Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
Driving process improvements to enhance the service transition function. What We're Looking For: Proven experience in IT service transition within an IT or digital services environment. Knowledge of ITIL or other IT service management frameworks is highly desirable, preferably supported by ITIL certification. Strong knowledge of service transition principles, methodologies, and best practices. Ability to manage multiple More ❯
technical councils. Facilitate architectural decision-making by assessing tradeoffs in cost, performance, scalability, and maintainability. Provide strategic input for technology investment planning, vendor evaluations, and digital transformation efforts. Education, Certification & Experience Requirements: Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's degree preferred). 7+ years of progressive experience in IT, with … at least 3 years in enterprise, solution, systems architecture. Certification Required: TOGAF, Zachman, or other enterprise architecture certifications (Preferred). AWS Certified Solutions Architect, Azure Solutions Architect Expert, or equivalent are a plus. PMP, CISSP, or ITIL certifications are a plus. Experience Required: Deep knowledge of enterprise architecture frameworks such as TOGAF, DoDAF, FEAF, or Zachman. Experience leading More ❯
exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯
Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver More ❯
network engineering/administration. Bachelor's degree in a related field. Additional years of experience may be substituted for degree requirements. Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II). Cisco, Juniper, and/or ITIL certifications desired. Experience providing network operations support for large, complex networks. Experience observing More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯
of working within a similar governance and/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (IISEBnformation Systems Examination Board) And one of the following - ITIL (IITILnformation Technology Infrastructure Library) Certification, IT4IT CeIT4ITrtification, COBIT (CCOBITontrol Objectives for Information and Related Technologies) Certification Desirable: Experience of operating in a similar role in wider industry More ❯