151 to 175 of 336 ITIL Certification Jobs

team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute … feedback, conduct reviews, and foster a collaborative and innovative culture. What you'll need: Extensive experience in IT service delivery management with proven success. Deep understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial … platforms and channels, managing and shaping the development of the service and its performance. Essential criteria: Minimum 3 years experience Service Management Framework - knowledge across all aspects of the ITIL Framework and experience of leading a team managing a large enterprise service. Asset Management - experience in operating and managing an asset management plan as part of a large service. … access control systems User Focus - demonstrable experience meeting the needs of users by providing the best service via a solid understanding of service management tools and methodologies Essential criteria: ITIL qualified Desirable criteria: Experience working within Government services Basic knowledge of cloud technologies Experience and knowledge of access control systems Experience of developing service performance metrics using cloud based More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial … platforms and channels, managing and shaping the development of the service and its performance. Essential criteria: Minimum 3 years experience Service Management Framework - knowledge across all aspects of the ITIL Framework and experience of leading a team managing a large enterprise service. Asset Management - experience in operating and managing an asset management plan as part of a large service. … access control systems User Focus - demonstrable experience meeting the needs of users by providing the best service via a solid understanding of service management tools and methodologies Essential criteria: ITIL qualified Desirable criteria: Experience working within Government services Basic knowledge of cloud technologies Experience and knowledge of access control systems Experience of developing service performance metrics using cloud based More ❯

and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

high-pressure environment. · Exceptional customer service orientation. · Extensive experience working in a team-oriented, collaborative IT environment. · Ability to effectively assess and prioritise workload based on priorities. Desirable Skills: · ITIL certified or equivalent, with a working knowledge of ITIL disciplines. · Experience with cloud platforms, such as Microsoft Azure. · Good understanding of the organisation’s goals and objectives. · Knowledge More ❯

high-pressure environment. • Exceptional customer service orientation. • Extensive experience working in a team-oriented, collaborative IT environment. • Ability to effectively assess and prioritise workload based on priorities. Desirable Skills: • ITIL certified or equivalent, with a working knowledge of ITIL disciplines. • Experience with cloud platforms, such as Microsoft Azure. • Good understanding of the organisation's goals and objectives. • Knowledge More ❯

Problem-solving Focus on detail Customer centricity Ability to build effective relationships (with both clients and internal teams) Strong organisational and project management skills A working understanding of the ITIL framework (ITIL qualifications would be advantageous) Experience of working in a Cyber Security environment would be preferred Excellent communication skills (written, oral and presentations) Strong interpersonal skills and More ❯

and structured, analytical approach to problem solving Excellent presentation skills Advantageous: Business Analysis certifications from ISEB, CCBA/CBAP, BCS, Six sigma etc Prince 2, PMI Project Management certifications ITIL certifications/knowledge Pharmaceuticals industry business domain knowledge Training/knowledge on UEX design and principles If you believe you have the right experience and previous track record to More ❯

high standards of information security. Qualifications, Knowledge, and Experience: Demonstrable experience in senior-level communication and stakeholder management. Commercial experience in managing contractual requirements and ensuring adherence to commitments. ITIL certification. Experience with SDI or ISO20001 accreditation. Knowledge of AGILE project management methodologies. Why Join Us? As a Service Delivery Manager, you will play a pivotal role in shaping More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience of working in an SME environment with circa 1000+ users Experience working with and/or ITIL qualifications Hold industry relevant qualifications such as MCSE Outstanding problem solving and troubleshooting ability Cyber Essentials Plus experience ISO27001:2022 experience Windows server cloud migrations Hays Specialist Recruitment Limited More ❯

Delivery Manager - Knowledge & Experience: Experience working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical More ❯

Microsoft Exchange and 0365 online administration Audio visual and conference equipment support Minimum of 3 years’ experience working in an IT environment 5 x GCSE’s grade A- C ITIL Certifications advantageous Microsoft certifications advantageous Excellent interpersonal and customer service skills Exceptional time management Ability to work both independently and within a team environment Working arrangements We embrace smarter More ❯

Oracle, Google) or equivalent knowledge, skills and experience. Relevant Leadership Qualification or equivalent knowledge, skills and experience. (e.g. ILM/CMI/Degree) Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Evidence of continued professional development Desirable Professional, managerial and leadership qualification or equivalent experience at senior management level. Knowledge, Training & Experience Essential Proven experience in team management, work More ❯

heart of driving a user-first culture. You'll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We're looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

heart of driving a user-first culture. You’ll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

heart of driving a user-first culture. You’ll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification: Educated to bachelor’s degree level or above (or overseas equivalent) Agile or ITIL certification preferred. Relevant network and/or security certifications preferred #J-18808-Ljbffr More ❯

experience/combined education, with 8+ years of professional experience; or 6+ years of professional experience with a related master's degree. Must have an active Secret clearance Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date. Experience leading solution design and architecture development for a complex cloud-based system. Experience with … as Code, and CI/CD implementation. Familiarity with CI/CD techniques, containerized pipelines, and DevOps practices. Understanding of network routing devices and network device configurations. Understanding of ITIL foundation or ITIL certified. AWS cloud certifications. Experience managing or leading a geographically dispersed team. If you want to apply for this job please Contact Us Or send More ❯

improvement projects Lead or contribute to CAB/eCAB meetings and customer/internal notifications Provide Level 1 Mimecast support and work towards achieving L1 (required) and L2 (preferred) certification Ensure compliance with event, incident, and change management processes Support and drive continual improvement of operational procedures and processes Job Requirements: ITIL certification required; Cisco, Microsoft, VMware More ❯

improvement projects Lead or contribute to CAB/eCAB meetings and customer/internal notifications Provide Level 1 Mimecast support and work towards achieving L1 (required) and L2 (preferred) certification Ensure compliance with event, incident, and change management processes Support and drive continual improvement of operational procedures and processes Job Requirements: ITIL certification required; Cisco, Microsoft, VMware More ❯

Additional years of work experience in lieu of degree is acceptable. Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire Understanding of ITIL foundation or ITIL certified Experience in architecture … with agile development Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA and Confluence. Understanding of ITIL foundation or ITIL certified. Bachelor's/Master's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related More ❯

or a related role Degree in Information Technology, Computer Science, Business Administration, or a related field/equivalent experience Experience in managing IT hardware, software licenses, and vendor relationships ITIL certification or similar IT service management certification Certified Hardware Asset Management Professional (CHAMP) or other relevant certifications Excellent communication skills (verbal and written) Can work in synergy More ❯

or a related role Degree in Information Technology, Computer Science, Business Administration, or a related field/equivalent experience Experience in managing IT hardware, software licenses, and vendor relationships ITIL certification or similar IT service management certification Certified Hardware Asset Management Professional (CHAMP) or other relevant certifications Excellent communication skills (verbal and written) Can work in synergy More ❯