Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication more »
Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication more »
o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies Experience in ITServiceManagement, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems Desirable Experience of working in a healthcare more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: ITServiceManagement toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader more »
in IT Support with ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
looking for: - Experience in ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the ITServiceManagement Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified more »
be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in ITServiceManagement and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »
MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an ITServiceManagement environment * Ability to analyse problems and issues and develop practical solutions * Knowledge of SLAs/OLAs/Contracts and their relationships * Track record of more »
the servicemanagement tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all ITservicemanagement processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility more »
Employment Type: Contract
Rate: £180.0 - £200.0 per day + Up to £200 Per day - Inside IR35
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »
on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using ITservicemanagement tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Upbeat Ideas UK Ltd
. ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules. Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations. Experience with Agile development methodologies. Excellent problem-solving and analytical skills. more »
Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup. Manage and maintain the business' proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN more »
optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and Kyocera Databases Updating the configuration management database as agreed Liaising with field more »
better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »
refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »
