Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
Requirements: Experience in a servicemanagement role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of ITservicemanagement systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support more »
related field. Master's degree preferred. Proven experience in service design, transition management, or related roles within the IT industry. Strong understanding of ITservicemanagement principles, frameworks (e.g., ITIL), and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
Wilmslow, Cheshire, United Kingdom Hybrid / WFH Options
Jobwise Ltd
Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for ITservicemanagement You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be more »
need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to more »
processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset. Rewards & Benefits TCS is consistently more »
incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
stress and that of the team and be able to keep projects on track despite any setbacks • Experience delivering client-facing Agile project • Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy • Experience owning the overall client relationship more »
system issues. Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided. Log and track all issues in ITSM tool. Collaborate with clients to determine and understand business requirements. Perform analysis and makes suggestions based on the business requests. Enhance value and minimizing disruption more »
hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and ITservicemanagement principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »
for the central incident management team Ensuring that the services we deliver meet the agreed service levels and that we have the necessary ITservicemanagement processes OLA’s and contracts with 3rd parties in place. Regular attendance at customer locations. International travel may be required. Required Experience/Qualifications more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in ITservicemanagement, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing ITservice requests and incidents. with Google Workspace (formerly more »
in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in ITservicemanagement and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with more »
Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * ITServicemanagement * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience * HP more »
Employment Type: Permanent
Salary: £26000 - £32000/annum Amazing benefits and pension
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »
Wimbledon, Trinity, Greater London, United Kingdom
VIQU Limited
telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following ITservicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the ITmore »
MCSE, ITIL, etc.) 2 Two years experience of managing customer facing services. 3 Have undertaken continuous professional development, particularly in these four areas: ITservicemanagement Project management Industry standard technology solutions Management and leadership Skills and experience 4 Technical environment: have an understanding of current technical solutions and be more »
Alfreton, Derbyshire, East Midlands, United Kingdom
Inplace Personnel Services Ltd
ITManagement Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Servicemanagement or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure Entra more »
preferred. Strong understanding of IT Operations Management principles and best practices. Proficiency in configuring and customizing ServiceNow modules and applications. Experience with ITIL and ITSM best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a collaborative team. Strong more »
it as well as preventative measures. (Relevant skill level: working) ServiceManagement Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »
effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in ITservicemanagement, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing ITservice requests and incidents. with Google Workspace (formerly more »
on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSMmanagement system Communicate clearly with the different internal, third party and client teams Manage multiple cases in parallel Analyse, understand, and reproduce situations existing within more »
both remotely and face to face, providing support for incident diagnosis and fault resolution Accurately record, update and document requests using Freshservice, our ITservicemanagement tool, escalating any user requests to senior staff when appropriate Manage the database of digital assets via Asset Panda Offer remote support to satellite more »