Greater London, England, United Kingdom Hybrid / WFH Options
StableLogic
with containerisation (e.g., Docker), orchestration tools (e.g., Salt Stack), and infrastructure-as-code tools (e.g., Terraform, CloudFormation). Experience with Security Management. Knowledge of ITSM Fundamentals. SQL skills and knowledge. Familiarity with alerting and monitoring systems. Second line support. Release Management StableLogic manages a variety of client projects, being a more »
systems such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with ITservicemanagement tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency with more »
as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »
Reading, England, United Kingdom Hybrid / WFH Options
UK INTERIMS & EXECUTIVE SEARCH LTD
of work located in Reading, but with flexibility for some remote work. Qualifications Strong background in Information Technology and IT Operations Experience in ITServiceManagement and Problem Management Excellent technical support and troubleshooting skills Additional skills and qualifications that would be beneficial for this role: ITIL certification Project managementmore »
costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional ITServiceManagement team, ensuring the delivery of high-quality technical support, maintenance, and local ITservice management. Additionally, you will collaborate with key stakeholders at your more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
Tyne and Wear, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Akkodis
in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of ITservicemanagement principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem more »
Employment Type: Permanent
Salary: £30000 - £32000/annum + On call shift allowance
UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the ITServiceManagement Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified more »
Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
In Technology Group Limited
of hands-on experience in infrastructure, cloud computing, and related services. * Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. * Proficiency in utilizing ITSM tools such as Freshservice or equivalents. * Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. * Familiarity with virtualization technologies such more »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Experis
include: Act as a first point of contact for all internal customers regarding IT issues and queries. Logging all requests and incidents within the ITSM helpdesk system ensuring Ensuring SLA's are met by responding to and resolving tickets in a timely manner. Take ownership of tickets ensuring the customer more »
that underpin multiple data centres. Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL servicemanagement processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at more »
ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of ITservicemanagement principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem more »
critical multi-year programme of work. Focusing on the following areas: ServiceManagement Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »
improvement actions and programmes. Technical and Business Knowledge End user technologies covering client services, messaging/collaboration and the adoption of support tools. ITservicemanagement practices. Essential Languages English As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview more »
and Finance systems, Data warehousing and Business Intelligence (BI) solutions. Good technical, infrastructure and security architecture skills including good understanding and awareness of ITservicemanagement (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks. Strong understand of Secure Design and Secure Development practices and frameworks, preferably ISC2 CSSLP or CISSP more »
knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, ITservicemanagement frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP more »
be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in ITServiceManagement and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »