126 to 150 of 360 ITSM Jobs

discussed regularly.These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Be able to demonstrate you understand how IT services fit in a customers business more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »

better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »

private, public, and hybrid cloud models. Demonstrated experience in process optimization and SLA management. You will stand out if you own an ITIL/ITSM certification and/or have experience as practitioner of any of the following modules: deployment management, release management, service configuration management, and/or change more »

ensure tooling is used to its full potential to enable business outcomes and value for money, leading the architecture of key systems such as ITSM, monitoring systems, mobile device management and deployment tools amongst others. The Tooling Solutions Architect will be a key member of the Technology division leadership team more »

to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require more »

a culture of continuous improvement in process, structure & technical platforms. Experience and qualifications IT Team management experience. Operational knowledge of standard business platforms i.e. ITSM, HRIS, CRM, etc. A career history in IT with knowledge of corporate network design, Microsoft Active Directory/365. ITIL Foundation certification. What's In more »

manage and secure mobile devices across various platforms. Constant review of cloud infrastructure costs and implement improvements to optimize them. Working closely with other ITSM, Applications and Cyber teams to ensure there is a coordinated approach to security, platform management and continuous improvement. Implement robust security measures to safeguard client more »

Data applications and services. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products. Proficient with Apple products (Mac, Ipad,Iphone) Experience: Associates Degree in Computer Science, related field or equivalent experience. Minimum 5 years Desktop Support experience more »

Services, API Manager, Monitoring) Azure Test Plans Postman/Soap UI C# .NET programming JMeter/lliad T3 Selenium WebDriver SpecFlow+ Appium CRM systems ITSM tools Android development frameworks Splunk - Using this as a troubleshooting tool What can we do for you? This position offers a mix of remote working more »

Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows more »

refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »

refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »

You will perform inventories and usage monitoring of all IT hardware, software assets and record all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow). -You will request quotes for hardware and software, assessing pricing and seeking approvals to ensure orders are placed efficiently -You will create more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »

to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to more »

IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the more »

requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in delivery of above services Ensuring any incidents or service requests that cannot be fulfilled in a timely more »

for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) • Keeping accurate records of all site information using IT service management tools • Providing excellence customer service to end users, such as staff & students • Ensuring service level agreements are met • Promptly completing any admin paperwork/ more »

by the end user and walk the end user through the problem-solving process. Record incidents and service requests and their resolution in a ITSM tool. Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user. Provide 2nd line support to more »

experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications Certified System Administrator (CSA) plus one Mainline certification (CSM/HRSD/ITSM/GRC etc.) Excellent communication Skills for client facing roles. Hands on Experience on Projects IT Graduate Preferred Qualifications/Skills B.Tech/MCA/ more »

in the Contract Renewal Process (Support Contracts) Technical Requirements Strong understanding of .NET and API's Understanding of Data Flows & Reporting Proven knowledge of ITSM tools & processes Experience in multiplatform environments Proven ability to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy). Ability more »

to build and maintain strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and more »