201 to 225 of 424 ITSM Jobs

Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

solutions. 🔹 What You’ll Be Doing 💻 Design & Deliver ServiceNow Solutions Work across key workflow areas including: Customer Experience (CSM, Field Service, Portals) Technology Experience (ITSM, ITOM, ITAM) Employee Experience (HRSD, Onboarding, Workplace Services) 🎯 Enhance User Experience Build intuitive interfaces using Next Experience UI Develop role-based dashboards with UI Builder ...

business disruptions due to infrastructure challenges. Contribute to the documentation and dissemination of group-wide IT policies, ensuring compliance with recognised governance frameworks. Utilise ITSM systems for meticulous logging and tracking of all work activities and changes. Other duties as assigned by the manager. Qualifications Relevant degree, technical Microsoft Certification ...

skills and ability to lead technical discussions on-site. Desirable * Experience in secure or regulated environments (defence, government, critical national infrastructure). * Knowledge of ITSM processes (ServiceNow or similar). * Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). * Certifications such as CCNA/CCNP, CompTIA Network+/ ...

pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with internal platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor ...

services or regulated environments Experience delivering within large-scale transformation programmes Strong stakeholder management across Technology, Risk, and Business Experience with ServiceNow or similar ITSM tools If the role aligns with your experience, please apply with your updated ...

services for the NHS Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management … wide range of benefits and high street discounts! Main duties of the job As an IT Service Manager working in the DDaT IT Service Management Team, you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Problem Management; as such it requires ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

Strong leadership and people management skills * Experience managing service performance, SLAs and operational reporting * Excellent stakeholder engagement and communication skills * Strong understanding of IT service management best practices * Experience working with service management tools and supplier-led environments * Ideally have experience within rail, transport, infrastructure or other operationally critical industries ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. Establish governance frameworks (SLAs ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

Doing Network & Infrastructure Monitoring Monitor server and network performance across the IT estate Set up and maintain monitoring solutions to support proactive IT service management Analyse network performance and implement corrective actions to resolve issues and improve reliability Monitor and maintain network servers, including supporting upgrades and improvements Document processes ...

continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from ...

Engineering role Proven experience managing and coordinating technical projects and operational activities Strong understanding of BAU support within complex enterprise environments Good knowledge of ITSM processes, including incident, problem, and change management Strong organisational, planning, and coordination skills Excellent stakeholder management and communication skills, particularly when engaging with senior leadership ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

core values Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant Collaborate with colleagues to identify and investigate problems ...

Project Manager (intermediate) or PMO Specialist as defined by the APM Competency Framework Desirable: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Experience with process design, process management and governance ...

operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience ...

processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge ...