376 to 400 of 420 ITSM Jobs

Position: ServiceNow Project Manager - ITSM/ITAM Employment Type: Contract Start: ASAP (June/July 2026) Duration: 6 Months Location: London or West Midlands, UK (Hybrid - 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract … thought leadership . Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme , focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to or apply directly ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly ...

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...

email. Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics Familiarity with ITSM process and ability to leverage modern ITSM tools like ServiceNow, Ivanti or similar. Eligibility for UK Security Clearance Desirable Skills/Experience: Expertise in Apache ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the companys problem management … services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes … business. Essential Skills & Experience Demonstrated ability to establish and embed ITSM processes and governance across multi-supplier environments Proven track record of driving service maturity and continuous improvement using insight, data and structured methodologies Strong leadership capability, with experience influencing cultural change and embedding accountability across teams Skilled in managing ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

IT Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work ...

common IT problems and escalating complex issues to appropriate support teams. Demonstrating a solid understanding of IT infrastructure and end‐user systems. Using IT service management and ticketing tools effectively to manage workloads. Documenting all incidents, resolutions, and actions taken in a clear and accurate manner. Identifying trends and recurring … multitasking capabilities. Effective listening skills with a customer‐focused mindset. Problem‐solving and analytical skills. Desirable skills/knowledge/experience: Familiarity with IT service management tools. Ability to adapt, improvise, and respond effectively to unexpected situations. Rewards & Benefits TCS is consistently voted as a Top Employer ...

Clearance: Active SC Clearance required Technology & Risk Recruitment are supporting a major UK Government greenfield ServiceNow programme and are building out a high-performing ITSM delivery team. This is a rare opportunity to be involved from day one of a full ServiceNow platform build, rather than joining an established … part of a new ServiceNow capability being stood up within a secure environment, contributing directly to the design, build, and delivery of core ITSM functionality using modern ServiceNow tooling. This is a hands-on development role with genuine influence over how the platform is shaped. Key Responsibilities Design, build ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company’s problem … management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain a high level of customer service and have confidence to deal with complex complaints along with … processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. You will create knowledge-based articles for ITSM customer self-help guides. Identify and engage with users or stakeholders to collate user needs evidence. Diagnose and troubleshoot software and hardware problems and help ...

alongside cutting-edge, AI-driven capabilities. Key Responsibilities Core & Advanced Development : Design, develop, and implement technical solutions on the ServiceNow platform across modules including ITSM, CSM, FSM, and SecOps. AI-Driven Innovation : Configure, tune, and maintain advanced platform capabilities including generative AI, autonomous agent orchestration for workflow execution, decision automation … Knowledge, Education, Skills and Experience Experience : Minimum 5+ years of hands-on experience developing directly on the ServiceNow platform. Core Processes : Strong knowledge of ITSM processes (Incident, Change, Problem, Request, Knowledge) and working knowledge of ITOM components (Discovery, CMDB, Event Management, Service Mapping). Advanced Modules: Demonstrated experience with ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

Sales Executive- ITSM Sales Reading- onsite … + Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus ...

operating model Define service KPIs and SLA Produce ServiceNow-ready service catalogue input Ideal background Enterprise Service Management Consultant Service Management Consultant ITSM Consultant ServiceNow Consultant Service Design Consultant Must-have experience Proven experience defining enterprise services and service structure Service catalogue design and governance frameworks ServiceNow or ITSM platform ...

define project scope. Communicate project progress, risks, and issues to stakeholders and leadership. ServiceNow Expertise: Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure from the company's side that ServiceNow consultants adherence to ServiceNow best practices and governance standards. servicenow, project management … ITSM, Stakeholder Engagement ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow development, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

reliability at the center of everything you do. What You'll Own Capture and clarify requirements for new or enhanced ServiceNow features - from ITSM processes to enterprise service workflows - turning stakeholder input into clear, actionable specs. Configure the platform - workflows, forms, fields, catalogs, and reports - in support of incident, request … issue documentation, and coordination with support teams. Required Qualifications Bachelor's in CS, IT, Engineering, or equivalent work experience 0-3 years in ServiceNow, ITSM, business/systems analysis, or related application support Ability to translate business needs into functional requirements and clear, simple configurations Familiarity with ServiceNow workflows, forms ...

heavy platform alongside multiple delivery partners. We're looking for experienced consultants who combine hands-on ServiceNow platform expertise with a strong background in ITSM/Service Management (ITIL) . Open Roles ServiceNow Technical Business Analysts ITSM-led analysis Workflow & process design Integration exposure ServiceNow Developers/Engineers Platform configuration … customisation Build and implementation across modules ServiceNow Architects/Technical Leads End-to-end solution design Hands-on technical leadership Environment Enterprise-scale ServiceNow (ITSM-led) transformation Integration-heavy delivery Complex, multi-supplier ecosystem Air-gapped, secure infrastructure What We're Looking For Active DV clearance (essential) Strong grounding ...

Must Have: 8-10+ years of ServiceNow experience Strong ITSM implementation experience Hands-on coding and configuration experience Team Lead or Technical Lead experience Client-facing communication skills CSA + CAD + CIS-ITSM certifications Key Responsibilities Lead end-to-end ServiceNow ITSM development and delivery. Design and configure ...