Global Technology Services Engineer
- Hiring Organisation
- Point72
- Location
- London, United Kingdom
- Salary
- £ 100 K
chat, email, and self‐service channels while delivering white‐glove service to global employees.Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device … required3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments.Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations ...