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skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all … and optimization of service desk processes. What you will do: Provide Level 2 - 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world classdesktop support for all client issues while responding to Level 2 - 3 service tickets. Triage daily … Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure More ❯

encouraging the use of technology and driving process improvements across teams. Ensure all ICT activities meet data protection, privacy, and cybersecurity standards. Develop expertise in key platforms (e.g. Microsoft 365, Salesforce, Asana) and advise teams on best use. Stay informed of new technologies and recommend relevant innovations. Manage and implement API integrations and data flows to support system connectivity … internal meetings, contribute to strategic planning, and promote a user-focused, digitally confident culture. ICT Systems Management and Technical Support Manage and maintain core ICT systems such as Microsoft 365, Azure AD, Intune, and Autopilot, ensuring systems are secure, well-configured, and high-performing. Administer user accounts, permissions, and licensing. Provide technical support outside MSP scope, including for device … foster innovation. Profile Technical Skills Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint) with strong IT and digital skills Experienced in Intune (MDM), SharePoint, and Microsoft 365 Strong Windows Server knowledge, including NLB and clustering Familiar with SaaS tools (Asana, Canva, Recruitee) Skilled in managing Cisco switches/routers and Teams cloud telephony Experienced in troubleshooting More ❯

a similar discipline or equivalent experience. Required Skills Operating Systems: Windows, MacOS, Linux Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access IT Management and Monitoring: Microsoft Endpoint Manager (Intune), Patch Management, System Monitoring Backup, Recovery, and Disaster Planning: Backup and … and Auditing Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks Specialised Applications: Dynamics 365, CRMs Preferred Skills Advanced troubleshooting for Windows OS (Desktop and Server) Office 365 Hardware assembly/repair Network deployment/configuration Cloud-based systems (Office 365, SharePoint Online) Physical networking (LAN, WAN, TCP/IP, Cat 5e/… Fibre) Active Directory management, Microsoft Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions Cisco VPN Client, Mimecast Email Security, NAS devices/storage. Experience Substantial experience with Windows OS Azure/Cloud technologies AD management Microsoft Office applications Helpdesk support Fast Ethernet Gigabit switches/routers Server management (virtualised systems), local networks/ More ❯

a similar discipline or equivalent experience. Required Skills Operating Systems: Windows, MacOS, Linux Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access IT Management and Monitoring: Microsoft Endpoint Manager (Intune), Patch Management, System Monitoring Backup, Recovery, and Disaster Planning: Backup and … and Auditing Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks Specialised Applications: Dynamics 365, CRMs Preferred Skills Advanced troubleshooting for Windows OS (Desktop and Server) Office 365 Hardware assembly/repair Network deployment/configuration Cloud-based systems (Office 365, SharePoint Online) Physical networking (LAN, WAN, TCP/IP, Cat 5e/… Fibre) Active Directory management, Microsoft Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions Cisco VPN Client, Mimecast Email Security, NAS devices/storage. Experience Substantial experience with Windows OS Azure/Cloud technologies AD management Microsoft Office applications Helpdesk support Fast Ethernet Gigabit switches/routers Server management (virtualised systems), local networks/ More ❯

Access Managed Services (AMS) are seeking an experienced and competent MSP Deployment Engineer to join our team to provide technical expertise across a range of customer projects. From Microsoft 365 to Virtual Desktops deployments, LAN and Firewall upgrades and software installs you will add to our pool of knowledge and deliver fantastic results for our clients. As a Deployment … Hyper-V/VMware vSphere and vCentre.• Microsoft Active Directory, Windows Server, and related server roles (IIS/RDS/DFS/NPS).• Microsoft SQL Server.• Microsoft Office 365• Microsoft Azure Active Directory, Autopilot and Intune (MEM), Endpoint Management.• Planning and executing migration of Active Directory domains, group policy, FSMO, data migrations• Setting up and supporting of … Mobile Devices.• Microsoft Azure IaaS technologies.• Configuration of email security solutions such as Microsoft defender for Office 365, and Mimecast.• Backup Technologies (Cove and Zerto).• Firewall Technologies (Sonicwall, WatchGuard & Cisco Meraki).• Switching and routing including VLANs and networking technologies (NSX-T, TCP/IP, VPN, DHCP, DNS, SSL). What are we all about? The Access More ❯

Skills & Experience: Essential: 5+ years' experience in Senior IT Support or 2nd/3rd Line roles. Experience of mentoring/supporting junior members of the team. Experience of: Microsoft 365 including Exchange, Teams, SharePoint, Intune, Azure AD. Windows Server and Desktop. Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches. Cybersecurity and endpoint management best practices. Strong troubleshooting More ❯

a Managed Service Provider (MSP). Strong proficiency in: Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP Virtualization: VMware and/or Hyper-V Cloud Services: Microsoft 365, Azure, Intune, Exchange Online Networking: TCP/IP, VPNs, VLANs, firewalls, DNS, DHCP, Wi-Fi security, SD-WAN Scripting: PowerShell (required), Bash/Python (desirable) Backup & Disaster Recovery: Veeam … Datto, Azure Backup Desirable Certifications: Microsoft: AZ-104 (Azure Administrator), MS-900 (M365 Fundamentals) Cisco: CCNA, CCNP (Enterprise or Security) CompTIA: Network+, Security+, Cloud+ ITIL Foundation – for service management best practices Ideal Candidate Profile: A technical leader with a proactive and analytical mindset. Calm under pressure, with a strong ability to prioritise and resolve complex issues quickly. Excellent communication skills More ❯

and networking technologies including load balancing and firewalls; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business/Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have experience of working in security cleared environments/working in Defence; Have excellent analysis More ❯

and networking technologies including load balancing and firewalls; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business/Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have experience of working in security cleared environments/working in Defence; Have excellent analysis More ❯

a fast-growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge. Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Troubleshoot hardware, software, and network problems (both face-to-face and remotely) Resolve escalated support tickets with a customer-focused approach Support onboarding processes … including account and device setup Manage and support Office 365 applications (Teams, SharePoint, Exchange) Maintain and update IT documentation and user guides Assist in infrastructure improvement and IT projects Troubleshoot issues with desktop, network and application performance Administer and manage Azure AD, Intune, Group Policy, 2FA, SharePoint and Teams Support Wi-Fi, VPNs, network connectivity, backups, security and … computing and wider IT engineering needs across the business About You Minimum 3 years' experience in IT support, ideally in a 2nd Line role Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony integration More ❯

qualifications such as CompTIA accreditations or Microsoft MCP/MCSE and have direct experience of working with common MSP tools and technologies, such as RMM solutions, Azure and Office 365 as well as a demonstrable knowledge of market leading Cyber security solutions. Essential experience Proficient knowledge of Microsoft OS 7-10 and Windows Servers Azure AD, Active Directory … PowerShell, Windows Server & Hyper-V Office 365 & Azure (excellent knowledge and management experience of SharePoint a must) MDM Solutions Networking concepts TCP/IP, DNS, DHCP, VPN Market leading Firewalls, Switches and Wi-Fi solutions Market leading Backup and recovery solutions Market leading Cyber security solutions. Microsoft Intune Good communication skills, both written and verbal, with the ability More ❯

in Cambridge. This is a broad and hands-on role combining 2nd and 3rd line support with infrastructure engineering and project delivery.You’ll be supporting a modern Microsoft environment (M365, Azure, Teams, SharePoint) while also leading on … the design and implementation of new systems and improvements, helping to evolve the IT estate as the business scales. Key Responsibilities Provide 2nd and 3rd line support across Microsoft 365, Windows, and desktop environments Lead the delivery of infrastructure and systems projects (e.g. M365, Teams, device management) Design, implement, and manage core Microsoft services – Exchange, SharePoint, Intune, Azure AD … technical teams to deliver effective, user-focused solutions About You 3+ years’ experience in 2nd/3rd line support or a similar IT infrastructure role Strong knowledge of Microsoft 365, Windows 10/11, Azure AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation More ❯

SaaS platforms. Essential Requirements: Degree or equivalent in a related discipline, such as Computer Science or IT. MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications. Microsoft 365 certifications, including PowerShell for mailbox permissions. Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony systems), Outlook, Word, Excel and PowerPoint … protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. Good Knowledge of backup and DR services … applications, email systems, and business-specific software MS 365 and ideally Salesforce. System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft 365 environments. 2nd Line experience in an IT support role, dealing with more complex technical issues and troubleshooting. Local candidates need only apply. Please note this position is only suitable More ❯

operating procedures. Qualifications and Skills - The successful candidate will require knowledge with the following technologies: Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 (implementation, administration, and support), including Exchange Online Exchange. Online Protection, SharePoint Online, Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office … scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars. "Smart casual More ❯

Background on Dataconnectivity At DataConnectivity, we deliver tailored managed IT solutions powered by trusted Microsoft technologies, including Microsoft 365, Windows 10/11, and the latest Microsoft Security Suite. Our mission is to empower small and medium-sized businesses (SMBs) by transforming their IT infrastructure into scalable, secure, and cost-effective systems. We help our clients boost productivity, streamline … equipment setup and refurbishment of existing Be able to go to customer sites to provide assistance when required Gain & Maintain working knowledge across the following technologies and solutions: Microsoft 365, Windows Server, Exchange Online, SharePoint Online Microsoft 365 Fundamentals Qualifications + Azure AD, Intune, Autopilot Windows 10/11, Hyper-V, Virtual Machines SQL Server, AWS Lightsail 3CX … VoIP Systems Networking: VLANs, WAN/LAN, DNS, TCP/UDP Firewalls and switches: Unifi, Aruba, WatchGuard, Cisco Security tools, antivirus solutions Veeam Backup & Replication (including Microsoft 365 backup) PowerShell scripting for automation and efficiency Skills & Experience Essential Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users Proactive and empathetic More ❯

Windows Server platforms VMWare virtualisation technologies Be able to contribute to the 3rd level technical expertise across a Microsoft, Dell, and Citrix infrastructure. Exchange 2016/2019 Hybrid, Office 365 and Azure AD PowerShell, including knowledge of scripting Understanding and expertise in security products and services Dell and Netapp hardware, including traditional 3-tier and HCI (VxRail/… Patch management Rapid 7 Experience of architecture/design principles An understanding of ITIL processes, including change and incident management Troubleshooting and analysis skills An understanding of networking essentials O365 configuration and support, including Exchange and Teams Experience in a technical support role within financial services sector Systems operations monitoring using PRTG or equivalent. Any of the following accreditations with More ❯

for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training … 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster More ❯

ownership of your technical space, from endpoint security to server virtualisation and cloud platform improvements. It’d be great if you have... • Strong Microsoft knowledge; Azure AD, Intune, Entra, O365, Endpoint Manager • Experience supporting server platforms (Windows Server, Exchange, SharePoint) • Virtualisation (VMware, Hyper V, or Proxmox) and scripting (PowerShell) • Solid networking knowledge – DNS, DHCP, routing, firewalls, web filtering • Experience supporting More ❯

ownership of your technical space, from endpoint security to server virtualisation and cloud platform improvements. It'd be great if you have Strong Microsoft knowledge; Azure AD, Intune, Entra, O365, Endpoint Manager Experience supporting server platforms (Windows Server, Exchange, SharePoint) Virtualisation (VMware, Hyper V, or Proxmox) and scripting (PowerShell) Solid networking knowledge - DNS, DHCP, routing, firewalls, web filtering Experience supporting More ❯

rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support … networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online More ❯

vCentre and Hyper‐V; clustering is a strong advantage Backup & DR: Champion backup strategies and disaster recovery operations—Veeam or equivalent. Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune. Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with … to IT strategy and documentation. You’ll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in More ❯

implementation, documentation, and training Providing Tier 3 server support for Windows Server 2016 and higher (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options) Microsoft 365 Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management) Device management with Intune, including Windows, macOS, Android, iOS, and iPadOS MDM Software packaging for More ❯