Information Technology Support Engineer
- Hiring Organisation
- Candour
- Location
- Manchester, England, United Kingdom
first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues. Key Responsibilities: Provide first-line technical support to clients via phone, email and remote support … tools. Troubleshoot and resolve Microsoft 365-related issues, including user accounts, email, Teams and general administration tasks. Diagnose and resolve common hardware, software and operating system issues. Log, prioritise and manage support tickets through to resolution or escalation. Deliver a professional and friendly customer experience at all times. Work ...