Service Desk Engineer
- Hiring Organisation
- Novem
- Location
- Wilmslow, England, United Kingdom
line support to users on-site Managing tickets from logging to resolution , meeting SLAs Troubleshooting hardware, desktop, and network issues Supporting Microsoft 365 (Exchange, Teams, SharePoint) Handling device builds, deployments, and onboarding/offboarding Acting as the key IT contact for the customer Working closely with 2nd/… Looking For ✅ 3+ years’ IT support experience (MSP experience ideal) ✅ Strong knowledge of: Windows OS (desktop & server) Active Directory & Group Policy Microsoft 365 stack Networking fundamentals ✅ Excellent communication and customer service skills ✅ Ability to prioritise, multitask, and stay calm under pressure ✅ A proactive mindset with a passion for learning ...