Process Improvement Job Vacancies

876 to 900 of 2,166 Process Improvement Jobs

Onboarding Operations Manager

London, South East, England, United Kingdom
theo
We’re seeking a hands-on, process-driven Onboarding & Operations Manager to lead our team of six and drive our onboarding operations to the next level. Your team is responsible for onboarding new customers, working with vendors to establish data connections, and overseeing installations across our client networks. You'll lead operational improvements, tech-driven automation, performance culture development … and capacity planning. This is a client-facing leadership role that blends project management, people leadership, and process innovation to help us scale efficiently and effectively. Key Responsibilities Team Leadership & People Management Lead and coach a high-performing team Foster a culture of accountability, innovation, and continuous improvement Define clear goals and KPIs; implement performance metrics and feedback … with our vendors to establish and maintain reliable data connections Manage installations as project requests with clear timelines and communication Ensure successful delivery and integration through effective project oversight Process Improvement & Automation Evaluate and streamline onboarding workflows, identifying opportunities for automation Collaborate cross-functionally with Product, Engineering, and Sales to drive improvements Drive adoption of new tech tools More ❯
Employment Type: Full-Time
Salary: £75,000 - £100,000 per annum, Inc benefits, OTE
Posted:

Automation Solutions Specialist

Austria
Red Bull GmbH
We are looking for an Automation Solutions Specialist to join and strengthen our talented Robotics Process Automation team, part of the Global Data department! Aufgaben The role of an Automation Solutions Specialist is crucial within our company, as automation plays an important role in optimising and enhancing process efficiency. You'll serve as a vital link between Business … Process Owners and our team of developers. Your primary responsibility will be to thoroughly understand the existing processes, their requirements, and the pain points experienced by users. With this knowledge, you'll design to-be processes and develop automation solutions using cutting-edge tools such as RPA (UiPath), Celonis, Logic Apps, and more. By leveraging your expertise, you'll … Areas that play to your strengths All the responsibilities we'll trust you with: You'll conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, areas for improvement and the benefits of using an automation. You'll also collaborate with stakeholders to gather requirements and understand pain points in order to develop a comprehensive understanding of the More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Automation Solutions Specialist

Salzburg, Austria
Red Bull GmbH
We are looking for an Automation Solutions Specialist to join and strengthen our talented Robotics Process Automation team, part of the Global Data department! Aufgaben The role of an Automation Solutions Specialist is crucial within our company, as automation plays an important role in optimising and enhancing process efficiency. You'll serve as a vital link between Business … Process Owners and our team of developers. Your primary responsibility will be to thoroughly understand the existing processes, their requirements, and the pain points experienced by users. With this knowledge, you'll design to-be processes and develop automation solutions using cutting-edge tools such as RPA (UiPath), Celonis, Logic Apps, and more. By leveraging your expertise, you'll … Areas that play to your strengths All the responsibilities we'll trust you with: You'll conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, areas for improvement and the benefits of using an automation. You'll also collaborate with stakeholders to gather requirements and understand pain points in order to develop a comprehensive understanding of the More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Quality Assurance Specialist, Global Shared Services (GSS) Quality Delivery Team

London, United Kingdom
Amazon
have high ownership to deliver. You are a problem solver; you understand the issue and provide solutions. Key job responsibilities • Lead quality inspections at critical control points in the process • Identify patterns/trends in defects to drive process improvement • Report and monitor on the QA framework. • Perform root cause analysis for complex quality issues • Conduct risk … assessments and develop mitigation strategies • Drive a data excellence culture, to verify inputs into the quality metrics mechanisms • Identify opportunities for automation in the quality process • Communicate internally and externally on findings • Handle prioritization of workloads effectively A day in the life In this role you will be responsible for implementing and maintaining a robust QA Framework, covering design … QA Specialist you will oversee the QA program you are assigned to, working diligently to ensure on time and high-quality campaigns. You will champion customer experience through continual process improvement, taking lessons learned from the audits to improve the QA framework. You will build and maintain relationship with internal and external partners. About the team Prime Video More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Oracle EPM Cloud ARCS expert

United Kingdom
Next Ventures
Oracle EPM Cloud ARCS Architect Join a multinational group as part of their IT Finance team. The company is undergoing a major Digital Finance Transformation programme on both finance process and technology sides. The business is heavily focused on Oracle technology, including ERP and EPM stack. As part of the EPM team, the company has rolled out Oracle EPM … document functional specifications. Data Flow Design: Design and implement data flows between ARCS and other financial systems. ARCS Administration: Assist with the administration, development, enhancements, and support of ARCS. Process Improvement: Analyze and assess existing reconciliation processes to identify areas for improvement and optimization within Oracle EPM ARCS. Collaboration: Work closely with accounting and finance teams to … goals. Long-term Strategy: Collaborate with senior management to develop long-term strategies for ARCS usage and integration with other financial systems. System Enhancements: Identify opportunities for system enhancements, process automation, and optimization in collaboration with functional teams. Documentation: Document technical configurations, processes, and troubleshooting guides, maintaining a knowledge base for internal use. Stay Updated: Keep abreast of Oracle More ❯
Posted:

Operations & Technology Coordinator

London Area, United Kingdom
Hybrid / WFH Options
ManpowerGroup
operations of our Digital Asset Management system and other related operational and technological responsibilities. Responsibilities: Team Operations: • Coordinate day-to-day operations within the Content & Owned Media team, developing process and streamline procedures. • Maintaining and optimizing Team-wide planning tools, C&OM SharePoint Hub and implement tools and automation processes to improve operational workflows. • Build relationships across departments to … and communicate improvements effectively. AI Literacy & Adoption: • Support with adoption of AI/GenAI tools within the function, ensuring alignment with organizational goals • Coordinate AI and GenAI business cases process review, support Global Comms teams with their submissions, including maintaining AI cases Dashboard up to date • Support training sessions on new technologies, including AI/GenAI tools, DAM systems … up to date Enabling Technology support: • Manage both front-end and back-end operations of the DAM system to ensure seamless functionality • Lead projects related to technology adoption or process improvement within the team. Develop governance guidelines for operational tools. • Design and develop new solutions for the different groups, from project planning templates, content production, to SharePoint setup More ❯
Posted:

Operations & Technology Coordinator

City of London, London, United Kingdom
Hybrid / WFH Options
ManpowerGroup
operations of our Digital Asset Management system and other related operational and technological responsibilities. Responsibilities: Team Operations: • Coordinate day-to-day operations within the Content & Owned Media team, developing process and streamline procedures. • Maintaining and optimizing Team-wide planning tools, C&OM SharePoint Hub and implement tools and automation processes to improve operational workflows. • Build relationships across departments to … and communicate improvements effectively. AI Literacy & Adoption: • Support with adoption of AI/GenAI tools within the function, ensuring alignment with organizational goals • Coordinate AI and GenAI business cases process review, support Global Comms teams with their submissions, including maintaining AI cases Dashboard up to date • Support training sessions on new technologies, including AI/GenAI tools, DAM systems … up to date Enabling Technology support: • Manage both front-end and back-end operations of the DAM system to ensure seamless functionality • Lead projects related to technology adoption or process improvement within the team. Develop governance guidelines for operational tools. • Design and develop new solutions for the different groups, from project planning templates, content production, to SharePoint setup More ❯
Posted:

Behavioral Health Quality Assurance Operations & Policy Analyst

Salem, Oregon, United States
Oregon Health Authority
Business Implementation & Improvement Analyst In this position you will co-design, orchestrate, and monitor risk mitigation strategies and deliverables; provide operational and technical expertise for managing an Issues Resolution process; facilitate audit remediation and serve as a subject matter expert for audit coordination, including responding to and conducting audits; review and advise on policy issues involving system changes … Minimum Qualifications: Any combination of experience and education equivalent to seven years of professional-level evaluative, analytical and planning work. Desired Attributes: Requires significant compliance, quality assurance, or quality improvement experience (work, education or lived experience). Preference for demonstrated experience leading or managing compliance functions along with performance or process improvement efforts in health insurance, health … including Medicaid Managed Care regulations; and understanding of health care metrics, with experience in health outcomes and healthcare delivery systems research. Experience with project management principles and methods, and process development, including: identifying scope and risks; providing training; monitoring and tracking project deliverables, schedule, and performance; and coordinating project activities with internal teams and stakeholders. Experience identifying trends and More ❯
Employment Type: Any
Salary: USD Annual
Posted:

Program Associate, Project Tez Amazon Now

United Kingdom
Amazon
the successful planning, execution, and delivery of our programs. The ideal candidate will have excellent organizational skills, be able to prioritize multiple tasks, and have a strong passion for process improvement. Key job responsibilities - Assist in program planning, execution, and tracking, including data collection, analysis, and reporting. - Coordinate with cross-functional teams, including product, marketing, and operations, to ensure … alignment and successful program delivery. - Develop and maintain process documentation, program guides, and other relevant materials. - Identify areas for process improvement and propose solutions to enhance program efficiency and effectiveness. - Collaborate with stakeholders to gather feedback and insights, and incorporate them into program planning and execution. - Design and develop highly available dashboards and metrics using SQL and … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Quality Assurance Engineer- Electronic Engineering

Stevenage, Hertfordshire, England, United Kingdom
Hybrid / WFH Options
MBDA
management reviews. Proactively identify, communicate and mitigate Quality risks and issues for in house equipment's with the aim of reducing risk and increasing customer satisfaction. Participate in engineering process improvement and facilitate local flash audits providing compliance and process improvement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies … or considerable previous experience in related role. Experienced quality professionals, preferably within Electronic Engineering with a proven track record in Quality Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document … management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum
Posted:

Program Manager II, ATS Programs

London, United Kingdom
Amazon
Amazon. Key job responsibilities Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables Use data to understand operational challenges and create continuous improvement initiatives Work with a variety of other Amazon departments to identify and leverage best practices Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress … BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics … to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Group Financial Controller

Croydon, Surrey, England, United Kingdom
NEW AVENUES PARTNERSHIP LIMITED
for innovation, operational excellence, and ambitious growth. With a diverse portfolio and a strong presence across the UK, this company is known for spotting new opportunities and driving continual improvement throughout its operations. Their collaborative culture, forward-thinking leadership, and commitment to investing in people and technology make them a stand-out employer in the sector. As Group Financial … across all group entities in line with relevant accounting standards. Oversee the end-to-end production of statutory accounts for all legal entities, including managing the transition of this process from external providers to in-house. Own and continuously improve the month-end close process to reduce timelines and enhance accuracy and insight. Ensure the integrity of the … systems and tools. Oversee treasury operations, including cash management, banking relationships, and intercompany funding. Ensure timely and accurate intercompany reconciliations and settlements. Manage the end-to-end external audit process and ensure timely delivery of audit deliverables. Maintain compliance with statutory and regulatory requirements. Design, implement and maintain robust financial controls, policies and procedures. Lead and develop the Financial More ❯
Employment Type: Full-Time
Salary: £90,000 - £105,000 per annum
Posted:

Fund Operations Manager

London, United Kingdom
Hybrid / WFH Options
Re7 Capital
closely with portfolio management, fund administrators, and internal leadership to ensure Re7 operates with precision and scalability as we expand globally. Responsibilities Fund Operations & Reporting Oversee the client onboarding process for new investors Manage the fund valuation process in collaboration with fund administrators and portfolio teams Liaise with administrators and internal teams to ensure timely, accurate investor reporting … Identify and implement process improvements via tooling, automation, or procedural upgrades Support ad hoc operational needs across the business when capacity is needed Legal, Compliance & Regulatory Oversight Manage fund licensing requirements across multiple jurisdictions Ensure all sales and marketing activities comply with applicable regulatory restrictions Build business cases and assess feasibility of expanding regulatory licensing where relevant Oversee the … for consistent results Self-starter with the ability to work independently in a fast-paced environment with a high degree of ownership Attributes Ownership mentality and strong accountability Structured, process-driven approach with a mindset for continuous improvement High integrity and strong communication skills Calm under pressure, able to work cross-functionally and independently Pragmatic, dependable, and solutions More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Business Analyst

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
Hays
or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business process improvement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management: Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis: Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯
Posted:

Senior Business Analyst

Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid / WFH Options
Hays
or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business process improvement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management: Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis: Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Senior Business Analyst

Edinburgh, Queen Street, City of Edinburgh, United Kingdom
Hybrid / WFH Options
Hays Technology
or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business process improvement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management: Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis: Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯
Employment Type: Permanent
Salary: £45000 - £50000/annum 45k + public sector pension + 38 day
Posted:

Program Manager, FinOps PMO, FinOps PMO Delivery

London, United Kingdom
Amazon
programs and projects from initiation through delivery by leading cross-functional, geographically diverse project teams. • Understanding the business requirements and then ensuring these can be implemented from a people, process, policy and technology perspective by working with Amazon's technical teams to effectively design, develop, test and launch scalable solutions that address customer needs while meeting our high controllership … with business partners, key stakeholders and team members. Ensuring Plan B's are always in place. • Continually strengthening FinOps effectiveness with a relentless focus on identifying and delivering continuous improvement opportunities. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and … implementing process improvement initiatives using data and metrics experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Information Review and Release Analyst - Senior with Security Clearance

Fairfax, Virginia, United States
Convirgence
Relations. Knowledge of the Freedom of Information Act (FOIA), Privacy Act (PA), Mandatory Declassification Review (EOMDR) programs and Executive Order (EO) 13526 directive. Ability to identify, recommend and implement process improvements. Must be flexible and adaptable to changes, when needed. Ability to multi-task is a must. Strong work ethic; organizational and time management skills are required in order … required systems to be able to perform the duties. Solid knowledge of the Intelligence Community. Optional Skills: Knowledge of sponsor's culture and procedures. The ability to assist with process improvement initiatives. It is desired that the individual possess a minimum of five (5) years of Sponsor or Intelligence Community (IC) experience with Executive Order (EO) 13526 (or More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Manager, Renewal Management - EMEA (12 month FTC)

London, United Kingdom
Cyberark Software
the leader of this team you will support them in this mission and drive excellence, efficiencies and growth within the team. The ideal candidate is a motivated, strategic and process-oriented individual who has a knack for efficiency and development. Responsibilities: Lead renewal processes in the EMEA region and develop, alongside the Global Renewals VP, a prioritization/automation … process aimed at securing renewal revenue in the most efficient manner possible - in line with a seamless customer experience Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up selling Pivotal in management … of EMEA Renewals team's pipeline forecasting exercises and metrics Drive the team process and operational rigor to support the growing Saas/Subscription renewal organization and transformation Identify and implement process improvements to drive efficiency and productivity Develop a strong relationship with the Channel to support renewal and growth opportunities through these critical partnerships Undertake personal and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Strategy Manager

London Area, United Kingdom
Ant International
based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service, Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business … requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building … to sense, define and exploit commercial opportunity. Strong analytical skills, with the ability to convert data into business insights and actions. Strong background in operational excellence, with expertise in process improvement and organizational redesign. A strategic thinker with the foresight to anticipate challenges and the expertise to develop proactive solutions. Excellent interpersonal and communication skills, capable of engaging More ❯
Posted:

Product Strategy Manager

City of London, London, United Kingdom
Ant International
based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service, Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business … requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building … to sense, define and exploit commercial opportunity. Strong analytical skills, with the ability to convert data into business insights and actions. Strong background in operational excellence, with expertise in process improvement and organizational redesign. A strategic thinker with the foresight to anticipate challenges and the expertise to develop proactive solutions. Excellent interpersonal and communication skills, capable of engaging More ❯
Posted:

Quality L4 with Security Clearance

Clifton, New Jersey, United States
Innova Solutions, Inc
successful completion. Communication & Coordination: Communicate effectively within and outside your own function, ensuring that stakeholders (both internal and external) are kept informed on project progress, issues, and resolutions. Continuous Improvement Focus: Responsible for driving continuous improvement initiatives, including the execution of the Zero-Defect Plan (ZDP). Work alongside Program Management, IPTs (Integrated Product Teams), and Quality Leadership … to report status and identify opportunities for process improvements. Collaborative Partnerships: Partner with other functions (e.g., Engineering, Manufacturing) to achieve efficient resolution of issues without compromising on quality standards. First Article Inspection (FAI): Conduct First Article Inspections, ensuring that all specifications and standards are met and providing final reports to customers for approval. Qualifications You Must Have Bachelor's … skills with the ability to interact effectively with both internal teams and external parties such as customers and vendors. Experience in driving Zero Defect Plan (ZDP) execution and continuous improvement initiatives. Ability to work with Program Management, IPTs, and Quality Leadership to report progress, status updates, and process improvements. First Article Inspection (FAI) experience, including ensuring that all More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Group Financial Controller

Croydon, England, United Kingdom
New Avenues
for innovation, operational excellence, and ambitious growth. With a diverse portfolio and a strong presence across the UK, this company is known for spotting new opportunities and driving continual improvement throughout its operations. Their collaborative culture, forward-thinking leadership, and commitment to investing in people and technology make them a stand-out employer in the sector. As Group Financial … across all group entities in line with relevant accounting standards. Oversee the end-to-end production of statutory accounts for all legal entities, including managing the transition of this process from external providers to in-house. Own and continuously improve the month-end close process to reduce timelines and enhance accuracy and insight. Ensure the integrity of the … systems and tools. Oversee treasury operations, including cash management, banking relationships, and intercompany funding. Ensure timely and accurate intercompany reconciliations and settlements. Manage the end-to-end external audit process and ensure timely delivery of audit deliverables. Maintain compliance with statutory and regulatory requirements. Design, implement and maintain robust financial controls, policies and procedures. Lead and develop the Financial More ❯
Posted:

Service Delivery Manager

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Reed
to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements … management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we’d love to hear from you. More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum, Inc benefits
Posted:

IT Service Delivery Manager

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements … management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯
Employment Type: Permanent
Salary: £45,000
Posted:
Process Improvement
10th Percentile
£29,750
25th Percentile
£37,500
Median
£50,000
75th Percentile
£70,250
90th Percentile
£87,500