Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Tria
significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior … improve problem resolution. Build strong relationships with senior stakeholders and act as a trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to … foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
CE) - UK Wide. Home-based with occasional travel to client site! Role & Responsibilities Collaborate with technical teams on D365 CE integration's, data migrations, and Power Platform enhancements. Conduct process mapping and design "As-Is" and "To-Be" models to support D365 CE solution implementation. Analyse CRM data and dashboards to provide insights and recommend process improvements. Support … experience as a Business Analyst delivering D365 CE and Power Platform solutions. Strong understanding of Power Apps, Power Automate, and Dataverse within a business context. Skilled in stakeholder engagement, process modelling, and change management. Familiar with Agile and/or Waterfall methodologies in CRM/ERP project environments. Excellent communication skills with the ability to translate technical features into More ❯
Know Your Customer (KYC) for both Retail and Corporate clients. You will ensure compliance with regulatory requirements while delivering an efficient onboarding experience. Your strategic leadership will drive continuous improvement of processes, quality assurance, and compliance and risk management practices within the department. What You'll Be Doing Retail Onboarding (KYC): Oversee identity verification processes using third party tools … and compliant onboarding files. Quality Assurance: Oversee quality assurance programs across all KYC workflows. Regularly assess and enhance quality standards to drive operational excellence and identify gaps and implement process improvements for regulatory compliance. Fraud Prevention & Response: Ensure proactive measures to combat fraud, scams, and other fraudulent threats targeting clients. Oversee proactive initiatives and fraud prevention training, as well … on team performance and compliance metrics. Leverage data analytics to identify trends and inform strategic decisions. Monitor KPIs to ensure departmental objectives are met and to pinpoint opportunities for process improvement. Team Leadership & Development: Lead, coach, and mentor the Onboarding teams, fostering accountability and encouraging professional growth and career development. Cultivate a culture of compliance awareness and operational excellence More ❯
Glossop, Derbyshire, United Kingdom Hybrid / WFH Options
Adria Solutions Ltd
IT strategy and infrastructure improvements that align with business goals. Business & Digital Transformation Design and deliver a transformation roadmap focused on operational efficiency, automation, and innovation. Identify and implement process improvements supported by digital tools and data insights. Champion the integration of emerging technologies (e.g., AI, analytics) to drive smarter decision-making. Collaborate across departments to ensure technology solutions … support business priorities. Change Leadership & Adoption Drive digital adoption through effective communication, training, and engagement. Foster a culture of continuous improvement and innovation across the organisation. Act as a trusted advisor to senior leaders, guiding them through digital and operational change initiatives. Experience & Skills Proven experience leading IT and digital transformation within supply chain, manufacturing, or wholesale environments. Strong More ❯
Support Senior CM team member with the preparation and execution of configuration audits and reviews. Assist in the resolution of configuration related issues and discrepancies. Assist with the release process to ensure accuracy and completeness of change objects. Assist with preparation of monthly deliveries of revised work products. Identify opportunities for process improvements and recommended solutions. Skills/ More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Gerrard White
and optimising the Group's application ecosystem — including aggregator integrations, insurer products, and enrichment platforms. This is a fantastic opportunity to join a forward-thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do. What You'll Do As an integral part of our Application Support team, you'll: Deliver first-class … key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to proactively identify potential issues before they impact service. Identify and implement process improvements to streamline workflows and enhance support efficiency. What You'll Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and … Be part of a collaborative, forward-thinking team that values innovation and excellence. ?? Ready to make an impact? If you're passionate about technology, problem-solving, and driving continuous improvement — we'd love to hear from you. More ❯
Bretton, Peterborough, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Vermelo RPO
and optimising the Group’s application ecosystem — including aggregator integrations, insurer products, and enrichment platforms. This is a fantastic opportunity to join a forward-thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do. What You’ll Do As an integral part of our Application Support team, you’ll: Deliver first-class … key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to proactively identify potential issues before they impact service. Identify and implement process improvements to streamline workflows and enhance support efficiency. What You’ll Bring We’re looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and … Be part of a collaborative, forward-thinking team that values innovation and excellence. Ready to make an impact? If you’re passionate about technology, problem-solving, and driving continuous improvement — we’d love to hear from you. More ❯
Lines of Business, or Products in terms of embedding this new transaction processing into existing processes. Compliance, including the incorporation of evolving regulatory requirements into the 'business as usual' process and reports. Data Analytics and Data Quality standards support. Resolution of technical queries so as to minimise impact on service timelines, whilst also managing the process to document … Significant experience of specialty and commercial insurance, and the London market. Experienced and confident team leader with at least 6 years of operational management experience. A track record of process improvement. Ability to represent Operations at senior levels with confidence. Data driven approach to measuring service and ability to analyse trends in data. Strong problem solving and decision-making More ❯
upgrades and issues to ensure data integrity and minimize downtime; and manage database maintenance as directed. Provide technical input on feasibility for projects involving information systems. Recommend initiatives and process improvements to OHRI leadership to meet the needs of OHRI and use resources wisely to achieve maximum results. Compliance Manage and oversee security approach and standards for infrastructure and … ideas, information and needs with colleagues and research team members through appropriate communication methods. SPECIALIZED KNOWLEDGE Advanced knowledge of principles of database and applications management. Working knowledge of quality improvement processes. Well-developed organizational skills with attention to details. Documented people skills and professional communication ability. Goal-oriented person who takes initiative, is self-motivated and a creative problem … Scheduled Weekly Hours : 40 Department Research Business Services Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and More ❯
development lifecycle and aligns with service transition processes to ensure compliance with internal controls and regulatory standards. It plays a critical role in governance, audit readiness, and the continuous improvement of MUFG's security posture, while also serving as the central coordination point for all vulnerability-related activities across DES.The successful candidate must demonstrate proven experience in leading teams … including results from Static Application Testing (SAST) and Software Composition Analysis (SCA) tooling (in conjunction with the Service Transition team). Influence stakeholders to prioritise and drive remediation of process and technology gaps Work with Cyber Security, Application Teams, and IT Risk to ensure controls are met and vulnerabilities are addressed across infrastructure and applications. Engage and support Cyber … Rapid7, Veracode, JFrog Xray), threat intelligence platforms, and incident response tools. Prior experience implementing automated solutions for vulnerability scanning, threat detection, and incident response, with a focus on continuous process improvement. Risk Management & Threat Intelligence Strong familiarity with security frameworks and standards (e.g. NIST, ISO 27001), and deep understanding of security concepts including vulnerability management, threat intelligence, incident response More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
WEG Tech
product milestones. This includes managing/leading Scrum activities and holding agile ceremonies. Monitor and manage project delivery success, facilitating retrospectives, and interpreting outcomes to identify and implement continuous improvement opportunities. Evaluate projects, and releases to ensure relevancy, benefits realisation, and compliance. Identifying and actively managing risks, issues, and blockers across the project/product Management of project budgets … timelines, and deliverables. Matrix manage/lead cross-functional teams to deliver high-quality project and product outcomes on time and within scope. Champion the adoption of best practices, process improvements, and lessons learned within product/projects, promoting a culture of continuous learning and development. Stakeholder Engagement Facilitate communication and collaboration between project and product stakeholders to manage More ❯
St. Albans, Hertfordshire, England, United Kingdom
Vitae Financial Recruitment Limited
across the organisation. This is a hands-on position blending system ownership with analytical and operational finance exposure.Key ResponsibilitiesManage, maintain, and enhance finance systems and associated integrationsIdentify and implement process improvements to strengthen control and efficiencySupport accurate financial reporting, forecasting, and performance analysis through system-driven solutionsOversee user access, roles, and data integrity to ensure compliance and reliabilityAct as … first-line support for system issues, troubleshooting and resolving technical or process challengesCollaborate with internal stakeholders to optimise workflows and reporting outputsProvide system documentation and data validation to support external audit and internal review processesSkills & KnowledgeSolid accounting background with a clear understanding of end-to-end finance processes including reporting, budgeting, and analysisStrong Excel proficiency with advanced formula and … continuous improvementExperienceDemonstrated experience supporting or implementing financial systems within a finance functionExposure to accounting processes and financial reporting environmentsProven ability to enhance efficiency and accuracy through systems development and process optimisationAGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration More ❯
promote internal retention Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes Inspire and attract top talent to your team Account Health Management & Customer Outcomes Lead the Account Health Team to drive customer engagement … including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership Lead the communication channel into the business, manage business change, and drive process improvements Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals Engage with Professional Services for implementations and extended expertise deployments Partner More ❯
London, England, United Kingdom Hybrid / WFH Options
Logistics Reply UK
development and that of their peers. o Minimum Industry Experience: 3 - 6 years You will have developed or will develop skills in the following areas; Functional Skills: o Business process analysis and optimisation o Mapping client requirements to system capabilities o Defining and documenting functional requirements o Training end-users and providing post-go-live support Technical Skills: o … analysis and reporting using tools like Power BI or Tableau o Configuration of SaaS platforms to meet client needs o Integration of third-party solutions Commercial Skills: o Identifying process improvements that deliver ROI o Developing change management strategies o Providing value-driven recommendations to clients o Supporting commercial discussions through expertise in client processes Equal Opportunities: Reply is … status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need. Application Guidance: Due to the high volume of applications, we are unable to respond to every candidate individually. More ❯
managed to a resolution. Become a subject matter expert on products and services, and contribute to the creation of best practices, documentation, knowledge base content, testing, R&D and process improvements. Excellent understanding of at least one Cloud infrastructure provider (e.g. AWS, Azure, GCP, OCI) and experience of cloud cost management (FinOps) would be ideal but not essential. Profile … opportunities for growth. Exposure to cutting-edge technologies within the technology and telecoms industry. Collaborative and supportive company culture. Comprehensive benefits package (details to be discussed during the hiring process). If you're ready to take the next step in your career as a Product Consultant, apply today to join this exciting organisation in Warrington More ❯
managed to a resolution. Become a subject matter expert on products and services, and contribute to the creation of best practices, documentation, knowledge base content, testing, R&D and process improvements. Excellent understanding of at least one Cloud infrastructure provider (e.g. AWS, Azure, GCP, OCI) and experience of cloud cost management (FinOps) would be ideal but not essential. Profile … opportunities for growth. Exposure to cutting-edge technologies within the technology and telecoms industry. Collaborative and supportive company culture. Comprehensive benefits package (details to be discussed during the hiring process). If you're ready to take the next step in your career as a Product Consultant, apply today to join this exciting organisation in Warrington More ❯
Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. … part in: Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement. IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Quanteam UK
Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. … part in: Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement. IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex More ❯
Job Summary Our client is seeking a highly skilled Level 3 Technical Writer Business Process Manager to support Department of Defense (DoD) programs with expert-level technical documentation and business process development. This role plays a critical role in capturing, standardizing, and managing technical, operational, and procedural content across classified and unclassified environments. The ideal candidate brings deep … DoD documentation standards, understands system lifecycle support, and can transform complex processes into clear, actionable content for military, civilian, and contractor audiences. Skills/Experience Technical Writer/Business Process Manager L3 Skills and Experience that are required: Active TS/SCI clearance required, and you must be willing to submit to a Counterintelligence polygraph Over 10 years of … past 5 years Expert-level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project) Proficient in Atlassian tools, including Confluence and Jira Skilled in workflow management, communications, and business process optimization Strong background in Department of Defense (DoD) program management support Demonstrated ability to develop clear, concise, and user-focused technical documentation for diverse audiences, including government and industry More ❯
innovation strategy for the enterprise. Lead automation discovery to proactively identify and assess AI and automation opportunities across business processes, focusing on measurable efficiency and business value. Conduct detailed process analysis to evaluate feasibility and potential benefits of automation initiatives. Design solutions by creating detailed Process Design Documents (PDDs) and defining requirements for Robotic Process Automation (RPA … AI, and Natural Language Processing (NLP) solutions. Collaborate closely with process Subject Matter Experts (SMEs) and automation developers to optimise and redesign business processes. Build and manage an innovation pipeline for Copilot and AI use cases outside traditional development functions. Identify, prioritize, and drive productivity improvements across project management, QA, and documentation. Partner with senior global stakeholders (London and … outcomes. Essential Experience Proven experience implementing Microsoft Copilot Strong understanding of project management, business analysis, and testing functions in enterprise environments. Hands-on experience designing automation or AI-enabled process improvements. Ability to engage and influence senior stakeholders (Director/SVP level and above) with credibility and strategic insight. Background in banking, corporate, or large-enterprise operations preferred. Demonstrated More ❯
innovation strategy for the enterprise. Lead automation discovery to proactively identify and assess AI and automation opportunities across business processes, focusing on measurable efficiency and business value. Conduct detailed process analysis to evaluate feasibility and potential benefits of automation initiatives. Design solutions by creating detailed Process Design Documents (PDDs) and defining requirements for Robotic Process Automation (RPA … AI, and Natural Language Processing (NLP) solutions. Collaborate closely with process Subject Matter Experts (SMEs) and automation developers to optimise and redesign business processes. Build and manage an innovation pipeline for Copilot and AI use cases outside traditional development functions. Identify, prioritize, and drive productivity improvements across project management, QA, and documentation. Partner with senior global stakeholders (London and … outcomes. Essential Experience Proven experience implementing Microsoft Copilot Strong understanding of project management, business analysis, and testing functions in enterprise environments. Hands-on experience designing automation or AI-enabled process improvements. Ability to engage and influence senior stakeholders (Director/SVP level and above) with credibility and strategic insight. Background in banking, corporate, or large-enterprise operations preferred. Demonstrated More ❯
responsible for managing all operational functions related to card products in Medius and maximising revenue from all cards. This role oversees the operations of the end to end card process flow from sales negotiation on rebates, customer onboarding, to lifecycle management, transaction processing, vendor relationships, and continuous improvements. Responsibilities and Duties Lead the operations team responsible for card onboarding … issuance and revenue optimization. Lead system and process improvements (automation, system upgrades, performance monitoring). Define, monitor, and report on key performance indicators (KPIs) for card operations and revenue growth on cards. Manage relationships with all card partners. Drive adoption of cards across customers' supplier base and employees. Proactively identify opportunities for revenue growth across the existing customer base. …/enterprise space. Deep knowledge of card scheme rules, transaction lifecycle, issuing & acquiring, fraud & dispute resolution. Familiarity with regulatory environment for payments and cards (US and Europe). Strong process orientation; experience with operations improvement, automation, performance tracking. Excellent leadership and team management skills. Analytical skills; ability to work with data, metrics, to drive decision making. Technical literacy More ❯
Bristol, Somerset, United Kingdom Hybrid / WFH Options
WA Consultants
advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires … accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. More ❯
impossible into possible for millions. This role leads strategic transformation and innovation of Registration Tracking, Data Information Flow & Transactions Capability by driving compliance excellence, enhancing user experience, and promoting process consistency. You will define and drive cross-domain capability roadmaps with enterprise impact, serve as a strategic bridge between regulatory SMEs, business process owners, and digital product teams … chase the miracles of science to improve people's lives. Main Responsibilities: Strategic Capability Leadership: Define and drive cross-domain capability roadmaps with enterprise impact. Contribute to enterprise-level process architecture and governance, balancing standardization and innovation. Design and orchestrate complex workshop programs and testing strategies to support solution development and validation. Compliance & Operational Excellence : Develop enterprise compliance strategies … and risk mitigation approaches. Represent the organization during critical audits and regulatory inspections related to Registration Tracking and Data Information Flow Capability. Drive transformational process improvements with significant ROI across end-to-end regulatory capabilities. System & Data Ownership: Serve as Business System Owner (BSO) for Veeva RIM, overseeing governance, documentation, and strategic alignment. Manage Registration Tracking backlog in JIRA More ❯
impossible into possible for millions. This role leads strategic transformation and innovation of Registration Tracking, Data Information Flow & Transactions Capability by driving compliance excellence, enhancing user experience, and promoting process consistency. You will define and drive cross-domain capability roadmaps with enterprise impact, serve as a strategic bridge between regulatory SMEs, business process owners, and digital product teams … chase the miracles of science to improve people's lives. Main Responsibilities: Strategic Capability Leadership: Define and drive cross-domain capability roadmaps with enterprise impact. Contribute to enterprise-level process architecture and governance, balancing standardization and innovation. Design and orchestrate complex workshop programs and testing strategies to support solution development and validation. Compliance & Operational Excellence : Develop enterprise compliance strategies … and risk mitigation approaches. Represent the organization during critical audits and regulatory inspections related to Registration Tracking and Data Information Flow Capability. Drive transformational process improvements with significant ROI across end-to-end regulatory capabilities. System & Data Ownership: Serve as Business System Owner (BSO) for Veeva RIM, overseeing governance, documentation, and strategic alignment. Manage Registration Tracking backlog in JIRA More ❯