in Human Capital Management (HCM), specifically within Workforce Management modules. The ideal candidate will serve as the team's T&L subject matter expert and be responsible for requirements analysis, fit/gap, configuration, customization designs, development, testing, user training, and team knowledge transfer. This techno-functional candidate will work with the existing HCM team to identify and report … Work closely with functional teams - HR, Benefits, and Payroll to understand system requirements and ensure system stability and performance Consider impact of application upgrades, patches, and system enhancements Perform rootcauseanalysis and resolve issues related to Time and Labor data processing, approvals, and configurations Collaborate with cross-functional teams to improve system functionality and streamline business More ❯
Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct rootcauseanalysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational policies, standards, and regulatory requirements. Work … making. Strong technical and mathematical skills. Desirable knowledge and skills Possess a strong knowledge of Google Marketing Platform, including Google Tag Manager (GTM). Able to perform high-level analysis within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of More ❯
and DevOps technologies, providing recommendations for integration into cloud engineering practices. Participate in capacity planning and resource optimization for cost-effective cloud infrastructure usage. Troubleshoot complex engineering issues, provide rootcauseanalysis, and propose engineering-focused solutions. Create and maintain comprehensive documentation related to the cloud infrastructure, engineering practices, and security configurations. Mentor and provide technical guidance More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Telent
smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
SCG Connected
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-causeanalysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption More ❯
building skills, and the ability to influence at all levels. About The Role Ensure IT services are delivered effectively and meet agreed service levels Oversee resolution of incidents and rootcauseanalysis to prevent recurrence Manage changes to IT systems with minimal disruption to business operations Continuously assess and improve IT service processes and performance Track KPIs More ❯
testing best practices across the entire software development life cycle. Oversee and participate in the day-to-day activities of the development team. Oversee team of developers to perform root-causeanalysis and preliminary problem diagnosis Required Skills and Qualifications: Certified Level 2 Appian Developer. 5 years of experience in IT with responsibilities in one or more More ❯
types, including UI, API and performance. Advocate for test automation and help identify opportunities to increase test coverage while educating teams on the importance of automation. Actively participate in rootcauseanalysis (RCA) of defects to identify patterns and improve future quality outcomes. Ensure test environments are well-maintained, and data integrity is preserved for reliable testing More ❯
tools, collaborating with stakeholders to elevate operational excellence and keep our applications healthy and resilient. Key Accontabilities Investigate and resolve incidents across multiple applications, ensuring minimal downtime and quick rootcause analysis. Own and actively manage incidents with regular follow-ups until resolution. I dentify root causes and take ownership to deliver lasting solutions that drive business … the development of runbooks and knowledge sharing materials for the team. Contribute to the ongoing improvement of incident management processes, response times, and issue resolution. Maintain detailed incident reports, rootcause analyses, and post-incident reviews. Document technical processes, troubleshooting procedures, and maintenance guidelines to support efficient operations. Experience Proven experience in a support engineering role within financial More ❯
SOC), senior stakeholders, and cross-functional teams to maintain a robust security framework aligned with industry best practices.Key Responsibilities:* Lead and manage cyber security incidents, ensuring timely resolution and rootcause analysis.* Oversee the implementation and maintenance of InfoSec and Cyber Security compliance and assurance programs.* Ensure alignment with ISO 27001, NIST, and other relevant security frameworks.* Collaborate More ❯
senior stakeholders, and cross-functional teams to maintain a robust security framework aligned with industry best practices. Key Responsibilities: * Lead and manage cyber security incidents, ensuring timely resolution and rootcause analysis. * Oversee the implementation and maintenance of InfoSec and Cyber Security compliance and assurance programs. * Ensure alignment with ISO 27001, NIST, and other relevant security frameworks. * Collaborate More ❯
and code management. Deploy applications and services to production environments for the client. Monitor and troubleshoot production systems to ensure optimal performance and reliability. Respond to incidents and perform rootcause analysis. Optimize application performance and resource utilization. Work closely with the development teams and client to understand application requirements and provide technical guidance. Collaborate with IT operations More ❯
members have continuity of recurring tasks • Maintain status of operations at all times: perform after actions reporting on all outages and work with engineering teams to determine solution and rootcause analysis. Present findings to management for prioritization and tasking • Create and determine required metrics for dashboards and service health • Follow up on engineering tasks for operational solutions More ❯
VMWare), Windows Server, and core IT infrastructure technologies. Experience building and maintaining CI/CD pipelines, preferably in Azure DevOps. Demonstrated experience in troubleshooting infrastructure performance issues and conducting rootcause analysis. Strong communication skills with the ability to collaborate with multi-disciplinary teams. Excellent documentation abilities for producing clear and reusable technical content. #LI-Hybrid Additional Information More ❯
to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
CET Structures Limited
issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and rootcause analysis. Monitor system and service performance, proactively identifying and resolving issues before user impact. Maintain accurate technical documentation, runbooks, and standard operating procedures. Ensure all system configurations More ❯
with ERP systems and their process integration. Good overall knowledge and experience of the SC/OtC business processes. Excellent understanding of EDI systems. Capable in problem solving and rootcause analysis. Continuous Improvement mindset. Data analytics and reporting skills (Analytical). Strong written and verbal communication. Excellent MS Office skills, specifically Excel. Ability to Lead and embrace More ❯
Engineer to join our growing team. The Process Improvement Engineer will support the Navy's Problem Solving and Process Improvement Office (PSO) in enhancing operational performance through data-driven analysis, rootcause identification, and the implementation of best-in-class methodologies. The position focuses on developing and sustaining effective problem-solving and performance improvement systems across various … commands, leveraging modern tools, technologies, and practices to align with CNO readiness and performance goals. Key Responsibilities: Problem Solving & Process Improvement Support: Collaborate with cross-functional teams to conduct rootcauseanalysis and develop corrective action plans for performance gaps. Assist in creating driver trees, dashboards, and other visual tools to define and track Tier 1 (outcome … metrics) and lower-tier driver metrics. Recommend best-in-class methodologies and tools for performance analysis and improvement. Training & Competency Development: Support the development and deployment of standardized training materials, such as instructor guides, playbooks, and case studies. Provide on-the-job training to Navy personnel to advance organizational buy-in and process improvement expertise. Maintain a continuous feedback More ❯
maintain project plans, schedules, and budgets. Manage & control the project costs & financial performance, including approval of Timesheet. Facilitate stakeholder meetings to align project goals and address concerns proactively. Conduct rootcauseanalysis for issues and propose corrective actions. Oversee project scope, risks, and changes, ensuring alignment with project objectives. Prepare and present status reports to clients and … feedback constructively. Required Skills Strong leadership and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in project management tools and techniques. Ability to work independently with some oversight. Rootcauseanalysis and continuous improvement mindset. Preferred Skills A recognised project management certification, such as CAPM, Prince2, or APM, is preferred. Demonstrable understanding of both Agile and More ❯
maintain project plans, schedules, and budgets. Manage & control the project costs & financial performance, including approval of Timesheet. Facilitate stakeholder meetings to align project goals and address concerns proactively. Conduct rootcauseanalysis for issues and propose corrective actions. Oversee project scope, risks, and changes, ensuring alignment with project objectives. Prepare and present status reports to clients and … feedback constructively. Required Skills Strong leadership and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in project management tools and techniques. Ability to work independently with some oversight. Rootcauseanalysis and continuous improvement mindset. Preferred Skills A recognised project management certification, such as CAPM, Prince2, or APM, is preferred. Demonstrable understanding of both Agile and More ❯
engineering, project management, and site teams to ensure quality standards are met. Work closely with clients, subcontractors, and suppliers to maintain quality standards and resolve any non-conformances. Implement rootcauseanalysis (RCA), Failure Mode and Effects Analysis (FMEA), and continuous improvement initiatives. Lead Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning quality reviews. … eye for detail Understanding of cost and financial impacts Experience Familiarity with substation components such as switchgear, transformers, protection systems, and cabling. Experience in auditing, non-conformance management, and rootcause analysis. Minimum 5 years of line management experience in a similar role. Experience of working with Distribution network Operators. Experience in UVDB Achilles accreditation Experience in National More ❯
improvement opportunities around preventative maintenance, system optimizations, reliability metrics, and overall equipment effectiveness. Utilizing this data, you will engage customers to understand and document business requirements, drive problems to rootcause, and manage implementation programs for corrective actions. You will apply your expertise in robotics, mechatronics, reliability engineering and system lifecycle management to build scalable solutions that ensure … optimal performance and availability of thousands of workcells across Amazon's global fulfillment center network. Key job responsibilities Primary responsibilities: - Utilize data analytics, rootcauseanalysis, design of experiments and six sigma methods to improve reliability and availability of critical automation equipment and robotics & mechatronics systems. - - Develop and deliver impactful data-driven analyses, based on equipment failure … and leaders within RME to deliver structured problem solving. - Design, pilot and implement new preventative maintenance standards, interval adjustments, part replacement cycles, and work instruction streamlining based on granular analysis of reliability (MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around More ❯