31 to 55 of 205 Service Delivery Jobs in London

Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service owners … mutually agreed. day-to-day operation, scheduling and task assignment for team members. team leadership and direction. monitor and manage issues and impediments to service delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. … change management within the scope of service worker workload leveling and assignments. staffing changes. Ensure staff are onboarded/offboarded following Customer guidelines. feedback and drive performance improvement initiatives. with Customer leadership to align on strategic direction for the program. Staffing a holistic view of the entire staff, ensuring more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in … their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental more »

Delivery Manager – Data Ops Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services … The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery of data to the business. You will lead a team of Brown & Brown data specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data … team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and the Data Operations function. Your primary responsibilities will include: Operational Leadership: Overseeing data operation function and consistent delivery more »

company, and we want top-notch people to join us in that mission. JOB OVERVIEW The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and … team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites. ROLES AND RESPONSIBILITIES Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs Manage issues reported by email, telephone and in-person, utilizing … IT peers and external suppliers on incidents, projects and tasks Lead communications to business on behalf of IT Dept. Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF more »

and maintain professional working relationships with colleagues within the University at all levels and with external organisations, suppliers, and individuals. • To identify and prioritise service improvement, aligning this with the Digital Strategy. • Liaise closely with relevant staff to share and develop best practice and contribute to staff training and … camera operation. • IT diagnostic skills including the use of remote support tools. • Working with colleagues at all levels. • Monitoring your own performance to meet Service Level Targets. • Supporting non-Windows devices. • Working collaboratively with other teams to resolve second line level Desirable Experience • Experience of working within an environmental … sustainability context. • Working in a service delivery role in Higher Education. • Use of ITIL aligned service desk software. • Social Media streaming issues. • Effective use of IT Service Management processes. • Knowledge of the university’s IT systems and services. • Experience working in a pressured IT service more »

current environment. Dealing with network incidents, performing fail over operations, and managing the resolutions of faults, working with third parties where necessary. Progressing continual service improvement by looking at new technologies, identifying gaps in existing services and how these could be bridged to help drive the road map for … the team. Assisting with the delivery of projects in the wider Service Delivery team, focusing on the network infrastructure element of the project. Supporting the Head of IT Service Delivery to deliver projects to meet business requirements on time and within budget, from procurement to … the delivery of the service. Daily actives will include: Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures. Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Supporting and administering Firewalls. Support in more »

applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system … on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and …/or military technical school with applicable field service and/or other related technical experience. A+ certification a plus Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, . COMPTIA, and NETWORKPLUS Troubleshooting software and hardware problems Knowledgeable in servers, Microsoft/Linux/Unix applications more »

group. Operating within the UK, European and Australasian markets, they have developed an enviable reputation for outstanding professional services and delivering innovative products and service solutions. Enjoying continued growth through service and market development, the business has established a specialist division to deliver a range of project management … the legal services offered by the eDiscovery practice in the region. Contribute substantially to the firm's overall value proposition and high standards of service delivery to Clients, assessed by Client survey/feedback and repeat business as appropriate. Skills & Attributes of the Head of eDiscovery Have a … high performance culture among a group of diverse, talented, technically excellent individuals will be crucial. Be a process-minded individual, demonstrating excellence in client service delivery for both internal legal teams and external clients, including managing the processes and delivery of work. Extensive experience of planning and more »

quality of complex, high-risk products and services in the public sector. • Our Senior Product Managers are expected to work across the whole digital service delivery team, engaging regularly with the client, 3rd parties and contractors as needed. • The successful Senior Product Manager will have client-facing experience … be joining an organisation that has an expertise within Public Sector Technology Delivery. They help public sector leaders to modernise legacy applications, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams. They offer a great range of flexible benefits including flexible … Integrating a product with other services, and ensuring that products get used. • Effective workshop facilitation, adopting a senior approach to oversee and enable the delivery team to interpret research outcomes into actionable insights, continued by using product management principles and approaches to define what is built meeting user, service more »

/day Role Overview: As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the professional service area. You will ensure that service delivery aligns with professional, and legislative requirements while fostering positive relationships across the organisation. This role requires … a proactive approach to planning, implementing continuous improvements, and leading a competent workforce. Key Responsibilities: Strategically manage and develop the resident operations service area Act as the lead operational interface with the wider leadership team Plan and ensure diverse service delivery, maintaining professional standards Provide advice to more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

on PC support and initial kitting skills • Understand and detailed planning and designing for enterprise IT environment • IT element configuration including day-to-day service delivery • Proof of concept testing and acceptance testing • Vendor negotiation and control • Development and implementation for new features and services • Establish and cease … PC/Server Security systems. Project and service delivery schedule management • Careful consideration to ensure profitable systems and implementation • Maintain secure operations and keep the environment tidy • Documented approach for implementation and modification • Periodical status report to line manager • Cover early shifts as a part of team rota … verbal communication skill in Japanese is preferred • Ability to investigate and source answers to various email and telephony enquiries about technical issues • Proven customer service experience • Strong time management/multi-tasking & organisational skills • Strong work ethic • Accurate, organised and eye for detail; Reliable time keeping and attendance • Cheerful more »

follow-up on problems, initiating escalation procedures when necessary. • Uphold a high standard of professionalism in actions, demeanor, and appearance. • Guarantee customer satisfaction throughout service delivery transactions. • Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system. Key Qualifications: • Appropriate … capabilities. • Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals. • Familiarity with client-specific internal procedures and service delivery requirements. • Excellent analytical and client communication skills. • Potential requirement for client and/or governmental clearance. • Microsoft Server Certified Professional Certification or more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

time; Mon - Fri Job Responsibilities: Serves as the primary liaison with key client representatives in the United Kingdom with the goal of owning the service delivery relationship for these clients; Drives overall client satisfaction through effective coordination and communication of client deliverables; Leads project team of Associate Project … training and mentoring to new hires and current employees; Instills confidence with the client and serves as a primary public face of Epiq’s service delivery offering. Job Requirements: A solid understanding of Class Action and Restructuring support industry. Two or more years of experience in project management … positions with law firms, corporate legal departments or Class Action service providers is preferred. Demonstrated success in the management of simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize more »

Data Delivery Lead Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services. The … Data Delivery Lead is responsible for ensuring the successful and timely delivery of data projects and initiatives. You will lead a team of Brown & Brown and third-party data specialists, manage resources, and act as a bridge between technical and business stakeholders The day to day: You will … be an experienced leader who specialises in delivering Data Projects using Agile delivery methods. Your primary responsibilities will include: Leadership : Overseeing data projects from conception to completion. This includes defining project scope, establishing timelines and budgets, and managing risks. Management : Leading and motivating a team of data analysts, engineers more »

users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on … motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/instructions more »

senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and the key interlink between sales, service delivery and account management. The CGD will be responsible for hitting business plan across the portfolio of customers within their sector which will … RFP response business case build, due diligence through to deal closure. The CGD will be expected to assist in the definition and creation of Service Value Propositions to ensure that we creative robust workforce solutions that are designed and developed to meet the needs of our customers. Key Responsibilities … clients, targeting both transactional and strategic sales Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating more »

root cause analysis Relevant certifications are highly desirable Taking the lead on the daily operations of the infrastructure and services. Working cross-function with Service Delivery, Service Desk and Architecture to support and build on the full lifecycle. If this sounds like the role for you please more »

streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses. We're not just any proptech - we're backed by some of the biggest … role of the Solutions Director is varied and complex, forging and nurturing executive-level relationships with key clients and stakeholders to unlock platform enabled service delivery by way of Plentific’s marketplace or contractor sourcing service. You will play a pivotal role in driving transactional revenue opportunities through … unlocking projects and service solutions with large institutional landlords. As a scale up technology company we must understand the needs of our prospects and help guide them through complex consultative sales processes. Our solution is disruptive in nature and we have to showcase the many benefits we can offer more »

of backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their CPRE team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. For this role specifically … high profile, multi-billion dollar facilities and workplace services transformation programme. Designing and establishing a new target operating model, including the supply chain and service delivery models; Supporting make or buy decision-making on facilities and workplace services. Preparing robust business cases supported by detailed strategic sourcing and … category plans, including in-depth analysis of potential service delivery models. Regarding Assistant Director and Director candidates will be expected too: Support the development and growth of the business by building and sustaining client relationships; Develop business opportunities and managing client engagements, including managing diverse teams and promoting more »

ServiceNow ITOM Visibility Service Mapping Engineer hybrid West London 6+ Month Contract nside IR35 Rate TBC Looking for ServiceNow ITOM Visibility Service Mapping Engineer contractors, responsible for the rollout of the Service Mapping capability. Core Skills include 1+ year's experience of Configuration Management using ServiceNow, experience … of ServiceNow CMDB data model (CSDM) and ServiceNow ITOM discovery & Service Mapping. Is this something you have experience of or would you know anyone suitable? The roles would be hybrid with approx 2 days a week in the West London office and the rest working from home (so you … Umbrella Day rate you would need (as this will likely be inside IR35) when applying with your CV. Roles & Responsibilities: The ServiceNow ITOM Visibility Service Mapping Engineer role sits in the The Service Configuration Management (SCM) team and will be responsible for the rollout of the Service more »

Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through a large scale global … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character more »