Principals in implementing our strategic objectives. This position offers the unique opportunity to contribute to various key business development functions including Pre-Sales support, servicedesign, and the refinement of our Go-to-Market (GTM) strategy. It is ideal for individuals who are eager to embark on a … SAP solutions, offering a platform for growth and skill development within a supportive and dynamic team environment. Key Responsibilities: 1. Pre-Sales Support and ServiceDesign: Assist the nominated bid manager in crafting high-quality, timely RFP responses. Participate in system demonstrations, client engagement, and presentations throughout the … sales lifecycle under guidance. 2. Refinement of GTM Strategy: Assist in evolving our SAP GTM strategy through service portfolio enhancement, including advisory services, service packages, and innovations. Support in articulating our ‘Fit4Future’ advisory services and ‘Run Better’ packages to target both upper mid-market and lower enterprise segments. more »
We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the following:- Likely … qualified/relevant degree and have significant experience in transition management or have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped … transition into operational service with a focus on handing over to operational support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes (including Change Management) and an more »
Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security, ServiceDesign , Support Help Desk , Chage management) Provide advice and support … to workstreams Project Managers (i.e.SI Delivery, Security, ServiceDesign) JOB SKILLS, QUALIFICATIONS & EXPERIENCE Strong experience in production support environments and able to multi task in a pressured scenario and communicate effectively. Strong technical experience in SQL Server, Qliksense, IB TIBCO with strong knowledge of Web based development. Troubleshoot more »
to provide technical leadership to engineering teams within the larger project Ability to engage with stakeholders from multiple areas of the business including product design, servicedesign, operations and the customer Using excellent written, verbal, and visual communication skills to explain complex topics concisely to both technical more »
looking to build out a brand new tech function within an Financial institution. About the role Develop and execute change management strategies aligned with ServiceDesign and Agile methodologies. Utilize tools and processes to ensure successful adoption of necessary changes. Facilitate employee acceptance and utilization of changes while … days a week in the London Discretionary bonus What skills do you need? Experience in Financial Services SC Cleared/SC Clearable ServiceDesign Experience Business Change Analyst | £75k-£85k | Hybrid/London | Fintech more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you to join us as a Technical Architect (AWS).We design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. We deliver relevant and valuable services … it's like to work in our DDaT (Digital, Data and Technology) team. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … follows multi-cloud and cloud first principles, technical architects are key to realising that ambition.Collaborating with other professions such as user research, user experience design, development, test and DevOps, you will create available, secure and performant applications deployed in the cloud that are continuously iterated in an agile manner. more »
You'll have the following responsibilities * Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. * Manage and recommend on the technical direction and helps determine the optimum solution design for customers. * Manage the review and validation processes for both new … life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. * Drive the improvement of design and delivery capabilities for end-to-end technical solutions. * Manage customer solution design engagement and statement of work creation, including any 3rd party … deliverables. * Facilitate the development of strong customer relationships at the senior level through providing specialist servicedesign expertise and influencing the customer's service strategy and operational decisions. Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. * Undertake customer migration more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public … sector. Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant designmore »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public … sector. Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant designmore »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public … sector. Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant designmore »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public … sector. Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant designmore »
closely with the rest of the team to understand the requirements and to influence the requirements for the infrastructure itself based on how the service is to operate. We are looking for someone with in-date SC Clearance due to the nature of the work. Skill/Experience Designing … implementing and/or migrating IT infrastructure and platforms. Iterating designs based on constraints and user needs when the design hasn't worked A number of projects working within secure environments (preferably defense) Experience capturing requirements for live services An appreciation for user-centred design and servicedesign A working knowledge of risk management and assurance frameworks The role is hybrid and you will need to work in Bristol 1/2 days per week so please only apply if this works for you. Day rates up to £675/day. Interviews will be conducted more »
within the SLP geography, candidates will need a current or recent knowledge of CAMHS services in south London. You will bring together clinicians and service leads to develop partnership working and service change across services for children and young people with the mostcomplexpresentations. You will support the strategic … and operational development of the workstream as well as consistent and accessible service pathways ensuring that these support and maintain achievement of excellent clinical and quality outcomes for the children and young people in South London. You will report to the SLP Clinical Director as well as working with … Main duties of the job The post holder will work as part of a dynamic team supporting the continued development of partnership working and service change across SLP CAMHS. This role will focus on supporting CYP with Learning Disabilities (LD), Autism Spectrum Disorder (ASD) or with highly complex support more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead servicedesign and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead servicedesign and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead servicedesign and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead servicedesign and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the … tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together … infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active more »
Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required** Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate … and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. Collaborate with all BT business units to … training, tools and processes to ensure teams increase and develop technical capability. Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. Perform a SME role for designated clients and technologies. Responsible for pro-active more »
and has a proven record of achievement. What I'll be doing - your accountabilities * Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate … and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process. * Collaborate with all business units to bring … training, tools and processes to ensure teams increase and develop technical capability. * Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours. * Perform a SME role for designated clients and technologies. * Responsible for pro-active more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … environments. Responsible for Technical Leadership within the programme and projects to which assigned, collaborating with and influencing key stakeholders to ensure that architecture and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the ServiceDesign Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re-use to enable a standards-based approach. Responsible for engaging with and attending Design Authority Board, (DAB), ensuring that designs are reviewed more »
Job Description Senior UX Researcher - Holborn London Our Client are design thinkers solving business challenges with mission critical digital solutions that weave technology and human experiences into meaningful and economic outcomes. A global team and part of a larger digital engineering company providing service to different sectors. Currently … offices a UX researcher. The position is to conduct UX research and workshops, consult clients on product strategy and act as a user and design advocate within development teams. Assist UX & servicedesign consultants in research, workshops, client and user engagements and testing. Conduct stakeholder research, user … into compelling UX strategies. Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. Act as a design and UX advocate internally and externally. Experience • Minimum Bachelor's degree or equivalent. • UX researcher with over 3 years work experience working for respected more »
London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, ServiceDesign, Process Mapping Design and Excellent Communication skills. more »
Gatwick, Surrey, United Kingdom Hybrid / WFH Options
Gatwick Airport
Job Requirements IT Service Asset and Configuration Manager 'To be the airport for everyone, whatever your journey' £44,321 - £49,245 + £1,000 Flex allowance, up to 15% bonus and benefits Are you looking for an exciting new opportunity? We are looking for great people who can help … possible for our IT Technical Services team and continue their journey with us here at London Gatwick. What is the role? As an IT Service Asset and Configuration Manager at Gatwick Airport, you will play a critical role in managing the Lifecycle of our organisation's IT assets, Service … and its configurations. Your role will encompass ensuring compliance, optimising resources, and enhancing operational efficiency. What will you do? Develop and implement IT SACM (Service Asset and Configuration Management) policies, procedures, and processes aligned with ITIL best practices. Front efforts to identify, record, and track configuration items (CIs) throughout more »
Greater London, England, United Kingdom Hybrid / WFH Options
Mutual Ventures
/homeContract Type: Full-Time PermanentSalary: £80,000 - £100,000 plus bonus & benefits Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual to join our successful … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public servicedesign and change implementation specialists working across all sectors including children’s services, adult social care, health … organisations who deliver public services.Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high … meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and … requirements and the wider operational and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and more »