51 to 75 of 165 Support Analyst Jobs

IT support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general … candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end … Only; all taxes & NI deducted at source.Hybrid work - 1-2 days per week on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key More ❯

Problem Analyst/Application Support Analyst Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will … help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, were transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), youll play a key role in our technical support teaminvestigating complex issues, identifying root causes, and collaborating with development … teams to deliver permanent solutions that improve patient care. What youll do: As a Problem Analyst, youll play a vital role in our technical support team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. Youll work proactively to identify recurring problems, analyse trends, and collaborate with development teams More ❯

Fluent German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯

Fluent German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯

Fluent German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯

Fluent German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯

Deskside & Technology Support Analyst (B) - TEMP ? Manchester | £35/hour | 6 months | Site-based (5 days/week) Start: ASAP Clearance: Active B Level Security Clearance required The Role My client is looking for a skilled Deskside & Technology Support Analyst to provide 2nd Line IT support across the Manchester region. You'll handle incidents, deploy … environment. What You'll Do Manage and resolve 2nd Line incidents & service requests within SLAs Troubleshoot desktop, telephony, and conferencing systems Deploy and track IT hardware & maintain asset records Support office/site IT set-ups and relocations Maintain IT facilities and manage stock rooms in ServiceNow Liaise with vendors and escalate complex issues when needed What We're More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … a willingness to learn above all else.? What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … a willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … a willingness to learn above all else. ✨ What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

Technical Support Analyst Tier 1 Location: Somerset/Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00/10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets … will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge … improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support More ❯

success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will … interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate … the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support More ❯

Technical Support Analyst - Asset Management (Contract) Are you a skilled Technical Support Analyst with expertise in IT asset management ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll manage the … entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT hardware like … ll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical More ❯

Technical Support Analyst - Asset Management (Contract) Are you a skilled Technical Support Analyst with expertise in IT asset management ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll manage the … entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT hardware like … ll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical More ❯

Elite 3E Applications Support Analyst Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the magic circle of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance Systems … Support Team provides application support to their core time & billings systems (Elite 3E) in addition to their ERP, expenses and tax applications. Were looking for an experienced Support Analyst with extensive Elite 3E billing experience to join their global team. Youll require the following skills and experience: - Extensive applications support experience with Elite 3E or More ❯

Company description: ClearCourse Job description: 1st Line Support Analyst Location: Waterlooville, Hampshire Company: ClearCourse Swan Retail Salary: Competitive, plus excellent benefits Hours: 37.5 hours per week (rota includes weekends & Bank Holidays) ClearCourse is a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we help businesses in multiple sectors … values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role is the first point of contact for our customers, ensuring that queries are resolved quickly, efficiently, and … professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of contact for customers via telephone, email, and ticketing system More ❯

Description IT Production Support Analyst: At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected … each other, as one team working towards a common vision. We'd love for you to join our team! Job Summary B&A is looking for an IT Production Support Analyst to join a contract with a federal government client in support of an important mission. In this role, you will be responsible for leading the monitoring … and troubleshooting of user issues reported for our enterprise Pega web-based applications, ensuring user issues are resolved promptly. The analyst will collaborate across 8+ cross functional scrum teams to resolve issues affecting the user experience. This role requires a blend of technical troubleshooting, effective communication and customer service and the ability to advise continues improvements to the applications More ❯

A client of Innova Solutions is immediately hiring for a Desktop Support Analyst Position Type: Contract-Full Time Duration: 12+ Months Location: Manalapan Township, NJ 07726 (Onsite - 5 Days in a Week Onsite) As a(n) Desktop Support Analyst you will: Job Description: Deliver Tier 1 technical support to approximately 10,000 users, addressing issues … customers to ensure issues are resolved. Troubleshoot and resolve problems related to Windows 10/11 and Microsoft 365 applications, ensuring smooth operations for end users. Log and manage support tickets using a ticketing system like ManageEngine, adhering to established processes and escalation protocols. Maintain detailed documentation of support activities and processes to ensure accuracy and efficiency. Collaborate … disruptions to business operations. Participate in ongoing training and development to enhance technical expertise and service quality. Experience: Minimum of 1 year of experience in a Tier 1 technical support role. Requirements: Proficiency in troubleshooting Windows 10/11 and Microsoft 365 applications. Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent. Strong ability to resolve printer issues More ❯

Principal Support Analyst - Azure 35k to £37k UK Security Clearance Required (or eligibility) Mostly remote, with some site/head office visits We're looking for a Principal Azure Support Analyst to join Methods , a £100M+ IT Services Consultancy delivering transformation for UK public sector organisations. This is a senior technical role providing advanced troubleshooting, mentoring … and operational oversight across customer Azure environments. What you'll do: Act as a senior escalation point for complex Azure and infrastructure incidents Support design, deployment & maintenance of Azure IaaS & PaaS solutions Mentor 1st to 3rd line engineers and share technical knowledge Monitor, maintain, and optimise customer Azure environments Contribute to root cause analysis & continuous service improvements What you … bring: Strong Microsoft Azure experience (VMs, Networking, Storage, Azure AD, Backup, Site Recovery) Experience with IaC (ARM, Bicep, or Terraform), PowerShell & Azure CLI Background in MSP or enterprise IT support, comfortable with SLAs/escalations Excellent communication skills & collaborative mindset Microsoft Azure Administrator (or similar) + ITIL Foundation preferred SC Clearance (or eligibility to obtain) Why join Methods? Flexible More ❯

people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. We are recruiting for an Application Support Analyst who will be responsible for providing advanced technical support for Gray Dawes operational products. The role ensures the smooth operation of our global travel technology. This … hybrid working pattern (3 days in the office and 2 days at home) which will be available after successfully completing your probationary and training period. What You’ll Do Support the business in achieving company & departmental SLAs & KPI’s. Provide expert-level technical support to resolve complex application issues escalated from 1st and 2nd line support teams. … and report bugs, ensuring the delivery of high-quality end-product to customers. Create internal and external knowledge base articles that will be used to assist customers and other support team members. Evaluate and escalate technical or customer related issues to internal stakeholders through timely communication of system issues and faults, ensuring the business is kept well informed and More ❯

people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. We are recruiting for an Application Support Analyst who will be responsible for providing advanced technical support for Gray Dawes operational products. The role ensures the smooth operation of our global travel technology. This … hybrid working pattern (3 days in the office and 2 days at home) which will be available after successfully completing your probationary and training period. What You’ll Do Support the business in achieving company & departmental SLAs & KPI’s. Provide expert-level technical support to resolve complex application issues escalated from 1st and 2nd line support teams. … and report bugs, ensuring the delivery of high-quality end-product to customers. Create internal and external knowledge base articles that will be used to assist customers and other support team members. Evaluate and escalate technical or customer related issues to internal stakeholders through timely communication of system issues and faults, ensuring the business is kept well informed and More ❯

people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. We are recruiting for an Application Support Analyst who will be responsible for providing advanced technical support for Gray Dawes operational products. The role ensures the smooth operation of our global travel technology. This … hybrid working pattern (3 days in the office and 2 days at home) which will be available after successfully completing your probationary and training period. What You’ll Do Support the business in achieving company & departmental SLAs & KPI’s. Provide expert-level technical support to resolve complex application issues escalated from 1st and 2nd line support teams. … and report bugs, ensuring the delivery of high-quality end-product to customers. Create internal and external knowledge base articles that will be used to assist customers and other support team members. Evaluate and escalate technical or customer related issues to internal stakeholders through timely communication of system issues and faults, ensuring the business is kept well informed and More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring … achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure More ❯

Service Desk/Helpdesk Support Analyst - Global Banking Client My client, a leading global bank, is seeking a Service Desk/Helpdesk Support Analyst to join a dedicated team supporting a large and dynamic user base. This role involves providing technical assistance to over 20,000 users across 25,000+ desktops , as well as laptops, BlackBerry … Service Desk operates 24/7 , and the position includes participation in a rotational shift pattern , which regularly features late shifts. Occasional weekend coverage may also be required to support key clients and ongoing service desk initiatives. Key Responsibilities Deliver prompt and professional support via inbound calls to the Premium Client Service Centre. Resolve desktop-related issues remotely … delivery. Identify and address recurring issues by working with other teams and leveraging data from Problem Management Systems to implement long-term fixes. Skills & Experience Proven experience in desktop support, ideally within a large-scale enterprise environment. Familiarity with Active Directory and related technologies. Strong organizational skills and the ability to thrive in a fast-paced, high-pressure setting. More ❯