Entra ID Subject Matter Expert (SupportEngineer - SME Level) Location: Remote Employment Type: Full-Time Experience Level: Senior/SME (5+ Years) 18 Months contract Up to £70k + benefits 100% remote Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are looking for a SupportEngineer - Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions. What You'll Do: Act as a trusted advisor , owning and resolving complex Entra ID-related technical issues. Collaborate with engineering … knowledge-sharing, process improvement, and technical mentorship within the team. Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more. What You'll Bring: 5+ years in technical support or enterprise identity solutions roles. Deep expertise in Microsoft Entra ID (Azure AD) , Hybrid Identity , SSO , MFA , and ADFS . Strong knowledge of: Azure fundamentals, RBAC, subscriptions B2B/ More ❯
Reston, Virginia, United States Hybrid / WFH Options
Gridiron IT Solutions
Cloud SupportEngineer Location: Reston, VA Work Type: Onsite Remote Work: No Shifts Available: 8 am - 4:30 pm open 12 am - 8:30 am open The Cloud SupportEngineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues … Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud SupportEngineer will perform tasks such as: Roles and Responsibilities Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Respond to incident tickets in a … fixes and make recommendations to engineering team for system improvements for consideration in future releases Document system issues resulting in system outages and coordinate change though change management process Support collaboration across operations, development teams and external partners Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues Monitor solution performance according to client More ❯
quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Desktop SupportEngineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business … Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes that are specific to the service. Clear and concise … documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery. Ability to juggle time and resources to meet or exceed expectations Qualifications Work Experience: More than 24 months Sound knowledge More ❯
quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Desktop SupportEngineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business … Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes that are specific to the service. Clear and concise … documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery. Ability to juggle time and resources to meet or exceed expectations Qualifications Work Experience: More than 24 months Sound knowledge More ❯
week), Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … provide basic network support, including connectivity and printer setups. Assist with password resets, account unlocks, and basic Active Directory tasks, escalating complex issues to senior support members when needed. Manage IT equipment and software procurement, ensuring cost efficiency, compliance, and security; maintain inventory and manage asset lifecycles. Update documentation, create user training materials, and lead workshops to improve … IT tool proficiency, while contributing to the ongoing improvement of IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office More ❯
L1 Application SupportEngineer Application Deadline: 30 June 2025 Department: Infrastructure & Support Employment Type: Permanent - Full Time Location: Glasgow/Hybrid Reporting To: Head Of Application Support Description We're looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point of contact for our … customers, you'll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements. This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing to ongoing service improvements. You'll … excellent communication skills, experience in service desk operations, and a passion for delivering great customer service - we'd love to hear from you. Key Responsibilities Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met Carry out initial investigations and troubleshoot where possible to resolve issues Escalate incidents More ❯
excited to work with creative, passionate, energetic, friendly people - we would love to hear from you. The role and what you'll be doing: Littlefish is seeking an Onsite Engineer to join our growing Service Delivery team. Candidates must be eligible for Security Clearance and willing to undergo NPPV3 clearance. As an Onsite Engineer, your main duties will … include providing effective onsite technical support to Littlefish's customers, including troubleshooting and installing desktop/laptop/printer issues, basic network/server troubleshooting, and administration. Your knowledge of End User Compute technologies will be critical through our Device Lifecycle Management service, where you will build and deploy laptops, desktops, mobile phones, and other equipment across the customer … You will need to communicate effectively with customers and manage technical queries in line with Littlefish standards and SLAs. What we are looking for: Previous experience in an IT support role. Understanding of basic networking. IT problem-solving skills. Knowledge of IT infrastructure support across technologies such as: Desktop/laptop/printer hardware Office 365 Exchange Windows More ❯
to step up and become the trusted escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for. This isn’t just another support role. You’ll become the reliable escalation expert in a well-established, supportive, and growing MSP—solving challenging technical issues for education and small business clients. Based from modern … an environment where your technical expertise is genuinely valued and your ideas influence how things get done, you’ll feel at home from day one. As the 3rd Line SupportEngineer, you’ll become the calming voice and trusted advisor the team relies on. Your focus will be resolving challenging tickets, mentoring your colleagues—including two dedicated on … WiFi, Sophos firewalls, VPN VoIP systems and occasional hardware troubleshooting You’ll Thrive Here If: You're already established in a 3rd Line role or a confident 2nd Line engineer who's eager for the next step. You genuinely enjoy calmly resolving challenging technical issues, value being the trusted escalation point for colleagues, and appreciate a supportive team culture More ❯
IT SupportEngineer needed to join a small team at their amazing Exeter offices (onsite daily). We’re on the hunt for someone with an excellent coverage of infrastructure support, a proactive and inquisitive approach and excellent communication skills. You will be completing a good mixture of support tasks and project work that will excite … attitude, keen to work on and take ownership of projects. What you'll be doing This role will involve a good mix of 1st through to sometimes 3rd line support challenges alongside some interesting project challenges you won’t find elsewhere. You will be supporting approx. 100 users across a wide range of MS and network technologies. As part More ❯
Climate focused organisation, sustainability focus. MS365, Intune, Networking, Security. Project variety, progressive tech, career development. IT SupportEngineer needed to join a small team at their amazing Exeter offices (onsite daily). Were on the hunt for someone with an excellent coverage of infrastructure support, a proactive and inquisitive approach and excellent communication skills. You will be … completing a good mixture of support tasks and project work that will excite and challenge you within a small but supportive and learning-driven team. What skills you'll be needing Microsoft 365 including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management). Understanding of Networking, DNS, DHCP, VPNs, Switches and firewalls. Experience implementing and maintaining security … attitude, keen to work on and take ownership of projects. What you'll be doing This role will involve a good mix of 1st through to sometimes 3rd line support challenges alongside some interesting project challenges you wont find elsewhere. You will be supporting approx. 100 users across a wide range of MS and network technologies. As part of More ❯
Climate focussed organisation, sustainability focus. MS365, Intune, Networking, Security. Project variety, progressive tech, career development. IT SupportEngineer needed to join a small team at their amazing Exeter offices (onsite daily). Were on the hunt for someone with an excellent coverage of infrastructure support, a proactive and inquisitive approach and excellent communication skills. You will be … completing a good mixture of support tasks and project work that will excite and challenge you within a small but supportive and learning-driven team. What skills you'll be needing Microsoft 365 including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management). Understanding of Networking, DNS, DHCP, VPNs, Switches and firewalls. Experience implementing and maintaining security … attitude, keen to work on and take ownership of projects. What you'll be doing This role will involve a good mix of 1st through to sometimes 3rd line support challenges alongside some interesting project challenges you wont find elsewhere. You will be supporting approx. 100 users across a wide range of MS and network technologies. As part of More ❯
Derby, England, United Kingdom Hybrid / WFH Options
Jacobs
also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. About the Opportunity Amentum is currently seeking an Apps Support/DevOps Platform Engineer as part of a team that delivers the infrastructure for critical applications and development tools running within a secure environment. We are looking for … platform engineers to work with the support teams and developers to support our customer. The Apps Support/DevOps Platform Engineer will focus on administrating, maintaining the infrastructure that is used to deliver the services. Key Responsibilities: Build and maintain virtualization infrastructure to support the applications running in the client environment Management of the Azure … execute deployment of the container upgrades to pre-production and production environments Create/maintain documentation of the infrastructure and configuration (architecture diagrams, procedures) Provide first and second-line support for the platforms used to host software applications. Troubleshoot and resolve infrastructure, application & performance issues reported by users. Escalate complex issues to third-line support or development teams. More ❯
Join Our Team! We're looking for a Desktop SupportEngineer to join our friendly Yeovil-based IT team and play a key role in keeping Old Mill running smoothly. If you enjoy problem-solving, delivering great customer service, and helping people make the most of their tech, this could be the perfect fit. This is a fully … office-based role, so you'll be right at the heart of the action, working closely with colleagues across the business to resolve technical issues, manage hardware, and support our Microsoft 365 environment. You'll also contribute to projects, improve processes and help shape how we use technology to collaborate, communicate and grow. What You'll Do: As a … key part of our friendly Yeovil-based IT team, you'll be the first point of contact for internal colleagues needing technical support, helping to resolve issues efficiently and professionally. You'll provide day-to-day support for desktops, laptops, mobile devices and a range of specialist financial applications, keeping our people connected and our systems running smoothly. More ❯
London, England, United Kingdom Hybrid / WFH Options
Independent Office for Police Conduct (IOPC)
As an ICT SupportEngineer, you will be welcomed into a dynamic and inclusive DDaT team responsible for providing support to the IOPC supporting prevailing BAU & project rollout work. In addition, you will support the administration of various processes including starters, movers & leavers, ICT service requests, IMACS, information asset management, document libraries, ICT system access control … digital media management, incident reporting and day to day support of tickets coming into the ICT Support Centre. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC ICT SupportEngineer, allowing … the police complaints system in England and Wales. This role will need to work closely with internal stakeholders, including but not limited to HR, FM and Finance and Investigation Support Units, all of whom are also involved in key processes. This role will require travel to the designated office (Canary Wharf & Croydon) and other offices based on hybrid working More ❯
London, England, United Kingdom Hybrid / WFH Options
Razorblue Group
Join to apply for the 2nd Line Remote SupportEngineer role at Razorblue Group Join to apply for the 2nd Line Remote SupportEngineer role at Razorblue Group Get AI-powered advice on this job and more exclusive features. We are looking for a 2nd Line Remote SupportEngineer to join our growing team … of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client sites as needed to address complex requests. Representing … Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding More ❯
Site SupportEngineer - London Site SupportEngineer - London Apply locations GBR - ENG - LONDON time type Full time posted on Posted 2 Days Ago job requisition id 51543859 Job Description: Location: London Stirling Square Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain UK … Security Clearance Check Main responsibilities: IT Support for VIP’s based in the UK and Overseas, both in person and through remote support (E-mail and Telephony support) Daily checks and testing on Telepresence, HDVC, Wifi and Skype. Attending Client’s high-level off-site meetings and events. Supporting mobile devices, IOS and Android. Supporting mobile platforms … Mobile Iron, Blackberry UEM Client. Use of support tools, ARS, Bitlocker Recovery, Bomgar, AD, etc. Receiving Goods, maintaining asset management, device builds, deployment and training. Incidents to be maintained and updated within Client SLA’s. Offer additional support to other resolver groups to assist with local site IT issues eg, networks, servers, and other third-party providers. Managing More ❯
embrace a culture of inclusion, where every team member is valued, respected, and empowered to contribute their unique skills and talents. The Impact You'll Make As our Technology SupportEngineer, you'll be at the front line of delivering reliable, friendly, and effective IT support that helps colleagues across our group work seamlessly. You'll help … resolve a wide range of technical issues, enhance service delivery in partnership with our outsourced helpdesk, and play an active role in improving systems and support processes. Your work will make a real difference to the people who support our mission of transforming lives through education. Why Join Us? Support Where It Counts: Provide 1st and 2nd … line IT support for hardware, software, applications, and systems across all SEG teams. Own Local IT Delivery: Act as the internal go-to for escalations, device builds, onboarding/offboarding, and hands-on support. Collaborate with Confidence: Liaise with our outsourced IT partner to monitor, triage, and escalate issues for swift resolution. Get Involved in Projects: Contribute to IT More ❯
London, England, United Kingdom Hybrid / WFH Options
DataDirect Networks, Inc
this an exciting and rewarding role for a driven professional eager to make a lasting impact in AI and data storage. Job Description We are currently seeking a Technical SupportEngineer - Level 2 . Job Summary: The Advanced Technical Support Team seeks an experienced supportengineer with extensive experience in Linux, networking, and parallel filesystem … products, ideally Lustre. The supportengineer should be passionate about problem-solving, possess excellent analytical and debugging skills, and have seasoned experience working directly with customers. Your role will involve handling incoming requests from strategic DDN EXAscaler customers, analyzing, troubleshooting, diagnosing systems, and implementing repairs to restore normal operation. You will also serve as a focal point and … in a weekly on-call rotation approximately every 20 weeks. Work flexible weekly shifts, including weekends. Qualifications: Minimum 5+ years of experience supporting Linux-based filesystems in production systems. Support, development, and/or testing experience with RAID storage systems. BSc in Electrical Engineering, Computer Science, Mathematics, or related field; or equivalent industry experience. Preferred technical skills include Linux More ❯
Social network you want to login/join with: This is an opportunity to join a well-established IT Support Company, based in Worthing, West Sussex providing support to a variety of customers across the South East. They are looking for an enthusiastic person to join the busy IT team in their rapidly expanding company. Working from their … office in Worthing you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will also be expected to do some server monitoring, checking daily log files, backup logs and monitoring alerts. You will get the chance to be hands on with all server and desktop products, as … configure servers and deploy to client sites, as well as other migration and project work. Essential skills: Good knowledge of desktop technologies for Windows 7 through to Windows 10 support 1st and 2nd Line Microsoft Office 2010/2013/2016/Office365 Maintenance and troubleshooting of printers Good communication skills – written and verbal Ability to work as part More ❯
data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical SupportEngineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison … for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Lynxight
data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical SupportEngineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the … the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase Act as the primary technical in-person liaison … for UK-based clients and partners Develop the technical skills required to deputise for the implementation engineers as required Support customers through system setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ More ❯
We currently have an exciting opportunity for a Technical SupportEngineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products, services and platforms to … interest in automation and a desire to better the way we work. In addition, you will provide oversight, direction, and will act as an escalation point for the Technical Support Team, enabling, instigating and facilitating continual improvement initiatives. You’ll also be assisting with the implementation of new technology and proactively improving existing products to ensure the use of … latest features and most efficient ways of working and helping to support up-skilling and development of the first and second line support teams, you will also contribute to technology projects and initiatives. Core skills you’ll need to succeed in the role: You have strong experience in providing technical support for Azure and Automation technologies. Possess More ❯
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Dexian Europe
We seek a Technical SupportEngineer - UX colleague to join our world-class client, one of the leading and most advanced Software Development companies. Hybrid Work: 2-3 days/week onsite in Staines. Employment Type: Temporary Placement (via us - Dexian) - Temporary Agency Worker Employment Contract. Duration: 12 months (with high potential to be extended further or converted … to permanent). Hours per Week: 40 (Full-time). Responsibilities: Customer Advocate providing support to users/administrators of the platform. Contributing to the growth of best practices for the delivery of support services. Understand the platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing … case hygiene and customer-related files and records. Required Skills and Qualifications: Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment. UI development or support experience. Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development. Reading and debugging More ❯
based in Maldon, Essex. Were looking for a motivated and versatile individual to join our friendly, collaborative team. This is a varied and hands-on role that combines IT support, installation, and administration ideal for someone who thrives in a fast-paced, client-focused environment. About the Role: Youll be providing technical support to our growing business client … London) access to personal transport is a big plus Working collaboratively as part of a close-knit team What Were Looking For: Previous experience in IT helpdesk or technical support Strong communication skills clear, friendly and professional A practical, proactive attitude, with a genuine interest in IT and problem-solving Someone keen to expand their technical knowledge and grow … within the IT support sector Relevant qualifications and/or demonstrable hands-on experience This is an ideal opportunity for someone who wants to play a key role in a professional, high-quality service environment while continuing to develop their technical skill set. More ❯
in Maldon, Essex. We’re looking for a motivated and versatile individual to join our friendly, collaborative team. This is a varied and hands-on role that combines IT support, installation, and administration — ideal for someone who thrives in a fast-paced, client-focused environment. About the Role: You’ll be providing technical support to our growing business … access to personal transport is a big plus • Working collaboratively as part of a close-knit team What We’re Looking For: • Previous experience in IT helpdesk or technical support • Strong communication skills — clear, friendly and professional • A practical, proactive attitude, with a genuine interest in IT and problem-solving • Someone keen to expand their technical knowledge and grow … within the IT support sector • Relevant qualifications and/or demonstrable hands-on experience This is an ideal opportunity for someone who wants to play a key role in a professional, high-quality service environment while continuing to develop their technical skill set. More ❯