The table below looks at the statistics for the Service Manager role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Services Manager
Rank 46 51 52
Rank change year-on-year
+5 +1
Contract jobs requiring a Service Manager 13 4 2
As % of all contract IT jobs located in Birmingham 1.79% 0.63% 0.32%
As % of the Job Titles category 1.93% 0.67% 0.35%
Number of daily rates quoted 9 2 2
Average daily rate
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£350 £513 £338
Average daily rate % change year-on-year
-31.70% +51.85%
UK excluding London average daily rate £400 £375 £364
% change year-on-year
+6.66% +3.09%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £24.37 £24.45 £26.50
% change year-on-year
-0.32% -7.73%
Service Manager
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
673 593 579
As % of all contract IT jobs located in Birmingham 92.57% 92.95% 93.99%
Number of daily rates quoted 398 368 293
Average daily rate £350 £345 £350
Average daily rate % change year-on-year
+1.44% -1.42%
90% offered a daily rate of more than £160 £210 £225
10% offered a daily rate of more than £475 £480 £463
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 37 32 28
Average hourly rate £20.00 £13.87 £17.50
Average hourly rate % change year-on-year
+44.19% -20.74%
90% offered a hourly rate of more than £12.00 £9.00 £12.32
10% offered a hourly rate of more than £27.50 £34.00 £34.60
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

Service Manager
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in Birmingham

Service Manager
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the Birmingham region.

Service Manager Daily Rate Trend in Birmingham

Service Manager
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the Birmingham region.

Service Manager Hourly Rate Trend in Birmingham

Service Manager
Top 30 Related IT Skills in Birmingham

For the 6 months to 31 October 2014, IT contractor jobs across the Birmingham region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 10 (40.00%) ITIL
2 7 (28.00%) WAN
2 7 (28.00%) Cisco
2 7 (28.00%) Service Delivery
3 6 (24.00%) SLA
4 5 (20.00%) Business Continuity
4 5 (20.00%) Avaya
5 4 (16.00%) Business Continuity Planning
5 4 (16.00%) Mentoring
5 4 (16.00%) Coaching
6 3 (12.00%) Change Control
6 3 (12.00%) Incident Management
6 3 (12.00%) Degree
6 3 (12.00%) CMDB
6 3 (12.00%) 3G
6 3 (12.00%) Configuration Management
6 3 (12.00%) Windows
6 3 (12.00%) Change Management
7 2 (8.00%) Radware
7 2 (8.00%) Firewall
7 2 (8.00%) LAN
7 2 (8.00%) WLAN
7 2 (8.00%) Ethernet
7 2 (8.00%) TCP/IP
7 2 (8.00%) VPN
7 2 (8.00%) DNS
7 2 (8.00%) Juniper
7 2 (8.00%) SAN
7 2 (8.00%) Blue Coat
7 2 (8.00%) Mitel

Service Manager
Top Related IT Skills in Birmingham by Category

For the 6 months to 31 October 2014, IT contractor jobs across the Birmingham region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Applications
1 1 (4.00%) MS PowerPoint
Cloud Services
1 1 (4.00%) Cloud Computing
Communications & Networking
1 7 (28.00%) WAN
2 3 (12.00%) 3G
3 2 (8.00%) Firewall
3 2 (8.00%) Ethernet
3 2 (8.00%) TCP/IP
3 2 (8.00%) VPN
3 2 (8.00%) DNS
3 2 (8.00%) SAN
3 2 (8.00%) LAN
3 2 (8.00%) WLAN
4 1 (4.00%) 2G
4 1 (4.00%) LTE
4 1 (4.00%) 4G
4 1 (4.00%) Radio Access Network
General
1 1 (4.00%) Telecoms
1 1 (4.00%) Finance
1 1 (4.00%) Billing
Miscellaneous
1 3 (12.00%) CMDB
2 1 (4.00%) Analytical Skills
Operating Systems
1 3 (12.00%) Windows
Processes & Methodologies
1 10 (40.00%) ITIL
2 7 (28.00%) Service Delivery
3 5 (20.00%) Business Continuity
4 4 (16.00%) Business Continuity Planning
4 4 (16.00%) Mentoring
4 4 (16.00%) Coaching
5 3 (12.00%) Change Control
5 3 (12.00%) Incident Management
5 3 (12.00%) Change Management
5 3 (12.00%) Configuration Management
6 2 (8.00%) Continuous Improvement
6 2 (8.00%) WAN Optimisation
7 1 (4.00%) Software Asset Management
7 1 (4.00%) Software Licensing
7 1 (4.00%) Project Governance
7 1 (4.00%) Performance Management
7 1 (4.00%) Asset Management
7 1 (4.00%) Business Analysis
7 1 (4.00%) Supplier Management
7 1 (4.00%) Knowledge Management
Qualifications
1 3 (12.00%) Degree
Quality Assurance & Compliance
1 6 (24.00%) SLA
Systems Management
1 2 (8.00%) FortiGate
Vendors
1 7 (28.00%) Cisco
2 5 (20.00%) Avaya
3 2 (8.00%) Juniper
3 2 (8.00%) Radware
3 2 (8.00%) Mitel
3 2 (8.00%) Blue Coat
3 2 (8.00%) SonicWALL
4 1 (4.00%) Intel