The table below looks at the statistics for the Service Manager role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Services Manager
Rank 90 88 62
Rank change year-on-year
-2 -26
Contract jobs requiring a Service Manager 26 24 38
As % of all contract IT jobs located in the West Midlands 1.13% 1.10% 2.14%
As % of the Job Titles category 1.24% 1.20% 2.30%
Number of daily rates quoted 20 8 16
Average daily rate
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£325 £358 £375
Average daily rate % change year-on-year
-9.09% -4.66%
90% offered a daily rate of more than £250 £314 £311
10% offered a daily rate of more than £471 £428 £455
UK excluding London average daily rate £380 £390 £400
% change year-on-year
-2.56% -2.50%
Number of hourly rates quoted 1 0 5
Average hourly rate £23.00 - £20.00
UK excluding London average hourly rate £23.00 £30.29 £19.39
% change year-on-year
-24.05% +56.18%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2092 1994 1654
As % of all contract IT jobs located in the West Midlands 91.27% 91.34% 93.24%
Number of daily rates quoted 1156 1026 791
Average daily rate £350 £350 £330
Average daily rate % change year-on-year
- +6.06%
90% offered a daily rate of more than £200 £225 £220
10% offered a daily rate of more than £500 £480 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 165 128 177
Average hourly rate £16.06 £15.55 £18.00
Average hourly rate % change year-on-year
+3.24% -13.61%
90% offered a hourly rate of more than £11.00 £10.00 £10.50
10% offered a hourly rate of more than £31.50 £37.80 £37.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Service Manager
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the West Midlands

Service Manager
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the West Midlands region.

Service Manager Daily Rate Trend in the West Midlands

Service Manager
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the West Midlands region over the 3 months to 5 March 2015.

Service Manager Daily Rate Histogram in the West Midlands

Service Manager
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the West Midlands region.

Service Manager Hourly Rate Trend in the West Midlands

Service Manager
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the West Midlands region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 17 £325 -7.14% 2
Coventry +2 3 £325 - 3
Warwickshire -10 2 £314 -25.29% 3
Staffordshire -4 1 £275 -
Shropshire -11 1 - -
Solihull - - - -
Worcestershire - - - -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 March 2015, IT contractor jobs across the West Midlands region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 39 (51.32%) ITIL
2 29 (38.16%) Service Delivery
3 15 (19.74%) Service Management
4 14 (18.42%) Project Management
5 11 (14.47%) SC Cleared
5 11 (14.47%) Security Cleared
6 8 (10.53%) SLA
6 8 (10.53%) MS Office
6 8 (10.53%) Microsoft
7 7 (9.21%) Cisco
7 7 (9.21%) ITIL Certification
8 5 (6.58%) Finance
8 5 (6.58%) Avaya
8 5 (6.58%) PRINCE2
8 5 (6.58%) Change Control
8 5 (6.58%) Incident Management
9 4 (5.26%) Problem Management
9 4 (5.26%) Mentoring
9 4 (5.26%) SAP
9 4 (5.26%) LAN
9 4 (5.26%) WAN
9 4 (5.26%) Juniper
9 4 (5.26%) Configuration Management
9 4 (5.26%) Business Continuity
9 4 (5.26%) Stakeholder Management
10 3 (3.95%) Change Management
10 3 (3.95%) Windows
10 3 (3.95%) Coaching
10 3 (3.95%) Analytical Skills
10 3 (3.95%) Business Continuity Planning

Service Manager
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 March 2015, IT contractor jobs across the West Midlands region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.32%) SharePoint
Applications
1 8 (10.53%) MS Office
2 1 (1.32%) MS Visio
2 1 (1.32%) MS Project
Cloud Services
1 1 (1.32%) Cloud Computing
Communications & Networking
1 4 (5.26%) LAN
1 4 (5.26%) WAN
2 2 (2.63%) Radio Access Network
2 2 (2.63%) LTE
2 2 (2.63%) VoIP
2 2 (2.63%) 3G
2 2 (2.63%) 2G
3 1 (1.32%) Firewall
3 1 (1.32%) Internet
3 1 (1.32%) 4G
General
1 5 (6.58%) Finance
2 2 (2.63%) Local Government
2 2 (2.63%) Banking
2 2 (2.63%) Telecoms
2 2 (2.63%) Automotive
2 2 (2.63%) Manufacturing
3 1 (1.32%) Front Office
3 1 (1.32%) Back Office
3 1 (1.32%) Billing
Miscellaneous
1 3 (3.95%) Analytical Skills
1 3 (3.95%) CMDB
2 2 (2.63%) Video Conferencing
2 2 (2.63%) NHS
3 1 (1.32%) Management Information System
3 1 (1.32%) Blackberry
3 1 (1.32%) User Experience
Operating Systems
1 3 (3.95%) Windows
2 1 (1.32%) Windows XP
2 1 (1.32%) Windows 7
Processes & Methodologies
1 39 (51.32%) ITIL
2 29 (38.16%) Service Delivery
3 15 (19.74%) Service Management
4 14 (18.42%) Project Management
5 5 (6.58%) PRINCE2
5 5 (6.58%) Change Control
5 5 (6.58%) Incident Management
6 4 (5.26%) Problem Management
6 4 (5.26%) Mentoring
6 4 (5.26%) Configuration Management
6 4 (5.26%) Business Continuity
6 4 (5.26%) Stakeholder Management
7 3 (3.95%) Change Management
7 3 (3.95%) Coaching
7 3 (3.95%) Business Continuity Planning
7 3 (3.95%) ITIL V3
8 2 (2.63%) Release Management
8 2 (2.63%) Supplier Management
8 2 (2.63%) Stakeholder Engagement
8 2 (2.63%) Infrastructure Management
Programming Languages
1 1 (1.32%) SQL
Qualifications
1 11 (14.47%) SC Cleared
1 11 (14.47%) Security Cleared
2 7 (9.21%) ITIL Certification
3 2 (2.63%) Degree
3 2 (2.63%) DV Cleared
4 1 (1.32%) CISM
4 1 (1.32%) PMP
4 1 (1.32%) PMI Certification
4 1 (1.32%) PRINCE2 Certification
4 1 (1.32%) VCP4
4 1 (1.32%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (10.53%) SLA
2 1 (1.32%) ISO 9001
Systems Management
1 2 (2.63%) OpenView
Vendors
1 8 (10.53%) Microsoft
2 7 (9.21%) Cisco
3 5 (6.58%) Avaya
4 4 (5.26%) SAP
4 4 (5.26%) Juniper
5 2 (2.63%) Riverbed
5 2 (2.63%) HP
6 1 (1.32%) Ericsson
6 1 (1.32%) IBM
6 1 (1.32%) Intel
6 1 (1.32%) Citrix
6 1 (1.32%) Nokia Solutions and Networks
6 1 (1.32%) Peoplefluent
6 1 (1.32%) Huawei