The table below looks at the prevalence of the term IVR in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Interactive Voice Response (IVR)
Rank 514 492 501
Rank change year-on-year
-22 +9
Contract jobs citing IVR 69 65 74
As % of all contract IT jobs located in England 0.14% 0.13% 0.14%
As % of the Miscellaneous category 0.52% 0.50% 0.54%
Number of daily rates quoted 37 39 35
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£381 £375 £380
Average daily rate % change year-on-year
+1.66% -1.31%
90% offered a daily rate of more than £230 £300 £235
10% offered a daily rate of more than £488 £550 £438
UK excluding London average daily rate £375 £365 £380
% change year-on-year
+2.73% -3.94%
Number of hourly rates quoted 1 0 0
Average hourly rate £30.00 - -
UK excluding London average hourly rate £33.50 - -
IVR
UK

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised in the England region.

Miscellaneous Category
England
Contract IT job ads with a match in the
Miscellaneous category
13318 13007 13591
As % of all contract IT jobs located in England 26.13% 26.73% 25.59%
Number of daily rates quoted 8065 8115 8051
Average daily rate £425 £425 £425
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £600 £600 £601
UK excluding London average daily rate £350 £350 £338
% change year-on-year
- +3.70%
Number of hourly rates quoted 577 564 721
Average hourly rate £18.00 £19.50 £25.73
Average hourly rate % change year-on-year
-7.69% -24.21%
90% offered a hourly rate of more than £12.44 £12.34 £12.00
10% offered a hourly rate of more than £40.00 £42.50 £45.00
UK excluding London average hourly rate £19.00 £17.50 £29.00
% change year-on-year
+8.57% -39.65%

IVR
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IVR across the England region as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend in England

IVR
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR across the England region.

IVR Daily Rate Trend in England

IVR
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR across the England region over the 3 months to 22 August 2014.

IVR Daily Rate Histogram in England

IVR
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR across the England region.

IVR Hourly Rate Trend in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IVR within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East 0 16 £265 -27.39% 4
London +11 13 £408 -14.21% 3
North West -8 11 £260 -30.66%
Yorkshire +8 5 £313 +4.16% 2
East of England -26 5 £344 - 1
South West -35 4 £470 +27.02% 1
West Midlands -21 2 £395 -36.80% 1
IVR
UK

IVR
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 26 (24.07%) Genesys
2 21 (19.44%) Finance
3 19 (17.59%) WFM
3 19 (17.59%) User Acceptance Testing
3 19 (17.59%) HP Quality Center
4 17 (15.74%) CRM
5 15 (13.89%) Business Intelligence
5 15 (13.89%) Telecoms
5 15 (13.89%) Avaya
6 14 (12.96%) Stakeholder Management
6 14 (12.96%) SAP
7 13 (12.04%) SQL
7 13 (12.04%) Cisco
7 13 (12.04%) Microsoft
7 13 (12.04%) Relational Database
8 12 (11.11%) Analytics
8 12 (11.11%) Banking
9 11 (10.19%) IP Telephony
9 11 (10.19%) MS Visio
9 11 (10.19%) Project Management
10 10 (9.26%) HP
10 10 (9.26%) SQL Server
10 10 (9.26%) Windows
10 10 (9.26%) Verint
10 10 (9.26%) Test Automation
10 10 (9.26%) Performance Testing
11 9 (8.33%) Lync
11 9 (8.33%) MS Excel
11 9 (8.33%) .NET
11 9 (8.33%) Data Warehouse

IVR
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Platforms
1 9 (8.33%) Lync
2 5 (4.63%) SAS
3 3 (2.78%) BizTalk Server
4 1 (0.93%) CMS
Applications
1 11 (10.19%) MS Visio
2 9 (8.33%) MS Excel
3 2 (1.85%) MS Project
3 2 (1.85%) MS Office
Business Applications
1 3 (2.78%) Dynamics CRM
2 1 (0.93%) Oracle EBS
Cloud Services
1 1 (0.93%) Office 365
Communications & Networking
1 11 (10.19%) IP Telephony
2 8 (7.41%) VoIP
2 8 (7.41%) Cisco ICM
3 7 (6.48%) TCP/IP
3 7 (6.48%) PBX
4 6 (5.56%) Unified Communications
5 5 (4.63%) CTI
5 5 (4.63%) SMS
5 5 (4.63%) WAN
5 5 (4.63%) LAN
6 4 (3.70%) HTTP
7 3 (2.78%) Internet
7 3 (2.78%) FTP
8 2 (1.85%) ATM
8 2 (1.85%) GSM
8 2 (1.85%) Intranet
8 2 (1.85%) MPLS
8 2 (1.85%) H.323
8 2 (1.85%) PABX
8 2 (1.85%) Softphone
Database & Business Intelligence
1 13 (12.04%) Relational Database
2 10 (9.26%) SQL Server
3 9 (8.33%) Data Warehouse
4 8 (7.41%) SAP BI
5 3 (2.78%) SQL Server Reporting Services
6 1 (0.93%) Oracle Database
6 1 (0.93%) Data Mart
6 1 (0.93%) Oracle Exadata
6 1 (0.93%) Oracle Reports
Development Applications
1 5 (4.63%) Team Foundation Server
2 3 (2.78%) Cucumber
3 2 (1.85%) JIRA
General
1 21 (19.44%) Finance
2 15 (13.89%) Telecoms
3 12 (11.11%) Banking
4 7 (6.48%) Billing
5 6 (5.56%) Retail
6 5 (4.63%) Back Office
7 3 (2.78%) Retail Banking
7 3 (2.78%) Marketing
8 2 (1.85%) Front Office
8 2 (1.85%) Publishing
9 1 (0.93%) Legal
Job Titles
1 24 (22.22%) Analyst
2 14 (12.96%) Project Manager
2 14 (12.96%) Test Analyst
3 11 (10.19%) Test Manager
4 10 (9.26%) Business Analyst
4 10 (9.26%) Architect
5 8 (7.41%) Voice Engineer
5 8 (7.41%) Cisco Engineer
6 7 (6.48%) Business Intelligence Manager
6 7 (6.48%) Solutions Architect
7 6 (5.56%) Support Engineer
7 6 (5.56%) Designer
8 5 (4.63%) Business Intelligence Developer
8 5 (4.63%) Business Test Analyst
8 5 (4.63%) Business Manager
8 5 (4.63%) Solutions Designer
8 5 (4.63%) Business Developer
8 5 (4.63%) Developer
9 4 (3.70%) Consultant
10 3 (2.78%) Senior Support Engineer
Libraries, Frameworks & Software Standards
1 9 (8.33%) .NET
2 8 (7.41%) Web Services
3 5 (4.63%) XML
4 4 (3.70%) VXML
5 3 (2.78%) WCF
5 3 (2.78%) Gherkin
6 2 (1.85%) HTML
6 2 (1.85%) ASP.NET
6 2 (1.85%) Middleware
7 1 (0.93%) JNDI
7 1 (0.93%) Oracle Fusion
7 1 (0.93%) WebCenter
7 1 (0.93%) Rendezvous
7 1 (0.93%) JMS
7 1 (0.93%) CSS
7 1 (0.93%) JDBC
7 1 (0.93%) JSP
7 1 (0.93%) SOAP
7 1 (0.93%) J2EE
Miscellaneous
1 8 (7.41%) Management Information System
2 4 (3.70%) Handset
3 3 (2.78%) Video Conferencing
3 3 (2.78%) Social Media
3 3 (2.78%) Smartcard
4 2 (1.85%) Data Integration
4 2 (1.85%) Mobile Banking
5 1 (0.93%) e-Health
5 1 (0.93%) CLARiiON
5 1 (0.93%) Clustering
5 1 (0.93%) Smart Meter
5 1 (0.93%) Data Extraction
5 1 (0.93%) Hedge funds
5 1 (0.93%) Mobile App
5 1 (0.93%) Enterprise Software
Operating Systems
1 10 (9.26%) Windows
2 7 (6.48%) Windows 7
3 4 (3.70%) Linux
4 2 (1.85%) UNIX
5 1 (0.93%) Red Hat Enterprise Linux
5 1 (0.93%) Windows 2000
5 1 (0.93%) Solaris
5 1 (0.93%) Windows NT
Processes & Methodologies
1 19 (17.59%) WFM
1 19 (17.59%) User Acceptance Testing
2 17 (15.74%) CRM
3 15 (13.89%) Business Intelligence
4 14 (12.96%) Stakeholder Management
5 12 (11.11%) Analytics
6 11 (10.19%) Project Management
7 10 (9.26%) Test Automation
7 10 (9.26%) Performance Testing
8 8 (7.41%) Waterfall
8 8 (7.41%) Test Scripting
9 7 (6.48%) Software Testing
9 7 (6.48%) Penetration Testing
9 7 (6.48%) System Testing
9 7 (6.48%) Matrix Management
9 7 (6.48%) Disaster Recovery
10 6 (5.56%) Data Modelling
10 6 (5.56%) Service Delivery
10 6 (5.56%) Change Management
10 6 (5.56%) Business Analysis
Programming Languages
1 13 (12.04%) SQL
2 5 (4.63%) VBA
2 5 (4.63%) C#
3 4 (3.70%) Java
4 2 (1.85%) Python
4 2 (1.85%) Ruby
5 1 (0.93%) Erlang
5 1 (0.93%) Perl
Qualifications
1 5 (4.63%) ISEB
2 4 (3.70%) ISTQB Foundation Certification
3 2 (1.85%) Degree
4 1 (0.93%) PCI QSA
4 1 (0.93%) CISM
4 1 (0.93%) CISSP
4 1 (0.93%) Cisco Certification
4 1 (0.93%) CCNA
Quality Assurance & Compliance
1 5 (4.63%) QA
2 1 (0.93%) PCI DSS
2 1 (0.93%) SLA
System Software
1 2 (1.85%) Active Directory
2 1 (0.93%) NFS
Systems Management
1 19 (17.59%) HP Quality Center
2 7 (6.48%) Cisco IPCC
3 4 (3.70%) Cisco UCCE
4 3 (2.78%) Cisco CUCM
5 1 (0.93%) CA Spectrum
Vendors
1 26 (24.07%) Genesys
2 15 (13.89%) Avaya
3 14 (12.96%) SAP
4 13 (12.04%) Cisco
4 13 (12.04%) Microsoft
5 10 (9.26%) HP
5 10 (9.26%) Verint
6 8 (7.41%) Siemens
7 7 (6.48%) Empirix
8 5 (4.63%) Mitel
9 4 (3.70%) Nortel
10 3 (2.78%) Siebel
10 3 (2.78%) Oracle
11 2 (1.85%) Business Objects
11 2 (1.85%) Salesforce.com
11 2 (1.85%) Citrix
12 1 (0.93%) NetQoS
12 1 (0.93%) Redknee
12 1 (0.93%) F5
12 1 (0.93%) Convergys
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