The table below looks at the prevalence of the term IVR in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Interactive Voice Response (IVR)
Rank 525 512 488
Rank change year-on-year
-13 -24
Contract jobs citing IVR 70 58 68
As % of all contract IT jobs located in England 0.14% 0.12% 0.15%
As % of the Miscellaneous category 0.42% 0.36% 0.44%
Number of daily rates quoted 38 32 37
Average daily rate
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£450 £360 £365
Average daily rate % change year-on-year
+25.00% -1.36%
90% offered a daily rate of more than £272 £221 £285
10% offered a daily rate of more than £525 £490 £550
UK excluding London average daily rate £425 £355 £365
% change year-on-year
+19.71% -2.73%
Number of hourly rates quoted 1 1 1
Average hourly rate £22.22 £30.00 £14.96
Average hourly rate % change year-on-year
-25.93% +100.53%
UK excluding London average hourly rate £22.22 £33.50 £14.96
% change year-on-year
-33.67% +123.93%
IVR
UK

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised in the England region.

Miscellaneous Category
England
Contract IT job ads with a match in the
Miscellaneous category
16511 16046 15561
As % of all contract IT jobs located in England 32.05% 32.51% 33.42%
Number of daily rates quoted 10581 9839 9417
Average daily rate £423 £413 £425
Average daily rate % change year-on-year
+2.54% -2.94%
90% offered a daily rate of more than £250 £240 £240
10% offered a daily rate of more than £620 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 634 624 668
Average hourly rate £19.72 £20.00 £22.00
Average hourly rate % change year-on-year
-1.42% -9.09%
90% offered a hourly rate of more than £12.15 £12.50 £12.50
10% offered a hourly rate of more than £46.50 £42.50 £42.50
UK excluding London average hourly rate £19.08 £21.00 £20.00
% change year-on-year
-9.14% +5.00%

IVR
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IVR across the England region as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend in England

IVR
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR across the England region.

IVR Daily Rate Trend in England

IVR
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR across the England region over the 3 months to 31 July 2015.

IVR Daily Rate Histogram in England

IVR
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR across the England region.

IVR Hourly Rate Trend in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IVR within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 28 £450 +41.17% 3
South East -11 14 £455 +27.27% 2
Yorkshire -18 12 £280 -10.40%
South West -1 11 £525 +11.70% 1
East of England +2 4 £425 +44.06%
East Midlands +1 2 £350 -26.31%
West Midlands +3 1 £475 -3.06% 1
North East -30 1 £525 +44.82%
North West -35 1 £500 +92.30% 4
IVR
UK

IVR
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT contractor jobs across the England region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 44 (38.60%) Telecoms
2 38 (33.33%) VoIP
3 37 (32.46%) Cisco
4 25 (21.93%) Avaya
5 24 (21.05%) PBX
6 22 (19.30%) Finance
6 22 (19.30%) IP Telephony
7 21 (18.42%) LAN
8 20 (17.54%) WAN
9 18 (15.79%) VLAN
10 17 (14.91%) Stakeholder Management
10 17 (14.91%) EIGRP
10 17 (14.91%) Cisco CUCM
11 16 (14.04%) Firewall
12 15 (13.16%) OSPF
13 14 (12.28%) Cisco ICM
13 14 (12.28%) Cisco UCCE
14 13 (11.40%) Agile Software Development
14 13 (11.40%) Cisco Certification
14 13 (11.40%) CRM
15 12 (10.53%) TCP/IP
15 12 (10.53%) Windows
15 12 (10.53%) Security Cleared
15 12 (10.53%) Cisco UCCX
16 11 (9.65%) Network Security
16 11 (9.65%) Cisco IPCC
16 11 (9.65%) Project Management
17 10 (8.77%) QSIG
17 10 (8.77%) CTI
17 10 (8.77%) DNS

IVR
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the England region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Platforms
1 6 (5.26%) CMS
1 6 (5.26%) Adobe Experience Manager
2 5 (4.39%) MS Exchange
2 5 (4.39%) Lync
2 5 (4.39%) WebSphere
3 3 (2.63%) Confluence
3 3 (2.63%) Exchange Server 2013
4 1 (0.88%) WebSphere Application Server
4 1 (0.88%) WebLogic
4 1 (0.88%) JBoss
Applications
1 10 (8.77%) MS PowerPoint
2 9 (7.89%) MS Excel
3 4 (3.51%) MS Project
4 2 (1.75%) MS Office
4 2 (1.75%) MS Visio
Business Applications
1 2 (1.75%) Radian6
Cloud Services
1 3 (2.63%) Office 365
2 1 (0.88%) Force.com
2 1 (0.88%) Heroku
Communications & Networking
1 38 (33.33%) VoIP
2 24 (21.05%) PBX
3 22 (19.30%) IP Telephony
4 21 (18.42%) LAN
5 20 (17.54%) WAN
6 18 (15.79%) VLAN
7 17 (14.91%) EIGRP
8 16 (14.04%) Firewall
9 15 (13.16%) OSPF
10 14 (12.28%) Cisco ICM
11 12 (10.53%) TCP/IP
12 11 (9.65%) Network Security
13 10 (8.77%) DNS
13 10 (8.77%) CTI
13 10 (8.77%) QSIG
14 9 (7.89%) DPNSS
14 9 (7.89%) Internet
14 9 (7.89%) DHCP
14 9 (7.89%) Cisco IPT
15 8 (7.02%) BGP
Database & Business Intelligence
1 4 (3.51%) DB2
2 2 (1.75%) SQL Server Integration Services
2 2 (1.75%) SQL Server Analysis Services
2 2 (1.75%) SQL Server 2008
2 2 (1.75%) SQL Server 2012
2 2 (1.75%) SQL Server
Development Applications
1 3 (2.63%) JIRA
2 2 (1.75%) Rational Rose
3 1 (0.88%) Subversion
3 1 (0.88%) ClearCase
General
1 44 (38.60%) Telecoms
2 22 (19.30%) Finance
3 9 (7.89%) Banking
4 8 (7.02%) Billing
5 7 (6.14%) Retail
6 2 (1.75%) Multimedia
6 2 (1.75%) Legal
6 2 (1.75%) Marketing
7 1 (0.88%) German Language
7 1 (0.88%) Retail Banking
Job Titles
1 17 (14.91%) Voice Engineer
1 17 (14.91%) Designer
2 13 (11.40%) Architect
3 12 (10.53%) Analyst
3 12 (10.53%) Network Engineer
4 10 (8.77%) Cisco Engineer
5 9 (7.89%) Solutions Designer
5 9 (7.89%) Senior Voice Engineer
6 7 (6.14%) VoIP Engineer
6 7 (6.14%) Avaya Engineer
6 7 (6.14%) Solutions Architect
6 7 (6.14%) Project Manager
7 6 (5.26%) Test Analyst
7 6 (5.26%) Consultant
7 6 (5.26%) Cisco Network Engineer
8 5 (4.39%) Telecoms Engineer
9 4 (3.51%) Design Engineer
9 4 (3.51%) Lead Designer
9 4 (3.51%) Systems Analyst
9 4 (3.51%) CRM Architect
Libraries, Frameworks & Software Standards
1 8 (7.02%) 802.1X
2 6 (5.26%) SAML
2 6 (5.26%) Middleware
3 5 (4.39%) REST
4 4 (3.51%) XMPP
4 4 (3.51%) XML
4 4 (3.51%) J2EE
5 3 (2.63%) HTML
5 3 (2.63%) .NET
5 3 (2.63%) SOAP
5 3 (2.63%) Web Services
6 2 (1.75%) XSD
7 1 (0.88%) JMS
7 1 (0.88%) WSDL
7 1 (0.88%) DHTML
7 1 (0.88%) Hibernate
7 1 (0.88%) Struts
7 1 (0.88%) EJB
7 1 (0.88%) CSS
7 1 (0.88%) JSP
Miscellaneous
1 6 (5.26%) Video Conferencing
1 6 (5.26%) User Experience
2 5 (4.39%) Management Information System
3 4 (3.51%) Handset
3 4 (3.51%) Computer Science
3 4 (3.51%) Analytical Skills
4 3 (2.63%) Hybrid Cloud
4 3 (2.63%) Enterprise Software
5 2 (1.75%) Mobile Banking
5 2 (1.75%) Social Media
5 2 (1.75%) Mobile App
5 2 (1.75%) Data Extraction
5 2 (1.75%) Data Centre
6 1 (0.88%) Data Integration
6 1 (0.88%) IBM Mainframe
6 1 (0.88%) VUI
6 1 (0.88%) PDA
6 1 (0.88%) Statistics
6 1 (0.88%) PMI
6 1 (0.88%) NHS
Operating Systems
1 12 (10.53%) Windows
2 7 (6.14%) Windows 2000
2 7 (6.14%) Windows XP
2 7 (6.14%) Windows Server 2003
3 4 (3.51%) Windows Server 2012
4 3 (2.63%) Android
4 3 (2.63%) Apple iOS
5 2 (1.75%) Windows Server 2008
6 1 (0.88%) UNIX
6 1 (0.88%) VMS
6 1 (0.88%) Linux
Processes & Methodologies
1 17 (14.91%) Stakeholder Management
2 13 (11.40%) Agile Software Development
2 13 (11.40%) CRM
3 11 (9.65%) Project Management
4 8 (7.02%) WFM
4 8 (7.02%) Performance Management
5 7 (6.14%) ITIL
6 6 (5.26%) Change Management
6 6 (5.26%) Migration
6 6 (5.26%) Email Management
7 5 (4.39%) Cisco ICM Scripting
7 5 (4.39%) Technical Architecture
7 5 (4.39%) User Acceptance Testing
7 5 (4.39%) Service Delivery
7 5 (4.39%) PRINCE2
8 4 (3.51%) SOA
8 4 (3.51%) Business Intelligence
8 4 (3.51%) Disaster Recovery
8 4 (3.51%) Integration Testing
8 4 (3.51%) Test Management
Programming Languages
1 8 (7.02%) Java
2 7 (6.14%) SQL
3 5 (4.39%) JavaScript
4 3 (2.63%) VB
4 3 (2.63%) C
5 2 (1.75%) T-SQL
5 2 (1.75%) VBScript
6 1 (0.88%) PHP
6 1 (0.88%) Apex Code
Qualifications
1 13 (11.40%) Cisco Certification
2 12 (10.53%) Security Cleared
3 10 (8.77%) SC Cleared
4 6 (5.26%) CCVP
4 6 (5.26%) CCNP
5 5 (4.39%) Degree
6 4 (3.51%) CCNA
6 4 (3.51%) CCIE
7 2 (1.75%) PMI Certification
7 2 (1.75%) DV Cleared
8 1 (0.88%) ISTQB Advanced Certification
8 1 (0.88%) ISTQB
8 1 (0.88%) MCSE
8 1 (0.88%) MCSA
8 1 (0.88%) Microsoft Certification
8 1 (0.88%) A+ Certification
8 1 (0.88%) Avaya Certification
8 1 (0.88%) PMP
Quality Assurance & Compliance
1 2 (1.75%) SLA
1 2 (1.75%) QA
2 1 (0.88%) PCI DSS
System Software
1 4 (3.51%) Active Directory
Systems Management
1 17 (14.91%) Cisco CUCM
2 14 (12.28%) Cisco UCCE
3 12 (10.53%) Cisco UCCX
4 11 (9.65%) Cisco IPCC
5 3 (2.63%) Systems Management Server (SMS)
5 3 (2.63%) CA Spectrum
6 2 (1.75%) HP Quality Center
7 1 (0.88%) NetCrunch
Vendors
1 37 (32.46%) Cisco
2 25 (21.93%) Avaya
3 8 (7.02%) Verint
4 7 (6.14%) Genesys
5 6 (5.26%) Citrix
5 6 (5.26%) Adobe
5 6 (5.26%) KANA
5 6 (5.26%) Splunk
6 5 (4.39%) Microsoft
6 5 (4.39%) Oracle
7 4 (3.51%) Nortel
7 4 (3.51%) Ericsson
7 4 (3.51%) Capita
7 4 (3.51%) Mitel
7 4 (3.51%) Nokia
7 4 (3.51%) Salesforce.com
8 3 (2.63%) Polycom
8 3 (2.63%) CA
9 2 (1.75%) Informatica
9 2 (1.75%) IBM
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