The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 595 553 523
Rank change year-on-year
-42 -30
Contract jobs requiring a Technical Support Analyst 33 62 53
As % of all contract IT jobs located in the UK 0.058% 0.11% 0.10%
As % of the Job Titles category 0.063% 0.12% 0.11%
Number of daily rates quoted 14 30 17
Average daily rate
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£220 £230 £250
Average daily rate % change year-on-year
-4.34% -8.00%
90% offered a daily rate of more than £135 £125 £165
10% offered a daily rate of more than £460 £424 £369
UK excluding London average daily rate £356 £228 £238
% change year-on-year
+56.59% -4.21%
Number of hourly rates quoted 4 15 7
Average hourly rate £24.00 £19.00 £16.50
Average hourly rate % change year-on-year
+26.31% +15.15%
90% offered a hourly rate of more than £15.80 £12.70 £10.00
10% offered a hourly rate of more than £102.90 £22.00 £19.40
UK excluding London average hourly rate £20.00 £18.02 £10.00
% change year-on-year
+11.00% +80.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52752 50560 47327
As % of all contract IT jobs located in the UK 92.46% 92.47% 92.58%
Number of daily rates quoted 33520 30690 27691
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1927 2009 2145
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 July 2015.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 July 2015.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 32 £220 -4.34% 20
London -10 14 £190 -23.23% 4
South East -22 8 £350 +52.17% 6
East Midlands -4 4 £363 +229.54% 2
Surrey -6 3 - - 1
City of London -11 3 £425 +68.31% 1
Berkshire +5 2 - - 3
West Midlands -1 2 - -
Epsom -2 2 - -
Nottingham -10 2 £363 +229.54% 1
Nottinghamshire -14 2 £363 +229.54% 1
Gateshead +2 1 - -
Milton Keynes -3 1 - -
Scotland -5 1 - - 1
Buckinghamshire -6 1 - - 1
Edinburgh -8 1 - - 1
Oxford -16 1 - -
Croydon -16 1 £220 -
North West -20 1 - - 2
Tyne and Wear -24 1 - -
Oxfordshire -24 1 - - 1
North East -26 1 - - 1
Merseyside - 1 - -
Leicestershire - 1 - - 1
West Sussex - 1 £350 -
Yorkshire - 1 - - 3
Shropshire - 1 - -
South Yorkshire - 1 - -
Doncaster - 1 - -
Bracknell - 1 - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 38 (52.78%) Windows
2 28 (38.89%) ITIL
3 23 (31.94%) SQL
4 18 (25.00%) Linux
5 17 (23.61%) Microsoft
6 16 (22.22%) UNIX
7 15 (20.83%) Oracle
8 14 (19.44%) Active Directory
8 14 (19.44%) Windows 7
9 12 (16.67%) Analytical Skills
10 11 (15.28%) MS Excel
11 9 (12.50%) WebSphere Application Server
11 9 (12.50%) IIS
11 9 (12.50%) Java
11 9 (12.50%) Windows Server 2008
11 9 (12.50%) WebSphere
12 8 (11.11%) MS Office
12 8 (11.11%) Tomcat
12 8 (11.11%) HP
12 8 (11.11%) Cisco
12 8 (11.11%) IBM
13 7 (9.72%) HTTP
13 7 (9.72%) E-Commerce
13 7 (9.72%) AIX
13 7 (9.72%) DB2
13 7 (9.72%) Middleware
13 7 (9.72%) VMware
13 7 (9.72%) IBM HTTP Server
13 7 (9.72%) Root Cause Analysis
14 6 (8.33%) Finance

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.50%) WebSphere Application Server
1 9 (12.50%) IIS
1 9 (12.50%) WebSphere
2 8 (11.11%) Tomcat
3 7 (9.72%) IBM HTTP Server
4 6 (8.33%) MS Exchange
5 3 (4.17%) WorkSite
6 2 (2.78%) Exchange Server 2007
6 2 (2.78%) IBM Notes
7 1 (1.39%) Lotus Domino
7 1 (1.39%) Apache
7 1 (1.39%) Blackberry Enterprise Server
7 1 (1.39%) SharePoint
7 1 (1.39%) Exchange Server 2003
Applications
1 11 (15.28%) MS Excel
2 8 (11.11%) MS Office
3 4 (5.56%) MS PowerPoint
Business Applications
1 4 (5.56%) Dynamics CRM
2 1 (1.39%) Remedy ITSM
2 1 (1.39%) Orchard Housing
2 1 (1.39%) Aareon QL
2 1 (1.39%) OPENHousing
2 1 (1.39%) Northgate Housing
2 1 (1.39%) Academy Housing
Cloud Services
1 2 (2.78%) Microsoft Azure
1 2 (2.78%) Amazon AWS
2 1 (1.39%) Google Apps
Communications & Networking
1 7 (9.72%) HTTP
2 5 (6.94%) TCP/IP
2 5 (6.94%) IP Telephony
3 4 (5.56%) LAN
3 4 (5.56%) SAN
3 4 (5.56%) WAN
4 3 (4.17%) Firewall
4 3 (4.17%) Cisco IPT
4 3 (4.17%) FTP
5 2 (2.78%) Network Security
5 2 (2.78%) NAS
5 2 (2.78%) SSH
5 2 (2.78%) LDAP
5 2 (2.78%) VPN
5 2 (2.78%) DNS
6 1 (1.39%) SSL
6 1 (1.39%) Broadband
6 1 (1.39%) PBX
6 1 (1.39%) Wi-Fi
6 1 (1.39%) Wireless
Database & Business Intelligence
1 7 (9.72%) DB2
2 3 (4.17%) SQL Server
3 2 (2.78%) IDOL
4 1 (1.39%) SQLPlus
Development Applications
1 5 (6.94%) Ant
2 2 (2.78%) Octopus Deploy
3 1 (1.39%) Introscope
3 1 (1.39%) Oracle APEX
General
1 6 (8.33%) Finance
1 6 (8.33%) Legal
2 5 (6.94%) Law
2 5 (6.94%) Telecoms
3 2 (2.78%) Banking
4 1 (1.39%) Retail
4 1 (1.39%) Marketing
4 1 (1.39%) Manufacturing
4 1 (1.39%) Financial Institution
4 1 (1.39%) Front Office
4 1 (1.39%) Back Office
Libraries, Frameworks & Software Standards
1 7 (9.72%) Middleware
2 5 (6.94%) .NET
3 2 (2.78%) HTML
3 2 (2.78%) CSS
3 2 (2.78%) Web Services
3 2 (2.78%) XML
4 1 (1.39%) Java EE
4 1 (1.39%) Oracle Streams
4 1 (1.39%) DHTML
4 1 (1.39%) ASP.NET
Miscellaneous
1 12 (16.67%) Analytical Skills
2 6 (8.33%) Blackberry
3 3 (4.17%) Hedge funds
3 3 (4.17%) Data Centre
4 2 (2.78%) Client/Server
5 1 (1.39%) BYOD
5 1 (1.39%) HP StoreVirtual
5 1 (1.39%) Management Information System
5 1 (1.39%) Replication
5 1 (1.39%) Clustering
5 1 (1.39%) PKI
5 1 (1.39%) Life Science
5 1 (1.39%) Credit Risk
5 1 (1.39%) Market Risk
5 1 (1.39%) EqualLogic
Operating Systems
1 38 (52.78%) Windows
2 18 (25.00%) Linux
3 16 (22.22%) UNIX
4 14 (19.44%) Windows 7
5 9 (12.50%) Windows Server 2008
6 7 (9.72%) AIX
7 6 (8.33%) HPUX
8 5 (6.94%) Android
8 5 (6.94%) Windows Server 2012
9 4 (5.56%) Windows Server 2003
10 3 (4.17%) Solaris
11 2 (2.78%) Red Hat Enterprise Linux
11 2 (2.78%) Apple iOS
11 2 (2.78%) BlackBerry OS
11 2 (2.78%) Windows 8
12 1 (1.39%) Windows NT
12 1 (1.39%) Windows XP
Processes & Methodologies
1 28 (38.89%) ITIL
2 7 (9.72%) E-Commerce
2 7 (9.72%) Root Cause Analysis
3 5 (6.94%) Service Management
4 4 (5.56%) Change Management
4 4 (5.56%) Migration
4 4 (5.56%) Continuous Improvement
4 4 (5.56%) Knowledge Management
4 4 (5.56%) CRM
5 3 (4.17%) Incident Management
6 2 (2.78%) Load Balancing
6 2 (2.78%) Problem Management
6 2 (2.78%) Capacity Management
6 2 (2.78%) Software Deployment
6 2 (2.78%) Information Management
7 1 (1.39%) Document Management
7 1 (1.39%) Data Analysis
7 1 (1.39%) Business Analysis
7 1 (1.39%) ITSM
7 1 (1.39%) Data Security
Programming Languages
1 23 (31.94%) SQL
2 9 (12.50%) Java
3 5 (6.94%) Python
3 5 (6.94%) C#
3 5 (6.94%) Jython
4 2 (2.78%) PowerShell
4 2 (2.78%) PL/SQL
5 1 (1.39%) Shell Script
5 1 (1.39%) JavaScript
5 1 (1.39%) Perl
5 1 (1.39%) PHP
Qualifications
1 6 (8.33%) Microsoft Certification
2 4 (5.56%) MCSE
2 4 (5.56%) SC Cleared
2 4 (5.56%) Security Cleared
3 2 (2.78%) MCDST
3 2 (2.78%) MCSA
3 2 (2.78%) MCP
4 1 (1.39%) ITIL Certification
4 1 (1.39%) MOS
4 1 (1.39%) MCITP
Quality Assurance & Compliance
1 4 (5.56%) SLA
2 1 (1.39%) Sarbanes-Oxley
2 1 (1.39%) QA
System Software
1 14 (19.44%) Active Directory
2 2 (2.78%) VMware ESX
2 2 (2.78%) Microsoft Virtual Server
2 2 (2.78%) VMware Infrastructure
3 1 (1.39%) Hyper-V
3 1 (1.39%) DFS Replication
Systems Management
1 3 (4.17%) SCCM
1 3 (4.17%) NetBackup
2 2 (2.78%) ServiceCenter
2 2 (2.78%) Icinga
2 2 (2.78%) Nagios
2 2 (2.78%) Norton AntiVirus
3 1 (1.39%) Unicenter
3 1 (1.39%) Tivoli
3 1 (1.39%) SCOM
3 1 (1.39%) CA Wily
3 1 (1.39%) Symantec Endpoint Protection
3 1 (1.39%) WSUS
Vendors
1 17 (23.61%) Microsoft
2 15 (20.83%) Oracle
3 8 (11.11%) Cisco
3 8 (11.11%) IBM
3 8 (11.11%) HP
4 7 (9.72%) VMware
5 3 (4.17%) Symantec
5 3 (4.17%) Apple
6 2 (2.78%) Lotus
6 2 (2.78%) Red Hat
6 2 (2.78%) Citrix
6 2 (2.78%) Sun
6 2 (2.78%) Remedy
7 1 (1.39%) Northgate
7 1 (1.39%) Capita
7 1 (1.39%) Orchard
7 1 (1.39%) Google
7 1 (1.39%) LANDesk
7 1 (1.39%) Veeam
7 1 (1.39%) SolarWinds
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