The statistics below represent IT contracts advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 May 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 618 586 557
Rank change year-on-year
-32 -29
Contract jobs requiring a Technical Support Analyst 38 41 58
As % of all contract IT jobs located in the UK 0.070% 0.075% 0.11%
As % of the Job Titles category 0.074% 0.080% 0.12%
Number of daily rates quoted 24 14 30
Median daily rate £150 £235 £245
Median daily rate % change year-on-year
-36.17% -4.08%
90% offered a daily rate of more than £122 £126 £135
10% offered a daily rate of more than £278 £351 £400
UK excluding London median daily rate £175 £233 £230
% change year-on-year
-24.73% +1.08%
Number of hourly rates quoted 1 4 11
Median hourly rate £17.00 £23.75 £19.00
Median hourly rate % change year-on-year
-28.42% +25.00%
UK excluding London median hourly rate - £23.75 £23.00
% change year-on-year
- +3.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51683 51537 49827
As % of all contract IT jobs located in the UK 94.75% 94.72% 94.47%
Number of daily rates quoted 33740 31811 30809
Median daily rate £425 £400 £393
Median daily rate % change year-on-year
+6.25% +1.91%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1490 2054 2097
Median hourly rate £18.00 £17.00 £17.00
Median hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.50 £39.50
UK excluding London median hourly rate £17.50 £16.16 £16.50
% change year-on-year
+8.29% -2.06%

Technical Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 May 2016.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 37 £150 -36.17% 22
London -11 16 £135 -42.55% 8
South East -15 9 £200 +72.04% 6
North West -10 4 £150 - 1
Manchester - 4 £150 -
Oxfordshire +8 3 £200 - 2
Oxford +2 3 £200 -
West Midlands -12 3 - - 1
City of London +34 2 £298 -7.03% 1
East Midlands +12 2 - -
East of England +9 2 £120 - 2
Nottingham 0 2 - -
Nottinghamshire 0 2 - -
Berkshire -8 2 - - 1
West Sussex - 2 £125 - 1
Horsham - 2 £125 -
Cambridgeshire - 2 £120 -
Coventry -3 1 - -
Hampshire -5 1 £288 +147.31%
Surrey -7 1 £255 - 2
Scotland -15 1 £150 - 1
North East - 1 £375 - 1
Glasgow - 1 £150 -
Tyne and Wear - 1 £375 - 1
Newcastle upon Tyne - 1 £375 - 1
Birmingham - 1 - - 1
Enfield - 1 £160 -
Cambridge - 1 £120 -
Peterborough - 1 £120 -
Winchester - 1 £288 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 May 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 51 (61.45%) Windows
2 35 (42.17%) Active Directory
3 22 (26.51%) Microsoft
4 21 (25.30%) ITIL
5 20 (24.10%) Finance
6 18 (21.69%) Windows Server
7 17 (20.48%) SQL
7 17 (20.48%) Linux
7 17 (20.48%) Windows 7
8 15 (18.07%) MS Excel
8 15 (18.07%) VMware
9 14 (16.87%) MS Office
10 13 (15.66%) VMware Infrastructure
11 12 (14.46%) Unix
12 11 (13.25%) MS Exchange
13 10 (12.05%) Oracle
14 8 (9.64%) Service Management
14 8 (9.64%) SharePoint
14 8 (9.64%) Cisco
14 8 (9.64%) Blackberry
14 8 (9.64%) Banking
14 8 (9.64%) Office 365
15 7 (8.43%) Exchange Server 2010
15 7 (8.43%) Blackberry Enterprise Server
15 7 (8.43%) Intranet
15 7 (8.43%) TCP/IP
16 6 (7.23%) Wireless
16 6 (7.23%) SLA
16 6 (7.23%) Red Hat
16 6 (7.23%) Investment Banking

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.25%) MS Exchange
2 8 (9.64%) SharePoint
3 7 (8.43%) Blackberry Enterprise Server
3 7 (8.43%) Exchange Server 2010
4 5 (6.02%) WordPress
5 2 (2.41%) Exchange Server 2007
5 2 (2.41%) IBM Notes
6 1 (1.20%) Apache
6 1 (1.20%) Exchange Server 2003
6 1 (1.20%) Exchange Server 2013
6 1 (1.20%) IIS
6 1 (1.20%) MQSeries
Applications
1 15 (18.07%) MS Excel
2 14 (16.87%) MS Office
3 2 (2.41%) MS PowerPoint
Business Applications
1 5 (6.02%) BASE24
2 2 (2.41%) Hi Portfolio
2 2 (2.41%) Oracle EBS
3 1 (1.20%) Dynamics CRM
Cloud Services
1 8 (9.64%) Office 365
2 1 (1.20%) Veeva
Communications & Networking
1 7 (8.43%) Intranet
1 7 (8.43%) TCP/IP
2 6 (7.23%) Wireless
3 5 (6.02%) ATM
4 4 (4.82%) DHCP
4 4 (4.82%) DNS
5 3 (3.61%) Internet
5 3 (3.61%) IP Telephony
5 3 (3.61%) LAN
5 3 (3.61%) LDAP
5 3 (3.61%) WAN
6 2 (2.41%) Cisco IPT
6 2 (2.41%) Firewall
6 2 (2.41%) SAN
6 2 (2.41%) VoIP
7 1 (1.20%) ADSL
7 1 (1.20%) Cisco IOS
7 1 (1.20%) Network Security
7 1 (1.20%) Radio Access Network
7 1 (1.20%) SSL
Database & Business Intelligence
1 1 (1.20%) PostgreSQL
1 1 (1.20%) QlikView
1 1 (1.20%) SQL Server
General
1 20 (24.10%) Finance
2 8 (9.64%) Banking
3 6 (7.23%) Investment Banking
4 5 (6.02%) Law
4 5 (6.02%) Legal
5 1 (1.20%) Back Office
5 1 (1.20%) Local Government
5 1 (1.20%) Manufacturing
5 1 (1.20%) Retail
5 1 (1.20%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (6.02%) J2EE
2 4 (4.82%) .NET
3 2 (2.41%) ASP.NET
3 2 (2.41%) WCF
3 2 (2.41%) WPF
4 1 (1.20%) OAuth
4 1 (1.20%) OpenID
4 1 (1.20%) SAML
Miscellaneous
1 8 (9.64%) Blackberry
2 5 (6.02%) Analytical Skills
2 5 (6.02%) EMV
2 5 (6.02%) IBM Mainframe
2 5 (6.02%) Mainframe
2 5 (6.02%) Tandem
3 3 (3.61%) EMC VNX
4 2 (2.41%) Smartphone
5 1 (1.20%) AS400
5 1 (1.20%) BYOD
5 1 (1.20%) iSeries
5 1 (1.20%) Life Science
5 1 (1.20%) Management Information System
5 1 (1.20%) Mobile App
Operating Systems
1 51 (61.45%) Windows
2 18 (21.69%) Windows Server
3 17 (20.48%) Linux
3 17 (20.48%) Windows 7
4 12 (14.46%) Unix
5 6 (7.23%) Red Hat Enterprise Linux
6 5 (6.02%) Android
6 5 (6.02%) Mac OS X
6 5 (6.02%) Windows 10
6 5 (6.02%) Windows 8
7 4 (4.82%) Windows Server 2008
8 3 (3.61%) Solaris
8 3 (3.61%) Windows Vista
8 3 (3.61%) Windows XP
9 2 (2.41%) Windows Server 2012
10 1 (1.20%) Apple iOS
10 1 (1.20%) Windows Server 2003
Processes & Methodologies
1 21 (25.30%) ITIL
2 8 (9.64%) Service Management
3 5 (6.02%) Disaster Recovery
3 5 (6.02%) Information Security
4 4 (4.82%) Configuration Management
4 4 (4.82%) Problem Management
4 4 (4.82%) Root Cause Analysis
4 4 (4.82%) Service Delivery
5 3 (3.61%) Business Analysis
5 3 (3.61%) Change Management
5 3 (3.61%) User Acceptance Testing
6 2 (2.41%) Application Virtualisation
6 2 (2.41%) Incident Management
6 2 (2.41%) ITIL V2
6 2 (2.41%) ITIL V3
6 2 (2.41%) Migration
7 1 (1.20%) Identity Access Management
7 1 (1.20%) Mobile Device Management
7 1 (1.20%) Open Source
7 1 (1.20%) Software Deployment
Programming Languages
1 17 (20.48%) SQL
2 5 (6.02%) COBOL
2 5 (6.02%) Java
3 3 (3.61%) C#
4 2 (2.41%) Perl
4 2 (2.41%) PowerShell
5 1 (1.20%) Python
5 1 (1.20%) RPG IV
Qualifications
1 5 (6.02%) ITIL Certification
1 5 (6.02%) Microsoft Certification
2 4 (4.82%) Security Cleared
3 3 (3.61%) EMCSA
3 3 (3.61%) SC Cleared
4 2 (2.41%) Degree
4 2 (2.41%) MCSE
5 1 (1.20%) DBS Check
5 1 (1.20%) DV Cleared
5 1 (1.20%) ITIL Foundation Certificate
5 1 (1.20%) MCITP
5 1 (1.20%) MCP
5 1 (1.20%) MCSA
Quality Assurance & Compliance
1 6 (7.23%) SLA
2 3 (3.61%) ISO/IEC 27001
System Software
1 35 (42.17%) Active Directory
2 13 (15.66%) VMware Infrastructure
3 4 (4.82%) vSphere
4 2 (2.41%) Microsoft App-V
5 1 (1.20%) Hyper-V
5 1 (1.20%) XenApp
5 1 (1.20%) XenDesktop
5 1 (1.20%) XenServer
Systems Management
1 6 (7.23%) SCCM
2 3 (3.61%) EMC NetWorker
3 1 (1.20%) Backup Exec
3 1 (1.20%) SCOM
3 1 (1.20%) WSUS
Vendors
1 22 (26.51%) Microsoft
2 15 (18.07%) VMware
3 10 (12.05%) Oracle
4 8 (9.64%) Cisco
5 6 (7.23%) Red Hat
6 5 (6.02%) HP
6 5 (6.02%) IBM
6 5 (6.02%) LANDesk
7 4 (4.82%) Citrix
7 4 (4.82%) iManage
7 4 (4.82%) Symantec
8 3 (3.61%) Apple
8 3 (3.61%) EMC
8 3 (3.61%) Intel Security
9 2 (2.41%) Adobe
9 2 (2.41%) Lotus
9 2 (2.41%) Salesforce.com
10 1 (1.20%) Avaya
10 1 (1.20%) Bloomberg
10 1 (1.20%) Reuters
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