The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 616 605 564
Rank change year-on-year
-11 -41
Contract jobs requiring a Technical Support Analyst 48 42 58
As % of all contract IT jobs located in the UK 0.086% 0.074% 0.11%
As % of the Job Titles category 0.090% 0.078% 0.11%
Number of daily rates quoted 32 14 28
Average daily rate £200 £268 £313
Average daily rate % change year-on-year
-25.23% -14.40%
90% offered a daily rate of more than £120 £177 £147
10% offered a daily rate of more than £323 £325 £400
UK excluding London average daily rate £200 £268 £255
% change year-on-year
-25.23% +4.90%
Number of hourly rates quoted 7 7 12
Average hourly rate £22.50 £27.50 £18.25
Average hourly rate % change year-on-year
-18.18% +50.68%
90% offered a hourly rate of more than £11.50 £14.04 £14.20
10% offered a hourly rate of more than £29.00 £86.00 £23.00
UK excluding London average hourly rate £11.50 £27.50 £22.75
% change year-on-year
-58.18% +20.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53055 53758 51548
As % of all contract IT jobs located in the UK 94.92% 94.76% 94.32%
Number of daily rates quoted 34561 32635 31469
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1534 2148 2116
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 May 2016.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 May 2016.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 45 £200 -25.23% 16
London -21 18 £148 -48.24% 6
South East -7 15 £200 - 5
West Sussex - 6 £115 - 1
Horsham - 6 £115 -
Oxford +13 5 £200 -
Oxfordshire +10 5 £200 - 1
East of England +14 4 £173 -
East Midlands +8 3 £250 -
West Midlands -15 3 £300 +1.69%
City of London +42 2 £298 -25.62%
Suffolk +4 2 £238 -
Hampshire +2 2 £216 - 1
Surrey - 2 £275 - 1
Nottinghamshire - 2 - -
Canary Wharf - 2 - -
Stirling - 2 £181 -
Scotland - 2 £181 - 3
Cambridgeshire - 2 £120 -
Nottingham - 2 - -
Ipswich +7 1 £225 -
Warwickshire -4 1 £300 -4.00%
Winchester -5 1 £288 -
Coventry -9 1 - -
North East - 1 £375 -
South West - 1 £250 - 2
Gloucestershire - 1 £250 -
Newcastle upon Tyne - 1 £375 -
Birmingham - 1 - -
Enfield - 1 £160 -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2016, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 49 (62.03%) Windows
2 37 (46.84%) Active Directory
3 22 (27.85%) Microsoft
4 20 (25.32%) Finance
5 18 (22.78%) ITIL
5 18 (22.78%) SQL
5 18 (22.78%) Windows 7
6 15 (18.99%) Windows Server
7 14 (17.72%) MS Office
8 13 (16.46%) Linux
8 13 (16.46%) MS Excel
8 13 (16.46%) MS Exchange
9 11 (13.92%) Oracle
9 11 (13.92%) Office 365
10 10 (12.66%) VMware
11 9 (11.39%) Unix
12 8 (10.13%) SharePoint
12 8 (10.13%) Banking
12 8 (10.13%) Exchange Server 2010
12 8 (10.13%) VMware Infrastructure
13 7 (8.86%) SCCM
13 7 (8.86%) Service Management
13 7 (8.86%) Intranet
14 6 (7.59%) Blackberry
14 6 (7.59%) Microsoft Certification
14 6 (7.59%) DHCP
14 6 (7.59%) DNS
14 6 (7.59%) Investment Banking
14 6 (7.59%) Windows 8
15 5 (6.33%) LANDesk

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2016, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (16.46%) MS Exchange
2 8 (10.13%) Exchange Server 2010
2 8 (10.13%) SharePoint
3 5 (6.33%) Blackberry Enterprise Server
3 5 (6.33%) WordPress
4 4 (5.06%) Exchange Server 2007
5 2 (2.53%) IBM Notes
6 1 (1.27%) Exchange Server 2003
6 1 (1.27%) Exchange Server 2013
6 1 (1.27%) IIS
6 1 (1.27%) MQSeries
Applications
1 14 (17.72%) MS Office
2 13 (16.46%) MS Excel
3 2 (2.53%) MS PowerPoint
Business Applications
1 5 (6.33%) BASE24
2 2 (2.53%) Hi Portfolio
2 2 (2.53%) Oracle EBS
Cloud Services
1 11 (13.92%) Office 365
2 1 (1.27%) Veeva
Communications & Networking
1 7 (8.86%) Intranet
2 6 (7.59%) DHCP
2 6 (7.59%) DNS
3 5 (6.33%) ATM
3 5 (6.33%) TCP/IP
3 5 (6.33%) Wireless
4 3 (3.80%) Firewall
4 3 (3.80%) Internet
4 3 (3.80%) IP Telephony
4 3 (3.80%) LAN
4 3 (3.80%) LDAP
5 2 (2.53%) ADSL
5 2 (2.53%) Cisco IPT
5 2 (2.53%) SAN
5 2 (2.53%) VoIP
5 2 (2.53%) WAN
6 1 (1.27%) VPN
6 1 (1.27%) Wi-Fi
Database & Business Intelligence
1 1 (1.27%) PostgreSQL
1 1 (1.27%) QlikView
1 1 (1.27%) SQLPlus
Development Applications
1 1 (1.27%) Oracle APEX
General
1 20 (25.32%) Finance
2 8 (10.13%) Banking
3 6 (7.59%) Investment Banking
4 5 (6.33%) Law
4 5 (6.33%) Legal
5 2 (2.53%) Retail
6 1 (1.27%) Back Office
6 1 (1.27%) Local Government
6 1 (1.27%) Publishing
Libraries, Frameworks & Software Standards
1 5 (6.33%) J2EE
2 4 (5.06%) .NET
3 2 (2.53%) ASP.NET
3 2 (2.53%) WCF
3 2 (2.53%) WPF
4 1 (1.27%) DHTML
4 1 (1.27%) HTML
4 1 (1.27%) Oracle Streams
4 1 (1.27%) Web Services
4 1 (1.27%) XML
Miscellaneous
1 6 (7.59%) Blackberry
2 5 (6.33%) EMV
2 5 (6.33%) IBM Mainframe
2 5 (6.33%) Mainframe
2 5 (6.33%) Tandem
3 4 (5.06%) Analytical Skills
4 1 (1.27%) AS400
4 1 (1.27%) BYOD
4 1 (1.27%) Driving Licence
4 1 (1.27%) iSeries
4 1 (1.27%) Mobile App
4 1 (1.27%) Replication
4 1 (1.27%) Smartphone
4 1 (1.27%) Video Conferencing
Operating Systems
1 49 (62.03%) Windows
2 18 (22.78%) Windows 7
3 15 (18.99%) Windows Server
4 13 (16.46%) Linux
5 9 (11.39%) Unix
6 6 (7.59%) Windows 8
7 4 (5.06%) Android
7 4 (5.06%) Windows 10
7 4 (5.06%) Windows Server 2008
7 4 (5.06%) Windows XP
8 3 (3.80%) Mac OS X
8 3 (3.80%) Red Hat Enterprise Linux
8 3 (3.80%) Windows Vista
9 2 (2.53%) Windows Server 2012
10 1 (1.27%) Apple iOS
10 1 (1.27%) Windows Server 2003
Processes & Methodologies
1 18 (22.78%) ITIL
2 7 (8.86%) Service Management
3 5 (6.33%) Disaster Recovery
4 3 (3.80%) Business Analysis
4 3 (3.80%) Change Management
4 3 (3.80%) Service Delivery
5 2 (2.53%) Application Virtualisation
5 2 (2.53%) Configuration Management
5 2 (2.53%) Document Management
5 2 (2.53%) E-Commerce
5 2 (2.53%) Facilities Management
5 2 (2.53%) Incident Management
5 2 (2.53%) Information Security
5 2 (2.53%) ITIL V2
5 2 (2.53%) ITIL V3
5 2 (2.53%) Migration
5 2 (2.53%) Problem Management
5 2 (2.53%) Root Cause Analysis
5 2 (2.53%) Time Management
5 2 (2.53%) User Acceptance Testing
Programming Languages
1 18 (22.78%) SQL
2 5 (6.33%) COBOL
2 5 (6.33%) Java
3 3 (3.80%) C#
4 2 (2.53%) Perl
5 1 (1.27%) JavaScript
5 1 (1.27%) PL/SQL
5 1 (1.27%) PowerShell
5 1 (1.27%) RPG IV
5 1 (1.27%) Shell Script
Qualifications
1 6 (7.59%) Microsoft Certification
2 4 (5.06%) ITIL Certification
2 4 (5.06%) Security Cleared
3 3 (3.80%) SC Cleared
4 2 (2.53%) Degree
4 2 (2.53%) MCSA
5 1 (1.27%) DV Cleared
5 1 (1.27%) ITIL Foundation Certificate
5 1 (1.27%) MCP
5 1 (1.27%) MCSE
Quality Assurance & Compliance
1 4 (5.06%) SLA
System Software
1 37 (46.84%) Active Directory
2 8 (10.13%) VMware Infrastructure
3 4 (5.06%) Microsoft App-V
4 2 (2.53%) vSphere
4 2 (2.53%) XenApp
5 1 (1.27%) Hyper-V
5 1 (1.27%) XenDesktop
5 1 (1.27%) XenServer
Systems Management
1 7 (8.86%) SCCM
2 2 (2.53%) Backup Exec
3 1 (1.27%) SCOM
3 1 (1.27%) WSUS
Vendors
1 22 (27.85%) Microsoft
2 11 (13.92%) Oracle
3 10 (12.66%) VMware
4 5 (6.33%) Cisco
4 5 (6.33%) IBM
4 5 (6.33%) LANDesk
4 5 (6.33%) Symantec
5 4 (5.06%) Citrix
5 4 (5.06%) HP
5 4 (5.06%) iManage
6 3 (3.80%) Apple
6 3 (3.80%) Intel Security
6 3 (3.80%) Red Hat
6 3 (3.80%) Salesforce.com
7 2 (2.53%) Adobe
7 2 (2.53%) Avaya
7 2 (2.53%) Hummingbird
7 2 (2.53%) hybris
7 2 (2.53%) Lotus
8 1 (1.27%) FactSet
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 6 days ago
Aberdeen
Computer Futures
Rate: £250 - £300 per day + doe
Posted: 20 days ago