The statistics below represent IT contracts advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 606 606 558
Rank change year-on-year
0 -48
Contract jobs requiring a Technical Support Analyst 37 35 65
As % of all contract IT jobs located in the UK 0.070% 0.063% 0.12%
As % of the Job Titles category 0.074% 0.066% 0.13%
Number of daily rates quoted 20 16 30
Median daily rate £143 £220 £245
Median daily rate % change year-on-year
-35.22% -10.20%
90% offered a daily rate of more than £120 £133 £136
10% offered a daily rate of more than £358 £394 £344
UK excluding London median daily rate £150 £150 £225
% change year-on-year
- -33.33%
Number of hourly rates quoted 3 3 16
Median hourly rate £17.00 £20.00 £19.50
Median hourly rate % change year-on-year
-15.00% +2.56%
90% offered a hourly rate of more than £11.80 £15.20 £12.50
10% offered a hourly rate of more than £17.40 £26.00 £23.00
UK excluding London median hourly rate £10.50 £20.00 £23.00
% change year-on-year
-47.50% -13.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50276 53000 51116
As % of all contract IT jobs located in the UK 94.73% 94.79% 94.75%
Number of daily rates quoted 32796 33319 31430
Median daily rate £425 £400 £397
Median daily rate % change year-on-year
+6.25% +0.75%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £563 £550
UK excluding London median daily rate £399 £368 £350
% change year-on-year
+8.57% +5.00%
Number of hourly rates quoted 1494 2025 2060
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.43
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

Technical Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 26 June 2016.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 27 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 35 £135 -38.63% 17
London +16 18 £135 -46.00% 3
South East +4 6 £228 +70.89% 4
North West -12 4 £150 - 5
Manchester - 4 £150 - 1
East of England +17 3 £120 - 2
East Midlands +5 2 - - 1
Nottinghamshire +2 2 - - 1
Nottingham +1 2 - - 1
Scotland -9 2 £150 - 1
West Midlands -20 2 - -
Berkshire - 2 - - 2
Cambridgeshire - 2 £120 -
City of London +40 1 £120 -62.50% 2
Oxfordshire +10 1 £200 -
Oxford +2 1 £200 -
Hampshire +1 1 £288 +147.31%
Surrey -5 1 £255 +27.50% 1
Edinburgh -12 1 - -
Glasgow - 1 £150 -
Hertfordshire - 1 £90 -
West Sussex - 1 £125 -
Birmingham - 1 - -
Horsham - 1 £125 -
Cambridge - 1 £120 -
Peterborough - 1 £120 -
Winchester - 1 £288 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 June 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 54 (62.79%) Windows
2 39 (45.35%) Active Directory
3 25 (29.07%) Microsoft
4 23 (26.74%) ITIL
5 22 (25.58%) Finance
6 20 (23.26%) Windows Server
7 19 (22.09%) MS Excel
8 18 (20.93%) SQL
8 18 (20.93%) Windows 7
9 17 (19.77%) Linux
9 17 (19.77%) VMware
10 16 (18.60%) MS Office
11 14 (16.28%) VMware Infrastructure
12 12 (13.95%) MS Exchange
13 11 (12.79%) Unix
14 10 (11.63%) Oracle
15 9 (10.47%) SCCM
15 9 (10.47%) Cisco
16 8 (9.30%) SharePoint
16 8 (9.30%) TCP/IP
16 8 (9.30%) Intranet
16 8 (9.30%) Blackberry
16 8 (9.30%) Service Management
16 8 (9.30%) Exchange Server 2010
16 8 (9.30%) Office 365
16 8 (9.30%) Banking
17 6 (6.98%) Analytical Skills
17 6 (6.98%) LANDesk
17 6 (6.98%) Windows 8
17 6 (6.98%) Red Hat Enterprise Linux

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.95%) MS Exchange
2 8 (9.30%) Exchange Server 2010
2 8 (9.30%) SharePoint
3 6 (6.98%) Blackberry Enterprise Server
4 5 (5.81%) WordPress
5 2 (2.33%) Exchange Server 2007
5 2 (2.33%) Exchange Server 2013
5 2 (2.33%) IIS
6 1 (1.16%) Apache
6 1 (1.16%) Exchange Server 2003
6 1 (1.16%) MQSeries
6 1 (1.16%) Oracle Workflow
6 1 (1.16%) WebSphere
Applications
1 19 (22.09%) MS Excel
2 16 (18.60%) MS Office
3 1 (1.16%) MS PowerPoint
Business Applications
1 4 (4.65%) BASE24
2 3 (3.49%) Oracle EBS
3 2 (2.33%) Hi Portfolio
4 1 (1.16%) Dynamics CRM
4 1 (1.16%) Eagle PACE
4 1 (1.16%) LatentZero
4 1 (1.16%) Markit EDM
4 1 (1.16%) Oracle Applications
4 1 (1.16%) Oracle EBS R12
4 1 (1.16%) Oracle Procure-to-Pay
4 1 (1.16%) thinkFolio
Cloud Services
1 8 (9.30%) Office 365
2 1 (1.16%) Veeva
Communications & Networking
1 8 (9.30%) Intranet
1 8 (9.30%) TCP/IP
2 6 (6.98%) Wireless
3 4 (4.65%) ATM
3 4 (4.65%) DHCP
3 4 (4.65%) DNS
3 4 (4.65%) LAN
3 4 (4.65%) LDAP
3 4 (4.65%) WAN
4 3 (3.49%) Internet
4 3 (3.49%) IP Telephony
4 3 (3.49%) VoIP
5 2 (2.33%) Cisco IPT
5 2 (2.33%) Firewall
5 2 (2.33%) SAN
6 1 (1.16%) 802.11
6 1 (1.16%) Cisco IOS
6 1 (1.16%) Network Security
6 1 (1.16%) Radio Access Network
6 1 (1.16%) SSL
Database & Business Intelligence
1 2 (2.33%) SQL Server
2 1 (1.16%) Oracle BI Publisher
2 1 (1.16%) Oracle Reports
2 1 (1.16%) PostgreSQL
2 1 (1.16%) QlikView
2 1 (1.16%) SQL Server 2008
2 1 (1.16%) SQL Server 2012
2 1 (1.16%) SQL Server 2014
2 1 (1.16%) SQL Server Integration Services
2 1 (1.16%) SQL Server Reporting Services
2 1 (1.16%) SQLPlus
Development Applications
1 1 (1.16%) JDeveloper
1 1 (1.16%) Oracle Forms
General
1 22 (25.58%) Finance
2 8 (9.30%) Banking
3 6 (6.98%) Law
4 5 (5.81%) Investment Banking
5 4 (4.65%) Legal
6 3 (3.49%) Back Office
7 2 (2.33%) Manufacturing
8 1 (1.16%) Local Government
8 1 (1.16%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.65%) J2EE
2 3 (3.49%) .NET
3 2 (2.33%) ASP.NET
3 2 (2.33%) WCF
3 2 (2.33%) WPF
4 1 (1.16%) 802.1X
4 1 (1.16%) OAuth
4 1 (1.16%) OpenID
4 1 (1.16%) SAML
4 1 (1.16%) WebSphere MQ
4 1 (1.16%) XML
Miscellaneous
1 8 (9.30%) Blackberry
2 6 (6.98%) Analytical Skills
3 4 (4.65%) EMV
3 4 (4.65%) IBM Mainframe
3 4 (4.65%) Mainframe
3 4 (4.65%) Tandem
4 3 (3.49%) EMC VNX
5 2 (2.33%) CMDB
5 2 (2.33%) Data Centre
5 2 (2.33%) Smartphone
6 1 (1.16%) AS400
6 1 (1.16%) BYOD
6 1 (1.16%) Clustering
6 1 (1.16%) Fat Client
6 1 (1.16%) iSeries
6 1 (1.16%) Life Science
6 1 (1.16%) Management Information System
6 1 (1.16%) Mathematics
6 1 (1.16%) Mobile App
6 1 (1.16%) Thin Client
Operating Systems
1 54 (62.79%) Windows
2 20 (23.26%) Windows Server
3 18 (20.93%) Windows 7
4 17 (19.77%) Linux
5 11 (12.79%) Unix
6 6 (6.98%) Red Hat Enterprise Linux
6 6 (6.98%) Windows 8
6 6 (6.98%) Windows Server 2008
7 5 (5.81%) Android
7 5 (5.81%) Windows 10
7 5 (5.81%) Windows Server 2012
8 4 (4.65%) Mac OS X
9 3 (3.49%) Solaris
9 3 (3.49%) Windows Server 2003
9 3 (3.49%) Windows Vista
9 3 (3.49%) Windows XP
10 1 (1.16%) Apple iOS
Processes & Methodologies
1 23 (26.74%) ITIL
2 8 (9.30%) Service Management
3 5 (5.81%) Disaster Recovery
3 5 (5.81%) Incident Management
3 5 (5.81%) Information Security
3 5 (5.81%) Problem Management
4 4 (4.65%) Configuration Management
4 4 (4.65%) Root Cause Analysis
5 3 (3.49%) Business Analysis
5 3 (3.49%) Change Management
5 3 (3.49%) ITIL V2
5 3 (3.49%) ITIL V3
5 3 (3.49%) Service Delivery
5 3 (3.49%) User Acceptance Testing
5 3 (3.49%) Virtual Environments
6 2 (2.33%) Application Virtualisation
6 2 (2.33%) Migration
6 2 (2.33%) Workflow
7 1 (1.16%) Asset Management
7 1 (1.16%) Stakeholder Management
Programming Languages
1 18 (20.93%) SQL
2 4 (4.65%) COBOL
2 4 (4.65%) Java
3 3 (3.49%) C#
3 3 (3.49%) PowerShell
4 2 (2.33%) Perl
5 1 (1.16%) PL/SQL
5 1 (1.16%) Python
5 1 (1.16%) RPG IV
5 1 (1.16%) T-SQL
Qualifications
1 5 (5.81%) ITIL Certification
1 5 (5.81%) Microsoft Certification
2 4 (4.65%) Security Cleared
3 3 (3.49%) Degree
3 3 (3.49%) EMCSA
3 3 (3.49%) SC Cleared
4 2 (2.33%) MCSE
5 1 (1.16%) DBS Check
5 1 (1.16%) DV Cleared
5 1 (1.16%) ITIL Foundation Certificate
5 1 (1.16%) MCITP
5 1 (1.16%) MCP
5 1 (1.16%) MCSA
Quality Assurance & Compliance
1 6 (6.98%) SLA
2 3 (3.49%) ISO/IEC 27001
3 1 (1.16%) QA
System Software
1 39 (45.35%) Active Directory
2 14 (16.28%) VMware Infrastructure
3 4 (4.65%) Virtual Desktop
3 4 (4.65%) vSphere
4 3 (3.49%) Virtual Servers
5 2 (2.33%) Hyper-V
5 2 (2.33%) Microsoft App-V
6 1 (1.16%) Virtual Machines
6 1 (1.16%) XenApp
6 1 (1.16%) XenDesktop
6 1 (1.16%) XenServer
Systems Management
1 9 (10.47%) SCCM
2 4 (4.65%) SCOM
3 3 (3.49%) EMC NetWorker
4 2 (2.33%) WSUS
5 1 (1.16%) Microsoft Clustering
5 1 (1.16%) Microsoft Data Protection Manager
Vendors
1 25 (29.07%) Microsoft
2 17 (19.77%) VMware
3 10 (11.63%) Oracle
4 9 (10.47%) Cisco
5 6 (6.98%) LANDesk
5 6 (6.98%) Red Hat
6 5 (5.81%) HP
6 5 (5.81%) IBM
7 4 (4.65%) Citrix
8 3 (3.49%) Apple
8 3 (3.49%) EMC
8 3 (3.49%) iManage
9 1 (1.16%) Altiris
9 1 (1.16%) Bloomberg
9 1 (1.16%) Fidessa
9 1 (1.16%) Informatica
9 1 (1.16%) Intel Security
9 1 (1.16%) Reuters
9 1 (1.16%) Salesforce.com
9 1 (1.16%) Symantec
Greenock
Hays Specialist Recruitment Ltd
Rate: £150.00 - £180.00 per day
Posted: 3 days ago