The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 549 513 499
Rank change year-on-year
-36 -14
Contract jobs requiring a Technical Support Analyst 52 57 75
As % of all contract IT jobs located in the UK 0.089% 0.11% 0.14%
As % of the Job Titles category 0.099% 0.12% 0.15%
Number of daily rates quoted 23 23 17
Average daily rate
Keep up to 90%
of your Daily Rate
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£225 £325 £250
Average daily rate % change year-on-year
-30.76% +30.00%
90% offered a daily rate of more than £158 £160 £154
10% offered a daily rate of more than £466 £525 £455
UK excluding London average daily rate £210 £250 £250
% change year-on-year
-16.00% -
Number of hourly rates quoted 13 9 22
Average hourly rate £17.00 £11.50 £15.00
Average hourly rate % change year-on-year
+47.82% -23.33%
90% offered a hourly rate of more than £14.10 £10.80 £10.10
10% offered a hourly rate of more than £20.00 £19.10 £21.80
UK excluding London average hourly rate £16.75 £15.50 £13.50
% change year-on-year
+8.06% +14.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52738 47909 50224
As % of all contract IT jobs located in the UK 90.71% 92.70% 93.17%
Number of daily rates quoted 33149 28976 28331
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £570 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2128 2109 2472
Average hourly rate £16.16 £17.00 £18.00
Average hourly rate % change year-on-year
-4.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £40.50
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 October 2014.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 48 £225 -35.71% 45
London 0 26 £385 -26.66% 16
City of London +16 7 £258 -12.71% 6
West Midlands -4 7 £208 - 6
South East -23 6 £210 -16.00% 10
Reading +17 4 £265 -33.75% 3
Berkshire +7 4 £265 -31.61% 5
Scotland -1 3 £150 +33.33% 1
Coventry -6 3 £225 - 1
Yorkshire -16 3 £225 -10.00% 2
East of England -18 3 - - 1
Leeds -12 2 £225 - 1
West Yorkshire -15 2 £225 - 1
Birmingham - 2 £138 - 2
Tyne and Wear - 2 - -
North East - 2 - -
Surrey -9 1 £110 -53.68% 1
South West -39 1 £258 +60.93% 5
West Sussex - 1 £210 - 3
Somerset - 1 £258 -
South Yorkshire - - - -
Suffolk - - - -
Liverpool - - - - 1
Wiltshire - - - -
Loughborough - - - -
Manchester - - - -
Marlow - - - -
Newcastle upon Tyne - - - -
Northampton - - - -
Oxford - - - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 October 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 59 (51.75%) Windows
2 44 (38.60%) Microsoft
3 38 (33.33%) Active Directory
4 34 (29.82%) ITIL
5 33 (28.95%) MS Office
6 31 (27.19%) Windows 7
7 29 (25.44%) MS Exchange
8 27 (23.68%) SQL
9 22 (19.30%) Finance
10 21 (18.42%) UNIX
11 19 (16.67%) Linux
12 17 (14.91%) Windows Server 2008
13 16 (14.04%) Cisco
13 16 (14.04%) Windows Server 2003
14 15 (13.16%) HP
14 15 (13.16%) SLA
14 15 (13.16%) Microsoft Certification
14 15 (13.16%) Blackberry
14 15 (13.16%) MS Excel
15 14 (12.28%) Analytical Skills
16 13 (11.40%) Citrix
16 13 (11.40%) Banking
17 12 (10.53%) Exchange Server 2010
18 11 (9.65%) Firewall
18 11 (9.65%) Windows XP
18 11 (9.65%) Java
19 10 (8.77%) Configuration Management
20 9 (7.89%) SQL Server
20 9 (7.89%) MCP
20 9 (7.89%) XML

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 October 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (25.44%) MS Exchange
2 12 (10.53%) Exchange Server 2010
3 8 (7.02%) IIS
4 7 (6.14%) Blackberry Enterprise Server
5 6 (5.26%) SharePoint
6 5 (4.39%) WebSphere
6 5 (4.39%) Exchange Server 2003
6 5 (4.39%) Exchange Server 2007
7 4 (3.51%) Documentum
7 4 (3.51%) SharePoint 2010
8 2 (1.75%) Exchange Server 2000
8 2 (1.75%) Tomcat
8 2 (1.75%) IBM Notes
9 1 (0.88%) Oracle Workflow
9 1 (0.88%) SharePoint Server
Applications
1 33 (28.95%) MS Office
2 15 (13.16%) MS Excel
3 6 (5.26%) MS Visio
4 1 (0.88%) Final Cut Pro
4 1 (0.88%) S-PLUS
4 1 (0.88%) Spreadsheet
Business Applications
1 5 (4.39%) ION MarketView
2 1 (0.88%) Oracle iProcurement
2 1 (0.88%) Oracle General Ledger
2 1 (0.88%) Oracle EBS R12
2 1 (0.88%) ReMetrica
2 1 (0.88%) Infor M3
2 1 (0.88%) IntelliMatch
2 1 (0.88%) Oracle Payables
2 1 (0.88%) Oracle Procure-to-Pay
2 1 (0.88%) Oracle Receivables
2 1 (0.88%) Oracle Cash Management
2 1 (0.88%) Oracle EBS
2 1 (0.88%) Oracle CRM
2 1 (0.88%) Oracle Applications
2 1 (0.88%) Movex
2 1 (0.88%) Academy Housing
Communications & Networking
1 11 (9.65%) Firewall
2 9 (7.89%) TCP/IP
2 9 (7.89%) VPN
3 8 (7.02%) WAN
4 6 (5.26%) LAN
4 6 (5.26%) VoIP
4 6 (5.26%) DHCP
5 5 (4.39%) DNS
5 5 (4.39%) IP Telephony
6 4 (3.51%) 3G
6 4 (3.51%) Intranet
6 4 (3.51%) Internet
7 3 (2.63%) Multicast
7 3 (2.63%) FTP
7 3 (2.63%) Cisco ASA
8 2 (1.75%) SSH
8 2 (1.75%) Wireless
8 2 (1.75%) HTTP
8 2 (1.75%) SSL
8 2 (1.75%) LDAP
Database & Business Intelligence
1 9 (7.89%) SQL Server
2 5 (4.39%) SQL Server 2000
3 3 (2.63%) PowerCenter
3 3 (2.63%) DTS
4 2 (1.75%) SQL Server 2008
4 2 (1.75%) PostgreSQL
4 2 (1.75%) MySQL
4 2 (1.75%) Data Warehouse
4 2 (1.75%) Informix
5 1 (0.88%) Oracle Reports
5 1 (0.88%) Oracle Discoverer
5 1 (0.88%) DB2
Development Applications
1 2 (1.75%) JIRA
1 2 (1.75%) Visual Studio
2 1 (0.88%) Oracle Forms
General
1 22 (19.30%) Finance
2 13 (11.40%) Banking
3 9 (7.89%) Investment Banking
4 2 (1.75%) Spanish Language
4 2 (1.75%) Front Office
5 1 (0.88%) Law
5 1 (0.88%) Legal
5 1 (0.88%) Publishing
5 1 (0.88%) French Language
5 1 (0.88%) German Language
5 1 (0.88%) General Ledger
Libraries, Frameworks & Software Standards
1 9 (7.89%) XML
2 7 (6.14%) .NET
3 6 (5.26%) FIX Protocol
3 6 (5.26%) HTML
4 5 (4.39%) COM+
5 4 (3.51%) ASP.NET
5 4 (3.51%) WebSphere MQ
6 3 (2.63%) Rendezvous
6 3 (2.63%) XSLT
7 2 (1.75%) WebSphere Message Broker
7 2 (1.75%) CSS
7 2 (1.75%) Middleware
7 2 (1.75%) FIXML
7 2 (1.75%) FpML
8 1 (0.88%) EDI
8 1 (0.88%) WAP
8 1 (0.88%) Spring
8 1 (0.88%) Software Packaging
8 1 (0.88%) Spring MVC
Miscellaneous
1 15 (13.16%) Blackberry
2 14 (12.28%) Analytical Skills
3 5 (4.39%) Fixed Income
4 3 (2.63%) NHS
4 3 (2.63%) Foreign Exchange (FX)
4 3 (2.63%) Clustering
4 3 (2.63%) CMDB
5 2 (1.75%) Fat Client
5 2 (1.75%) Life Science
5 2 (1.75%) Cryptography
5 2 (1.75%) Thin Client
5 2 (1.75%) EPoS
5 2 (1.75%) SWIFT
6 1 (0.88%) iPad
6 1 (0.88%) Enterprise Storage
6 1 (0.88%) Mainframe
6 1 (0.88%) Client/Server
6 1 (0.88%) AS400
6 1 (0.88%) Management Information System
6 1 (0.88%) Smartphone
Operating Systems
1 59 (51.75%) Windows
2 31 (27.19%) Windows 7
3 21 (18.42%) UNIX
4 19 (16.67%) Linux
5 17 (14.91%) Windows Server 2008
6 16 (14.04%) Windows Server 2003
7 11 (9.65%) Windows XP
8 6 (5.26%) HPUX
8 6 (5.26%) Red Hat Enterprise Linux
9 5 (4.39%) Mac OS X
10 4 (3.51%) Windows 8
11 3 (2.63%) Mac OS
11 3 (2.63%) Windows 2000 Server
12 2 (1.75%) CentOS
12 2 (1.75%) Windows Vista
12 2 (1.75%) Solaris
12 2 (1.75%) Windows 2000
13 1 (0.88%) Windows Server 2012
13 1 (0.88%) AIX
13 1 (0.88%) Android
Processes & Methodologies
1 34 (29.82%) ITIL
2 10 (8.77%) Configuration Management
3 8 (7.02%) Stakeholder Management
4 7 (6.14%) Migration
5 6 (5.26%) Load Balancing
6 5 (4.39%) Change Control
6 5 (4.39%) CRM
7 4 (3.51%) Incident Management
7 4 (3.51%) Asset Management
7 4 (3.51%) Service Management
7 4 (3.51%) Workflow
8 3 (2.63%) ITIL V3
8 3 (2.63%) E-Commerce
8 3 (2.63%) Business Intelligence
8 3 (2.63%) Identity Management
8 3 (2.63%) Problem Management
9 2 (1.75%) User Acceptance Testing
9 2 (1.75%) Agile Software Development
9 2 (1.75%) Service Delivery
9 2 (1.75%) Change Management
Programming Languages
1 27 (23.68%) SQL
2 11 (9.65%) Java
3 7 (6.14%) PowerShell
4 6 (5.26%) JavaScript
5 5 (4.39%) VB
5 5 (4.39%) VB.NET
5 5 (4.39%) VB6
6 4 (3.51%) VBScript
6 4 (3.51%) Python
7 3 (2.63%) PL/SQL
7 3 (2.63%) VBA
8 2 (1.75%) ActionScript
8 2 (1.75%) C#
8 2 (1.75%) T-SQL
8 2 (1.75%) Perl
8 2 (1.75%) PHP
8 2 (1.75%) ActionScript 2.0
9 1 (0.88%) Shell Script
Qualifications
1 15 (13.16%) Microsoft Certification
2 9 (7.89%) MCP
2 9 (7.89%) MCSE
3 6 (5.26%) SC Cleared
3 6 (5.26%) Security Cleared
4 5 (4.39%) ITIL Foundation Certificate
4 5 (4.39%) Degree
4 5 (4.39%) DV Cleared
5 4 (3.51%) MCITP
5 4 (3.51%) MOS
5 4 (3.51%) MCSA
6 2 (1.75%) Cisco Certification
6 2 (1.75%) ITIL Certification
6 2 (1.75%) CCNA
7 1 (0.88%) CNE
7 1 (0.88%) Novell Certification
7 1 (0.88%) Citrix Certification
7 1 (0.88%) CCSA
7 1 (0.88%) JNCIA
Quality Assurance & Compliance
1 15 (13.16%) SLA
2 1 (0.88%) Sarbanes-Oxley
2 1 (0.88%) QA
System Software
1 38 (33.33%) Active Directory
2 6 (5.26%) VMware Infrastructure
3 5 (4.39%) XenApp
4 2 (1.75%) Hyper-V
4 2 (1.75%) XenDesktop
4 2 (1.75%) vSphere
5 1 (0.88%) VMware ESXi
Systems Management
1 7 (6.14%) SCCM
2 3 (2.63%) Control-M
3 2 (1.75%) SCOM
3 2 (1.75%) Nagios
3 2 (1.75%) CA SiteMinder
3 2 (1.75%) Puppet
4 1 (0.88%) FortiGate
4 1 (0.88%) Norton AntiVirus
Vendors
1 44 (38.60%) Microsoft
2 16 (14.04%) Cisco
3 15 (13.16%) HP
4 13 (11.40%) Citrix
5 9 (7.89%) VMware
6 8 (7.02%) Apple
7 7 (6.14%) Remedy
7 7 (6.14%) Oracle
8 6 (5.26%) Symantec
8 6 (5.26%) Red Hat
9 5 (4.39%) Sophos
9 5 (4.39%) ION Trading
10 4 (3.51%) Sage
10 4 (3.51%) Siemens
11 3 (2.63%) F5
11 3 (2.63%) Informatica
11 3 (2.63%) IBM
11 3 (2.63%) Avaya
11 3 (2.63%) Reuters
11 3 (2.63%) Bloomberg
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