The statistics below represent IT contracts advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 598 604 571
Rank change year-on-year
+6 -33
Contract jobs requiring a Technical Support Analyst 54 69 70
As % of all contract IT jobs located in the UK 0.10% 0.12% 0.12%
As % of the Job Titles category 0.11% 0.13% 0.13%
Number of daily rates quoted 31 26 30
Median daily rate £225 £239 £228
Median daily rate % change year-on-year
-5.75% +4.94%
90% offered a daily rate of more than £135 £135 £125
10% offered a daily rate of more than £325 £450 £419
UK excluding London median daily rate £225 £225 £225
Number of hourly rates quoted 5 12 21
Median hourly rate £15.00 £24.50 £16.50
Median hourly rate % change year-on-year
-38.77% +48.48%
90% offered a hourly rate of more than £12.00 £17.90 £13.50
10% offered a hourly rate of more than £16.39 £29.00 £18.97
UK excluding London median hourly rate £15.00 £20.75 £17.00
% change year-on-year
-27.71% +22.05%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50426 54977 54154
As % of all contract IT jobs located in the UK 94.62% 94.99% 92.92%
Number of daily rates quoted 32986 35136 33089
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1704 2093 2157
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Technical Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 September 2016.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 50 £225 -5.75% 17
London +5 17 £225 -10.00% 3
North West +21 9 £191 -15.00% 2
Manchester -5 8 £243 +7.77% 1
West Midlands -22 7 £230 - 1
East of England +7 5 £210 +24.83% 1
South East 0 5 £128 -42.04% 5
Yorkshire +11 3 £300 - 1
Hertfordshire - 3 £210 -
City of London +15 2 £319 -29.16%
South West +14 2 £388 -13.88% 3
East Midlands -13 2 - -
Middlesex - 2 £120 -
Birmingham - 2 - -
Herefordshire - 2 £375 -
Salford - 2 - -
East Yorkshire - 2 - -
Hereford - 2 £375 -
Letchworth - 2 - -
Hull - 2 - -
Scotland - 2 £263 -
Cambridgeshire +21 1 - -
Buckinghamshire +18 1 - -
Wiltshire +15 1 £450 - 1
Hampshire +13 1 £135 -
Milton Keynes +12 1 - -
Swindon +10 1 £450 -
South Yorkshire +2 1 £300 -
Bedfordshire -3 1 - -
Luton -5 1 - -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 40 (43.01%) Windows
2 35 (37.63%) Active Directory
3 28 (30.11%) ITIL
4 26 (27.96%) Microsoft
5 21 (22.58%) Windows 7
6 19 (20.43%) MS Excel
7 17 (18.28%) MS Office
8 16 (17.20%) SQL
9 15 (16.13%) Finance
10 13 (13.98%) Degree
11 12 (12.90%) CMS
11 12 (12.90%) VMware
11 12 (12.90%) HTML
11 12 (12.90%) CSS
11 12 (12.90%) Windows Server
12 11 (11.83%) Unix
12 11 (11.83%) Content Management
12 11 (11.83%) Drupal
12 11 (11.83%) WordPress
13 10 (10.75%) VMware Infrastructure
14 9 (9.68%) SCCM
14 9 (9.68%) Incident Management
14 9 (9.68%) MS Exchange
14 9 (9.68%) Cisco
14 9 (9.68%) Management Information System
14 9 (9.68%) Project Management
14 9 (9.68%) Office 365
15 8 (8.60%) Windows Server 2012
15 8 (8.60%) Service Management
15 8 (8.60%) Windows Server 2008

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.90%) CMS
2 11 (11.83%) Drupal
2 11 (11.83%) WordPress
3 9 (9.68%) MS Exchange
4 6 (6.45%) Blackberry Enterprise Server
5 4 (4.30%) SharePoint
5 4 (4.30%) Skype for Business
6 3 (3.23%) Exchange Server 2007
6 3 (3.23%) Exchange Server 2010
6 3 (3.23%) Exchange Server 2013
7 2 (2.15%) Exchange Server 2003
7 2 (2.15%) IIS
8 1 (1.08%) Apache
8 1 (1.08%) Documentum
8 1 (1.08%) Oracle Workflow
8 1 (1.08%) SharePoint 2010
8 1 (1.08%) WebSphere
Applications
1 19 (20.43%) MS Excel
2 17 (18.28%) MS Office
3 1 (1.08%) MS PowerPoint
3 1 (1.08%) MS Visio
Business Applications
1 5 (5.38%) BASE24
2 1 (1.08%) Dynamics CRM
2 1 (1.08%) Eagle PACE
2 1 (1.08%) LatentZero
2 1 (1.08%) Markit EDM
2 1 (1.08%) Maximo
2 1 (1.08%) Northgate Housing
2 1 (1.08%) Oracle Applications
2 1 (1.08%) Oracle EBS
2 1 (1.08%) Oracle EBS R12
2 1 (1.08%) Oracle Procure-to-Pay
2 1 (1.08%) SAP Oil and Gas
2 1 (1.08%) thinkFolio
Cloud Services
1 9 (9.68%) Office 365
2 1 (1.08%) Amazon AWS
2 1 (1.08%) Microsoft Azure
2 1 (1.08%) Veeva
Communications & Networking
1 7 (7.53%) Wireless
2 6 (6.45%) TCP/IP
3 5 (5.38%) ATM
3 5 (5.38%) WAN
4 4 (4.30%) Internet
4 4 (4.30%) Intranet
4 4 (4.30%) VPN
5 3 (3.23%) DHCP
5 3 (3.23%) DNS
5 3 (3.23%) Firewall
5 3 (3.23%) LAN
5 3 (3.23%) VoIP
6 2 (2.15%) MPLS
6 2 (2.15%) Remote Desktop
7 1 (1.08%) BGP
7 1 (1.08%) Cisco IOS
7 1 (1.08%) IP Telephony
7 1 (1.08%) IPsec
7 1 (1.08%) OSPF
7 1 (1.08%) Wi-Fi
Database & Business Intelligence
1 4 (4.30%) SQL Server
2 2 (2.15%) SQL Server 2008
3 1 (1.08%) GIS
3 1 (1.08%) Oracle BI Publisher
3 1 (1.08%) Oracle Database
3 1 (1.08%) Oracle Database 11g
3 1 (1.08%) Oracle Reports
3 1 (1.08%) PostgreSQL
3 1 (1.08%) QlikView
3 1 (1.08%) SQL Server 2012
3 1 (1.08%) SQL Server 2014
3 1 (1.08%) SQL Server Integration Services
3 1 (1.08%) SQL Server Reporting Services
3 1 (1.08%) SQLPlus
Development Applications
1 1 (1.08%) JDeveloper
1 1 (1.08%) Oracle Forms
1 1 (1.08%) Team Foundation Server
1 1 (1.08%) Visual Studio
General
1 15 (16.13%) Finance
2 4 (4.30%) Manufacturing
3 3 (3.23%) Back Office
3 3 (3.23%) Law
4 2 (2.15%) Legal
4 2 (2.15%) Telecoms
5 1 (1.08%) Automotive
5 1 (1.08%) Banking
5 1 (1.08%) Electronics
5 1 (1.08%) Local Government
5 1 (1.08%) Marketing
5 1 (1.08%) Publishing
5 1 (1.08%) Retail
Libraries, Frameworks & Software Standards
1 12 (12.90%) CSS
1 12 (12.90%) HTML
2 5 (5.38%) J2EE
3 4 (4.30%) .NET
4 3 (3.23%) WCF
4 3 (3.23%) WPF
5 2 (2.15%) ASP.NET
5 2 (2.15%) Web Services
6 1 (1.08%) 802.1X
6 1 (1.08%) OAuth
6 1 (1.08%) OpenID
6 1 (1.08%) SAML
6 1 (1.08%) WebSphere MQ
6 1 (1.08%) XML
Miscellaneous
1 9 (9.68%) Management Information System
2 6 (6.45%) Analytical Skills
2 6 (6.45%) Blackberry
3 5 (5.38%) Data Centre
3 5 (5.38%) EMV
3 5 (5.38%) IBM Mainframe
3 5 (5.38%) Mainframe
3 5 (5.38%) Tandem
4 3 (3.23%) EMC VNX
5 2 (2.15%) CMDB
5 2 (2.15%) iSeries
6 1 (1.08%) Clustering
6 1 (1.08%) Fat Client
6 1 (1.08%) FMCG
6 1 (1.08%) iPhone
6 1 (1.08%) Life Science
6 1 (1.08%) Mathematics
6 1 (1.08%) NHS
6 1 (1.08%) Thin Client
Operating Systems
1 40 (43.01%) Windows
2 21 (22.58%) Windows 7
3 12 (12.90%) Windows Server
4 11 (11.83%) Unix
5 8 (8.60%) Windows Server 2008
5 8 (8.60%) Windows Server 2012
6 7 (7.53%) Windows 10
7 6 (6.45%) Linux
8 5 (5.38%) Mac OS X
8 5 (5.38%) Windows Server 2003
9 4 (4.30%) Windows 8
10 3 (3.23%) Red Hat Enterprise Linux
10 3 (3.23%) Solaris
11 2 (2.15%) Android
12 1 (1.08%) Apple iOS
12 1 (1.08%) Windows XP
Processes & Methodologies
1 28 (30.11%) ITIL
2 11 (11.83%) Content Management
3 9 (9.68%) Incident Management
3 9 (9.68%) Project Management
4 8 (8.60%) Service Management
5 6 (6.45%) Coaching
5 6 (6.45%) Configuration Management
5 6 (6.45%) Information Security
5 6 (6.45%) Problem Management
5 6 (6.45%) Root Cause Analysis
6 5 (5.38%) ITIL V3
6 5 (5.38%) Supplier Management
7 4 (4.30%) ITIL V2
8 3 (3.23%) Asset Management
8 3 (3.23%) Change Management
8 3 (3.23%) Release Management
8 3 (3.23%) Server Monitoring
8 3 (3.23%) Virtual Environments
9 2 (2.15%) Investment Management
9 2 (2.15%) User Acceptance Testing
Programming Languages
1 16 (17.20%) SQL
2 5 (5.38%) COBOL
2 5 (5.38%) Java
3 4 (4.30%) C#
4 3 (3.23%) PL/SQL
5 2 (2.15%) Perl
5 2 (2.15%) PowerShell
6 1 (1.08%) JavaScript
6 1 (1.08%) Python
6 1 (1.08%) RPG
6 1 (1.08%) RPG IV
6 1 (1.08%) T-SQL
Qualifications
1 13 (13.98%) Degree
2 5 (5.38%) ITIL Certification
2 5 (5.38%) Microsoft Certification
3 3 (3.23%) EMCSA
3 3 (3.23%) Security Cleared
4 2 (2.15%) CCNA
4 2 (2.15%) Cisco Certification
4 2 (2.15%) DV Cleared
5 1 (1.08%) CCNP
5 1 (1.08%) DBS Check
5 1 (1.08%) HNC
5 1 (1.08%) HND
5 1 (1.08%) ITIL Foundation Certificate
5 1 (1.08%) MCITP
5 1 (1.08%) MCSA
5 1 (1.08%) MCSE
5 1 (1.08%) SC Cleared
Quality Assurance & Compliance
1 6 (6.45%) SLA
2 3 (3.23%) ISO/IEC 27001
2 3 (3.23%) QA
3 1 (1.08%) Data Quality
System Software
1 35 (37.63%) Active Directory
2 10 (10.75%) VMware Infrastructure
3 5 (5.38%) Virtual Desktop
3 5 (5.38%) vSphere
4 3 (3.23%) Hyper-V
4 3 (3.23%) Virtual Machines
4 3 (3.23%) Virtual Servers
5 2 (2.15%) DFS Replication
6 1 (1.08%) Microsoft App-V
6 1 (1.08%) UAG
Systems Management
1 9 (9.68%) SCCM
2 5 (5.38%) SCOM
3 3 (3.23%) EMC NetWorker
3 3 (3.23%) Microsoft Data Protection Manager
3 3 (3.23%) WSUS
4 2 (2.15%) SCDPM
4 2 (2.15%) SCOrch
4 2 (2.15%) SCSM
4 2 (2.15%) SCVMM
5 1 (1.08%) Microsoft Clustering
5 1 (1.08%) NetBackup
5 1 (1.08%) Norton AntiVirus
5 1 (1.08%) OpenView Configuration Management
5 1 (1.08%) Oracle Identity Management
Vendors
1 26 (27.96%) Microsoft
2 12 (12.90%) VMware
3 9 (9.68%) Cisco
4 7 (7.53%) IBM
4 7 (7.53%) LANDesk
5 6 (6.45%) Oracle
6 5 (5.38%) Apple
7 4 (4.30%) Citrix
8 3 (3.23%) EMC
8 3 (3.23%) Red Hat
9 2 (2.15%) HP
9 2 (2.15%) SAP
10 1 (1.08%) CheckPoint
10 1 (1.08%) Dell
10 1 (1.08%) Fidessa
10 1 (1.08%) Intel Security
10 1 (1.08%) JD Edwards
10 1 (1.08%) Salesforce.com
10 1 (1.08%) Sun
10 1 (1.08%) Symantec
Liverpool
Robert Walters UK
Rate: £120 - £160 per day
Posted: 7 days ago