The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 564 513 506
Rank change year-on-year
-51 -7
Contract jobs requiring a Technical Support Analyst 49 64 82
As % of all contract IT jobs located in the UK 0.084% 0.12% 0.15%
As % of the Job Titles category 0.093% 0.13% 0.16%
Number of daily rates quoted 21 27 22
Average daily rate
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of your Daily Rate
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£225 £295 £253
Average daily rate % change year-on-year
-23.72% +16.83%
90% offered a daily rate of more than £138 £160 £156
10% offered a daily rate of more than £480 £525 £473
UK excluding London average daily rate £205 £250 £239
% change year-on-year
-18.00% +4.71%
Number of hourly rates quoted 13 10 22
Average hourly rate £17.00 £11.50 £15.00
Average hourly rate % change year-on-year
+47.82% -23.33%
90% offered a hourly rate of more than £14.10 £10.00 £10.10
10% offered a hourly rate of more than £20.00 £19.05 £21.80
UK excluding London average hourly rate £16.75 £13.00 £13.00
% change year-on-year
+28.84% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52969 48660 50794
As % of all contract IT jobs located in the UK 90.75% 92.77% 93.23%
Number of daily rates quoted 33173 29376 28609
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £229 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2125 2122 2499
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £41.00
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 24 October 2014.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 46 £258 -16.93% 40
London -10 26 £385 +2.66% 14
City of London +5 7 £258 -12.71% 5
West Midlands -14 5 £208 - 3
South East -24 5 £188 -25.00% 12
Reading +11 4 £265 -33.75% 3
Berkshire +10 4 £265 -31.61% 5
Yorkshire -6 4 £174 -30.50% 2
East of England -15 3 - - 3
North Yorkshire -3 2 £123 -51.00% 1
Leeds -8 2 £225 - 1
Scotland -8 2 £150 +33.33%
West Yorkshire -12 2 £225 - 1
North East -37 2 - -
Tyne and Wear -39 2 - -
Birmingham - 2 £138 - 2
Coventry -7 1 £225 -
Surrey -13 1 £110 -53.68% 1
South West -34 1 £258 +60.93% 1
Somerset - 1 £258 -
York - 1 £123 - 1
Bedfordshire - - - -
Liverpool - - - -
Abingdon - - - -
Barnet - - - -
Basingstoke - - - -
Bath - - - -
Batley - - - -
Loughborough - - - -
Manchester - - - - 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 60 (53.10%) Windows
2 43 (38.05%) Microsoft
3 37 (32.74%) Active Directory
4 34 (30.09%) MS Office
5 33 (29.20%) ITIL
6 31 (27.43%) Windows 7
7 28 (24.78%) MS Exchange
8 27 (23.89%) SQL
9 24 (21.24%) Finance
10 20 (17.70%) UNIX
11 17 (15.04%) Linux
11 17 (15.04%) Windows Server 2008
12 16 (14.16%) SLA
12 16 (14.16%) Windows Server 2003
13 15 (13.27%) Cisco
13 15 (13.27%) Microsoft Certification
13 15 (13.27%) Blackberry
13 15 (13.27%) MS Excel
14 14 (12.39%) HP
14 14 (12.39%) Banking
14 14 (12.39%) Analytical Skills
15 13 (11.50%) Citrix
16 12 (10.62%) Java
16 12 (10.62%) Exchange Server 2010
17 11 (9.73%) Windows XP
18 10 (8.85%) Firewall
18 10 (8.85%) Investment Banking
19 9 (7.96%) VMware
19 9 (7.96%) Configuration Management
19 9 (7.96%) Apple

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (24.78%) MS Exchange
2 12 (10.62%) Exchange Server 2010
3 8 (7.08%) IIS
4 7 (6.19%) Blackberry Enterprise Server
5 6 (5.31%) SharePoint
6 5 (4.42%) Exchange Server 2003
6 5 (4.42%) WebSphere
6 5 (4.42%) Exchange Server 2007
7 4 (3.54%) SharePoint 2010
7 4 (3.54%) Documentum
8 3 (2.65%) IBM Notes
9 2 (1.77%) Tomcat
9 2 (1.77%) Exchange Server 2000
10 1 (0.88%) Oracle Workflow
10 1 (0.88%) SharePoint Server
Applications
1 34 (30.09%) MS Office
2 15 (13.27%) MS Excel
3 6 (5.31%) MS Visio
4 1 (0.88%) S-PLUS
4 1 (0.88%) Spreadsheet
4 1 (0.88%) Final Cut Pro
Business Applications
1 5 (4.42%) ION MarketView
2 1 (0.88%) Oracle iProcurement
2 1 (0.88%) ReMetrica
2 1 (0.88%) Infor M3
2 1 (0.88%) IntelliMatch
2 1 (0.88%) Oracle Payables
2 1 (0.88%) Oracle Procure-to-Pay
2 1 (0.88%) Oracle Receivables
2 1 (0.88%) Oracle Cash Management
2 1 (0.88%) Oracle EBS
2 1 (0.88%) Movex
2 1 (0.88%) Oracle CRM
2 1 (0.88%) Oracle Applications
2 1 (0.88%) Academy Housing
2 1 (0.88%) Oracle General Ledger
2 1 (0.88%) Oracle EBS R12
Communications & Networking
1 10 (8.85%) Firewall
2 9 (7.96%) TCP/IP
2 9 (7.96%) VPN
3 8 (7.08%) WAN
4 6 (5.31%) DHCP
4 6 (5.31%) LAN
4 6 (5.31%) VoIP
5 5 (4.42%) DNS
5 5 (4.42%) IP Telephony
6 4 (3.54%) Intranet
6 4 (3.54%) Internet
6 4 (3.54%) 3G
7 3 (2.65%) FTP
7 3 (2.65%) Multicast
8 2 (1.77%) Cisco ASA
8 2 (1.77%) SSH
8 2 (1.77%) LDAP
8 2 (1.77%) Wireless
8 2 (1.77%) HTTP
8 2 (1.77%) SSL
Database & Business Intelligence
1 9 (7.96%) SQL Server
2 5 (4.42%) SQL Server 2000
3 3 (2.65%) PowerCenter
3 3 (2.65%) DTS
4 2 (1.77%) MySQL
4 2 (1.77%) Data Warehouse
4 2 (1.77%) Informix
4 2 (1.77%) PostgreSQL
4 2 (1.77%) SQL Server 2008
5 1 (0.88%) Oracle Reports
5 1 (0.88%) DB2
5 1 (0.88%) Oracle Discoverer
Development Applications
1 2 (1.77%) Visual Studio
1 2 (1.77%) JIRA
2 1 (0.88%) Oracle Forms
General
1 24 (21.24%) Finance
2 14 (12.39%) Banking
3 10 (8.85%) Investment Banking
4 2 (1.77%) Front Office
4 2 (1.77%) Spanish Language
5 1 (0.88%) Financial Institution
5 1 (0.88%) Back Office
5 1 (0.88%) General Ledger
5 1 (0.88%) French Language
5 1 (0.88%) German Language
5 1 (0.88%) Law
5 1 (0.88%) Legal
5 1 (0.88%) Publishing
Libraries, Frameworks & Software Standards
1 9 (7.96%) XML
2 7 (6.19%) .NET
3 6 (5.31%) HTML
4 5 (4.42%) COM+
5 4 (3.54%) WebSphere MQ
5 4 (3.54%) ASP.NET
6 3 (2.65%) XSLT
6 3 (2.65%) Rendezvous
7 2 (1.77%) Middleware
7 2 (1.77%) FIXML
7 2 (1.77%) FpML
7 2 (1.77%) CSS
7 2 (1.77%) FIX Protocol
7 2 (1.77%) WebSphere Message Broker
8 1 (0.88%) Software Packaging
8 1 (0.88%) Spring MVC
8 1 (0.88%) Spring
8 1 (0.88%) EDI
8 1 (0.88%) WAP
8 1 (0.88%) J2EE
Miscellaneous
1 15 (13.27%) Blackberry
2 14 (12.39%) Analytical Skills
3 5 (4.42%) Fixed Income
4 3 (2.65%) Clustering
4 3 (2.65%) Foreign Exchange (FX)
4 3 (2.65%) NHS
5 2 (1.77%) EPoS
5 2 (1.77%) Cryptography
5 2 (1.77%) Life Science
5 2 (1.77%) CMDB
5 2 (1.77%) SWIFT
6 1 (0.88%) Client/Server
6 1 (0.88%) Fat Client
6 1 (0.88%) iPhone
6 1 (0.88%) iPad
6 1 (0.88%) Enterprise Storage
6 1 (0.88%) Smartphone
6 1 (0.88%) Derivative
6 1 (0.88%) Thin Client
6 1 (0.88%) Mainframe
Operating Systems
1 60 (53.10%) Windows
2 31 (27.43%) Windows 7
3 20 (17.70%) UNIX
4 17 (15.04%) Windows Server 2008
4 17 (15.04%) Linux
5 16 (14.16%) Windows Server 2003
6 11 (9.73%) Windows XP
7 6 (5.31%) Red Hat Enterprise Linux
8 5 (4.42%) Mac OS X
9 4 (3.54%) HPUX
9 4 (3.54%) Windows 8
10 3 (2.65%) Mac OS
10 3 (2.65%) Windows 2000 Server
11 2 (1.77%) CentOS
11 2 (1.77%) Windows Vista
11 2 (1.77%) Android
11 2 (1.77%) Solaris
11 2 (1.77%) Windows 2000
12 1 (0.88%) AIX
12 1 (0.88%) Apple iOS
Processes & Methodologies
1 33 (29.20%) ITIL
2 9 (7.96%) Configuration Management
3 8 (7.08%) Stakeholder Management
4 7 (6.19%) Migration
5 5 (4.42%) Service Management
5 5 (4.42%) CRM
5 5 (4.42%) Incident Management
5 5 (4.42%) Change Control
6 4 (3.54%) Load Balancing
6 4 (3.54%) Workflow
7 3 (2.65%) Identity Management
7 3 (2.65%) Change Management
7 3 (2.65%) E-Commerce
7 3 (2.65%) Business Intelligence
7 3 (2.65%) Problem Management
7 3 (2.65%) Asset Management
7 3 (2.65%) ITIL V3
7 3 (2.65%) Line Management
8 2 (1.77%) Performance Tuning
8 2 (1.77%) Agile Software Development
Programming Languages
1 27 (23.89%) SQL
2 12 (10.62%) Java
3 7 (6.19%) PowerShell
4 6 (5.31%) JavaScript
5 5 (4.42%) VB
5 5 (4.42%) VB.NET
5 5 (4.42%) VB6
6 4 (3.54%) VBScript
6 4 (3.54%) Python
7 3 (2.65%) VBA
7 3 (2.65%) PL/SQL
8 2 (1.77%) C#
8 2 (1.77%) T-SQL
8 2 (1.77%) Perl
8 2 (1.77%) PHP
8 2 (1.77%) ActionScript
8 2 (1.77%) Shell Script
8 2 (1.77%) ActionScript 2.0
Qualifications
1 15 (13.27%) Microsoft Certification
2 9 (7.96%) MCP
2 9 (7.96%) MCSE
3 6 (5.31%) Degree
3 6 (5.31%) SC Cleared
3 6 (5.31%) Security Cleared
4 5 (4.42%) ITIL Foundation Certificate
4 5 (4.42%) DV Cleared
5 4 (3.54%) MOS
5 4 (3.54%) MCITP
5 4 (3.54%) MCSA
6 2 (1.77%) CCNA
6 2 (1.77%) Cisco Certification
6 2 (1.77%) ITIL Certification
7 1 (0.88%) CNE
7 1 (0.88%) Novell Certification
7 1 (0.88%) Citrix Certification
Quality Assurance & Compliance
1 16 (14.16%) SLA
2 1 (0.88%) Sarbanes-Oxley
2 1 (0.88%) QA
System Software
1 37 (32.74%) Active Directory
2 6 (5.31%) VMware Infrastructure
3 5 (4.42%) XenApp
4 2 (1.77%) XenDesktop
4 2 (1.77%) vSphere
4 2 (1.77%) Hyper-V
5 1 (0.88%) VMware ESXi
Systems Management
1 7 (6.19%) SCCM
2 3 (2.65%) Control-M
3 2 (1.77%) Nagios
3 2 (1.77%) CA SiteMinder
3 2 (1.77%) SCOM
3 2 (1.77%) Puppet
4 1 (0.88%) Norton AntiVirus
Vendors
1 43 (38.05%) Microsoft
2 15 (13.27%) Cisco
3 14 (12.39%) HP
4 13 (11.50%) Citrix
5 9 (7.96%) Apple
5 9 (7.96%) VMware
6 8 (7.08%) Oracle
7 7 (6.19%) Remedy
8 6 (5.31%) Red Hat
8 6 (5.31%) Symantec
9 5 (4.42%) Sophos
9 5 (4.42%) ION Trading
10 4 (3.54%) Siemens
10 4 (3.54%) Sage
11 3 (2.65%) TIBCO
11 3 (2.65%) Reuters
11 3 (2.65%) Bloomberg
11 3 (2.65%) Avaya
11 3 (2.65%) Informatica
11 3 (2.65%) IBM
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