The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 570 526 474
Rank change year-on-year
-44 -52
Contract jobs requiring a Technical Support Analyst 38 43 69
As % of all contract IT jobs located in the UK 0.069% 0.083% 0.14%
As % of the Job Titles category 0.075% 0.090% 0.15%
Number of daily rates quoted 21 18 28
Average daily rate
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£230 £245 £253
Average daily rate % change year-on-year
-6.12% -2.97%
90% offered a daily rate of more than £185 £114 £144
10% offered a daily rate of more than £480 £525 £350
UK excluding London average daily rate £233 £240 £215
% change year-on-year
-3.12% +11.62%
Number of hourly rates quoted 4 8 17
Average hourly rate £20.50 £17.50 £17.50
Average hourly rate % change year-on-year
+17.14% -
90% offered a hourly rate of more than £20.00 £13.10 £12.50
10% offered a hourly rate of more than £26.60 £19.30 £20.00
UK excluding London average hourly rate £29.00 £17.75 £17.50
% change year-on-year
+63.38% +1.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50785 47790 46152
As % of all contract IT jobs located in the UK 91.81% 92.47% 92.96%
Number of daily rates quoted 32295 28808 26045
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2049 2106 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.64 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 18 December 2014.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 34 £230 -8.00% 17
London +21 16 £230 -51.57% 3
West Midlands +1 6 £190 -43.70% 2
East of England -3 4 £450 - 1
South East -36 4 £268 +65.89% 2
Hertfordshire +3 3 £450 - 1
Coventry -5 3 £225 -33.33%
Surrey -6 3 £325 +103.12%
North West -10 3 £240 - 1
City of London +3 2 - - 1
Manchester -10 2 £240 -
Scotland -13 2 - -
Birmingham - 2 £138 - 1
South West -35 1 £258 - 1
West Sussex - 1 £210 -
Somerset - 1 £258 -
Staffordshire - - - -
Loughborough - - - -
West Yorkshire - - - - 4
Wiltshire - - - - 1
Yorkshire - - - - 6
Kent - - - -
Lancashire - - - - 1
Leicestershire - - - -
Northamptonshire - - - - 1
Oxfordshire - - - -
Abingdon - - - -
Aylesbury - - - -
Barnet - - - -
Basingstoke - - - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 50 (53.76%) Windows
2 38 (40.86%) Microsoft
3 33 (35.48%) Active Directory
4 29 (31.18%) ITIL
5 26 (27.96%) Windows 7
6 25 (26.88%) Linux
7 24 (25.81%) MS Office
8 23 (24.73%) UNIX
9 22 (23.66%) SQL
10 20 (21.51%) MS Exchange
11 16 (17.20%) Finance
12 13 (13.98%) Cisco
12 13 (13.98%) MS Excel
12 13 (13.98%) Analytical Skills
13 12 (12.90%) Windows Server 2008
13 12 (12.90%) Banking
13 12 (12.90%) HP
14 11 (11.83%) SLA
14 11 (11.83%) Windows XP
14 11 (11.83%) Windows Server 2003
15 10 (10.75%) IBM
15 10 (10.75%) TCP/IP
15 10 (10.75%) Oracle
16 9 (9.68%) Red Hat
16 9 (9.68%) Configuration Management
16 9 (9.68%) Investment Banking
17 8 (8.60%) VMware
17 8 (8.60%) Microsoft Certification
17 8 (8.60%) Java
17 8 (8.60%) VoIP

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (21.51%) MS Exchange
2 6 (6.45%) Exchange Server 2010
3 5 (5.38%) IIS
4 4 (4.30%) WebSphere
4 4 (4.30%) Exchange Server 2007
4 4 (4.30%) SharePoint
5 2 (2.15%) SharePoint 2010
5 2 (2.15%) IBM HTTP Server
5 2 (2.15%) Exchange Server 2003
5 2 (2.15%) Tomcat
5 2 (2.15%) WebSphere Application Server
6 1 (1.08%) Documentum
6 1 (1.08%) SharePoint Server
Applications
1 24 (25.81%) MS Office
2 13 (13.98%) MS Excel
3 6 (6.45%) MS Visio
4 1 (1.08%) S-PLUS
4 1 (1.08%) Spreadsheet
4 1 (1.08%) Final Cut Pro
Business Applications
1 5 (5.38%) ION MarketView
2 1 (1.08%) ReMetrica
2 1 (1.08%) IntelliMatch
Communications & Networking
1 10 (10.75%) TCP/IP
2 8 (8.60%) VoIP
3 7 (7.53%) WAN
3 7 (7.53%) LAN
4 5 (5.38%) Firewall
5 4 (4.30%) SAN
5 4 (4.30%) Intranet
5 4 (4.30%) Internet
5 4 (4.30%) DHCP
6 3 (3.23%) FTP
6 3 (3.23%) VPN
6 3 (3.23%) DNS
6 3 (3.23%) IP Telephony
6 3 (3.23%) Multicast
7 2 (2.15%) NAS
7 2 (2.15%) SSH
7 2 (2.15%) TACACS
7 2 (2.15%) 3G
7 2 (2.15%) HTTP
7 2 (2.15%) SNMP
Database & Business Intelligence
1 6 (6.45%) SQL Server
2 3 (3.23%) Relational Database
3 2 (2.15%) PostgreSQL
3 2 (2.15%) SQL Server 2000
3 2 (2.15%) Informix
3 2 (2.15%) DB2
3 2 (2.15%) Data Warehouse
4 1 (1.08%) DTS
4 1 (1.08%) RDBMS
4 1 (1.08%) Oracle Database
Development Applications
1 2 (2.15%) JIRA
General
1 16 (17.20%) Finance
2 12 (12.90%) Banking
3 9 (9.68%) Investment Banking
4 3 (3.23%) Publishing
5 2 (2.15%) Front Office
6 1 (1.08%) Law
6 1 (1.08%) Legal
6 1 (1.08%) French Language
6 1 (1.08%) German Language
6 1 (1.08%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (5.38%) XML
2 4 (4.30%) FIX Protocol
2 4 (4.30%) Middleware
2 4 (4.30%) WebSphere MQ
2 4 (4.30%) .NET
3 3 (3.23%) HTML
3 3 (3.23%) Rendezvous
4 2 (2.15%) WebSphere Message Broker
4 2 (2.15%) FpML
4 2 (2.15%) XSLT
4 2 (2.15%) COM+
5 1 (1.08%) EDI
5 1 (1.08%) ASP.NET
5 1 (1.08%) Software Packaging
5 1 (1.08%) Spring MVC
5 1 (1.08%) Spring
Miscellaneous
1 13 (13.98%) Analytical Skills
2 7 (7.53%) Blackberry
3 5 (5.38%) Fixed Income
4 4 (4.30%) Client/Server
5 3 (3.23%) Foreign Exchange (FX)
5 3 (3.23%) iSeries
6 2 (2.15%) Enterprise Storage
6 2 (2.15%) Fat Client
6 2 (2.15%) Life Science
6 2 (2.15%) CMDB
6 2 (2.15%) AS400
6 2 (2.15%) EPoS
6 2 (2.15%) NHS
6 2 (2.15%) Thin Client
7 1 (1.08%) Management Information System
7 1 (1.08%) Mainframe
7 1 (1.08%) Derivative
7 1 (1.08%) Smartphone
7 1 (1.08%) Clustering
7 1 (1.08%) Mobile App
Operating Systems
1 50 (53.76%) Windows
2 26 (27.96%) Windows 7
3 25 (26.88%) Linux
4 23 (24.73%) UNIX
5 12 (12.90%) Windows Server 2008
6 11 (11.83%) Windows XP
6 11 (11.83%) Windows Server 2003
7 7 (7.53%) Solaris
7 7 (7.53%) Red Hat Enterprise Linux
8 6 (6.45%) HPUX
9 5 (5.38%) Windows Server 2012
10 3 (3.23%) OS/400
10 3 (3.23%) AIX
10 3 (3.23%) Windows 8
10 3 (3.23%) Mac OS
11 2 (2.15%) CentOS
11 2 (2.15%) Android
11 2 (2.15%) Windows Vista
11 2 (2.15%) Windows 2000
12 1 (1.08%) i5/OS
Processes & Methodologies
1 29 (31.18%) ITIL
2 9 (9.68%) Configuration Management
3 6 (6.45%) Load Balancing
3 6 (6.45%) Stakeholder Management
4 5 (5.38%) E-Commerce
5 4 (4.30%) Change Control
5 4 (4.30%) Incident Management
5 4 (4.30%) Problem Management
5 4 (4.30%) Change Management
6 3 (3.23%) Migration
6 3 (3.23%) Service Management
6 3 (3.23%) Project Management
6 3 (3.23%) Workflow
6 3 (3.23%) Root Cause Analysis
6 3 (3.23%) Line Management
7 2 (2.15%) Network Management
7 2 (2.15%) Capacity Management
7 2 (2.15%) ITIL V3
7 2 (2.15%) Agile Software Development
7 2 (2.15%) Asset Management
Programming Languages
1 22 (23.66%) SQL
2 8 (8.60%) Java
3 3 (3.23%) Shell Script
3 3 (3.23%) PowerShell
4 2 (2.15%) VB6
4 2 (2.15%) Python
4 2 (2.15%) JavaScript
4 2 (2.15%) Perl
4 2 (2.15%) PHP
4 2 (2.15%) VB
4 2 (2.15%) VB.NET
4 2 (2.15%) VBA
5 1 (1.08%) VBScript
Qualifications
1 8 (8.60%) Microsoft Certification
2 7 (7.53%) MCSE
3 5 (5.38%) MCP
3 5 (5.38%) ITIL Foundation Certificate
3 5 (5.38%) SC Cleared
3 5 (5.38%) DV Cleared
3 5 (5.38%) Security Cleared
4 2 (2.15%) Degree
5 1 (1.08%) Citrix Certification
5 1 (1.08%) Cisco Certification
5 1 (1.08%) CCNA
5 1 (1.08%) ITIL Certification
5 1 (1.08%) MCDST
5 1 (1.08%) MCITP
5 1 (1.08%) CCSA
5 1 (1.08%) JNCIA
Quality Assurance & Compliance
1 11 (11.83%) SLA
2 1 (1.08%) Sarbanes-Oxley
System Software
1 33 (35.48%) Active Directory
2 6 (6.45%) VMware Infrastructure
3 3 (3.23%) XenApp
4 2 (2.15%) XenDesktop
4 2 (2.15%) vSphere
4 2 (2.15%) Microsoft Virtual Server
5 1 (1.08%) VMware ESX
Systems Management
1 4 (4.30%) SCCM
2 3 (3.23%) Control-M
3 2 (2.15%) Puppet
3 2 (2.15%) Cisco Prime
3 2 (2.15%) Norton AntiVirus
3 2 (2.15%) Nagios
3 2 (2.15%) Netcool
4 1 (1.08%) SCOM
4 1 (1.08%) NetBackup
4 1 (1.08%) FortiGate
Vendors
1 38 (40.86%) Microsoft
2 13 (13.98%) Cisco
3 12 (12.90%) HP
4 10 (10.75%) IBM
4 10 (10.75%) Oracle
5 9 (9.68%) Red Hat
6 8 (8.60%) VMware
7 7 (7.53%) Symantec
8 6 (6.45%) Citrix
9 5 (5.38%) ION Trading
10 3 (3.23%) Sun
10 3 (3.23%) SAP
10 3 (3.23%) TIBCO
10 3 (3.23%) CheckPoint
10 3 (3.23%) Remedy
11 2 (2.15%) F5
11 2 (2.15%) Splunk
11 2 (2.15%) Mitel
11 2 (2.15%) McAfee
11 2 (2.15%) Siemens
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 2 days ago