The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 551 535 489
Rank change year-on-year
-16 -46
Contract jobs requiring a Technical Support Analyst 38 53 61
As % of all contract IT jobs located in the UK 0.069% 0.099% 0.13%
As % of the Job Titles category 0.075% 0.11% 0.14%
Number of daily rates quoted 16 24 20
Average daily rate
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£280 £300 £225
Average daily rate % change year-on-year
-6.66% +33.33%
90% offered a daily rate of more than £184 £141 £197
10% offered a daily rate of more than £398 £390 £306
UK excluding London average daily rate £280 £245 £225
% change year-on-year
+14.28% +8.88%
Number of hourly rates quoted 6 7 17
Average hourly rate £28.25 £17.00 £16.50
Average hourly rate % change year-on-year
+66.17% +3.03%
90% offered a hourly rate of more than £15.75 £14.90 £11.20
10% offered a hourly rate of more than £100.00 £22.70 £21.00
UK excluding London average hourly rate £28.25 £16.25 £15.00
% change year-on-year
+73.84% +8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50807 49213 43153
As % of all contract IT jobs located in the UK 92.46% 92.36% 92.78%
Number of daily rates quoted 30874 29577 24780
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1991 2026 2213
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.58
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.70 £17.00 £17.50
% change year-on-year
-1.76% -2.85%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 31 March 2015.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 31 March 2015.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 38 £280 -10.40% 19
London -4 12 £340 -6.20% 7
West Midlands 0 9 £295 - 1
South East -34 8 - - 1
Berkshire +1 4 - -
Yorkshire -9 3 £254 +6.84% 4
City of London - 3 £480 - 3
Oxfordshire - 3 - -
Leeds -8 2 £220 - 1
West Yorkshire -12 2 £220 - 2
East Midlands - 2 £470 -
North West - 2 £263 - 2
Oxford - 2 - -
Coventry - 2 £238 -
East of England +8 1 - - 3
Cambridgeshire +4 1 - - 1
Reading -1 1 - -
North Yorkshire -3 1 £288 +21.05% 2
Buckinghamshire -7 1 - -
Maidenhead - 1 - -
Manchester - - - -
Mansfield - - - -
Newport - - - -
Plymouth - - - -
Cheshire - - - - 1
Derbyshire - - - -
Devon - - - -
Dorset - - - - 1
East Sussex - - - -
Essex - - - - 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 37 (50.00%) Windows
2 31 (41.89%) ITIL
3 27 (36.49%) SQL
4 26 (35.14%) Linux
5 19 (25.68%) UNIX
5 19 (25.68%) Microsoft
6 15 (20.27%) IBM
6 15 (20.27%) Analytical Skills
7 14 (18.92%) Active Directory
8 13 (17.57%) HPUX
8 13 (17.57%) Oracle
8 13 (17.57%) Windows 7
9 11 (14.86%) MS Office
9 11 (14.86%) Cisco
10 10 (13.51%) WebSphere
11 9 (12.16%) Windows Server 2008
11 9 (12.16%) HP
11 9 (12.16%) E-Commerce
11 9 (12.16%) TCP/IP
11 9 (12.16%) IIS
11 9 (12.16%) Java
12 8 (10.81%) WebSphere Application Server
12 8 (10.81%) AIX
12 8 (10.81%) Windows Server 2012
13 7 (9.46%) Load Balancing
13 7 (9.46%) Solaris
13 7 (9.46%) MS Excel
13 7 (9.46%) Tomcat
13 7 (9.46%) DB2
13 7 (9.46%) MS Exchange

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.51%) WebSphere
2 9 (12.16%) IIS
3 8 (10.81%) WebSphere Application Server
4 7 (9.46%) MS Exchange
4 7 (9.46%) IBM HTTP Server
4 7 (9.46%) Tomcat
5 4 (5.41%) IBM Notes
6 3 (4.05%) WorkSite
6 3 (4.05%) Exchange Server 2010
7 1 (1.35%) Exchange Server 2013
7 1 (1.35%) Exchange Server 2007
7 1 (1.35%) SharePoint 2010
7 1 (1.35%) Lotus Domino
7 1 (1.35%) SharePoint
Applications
1 11 (14.86%) MS Office
2 7 (9.46%) MS Excel
3 3 (4.05%) MS PowerPoint
4 1 (1.35%) MS Visio
4 1 (1.35%) S-PLUS
Business Applications
1 1 (1.35%) Remedy ITSM
1 1 (1.35%) ION MarketView
1 1 (1.35%) IntelliMatch
Cloud Services
1 2 (2.70%) Microsoft Azure
2 1 (1.35%) Google Apps
Communications & Networking
1 9 (12.16%) TCP/IP
2 7 (9.46%) LAN
2 7 (9.46%) HTTP
3 6 (8.11%) WAN
4 5 (6.76%) Intranet
5 4 (5.41%) SAN
6 3 (4.05%) Firewall
6 3 (4.05%) VPN
6 3 (4.05%) DNS
6 3 (4.05%) VoIP
6 3 (4.05%) FTP
7 2 (2.70%) DHCP
7 2 (2.70%) Internet
7 2 (2.70%) SSH
7 2 (2.70%) SNMP
7 2 (2.70%) TACACS
7 2 (2.70%) NAS
8 1 (1.35%) NetScreen
8 1 (1.35%) Cisco ASA
8 1 (1.35%) IP Telephony
Database & Business Intelligence
1 7 (9.46%) DB2
2 4 (5.41%) SQL Server
3 3 (4.05%) Relational Database
4 2 (2.70%) Data Warehouse
4 2 (2.70%) IDOL
5 1 (1.35%) Oracle Database
5 1 (1.35%) RDBMS
Development Applications
1 2 (2.70%) Octopus Deploy
2 1 (1.35%) Ant
General
1 5 (6.76%) Finance
2 4 (5.41%) Telecoms
2 4 (5.41%) Banking
3 3 (4.05%) Investment Banking
4 2 (2.70%) Front Office
4 2 (2.70%) Law
4 2 (2.70%) Legal
4 2 (2.70%) Publishing
Libraries, Frameworks & Software Standards
1 7 (9.46%) Middleware
2 2 (2.70%) FpML
2 2 (2.70%) FIX Protocol
2 2 (2.70%) WebSphere Message Broker
2 2 (2.70%) CSS3
2 2 (2.70%) CSS
2 2 (2.70%) XML
2 2 (2.70%) XSLT
2 2 (2.70%) HTML
2 2 (2.70%) WebSphere MQ
3 1 (1.35%) .NET
3 1 (1.35%) ASP.NET
3 1 (1.35%) EDI
Miscellaneous
1 15 (20.27%) Analytical Skills
2 5 (6.76%) Blackberry
3 3 (4.05%) Client/Server
3 3 (4.05%) iSeries
4 2 (2.70%) Learning Management System
4 2 (2.70%) Management Information System
4 2 (2.70%) AS400
4 2 (2.70%) Web 2.0
4 2 (2.70%) Computer Science
5 1 (1.35%) CMDB
5 1 (1.35%) Credit Risk
5 1 (1.35%) Market Risk
5 1 (1.35%) Fat Client
5 1 (1.35%) Fixed Income
5 1 (1.35%) E-Learning
5 1 (1.35%) EqualLogic
5 1 (1.35%) Enterprise Storage
5 1 (1.35%) Mobile App
5 1 (1.35%) Thin Client
Operating Systems
1 37 (50.00%) Windows
2 26 (35.14%) Linux
3 19 (25.68%) UNIX
4 13 (17.57%) Windows 7
4 13 (17.57%) HPUX
5 9 (12.16%) Windows Server 2008
6 8 (10.81%) AIX
6 8 (10.81%) Windows Server 2012
7 7 (9.46%) Solaris
8 4 (5.41%) Windows XP
8 4 (5.41%) Windows Server 2003
9 3 (4.05%) Windows Vista
9 3 (4.05%) Red Hat Enterprise Linux
9 3 (4.05%) OS/400
9 3 (4.05%) Windows 8
10 2 (2.70%) Android
11 1 (1.35%) i5/OS
11 1 (1.35%) Mac OS
11 1 (1.35%) Apple iOS
11 1 (1.35%) BlackBerry OS
Processes & Methodologies
1 31 (41.89%) ITIL
2 9 (12.16%) E-Commerce
3 7 (9.46%) Load Balancing
4 6 (8.11%) Root Cause Analysis
4 6 (8.11%) Change Management
5 5 (6.76%) Continuous Improvement
5 5 (6.76%) Problem Management
6 4 (5.41%) Knowledge Management
6 4 (5.41%) Change Control
7 3 (4.05%) Network Management
7 3 (4.05%) Migration
7 3 (4.05%) Service Management
8 2 (2.70%) Service Delivery
8 2 (2.70%) Configuration Management
8 2 (2.70%) Web Design
8 2 (2.70%) Information Management
8 2 (2.70%) ITIL V3
8 2 (2.70%) Incident Management
8 2 (2.70%) Business Development
8 2 (2.70%) Time Management
Programming Languages
1 27 (36.49%) SQL
2 9 (12.16%) Java
3 3 (4.05%) Shell Script
4 2 (2.70%) PowerShell
4 2 (2.70%) Perl
5 1 (1.35%) PL/SQL
5 1 (1.35%) Python
5 1 (1.35%) C#
5 1 (1.35%) Jython
Qualifications
1 5 (6.76%) Microsoft Certification
2 2 (2.70%) MCSE
2 2 (2.70%) MCDST
2 2 (2.70%) Degree
2 2 (2.70%) SC Cleared
2 2 (2.70%) Security Cleared
3 1 (1.35%) MCITP
3 1 (1.35%) MCP
3 1 (1.35%) MCSA
3 1 (1.35%) CCNA
3 1 (1.35%) Cisco Certification
3 1 (1.35%) CCSA
3 1 (1.35%) MOS
3 1 (1.35%) JNCIA
Quality Assurance & Compliance
1 5 (6.76%) SLA
System Software
1 14 (18.92%) Active Directory
2 3 (4.05%) VMware ESX
3 2 (2.70%) Microsoft Virtual Server
3 2 (2.70%) VMware Infrastructure
4 1 (1.35%) Hyper-V
4 1 (1.35%) XenApp
4 1 (1.35%) XenDesktop
4 1 (1.35%) vSphere
Systems Management
1 3 (4.05%) SCCM
2 2 (2.70%) ServiceCenter
2 2 (2.70%) Netcool
2 2 (2.70%) Nagios
2 2 (2.70%) Cisco Prime
2 2 (2.70%) Icinga
3 1 (1.35%) Norton AntiVirus
3 1 (1.35%) NetBackup
3 1 (1.35%) Tivoli
3 1 (1.35%) FortiGate
Vendors
1 19 (25.68%) Microsoft
2 15 (20.27%) IBM
3 13 (17.57%) Oracle
4 11 (14.86%) Cisco
5 9 (12.16%) HP
6 5 (6.76%) VMware
7 4 (5.41%) Citrix
7 4 (5.41%) Lotus
8 3 (4.05%) Red Hat
8 3 (4.05%) Sun
8 3 (4.05%) CheckPoint
8 3 (4.05%) McAfee
9 2 (2.70%) Symantec
9 2 (2.70%) EMC
9 2 (2.70%) F5
9 2 (2.70%) SAP
10 1 (1.35%) Dell
10 1 (1.35%) Adobe
10 1 (1.35%) Apple
10 1 (1.35%) Sage