The statistics below represent IT contracts advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 583 601 566
Rank change year-on-year
+18 -35
Contract jobs requiring a Technical Support Analyst 51 63 69
As % of all contract IT jobs located in the UK 0.096% 0.11% 0.12%
As % of the Job Titles category 0.10% 0.11% 0.13%
Number of daily rates quoted 24 27 32
Median daily rate £225 £250 £230
Median daily rate % change year-on-year
-10.00% +8.69%
90% offered a daily rate of more than £123 £135 £146
10% offered a daily rate of more than £443 £475 £405
UK excluding London median daily rate £243 £350 £225
% change year-on-year
-30.71% +55.55%
Number of hourly rates quoted 6 10 19
Median hourly rate £16.24 £22.75 £17.07
Median hourly rate % change year-on-year
-28.61% +33.27%
90% offered a hourly rate of more than £12.75 £14.60 £12.90
10% offered a hourly rate of more than £18.50 £28.90 £22.00
UK excluding London median hourly rate £15.48 £20.00 £17.54
% change year-on-year
-22.60% +14.05%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50506 55381 53413
As % of all contract IT jobs located in the UK 94.73% 94.92% 94.66%
Number of daily rates quoted 32907 35226 32261
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1614 2075 2087
Median hourly rate £16.50 £17.25 £17.00
Median hourly rate % change year-on-year
-4.34% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.37
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Technical Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 August 2016.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 47 £225 -10.00% 22
London 0 17 £225 -4.25% 5
North West +22 9 £243 - 3
Manchester +5 9 £243 - 2
West Midlands -27 7 £230 - 1
East of England +25 5 £90 -19.24% 7
Yorkshire +3 3 £300 - 1
South East -6 3 £120 -45.45% 3
Hertfordshire - 3 £90 - 3
Salford - 3 - -
Scotland - 3 £233 - 1
City of London +31 2 £319 -29.16% 1
South West +6 2 £388 -13.88% 1
Middlesex - 2 £120 -
Herefordshire - 2 £375 -
Hereford - 2 £375 -
Hull - 2 - -
Letchworth - 2 - -
Birmingham - 2 - -
East Yorkshire - 2 - -
Cambridgeshire +28 1 - - 2
Swindon +6 1 £450 -
Wiltshire 0 1 £450 -
South Yorkshire -2 1 £300 -
Nottinghamshire -5 1 - -
East Midlands -5 1 - -
Nottingham -9 1 - -
Shropshire -22 1 - -
Warwickshire - 1 £160 -
Wales - 1 £102 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 44 (49.44%) Windows
2 37 (41.57%) Active Directory
3 29 (32.58%) ITIL
4 24 (26.97%) Microsoft
5 21 (23.60%) Windows 7
6 19 (21.35%) MS Excel
7 18 (20.22%) MS Office
8 16 (17.98%) SQL
9 15 (16.85%) Windows Server
10 14 (15.73%) VMware
11 13 (14.61%) Finance
11 13 (14.61%) MS Exchange
12 12 (13.48%) Unix
13 11 (12.36%) Incident Management
13 11 (12.36%) VMware Infrastructure
14 10 (11.24%) SCCM
14 10 (11.24%) Oracle
15 9 (10.11%) Linux
15 9 (10.11%) Management Information System
15 9 (10.11%) Degree
15 9 (10.11%) Windows Server 2008
15 9 (10.11%) Windows Server 2012
16 8 (8.99%) WordPress
16 8 (8.99%) Service Management
16 8 (8.99%) Intranet
16 8 (8.99%) Project Management
16 8 (8.99%) Cisco
17 7 (7.87%) IBM
17 7 (7.87%) SharePoint
17 7 (7.87%) Windows 8

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.61%) MS Exchange
2 8 (8.99%) WordPress
3 7 (7.87%) Exchange Server 2010
3 7 (7.87%) SharePoint
4 6 (6.74%) Blackberry Enterprise Server
5 5 (5.62%) CMS
5 5 (5.62%) Drupal
6 4 (4.49%) Skype for Business
7 3 (3.37%) Exchange Server 2007
7 3 (3.37%) Exchange Server 2013
8 2 (2.25%) Exchange Server 2003
8 2 (2.25%) IIS
9 1 (1.12%) Apache
9 1 (1.12%) Documentum
9 1 (1.12%) Oracle Workflow
9 1 (1.12%) SharePoint 2010
9 1 (1.12%) WebSphere
Applications
1 19 (21.35%) MS Excel
2 18 (20.22%) MS Office
3 1 (1.12%) MS PowerPoint
3 1 (1.12%) MS Visio
Business Applications
1 5 (5.62%) BASE24
2 2 (2.25%) Oracle EBS
3 1 (1.12%) Dynamics CRM
3 1 (1.12%) Eagle PACE
3 1 (1.12%) Hi Portfolio
3 1 (1.12%) LatentZero
3 1 (1.12%) Markit EDM
3 1 (1.12%) Maximo
3 1 (1.12%) Northgate Housing
3 1 (1.12%) Oracle Applications
3 1 (1.12%) Oracle EBS R12
3 1 (1.12%) Oracle Procure-to-Pay
3 1 (1.12%) thinkFolio
Cloud Services
1 7 (7.87%) Office 365
2 1 (1.12%) Amazon AWS
2 1 (1.12%) Microsoft Azure
2 1 (1.12%) Veeva
Communications & Networking
1 8 (8.99%) Intranet
2 6 (6.74%) TCP/IP
2 6 (6.74%) WAN
2 6 (6.74%) Wireless
3 5 (5.62%) ATM
3 5 (5.62%) Internet
4 4 (4.49%) LAN
5 3 (3.37%) DHCP
5 3 (3.37%) DNS
5 3 (3.37%) Firewall
6 2 (2.25%) MPLS
6 2 (2.25%) Remote Desktop
6 2 (2.25%) SAN
6 2 (2.25%) VoIP
6 2 (2.25%) VPN
7 1 (1.12%) 802.11
7 1 (1.12%) Broadband
7 1 (1.12%) SMS
7 1 (1.12%) SMTP
7 1 (1.12%) WLAN
Database & Business Intelligence
1 4 (4.49%) SQL Server
2 2 (2.25%) SQL Server 2008
3 1 (1.12%) GIS
3 1 (1.12%) Oracle BI Publisher
3 1 (1.12%) Oracle Database
3 1 (1.12%) Oracle Database 11g
3 1 (1.12%) Oracle Reports
3 1 (1.12%) PostgreSQL
3 1 (1.12%) QlikView
3 1 (1.12%) SQL Server 2012
3 1 (1.12%) SQL Server 2014
3 1 (1.12%) SQL Server Integration Services
3 1 (1.12%) SQL Server Reporting Services
3 1 (1.12%) SQLPlus
Development Applications
1 1 (1.12%) JDeveloper
1 1 (1.12%) Oracle Forms
1 1 (1.12%) Team Foundation Server
1 1 (1.12%) Visual Studio
General
1 13 (14.61%) Finance
2 4 (4.49%) Law
3 3 (3.37%) Back Office
3 3 (3.37%) Legal
3 3 (3.37%) Manufacturing
4 2 (2.25%) Banking
5 1 (1.12%) Automotive
5 1 (1.12%) Investment Banking
5 1 (1.12%) Local Government
5 1 (1.12%) Publishing
5 1 (1.12%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (5.62%) CSS
1 5 (5.62%) HTML
1 5 (5.62%) J2EE
2 4 (4.49%) .NET
3 3 (3.37%) WCF
3 3 (3.37%) WPF
4 2 (2.25%) ASP.NET
4 2 (2.25%) Web Services
5 1 (1.12%) 802.1X
5 1 (1.12%) OAuth
5 1 (1.12%) OpenID
5 1 (1.12%) SAML
5 1 (1.12%) WebSphere MQ
5 1 (1.12%) XML
Miscellaneous
1 9 (10.11%) Management Information System
2 5 (5.62%) Analytical Skills
2 5 (5.62%) Blackberry
2 5 (5.62%) Data Centre
2 5 (5.62%) EMV
2 5 (5.62%) IBM Mainframe
2 5 (5.62%) Mainframe
2 5 (5.62%) Tandem
3 3 (3.37%) EMC VNX
4 2 (2.25%) CMDB
4 2 (2.25%) iSeries
5 1 (1.12%) Clustering
5 1 (1.12%) Fat Client
5 1 (1.12%) FMCG
5 1 (1.12%) Life Science
5 1 (1.12%) Mathematics
5 1 (1.12%) Smartphone
5 1 (1.12%) Thin Client
Operating Systems
1 44 (49.44%) Windows
2 21 (23.60%) Windows 7
3 15 (16.85%) Windows Server
4 12 (13.48%) Unix
5 9 (10.11%) Linux
5 9 (10.11%) Windows Server 2008
5 9 (10.11%) Windows Server 2012
6 7 (7.87%) Windows 8
7 5 (5.62%) Windows Server 2003
8 4 (4.49%) Mac OS X
8 4 (4.49%) Windows 10
9 3 (3.37%) Red Hat Enterprise Linux
9 3 (3.37%) Solaris
10 2 (2.25%) Android
10 2 (2.25%) Windows XP
Processes & Methodologies
1 29 (32.58%) ITIL
2 11 (12.36%) Incident Management
3 8 (8.99%) Project Management
3 8 (8.99%) Service Management
4 6 (6.74%) Coaching
4 6 (6.74%) Configuration Management
4 6 (6.74%) ITIL V3
5 5 (5.62%) Information Security
5 5 (5.62%) ITIL V2
5 5 (5.62%) Problem Management
5 5 (5.62%) Root Cause Analysis
5 5 (5.62%) Supplier Management
6 4 (4.49%) Content Management
6 4 (4.49%) Disaster Recovery
7 3 (3.37%) Change Management
7 3 (3.37%) Release Management
7 3 (3.37%) Service Delivery
7 3 (3.37%) Virtual Environments
8 2 (2.25%) Data Protection
8 2 (2.25%) SDLC
Programming Languages
1 16 (17.98%) SQL
2 5 (5.62%) COBOL
2 5 (5.62%) Java
3 4 (4.49%) C#
4 3 (3.37%) PL/SQL
5 2 (2.25%) Perl
5 2 (2.25%) PowerShell
6 1 (1.12%) JavaScript
6 1 (1.12%) Python
6 1 (1.12%) RPG
6 1 (1.12%) RPG IV
6 1 (1.12%) T-SQL
Qualifications
1 9 (10.11%) Degree
2 6 (6.74%) Microsoft Certification
3 5 (5.62%) ITIL Certification
4 3 (3.37%) EMCSA
4 3 (3.37%) Security Cleared
5 2 (2.25%) CCNA
5 2 (2.25%) Cisco Certification
5 2 (2.25%) DV Cleared
5 2 (2.25%) MCSA
6 1 (1.12%) CCNP
6 1 (1.12%) DBS Check
6 1 (1.12%) HNC
6 1 (1.12%) HND
6 1 (1.12%) ITIL Foundation Certificate
6 1 (1.12%) MCITP
6 1 (1.12%) MCSE
6 1 (1.12%) SC Cleared
Quality Assurance & Compliance
1 5 (5.62%) SLA
2 3 (3.37%) ISO/IEC 27001
3 2 (2.25%) QA
4 1 (1.12%) Data Quality
System Software
1 37 (41.57%) Active Directory
2 11 (12.36%) VMware Infrastructure
3 4 (4.49%) Virtual Desktop
3 4 (4.49%) vSphere
4 3 (3.37%) Virtual Machines
4 3 (3.37%) Virtual Servers
5 2 (2.25%) DFS Replication
5 2 (2.25%) Hyper-V
6 1 (1.12%) Microsoft App-V
6 1 (1.12%) UAG
6 1 (1.12%) XenApp
6 1 (1.12%) XenDesktop
6 1 (1.12%) XenServer
Systems Management
1 10 (11.24%) SCCM
2 5 (5.62%) SCOM
3 4 (4.49%) WSUS
4 3 (3.37%) EMC NetWorker
4 3 (3.37%) Microsoft Data Protection Manager
5 2 (2.25%) SCDPM
5 2 (2.25%) SCOrch
5 2 (2.25%) SCSM
5 2 (2.25%) SCVMM
6 1 (1.12%) Microsoft Clustering
6 1 (1.12%) NetBackup
6 1 (1.12%) Norton AntiVirus
6 1 (1.12%) OpenView Configuration Management
6 1 (1.12%) Oracle Identity Management
Vendors
1 24 (26.97%) Microsoft
2 14 (15.73%) VMware
3 10 (11.24%) Oracle
4 8 (8.99%) Cisco
5 7 (7.87%) IBM
6 6 (6.74%) LANDesk
7 5 (5.62%) Citrix
8 3 (3.37%) Apple
8 3 (3.37%) EMC
8 3 (3.37%) Red Hat
9 2 (2.25%) HP
10 1 (1.12%) CheckPoint
10 1 (1.12%) Dell
10 1 (1.12%) Fidessa
10 1 (1.12%) Intel Security
10 1 (1.12%) JD Edwards
10 1 (1.12%) Salesforce.com
10 1 (1.12%) SAP
10 1 (1.12%) Sun
10 1 (1.12%) Symantec
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