The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 571 530 503
Rank change year-on-year
-41 -27
Contract jobs requiring a Technical Support Analyst 36 52 46
As % of all contract IT jobs located in the UK 0.066% 0.099% 0.098%
As % of the Job Titles category 0.072% 0.11% 0.11%
Number of daily rates quoted 11 27 12
Average daily rate
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of your Daily Rate
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£273 £241 £263
Average daily rate % change year-on-year
+12.95% -8.09%
90% offered a daily rate of more than £165 £132 £216
10% offered a daily rate of more than £325 £405 £474
UK excluding London average daily rate £300 £225 £225
% change year-on-year
+33.33% -
Number of hourly rates quoted 3 8 10
Average hourly rate £27.50 £20.75 £15.50
Average hourly rate % change year-on-year
+32.53% +33.87%
90% offered a hourly rate of more than £17.10 £12.50 £10.00
10% offered a hourly rate of more than £29.50 £23.00 £24.65
UK excluding London average hourly rate £27.50 £23.00 £14.00
% change year-on-year
+19.56% +64.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2015.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2015.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 35 £273 +0.92% 24
London -15 19 £235 -30.88% 7
Greenford - 7 - -
South East -13 6 - - 5
West Midlands -6 5 £300 -
City of London +11 4 £320 +204.76% 3
Berkshire -5 3 - -
Atherstone - 3 £325 -
Warwickshire - 3 £325 -
North West -19 2 - -
Merseyside - 2 - -
Oxfordshire - 2 - - 1
Oxford - 2 - - 1
St Helens - 2 - -
Suffolk +10 1 - -
Ipswich +8 1 - -
Surrey +5 1 - - 1
East of England +1 1 - - 4
Edinburgh -2 1 - - 3
Scotland -8 1 - - 4
East Midlands -10 1 - - 1
Yorkshire -14 1 - - 6
West Yorkshire - 1 - - 1
Epsom - 1 - -
Coventry - 1 £165 -
Leeds - 1 - -
Leicester - 1 - -
Hayes - 1 £200 -
Leicestershire - 1 - -
Maidenhead - 1 - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 43 (57.33%) Windows
2 33 (44.00%) ITIL
3 29 (38.67%) SQL
4 28 (37.33%) Linux
5 18 (24.00%) Oracle
5 18 (24.00%) UNIX
5 18 (24.00%) Microsoft
6 17 (22.67%) IBM
7 15 (20.00%) Active Directory
8 13 (17.33%) E-Commerce
8 13 (17.33%) WebSphere Application Server
8 13 (17.33%) IIS
8 13 (17.33%) WebSphere
9 12 (16.00%) Windows 7
9 12 (16.00%) Java
9 12 (16.00%) Tomcat
10 11 (14.67%) AIX
10 11 (14.67%) MS Office
10 11 (14.67%) DB2
10 11 (14.67%) HTTP
10 11 (14.67%) TCP/IP
10 11 (14.67%) IBM HTTP Server
10 11 (14.67%) Analytical Skills
11 10 (13.33%) Root Cause Analysis
11 10 (13.33%) Cisco
12 9 (12.00%) LAN
12 9 (12.00%) HPUX
12 9 (12.00%) Middleware
13 8 (10.67%) HP
13 8 (10.67%) Windows Server 2008

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (17.33%) WebSphere Application Server
1 13 (17.33%) IIS
1 13 (17.33%) WebSphere
2 12 (16.00%) Tomcat
3 11 (14.67%) IBM HTTP Server
4 5 (6.67%) MS Exchange
5 4 (5.33%) IBM Notes
6 3 (4.00%) WorkSite
7 1 (1.33%) Apache
7 1 (1.33%) Lotus Domino
7 1 (1.33%) Blackberry Enterprise Server
7 1 (1.33%) Exchange Server 2010
7 1 (1.33%) Exchange Server 2013
Applications
1 11 (14.67%) MS Office
2 6 (8.00%) MS Excel
3 3 (4.00%) MS PowerPoint
Business Applications
1 1 (1.33%) Remedy ITSM
Cloud Services
1 2 (2.67%) Microsoft Azure
1 2 (2.67%) Amazon AWS
2 1 (1.33%) Google Apps
Communications & Networking
1 11 (14.67%) HTTP
1 11 (14.67%) TCP/IP
2 9 (12.00%) LAN
3 7 (9.33%) WAN
4 6 (8.00%) SAN
5 5 (6.67%) Intranet
6 4 (5.33%) DNS
7 3 (4.00%) DHCP
7 3 (4.00%) FTP
7 3 (4.00%) Firewall
7 3 (4.00%) SSH
7 3 (4.00%) NAS
8 2 (2.67%) IP Telephony
8 2 (2.67%) TACACS
8 2 (2.67%) Internet
8 2 (2.67%) LDAP
8 2 (2.67%) SNMP
8 2 (2.67%) VPN
9 1 (1.33%) SSL
9 1 (1.33%) Broadband
Database & Business Intelligence
1 11 (14.67%) DB2
2 4 (5.33%) SQL Server
3 3 (4.00%) Relational Database
4 2 (2.67%) IDOL
4 2 (2.67%) Data Warehouse
5 1 (1.33%) RDBMS
5 1 (1.33%) Oracle Database
Development Applications
1 5 (6.67%) Ant
2 2 (2.67%) Octopus Deploy
3 1 (1.33%) Introscope
General
1 7 (9.33%) Finance
2 4 (5.33%) Telecoms
2 4 (5.33%) Legal
3 3 (4.00%) Law
4 2 (2.67%) Banking
4 2 (2.67%) Publishing
5 1 (1.33%) Front Office
5 1 (1.33%) Retail
5 1 (1.33%) Marketing
Libraries, Frameworks & Software Standards
1 9 (12.00%) Middleware
2 3 (4.00%) CSS
2 3 (4.00%) .NET
3 2 (2.67%) CSS3
3 2 (2.67%) HTML
4 1 (1.33%) Web Services
4 1 (1.33%) ASP.NET
4 1 (1.33%) Java EE
Miscellaneous
1 11 (14.67%) Analytical Skills
2 6 (8.00%) Blackberry
3 4 (5.33%) Client/Server
4 3 (4.00%) iSeries
5 2 (2.67%) Computer Science
5 2 (2.67%) Web 2.0
5 2 (2.67%) Learning Management System
5 2 (2.67%) AS400
5 2 (2.67%) Management Information System
6 1 (1.33%) Clustering
6 1 (1.33%) E-Learning
6 1 (1.33%) EqualLogic
6 1 (1.33%) Hedge funds
6 1 (1.33%) Enterprise Storage
6 1 (1.33%) Mobile App
6 1 (1.33%) BYOD
6 1 (1.33%) PKI
6 1 (1.33%) Credit Risk
6 1 (1.33%) Market Risk
Operating Systems
1 43 (57.33%) Windows
2 28 (37.33%) Linux
3 18 (24.00%) UNIX
4 12 (16.00%) Windows 7
5 11 (14.67%) AIX
6 9 (12.00%) HPUX
7 8 (10.67%) Windows Server 2008
8 7 (9.33%) Windows Server 2012
8 7 (9.33%) Solaris
9 5 (6.67%) Windows Server 2003
10 4 (5.33%) Red Hat Enterprise Linux
10 4 (5.33%) Android
10 4 (5.33%) Windows XP
11 3 (4.00%) OS/400
11 3 (4.00%) Windows 8
12 2 (2.67%) Windows Vista
12 2 (2.67%) BlackBerry OS
12 2 (2.67%) Apple iOS
13 1 (1.33%) Windows NT
13 1 (1.33%) Mac OS
Processes & Methodologies
1 33 (44.00%) ITIL
2 13 (17.33%) E-Commerce
3 10 (13.33%) Root Cause Analysis
4 6 (8.00%) Change Management
5 5 (6.67%) Continuous Improvement
5 5 (6.67%) Problem Management
6 4 (5.33%) Load Balancing
6 4 (5.33%) Knowledge Management
7 3 (4.00%) Migration
7 3 (4.00%) Service Management
7 3 (4.00%) Network Management
7 3 (4.00%) Incident Management
8 2 (2.67%) Time Management
8 2 (2.67%) Business Development
8 2 (2.67%) Information Management
8 2 (2.67%) Capacity Management
8 2 (2.67%) ITIL V3
8 2 (2.67%) Capacity Planning
8 2 (2.67%) Service Delivery
8 2 (2.67%) Web Design
Programming Languages
1 29 (38.67%) SQL
2 12 (16.00%) Java
3 5 (6.67%) Python
3 5 (6.67%) Jython
4 2 (2.67%) PowerShell
4 2 (2.67%) Shell Script
4 2 (2.67%) C#
4 2 (2.67%) Perl
5 1 (1.33%) PHP
5 1 (1.33%) PL/SQL
Qualifications
1 6 (8.00%) Microsoft Certification
2 4 (5.33%) MCSE
3 2 (2.67%) SC Cleared
3 2 (2.67%) Security Cleared
3 2 (2.67%) Degree
3 2 (2.67%) MCDST
3 2 (2.67%) MCP
3 2 (2.67%) MCSA
4 1 (1.33%) Cisco Certification
4 1 (1.33%) CCNA
4 1 (1.33%) MOS
4 1 (1.33%) MCITP
Quality Assurance & Compliance
1 5 (6.67%) SLA
System Software
1 15 (20.00%) Active Directory
2 3 (4.00%) VMware ESX
2 3 (4.00%) VMware Infrastructure
2 3 (4.00%) Microsoft Virtual Server
3 1 (1.33%) DFS Replication
3 1 (1.33%) vSphere
3 1 (1.33%) XenApp
3 1 (1.33%) XenDesktop
3 1 (1.33%) Hyper-V
Systems Management
1 2 (2.67%) ServiceCenter
1 2 (2.67%) SCCM
1 2 (2.67%) Cisco Prime
1 2 (2.67%) Icinga
1 2 (2.67%) NetBackup
1 2 (2.67%) Norton AntiVirus
1 2 (2.67%) Netcool
1 2 (2.67%) Nagios
2 1 (1.33%) Tivoli
2 1 (1.33%) CA Wily
2 1 (1.33%) WSUS
Vendors
1 18 (24.00%) Oracle
1 18 (24.00%) Microsoft
2 17 (22.67%) IBM
3 10 (13.33%) Cisco
4 8 (10.67%) HP
5 7 (9.33%) VMware
6 4 (5.33%) Lotus
6 4 (5.33%) Red Hat
6 4 (5.33%) Sun
6 4 (5.33%) Citrix
7 3 (4.00%) Symantec
7 3 (4.00%) McAfee
8 2 (2.67%) F5
8 2 (2.67%) Apple
8 2 (2.67%) CheckPoint
8 2 (2.67%) SAP
8 2 (2.67%) EMC
9 1 (1.33%) Adobe
9 1 (1.33%) Dell
9 1 (1.33%) TIBCO
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