The statistics below represent IT contracts advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Technical Support Analyst
UK
Rank 556 580 585
Rank change year-on-year
+24 +5
Contract jobs requiring a Technical Support Analyst 30 42 36
As % of all contract IT jobs located in the UK 0.067% 0.081% 0.069%
As % of the Job Titles category 0.071% 0.085% 0.073%
Number of daily rates quoted 22 30 20
Median daily rate £150 £203 £288
Median daily rate % change year-on-year
-25.92% -29.56%
90% offered a daily rate of more than £135 £105 £199
10% offered a daily rate of more than £318 £400 £450
UK excluding London median daily rate £165 £219 £295
% change year-on-year
-24.57% -25.84%
Number of hourly rates quoted 0 8 5
Median hourly rate - £19.75 £27.50
Median hourly rate % change year-on-year
- -28.18%
UK excluding London median hourly rate - £11.50 £27.50
% change year-on-year
- -58.18%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42200 49241 49534
As % of all contract IT jobs located in the UK 94.70% 94.98% 94.78%
Number of daily rates quoted 27496 31679 30638
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £575 £560
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1533 1662 1940
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year
+2.85% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.72
% change year-on-year
-2.77% +7.65%

Technical Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 19 February 2017.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 26 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 26 £146 -27.77% 17
London +10 11 £135 -30.32% 2
East of England +10 5 £143 -41.53% 2
East Midlands +4 5 £150 -24.52% 1
Nottinghamshire +9 3 - - 1
Cambridgeshire +5 3 £140 - 1
Nottingham +3 3 - - 1
Cambridge - 3 £140 -
North West +28 2 £165 -58.75% 2
Cardiff - 2 £186 -
South Wales - 2 £186 -
Kegworth - 2 £150 -
Leicestershire - 2 £150 -
Hertfordshire - 2 £188 - 1
Wales - 2 £186 -
Scotland +27 1 - - 1
Edinburgh +24 1 - -
Manchester +11 1 £165 -58.75% 1
West Midlands +10 1 - - 4
South West +9 1 £320 +56.09%
Wiltshire +1 1 £320 +56.09%
Staffordshire - 1 - -
Yorkshire - 1 - - 4
Cumbria - 1 - -
Kendal - 1 - -
Swindon - 1 £320 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 19 February 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 32 (50.00%) Windows
2 29 (45.31%) Active Directory
3 26 (40.63%) Microsoft
4 22 (34.38%) Windows 7
5 21 (32.81%) ITIL
6 19 (29.69%) VMware
7 17 (26.56%) MS Excel
8 16 (25.00%) Windows 10
9 15 (23.44%) VMware Infrastructure
9 15 (23.44%) MS Office
9 15 (23.44%) TCP/IP
10 14 (21.88%) Cisco
11 13 (20.31%) SLA
11 13 (20.31%) SQL
11 13 (20.31%) Service Management
12 12 (18.75%) Wireless
12 12 (18.75%) ITIL Certification
13 11 (17.19%) Virtual Desktop
13 11 (17.19%) LANDesk
13 11 (17.19%) Problem Management
13 11 (17.19%) vSphere
13 11 (17.19%) Root Cause Analysis
13 11 (17.19%) Mac OS X
13 11 (17.19%) Blackberry
13 11 (17.19%) Blackberry Enterprise Server
13 11 (17.19%) Information Security
14 8 (12.50%) HTML
14 8 (12.50%) Degree
14 8 (12.50%) Windows Server
15 7 (10.94%) CSS

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (17.19%) Blackberry Enterprise Server
2 7 (10.94%) CMS
3 6 (9.38%) Drupal
3 6 (9.38%) MS Exchange
3 6 (9.38%) WordPress
4 2 (3.13%) BizTalk Server
4 2 (3.13%) IBM Notes
4 2 (3.13%) JCAPS
4 2 (3.13%) WebSphere
5 1 (1.56%) Exchange Server 2003
5 1 (1.56%) Exchange Server 2007
5 1 (1.56%) Exchange Server 2013
5 1 (1.56%) Skype for Business
Applications
1 17 (26.56%) MS Excel
2 15 (23.44%) MS Office
3 1 (1.56%) MS PowerPoint
Business Applications
1 2 (3.13%) Infor CloudSuite
1 2 (3.13%) Infor CloudSuite Industrial (formerly SyteLine)
1 2 (3.13%) Infor CRM
2 1 (1.56%) SAP Oil and Gas
Cloud Services
1 5 (7.81%) Office 365
Communications & Networking
1 15 (23.44%) TCP/IP
2 12 (18.75%) Wireless
3 6 (9.38%) LAN
4 4 (6.25%) VPN
5 3 (4.69%) DHCP
5 3 (4.69%) DNS
5 3 (4.69%) Firewall
5 3 (4.69%) VoIP
5 3 (4.69%) WAN
6 2 (3.13%) MPLS
6 2 (3.13%) Unified Communications
7 1 (1.56%) 3G
7 1 (1.56%) 4G
7 1 (1.56%) Internet
7 1 (1.56%) IPv4
7 1 (1.56%) SAN
7 1 (1.56%) Skype
7 1 (1.56%) SMS
7 1 (1.56%) VLAN
7 1 (1.56%) Wi-Fi
Database & Business Intelligence
1 5 (7.81%) SQL Server
2 2 (3.13%) BusinessObjects
2 2 (3.13%) DataStage
2 2 (3.13%) SQL Server Integration Services
3 1 (1.56%) Big Data
3 1 (1.56%) OLAP
3 1 (1.56%) Oracle OLAP
3 1 (1.56%) Oracle OWB
3 1 (1.56%) PowerCenter
3 1 (1.56%) RDBMS
3 1 (1.56%) Relational Database
Development Applications
1 3 (4.69%) Team Foundation Server
1 3 (4.69%) Visual Studio
General
1 5 (7.81%) Finance
2 2 (3.13%) Banking
3 1 (1.56%) Automotive
3 1 (1.56%) Electronics
3 1 (1.56%) Local Government
3 1 (1.56%) Manufacturing
3 1 (1.56%) Marketing
3 1 (1.56%) Retail
3 1 (1.56%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (12.50%) HTML
2 7 (10.94%) CSS
3 4 (6.25%) .NET
3 4 (6.25%) WCF
3 4 (6.25%) Web Services
4 3 (4.69%) WPF
4 3 (4.69%) XML
5 2 (3.13%) IBM Integration Bus
5 2 (3.13%) Java SE
5 2 (3.13%) XSLT
Miscellaneous
1 11 (17.19%) Blackberry
2 4 (6.25%) Analytical Skills
2 4 (6.25%) Data Centre
3 2 (3.13%) Enterprise Storage
3 2 (3.13%) iPhone
3 2 (3.13%) NHS
3 2 (3.13%) Over-the-Top Content
3 2 (3.13%) Video on Demand
4 1 (1.56%) Driving Licence
4 1 (1.56%) Fat Client
4 1 (1.56%) iPad
4 1 (1.56%) Mathematics
4 1 (1.56%) Thin Client
Operating Systems
1 32 (50.00%) Windows
2 22 (34.38%) Windows 7
3 16 (25.00%) Windows 10
4 11 (17.19%) Mac OS X
5 8 (12.50%) Windows Server
6 4 (6.25%) Windows Server 2012
7 3 (4.69%) Unix
7 3 (4.69%) Windows Server 2008
8 1 (1.56%) Android
8 1 (1.56%) Apple iOS
8 1 (1.56%) Linux
8 1 (1.56%) Windows 8
8 1 (1.56%) Windows Server 2003
Processes & Methodologies
1 21 (32.81%) ITIL
2 13 (20.31%) Service Management
3 11 (17.19%) Information Security
3 11 (17.19%) Problem Management
3 11 (17.19%) Root Cause Analysis
4 7 (10.94%) Content Management
5 4 (6.25%) Server Monitoring
6 3 (4.69%) Change Management
6 3 (4.69%) Migration
6 3 (4.69%) Project Management
6 3 (4.69%) Release Management
6 3 (4.69%) Service Delivery
6 3 (4.69%) Software Deployment
6 3 (4.69%) Software Distribution
7 2 (3.13%) Business Analysis
7 2 (3.13%) Business Intelligence
7 2 (3.13%) Data Migration
7 2 (3.13%) Disaster Recovery
7 2 (3.13%) ITSM
7 2 (3.13%) PLM
Programming Languages
1 13 (20.31%) SQL
2 5 (7.81%) C#
3 4 (6.25%) JavaScript
3 4 (6.25%) PL/SQL
4 3 (4.69%) Perl
5 2 (3.13%) Shell Script
6 1 (1.56%) Korn
6 1 (1.56%) PHP
Qualifications
1 12 (18.75%) ITIL Certification
2 8 (12.50%) Degree
3 4 (6.25%) A+ Certification
3 4 (6.25%) Security Cleared
4 2 (3.13%) DBS Check
4 2 (3.13%) ISEB
4 2 (3.13%) MCSE
4 2 (3.13%) Microsoft Certification
4 2 (3.13%) SC Cleared
5 1 (1.56%) MCITP
5 1 (1.56%) MCP
5 1 (1.56%) MCSA
Quality Assurance & Compliance
1 13 (20.31%) SLA
2 3 (4.69%) QA
3 2 (3.13%) HL7
System Software
1 29 (45.31%) Active Directory
2 15 (23.44%) VMware Infrastructure
3 11 (17.19%) Virtual Desktop
3 11 (17.19%) vSphere
4 5 (7.81%) Hyper-V
5 2 (3.13%) Microsoft App-V
5 2 (3.13%) Microsoft Virtual Server
5 2 (3.13%) Virtual Servers
6 1 (1.56%) Terminal Services
6 1 (1.56%) VMware ESX
Systems Management
1 5 (7.81%) SCCM
2 1 (1.56%) AirWatch
2 1 (1.56%) Norton AntiVirus
2 1 (1.56%) OpenView Configuration Management
Vendors
1 26 (40.63%) Microsoft
2 19 (29.69%) VMware
3 14 (21.88%) Cisco
4 11 (17.19%) LANDesk
5 5 (7.81%) Oracle
6 4 (6.25%) IBM
7 3 (4.69%) Apple
7 3 (4.69%) Citrix
7 3 (4.69%) Dell
8 2 (3.13%) Fiorano
8 2 (3.13%) Infor
8 2 (3.13%) Intel Security
8 2 (3.13%) InterSystems
8 2 (3.13%) Lotus
9 1 (1.56%) Ab Initio
9 1 (1.56%) Google
9 1 (1.56%) Informatica
9 1 (1.56%) Palo Alto
9 1 (1.56%) Symantec
9 1 (1.56%) Tableau