The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 572 527 505
Rank change year-on-year
-45 -22
Contract jobs requiring a Technical Support Analyst 40 51 64
As % of all contract IT jobs located in the UK 0.070% 0.100% 0.13%
As % of the Job Titles category 0.077% 0.11% 0.13%
Number of daily rates quoted 21 22 20
Average daily rate
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£240 £288 £250
Average daily rate % change year-on-year
-16.52% +15.00%
90% offered a daily rate of more than £190 £164 £160
10% offered a daily rate of more than £480 £525 £358
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 8 10 17
Average hourly rate £18.50 £13.50 £17.50
Average hourly rate % change year-on-year
+37.03% -22.85%
90% offered a hourly rate of more than £14.50 £11.45 £10.00
10% offered a hourly rate of more than £20.30 £18.10 £20.00
UK excluding London average hourly rate £17.00 £14.00 £17.50
% change year-on-year
+21.42% -20.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51627 47265 47439
As % of all contract IT jobs located in the UK 90.78% 92.65% 93.09%
Number of daily rates quoted 32694 28640 26630
Average daily rate £400 £400 £385
Average daily rate % change year-on-year
- +3.89%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £570
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2099 2053 2601
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £37.50 £41.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 November 2014.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 36 £240 -16.52% 24
London -16 17 £410 -21.90% 5
West Midlands - 6 £190 - 1
City of London +10 4 - - 1
East of England -11 4 £441 - 1
South East -27 4 £238 -24.00% 7
Reading +13 3 £265 -33.75% 3
Berkshire +3 3 £265 -31.61% 5
Coventry - 3 £225 -
North West -6 2 £240 - 3
Scotland -9 2 - -
Hertfordshire -10 2 £441 - 1
Yorkshire -18 2 £225 -6.25% 5
Birmingham - 2 £138 -
Manchester -7 1 £240 - 1
West Yorkshire -9 1 £225 - 3
Leeds -10 1 £225 - 2
Somerset - 1 £258 -
Watford - 1 £433 -
West Sussex - 1 £210 -
South West - 1 £258 -
Tyne and Wear - - - -
Wales - - - -
South Wales - - - -
Canary Wharf - - - -
Southwark - - - -
Neath Port Talbot - - - -
Farnborough - - - -
Welwyn Garden City - - - - 1
West Malling - - - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 November 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 52 (51.49%) Windows
2 36 (35.64%) Active Directory
2 36 (35.64%) Microsoft
3 29 (28.71%) ITIL
3 29 (28.71%) Windows 7
4 26 (25.74%) MS Office
5 24 (23.76%) SQL
6 23 (22.77%) MS Exchange
7 20 (19.80%) UNIX
8 18 (17.82%) Linux
9 16 (15.84%) Finance
10 14 (13.86%) Windows Server 2008
10 14 (13.86%) Windows Server 2003
11 13 (12.87%) HP
11 13 (12.87%) MS Excel
11 13 (12.87%) Banking
11 13 (12.87%) Analytical Skills
12 12 (11.88%) SLA
12 12 (11.88%) Cisco
13 11 (10.89%) Windows XP
13 11 (10.89%) Java
14 10 (9.90%) TCP/IP
15 9 (8.91%) Blackberry
15 9 (8.91%) Configuration Management
15 9 (8.91%) Citrix
15 9 (8.91%) Microsoft Certification
15 9 (8.91%) Investment Banking
15 9 (8.91%) Exchange Server 2010
16 8 (7.92%) Stakeholder Management
16 8 (7.92%) VMware

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 November 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (22.77%) MS Exchange
2 9 (8.91%) Exchange Server 2010
3 8 (7.92%) IIS
4 5 (4.95%) SharePoint
5 4 (3.96%) Exchange Server 2007
5 4 (3.96%) WebSphere
5 4 (3.96%) Documentum
6 3 (2.97%) Exchange Server 2003
6 3 (2.97%) SharePoint 2010
7 2 (1.98%) Tomcat
8 1 (0.99%) IBM Notes
8 1 (0.99%) Blackberry Enterprise Server
8 1 (0.99%) SharePoint Server
Applications
1 26 (25.74%) MS Office
2 13 (12.87%) MS Excel
3 6 (5.94%) MS Visio
4 1 (0.99%) S-PLUS
4 1 (0.99%) Final Cut Pro
4 1 (0.99%) Spreadsheet
Business Applications
1 5 (4.95%) ION MarketView
2 1 (0.99%) Academy Housing
2 1 (0.99%) ReMetrica
2 1 (0.99%) IntelliMatch
Communications & Networking
1 10 (9.90%) TCP/IP
2 8 (7.92%) WAN
3 7 (6.93%) VoIP
3 7 (6.93%) Firewall
4 6 (5.94%) LAN
5 5 (4.95%) VPN
5 5 (4.95%) DHCP
6 4 (3.96%) IP Telephony
6 4 (3.96%) Internet
6 4 (3.96%) DNS
7 3 (2.97%) FTP
7 3 (2.97%) Intranet
7 3 (2.97%) 3G
7 3 (2.97%) Multicast
8 2 (1.98%) Cisco ASA
8 2 (1.98%) SSH
8 2 (1.98%) X.509
8 2 (1.98%) SAN
8 2 (1.98%) LDAP
8 2 (1.98%) HTTP
Database & Business Intelligence
1 8 (7.92%) SQL Server
2 5 (4.95%) SQL Server 2000
3 3 (2.97%) DTS
3 3 (2.97%) PowerCenter
4 2 (1.98%) PostgreSQL
4 2 (1.98%) Data Warehouse
4 2 (1.98%) Informix
4 2 (1.98%) MySQL
5 1 (0.99%) SQL Server 2008
Development Applications
1 2 (1.98%) JIRA
1 2 (1.98%) Visual Studio
General
1 16 (15.84%) Finance
2 13 (12.87%) Banking
3 9 (8.91%) Investment Banking
4 2 (1.98%) Front Office
5 1 (0.99%) Law
5 1 (0.99%) Legal
5 1 (0.99%) Publishing
5 1 (0.99%) French Language
5 1 (0.99%) German Language
5 1 (0.99%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (7.92%) XML
2 7 (6.93%) .NET
3 6 (5.94%) FIX Protocol
3 6 (5.94%) HTML
4 5 (4.95%) COM+
5 4 (3.96%) WebSphere MQ
5 4 (3.96%) ASP.NET
6 3 (2.97%) Rendezvous
7 2 (1.98%) WebSphere Message Broker
7 2 (1.98%) FIXML
7 2 (1.98%) FpML
7 2 (1.98%) Middleware
7 2 (1.98%) CSS
7 2 (1.98%) XSLT
8 1 (0.99%) EDI
8 1 (0.99%) Spring
8 1 (0.99%) Software Packaging
8 1 (0.99%) Spring MVC
Miscellaneous
1 13 (12.87%) Analytical Skills
2 9 (8.91%) Blackberry
3 5 (4.95%) Fixed Income
4 3 (2.97%) Foreign Exchange (FX)
4 3 (2.97%) Clustering
5 2 (1.98%) Life Science
5 2 (1.98%) Fat Client
5 2 (1.98%) CMDB
5 2 (1.98%) SWIFT
5 2 (1.98%) iSeries
5 2 (1.98%) Cryptography
5 2 (1.98%) EPoS
5 2 (1.98%) NHS
5 2 (1.98%) Thin Client
6 1 (0.99%) Client/Server
6 1 (0.99%) Management Information System
6 1 (0.99%) Mainframe
6 1 (0.99%) Derivative
6 1 (0.99%) Smartphone
6 1 (0.99%) AS400
Operating Systems
1 52 (51.49%) Windows
2 29 (28.71%) Windows 7
3 20 (19.80%) UNIX
4 18 (17.82%) Linux
5 14 (13.86%) Windows Server 2008
5 14 (13.86%) Windows Server 2003
6 11 (10.89%) Windows XP
7 6 (5.94%) Red Hat Enterprise Linux
7 6 (5.94%) HPUX
8 3 (2.97%) Mac OS
8 3 (2.97%) Windows Server 2012
9 2 (1.98%) Windows Vista
9 2 (1.98%) Android
9 2 (1.98%) Windows 8
9 2 (1.98%) CentOS
9 2 (1.98%) OS/400
9 2 (1.98%) Windows 2000
9 2 (1.98%) Solaris
10 1 (0.99%) AIX
10 1 (0.99%) Mac OS X
Processes & Methodologies
1 29 (28.71%) ITIL
2 9 (8.91%) Configuration Management
3 8 (7.92%) Stakeholder Management
4 6 (5.94%) Load Balancing
4 6 (5.94%) Migration
5 5 (4.95%) Change Control
6 4 (3.96%) Incident Management
6 4 (3.96%) CRM
7 3 (2.97%) Business Intelligence
7 3 (2.97%) E-Commerce
7 3 (2.97%) Service Management
7 3 (2.97%) Identity Management
7 3 (2.97%) Project Management
7 3 (2.97%) Change Management
7 3 (2.97%) Workflow
7 3 (2.97%) Performance Tuning
8 2 (1.98%) Line Management
8 2 (1.98%) Problem Management
8 2 (1.98%) Capacity Planning
8 2 (1.98%) Service Delivery
Programming Languages
1 24 (23.76%) SQL
2 11 (10.89%) Java
3 5 (4.95%) JavaScript
3 5 (4.95%) VB
3 5 (4.95%) VB.NET
3 5 (4.95%) VB6
4 4 (3.96%) PowerShell
4 4 (3.96%) Python
4 4 (3.96%) VBScript
5 2 (1.98%) ActionScript 2.0
5 2 (1.98%) ActionScript
5 2 (1.98%) VBA
5 2 (1.98%) Perl
5 2 (1.98%) PHP
5 2 (1.98%) PL/SQL
5 2 (1.98%) C#
5 2 (1.98%) T-SQL
6 1 (0.99%) Shell Script
Qualifications
1 9 (8.91%) Microsoft Certification
2 7 (6.93%) MCSE
3 6 (5.94%) MCP
4 5 (4.95%) SC Cleared
4 5 (4.95%) DV Cleared
4 5 (4.95%) Security Cleared
4 5 (4.95%) ITIL Foundation Certificate
5 3 (2.97%) Degree
6 1 (0.99%) MCSA
6 1 (0.99%) ITIL Certification
6 1 (0.99%) CCNA
6 1 (0.99%) Citrix Certification
6 1 (0.99%) Cisco Certification
6 1 (0.99%) MOS
6 1 (0.99%) JNCIA
6 1 (0.99%) MCDST
6 1 (0.99%) MCITP
6 1 (0.99%) CCSA
Quality Assurance & Compliance
1 12 (11.88%) SLA
2 1 (0.99%) Sarbanes-Oxley
System Software
1 36 (35.64%) Active Directory
2 7 (6.93%) VMware Infrastructure
3 4 (3.96%) XenApp
4 3 (2.97%) XenDesktop
5 2 (1.98%) vSphere
6 1 (0.99%) VMware ESX
6 1 (0.99%) Hyper-V
Systems Management
1 5 (4.95%) SCCM
2 3 (2.97%) Control-M
3 2 (1.98%) SCOM
3 2 (1.98%) Puppet
3 2 (1.98%) Nagios
3 2 (1.98%) CA SiteMinder
4 1 (0.99%) Norton AntiVirus
4 1 (0.99%) FortiGate
Vendors
1 36 (35.64%) Microsoft
2 13 (12.87%) HP
3 12 (11.88%) Cisco
4 9 (8.91%) Citrix
5 8 (7.92%) VMware
6 6 (5.94%) Symantec
6 6 (5.94%) Red Hat
6 6 (5.94%) Oracle
7 5 (4.95%) IBM
7 5 (4.95%) Remedy
7 5 (4.95%) ION Trading
8 4 (3.96%) Apple
9 3 (2.97%) Sage
9 3 (2.97%) TIBCO
9 3 (2.97%) Informatica
9 3 (2.97%) Siemens
10 2 (1.98%) Axway
10 2 (1.98%) Tumbleweed
10 2 (1.98%) Splunk
10 2 (1.98%) Mitel
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