The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 544 520 493
Rank change year-on-year
-24 -27
Contract jobs requiring a Technical Support Analyst 62 59 98
As % of all contract IT jobs located in the UK 0.11% 0.11% 0.17%
As % of the Job Titles category 0.12% 0.12% 0.18%
Number of daily rates quoted 31 23 22
Average daily rate
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of your Daily Rate
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£240 £250 £213
Average daily rate % change year-on-year
-4.00% +17.64%
90% offered a daily rate of more than £125 £165 £160
10% offered a daily rate of more than £410 £390 £445
UK excluding London average daily rate £228 £238 £203
% change year-on-year
-4.21% +17.28%
Number of hourly rates quoted 16 7 23
Average hourly rate £17.07 £15.50 £15.00
Average hourly rate % change year-on-year
+10.12% +3.33%
90% offered a hourly rate of more than £12.75 £10.00 £12.00
10% offered a hourly rate of more than £21.00 £18.00 £22.40
UK excluding London average hourly rate £17.07 £12.75 £13.50
% change year-on-year
+33.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 August 2014.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 August 2014.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 57 £245 -2.00% 31
London +20 28 £325 +10.16% 14
South East -11 15 £235 -6.00% 7
City of London +17 9 £253 -16.52% 5
Surrey +1 6 £230 -20.00% 1
Scotland -11 5 £150 -
Berkshire +9 4 - - 2
Buckinghamshire 0 4 £270 -16.92% 2
West Midlands -12 4 £206 -
North East -18 4 - -
Tyne and Wear -19 4 - -
Edinburgh - 4 £150 -
Reading +11 3 - - 1
East of England -25 3 £125 -58.33% 2
Milton Keynes -1 2 £270 -16.92% 1
Yorkshire -4 2 £123 - 2
Coventry -10 2 £188 -
Birmingham -2 1 - -
West Yorkshire -2 1 - - 2
Leeds -6 1 - -
North West -14 1 £300 +41.17% 2
Oxford - 1 - - 1
Inverclyde - 1 - -
Warwickshire - 1 £225 -
Oxfordshire - 1 - - 1
York - 1 £123 -
North Yorkshire - 1 £123 -
Northamptonshire - - - -
Nottinghamshire - - - -
Bedfordshire - - - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 65 (56.03%) Windows
2 44 (37.93%) Active Directory
3 40 (34.48%) Microsoft
4 33 (28.45%) MS Exchange
4 33 (28.45%) MS Office
5 32 (27.59%) ITIL
6 29 (25.00%) SQL
6 29 (25.00%) Windows 7
7 27 (23.28%) Finance
8 22 (18.97%) Windows Server 2003
9 21 (18.10%) Windows Server 2008
10 17 (14.66%) Cisco
10 17 (14.66%) Microsoft Certification
10 17 (14.66%) MS Excel
10 17 (14.66%) UNIX
10 17 (14.66%) VMware
11 15 (12.93%) Citrix
11 15 (12.93%) SLA
11 15 (12.93%) Exchange Server 2010
12 14 (12.07%) HP
12 14 (12.07%) Oracle
12 14 (12.07%) SQL Server
12 14 (12.07%) Firewall
13 13 (11.21%) Linux
13 13 (11.21%) Windows XP
14 12 (10.34%) Java
15 11 (9.48%) MCSE
16 10 (8.62%) Migration
16 10 (8.62%) Banking
16 10 (8.62%) VMware Infrastructure

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (28.45%) MS Exchange
2 15 (12.93%) Exchange Server 2010
3 10 (8.62%) IIS
4 8 (6.90%) Exchange Server 2007
4 8 (6.90%) Exchange Server 2003
4 8 (6.90%) SharePoint
5 7 (6.03%) Blackberry Enterprise Server
6 4 (3.45%) Documentum
7 3 (2.59%) IBM Notes
7 3 (2.59%) WebSphere
8 2 (1.72%) Lync
8 2 (1.72%) SharePoint 2010
8 2 (1.72%) Exchange Server 2000
8 2 (1.72%) Oracle Application Server
8 2 (1.72%) Tomcat
8 2 (1.72%) BizTalk Server
9 1 (0.86%) MTS
9 1 (0.86%) SharePoint Server
9 1 (0.86%) Oracle Workflow
Applications
1 33 (28.45%) MS Office
2 17 (14.66%) MS Excel
3 3 (2.59%) MS Visio
4 1 (0.86%) Spreadsheet
Business Applications
1 5 (4.31%) ION MarketView
2 3 (2.59%) Endur
2 3 (2.59%) Oracle EBS
2 3 (2.59%) Oracle General Ledger
2 3 (2.59%) Aligne
2 3 (2.59%) Oracle Payables
2 3 (2.59%) Oracle Receivables
2 3 (2.59%) Oracle Cash Management
3 2 (1.72%) Oracle Assets
3 2 (1.72%) Oracle CRM
3 2 (1.72%) ZaiNet
3 2 (1.72%) Oracle 11i
3 2 (1.72%) Oracle Financials
4 1 (0.86%) Academy Housing
4 1 (0.86%) Remedy ITSM
4 1 (0.86%) Oracle Applications
4 1 (0.86%) Movex
4 1 (0.86%) Oracle EBS R12
4 1 (0.86%) Oracle iProcurement
4 1 (0.86%) Infor M3
Cloud Services
1 2 (1.72%) Office 365
2 1 (0.86%) SaaS
Communications & Networking
1 14 (12.07%) Firewall
2 9 (7.76%) TCP/IP
2 9 (7.76%) VPN
3 8 (6.90%) WAN
3 8 (6.90%) DNS
4 7 (6.03%) DHCP
4 7 (6.03%) LAN
5 5 (4.31%) Internet
5 5 (4.31%) FTP
5 5 (4.31%) SAN
5 5 (4.31%) Wireless
5 5 (4.31%) Cisco ASA
6 3 (2.59%) HTTP
6 3 (2.59%) SSL
6 3 (2.59%) IP Telephony
6 3 (2.59%) Multicast
7 2 (1.72%) Wi-Fi
7 2 (1.72%) Cisco IOS
7 2 (1.72%) SSH
7 2 (1.72%) LDAP
Database & Business Intelligence
1 14 (12.07%) SQL Server
2 7 (6.03%) SQL Server 2008
3 5 (4.31%) SQL Server 2000
4 3 (2.59%) PowerCenter
4 3 (2.59%) DTS
4 3 (2.59%) Oracle Reports
5 2 (1.72%) Oracle BI Publisher
5 2 (1.72%) Oracle Database
5 2 (1.72%) Oracle Database 11g
5 2 (1.72%) SQL Server 2005
5 2 (1.72%) MySQL
5 2 (1.72%) Informix
5 2 (1.72%) Data Warehouse
5 2 (1.72%) Oracle Database 10g
6 1 (0.86%) Oracle Discoverer
6 1 (0.86%) DB2
6 1 (0.86%) PostgreSQL
Development Applications
1 4 (3.45%) Visual Studio
2 3 (2.59%) Oracle Forms
3 2 (1.72%) JIRA
General
1 27 (23.28%) Finance
2 10 (8.62%) Banking
3 6 (5.17%) Investment Banking
4 2 (1.72%) Front Office
4 2 (1.72%) German Language
4 2 (1.72%) Spanish Language
5 1 (0.86%) French Language
5 1 (0.86%) General Ledger
5 1 (0.86%) Italian Language
5 1 (0.86%) Legal
5 1 (0.86%) Publishing
5 1 (0.86%) Financial Institution
5 1 (0.86%) Back Office
Libraries, Frameworks & Software Standards
1 10 (8.62%) .NET
1 10 (8.62%) XML
2 7 (6.03%) HTML
3 5 (4.31%) COM+
4 4 (3.45%) ASP.NET
5 3 (2.59%) Rendezvous
5 3 (2.59%) CSS
6 2 (1.72%) FIX Protocol
6 2 (1.72%) WebSphere MQ
6 2 (1.72%) FIXML
7 1 (0.86%) JMS
7 1 (0.86%) WAP
7 1 (0.86%) J2EE
7 1 (0.86%) JSP
7 1 (0.86%) SOAP
7 1 (0.86%) Web Services
7 1 (0.86%) XSLT
7 1 (0.86%) Spring
7 1 (0.86%) XMPP
7 1 (0.86%) Software Packaging
Miscellaneous
1 10 (8.62%) Blackberry
2 5 (4.31%) Fixed Income
3 3 (2.59%) Foreign Exchange (FX)
3 3 (2.59%) NHS
3 3 (2.59%) Derivative
4 2 (1.72%) FlexPod
4 2 (1.72%) SWIFT
4 2 (1.72%) iPad
4 2 (1.72%) iPhone
4 2 (1.72%) Management Information System
4 2 (1.72%) Clustering
4 2 (1.72%) Cryptography
4 2 (1.72%) Life Science
4 2 (1.72%) EPoS
5 1 (0.86%) Mainframe
5 1 (0.86%) Client/Server
5 1 (0.86%) CMDB
5 1 (0.86%) AS400
5 1 (0.86%) HP StorageWorks
5 1 (0.86%) Enterprise Storage
Operating Systems
1 65 (56.03%) Windows
2 29 (25.00%) Windows 7
3 22 (18.97%) Windows Server 2003
4 21 (18.10%) Windows Server 2008
5 17 (14.66%) UNIX
6 13 (11.21%) Linux
6 13 (11.21%) Windows XP
7 6 (5.17%) Red Hat Enterprise Linux
7 6 (5.17%) Mac OS X
8 5 (4.31%) Windows 8
9 4 (3.45%) Mac OS
9 4 (3.45%) Windows 2000
10 3 (2.59%) Android
11 2 (1.72%) Windows 2000 Server
11 2 (1.72%) Windows Vista
11 2 (1.72%) HPUX
12 1 (0.86%) CentOS
12 1 (0.86%) Apple iOS
12 1 (0.86%) Windows Server 2012
12 1 (0.86%) Windows Phone
Processes & Methodologies
1 32 (27.59%) ITIL
2 10 (8.62%) Migration
3 6 (5.17%) Stakeholder Management
3 6 (5.17%) Incident Management
3 6 (5.17%) CRM
3 6 (5.17%) Configuration Management
4 5 (4.31%) Business Intelligence
4 5 (4.31%) Service Delivery
4 5 (4.31%) Workflow
4 5 (4.31%) Capacity Planning
4 5 (4.31%) Change Control
5 4 (3.45%) Service Management
5 4 (3.45%) Change Management
5 4 (3.45%) Time Management
5 4 (3.45%) Problem Management
6 3 (2.59%) User Acceptance Testing
6 3 (2.59%) Business Continuity
6 3 (2.59%) Identity Management
6 3 (2.59%) ETRM
6 3 (2.59%) ITIL V3
Programming Languages
1 29 (25.00%) SQL
2 12 (10.34%) Java
3 8 (6.90%) PowerShell
3 8 (6.90%) VB
4 7 (6.03%) PL/SQL
5 6 (5.17%) JavaScript
6 5 (4.31%) VB.NET
6 5 (4.31%) VB6
7 4 (3.45%) ActionScript 2.0
7 4 (3.45%) VBScript
7 4 (3.45%) ActionScript
7 4 (3.45%) C#
8 3 (2.59%) Python
8 3 (2.59%) VBA
9 2 (1.72%) R
9 2 (1.72%) T-SQL
9 2 (1.72%) Perl
9 2 (1.72%) Shell Script
9 2 (1.72%) Tcl
10 1 (0.86%) PHP
Qualifications
1 17 (14.66%) Microsoft Certification
2 11 (9.48%) MCSE
3 9 (7.76%) MCP
4 6 (5.17%) Degree
4 6 (5.17%) MCSA
5 5 (4.31%) Security Cleared
5 5 (4.31%) SC Cleared
6 4 (3.45%) MOS
6 4 (3.45%) MCITP
7 3 (2.59%) ITIL Certification
7 3 (2.59%) DV Cleared
7 3 (2.59%) ITIL Foundation Certificate
8 2 (1.72%) CCNA
8 2 (1.72%) Cisco Certification
9 1 (0.86%) CNE
9 1 (0.86%) Novell Certification
Quality Assurance & Compliance
1 15 (12.93%) SLA
2 1 (0.86%) Sarbanes-Oxley
2 1 (0.86%) QA
System Software
1 44 (37.93%) Active Directory
2 10 (8.62%) VMware Infrastructure
3 6 (5.17%) Hyper-V
4 5 (4.31%) VMware ESX
4 5 (4.31%) XenApp
5 4 (3.45%) vSphere
6 2 (1.72%) XenDesktop
7 1 (0.86%) Terminal Services
7 1 (0.86%) VMware Server
7 1 (0.86%) VMware ESXi
Systems Management
1 5 (4.31%) SCCM
2 3 (2.59%) Control-M
3 2 (1.72%) CA SiteMinder
4 1 (0.86%) Norton AntiVirus
4 1 (0.86%) Nagios
4 1 (0.86%) SCOM
4 1 (0.86%) Puppet
Vendors
1 40 (34.48%) Microsoft
2 17 (14.66%) Cisco
2 17 (14.66%) VMware
3 15 (12.93%) Citrix
4 14 (12.07%) HP
4 14 (12.07%) Oracle
5 9 (7.76%) Apple
6 8 (6.90%) Remedy
7 5 (4.31%) Red Hat
7 5 (4.31%) Sophos
7 5 (4.31%) ION Trading
8 4 (3.45%) Symantec
8 4 (3.45%) Avaya
9 3 (2.59%) Lotus
9 3 (2.59%) Informatica
9 3 (2.59%) TIBCO
9 3 (2.59%) Reuters
9 3 (2.59%) Bloomberg
9 3 (2.59%) F5
10 2 (1.72%) Tumbleweed
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £15.00 - £20.00 per hour
Posted: 25 days ago