The table below looks at the statistics for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 577 555 529
Rank change year-on-year
-22 -26
Contract jobs requiring a Technical Support Analyst 48 61 59
As % of all contract IT jobs located in the UK 0.082% 0.11% 0.11%
As % of the Job Titles category 0.088% 0.12% 0.12%
Number of daily rates quoted 17 30 23
Average daily rate
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£220 £235 £250
Average daily rate % change year-on-year
-6.38% -6.00%
90% offered a daily rate of more than £135 £125 £165
10% offered a daily rate of more than £475 £419 £390
UK excluding London average daily rate £450 £228 £238
% change year-on-year
+97.80% -4.21%
Number of hourly rates quoted 8 16 7
Average hourly rate £25.00 £17.07 £15.50
Average hourly rate % change year-on-year
+46.45% +10.12%
90% offered a hourly rate of more than £19.25 £12.75 £10.00
10% offered a hourly rate of more than £60.80 £21.00 £18.00
UK excluding London average hourly rate £22.75 £17.07 £12.75
% change year-on-year
+33.27% +33.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend in the UK

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 28 August 2015.

Technical Support Analyst Daily Rate Histogram in the UK

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend in the UK

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 28 August 2015.

Technical Support Analyst Hourly Rate Histogram in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 48 £220 -8.33% 24
London +9 18 £205 -31.66% 6
South East -20 14 £350 +48.93% 5
Berkshire -2 6 - -
Surrey -4 5 - - 3
East Midlands - 4 - -
Yorkshire -28 3 - - 4
South West - 3 £450 - 1
Wiltshire - 3 £450 - 1
Swindon - 3 £450 -
West Midlands -2 2 - - 2
West Yorkshire -21 2 - - 3
Leeds -26 2 - - 2
Crawley - 2 £350 -
Croydon - 2 £205 -
Canary Wharf - 2 - -
Bracknell - 2 - -
West Sussex - 2 £350 -
East of England +1 1 £111 -10.84% 4
Gateshead +1 1 - -
Peterborough 0 1 £111 - 1
City of London -4 1 £475 +88.11% 2
Epsom -4 1 - -
Cambridgeshire -7 1 £111 - 4
Milton Keynes -9 1 - - 1
Buckinghamshire -14 1 - - 1
North East -28 1 - -
Tyne and Wear -28 1 - -
North West -31 1 - - 2
Merseyside - 1 - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 40 (47.62%) Windows
2 26 (30.95%) SQL
3 25 (29.76%) Linux
4 24 (28.57%) ITIL
5 22 (26.19%) Oracle
5 22 (26.19%) Microsoft
6 19 (22.62%) UNIX
7 18 (21.43%) Active Directory
7 18 (21.43%) MS Excel
8 14 (16.67%) Finance
8 14 (16.67%) Windows 7
8 14 (16.67%) Analytical Skills
9 10 (11.90%) Middleware
9 10 (11.90%) HP
10 9 (10.71%) IBM
10 9 (10.71%) WebSphere Application Server
10 9 (10.71%) Java
10 9 (10.71%) WebSphere
11 8 (9.52%) DB2
11 8 (9.52%) MS Office
11 8 (9.52%) Tomcat
12 7 (8.33%) CRM
12 7 (8.33%) E-Commerce
12 7 (8.33%) HTTP
12 7 (8.33%) AIX
12 7 (8.33%) IIS
12 7 (8.33%) Microsoft Certification
12 7 (8.33%) Service Management
12 7 (8.33%) VMware
12 7 (8.33%) IBM HTTP Server

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (10.71%) WebSphere Application Server
1 9 (10.71%) WebSphere
2 8 (9.52%) Tomcat
3 7 (8.33%) IIS
3 7 (8.33%) IBM HTTP Server
4 6 (7.14%) MS Exchange
5 3 (3.57%) WorkSite
5 3 (3.57%) Oracle Workflow
6 2 (2.38%) Exchange Server 2007
7 1 (1.19%) Exchange Server 2003
7 1 (1.19%) Blackberry Enterprise Server
7 1 (1.19%) SharePoint
7 1 (1.19%) IBM Notes
7 1 (1.19%) Lotus Domino
7 1 (1.19%) Apache
Applications
1 18 (21.43%) MS Excel
2 8 (9.52%) MS Office
3 6 (7.14%) MS PowerPoint
Business Applications
1 4 (4.76%) Dynamics CRM
2 3 (3.57%) Oracle EBS R12
2 3 (3.57%) Oracle EBS
2 3 (3.57%) Oracle ERP
3 1 (1.19%) Academy Housing
3 1 (1.19%) Orchard Housing
3 1 (1.19%) Aareon QL
3 1 (1.19%) OPENHousing
3 1 (1.19%) Northgate Housing
Communications & Networking
1 7 (8.33%) HTTP
2 5 (5.95%) Firewall
2 5 (5.95%) IP Telephony
3 4 (4.76%) LDAP
4 3 (3.57%) TCP/IP
4 3 (3.57%) DNS
4 3 (3.57%) SAN
4 3 (3.57%) Cisco IPT
4 3 (3.57%) Network Security
4 3 (3.57%) FTP
5 2 (2.38%) Multicast
5 2 (2.38%) SSH
5 2 (2.38%) NAS
5 2 (2.38%) Wireless
5 2 (2.38%) LAN
5 2 (2.38%) WAN
6 1 (1.19%) DHCP
6 1 (1.19%) DMZ
6 1 (1.19%) Intranet
6 1 (1.19%) 3G
Database & Business Intelligence
1 8 (9.52%) DB2
2 3 (3.57%) Oracle Database 10g
2 3 (3.57%) Oracle Database 11g
2 3 (3.57%) Oracle BI EE
2 3 (3.57%) Oracle Database
2 3 (3.57%) SQL Server
3 2 (2.38%) IDOL
3 2 (2.38%) Informix
4 1 (1.19%) SQLPlus
4 1 (1.19%) SQL Server Reporting Services
4 1 (1.19%) SQL Server Integration Services
4 1 (1.19%) SQL Server Analysis Services
Development Applications
1 5 (5.95%) Ant
2 3 (3.57%) JDeveloper
2 3 (3.57%) JIRA
3 1 (1.19%) Oracle APEX
3 1 (1.19%) Trac
3 1 (1.19%) Introscope
3 1 (1.19%) Bugzilla
General
1 14 (16.67%) Finance
2 6 (7.14%) Legal
2 6 (7.14%) Telecoms
3 5 (5.95%) Law
4 4 (4.76%) Banking
5 2 (2.38%) Retail
6 1 (1.19%) Marketing
6 1 (1.19%) Manufacturing
6 1 (1.19%) Financial Institution
6 1 (1.19%) Back Office
Libraries, Frameworks & Software Standards
1 10 (11.90%) Middleware
2 4 (4.76%) .NET
3 3 (3.57%) XSLT
3 3 (3.57%) Oracle Fusion
4 2 (2.38%) FIX Protocol
4 2 (2.38%) WebSphere MQ
4 2 (2.38%) Rendezvous
4 2 (2.38%) HTML
4 2 (2.38%) CSS
4 2 (2.38%) Web Services
4 2 (2.38%) XML
5 1 (1.19%) DHTML
5 1 (1.19%) Oracle Streams
5 1 (1.19%) Java EE
Miscellaneous
1 14 (16.67%) Analytical Skills
2 6 (7.14%) Blackberry
3 4 (4.76%) Data Centre
4 3 (3.57%) Hedge funds
5 2 (2.38%) Derivative
5 2 (2.38%) Client/Server
5 2 (2.38%) Foreign Exchange (FX)
5 2 (2.38%) AS400
6 1 (1.19%) Replication
6 1 (1.19%) Clustering
6 1 (1.19%) PKI
6 1 (1.19%) Management Information System
6 1 (1.19%) Life Science
6 1 (1.19%) BYOD
6 1 (1.19%) HP StoreVirtual
Operating Systems
1 40 (47.62%) Windows
2 25 (29.76%) Linux
3 19 (22.62%) UNIX
4 14 (16.67%) Windows 7
5 7 (8.33%) AIX
6 6 (7.14%) Windows Server 2008
7 5 (5.95%) Red Hat Enterprise Linux
7 5 (5.95%) Android
8 4 (4.76%) HPUX
8 4 (4.76%) Windows Server 2003
8 4 (4.76%) Windows Server 2012
9 3 (3.57%) Windows Vista
9 3 (3.57%) Solaris
10 2 (2.38%) Apple iOS
10 2 (2.38%) BlackBerry OS
10 2 (2.38%) Windows 8
11 1 (1.19%) Windows XP
Processes & Methodologies
1 24 (28.57%) ITIL
2 7 (8.33%) CRM
2 7 (8.33%) E-Commerce
2 7 (8.33%) Service Management
2 7 (8.33%) Root Cause Analysis
3 4 (4.76%) Technical Analysis
3 4 (4.76%) Migration
3 4 (4.76%) SOA
4 3 (3.57%) Business Intelligence
4 3 (3.57%) ERP
4 3 (3.57%) BPEL
4 3 (3.57%) User Acceptance Testing
4 3 (3.57%) Knowledge Management
4 3 (3.57%) Workflow
4 3 (3.57%) Continuous Improvement
5 2 (2.38%) Incident Management
5 2 (2.38%) Load Balancing
5 2 (2.38%) Unit Testing
5 2 (2.38%) Operational Acceptance Testing
5 2 (2.38%) Capacity Management
Programming Languages
1 26 (30.95%) SQL
2 9 (10.71%) Java
3 6 (7.14%) PL/SQL
4 5 (5.95%) Python
4 5 (5.95%) Jython
5 4 (4.76%) Shell Script
5 4 (4.76%) C#
6 3 (3.57%) XQuery
7 1 (1.19%) JavaScript
7 1 (1.19%) Perl
7 1 (1.19%) PHP
Qualifications
1 7 (8.33%) Microsoft Certification
2 4 (4.76%) MCSE
2 4 (4.76%) MCDST
2 4 (4.76%) SC Cleared
2 4 (4.76%) Security Cleared
3 3 (3.57%) MOS
4 2 (2.38%) MCSA
5 1 (1.19%) ITIL Certification
5 1 (1.19%) MCP
5 1 (1.19%) Degree
Quality Assurance & Compliance
1 3 (3.57%) SLA
2 2 (2.38%) Sarbanes-Oxley
3 1 (1.19%) QA
3 1 (1.19%) PCI DSS
System Software
1 18 (21.43%) Active Directory
2 4 (4.76%) VMware Infrastructure
3 2 (2.38%) Microsoft Virtual Server
3 2 (2.38%) vSphere
3 2 (2.38%) VMware ESXi
4 1 (1.19%) Hyper-V
4 1 (1.19%) DFS Replication
Systems Management
1 4 (4.76%) NetBackup
1 4 (4.76%) SCOM
2 3 (3.57%) SCCM
3 2 (2.38%) ServiceCenter
3 2 (2.38%) Control-M
3 2 (2.38%) Norton AntiVirus
3 2 (2.38%) Symantec Endpoint Protection
3 2 (2.38%) ITRS Geneos
4 1 (1.19%) CA Wily
4 1 (1.19%) Unicenter
4 1 (1.19%) Tivoli
4 1 (1.19%) Tivoli Storage Manager
4 1 (1.19%) WSUS
Vendors
1 22 (26.19%) Oracle
1 22 (26.19%) Microsoft
2 10 (11.90%) HP
3 9 (10.71%) IBM
4 7 (8.33%) VMware
5 5 (5.95%) Cisco
5 5 (5.95%) Red Hat
6 4 (4.76%) Symantec
7 3 (3.57%) Remedy
7 3 (3.57%) Apple
7 3 (3.57%) TIBCO
7 3 (3.57%) Informatica
7 3 (3.57%) Siebel
8 2 (2.38%) Intel
8 2 (2.38%) Sun
8 2 (2.38%) Isilon
9 1 (1.19%) Twitter
9 1 (1.19%) ServiceNow
9 1 (1.19%) Aareon
9 1 (1.19%) Northgate
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