The first table below looks at the demand for the Technical Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Technical Support Analyst
Rank 488 502 484
Rank change year-on-year
+14 -18
Contract jobs requiring a Technical Support Analyst 46 84 102
As % of all contract IT jobs located in the UK 0.098% 0.142% 0.169%
As % of the Job Titles category 0.106% 0.153% 0.183%
Number of daily rates quoted 12 41 49
Average daily rate £263 £250 £275
Average daily rate % change year-on-year
+5.00% -9.09%
90% offered a daily rate of more than £216 £150 £105
10% offered a daily rate of more than £474 £475 £425
UK excluding London average daily rate £225 £185 £188
% change year-on-year
+21.62% -1.33%
Number of hourly rates quoted 10 14 14
Average hourly rate £15.50 £16.00 £18.00
Average hourly rate % change year-on-year
-3.12% -11.11%
90% offered a hourly rate of more than £10.00 £11.60 £9.95
10% offered a hourly rate of more than £24.65 £35.50 £29.85
UK excluding London average hourly rate £14.00 £13.25 £18.25
% change year-on-year
+5.66% -27.39%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
43445 54854 55821
As % of all contract IT jobs located in the UK 92.19% 92.53% 92.74%
Number of daily rates quoted 24929 30221 30365
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £238 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2155 2623 2895
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend

Technical Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Daily Rate Trend

Technical Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2013.

Technical Support Analyst Daily Rate Histogram

Technical Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Hourly Rate Trend

Technical Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2013.

Technical Support Analyst Hourly Rate Histogram

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +18 42 £300 +18.81%
London +9 22 £365 +26.95%
North West - 7 - -
City of London +6 6 £485 +101.03%
South East +8 5 £238 -26.92%
Manchester - 5 - -
Scotland -14 4 £223 -
East of England +15 3 £325 -
Edinburgh +4 3 £220 -
Yorkshire -4 3 - -
Hertfordshire +11 2 £325 -
West Midlands +10 2 - -
West Yorkshire -1 2 - -
Coventry - 2 - -
Oxford - 2 £238 -
Oxfordshire - 2 £238 -
South West +26 1 £140 -6.66%
Surrey +14 1 - -
Berkshire +14 1 - -
Leeds +3 1 - -
Merseyside - 1 - -
Wiltshire - 1 £140 -
Middlesex - 1 - -
Lancashire - 1 - -
Essex - 1 - -
Wigan - 1 - -
Uxbridge - 1 - -
Swindon - 1 £140 -
Staines - 1 - -
Liverpool - 1 - -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 60 (58.25%) Windows
2 42 (40.78%) Active Directory
3 40 (38.83%) Microsoft
4 33 (32.04%) VMware
5 31 (30.10%) Windows Server 2008
6 29 (28.16%) Windows Server 2003
7 26 (25.24%) Citrix
8 23 (22.33%) ITIL
9 22 (21.36%) MS Office
9 22 (21.36%) MS Exchange
10 20 (19.42%) Windows 7
11 19 (18.45%) SQL
11 19 (18.45%) Finance
12 17 (16.50%) Windows XP
13 15 (14.56%) SQL Server
14 14 (13.59%) MS Excel
14 14 (13.59%) VMware Infrastructure
14 14 (13.59%) Banking
15 12 (11.65%) vSphere
15 12 (11.65%) SAN
16 11 (10.68%) TCP/IP
16 11 (10.68%) DHCP
16 11 (10.68%) DNS
16 11 (10.68%) Exchange Server 2010
16 11 (10.68%) SCCM
17 10 (9.709%) SharePoint
17 10 (9.709%) Microsoft Certification
17 10 (9.709%) NetApp
18 9 (8.738%) Service Management
18 9 (8.738%) HP

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (4.854%) XML
1 5 (4.854%) .NET
2 3 (2.913%) Application Packaging
3 2 (1.942%) WebSphere
3 2 (1.942%) XML Messaging
3 2 (1.942%) Web Services
4 1 (0.971%) XHTML
4 1 (0.971%) ASP.NET
4 1 (0.971%) COM
4 1 (0.971%) CSS
4 1 (0.971%) JSP
4 1 (0.971%) Struts
4 1 (0.971%) HTML
4 1 (0.971%) FpML
4 1 (0.971%) .NET Framework
Application Platforms
1 22 (21.36%) MS Exchange
2 11 (10.68%) Exchange Server 2010
3 10 (9.709%) SharePoint
4 7 (6.796%) IIS
4 7 (6.796%) Exchange Server 2007
5 6 (5.825%) Lotus Notes
6 5 (4.854%) Blackberry Enterprise Server
6 5 (4.854%) Exchange Server 2003
7 3 (2.913%) SharePoint 2010
8 1 (0.971%) Apache
8 1 (0.971%) Tomcat
8 1 (0.971%) Lotus Domino
8 1 (0.971%) WebSphere Application Server
8 1 (0.971%) BizTalk Server
8 1 (0.971%) GroupWise
8 1 (0.971%) Lync
8 1 (0.971%) Oracle Workflow
Applications
1 22 (21.36%) MS Office
2 14 (13.59%) MS Excel
Business Applications
1 3 (2.913%) Endur
1 3 (2.913%) Aligne
1 3 (2.913%) ZaiNet
2 2 (1.942%) Oracle EBS R12
2 2 (1.942%) Oracle EBS
3 1 (0.971%) 3000 Xtra
3 1 (0.971%) RMDS
3 1 (0.971%) Remedy ITSM
Communications & Networking
1 12 (11.65%) SAN
2 11 (10.68%) TCP/IP
2 11 (10.68%) DHCP
2 11 (10.68%) DNS
3 8 (7.767%) VPN
4 7 (6.796%) Firewall
5 6 (5.825%) VLAN
5 6 (5.825%) LAN
6 4 (3.883%) Internet
6 4 (3.883%) WAN
7 3 (2.913%) VoIP
7 3 (2.913%) Wireless
8 2 (1.942%) MPLS
8 2 (1.942%) Intranet
8 2 (1.942%) Ethernet
9 1 (0.971%) WLAN
9 1 (0.971%) PBX
9 1 (0.971%) DMZ
9 1 (0.971%) Network Security
9 1 (0.971%) IP Telephony
Database & Business Intelligence
1 15 (14.56%) SQL Server
2 5 (4.854%) SQL Server 2008
2 5 (4.854%) SQL Server 2005
3 2 (1.942%) SQLPlus
3 2 (1.942%) Crystal Reports
4 1 (0.971%) Data Warehouse
4 1 (0.971%) Cognos Impromptu
4 1 (0.971%) MS Access
4 1 (0.971%) DB2
Development Applications
1 1 (0.971%) Team Foundation Server
General
1 19 (18.45%) Finance
2 14 (13.59%) Banking
3 6 (5.825%) Investment Banking
4 3 (2.913%) Telecoms
4 3 (2.913%) Manufacturing
5 2 (1.942%) Back Office
5 2 (1.942%) Financial Institution
6 1 (0.971%) Law
6 1 (0.971%) Retail
6 1 (0.971%) Publishing
6 1 (0.971%) Music
Miscellaneous
1 6 (5.825%) Fat Client
1 6 (5.825%) Thin Client
2 4 (3.883%) SWIFT
2 4 (3.883%) Derivative
2 4 (3.883%) Blackberry
3 3 (2.913%) Management Information System
4 2 (1.942%) Data Integration
4 2 (1.942%) Foreign Exchange (FX)
5 1 (0.971%) iSeries
5 1 (0.971%) iPhone
5 1 (0.971%) Video Conferencing
5 1 (0.971%) iPad
5 1 (0.971%) Replication
5 1 (0.971%) Equities
5 1 (0.971%) Data Protection Act
Operating Systems
1 60 (58.25%) Windows
2 31 (30.10%) Windows Server 2008
3 29 (28.16%) Windows Server 2003
4 20 (19.42%) Windows 7
5 17 (16.50%) Windows XP
6 9 (8.738%) Linux
7 7 (6.796%) Windows 2000
8 4 (3.883%) UNIX
9 3 (2.913%) Windows Vista
10 1 (0.971%) Mac OS X
10 1 (0.971%) Windows 2000 Server
10 1 (0.971%) Apple iOS
10 1 (0.971%) i5/OS
10 1 (0.971%) Windows Mobile
Processes & Methodologies
1 23 (22.33%) ITIL
2 9 (8.738%) Service Management
2 9 (8.738%) Migration
3 5 (4.854%) Service Delivery
3 5 (4.854%) Problem Management
4 4 (3.883%) Disaster Recovery
4 4 (3.883%) Data Protection
4 4 (3.883%) Change Management
4 4 (3.883%) Project Management
5 3 (2.913%) PRINCE2
5 3 (2.913%) ITSM
5 3 (2.913%) Risk Management
5 3 (2.913%) Time Management
5 3 (2.913%) Root Cause Analysis
5 3 (2.913%) Asset Management
6 2 (1.942%) Data Analysis
6 2 (1.942%) Operations Management
6 2 (1.942%) Capacity Management
6 2 (1.942%) ITIL V2
6 2 (1.942%) User Acceptance Testing
Programming Languages
1 19 (18.45%) SQL
2 5 (4.854%) Java
3 4 (3.883%) VBA
4 3 (2.913%) C#
4 3 (2.913%) VB
4 3 (2.913%) VB.NET
5 2 (1.942%) VBScript
5 2 (1.942%) PL/SQL
6 1 (0.971%) JavaScript
6 1 (0.971%) Perl
6 1 (0.971%) Bash shell
6 1 (0.971%) VB6
Qualifications
1 10 (9.709%) Microsoft Certification
2 4 (3.883%) MCP
3 3 (2.913%) MCSE
3 3 (2.913%) MCDST
4 2 (1.942%) VMware Certified Professional (VCP)
4 2 (1.942%) MOS
4 2 (1.942%) VCP4
4 2 (1.942%) VCP5
4 2 (1.942%) Cisco Certification
4 2 (1.942%) ITIL Certification
4 2 (1.942%) MCSA
4 2 (1.942%) CCNA
5 1 (0.971%) Security Cleared
5 1 (0.971%) Degree
5 1 (0.971%) MCITP
Quality Assurance & Compliance
1 8 (7.767%) SLA
2 5 (4.854%) QA
System Software
1 42 (40.78%) Active Directory
2 14 (13.59%) VMware Infrastructure
3 12 (11.65%) vSphere
4 9 (8.738%) XenApp
5 6 (5.825%) XenDesktop
6 4 (3.883%) VMware ESX
6 4 (3.883%) Hyper-V
6 4 (3.883%) Terminal Services
7 3 (2.913%) VMware ESXi
8 2 (1.942%) Microsoft App-V
8 2 (1.942%) Forefront TMG
8 2 (1.942%) XenServer
9 1 (0.971%) Terminal Server
9 1 (0.971%) Xen
Systems Management
1 11 (10.68%) SCCM
2 5 (4.854%) SCOM
3 3 (2.913%) ARCserve
4 2 (1.942%) WSUS
4 2 (1.942%) NetBackup
4 2 (1.942%) HP SIM
4 2 (1.942%) Norton AntiVirus
5 1 (0.971%) DameWare
5 1 (0.971%) Tivoli
5 1 (0.971%) Systems Management Server (SMS)
5 1 (0.971%) WhatsUp Gold
5 1 (0.971%) CA Wily
5 1 (0.971%) Backup Exec
5 1 (0.971%) ServiceCenter
Vendors
1 40 (38.83%) Microsoft
2 33 (32.04%) VMware
3 26 (25.24%) Citrix
4 10 (9.709%) NetApp
5 9 (8.738%) HP
6 7 (6.796%) Cisco
6 7 (6.796%) Lotus
7 6 (5.825%) Intel
8 5 (4.854%) Symantec
9 4 (3.883%) OpenLink
9 4 (3.883%) SunGard
10 3 (2.913%) Oracle
10 3 (2.913%) Trayport
10 3 (2.913%) Speakerbus
11 2 (1.942%) CommVault
12 1 (0.971%) Dell
12 1 (0.971%) IBM
12 1 (0.971%) Cognos
12 1 (0.971%) Business Objects
12 1 (0.971%) Sybase
Central London / West End
Technical Support Analyst VMware; Citrix XenApp; Active Directory (group policies); Server 2008... Our client are currently migration from Novel to Microsoft and require an experience Technical Support Analyst...
Lucid Support Services
Rate: Competitive Market Rates
Posted: 17 May 2013
City of London
In particular, someone who has been in 2nd-line or 3rd line support for at least 3 years, and has undertaken some in-depth (project style) workExperience Required...
Claremont Consulting
Rate: Negotiable
Posted: 9 May 2013