England Problem Management Contracts

The table below looks at the demand for Problem Management skills within the England region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Problem Management over the 3 months to 7 October 2008 with a comparison to the same period last year.

Problem Management
Location Basildon Bedford Bedfordshire Belfast Berkshire Birmingham Bournemouth Bracknell Brentwood Bristol Buckinghamshire Cambridgeshire Canary Wharf Chelmsford Cheltenham Cheshire Chester Chesterfield City of London Colchester County Antrim Crewe Derby Derbyshire Docklands, London Dorset East Midlands East of England Edinburgh England Essex Feltham Glasgow Gloucester Gloucestershire Hammersmith Harrogate Hemel Hempstead Herefordshire Hertfordshire Hinckley Home Counties Hounslow Ilford Ipswich Kent Lancashire Leeds Leicestershire Liverpool Livingston London Luton Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Norfolk North Lanarkshire North West North Yorkshire Northampton Northamptonshire Northern Ireland Northwich Norwich Nottingham Nottinghamshire Oxfordshire Peterborough Poole Reading Scotland Sheffield Slough Solihull Somerset South East South West South Yorkshire Suffolk Surrey Swansea Swindon Tadworth UK Uxbridge Wales Warwick Warwickshire Watford West Lothian West Midlands West Wales West Yorkshire Wilmslow Wiltshire Windsor Yorkshire	3 months to 7 Oct 2008	Same period last year
Rank	258	267
Rank change on same period last year	+9
Matching contract IT job ads	353	493
As % of all UK contract IT job ads sampled	0.502 %	0.498 %
As % of the category below	0.991 %	1.052 %
Daily rates quoted	122	179
Average minimum daily rate	£329	£327
Average daily rate	£354	£346
% change on same period last year	+2.31 %
Average maximum daily rate	£378	£364
UK excluding London average daily rate	£297	£310
% change on same period last year	-4.16 %
Hourly rates quoted	29	64
Average minimum hourly rate	£23.60	£21.97
Average hourly rate	£25.32	£23.09
% change on same period last year	+9.66 %
Average maximum hourly rate	£27.05	£24.22
UK excluding London average hourly rate	£25.49	£23.49
% change on same period last year	+8.51 %
Processes & Methodologies England
Matching contract IT job ads	35623	46842
As % of all UK contract IT job ads sampled	50.62 %	47.31 %
Daily rates quoted	12906	15754
Average minimum daily rate	£385	£386
Average daily rate	£413	£410
% change on same period last year	+0.60 %
Average maximum daily rate	£440	£434
UK excluding London average daily rate	£377	£371
% change on same period last year	+1.63 %
Hourly rates quoted	2365	3132
Average minimum hourly rate	£27.33	£28.28
Average hourly rate	£29.11	£30.11
% change on same period last year	-3.34 %
Average maximum hourly rate	£30.89	£31.95
UK excluding London average hourly rate	£29.32	£30.04
% change on same period last year	-2.39 %
Problem Management UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Problem Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Problem Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Problem Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Problem Management across the England region.

Problem Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Problem Management across the England region over the 3 months to 7 October 2008.

Problem Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Problem Management across the England region.

Problem Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Problem Management across the England region over the 3 months to 7 October 2008.

Problem Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Problem Management within the England region over the 3 months to 7 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
London	-6	163	£406	+10.72 %
South East	+50	72	£338	-1.66 %
West Midlands	+18	28	£329	+28.72 %
Yorkshire	-4	28	£289	+4.95 %
South West	+26	23	£246	-19.10 %
East of England	+35	16	£269	-25.34 %
North West	+13	15	£337	+24.61 %
East Midlands	+12	12	£302	+37.04 %
Midlands	+23	2	-	-

Problem Management UK

Problem Management
Top 30 Related IT Skills

For the 6 months to 7 October 2008, IT contractor jobs across the England region citing Problem Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management.

1 278 (40.70 %) ITIL 2 144 (21.08 %) Windows 3 137 (20.06 %) Service Management 4 130 (19.03 %) Incident Management 5 102 (14.93 %) UNIX 6 101 (14.79 %) Change Management 7 95 (13.91 %) Microsoft 8 92 (13.47 %) Finance 8 92 (13.47 %) Banking 9 85 (12.45 %) Service Delivery 10 82 (12.01 %) SQL 11 74 (10.83 %) Front Office 12 66 (9.663 %) Investment Banking 13 63 (9.224 %) Oracle 13 63 (9.224 %) MS Office

14 53 (7.760 %) Active Directory 15 51 (7.467 %) Project Management 15 51 (7.467 %) Security Cleared 16 49 (7.174 %) ITIL Certification 17 46 (6.735 %) SLA 17 46 (6.735 %) MS Exchange 18 43 (6.296 %) HP 19 42 (6.149 %) SQL Server 20 41 (6.003 %) Cisco 20 41 (6.003 %) Remedy 21 37 (5.417 %) Government 22 35 (5.124 %) IBM 23 34 (4.978 %) LAN 24 33 (4.832 %) Linux 25 32 (4.685 %) WAN

Problem Management
Top Related IT Skills by Category

For the 6 months to 7 October 2008, IT contractor jobs across the England region citing Problem Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management. Up to 20 skills are shown per category.

Application Development 1 25 (3.660 %) .NET 2 10 (1.464 %) .NET Framework 3 9 (1.318 %) XML 4 5 (0.732 %) J2EE 4 5 (0.732 %) Software Packaging 5 4 (0.586 %) JSP 5 4 (0.586 %) WebServices 6 3 (0.439 %) DCOM 6 3 (0.439 %) ODBC 6 3 (0.439 %) Application Packaging 6 3 (0.439 %) FIX Protocol 6 3 (0.439 %) HTML 6 3 (0.439 %) WebSphere 7 2 (0.293 %) ActiveX 7 2 (0.293 %) XSL 7 2 (0.293 %) Spring 7 2 (0.293 %) ASP 7 2 (0.293 %) ASP.NET 8 1 (0.146 %) COM+ 8 1 (0.146 %) CSS	Application Platforms 1 46 (6.735 %) MS Exchange 2 22 (3.221 %) IIS 3 21 (3.075 %) Exchange Server 2003 4 13 (1.903 %) SharePoint 5 12 (1.757 %) Lotus Notes 6 9 (1.318 %) WebLogic 7 7 (1.025 %) Exchange Server 2007 8 5 (0.732 %) Exchange Server 5.5 9 4 (0.586 %) Blackberry Enterprise Server 9 4 (0.586 %) Lotus Domino 10 3 (0.439 %) Apache 10 3 (0.439 %) Oracle Workflow 11 2 (0.293 %) WebLogic Portal 11 2 (0.293 %) GroupWise 11 2 (0.293 %) BizTalk Server 12 1 (0.146 %) WebSphere MQ 12 1 (0.146 %) WebSphere Application Server 12 1 (0.146 %) MTS 12 1 (0.146 %) CMS 12 1 (0.146 %) OnBase
Applications 1 63 (9.224 %) MS Office 2 32 (4.685 %) MS Excel 3 12 (1.757 %) MS Visio 4 10 (1.464 %) MS PowerPoint 5 8 (1.171 %) MS Project 6 4 (0.586 %) CA Clarity 6 4 (0.586 %) Spreadsheet 6 4 (0.586 %) Niku Workbench	Business Applications 1 22 (3.221 %) Endur 2 13 (1.903 %) assyst 3 8 (1.171 %) SAP APO 4 7 (1.025 %) Findur 5 5 (0.732 %) Nortel Periphonics 6 4 (0.586 %) Remedy ITSM 6 4 (0.586 %) Remedy AR System 7 3 (0.439 %) Oracle HRMS 7 3 (0.439 %) Oracle Applications 7 3 (0.439 %) Oracle EBS 8 2 (0.293 %) JDE OneWorld 8 2 (0.293 %) Oracle Payroll 8 2 (0.293 %) Oracle iRecruitment 8 2 (0.293 %) SAP R/3 8 2 (0.293 %) JDE EnterpriseOne 8 2 (0.293 %) SAP ERP 9 1 (0.146 %) Singl.eView 9 1 (0.146 %) Oracle Financials 9 1 (0.146 %) Oracle 11i 9 1 (0.146 %) SAP SD
Communications & Networking 1 34 (4.978 %) LAN 2 32 (4.685 %) WAN 3 30 (4.392 %) TCP/IP 4 22 (3.221 %) Internet 4 22 (3.221 %) Firewall 5 20 (2.928 %) VPN 6 19 (2.782 %) SAN 7 13 (1.903 %) IPsec 8 12 (1.757 %) Cisco PIX 8 12 (1.757 %) CTI 8 12 (1.757 %) DNS 9 11 (1.611 %) SSL 10 10 (1.464 %) NetScreen 11 9 (1.318 %) MPLS 12 8 (1.171 %) BGP 12 8 (1.171 %) Intranet 12 8 (1.171 %) Ethernet 13 7 (1.025 %) Cisco IOS 14 6 (0.878 %) Symposium 14 6 (0.878 %) FTP	Database & Business Intelligence 1 42 (6.149 %) SQL Server 2 18 (2.635 %) BusinessObjects 3 8 (1.171 %) SAP BW 3 8 (1.171 %) Oracle 10g 4 7 (1.025 %) Crystal Reports 5 6 (0.878 %) RDBMS 6 5 (0.732 %) Oracle 9i 6 5 (0.732 %) MS Access 7 4 (0.586 %) SQL Server 2000 8 3 (0.439 %) TOAD 8 3 (0.439 %) SQL Server 2005 9 2 (0.293 %) SQL Navigator 9 2 (0.293 %) GIS 10 1 (0.146 %) Siebel EIM 10 1 (0.146 %) Microsoft Analysis Services 10 1 (0.146 %) SQL Server Reporting Services 10 1 (0.146 %) Oracle Discoverer 10 1 (0.146 %) Datawarehouse 10 1 (0.146 %) ETL 10 1 (0.146 %) Oracle Reports
Development Applications 1 3 (0.439 %) Visual Studio 2 2 (0.293 %) Ant 2 2 (0.293 %) JUnit 2 2 (0.293 %) TestDirector 3 1 (0.146 %) MSI 3 1 (0.146 %) NUnit 3 1 (0.146 %) PVCS 3 1 (0.146 %) Oracle Forms	General 1 92 (13.47 %) Finance 1 92 (13.47 %) Banking 2 74 (10.83 %) Front Office 3 66 (9.663 %) Investment Banking 4 37 (5.417 %) Government 5 30 (4.392 %) Telecoms 6 17 (2.489 %) Health 7 14 (2.050 %) Retail 8 12 (1.757 %) Financial Institution 9 10 (1.464 %) Back Office 10 9 (1.318 %) Pharmaceutical 11 8 (1.171 %) Law 11 8 (1.171 %) Education 12 7 (1.025 %) Electric 13 6 (0.878 %) Legal 14 3 (0.439 %) Publishing 15 2 (0.293 %) General Ledger 15 2 (0.293 %) Insurance 15 2 (0.293 %) Pensions 15 2 (0.293 %) Retail Banking
Job Titles 1 227 (33.24 %) Analyst 2 88 (12.88 %) Support Analyst 3 73 (10.69 %) Applications Support 3 73 (10.69 %) Problem Manager 4 45 (6.589 %) Service Manager 5 42 (6.149 %) Administrator 6 40 (5.857 %) Applications Support Analyst 7 36 (5.271 %) Consultant 7 36 (5.271 %) Incident Manager 8 32 (4.685 %) Service Analyst 9 31 (4.539 %) Support Manager 9 31 (4.539 %) Problem Analyst 10 20 (2.928 %) Support Engineer 10 20 (2.928 %) Senior Analyst 11 19 (2.782 %) Technical Support 12 16 (2.343 %) Developer 12 16 (2.343 %) Change Analyst 13 14 (2.050 %) Team Leader 13 14 (2.050 %) Delivery Manager 13 14 (2.050 %) 1st Line Support	Miscellaneous 1 21 (3.075 %) Derivative 2 19 (2.782 %) Fixed Income 3 14 (2.050 %) Clustering 4 13 (1.903 %) Mainframe 5 10 (1.464 %) Management Information System 5 10 (1.464 %) Foreign Exchange (FX) 6 9 (1.318 %) NHS 7 8 (1.171 %) AS400 7 8 (1.171 %) IBM Mainframe 8 6 (0.878 %) Blackberry 8 6 (0.878 %) Equities 9 5 (0.732 %) Equity Derivative 10 4 (0.586 %) CMDB 10 4 (0.586 %) PKI 11 3 (0.439 %) Informatics 11 3 (0.439 %) IVR 12 2 (0.293 %) French Language 12 2 (0.293 %) Video Conferencing 13 1 (0.146 %) Data Extraction 13 1 (0.146 %) Mathematics
Operating Systems 1 144 (21.08 %) Windows 2 102 (14.93 %) UNIX 3 33 (4.832 %) Linux 4 29 (4.246 %) Solaris 4 29 (4.246 %) Windows Server 2003 5 20 (2.928 %) Windows XP 6 19 (2.782 %) Windows 2000 7 13 (1.903 %) AIX 8 9 (1.318 %) SUSE 8 9 (1.318 %) Windows 2000 Server 9 7 (1.025 %) HPUX 10 6 (0.878 %) VMS 10 6 (0.878 %) Windows Vista 11 5 (0.732 %) Windows NT 12 2 (0.293 %) Windows Mobile 13 1 (0.146 %) Tru64 13 1 (0.146 %) zOS	Processes & Methodologies 1 278 (40.70 %) ITIL 2 137 (20.06 %) Service Management 3 130 (19.03 %) Incident Management 4 101 (14.79 %) Change Management 5 85 (12.45 %) Service Delivery 6 51 (7.467 %) Project Management 6 51 (7.467 %) Security Cleared 7 32 (4.685 %) Configuration Management 8 31 (4.539 %) Business Continuity 9 29 (4.246 %) PRINCE2 10 28 (4.100 %) Disaster Recovery 11 25 (3.660 %) ITSM 12 23 (3.367 %) SC Cleared 13 17 (2.489 %) Release Management 14 14 (2.050 %) Workflow 15 11 (1.611 %) Electronic Trading 15 11 (1.611 %) Validation 16 9 (1.318 %) Migration 16 9 (1.318 %) User Acceptance Testing 16 9 (1.318 %) Quality Management
Programming Languages 1 82 (12.01 %) SQL 2 26 (3.807 %) Java 3 25 (3.660 %) Perl 4 16 (2.343 %) Shell Script 5 10 (1.464 %) ABAP 6 9 (1.318 %) C# 7 7 (1.025 %) VB 8 6 (0.878 %) PL/SQL 9 4 (0.586 %) RPG 9 4 (0.586 %) VBA 10 3 (0.439 %) C++ 11 2 (0.293 %) JavaScript 11 2 (0.293 %) C 11 2 (0.293 %) VB6 12 1 (0.146 %) JCL 12 1 (0.146 %) Jython 12 1 (0.146 %) Transact-SQL 12 1 (0.146 %) VBScript	Qualifications 1 49 (7.174 %) ITIL Certification 2 29 (4.246 %) Microsoft Certification 3 24 (3.514 %) MCSE 4 23 (3.367 %) Degree 5 13 (1.903 %) Novell Certification 6 10 (1.464 %) Cisco Certification 6 10 (1.464 %) CNE 7 8 (1.171 %) CCNA 8 7 (1.025 %) HNC 9 6 (0.878 %) MCSA 10 5 (0.732 %) ISEB 10 5 (0.732 %) PRINCE2 Certification 10 5 (0.732 %) SCSP 11 3 (0.439 %) CNA 11 3 (0.439 %) CCNP 12 2 (0.293 %) CITP 12 2 (0.293 %) MBCS 13 1 (0.146 %) ISEB Practitioner 13 1 (0.146 %) MCDST 13 1 (0.146 %) CCSP
Quality Assurance & Compliance 1 46 (6.735 %) SLA 2 7 (1.025 %) Sarbanes-Oxley 3 3 (0.439 %) ISO27001 3 3 (0.439 %) COBIT 3 3 (0.439 %) QA 4 2 (0.293 %) Basel II	System Software 1 53 (7.760 %) Active Directory 2 9 (1.318 %) NetBackup 3 5 (0.732 %) Backup Exec 3 5 (0.732 %) MailMarshal 4 4 (0.586 %) VMware Infrastructure 5 3 (0.439 %) Terminal Services 6 2 (0.293 %) Terminal Server 6 2 (0.293 %) Microsoft Virtual Server 7 1 (0.146 %) Oracle RMAN 7 1 (0.146 %) Tivoli Workload Scheduler 7 1 (0.146 %) VMware ESX
Systems Management 1 20 (2.928 %) OpenView 2 14 (2.050 %) Tivoli Storage Manager 3 9 (1.318 %) Unicenter 4 8 (1.171 %) ServiceCenter 5 7 (1.025 %) Norton AntiVirus 5 7 (1.025 %) OVOW 6 4 (0.586 %) Legato 7 3 (0.439 %) EMC NetWorker 7 3 (0.439 %) OVSD 7 3 (0.439 %) SCCM 8 2 (0.293 %) AutoSys 8 2 (0.293 %) Systems Management Server (SMS) 9 1 (0.146 %) OpenView Configuration Management 9 1 (0.146 %) MOM 9 1 (0.146 %) Tivoli 9 1 (0.146 %) BMC PATROL 9 1 (0.146 %) CONTROL-M 9 1 (0.146 %) ARCserve 9 1 (0.146 %) DameWare 9 1 (0.146 %) RepliStor	Vendors 1 95 (13.91 %) Microsoft 2 63 (9.224 %) Oracle 3 43 (6.296 %) HP 4 41 (6.003 %) Cisco 4 41 (6.003 %) Remedy 5 35 (5.124 %) IBM 6 31 (4.539 %) Citrix 7 28 (4.100 %) SAP 8 22 (3.221 %) OpenLink 9 18 (2.635 %) Business Objects 10 17 (2.489 %) Sun 10 17 (2.489 %) Nokia 10 17 (2.489 %) CheckPoint 11 16 (2.343 %) Lotus 11 16 (2.343 %) VERITAS 11 16 (2.343 %) Blue Coat 12 14 (2.050 %) Symantec 13 13 (1.903 %) Crossbeam 13 13 (1.903 %) Sybase 14 12 (1.757 %) Intel