The table below looks at the statistics for the IT Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
IT Support
Rank 140 106 105
Rank change year-on-year
-34 -1
Contract jobs requiring an IT Support 18 35 28
As % of all contract IT jobs located in the North West 0.47% 1.07% 1.00%
As % of the Job Titles category 0.51% 1.13% 1.05%
Number of daily rates quoted 3 13 8
Average daily rate £120 £175 £144
Average daily rate % change year-on-year
-31.42% +21.73%
90% offered a daily rate of more than £88 £150 £117
10% offered a daily rate of more than £132 £273 £205
UK excluding London average daily rate £143 £150 £150
% change year-on-year
-5.00% -
Number of hourly rates quoted 8 18 17
Average hourly rate £14.25 £15.00 £16.00
Average hourly rate % change year-on-year
-5.00% -6.25%
90% offered a hourly rate of more than £9.51 £10.00 £12.80
10% offered a hourly rate of more than £20.60 £22.50 £30.00
UK excluding London average hourly rate £13.50 £13.87 £13.88
% change year-on-year
-2.66% -0.03%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3564 3084 2661
As % of all contract IT jobs located in the North West 94.04% 94.28% 94.80%
Number of daily rates quoted 2143 1714 1351
Average daily rate £386 £363 £340
Average daily rate % change year-on-year
+6.55% +6.61%
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £526 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 183 186 201
Average hourly rate £22.50 £18.50 £17.50
Average hourly rate % change year-on-year
+21.62% +5.71%
90% offered a hourly rate of more than £12.00 £11.50 £12.35
10% offered a hourly rate of more than £48.00 £42.50 £41.43
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

IT Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the North West

IT Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the North West region.

IT Support Daily Rate Trend in the North West

IT Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the North West region.

IT Support Hourly Rate Trend in the North West

IT Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the North West region over the 3 months to 10 February 2016.

IT Support Hourly Rate Histogram in the North West

IT Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the North West region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -19 9 £108 -52.22% 12
Lancashire - 5 - - 3
Merseyside -7 2 - - 2
Cheshire -13 2 £120 - 13
IT Support
England

IT Support
Top 30 Related IT Skills in the North West

For the 6 months to 10 February 2016, IT contractor jobs across the North West region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 38 (76.00%) Active Directory
2 36 (72.00%) Windows
3 20 (40.00%) Windows 7
4 19 (38.00%) MS Office
4 19 (38.00%) Microsoft
5 18 (36.00%) Windows Server
6 14 (28.00%) MS Exchange
7 13 (26.00%) Cisco
8 12 (24.00%) WAN
8 12 (24.00%) MS Excel
8 12 (24.00%) Microsoft Certification
9 11 (22.00%) DHCP
9 11 (22.00%) TCP/IP
9 11 (22.00%) LAN
9 11 (22.00%) DNS
10 10 (20.00%) MCSE
10 10 (20.00%) ITIL
10 10 (20.00%) Windows Server 2003
10 10 (20.00%) Windows Server 2008
10 10 (20.00%) Windows Server 2012
11 9 (18.00%) VMware
11 9 (18.00%) Cisco Certification
11 9 (18.00%) CCNA
12 8 (16.00%) HP
13 7 (14.00%) VMware Infrastructure
14 6 (12.00%) MCITP
14 6 (12.00%) MCP
15 5 (10.00%) SQL
15 5 (10.00%) WLAN
15 5 (10.00%) SQL Server

IT Support
Top Related IT Skills in the North West by Category

For the 6 months to 10 February 2016, IT contractor jobs across the North West region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (28.00%) MS Exchange
2 2 (4.00%) Exchange Server 2010
3 1 (2.00%) Blackberry Enterprise Server
3 1 (2.00%) IBM Notes
3 1 (2.00%) JBoss
3 1 (2.00%) Moodle
3 1 (2.00%) Skype for Business
3 1 (2.00%) Tomcat
Applications
1 19 (38.00%) MS Office
2 12 (24.00%) MS Excel
3 1 (2.00%) Spreadsheet
Business Applications
1 2 (4.00%) Dynamics NAV
Cloud Services
1 4 (8.00%) Office 365
Communications & Networking
1 12 (24.00%) WAN
2 11 (22.00%) DHCP
2 11 (22.00%) DNS
2 11 (22.00%) LAN
2 11 (22.00%) TCP/IP
3 5 (10.00%) SAN
3 5 (10.00%) WLAN
4 4 (8.00%) Remote Desktop
5 2 (4.00%) Firewall
5 2 (4.00%) Wireless
6 1 (2.00%) Ethernet
6 1 (2.00%) MPLS
6 1 (2.00%) VPN
Database & Business Intelligence
1 5 (10.00%) SQL Server
General
1 2 (4.00%) Finance
1 2 (4.00%) Law
1 2 (4.00%) Legal
1 2 (4.00%) Manufacturing
2 1 (2.00%) Banking
2 1 (2.00%) French Language
2 1 (2.00%) German Language
2 1 (2.00%) Italian Language
2 1 (2.00%) Pharmaceutical
2 1 (2.00%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.00%) XML
Miscellaneous
1 2 (4.00%) Client/Server
1 2 (4.00%) Life Science
1 2 (4.00%) PMI
2 1 (2.00%) Analytical Skills
2 1 (2.00%) Blackberry
2 1 (2.00%) Driving Licence
2 1 (2.00%) Informatics
2 1 (2.00%) Mainframe
2 1 (2.00%) Management Information System
2 1 (2.00%) Mobile Computing
2 1 (2.00%) NHS
2 1 (2.00%) Video Conferencing
2 1 (2.00%) VLE
Operating Systems
1 36 (72.00%) Windows
2 20 (40.00%) Windows 7
3 18 (36.00%) Windows Server
4 10 (20.00%) Windows Server 2003
4 10 (20.00%) Windows Server 2008
4 10 (20.00%) Windows Server 2012
5 5 (10.00%) Windows 8
5 5 (10.00%) Windows XP
6 2 (4.00%) Windows 10
7 1 (2.00%) Windows Vista
Processes & Methodologies
1 10 (20.00%) ITIL
2 5 (10.00%) Service Management
3 3 (6.00%) Problem Management
4 2 (4.00%) Coaching
4 2 (4.00%) Incident Management
4 2 (4.00%) Mentoring
4 2 (4.00%) Service Delivery
5 1 (2.00%) Change Management
5 1 (2.00%) CRM
5 1 (2.00%) Disaster Recovery
5 1 (2.00%) ERP
5 1 (2.00%) Information Security
5 1 (2.00%) Issue Tracking
5 1 (2.00%) ITIL V3
5 1 (2.00%) ITSM
5 1 (2.00%) Migration
5 1 (2.00%) Operational Acceptance Testing
5 1 (2.00%) Software Licensing
5 1 (2.00%) Supplier Management
5 1 (2.00%) Time Management
Programming Languages
1 5 (10.00%) SQL
2 1 (2.00%) Java
2 1 (2.00%) JavaScript
2 1 (2.00%) PowerShell
2 1 (2.00%) R
2 1 (2.00%) VB
2 1 (2.00%) VBScript
Qualifications
1 12 (24.00%) Microsoft Certification
2 10 (20.00%) MCSE
3 9 (18.00%) CCNA
3 9 (18.00%) Cisco Certification
4 6 (12.00%) MCITP
4 6 (12.00%) MCP
5 3 (6.00%) MCSA
6 2 (4.00%) PMI Certification
6 2 (4.00%) Security Cleared
7 1 (2.00%) CCNP
7 1 (2.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (6.00%) SLA
System Software
1 38 (76.00%) Active Directory
2 7 (14.00%) VMware Infrastructure
3 5 (10.00%) vSphere
4 1 (2.00%) XenApp
Systems Management
1 5 (10.00%) SCCM
2 2 (4.00%) OpenView
3 1 (2.00%) Backup Exec
Vendors
1 19 (38.00%) Microsoft
2 13 (26.00%) Cisco
3 9 (18.00%) VMware
4 8 (16.00%) HP
5 4 (8.00%) Citrix
6 1 (2.00%) iManage
6 1 (2.00%) LANDesk
6 1 (2.00%) Lotus
6 1 (2.00%) Polycom
Manchester
Cathcart Associates
Rate: £10 - £15 per hour
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Barnoldswick, Lancashire
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