The table below looks at the statistics for the IT Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 119 122 121
Rank change year-on-year
+3 -1
Contract jobs requiring an IT Support 13 11 19
As % of all contract IT jobs located in the North West 0.41% 0.38% 0.58%
As % of the Job Titles category 0.44% 0.41% 0.63%
Number of daily rates quoted 4 2 3
Average daily rate
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of your Daily Rate
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£181 £294 £125
Average daily rate % change year-on-year
-38.35% +135.20%
90% offered a daily rate of more than £126 £231 £109
10% offered a daily rate of more than £214 £357 £225
UK excluding London average daily rate £158 £148 £145
% change year-on-year
+6.77% +1.72%
Number of hourly rates quoted 6 5 11
Average hourly rate £13.00 £14.00 £12.50
Average hourly rate % change year-on-year
-7.14% +12.00%
90% offered a hourly rate of more than £11.88 £11.80 £10.46
10% offered a hourly rate of more than £15.38 £19.20 £16.00
UK excluding London average hourly rate £13.50 £13.00 £13.00
% change year-on-year
+3.84% -
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2938 2655 3025
As % of all contract IT jobs located in the North West 92.36% 92.54% 92.39%
Number of daily rates quoted 1634 1303 1553
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £225 £220 £204
10% offered a daily rate of more than £501 £475 £475
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 197 198 219
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £10.00 £10.50 £11.34
10% offered a hourly rate of more than £40.00 £35.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.96%

IT Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the North West

IT Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the North West region.

IT Support Daily Rate Trend in the North West

IT Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the North West region.

IT Support Hourly Rate Trend in the North West

IT Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the North West region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 5 £206 - 3
Cumbria - 4 £140 -
Lancashire - 3 - - 3
Cheshire +2 1 - - 1
Merseyside -2 1 - - 1
IT Support
England

IT Support
Top 30 Related IT Skills in the North West

For the 6 months to 21 August 2014, IT contractor jobs across the North West region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 17 (65.38%) Windows
2 13 (50.00%) Active Directory
3 8 (30.77%) Windows XP
4 6 (23.08%) MS Exchange
5 5 (19.23%) VPN
5 5 (19.23%) Cisco
5 5 (19.23%) Microsoft
5 5 (19.23%) Citrix
6 4 (15.38%) MS Office
6 4 (15.38%) Firewall
6 4 (15.38%) VMware
6 4 (15.38%) Windows Server 2008
6 4 (15.38%) Exchange Server 2010
7 3 (11.54%) MCSE
7 3 (11.54%) HP
7 3 (11.54%) Microsoft Certification
7 3 (11.54%) Handset
7 3 (11.54%) MCITP
7 3 (11.54%) PDA
7 3 (11.54%) Degree
7 3 (11.54%) VMware Infrastructure
7 3 (11.54%) Hyper-V
7 3 (11.54%) Windows 7
8 2 (7.69%) MS Excel
8 2 (7.69%) ADSL
8 2 (7.69%) Ethernet
8 2 (7.69%) Adobe
8 2 (7.69%) CCNA
8 2 (7.69%) Cisco Certification
8 2 (7.69%) CA

IT Support
Top Related IT Skills in the North West by Category

For the 6 months to 21 August 2014, IT contractor jobs across the North West region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (23.08%) MS Exchange
2 4 (15.38%) Exchange Server 2010
3 1 (3.85%) Exchange Server 2003
3 1 (3.85%) Lync
Applications
1 4 (15.38%) MS Office
2 2 (7.69%) MS Excel
Business Applications
1 1 (3.85%) assyst
Communications & Networking
1 5 (19.23%) VPN
2 4 (15.38%) Firewall
3 2 (7.69%) IP Telephony
3 2 (7.69%) Internet
3 2 (7.69%) DSL
3 2 (7.69%) ADSL
3 2 (7.69%) Ethernet
4 1 (3.85%) LAN
4 1 (3.85%) WAN
4 1 (3.85%) SAN
Database & Business Intelligence
1 1 (3.85%) Crystal Reports
General
1 1 (3.85%) Manufacturing
Miscellaneous
1 3 (11.54%) Handset
1 3 (11.54%) PDA
2 2 (7.69%) Management Information System
3 1 (3.85%) NHS
3 1 (3.85%) Statistics
Operating Systems
1 17 (65.38%) Windows
2 8 (30.77%) Windows XP
3 4 (15.38%) Windows Server 2008
4 3 (11.54%) Windows 7
Processes & Methodologies
1 2 (7.69%) Time Management
1 2 (7.69%) Root Cause Analysis
2 1 (3.85%) ITIL
2 1 (3.85%) Configuration Management
2 1 (3.85%) Service Delivery
2 1 (3.85%) Asset Management
2 1 (3.85%) Knowledge Management
2 1 (3.85%) Problem Management
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 3 (11.54%) MCSE
1 3 (11.54%) Microsoft Certification
1 3 (11.54%) MCITP
1 3 (11.54%) Degree
2 2 (7.69%) SC Cleared
2 2 (7.69%) Security Cleared
2 2 (7.69%) VMware Certified Professional (VCP)
2 2 (7.69%) CCNA
2 2 (7.69%) Cisco Certification
System Software
1 13 (50.00%) Active Directory
2 3 (11.54%) VMware Infrastructure
2 3 (11.54%) Hyper-V
3 2 (7.69%) Forefront TMG
3 2 (7.69%) ISA Server
3 2 (7.69%) VMware ESX
Systems Management
1 2 (7.69%) ARCserve
1 2 (7.69%) McAfee ePO
2 1 (3.85%) SCCM
2 1 (3.85%) SCOM
Vendors
1 5 (19.23%) Cisco
1 5 (19.23%) Microsoft
1 5 (19.23%) Citrix
2 4 (15.38%) VMware
3 3 (11.54%) HP
4 2 (7.69%) Adobe
4 2 (7.69%) McAfee
4 2 (7.69%) CA
5 1 (3.85%) NetApp
5 1 (3.85%) EMC