The table below looks at the statistics for CRM skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 68 57 79
Rank change year-on-year
-11 +22
Contract jobs citing CRM 76 83 65
As % of all contract IT jobs located in the North West 2.43% 2.90% 1.97%
As % of the Processes & Methodologies category 3.41% 4.12% 3.06%
Number of daily rates quoted 43 43 33
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £400 £300
Average daily rate % change year-on-year
-12.50% +33.33%
90% offered a daily rate of more than £270 £247 £250
10% offered a daily rate of more than £597 £525 £490
UK excluding London average daily rate £400 £388 £400
% change year-on-year
+3.22% -3.12%
Number of hourly rates quoted 0 6 6
Average hourly rate - £44.95 £21.49
Average hourly rate % change year-on-year
- +109.19%
UK excluding London average hourly rate £19.91 £39.75 £20.33
% change year-on-year
-49.91% +95.49%
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2228 2013 2127
As % of all contract IT jobs located in the North West 71.32% 70.24% 64.57%
Number of daily rates quoted 1232 1030 1130
Average daily rate £368 £333 £339
Average daily rate % change year-on-year
+10.52% -1.91%
90% offered a daily rate of more than £263 £238 £240
10% offered a daily rate of more than £525 £475 £460
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 100 99 108
Average hourly rate £25.00 £19.50 £32.50
Average hourly rate % change year-on-year
+28.20% -40.00%
90% offered a hourly rate of more than £12.50 £10.50 £13.50
10% offered a hourly rate of more than £67.00 £50.00 £49.80
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

CRM
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North West

CRM
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North West region.

CRM Daily Rate Trend in the North West

CRM
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North West region over the 3 months to 29 August 2014.

CRM Daily Rate Histogram in the North West

CRM
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North West region.

CRM Hourly Rate Trend in the North West

CRM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 39 £350 -12.50% 33
Cheshire -3 23 £345 -10.96% 8
Lancashire -8 7 £285 -18.57% 1
Merseyside -12 3 £448 +27.85% 4
CRM
England

CRM
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT contractor jobs across the North West region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 63 (33.51%) Dynamics CRM
2 59 (31.38%) Microsoft
3 53 (28.19%) SQL
4 49 (26.06%) Finance
5 42 (22.34%) Oracle
6 38 (20.21%) Stakeholder Management
7 37 (19.68%) SAP
8 32 (17.02%) Oracle EBS
9 30 (15.96%) SC Cleared
9 30 (15.96%) Security Cleared
10 28 (14.89%) .NET
11 27 (14.36%) Oracle BI EE
11 27 (14.36%) Oracle EBS R12
12 22 (11.70%) Windows
12 22 (11.70%) Data Modelling
13 21 (11.17%) C#
14 19 (10.11%) SAP CRM
14 19 (10.11%) Billing
15 18 (9.57%) SQL Server
16 17 (9.04%) SharePoint
16 17 (9.04%) Workflow
17 16 (8.51%) Oracle iRecruitment
17 16 (8.51%) UNIX
17 16 (8.51%) Oracle Internet Expenses
18 15 (7.98%) MS Excel
19 13 (6.91%) JavaScript
19 13 (6.91%) Middleware
19 13 (6.91%) MVS
20 12 (6.38%) ERP
20 12 (6.38%) Migration

CRM
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT contractor jobs across the North West region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 17 (9.04%) SharePoint
2 11 (5.85%) NetWeaver
3 6 (3.19%) BizTalk Server
3 6 (3.19%) IIS
4 5 (2.66%) MS Exchange
4 5 (2.66%) Exchange Server 2010
5 4 (2.13%) SharePoint 2010
6 2 (1.06%) Lync
6 2 (1.06%) SharePoint 2013
6 2 (1.06%) WebLogic Integration
6 2 (1.06%) WebLogic
6 2 (1.06%) Apache
6 2 (1.06%) Tomcat
7 1 (0.53%) CMS
7 1 (0.53%) Exchange Server 2007
7 1 (0.53%) Exchange Server 2003
7 1 (0.53%) SAS
7 1 (0.53%) WordPress
7 1 (0.53%) Sitecore CMS
Applications
1 15 (7.98%) MS Excel
2 1 (0.53%) MS PowerPoint
2 1 (0.53%) MS Visio
2 1 (0.53%) SPSS
2 1 (0.53%) PowerPivot
Business Applications
1 63 (33.51%) Dynamics CRM
2 32 (17.02%) Oracle EBS
3 27 (14.36%) Oracle EBS R12
4 19 (10.11%) SAP CRM
5 16 (8.51%) Oracle iRecruitment
5 16 (8.51%) Oracle Internet Expenses
6 11 (5.85%) Oracle Payroll
7 7 (3.72%) Dynamics AX
8 6 (3.19%) SAP ERP
9 2 (1.06%) Agresso
10 1 (0.53%) Oracle CRM
10 1 (0.53%) Oracle ERP
10 1 (0.53%) SAP Oil and Gas
10 1 (0.53%) GoldMine
10 1 (0.53%) SAP BPC
10 1 (0.53%) Magento
10 1 (0.53%) SAP IS-U
Cloud Services
1 3 (1.60%) Microsoft Azure
1 3 (1.60%) Office 365
Communications & Networking
1 7 (3.72%) WAN
2 6 (3.19%) Intranet
3 5 (2.66%) DHCP
3 5 (2.66%) DNS
4 4 (2.13%) TCP/IP
4 4 (2.13%) SAN
4 4 (2.13%) LAN
4 4 (2.13%) Wireless
4 4 (2.13%) IPsec
5 3 (1.60%) HTTP
6 2 (1.06%) FTP
7 1 (0.53%) Firewall
7 1 (0.53%) Extranet
7 1 (0.53%) CTI
7 1 (0.53%) Network Security
Database & Business Intelligence
1 27 (14.36%) Oracle BI EE
2 18 (9.57%) SQL Server
3 11 (5.85%) DB2
4 9 (4.79%) SQL Server Reporting Services
5 7 (3.72%) SAP BW
5 7 (3.72%) SQL Server 2008
6 6 (3.19%) Relational Database
6 6 (3.19%) RDBMS
7 5 (2.66%) Oracle Reports
8 4 (2.13%) Oracle Database
8 4 (2.13%) SQL Server 2000
8 4 (2.13%) SQL Server Integration Services
9 3 (1.60%) MS Access
10 2 (1.06%) Oracle Database 11g
10 2 (1.06%) EDRMS
10 2 (1.06%) Oracle Database 10g
10 2 (1.06%) Data Warehouse
10 2 (1.06%) Siebel EIM
11 1 (0.53%) OLAP
11 1 (0.53%) Data Mining
Development Applications
1 5 (2.66%) Team Foundation Server
2 3 (1.60%) Visual Studio
2 3 (1.60%) Eclipse
3 1 (0.53%) Oracle APEX
3 1 (0.53%) Toad
General
1 49 (26.06%) Finance
2 19 (10.11%) Billing
3 11 (5.85%) Local Government
3 11 (5.85%) Marketing
4 10 (5.32%) Advertising
5 5 (2.66%) Manufacturing
6 2 (1.06%) Law
7 1 (0.53%) Games
7 1 (0.53%) Legal
7 1 (0.53%) Telecoms
7 1 (0.53%) Banking
7 1 (0.53%) Retail
Job Titles
1 36 (19.15%) Analyst
2 35 (18.62%) Architect
3 33 (17.55%) Consultant
4 32 (17.02%) Developer
5 25 (13.30%) Business Analyst
6 22 (11.70%) Technical Architect
7 18 (9.57%) Oracle Payroll Consultant
7 18 (9.57%) Payroll Consultant
7 18 (9.57%) Oracle Consultant
8 13 (6.91%) Project Manager
9 11 (5.85%) CRM Developer
10 10 (5.32%) .NET Developer
11 9 (4.79%) CRM Consultant
11 9 (4.79%) Dynamics CRM Developer
12 8 (4.26%) CRM Manager
12 8 (4.26%) Oracle HR Consultant
12 8 (4.26%) SAP Consultant
13 7 (3.72%) Microsoft Developer
13 7 (3.72%) Solutions Architect
14 6 (3.19%) Programme Manager
Libraries, Frameworks & Software Standards
1 28 (14.89%) .NET
2 13 (6.91%) Middleware
3 10 (5.32%) HTML
3 10 (5.32%) XML
3 10 (5.32%) ASP.NET
3 10 (5.32%) CSS
3 10 (5.32%) SAP Basis
4 8 (4.26%) Web Services
5 6 (3.19%) WCF
6 4 (2.13%) SOAP
7 3 (1.60%) .NET Framework
7 3 (1.60%) Classic ASP
7 3 (1.60%) LINQ
7 3 (1.60%) ADO.NET Entity Framework
7 3 (1.60%) REST
8 2 (1.06%) SAP BSP
9 1 (0.53%) Web Dynpro
9 1 (0.53%) SAP XI
9 1 (0.53%) WinForms
9 1 (0.53%) Ajax
Miscellaneous
1 11 (5.85%) Enterprise Software
1 11 (5.85%) Reference Data
2 9 (4.79%) Data Integration
3 6 (3.19%) Client/Server
4 5 (2.66%) Management Information System
5 4 (2.13%) Clustering
6 2 (1.06%) Data Extraction
6 2 (1.06%) N-Tier
6 2 (1.06%) Statistics
7 1 (0.53%) Replication
7 1 (0.53%) Life Science
7 1 (0.53%) Blackberry
7 1 (0.53%) Social Gaming
7 1 (0.53%) Online Games
Operating Systems
1 22 (11.70%) Windows
2 16 (8.51%) UNIX
3 13 (6.91%) MVS
4 8 (4.26%) Linux
5 7 (3.72%) Windows Server 2012
6 5 (2.66%) Windows Server 2008
7 3 (1.60%) Windows 8
8 2 (1.06%) Windows XP
8 2 (1.06%) HPUX
8 2 (1.06%) SUSE
9 1 (0.53%) Windows Server 2003
9 1 (0.53%) Windows 7
9 1 (0.53%) Apple iOS
Processes & Methodologies
1 38 (20.21%) Stakeholder Management
2 22 (11.70%) Data Modelling
3 17 (9.04%) Workflow
4 12 (6.38%) ERP
4 12 (6.38%) Migration
4 12 (6.38%) Information Security
5 11 (5.85%) Data Architecture
6 9 (4.79%) ITIL
6 9 (4.79%) PRINCE2
6 9 (4.79%) OO
6 9 (4.79%) Data Migration
6 9 (4.79%) Use Case
7 8 (4.26%) Project Management
8 7 (3.72%) Change Management
8 7 (3.72%) Scrum
8 7 (3.72%) Business Analysis
8 7 (3.72%) UML
8 7 (3.72%) Business Intelligence
8 7 (3.72%) Budget Control
9 6 (3.19%) ERD
Programming Languages
1 53 (28.19%) SQL
2 21 (11.17%) C#
3 13 (6.91%) JavaScript
4 10 (5.32%) VB
5 6 (3.19%) T-SQL
6 5 (2.66%) VB.NET
6 5 (2.66%) ABAP
6 5 (2.66%) Java
7 4 (2.13%) Apex Code
7 4 (2.13%) VB6
8 3 (1.60%) VBScript
9 2 (1.06%) Shell Script
9 2 (1.06%) FoxPro (VFP)
9 2 (1.06%) PHP
9 2 (1.06%) PL/SQL
9 2 (1.06%) VBA
10 1 (0.53%) X++
10 1 (0.53%) C
10 1 (0.53%) PHP5
Qualifications
1 30 (15.96%) SC Cleared
1 30 (15.96%) Security Cleared
2 4 (2.13%) Cisco Certification
2 4 (2.13%) ISEB
2 4 (2.13%) CCNP
2 4 (2.13%) CCNA
3 3 (1.60%) ISTQB
4 2 (1.06%) ISTQB Advanced Certification
4 2 (1.06%) Degree
4 2 (1.06%) ISEB Practitioner
5 1 (0.53%) APMP
Quality Assurance & Compliance
1 2 (1.06%) SLA
1 2 (1.06%) QA
System Software
1 6 (3.19%) Hyper-V
2 3 (1.60%) Forefront TMG
3 1 (0.53%) Active Directory
Systems Management
1 5 (2.66%) SCCM
1 5 (2.66%) SCOM
2 4 (2.13%) SCSM
2 4 (2.13%) Backup Exec
3 3 (1.60%) HP Quality Center
Vendors
1 59 (31.38%) Microsoft
2 42 (22.34%) Oracle
3 37 (19.68%) SAP
4 11 (5.85%) Salesforce.com
5 9 (4.79%) Cisco
6 8 (4.26%) HP
6 8 (4.26%) Avaya
6 8 (4.26%) Siebel
7 6 (3.19%) Red Hat
8 5 (2.66%) Informatica
9 4 (2.13%) 3PAR
9 4 (2.13%) Nortel
10 3 (1.60%) VMware
11 2 (1.06%) TIBCO
12 1 (0.53%) Blue Coat
12 1 (0.53%) Lagan
12 1 (0.53%) CheckPoint
12 1 (0.53%) NetApp
12 1 (0.53%) JD Edwards
12 1 (0.53%) IBM
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