North West CRM Contracts

This section looks at the demand for Customer Relationship Management (CRM) skills within the North West region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited CRM over the 3 months to 25 July 2008 with a comparison to the same period last year.

Customer Relationship Management (CRM)
Location Abingdon Andover Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Birmingham Blackpool Borehamwood Bournemouth Bracknell Bradford Brentford Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Chelmsford Cheltenham Cheshire Chester Chesterfield City of London Clapham County Antrim Coventry Crawley Croydon Darlington Derby Derbyshire Devon Docklands, London Dorset Durham East Anglia East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Gerrards Cross Glasgow Gloucester Gloucestershire Greenwich Halifax Hammersmith Hampshire Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Home Counties Inverness Kent Kingston Upon Thames Lancashire Leeds Leicester Leicestershire Liverpool Livingston London Loughborough M4 Corridor Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newport North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Nottingham Nottinghamshire Oxford Oxfordshire Paddington Peterborough Plymouth Potters Bar Preston Reading Salford Scotland Slough Somerset South Coast South East South Wales South West South Yorkshire Southampton Southport Staffordshire Staines Surbiton Surrey Swansea Swindon Tadworth Taunton Thame Thames Valley Tunbridge Wells Tyne and Wear UK Uxbridge Wales Warrington Watford West Lothian West Malling West Midlands West Sussex West Wales West Yorkshire Wiltshire Wimbledon Winchester Windsor Woking Wokingham Wolverhampton Yeovil York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	65	51
Rank change on same period last year	-14
Matching contract IT job ads	81	105
As % of all UK contract IT job ads sampled	0.108 %	0.106 %
As % of the category below	4.050 %	5.463 %
Daily rates quoted	7	34
Average minimum daily rate	£346	£345
Average daily rate	£362	£365
% change on same period last year	-0.66 %
Average maximum daily rate	£379	£384
UK excluding London average daily rate	£386	£385
% change on same period last year	+0.22 %
Hourly rates quoted	7	3
Average minimum hourly rate	£30.71	£16.40
Average hourly rate	£32.50	£21.00
% change on same period last year	+54.76 %
Average maximum hourly rate	£34.29	£25.60
UK excluding London average hourly rate	£25.20	£23.49
% change on same period last year	+7.28 %
Processes & Methodologies North West
Matching contract IT job ads	2000	1922
As % of all UK contract IT job ads sampled	2.666 %	1.945 %
Daily rates quoted	506	498
Average minimum daily rate	£345	£347
Average daily rate	£362	£364
% change on same period last year	-0.61 %
Average maximum daily rate	£379	£382
UK excluding London average daily rate	£380	£376
% change on same period last year	+1.21 %
Hourly rates quoted	182	116
Average minimum hourly rate	£23.67	£23.72
Average hourly rate	£25.41	£25.91
% change on same period last year	-1.93 %
Average maximum hourly rate	£27.15	£28.11
UK excluding London average hourly rate	£29.33	£30.16
% change on same period last year	-2.72 %
CRM England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

CRM
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing CRM across the North West region as a proportion of the total demand within the Processes & Methodologies category.

CRM
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the North West region.

CRM
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the North West region over the 3 months to 25 July 2008.

CRM
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the North West region.

CRM
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the North West region over the 3 months to 25 July 2008.

CRM
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the North West region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Cheshire	+4	20	£375	-28.22 %
Manchester	-18	20	£344	-5.82 %
Merseyside	-5	10	£392	+7.94 %
Lancashire	0	4	-	-

CRM England

CRM
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the North West region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 76 (43.68 %) Oracle 2 51 (29.31 %) SQL 3 37 (21.26 %) Security Cleared 4 34 (19.54 %) PL/SQL 4 34 (19.54 %) Oracle Reports 5 33 (18.97 %) .NET 6 30 (17.24 %) C# 6 30 (17.24 %) Government 7 29 (16.67 %) SQL Server 7 29 (16.67 %) Oracle Forms 8 28 (16.09 %) Microsoft 9 26 (14.94 %) Oracle EBS 10 25 (14.37 %) ASP.NET 11 24 (13.79 %) BC Cleared 12 22 (12.64 %) Workflow

13 20 (11.49 %) Finance 13 20 (11.49 %) Dynamics CRM 14 18 (10.34 %) BizTalk Server 14 18 (10.34 %) Java 14 18 (10.34 %) Data Modelling 14 18 (10.34 %) SQL Server 2005 14 18 (10.34 %) Oracle Workflow 15 17 (9.770 %) SAP 16 15 (8.621 %) SharePoint 16 15 (8.621 %) QA 16 15 (8.621 %) SC Cleared 17 14 (8.046 %) SharePoint Server 2007 17 14 (8.046 %) Oracle Applications 17 14 (8.046 %) WebServices 18 13 (7.471 %) Oracle 11i

CRM
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the North West region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Development 1 33 (18.97 %) .NET 2 25 (14.37 %) ASP.NET 3 14 (8.046 %) WebServices 4 13 (7.471 %) WCF 4 13 (7.471 %) WF 5 10 (5.747 %) .NET Framework 5 10 (5.747 %) ASP.NET 2.0 6 9 (5.172 %) XML 7 7 (4.023 %) WinForms 8 6 (3.448 %) AJAX 8 6 (3.448 %) XSLT 8 6 (3.448 %) J2EE 8 6 (3.448 %) HTML 9 5 (2.874 %) CSS 10 3 (1.724 %) XSD 10 3 (1.724 %) ADO.NET 10 3 (1.724 %) XHTML 11 2 (1.149 %) WebSphere 11 2 (1.149 %) ASP 12 1 (0.575 %) SAP BSP	Application Platforms 1 18 (10.34 %) BizTalk Server 1 18 (10.34 %) Oracle Workflow 2 15 (8.621 %) SharePoint 3 14 (8.046 %) SharePoint Server 2007 4 13 (7.471 %) Oracle Application Server 5 3 (1.724 %) Office Project Server 6 1 (0.575 %) ESB 6 1 (0.575 %) IIS 6 1 (0.575 %) CMS
Applications 1 13 (7.471 %) InfoPath 2 9 (5.172 %) MS Excel 3 2 (1.149 %) MS Office 4 1 (0.575 %) MS Project 4 1 (0.575 %) Spreadsheet	Business Applications 1 26 (14.94 %) Oracle EBS 2 20 (11.49 %) Dynamics CRM 3 14 (8.046 %) Oracle Applications 4 13 (7.471 %) Oracle CRM 4 13 (7.471 %) Oracle 11i 4 13 (7.471 %) Microsoft CRM 5 11 (6.322 %) SAP CRM 6 3 (1.724 %) SAP SD 7 2 (1.149 %) SalesLogix 8 1 (0.575 %) MAXIMO
Communications & Networking 1 3 (1.724 %) Internet 2 2 (1.149 %) Intranet 3 1 (0.575 %) BSS	Database & Business Intelligence 1 34 (19.54 %) Oracle Reports 2 29 (16.67 %) SQL Server 3 18 (10.34 %) SQL Server 2005 4 10 (5.747 %) Oracle 9i 4 10 (5.747 %) SQL Server 2000 5 4 (2.299 %) MySQL 5 4 (2.299 %) Datawarehouse 6 3 (1.724 %) ETL 6 3 (1.724 %) Crystal Reports 6 3 (1.724 %) BusinessObjects 6 3 (1.724 %) SQL Server Reporting Services 7 2 (1.149 %) Oracle 10g 7 2 (1.149 %) SQL Server 7 7 2 (1.149 %) FileMaker 8 1 (0.575 %) ReportNet 8 1 (0.575 %) PowerCenter 8 1 (0.575 %) Oracle 8/8i 8 1 (0.575 %) Oracle Discoverer 8 1 (0.575 %) MS Access 8 1 (0.575 %) SQL Server Integration Services
Development Applications 1 29 (16.67 %) Oracle Forms 2 1 (0.575 %) TestDirector	General 1 30 (17.24 %) Government 2 20 (11.49 %) Finance 3 12 (6.897 %) Local Government 4 10 (5.747 %) Billing 5 6 (3.448 %) Marketing 5 6 (3.448 %) Telecoms 6 3 (1.724 %) Pensions 6 3 (1.724 %) Insurance 6 3 (1.724 %) Banking 7 2 (1.149 %) Pharmaceutical 7 2 (1.149 %) Back Office 7 2 (1.149 %) Law 8 1 (0.575 %) Legal 8 1 (0.575 %) Home Office 8 1 (0.575 %) Retail 8 1 (0.575 %) FMCG
Job Titles 1 47 (27.01 %) Developer 2 43 (24.71 %) Analyst 3 24 (13.79 %) Architect 4 21 (12.07 %) Business Analyst 5 19 (10.92 %) Consultant 6 17 (9.770 %) Oracle Developer 7 15 (8.621 %) Software Designer 8 13 (7.471 %) Solutions Architect 9 12 (6.897 %) Applications Developer 10 10 (5.747 %) Project Manager 10 10 (5.747 %) .NET Developer 10 10 (5.747 %) Oracle Applications Developer 11 9 (5.172 %) SAP Consultant 11 9 (5.172 %) CRM Consultant 12 7 (4.023 %) Test Analyst 12 7 (4.023 %) Programmer 12 7 (4.023 %) Support Analyst 13 6 (3.448 %) Analyst Programmer 13 6 (3.448 %) Server Analyst 13 6 (3.448 %) .NET Programmer	Miscellaneous 1 8 (4.598 %) N-Tier 2 5 (2.874 %) AS400 2 5 (2.874 %) Replication 3 4 (2.299 %) Management Information System 4 2 (1.149 %) EPoS 5 1 (0.575 %) Client/Server 5 1 (0.575 %) Data Extraction
Operating Systems 1 5 (2.874 %) Windows 2 4 (2.299 %) UNIX 3 1 (0.575 %) AIX	Processes & Methodologies 1 37 (21.26 %) Security Cleared 2 24 (13.79 %) BC Cleared 3 22 (12.64 %) Workflow 4 18 (10.34 %) Data Modelling 5 15 (8.621 %) SC Cleared 6 13 (7.471 %) Integration Testing 7 12 (6.897 %) UML 8 11 (6.322 %) Migration 9 9 (5.172 %) OO 9 9 (5.172 %) SOA 9 9 (5.172 %) Project Management 9 9 (5.172 %) PRINCE2 9 9 (5.172 %) User Acceptance Testing 10 8 (4.598 %) Use Case 10 8 (4.598 %) Information Management 11 7 (4.023 %) Business Analysis 11 7 (4.023 %) Test Scripting 12 6 (3.448 %) Identity Management 12 6 (3.448 %) Regression Testing 12 6 (3.448 %) Stakeholder Management
Programming Languages 1 51 (29.31 %) SQL 2 34 (19.54 %) PL/SQL 3 30 (17.24 %) C# 4 18 (10.34 %) Java 5 8 (4.598 %) JavaScript 6 6 (3.448 %) PHP 7 4 (2.299 %) VB.NET 7 4 (2.299 %) ABAP 8 3 (1.724 %) PHP5 8 3 (1.724 %) DHTML 9 2 (1.149 %) C 9 2 (1.149 %) Perl 9 2 (1.149 %) Shell Script 10 1 (0.575 %) Ruby 10 1 (0.575 %) VBA 10 1 (0.575 %) C++	Qualifications 1 6 (3.448 %) PRINCE2 Certification 2 4 (2.299 %) ISEB 2 4 (2.299 %) Degree 3 1 (0.575 %) MAPM 3 1 (0.575 %) Microsoft Certification 3 1 (0.575 %) SAP Certification 3 1 (0.575 %) PMP 3 1 (0.575 %) PMI Certification 3 1 (0.575 %) IBM Certification 3 1 (0.575 %) HND
Quality Assurance & Compliance 1 15 (8.621 %) QA 2 1 (0.575 %) SLA	System Software 1 1 (0.575 %) MSMQ
Vendors 1 76 (43.68 %) Oracle 2 28 (16.09 %) Microsoft 3 17 (9.770 %) SAP 4 8 (4.598 %) Siebel 5 3 (1.724 %) Business Objects 5 3 (1.724 %) HP 5 3 (1.724 %) IBM 6 2 (1.149 %) Informatica 7 1 (0.575 %) Zend 7 1 (0.575 %) Intel 7 1 (0.575 %) Citrix 7 1 (0.575 %) Actuate 7 1 (0.575 %) Cognos 7 1 (0.575 %) Chordiant 7 1 (0.575 %) Sun