The table below looks at the statistics for the IT Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 148 159 205
Rank change year-on-year
+11 +46
Permanent jobs requiring an IT Support 95 91 44
As % of all permanent IT jobs located in the North West 1.45% 1.28% 0.61%
As % of the Job Titles category 1.52% 1.35% 0.64%
Number of salaries quoted 64 86 40
Average salary £24,000 £23,500 £25,000
Average salary % change year-on-year
+2.12% -6.00%
90% offered a salary of more than £18,500 £18,500 £18,100
10% offered a salary of more than £31,750 £25,500 £30,000
UK excluding London average salary £24,000 £24,375 £24,000
% change year-on-year
-1.53% +1.56%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6231 6758 6890
As % of all permanent IT jobs located in the North West 95.33% 94.94% 94.88%
Number of salaries quoted 5080 5467 5890
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the North West region.

IT Support Salary Trend in the North West

IT Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing IT Support across the North West region over the 3 months to 29 July 2015.

IT Support Salary Histogram in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the North West region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +4 46 £25,175 +14.43% 12
Cheshire +5 32 £23,000 -8.00% 8
Merseyside +16 9 £25,000 +11.11% 4
Lancashire -6 7 £18,500 -12.94%
Cumbria -2 1 £27,000 +12.50% 2
IT Support
England

IT Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2015, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 132 (71.74%) Windows
2 103 (55.98%) Active Directory
3 89 (48.37%) Microsoft
4 59 (32.07%) MS Excel
5 54 (29.35%) MS Office
6 49 (26.63%) MS Exchange
7 47 (25.54%) Windows 7
8 46 (25.00%) Microsoft Certification
9 45 (24.46%) Windows XP
9 45 (24.46%) VMware
10 41 (22.28%) Windows 8
11 40 (21.74%) Windows Server 2008
12 39 (21.20%) Windows Server 2012
13 38 (20.65%) TCP/IP
13 38 (20.65%) ITIL
14 37 (20.11%) LAN
15 35 (19.02%) Citrix
16 32 (17.39%) Hyper-V
17 31 (16.85%) Exchange Server 2010
17 31 (16.85%) WAN
18 30 (16.30%) VPN
19 29 (15.76%) DNS
20 28 (15.22%) MCSE
21 27 (14.67%) MCSA
22 26 (14.13%) Firewall
23 25 (13.59%) MCP
23 25 (13.59%) DHCP
24 23 (12.50%) Cisco
24 23 (12.50%) VMware Infrastructure
25 21 (11.41%) Windows Vista

IT Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2015, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (26.63%) MS Exchange
2 31 (16.85%) Exchange Server 2010
3 21 (11.41%) Exchange Server 2013
4 11 (5.98%) Exchange Server 2007
4 11 (5.98%) Exchange Server 2003
5 7 (3.80%) SharePoint
6 4 (2.17%) IIS
6 4 (2.17%) SharePoint 2010
7 3 (1.63%) Lync
7 3 (1.63%) SharePoint 2013
7 3 (1.63%) CMS
8 2 (1.09%) Blackberry Enterprise Server
9 1 (0.54%) Tomcat
9 1 (0.54%) WorkSite
9 1 (0.54%) WordPress
Applications
1 59 (32.07%) MS Excel
2 54 (29.35%) MS Office
3 3 (1.63%) Acrobat
Business Applications
1 4 (2.17%) Dynamics CRM
2 3 (1.63%) Oracle Payables
Cloud Services
1 8 (4.35%) Office 365
2 4 (2.17%) Microsoft Azure
3 1 (0.54%) Amazon AWS
Communications & Networking
1 38 (20.65%) TCP/IP
2 37 (20.11%) LAN
3 31 (16.85%) WAN
4 30 (16.30%) VPN
5 29 (15.76%) DNS
6 26 (14.13%) Firewall
7 25 (13.59%) DHCP
8 16 (8.70%) Wireless
9 8 (4.35%) Wi-Fi
9 8 (4.35%) VoIP
10 6 (3.26%) Broadband
10 6 (3.26%) VLAN
11 5 (2.72%) ADSL
11 5 (2.72%) WLAN
12 4 (2.17%) Ethernet
12 4 (2.17%) Internet
13 3 (1.63%) Wireshark
14 2 (1.09%) WEP
14 2 (1.09%) WPA
14 2 (1.09%) SAN
Database & Business Intelligence
1 19 (10.33%) SQL Server
2 7 (3.80%) SQL Server 2008
3 6 (3.26%) Crystal Reports
4 5 (2.72%) SQL Server 2005
5 2 (1.09%) SQL Server 2012
6 1 (0.54%) MySQL
6 1 (0.54%) InterBase
6 1 (0.54%) SQL Server Reporting Services
Development Applications
1 1 (0.54%) Eclipse
General
1 12 (6.52%) Law
1 12 (6.52%) Finance
2 7 (3.80%) Telecoms
2 7 (3.80%) Pharmaceutical
3 4 (2.17%) Retail
4 3 (1.63%) Marketing
4 3 (1.63%) Legal
5 2 (1.09%) Manufacturing
5 2 (1.09%) Advertising
5 2 (1.09%) Financial Institution
5 2 (1.09%) Billing
6 1 (0.54%) Aerospace
6 1 (0.54%) Front Office
6 1 (0.54%) Back Office
6 1 (0.54%) Banking
Libraries, Frameworks & Software Standards
1 4 (2.17%) HTML
1 4 (2.17%) COM
2 3 (1.63%) XML
2 3 (1.63%) XSL
3 2 (1.09%) CSS
3 2 (1.09%) Web Services
4 1 (0.54%) XHTML
4 1 (0.54%) EDI
4 1 (0.54%) X-Windows
4 1 (0.54%) jQuery
Miscellaneous
1 18 (9.78%) Analytical Skills
2 14 (7.61%) NHS
3 11 (5.98%) Thin Client
3 11 (5.98%) Fat Client
4 8 (4.35%) Management Information System
5 7 (3.80%) Blackberry
5 7 (3.80%) EPoS
5 7 (3.80%) iPhone
6 4 (2.17%) Computer Science
7 3 (1.63%) Social Media
7 3 (1.63%) iPad
7 3 (1.63%) Mathematics
8 2 (1.09%) CCTV
8 2 (1.09%) Data Centre
9 1 (0.54%) Life Science
9 1 (0.54%) Video Conferencing
9 1 (0.54%) AS400
9 1 (0.54%) Fixed Income
9 1 (0.54%) Client/Server
Operating Systems
1 132 (71.74%) Windows
2 47 (25.54%) Windows 7
3 45 (24.46%) Windows XP
4 41 (22.28%) Windows 8
5 40 (21.74%) Windows Server 2008
6 39 (21.20%) Windows Server 2012
7 21 (11.41%) Windows Vista
8 18 (9.78%) Windows Server 2003
9 9 (4.89%) Android
10 6 (3.26%) Apple iOS
11 4 (2.17%) Linux
12 2 (1.09%) UNIX
12 2 (1.09%) Windows Mobile
13 1 (0.54%) SUSE
13 1 (0.54%) Mac OS X
13 1 (0.54%) Windows Phone
13 1 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 38 (20.65%) ITIL
2 14 (7.61%) ERP
3 10 (5.43%) Change Management
4 9 (4.89%) CRM
5 7 (3.80%) Service Management
5 7 (3.80%) Problem Management
6 6 (3.26%) Software Testing
6 6 (3.26%) Incident Management
6 6 (3.26%) Service Delivery
7 5 (2.72%) PRINCE2
7 5 (2.72%) Release Management
8 4 (2.17%) Security Management
8 4 (2.17%) Migration
9 3 (1.63%) Security Testing
9 3 (1.63%) System Testing
9 3 (1.63%) Time Management
9 3 (1.63%) Information Assurance
9 3 (1.63%) Change Control
9 3 (1.63%) Business Development
9 3 (1.63%) Patch Management
Programming Languages
1 15 (8.15%) SQL
2 9 (4.89%) PowerShell
3 6 (3.26%) VB
4 5 (2.72%) C#
5 2 (1.09%) C
5 2 (1.09%) PHP
5 2 (1.09%) Apex Code
6 1 (0.54%) T-SQL
6 1 (0.54%) C++
6 1 (0.54%) Java
6 1 (0.54%) JavaScript
Qualifications
1 46 (25.00%) Microsoft Certification
2 28 (15.22%) MCSE
3 27 (14.67%) MCSA
4 25 (13.59%) MCP
5 20 (10.87%) Degree
6 13 (7.07%) MCITP
7 9 (4.89%) MCTS
8 7 (3.80%) HND
8 7 (3.80%) CCNA
8 7 (3.80%) Cisco Certification
8 7 (3.80%) ITIL Foundation Certificate
9 5 (2.72%) A+ Certification
9 5 (2.72%) Network+ Certification
10 4 (2.17%) Security Cleared
11 3 (1.63%) CCENT
11 3 (1.63%) MCDST
11 3 (1.63%) ITIL Certification
12 2 (1.09%) MOS
Quality Assurance & Compliance
1 13 (7.07%) SLA
2 1 (0.54%) ISO/IEC 27001
2 1 (0.54%) ISO 9001
System Software
1 103 (55.98%) Active Directory
2 32 (17.39%) Hyper-V
3 23 (12.50%) VMware Infrastructure
4 4 (2.17%) XenApp
4 4 (2.17%) vSphere
5 3 (1.63%) VMware Server
6 2 (1.09%) VMware ESX
7 1 (0.54%) Firmware
7 1 (0.54%) Terminal Services
Systems Management
1 6 (3.26%) Backup Exec
1 6 (3.26%) SCCM
2 2 (1.09%) SCOM
Vendors
1 89 (48.37%) Microsoft
2 45 (24.46%) VMware
3 35 (19.02%) Citrix
4 23 (12.50%) Cisco
5 8 (4.35%) Apple
5 8 (4.35%) Avaya
6 6 (3.26%) HP
7 5 (2.72%) Dell
7 5 (2.72%) Oracle
8 3 (1.63%) SAP
8 3 (1.63%) IBM
8 3 (1.63%) NetApp
8 3 (1.63%) Veeam
8 3 (1.63%) SYSPRO
9 2 (1.09%) ServiceNow
9 2 (1.09%) Mitel
9 2 (1.09%) Draytek
9 2 (1.09%) Salesforce.com
9 2 (1.09%) Symantec
9 2 (1.09%) McAfee
Manchester, Lancashire
Uniting Ambition
Salary: £45k - 55k per year
Posted: 5 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £15000 - £18000 per annum
Posted: 5 hours ago
Liverpool, Merseyside
Clayton Group
Salary: £20000 - £25000 per annum
Posted: 7 hours ago
Liverpool, Merseyside
Clayton Group
Salary: £16000 - £19000 per annum
Posted: 9 hours ago
Sale, Cheshire
Rullion IT Plus
Salary: £16000 - £22000 per annum
Posted: Yesterday
Warrington, Cheshire
Webrecruit
Salary: £Competitive
Posted: 2 days ago
Oldham, Lancashire
Applause IT Innovation
Salary: £30000 - £34000 per annum + pension
Posted: 2 days ago
Bolton, Lancashire
Experis Ltd
Salary: £18000 - £24000 per annum + pension, life, medical, flex bens
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Liverpool, Merseyside
JB Leitch Ltd
Salary: Competitive
Posted: 5 days ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Rochdale, Lancashire
Oscar Associates (UK) Ltd
Salary: £24000 - £25000 per annum
Posted: 5 days ago
Warrington, Cheshire
SCC
Salary: £19,000 per annum £19,000 salary plus van
Posted: 5 days ago
Warrington
Bluefire Consulting
Salary: £30000 - £34000 per annum + holidays, mobile, pension.
Posted: 5 days ago
Keswick, Cumbria
RecruitmentRevolution.com Limited
Salary: From £17,000 to £22,000 per annum
Posted: 6 days ago
Keswick, Cumbria
RecruitmentRevolution.com Limited
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
Stockport, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 per annum
Posted: 6 days ago
Stockport
Applause IT Innovation
Salary: £26000 - £35000 per annum + flexi time
Posted: 7 days ago
Manchester
Applause IT Innovation
Salary: £26000 - £32000 per annum + on call + bens
Posted: 7 days ago