The table below looks at the statistics for the IT Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 188 198 199
Rank change year-on-year
+10 +1
Permanent jobs requiring an IT Support 69 47 53
As % of all permanent IT jobs located in the North West 0.92% 0.70% 0.75%
As % of the Job Titles category 0.98% 0.74% 0.77%
Number of salaries quoted 60 45 51
Average salary £21,500 £22,500 £22,500
Average salary % change year-on-year
-4.44% -
90% offered a salary of more than £17,700 £18,000 £17,000
10% offered a salary of more than £27,500 £30,000 £30,000
UK excluding London average salary £24,750 £23,000 £25,000
% change year-on-year
+7.60% -8.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7047 6326 6839
As % of all permanent IT jobs located in the North West 94.24% 94.52% 96.60%
Number of salaries quoted 5953 5440 5905
Average salary £38,500 £37,000 £35,000
Average salary % change year-on-year
+4.05% +5.71%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the North West region.

IT Support Salary Trend in the North West

IT Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing IT Support across the North West region over the 3 months to 30 October 2014.

IT Support Salary Histogram in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the North West region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 41 £22,500 -5.26% 13
Cheshire +5 23 £20,500 -8.88% 4
Merseyside +21 6 £20,500 +13.88% 2
Lancashire -1 2 £21,000 +16.66% 5
IT Support
England

IT Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 October 2014, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 113 (71.97%) Windows
2 70 (44.59%) Microsoft
3 61 (38.85%) MS Office
4 59 (37.58%) Active Directory
5 48 (30.57%) TCP/IP
6 47 (29.94%) MS Excel
7 45 (28.66%) Windows Server 2008
8 40 (25.48%) MS Exchange
9 39 (24.84%) Windows 7
10 32 (20.38%) Windows Server 2012
11 27 (17.20%) VPN
12 26 (16.56%) DNS
13 25 (15.92%) VMware
14 23 (14.65%) Windows Server 2003
14 23 (14.65%) SQL
15 21 (13.38%) SQL Server
15 21 (13.38%) Linux
16 20 (12.74%) ITIL
17 19 (12.10%) Windows XP
18 18 (11.46%) Microsoft Certification
19 17 (10.83%) SLA
19 17 (10.83%) Firewall
19 17 (10.83%) VMware Infrastructure
20 16 (10.19%) Hyper-V
20 16 (10.19%) LAN
20 16 (10.19%) DHCP
20 16 (10.19%) MCP
20 16 (10.19%) UNIX
20 16 (10.19%) IIS
21 15 (9.55%) WAN

IT Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 October 2014, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (25.48%) MS Exchange
2 16 (10.19%) IIS
3 14 (8.92%) Exchange Server 2007
4 10 (6.37%) Exchange Server 2010
5 8 (5.10%) SharePoint
6 6 (3.82%) Lync
7 4 (2.55%) IBM Notes
8 3 (1.91%) Office Communications Server
8 3 (1.91%) Blackberry Enterprise Server
8 3 (1.91%) Exchange Server 2013
9 2 (1.27%) Confluence
9 2 (1.27%) Exchange Server 2003
9 2 (1.27%) CICS
10 1 (0.64%) GroupWise
10 1 (0.64%) MS Project Server
10 1 (0.64%) Zimbra
Applications
1 61 (38.85%) MS Office
2 47 (29.94%) MS Excel
3 2 (1.27%) MS PowerPoint
Business Applications
1 3 (1.91%) SAP ERP
2 1 (0.64%) Sage 200
2 1 (0.64%) Dynamics NAV
2 1 (0.64%) Dynamics CRM
Cloud Services
1 8 (5.10%) Office 365
2 2 (1.27%) Route 53
2 2 (1.27%) Amazon ELB
3 1 (0.64%) Cloud Computing
3 1 (0.64%) Amazon AWS
Communications & Networking
1 48 (30.57%) TCP/IP
2 27 (17.20%) VPN
3 26 (16.56%) DNS
4 17 (10.83%) Firewall
5 16 (10.19%) DHCP
5 16 (10.19%) LAN
6 15 (9.55%) WAN
6 15 (9.55%) Internet
7 12 (7.64%) SAN
8 6 (3.82%) VoIP
8 6 (3.82%) NAS
9 3 (1.91%) Wi-Fi
10 2 (1.27%) Asterisk PBX
11 1 (0.64%) VLAN
11 1 (0.64%) MPLS
11 1 (0.64%) Telnet
11 1 (0.64%) FTP
11 1 (0.64%) ADSL
Database & Business Intelligence
1 21 (13.38%) SQL Server
2 6 (3.82%) Relational Database
3 4 (2.55%) SQL Server 2008
4 3 (1.91%) Crystal Reports
4 3 (1.91%) SAP BW
4 3 (1.91%) SQL Server 2005
5 1 (0.64%) SQL Server Integration Services
5 1 (0.64%) SQL Server Analysis Services
5 1 (0.64%) SQL Server Reporting Services
5 1 (0.64%) Oracle Reports
5 1 (0.64%) OLAP
5 1 (0.64%) MySQL
Development Applications
1 3 (1.91%) SQL Server Management Studio (SSMS)
2 2 (1.27%) JIRA
General
1 11 (7.01%) Finance
2 7 (4.46%) Legal
3 4 (2.55%) Manufacturing
3 4 (2.55%) Back Office
4 3 (1.91%) Law
5 1 (0.64%) Pharmaceutical
5 1 (0.64%) Advertising
5 1 (0.64%) Retail
5 1 (0.64%) Marketing
5 1 (0.64%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.27%) ATL
1 2 (1.27%) EDIFACT
2 1 (0.64%) HTML
2 1 (0.64%) .NET
2 1 (0.64%) SOAP
2 1 (0.64%) Web Services
2 1 (0.64%) EDI
2 1 (0.64%) X-Windows
Miscellaneous
1 8 (5.10%) Analytical Skills
2 6 (3.82%) Blackberry
3 5 (3.18%) Management Information System
3 5 (3.18%) iPhone
4 4 (2.55%) Clustering
5 2 (1.27%) Thin Client
5 2 (1.27%) Mainframe
5 2 (1.27%) Fat Client
5 2 (1.27%) IBM Mainframe
5 2 (1.27%) User Experience
6 1 (0.64%) EqualLogic
6 1 (0.64%) Mobile App
6 1 (0.64%) IVR
6 1 (0.64%) LIMS
6 1 (0.64%) EPoS
6 1 (0.64%) NHS
Operating Systems
1 113 (71.97%) Windows
2 45 (28.66%) Windows Server 2008
3 39 (24.84%) Windows 7
4 32 (20.38%) Windows Server 2012
5 23 (14.65%) Windows Server 2003
6 21 (13.38%) Linux
7 19 (12.10%) Windows XP
8 16 (10.19%) UNIX
9 15 (9.55%) Windows 8
10 5 (3.18%) Windows 2000 Server
10 5 (3.18%) Windows Vista
11 3 (1.91%) Android
12 2 (1.27%) Mac OS X
12 2 (1.27%) CentOS
13 1 (0.64%) Windows Mobile
Processes & Methodologies
1 20 (12.74%) ITIL
2 9 (5.73%) ERP
3 6 (3.82%) CRM
3 6 (3.82%) Disaster Recovery
3 6 (3.82%) Incident Management
4 5 (3.18%) Project Management
4 5 (3.18%) Continuous Improvement
5 4 (2.55%) Business Analysis
5 4 (2.55%) Problem Management
5 4 (2.55%) Time Management
6 3 (1.91%) Change Control
6 3 (1.91%) Service Delivery
6 3 (1.91%) Change Management
7 2 (1.27%) Migration
7 2 (1.27%) Analytics
8 1 (0.64%) Service Desk Management
8 1 (0.64%) Line Management
8 1 (0.64%) Data Analytics
8 1 (0.64%) Software Testing
8 1 (0.64%) Data Management
Programming Languages
1 23 (14.65%) SQL
2 2 (1.27%) VB
2 2 (1.27%) JCL
2 2 (1.27%) PowerShell
3 1 (0.64%) VBA
3 1 (0.64%) C#
3 1 (0.64%) PHP
3 1 (0.64%) PL/SQL
Qualifications
1 18 (11.46%) Microsoft Certification
2 16 (10.19%) MCP
3 14 (8.92%) MCSE
4 13 (8.28%) Degree
5 12 (7.64%) MCTS
5 12 (7.64%) MCITP
5 12 (7.64%) MCSA
6 4 (2.55%) A+ Certification
7 3 (1.91%) CCNA
7 3 (1.91%) Cisco Certification
8 2 (1.27%) HND
9 1 (0.64%) CCIE
9 1 (0.64%) CCNP
9 1 (0.64%) ITIL Certification
9 1 (0.64%) MCPD
9 1 (0.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (10.83%) SLA
2 2 (1.27%) Sarbanes-Oxley
3 1 (0.64%) PCI DSS
3 1 (0.64%) ISO 9000
System Software
1 59 (37.58%) Active Directory
2 17 (10.83%) VMware Infrastructure
3 16 (10.19%) Hyper-V
4 4 (2.55%) VMware ESX
4 4 (2.55%) vSphere
5 3 (1.91%) XenApp
6 2 (1.27%) XenDesktop
7 1 (0.64%) VMware ESXi
7 1 (0.64%) Microsoft Virtual Server
Systems Management
1 5 (3.18%) SCCM
2 3 (1.91%) DameWare
3 2 (1.27%) CA Wily
3 2 (1.27%) CA Spectrum
4 1 (0.64%) Backup Exec
Vendors
1 70 (44.59%) Microsoft
2 25 (15.92%) VMware
3 12 (7.64%) Cisco
4 10 (6.37%) Citrix
5 6 (3.82%) Apple
5 6 (3.82%) SAP
5 6 (3.82%) Dell
6 5 (3.18%) Avaya
7 4 (2.55%) Lotus
7 4 (2.55%) EMC
7 4 (2.55%) Salesforce.com
8 3 (1.91%) Symantec
8 3 (1.91%) Capita
8 3 (1.91%) HP
9 2 (1.27%) IBM
9 2 (1.27%) Sage
9 2 (1.27%) Juniper
9 2 (1.27%) CA
9 2 (1.27%) Teradata
9 2 (1.27%) Perforce
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North West England
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Posted: Yesterday
Manchester, Lancashire
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Salary: £20000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Preston, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £23000 per annum + Benefits
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Salary: £21000 per annum
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Oscar Associates (UK) Ltd
Salary: £18000 - £21000 per annum + Fantastic Benefits
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Liverpool, Merseyside
Oscar Associates (UK) Ltd
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Manchester, Lancashire
Oscar Associates (UK) Ltd
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Cheshire
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Cumbria
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Runcorn, Cheshire
networx
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