The table below looks at the statistics for the IT Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 171 191 184
Rank change year-on-year
+20 -7
Permanent jobs requiring an IT Support 83 47 65
As % of all permanent IT jobs located in the North West 1.12% 0.69% 0.89%
As % of the Job Titles category 1.18% 0.73% 0.92%
Number of salaries quoted 77 44 54
Average salary £23,500 £23,980 £22,500
Average salary % change year-on-year
-2.00% +6.57%
90% offered a salary of more than £18,500 £18,000 £18,500
10% offered a salary of more than £25,700 £30,000 £28,650
UK excluding London average salary £24,750 £23,500 £26,000
% change year-on-year
+5.31% -9.61%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7046 6451 7066
As % of all permanent IT jobs located in the North West 94.72% 94.18% 96.42%
Number of salaries quoted 5724 5545 6120
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the North West

IT Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the North West region.

IT Support Salary Trend in the North West

IT Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing IT Support across the North West region over the 3 months to 29 August 2014.

IT Support Salary Histogram in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 47 £22,000 -18.51% 7
Cheshire +4 26 £24,250 +1.12% 5
Lancashire -2 6 £21,250 +25.00% 1
Merseyside +4 3 £22,500 +13.92%
Cumbria +4 1 £24,000 -12.72%
IT Support
England

IT Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 101 (71.13%) Windows
2 66 (46.48%) Microsoft
3 49 (34.51%) MS Exchange
3 49 (34.51%) MS Office
4 45 (31.69%) Active Directory
5 41 (28.87%) TCP/IP
6 40 (28.17%) MS Excel
7 39 (27.46%) Windows Server 2008
8 37 (26.06%) VMware
9 31 (21.83%) Windows 7
10 27 (19.01%) Firewall
10 27 (19.01%) Windows Server 2003
11 26 (18.31%) IIS
11 26 (18.31%) SQL Server
12 25 (17.61%) DNS
13 23 (16.20%) VPN
14 22 (15.49%) Windows Server 2012
15 21 (14.79%) VMware Infrastructure
15 21 (14.79%) Exchange Server 2007
15 21 (14.79%) SQL
16 19 (13.38%) Linux
16 19 (13.38%) Windows XP
16 19 (13.38%) Hyper-V
17 18 (12.68%) Cisco
17 18 (12.68%) Internet
18 17 (11.97%) Microsoft Certification
19 16 (11.27%) Citrix
19 16 (11.27%) ITIL
20 15 (10.56%) SLA
21 14 (9.86%) SAN

IT Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT jobs across the North West region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (34.51%) MS Exchange
2 26 (18.31%) IIS
3 21 (14.79%) Exchange Server 2007
4 10 (7.04%) Exchange Server 2010
4 10 (7.04%) SharePoint
5 5 (3.52%) Lync
5 5 (3.52%) Office Communications Server
6 4 (2.82%) Exchange Server 2003
6 4 (2.82%) Exchange Server 2013
7 3 (2.11%) Site Server
8 2 (1.41%) Blackberry Enterprise Server
8 2 (1.41%) IBM Notes
8 2 (1.41%) CICS
8 2 (1.41%) Confluence
9 1 (0.70%) Zimbra
9 1 (0.70%) GroupWise
Applications
1 49 (34.51%) MS Office
2 40 (28.17%) MS Excel
3 1 (0.70%) MS PowerPoint
Business Applications
1 3 (2.11%) Bond Adapt
2 1 (0.70%) SAP ERP
2 1 (0.70%) Sage 200
2 1 (0.70%) Dynamics NAV
2 1 (0.70%) Dynamics CRM
Cloud Services
1 12 (8.45%) Office 365
2 2 (1.41%) Route 53
2 2 (1.41%) Amazon ELB
2 2 (1.41%) SaaS
Communications & Networking
1 41 (28.87%) TCP/IP
2 27 (19.01%) Firewall
3 25 (17.61%) DNS
4 23 (16.20%) VPN
5 18 (12.68%) Internet
6 14 (9.86%) SAN
7 13 (9.15%) DHCP
8 12 (8.45%) LAN
8 12 (8.45%) WAN
9 7 (4.93%) NAS
10 5 (3.52%) VoIP
11 4 (2.82%) Wi-Fi
12 2 (1.41%) Asterisk PBX
13 1 (0.70%) MPLS
13 1 (0.70%) ADSL
Database & Business Intelligence
1 26 (18.31%) SQL Server
2 8 (5.63%) SQL Server 2005
3 6 (4.23%) SQL Server 2008
4 4 (2.82%) Relational Database
5 2 (1.41%) Crystal Reports
6 1 (0.70%) SAP BW
6 1 (0.70%) SQL Server Reporting Services
6 1 (0.70%) OLAP
6 1 (0.70%) SQL Server 2012
6 1 (0.70%) SQL Server Integration Services
6 1 (0.70%) SQL Server Analysis Services
6 1 (0.70%) MySQL
Development Applications
1 3 (2.11%) JIRA
1 3 (2.11%) SQL Server Management Studio (SSMS)
General
1 14 (9.86%) Finance
2 5 (3.52%) Legal
3 3 (2.11%) Manufacturing
3 3 (2.11%) Law
4 2 (1.41%) Marketing
5 1 (0.70%) Back Office
5 1 (0.70%) Telecoms
5 1 (0.70%) Advertising
5 1 (0.70%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.41%) ATL
2 1 (0.70%) XML
2 1 (0.70%) HTML
2 1 (0.70%) .NET
Miscellaneous
1 8 (5.63%) iPhone
2 6 (4.23%) Clustering
3 4 (2.82%) Blackberry
4 2 (1.41%) Mainframe
4 2 (1.41%) Management Information System
4 2 (1.41%) IBM Mainframe
5 1 (0.70%) EqualLogic
5 1 (0.70%) IVR
5 1 (0.70%) Fat Client
5 1 (0.70%) LIMS
5 1 (0.70%) NHS
5 1 (0.70%) Thin Client
Operating Systems
1 101 (71.13%) Windows
2 39 (27.46%) Windows Server 2008
3 31 (21.83%) Windows 7
4 27 (19.01%) Windows Server 2003
5 22 (15.49%) Windows Server 2012
6 19 (13.38%) Linux
6 19 (13.38%) Windows XP
7 14 (9.86%) UNIX
8 13 (9.15%) Windows 8
9 5 (3.52%) Windows 2000 Server
10 3 (2.11%) CentOS
10 3 (2.11%) Android
11 2 (1.41%) Mac OS X
12 1 (0.70%) Debian
12 1 (0.70%) Ubuntu
12 1 (0.70%) Windows Mobile
12 1 (0.70%) Windows Vista
12 1 (0.70%) Mac OS
Processes & Methodologies
1 16 (11.27%) ITIL
2 9 (6.34%) CRM
3 7 (4.93%) Project Management
3 7 (4.93%) Problem Management
4 6 (4.23%) Change Control
4 6 (4.23%) Incident Management
5 5 (3.52%) Change Management
6 4 (2.82%) Disaster Recovery
6 4 (2.82%) Time Management
7 3 (2.11%) ERP
7 3 (2.11%) Business Intelligence
8 2 (1.41%) Service Delivery
8 2 (1.41%) PRINCE2
8 2 (1.41%) Business Analysis
8 2 (1.41%) Continuous Improvement
9 1 (0.70%) Knowledge Management
9 1 (0.70%) Software Testing
9 1 (0.70%) Network Load Balancing
9 1 (0.70%) Online Marketing
9 1 (0.70%) Analytics
Programming Languages
1 21 (14.79%) SQL
2 2 (1.41%) JCL
3 1 (0.70%) PHP
3 1 (0.70%) VBScript
3 1 (0.70%) VB.NET
3 1 (0.70%) VBA
Qualifications
1 17 (11.97%) Microsoft Certification
2 13 (9.15%) MCP
3 12 (8.45%) MCSE
4 11 (7.75%) MCSA
4 11 (7.75%) MCTS
4 11 (7.75%) MCITP
5 9 (6.34%) Degree
5 9 (6.34%) CCNA
5 9 (6.34%) Cisco Certification
6 2 (1.41%) A+ Certification
7 1 (0.70%) ITIL Certification
7 1 (0.70%) CCIE
7 1 (0.70%) CCNP
Quality Assurance & Compliance
1 15 (10.56%) SLA
2 2 (1.41%) Sarbanes-Oxley
3 1 (0.70%) PCI DSS
System Software
1 45 (31.69%) Active Directory
2 21 (14.79%) VMware Infrastructure
3 19 (13.38%) Hyper-V
4 6 (4.23%) vSphere
5 5 (3.52%) VMware ESX
6 3 (2.11%) Citrix Presentation Server
6 3 (2.11%) VMware Server
7 2 (1.41%) XenApp
7 2 (1.41%) XenDesktop
8 1 (0.70%) Microsoft Virtual Server
8 1 (0.70%) VMware ESXi
Systems Management
1 6 (4.23%) SCCM
2 3 (2.11%) DameWare
3 2 (1.41%) CA Wily
3 2 (1.41%) CA Spectrum
Vendors
1 66 (46.48%) Microsoft
2 37 (26.06%) VMware
3 18 (12.68%) Cisco
4 16 (11.27%) Citrix
5 7 (4.93%) Apple
6 5 (3.52%) HP
7 4 (2.82%) SAP
7 4 (2.82%) Salesforce.com
7 4 (2.82%) Avaya
8 3 (2.11%) Dell
8 3 (2.11%) ZyXEL
9 2 (1.41%) Atlassian
9 2 (1.41%) ProCurve
9 2 (1.41%) Lotus
9 2 (1.41%) WatchGuard
9 2 (1.41%) Teradata
9 2 (1.41%) Capita
9 2 (1.41%) EMC
9 2 (1.41%) Oracle
9 2 (1.41%) IBM
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: 40 minutes ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: 1 hour ago
North West England
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + Healthcare
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £17000 per annum + Benefits
Posted: Yesterday
Crewe, Cheshire
Sanderson
Salary: £25000 - £28000 per annum + excellent benefits
Posted: Yesterday
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 2 days ago
Sale, Cheshire
GE Capital
Salary: Unspecified Competitive + excellent benefits
Posted: 2 days ago
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Altrincham, Cheshire
Applause IT Innovation
Salary: £19000 - £24000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 6 days ago
Manchester
Applause IT Innovation
Salary: £18000 - £25000 per annum + Benefits, Training & Progression
Posted: 8 days ago
Lancashire, Fylde coast, Blackpool, Lytham,...
Actis Recruitment Ltd
Salary: to £25,000 + excellent bens
Posted: 11 days ago