The table below looks at the statistics for the Service Desk Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Technician in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 599 572 555
Rank change year-on-year
-27 -17
Contract jobs requiring a Service Desk Technician 12 28 17
As % of all contract IT jobs located in the UK 0.021% 0.051% 0.033%
As % of the Job Titles category 0.023% 0.055% 0.036%
Number of daily rates quoted 1 1 2
Average daily rate
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£115 £106 £100
Average daily rate % change year-on-year
+8.49% +6.00%
UK excluding London average daily rate - £106 £100
% change year-on-year
- +6.00%
Number of hourly rates quoted 11 21 13
Average hourly rate £11.75 £12.35 £11.00
Average hourly rate % change year-on-year
-4.85% +12.27%
90% offered a hourly rate of more than £9.75 £7.50 £9.70
10% offered a hourly rate of more than £14.00 £25.50 £11.50
UK excluding London average hourly rate £11.75 £12.35 £11.25
% change year-on-year
-4.85% +9.77%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52776 50579 47249
As % of all contract IT jobs located in the UK 92.47% 92.50% 92.58%
Number of daily rates quoted 33542 30709 27642
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1943 1998 2143
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Technician within the UK.

Service Desk Technician Daily Rate Trend in the UK

Service Desk Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Technician within the UK.

Service Desk Technician Hourly Rate Trend in the UK

Service Desk Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Technician within the UK over the 3 months to 29 July 2015.

Service Desk Technician Hourly Rate Histogram in the UK

Service Desk Technician
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 12 £115 - 3
South East - 6 - - 2
West Yorkshire -19 3 - -
Yorkshire -20 3 - -
Hampshire - 3 - -
Southampton - 3 - -
London +3 2 £115 - 1
Leeds -23 2 - -
West Midlands -5 1 - -
Coventry - 1 - -
Guildford - 1 - -
Bradford - 1 - -
Reading - 1 - - 1
Lewes - 1 - -
Berkshire - 1 - - 1
East Sussex - 1 - -
Surrey - 1 - - 1

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 29 July 2015, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title.

1 7 (25.93%) Security Cleared
1 7 (25.93%) MS Office
2 6 (22.22%) Windows
2 6 (22.22%) Active Directory
3 5 (18.52%) NHS
4 4 (14.81%) ITIL
4 4 (14.81%) SLA
4 4 (14.81%) Microsoft
5 3 (11.11%) HP
6 2 (7.41%) MS Exchange
6 2 (7.41%) SCCM
6 2 (7.41%) Service Desk Management
6 2 (7.41%) Line Management
7 1 (3.70%) iPhone
7 1 (3.70%) Windows Server 2008
7 1 (3.70%) XenApp
7 1 (3.70%) Windows 7
7 1 (3.70%) Network Management
7 1 (3.70%) Apple iOS
7 1 (3.70%) Exchange Server 2010
7 1 (3.70%) Software Deployment
7 1 (3.70%) Windows Server 2012
7 1 (3.70%) Mobile Computing
7 1 (3.70%) Exchange Server 2013
7 1 (3.70%) Network Security
7 1 (3.70%) Service Management
7 1 (3.70%) IP Telephony
7 1 (3.70%) Incident Management
7 1 (3.70%) Problem Management
7 1 (3.70%) Fat Client

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 29 July 2015, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.41%) MS Exchange
2 1 (3.70%) Exchange Server 2010
2 1 (3.70%) Exchange Server 2013
Applications
1 7 (25.93%) MS Office
2 1 (3.70%) MS Excel
2 1 (3.70%) MS Visio
2 1 (3.70%) MS Project
Communications & Networking
1 1 (3.70%) ADSL
1 1 (3.70%) WLAN
1 1 (3.70%) DHCP
1 1 (3.70%) TCP/IP
1 1 (3.70%) VPN
1 1 (3.70%) DNS
1 1 (3.70%) Intranet
1 1 (3.70%) Internet
1 1 (3.70%) IP Telephony
1 1 (3.70%) Network Security
Miscellaneous
1 5 (18.52%) NHS
2 1 (3.70%) Thin Client
2 1 (3.70%) Fat Client
2 1 (3.70%) iPhone
2 1 (3.70%) Mobile Computing
Operating Systems
1 6 (22.22%) Windows
2 1 (3.70%) Windows Server 2008
2 1 (3.70%) Windows 7
2 1 (3.70%) Apple iOS
2 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 4 (14.81%) ITIL
2 2 (7.41%) Service Desk Management
2 2 (7.41%) Line Management
3 1 (3.70%) Service Management
3 1 (3.70%) Incident Management
3 1 (3.70%) Problem Management
3 1 (3.70%) Network Management
3 1 (3.70%) Software Deployment
Qualifications
1 7 (25.93%) Security Cleared
2 1 (3.70%) A+ Certification
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 6 (22.22%) Active Directory
2 1 (3.70%) XenApp
Systems Management
1 2 (7.41%) SCCM
2 1 (3.70%) ZENworks
Vendors
1 4 (14.81%) Microsoft
2 3 (11.11%) HP
3 1 (3.70%) Citrix
3 1 (3.70%) Apple