The table below looks at the statistics for the Service Desk Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Technician in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 643 614 596
Rank change year-on-year
-29 -18
Contract jobs requiring a Service Desk Technician 15 17 22
As % of all contract IT jobs located in the UK 0.027% 0.030% 0.040%
As % of the Job Titles category 0.028% 0.032% 0.043%
Number of daily rates quoted 5 4 5
Average daily rate £175 £107 £140
Average daily rate % change year-on-year
+63.17% -23.39%
90% offered a daily rate of more than £144 £100 £103
10% offered a daily rate of more than £205 £115 £204
UK excluding London average daily rate £175 £100 £105
% change year-on-year
+75.00% -4.76%
Number of hourly rates quoted 10 10 8
Average hourly rate £10.40 £12.40 £11.43
Average hourly rate % change year-on-year
-16.11% +8.51%
90% offered a hourly rate of more than £8.75 £11.01 £8.41
10% offered a hourly rate of more than £12.43 £12.45 £15.20
UK excluding London average hourly rate £10.40 £12.40 £11.43
% change year-on-year
-16.11% +8.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53058 52916 51575
As % of all contract IT jobs located in the UK 94.92% 94.76% 94.33%
Number of daily rates quoted 34561 32091 31451
Average daily rate £425 £400 £395
Average daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1534 2122 2107
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Technician within the UK.

Service Desk Technician Daily Rate Trend in the UK

Service Desk Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Technician within the UK.

Service Desk Technician Hourly Rate Trend in the UK

Service Desk Technician
Top 21 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 15 £175 +52.50% 3
Yorkshire +6 6 £140 - 2
West Yorkshire +3 4 - - 1
South East -19 4 £150 -
Huddersfield - 4 - -
Surrey - 3 £150 -
Essex +4 2 £175 -
East of England -3 2 £175 +52.17%
Guildford - 2 - -
South Yorkshire - 2 £140 -
Manchester - 1 £225 -
Berkshire - 1 - -
Reading - 1 - -
Gloucester - 1 - -
Doncaster - 1 £140 -
Sheffield - 1 - -
Gloucestershire - 1 - -
Warwickshire - 1 - -
North West - 1 £225 -
South West - 1 - -
West Midlands - 1 - -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title.

1 13 (43.33%) Windows
2 10 (33.33%) Microsoft
3 9 (30.00%) Active Directory
4 7 (23.33%) ITIL
5 5 (16.67%) NHS
5 5 (16.67%) MS Office
6 3 (10.00%) Service Management
6 3 (10.00%) IBM Notes
6 3 (10.00%) MS Excel
6 3 (10.00%) Apple
6 3 (10.00%) Lotus
6 3 (10.00%) HP
6 3 (10.00%) Citrix
6 3 (10.00%) A+ Certification
7 2 (6.67%) Windows Server
7 2 (6.67%) Windows XP
7 2 (6.67%) VPN
7 2 (6.67%) Intranet
7 2 (6.67%) ZENworks
7 2 (6.67%) Driving Licence
7 2 (6.67%) Apple iOS
7 2 (6.67%) Incident Management
7 2 (6.67%) French Language
7 2 (6.67%) SCCM
8 1 (3.33%) Mac OS X Server
8 1 (3.33%) Security Cleared
8 1 (3.33%) Android
8 1 (3.33%) Windows Server 2008
8 1 (3.33%) Problem Management
8 1 (3.33%) Release Management

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.00%) IBM Notes
2 1 (3.33%) MS Exchange
2 1 (3.33%) Skype for Business
Applications
1 5 (16.67%) MS Office
2 3 (10.00%) MS Excel
3 1 (3.33%) MS PowerPoint
Cloud Services
1 1 (3.33%) Office 365
Communications & Networking
1 2 (6.67%) Intranet
1 2 (6.67%) VPN
2 1 (3.33%) TCP/IP
General
1 2 (6.67%) French Language
2 1 (3.33%) Finance
2 1 (3.33%) Legal
2 1 (3.33%) Telecoms
Miscellaneous
1 5 (16.67%) NHS
2 2 (6.67%) Driving Licence
3 1 (3.33%) Analytical Skills
3 1 (3.33%) Blackberry
Operating Systems
1 13 (43.33%) Windows
2 2 (6.67%) Apple iOS
2 2 (6.67%) Windows Server
2 2 (6.67%) Windows XP
3 1 (3.33%) Android
3 1 (3.33%) Mac OS X Server
3 1 (3.33%) Windows 7
3 1 (3.33%) Windows 8
3 1 (3.33%) Windows Server 2003
3 1 (3.33%) Windows Server 2008
3 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 7 (23.33%) ITIL
2 3 (10.00%) Service Management
3 2 (6.67%) Incident Management
4 1 (3.33%) Agile Software Development
4 1 (3.33%) Change Management
4 1 (3.33%) ITIL V3
4 1 (3.33%) Migration
4 1 (3.33%) Problem Management
4 1 (3.33%) Release Management
4 1 (3.33%) Root Cause Analysis
Programming Languages
1 1 (3.33%) C
Qualifications
1 3 (10.00%) A+ Certification
2 1 (3.33%) BPSS Clearance
2 1 (3.33%) Degree
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 1 (3.33%) SLA
System Software
1 9 (30.00%) Active Directory
Systems Management
1 2 (6.67%) SCCM
1 2 (6.67%) ZENworks
2 1 (3.33%) Unicenter
Vendors
1 10 (33.33%) Microsoft
2 3 (10.00%) Apple
2 3 (10.00%) Citrix
2 3 (10.00%) HP
2 3 (10.00%) Lotus
3 1 (3.33%) Bomgar
3 1 (3.33%) CA
3 1 (3.33%) Northgate
3 1 (3.33%) Remedy
3 1 (3.33%) Twitter