The table below looks at the statistics for the Service Desk Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Technician in their job title over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 593 586 542
Rank change year-on-year
-7 -44
Contract jobs requiring a Service Desk Technician 16 17 19
As % of all contract IT jobs located in the UK 0.029% 0.030% 0.040%
As % of the Job Titles category 0.031% 0.033% 0.043%
Number of daily rates quoted 3 6 0
Average daily rate
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£115 £160 -
Average daily rate % change year-on-year
-28.43% -
UK excluding London average daily rate £108 £105 -
% change year-on-year
+2.61% -
Number of hourly rates quoted 10 7 17
Average hourly rate £12.45 £10.85 £10.00
Average hourly rate % change year-on-year
+14.70% +8.50%
90% offered a hourly rate of more than £11.71 £8.41 £9.38
10% offered a hourly rate of more than £13.65 £16.10 £14.90
UK excluding London average hourly rate £12.45 £10.85 £10.00
% change year-on-year
+14.70% +8.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51667 51948 44219
As % of all contract IT jobs located in the UK 92.40% 92.38% 92.51%
Number of daily rates quoted 31335 31547 25314
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £245 £230 £238
10% offered a daily rate of more than £555 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2014 2069 2202
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Technician within the UK.

Service Desk Technician Daily Rate Trend in the UK

Service Desk Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Technician within the UK.

Service Desk Technician Hourly Rate Trend in the UK

Service Desk Technician
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 20 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 14 £115 -28.43% 7
East of England +33 8 £115 - 4
South East -6 3 - -
Suffolk - 2 - -
South West -1 1 £101 -
London -1 1 £115 -42.75%
Yorkshire - 1 - - 1
East Midlands - - - -
North West - - - -
West Midlands - - - - 2
Surrey - - - -
West Yorkshire - - - - 1
Wiltshire - - - -
Manchester - - - -
Stoke-on-Trent - - - -
Swindon - - - -
Wakefield - - - -
Leicestershire - - - -
Staffordshire - - - -
Birmingham - - - - 1
Bradford - - - -
Hinckley - - - -
Kingston Upon Thames - - - -
Leeds - - - - 1
Leicester - - - -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 20 April 2015, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title.

1 13 (26.53%) MS Office
2 11 (22.45%) Windows
3 10 (20.41%) Microsoft
3 10 (20.41%) Active Directory
3 10 (20.41%) iSeries
4 9 (18.37%) ITIL
5 6 (12.24%) HP
6 5 (10.20%) MS Excel
6 5 (10.20%) Security Cleared
7 4 (8.16%) SLA
8 3 (6.12%) Citrix
8 3 (6.12%) Windows 7
8 3 (6.12%) Service Desk Management
8 3 (6.12%) Line Management
9 2 (4.08%) Analytical Skills
9 2 (4.08%) Degree
9 2 (4.08%) Law
9 2 (4.08%) Windows 8
9 2 (4.08%) Windows Server 2003
9 2 (4.08%) VPN
10 1 (2.04%) MS Project
10 1 (2.04%) Cisco
10 1 (2.04%) Dell
10 1 (2.04%) OpenView
10 1 (2.04%) MS Visio
10 1 (2.04%) MS Exchange
10 1 (2.04%) WLAN
10 1 (2.04%) IBM Notes
10 1 (2.04%) Internet
10 1 (2.04%) Interwoven

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 20 April 2015, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.04%) MS Exchange
1 1 (2.04%) IBM Notes
Applications
1 13 (26.53%) MS Office
2 5 (10.20%) MS Excel
3 1 (2.04%) MS Project
3 1 (2.04%) MS Visio
Communications & Networking
1 2 (4.08%) VPN
2 1 (2.04%) WLAN
2 1 (2.04%) Internet
2 1 (2.04%) IP Telephony
2 1 (2.04%) Wireless
2 1 (2.04%) Network Security
2 1 (2.04%) Structured Cabling
General
1 2 (4.08%) Law
2 1 (2.04%) Telecoms
2 1 (2.04%) Legal
2 1 (2.04%) French Language
Miscellaneous
1 10 (20.41%) iSeries
2 2 (4.08%) Analytical Skills
3 1 (2.04%) NHS
3 1 (2.04%) Mobile Computing
3 1 (2.04%) iPhone
Operating Systems
1 11 (22.45%) Windows
2 3 (6.12%) Windows 7
3 2 (4.08%) Windows 8
3 2 (4.08%) Windows Server 2003
4 1 (2.04%) Mac OS X
4 1 (2.04%) Windows Server 2008
4 1 (2.04%) Windows Vista
Processes & Methodologies
1 9 (18.37%) ITIL
2 3 (6.12%) Service Desk Management
2 3 (6.12%) Line Management
3 1 (2.04%) Service Management
3 1 (2.04%) Software Deployment
3 1 (2.04%) Stakeholder Management
Qualifications
1 5 (10.20%) Security Cleared
2 2 (4.08%) Degree
Quality Assurance & Compliance
1 4 (8.16%) SLA
System Software
1 10 (20.41%) Active Directory
Systems Management
1 1 (2.04%) OpenView
1 1 (2.04%) OVSD
1 1 (2.04%) DameWare
1 1 (2.04%) SCCM
Vendors
1 10 (20.41%) Microsoft
2 6 (12.24%) HP
3 3 (6.12%) Citrix
4 1 (2.04%) Cisco
4 1 (2.04%) Dell
4 1 (2.04%) Interwoven
4 1 (2.04%) Avaya
4 1 (2.04%) Lotus
4 1 (2.04%) Apple
Basildon, Essex
LA International
Posted: 18 hours ago
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.71 per hour
Posted: 4 days ago