The table below looks at the statistics for the Service Desk Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Technician in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 564 559 532
Rank change year-on-year
-5 -27
Contract jobs requiring a Service Desk Technician 31 23 25
As % of all contract IT jobs located in the UK 0.056% 0.045% 0.050%
As % of the Job Titles category 0.061% 0.048% 0.054%
Number of daily rates quoted 6 4 3
Average daily rate
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£145 £128 £110
Average daily rate % change year-on-year
+13.72% +15.90%
UK excluding London average daily rate £145 £160 £110
% change year-on-year
-9.37% +45.45%
Number of hourly rates quoted 22 14 19
Average hourly rate £11.50 £11.00 £10.18
Average hourly rate % change year-on-year
+4.54% +8.10%
90% offered a hourly rate of more than £10.00 £9.63 £9.63
10% offered a hourly rate of more than £12.00 £12.46 £16.00
UK excluding London average hourly rate £11.50 £11.00 £10.18
% change year-on-year
+4.54% +8.10%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50642 47729 46134
As % of all contract IT jobs located in the UK 91.79% 92.49% 92.95%
Number of daily rates quoted 32228 28770 26034
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2044 2098 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Technician within the UK.

Service Desk Technician Daily Rate Trend in the UK

Service Desk Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Technician within the UK over the 3 months to 19 December 2014.

Service Desk Technician Daily Rate Histogram in the UK

Service Desk Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Technician within the UK.

Service Desk Technician Hourly Rate Trend in the UK

Service Desk Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 29 £145 +56.75% 2
South West -13 10 £145 -
Cornwall +12 6 - -
London +17 4 £145 +52.63% 1
South East -20 4 £100 +11.11%
Yorkshire -10 3 - -
East of England -17 3 - -
West Midlands -15 2 - -
Essex - 2 - -
Chelmsford - 2 - -
Bristol - 2 £145 -
Staffordshire +2 1 - -
East Midlands 0 1 - - 1
Southampton -4 1 - -
Manchester -9 1 - -
North West -9 1 - -
Hampshire -20 1 - -
City of London - 1 - -
Basingstoke - - - -
Lancashire - - - -
North Yorkshire - - - -
Somerset - - - -
Merseyside - - - -
Scotland - - - -
Milton Keynes - - - -
Newton-le-Willows - - - -
Reading - - - -
Chesterfield - - - - 1
Edinburgh - - - -
Harrogate - - - -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title.

1 20 (42.55%) Windows
2 16 (34.04%) ITIL
3 15 (31.91%) MS Office
4 14 (29.79%) Active Directory
5 13 (27.66%) Microsoft
6 9 (19.15%) MS Excel
7 6 (12.77%) Blackberry
7 6 (12.77%) iSeries
8 5 (10.64%) Mitel
8 5 (10.64%) Firewall
8 5 (10.64%) SharePoint
8 5 (10.64%) ISO 9001
8 5 (10.64%) MCP
8 5 (10.64%) HP
9 3 (6.38%) Windows 7
9 3 (6.38%) Law
9 3 (6.38%) Degree
9 3 (6.38%) SLA
9 3 (6.38%) Citrix
10 2 (4.26%) ITIL Certification
10 2 (4.26%) Lotus
10 2 (4.26%) Mac OS X
10 2 (4.26%) Apple
10 2 (4.26%) Cisco
10 2 (4.26%) IBM Notes
10 2 (4.26%) MS Visio
10 2 (4.26%) Video Conferencing
10 2 (4.26%) MS PowerPoint
10 2 (4.26%) Service Management
11 1 (2.13%) iPad

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.64%) SharePoint
2 2 (4.26%) IBM Notes
3 1 (2.13%) Blackberry Enterprise Server
Applications
1 15 (31.91%) MS Office
2 9 (19.15%) MS Excel
3 2 (4.26%) MS Visio
3 2 (4.26%) MS PowerPoint
Communications & Networking
1 5 (10.64%) Firewall
2 1 (2.13%) Structured Cabling
2 1 (2.13%) IP Telephony
2 1 (2.13%) VPN
General
1 3 (6.38%) Law
2 1 (2.13%) Legal
2 1 (2.13%) French Language
2 1 (2.13%) Telecoms
2 1 (2.13%) Finance
Miscellaneous
1 6 (12.77%) Blackberry
1 6 (12.77%) iSeries
2 2 (4.26%) Video Conferencing
3 1 (2.13%) iPad
3 1 (2.13%) Analytical Skills
3 1 (2.13%) NHS
Operating Systems
1 20 (42.55%) Windows
2 3 (6.38%) Windows 7
3 2 (4.26%) Mac OS X
4 1 (2.13%) Windows 8
4 1 (2.13%) Windows Vista
4 1 (2.13%) Windows Server 2003
Processes & Methodologies
1 16 (34.04%) ITIL
2 2 (4.26%) Service Management
Qualifications
1 5 (10.64%) MCP
2 3 (6.38%) Degree
3 2 (4.26%) ITIL Certification
4 1 (2.13%) Security Cleared
4 1 (2.13%) Microsoft Certification
Quality Assurance & Compliance
1 5 (10.64%) ISO 9001
2 3 (6.38%) SLA
System Software
1 14 (29.79%) Active Directory
Systems Management
1 1 (2.13%) OVSD
1 1 (2.13%) OpenView
1 1 (2.13%) DameWare
Vendors
1 13 (27.66%) Microsoft
2 5 (10.64%) Mitel
2 5 (10.64%) HP
3 3 (6.38%) Citrix
4 2 (4.26%) Lotus
4 2 (4.26%) Apple
4 2 (4.26%) Cisco
5 1 (2.13%) Dell
5 1 (2.13%) Interwoven
5 1 (2.13%) Avaya