The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 77 149 149
Rank change year-on-year
+72 0
Permanent jobs citing Service Management 202 124 127
As % of all permanent IT jobs located in the East of England 3.19% 1.71% 1.65%
As % of the Processes & Methodologies category 3.72% 2.01% 1.99%
Number of salaries quoted 176 99 96
Median salary £47,500 £48,000 £40,000
Median salary % change year-on-year
-1.04% +20.00%
90% offered a salary of more than £26,000 £27,900 £27,500
10% offered a salary of more than £60,000 £65,450 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5425 6183 6366
As % of all permanent IT jobs located in the East of England 85.62% 85.26% 82.94%
Number of salaries quoted 4605 5209 5157
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £70,000 £67,500 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 30 August 2016.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +60 83 £35,000 -22.22% 4
Bedfordshire +48 49 £47,500 -5.00% 3
Essex +10 33 £50,000 +4.16% 5
Cambridgeshire +3 25 £57,500 +8.49% 1
Suffolk +5 13 £28,000 -41.05% 2
Norfolk -5 4 £18,500 -43.07%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 30 August 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 229 (68.98%) ITIL
2 78 (23.49%) Microsoft
3 76 (22.89%) Incident Management
4 75 (22.59%) Service Delivery
5 66 (19.88%) ITSM
6 63 (18.98%) Change Management
7 62 (18.67%) Finance
7 62 (18.67%) Windows
8 59 (17.77%) Security Cleared
9 57 (17.17%) MS Office
10 53 (15.96%) SLA
10 53 (15.96%) Service Design
11 49 (14.76%) Degree
12 48 (14.46%) Problem Management
13 43 (12.95%) Active Directory
14 40 (12.05%) Linux
15 38 (11.45%) ITIL V3
16 35 (10.54%) SC Cleared
16 35 (10.54%) Management Information System
17 34 (10.24%) Supplier Management
17 34 (10.24%) Retail
18 30 (9.04%) MCP
19 29 (8.73%) E-Commerce
20 27 (8.13%) MS Excel
20 27 (8.13%) Analytical Skills
21 25 (7.53%) Office 365
22 24 (7.23%) Windows 7
22 24 (7.23%) MS Exchange
23 23 (6.93%) Configuration Management
23 23 (6.93%) Project Management

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.23%) MS Exchange
2 14 (4.22%) Exchange Server 2010
2 14 (4.22%) WebSphere
2 14 (4.22%) WebSphere Application Server
3 11 (3.31%) SharePoint
4 9 (2.71%) Apache
5 8 (2.41%) IBM Notes
6 6 (1.81%) Blackberry Enterprise Server
6 6 (1.81%) GroupWise
7 4 (1.20%) IIS
7 4 (1.20%) JBoss
7 4 (1.20%) Tomcat
8 3 (0.90%) Skype for Business
9 2 (0.60%) BizTalk Server
9 2 (0.60%) Elasticsearch
10 1 (0.30%) Confluence
10 1 (0.30%) Documentum
10 1 (0.30%) Exchange Server 2013
10 1 (0.30%) WebLogic
Applications
1 57 (17.17%) MS Office
2 27 (8.13%) MS Excel
3 6 (1.81%) MS PowerPoint
4 1 (0.30%) HipChat
Business Applications
1 6 (1.81%) SAP hybris
2 4 (1.20%) SAP CS
3 3 (0.90%) SAP CO
3 3 (0.90%) SAP FI
3 3 (0.90%) SAP FI/CO
4 2 (0.60%) Dynamics CRM
4 2 (0.60%) Oracle EBS
4 2 (0.60%) Remedy ITSM
4 2 (0.60%) SAP ERP
5 1 (0.30%) Dynamics NAV
5 1 (0.30%) Oracle BPM
5 1 (0.30%) Oracle Financials
5 1 (0.30%) SAP CRM
Cloud Services
1 25 (7.53%) Office 365
2 12 (3.61%) SaaS
3 9 (2.71%) Amazon AWS
4 6 (1.81%) iTunes
5 2 (0.60%) IaaS
6 1 (0.30%) AWS CloudFormation
6 1 (0.30%) Microsoft Azure
6 1 (0.30%) PaaS
Communications & Networking
1 17 (5.12%) VPN
2 13 (3.92%) DNS
2 13 (3.92%) TCP/IP
3 12 (3.61%) Firewall
3 12 (3.61%) LAN
4 10 (3.01%) WAN
5 8 (2.41%) DHCP
6 5 (1.51%) Wireless
7 3 (0.90%) ADSL
7 3 (0.90%) Cisco ASA
7 3 (0.90%) HTTP
7 3 (0.90%) Network Security
8 2 (0.60%) 4G
8 2 (0.60%) Broadband
8 2 (0.60%) Ethernet
8 2 (0.60%) FTP
8 2 (0.60%) HTTPS
8 2 (0.60%) LTE
8 2 (0.60%) PBX
8 2 (0.60%) VoIP
Database & Business Intelligence
1 14 (4.22%) DB2
2 7 (2.11%) SQL Server
3 6 (1.81%) MongoDB
4 5 (1.51%) MySQL
5 2 (0.60%) BusinessObjects
5 2 (0.60%) Data Warehouse
5 2 (0.60%) Oracle BI EE
6 1 (0.30%) NoSQL
6 1 (0.30%) Oracle Database
6 1 (0.30%) RDBMS
6 1 (0.30%) Relational Database
6 1 (0.30%) SAP BW
6 1 (0.30%) SQL Server 2012
Development Applications
1 7 (2.11%) Jenkins
2 5 (1.51%) JIRA
3 2 (0.60%) Maven
3 2 (0.60%) Talend Open Studio
4 1 (0.30%) Ant
4 1 (0.30%) Git (software)
4 1 (0.30%) JIRA Agile
4 1 (0.30%) JUnit
4 1 (0.30%) Liquibase
4 1 (0.30%) MSI
4 1 (0.30%) SonarQube
4 1 (0.30%) Sonatype Nexus
4 1 (0.30%) Team Foundation Server
General
1 62 (18.67%) Finance
2 34 (10.24%) Retail
3 22 (6.63%) Front Office
4 13 (3.92%) Telecoms
5 12 (3.61%) Legal
6 11 (3.31%) Billing
7 7 (2.11%) Law
7 7 (2.11%) Marketing
8 6 (1.81%) French Language
9 5 (1.51%) Publishing
10 4 (1.20%) Italian Language
11 3 (0.90%) Military
12 2 (0.60%) Automotive
13 1 (0.30%) Banking
13 1 (0.30%) Manufacturing
Job Titles
1 81 (24.40%) Service Manager
2 60 (18.07%) Analyst
3 46 (13.86%) IT Manager
4 37 (11.14%) IT Services Manager
5 30 (9.04%) Support Analyst
6 23 (6.93%) Transition Manager
7 22 (6.63%) Service Transition Manager
8 17 (5.12%) Support Engineer
9 16 (4.82%) Applications Support
9 16 (4.82%) Network Engineer
10 14 (4.22%) 2nd Line Support
10 14 (4.22%) IT Support
11 13 (3.92%) Administrator
11 13 (3.92%) Architect
11 13 (3.92%) Service Analyst
11 13 (3.92%) SOC Analyst
12 12 (3.61%) Applications Support Analyst
12 12 (3.61%) Service Design Manager
13 11 (3.31%) Desktop Engineer
13 11 (3.31%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 14 (4.22%) WebSphere MQ
2 10 (3.01%) HTML
3 8 (2.41%) HTML5
4 5 (1.51%) .NET
4 5 (1.51%) CSS
4 5 (1.51%) Java EE
4 5 (1.51%) XML
5 4 (1.20%) JDBC
6 3 (0.90%) jQuery
6 3 (0.90%) Middleware
7 2 (0.60%) Software Packaging
8 1 (0.30%) ELK Stack
8 1 (0.30%) J2EE
8 1 (0.30%) JSON
8 1 (0.30%) MCollective
8 1 (0.30%) Oracle Fusion
8 1 (0.30%) REST
8 1 (0.30%) SOAP
8 1 (0.30%) Spring
8 1 (0.30%) Web Services
Miscellaneous
1 35 (10.54%) Management Information System
2 27 (8.13%) Analytical Skills
3 21 (6.33%) Blackberry
4 20 (6.02%) Computer Science
5 16 (4.82%) Data Centre
6 15 (4.52%) iSeries
7 13 (3.92%) Smartphone
8 9 (2.71%) Driving Licence
8 9 (2.71%) Mobile Computing
9 6 (1.81%) iPhone
9 6 (1.81%) Performance Metrics
9 6 (1.81%) PMI
10 5 (1.51%) Client/Server
10 5 (1.51%) iPad
10 5 (1.51%) Video Conferencing
11 4 (1.20%) CMDB
11 4 (1.20%) Enterprise Software
11 4 (1.20%) Foreign Exchange (FX)
12 3 (0.90%) Mathematics
13 2 (0.60%) N-Tier
Operating Systems
1 62 (18.67%) Windows
2 40 (12.05%) Linux
3 24 (7.23%) Windows 7
4 19 (5.72%) Unix
5 14 (4.22%) zOS
6 13 (3.92%) Windows Phone
7 12 (3.61%) Windows Server 2008
7 12 (3.61%) Windows Server 2012
8 7 (2.11%) Windows Server
9 4 (1.20%) Windows Vista
9 4 (1.20%) Windows XP
10 2 (0.60%) Windows 8
10 2 (0.60%) Windows Server 2003
11 1 (0.30%) Debian
11 1 (0.30%) VMS
11 1 (0.30%) Windows 10
Processes & Methodologies
1 229 (68.98%) ITIL
2 76 (22.89%) Incident Management
3 75 (22.59%) Service Delivery
4 66 (19.88%) ITSM
5 63 (18.98%) Change Management
6 53 (15.96%) Service Design
7 48 (14.46%) Problem Management
8 38 (11.45%) ITIL V3
9 34 (10.24%) Supplier Management
10 29 (8.73%) E-Commerce
11 23 (6.93%) Configuration Management
11 23 (6.93%) Project Management
12 21 (6.33%) Asset Management
12 21 (6.33%) Stakeholder Management
13 19 (5.72%) Release Management
14 18 (5.42%) Information Security
15 17 (5.12%) Continuous Improvement
15 17 (5.12%) Process Management
16 16 (4.82%) ERP
17 15 (4.52%) SIEM
Programming Languages
1 19 (5.72%) SQL
2 14 (4.22%) Java
3 12 (3.61%) PowerShell
4 8 (2.41%) JavaScript
5 6 (1.81%) Bash Shell
5 6 (1.81%) Perl
5 6 (1.81%) Python
6 4 (1.20%) C#
6 4 (1.20%) Shell Script
7 3 (0.90%) PHP
7 3 (0.90%) VB
8 2 (0.60%) VBScript
9 1 (0.30%) C
9 1 (0.30%) Korn
9 1 (0.30%) Ruby
9 1 (0.30%) T-SQL
Qualifications
1 59 (17.77%) Security Cleared
2 49 (14.76%) Degree
3 35 (10.54%) SC Cleared
4 30 (9.04%) MCP
5 22 (6.63%) Microsoft Certification
6 18 (5.42%) CISSP
7 15 (4.52%) CISM
7 15 (4.52%) ITIL Certification
8 14 (4.22%) CEH
8 14 (4.22%) CESG Certified Professional
8 14 (4.22%) CRISC
8 14 (4.22%) GIAC
8 14 (4.22%) MCDST
8 14 (4.22%) SANS
9 9 (2.71%) Cisco Certification
9 9 (2.71%) PRINCE2 Certification
10 7 (2.11%) CCNA
11 6 (1.81%) BC Cleared
11 6 (1.81%) PMI Certification
11 6 (1.81%) PMP
Quality Assurance & Compliance
1 53 (15.96%) SLA
2 10 (3.01%) ISO/IEC 27001
3 3 (0.90%) ISO22301
4 2 (0.60%) QA
5 1 (0.30%) PCI DSS
5 1 (0.30%) SAS 70
System Software
1 43 (12.95%) Active Directory
2 6 (1.81%) VMware Infrastructure
3 3 (0.90%) vSphere
4 2 (0.60%) Docker
4 2 (0.60%) KVM
4 2 (0.60%) Microsoft App-V
4 2 (0.60%) VMware Server
5 1 (0.30%) LXC
5 1 (0.30%) Postfix
5 1 (0.30%) Squid
5 1 (0.30%) vCloud
5 1 (0.30%) Virtual Desktop
5 1 (0.30%) VMware ESX
5 1 (0.30%) XenApp
5 1 (0.30%) XenDesktop
Systems Management
1 18 (5.42%) SCCM
2 8 (2.41%) Puppet
2 8 (2.41%) Systems Management Server (SMS)
3 7 (2.11%) Opscode Chef
4 6 (1.81%) Ansible
4 6 (1.81%) SCOM
5 4 (1.20%) Cisco UCCE
6 1 (0.30%) Backup Exec
6 1 (0.30%) Kibana
6 1 (0.30%) Kubernetes
6 1 (0.30%) logstash
6 1 (0.30%) Microsoft Clustering
6 1 (0.30%) Norton AntiVirus
6 1 (0.30%) Rancher
6 1 (0.30%) Terraform
6 1 (0.30%) ZABBIX
Vendors
1 78 (23.49%) Microsoft
2 21 (6.33%) SAP
3 15 (4.52%) Clearswift
3 15 (4.52%) IBM
3 15 (4.52%) Proofpoint
4 14 (4.22%) AlienVault
4 14 (4.22%) Cisco
4 14 (4.22%) LogLogic
4 14 (4.22%) LogRhythm
5 13 (3.92%) Apple
5 13 (3.92%) HP
5 13 (3.92%) Oracle
6 12 (3.61%) Nokia
7 10 (3.01%) VMware
8 9 (2.71%) Becrypt
8 9 (2.71%) Citrix
9 8 (2.41%) Lotus
10 6 (1.81%) Nortel
10 6 (1.81%) Novell
10 6 (1.81%) ServiceNow
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 8 hours ago
Bedfordshire
Interquest - IQ Tech
Salary: £60000 - £80000 per annum + Benefits
Posted: 10 hours ago
Peterborough, Cambridgeshire
The Bridge Ltd
Salary: Up to £60,000 per annum Up to £60,000
Posted: 6 hours ago
Harpenden
Interquest - IQ Tech
Salary: £65000 - £85000 per annum + Bonus & Benefits
Posted: 10 hours ago
Chelmsford, Essex
Red10
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: 4 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £50000.00 - £60000.00 per annum + generous package
Posted: 4 days ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £32,000 per annum + benefits + on-call + exceptional c
Posted: 5 days ago
Stevenage
Computer Futures
Salary: competitive
Posted: 7 days ago
Dunstable, Bedfordshire
Whitbread
Salary: Competitive salary plus excellent benefits
Posted: 13 days ago
Rickmansworth, Hertfordshire
Austin Fraser
Salary: £60000 - £65000 per annum + Benefits and Bonus
Posted: 6 days ago
Stevenage, Hertfordshire
CGI
Salary: £35000 - £45000 per annum
Posted: 21 days ago
Luton
Computer Futures
Salary: £50000 - £55000 per annum + competitive
Posted: 15 days ago
Ipswich
Capita plc
Salary: Benefits
Posted: 27 days ago