The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 127 114 141
Rank change year-on-year
-13 +27
Permanent jobs citing Service Management 150 166 119
As % of all permanent IT jobs located in the East of England 2.14% 2.27% 1.76%
As % of the Processes & Methodologies category 2.51% 2.72% 2.12%
Number of salaries quoted 116 119 77
Average salary £48,952 £47,000 £44,250
Average salary % change year-on-year
+4.15% +6.21%
90% offered a salary of more than £30,000 £28,000 £28,000
10% offered a salary of more than £65,000 £62,250 £55,750
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5981 6111 5624
As % of all permanent IT jobs located in the East of England 85.14% 83.42% 83.00%
Number of salaries quoted 4849 4887 4520
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £67,500 £62,500 £70,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 11 February 2016.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +20 58 £45,000 -5.26% 7
Essex -3 42 £52,500 -
Cambridgeshire -10 18 £38,750 +13.97% 3
Bedfordshire -27 17 £52,500 +12.90% 4
Suffolk -5 14 £30,000 -34.78% 2
Norfolk - 1 £60,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 11 February 2016, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 182 (60.47%) ITIL
2 84 (27.91%) ITSM
3 61 (20.27%) Service Delivery
4 48 (15.95%) Problem Management
5 44 (14.62%) Windows
6 43 (14.29%) Microsoft
7 40 (13.29%) ITIL V3
8 38 (12.62%) Incident Management
8 38 (12.62%) Change Management
9 37 (12.29%) MS Office
10 35 (11.63%) PRINCE2
11 33 (10.96%) SLA
11 33 (10.96%) ITIL Certification
12 32 (10.63%) Project Management
13 31 (10.30%) Stakeholder Management
14 28 (9.30%) SAP
15 26 (8.64%) MS Excel
16 25 (8.31%) Active Directory
16 25 (8.31%) Windows Server
17 24 (7.97%) SQL
17 24 (7.97%) Finance
17 24 (7.97%) Telecoms
17 24 (7.97%) Windows Server 2008
18 23 (7.64%) Analytical Skills
19 22 (7.31%) Continuous Improvement
19 22 (7.31%) ServiceNow
19 22 (7.31%) ERP
20 21 (6.98%) Change Control
21 19 (6.31%) Data Centre
22 18 (5.98%) Oracle

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 11 February 2016, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (3.32%) Exchange Server 2013
2 9 (2.99%) IIS
2 9 (2.99%) SharePoint
3 8 (2.66%) MS Exchange
3 8 (2.66%) Tomcat
4 7 (2.33%) Apache
4 7 (2.33%) Exchange Server 2010
5 5 (1.66%) Skype for Business
6 4 (1.33%) BizTalk Server
6 4 (1.33%) Oracle Workflow
7 2 (0.66%) CMS
7 2 (0.66%) IBM Domino
7 2 (0.66%) IBM Notes
7 2 (0.66%) SAS
8 1 (0.33%) Confluence
8 1 (0.33%) Exchange Server 2003
8 1 (0.33%) JBoss
8 1 (0.33%) WebLogic
8 1 (0.33%) WebSphere
8 1 (0.33%) WebSphere Application Server
Applications
1 37 (12.29%) MS Office
2 26 (8.64%) MS Excel
3 4 (1.33%) MS PowerPoint
Business Applications
1 14 (4.65%) Remedy ITSM
2 6 (1.99%) assyst
2 6 (1.99%) SAP SM
3 4 (1.33%) Dynamics CRM
3 4 (1.33%) Remedy AR System
4 2 (0.66%) Dynamics AX
4 2 (0.66%) Infor SunSystems
4 2 (0.66%) Oracle 11i
4 2 (0.66%) SAP CRM
4 2 (0.66%) SAP ERP
5 1 (0.33%) Maximo
5 1 (0.33%) SAP CS
Cloud Services
1 5 (1.66%) Amazon AWS
2 4 (1.33%) Cloud Computing
2 4 (1.33%) Yammer
3 3 (1.00%) Microsoft Azure
4 2 (0.66%) AWS CloudFormation
4 2 (0.66%) Office 365
Communications & Networking
1 16 (5.32%) Firewall
2 15 (4.98%) LAN
2 15 (4.98%) WAN
3 10 (3.32%) DNS
4 9 (2.99%) DHCP
4 9 (2.99%) SAN
4 9 (2.99%) VoIP
5 7 (2.33%) TCP/IP
6 6 (1.99%) Internet
6 6 (1.99%) Wireless
7 5 (1.66%) 4G
7 5 (1.66%) VPN
8 4 (1.33%) MPLS
8 4 (1.33%) Network Security
8 4 (1.33%) SMTP
8 4 (1.33%) Unified Communications
8 4 (1.33%) WebEx
8 4 (1.33%) WLAN
9 3 (1.00%) Cisco Wireless
9 3 (1.00%) PBX
Database & Business Intelligence
1 15 (4.98%) SQL Server
2 9 (2.99%) SQL Server 2000
3 8 (2.66%) Oracle Database
4 5 (1.66%) MySQL
4 5 (1.66%) SQL Server 2014
5 4 (1.33%) Oracle Database 10g
5 4 (1.33%) RDBMS
5 4 (1.33%) Relational Database
6 2 (0.66%) BusinessObjects
6 2 (0.66%) Data Mining
6 2 (0.66%) Oracle Database 11g
6 2 (0.66%) Oracle Reports
6 2 (0.66%) Oracle9i Database
6 2 (0.66%) SQL Server 2008
7 1 (0.33%) GIS
7 1 (0.33%) SAP Data Services
7 1 (0.33%) SQL Server 2005
7 1 (0.33%) SQL Server 2012
Development Applications
1 7 (2.33%) HP UFT
1 7 (2.33%) LoadRunner
2 2 (0.66%) Team Foundation Server
3 1 (0.33%) JIRA
3 1 (0.33%) Toad
General
1 24 (7.97%) Finance
1 24 (7.97%) Telecoms
2 15 (4.98%) Marketing
3 14 (4.65%) Law
4 13 (4.32%) Retail
5 11 (3.65%) Legal
6 9 (2.99%) Manufacturing
7 7 (2.33%) Billing
8 5 (1.66%) Publishing
9 3 (1.00%) Banking
10 1 (0.33%) Back Office
10 1 (0.33%) French Language
10 1 (0.33%) Front Office
10 1 (0.33%) German Language
10 1 (0.33%) Local Government
Job Titles
1 63 (20.93%) Service Manager
2 56 (18.60%) Analyst
3 26 (8.64%) IT Manager
3 26 (8.64%) Support Analyst
4 25 (8.31%) Applications Support
5 24 (7.97%) Consultant
5 24 (7.97%) IT Analyst
6 19 (6.31%) ITIL Manager
7 18 (5.98%) Delivery Manager
8 17 (5.65%) Service Analyst
8 17 (5.65%) Services Delivery Manager
8 17 (5.65%) Support Engineer
9 16 (5.32%) Architect
10 13 (4.32%) Applications Support Analyst
10 13 (4.32%) Management Consultant
10 13 (4.32%) Team Leader
11 12 (3.99%) IT Services Manager
11 12 (3.99%) Senior Analyst
12 11 (3.65%) IT Support
12 11 (3.65%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 12 (3.99%) Web Services
2 9 (2.99%) Java EE
3 6 (1.99%) Middleware
4 5 (1.66%) HTML
4 5 (1.66%) XML
5 4 (1.33%) LAMP
6 2 (0.66%) COM
6 2 (0.66%) Silverlight
7 1 (0.33%) .NET
7 1 (0.33%) ASP.NET
7 1 (0.33%) CSS
7 1 (0.33%) J2EE
7 1 (0.33%) jQuery
7 1 (0.33%) REST
7 1 (0.33%) WSH
Miscellaneous
1 23 (7.64%) Analytical Skills
2 19 (6.31%) Data Centre
3 16 (5.32%) Management Information System
4 14 (4.65%) Client/Server
4 14 (4.65%) Performance Metrics
5 11 (3.65%) CMDB
6 8 (2.66%) NHS
6 8 (2.66%) PMI
7 6 (1.99%) Statistics
8 4 (1.33%) Computer Science
8 4 (1.33%) iSeries
8 4 (1.33%) Reference Data
8 4 (1.33%) User Experience
9 3 (1.00%) Economics
9 3 (1.00%) Mobile App
9 3 (1.00%) Public Cloud
10 2 (0.66%) AS400
10 2 (0.66%) BYOD
10 2 (0.66%) Driving Licence
10 2 (0.66%) Mathematics
Operating Systems
1 44 (14.62%) Windows
2 25 (8.31%) Windows Server
3 24 (7.97%) Windows Server 2008
4 15 (4.98%) Unix
4 15 (4.98%) Windows Server 2012
5 11 (3.65%) Linux
5 11 (3.65%) Windows Server 2003
6 10 (3.32%) Windows XP
7 5 (1.66%) Windows 7
8 4 (1.33%) Windows 8
9 2 (0.66%) Red Hat Enterprise Linux
10 1 (0.33%) Mac OS X
10 1 (0.33%) MVS
10 1 (0.33%) OS/400
10 1 (0.33%) Solaris
Processes & Methodologies
1 182 (60.47%) ITIL
2 84 (27.91%) ITSM
3 61 (20.27%) Service Delivery
4 48 (15.95%) Problem Management
5 40 (13.29%) ITIL V3
6 38 (12.62%) Change Management
6 38 (12.62%) Incident Management
7 35 (11.63%) PRINCE2
8 32 (10.63%) Project Management
9 31 (10.30%) Stakeholder Management
10 22 (7.31%) Continuous Improvement
10 22 (7.31%) ERP
11 21 (6.98%) Change Control
12 16 (5.32%) Asset Management
12 16 (5.32%) Mentoring
13 13 (4.32%) Agile Software Development
13 13 (4.32%) Release Management
14 12 (3.99%) Business Continuity
14 12 (3.99%) CRM
14 12 (3.99%) Root Cause Analysis
Programming Languages
1 24 (7.97%) SQL
2 16 (5.32%) Java
3 6 (1.99%) PHP
4 4 (1.33%) C
4 4 (1.33%) PowerShell
5 3 (1.00%) JavaScript
6 2 (0.66%) Bash Shell
6 2 (0.66%) Perl
7 1 (0.33%) Jython
7 1 (0.33%) Shell Script
7 1 (0.33%) T-SQL
7 1 (0.33%) VB.NET
7 1 (0.33%) VBA
7 1 (0.33%) WebLogic Scripting Tool
Qualifications
1 33 (10.96%) ITIL Certification
2 15 (4.98%) Degree
3 9 (2.99%) MCP
3 9 (2.99%) PMI Certification
4 7 (2.33%) ISTQB
5 6 (1.99%) ISEB
5 6 (1.99%) Microsoft Certification
5 6 (1.99%) PMP
6 5 (1.66%) ITIL Foundation Certificate
6 5 (1.66%) Security Cleared
7 4 (1.33%) CCNP
7 4 (1.33%) Cisco Certification
7 4 (1.33%) CISM
7 4 (1.33%) CISSP
8 3 (1.00%) CCNA
8 3 (1.00%) MBA
8 3 (1.00%) PRINCE2 Practitioner
8 3 (1.00%) SC Cleared
9 2 (0.66%) CEH
9 2 (0.66%) MOS
Quality Assurance & Compliance
1 33 (10.96%) SLA
2 7 (2.33%) QA
3 5 (1.66%) HL7
3 5 (1.66%) ISO/IEC 27001
4 3 (1.00%) ISO 9001
5 2 (0.66%) COBIT
5 2 (0.66%) PCI DSS
5 2 (0.66%) PMBOK
6 1 (0.33%) HMG Security Policy Framework
6 1 (0.33%) ISO22301
6 1 (0.33%) ISO27005
6 1 (0.33%) JSP 440
6 1 (0.33%) RMADS
6 1 (0.33%) Sarbanes-Oxley
System Software
1 25 (8.31%) Active Directory
2 9 (2.99%) XenApp
3 8 (2.66%) VMware Infrastructure
4 5 (1.66%) Hyper-V
5 4 (1.33%) Oracle RAC
6 3 (1.00%) Microsoft App-V
6 3 (1.00%) vSphere
7 2 (0.66%) NFS
8 1 (0.33%) Job Entry Subsystem
8 1 (0.33%) Microsoft Virtual Server
8 1 (0.33%) VMware ESX
Systems Management
1 10 (3.32%) SCCM
2 6 (1.99%) Systems Management Server (SMS)
3 4 (1.33%) SCOM
4 3 (1.00%) CiscoWorks
4 3 (1.00%) Data Guard
5 2 (0.66%) Opscode Chef
5 2 (0.66%) Oracle RMAN
5 2 (0.66%) Puppet
6 1 (0.33%) Backup Exec
6 1 (0.33%) vRealize
Vendors
1 43 (14.29%) Microsoft
2 28 (9.30%) SAP
3 22 (7.31%) ServiceNow
4 18 (5.98%) Oracle
4 18 (5.98%) Remedy
5 16 (5.32%) Citrix
6 12 (3.99%) Cisco
7 11 (3.65%) VMware
8 9 (2.99%) NetApp
9 8 (2.66%) BMC
10 7 (2.33%) IBM
11 6 (1.99%) Altiris
11 6 (1.99%) ComArch
12 5 (1.66%) FrontRange
13 4 (1.33%) HP
13 4 (1.33%) IFS
13 4 (1.33%) Lotus
13 4 (1.33%) PeopleSoft
14 3 (1.00%) Cognizant
14 3 (1.00%) EMC
Bedfordshire
Annapurna HR
Salary: £80000 per annum
Posted: 9 hours ago
Hemel Hempstead, Hertfordshire
Sentinel IT LLP
Salary: DOE, Benefits
Posted: Yesterday
Hertfordshire
Capital IT Resourcing LTD
Salary: £22000 - £30000 per annum + £45,000 - £51,000 Uncapped Commission
Posted: 2 days ago
Bedfordshire
Maclean Moore Consulting
Salary: From £50,000 to £60,000 per annum + benefits
Posted: 2 days ago
Watford, Hertfordshire
Claremont Consulting Ltd
Salary: car allowance
Posted: 3 days ago
Ipswich, Suffolk
Cooper Lomaz Recruitment Ltd
Salary: Competitive
Posted: 3 days ago
Cambridge, Cambridgeshire
The SmartList
Salary: ££ Neg DOE & excellent benefits
Posted: 6 days ago
Luton, Bedfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 6 days ago
Bedfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 6 days ago
Ipswich, Suffolk
Connectus
Salary: £45000 - £55000 per annum
Posted: 6 days ago
Watford, Hertfordshire
Spring Technology
Posted: 7 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 7 days ago
Hatfield, Hertfordshire
ComputaCenter
Posted: 16 days ago