The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 98 114 114
Rank change year-on-year
+16 0
Permanent jobs citing Service Management 183 138 196
As % of all permanent IT jobs located in the East of England 2.36% 2.03% 2.20%
As % of the Processes & Methodologies category 2.92% 2.53% 2.86%
Number of salaries quoted 143 85 153
Average salary £44,000 £45,000 £39,000
Average salary % change year-on-year
-2.22% +15.38%
90% offered a salary of more than £27,600 £24,500 £24,500
10% offered a salary of more than £64,500 £58,500 £59,500
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6265 5454 6847
As % of all permanent IT jobs located in the East of England 80.73% 80.23% 76.89%
Number of salaries quoted 5004 4343 5904
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £60,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 24 December 2014.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -1 60 £43,750 -12.50% 10
Essex +11 45 £35,000 -24.32%
Cambridgeshire +4 38 £32,500 +15.45% 3
Bedfordshire +1 31 £47,500 +15.15% 3
Suffolk +7 9 £50,000 -28.57% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 24 December 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 202 (63.92%) ITIL
2 78 (24.68%) SQL
3 70 (22.15%) Microsoft
4 66 (20.89%) Finance
5 65 (20.57%) Service Delivery
6 64 (20.25%) Windows
7 58 (18.35%) SLA
8 57 (18.04%) MS Excel
9 53 (16.77%) Linux
10 48 (15.19%) UNIX
10 48 (15.19%) ITSM
11 47 (14.87%) MS Office
12 41 (12.97%) Java
13 40 (12.66%) Change Management
14 39 (12.34%) Active Directory
14 39 (12.34%) ITIL Certification
15 36 (11.39%) SQL Server
16 35 (11.08%) Incident Management
17 33 (10.44%) Oracle
17 33 (10.44%) Analytical Skills
18 32 (10.13%) Apache
18 32 (10.13%) Tomcat
18 32 (10.13%) Shell Script
18 32 (10.13%) Project Management
19 30 (9.49%) MySQL
19 30 (9.49%) Problem Management
20 29 (9.18%) Remedy
21 28 (8.86%) PL/SQL
21 28 (8.86%) J2EE
21 28 (8.86%) Solaris

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 24 December 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 32 (10.13%) Apache
1 32 (10.13%) Tomcat
2 26 (8.23%) IIS
3 25 (7.91%) WebLogic
4 18 (5.70%) MS Exchange
5 7 (2.22%) SharePoint
5 7 (2.22%) Lync
6 3 (0.95%) Exchange Server 2010
6 3 (0.95%) Exchange Server 2013
6 3 (0.95%) Exchange Server 2007
6 3 (0.95%) JBoss
7 1 (0.32%) WebSphere Application Server
7 1 (0.32%) ColdFusion
7 1 (0.32%) Blackberry Enterprise Server
7 1 (0.32%) WebSphere
7 1 (0.32%) Liferay
7 1 (0.32%) Apache Pig
Applications
1 57 (18.04%) MS Excel
2 47 (14.87%) MS Office
3 15 (4.75%) MS Visio
3 15 (4.75%) MS PowerPoint
Business Applications
1 3 (0.95%) Cognos Business Intelligence
1 3 (0.95%) Remedy ITSM
2 2 (0.63%) Dynamics NAV
2 2 (0.63%) Dynamics CRM
3 1 (0.32%) Agresso
3 1 (0.32%) SAP Oil and Gas
Cloud Services
1 10 (3.16%) SaaS
2 7 (2.22%) Cloud Computing
3 5 (1.58%) Office 365
4 3 (0.95%) IaaS
4 3 (0.95%) PaaS
4 3 (0.95%) Microsoft Azure
5 2 (0.63%) Amazon AWS
5 2 (0.63%) Force.com
6 1 (0.32%) Amazon EC2
6 1 (0.32%) Amazon S3
6 1 (0.32%) Amazon ELB
6 1 (0.32%) IBM SmartCloud
Communications & Networking
1 28 (8.86%) DNS
2 22 (6.96%) Firewall
3 19 (6.01%) VPN
4 14 (4.43%) SAN
4 14 (4.43%) LAN
4 14 (4.43%) WAN
5 12 (3.80%) TCP/IP
6 11 (3.48%) Network Security
7 8 (2.53%) Reverse Proxy
7 8 (2.53%) Wi-Fi
8 7 (2.22%) Internet
9 6 (1.90%) VoIP
10 4 (1.27%) DSL
11 3 (0.95%) NAS
12 2 (0.63%) DHCP
12 2 (0.63%) Wireless
12 2 (0.63%) MPLS
13 1 (0.32%) ADSL
13 1 (0.32%) BIG-IP
13 1 (0.32%) Ethernet
Database & Business Intelligence
1 36 (11.39%) SQL Server
2 30 (9.49%) MySQL
3 8 (2.53%) NoSQL
4 7 (2.22%) BusinessObjects XI
5 5 (1.58%) BusinessObjects
5 5 (1.58%) SAP BW
6 3 (0.95%) SQL Server Reporting Services
6 3 (0.95%) Data Warehouse
6 3 (0.95%) SQL Server Analysis Services
6 3 (0.95%) ActiveReports
6 3 (0.95%) SQL Server Integration Services
6 3 (0.95%) Cognos Query Studio
6 3 (0.95%) Cognos Analysis Studio
6 3 (0.95%) Cognos Report Studio
6 3 (0.95%) Cognos Framework Manager
6 3 (0.95%) Cognos Event Studio
7 2 (0.63%) Oracle Discoverer
8 1 (0.32%) Oracle Database 10g
8 1 (0.32%) Oracle9i Database
8 1 (0.32%) SQL Server 2005
Development Applications
1 2 (0.63%) LabVIEW
2 1 (0.32%) Subversion
2 1 (0.32%) Selenium
2 1 (0.32%) Git (software)
2 1 (0.32%) Gerrit
2 1 (0.32%) Jenkins
2 1 (0.32%) Toad
2 1 (0.32%) JMeter
General
1 66 (20.89%) Finance
2 27 (8.54%) Retail
3 17 (5.38%) Publishing
4 15 (4.75%) Law
5 13 (4.11%) Telecoms
6 10 (3.16%) Banking
7 7 (2.22%) Manufacturing
7 7 (2.22%) Billing
8 6 (1.90%) Marketing
8 6 (1.90%) Legal
9 4 (1.27%) Electronics
9 4 (1.27%) Retail Banking
10 2 (0.63%) Local Government
10 2 (0.63%) Multimedia
11 1 (0.32%) Pharmaceutical
Job Titles
1 93 (29.43%) Analyst
2 48 (15.19%) Support Analyst
3 44 (13.92%) Applications Support
4 43 (13.61%) Applications Support Analyst
5 38 (12.03%) Service Manager
6 23 (7.28%) Service Analyst
7 21 (6.65%) Support Engineer
8 19 (6.01%) Incident Manager
9 17 (5.38%) IT Support
9 17 (5.38%) Administrator
9 17 (5.38%) Team Leader
10 16 (5.06%) Problem Manager
11 15 (4.75%) IT Support Engineer
12 13 (4.11%) Support Manager
12 13 (4.11%) Consultant
13 12 (3.80%) Delivery Manager
13 12 (3.80%) Services Delivery Manager
13 12 (3.80%) Service Management Analyst
14 11 (3.48%) Applications Manager
14 11 (3.48%) Security Administrator
Libraries, Frameworks & Software Standards
1 28 (8.86%) J2EE
2 10 (3.16%) Web Services
3 9 (2.85%) XML
3 9 (2.85%) JSON
4 4 (1.27%) Visualforce
5 3 (0.95%) XMPP
5 3 (0.95%) X-Windows
5 3 (0.95%) HTML
6 2 (0.63%) .NET
6 2 (0.63%) RESTful
7 1 (0.32%) SOAP
7 1 (0.32%) Ajax
7 1 (0.32%) WAP
7 1 (0.32%) Java EE
7 1 (0.32%) jQuery
7 1 (0.32%) OSGi
7 1 (0.32%) REST
7 1 (0.32%) Apache Camel
Miscellaneous
1 33 (10.44%) Analytical Skills
2 20 (6.33%) Management Information System
3 16 (5.06%) Client/Server
4 9 (2.85%) Replication
5 6 (1.90%) Statistics
6 4 (1.27%) Tandem
6 4 (1.27%) Economics
6 4 (1.27%) Data Structures
6 4 (1.27%) Mainframe
6 4 (1.27%) User Experience
6 4 (1.27%) FMCG
6 4 (1.27%) iSeries
7 3 (0.95%) Smartphone
8 2 (0.63%) PMI
8 2 (0.63%) Blackberry
8 2 (0.63%) Blog
9 1 (0.32%) Fat Client
9 1 (0.32%) DTV
9 1 (0.32%) Computer Science
9 1 (0.32%) CMDB
Operating Systems
1 64 (20.25%) Windows
2 53 (16.77%) Linux
3 48 (15.19%) UNIX
4 28 (8.86%) Solaris
5 19 (6.01%) Windows Server 2008
6 15 (4.75%) Windows Server 2012
7 8 (2.53%) Windows 7
8 7 (2.22%) Windows Server 2003
9 5 (1.58%) Red Hat Enterprise Linux
10 4 (1.27%) Windows 8
10 4 (1.27%) Windows Vista
10 4 (1.27%) Windows XP
11 2 (0.63%) Mac OS X
11 2 (0.63%) CentOS
12 1 (0.32%) Windows Phone
12 1 (0.32%) GCOS
Processes & Methodologies
1 202 (63.92%) ITIL
2 65 (20.57%) Service Delivery
3 48 (15.19%) ITSM
4 40 (12.66%) Change Management
5 35 (11.08%) Incident Management
6 32 (10.13%) Project Management
7 30 (9.49%) Problem Management
8 26 (8.23%) Stakeholder Management
9 24 (7.59%) PRINCE2
10 21 (6.65%) CRM
10 21 (6.65%) Release Management
11 19 (6.01%) ITIL V3
11 19 (6.01%) Line Management
12 16 (5.06%) Configuration Management
13 14 (4.43%) Performance Management
14 12 (3.80%) Business Analysis
14 12 (3.80%) E-Commerce
14 12 (3.80%) Analytics
15 11 (3.48%) Business Intelligence
16 10 (3.16%) ITIL V2
Programming Languages
1 78 (24.68%) SQL
2 41 (12.97%) Java
3 32 (10.13%) Shell Script
4 28 (8.86%) PL/SQL
5 10 (3.16%) PowerShell
6 4 (1.27%) VBScript
6 4 (1.27%) Apex Code
6 4 (1.27%) SOQL
7 2 (0.63%) Bash Shell
7 2 (0.63%) VBA
7 2 (0.63%) MATLAB
8 1 (0.32%) Ruby
8 1 (0.32%) Groovy
8 1 (0.32%) Python
8 1 (0.32%) Scala
8 1 (0.32%) VB
8 1 (0.32%) T-SQL
8 1 (0.32%) C
8 1 (0.32%) Perl
8 1 (0.32%) PHP
Qualifications
1 39 (12.34%) ITIL Certification
2 11 (3.48%) Microsoft Certification
3 9 (2.85%) Security Cleared
4 8 (2.53%) Sun Certification
4 8 (2.53%) Degree
5 7 (2.22%) MCSA
6 6 (1.90%) PMP
6 6 (1.90%) PMI Certification
6 6 (1.90%) ITIL Foundation Certificate
7 5 (1.58%) SC Cleared
8 4 (1.27%) PRINCE2 Practitioner
8 4 (1.27%) A+ Certification
9 3 (0.95%) MCP
10 2 (0.63%) VMware Certified Professional (VCP)
10 2 (0.63%) CCNA
10 2 (0.63%) Cisco Certification
10 2 (0.63%) PRINCE2 Certification
10 2 (0.63%) RHCSA
11 1 (0.32%) APMP
Quality Assurance & Compliance
1 58 (18.35%) SLA
2 14 (4.43%) ISO/IEC 27001
3 6 (1.90%) QA
4 3 (0.95%) ISO/IEC 20000
4 3 (0.95%) ISO 9001
5 2 (0.63%) BS25999
6 1 (0.32%) PCI DSS
System Software
1 39 (12.34%) Active Directory
2 10 (3.16%) VMware Infrastructure
3 8 (2.53%) vSphere
4 5 (1.58%) Hyper-V
4 5 (1.58%) vCloud
5 4 (1.27%) VMware ESXi
6 1 (0.32%) Oracle RMAN
6 1 (0.32%) Microsoft App-V
6 1 (0.32%) Xen
6 1 (0.32%) NLBS
6 1 (0.32%) Oracle RAC
6 1 (0.32%) KVM
Systems Management
1 10 (3.16%) Puppet
1 10 (3.16%) Opscode Chef
2 3 (0.95%) SCCM
2 3 (0.95%) SCOM
3 2 (0.63%) Systems Management Server (SMS)
3 2 (0.63%) Nagios
4 1 (0.32%) ZENworks
4 1 (0.32%) WSUS
4 1 (0.32%) Data Guard
4 1 (0.32%) ZABBIX
4 1 (0.32%) OpenView
Vendors
1 70 (22.15%) Microsoft
2 33 (10.44%) Oracle
3 29 (9.18%) Remedy
4 16 (5.06%) VMware
5 12 (3.80%) Business Objects
5 12 (3.80%) Cisco
6 11 (3.48%) Citrix
7 10 (3.16%) Salesforce.com
8 9 (2.85%) SAP
9 8 (2.53%) SolarWinds
10 7 (2.22%) BMC
11 6 (1.90%) Red Hat
11 6 (1.90%) HP
11 6 (1.90%) ServiceNow
12 5 (1.58%) Atlassian
12 5 (1.58%) IBM
13 4 (1.27%) Intel
13 4 (1.27%) CheckPoint
14 3 (0.95%) Cognos
14 3 (0.95%) Altiris
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £50k - 60k per year
Posted: 4 days ago
Hemel Hempstead
Hudson - London
Salary: £40000 - £50000 per annum + Car allowance
Posted: 5 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 5 days ago
Ipswich, Suffolk
ARM Technology
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: 5 days ago
Bedfordshire
Mint Recruitment Solutions
Salary: £50000 - £60000 per annum + Excellent Benefits
Posted: 5 days ago
Luton
Mint Recruitment Solutions
Salary: £45000 - £50000 per annum + Excellent
Posted: 6 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 10 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 10 days ago
Cambridge, Cambridgeshire
Harvey Nash plc
Salary: Competitve base salary and benefits
Posted: 10 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 12 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 12 days ago
Luton, Bedfordshire
Easyjet
Posted: 17 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 17 days ago
Cambridge
Mason Frank
Salary: £40000 - £50000 per annum + Bonus & Benefits
Posted: 25 days ago
Hemel Hempstead
Capita - ITIN
Salary: £17000.00 - £19000.00 per annum
Posted: 25 days ago