The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 107 141 117
Rank change year-on-year
+34 -24
Permanent jobs citing Service Management 171 105 184
As % of all permanent IT jobs located in the East of England 2.35% 1.59% 2.17%
As % of the Processes & Methodologies category 2.89% 1.98% 2.83%
Number of salaries quoted 127 64 155
Average salary £46,500 £42,500 £40,000
Average salary % change year-on-year
+9.41% +6.25%
90% offered a salary of more than £28,000 £27,500 £22,000
10% offered a salary of more than £64,500 £58,750 £60,000
UK excluding London average salary £45,000 £43,164 £42,500
% change year-on-year
+4.25% +1.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5923 5315 6508
As % of all permanent IT jobs located in the East of England 81.32% 80.52% 76.74%
Number of salaries quoted 4702 4272 5599
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £70,000 £62,500 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 23 January 2015.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 49 £47,500 -3.06% 4
Essex +11 43 £44,000 -2.22% 4
Bedfordshire +16 37 £47,500 +18.75% 11
Cambridgeshire +21 35 £34,000 -9.33% 6
Suffolk +1 7 £50,000 -28.57%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 23 January 2015, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 220 (66.27%) ITIL
2 85 (25.60%) SQL
3 73 (21.99%) Microsoft
4 72 (21.69%) Finance
5 67 (20.18%) Service Delivery
6 65 (19.58%) Windows
7 64 (19.28%) SLA
8 57 (17.17%) Linux
9 55 (16.57%) ITSM
10 54 (16.27%) UNIX
10 54 (16.27%) MS Excel
11 48 (14.46%) MS Office
11 48 (14.46%) Java
12 44 (13.25%) ITIL Certification
13 43 (12.95%) SQL Server
14 42 (12.65%) Active Directory
14 42 (12.65%) Change Management
15 41 (12.35%) Oracle
16 40 (12.05%) Tomcat
17 39 (11.75%) Apache
18 37 (11.14%) Shell Script
19 36 (10.84%) PL/SQL
19 36 (10.84%) J2EE
19 36 (10.84%) MySQL
19 36 (10.84%) Solaris
20 35 (10.54%) Problem Management
21 34 (10.24%) Project Management
22 33 (9.94%) WebLogic
22 33 (9.94%) IIS
22 33 (9.94%) Analytical Skills

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 23 January 2015, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 40 (12.05%) Tomcat
2 39 (11.75%) Apache
3 33 (9.94%) WebLogic
3 33 (9.94%) IIS
4 16 (4.82%) MS Exchange
5 4 (1.20%) Lync
6 3 (0.90%) SharePoint
6 3 (0.90%) Exchange Server 2013
6 3 (0.90%) Exchange Server 2010
6 3 (0.90%) Exchange Server 2007
7 2 (0.60%) WebSphere
7 2 (0.60%) Apache Pig
7 2 (0.60%) WebSphere Application Server
7 2 (0.60%) JBoss
7 2 (0.60%) Blackberry Enterprise Server
Applications
1 54 (16.27%) MS Excel
2 48 (14.46%) MS Office
3 15 (4.52%) MS Visio
3 15 (4.52%) MS PowerPoint
Business Applications
1 6 (1.81%) Cognos Business Intelligence
2 4 (1.20%) Remedy ITSM
3 2 (0.60%) Dynamics NAV
3 2 (0.60%) Dynamics CRM
3 2 (0.60%) SAP Oil and Gas
4 1 (0.30%) Agresso
Cloud Services
1 7 (2.11%) Cloud Computing
2 5 (1.51%) SaaS
3 3 (0.90%) IaaS
3 3 (0.90%) PaaS
3 3 (0.90%) Microsoft Azure
4 2 (0.60%) Force.com
4 2 (0.60%) Amazon AWS
4 2 (0.60%) Office 365
5 1 (0.30%) IBM SmartCloud
5 1 (0.30%) Amazon ELB
5 1 (0.30%) Amazon EC2
5 1 (0.30%) Amazon S3
Communications & Networking
1 22 (6.63%) DNS
2 16 (4.82%) Firewall
2 16 (4.82%) LAN
2 16 (4.82%) WAN
3 15 (4.52%) VPN
4 11 (3.31%) SAN
4 11 (3.31%) Network Security
5 10 (3.01%) TCP/IP
6 8 (2.41%) Wi-Fi
7 6 (1.81%) Reverse Proxy
8 5 (1.51%) DSL
8 5 (1.51%) VoIP
9 4 (1.20%) SCCP
10 3 (0.90%) Internet
10 3 (0.90%) MPLS
10 3 (0.90%) NAS
11 2 (0.60%) BIG-IP
12 1 (0.30%) Wireless
12 1 (0.30%) DHCP
12 1 (0.30%) Ethernet
Database & Business Intelligence
1 43 (12.95%) SQL Server
2 36 (10.84%) MySQL
3 8 (2.41%) NoSQL
4 7 (2.11%) BusinessObjects XI
5 6 (1.81%) SQL Server Analysis Services
5 6 (1.81%) SQL Server Integration Services
5 6 (1.81%) ActiveReports
5 6 (1.81%) Cognos Query Studio
5 6 (1.81%) Cognos Analysis Studio
5 6 (1.81%) Cognos Report Studio
5 6 (1.81%) Cognos Framework Manager
5 6 (1.81%) Cognos Event Studio
5 6 (1.81%) Data Warehouse
5 6 (1.81%) SQL Server Reporting Services
6 2 (0.60%) Oracle Database 11g
6 2 (0.60%) SQL Server 2005
6 2 (0.60%) Hadoop
6 2 (0.60%) Apache Hive
6 2 (0.60%) MongoDB
6 2 (0.60%) SQL Server 2012
Development Applications
1 2 (0.60%) Git (software)
1 2 (0.60%) Jenkins
1 2 (0.60%) Toad
1 2 (0.60%) LabVIEW
1 2 (0.60%) Subversion
2 1 (0.30%) Gerrit
General
1 72 (21.69%) Finance
2 28 (8.43%) Retail
3 18 (5.42%) Law
4 15 (4.52%) Telecoms
5 11 (3.31%) Publishing
6 10 (3.01%) Legal
7 9 (2.71%) Manufacturing
8 8 (2.41%) Banking
9 7 (2.11%) Billing
10 5 (1.51%) Electronics
11 4 (1.20%) Retail Banking
11 4 (1.20%) Marketing
12 2 (0.60%) Multimedia
12 2 (0.60%) Local Government
13 1 (0.30%) Pharmaceutical
13 1 (0.30%) French Language
13 1 (0.30%) Italian Language
Job Titles
1 105 (31.63%) Analyst
2 54 (16.27%) Support Analyst
3 51 (15.36%) Applications Support
4 50 (15.06%) Applications Support Analyst
5 33 (9.94%) Service Manager
6 22 (6.63%) Incident Manager
6 22 (6.63%) Service Analyst
7 20 (6.02%) Administrator
8 19 (5.72%) Problem Manager
9 17 (5.12%) Support Engineer
10 16 (4.82%) Team Leader
11 15 (4.52%) Security Administrator
11 15 (4.52%) IT Support
12 13 (3.92%) IT Support Engineer
12 13 (3.92%) Consultant
13 12 (3.61%) IT Administrator
13 12 (3.61%) Support Manager
13 12 (3.61%) Delivery Manager
13 12 (3.61%) Service Management Analyst
14 11 (3.31%) Developer
Libraries, Frameworks & Software Standards
1 36 (10.84%) J2EE
2 9 (2.71%) Web Services
2 9 (2.71%) XML
3 8 (2.41%) JSON
4 4 (1.20%) Visualforce
4 4 (1.20%) HTML
5 3 (0.90%) X-Windows
5 3 (0.90%) XMPP
6 2 (0.60%) jQuery
6 2 (0.60%) Java EE
6 2 (0.60%) OSGi
6 2 (0.60%) REST
6 2 (0.60%) Apache Camel
6 2 (0.60%) .NET
6 2 (0.60%) SOAP
6 2 (0.60%) Ajax
7 1 (0.30%) WAP
Miscellaneous
1 33 (9.94%) Analytical Skills
2 19 (5.72%) Management Information System
3 15 (4.52%) Client/Server
4 8 (2.41%) Statistics
4 8 (2.41%) Replication
5 5 (1.51%) Tandem
6 4 (1.20%) CMDB
6 4 (1.20%) FMCG
6 4 (1.20%) iSeries
6 4 (1.20%) Data Structures
6 4 (1.20%) Mainframe
6 4 (1.20%) Economics
7 3 (0.90%) PMI
7 3 (0.90%) Blackberry
7 3 (0.90%) Smartphone
8 2 (0.60%) Blog
8 2 (0.60%) Fat Client
8 2 (0.60%) DataPower
8 2 (0.60%) User Experience
8 2 (0.60%) DTV
Operating Systems
1 65 (19.58%) Windows
2 57 (17.17%) Linux
3 54 (16.27%) UNIX
4 36 (10.84%) Solaris
5 17 (5.12%) Windows Server 2008
6 13 (3.92%) Windows Server 2012
7 11 (3.31%) Windows 7
8 7 (2.11%) Windows Server 2003
9 5 (1.51%) Windows XP
10 4 (1.20%) Windows Vista
10 4 (1.20%) Windows 8
11 2 (0.60%) Red Hat Enterprise Linux
12 1 (0.30%) GCOS
12 1 (0.30%) Mac OS X
12 1 (0.30%) Windows Phone
12 1 (0.30%) CentOS
Processes & Methodologies
1 220 (66.27%) ITIL
2 67 (20.18%) Service Delivery
3 55 (16.57%) ITSM
4 42 (12.65%) Change Management
5 35 (10.54%) Problem Management
6 34 (10.24%) Project Management
7 29 (8.73%) Incident Management
8 28 (8.43%) Stakeholder Management
9 25 (7.53%) PRINCE2
10 23 (6.93%) ITIL V3
11 20 (6.02%) Release Management
12 18 (5.42%) CRM
13 17 (5.12%) Configuration Management
14 15 (4.52%) Performance Management
15 14 (4.22%) Line Management
16 12 (3.61%) Business Intelligence
16 12 (3.61%) E-Commerce
16 12 (3.61%) Business Analysis
17 10 (3.01%) ITIL V2
17 10 (3.01%) Time Management
Programming Languages
1 85 (25.60%) SQL
2 48 (14.46%) Java
3 37 (11.14%) Shell Script
4 36 (10.84%) PL/SQL
5 8 (2.41%) PowerShell
6 4 (1.20%) Apex Code
6 4 (1.20%) SOQL
6 4 (1.20%) VBScript
7 2 (0.60%) Groovy
7 2 (0.60%) Scala
7 2 (0.60%) VB
7 2 (0.60%) VBA
7 2 (0.60%) T-SQL
7 2 (0.60%) MATLAB
8 1 (0.30%) C
8 1 (0.30%) PHP
8 1 (0.30%) Bash Shell
8 1 (0.30%) Ruby
Qualifications
1 44 (13.25%) ITIL Certification
2 15 (4.52%) Microsoft Certification
3 11 (3.31%) MCSA
3 11 (3.31%) Degree
4 8 (2.41%) PMI Certification
5 7 (2.11%) PMP
5 7 (2.11%) Security Cleared
6 6 (1.81%) Sun Certification
7 5 (1.51%) PRINCE2 Practitioner
8 4 (1.20%) MCP
8 4 (1.20%) A+ Certification
8 4 (1.20%) CISSP
8 4 (1.20%) CISA
9 3 (0.90%) SC Cleared
10 2 (0.60%) ITIL Foundation Certificate
10 2 (0.60%) PRINCE2 Certification
11 1 (0.30%) VMware Certified Professional (VCP)
11 1 (0.30%) CCNA
11 1 (0.30%) Cisco Certification
11 1 (0.30%) RHCSA
Quality Assurance & Compliance
1 64 (19.28%) SLA
2 14 (4.22%) ISO/IEC 27001
3 6 (1.81%) PCI DSS
4 5 (1.51%) QA
5 4 (1.20%) ISO/IEC 20000
6 3 (0.90%) ISO 9001
7 2 (0.60%) BS25999
8 1 (0.30%) Sarbanes-Oxley
System Software
1 42 (12.65%) Active Directory
2 11 (3.31%) VMware Infrastructure
3 8 (2.41%) vSphere
4 6 (1.81%) Hyper-V
5 5 (1.51%) vCloud
6 3 (0.90%) VMware ESXi
7 2 (0.60%) Oracle RAC
7 2 (0.60%) NLBS
7 2 (0.60%) Xen
7 2 (0.60%) Oracle RMAN
8 1 (0.30%) Microsoft App-V
Systems Management
1 8 (2.41%) Puppet
1 8 (2.41%) Opscode Chef
2 4 (1.20%) SCCM
2 4 (1.20%) SCOM
3 3 (0.90%) Tivoli Storage Manager
3 3 (0.90%) Systems Management Server (SMS)
4 2 (0.60%) WSUS
4 2 (0.60%) Data Guard
5 1 (0.30%) OpenView
5 1 (0.30%) ZENworks
5 1 (0.30%) Nagios
5 1 (0.30%) ZABBIX
Vendors
1 73 (21.99%) Microsoft
2 41 (12.35%) Oracle
3 30 (9.04%) Remedy
4 17 (5.12%) VMware
5 12 (3.61%) Cisco
6 10 (3.01%) BMC
6 10 (3.01%) Citrix
7 9 (2.71%) IBM
7 9 (2.71%) Business Objects
8 8 (2.41%) SolarWinds
9 7 (2.11%) SAP
10 6 (1.81%) ServiceNow
10 6 (1.81%) Cognos
10 6 (1.81%) HP
10 6 (1.81%) Salesforce.com
11 4 (1.20%) Intel
11 4 (1.20%) CheckPoint
11 4 (1.20%) Red Hat
11 4 (1.20%) Computacenter
11 4 (1.20%) Altiris
Essex
Information Technology Services
Salary: £50k - 55k per year + excellent benefits
Posted: 2 hours ago
Bedford, Bedfordshire
Polar Recruitment
Salary: £35000 per annum + + Car (7K) + Bonus (4K) + Benefits
Posted: Yesterday
Leighton Buzzard, Bedfordshire
TechnoRecruit
Salary: From £40,000 to £45,000 per annum DOE
Posted: 2 days ago
Leighton Buzzard, Bedfordshire
TechnoRecruit
Posted: 2 days ago
Leighton Buzzard, Bedfordshire
TechnoRecruit
Posted: 2 days ago
Watford, Hertfordshire
TJX
Salary: Unspecified £Competitive
Posted: 2 days ago
Southend-On-Sea, Essex
Senitor Associates
Salary: £55000 - £60000 per annum
Posted: 2 days ago
Peterborough, Cambridgeshire
@ITS
Salary: From £0 to £0 per annum Strong market salaries on offer
Posted: 2 days ago
Peterborough
Networx Recruitment
Salary: £40,000 - £55,000 per year
Posted: 3 days ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: Up to £34,000 per annum
Posted: 5 days ago
Peterborough, Cambridgeshire
Hudson IT
Salary: £32000 - £42000 per annum + Benefits
Posted: 5 days ago
Great Yarmouth
I4 Recruitment
Salary: Dependant on experience
Posted: 5 days ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: Up to £25,000 per annum
Posted: 5 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £70000.00 - £85000 per annum + package & bonus
Posted: 5 days ago
Colchester, Essex
Clear Edge Consulting
Salary: From £55,000 to £63,000 per annum Benefits
Posted: 6 days ago
Hertfordshire
Computer Futures
Salary: £35000 - £45000 per annum + competitive
Posted: 8 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 10 days ago
Hertfordshire
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 16 days ago
Luton, Bedfordshire
easyJet
Posted: 17 days ago
Luton, Bedfordshire
easyJet
Posted: 17 days ago