The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Service Management
England / East of England
Rank 113 132 115
Rank change year-on-year
+19 -17
Permanent jobs citing Service Management 139 135 162
As % of all permanent IT jobs located in the East of England 2.36% 1.99% 2.24%
As % of the Processes & Methodologies category 2.71% 2.32% 2.64%
Number of salaries quoted 104 94 123
Median salary £48,625 £52,500 £46,500
Median salary % change year-on-year
-7.38% +12.90%
90% offered a salary of more than £32,500 £30,000 £28,000
10% offered a salary of more than £72,000 £70,250 £66,500
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5125 5821 6125
As % of all permanent IT jobs located in the East of England 87.15% 85.69% 84.70%
Number of salaries quoted 4241 4767 4887
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year
- +5.55%
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 23 January 2017.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +34 65 £60,000 +18.27%
Cambridgeshire +19 33 £45,000 +16.12% 2
Hertfordshire -7 20 £48,500 -7.61% 2
Bedfordshire +17 18 £48,500 -7.61%
East Anglia - 4 £45,000 -
Suffolk -3 3 £35,000 -44.00% 2
Norfolk -15 1 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 23 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 232 (74.60%) ITIL
2 119 (38.26%) ITSM
3 92 (29.58%) Service Delivery
4 87 (27.97%) ITIL V3
5 83 (26.69%) Finance
6 68 (21.86%) Microsoft
7 66 (21.22%) Project Management
8 60 (19.29%) Incident Management
9 54 (17.36%) Change Management
10 51 (16.40%) Problem Management
11 47 (15.11%) Degree
12 45 (14.47%) Windows
13 43 (13.83%) MS Excel
14 42 (13.50%) MS Office
14 42 (13.50%) Service Design
15 34 (10.93%) Data Centre
16 33 (10.61%) SLA
17 32 (10.29%) Risk Management
18 31 (9.97%) Management Information System
18 31 (9.97%) Disaster Recovery
19 29 (9.32%) Linux
20 27 (8.68%) PRINCE2
20 27 (8.68%) Active Directory
20 27 (8.68%) Amazon AWS
21 26 (8.36%) Release Management
22 25 (8.04%) Security Cleared
23 24 (7.72%) SQL
24 23 (7.40%) Retail
25 22 (7.07%) Logistics
25 22 (7.07%) Stakeholder Management

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.50%) MS Exchange
2 12 (3.86%) SharePoint
3 9 (2.89%) Exchange Server 2010
4 8 (2.57%) Apache
5 6 (1.93%) Blackberry Enterprise Server
6 5 (1.61%) CMS
6 5 (1.61%) WebSphere
6 5 (1.61%) WebSphere Application Server
7 3 (0.96%) BizTalk Server
8 2 (0.64%) Exchange Server 2013
9 1 (0.32%) Confluence
9 1 (0.32%) Elasticsearch
9 1 (0.32%) GroupWise
9 1 (0.32%) IIS
9 1 (0.32%) Tomcat
9 1 (0.32%) WebLogic
Applications
1 43 (13.83%) MS Excel
2 42 (13.50%) MS Office
3 8 (2.57%) MS PowerPoint
4 1 (0.32%) HipChat
Business Applications
1 5 (1.61%) Dynamics CRM
2 3 (0.96%) Oracle Payables
3 2 (0.64%) Dynamics AX
3 2 (0.64%) Dynamics NAV
4 1 (0.32%) assyst
4 1 (0.32%) Oracle Financials
4 1 (0.32%) Remedy ITSM
Cloud Services
1 27 (8.68%) Amazon AWS
2 17 (5.47%) Office 365
3 16 (5.14%) Microsoft Azure
4 14 (4.50%) IaaS
4 14 (4.50%) PaaS
5 10 (3.22%) Amazon EC2
6 7 (2.25%) SaaS
7 6 (1.93%) iTunes
8 2 (0.64%) Cloud Computing
9 1 (0.32%) Force.com
Communications & Networking
1 10 (3.22%) VPN
2 7 (2.25%) Firewall
2 7 (2.25%) SAN
3 6 (1.93%) TCP/IP
4 5 (1.61%) DNS
5 4 (1.29%) HTTP
5 4 (1.29%) PBX
5 4 (1.29%) WAN
6 3 (0.96%) DHCP
6 3 (0.96%) Internet
6 3 (0.96%) LAN
6 3 (0.96%) VoIP
7 2 (0.64%) Broadband
7 2 (0.64%) H.323
7 2 (0.64%) IMAP
7 2 (0.64%) SMTP
7 2 (0.64%) Wireless
8 1 (0.32%) Cisco ASA
8 1 (0.32%) OpenLDAP
8 1 (0.32%) OpenVPN
Database & Business Intelligence
1 18 (5.79%) SQL Server
2 15 (4.82%) DB2
3 11 (3.54%) MySQL
4 6 (1.93%) MongoDB
5 5 (1.61%) Oracle Database
6 1 (0.32%) Oracle Database 10g
6 1 (0.32%) SQL Server 2000
6 1 (0.32%) SQL Server 2005
6 1 (0.32%) SQL Server 2008
6 1 (0.32%) SQL Server 2012
Development Applications
1 7 (2.25%) Jenkins
2 5 (1.61%) JIRA
3 4 (1.29%) HP UFT
3 4 (1.29%) LoadRunner
4 1 (0.32%) Ant
4 1 (0.32%) Git (software)
4 1 (0.32%) JIRA Agile
4 1 (0.32%) JUnit
4 1 (0.32%) Liquibase
4 1 (0.32%) Maven
4 1 (0.32%) MSI
4 1 (0.32%) SonarQube
4 1 (0.32%) Sonatype Nexus
4 1 (0.32%) Team Foundation Server
4 1 (0.32%) Toad
General
1 83 (26.69%) Finance
2 23 (7.40%) Retail
3 16 (5.14%) Publishing
4 12 (3.86%) Legal
5 10 (3.22%) Military
6 9 (2.89%) Telecoms
7 7 (2.25%) Banking
8 6 (1.93%) Law
9 3 (0.96%) Billing
10 2 (0.64%) Aerospace
10 2 (0.64%) Front Office
10 2 (0.64%) Manufacturing
10 2 (0.64%) Marketing
11 1 (0.32%) French Language
Job Titles
1 65 (20.90%) IT Manager
2 64 (20.58%) Service Manager
3 52 (16.72%) IT Services Manager
4 36 (11.58%) Analyst
5 33 (10.61%) Architect
6 32 (10.29%) Service Continuity Manager
7 31 (9.97%) Solutions Architect
8 23 (7.40%) Disaster Recovery Manager
9 20 (6.43%) Support Engineer
10 19 (6.11%) Administrator
11 14 (4.50%) 2nd Line Support
12 13 (4.18%) ITIL Manager
12 13 (4.18%) Transition Manager
13 12 (3.86%) ITIL Service Manager
13 12 (3.86%) Service Analyst
13 12 (3.86%) Service Transition Manager
13 12 (3.86%) Support Analyst
14 11 (3.54%) Business Manager
14 11 (3.54%) Network Engineer
14 11 (3.54%) Service Design Manager
Libraries, Frameworks & Software Standards
1 21 (6.75%) HTML
2 12 (3.86%) CSS
3 11 (3.54%) HTML5
4 9 (2.89%) .NET
5 7 (2.25%) JDBC
6 5 (1.61%) WebSphere MQ
7 4 (1.29%) Ajax
7 4 (1.29%) XML
8 3 (0.96%) jQuery
9 2 (0.64%) .NET Framework
9 2 (0.64%) Middleware
9 2 (0.64%) Web Services
10 1 (0.32%) ELK Stack
10 1 (0.32%) Java EE
10 1 (0.32%) MCollective
10 1 (0.32%) Software Packaging
10 1 (0.32%) Spring
10 1 (0.32%) Visualforce
Miscellaneous
1 34 (10.93%) Data Centre
2 31 (9.97%) Management Information System
3 21 (6.75%) CMDB
3 21 (6.75%) Computer Science
4 15 (4.82%) Virtual Team
5 12 (3.86%) Blackberry
6 9 (2.89%) Analytical Skills
6 9 (2.89%) Mobile Computing
7 7 (2.25%) Smartphone
8 5 (1.61%) iSeries
8 5 (1.61%) N-Tier
9 3 (0.96%) BYOD
9 3 (0.96%) Clustering
9 3 (0.96%) Enterprise Software
9 3 (0.96%) iPad
9 3 (0.96%) NHS
10 2 (0.64%) Driving Licence
10 2 (0.64%) Fintech
10 2 (0.64%) Reinsurance
10 2 (0.64%) Security Operations Centre
Operating Systems
1 45 (14.47%) Windows
2 29 (9.32%) Linux
3 17 (5.47%) Windows Server 2008
3 17 (5.47%) Windows Server 2012
4 13 (4.18%) Windows Server
5 10 (3.22%) Windows 8
6 8 (2.57%) Windows 7
7 7 (2.25%) Windows 10
7 7 (2.25%) Windows Phone
8 5 (1.61%) Windows Server 2003
8 5 (1.61%) zOS
9 4 (1.29%) OpenVMS
9 4 (1.29%) Solaris
9 4 (1.29%) Windows XP
10 3 (0.96%) Unix
11 1 (0.32%) Apple iOS
11 1 (0.32%) Red Hat Enterprise Linux
11 1 (0.32%) Windows Vista
Processes & Methodologies
1 232 (74.60%) ITIL
2 119 (38.26%) ITSM
3 92 (29.58%) Service Delivery
4 87 (27.97%) ITIL V3
5 66 (21.22%) Project Management
6 60 (19.29%) Incident Management
7 54 (17.36%) Change Management
8 51 (16.40%) Problem Management
9 42 (13.50%) Service Design
10 32 (10.29%) Risk Management
11 31 (9.97%) Disaster Recovery
12 27 (8.68%) PRINCE2
13 26 (8.36%) Release Management
14 22 (7.07%) Logistics
14 22 (7.07%) Stakeholder Management
15 21 (6.75%) Asset Management
15 21 (6.75%) CRM
16 18 (5.79%) Presales
17 17 (5.47%) Business Continuity
17 17 (5.47%) Continuous Improvement
Programming Languages
1 24 (7.72%) SQL
2 17 (5.47%) JavaScript
3 13 (4.18%) Java
4 12 (3.86%) C
5 8 (2.57%) Bash Shell
6 7 (2.25%) C#
6 7 (2.25%) Perl
6 7 (2.25%) PHP
6 7 (2.25%) Python
7 4 (1.29%) PL/SQL
7 4 (1.29%) Shell Script
8 3 (0.96%) PowerShell
9 1 (0.32%) Apex Code
9 1 (0.32%) Jython
9 1 (0.32%) Korn
9 1 (0.32%) Ruby
9 1 (0.32%) SOQL
9 1 (0.32%) VBScript
9 1 (0.32%) WebLogic Scripting Tool
Qualifications
1 47 (15.11%) Degree
2 25 (8.04%) Security Cleared
3 16 (5.14%) PMP
4 15 (4.82%) ISEB
5 14 (4.50%) Microsoft Certification
5 14 (4.50%) SC Cleared
6 12 (3.86%) ITIL Certification
7 10 (3.22%) DV Cleared
7 10 (3.22%) PMI Certification
8 6 (1.93%) MCP
9 5 (1.61%) Cisco Certification
9 5 (1.61%) ISTQB
10 4 (1.29%) CCNA
11 3 (0.96%) ITIL Foundation Certificate
11 3 (0.96%) MCDST
12 2 (0.64%) CEH
12 2 (0.64%) CESG Certified Professional
12 2 (0.64%) CISM
12 2 (0.64%) CRISC
12 2 (0.64%) GIAC
Quality Assurance & Compliance
1 33 (10.61%) SLA
2 4 (1.29%) ISO/IEC 27001
3 2 (0.64%) Data Quality
3 2 (0.64%) QA
System Software
1 27 (8.68%) Active Directory
2 16 (5.14%) VMware Infrastructure
3 10 (3.22%) Virtual Machines
4 3 (0.96%) Hyper-V
5 1 (0.32%) Docker
5 1 (0.32%) Microsoft App-V
5 1 (0.32%) NFS
5 1 (0.32%) Oracle RAC
5 1 (0.32%) Postfix
5 1 (0.32%) Squid
5 1 (0.32%) vCloud
5 1 (0.32%) Virtual Servers
Systems Management
1 18 (5.79%) SCCM
2 10 (3.22%) SCVMM
3 7 (2.25%) Ansible
3 7 (2.25%) Microsoft Intune
3 7 (2.25%) Opscode Chef
3 7 (2.25%) Puppet
4 5 (1.61%) Cisco UCCE
4 5 (1.61%) SCOM
5 3 (0.96%) Data Guard
5 3 (0.96%) Oracle Enterprise Manager
5 3 (0.96%) Oracle RMAN
6 1 (0.32%) Backup Exec
6 1 (0.32%) BladeLogic
6 1 (0.32%) Kibana
6 1 (0.32%) Kubernetes
6 1 (0.32%) logstash
6 1 (0.32%) Rancher
6 1 (0.32%) SCOrch
6 1 (0.32%) Terraform
6 1 (0.32%) ZABBIX
Vendors
1 68 (21.86%) Microsoft
2 21 (6.75%) Cisco
3 18 (5.79%) Citrix
4 17 (5.47%) NetApp
5 16 (5.14%) IBM
5 16 (5.14%) Oracle
5 16 (5.14%) VMware
6 12 (3.86%) CheckPoint
6 12 (3.86%) HP
7 11 (3.54%) BMC
7 11 (3.54%) EMC
8 10 (3.22%) Juniper
9 9 (2.89%) Clearswift
9 9 (2.89%) Nokia
9 9 (2.89%) Proofpoint
9 9 (2.89%) ServiceNow
10 8 (2.57%) Apple
11 6 (1.93%) SolarWinds
12 5 (1.61%) SAP
12 5 (1.61%) Sun
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