The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 129 117 130
Rank change year-on-year
-12 +13
Permanent jobs citing Service Management 142 142 171
As % of all permanent IT jobs located in the East of England 1.85% 1.99% 1.87%
As % of the Processes & Methodologies category 2.33% 2.55% 2.47%
Number of salaries quoted 115 105 132
Average salary £40,000 £42,500 £45,000
Average salary % change year-on-year
-5.88% -5.55%
90% offered a salary of more than £27,500 £24,500 £31,500
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6088 5558 6927
As % of all permanent IT jobs located in the East of England 79.49% 77.92% 75.63%
Number of salaries quoted 4851 4691 5863
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £29,500
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £41,750 £40,000
% change year-on-year
+1.79% +4.37%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 29 September 2014.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 29 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -2 55 £34,000 -17.07% 8
Cambridgeshire +9 35 £32,000 +30.61% 7
Bedfordshire -28 24 £47,500 +6.74% 2
Essex 0 18 £43,500 -1.13% 4
Suffolk +8 8 £52,500 +5.00% 2
Norfolk +10 2 £58,250 +45.62%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 29 September 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 181 (63.73%) ITIL
2 57 (20.07%) SLA
2 57 (20.07%) Service Delivery
3 56 (19.72%) MS Excel
4 54 (19.01%) Windows
5 51 (17.96%) Microsoft
6 49 (17.25%) Finance
7 46 (16.20%) Change Management
7 46 (16.20%) ITSM
8 41 (14.44%) MS Office
8 41 (14.44%) Problem Management
9 37 (13.03%) Incident Management
10 36 (12.68%) SQL
11 35 (12.32%) ITIL Certification
12 33 (11.62%) Project Management
13 28 (9.86%) Active Directory
13 28 (9.86%) CRM
13 28 (9.86%) Line Management
14 27 (9.51%) Java
14 27 (9.51%) Linux
15 26 (9.15%) Citrix
15 26 (9.15%) Analytical Skills
15 26 (9.15%) Windows Server 2008
16 23 (8.10%) UNIX
17 22 (7.75%) MS Exchange
17 22 (7.75%) SQL Server
17 22 (7.75%) MS PowerPoint
17 22 (7.75%) Release Management
18 20 (7.04%) Retail
19 19 (6.69%) Management Information System

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 29 September 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 22 (7.75%) MS Exchange
2 13 (4.58%) Apache
3 12 (4.23%) Tomcat
4 10 (3.52%) IIS
5 9 (3.17%) WebLogic
5 9 (3.17%) Exchange Server 2010
5 9 (3.17%) Exchange Server 2013
6 7 (2.46%) Lync
6 7 (2.46%) IBM Notes
7 6 (2.11%) SharePoint
7 6 (2.11%) BizTalk Server
8 5 (1.76%) SharePoint Server
8 5 (1.76%) Documentum
9 3 (1.06%) Exchange Server 2007
10 1 (0.35%) Liferay
10 1 (0.35%) WebSphere
10 1 (0.35%) SAS
10 1 (0.35%) ColdFusion
Applications
1 56 (19.72%) MS Excel
2 41 (14.44%) MS Office
3 22 (7.75%) MS PowerPoint
4 18 (6.34%) MS Visio
5 2 (0.70%) MS Project
6 1 (0.35%) Spreadsheet
Business Applications
1 6 (2.11%) SAP CRM
1 6 (2.11%) HFM
1 6 (2.11%) assyst
2 5 (1.76%) Remedy ITSM
3 3 (1.06%) Dynamics CRM
4 2 (0.70%) Dynamics NAV
5 1 (0.35%) SAP MM
Cloud Services
1 11 (3.87%) Cloud Computing
2 9 (3.17%) Force.com
3 8 (2.82%) SaaS
4 6 (2.11%) Office 365
5 1 (0.35%) Amazon ELB
5 1 (0.35%) Amazon EC2
5 1 (0.35%) Amazon S3
5 1 (0.35%) Amazon AWS
Communications & Networking
1 17 (5.99%) DNS
2 14 (4.93%) LAN
2 14 (4.93%) WAN
2 14 (4.93%) Firewall
3 13 (4.58%) SAN
4 9 (3.17%) Wi-Fi
4 9 (3.17%) Network Security
5 8 (2.82%) VPN
6 7 (2.46%) TCP/IP
6 7 (2.46%) Internet
7 6 (2.11%) VoIP
8 2 (0.70%) DHCP
8 2 (0.70%) Ethernet
8 2 (0.70%) DSL
8 2 (0.70%) Reverse Proxy
8 2 (0.70%) Wireless
9 1 (0.35%) TETRA
9 1 (0.35%) LTE
9 1 (0.35%) Radio Access Network
9 1 (0.35%) DVB
Database & Business Intelligence
1 22 (7.75%) SQL Server
2 14 (4.93%) MySQL
3 11 (3.87%) SAP BW
4 9 (3.17%) BusinessObjects XI
5 7 (2.46%) SAP HANA
6 6 (2.11%) SAP BI
6 6 (2.11%) Cognos Impromptu
6 6 (2.11%) Data Warehouse
7 5 (1.76%) BusinessObjects
8 1 (0.35%) NoSQL
Development Applications
1 2 (0.70%) LabVIEW
2 1 (0.35%) Selenium
2 1 (0.35%) JMeter
General
1 49 (17.25%) Finance
2 20 (7.04%) Retail
3 19 (6.69%) Telecoms
4 16 (5.63%) Publishing
5 14 (4.93%) Law
6 10 (3.52%) Manufacturing
7 9 (3.17%) Billing
8 6 (2.11%) Marketing
8 6 (2.11%) Banking
9 4 (1.41%) Legal
10 3 (1.06%) Local Government
10 3 (1.06%) Multimedia
11 2 (0.70%) Electronics
11 2 (0.70%) Advertising
12 1 (0.35%) Pharmaceutical
Job Titles
1 60 (21.13%) Analyst
2 45 (15.85%) Service Manager
3 32 (11.27%) Support Analyst
4 19 (6.69%) Applications Support
4 19 (6.69%) Problem Manager
5 18 (6.34%) Delivery Manager
6 16 (5.63%) Support Engineer
6 16 (5.63%) Consultant
6 16 (5.63%) Applications Support Analyst
7 14 (4.93%) Service Desk Manager
8 13 (4.58%) Applications Manager
8 13 (4.58%) IT Support
8 13 (4.58%) Team Leader
8 13 (4.58%) Services Delivery Manager
8 13 (4.58%) Developer
9 12 (4.23%) Architect
9 12 (4.23%) Service Analyst
9 12 (4.23%) Support Manager
10 10 (3.52%) Incident Manager
10 10 (3.52%) Release Manager
Libraries, Frameworks & Software Standards
1 17 (5.99%) .NET
2 12 (4.23%) J2EE
3 9 (3.17%) Visualforce
4 7 (2.46%) ASP.NET
5 4 (1.41%) Web Services
6 3 (1.06%) X-Windows
7 2 (0.70%) RESTful
7 2 (0.70%) XML
7 2 (0.70%) .NET Framework
7 2 (0.70%) JSON
8 1 (0.35%) Application Packaging
8 1 (0.35%) Oracle Fusion
8 1 (0.35%) Middleware
8 1 (0.35%) Ajax
Miscellaneous
1 26 (9.15%) Analytical Skills
2 19 (6.69%) Management Information System
3 7 (2.46%) CMDB
4 6 (2.11%) Client/Server
5 3 (1.06%) Economics
5 3 (1.06%) Mainframe
6 2 (0.70%) Computer Science
6 2 (0.70%) iSeries
6 2 (0.70%) User Experience
6 2 (0.70%) Data Structures
6 2 (0.70%) Statistics
6 2 (0.70%) Data Protection Act
6 2 (0.70%) NHS
6 2 (0.70%) Replication
7 1 (0.35%) Freedom of Information
7 1 (0.35%) Handset
7 1 (0.35%) W3C
7 1 (0.35%) N-Tier
7 1 (0.35%) PMI
7 1 (0.35%) Freedom of Information Act
Operating Systems
1 54 (19.01%) Windows
2 27 (9.51%) Linux
3 26 (9.15%) Windows Server 2008
4 23 (8.10%) UNIX
5 11 (3.87%) Solaris
6 10 (3.52%) Windows Server 2012
7 8 (2.82%) Red Hat Enterprise Linux
7 8 (2.82%) Windows 7
8 5 (1.76%) Windows XP
8 5 (1.76%) Windows Server 2003
9 4 (1.41%) Windows Vista
10 3 (1.06%) Windows 8
11 2 (0.70%) CentOS
11 2 (0.70%) Mac OS X
12 1 (0.35%) Android
12 1 (0.35%) GCOS
12 1 (0.35%) Apple iOS
Processes & Methodologies
1 181 (63.73%) ITIL
2 57 (20.07%) Service Delivery
3 46 (16.20%) Change Management
3 46 (16.20%) ITSM
4 41 (14.44%) Problem Management
5 37 (13.03%) Incident Management
6 33 (11.62%) Project Management
7 28 (9.86%) CRM
7 28 (9.86%) Line Management
8 22 (7.75%) Release Management
9 18 (6.34%) PRINCE2
9 18 (6.34%) Continuous Improvement
10 17 (5.99%) ITIL V3
10 17 (5.99%) Root Cause Analysis
11 16 (5.63%) Process Management
12 15 (5.28%) Validation
12 15 (5.28%) Stakeholder Management
12 15 (5.28%) Analytics
13 14 (4.93%) Business Analysis
14 13 (4.58%) Business Intelligence
Programming Languages
1 36 (12.68%) SQL
2 27 (9.51%) Java
3 15 (5.28%) C#
4 12 (4.23%) Shell Script
5 11 (3.87%) ABAP
5 11 (3.87%) PL/SQL
6 9 (3.17%) Apex Code
6 9 (3.17%) SOQL
7 5 (1.76%) VBA
7 5 (1.76%) VB
7 5 (1.76%) VB.NET
8 3 (1.06%) PowerShell
9 2 (0.70%) MATLAB
9 2 (0.70%) C
10 1 (0.35%) Perl
10 1 (0.35%) VBScript
10 1 (0.35%) Python
10 1 (0.35%) Bash Shell
Qualifications
1 35 (12.32%) ITIL Certification
2 17 (5.99%) Security Cleared
3 16 (5.63%) Degree
4 11 (3.87%) SC Cleared
5 8 (2.82%) ITIL Foundation Certificate
6 6 (2.11%) CIPD
6 6 (2.11%) CIMA
6 6 (2.11%) MCP
7 5 (1.76%) VMware Certified Professional (VCP)
8 4 (1.41%) MBA
9 3 (1.06%) PRINCE2 Certification
9 3 (1.06%) Sun Certification
10 2 (0.70%) Cisco Certification
10 2 (0.70%) Microsoft Certification
10 2 (0.70%) CCNA
11 1 (0.35%) ISEB
11 1 (0.35%) Postgraduate
11 1 (0.35%) MCSA
11 1 (0.35%) PMP
11 1 (0.35%) PMI Certification
Quality Assurance & Compliance
1 57 (20.07%) SLA
2 10 (3.52%) ISO/IEC 27001
3 5 (1.76%) ISO 9001
4 3 (1.06%) QA
5 1 (0.35%) BS25999
5 1 (0.35%) WAI
5 1 (0.35%) TickIT
System Software
1 28 (9.86%) Active Directory
2 14 (4.93%) XenApp
3 8 (2.82%) vSphere
4 4 (1.41%) VMware ESXi
4 4 (1.41%) VMware Infrastructure
5 3 (1.06%) vCloud
6 1 (0.35%) KVM
6 1 (0.35%) Hyper-V
6 1 (0.35%) XenDesktop
Systems Management
1 4 (1.41%) Puppet
1 4 (1.41%) Opscode Chef
2 2 (0.70%) Nagios
3 1 (0.35%) SCCM
3 1 (0.35%) SCOM
3 1 (0.35%) ZABBIX
3 1 (0.35%) OpenView
Vendors
1 51 (17.96%) Microsoft
2 26 (9.15%) Citrix
3 19 (6.69%) Oracle
3 19 (6.69%) SAP
4 15 (5.28%) NetApp
4 15 (5.28%) Salesforce.com
5 14 (4.93%) Business Objects
5 14 (4.93%) Remedy
6 10 (3.52%) SolarWinds
7 9 (3.17%) VMware
8 8 (2.82%) Red Hat
9 7 (2.46%) Lotus
10 6 (2.11%) Hyperion
11 5 (1.76%) HP
11 5 (1.76%) EMC
11 5 (1.76%) Atlassian
11 5 (1.76%) 3PAR
11 5 (1.76%) ServiceNow
12 4 (1.41%) Cisco
13 2 (0.70%) Intel
Hatfield, Hertfordshire
Access Computer Consulting Plc
Posted: 14 hours ago
Essex
Certes Computing Ltd
Posted: 21 hours ago
Potters Bar, Hertfordshire
Understanding Recruitment
Salary: £34000 - £37000 per annum + benefits
Posted: Yesterday
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £30000 - £41000 per annum + Execllent benefits
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £25,000 to £32,000 per annum
Posted: 3 days ago
Watford, Hertfordshire
TJX
Salary: £Competitive
Posted: 3 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 3 days ago
Cambridgeshire
Hydrogen Group
Salary: £40000.00 - £50000.00 per annum + Bonus
Posted: 3 days ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: 3 days ago
Cambridge
Mason Frank
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 4 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Competitive-Call for details
Posted: 4 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £30000 - £50000 per annum + generous benfits
Posted: 5 days ago
Luton, Bedfordshire
Coal IT Services
Salary: £32,000 per annum plus excellent benefits
Posted: 5 days ago
Luton, Bedfordshire
I4 Recruitment
Salary: £27k - 32k per year + package
Posted: 5 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £55000.00 per annum
Posted: 5 days ago
Watford, Hertfordshire
Verticality Ltd
Salary: £65000 to £70000 per annum - Full benefits package
Posted: 5 days ago
Bury St. Edmunds, Suffolk
TribePost.co.uk
Salary: Up to £25,000 per annum
Posted: 6 days ago
Colchester, Essex
Allied Worldwide
Salary: Up to £50,000 per annum
Posted: 7 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 10 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 10 days ago