The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 127 125 127
Rank change year-on-year
-2 +2
Permanent jobs citing Service Management 137 132 179
As % of all permanent IT jobs located in the East of England 1.80% 1.84% 1.95%
As % of the Processes & Methodologies category 2.26% 2.37% 2.58%
Number of salaries quoted 110 101 138
Average salary £40,000 £43,250 £45,000
Average salary % change year-on-year
-7.51% -3.88%
90% offered a salary of more than £27,500 £24,500 £31,500
10% offered a salary of more than £55,000 £67,500 £55,000
UK excluding London average salary £42,500 £45,000 £41,077
% change year-on-year
-5.55% +9.55%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6050 5578 6941
As % of all permanent IT jobs located in the East of England 79.56% 77.93% 75.71%
Number of salaries quoted 4818 4726 5886
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £65,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 22 September 2014.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 51 £34,000 -17.07% 7
Cambridgeshire +19 36 £31,000 +29.16% 7
Bedfordshire -29 22 £47,500 +6.74% 2
Essex 0 18 £43,500 -1.13% 2
Suffolk +3 7 £58,750 +17.50%
Norfolk +9 2 £58,250 +45.62%
East Anglia - 1 £75,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 22 September 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 176 (62.41%) ITIL
2 58 (20.57%) SLA
2 58 (20.57%) Service Delivery
3 55 (19.50%) MS Excel
3 55 (19.50%) Windows
4 52 (18.44%) Microsoft
5 49 (17.38%) ITSM
6 47 (16.67%) Finance
7 43 (15.25%) Change Management
8 41 (14.54%) Problem Management
9 40 (14.18%) MS Office
10 36 (12.77%) Incident Management
11 35 (12.41%) SQL
12 34 (12.06%) ITIL Certification
13 30 (10.64%) Citrix
14 29 (10.28%) Project Management
14 29 (10.28%) Windows Server 2008
14 29 (10.28%) Line Management
15 27 (9.57%) Active Directory
15 27 (9.57%) CRM
16 26 (9.22%) Java
16 26 (9.22%) Analytical Skills
17 25 (8.87%) Linux
18 23 (8.16%) MS Exchange
18 23 (8.16%) MS PowerPoint
19 21 (7.45%) Release Management
19 21 (7.45%) UNIX
19 21 (7.45%) SQL Server
19 21 (7.45%) Retail
20 20 (7.09%) Management Information System

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 22 September 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (8.16%) MS Exchange
2 12 (4.26%) Apache
3 11 (3.90%) Tomcat
4 10 (3.55%) Exchange Server 2010
4 10 (3.55%) Exchange Server 2013
5 9 (3.19%) IIS
6 8 (2.84%) WebLogic
7 7 (2.48%) BizTalk Server
7 7 (2.48%) IBM Notes
7 7 (2.48%) SharePoint
8 6 (2.13%) Documentum
8 6 (2.13%) SharePoint Server
8 6 (2.13%) Lync
9 1 (0.35%) Liferay
9 1 (0.35%) WebSphere
9 1 (0.35%) Exchange Server 2007
9 1 (0.35%) ColdFusion
9 1 (0.35%) SAS
Applications
1 55 (19.50%) MS Excel
2 40 (14.18%) MS Office
3 23 (8.16%) MS PowerPoint
4 16 (5.67%) MS Visio
5 2 (0.71%) MS Project
6 1 (0.35%) Spreadsheet
Business Applications
1 9 (3.19%) assyst
2 8 (2.84%) Remedy ITSM
3 6 (2.13%) HFM
3 6 (2.13%) SAP CRM
4 3 (1.06%) Dynamics CRM
5 2 (0.71%) Dynamics NAV
6 1 (0.35%) Dynamics AX
6 1 (0.35%) SAP MM
Cloud Services
1 11 (3.90%) Cloud Computing
2 9 (3.19%) Force.com
3 8 (2.84%) SaaS
4 6 (2.13%) Office 365
5 1 (0.35%) Amazon ELB
5 1 (0.35%) Amazon EC2
5 1 (0.35%) Amazon S3
5 1 (0.35%) Amazon AWS
Communications & Networking
1 15 (5.32%) SAN
2 14 (4.96%) DNS
3 13 (4.61%) LAN
3 13 (4.61%) WAN
4 11 (3.90%) Firewall
5 8 (2.84%) Wi-Fi
5 8 (2.84%) Network Security
6 7 (2.48%) Internet
7 5 (1.77%) TCP/IP
7 5 (1.77%) VPN
8 3 (1.06%) VoIP
9 2 (0.71%) DHCP
9 2 (0.71%) Ethernet
9 2 (0.71%) Reverse Proxy
10 1 (0.35%) Radio Access Network
10 1 (0.35%) LTE
10 1 (0.35%) 4G
10 1 (0.35%) DSL
10 1 (0.35%) DVB
10 1 (0.35%) 3G
Database & Business Intelligence
1 21 (7.45%) SQL Server
2 13 (4.61%) MySQL
3 11 (3.90%) SAP BW
4 8 (2.84%) BusinessObjects XI
5 7 (2.48%) SAP HANA
6 6 (2.13%) Data Warehouse
6 6 (2.13%) Cognos Impromptu
6 6 (2.13%) SAP BI
7 5 (1.77%) BusinessObjects
8 1 (0.35%) NoSQL
8 1 (0.35%) SQL Server Reporting Services
Development Applications
1 1 (0.35%) Selenium
1 1 (0.35%) LabVIEW
1 1 (0.35%) JMeter
General
1 47 (16.67%) Finance
2 21 (7.45%) Retail
3 19 (6.74%) Telecoms
4 16 (5.67%) Publishing
5 15 (5.32%) Law
6 10 (3.55%) Manufacturing
7 8 (2.84%) Billing
8 6 (2.13%) Banking
8 6 (2.13%) Marketing
9 5 (1.77%) Legal
10 4 (1.42%) Multimedia
11 3 (1.06%) Local Government
11 3 (1.06%) Advertising
12 1 (0.35%) Pharmaceutical
12 1 (0.35%) Electronics
Job Titles
1 55 (19.50%) Analyst
2 47 (16.67%) Service Manager
3 31 (10.99%) Support Analyst
4 21 (7.45%) Problem Manager
5 20 (7.09%) Delivery Manager
6 18 (6.38%) Applications Support
7 17 (6.03%) Consultant
8 15 (5.32%) Services Delivery Manager
8 15 (5.32%) Applications Support Analyst
8 15 (5.32%) Service Desk Manager
9 13 (4.61%) Support Engineer
9 13 (4.61%) Team Leader
9 13 (4.61%) Applications Manager
10 12 (4.26%) Support Manager
10 12 (4.26%) Architect
10 12 (4.26%) Developer
11 11 (3.90%) IT Support
11 11 (3.90%) Release Manager
12 10 (3.55%) Service Analyst
13 9 (3.19%) Solutions Architect
Libraries, Frameworks & Software Standards
1 18 (6.38%) .NET
2 11 (3.90%) J2EE
3 9 (3.19%) Visualforce
4 8 (2.84%) ASP.NET
5 5 (1.77%) Web Services
6 2 (0.71%) .NET Framework
6 2 (0.71%) RESTful
7 1 (0.35%) Oracle Fusion
7 1 (0.35%) JSON
7 1 (0.35%) Application Packaging
7 1 (0.35%) X-Windows
7 1 (0.35%) Middleware
7 1 (0.35%) XML
7 1 (0.35%) Ajax
Miscellaneous
1 26 (9.22%) Analytical Skills
2 20 (7.09%) Management Information System
3 7 (2.48%) CMDB
4 6 (2.13%) Client/Server
5 4 (1.42%) Statistics
6 3 (1.06%) User Experience
6 3 (1.06%) Mainframe
6 3 (1.06%) Economics
7 2 (0.71%) Replication
7 2 (0.71%) NHS
7 2 (0.71%) Data Protection Act
7 2 (0.71%) Computer Science
7 2 (0.71%) iSeries
8 1 (0.35%) FMCG
8 1 (0.35%) Wiki
8 1 (0.35%) Freedom of Information Act
8 1 (0.35%) Video Conferencing
8 1 (0.35%) W3C
8 1 (0.35%) N-Tier
8 1 (0.35%) Handset
Operating Systems
1 55 (19.50%) Windows
2 29 (10.28%) Windows Server 2008
3 25 (8.87%) Linux
4 21 (7.45%) UNIX
5 10 (3.55%) Solaris
6 9 (3.19%) Windows Server 2012
7 8 (2.84%) Windows 7
7 8 (2.84%) Red Hat Enterprise Linux
8 3 (1.06%) Windows Server 2003
8 3 (1.06%) Windows XP
9 2 (0.71%) Windows Vista
9 2 (0.71%) CentOS
10 1 (0.35%) Apple iOS
10 1 (0.35%) Windows 8
10 1 (0.35%) Android
10 1 (0.35%) Mac OS X
10 1 (0.35%) GCOS
Processes & Methodologies
1 176 (62.41%) ITIL
2 58 (20.57%) Service Delivery
3 49 (17.38%) ITSM
4 43 (15.25%) Change Management
5 41 (14.54%) Problem Management
6 36 (12.77%) Incident Management
7 29 (10.28%) Project Management
7 29 (10.28%) Line Management
8 27 (9.57%) CRM
9 21 (7.45%) Release Management
10 19 (6.74%) ITIL V3
10 19 (6.74%) Continuous Improvement
11 17 (6.03%) Process Management
12 16 (5.67%) PRINCE2
12 16 (5.67%) Root Cause Analysis
13 15 (5.32%) Analytics
14 14 (4.96%) Validation
14 14 (4.96%) Stakeholder Management
14 14 (4.96%) Business Intelligence
15 13 (4.61%) Business Analysis
Programming Languages
1 35 (12.41%) SQL
2 26 (9.22%) Java
3 16 (5.67%) C#
4 12 (4.26%) ABAP
5 10 (3.55%) PL/SQL
5 10 (3.55%) Shell Script
6 9 (3.19%) SOQL
6 9 (3.19%) Apex Code
7 6 (2.13%) VBA
7 6 (2.13%) VB
7 6 (2.13%) VB.NET
8 2 (0.71%) C
8 2 (0.71%) PowerShell
9 1 (0.35%) Bash Shell
9 1 (0.35%) MATLAB
9 1 (0.35%) Perl
9 1 (0.35%) VBScript
9 1 (0.35%) Python
Qualifications
1 34 (12.06%) ITIL Certification
2 18 (6.38%) Degree
3 16 (5.67%) Security Cleared
4 11 (3.90%) SC Cleared
5 8 (2.84%) ITIL Foundation Certificate
6 6 (2.13%) CIMA
6 6 (2.13%) MCP
6 6 (2.13%) CIPD
7 5 (1.77%) VMware Certified Professional (VCP)
8 4 (1.42%) MBA
9 2 (0.71%) CCNA
9 2 (0.71%) Cisco Certification
9 2 (0.71%) PRINCE2 Certification
9 2 (0.71%) Sun Certification
10 1 (0.35%) DV Cleared
10 1 (0.35%) APMP
10 1 (0.35%) PRINCE2 Practitioner
10 1 (0.35%) Microsoft Certification
10 1 (0.35%) ISEB
10 1 (0.35%) Postgraduate
Quality Assurance & Compliance
1 58 (20.57%) SLA
2 9 (3.19%) ISO/IEC 27001
3 5 (1.77%) ISO 9001
4 3 (1.06%) QA
5 1 (0.35%) WAI
5 1 (0.35%) TickIT
System Software
1 27 (9.57%) Active Directory
2 18 (6.38%) XenApp
3 6 (2.13%) vSphere
4 3 (1.06%) vCloud
5 2 (0.71%) VMware Infrastructure
5 2 (0.71%) Hyper-V
5 2 (0.71%) VMware ESXi
6 1 (0.35%) KVM
6 1 (0.35%) XenDesktop
Systems Management
1 3 (1.06%) Opscode Chef
1 3 (1.06%) Puppet
2 2 (0.71%) Nagios
3 1 (0.35%) ZABBIX
3 1 (0.35%) SCCM
3 1 (0.35%) SCOM
3 1 (0.35%) OpenView
Vendors
1 52 (18.44%) Microsoft
2 30 (10.64%) Citrix
3 20 (7.09%) SAP
4 19 (6.74%) Oracle
4 19 (6.74%) NetApp
5 16 (5.67%) Remedy
6 15 (5.32%) Salesforce.com
7 13 (4.61%) Business Objects
8 9 (3.19%) SolarWinds
9 8 (2.84%) Red Hat
10 7 (2.48%) Lotus
10 7 (2.48%) VMware
11 6 (2.13%) Hyperion
11 6 (2.13%) EMC
12 5 (1.77%) ServiceNow
12 5 (1.77%) 3PAR
12 5 (1.77%) Atlassian
12 5 (1.77%) HP
13 3 (1.06%) Cisco
14 2 (0.71%) Intel
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 2 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 2 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £24,000 to £27,000 per annum
Posted: 2 days ago
Watford, Hertfordshire
Verticality Ltd
Salary: £28000 to £30000 per annum - Full benefits
Posted: 4 days ago
Essex
Certes Computing Ltd
Posted: 4 days ago
Peterborough, Cambridgeshire
The One Group
Salary: £32k - 35k per year
Posted: 4 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 4 days ago
Peterborough, Cambridgeshire
Harvey Nash plc
Salary: £32 - £35 per annum + + BONUS + BENEFTS
Posted: 4 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Competitive-Call for details
Posted: 4 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 4 days ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: 5 days ago
Luton
Hudson - London
Salary: £45000 - £50000 per annum + Bens
Posted: 5 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 9 days ago
Hatfield, Hertfordshire
Computacenter
Salary: £35,000 - £48,000 per year plus benefits
Posted: 13 days ago
Brentwood
Interquest - ITQ Financial - Tunbridge Wells
Salary: Bonus, Pension etc
Posted: 13 days ago