Service Management Jobs in the East of England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Service Management
Rank 109 135 195
Rank change year-on-year
+26 +60
Permanent jobs citing Service Management 184 157 88
As % of all permanent IT jobs located in the East of England 2.246% 1.799% 0.908%
As % of the Processes & Methodologies category 3.100% 2.606% 1.243%
Number of salaries quoted 148 131 66
Average salary £44,000 £41,250 £40,000
Average salary % change year-on-year
+6.66% +3.12%
90% offered a salary of more than £24,500 £22,000 £30,250
10% offered a salary of more than £60,000 £55,000 £60,250
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category		 5935 6024 7078
As % of all permanent IT jobs located in the East of England 72.45% 69.04% 73.01%
Number of salaries quoted 5084 5087 6012
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £28,500 £30,000
10% offered a salary of more than £60,000 £61,500 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

East of England Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

East of England Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 23 May 2013.

East of England Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Bedfordshire +32 61 £43,000 +7.50%
Hertfordshire -4 42 £36,500 -27.00%
Suffolk -11 29 £50,000 +127.27%
Cambridgeshire -8 26 £30,000 -11.76%
Essex +26 19 £44,000 -12.00%
East Anglia - 6 £30,000 -
Norfolk -10 1 £90,000 +180.37%
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 222 (65.49%) ITIL
2 108 (31.86%) Microsoft
3 106 (31.27%) Windows
4 82 (24.19%) Service Delivery
5 75 (22.12%) VMware
6 71 (20.94%) Cisco
7 70 (20.65%) Finance
8 64 (18.88%) SLA
9 61 (17.99%) Linux
10 59 (17.40%) Oracle
11 57 (16.81%) MS Office
11 57 (16.81%) Change Management
12 50 (14.75%) SQL
12 50 (14.75%) Degree
13 48 (14.16%) Project Management
14 47 (13.86%) MS Excel
14 47 (13.86%) TCP/IP
14 47 (13.86%) Problem Management
15 46 (13.57%) IIS
16 41 (12.09%) VMware ESX
16 41 (12.09%) vSphere
17 40 (11.80%) MySQL
18 39 (11.50%) Apache
19 38 (11.21%) HP
20 37 (10.91%) PRINCE2
21 34 (10.03%) Incident Management
22 32 (9.440%) Active Directory
23 31 (9.145%) ITSM
23 31 (9.145%) VMware Infrastructure
24 30 (8.850%) iSCSI

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 19 (5.605%) .NET
2 13 (3.835%) Web Services
3 12 (3.540%) ASP.NET
3 12 (3.540%) Middleware
4 11 (3.245%) ASP
5 10 (2.950%) HTML
5 10 (2.950%) CSS
6 6 (1.770%) XML
6 6 (1.770%) XHTML
6 6 (1.770%) jQuery
6 6 (1.770%) ASP.NET MVC 3
6 6 (1.770%) ASP.NET MVC
7 4 (1.180%) Ajax
7 4 (1.180%) Visualforce
8 3 (0.885%) J2EE
8 3 (0.885%) COM
9 1 (0.295%) SAP PI
9 1 (0.295%) SAP Business Workflow
9 1 (0.295%) Oracle Fusion
9 1 (0.295%) JSON
Application Platforms
1 46 (13.57%) IIS
2 39 (11.50%) Apache
3 11 (3.245%) MS Exchange
4 7 (2.065%) WebLogic
4 7 (2.065%) Blackberry Enterprise Server
5 6 (1.770%) SharePoint
6 4 (1.180%) BizTalk Server
6 4 (1.180%) Exchange Server 2003
6 4 (1.180%) Force.com
7 3 (0.885%) Exchange Server 2010
7 3 (0.885%) SharePoint Server
7 3 (0.885%) Tomcat
8 2 (0.590%) Exchange Server 2007
8 2 (0.590%) SharePoint 2010
9 1 (0.295%) Amazon AWS
9 1 (0.295%) Lync
9 1 (0.295%) OpenStack
9 1 (0.295%) WebSphere Portal
9 1 (0.295%) WorkSite
9 1 (0.295%) WebSphere Process Server
Applications
1 57 (16.81%) MS Office
2 47 (13.86%) MS Excel
3 17 (5.015%) MS Visio
4 11 (3.245%) MS Project
5 3 (0.885%) MS PowerPoint
Business Applications
1 11 (3.245%) BASE24
2 10 (2.950%) SAP SD
3 7 (2.065%) Remedy ITSM
4 6 (1.770%) SAP MM
5 4 (1.180%) SAP ERP
6 3 (0.885%) Oracle iRecruitment
6 3 (0.885%) SAP CRM
6 3 (0.885%) Oracle HRMS
6 3 (0.885%) Oracle EBS
7 2 (0.590%) Dynamics CRM
8 1 (0.295%) Dynamics NAV
8 1 (0.295%) Oracle Applications
Communications & Networking
1 47 (13.86%) TCP/IP
2 30 (8.850%) iSCSI
3 19 (5.605%) Internet
4 13 (3.835%) SAN
5 11 (3.245%) DNS
5 11 (3.245%) Firewall
6 8 (2.360%) VPN
6 8 (2.360%) WAN
6 8 (2.360%) LAN
7 7 (2.065%) DHCP
7 7 (2.065%) HTTP
8 6 (1.770%) ATM
9 5 (1.475%) VoIP
9 5 (1.475%) SNMP
9 5 (1.475%) Intranet
10 4 (1.180%) Unified Communications
11 3 (0.885%) PBX
11 3 (0.885%) PSTN
11 3 (0.885%) 3G
11 3 (0.885%) Wireless
Database & Business Intelligence
1 40 (11.80%) MySQL
2 21 (6.195%) SQL Server
3 7 (2.065%) Oracle 11g
3 7 (2.065%) RDBMS
3 7 (2.065%) Oracle 10g
4 5 (1.475%) Oracle OLAP
4 5 (1.475%) OLAP
4 5 (1.475%) OLTP
5 4 (1.180%) Oracle Exadata
6 3 (0.885%) DB2
6 3 (0.885%) Oracle 8/8i
7 2 (0.590%) PostgreSQL
7 2 (0.590%) SAP BW
8 1 (0.295%) SQL Server Integration Services
8 1 (0.295%) Data Mining
Development Applications
1 2 (0.590%) ClearQuest
General
1 70 (20.65%) Finance
2 19 (5.605%) Retail
3 15 (4.425%) Manufacturing
4 14 (4.130%) Banking
4 14 (4.130%) Telecoms
5 9 (2.655%) Financial Institution
6 8 (2.360%) Advertising
7 6 (1.770%) Games
7 6 (1.770%) Hebrew Language
8 5 (1.475%) Italian Language
8 5 (1.475%) Spanish Language
8 5 (1.475%) French Language
8 5 (1.475%) Marketing
9 4 (1.180%) Back Office
9 4 (1.180%) Legal
10 2 (0.590%) Aerospace
10 2 (0.590%) Billing
11 1 (0.295%) German Language
11 1 (0.295%) Dutch Language
Job Titles
1 93 (27.43%) Service Manager
2 64 (18.88%) Analyst
3 36 (10.62%) Services Delivery Manager
3 36 (10.62%) Delivery Manager
4 34 (10.03%) Linux Engineer
5 32 (9.440%) Architect
6 28 (8.260%) Systems Engineer
7 27 (7.965%) Administrator
8 21 (6.195%) Support Analyst
9 20 (5.900%) Technical Architect
10 17 (5.015%) Service Analyst
11 16 (4.720%) Consultant
12 15 (4.425%) Service Desk Analyst
13 14 (4.130%) Business Analyst
14 13 (3.835%) Service Integration Manager
14 13 (3.835%) Integration Manager
15 12 (3.540%) Technical Manager
15 12 (3.540%) Technical Services Manager
15 12 (3.540%) Linux Administrator
16 11 (3.245%) Applications Manager
Miscellaneous
1 29 (8.555%) SaaS
2 21 (6.195%) Management Information System
3 16 (4.720%) Computer Science
4 10 (2.950%) Mathematics
5 9 (2.655%) Blackberry
6 6 (1.770%) CMDB
7 5 (1.475%) Visualisation
7 5 (1.475%) SWIFT
8 4 (1.180%) CCTV
9 3 (0.885%) iPad
9 3 (0.885%) Data Protection Act
10 2 (0.590%) NHS
10 2 (0.590%) Wiki
10 2 (0.590%) Social Network
10 2 (0.590%) FMCG
10 2 (0.590%) Online Games
11 1 (0.295%) Mobile Computing
11 1 (0.295%) Enterprise Software
11 1 (0.295%) Open Source
11 1 (0.295%) iSeries
Operating Systems
1 106 (31.27%) Windows
2 61 (17.99%) Linux
3 20 (5.900%) Windows 7
4 15 (4.425%) Windows XP
5 14 (4.130%) Windows Server 2008
6 13 (3.835%) Red Hat Enterprise Linux
7 12 (3.540%) UNIX
7 12 (3.540%) Windows Server 2003
8 7 (2.065%) AIX
8 7 (2.065%) Solaris
9 5 (1.475%) Windows CE
10 3 (0.885%) Windows Vista
11 1 (0.295%) Debian
Processes & Methodologies
1 222 (65.49%) ITIL
2 82 (24.19%) Service Delivery
3 57 (16.81%) Change Management
4 48 (14.16%) Project Management
5 47 (13.86%) Problem Management
6 37 (10.91%) PRINCE2
7 34 (10.03%) Incident Management
8 31 (9.145%) ITSM
9 27 (7.965%) Continuous Improvement
10 23 (6.785%) Capacity Planning
11 20 (5.900%) Root Cause Analysis
12 17 (5.015%) ERP
13 16 (4.720%) Release Management
14 15 (4.425%) Operations Management
15 14 (4.130%) Strategic Management
15 14 (4.130%) Capacity Management
16 13 (3.835%) Programme Management
17 12 (3.540%) OO
17 12 (3.540%) Logistics
18 10 (2.950%) Process Management
Programming Languages
1 50 (14.75%) SQL
2 24 (7.080%) Java
3 20 (5.900%) VB
4 19 (5.605%) C#
5 12 (3.540%) Perl
6 10 (2.950%) JavaScript
7 7 (2.065%) Korn
8 6 (1.770%) C
8 6 (1.770%) T-SQL
9 5 (1.475%) VB6
9 5 (1.475%) VB.NET
9 5 (1.475%) Delphi
10 4 (1.180%) PHP
10 4 (1.180%) Apex Code
11 1 (0.295%) Bash shell
11 1 (0.295%) PowerShell
11 1 (0.295%) Ruby
11 1 (0.295%) Python
11 1 (0.295%) PL/SQL
11 1 (0.295%) Shell Script
Qualifications
1 50 (14.75%) Degree
2 24 (7.080%) ITIL Certification
3 19 (5.605%) Microsoft Certification
4 9 (2.655%) MCITP
5 8 (2.360%) MCSE
5 8 (2.360%) SC Cleared
5 8 (2.360%) Security Cleared
6 6 (1.770%) Cisco Certification
6 6 (1.770%) CCNA
7 5 (1.475%) CCNP
8 4 (1.180%) MCP
9 3 (0.885%) CFA
9 3 (0.885%) PRINCE2 Certification
10 2 (0.590%) ISEB
11 1 (0.295%) VMware Certified Professional (VCP)
11 1 (0.295%) MCTS
11 1 (0.295%) CISSP
11 1 (0.295%) RHCE
11 1 (0.295%) A+ Certification
11 1 (0.295%) OCP
Quality Assurance & Compliance
1 64 (18.88%) SLA
2 7 (2.065%) Sarbanes-Oxley
3 2 (0.590%) PCI DSS
4 1 (0.295%) COBIT
4 1 (0.295%) ISO/IEC 27001
System Software
1 41 (12.09%) VMware ESX
1 41 (12.09%) vSphere
2 32 (9.440%) Active Directory
3 31 (9.145%) VMware Infrastructure
4 7 (2.065%) VMware ESXi
5 4 (1.180%) XenApp
6 1 (0.295%) XenServer
6 1 (0.295%) vCloud
6 1 (0.295%) Hyper-V
6 1 (0.295%) Microsoft Virtual Server
6 1 (0.295%) Xen
Systems Management
1 7 (2.065%) Tivoli
2 5 (1.475%) Netcool
2 5 (1.475%) Netcool/OMNIbus
2 5 (1.475%) Control-M
3 4 (1.180%) NetBackup
3 4 (1.180%) Backup Exec
3 4 (1.180%) ServiceCenter
4 3 (0.885%) SCCM
4 3 (0.885%) SCOM
4 3 (0.885%) Tivoli Monitoring
5 2 (0.590%) Puppet
6 1 (0.295%) FortiGate
6 1 (0.295%) CFEngine
6 1 (0.295%) OVSD
6 1 (0.295%) OpenView
6 1 (0.295%) Systems Management Server (SMS)
Vendors
1 108 (31.86%) Microsoft
2 75 (22.12%) VMware
3 71 (20.94%) Cisco
4 59 (17.40%) Oracle
5 38 (11.21%) HP
6 16 (4.720%) Salesforce.com
6 16 (4.720%) Brocade
7 15 (4.425%) Red Hat
8 14 (4.130%) BMC
9 13 (3.835%) SAP
10 10 (2.950%) Citrix
11 9 (2.655%) Remedy
12 6 (1.770%) IBM
13 5 (1.475%) Progress
13 5 (1.475%) NetApp
13 5 (1.475%) Symantec
14 4 (1.180%) CheckPoint
14 4 (1.180%) EMC
14 4 (1.180%) Fortinet
14 4 (1.180%) Fujitsu
Service Management Analyst
Luton, South East
My global client is currently recruiting an experienced Service Management analyst with a solid background in ITIL service management processes with extensive experience of Incident, Change ,problem management...
Volt
Salary: £40000 - £45000 per annum + bonus
Posted: 17 May 2013
Linux Systems Engineer - Luton
Luton, Bedfordshire
Ideally commercial data-centre experience working with Apache and MySQL. * Exposure to and knowledge of Storage Area Networks (SAN) and Cisco networking elements... * Experience of working within ITIL...
Understanding Recruitment
Salary: £40000 - £49000 per annum + bonus, pension, health
Posted: 19 May 2013
Windows Patch & Deployment Specialist - Bladelogic
Hertfordshire
Patchlink, WSUS, Bladelogic, GFI Languard. Microsoft Windows XP, Vista & Windows 7 operating systems and respective component support. Windows Server 2003 / 2008 operating systems and respective component support. Microsoft...
ComputaCenter
Salary: Competitive
Posted: 10 May 2013
Head of Service Management
Peterborough, Cambridgeshire
They seek to appoint a high calibre Head of Service Management to ensure the successful transformation of the existing platform operations and support function in line with the...
Howgate Sable
Salary: c. six figure package
Posted: 8 May 2013
2ND LINE SUPPORT ANALYST - ESSEX
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: ?... IT Service Management experience.
North Point Recruitment
Salary: £25000 per annum
Posted: 16 May 2013
Service Manager / Service Account Manager
Cambridge, East Anglia
This is an unusual role with few direct parallels elsewhere in the Telecoms industry but would be a great oppportunity for someone with service management, account management, pre-...
Fulcrum Telecom
Salary: £35000 - £45000 per annum + good bens
Posted: 26 April 2013
IT Project Manager - Enterprise Application
Watford, Hertfordshire
Further utilisation of SharePoint for client collaboration systems (vendor and service management systems). * Knowledge management and Enterprise Search systems (SharePoint). * Further integration of existing products such as SAP...
DGH Recruitment Ltd
Salary: £55000 - £60000 per annum + Benefits
Posted: 20 May 2013
Graduate Customer Service Support - Strong IT skills
Hemel Hempstead, Hertfordshire
This role is not overly technical and will lead you down a Customer Service management route but you need to know your way round a PC and how...
Understanding Recruitment
Salary: £18000 - £23000 per annum + Benefits
Posted: 21 May 2013
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Last Updated Thursday 23 May 2013
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