The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 111 143 126
Rank change year-on-year
+32 -17
Permanent jobs citing Service Management 164 120 157
As % of all permanent IT jobs located in the East of England 2.24% 1.70% 1.90%
As % of the Processes & Methodologies category 2.78% 2.12% 2.47%
Number of salaries quoted 111 80 136
Average salary £46,500 £45,000 £47,500
Average salary % change year-on-year
+3.33% -5.26%
90% offered a salary of more than £28,000 £29,815 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5904 5653 6355
As % of all permanent IT jobs located in the East of England 80.80% 80.28% 76.79%
Number of salaries quoted 4712 4569 5451
Average salary £45,000 £43,000 £44,000
Average salary % change year-on-year
+4.65% -2.27%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £70,000 £62,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 27 February 2015.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +25 50 £46,500 +9.41% 5
Hertfordshire -9 41 £47,500 -5.00% 8
Cambridgeshire +21 37 £37,000 +1.36% 4
Essex +5 33 £44,000 -20.00% 1
Suffolk -2 4 £42,000 -23.63% 1
Norfolk -3 1 £40,000 -27.27% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 27 February 2015, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 230 (67.25%) ITIL
2 80 (23.39%) SQL
3 78 (22.81%) Microsoft
4 75 (21.93%) Service Delivery
5 68 (19.88%) Windows
6 65 (19.01%) ITSM
6 65 (19.01%) Finance
7 62 (18.13%) SLA
8 58 (16.96%) MS Office
9 56 (16.37%) Linux
9 56 (16.37%) MS Excel
10 50 (14.62%) Change Management
10 50 (14.62%) UNIX
11 49 (14.33%) ITIL Certification
12 48 (14.04%) Java
13 45 (13.16%) Active Directory
14 43 (12.57%) Problem Management
15 41 (11.99%) Oracle
16 40 (11.70%) SQL Server
16 40 (11.70%) Project Management
17 39 (11.40%) Tomcat
18 37 (10.82%) Apache
18 37 (10.82%) Analytical Skills
19 36 (10.53%) Shell Script
20 35 (10.23%) J2EE
20 35 (10.23%) Solaris
21 34 (9.94%) MySQL
21 34 (9.94%) PL/SQL
21 34 (9.94%) Stakeholder Management
22 33 (9.65%) IIS

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 27 February 2015, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 39 (11.40%) Tomcat
2 37 (10.82%) Apache
3 33 (9.65%) IIS
4 32 (9.36%) WebLogic
5 18 (5.26%) MS Exchange
6 6 (1.75%) Blackberry Enterprise Server
7 3 (0.88%) Exchange Server 2013
7 3 (0.88%) Exchange Server 2007
7 3 (0.88%) Exchange Server 2010
8 2 (0.58%) Apache Pig
8 2 (0.58%) WebSphere
8 2 (0.58%) WebSphere Application Server
8 2 (0.58%) JBoss
9 1 (0.29%) SharePoint
9 1 (0.29%) Lync
Applications
1 58 (16.96%) MS Office
2 56 (16.37%) MS Excel
3 20 (5.85%) MS Visio
4 17 (4.97%) MS PowerPoint
Business Applications
1 7 (2.05%) Cognos Business Intelligence
1 7 (2.05%) Remedy ITSM
2 2 (0.58%) SAP Oil and Gas
3 1 (0.29%) Dynamics NAV
3 1 (0.29%) Dynamics CRM
3 1 (0.29%) Agresso
Cloud Services
1 6 (1.75%) Cloud Computing
2 4 (1.17%) SaaS
3 3 (0.88%) PaaS
3 3 (0.88%) IaaS
3 3 (0.88%) Microsoft Azure
4 2 (0.58%) Force.com
5 1 (0.29%) Amazon AWS
5 1 (0.29%) IBM SmartCloud
Communications & Networking
1 21 (6.14%) DNS
2 20 (5.85%) Firewall
3 18 (5.26%) LAN
3 18 (5.26%) WAN
4 16 (4.68%) VPN
5 12 (3.51%) SAN
6 11 (3.22%) TCP/IP
7 9 (2.63%) DSL
8 8 (2.34%) MPLS
9 7 (2.05%) VoIP
10 6 (1.75%) BIG-IP
10 6 (1.75%) Reverse Proxy
10 6 (1.75%) Network Security
11 5 (1.46%) Wi-Fi
12 4 (1.17%) SCCP
13 3 (0.88%) Internet
13 3 (0.88%) NAS
14 2 (0.58%) WLAN
14 2 (0.58%) Broadband
14 2 (0.58%) Ethernet
Database & Business Intelligence
1 40 (11.70%) SQL Server
2 34 (9.94%) MySQL
3 8 (2.34%) NoSQL
4 7 (2.05%) SQL Server Integration Services
4 7 (2.05%) SQL Server Analysis Services
4 7 (2.05%) ActiveReports
4 7 (2.05%) SQL Server Reporting Services
4 7 (2.05%) Data Warehouse
4 7 (2.05%) Cognos Query Studio
4 7 (2.05%) Cognos Analysis Studio
4 7 (2.05%) Cognos Report Studio
4 7 (2.05%) Cognos Framework Manager
4 7 (2.05%) Cognos Event Studio
5 4 (1.17%) BusinessObjects XI
6 3 (0.88%) SQL Server 2012
6 3 (0.88%) Oracle Database
6 3 (0.88%) Oracle9i Database
6 3 (0.88%) SQL Server 2005
6 3 (0.88%) Oracle Database 10g
6 3 (0.88%) Oracle Database 11g
Development Applications
1 3 (0.88%) Toad
2 2 (0.58%) Subversion
2 2 (0.58%) Git (software)
2 2 (0.58%) Jenkins
3 1 (0.29%) Gerrit
3 1 (0.29%) LabVIEW
General
1 65 (19.01%) Finance
2 25 (7.31%) Retail
3 19 (5.56%) Law
4 17 (4.97%) Telecoms
5 10 (2.92%) Legal
6 8 (2.34%) Banking
7 7 (2.05%) Manufacturing
8 5 (1.46%) Publishing
9 4 (1.17%) Electronics
9 4 (1.17%) Billing
9 4 (1.17%) Retail Banking
10 2 (0.58%) Marketing
10 2 (0.58%) Multimedia
11 1 (0.29%) Local Government
11 1 (0.29%) French Language
11 1 (0.29%) Italian Language
11 1 (0.29%) Pharmaceutical
11 1 (0.29%) Front Office
Job Titles
1 115 (33.63%) Analyst
2 54 (15.79%) Support Analyst
3 51 (14.91%) Applications Support
4 50 (14.62%) Applications Support Analyst
5 38 (11.11%) Service Manager
6 22 (6.43%) Service Analyst
7 21 (6.14%) Incident Manager
8 20 (5.85%) Problem Manager
9 19 (5.56%) Delivery Manager
9 19 (5.56%) Administrator
10 16 (4.68%) Team Leader
10 16 (4.68%) Change Analyst
11 15 (4.39%) Support Engineer
11 15 (4.39%) Security Administrator
12 14 (4.09%) IT Services Manager
13 13 (3.80%) IT Support
14 12 (3.51%) Service Management Analyst
14 12 (3.51%) IT Administrator
15 11 (3.22%) Support Manager
15 11 (3.22%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 35 (10.23%) J2EE
2 9 (2.63%) XML
3 8 (2.34%) JSON
3 8 (2.34%) Web Services
4 5 (1.46%) HTML
5 4 (1.17%) Visualforce
6 3 (0.88%) XMPP
6 3 (0.88%) .NET
6 3 (0.88%) X-Windows
7 2 (0.58%) Ajax
7 2 (0.58%) SOAP
7 2 (0.58%) Java EE
7 2 (0.58%) jQuery
7 2 (0.58%) OSGi
7 2 (0.58%) REST
7 2 (0.58%) Apache Camel
8 1 (0.29%) WAP
Miscellaneous
1 37 (10.82%) Analytical Skills
2 24 (7.02%) Management Information System
3 16 (4.68%) Client/Server
4 9 (2.63%) Thin Client
4 9 (2.63%) Replication
4 9 (2.63%) Statistics
4 9 (2.63%) CMDB
4 9 (2.63%) Fat Client
5 8 (2.34%) Blackberry
6 5 (1.46%) Tandem
7 4 (1.17%) Data Structures
8 3 (0.88%) FMCG
8 3 (0.88%) Economics
8 3 (0.88%) Smartphone
8 3 (0.88%) IVR
8 3 (0.88%) PMI
9 2 (0.58%) DTV
9 2 (0.58%) Blog
9 2 (0.58%) DataPower
9 2 (0.58%) iSeries
Operating Systems
1 68 (19.88%) Windows
2 56 (16.37%) Linux
3 50 (14.62%) UNIX
4 35 (10.23%) Solaris
5 20 (5.85%) Windows Server 2008
6 16 (4.68%) Windows 7
7 12 (3.51%) Windows Server 2003
8 11 (3.22%) Windows Server 2012
9 7 (2.05%) Windows XP
10 4 (1.17%) Windows Vista
10 4 (1.17%) Windows 8
11 2 (0.58%) Red Hat Enterprise Linux
12 1 (0.29%) Windows Phone
12 1 (0.29%) CentOS
12 1 (0.29%) Mac OS X
Processes & Methodologies
1 230 (67.25%) ITIL
2 75 (21.93%) Service Delivery
3 65 (19.01%) ITSM
4 50 (14.62%) Change Management
5 43 (12.57%) Problem Management
6 40 (11.70%) Project Management
7 34 (9.94%) Stakeholder Management
8 25 (7.31%) PRINCE2
8 25 (7.31%) Configuration Management
8 25 (7.31%) Incident Management
9 24 (7.02%) Release Management
10 22 (6.43%) ITIL V3
11 18 (5.26%) Business Analysis
12 17 (4.97%) Performance Management
13 15 (4.39%) Disaster Recovery
13 15 (4.39%) People Management
14 14 (4.09%) Change Control
14 14 (4.09%) Time Management
14 14 (4.09%) Agile Software Development
15 12 (3.51%) E-Commerce
Programming Languages
1 80 (23.39%) SQL
2 48 (14.04%) Java
3 36 (10.53%) Shell Script
4 34 (9.94%) PL/SQL
5 8 (2.34%) PowerShell
6 5 (1.46%) VBScript
7 4 (1.17%) Apex Code
7 4 (1.17%) SOQL
8 3 (0.88%) T-SQL
9 2 (0.58%) VB
9 2 (0.58%) VBA
9 2 (0.58%) Groovy
9 2 (0.58%) Scala
10 1 (0.29%) MATLAB
10 1 (0.29%) Ruby
10 1 (0.29%) Bash Shell
10 1 (0.29%) C
10 1 (0.29%) PHP
Qualifications
1 49 (14.33%) ITIL Certification
2 18 (5.26%) Degree
3 16 (4.68%) Microsoft Certification
4 11 (3.22%) MCSA
5 9 (2.63%) PMI Certification
6 8 (2.34%) PMP
7 7 (2.05%) MCP
8 6 (1.75%) Security Cleared
8 6 (1.75%) Sun Certification
9 5 (1.46%) PRINCE2 Practitioner
10 4 (1.17%) SC Cleared
10 4 (1.17%) CISA
10 4 (1.17%) A+ Certification
10 4 (1.17%) CISSP
11 2 (0.58%) Cisco Certification
11 2 (0.58%) CCNA
11 2 (0.58%) PRINCE2 Certification
11 2 (0.58%) VCP4
12 1 (0.29%) RHCSA
12 1 (0.29%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 62 (18.13%) SLA
2 12 (3.51%) ISO/IEC 27001
3 6 (1.75%) PCI DSS
4 5 (1.46%) QA
5 4 (1.17%) ISO/IEC 20000
6 2 (0.58%) ISO 9001
6 2 (0.58%) BS25999
7 1 (0.29%) Sarbanes-Oxley
System Software
1 45 (13.16%) Active Directory
2 15 (4.39%) VMware Infrastructure
3 10 (2.92%) Hyper-V
4 8 (2.34%) vSphere
5 6 (1.75%) Xen
5 6 (1.75%) NLBS
6 4 (1.17%) VMware ESXi
6 4 (1.17%) vCloud
7 3 (0.88%) Oracle RAC
7 3 (0.88%) Oracle RMAN
8 1 (0.29%) Microsoft App-V
Systems Management
1 7 (2.05%) Puppet
1 7 (2.05%) Opscode Chef
2 6 (1.75%) WSUS
2 6 (1.75%) SCCM
3 5 (1.46%) Tivoli Storage Manager
4 4 (1.17%) Systems Management Server (SMS)
4 4 (1.17%) SCOM
5 3 (0.88%) Data Guard
5 3 (0.88%) Unicenter
6 1 (0.29%) OpenView
6 1 (0.29%) ZENworks
Vendors
1 78 (22.81%) Microsoft
2 41 (11.99%) Oracle
3 31 (9.06%) Remedy
4 22 (6.43%) VMware
5 18 (5.26%) Cisco
6 14 (4.09%) Citrix
7 11 (3.22%) BMC
8 10 (2.92%) IBM
8 10 (2.92%) CheckPoint
9 7 (2.05%) Cognos
9 7 (2.05%) HP
10 5 (1.46%) SAP
10 5 (1.46%) Red Hat
10 5 (1.46%) SolarWinds
10 5 (1.46%) Altiris
10 5 (1.46%) ServiceNow
11 4 (1.17%) Computacenter
11 4 (1.17%) LANDesk
11 4 (1.17%) Salesforce.com
11 4 (1.17%) Symantec
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: Yesterday
Luton, Bedfordshire
I4 Recruitment
Salary: £30k - 40k per year + bonus
Posted: 3 days ago
Norwich
I4 Recruitment
Salary: £30k - 40k per year + bonus
Posted: 3 days ago
Stevenage
People Source
Salary: £35000 - £48000 per annum
Posted: 3 days ago
Bedfordshire
Edward Carter Solutions
Salary: £excellent and negotiable + bonus and benefits
Posted: 3 days ago
Bedfordshire
Edward Carter Solutions
Salary: £excellent and negotiable + bonus and benefits
Posted: 3 days ago
Cambridge
Edward Carter Solutions
Salary: £45,000 - £50,000 per year
Posted: 4 days ago
Peterborough, Cambridgeshire
@ITS
Salary: From £45,000 to £55,000 per annum Strong market salaries on offer
Posted: 4 days ago
Luton, Bedfordshire
Coal IT Services
Salary: £40,000 per annum plus excellent benefits
Posted: 5 days ago
Norwich, Norfolk
Coal IT Services
Salary: £40,000 per annum plus excellent benefits
Posted: 5 days ago
Suffolk
Mason Frank
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 10 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 10 days ago
Peterborough, Cambridgeshire
NewsInternationalsjpw4
Posted: 12 days ago
Watford
Hays IT - Uk Posting account
Salary: £35000.00 - £50000.00 per annum
Posted: 15 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: car and flexible benefits
Posted: 15 days ago
East Anglia
HP
Posted: 18 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: generous benefits scheme
Posted: 22 days ago
Luton, Bedfordshire
Easyjet
Posted: 23 days ago
Watford, Hertfordshire
camelot
Salary: Competitive
Posted: 24 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 24 days ago