The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 106 129 113
Rank change year-on-year
+23 -16
Permanent jobs citing Service Management 159 146 183
As % of all permanent IT jobs located in the East of England 2.49% 2.03% 2.30%
As % of the Processes & Methodologies category 2.83% 2.38% 2.73%
Number of salaries quoted 119 108 145
Median salary £50,000 £47,702 £37,500
Median salary % change year-on-year
+4.81% +27.20%
90% offered a salary of more than £32,500 £24,400 £27,500
10% offered a salary of more than £66,000 £62,500 £65,000
UK excluding London median salary £45,000 £43,596 £42,500
% change year-on-year
+3.22% +2.57%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5619 6141 6708
As % of all permanent IT jobs located in the East of England 87.93% 85.45% 84.31%
Number of salaries quoted 4565 5082 5399
Median salary £49,500 £47,500 £45,000
Median salary % change year-on-year
+4.21% +5.55%
90% offered a salary of more than £32,500 £31,000 £30,500
10% offered a salary of more than £70,000 £67,500 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 7 December 2016.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +50 88 £55,000 +12.24% 4
Bedfordshire +13 27 £47,500 - 2
Cambridgeshire 0 26 £46,250 +8.82% 3
Hertfordshire -14 18 £51,000 +13.33% 5
East Anglia - 4 £45,000 -
Suffolk -19 3 £35,000 -44.00%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 7 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 272 (74.32%) ITIL
2 117 (31.97%) ITSM
3 101 (27.60%) Service Delivery
4 81 (22.13%) Finance
5 80 (21.86%) ITIL V3
6 77 (21.04%) Microsoft
7 74 (20.22%) Incident Management
7 74 (20.22%) Service Design
8 72 (19.67%) Change Management
9 61 (16.67%) Degree
10 57 (15.57%) Problem Management
11 54 (14.75%) MS Office
12 53 (14.48%) SLA
13 52 (14.21%) Windows
14 43 (11.75%) MS Excel
14 43 (11.75%) Management Information System
15 42 (11.48%) Project Management
16 36 (9.84%) Security Cleared
17 35 (9.56%) Release Management
18 34 (9.29%) Linux
19 32 (8.74%) Retail
20 29 (7.92%) Active Directory
21 26 (7.10%) Data Centre
22 25 (6.83%) E-Commerce
22 25 (6.83%) Asset Management
22 25 (6.83%) Stakeholder Management
23 23 (6.28%) Supplier Management
23 23 (6.28%) Computer Science
24 22 (6.01%) Amazon AWS
24 22 (6.01%) MS Exchange

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.01%) MS Exchange
2 13 (3.55%) Exchange Server 2010
3 9 (2.46%) SharePoint
3 9 (2.46%) WebSphere
3 9 (2.46%) WebSphere Application Server
4 8 (2.19%) Apache
5 7 (1.91%) Blackberry Enterprise Server
6 4 (1.09%) CMS
7 3 (0.82%) BizTalk Server
8 2 (0.55%) Elasticsearch
8 2 (0.55%) GroupWise
8 2 (0.55%) IIS
8 2 (0.55%) Skype for Business
8 2 (0.55%) Tomcat
9 1 (0.27%) Confluence
9 1 (0.27%) JBoss
9 1 (0.27%) WebLogic
Applications
1 54 (14.75%) MS Office
2 43 (11.75%) MS Excel
3 11 (3.01%) MS PowerPoint
4 1 (0.27%) HipChat
Business Applications
1 3 (0.82%) Dynamics CRM
1 3 (0.82%) Oracle Payables
1 3 (0.82%) SAP CO
1 3 (0.82%) SAP FI
1 3 (0.82%) SAP FI/CO
2 2 (0.55%) Oracle EBS
2 2 (0.55%) SAP ERP
3 1 (0.27%) Oracle Financials
3 1 (0.27%) Remedy ITSM
3 1 (0.27%) SAP hybris
Cloud Services
1 22 (6.01%) Amazon AWS
2 17 (4.64%) Office 365
3 11 (3.01%) Microsoft Azure
4 10 (2.73%) SaaS
5 9 (2.46%) IaaS
5 9 (2.46%) PaaS
6 7 (1.91%) iTunes
7 5 (1.37%) Amazon EC2
8 2 (0.55%) Cloud Computing
9 1 (0.27%) Force.com
Communications & Networking
1 15 (4.10%) VPN
2 11 (3.01%) TCP/IP
3 8 (2.19%) LAN
4 7 (1.91%) DNS
4 7 (1.91%) SAN
4 7 (1.91%) WAN
5 5 (1.37%) DHCP
6 4 (1.09%) HTTP
6 4 (1.09%) PBX
7 3 (0.82%) Firewall
7 3 (0.82%) Internet
8 2 (0.55%) ADSL
8 2 (0.55%) Broadband
8 2 (0.55%) H.323
9 1 (0.27%) ATM
9 1 (0.27%) Cisco Nexus
9 1 (0.27%) OpenLDAP
9 1 (0.27%) VoIP
9 1 (0.27%) Wireless
9 1 (0.27%) WLAN
Database & Business Intelligence
1 14 (3.83%) DB2
1 14 (3.83%) SQL Server
2 7 (1.91%) MongoDB
2 7 (1.91%) MySQL
3 5 (1.37%) Oracle Database
4 2 (0.55%) BusinessObjects
4 2 (0.55%) Data Warehouse
4 2 (0.55%) Oracle BI EE
5 1 (0.27%) Oracle Database 10g
5 1 (0.27%) SQL Server 2000
5 1 (0.27%) SQL Server 2008
5 1 (0.27%) SQL Server 2012
Development Applications
1 7 (1.91%) Jenkins
2 5 (1.37%) JIRA
3 3 (0.82%) HP UFT
3 3 (0.82%) LoadRunner
4 2 (0.55%) Talend Open Studio
5 1 (0.27%) Ant
5 1 (0.27%) Git (software)
5 1 (0.27%) JIRA Agile
5 1 (0.27%) JUnit
5 1 (0.27%) Liquibase
5 1 (0.27%) Maven
5 1 (0.27%) SonarQube
5 1 (0.27%) Sonatype Nexus
5 1 (0.27%) Team Foundation Server
5 1 (0.27%) Toad
General
1 81 (22.13%) Finance
2 32 (8.74%) Retail
3 14 (3.83%) Legal
4 12 (3.28%) Publishing
5 9 (2.46%) Military
5 9 (2.46%) Telecoms
6 8 (2.19%) Law
7 7 (1.91%) Banking
7 7 (1.91%) Billing
8 5 (1.37%) Front Office
9 3 (0.82%) French Language
9 3 (0.82%) Marketing
10 2 (0.55%) Automotive
10 2 (0.55%) Italian Language
11 1 (0.27%) Manufacturing
Job Titles
1 94 (25.68%) Service Manager
2 68 (18.58%) IT Manager
3 59 (16.12%) IT Services Manager
4 53 (14.48%) Analyst
5 30 (8.20%) Transition Manager
6 29 (7.92%) Service Transition Manager
7 22 (6.01%) Administrator
7 22 (6.01%) Architect
7 22 (6.01%) Service Design Manager
8 20 (5.46%) Solutions Architect
9 19 (5.19%) Service Analyst
9 19 (5.19%) Service Continuity Manager
10 18 (4.92%) Support Analyst
11 16 (4.37%) 2nd Line Support
12 15 (4.10%) Support Engineer
13 13 (3.55%) ITIL Manager
14 12 (3.28%) Delivery Manager
15 11 (3.01%) 2nd Line Engineer
15 11 (3.01%) Network Engineer
16 10 (2.73%) Applications Support
Libraries, Frameworks & Software Standards
1 22 (6.01%) HTML
2 13 (3.55%) CSS
3 11 (3.01%) HTML5
4 10 (2.73%) .NET
5 9 (2.46%) WebSphere MQ
6 7 (1.91%) JDBC
7 5 (1.37%) XML
8 4 (1.09%) Ajax
9 3 (0.82%) jQuery
10 2 (0.55%) .NET Framework
10 2 (0.55%) Middleware
10 2 (0.55%) Web Services
11 1 (0.27%) ELK Stack
11 1 (0.27%) Java EE
11 1 (0.27%) MCollective
11 1 (0.27%) Software Packaging
11 1 (0.27%) Spring
11 1 (0.27%) Visualforce
Miscellaneous
1 43 (11.75%) Management Information System
2 26 (7.10%) Data Centre
3 23 (6.28%) Computer Science
4 18 (4.92%) Blackberry
5 15 (4.10%) CMDB
6 14 (3.83%) Analytical Skills
7 13 (3.55%) Mobile Computing
8 11 (3.01%) Smartphone
8 11 (3.01%) Virtual Team
9 9 (2.46%) iSeries
10 6 (1.64%) N-Tier
11 5 (1.37%) Driving Licence
11 5 (1.37%) Enterprise Software
12 4 (1.09%) BYOD
12 4 (1.09%) Client/Server
12 4 (1.09%) iPhone
12 4 (1.09%) Video Conferencing
13 3 (0.82%) Clustering
13 3 (0.82%) iPad
14 2 (0.55%) Performance Metrics
Operating Systems
1 52 (14.21%) Windows
2 34 (9.29%) Linux
3 15 (4.10%) Windows 7
4 13 (3.55%) Windows Server 2008
5 11 (3.01%) Windows 8
5 11 (3.01%) Windows Phone
5 11 (3.01%) Windows Server 2012
6 9 (2.46%) zOS
7 8 (2.19%) Windows Server
8 7 (1.91%) Windows 10
9 5 (1.37%) Windows XP
10 4 (1.09%) OpenVMS
10 4 (1.09%) Solaris
10 4 (1.09%) Unix
11 3 (0.82%) Windows Server 2003
12 2 (0.55%) Windows Vista
13 1 (0.27%) Apple iOS
13 1 (0.27%) Debian
13 1 (0.27%) Red Hat Enterprise Linux
13 1 (0.27%) VMS
Processes & Methodologies
1 272 (74.32%) ITIL
2 117 (31.97%) ITSM
3 101 (27.60%) Service Delivery
4 80 (21.86%) ITIL V3
5 74 (20.22%) Incident Management
5 74 (20.22%) Service Design
6 72 (19.67%) Change Management
7 57 (15.57%) Problem Management
8 42 (11.48%) Project Management
9 35 (9.56%) Release Management
10 25 (6.83%) Asset Management
10 25 (6.83%) E-Commerce
10 25 (6.83%) Stakeholder Management
11 23 (6.28%) Supplier Management
12 20 (5.46%) Configuration Management
12 20 (5.46%) Logistics
13 19 (5.19%) Process Management
14 17 (4.64%) Continuous Improvement
14 17 (4.64%) Risk Management
14 17 (4.64%) Transition Management
Programming Languages
1 21 (5.74%) SQL
2 16 (4.37%) JavaScript
3 15 (4.10%) Java
4 9 (2.46%) C
5 8 (2.19%) Bash Shell
5 8 (2.19%) C#
5 8 (2.19%) PHP
6 7 (1.91%) Perl
6 7 (1.91%) Python
7 5 (1.37%) PowerShell
8 4 (1.09%) PL/SQL
8 4 (1.09%) Shell Script
9 2 (0.55%) VB
10 1 (0.27%) Apex Code
10 1 (0.27%) Jython
10 1 (0.27%) Korn
10 1 (0.27%) Ruby
10 1 (0.27%) SOQL
10 1 (0.27%) WebLogic Scripting Tool
Qualifications
1 61 (16.67%) Degree
2 36 (9.84%) Security Cleared
3 16 (4.37%) SC Cleared
4 14 (3.83%) ITIL Certification
5 11 (3.01%) DV Cleared
6 10 (2.73%) Microsoft Certification
7 9 (2.46%) ISEB
8 8 (2.19%) MCP
9 6 (1.64%) CCNA
9 6 (1.64%) Cisco Certification
9 6 (1.64%) CISM
9 6 (1.64%) CISSP
9 6 (1.64%) PMI Certification
9 6 (1.64%) PMP
10 5 (1.37%) CEH
10 5 (1.37%) CESG Certified Professional
10 5 (1.37%) CRISC
10 5 (1.37%) GIAC
10 5 (1.37%) SANS
11 4 (1.09%) ISTQB
Quality Assurance & Compliance
1 53 (14.48%) SLA
2 6 (1.64%) ISO/IEC 27001
3 2 (0.55%) Data Quality
4 1 (0.27%) QA
System Software
1 29 (7.92%) Active Directory
2 8 (2.19%) VMware Infrastructure
3 5 (1.37%) Virtual Machines
4 2 (0.55%) Docker
5 1 (0.27%) Hyper-V
5 1 (0.27%) LXC
5 1 (0.27%) NFS
5 1 (0.27%) Oracle RAC
5 1 (0.27%) Postfix
5 1 (0.27%) Squid
5 1 (0.27%) vCloud
5 1 (0.27%) Virtual Servers
5 1 (0.27%) VMware ESX
5 1 (0.27%) vSphere
Systems Management
1 20 (5.46%) SCCM
2 8 (2.19%) Opscode Chef
2 8 (2.19%) Puppet
3 7 (1.91%) Ansible
4 6 (1.64%) Microsoft Intune
4 6 (1.64%) SCOM
5 5 (1.37%) Cisco UCCE
5 5 (1.37%) SCVMM
6 3 (0.82%) Data Guard
6 3 (0.82%) Oracle Enterprise Manager
6 3 (0.82%) Oracle RMAN
7 1 (0.27%) Backup Exec
7 1 (0.27%) Kibana
7 1 (0.27%) Kubernetes
7 1 (0.27%) logstash
7 1 (0.27%) Microsoft Clustering
7 1 (0.27%) Rancher
7 1 (0.27%) Terraform
7 1 (0.27%) ZABBIX
Vendors
1 77 (21.04%) Microsoft
2 16 (4.37%) Cisco
3 15 (4.10%) Citrix
3 15 (4.10%) IBM
4 14 (3.83%) Clearswift
4 14 (3.83%) Nokia
4 14 (3.83%) Oracle
4 14 (3.83%) Proofpoint
5 12 (3.28%) Apple
6 11 (3.01%) SAP
7 10 (2.73%) HP
7 10 (2.73%) NetApp
8 9 (2.46%) VMware
9 8 (2.19%) ServiceNow
10 6 (1.64%) CheckPoint
10 6 (1.64%) EMC
10 6 (1.64%) SolarWinds
11 5 (1.37%) Juniper
11 5 (1.37%) Sage
11 5 (1.37%) Sun
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: Yesterday
Royston, Hertfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 8 hours ago
Chelmsford, Essex
Eames Consulting
Salary: £60000 - £66000 per annum + bonus + benefits (car allowance)
Posted: 2 days ago
Luton
Interquest - IQ Tech
Salary: £50000 - £55000 per annum + Benefits
Posted: 2 days ago
Brentwood, Essex
Pure Resourcing Solutions
Salary: £19000 - £21000 per annum
Posted: Yesterday
Royston, Hertfordshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 5 days ago
Cambridge, Cambridgeshire
The One Group
Salary: £50k - 55k per year
Posted: 6 days ago
Chelmsford, Essex
I3
Salary: £40000 - £45000 per annum + benefits
Posted: 6 days ago
Welwyn Garden City
PayPoint
Salary: Negotiable
Posted: 9 days ago
Bedfordshire
Interquest - IQ Tech
Salary: £50000 - £60000 per annum + Pension, Healthcare
Posted: 9 days ago
Cambridge, Cambridgeshire
Hiring People
Salary: £28k - 38k per year + Benefits
Posted: 5 days ago
Borehamwood, Hertfordshire
Smart Communications
Posted: 11 days ago