The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 91 148 158
Rank change year-on-year
+57 +10
Permanent jobs citing Service Management 188 139 132
As % of all permanent IT jobs located in the East of England 2.86% 1.82% 1.65%
As % of the Processes & Methodologies category 3.35% 2.14% 2.00%
Number of salaries quoted 148 114 101
Median salary £47,500 £50,000 £50,000
Median salary % change year-on-year
-5.00% -
90% offered a salary of more than £27,500 £32,500 £24,500
10% offered a salary of more than £60,000 £67,500 £67,250
UK excluding London median salary £44,500 £45,000 £44,000
% change year-on-year
-1.11% +2.27%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5604 6499 6602
As % of all permanent IT jobs located in the East of England 85.19% 84.93% 82.50%
Number of salaries quoted 4723 5371 5445
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £31,500 £30,000 £31,000
10% offered a salary of more than £70,000 £67,500 £65,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 25 July 2016.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +61 79 £36,250 -27.50% 6
Bedfordshire +37 41 £47,500 +20.25% 3
Essex +5 34 £60,000 +25.00% 3
Cambridgeshire +1 26 £56,250 +2.27%
Suffolk +1 10 £60,000 +9.09% 2
Norfolk +2 4 £18,500 -43.07%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 25 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Service Management.

1 203 (60.06%) ITIL
2 73 (21.60%) Service Delivery
3 67 (19.82%) Incident Management
4 65 (19.23%) Change Management
4 65 (19.23%) ITSM
5 64 (18.93%) Microsoft
6 59 (17.46%) MS Office
7 58 (17.16%) Security Cleared
8 56 (16.57%) Finance
9 54 (15.98%) Windows
10 46 (13.61%) SLA
11 45 (13.31%) Service Design
12 43 (12.72%) Problem Management
13 40 (11.83%) Degree
13 40 (11.83%) Retail
14 36 (10.65%) Management Information System
15 35 (10.36%) Supplier Management
15 35 (10.36%) SC Cleared
16 34 (10.06%) MCP
17 32 (9.47%) Linux
18 31 (9.17%) SAP
19 30 (8.88%) Active Directory
19 30 (8.88%) ITIL V3
19 30 (8.88%) Analytical Skills
20 29 (8.58%) Unix
20 29 (8.58%) MS Excel
21 28 (8.28%) Stakeholder Management
22 26 (7.69%) Project Management
23 25 (7.40%) Oracle
23 25 (7.40%) Telecoms

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (5.62%) MS Exchange
2 12 (3.55%) Exchange Server 2010
2 12 (3.55%) IBM Notes
3 11 (3.25%) WebSphere
3 11 (3.25%) WebSphere Application Server
4 8 (2.37%) IIS
5 7 (2.07%) Tomcat
6 6 (1.78%) Apache
6 6 (1.78%) Blackberry Enterprise Server
6 6 (1.78%) JBoss
7 5 (1.48%) GroupWise
8 3 (0.89%) BizTalk Server
8 3 (0.89%) Skype for Business
9 2 (0.59%) SharePoint
9 2 (0.59%) WebLogic
10 1 (0.30%) Documentum
10 1 (0.30%) Elasticsearch
10 1 (0.30%) Exchange Server 2013
10 1 (0.30%) IBM Domino
Applications
1 59 (17.46%) MS Office
2 29 (8.58%) MS Excel
3 8 (2.37%) MS PowerPoint
Business Applications
1 8 (2.37%) SAP CS
2 6 (1.78%) SAP hybris
3 5 (1.48%) Remedy ITSM
4 4 (1.18%) Remedy AR System
5 3 (0.89%) SAP CO
5 3 (0.89%) SAP FI
5 3 (0.89%) SAP FI/CO
6 2 (0.59%) Dynamics CRM
6 2 (0.59%) Oracle EBS
6 2 (0.59%) SAP ERP
7 1 (0.30%) Dynamics NAV
7 1 (0.30%) Oracle 11i
7 1 (0.30%) Oracle BPM
7 1 (0.30%) SAP CRM
Cloud Services
1 15 (4.44%) Office 365
2 8 (2.37%) SaaS
3 6 (1.78%) Amazon AWS
3 6 (1.78%) iTunes
4 3 (0.89%) Cloud Computing
4 3 (0.89%) IaaS
4 3 (0.89%) Microsoft Azure
5 1 (0.30%) AWS CloudFormation
5 1 (0.30%) PaaS
Communications & Networking
1 19 (5.62%) VPN
2 15 (4.44%) DNS
3 14 (4.14%) Firewall
3 14 (4.14%) LAN
4 13 (3.85%) TCP/IP
5 12 (3.55%) WAN
6 8 (2.37%) DHCP
7 7 (2.07%) VoIP
8 6 (1.78%) 4G
8 6 (1.78%) Wireless
9 5 (1.48%) Network Security
10 4 (1.18%) VoLTE
11 3 (0.89%) HTTP
11 3 (0.89%) Internet
12 2 (0.59%) 3G
12 2 (0.59%) Ethernet
12 2 (0.59%) FTP
12 2 (0.59%) HTTPS
12 2 (0.59%) PBX
12 2 (0.59%) WLAN
Database & Business Intelligence
1 11 (3.25%) DB2
2 7 (2.07%) SQL Server
3 6 (1.78%) MySQL
4 3 (0.89%) Oracle Database
4 3 (0.89%) SAP BW
4 3 (0.89%) SQL Server 2000
5 2 (0.59%) BusinessObjects
5 2 (0.59%) Data Warehouse
5 2 (0.59%) NoSQL
5 2 (0.59%) Oracle BI EE
5 2 (0.59%) Oracle Database 10g
6 1 (0.30%) MongoDB
6 1 (0.30%) Oracle Database 11g
6 1 (0.30%) Oracle9i Database
6 1 (0.30%) RDBMS
6 1 (0.30%) Relational Database
6 1 (0.30%) SQL Server 2008
6 1 (0.30%) SQL Server 2012
Development Applications
1 3 (0.89%) Team Foundation Server
2 2 (0.59%) Talend Open Studio
3 1 (0.30%) HP UFT
3 1 (0.30%) Jenkins
3 1 (0.30%) LoadRunner
3 1 (0.30%) Maven
3 1 (0.30%) MSI
3 1 (0.30%) Toad
General
1 56 (16.57%) Finance
2 40 (11.83%) Retail
3 25 (7.40%) Front Office
3 25 (7.40%) Telecoms
4 17 (5.03%) Billing
5 12 (3.55%) Legal
6 11 (3.25%) Marketing
7 7 (2.07%) Law
7 7 (2.07%) Publishing
8 5 (1.48%) French Language
9 4 (1.18%) Italian Language
10 2 (0.59%) Automotive
10 2 (0.59%) Military
11 1 (0.30%) Banking
11 1 (0.30%) Manufacturing
Job Titles
1 78 (23.08%) Service Manager
2 65 (19.23%) Analyst
3 41 (12.13%) IT Manager
4 34 (10.06%) Support Analyst
5 30 (8.88%) IT Services Manager
6 24 (7.10%) Architect
7 19 (5.62%) Transition Manager
8 18 (5.33%) Service Transition Manager
9 17 (5.03%) Applications Support
10 15 (4.44%) SOC Analyst
11 14 (4.14%) Applications Support Analyst
11 14 (4.14%) Consultant
12 13 (3.85%) IT Support
12 13 (3.85%) Service Analyst
12 13 (3.85%) Technical Architect
13 12 (3.55%) Administrator
13 12 (3.55%) Service Design Manager
14 11 (3.25%) Java Architect
15 10 (2.96%) Delivery Manager
15 10 (2.96%) Project Manager
Libraries, Frameworks & Software Standards
1 12 (3.55%) Java EE
2 11 (3.25%) WebSphere MQ
3 6 (1.78%) XML
4 5 (1.48%) Middleware
5 4 (1.18%) HTML
6 3 (0.89%) .NET
7 2 (0.59%) CSS
7 2 (0.59%) JSON
7 2 (0.59%) Web Services
8 1 (0.30%) J2EE
8 1 (0.30%) Oracle Fusion
8 1 (0.30%) REST
8 1 (0.30%) SOAP
8 1 (0.30%) Software Packaging
Miscellaneous
1 36 (10.65%) Management Information System
2 30 (8.88%) Analytical Skills
3 22 (6.51%) Data Centre
4 19 (5.62%) Blackberry
4 19 (5.62%) Computer Science
5 14 (4.14%) iSeries
6 12 (3.55%) Smartphone
7 8 (2.37%) Driving Licence
7 8 (2.37%) Mobile Computing
8 7 (2.07%) Foreign Exchange (FX)
9 6 (1.78%) Performance Metrics
9 6 (1.78%) PMI
10 5 (1.48%) Client/Server
10 5 (1.48%) iPhone
11 4 (1.18%) CMDB
11 4 (1.18%) Video Conferencing
12 3 (0.89%) Mathematics
12 3 (0.89%) Public Cloud
12 3 (0.89%) Statistics
12 3 (0.89%) User Experience
Operating Systems
1 54 (15.98%) Windows
2 32 (9.47%) Linux
3 29 (8.58%) Unix
4 20 (5.92%) Windows 7
5 12 (3.55%) Windows Phone
6 11 (3.25%) zOS
7 8 (2.37%) Windows Server
8 5 (1.48%) Windows Server 2008
8 5 (1.48%) Windows Server 2012
9 3 (0.89%) Windows Vista
10 2 (0.59%) Red Hat Enterprise Linux
10 2 (0.59%) Windows 8
10 2 (0.59%) Windows Server 2003
10 2 (0.59%) Windows XP
11 1 (0.30%) Debian
11 1 (0.30%) MVS
11 1 (0.30%) OS/400
11 1 (0.30%) VMS
Processes & Methodologies
1 203 (60.06%) ITIL
2 73 (21.60%) Service Delivery
3 67 (19.82%) Incident Management
4 65 (19.23%) Change Management
4 65 (19.23%) ITSM
5 45 (13.31%) Service Design
6 43 (12.72%) Problem Management
7 35 (10.36%) Supplier Management
8 30 (8.88%) ITIL V3
9 28 (8.28%) Stakeholder Management
10 26 (7.69%) Project Management
11 24 (7.10%) ERP
11 24 (7.10%) Information Security
12 23 (6.80%) Continuous Improvement
13 22 (6.51%) E-Commerce
14 20 (5.92%) Validation
15 19 (5.62%) Configuration Management
16 18 (5.33%) Asset Management
17 17 (5.03%) SIEM
18 16 (4.73%) Agile Software Development
Programming Languages
1 22 (6.51%) SQL
2 16 (4.73%) Java
3 14 (4.14%) PowerShell
4 5 (1.48%) Shell Script
5 4 (1.18%) PHP
6 3 (0.89%) Perl
6 3 (0.89%) VB
7 2 (0.59%) Bash Shell
7 2 (0.59%) C#
7 2 (0.59%) JavaScript
7 2 (0.59%) VBScript
8 1 (0.30%) Jython
8 1 (0.30%) T-SQL
8 1 (0.30%) WebLogic Scripting Tool
Qualifications
1 58 (17.16%) Security Cleared
2 40 (11.83%) Degree
3 35 (10.36%) SC Cleared
4 34 (10.06%) MCP
5 20 (5.92%) CISM
5 20 (5.92%) CISSP
6 17 (5.03%) Microsoft Certification
7 16 (4.73%) CEH
7 16 (4.73%) CESG Certified Professional
7 16 (4.73%) CRISC
7 16 (4.73%) GIAC
7 16 (4.73%) MCDST
7 16 (4.73%) SANS
8 11 (3.25%) ITIL Certification
9 9 (2.66%) PRINCE2 Certification
10 6 (1.78%) BC Cleared
10 6 (1.78%) PMI Certification
10 6 (1.78%) PMP
11 5 (1.48%) Cisco Certification
11 5 (1.48%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 46 (13.61%) SLA
2 12 (3.55%) ISO/IEC 27001
3 3 (0.89%) ISO22301
3 3 (0.89%) PCI DSS
4 2 (0.59%) QA
5 1 (0.30%) SAS 70
System Software
1 30 (8.88%) Active Directory
2 7 (2.07%) VMware Infrastructure
3 6 (1.78%) vSphere
4 3 (0.89%) Hyper-V
5 2 (0.59%) KVM
5 2 (0.59%) Microsoft App-V
5 2 (0.59%) NFS
5 2 (0.59%) Oracle RAC
5 2 (0.59%) VMware Server
6 1 (0.30%) Docker
6 1 (0.30%) Job Entry Subsystem
6 1 (0.30%) LXC
6 1 (0.30%) Virtual Desktop
6 1 (0.30%) VMware ESX
6 1 (0.30%) XenApp
6 1 (0.30%) XenDesktop
Systems Management
1 17 (5.03%) SCCM
2 12 (3.55%) Systems Management Server (SMS)
3 5 (1.48%) SCOM
4 2 (0.59%) Puppet
5 1 (0.30%) Data Guard
5 1 (0.30%) Microsoft Clustering
5 1 (0.30%) Norton AntiVirus
5 1 (0.30%) Opscode Chef
5 1 (0.30%) Oracle RMAN
Vendors
1 64 (18.93%) Microsoft
2 31 (9.17%) SAP
3 25 (7.40%) Oracle
4 16 (4.73%) AlienVault
4 16 (4.73%) LogLogic
4 16 (4.73%) LogRhythm
5 15 (4.44%) IBM
6 14 (4.14%) Clearswift
6 14 (4.14%) Proofpoint
7 13 (3.85%) Lotus
8 12 (3.55%) Apple
8 12 (3.55%) HP
8 12 (3.55%) VMware
9 11 (3.25%) Nokia
10 10 (2.96%) Cisco
10 10 (2.96%) ComArch
11 9 (2.66%) Becrypt
12 6 (1.78%) hybris
13 5 (1.48%) Citrix
13 5 (1.48%) Nortel
Bedfordshire
Interquest - IQ Tech
Salary: £60000 - £80000 per annum + Benefits
Posted: Yesterday
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 14 hours ago
Hertford, Hertfordshire
TELSTRA Associates
Salary: From £50,000 to £70,000 per annum £60-70k+
Posted: 3 days ago
Colchester, Essex
Square One Resources
Salary: Benefits
Posted: 12 hours ago
Stevenage
Computer Futures
Salary: £50000 - £55000 per annum + competitive
Posted: Yesterday
Rickmansworth, Hertfordshire
Austin Fraser
Salary: £60000 - £61000 per annum + Benefits and Bonus
Posted: 8 hours ago
Luton
Interquest - IQ Tech
Salary: £50000 per annum + Benefits
Posted: 5 days ago
Luton
Interquest - IQ Tech
Salary: £55000 per annum + Benefits
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Ping IT Recruitment ltd
Salary: From £40,000 to £55,000 per annum
Posted: 4 days ago
Hatfield, Hertfordshire
JM
Posted: 3 days ago
Hatfield, Hertfordshire
JM
Posted: 3 days ago
Ipswich
Capita plc
Salary: Benefits
Posted: 24 days ago