The first table below looks at the demand for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 137 160 127
Rank change year-on-year
+23 -33
Permanent jobs citing Service Management 135 93 173
As % of all permanent IT jobs located in the East of England 1.71% 1.20% 2.06%
As % of the Processes & Methodologies category 2.19% 1.59% 2.76%
Number of salaries quoted 103 81 145
Average salary £50,000 £44,500 £45,000
Average salary % change year-on-year
+12.35% -1.11%
90% offered a salary of more than £24,500 £22,000 £32,100
10% offered a salary of more than £66,750 £55,000 £60,000
UK excluding London average salary £44,500 £42,500 £42,500
% change year-on-year
+4.70% -
Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6176 5862 6260
As % of all permanent IT jobs located in the East of England 78.15% 75.81% 74.55%
Number of salaries quoted 5082 4933 5331
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,500 £30,000 £29,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
Service Management
England

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 22 July 2014.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +8 41 £50,000 +19.04% 6
Cambridgeshire +24 37 £32,000 +39.13% 5
Essex +17 29 £55,000 +27.16% 1
Bedfordshire -19 18 £55,000 +23.59% 3
Suffolk -2 5 £52,500 +5.00%
Norfolk - 4 £58,250 - 1
East Anglia - 1 £75,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 22 July 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 171 (58.97%) ITIL
2 78 (26.90%) Windows
3 66 (22.76%) Service Delivery
4 59 (20.34%) ITSM
5 54 (18.62%) SLA
5 54 (18.62%) Microsoft
6 53 (18.28%) MS Excel
6 53 (18.28%) Finance
7 50 (17.24%) Change Management
8 46 (15.86%) Problem Management
9 42 (14.48%) MS Office
10 41 (14.14%) Citrix
11 40 (13.79%) Project Management
12 39 (13.45%) ITIL Certification
13 38 (13.10%) Incident Management
14 34 (11.72%) Windows Server 2008
15 32 (11.03%) Active Directory
16 30 (10.34%) SQL
17 29 (10.00%) Degree
18 28 (9.66%) Management Information System
19 27 (9.31%) Release Management
20 26 (8.97%) Capacity Management
20 26 (8.97%) .NET
20 26 (8.97%) Oracle
20 26 (8.97%) Linux
21 25 (8.62%) NetApp
21 25 (8.62%) ITIL V3
22 24 (8.28%) XenApp
22 24 (8.28%) C#
22 24 (8.28%) CRM

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 22 July 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (7.93%) MS Exchange
2 15 (5.17%) Exchange Server 2010
2 15 (5.17%) Exchange Server 2013
3 13 (4.48%) Apache
3 13 (4.48%) IIS
4 9 (3.10%) SharePoint
4 9 (3.10%) BizTalk Server
5 8 (2.76%) IBM Notes
6 6 (2.07%) Documentum
6 6 (2.07%) SharePoint Server
7 3 (1.03%) Lync
8 1 (0.34%) Apache Pig
8 1 (0.34%) WebSphere
8 1 (0.34%) Liferay
8 1 (0.34%) ColdFusion
8 1 (0.34%) Tomcat
8 1 (0.34%) SAS
Applications
1 53 (18.28%) MS Excel
2 42 (14.48%) MS Office
3 21 (7.24%) MS PowerPoint
4 14 (4.83%) MS Visio
5 3 (1.03%) Spreadsheet
6 2 (0.69%) MS Project
Business Applications
1 15 (5.17%) assyst
2 14 (4.83%) Remedy ITSM
3 6 (2.07%) SAP CRM
3 6 (2.07%) HFM
4 5 (1.72%) Dynamics CRM
5 2 (0.69%) Dynamics AX
6 1 (0.34%) Dynamics NAV
6 1 (0.34%) SAP MM
Cloud Services
1 18 (6.21%) SaaS
2 8 (2.76%) Cloud Computing
3 7 (2.41%) Force.com
4 5 (1.72%) Office 365
5 1 (0.34%) Microsoft Azure
Communications & Networking
1 22 (7.59%) SAN
2 21 (7.24%) DNS
2 21 (7.24%) Firewall
3 20 (6.90%) WAN
4 19 (6.55%) LAN
5 18 (6.21%) VPN
6 12 (4.14%) MPLS
7 9 (3.10%) Internet
8 6 (2.07%) TCP/IP
9 4 (1.38%) LTE
9 4 (1.38%) Radio Access Network
9 4 (1.38%) 4G
10 3 (1.03%) Reverse Proxy
10 3 (1.03%) Network Security
10 3 (1.03%) UMTS
10 3 (1.03%) DHCP
10 3 (1.03%) Broadband
10 3 (1.03%) GSM
11 2 (0.69%) Wi-Fi
11 2 (0.69%) Wireless
Database & Business Intelligence
1 15 (5.17%) SQL Server
1 15 (5.17%) MySQL
2 9 (3.10%) SAP BW
3 7 (2.41%) SAP HANA
4 6 (2.07%) SAP BI
4 6 (2.07%) Data Warehouse
4 6 (2.07%) Cognos Impromptu
5 4 (1.38%) SQL Server Reporting Services
6 3 (1.03%) Oracle Exadata
6 3 (1.03%) BusinessObjects
7 2 (0.69%) BusinessObjects XI
7 2 (0.69%) NoSQL
8 1 (0.34%) Apache Hive
8 1 (0.34%) MongoDB
8 1 (0.34%) Amazon DynamoDB
8 1 (0.34%) Big Data
8 1 (0.34%) Hadoop
8 1 (0.34%) Oracle Reports
8 1 (0.34%) Data Mining
Development Applications
1 2 (0.69%) Visual Studio
1 2 (0.69%) Team Foundation Server
2 1 (0.34%) Selenium
2 1 (0.34%) JMeter
General
1 53 (18.28%) Finance
2 22 (7.59%) Retail
3 21 (7.24%) Law
4 19 (6.55%) Telecoms
5 14 (4.83%) Publishing
6 11 (3.79%) Manufacturing
7 8 (2.76%) Marketing
8 6 (2.07%) Legal
8 6 (2.07%) Banking
9 5 (1.72%) Multimedia
10 3 (1.03%) Billing
10 3 (1.03%) Advertising
11 1 (0.34%) Local Government
11 1 (0.34%) Pharmaceutical
11 1 (0.34%) Back Office
Job Titles
1 57 (19.66%) Service Manager
2 45 (15.52%) Analyst
3 27 (9.31%) Delivery Manager
4 23 (7.93%) Support Analyst
5 21 (7.24%) Problem Manager
6 18 (6.21%) Services Delivery Manager
6 18 (6.21%) Developer
7 16 (5.52%) Service Desk Manager
7 16 (5.52%) Architect
8 14 (4.83%) Release Manager
8 14 (4.83%) Team Leader
9 13 (4.48%) Service Analyst
9 13 (4.48%) Network Engineer
10 12 (4.14%) Network Security Engineer
10 12 (4.14%) Security Engineer
11 10 (3.45%) Systems Engineer
11 10 (3.45%) Solutions Architect
11 10 (3.45%) Support Manager
11 10 (3.45%) Consultant
12 9 (3.10%) Java Developer
Libraries, Frameworks & Software Standards
1 26 (8.97%) .NET
2 11 (3.79%) ASP.NET
3 10 (3.45%) Web Services
4 7 (2.41%) Visualforce
5 4 (1.38%) .NET Framework
6 2 (0.69%) J2EE
6 2 (0.69%) Middleware
6 2 (0.69%) RESTful
6 2 (0.69%) Ajax
6 2 (0.69%) Java EE
6 2 (0.69%) ASP.NET Web Forms
7 1 (0.34%) OSGi
7 1 (0.34%) Apache Camel
7 1 (0.34%) REST
7 1 (0.34%) JSON
7 1 (0.34%) Application Packaging
7 1 (0.34%) jQuery
7 1 (0.34%) Oracle Fusion
7 1 (0.34%) SOAP
7 1 (0.34%) XML
Miscellaneous
1 28 (9.66%) Management Information System
2 8 (2.76%) CMDB
3 6 (2.07%) Computer Science
4 4 (1.38%) Data Protection Act
5 3 (1.03%) CCTV
5 3 (1.03%) Statistics
5 3 (1.03%) N-Tier
5 3 (1.03%) Client/Server
5 3 (1.03%) Replication
6 2 (0.69%) NHS
6 2 (0.69%) Blackberry
7 1 (0.34%) Wiki
7 1 (0.34%) Freedom of Information Act
7 1 (0.34%) Freedom of Information
7 1 (0.34%) Video Conferencing
7 1 (0.34%) DataPower
7 1 (0.34%) W3C
7 1 (0.34%) PMI
7 1 (0.34%) Handset
7 1 (0.34%) E-Learning
Operating Systems
1 78 (26.90%) Windows
2 34 (11.72%) Windows Server 2008
3 26 (8.97%) Linux
4 12 (4.14%) Windows 7
5 10 (3.45%) UNIX
6 9 (3.10%) Red Hat Enterprise Linux
7 4 (1.38%) Windows Server 2003
7 4 (1.38%) Windows Server 2012
8 3 (1.03%) Windows XP
9 1 (0.34%) Apple iOS
9 1 (0.34%) Windows Vista
9 1 (0.34%) Android
9 1 (0.34%) CentOS
9 1 (0.34%) Mac OS X
9 1 (0.34%) GCOS
Processes & Methodologies
1 171 (58.97%) ITIL
2 66 (22.76%) Service Delivery
3 59 (20.34%) ITSM
4 50 (17.24%) Change Management
5 46 (15.86%) Problem Management
6 40 (13.79%) Project Management
7 38 (13.10%) Incident Management
8 27 (9.31%) Release Management
9 26 (8.97%) Capacity Management
10 25 (8.62%) ITIL V3
11 24 (8.28%) CRM
12 22 (7.59%) Continuous Improvement
13 19 (6.55%) PRINCE2
13 19 (6.55%) ITIL V2
14 17 (5.86%) Stakeholder Management
15 16 (5.52%) Business Analysis
16 15 (5.17%) Process Management
17 13 (4.48%) Disaster Recovery
18 12 (4.14%) Business Continuity
18 12 (4.14%) Business Intelligence
Programming Languages
1 30 (10.34%) SQL
2 24 (8.28%) C#
3 19 (6.55%) Java
4 12 (4.14%) ABAP
5 7 (2.41%) Apex Code
6 6 (2.07%) VBA
6 6 (2.07%) VB
6 6 (2.07%) VB.NET
7 3 (1.03%) PowerShell
7 3 (1.03%) Shell Script
8 1 (0.34%) Bash Shell
8 1 (0.34%) Groovy
8 1 (0.34%) Scala
8 1 (0.34%) C
8 1 (0.34%) Perl
8 1 (0.34%) VBScript
8 1 (0.34%) Python
Qualifications
1 39 (13.45%) ITIL Certification
2 29 (10.00%) Degree
3 21 (7.24%) Security Cleared
4 19 (6.55%) SC Cleared
5 15 (5.17%) CCNA
5 15 (5.17%) Cisco Certification
6 12 (4.14%) CCNP
6 12 (4.14%) MCP
7 6 (2.07%) MBA
7 6 (2.07%) CIMA
7 6 (2.07%) CIPD
7 6 (2.07%) VMware Certified Professional (VCP)
7 6 (2.07%) ITIL Foundation Certificate
8 5 (1.72%) ISEB
8 5 (1.72%) Microsoft Certification
9 4 (1.38%) PRINCE2 Practitioner
10 3 (1.03%) Sun Certification
11 2 (0.69%) MCSE
11 2 (0.69%) MCSD
11 2 (0.69%) PMI Certification
Quality Assurance & Compliance
1 54 (18.62%) SLA
2 10 (3.45%) ISO/IEC 27001
3 9 (3.10%) ISO 9001
4 4 (1.38%) QA
5 1 (0.34%) COBIT
5 1 (0.34%) WAI
5 1 (0.34%) PCI DSS
5 1 (0.34%) TickIT
System Software
1 32 (11.03%) Active Directory
2 24 (8.28%) XenApp
3 7 (2.41%) VMware Infrastructure
4 6 (2.07%) vSphere
5 4 (1.38%) Hyper-V
6 2 (0.69%) XenDesktop
6 2 (0.69%) Xen
6 2 (0.69%) VMware ESXi
6 2 (0.69%) KVM
Systems Management
1 12 (4.14%) Nessus
2 4 (1.38%) SCCM
3 3 (1.03%) Puppet
3 3 (1.03%) Opscode Chef
4 2 (0.69%) SCOM
5 1 (0.34%) WSUS
5 1 (0.34%) SolarWinds Orion
5 1 (0.34%) Nagios
5 1 (0.34%) Systems Management Server (SMS)
5 1 (0.34%) NetBackup
Vendors
1 54 (18.62%) Microsoft
2 41 (14.14%) Citrix
3 26 (8.97%) Oracle
4 25 (8.62%) NetApp
5 19 (6.55%) SAP
6 17 (5.86%) Cisco
7 16 (5.52%) Remedy
8 15 (5.17%) VMware
9 13 (4.48%) CheckPoint
10 11 (3.79%) Salesforce.com
11 9 (3.10%) Red Hat
12 8 (2.76%) Lotus
13 7 (2.41%) HP
14 6 (2.07%) EMC
14 6 (2.07%) Hyperion
15 5 (1.72%) Business Objects
16 4 (1.38%) SolarWinds
16 4 (1.38%) 3PAR
17 3 (1.03%) Atlassian
18 2 (0.69%) BMC
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 19 hours ago
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £25000 - £36000 per annum + Execllent benefits
Posted: 2 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 4 days ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
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Norwich, Norfolk
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Posted: 5 days ago
Peterborough, Cambridgeshire
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Salary: £50000 - £55000 per annum + Benefits
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Peterborough, Cambridgeshire
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Salary: From £26,000 to £29,000 per annum plus benefits and career progression
Posted: 5 days ago
Luton, Bedfordshire
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Salary: £20k - 25k per year
Posted: 6 days ago
London / Watford
Quant Capital
Salary: £45,000 - £65,000 per year
Posted: 12 days ago
Luton
Interquest - Korus Group - Brighton
Salary: £35000 - £45000 per annum + Benefits,Bonus,Healthcare
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Luton
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Salary: £30000 - £35000 per annum + Benefits,Bonus,Healthcare
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Cambridge, Cambridgeshire
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Posted: 15 days ago
Cambridge, Cambridgeshire
Cambridge University Press
Posted: 15 days ago
Hemel Hempstead, Hertfordshire
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