The table below looks at the statistics for Service Management skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 133 165 124
Rank change year-on-year
+32 -41
Permanent jobs citing Service Management 135 91 181
As % of all permanent IT jobs located in the East of England 1.73% 1.23% 2.02%
As % of the Processes & Methodologies category 2.20% 1.60% 2.70%
Number of salaries quoted 101 75 138
Average salary £40,000 £42,500 £45,000
Average salary % change year-on-year
-5.88% -5.55%
90% offered a salary of more than £25,000 £22,000 £33,850
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London average salary £42,500 £44,250 £41,500
% change year-on-year
-3.95% +6.62%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6141 5670 6692
As % of all permanent IT jobs located in the East of England 78.66% 76.77% 74.57%
Number of salaries quoted 4968 4775 5664
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East of England region.

Service Management Salary Trend in the East of England

Service Management
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Management across the East of England region over the 3 months to 20 August 2014.

Service Management Salary Histogram in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East of England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +15 44 £37,500 -10.17% 9
Cambridgeshire +17 35 £29,000 +31.81% 4
Essex +12 23 £50,000 +17.64%
Bedfordshire -20 21 £42,500 -4.49% 3
Suffolk +4 7 £58,750 +17.50%
Norfolk - 4 £58,250 -
East Anglia - 1 £75,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 20 August 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 162 (58.27%) ITIL
2 63 (22.66%) Windows
3 60 (21.58%) MS Excel
3 60 (21.58%) Microsoft
3 60 (21.58%) Service Delivery
4 58 (20.86%) SLA
5 53 (19.06%) ITSM
6 49 (17.63%) Finance
7 45 (16.19%) MS Office
8 44 (15.83%) Change Management
9 39 (14.03%) Problem Management
10 38 (13.67%) Incident Management
11 35 (12.59%) Citrix
12 33 (11.87%) ITIL Certification
13 32 (11.51%) Active Directory
13 32 (11.51%) Project Management
14 30 (10.79%) CRM
14 30 (10.79%) Windows Server 2008
15 28 (10.07%) SQL
16 26 (9.35%) Management Information System
17 24 (8.63%) .NET
17 24 (8.63%) Release Management
18 23 (8.27%) MS PowerPoint
18 23 (8.27%) Degree
18 23 (8.27%) Java
19 22 (7.91%) C#
19 22 (7.91%) MS Exchange
19 22 (7.91%) ITIL V3
20 21 (7.55%) Linux
20 21 (7.55%) NetApp

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 20 August 2014, IT jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 22 (7.91%) MS Exchange
2 11 (3.96%) Exchange Server 2010
2 11 (3.96%) Exchange Server 2013
3 10 (3.60%) SharePoint
4 9 (3.24%) BizTalk Server
5 7 (2.52%) IBM Notes
5 7 (2.52%) Apache
6 6 (2.16%) Tomcat
6 6 (2.16%) Documentum
6 6 (2.16%) SharePoint Server
6 6 (2.16%) Lync
7 5 (1.80%) IIS
8 4 (1.44%) WebLogic
9 1 (0.36%) SAS
9 1 (0.36%) ColdFusion
9 1 (0.36%) WebSphere
9 1 (0.36%) Liferay
Applications
1 60 (21.58%) MS Excel
2 45 (16.19%) MS Office
3 23 (8.27%) MS PowerPoint
4 16 (5.76%) MS Visio
5 3 (1.08%) Spreadsheet
6 2 (0.72%) MS Project
Business Applications
1 11 (3.96%) assyst
2 10 (3.60%) Remedy ITSM
3 6 (2.16%) SAP CRM
3 6 (2.16%) HFM
4 4 (1.44%) Dynamics CRM
5 2 (0.72%) Dynamics AX
6 1 (0.36%) SAP MM
6 1 (0.36%) Dynamics NAV
Cloud Services
1 9 (3.24%) Cloud Computing
1 9 (3.24%) Force.com
2 8 (2.88%) SaaS
3 6 (2.16%) Office 365
4 1 (0.36%) Amazon ELB
4 1 (0.36%) Amazon EC2
4 1 (0.36%) Amazon S3
4 1 (0.36%) Amazon AWS
Communications & Networking
1 18 (6.47%) SAN
2 12 (4.32%) DNS
3 11 (3.96%) Firewall
3 11 (3.96%) LAN
3 11 (3.96%) WAN
4 9 (3.24%) Internet
5 6 (2.16%) TCP/IP
5 6 (2.16%) VPN
6 5 (1.80%) Wi-Fi
6 5 (1.80%) Network Security
7 4 (1.44%) LTE
7 4 (1.44%) 4G
7 4 (1.44%) Radio Access Network
8 3 (1.08%) Reverse Proxy
8 3 (1.08%) UMTS
8 3 (1.08%) DHCP
8 3 (1.08%) Broadband
8 3 (1.08%) GSM
9 2 (0.72%) ADSL
10 1 (0.36%) ATM
Database & Business Intelligence
1 20 (7.19%) SQL Server
2 11 (3.96%) SAP BW
3 8 (2.88%) MySQL
4 7 (2.52%) SAP HANA
5 6 (2.16%) SAP BI
5 6 (2.16%) Cognos Impromptu
5 6 (2.16%) Data Warehouse
6 5 (1.80%) BusinessObjects
6 5 (1.80%) BusinessObjects XI
7 4 (1.44%) SQL Server Reporting Services
8 1 (0.36%) Data Mining
8 1 (0.36%) Oracle Reports
8 1 (0.36%) NoSQL
Development Applications
1 2 (0.72%) Visual Studio
1 2 (0.72%) Team Foundation Server
2 1 (0.36%) JMeter
2 1 (0.36%) LabVIEW
2 1 (0.36%) Selenium
General
1 49 (17.63%) Finance
2 17 (6.12%) Publishing
2 17 (6.12%) Retail
2 17 (6.12%) Telecoms
3 15 (5.40%) Law
4 9 (3.24%) Manufacturing
5 8 (2.88%) Marketing
6 6 (2.16%) Banking
6 6 (2.16%) Legal
7 5 (1.80%) Multimedia
7 5 (1.80%) Billing
8 3 (1.08%) Advertising
9 2 (0.72%) Local Government
10 1 (0.36%) Pharmaceutical
10 1 (0.36%) Back Office
10 1 (0.36%) Electronics
Job Titles
1 54 (19.42%) Service Manager
2 52 (18.71%) Analyst
3 29 (10.43%) Support Analyst
4 26 (9.35%) Delivery Manager
5 19 (6.83%) Services Delivery Manager
6 18 (6.47%) Problem Manager
7 17 (6.12%) Consultant
8 16 (5.76%) Developer
9 15 (5.40%) Team Leader
9 15 (5.40%) Service Desk Manager
10 13 (4.68%) Architect
11 12 (4.32%) Applications Manager
12 11 (3.96%) Applications Support
12 11 (3.96%) Release Manager
13 10 (3.60%) Service Analyst
13 10 (3.60%) Support Engineer
14 9 (3.24%) Applications Support Analyst
14 9 (3.24%) .NET Developer
14 9 (3.24%) Service Desk Analyst
14 9 (3.24%) Support Manager
Libraries, Frameworks & Software Standards
1 24 (8.63%) .NET
2 11 (3.96%) ASP.NET
3 10 (3.60%) Web Services
4 9 (3.24%) Visualforce
5 7 (2.52%) J2EE
6 4 (1.44%) .NET Framework
7 2 (0.72%) ASP.NET Web Forms
7 2 (0.72%) Middleware
7 2 (0.72%) RESTful
8 1 (0.36%) Ajax
8 1 (0.36%) Java EE
8 1 (0.36%) JSON
8 1 (0.36%) Application Packaging
8 1 (0.36%) Oracle Fusion
8 1 (0.36%) XML
Miscellaneous
1 26 (9.35%) Management Information System
2 7 (2.52%) CMDB
3 5 (1.80%) Client/Server
4 4 (1.44%) Computer Science
5 3 (1.08%) Replication
5 3 (1.08%) Statistics
5 3 (1.08%) Data Protection Act
5 3 (1.08%) N-Tier
6 2 (0.72%) NHS
6 2 (0.72%) Blackberry
6 2 (0.72%) iSeries
7 1 (0.36%) Wiki
7 1 (0.36%) Video Conferencing
7 1 (0.36%) Freedom of Information Act
7 1 (0.36%) Freedom of Information
7 1 (0.36%) Economics
7 1 (0.36%) Mainframe
7 1 (0.36%) Handset
7 1 (0.36%) W3C
Operating Systems
1 63 (22.66%) Windows
2 30 (10.79%) Windows Server 2008
3 21 (7.55%) Linux
4 17 (6.12%) UNIX
5 12 (4.32%) Windows 7
6 8 (2.88%) Red Hat Enterprise Linux
7 7 (2.52%) Windows Server 2012
8 5 (1.80%) Solaris
9 3 (1.08%) Windows XP
9 3 (1.08%) Windows Server 2003
10 1 (0.36%) Windows Vista
10 1 (0.36%) Android
10 1 (0.36%) CentOS
10 1 (0.36%) Mac OS X
10 1 (0.36%) Apple iOS
Processes & Methodologies
1 162 (58.27%) ITIL
2 60 (21.58%) Service Delivery
3 53 (19.06%) ITSM
4 44 (15.83%) Change Management
5 39 (14.03%) Problem Management
6 38 (13.67%) Incident Management
7 32 (11.51%) Project Management
8 30 (10.79%) CRM
9 24 (8.63%) Release Management
10 22 (7.91%) ITIL V3
11 19 (6.83%) PRINCE2
12 18 (6.47%) Continuous Improvement
13 15 (5.40%) Business Intelligence
14 14 (5.04%) Stakeholder Management
14 14 (5.04%) ITIL V2
14 14 (5.04%) Business Analysis
15 13 (4.68%) Process Management
15 13 (4.68%) Root Cause Analysis
15 13 (4.68%) Analytics
16 11 (3.96%) Capacity Management
Programming Languages
1 28 (10.07%) SQL
2 23 (8.27%) Java
3 22 (7.91%) C#
4 12 (4.32%) ABAP
5 9 (3.24%) Apex Code
6 7 (2.52%) Shell Script
7 6 (2.16%) VBA
7 6 (2.16%) VB
7 6 (2.16%) VB.NET
8 5 (1.80%) PL/SQL
9 3 (1.08%) PowerShell
10 1 (0.36%) Bash Shell
10 1 (0.36%) Python
10 1 (0.36%) MATLAB
10 1 (0.36%) VBScript
10 1 (0.36%) C
10 1 (0.36%) Perl
Qualifications
1 33 (11.87%) ITIL Certification
2 23 (8.27%) Degree
3 19 (6.83%) Security Cleared
4 15 (5.40%) SC Cleared
5 10 (3.60%) MCP
6 8 (2.88%) ITIL Foundation Certificate
7 6 (2.16%) CIPD
7 6 (2.16%) CIMA
7 6 (2.16%) MBA
8 4 (1.44%) VMware Certified Professional (VCP)
8 4 (1.44%) PRINCE2 Practitioner
9 3 (1.08%) Sun Certification
9 3 (1.08%) Microsoft Certification
10 2 (0.72%) PRINCE2 Certification
10 2 (0.72%) ISEB
10 2 (0.72%) MCSD
10 2 (0.72%) MCTS
11 1 (0.36%) Postgraduate
11 1 (0.36%) CCNA
11 1 (0.36%) Cisco Certification
Quality Assurance & Compliance
1 58 (20.86%) SLA
2 8 (2.88%) ISO/IEC 27001
3 4 (1.44%) ISO 9001
4 3 (1.08%) QA
5 1 (0.36%) WAI
5 1 (0.36%) COBIT
5 1 (0.36%) TickIT
System Software
1 32 (11.51%) Active Directory
2 20 (7.19%) XenApp
3 4 (1.44%) vSphere
3 4 (1.44%) Hyper-V
4 2 (0.72%) KVM
4 2 (0.72%) VMware ESXi
5 1 (0.36%) vCloud
5 1 (0.36%) XenDesktop
5 1 (0.36%) VMware Infrastructure
Systems Management
1 4 (1.44%) Puppet
1 4 (1.44%) Opscode Chef
2 3 (1.08%) SCCM
3 2 (0.72%) SCOM
3 2 (0.72%) Nagios
4 1 (0.36%) NetBackup
4 1 (0.36%) ZABBIX
4 1 (0.36%) SolarWinds Orion
4 1 (0.36%) Systems Management Server (SMS)
Vendors
1 60 (21.58%) Microsoft
2 35 (12.59%) Citrix
3 21 (7.55%) NetApp
4 20 (7.19%) SAP
5 16 (5.76%) Oracle
6 15 (5.40%) Salesforce.com
7 13 (4.68%) Remedy
8 10 (3.60%) Business Objects
9 8 (2.88%) Red Hat
10 7 (2.52%) Lotus
10 7 (2.52%) VMware
10 7 (2.52%) SolarWinds
11 6 (2.16%) Hyperion
11 6 (2.16%) EMC
12 5 (1.80%) Atlassian
13 4 (1.44%) 3PAR
13 4 (1.44%) HP
14 2 (0.72%) Intel
14 2 (0.72%) Cisco
14 2 (0.72%) BMC
Welwyn Garden City, Hertfordshire
ARM Technology
Salary: £30000 - £35000 per annum
Posted: 4 hours ago
Luton
Hudson - London
Salary: £45000 - £50000 per annum + Bens
Posted: Yesterday
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 2 days ago
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
LA International
Salary: £30000 - £35000 per annum + 5% bonus and benefits
Posted: 6 days ago
Luton
Hudson - London
Salary: £45000 - £55000 per annum + Bens
Posted: 6 days ago
Luton
Hudson - London
Salary: £35000 - £45000 per annum + Benefits
Posted: 7 days ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: 7 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 13 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 13 days ago
Cambridge
Mason Frank
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 19 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
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Cambridge
Mason Frank
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 20 days ago