The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
UK
Rank 709 755 718
Rank change year-on-year
+46 -37
Permanent jobs requiring a Help Desk Support Analyst 136 172 232
As % of all permanent IT jobs located in the UK 0.16% 0.17% 0.23%
As % of the Job Titles category 0.17% 0.18% 0.23%
Number of salaries quoted 126 159 214
Median salary £22,500 £23,000 £22,500
Median salary % change year-on-year
-2.17% +2.22%
90% offered a salary of more than £19,000 £18,000 £19,000
10% offered a salary of more than £34,750 £28,500 £30,000
UK excluding London median salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81089 96565 99662
As % of all permanent IT jobs located in the UK 96.45% 96.45% 96.68%
Number of salaries quoted 67342 81085 82844
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 18 January 2017 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 133 £22,500 -2.17% 14
South East +46 44 £21,500 - 6
London +36 40 £29,164 +16.65%
Leeds +40 13 £22,000 -10.65% 1
West Yorkshire +34 13 £22,000 -10.65% 2
Yorkshire +33 13 £22,000 -10.20% 2
Surrey +30 13 £23,000 -3.15% 2
North West -13 13 £20,000 - 2
East of England +17 12 £21,000 -4.54% 2
Hertfordshire +14 12 £21,000 +23.52% 1
Hampshire - 11 £19,000 - 1
Manchester -28 9 £20,000 - 2
Basingstoke - 8 £19,000 -
City of London +16 6 £28,250 +4.62%
Milton Keynes - 6 £17,000 - 1
Buckinghamshire - 6 £17,000 - 2
East Sussex +10 5 £23,000 +24.32%
Kent +8 5 £21,750 -3.33% 1
Stevenage -9 5 £19,000 +11.76%
South West +20 4 £23,000 +39.39% 1
Brighton +16 4 £23,000 +9.52%
Altrincham - 4 £19,500 -
East Midlands +8 3 £21,000 +13.51%
Letchworth -8 3 - -
Swindon - 3 £23,000 - 1
Watford - 3 £25,000 - 1
Southampton - 3 £23,500 -
Wiltshire - 3 £23,000 - 1
Berkshire +32 2 £21,500 -
Guildford +25 2 £21,750 -13.00%

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 191 (68.71%) Windows
2 164 (58.99%) Active Directory
3 137 (49.28%) Microsoft
4 126 (45.32%) MS Office
5 105 (37.77%) Windows 7
6 95 (34.17%) MS Excel
7 85 (30.58%) ITIL
8 63 (22.66%) SLA
9 51 (18.35%) Windows Server
10 48 (17.27%) Windows XP
11 36 (12.95%) Windows 8
11 36 (12.95%) MS Exchange
11 36 (12.95%) Citrix
12 34 (12.23%) Windows Server 2008
13 32 (11.51%) Degree
14 29 (10.43%) Law
15 28 (10.07%) Office 365
16 27 (9.71%) iManage
17 25 (8.99%) TCP/IP
18 24 (8.63%) LAN
18 24 (8.63%) WAN
18 24 (8.63%) Legal
19 23 (8.27%) MOS
20 22 (7.91%) Time Management
21 21 (7.55%) VMware
22 20 (7.19%) Windows Server 2003
23 19 (6.83%) C
23 19 (6.83%) SQL
23 19 (6.83%) Blackberry
24 18 (6.47%) ITSM

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (12.95%) MS Exchange
2 17 (6.12%) Skype for Business
3 12 (4.32%) SharePoint
4 3 (1.08%) Blackberry Enterprise Server
4 3 (1.08%) Exchange Server 2007
4 3 (1.08%) Exchange Server 2010
5 2 (0.72%) Exchange Server 2003
5 2 (0.72%) Exchange Server 2013
Applications
1 126 (45.32%) MS Office
2 95 (34.17%) MS Excel
3 8 (2.88%) MS PowerPoint
4 1 (0.36%) MS Visio
Business Applications
1 9 (3.24%) Eikon
Cloud Services
1 28 (10.07%) Office 365
2 3 (1.08%) Amazon AWS
2 3 (1.08%) Cloud Computing
3 1 (0.36%) Microsoft Azure
3 1 (0.36%) SaaS
Communications & Networking
1 25 (8.99%) TCP/IP
2 24 (8.63%) LAN
2 24 (8.63%) WAN
3 17 (6.12%) DNS
4 13 (4.68%) DHCP
5 12 (4.32%) VoIP
6 8 (2.88%) Firewall
7 6 (2.16%) Remote Desktop
7 6 (2.16%) Wireless
8 5 (1.80%) Skype
8 5 (1.80%) Wi-Fi
9 4 (1.44%) Internet
10 3 (1.08%) SMTP
11 2 (0.72%) Cisco Nexus
11 2 (0.72%) VPN
12 1 (0.36%) Cisco IOS
12 1 (0.36%) Ethernet
12 1 (0.36%) FTP
12 1 (0.36%) VLAN
12 1 (0.36%) WLAN
Database & Business Intelligence
1 2 (0.72%) SQL Server
2 1 (0.36%) Oracle Database
2 1 (0.36%) Oracle Database 11g
Development Applications
1 1 (0.36%) JIRA
General
1 29 (10.43%) Law
2 24 (8.63%) Legal
3 18 (6.47%) Finance
4 13 (4.68%) Banking
5 4 (1.44%) German Language
6 3 (1.08%) Marketing
6 3 (1.08%) Retail
6 3 (1.08%) Telecoms
7 1 (0.36%) Advertising
7 1 (0.36%) French Language
7 1 (0.36%) International Banking
7 1 (0.36%) Investment Banking
7 1 (0.36%) Manufacturing
7 1 (0.36%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.08%) Web Services
2 1 (0.36%) .NET
Miscellaneous
1 19 (6.83%) Blackberry
2 14 (5.04%) Computer Science
3 11 (3.96%) iPad
4 8 (2.88%) Chip and PIN
5 5 (1.80%) Analytical Skills
5 5 (1.80%) Enterprise Software
5 5 (1.80%) Fat Client
5 5 (1.80%) Thin Client
6 4 (1.44%) iPhone
7 3 (1.08%) Data Centre
7 3 (1.08%) Management Information System
8 2 (0.72%) Handset
8 2 (0.72%) Video Conferencing
8 2 (0.72%) Virtual Team
9 1 (0.36%) AS400
9 1 (0.36%) Driving Licence
9 1 (0.36%) Mobile Computing
9 1 (0.36%) Smartphone
9 1 (0.36%) User Experience
Operating Systems
1 191 (68.71%) Windows
2 105 (37.77%) Windows 7
3 51 (18.35%) Windows Server
4 48 (17.27%) Windows XP
5 36 (12.95%) Windows 8
6 34 (12.23%) Windows Server 2008
7 20 (7.19%) Windows Server 2003
8 18 (6.47%) Mac OS X
9 17 (6.12%) Windows 10
10 15 (5.40%) Windows Server 2012
11 8 (2.88%) Apple iOS
12 6 (2.16%) Windows Vista
13 4 (1.44%) Android
13 4 (1.44%) Linux
14 3 (1.08%) Windows Phone
15 2 (0.72%) Unix
Processes & Methodologies
1 85 (30.58%) ITIL
2 22 (7.91%) Time Management
3 18 (6.47%) ITSM
4 12 (4.32%) Problem Management
5 8 (2.88%) CAD
5 8 (2.88%) CRM
5 8 (2.88%) Incident Management
5 8 (2.88%) Service Management
6 7 (2.52%) Process Improvement
7 6 (2.16%) Root Cause Analysis
7 6 (2.16%) Service Delivery
8 5 (1.80%) Change Management
8 5 (1.80%) Data Security
8 5 (1.80%) Mobile Device Management
9 3 (1.08%) Document Management
9 3 (1.08%) Stakeholder Management
10 2 (0.72%) Asset Management
10 2 (0.72%) ITIL V3
10 2 (0.72%) Line Management
11 1 (0.36%) Performance Improvement
Programming Languages
1 19 (6.83%) C
1 19 (6.83%) SQL
2 6 (2.16%) PL/SQL
3 1 (0.36%) C#
3 1 (0.36%) Java
3 1 (0.36%) PowerShell
Qualifications
1 32 (11.51%) Degree
2 23 (8.27%) MOS
3 13 (4.68%) HND
4 10 (3.60%) Microsoft Certification
5 8 (2.88%) MCP
6 7 (2.52%) ITIL Certification
6 7 (2.52%) MCSA
7 4 (1.44%) GNVQ
7 4 (1.44%) MCITP
8 3 (1.08%) MCSE
8 3 (1.08%) MCTS
9 2 (0.72%) SC Cleared
9 2 (0.72%) Security Cleared
10 1 (0.36%) A+ Certification
10 1 (0.36%) CCNA
10 1 (0.36%) Cisco Certification
10 1 (0.36%) HNC
10 1 (0.36%) MCDST
10 1 (0.36%) Network+ Certification
10 1 (0.36%) Server+ Certification
Quality Assurance & Compliance
1 63 (22.66%) SLA
2 3 (1.08%) QA
System Software
1 164 (58.99%) Active Directory
2 11 (3.96%) Terminal Services
2 11 (3.96%) VMware Infrastructure
3 5 (1.80%) Hyper-V
3 5 (1.80%) XenApp
4 4 (1.44%) VMware ESXi
4 4 (1.44%) vSphere
5 3 (1.08%) IMail Server
6 1 (0.36%) XenDesktop
Systems Management
1 4 (1.44%) Backup Exec
1 4 (1.44%) SCCM
2 3 (1.08%) CA Spectrum
2 3 (1.08%) Nagios
2 3 (1.08%) NetBackup
2 3 (1.08%) Norton AntiVirus
2 3 (1.08%) SCOM
2 3 (1.08%) WSUS
3 1 (0.36%) McAfee ePO
Vendors
1 137 (49.28%) Microsoft
2 36 (12.95%) Citrix
3 27 (9.71%) iManage
4 21 (7.55%) VMware
5 18 (6.47%) Cisco
6 10 (3.60%) Apple
7 9 (3.24%) Bloomberg
7 9 (3.24%) FactSet
7 9 (3.24%) Intel Security
7 9 (3.24%) Polycom
8 8 (2.88%) Dell
8 8 (2.88%) RedPrairie
8 8 (2.88%) SAP
9 6 (2.16%) Remedy
10 5 (1.80%) ServiceNow
10 5 (1.80%) Splunk
10 5 (1.80%) Symantec
11 4 (1.44%) LANDesk
12 3 (1.08%) BT
12 3 (1.08%) HP
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 8 hours ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 8 hours ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £28,000 per annum + benefits + on-call + exceptional c
Posted: 3 hours ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: Yesterday
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Hampshire
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 5 days ago
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: 5 days ago
Buckingham, Buckinghamshire
Bluetownonline
Salary: £22000 per annum
Posted: 5 days ago
Swindon
Hays West And Wales
Salary: £18000.00 - £28000.00 per annum + Benefits
Posted: 12 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £18,000 to £21,000 per annum Circa £20k + Bens
Posted: 6 days ago
Bradford
Bluetown Online LTD
Salary: £24000 per annum
Posted: 26 days ago