The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 777 760 778
Rank change year-on-year
-17 +18
Permanent jobs requiring a Help Desk Support Analyst 171 211 222
As % of all permanent IT jobs located in the UK 0.17% 0.19% 0.19%
As % of the Job Titles category 0.17% 0.20% 0.19%
Number of salaries quoted 156 196 206
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £20,000 £19,000 £18,000
10% offered a salary of more than £29,500 £30,350 £32,500
UK excluding London average salary £22,750 £21,000 £21,500
% change year-on-year
+8.33% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99438 106716 115504
As % of all permanent IT jobs located in the UK 96.25% 96.46% 96.40%
Number of salaries quoted 83514 87039 93609
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 30 April 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 167 £25,000 +11.11% 16
London +5 79 £25,000 -1.96% 6
South East +13 57 £24,000 +10.34% 4
Surrey 0 14 £24,750 +13.79%
Oxfordshire +2 13 £25,000 +4.16% 3
Croydon +1 11 £22,000 -13.72% 1
East of England +18 9 £20,000 -4.76% 3
Hertfordshire +23 8 £20,000 - 1
Kent -24 8 £22,500 +12.50%
East Sussex - 7 £21,000 -
Hemel Hempstead +14 6 £20,000 -4.76%
City of London +31 5 £26,000 +7.21%
West Yorkshire -4 5 £22,000 +4.76%
South West -7 5 £28,000 +30.23% 1
Yorkshire -8 5 £22,000 +10.00% 1
West Sussex -10 5 £22,500 +18.42%
West Midlands -16 5 £20,000 +5.26% 1
Witney - 5 £27,000 -
Berkshire +19 4 £23,500 +27.02%
Hampshire +1 4 £28,000 +17.89% 1
Staffordshire - 4 £20,000 - 1
Haywards Heath - 4 £22,500 -
Newbury - 4 £23,500 -
North West +27 3 £23,000 +15.00%
Southampton +3 3 £27,500 +41.02% 1
Wiltshire -4 3 £28,000 +43.58%
Newcastle upon Tyne - 3 £27,500 -
Chippenham - 3 £28,000 -
North East - 3 £27,500 -
Lewes - 3 £27,500 -

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 April 2016, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 217 (66.56%) Windows
2 170 (52.15%) Active Directory
3 132 (40.49%) Microsoft
3 132 (40.49%) Windows 7
4 113 (34.66%) MS Office
5 103 (31.60%) MS Excel
6 78 (23.93%) Windows Server
7 71 (21.78%) Windows XP
8 64 (19.63%) ITIL
9 56 (17.18%) MS Exchange
10 51 (15.64%) iManage
11 47 (14.42%) Citrix
12 44 (13.50%) SLA
13 42 (12.88%) Windows Server 2008
14 41 (12.58%) Law
15 39 (11.96%) TCP/IP
16 38 (11.66%) Finance
17 36 (11.04%) Office 365
18 30 (9.20%) Degree
18 30 (9.20%) Windows 8
19 29 (8.90%) Windows Server 2003
19 29 (8.90%) Microsoft Certification
20 27 (8.28%) DNS
20 27 (8.28%) Service Management
21 25 (7.67%) MS PowerPoint
22 23 (7.06%) Blackberry
23 22 (6.75%) SQL
24 21 (6.44%) Cisco Certification
24 21 (6.44%) ITIL Certification
24 21 (6.44%) CCNA

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 April 2016, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (17.18%) MS Exchange
2 18 (5.52%) Exchange Server 2010
3 14 (4.29%) Skype for Business
4 11 (3.37%) Exchange Server 2000
4 11 (3.37%) SharePoint
5 8 (2.45%) Blackberry Enterprise Server
5 8 (2.45%) Exchange Server 2007
5 8 (2.45%) Exchange Server 2013
6 6 (1.84%) IIS
7 2 (0.61%) Exchange Server 2003
7 2 (0.61%) SharePoint 2010
8 1 (0.31%) CMS
8 1 (0.31%) IBM Notes
Applications
1 113 (34.66%) MS Office
2 103 (31.60%) MS Excel
3 25 (7.67%) MS PowerPoint
4 3 (0.92%) Adobe Creative Suite
5 1 (0.31%) MS Visio
5 1 (0.31%) Photoshop
5 1 (0.31%) Spreadsheet
Business Applications
1 2 (0.61%) Dynamics CRM
1 2 (0.61%) SAP Oil and Gas
Cloud Services
1 36 (11.04%) Office 365
2 3 (0.92%) Dropbox
3 1 (0.31%) Mimecast
Communications & Networking
1 39 (11.96%) TCP/IP
2 27 (8.28%) DNS
3 17 (5.21%) DHCP
4 16 (4.91%) LAN
5 15 (4.60%) Extranet
6 14 (4.29%) Internet
7 13 (3.99%) WAN
8 8 (2.45%) VoIP
9 7 (2.15%) Firewall
10 6 (1.84%) HTTPS
10 6 (1.84%) Intranet
10 6 (1.84%) SNMP
10 6 (1.84%) VPN
11 4 (1.23%) Wireless
12 3 (0.92%) Remote Desktop
12 3 (0.92%) SMTP
12 3 (0.92%) Unified Communications
13 2 (0.61%) ADSL
13 2 (0.61%) Skype
13 2 (0.61%) Wi-Fi
Database & Business Intelligence
1 11 (3.37%) SQL Server
2 2 (0.61%) Oracle Database
2 2 (0.61%) Oracle Reports
3 1 (0.31%) Data Mining
3 1 (0.31%) SQL Server 2005
3 1 (0.31%) SQL Server 2008
Development Applications
1 2 (0.61%) JIRA
General
1 41 (12.58%) Law
2 38 (11.66%) Finance
3 18 (5.52%) Legal
4 7 (2.15%) Banking
4 7 (2.15%) Retail
5 4 (1.23%) Telecoms
6 3 (0.92%) Electronics
6 3 (0.92%) Pharmaceutical
7 2 (0.61%) Advertising
7 2 (0.61%) Billing
7 2 (0.61%) Manufacturing
7 2 (0.61%) Marketing
8 1 (0.31%) German Language
8 1 (0.31%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.31%) CSS
1 1 (0.31%) HTML
Miscellaneous
1 23 (7.06%) Blackberry
2 16 (4.91%) Computer Science
3 11 (3.37%) Analytical Skills
4 6 (1.84%) Driving Licence
4 6 (1.84%) EPoS
4 6 (1.84%) iPhone
4 6 (1.84%) Video Conferencing
5 5 (1.53%) Management Information System
6 4 (1.23%) Fat Client
6 4 (1.23%) iPad
6 4 (1.23%) Thin Client
7 3 (0.92%) Visualisation
8 2 (0.61%) Mobile App
8 2 (0.61%) Statistics
9 1 (0.31%) CMDB
9 1 (0.31%) Enterprise Software
9 1 (0.31%) FMCG
9 1 (0.31%) Handset
9 1 (0.31%) Private Cloud
9 1 (0.31%) Smartphone
Operating Systems
1 217 (66.56%) Windows
2 132 (40.49%) Windows 7
3 78 (23.93%) Windows Server
4 71 (21.78%) Windows XP
5 42 (12.88%) Windows Server 2008
6 30 (9.20%) Windows 8
7 29 (8.90%) Windows Server 2003
8 21 (6.44%) Windows Server 2012
9 19 (5.83%) Android
10 17 (5.21%) Apple iOS
11 11 (3.37%) Windows 2000 Server
12 9 (2.76%) Linux
13 7 (2.15%) Windows 10
14 3 (0.92%) Mac OS
14 3 (0.92%) Unix
14 3 (0.92%) Windows Vista
15 1 (0.31%) Mac OS X
Processes & Methodologies
1 64 (19.63%) ITIL
2 27 (8.28%) Service Management
3 21 (6.44%) Problem Management
4 18 (5.52%) Coaching
5 16 (4.91%) Wealth Management
6 14 (4.29%) Time Management
7 11 (3.37%) Incident Management
7 11 (3.37%) ITSM
8 10 (3.07%) Service Delivery
8 10 (3.07%) Validation
9 7 (2.15%) Root Cause Analysis
10 6 (1.84%) System Testing
11 5 (1.53%) Asset Management
11 5 (1.53%) CRM
11 5 (1.53%) Logistics
11 5 (1.53%) Project Planning
12 4 (1.23%) Continuous Improvement
12 4 (1.23%) ITIL V3
13 3 (0.92%) Business Transformation
13 3 (0.92%) Network Management
Programming Languages
1 22 (6.75%) SQL
2 6 (1.84%) T-SQL
3 4 (1.23%) C
3 4 (1.23%) PL/SQL
4 1 (0.31%) Java
4 1 (0.31%) VB
Qualifications
1 30 (9.20%) Degree
2 29 (8.90%) Microsoft Certification
3 21 (6.44%) CCNA
3 21 (6.44%) Cisco Certification
3 21 (6.44%) ITIL Certification
4 18 (5.52%) MCSE
5 16 (4.91%) MCP
6 10 (3.07%) MCITP
7 8 (2.45%) MCSA
8 6 (1.84%) HND
8 6 (1.84%) ITIL Foundation Certificate
8 6 (1.84%) MCDST
9 5 (1.53%) MOS
10 4 (1.23%) SC Cleared
10 4 (1.23%) Security Cleared
11 3 (0.92%) A+ Certification
12 1 (0.31%) HNC
12 1 (0.31%) MCTS
12 1 (0.31%) NVQ Level 3
12 1 (0.31%) NVQ Level 4
Quality Assurance & Compliance
1 44 (13.50%) SLA
2 16 (4.91%) QA
System Software
1 170 (52.15%) Active Directory
2 11 (3.37%) XenApp
3 10 (3.07%) Hyper-V
4 5 (1.53%) Citrix Presentation Server
4 5 (1.53%) XenDesktop
5 4 (1.23%) VMware Infrastructure
6 2 (0.61%) Terminal Server
6 2 (0.61%) Terminal Services
7 1 (0.31%) vSphere
Systems Management
1 11 (3.37%) SCCM
2 5 (1.53%) Nagios
3 1 (0.31%) Microsoft Data Protection Manager
3 1 (0.31%) SCOM
Vendors
1 132 (40.49%) Microsoft
2 51 (15.64%) iManage
3 47 (14.42%) Citrix
4 11 (3.37%) VMware
5 10 (3.07%) Apple
6 7 (2.15%) Cisco
7 5 (1.53%) Sophos
7 5 (1.53%) Veeam
7 5 (1.53%) WatchGuard
8 4 (1.23%) Progress
8 4 (1.23%) Remedy
9 3 (0.92%) Adobe
10 2 (0.61%) Avaya
10 2 (0.61%) IBM
10 2 (0.61%) NCR
10 2 (0.61%) Oracle
10 2 (0.61%) SAP
10 2 (0.61%) ServiceNow
10 2 (0.61%) ThinPrint
11 1 (0.31%) Sage
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Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: Yesterday
Abingdon, Oxfordshire
Bluetownonline
Salary: £20000 per annum
Posted: Yesterday
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 2 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
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Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
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Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 4 days ago
Bedford, Bedfordshire
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Salary: £21000.00 - £25000.00 per annum + Bonus, Bens
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London
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Salary: £21k - 25k per year
Posted: 4 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
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East London
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Salary: £28,000 - £31,800 + Benefits
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Canary Wharf, London
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