The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 792 776 756
Rank change year-on-year
-16 -20
Permanent jobs requiring a Help Desk Support Analyst 111 88 127
As % of all permanent IT jobs located in the UK 0.096% 0.081% 0.11%
As % of the Job Titles category 0.10% 0.086% 0.11%
Number of salaries quoted 103 81 122
Average salary £24,000 £20,000 £22,750
Average salary % change year-on-year
+20.00% -12.08%
90% offered a salary of more than £17,350 £17,000 £17,000
10% offered a salary of more than £30,000 £27,500 £32,500
UK excluding London average salary £22,000 £19,000 £20,000
% change year-on-year
+15.78% -5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 20 August 2014 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 109 £24,000 +20.00% 4
South East +13 38 £20,000 +2.56% 1
London -4 38 £25,500 +10.86% 2
East Sussex - 15 £24,000 -
Brighton - 13 £24,000 -
South West - 13 £24,000 -
Bath - 12 £24,000 -
Somerset - 12 £24,000 -
Hampshire +3 11 £20,000 +5.26%
East of England -7 11 £16,500 -19.51% 1
Hertfordshire - 11 £16,500 - 1
Surrey -2 7 £20,000 +8.10%
Southampton - 6 £20,000 -
Stevenage - 6 £16,500 -
Farnborough -2 5 £27,500 +44.73%
Dorking - 5 £20,000 -
West Midlands +4 4 £19,000 +8.57%
Milton Keynes - 4 £18,000 -
Buckinghamshire - 4 £18,000 -
Watford - 3 £24,000 -
Croydon - 3 £24,000 -
Buckingham - 3 £18,000 -
Rotherham +4 2 £20,500 +18.84%
Kent -4 2 £15,250 -43.51%
City of London -7 2 £30,000 -4.76%
North West -15 2 £19,500 +14.70%
South Yorkshire -16 2 £20,500 +20.58%
Yorkshire -43 2 £20,500 +13.88%
Tunbridge Wells - 2 £15,250 -
Crowborough - 2 £15,250 -

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 172 (77.13%) Windows
2 125 (56.05%) MS Office
2 125 (56.05%) Active Directory
3 97 (43.50%) Microsoft
3 97 (43.50%) MS Excel
4 95 (42.60%) Windows 7
5 84 (37.67%) Windows XP
6 71 (31.84%) ITIL
7 59 (26.46%) Law
8 58 (26.01%) Windows Server 2008
9 56 (25.11%) Windows Server 2003
10 46 (20.63%) Citrix
11 42 (18.83%) TCP/IP
12 41 (18.39%) MS Exchange
13 31 (13.90%) Degree
14 30 (13.45%) Blackberry
14 30 (13.45%) SLA
15 29 (13.00%) Legal
16 25 (11.21%) Finance
16 25 (11.21%) VMware
16 25 (11.21%) WorkSite
17 22 (9.87%) Microsoft Certification
17 22 (9.87%) DHCP
18 19 (8.52%) SQL Server
18 19 (8.52%) A+ Certification
19 18 (8.07%) Windows Vista
20 17 (7.62%) ITIL Foundation Certificate
20 17 (7.62%) VoIP
20 17 (7.62%) Blackberry Enterprise Server
21 16 (7.17%) MCP

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (18.39%) MS Exchange
2 25 (11.21%) WorkSite
3 17 (7.62%) Blackberry Enterprise Server
4 15 (6.73%) SharePoint
5 13 (5.83%) Exchange Server 2010
6 8 (3.59%) Exchange Server 2007
7 7 (3.14%) IBM Notes
8 4 (1.79%) Exchange Server 2013
9 3 (1.35%) IIS
10 2 (0.90%) Exchange Server 2003
10 2 (0.90%) Lync
Applications
1 125 (56.05%) MS Office
2 97 (43.50%) MS Excel
3 15 (6.73%) MS PowerPoint
4 2 (0.90%) QuarkXPress
5 1 (0.45%) AutoCAD
5 1 (0.45%) Revit
5 1 (0.45%) SketchUp
Business Applications
1 2 (0.90%) Remedy ITSM
2 1 (0.45%) Dynamics CRM
Cloud Services
1 1 (0.45%) Cloud Computing
Communications & Networking
1 42 (18.83%) TCP/IP
2 22 (9.87%) DHCP
3 17 (7.62%) VoIP
4 10 (4.48%) Wireless
5 9 (4.04%) LAN
6 8 (3.59%) DNS
6 8 (3.59%) Firewall
7 5 (2.24%) WAN
8 4 (1.79%) VPN
9 3 (1.35%) Internet
10 2 (0.90%) IP Telephony
10 2 (0.90%) VLAN
10 2 (0.90%) LDAP
10 2 (0.90%) ADSL
10 2 (0.90%) SNMP
10 2 (0.90%) Structured Cabling
11 1 (0.45%) Ethernet
11 1 (0.45%) HTTP
11 1 (0.45%) ISDN
11 1 (0.45%) Cisco IOS
Database & Business Intelligence
1 19 (8.52%) SQL Server
2 4 (1.79%) SQL Server 2005
2 4 (1.79%) SQL Server 2008
2 4 (1.79%) SQL Server 2012
3 3 (1.35%) Crystal Reports
4 1 (0.45%) MS Access
General
1 59 (26.46%) Law
2 29 (13.00%) Legal
3 25 (11.21%) Finance
4 10 (4.48%) Retail
5 6 (2.69%) Publishing
6 2 (0.90%) Banking
7 1 (0.45%) Investment Banking
7 1 (0.45%) German Language
7 1 (0.45%) Advertising
7 1 (0.45%) Front Office
7 1 (0.45%) Back Office
7 1 (0.45%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (0.90%) HTML
2 1 (0.45%) .NET
2 1 (0.45%) COM
2 1 (0.45%) .NET Framework
Miscellaneous
1 30 (13.45%) Blackberry
2 13 (5.83%) Mathematics
3 9 (4.04%) EPoS
4 8 (3.59%) Video Conferencing
5 7 (3.14%) iPad
6 4 (1.79%) Computer Science
7 2 (0.90%) Management Information System
7 2 (0.90%) AS400
7 2 (0.90%) iPhone
7 2 (0.90%) iSeries
8 1 (0.45%) Thin Client
8 1 (0.45%) Wiki
8 1 (0.45%) Fat Client
Operating Systems
1 172 (77.13%) Windows
2 95 (42.60%) Windows 7
3 84 (37.67%) Windows XP
4 58 (26.01%) Windows Server 2008
5 56 (25.11%) Windows Server 2003
6 18 (8.07%) Windows Vista
7 9 (4.04%) Windows 2000 Server
7 9 (4.04%) Windows 8
8 7 (3.14%) Windows Server 2012
9 4 (1.79%) Mac OS
10 2 (0.90%) Linux
11 1 (0.45%) Windows 2000
11 1 (0.45%) Mac OS X
11 1 (0.45%) Mac OS X Server
11 1 (0.45%) UNIX
Processes & Methodologies
1 71 (31.84%) ITIL
2 16 (7.17%) Document Management
3 13 (5.83%) Disaster Recovery
3 13 (5.83%) Service Management
4 9 (4.04%) CRM
4 9 (4.04%) Incident Management
4 9 (4.04%) Software Distribution
5 6 (2.69%) Asset Management
6 5 (2.24%) Software Deployment
6 5 (2.24%) E-Commerce
7 3 (1.35%) ITSM
7 3 (1.35%) Workflow
8 2 (0.90%) Risk Management
8 2 (0.90%) ERP
8 2 (0.90%) Service Delivery
8 2 (0.90%) Change Control
8 2 (0.90%) Data Protection
8 2 (0.90%) ITIL V3
9 1 (0.45%) Portfolio Management
9 1 (0.45%) PRINCE2
Programming Languages
1 8 (3.59%) SQL
2 1 (0.45%) VB
2 1 (0.45%) PowerHouse
2 1 (0.45%) C#
Qualifications
1 31 (13.90%) Degree
2 22 (9.87%) Microsoft Certification
3 19 (8.52%) A+ Certification
4 17 (7.62%) ITIL Foundation Certificate
5 16 (7.17%) MCP
6 12 (5.38%) MCITP
7 8 (3.59%) MCSE
8 6 (2.69%) MCDST
9 3 (1.35%) Network+ Certification
9 3 (1.35%) MCSA
9 3 (1.35%) HND
10 2 (0.90%) ITIL Certification
10 2 (0.90%) CCNA
10 2 (0.90%) Cisco Certification
10 2 (0.90%) SC Cleared
10 2 (0.90%) Security Cleared
11 1 (0.45%) DV Cleared
Quality Assurance & Compliance
1 30 (13.45%) SLA
2 3 (1.35%) ISO/IEC 27001
3 2 (0.90%) QA
System Software
1 125 (56.05%) Active Directory
2 9 (4.04%) VMware Infrastructure
3 4 (1.79%) XenApp
4 2 (0.90%) Hyper-V
Systems Management
1 6 (2.69%) SCCM
2 4 (1.79%) Systems Management Server (SMS)
3 2 (0.90%) WMI
4 1 (0.45%) MAILsweeper
4 1 (0.45%) Backup Exec
Vendors
1 97 (43.50%) Microsoft
2 46 (20.63%) Citrix
3 25 (11.21%) VMware
4 11 (4.93%) Apple
5 9 (4.04%) SAP
6 7 (3.14%) Cisco
6 7 (3.14%) HP
6 7 (3.14%) Lotus
6 7 (3.14%) Avaya
7 6 (2.69%) LANDesk
8 5 (2.24%) Interwoven
9 4 (1.79%) CommVault
9 4 (1.79%) Altiris
9 4 (1.79%) Remedy
10 3 (1.35%) Oracle
10 3 (1.35%) Adobe
11 2 (0.90%) Hummingbird
11 2 (0.90%) Open Text
11 2 (0.90%) Quark
11 2 (0.90%) Meridio
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