The first table below looks at the demand for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 813 785 812
Rank change year-on-year
-28 +27
Permanent jobs requiring a Help Desk Support Analyst 104 98 111
As % of all permanent IT jobs located in the UK 0.086% 0.088% 0.088%
As % of the Job Titles category 0.091% 0.093% 0.093%
Number of salaries quoted 89 88 107
Average salary £22,500 £22,500 £22,500
90% offered a salary of more than £17,000 £16,000 £18,000
10% offered a salary of more than £34,050 £30,000 £30,000
UK excluding London average salary £20,992 £22,000 £20,750
% change year-on-year
-4.58% +6.02%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 18 April 2014 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -40 101 £22,500 - 9
London -51 31 £31,000 +16.98% 1
South East -23 30 £21,000 -19.23% 3
South West +5 14 £23,000 +4.54% 1
Surrey -10 13 £20,000 -4.76%
East of England -8 10 £16,500 -25.00% 2
Manchester +8 7 £21,500 +22.85% 1
North West 0 7 £21,500 +13.15% 1
Bristol +5 6 £19,500 -4.87%
City of London -15 5 £25,000 -19.35%
Essex - 5 £15,500 - 2
West Midlands +8 4 £20,250 -
Berkshire -3 4 £22,500 -25.00% 1
Hampshire -5 4 £22,875 +1.66% 1
Yorkshire -35 4 £21,500 +2.38%
Hertfordshire +14 3 £27,500 +61.36%
Birmingham +5 3 £19,000 -
Buckinghamshire +1 3 £18,000 -34.54%
Reading 0 3 - - 1
Woking -19 3 £17,000 -8.10%
Stockport - 3 - -
Swindon - 3 £26,000 - 1
Gloucestershire - 3 £20,984 -
Reigate - 3 £27,500 -
Cirencester - 3 £20,984 -
West Sussex - 3 £21,000 -
Wiltshire - 3 £26,000 - 1
Milton Keynes +5 2 £17,750 -35.45%
Farnborough 0 2 £23,500 -6.00%
West Yorkshire -29 2 £18,250 -13.09%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 145 (81.46%) Windows
2 86 (48.31%) MS Office
2 86 (48.31%) Active Directory
3 76 (42.70%) MS Excel
4 75 (42.13%) Microsoft
5 66 (37.08%) Windows 7
6 63 (35.39%) Windows XP
7 44 (24.72%) ITIL
8 39 (21.91%) Law
9 32 (17.98%) Windows Server 2008
10 31 (17.42%) Citrix
10 31 (17.42%) Blackberry
11 30 (16.85%) Windows Server 2003
12 23 (12.92%) VMware
13 20 (11.24%) Legal
13 20 (11.24%) MS Exchange
14 19 (10.67%) Blackberry Enterprise Server
14 19 (10.67%) Microsoft Certification
14 19 (10.67%) WorkSite
15 18 (10.11%) HP
16 17 (9.55%) MCP
17 16 (8.99%) SLA
18 14 (7.87%) TCP/IP
18 14 (7.87%) Degree
18 14 (7.87%) Document Management
19 13 (7.30%) iPad
19 13 (7.30%) SQL
20 11 (6.18%) Cisco
20 11 (6.18%) Dell
20 11 (6.18%) A+ Certification

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (11.24%) MS Exchange
2 19 (10.67%) Blackberry Enterprise Server
2 19 (10.67%) WorkSite
3 9 (5.06%) SharePoint
4 8 (4.49%) Exchange Server 2010
5 6 (3.37%) Exchange Server 2007
6 4 (2.25%) Exchange Server 2013
7 3 (1.69%) Exchange Server 2003
7 3 (1.69%) SharePoint 2010
8 2 (1.12%) IBM Notes
9 1 (0.56%) IIS
9 1 (0.56%) Lync
Applications
1 86 (48.31%) MS Office
2 76 (42.70%) MS Excel
3 7 (3.93%) MS PowerPoint
4 1 (0.56%) AutoCAD
4 1 (0.56%) Revit
4 1 (0.56%) SketchUp
Business Applications
1 5 (2.81%) Remedy ITSM
2 1 (0.56%) Maximo
2 1 (0.56%) Dynamics CRM
Communications & Networking
1 14 (7.87%) TCP/IP
2 10 (5.62%) VPN
3 8 (4.49%) LAN
4 6 (3.37%) VoIP
5 5 (2.81%) Firewall
5 5 (2.81%) Internet
6 4 (2.25%) VLAN
7 3 (1.69%) IP Telephony
7 3 (1.69%) ADSL
7 3 (1.69%) DNS
7 3 (1.69%) DHCP
8 2 (1.12%) SNMP
8 2 (1.12%) WAN
8 2 (1.12%) LDAP
8 2 (1.12%) Wireless
9 1 (0.56%) Broadband
9 1 (0.56%) ISDN
9 1 (0.56%) Ethernet
9 1 (0.56%) MPLS
9 1 (0.56%) SAN
Database & Business Intelligence
1 10 (5.62%) SQL Server
2 4 (2.25%) SQL Server 2005
2 4 (2.25%) SQL Server 2008
3 3 (1.69%) Crystal Reports
3 3 (1.69%) SQL Server 2012
General
1 39 (21.91%) Law
2 20 (11.24%) Legal
3 10 (5.62%) Finance
4 4 (2.25%) Advertising
5 2 (1.12%) Retail
6 1 (0.56%) Banking
6 1 (0.56%) Front Office
6 1 (0.56%) Back Office
6 1 (0.56%) Telecoms
6 1 (0.56%) Publishing
6 1 (0.56%) French Language
6 1 (0.56%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.12%) .NET
2 1 (0.56%) COM
2 1 (0.56%) .NET Framework
Miscellaneous
1 31 (17.42%) Blackberry
2 13 (7.30%) iPad
3 10 (5.62%) Video Conferencing
4 7 (3.93%) iPhone
5 2 (1.12%) Management Information System
6 1 (0.56%) EPoS
6 1 (0.56%) Computer Science
Operating Systems
1 145 (81.46%) Windows
2 66 (37.08%) Windows 7
3 63 (35.39%) Windows XP
4 32 (17.98%) Windows Server 2008
5 30 (16.85%) Windows Server 2003
6 7 (3.93%) Windows Vista
7 5 (2.81%) Linux
7 5 (2.81%) Windows 2000
7 5 (2.81%) Windows Server 2012
8 3 (1.69%) Windows 8
8 3 (1.69%) Apple iOS
9 2 (1.12%) Windows 2000 Server
10 1 (0.56%) Mac OS X
10 1 (0.56%) Android
10 1 (0.56%) Mac OS
10 1 (0.56%) Mac OS X Server
Processes & Methodologies
1 44 (24.72%) ITIL
2 14 (7.87%) Document Management
3 11 (6.18%) Incident Management
4 6 (3.37%) ITSM
5 4 (2.25%) Software Deployment
5 4 (2.25%) CRM
6 3 (1.69%) Service Management
6 3 (1.69%) Service Delivery
6 3 (1.69%) E-Commerce
7 2 (1.12%) Problem Management
7 2 (1.12%) Logistics
7 2 (1.12%) Asset Management
7 2 (1.12%) Validation
8 1 (0.56%) Web Design
8 1 (0.56%) Data Management
8 1 (0.56%) ETL
8 1 (0.56%) CAD
8 1 (0.56%) Data Entry
8 1 (0.56%) Portfolio Management
8 1 (0.56%) Software Distribution
Programming Languages
1 13 (7.30%) SQL
2 5 (2.81%) Java
2 5 (2.81%) JavaScript
3 2 (1.12%) C#
3 2 (1.12%) VB
4 1 (0.56%) PowerHouse
Qualifications
1 19 (10.67%) Microsoft Certification
2 17 (9.55%) MCP
3 14 (7.87%) Degree
4 11 (6.18%) A+ Certification
5 9 (5.06%) MCDST
6 8 (4.49%) MCITP
7 5 (2.81%) MCSE
8 3 (1.69%) Security Cleared
9 2 (1.12%) SC Cleared
9 2 (1.12%) ITIL Certification
9 2 (1.12%) MCSA
9 2 (1.12%) MOS
10 1 (0.56%) Network+ Certification
10 1 (0.56%) Cisco Certification
10 1 (0.56%) CCNA
10 1 (0.56%) MCTS
Quality Assurance & Compliance
1 16 (8.99%) SLA
2 3 (1.69%) ISO/IEC 27001
3 2 (1.12%) QA
System Software
1 86 (48.31%) Active Directory
2 9 (5.06%) VMware Infrastructure
3 2 (1.12%) Hyper-V
3 2 (1.12%) Terminal Services
4 1 (0.56%) XenApp
Systems Management
1 10 (5.62%) SCCM
2 3 (1.69%) Systems Management Server (SMS)
3 2 (1.12%) WMI
4 1 (0.56%) MAILsweeper
4 1 (0.56%) ServiceCenter
Vendors
1 75 (42.13%) Microsoft
2 31 (17.42%) Citrix
3 23 (12.92%) VMware
4 18 (10.11%) HP
5 11 (6.18%) Cisco
5 11 (6.18%) Dell
6 8 (4.49%) Oracle
7 7 (3.93%) Open Text
7 7 (3.93%) Hummingbird
7 7 (3.93%) Interwoven
7 7 (3.93%) Avaya
7 7 (3.93%) Remedy
7 7 (3.93%) LANDesk
7 7 (3.93%) Meridio
8 6 (3.37%) SAP
9 3 (1.69%) BT
9 3 (1.69%) Apple
9 3 (1.69%) CommVault
9 3 (1.69%) SonicWALL
10 2 (1.12%) ServiceNow
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 2 days ago
Essex
OCS Resourcing
Salary: From £27,000 to £32,000 per annum
Posted: 2 days ago
Colchester, Essex
Care UK
Salary: Competitive
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: 3 days ago
Rochdale, Lancashire
Venturi
Salary: £24000.00 - £27000.00 per annum + benefits
Posted: 4 days ago
South East
OCS Resourcing
Salary: From £22,000 to £27,000 per annum
Posted: 4 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £18k - 22k per hour
Posted: 6 days ago
Spalding
Quantica Technology - London
Salary: £18000 - £21000 per annum
Posted: 23 days ago