The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 797 781 781
Rank change year-on-year
-16 0
Permanent jobs requiring a Help Desk Support Analyst 99 86 122
As % of all permanent IT jobs located in the UK 0.087% 0.081% 0.11%
As % of the Job Titles category 0.092% 0.086% 0.11%
Number of salaries quoted 87 78 112
Average salary £24,000 £20,000 £22,000
Average salary % change year-on-year
+20.00% -9.09%
90% offered a salary of more than £18,000 £17,175 £17,000
10% offered a salary of more than £30,000 £28,600 £32,500
UK excluding London average salary £23,400 £18,500 £18,500
% change year-on-year
+26.48% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107743 99984 109245
As % of all permanent IT jobs located in the UK 94.52% 94.34% 95.22%
Number of salaries quoted 87440 83008 92915
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 2 October 2014 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 96 £24,000 +20.00% 11
London -18 35 £25,000 +6.38% 1
South East +11 25 £21,000 +10.52% 2
South West +3 17 £24,000 +12.48% 1
Bath - 12 £24,000 -
Somerset - 12 £24,000 -
Hampshire 0 10 £27,500 +83.33%
East of England -9 9 £24,000 +17.07% 1
Hertfordshire - 9 £24,000 - 1
Buckinghamshire - 7 £18,000 -
Milton Keynes - 7 £18,000 -
Farnborough -2 6 £27,500 +83.33%
Brighton - 6 £24,000 -
Watford - 6 £24,000 -
East Sussex - 6 £24,000 -
Croydon - 5 £24,000 -
Southampton - 4 £18,250 -
City of London +1 3 £30,000 +0.84%
East Midlands -9 3 £20,500 -5.74%
Scotland -9 3 £24,250 - 2
Gloucestershire -12 3 £21,000 +4.10%
North West -18 3 £21,500 +19.44% 4
West Midlands -20 3 £19,000 +8.57%
Northamptonshire -32 3 £20,500 -2.38%
Stevenage - 3 £16,500 -
Buckingham - 3 £18,000 -
Cheltenham - 3 £21,000 -
Cheshire -14 2 £22,625 +25.69% 3
Surrey -24 2 £21,700 +11.28% 1
Northampton -25 2 £20,500 -12.29%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 October 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 164 (77.00%) Windows
2 125 (58.69%) Active Directory
3 122 (57.28%) MS Office
4 98 (46.01%) Microsoft
5 94 (44.13%) MS Excel
6 93 (43.66%) Windows 7
7 83 (38.97%) Windows XP
8 68 (31.92%) ITIL
9 55 (25.82%) Windows Server 2008
9 55 (25.82%) Windows Server 2003
10 53 (24.88%) MS Exchange
11 52 (24.41%) Law
12 50 (23.47%) Citrix
13 39 (18.31%) TCP/IP
14 35 (16.43%) SLA
15 32 (15.02%) Degree
16 30 (14.08%) Finance
17 29 (13.62%) VMware
18 27 (12.68%) Legal
19 24 (11.27%) Blackberry
19 24 (11.27%) WorkSite
20 23 (10.80%) Windows Vista
21 22 (10.33%) DHCP
22 21 (9.86%) SQL Server
22 21 (9.86%) Exchange Server 2010
23 19 (8.92%) ITIL Foundation Certificate
24 17 (7.98%) Disaster Recovery
24 17 (7.98%) Mathematics
25 16 (7.51%) Document Management
25 16 (7.51%) VoIP

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 October 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (24.88%) MS Exchange
2 24 (11.27%) WorkSite
3 21 (9.86%) Exchange Server 2010
4 15 (7.04%) Exchange Server 2007
5 12 (5.63%) Blackberry Enterprise Server
5 12 (5.63%) SharePoint
6 5 (2.35%) IBM Notes
6 5 (2.35%) Exchange Server 2013
7 2 (0.94%) Lync
7 2 (0.94%) IIS
7 2 (0.94%) Exchange Server 2003
Applications
1 122 (57.28%) MS Office
2 94 (44.13%) MS Excel
3 14 (6.57%) MS PowerPoint
4 3 (1.41%) Adobe Creative Suite
5 2 (0.94%) QuarkXPress
6 1 (0.47%) AutoCAD
6 1 (0.47%) Revit
6 1 (0.47%) SketchUp
Cloud Services
1 1 (0.47%) Cloud Computing
Communications & Networking
1 39 (18.31%) TCP/IP
2 22 (10.33%) DHCP
3 16 (7.51%) VoIP
4 11 (5.16%) Wireless
5 8 (3.76%) DNS
6 7 (3.29%) Firewall
6 7 (3.29%) LAN
6 7 (3.29%) VPN
7 5 (2.35%) WAN
8 2 (0.94%) Structured Cabling
8 2 (0.94%) VLAN
9 1 (0.47%) Cisco IOS
9 1 (0.47%) Softswitch
9 1 (0.47%) IP Telephony
9 1 (0.47%) Broadband
9 1 (0.47%) ISDN
9 1 (0.47%) Ethernet
9 1 (0.47%) HTTP
Database & Business Intelligence
1 21 (9.86%) SQL Server
2 2 (0.94%) SQL Server 2012
3 1 (0.47%) MS Access
3 1 (0.47%) SQL Server 2005
3 1 (0.47%) SQL Server 2008
General
1 52 (24.41%) Law
2 30 (14.08%) Finance
3 27 (12.68%) Legal
4 10 (4.69%) Retail
5 5 (2.35%) Publishing
6 3 (1.41%) Banking
7 1 (0.47%) Games
7 1 (0.47%) Advertising
7 1 (0.47%) Back Office
7 1 (0.47%) Telecoms
7 1 (0.47%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (0.94%) HTML
Miscellaneous
1 24 (11.27%) Blackberry
2 17 (7.98%) Mathematics
3 10 (4.69%) EPoS
4 7 (3.29%) Analytical Skills
5 6 (2.82%) Computer Science
6 3 (1.41%) iPad
6 3 (1.41%) Video Conferencing
7 2 (0.94%) iPhone
7 2 (0.94%) iSeries
7 2 (0.94%) AS400
8 1 (0.47%) Handset
8 1 (0.47%) Replication
8 1 (0.47%) Wiki
8 1 (0.47%) Fat Client
8 1 (0.47%) Thin Client
8 1 (0.47%) Data Structures
Operating Systems
1 164 (77.00%) Windows
2 93 (43.66%) Windows 7
3 83 (38.97%) Windows XP
4 55 (25.82%) Windows Server 2003
4 55 (25.82%) Windows Server 2008
5 23 (10.80%) Windows Vista
6 13 (6.10%) Windows 2000 Server
7 9 (4.23%) Windows 8
8 7 (3.29%) Windows Server 2012
9 3 (1.41%) Mac OS
10 2 (0.94%) UNIX
10 2 (0.94%) Linux
11 1 (0.47%) Windows 2000
11 1 (0.47%) Mac OS X
11 1 (0.47%) Windows Mobile
Processes & Methodologies
1 68 (31.92%) ITIL
2 17 (7.98%) Disaster Recovery
3 16 (7.51%) Document Management
4 13 (6.10%) Service Management
5 12 (5.63%) CRM
6 10 (4.69%) Software Distribution
7 7 (3.29%) Incident Management
8 6 (2.82%) Workflow
9 5 (2.35%) Asset Management
9 5 (2.35%) Service Delivery
10 4 (1.88%) Software Deployment
11 3 (1.41%) Data Protection
12 2 (0.94%) ITIL V3
12 2 (0.94%) Change Control
12 2 (0.94%) Fault Management
12 2 (0.94%) E-Commerce
12 2 (0.94%) ERP
12 2 (0.94%) Risk Management
12 2 (0.94%) Business Continuity
13 1 (0.47%) ITSM
Programming Languages
1 7 (3.29%) SQL
2 3 (1.41%) C
Qualifications
1 32 (15.02%) Degree
2 19 (8.92%) ITIL Foundation Certificate
3 15 (7.04%) Microsoft Certification
3 15 (7.04%) A+ Certification
4 11 (5.16%) MCP
5 10 (4.69%) MCITP
6 8 (3.76%) MCSE
7 5 (2.35%) Security Cleared
8 4 (1.88%) SC Cleared
9 3 (1.41%) Network+ Certification
9 3 (1.41%) MCSA
9 3 (1.41%) HND
10 2 (0.94%) ITIL Certification
10 2 (0.94%) CCNA
10 2 (0.94%) Cisco Certification
11 1 (0.47%) DV Cleared
Quality Assurance & Compliance
1 35 (16.43%) SLA
2 1 (0.47%) ISO/IEC 27001
System Software
1 125 (58.69%) Active Directory
2 9 (4.23%) VMware Infrastructure
3 4 (1.88%) XenApp
4 3 (1.41%) Hyper-V
Systems Management
1 3 (1.41%) Systems Management Server (SMS)
1 3 (1.41%) Backup Exec
1 3 (1.41%) SCCM
2 1 (0.47%) SCDPM
2 1 (0.47%) MAILsweeper
Vendors
1 98 (46.01%) Microsoft
2 50 (23.47%) Citrix
3 29 (13.62%) VMware
4 10 (4.69%) SAP
4 10 (4.69%) Apple
5 8 (3.76%) LANDesk
6 6 (2.82%) Cisco
7 5 (2.35%) Lotus
8 4 (1.88%) Remedy
8 4 (1.88%) Altiris
8 4 (1.88%) Interwoven
8 4 (1.88%) Avaya
9 3 (1.41%) Adobe
9 3 (1.41%) HP
9 3 (1.41%) Dell
10 2 (0.94%) Veritas
10 2 (0.94%) Quark
10 2 (0.94%) SonicWALL
10 2 (0.94%) Barracuda Networks
10 2 (0.94%) ServiceNow
Cheshire
Randstad Technologies
Salary: £20000.00 per annum + EXCELLENT BENEFITS
Posted: 19 hours ago
Harrogate, North Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £24000 per annum + Benefits
Posted: Yesterday
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: Yesterday
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 2 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £15000 - £18000 per annum + Good Benefits Package
Posted: 3 days ago
Manchester, Lancashire
Broady Limited
Salary: From £20,000 to £25,000 per annum + benefits
Posted: 5 days ago
Edinburgh
Recruitment Genius
Salary: £19000 - £24000 per annum
Posted: 6 days ago
Glasgow, Lanarkshire
Lorien Resourcing
Salary: £19000 - £30000 per annum
Posted: 6 days ago