The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 742 764 687
Rank change year-on-year
+22 -77
Permanent jobs requiring a Help Desk Support Analyst 141 203 298
As % of all permanent IT jobs located in the UK 0.16% 0.19% 0.26%
As % of the Job Titles category 0.16% 0.20% 0.27%
Number of salaries quoted 131 190 258
Median salary £22,000 £22,500 £21,500
Median salary % change year-on-year
-2.22% +4.65%
90% offered a salary of more than £18,500 £19,000 £18,000
10% offered a salary of more than £35,000 £29,000 £28,875
UK excluding London median salary £21,250 £21,500 £20,500
% change year-on-year
-1.16% +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 4 December 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 136 £22,000 -2.22% 17
South East +66 45 £21,625 +0.58% 5
London +46 36 £30,000 +22.44% 6
East of England +18 21 £21,000 -6.66% 1
Hertfordshire +15 15 £19,000 -13.63%
Yorkshire +32 14 £22,000 -3.29% 1
North West -15 14 £20,000 - 3
Leeds +31 13 £22,000 +3.52% 1
West Yorkshire +30 13 £22,000 +3.52% 1
Surrey +11 13 £22,500 -10.00% 4
Manchester -11 12 £20,000 - 2
Buckinghamshire +26 9 £18,500 -11.90%
Milton Keynes - 9 £18,500 -
City of London +25 7 £27,000 -
Hampshire +12 7 £21,500 +7.50%
Stevenage +10 7 £20,000 +17.64%
Hemel Hempstead +8 5 £18,500 +1.36%
Altrincham - 5 £19,500 -
East Sussex +31 4 £23,000 +31.42%
Oxfordshire +26 4 £28,750 +27.77%
Suffolk -5 4 £24,000 -4.00%
Bury St Edmunds - 4 £24,000 -
Brighton - 4 £23,000 -
Berkshire +49 3 £21,500 -17.30% 1
Reading +47 3 £21,500 -31.74% 1
Kent +13 3 £21,750 +3.57%
Southampton +12 3 £23,500 +17.50%
Bristol +11 3 £19,500 +2.63%
South West +8 3 £19,500 -9.30%
Cardiff +8 3 £22,000 -2.22%

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 217 (70.00%) Windows
2 184 (59.35%) Active Directory
3 150 (48.39%) Microsoft
4 122 (39.35%) MS Office
5 118 (38.06%) Windows 7
6 114 (36.77%) MS Excel
7 95 (30.65%) ITIL
8 62 (20.00%) Windows Server
8 62 (20.00%) SLA
9 59 (19.03%) Windows XP
10 41 (13.23%) MS Exchange
11 40 (12.90%) Windows Server 2008
12 39 (12.58%) Citrix
13 37 (11.94%) iManage
13 37 (11.94%) Windows 8
14 35 (11.29%) Degree
15 33 (10.65%) Office 365
16 31 (10.00%) TCP/IP
17 30 (9.68%) SQL
18 28 (9.03%) LAN
18 28 (9.03%) DNS
19 27 (8.71%) WAN
19 27 (8.71%) Windows 10
20 25 (8.06%) VMware
21 24 (7.74%) Windows Server 2003
22 23 (7.42%) Law
22 23 (7.42%) SharePoint
23 22 (7.10%) Legal
24 21 (6.77%) Blackberry
24 21 (6.77%) VoIP

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (13.23%) MS Exchange
2 23 (7.42%) SharePoint
3 21 (6.77%) Skype for Business
4 4 (1.29%) Exchange Server 2007
4 4 (1.29%) Exchange Server 2010
5 3 (0.97%) Blackberry Enterprise Server
6 2 (0.65%) Exchange Server 2003
7 1 (0.32%) Exchange Server 2013
7 1 (0.32%) IBM Notes
7 1 (0.32%) IIS
Applications
1 122 (39.35%) MS Office
2 114 (36.77%) MS Excel
3 7 (2.26%) MS PowerPoint
4 1 (0.32%) MS Visio
4 1 (0.32%) Photoshop
Business Applications
1 10 (3.23%) Eikon
Cloud Services
1 33 (10.65%) Office 365
2 9 (2.90%) Amazon AWS
2 9 (2.90%) Cloud Computing
3 1 (0.32%) Microsoft Azure
3 1 (0.32%) Mimecast
3 1 (0.32%) SaaS
Communications & Networking
1 31 (10.00%) TCP/IP
2 28 (9.03%) DNS
2 28 (9.03%) LAN
3 27 (8.71%) WAN
4 21 (6.77%) DHCP
4 21 (6.77%) VoIP
5 18 (5.81%) Firewall
6 6 (1.94%) Remote Desktop
6 6 (1.94%) Wi-Fi
6 6 (1.94%) Wireless
7 5 (1.61%) Skype
7 5 (1.61%) VPN
8 3 (0.97%) Internet
8 3 (0.97%) SMTP
8 3 (0.97%) WebEx
9 2 (0.65%) Cisco IOS
9 2 (0.65%) Cisco Nexus
9 2 (0.65%) SAN
9 2 (0.65%) VLAN
10 1 (0.32%) Intranet
Database & Business Intelligence
1 4 (1.29%) SQL Server
2 3 (0.97%) SQL Server 2000
2 3 (0.97%) SQL Server 2005
2 3 (0.97%) SQL Server 2008
2 3 (0.97%) SQL Server 2012
General
1 23 (7.42%) Law
2 22 (7.10%) Legal
3 18 (5.81%) Finance
4 13 (4.19%) Banking
5 6 (1.94%) Telecoms
6 5 (1.61%) German Language
7 4 (1.29%) Retail
8 3 (0.97%) Marketing
9 2 (0.65%) Automotive
9 2 (0.65%) French Language
10 1 (0.32%) Advertising
10 1 (0.32%) Billing
10 1 (0.32%) Financial Institution
10 1 (0.32%) International Banking
10 1 (0.32%) Manufacturing
10 1 (0.32%) Publishing
Libraries, Frameworks & Software Standards
1 9 (2.90%) Web Services
2 2 (0.65%) .NET
3 1 (0.32%) HTML
Miscellaneous
1 21 (6.77%) Blackberry
2 14 (4.52%) Computer Science
2 14 (4.52%) iPad
3 8 (2.58%) Analytical Skills
4 7 (2.26%) iPhone
5 6 (1.94%) Data Centre
5 6 (1.94%) Fat Client
5 6 (1.94%) Thin Client
6 3 (0.97%) Chip and PIN
6 3 (0.97%) Enterprise Software
6 3 (0.97%) Handset
6 3 (0.97%) Management Information System
6 3 (0.97%) Replication
6 3 (0.97%) User Experience
7 2 (0.65%) Smartphone
7 2 (0.65%) Video Conferencing
7 2 (0.65%) Virtual Team
8 1 (0.32%) Driving Licence
8 1 (0.32%) EPoS
8 1 (0.32%) Mobile Computing
Operating Systems
1 217 (70.00%) Windows
2 118 (38.06%) Windows 7
3 62 (20.00%) Windows Server
4 59 (19.03%) Windows XP
5 40 (12.90%) Windows Server 2008
6 37 (11.94%) Windows 8
7 27 (8.71%) Windows 10
8 24 (7.74%) Windows Server 2003
9 21 (6.77%) Mac OS X
10 18 (5.81%) Windows Server 2012
11 13 (4.19%) Apple iOS
12 12 (3.87%) Android
13 8 (2.58%) Windows Vista
14 6 (1.94%) Windows Phone
15 4 (1.29%) Linux
16 2 (0.65%) Unix
Processes & Methodologies
1 95 (30.65%) ITIL
2 17 (5.48%) ITSM
3 16 (5.16%) Time Management
4 12 (3.87%) Service Management
5 10 (3.23%) CRM
6 9 (2.90%) Problem Management
6 9 (2.90%) Process Improvement
7 8 (2.58%) Incident Management
8 7 (2.26%) Service Delivery
9 6 (1.94%) Change Management
9 6 (1.94%) Root Cause Analysis
10 5 (1.61%) Data Security
10 5 (1.61%) Mobile Device Management
11 3 (0.97%) CAD
11 3 (0.97%) Document Management
11 3 (0.97%) ITIL V3
12 2 (0.65%) Agile Software Development
12 2 (0.65%) Line Management
12 2 (0.65%) Stakeholder Management
12 2 (0.65%) Virtual Environments
Programming Languages
1 30 (9.68%) SQL
2 11 (3.55%) C
3 6 (1.94%) PL/SQL
4 2 (0.65%) C#
4 2 (0.65%) Java
4 2 (0.65%) PowerShell
5 1 (0.32%) JavaScript
5 1 (0.32%) VB
Qualifications
1 35 (11.29%) Degree
2 17 (5.48%) MOS
3 12 (3.87%) MCP
4 11 (3.55%) HND
4 11 (3.55%) Microsoft Certification
5 10 (3.23%) ITIL Certification
6 8 (2.58%) MCSA
6 8 (2.58%) MCSE
7 4 (1.29%) MCITP
8 3 (0.97%) MCTS
8 3 (0.97%) Security Cleared
9 2 (0.65%) GNVQ
10 1 (0.32%) A+ Certification
10 1 (0.32%) CCNA
10 1 (0.32%) Cisco Certification
10 1 (0.32%) HNC
10 1 (0.32%) Network+ Certification
10 1 (0.32%) Server+ Certification
Quality Assurance & Compliance
1 62 (20.00%) SLA
2 2 (0.65%) QA
System Software
1 184 (59.35%) Active Directory
2 15 (4.84%) VMware Infrastructure
3 12 (3.87%) Terminal Services
4 7 (2.26%) Hyper-V
5 6 (1.94%) VMware ESXi
5 6 (1.94%) vSphere
5 6 (1.94%) XenApp
6 3 (0.97%) IMail Server
7 1 (0.32%) XenDesktop
Systems Management
1 5 (1.61%) Backup Exec
2 4 (1.29%) Norton AntiVirus
2 4 (1.29%) SCCM
3 3 (0.97%) CA Spectrum
3 3 (0.97%) DameWare
3 3 (0.97%) Nagios
3 3 (0.97%) NetBackup
3 3 (0.97%) Perfmon
3 3 (0.97%) SCOM
3 3 (0.97%) WSUS
4 1 (0.32%) McAfee ePO
Vendors
1 150 (48.39%) Microsoft
2 39 (12.58%) Citrix
3 37 (11.94%) iManage
4 25 (8.06%) VMware
5 17 (5.48%) Cisco
6 16 (5.16%) Apple
7 10 (3.23%) Bloomberg
7 10 (3.23%) Dell
7 10 (3.23%) FactSet
8 9 (2.90%) Intel Security
9 8 (2.58%) Splunk
10 7 (2.26%) Remedy
11 6 (1.94%) Symantec
12 5 (1.61%) Polycom
13 4 (1.29%) CheckPoint
13 4 (1.29%) ServiceNow
14 3 (0.97%) Avaya
14 3 (0.97%) CA
14 3 (0.97%) LANDesk
14 3 (0.97%) SAP
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