The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 721 799 745
Rank change year-on-year
+78 -54
Permanent jobs requiring a Help Desk Support Analyst 203 173 257
As % of all permanent IT jobs located in the UK 0.21% 0.16% 0.21%
As % of the Job Titles category 0.21% 0.16% 0.22%
Number of salaries quoted 184 155 247
Median salary £23,000 £22,000 £22,500
Median salary % change year-on-year
+4.54% -2.22%
90% offered a salary of more than £20,000 £18,000 £19,000
10% offered a salary of more than £30,000 £28,000 £32,000
UK excluding London median salary £22,500 £21,250 £22,000
% change year-on-year
+5.88% -3.40%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94900 105542 116515
As % of all permanent IT jobs located in the UK 96.39% 96.47% 96.49%
Number of salaries quoted 80031 87022 95416
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 27 June 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 192 £23,250 +5.68% 12
London +80 98 £24,000 -9.43% 4
South East +28 56 £25,000 +11.11% 4
Croydon - 17 £22,000 -
Surrey +28 14 £23,000 -8.00% 1
Oxfordshire -2 14 £23,750 -1.04%
Hampshire +6 10 £27,500 +12.24% 1
City of London +53 8 £25,000 +3.09%
Yorkshire +33 8 £22,000 +6.02% 1
East of England +30 8 £18,250 -13.09% 1
East Midlands +16 6 £21,500 +13.15%
Kent -6 6 £24,563 +29.27%
Buckinghamshire +28 5 £21,500 +17.80%
North West +10 5 £23,000 +6.97%
South West +7 5 £28,000 +30.23% 1
High Wycombe - 5 £21,500 -
Southampton - 5 £27,500 -
Hertfordshire +20 4 £17,500 -16.66%
Berkshire +14 4 £22,000 +18.91%
West Yorkshire +9 4 £22,000 +4.76%
Manchester +3 4 £23,000 +4.54%
Hull - 4 - - 1
East Yorkshire - 4 - - 1
Leicestershire - 4 £21,500 -
Loughborough - 4 £21,500 -
Abingdon - 4 £28,750 -
Altrincham - 4 £23,000 -
Guildford +11 3 £28,000 +12.00% 1
Wales +8 3 £19,000 -6.17%
Oxford -5 3 £20,000 -35.00%

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 June 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 224 (66.27%) Windows
2 176 (52.07%) Active Directory
3 134 (39.64%) Windows 7
4 131 (38.76%) Microsoft
5 117 (34.62%) MS Office
6 107 (31.66%) MS Excel
7 80 (23.67%) ITIL
8 71 (21.01%) Windows XP
9 65 (19.23%) Windows Server
10 53 (15.68%) iManage
11 48 (14.20%) SLA
12 46 (13.61%) MS Exchange
13 44 (13.02%) Finance
14 39 (11.54%) SQL
14 39 (11.54%) Office 365
15 37 (10.95%) Citrix
16 36 (10.65%) Windows Server 2008
17 33 (9.76%) TCP/IP
18 32 (9.47%) Degree
19 31 (9.17%) Windows 8
20 30 (8.88%) Microsoft Certification
21 28 (8.28%) ITIL Certification
22 25 (7.40%) Windows Server 2012
23 24 (7.10%) DNS
23 24 (7.10%) MS PowerPoint
24 22 (6.51%) DHCP
25 21 (6.21%) Legal
26 20 (5.92%) Law
26 20 (5.92%) Blackberry
26 20 (5.92%) Windows Server 2003

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (13.61%) MS Exchange
2 16 (4.73%) Exchange Server 2010
2 16 (4.73%) SharePoint
3 13 (3.85%) Skype for Business
4 9 (2.66%) Exchange Server 2007
5 8 (2.37%) Exchange Server 2013
6 7 (2.07%) Exchange Server 2000
7 5 (1.48%) Blackberry Enterprise Server
8 4 (1.18%) IBM Notes
9 2 (0.59%) IIS
Applications
1 117 (34.62%) MS Office
2 107 (31.66%) MS Excel
3 24 (7.10%) MS PowerPoint
4 3 (0.89%) Adobe Creative Suite
5 1 (0.30%) Photoshop
Business Applications
1 3 (0.89%) SAP Oil and Gas
2 1 (0.30%) Dynamics CRM
Cloud Services
1 39 (11.54%) Office 365
2 4 (1.18%) Amazon AWS
2 4 (1.18%) Cloud Computing
2 4 (1.18%) Microsoft Azure
3 2 (0.59%) Dropbox
4 1 (0.30%) Mimecast
Communications & Networking
1 33 (9.76%) TCP/IP
2 24 (7.10%) DNS
3 22 (6.51%) DHCP
4 17 (5.03%) VoIP
5 16 (4.73%) LAN
6 11 (3.25%) Extranet
6 11 (3.25%) WAN
7 9 (2.66%) Firewall
8 8 (2.37%) Internet
9 7 (2.07%) VPN
10 4 (1.18%) Intranet
10 4 (1.18%) Remote Desktop
10 4 (1.18%) WebEx
11 3 (0.89%) Skype
11 3 (0.89%) Unified Communications
11 3 (0.89%) Wi-Fi
12 2 (0.59%) ADSL
12 2 (0.59%) Cisco IPT
12 2 (0.59%) SMTP
13 1 (0.30%) SAN
Database & Business Intelligence
1 8 (2.37%) SQL Server
2 5 (1.48%) SQL Server 2005
2 5 (1.48%) SQL Server 2008
3 4 (1.18%) SQL Server 2000
3 4 (1.18%) SQL Server 2012
4 1 (0.30%) Data Mining
4 1 (0.30%) Oracle Database
4 1 (0.30%) Oracle Reports
Development Applications
1 4 (1.18%) JIRA
General
1 44 (13.02%) Finance
2 21 (6.21%) Legal
3 20 (5.92%) Law
4 9 (2.66%) Retail
5 6 (1.78%) Telecoms
6 3 (0.89%) Automotive
6 3 (0.89%) Electronics
6 3 (0.89%) Financial Institution
6 3 (0.89%) Manufacturing
6 3 (0.89%) Marketing
7 2 (0.59%) Advertising
7 2 (0.59%) Banking
8 1 (0.30%) Billing
8 1 (0.30%) German Language
8 1 (0.30%) Investment Banking
Libraries, Frameworks & Software Standards
1 4 (1.18%) Web Services
2 2 (0.59%) .NET
3 1 (0.30%) CSS
3 1 (0.30%) HTML
Miscellaneous
1 20 (5.92%) Blackberry
2 15 (4.44%) Analytical Skills
3 12 (3.55%) Computer Science
3 12 (3.55%) Smartphone
4 6 (1.78%) Video Conferencing
5 5 (1.48%) EPoS
5 5 (1.48%) iPad
6 4 (1.18%) Replication
7 3 (0.89%) Data Centre
7 3 (0.89%) Fat Client
7 3 (0.89%) Thin Client
8 2 (0.59%) Driving Licence
8 2 (0.59%) Fintech
8 2 (0.59%) Handset
8 2 (0.59%) iPhone
8 2 (0.59%) Management Information System
9 1 (0.30%) FMCG
9 1 (0.30%) Hedge funds
9 1 (0.30%) Private Cloud
Operating Systems
1 224 (66.27%) Windows
2 134 (39.64%) Windows 7
3 71 (21.01%) Windows XP
4 65 (19.23%) Windows Server
5 36 (10.65%) Windows Server 2008
6 31 (9.17%) Windows 8
7 25 (7.40%) Windows Server 2012
8 20 (5.92%) Windows Server 2003
9 14 (4.14%) Apple iOS
9 14 (4.14%) Windows 10
10 11 (3.25%) Android
11 9 (2.66%) Linux
12 7 (2.07%) Windows 2000 Server
13 5 (1.48%) Mac OS X
14 4 (1.18%) Windows Vista
15 3 (0.89%) Unix
16 2 (0.59%) Windows Phone
17 1 (0.30%) BlackBerry OS
17 1 (0.30%) Mac OS
Processes & Methodologies
1 80 (23.67%) ITIL
2 18 (5.33%) Problem Management
3 17 (5.03%) Service Management
4 16 (4.73%) Wealth Management
5 14 (4.14%) Coaching
6 13 (3.85%) Incident Management
7 9 (2.66%) ITSM
8 8 (2.37%) Time Management
9 6 (1.78%) ERP
9 6 (1.78%) Project Management
9 6 (1.78%) Project Planning
9 6 (1.78%) Root Cause Analysis
9 6 (1.78%) Validation
10 5 (1.48%) Asset Management
10 5 (1.48%) CRM
11 4 (1.18%) Continuous Improvement
11 4 (1.18%) ITIL V3
11 4 (1.18%) Workflow
12 3 (0.89%) Disaster Recovery
12 3 (0.89%) Programme Management
Programming Languages
1 39 (11.54%) SQL
2 4 (1.18%) PL/SQL
3 3 (0.89%) Java
3 3 (0.89%) VB
4 2 (0.59%) C#
4 2 (0.59%) JavaScript
5 1 (0.30%) PowerShell
Qualifications
1 32 (9.47%) Degree
2 30 (8.88%) Microsoft Certification
3 28 (8.28%) ITIL Certification
4 18 (5.33%) CCNA
4 18 (5.33%) Cisco Certification
4 18 (5.33%) MCP
4 18 (5.33%) MCSE
5 12 (3.55%) MCSA
6 8 (2.37%) MCITP
7 6 (1.78%) MCDST
8 4 (1.18%) HND
8 4 (1.18%) ITIL Foundation Certificate
8 4 (1.18%) MOS
8 4 (1.18%) Security Cleared
9 1 (0.30%) A+ Certification
9 1 (0.30%) SC Cleared
Quality Assurance & Compliance
1 48 (14.20%) SLA
2 16 (4.73%) QA
3 1 (0.30%) Data Quality
3 1 (0.30%) ISO/IEC 20000
System Software
1 176 (52.07%) Active Directory
2 14 (4.14%) XenApp
3 11 (3.25%) Hyper-V
4 8 (2.37%) XenDesktop
5 6 (1.78%) Citrix Presentation Server
6 2 (0.59%) Terminal Server
6 2 (0.59%) VMware Infrastructure
7 1 (0.30%) Virtual Servers
7 1 (0.30%) VMware ESXi
7 1 (0.30%) vSphere
Systems Management
1 13 (3.85%) SCCM
2 5 (1.48%) Nagios
3 4 (1.18%) Backup Exec
3 4 (1.18%) DameWare
3 4 (1.18%) Microsoft Intune
3 4 (1.18%) Norton AntiVirus
3 4 (1.18%) Perfmon
4 1 (0.30%) Casper Suite
Vendors
1 131 (38.76%) Microsoft
2 53 (15.68%) iManage
3 37 (10.95%) Citrix
4 9 (2.66%) VMware
5 6 (1.78%) Cisco
6 5 (1.48%) Sophos
6 5 (1.48%) Symantec
6 5 (1.48%) Veeam
6 5 (1.48%) WatchGuard
7 4 (1.18%) Adobe
7 4 (1.18%) Apple
8 3 (0.89%) IBM
8 3 (0.89%) Progress
8 3 (0.89%) Remedy
8 3 (0.89%) SAP
9 2 (0.59%) Avaya
9 2 (0.59%) Google
9 2 (0.59%) NEC
9 2 (0.59%) Splunk
10 1 (0.30%) Mitel
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 15 hours ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 3 hours ago
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: 2 days ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 2 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 5 days ago
West Bromwich, West Midlands (County)
Latcom Ltd
Salary: From £22,000 to £23,000 per annum + Pension + Good Benefits
Posted: 6 days ago
Gatwick, West Sussex
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: 6 days ago
Guildford, Surrey
Ashdown IT
Salary: £28000 per annum + full IT training
Posted: 6 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 3 days ago
Crawley, West Sussex
Complete Tech Limited
Salary: Up to £22,500 per annum + benefits including fantastic pension scheme
Posted: 6 days ago
South West London
Marcus Donald People
Salary: £22000 - £26000 per annum
Posted: 5 days ago
South East London
MatchesFashion.com
Salary: plus excellent company benefits
Posted: 25 days ago