The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
UK
Rank 722 805 730
Rank change year-on-year
+83 -75
Permanent jobs requiring a Help Desk Support Analyst 119 134 236
As % of all permanent IT jobs located in the UK 0.14% 0.13% 0.22%
As % of the Job Titles category 0.15% 0.14% 0.23%
Number of salaries quoted 113 124 229
Median salary £23,000 £22,500 £23,000
Median salary % change year-on-year
+2.22% -2.17%
90% offered a salary of more than £19,000 £18,500 £19,000
10% offered a salary of more than £30,000 £28,500 £31,300
UK excluding London median salary £21,500 £21,000 £21,500
% change year-on-year
+2.38% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79883 98427 103086
As % of all permanent IT jobs located in the UK 96.32% 96.43% 96.67%
Number of salaries quoted 66300 82530 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 25 February 2017 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +86 117 £23,000 +2.22% 10
London +68 37 £25,000 +1.01% 5
South East +43 28 £21,250 +1.19% 3
East of England +20 19 £23,250 +10.71%
Hertfordshire +18 17 £23,250 +16.25%
Hampshire - 11 £21,500 - 1
Yorkshire +40 10 £22,000 -10.20%
South West +23 10 £19,000 +15.15%
Leeds +30 9 £22,000 -10.65%
West Yorkshire +25 9 £22,000 -10.65%
Watford +4 9 £25,000 -9.09%
Surrey +47 8 £22,500 +12.50% 1
North West -11 7 £19,500 -18.75% 1
Somerset - 6 £18,250 -
Basingstoke - 6 £19,000 -
Bath - 6 £18,250 -
Manchester -27 4 £20,250 -15.62% 1
Buckinghamshire - 4 £17,000 - 1
Milton Keynes - 4 £17,000 -
City of London +44 3 £30,000 +11.11%
Liverpool +10 3 £19,000 -24.00%
Merseyside -1 3 £19,000 -24.00%
Stevenage -6 3 £19,000 +11.76%
Letchworth -8 3 - -
Godalming - 3 £20,500 -
Swindon - 3 £23,000 -
Wiltshire - 3 £23,000 -
West Midlands +37 2 £22,000 +7.31%
Kent +18 2 £21,750 -3.33%
East Midlands +13 2 £20,250 -19.00% 1

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 February 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 167 (63.50%) Windows
2 146 (55.51%) Active Directory
3 124 (47.15%) Microsoft
4 110 (41.83%) MS Office
5 99 (37.64%) Windows 7
6 86 (32.70%) ITIL
7 84 (31.94%) MS Excel
8 59 (22.43%) SLA
9 46 (17.49%) Windows Server
10 44 (16.73%) Windows XP
11 33 (12.55%) MS Exchange
12 32 (12.17%) Windows 8
13 31 (11.79%) Office 365
14 26 (9.89%) Windows Server 2008
14 26 (9.89%) Law
15 25 (9.51%) Degree
16 24 (9.13%) Time Management
16 24 (9.13%) Citrix
17 23 (8.75%) iManage
18 21 (7.98%) Legal
18 21 (7.98%) Windows 10
19 20 (7.60%) LAN
19 20 (7.60%) WAN
19 20 (7.60%) TCP/IP
20 19 (7.22%) SQL
21 18 (6.84%) Windows Server 2003
21 18 (6.84%) MOS
22 17 (6.46%) Cisco
22 17 (6.46%) C
22 17 (6.46%) Finance

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (12.55%) MS Exchange
2 12 (4.56%) Skype for Business
3 8 (3.04%) SharePoint
4 3 (1.14%) Blackberry Enterprise Server
4 3 (1.14%) Exchange Server 2010
4 3 (1.14%) Exchange Server 2013
5 1 (0.38%) BizTalk Server
5 1 (0.38%) Exchange Server 2007
5 1 (0.38%) WordPress
Applications
1 110 (41.83%) MS Office
2 84 (31.94%) MS Excel
3 6 (2.28%) MS PowerPoint
4 1 (0.38%) Acrobat
4 1 (0.38%) MS Visio
Business Applications
1 6 (2.28%) Eikon
2 1 (0.38%) Dynamics AX
2 1 (0.38%) Dynamics CRM
Cloud Services
1 31 (11.79%) Office 365
2 4 (1.52%) SaaS
3 3 (1.14%) Amazon AWS
3 3 (1.14%) Cloud Computing
4 2 (0.76%) Microsoft Azure
Communications & Networking
1 20 (7.60%) LAN
1 20 (7.60%) TCP/IP
1 20 (7.60%) WAN
2 13 (4.94%) DNS
3 12 (4.56%) Firewall
3 12 (4.56%) VoIP
4 10 (3.80%) DHCP
5 8 (3.04%) Wireless
6 6 (2.28%) Remote Desktop
7 5 (1.90%) Internet
7 5 (1.90%) Skype
7 5 (1.90%) Wi-Fi
8 3 (1.14%) SMTP
8 3 (1.14%) VPN
9 2 (0.76%) Cisco Nexus
9 2 (0.76%) Ethernet
10 1 (0.38%) ADSL
10 1 (0.38%) Cisco IOS
10 1 (0.38%) Unified Communications
10 1 (0.38%) WLAN
Database & Business Intelligence
1 5 (1.90%) SQL Server
2 2 (0.76%) Oracle Database
2 2 (0.76%) Oracle Database 11g
3 1 (0.38%) SQL Server 2005
3 1 (0.38%) SQL Server 2008
Development Applications
1 1 (0.38%) JIRA
General
1 26 (9.89%) Law
2 21 (7.98%) Legal
3 17 (6.46%) Finance
4 9 (3.42%) Banking
5 4 (1.52%) German Language
6 3 (1.14%) Telecoms
7 2 (0.76%) Manufacturing
7 2 (0.76%) Retail
8 1 (0.38%) Advertising
8 1 (0.38%) Back Office
8 1 (0.38%) Electronics
8 1 (0.38%) French Language
8 1 (0.38%) Games
8 1 (0.38%) International Banking
8 1 (0.38%) Investment Banking
8 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.14%) .NET
1 3 (1.14%) Web Services
2 1 (0.38%) Ruby on Rails
Miscellaneous
1 13 (4.94%) Blackberry
2 12 (4.56%) Analytical Skills
3 11 (4.18%) Computer Science
4 8 (3.04%) Chip and PIN
4 8 (3.04%) iPad
5 6 (2.28%) Enterprise Software
6 5 (1.90%) Fat Client
6 5 (1.90%) Thin Client
7 3 (1.14%) Data Centre
7 3 (1.14%) Linux Command Line
7 3 (1.14%) Management Information System
7 3 (1.14%) Video Conferencing
8 2 (0.76%) Virtual Team
9 1 (0.38%) AS400
9 1 (0.38%) Handset
9 1 (0.38%) iPhone
9 1 (0.38%) Smartphone
9 1 (0.38%) User Experience
Operating Systems
1 167 (63.50%) Windows
2 99 (37.64%) Windows 7
3 46 (17.49%) Windows Server
4 44 (16.73%) Windows XP
5 32 (12.17%) Windows 8
6 26 (9.89%) Windows Server 2008
7 21 (7.98%) Windows 10
8 18 (6.84%) Windows Server 2003
9 9 (3.42%) Windows Server 2012
10 8 (3.04%) Mac OS X
11 6 (2.28%) Windows Vista
12 5 (1.90%) Apple iOS
13 4 (1.52%) Linux
14 2 (0.76%) Android
15 1 (0.38%) Windows Phone
Processes & Methodologies
1 86 (32.70%) ITIL
2 24 (9.13%) Time Management
3 12 (4.56%) ITSM
4 11 (4.18%) Problem Management
5 9 (3.42%) CRM
6 8 (3.04%) CAD
6 8 (3.04%) Incident Management
6 8 (3.04%) Process Improvement
7 7 (2.66%) Service Management
8 6 (2.28%) Service Delivery
9 5 (1.90%) Root Cause Analysis
10 4 (1.52%) Change Management
10 4 (1.52%) Mobile Device Management
11 3 (1.14%) Asset Management
11 3 (1.14%) Data Security
11 3 (1.14%) Document Management
11 3 (1.14%) Line Management
11 3 (1.14%) Stakeholder Management
12 2 (0.76%) ITIL V3
12 2 (0.76%) Software Testing
Programming Languages
1 19 (7.22%) SQL
2 17 (6.46%) C
3 5 (1.90%) PL/SQL
4 2 (0.76%) C#
5 1 (0.38%) Java
5 1 (0.38%) PowerShell
5 1 (0.38%) Ruby
Qualifications
1 25 (9.51%) Degree
2 18 (6.84%) MOS
3 10 (3.80%) HND
4 9 (3.42%) Microsoft Certification
5 7 (2.66%) MCP
6 5 (1.90%) GNVQ
6 5 (1.90%) ITIL Certification
7 4 (1.52%) MCSA
8 2 (0.76%) MCITP
8 2 (0.76%) SC Cleared
8 2 (0.76%) Security Cleared
9 1 (0.38%) CCNA
9 1 (0.38%) Cisco Certification
9 1 (0.38%) HNC
9 1 (0.38%) MCDST
9 1 (0.38%) MCSE
9 1 (0.38%) MCTS
Quality Assurance & Compliance
1 59 (22.43%) SLA
2 2 (0.76%) QA
System Software
1 146 (55.51%) Active Directory
2 8 (3.04%) VMware Infrastructure
3 7 (2.66%) Terminal Services
4 5 (1.90%) Hyper-V
5 4 (1.52%) VMware ESXi
5 4 (1.52%) vSphere
6 3 (1.14%) IMail Server
7 1 (0.38%) XenApp
7 1 (0.38%) XenDesktop
Systems Management
1 3 (1.14%) Backup Exec
2 2 (0.76%) Norton AntiVirus
2 2 (0.76%) SCCM
3 1 (0.38%) CA Spectrum
3 1 (0.38%) McAfee ePO
3 1 (0.38%) Nagios
3 1 (0.38%) NetBackup
3 1 (0.38%) SCOM
3 1 (0.38%) WSUS
Vendors
1 124 (47.15%) Microsoft
2 24 (9.13%) Citrix
3 23 (8.75%) iManage
4 17 (6.46%) Cisco
5 16 (6.08%) VMware
6 9 (3.42%) Polycom
7 8 (3.04%) Dell
7 8 (3.04%) RedPrairie
7 8 (3.04%) SAP
8 7 (2.66%) Intel Security
9 6 (2.28%) Bloomberg
9 6 (2.28%) FactSet
10 5 (1.90%) Apple
11 4 (1.52%) HP
11 4 (1.52%) LANDesk
11 4 (1.52%) Remedy
11 4 (1.52%) ServiceNow
11 4 (1.52%) Splunk
12 3 (1.14%) Mitel
12 3 (1.14%) Symantec
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