The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 768 800 802
Rank change year-on-year
+32 +2
Permanent jobs requiring a Help Desk Support Analyst 98 75 84
As % of all permanent IT jobs located in the UK 0.094% 0.072% 0.076%
As % of the Job Titles category 0.099% 0.076% 0.080%
Number of salaries quoted 93 72 82
Average salary £22,000 £21,500 £23,500
Average salary % change year-on-year
+2.32% -8.51%
90% offered a salary of more than £17,000 £18,000 £17,050
10% offered a salary of more than £28,000 £32,500 £32,500
UK excluding London average salary £19,500 £21,000 £21,000
% change year-on-year
-7.14% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 28 January 2015 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 98 £22,000 +2.32% 13
London +12 41 £27,500 -14.06% 5
East of England +3 16 £17,000 -29.16% 1
South West -7 15 £23,500 +20.51%
South East -22 12 £19,500 -4.87% 5
Hertfordshire -9 11 £17,000 -38.18% 1
Gloucestershire - 9 £23,500 -
Cheltenham - 9 £23,500 -
Surrey -6 7 £20,000 -4.76% 3
North West -7 7 £19,500 -7.14% 2
Letchworth - 7 £17,000 -
Croydon - 6 £24,000 -
Guildford - 6 £20,000 - 1
Bristol +2 5 £17,500 -10.25%
Suffolk 0 5 £22,500 +4.65%
Yorkshire -5 5 £20,500 +18.84%
West Yorkshire - 5 £20,500 -
Buckinghamshire +9 4 £19,000 +15.15%
Milton Keynes +1 4 £19,000 +15.15%
Manchester -7 4 £19,500 -11.36% 1
Stevenage - 4 £16,500 - 1
Buckingham - 4 £19,000 -
Chessington -9 3 £21,500 +13.15% 1
Blackpool - 3 - -
Bury St Edmunds - 3 £22,500 -
Leeds - 3 £20,500 -
Lancashire - 3 - -
East Midlands +10 2 £17,875 -14.88%
City of London +7 2 £43,000 +56.36% 1
Ipswich +2 2 £22,500 +4.65%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 January 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 159 (75.71%) Windows
2 107 (50.95%) Active Directory
3 96 (45.71%) Windows 7
4 85 (40.48%) MS Office
5 78 (37.14%) Microsoft
6 70 (33.33%) MS Excel
7 65 (30.95%) ITIL
8 59 (28.10%) Windows XP
9 46 (21.90%) MS Exchange
10 41 (19.52%) Finance
11 39 (18.57%) Windows Server 2008
12 38 (18.10%) Citrix
13 36 (17.14%) VMware
14 34 (16.19%) SLA
15 32 (15.24%) Degree
16 30 (14.29%) Windows Server 2003
17 28 (13.33%) TCP/IP
18 26 (12.38%) Exchange Server 2010
19 23 (10.95%) Exchange Server 2007
20 20 (9.52%) Law
20 20 (9.52%) Windows 8
21 19 (9.05%) Windows Vista
22 18 (8.57%) SQL Server
22 18 (8.57%) ITIL Foundation Certificate
23 17 (8.10%) SQL
23 17 (8.10%) Cisco
23 17 (8.10%) Blackberry
24 15 (7.14%) WorkSite
25 14 (6.67%) VMware Infrastructure
25 14 (6.67%) Computer Science

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 January 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (21.90%) MS Exchange
2 26 (12.38%) Exchange Server 2010
3 23 (10.95%) Exchange Server 2007
4 15 (7.14%) WorkSite
5 10 (4.76%) Blackberry Enterprise Server
6 1 (0.48%) IBM Notes
6 1 (0.48%) SharePoint
6 1 (0.48%) Exchange Server 2013
Applications
1 85 (40.48%) MS Office
2 70 (33.33%) MS Excel
3 13 (6.19%) MS PowerPoint
Cloud Services
1 9 (4.29%) Office 365
2 2 (0.95%) IaaS
2 2 (0.95%) Cloud Computing
2 2 (0.95%) SaaS
2 2 (0.95%) PaaS
Communications & Networking
1 28 (13.33%) TCP/IP
2 12 (5.71%) WAN
2 12 (5.71%) LAN
2 12 (5.71%) DNS
3 10 (4.76%) Firewall
4 9 (4.29%) VPN
5 7 (3.33%) SAN
6 5 (2.38%) Wireless
6 5 (2.38%) DHCP
7 4 (1.90%) VoIP
8 3 (1.43%) Wi-Fi
9 2 (0.95%) PABX
10 1 (0.48%) IP Telephony
10 1 (0.48%) VLAN
10 1 (0.48%) ADSL
10 1 (0.48%) Broadband
10 1 (0.48%) Ethernet
Database & Business Intelligence
1 18 (8.57%) SQL Server
2 1 (0.48%) SQL Server 2012
General
1 41 (19.52%) Finance
2 20 (9.52%) Law
3 13 (6.19%) Legal
4 3 (1.43%) Advertising
4 3 (1.43%) Banking
4 3 (1.43%) Retail
4 3 (1.43%) Telecoms
5 1 (0.48%) Front Office
5 1 (0.48%) Investment Banking
5 1 (0.48%) Mandarin Language
5 1 (0.48%) Games
Miscellaneous
1 17 (8.10%) Blackberry
2 14 (6.67%) Computer Science
3 11 (5.24%) Analytical Skills
4 9 (4.29%) Mathematics
5 7 (3.33%) Data Structures
6 3 (1.43%) EPoS
7 2 (0.95%) Open Source
8 1 (0.48%) Mobile Computing
8 1 (0.48%) iPhone
8 1 (0.48%) GIS
8 1 (0.48%) Handset
8 1 (0.48%) Replication
Operating Systems
1 159 (75.71%) Windows
2 96 (45.71%) Windows 7
3 59 (28.10%) Windows XP
4 39 (18.57%) Windows Server 2008
5 30 (14.29%) Windows Server 2003
6 20 (9.52%) Windows 8
7 19 (9.05%) Windows Vista
8 13 (6.19%) Windows Server 2012
9 7 (3.33%) Windows 2000 Server
10 5 (2.38%) UNIX
11 3 (1.43%) Linux
12 1 (0.48%) Mac OS X
12 1 (0.48%) Windows Mobile
12 1 (0.48%) Mac OS
12 1 (0.48%) Apple iOS
Processes & Methodologies
1 65 (30.95%) ITIL
2 11 (5.24%) Document Management
3 7 (3.33%) CRM
3 7 (3.33%) Service Delivery
3 7 (3.33%) Disaster Recovery
4 6 (2.86%) Business Continuity
4 6 (2.86%) Incident Management
5 4 (1.90%) Network Monitoring
6 3 (1.43%) Software Distribution
6 3 (1.43%) Workflow
6 3 (1.43%) Service Management
7 2 (0.95%) Problem Management
7 2 (0.95%) Fault Management
7 2 (0.95%) Data Entry
7 2 (0.95%) Root Cause Analysis
8 1 (0.48%) Mentoring
8 1 (0.48%) ITIL V2
8 1 (0.48%) Logistics
8 1 (0.48%) Time Management
8 1 (0.48%) QMS
Programming Languages
1 17 (8.10%) SQL
2 9 (4.29%) C
Qualifications
1 32 (15.24%) Degree
2 18 (8.57%) ITIL Foundation Certificate
3 10 (4.76%) A+ Certification
4 9 (4.29%) MCP
5 7 (3.33%) HND
5 7 (3.33%) Security Cleared
6 6 (2.86%) Microsoft Certification
6 6 (2.86%) SC Cleared
7 4 (1.90%) MCSE
8 2 (0.95%) HNC
8 2 (0.95%) ITIL Certification
8 2 (0.95%) Network+ Certification
9 1 (0.48%) MCITP
Quality Assurance & Compliance
1 34 (16.19%) SLA
2 1 (0.48%) QA
System Software
1 107 (50.95%) Active Directory
2 14 (6.67%) VMware Infrastructure
3 11 (5.24%) Hyper-V
4 8 (3.81%) vSphere
4 8 (3.81%) VMware ESXi
5 1 (0.48%) XenApp
5 1 (0.48%) Terminal Services
Systems Management
1 4 (1.90%) Backup Exec
2 1 (0.48%) SCDPM
Vendors
1 78 (37.14%) Microsoft
2 38 (18.10%) Citrix
3 36 (17.14%) VMware
4 17 (8.10%) Cisco
5 8 (3.81%) LANDesk
5 8 (3.81%) HP
5 8 (3.81%) Oracle
6 7 (3.33%) Mitel
6 7 (3.33%) ServiceNow
7 6 (2.86%) Dell
8 4 (1.90%) SAP
8 4 (1.90%) Altiris
9 3 (1.43%) Remedy
10 2 (0.95%) Veritas
10 2 (0.95%) Apple
10 2 (0.95%) Avaya
11 1 (0.48%) BMC
11 1 (0.48%) Adobe
11 1 (0.48%) Reuters
11 1 (0.48%) Bloomberg
West London
Vadis People
Salary: c£24,000 - £28,000 plus ex bens
Posted: 16 hours ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 21 hours ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 2 days ago
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 2 days ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: 2 days ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 4 days ago
East London
ARC IT Recruitment Ltd
Salary: £25000 - £30000 Per Annum
Posted: 4 days ago
City, London
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Excellent Benefits
Posted: 4 days ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £16000 - £18000 per annum + good benefits
Posted: 6 days ago
Chatham, Kent
JNC Recruitment
Salary: Up to £22,000 per annum
Posted: 6 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £17000.00 - £18000.00 per annum
Posted: 12 days ago