The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 801 789 769
Rank change year-on-year
-12 -20
Permanent jobs requiring a Help Desk Support Analyst 95 92 131
As % of all permanent IT jobs located in the UK 0.084% 0.086% 0.11%
As % of the Job Titles category 0.089% 0.091% 0.12%
Number of salaries quoted 86 84 121
Average salary £24,000 £20,000 £22,000
Average salary % change year-on-year
+20.00% -9.09%
90% offered a salary of more than £17,000 £17,000 £17,000
10% offered a salary of more than £30,000 £27,850 £32,500
UK excluding London average salary £23,400 £18,500 £20,000
% change year-on-year
+26.48% -7.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 100644 111753
As % of all permanent IT jobs located in the UK 94.43% 94.27% 95.14%
Number of salaries quoted 86153 83636 95338
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 17 September 2014 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 93 £24,000 +20.00% 12
London -5 32 £24,500 +4.25%
South East +15 31 £20,000 +6.66% 6
South West -13 13 £24,000 +6.66%
Bath - 12 £24,000 -
East Sussex - 12 £24,000 -
Somerset - 12 £24,000 -
East of England -18 10 £16,500 -19.51% 2
Hertfordshire - 10 £16,500 - 1
Brighton - 10 £24,000 -
Hampshire 0 8 £27,500 +37.50% 3
Buckinghamshire - 6 £18,000 -
Milton Keynes - 6 £17,750 -
Farnborough -3 5 £27,500 +37.50% 1
Surrey -8 5 £20,000 +8.10%
Watford - 5 £24,000 -
Stevenage - 5 £16,500 -
Croydon - 5 £24,000 -
West Midlands -7 4 £19,000 +8.57%
City of London +9 3 £30,000 +0.84%
Southampton - 3 £18,250 - 1
Dorking - 3 £20,000 -
Buckingham - 3 £18,000 -
Birmingham -4 2 - -
Scotland -5 2 £24,000 - 1
Cheshire -15 2 £22,625 +33.08% 2
North West -20 2 £22,625 +33.08% 2
Tunbridge Wells - 2 £15,250 -
Kent - 2 £15,250 -
Crowborough - 2 £15,250 -

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 159 (75.36%) Windows
2 120 (56.87%) MS Office
2 120 (56.87%) Active Directory
3 95 (45.02%) MS Excel
4 93 (44.08%) Microsoft
5 90 (42.65%) Windows 7
6 78 (36.97%) Windows XP
7 67 (31.75%) ITIL
8 58 (27.49%) Windows Server 2008
9 56 (26.54%) Windows Server 2003
10 53 (25.12%) Law
11 46 (21.80%) MS Exchange
11 46 (21.80%) Citrix
12 40 (18.96%) TCP/IP
13 33 (15.64%) SLA
13 33 (15.64%) Degree
14 28 (13.27%) Legal
15 27 (12.80%) Finance
15 27 (12.80%) VMware
16 25 (11.85%) Blackberry
17 24 (11.37%) WorkSite
18 22 (10.43%) SQL Server
18 22 (10.43%) DHCP
19 21 (9.95%) Windows Vista
20 18 (8.53%) Microsoft Certification
20 18 (8.53%) ITIL Foundation Certificate
21 16 (7.58%) A+ Certification
21 16 (7.58%) Disaster Recovery
21 16 (7.58%) Document Management
21 16 (7.58%) Mathematics

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (21.80%) MS Exchange
2 24 (11.37%) WorkSite
3 16 (7.58%) Exchange Server 2010
4 14 (6.64%) Blackberry Enterprise Server
5 13 (6.16%) SharePoint
6 10 (4.74%) Exchange Server 2007
7 6 (2.84%) IBM Notes
8 5 (2.37%) Exchange Server 2013
9 3 (1.42%) IIS
10 2 (0.95%) Exchange Server 2003
10 2 (0.95%) Lync
Applications
1 120 (56.87%) MS Office
2 95 (45.02%) MS Excel
3 14 (6.64%) MS PowerPoint
4 2 (0.95%) QuarkXPress
5 1 (0.47%) AutoCAD
5 1 (0.47%) Revit
5 1 (0.47%) SketchUp
Business Applications
1 1 (0.47%) Remedy ITSM
Cloud Services
1 1 (0.47%) Cloud Computing
Communications & Networking
1 40 (18.96%) TCP/IP
2 22 (10.43%) DHCP
3 15 (7.11%) VoIP
4 10 (4.74%) Wireless
5 8 (3.79%) DNS
6 7 (3.32%) Firewall
6 7 (3.32%) LAN
7 5 (2.37%) VPN
7 5 (2.37%) WAN
8 2 (0.95%) VLAN
8 2 (0.95%) Structured Cabling
9 1 (0.47%) Cisco IOS
9 1 (0.47%) Softswitch
9 1 (0.47%) IP Telephony
9 1 (0.47%) LDAP
9 1 (0.47%) ISDN
9 1 (0.47%) Ethernet
9 1 (0.47%) HTTP
9 1 (0.47%) SNMP
Database & Business Intelligence
1 22 (10.43%) SQL Server
2 3 (1.42%) SQL Server 2005
2 3 (1.42%) SQL Server 2008
2 3 (1.42%) SQL Server 2012
3 1 (0.47%) Crystal Reports
3 1 (0.47%) MS Access
General
1 53 (25.12%) Law
2 28 (13.27%) Legal
3 27 (12.80%) Finance
4 9 (4.27%) Retail
5 5 (2.37%) Publishing
6 2 (0.95%) Banking
7 1 (0.47%) Investment Banking
7 1 (0.47%) German Language
7 1 (0.47%) Advertising
7 1 (0.47%) Back Office
7 1 (0.47%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (0.95%) HTML
Miscellaneous
1 25 (11.85%) Blackberry
2 16 (7.58%) Mathematics
3 9 (4.27%) EPoS
4 8 (3.79%) Analytical Skills
5 5 (2.37%) iPad
5 5 (2.37%) Computer Science
6 4 (1.90%) Video Conferencing
7 2 (0.95%) iPhone
7 2 (0.95%) iSeries
7 2 (0.95%) AS400
8 1 (0.47%) Replication
8 1 (0.47%) Wiki
8 1 (0.47%) Fat Client
8 1 (0.47%) Thin Client
8 1 (0.47%) Management Information System
Operating Systems
1 159 (75.36%) Windows
2 90 (42.65%) Windows 7
3 78 (36.97%) Windows XP
4 58 (27.49%) Windows Server 2008
5 56 (26.54%) Windows Server 2003
6 21 (9.95%) Windows Vista
7 11 (5.21%) Windows 2000 Server
8 9 (4.27%) Windows 8
9 7 (3.32%) Windows Server 2012
10 3 (1.42%) Mac OS
11 2 (0.95%) Linux
11 2 (0.95%) UNIX
12 1 (0.47%) Windows 2000
Processes & Methodologies
1 67 (31.75%) ITIL
2 16 (7.58%) Disaster Recovery
2 16 (7.58%) Document Management
3 14 (6.64%) Service Management
4 10 (4.74%) CRM
5 9 (4.27%) Software Distribution
6 8 (3.79%) Incident Management
7 5 (2.37%) Workflow
7 5 (2.37%) Asset Management
7 5 (2.37%) E-Commerce
7 5 (2.37%) Software Deployment
8 2 (0.95%) Change Control
8 2 (0.95%) ERP
8 2 (0.95%) Service Delivery
8 2 (0.95%) ITSM
8 2 (0.95%) Risk Management
8 2 (0.95%) Fault Management
8 2 (0.95%) Data Protection
8 2 (0.95%) ITIL V3
9 1 (0.47%) Portfolio Management
Programming Languages
1 7 (3.32%) SQL
2 1 (0.47%) PowerHouse
Qualifications
1 33 (15.64%) Degree
2 18 (8.53%) ITIL Foundation Certificate
2 18 (8.53%) Microsoft Certification
3 16 (7.58%) A+ Certification
4 13 (6.16%) MCP
5 11 (5.21%) MCITP
6 8 (3.79%) MCSE
7 3 (1.42%) MCSA
7 3 (1.42%) HND
7 3 (1.42%) Security Cleared
7 3 (1.42%) Network+ Certification
8 2 (0.95%) MCDST
8 2 (0.95%) SC Cleared
8 2 (0.95%) ITIL Certification
8 2 (0.95%) CCNA
8 2 (0.95%) Cisco Certification
9 1 (0.47%) DV Cleared
Quality Assurance & Compliance
1 33 (15.64%) SLA
2 3 (1.42%) ISO/IEC 27001
3 1 (0.47%) QA
System Software
1 120 (56.87%) Active Directory
2 9 (4.27%) VMware Infrastructure
3 4 (1.90%) XenApp
4 2 (0.95%) Hyper-V
Systems Management
1 5 (2.37%) SCCM
2 4 (1.90%) Systems Management Server (SMS)
3 2 (0.95%) Backup Exec
4 1 (0.47%) WMI
4 1 (0.47%) MAILsweeper
Vendors
1 93 (44.08%) Microsoft
2 46 (21.80%) Citrix
3 27 (12.80%) VMware
4 9 (4.27%) SAP
4 9 (4.27%) Apple
5 8 (3.79%) Avaya
6 6 (2.84%) Cisco
6 6 (2.84%) Lotus
6 6 (2.84%) LANDesk
7 4 (1.90%) Altiris
7 4 (1.90%) Interwoven
7 4 (1.90%) HP
7 4 (1.90%) CommVault
8 3 (1.42%) Oracle
8 3 (1.42%) Adobe
9 2 (0.95%) Veritas
9 2 (0.95%) SonicWALL
9 2 (0.95%) Barracuda Networks
9 2 (0.95%) Quark
9 2 (0.95%) Remedy
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 23 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
Ascot, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: Yesterday
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 2 days ago
Edinburgh, Midlothian
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + Bens
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £20,000 to £25,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Colchester
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 20 days ago