Help Desk Support Analyst Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Help Desk Support Analyst
Rank 769 806 749
Rank change year-on-year
+37 -57
Permanent jobs requiring a Help Desk Support Analyst 95 94 121
As % of all permanent IT jobs located in the UK 0.087% 0.077% 0.099%
As % of the Job Titles category 0.092% 0.081% 0.105%
Number of salaries quoted 85 89 111
Average salary £22,500 £23,500 £22,000
Average salary % change year-on-year
-4.25% +6.81%
90% offered a salary of more than £16,000 £17,000 £17,550
10% offered a salary of more than £30,000 £32,050 £30,000
UK excluding London average salary £22,000 £19,500 £19,500
% change year-on-year
+12.82% -
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102708 116230 115193
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.23%
Number of salaries quoted 85414 99672 97379
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 22 May 2013 within the UK.

Help Desk Support Analyst Salary Histogram

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England +31 90 £22,500 -6.25%
South East +30 39 £25,000 +6.38%
London +31 31 £26,500 -3.63%
Surrey +28 19 £21,000 -2.32%
Woking +13 15 £16,000 -31.91%
East of England +7 9 £22,000 +17.33%
Berkshire +6 8 £19,000 -36.66%
Bury St Edmunds - 6 £22,000 -
Suffolk - 6 £22,000 -
North West -7 5 £19,000 -24.00%
Bracknell - 5 £19,000 -
Dartford - 5 £27,000 -
Kent - 5 £27,000 -
Cheshire +11 4 £17,750 -29.00%
Hampshire - 4 £22,500 -
Reading 0 3 £30,000 -
Chessington - 3 £21,500 -
City of London +16 2 £29,500 +20.40%
Cambridgeshire +3 2 £18,500 -1.33%
Buckinghamshire -8 2 £27,500 +41.02%
Crewe - 2 £20,000 -
Northwich - 2 £15,500 -
Northampton - 2 £22,250 -
Southampton - 2 £22,500 -
Northamptonshire - 2 £22,250 -
East Midlands - 2 £22,250 -
Essex +20 1 £21,500 +14.66%
North East +5 1 £15,250 -
High Wycombe +2 1 £27,500 +41.02%
West Yorkshire 0 1 £21,000 +27.27%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 128 (73.56%) Windows
2 95 (54.60%) MS Office
3 92 (52.87%) Microsoft
4 79 (45.40%) MS Excel
5 65 (37.36%) Active Directory
6 64 (36.78%) ITIL
7 63 (36.21%) Windows XP
8 55 (31.61%) Windows 7
9 45 (25.86%) Finance
10 37 (21.26%) Citrix
11 36 (20.69%) Windows Server 2003
12 32 (18.39%) TCP/IP
13 31 (17.82%) SLA
14 29 (16.67%) Windows Server 2008
15 28 (16.09%) Blackberry
16 27 (15.52%) Degree
17 23 (13.22%) Microsoft Certification
18 19 (10.92%) Cisco
19 18 (10.34%) Service Management
20 17 (9.770%) Blackberry Enterprise Server
20 17 (9.770%) VMware
20 17 (9.770%) MS Exchange
21 15 (8.621%) VPN
21 15 (8.621%) MCP
22 14 (8.046%) SQL Server
23 13 (7.471%) Linux
23 13 (7.471%) Law
24 12 (6.897%) Firewall
24 12 (6.897%) Document Management
24 12 (6.897%) UNIX

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (0.575%) HTML
1 1 (0.575%) CSS
1 1 (0.575%) Web Services
1 1 (0.575%) FIX Protocol
Application Platforms
1 17 (9.770%) Blackberry Enterprise Server
1 17 (9.770%) MS Exchange
2 9 (5.172%) Exchange Server 2010
3 8 (4.598%) WorkSite
4 7 (4.023%) Exchange Server 2007
5 6 (3.448%) Exchange Server 2003
6 2 (1.149%) IIS
6 2 (1.149%) Lotus Notes
7 1 (0.575%) CMS
7 1 (0.575%) Lync
Applications
1 95 (54.60%) MS Office
2 79 (45.40%) MS Excel
3 11 (6.322%) MS PowerPoint
4 1 (0.575%) Office 365
Business Applications
1 2 (1.149%) SAP ERP
2 1 (0.575%) SAP FI
Communications & Networking
1 32 (18.39%) TCP/IP
2 15 (8.621%) VPN
3 12 (6.897%) Firewall
3 12 (6.897%) Internet
4 11 (6.322%) DNS
5 8 (4.598%) LAN
6 7 (4.023%) IP Telephony
7 5 (2.874%) DHCP
7 5 (2.874%) Ethernet
7 5 (2.874%) Cisco IPT
8 4 (2.299%) VoIP
8 4 (2.299%) ADSL
9 3 (1.724%) WAN
9 3 (1.724%) VLAN
10 2 (1.149%) Asterisk PBX
10 2 (1.149%) HTTP
10 2 (1.149%) Wi-Fi
10 2 (1.149%) Wireless
11 1 (0.575%) SAN
11 1 (0.575%) Intranet
Database & Business Intelligence
1 14 (8.046%) SQL Server
2 1 (0.575%) IDOL
2 1 (0.575%) SQL Server Reporting Services
2 1 (0.575%) SQL Server 2012
2 1 (0.575%) SQL Server Integration Services
General
1 45 (25.86%) Finance
2 13 (7.471%) Law
3 10 (5.747%) Legal
4 8 (4.598%) Banking
5 6 (3.448%) Russian Language
5 6 (3.448%) Spanish Language
6 5 (2.874%) French Language
7 4 (2.299%) German Language
7 4 (2.299%) Italian Language
7 4 (2.299%) Advertising
8 3 (1.724%) Manufacturing
9 2 (1.149%) Billing
9 2 (1.149%) Financial Institution
10 1 (0.575%) Back Office
10 1 (0.575%) Telecoms
10 1 (0.575%) Publishing
10 1 (0.575%) Retail
Miscellaneous
1 28 (16.09%) Blackberry
2 4 (2.299%) Fat Client
2 4 (2.299%) EPoS
2 4 (2.299%) Thin Client
3 3 (1.724%) Video Conferencing
3 3 (1.724%) Computer Science
4 2 (1.149%) Management Information System
5 1 (0.575%) Client/Server
5 1 (0.575%) SaaS
5 1 (0.575%) Statistics
Operating Systems
1 128 (73.56%) Windows
2 63 (36.21%) Windows XP
3 55 (31.61%) Windows 7
4 36 (20.69%) Windows Server 2003
5 29 (16.67%) Windows Server 2008
6 13 (7.471%) Linux
7 12 (6.897%) UNIX
8 6 (3.448%) Windows Vista
8 6 (3.448%) Mac OS X
9 5 (2.874%) Android
10 4 (2.299%) Windows Mobile
10 4 (2.299%) Windows NT
11 3 (1.724%) IRIX
11 3 (1.724%) Windows 2000
11 3 (1.724%) AIX
11 3 (1.724%) HPUX
11 3 (1.724%) Solaris
11 3 (1.724%) Apple iOS
11 3 (1.724%) Windows 8
11 3 (1.724%) Windows Server 2012
Processes & Methodologies
1 64 (36.78%) ITIL
2 18 (10.34%) Service Management
3 12 (6.897%) Document Management
4 8 (4.598%) Problem Management
5 7 (4.023%) CRM
6 6 (3.448%) ERP
7 5 (2.874%) Asset Management
8 3 (1.724%) Workflow
8 3 (1.724%) Business Intelligence
9 2 (1.149%) Risk Management
9 2 (1.149%) ITSM
10 1 (0.575%) Project Management
10 1 (0.575%) Service Delivery
10 1 (0.575%) Change Management
10 1 (0.575%) Data Management
10 1 (0.575%) E-Commerce
10 1 (0.575%) Root Cause Analysis
10 1 (0.575%) Service Desk Management
10 1 (0.575%) OpenUP
10 1 (0.575%) Fault Management
Programming Languages
1 5 (2.874%) SQL
2 1 (0.575%) JavaScript
Qualifications
1 27 (15.52%) Degree
2 23 (13.22%) Microsoft Certification
3 15 (8.621%) MCP
4 10 (5.747%) MCSE
4 10 (5.747%) MCDST
5 7 (4.023%) MCITP
6 4 (2.299%) CCNA
6 4 (2.299%) CCA
6 4 (2.299%) Citrix Certification
6 4 (2.299%) Cisco Certification
7 2 (1.149%) Security Cleared
7 2 (1.149%) ITIL Certification
8 1 (0.575%) Security+ Certification
8 1 (0.575%) A+ Certification
8 1 (0.575%) MCSA
Quality Assurance & Compliance
1 31 (17.82%) SLA
System Software
1 65 (37.36%) Active Directory
2 10 (5.747%) VMware Infrastructure
3 6 (3.448%) XenApp
3 6 (3.448%) Terminal Services
4 2 (1.149%) Hyper-V
4 2 (1.149%) Kamailio
Systems Management
1 1 (0.575%) Norton AntiVirus
1 1 (0.575%) Backup Exec
1 1 (0.575%) SCCM
1 1 (0.575%) SCOM
Vendors
1 92 (52.87%) Microsoft
2 37 (21.26%) Citrix
3 19 (10.92%) Cisco
4 17 (9.770%) VMware
5 12 (6.897%) Apple
6 8 (4.598%) Avaya
7 7 (4.023%) Symantec
7 7 (4.023%) Reuters
7 7 (4.023%) Bloomberg
8 6 (3.448%) Meridio
8 6 (3.448%) SonicWALL
8 6 (3.448%) Hummingbird
8 6 (3.448%) Open Text
9 3 (1.724%) Altiris
9 3 (1.724%) Novell
9 3 (1.724%) HP
9 3 (1.724%) Adobe
9 3 (1.724%) Sun
9 3 (1.724%) SAP
9 3 (1.724%) LANDesk
Helpdesk Support Analyst - Nottingham - £21k package
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
Helpdesk Support Analyst - 1st Line
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 21 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
Helpdesk Support Analyst
West London
Mac Support / iOS Support / Apple Helpline Support / 1st Line Support / Support Analyst, 6 month, 314-20ph, London Mac, iOS, Apple, iMac, Macbook, OSX Lion, Snow Leopard, Support, 1st...
Connections Recruitment Ltd.
Salary: £20 per annum
Posted: 20 May 2013
Helpdesk Support Analyst ( 2nd line )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 16 May 2013
Helpdesk Support Analyst (SQL )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 21 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
IT Helpdesk Support Analyst (IT Managed Services) North Surrey
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
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Last Updated Wednesday 22 May 2013
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