The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 815 795 792
Rank change year-on-year
-20 -3
Permanent jobs requiring a Help Desk Support Analyst 68 112 95
As % of all permanent IT jobs located in the UK 0.064% 0.095% 0.087%
As % of the Job Titles category 0.067% 0.10% 0.092%
Number of salaries quoted 58 98 85
Average salary £22,750 £23,500 £22,500
Average salary % change year-on-year
-3.19% +4.44%
90% offered a salary of more than £18,850 £17,500 £16,000
10% offered a salary of more than £31,950 £34,200 £30,000
UK excluding London average salary £20,250 £22,000 £22,000
% change year-on-year
-7.95% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 22 May 2015 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 67 £23,000 -2.12% 7
London +41 27 £26,500 -7.01% 2
South East -13 19 £23,500 +11.90% 1
South West -20 10 £20,625 -12.23% 1
Bristol -1 8 - - 1
Surrey +12 6 £25,500 -5.55%
City of London +43 5 £23,750 -5.00%
Guildford +14 5 £25,500 +41.66%
East of England +6 4 £20,000 -2.43% 1
West Sussex +4 4 £23,500 +11.90%
East Grinstead - 4 £23,500 -
Buckinghamshire -4 3 £19,000 +8.57%
Milton Keynes -18 3 £19,000 +8.57%
Kent - 3 £20,000 -
Yorkshire +9 2 £18,500 +23.33% 1
Hampshire -4 2 £24,500 +13.95% 1
Hertfordshire -5 2 £18,125 -26.02%
North West -5 2 £18,000 -25.00%
East Midlands - 2 £21,000 - 1
South Yorkshire - 2 £18,500 - 1
Cambridgeshire - 2 £20,250 -
Peterborough - 2 £20,250 -
Doncaster - 2 £18,500 -
Chatham - 2 £20,500 -
Bath +14 1 £21,500 -10.41%
Somerset +10 1 £21,500 -10.41%
South Wales +7 1 £19,000 +26.66%
Cardiff +6 1 £19,000 +26.66%
Wales +4 1 £19,000 +26.66%
Berkshire -3 1 £22,500 +5.88%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 134 (80.24%) Windows
2 80 (47.90%) Active Directory
2 80 (47.90%) Windows 7
3 65 (38.92%) MS Office
4 57 (34.13%) Windows XP
5 55 (32.93%) Citrix
6 50 (29.94%) Microsoft
7 42 (25.15%) MS Excel
7 42 (25.15%) Windows Server 2008
8 37 (22.16%) ITIL
8 37 (22.16%) Law
9 30 (17.96%) WorkSite
10 29 (17.37%) Windows 8
11 26 (15.57%) Windows Server 2003
12 24 (14.37%) Blackberry
12 24 (14.37%) Degree
13 22 (13.17%) VMware
14 21 (12.57%) HP
14 21 (12.57%) MS Exchange
14 21 (12.57%) WAN
15 20 (11.98%) LAN
16 19 (11.38%) Finance
16 19 (11.38%) Windows Server 2012
17 18 (10.78%) SLA
18 17 (10.18%) TCP/IP
18 17 (10.18%) SQL Server
19 16 (9.58%) Firewall
20 15 (8.98%) Document Management
21 13 (7.78%) Telecoms
22 12 (7.19%) Cisco

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (17.96%) WorkSite
2 21 (12.57%) MS Exchange
3 9 (5.39%) Blackberry Enterprise Server
4 7 (4.19%) Exchange Server 2010
5 2 (1.20%) Exchange Server 2007
Applications
1 65 (38.92%) MS Office
2 42 (25.15%) MS Excel
3 10 (5.99%) MS PowerPoint
Business Applications
1 1 (0.60%) Dynamics CRM
Cloud Services
1 3 (1.80%) IaaS
1 3 (1.80%) Cloud Computing
1 3 (1.80%) SaaS
1 3 (1.80%) PaaS
2 2 (1.20%) Office 365
3 1 (0.60%) Mimecast
Communications & Networking
1 21 (12.57%) WAN
2 20 (11.98%) LAN
3 17 (10.18%) TCP/IP
4 16 (9.58%) Firewall
5 10 (5.99%) SAN
6 9 (5.39%) VPN
6 9 (5.39%) DNS
7 7 (4.19%) Wi-Fi
8 6 (3.59%) VoIP
9 4 (2.40%) DHCP
10 3 (1.80%) VLAN
11 2 (1.20%) PBX
12 1 (0.60%) SNMP
12 1 (0.60%) Intranet
12 1 (0.60%) Internet
Database & Business Intelligence
1 17 (10.18%) SQL Server
2 3 (1.80%) SQL Server 2012
3 1 (0.60%) MS Access
3 1 (0.60%) MySQL
General
1 37 (22.16%) Law
2 19 (11.38%) Finance
3 13 (7.78%) Telecoms
4 11 (6.59%) Legal
5 8 (4.79%) Banking
6 3 (1.80%) Advertising
7 1 (0.60%) Multimedia
7 1 (0.60%) Front Office
7 1 (0.60%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.60%) JSP
Miscellaneous
1 24 (14.37%) Blackberry
2 5 (2.99%) Computer Science
2 5 (2.99%) Analytical Skills
3 3 (1.80%) Thin Client
3 3 (1.80%) Fat Client
3 3 (1.80%) Mobile Computing
3 3 (1.80%) Open Source
3 3 (1.80%) Data Structures
4 2 (1.20%) Mathematics
5 1 (0.60%) Client/Server
5 1 (0.60%) Handset
5 1 (0.60%) Management Information System
5 1 (0.60%) Statistics
5 1 (0.60%) iPhone
5 1 (0.60%) Reference Data
5 1 (0.60%) iSeries
Operating Systems
1 134 (80.24%) Windows
2 80 (47.90%) Windows 7
3 57 (34.13%) Windows XP
4 42 (25.15%) Windows Server 2008
5 29 (17.37%) Windows 8
6 26 (15.57%) Windows Server 2003
7 19 (11.38%) Windows Server 2012
8 9 (5.39%) Windows Vista
9 7 (4.19%) UNIX
10 4 (2.40%) Linux
11 3 (1.80%) AIX
11 3 (1.80%) Mac OS X
12 1 (0.60%) Apple iOS
12 1 (0.60%) Mac OS
Processes & Methodologies
1 37 (22.16%) ITIL
2 15 (8.98%) Document Management
3 5 (2.99%) Service Delivery
4 3 (1.80%) Problem Management
5 2 (1.20%) Data Entry
5 2 (1.20%) Root Cause Analysis
6 1 (0.60%) DNA
6 1 (0.60%) CRM
6 1 (0.60%) Service Management
6 1 (0.60%) Asset Management
6 1 (0.60%) Web Design
6 1 (0.60%) ITSM
6 1 (0.60%) Incident Management
6 1 (0.60%) Time Management
6 1 (0.60%) Release Management
6 1 (0.60%) User Acceptance Testing
6 1 (0.60%) Portfolio Management
6 1 (0.60%) Continuous Improvement
6 1 (0.60%) Network Management
6 1 (0.60%) Line Management
Programming Languages
1 7 (4.19%) SQL
2 3 (1.80%) C
Qualifications
1 24 (14.37%) Degree
2 7 (4.19%) HND
3 5 (2.99%) MCP
3 5 (2.99%) HNC
3 5 (2.99%) Microsoft Certification
3 5 (2.99%) ITIL Foundation Certificate
4 4 (2.40%) MCITP
4 4 (2.40%) ITIL Certification
4 4 (2.40%) MCSE
5 2 (1.20%) MOS
6 1 (0.60%) MCSA
6 1 (0.60%) MCTS
6 1 (0.60%) SC Cleared
6 1 (0.60%) Security Cleared
Quality Assurance & Compliance
1 18 (10.78%) SLA
2 1 (0.60%) JSP 440
2 1 (0.60%) QA
System Software
1 80 (47.90%) Active Directory
2 10 (5.99%) VMware Infrastructure
3 9 (5.39%) XenApp
4 6 (3.59%) Hyper-V
5 3 (1.80%) vSphere
6 2 (1.20%) VMware ESXi
7 1 (0.60%) Terminal Services
Systems Management
1 3 (1.80%) Tivoli
2 2 (1.20%) SCCM
3 1 (0.60%) McAfee ePO
Vendors
1 55 (32.93%) Citrix
2 50 (29.94%) Microsoft
3 22 (13.17%) VMware
4 21 (12.57%) HP
5 12 (7.19%) Cisco
6 10 (5.99%) Mitel
7 8 (4.79%) Hummingbird
7 8 (4.79%) OpenText
7 8 (4.79%) Meridio
8 6 (3.59%) Adobe
9 4 (2.40%) Altiris
10 3 (1.80%) SAP
10 3 (1.80%) Oracle
10 3 (1.80%) Bloomberg
10 3 (1.80%) LANDesk
10 3 (1.80%) Dell KACE
11 1 (0.60%) Symantec
11 1 (0.60%) McAfee
11 1 (0.60%) Reuters
11 1 (0.60%) Nortel
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