The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 795 709 737
Rank change year-on-year
-86 +28
Permanent jobs requiring a Help Desk Support Analyst 148 226 195
As % of all permanent IT jobs located in the UK 0.15% 0.22% 0.19%
As % of the Job Titles category 0.15% 0.22% 0.19%
Number of salaries quoted 137 218 185
Average salary £22,500 £22,500 £21,500
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £18,500 £19,000 £18,000
10% offered a salary of more than £28,500 £31,300 £32,500
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97897 101300 100030
As % of all permanent IT jobs located in the UK 96.11% 96.45% 96.25%
Number of salaries quoted 82176 83924 80368
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 14 February 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -71 144 £22,500 -0.55% 14
London -31 53 £25,000 -6.54% 3
South East 0 50 £21,000 -2.32% 7
East Sussex +27 21 £18,500 -9.75%
East of England 0 19 £22,000 +23.07% 4
Hastings - 11 £18,500 -
Brighton +2 10 £21,000 +2.43%
Surrey -17 10 £21,750 +0.57%
North West +34 9 £20,000 +1.26%
Manchester +26 7 £20,000 +1.26%
Hertfordshire -8 7 £20,000 +17.64% 1
Berkshire - 7 £21,500 - 1
Oxfordshire - 7 £22,750 - 3
City of London +50 5 £27,000 +11.34%
Essex - 5 £17,500 - 1
Kent +4 4 £22,750 -9.00%
Bury St Edmunds +3 4 £22,000 -2.22%
Suffolk -11 4 £22,000 -2.22%
West Midlands -23 4 £22,000 +2.32%
Wokingham - 4 £21,500 -
Peterborough +3 3 £25,000 -
East Midlands -1 3 £21,500 -
Cambridgeshire -2 3 £25,000 -16.66% 1
Yorkshire -3 3 £24,500 +20.98%
Birmingham -7 3 £23,000 +2.22%
Croydon -10 3 £24,000 -
Guildford -11 3 £22,500 +12.50%
Romford - 3 £19,000 -
Tunbridge Wells - 3 £22,500 -
South Wales +6 2 £22,750 +16.66%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 14 February 2016, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 239 (69.88%) Windows
2 173 (50.58%) Microsoft
3 168 (49.12%) Active Directory
4 134 (39.18%) Windows 7
5 112 (32.75%) MS Office
6 106 (30.99%) MS Excel
7 81 (23.68%) ITIL
7 81 (23.68%) Windows Server
8 71 (20.76%) Windows XP
9 54 (15.79%) Law
10 52 (15.20%) Citrix
11 51 (14.91%) Windows Server 2008
12 46 (13.45%) iManage
13 45 (13.16%) Windows Server 2003
14 44 (12.87%) SLA
14 44 (12.87%) MS Exchange
15 43 (12.57%) Degree
16 41 (11.99%) Office 365
17 40 (11.70%) SQL
18 34 (9.94%) Windows 8
19 32 (9.36%) TCP/IP
19 32 (9.36%) VMware
20 31 (9.06%) Microsoft Certification
21 25 (7.31%) SQL Server
21 25 (7.31%) Analytical Skills
22 24 (7.02%) Finance
22 24 (7.02%) VMware Infrastructure
23 22 (6.43%) ITIL Certification
24 21 (6.14%) Legal
24 21 (6.14%) Service Management

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 14 February 2016, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (12.87%) MS Exchange
2 15 (4.39%) Exchange Server 2010
3 13 (3.80%) SharePoint
4 11 (3.22%) Exchange Server 2007
5 9 (2.63%) Blackberry Enterprise Server
6 6 (1.75%) CMS
6 6 (1.75%) Exchange Server 2003
6 6 (1.75%) IIS
6 6 (1.75%) Skype for Business
7 5 (1.46%) Exchange Server 2013
8 4 (1.17%) Exchange Server 2000
8 4 (1.17%) IBM Notes
9 3 (0.88%) SharePoint 2010
Applications
1 112 (32.75%) MS Office
2 106 (30.99%) MS Excel
3 11 (3.22%) MS PowerPoint
4 6 (1.75%) Spreadsheet
5 2 (0.58%) MS Visio
6 1 (0.29%) MS Project
Business Applications
1 3 (0.88%) SAP Oil and Gas
2 2 (0.58%) Dynamics CRM
Cloud Services
1 41 (11.99%) Office 365
2 3 (0.88%) Dropbox
Communications & Networking
1 32 (9.36%) TCP/IP
2 17 (4.97%) DNS
2 17 (4.97%) VPN
3 14 (4.09%) LAN
4 13 (3.80%) Internet
4 13 (3.80%) WAN
5 11 (3.22%) Extranet
5 11 (3.22%) Firewall
6 9 (2.63%) VoIP
7 8 (2.34%) Wireless
8 7 (2.05%) DHCP
8 7 (2.05%) HTTPS
9 6 (1.75%) IP Telephony
9 6 (1.75%) Remote Desktop
9 6 (1.75%) SNMP
9 6 (1.75%) Unified Communications
10 4 (1.17%) ADSL
10 4 (1.17%) Broadband
10 4 (1.17%) Intranet
11 3 (0.88%) VDSL
Database & Business Intelligence
1 25 (7.31%) SQL Server
2 3 (0.88%) SQL Server Integration Services
3 1 (0.29%) Oracle Database
3 1 (0.29%) Oracle Reports
3 1 (0.29%) SQL Server 2005
3 1 (0.29%) SQL Server 2008
Development Applications
1 2 (0.58%) JIRA
General
1 54 (15.79%) Law
2 24 (7.02%) Finance
3 21 (6.14%) Legal
4 10 (2.92%) Retail
5 9 (2.63%) Banking
5 9 (2.63%) Electronics
6 6 (1.75%) Billing
6 6 (1.75%) Telecoms
7 4 (1.17%) German Language
8 3 (0.88%) Manufacturing
8 3 (0.88%) Marketing
8 3 (0.88%) Pharmaceutical
9 2 (0.58%) Advertising
10 1 (0.29%) Financial Institution
10 1 (0.29%) Investment Banking
Libraries, Frameworks & Software Standards
1 7 (2.05%) .NET
1 7 (2.05%) ASP.NET
1 7 (2.05%) jQuery
2 1 (0.29%) COM
2 1 (0.29%) CSS
2 1 (0.29%) HTML
Miscellaneous
1 25 (7.31%) Analytical Skills
2 21 (6.14%) Blackberry
3 17 (4.97%) Computer Science
4 14 (4.09%) Driving Licence
5 6 (1.75%) Video Conferencing
6 5 (1.46%) Data Structures
6 5 (1.46%) iPhone
7 3 (0.88%) EPoS
7 3 (0.88%) iPad
7 3 (0.88%) Management Information System
7 3 (0.88%) Smartphone
7 3 (0.88%) Visualisation
8 2 (0.58%) Fat Client
8 2 (0.58%) Mathematics
8 2 (0.58%) Mobile App
8 2 (0.58%) Statistics
8 2 (0.58%) Thin Client
9 1 (0.29%) Data Centre
9 1 (0.29%) Enterprise Software
9 1 (0.29%) Private Cloud
Operating Systems
1 239 (69.88%) Windows
2 134 (39.18%) Windows 7
3 81 (23.68%) Windows Server
4 71 (20.76%) Windows XP
5 51 (14.91%) Windows Server 2008
6 45 (13.16%) Windows Server 2003
7 34 (9.94%) Windows 8
8 21 (6.14%) Windows Server 2012
9 19 (5.56%) Android
10 17 (4.97%) Apple iOS
11 7 (2.05%) Linux
11 7 (2.05%) Windows Vista
12 5 (1.46%) Windows 10
13 4 (1.17%) Windows 2000 Server
14 3 (0.88%) Mac OS
14 3 (0.88%) Unix
15 1 (0.29%) Mac OS X
15 1 (0.29%) Windows 2000
Processes & Methodologies
1 81 (23.68%) ITIL
2 21 (6.14%) Service Management
3 15 (4.39%) Incident Management
4 13 (3.80%) Disaster Recovery
5 12 (3.51%) CRM
5 12 (3.51%) Problem Management
6 11 (3.22%) Coaching
6 11 (3.22%) Service Delivery
7 10 (2.92%) Project Management
7 10 (2.92%) Validation
8 9 (2.63%) ITSM
8 9 (2.63%) Time Management
9 8 (2.34%) Root Cause Analysis
10 7 (2.05%) Logistics
10 7 (2.05%) MVC
10 7 (2.05%) Web Development
11 6 (1.75%) System Testing
12 5 (1.46%) Asset Management
12 5 (1.46%) Document Management
12 5 (1.46%) Ticket Management
Programming Languages
1 40 (11.70%) SQL
2 9 (2.63%) C
3 7 (2.05%) C#
4 6 (1.75%) PowerShell
4 6 (1.75%) T-SQL
4 6 (1.75%) VB
5 4 (1.17%) PL/SQL
6 1 (0.29%) VBA
Qualifications
1 43 (12.57%) Degree
2 31 (9.06%) Microsoft Certification
3 22 (6.43%) ITIL Certification
4 14 (4.09%) MCSE
5 11 (3.22%) CCNA
5 11 (3.22%) Cisco Certification
5 11 (3.22%) MCP
6 9 (2.63%) MCITP
7 7 (2.05%) MCSA
7 7 (2.05%) MOS
8 6 (1.75%) Security Cleared
9 5 (1.46%) HND
10 4 (1.17%) A+ Certification
10 4 (1.17%) ITIL Foundation Certificate
11 3 (0.88%) SC Cleared
12 2 (0.58%) MCTS
13 1 (0.29%) MCDST
13 1 (0.29%) Network+ Certification
13 1 (0.29%) NVQ Level 3
13 1 (0.29%) NVQ Level 4
Quality Assurance & Compliance
1 44 (12.87%) SLA
2 1 (0.29%) QA
System Software
1 168 (49.12%) Active Directory
2 24 (7.02%) VMware Infrastructure
3 12 (3.51%) Terminal Services
4 7 (2.05%) Hyper-V
5 4 (1.17%) vSphere
6 3 (0.88%) XenServer
7 2 (0.58%) XenApp
8 1 (0.29%) Citrix Presentation Server
8 1 (0.29%) Terminal Server
8 1 (0.29%) XenDesktop
Systems Management
1 5 (1.46%) SCCM
2 1 (0.29%) Microsoft Data Protection Manager
2 1 (0.29%) Nagios
2 1 (0.29%) SCOM
Vendors
1 173 (50.58%) Microsoft
2 52 (15.20%) Citrix
3 46 (13.45%) iManage
4 32 (9.36%) VMware
5 10 (2.92%) Apple
6 6 (1.75%) Cisco
6 6 (1.75%) Oracle
6 6 (1.75%) Red Hat
7 5 (1.46%) Sage
8 4 (1.17%) Interwoven
8 4 (1.17%) Lotus
8 4 (1.17%) Progress
8 4 (1.17%) ServiceNow
8 4 (1.17%) Sophos
9 3 (0.88%) AVG
9 3 (0.88%) Draytek
9 3 (0.88%) Google
9 3 (0.88%) Remedy
9 3 (0.88%) SAP
9 3 (0.88%) ThinPrint
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + Bonus and Training
Posted: 2 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: Yesterday
London
Briswin
Salary: From £25,000 to £28,000 per annum
Posted: 2 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 3 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: 3 days ago
Cambridge, Cambridgeshire
CV Screen Ltd
Salary: to £24k + Benefits
Posted: 3 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: 25000
Posted: 4 days ago
Bedford, Bedfordshire
Bluetownonline
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £25k - 32k per year
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £23000 - £26000 per annum
Posted: 9 days ago
Newbury
People Source Consulting
Salary: £20000 - £30000 per annum + 21% shift bonus + benefits
Posted: 12 days ago