The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 837 817 795
Rank change year-on-year
-20 -22
Permanent jobs requiring a Help Desk Support Analyst 77 104 100
As % of all permanent IT jobs located in the UK 0.069% 0.087% 0.090%
As % of the Job Titles category 0.073% 0.092% 0.095%
Number of salaries quoted 66 90 90
Average salary £23,250 £22,500 £22,500
Average salary % change year-on-year
+3.33% -
90% offered a salary of more than £19,000 £17,500 £16,000
10% offered a salary of more than £32,750 £34,000 £30,000
UK excluding London average salary £20,000 £20,984 £22,000
% change year-on-year
-4.68% -4.62%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
105040 113071 104868
As % of all permanent IT jobs located in the UK 94.64% 94.60% 94.74%
Number of salaries quoted 85862 91852 87227
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 28 April 2015 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 77 £23,250 +3.33% 9
London +34 33 £26,000 -16.12% 3
South East -9 19 £23,500 +11.90% 2
Surrey +11 11 £25,500 +27.50%
South West -10 10 £20,500 -10.86% 1
Bristol 0 8 - - 1
Guildford +9 6 £26,000 +44.44%
Yorkshire +7 6 £18,750 -12.79%
City of London +35 4 £20,500 -18.00%
East Midlands +18 4 £23,000 +27.77%
Woking +12 4 £22,250 +30.88%
South Yorkshire -2 4 £18,500 -13.95%
Kent +22 3 £20,000 +5.26%
West Sussex +12 3 £23,500 +11.90%
East of England +12 3 £19,000 +15.15% 1
Northamptonshire - 3 £23,000 -
Doncaster - 3 £18,500 -
East Grinstead - 3 £23,500 -
Northampton - 3 £23,000 -
Leeds +13 2 £20,000 +33.33%
West Yorkshire +9 2 £20,000 +9.58%
Hertfordshire -5 2 £17,750 -35.45%
Chatham - 2 £20,500 -
Chessington - 2 £22,000 -
North West +8 1 - - 2
Somerset +6 1 £21,500 -8.51%
Bath +4 1 £21,500 -8.51%
Wiltshire +3 1 £19,500 -25.00%
Hampshire -2 1 £22,500 +1.12% 1
Buckinghamshire -5 1 £17,500 -1.40%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 April 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 145 (83.33%) Windows
2 81 (46.55%) Active Directory
3 80 (45.98%) Windows 7
4 61 (35.06%) MS Office
5 53 (30.46%) Windows XP
6 47 (27.01%) Citrix
6 47 (27.01%) Microsoft
7 45 (25.86%) MS Excel
8 44 (25.29%) ITIL
8 44 (25.29%) Windows Server 2008
9 34 (19.54%) Law
10 32 (18.39%) Windows 8
11 28 (16.09%) Windows Server 2003
11 28 (16.09%) WorkSite
12 26 (14.94%) Degree
13 23 (13.22%) VMware
14 22 (12.64%) Finance
14 22 (12.64%) MS Exchange
14 22 (12.64%) Windows Server 2012
15 20 (11.49%) HP
16 19 (10.92%) SLA
16 19 (10.92%) WAN
16 19 (10.92%) TCP/IP
16 19 (10.92%) Blackberry
17 18 (10.34%) LAN
18 16 (9.20%) SQL Server
18 16 (9.20%) Firewall
19 15 (8.62%) Cisco
19 15 (8.62%) Document Management
20 12 (6.90%) DNS

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 April 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (16.09%) WorkSite
2 22 (12.64%) MS Exchange
3 9 (5.17%) Blackberry Enterprise Server
3 9 (5.17%) Exchange Server 2010
4 5 (2.87%) Exchange Server 2007
Applications
1 61 (35.06%) MS Office
2 45 (25.86%) MS Excel
3 10 (5.75%) MS PowerPoint
Cloud Services
1 5 (2.87%) Office 365
2 3 (1.72%) IaaS
2 3 (1.72%) Cloud Computing
2 3 (1.72%) SaaS
2 3 (1.72%) PaaS
3 1 (0.57%) Mimecast
Communications & Networking
1 19 (10.92%) WAN
1 19 (10.92%) TCP/IP
2 18 (10.34%) LAN
3 16 (9.20%) Firewall
4 12 (6.90%) DNS
5 10 (5.75%) SAN
6 8 (4.60%) VPN
6 8 (4.60%) Wi-Fi
7 5 (2.87%) VoIP
8 4 (2.30%) DHCP
9 3 (1.72%) VLAN
10 1 (0.57%) SNMP
10 1 (0.57%) PBX
10 1 (0.57%) Internet
Database & Business Intelligence
1 16 (9.20%) SQL Server
2 3 (1.72%) SQL Server 2012
General
1 34 (19.54%) Law
2 22 (12.64%) Finance
3 10 (5.75%) Legal
4 8 (4.60%) Telecoms
5 5 (2.87%) Banking
6 3 (1.72%) Advertising
7 1 (0.57%) Front Office
7 1 (0.57%) Multimedia
7 1 (0.57%) Investment Banking
Miscellaneous
1 19 (10.92%) Blackberry
2 6 (3.45%) Computer Science
3 5 (2.87%) Analytical Skills
3 5 (2.87%) Data Structures
4 3 (1.72%) Open Source
4 3 (1.72%) Mobile Computing
5 2 (1.15%) Fat Client
5 2 (1.15%) Thin Client
6 1 (0.57%) iSeries
6 1 (0.57%) Handset
6 1 (0.57%) Mathematics
Operating Systems
1 145 (83.33%) Windows
2 80 (45.98%) Windows 7
3 53 (30.46%) Windows XP
4 44 (25.29%) Windows Server 2008
5 32 (18.39%) Windows 8
6 28 (16.09%) Windows Server 2003
7 22 (12.64%) Windows Server 2012
8 9 (5.17%) Windows Vista
9 7 (4.02%) UNIX
10 3 (1.72%) Mac OS X
10 3 (1.72%) AIX
10 3 (1.72%) Linux
11 1 (0.57%) Mac OS
11 1 (0.57%) Apple iOS
Processes & Methodologies
1 44 (25.29%) ITIL
2 15 (8.62%) Document Management
3 6 (3.45%) Service Delivery
4 2 (1.15%) Service Management
4 2 (1.15%) Incident Management
4 2 (1.15%) Problem Management
4 2 (1.15%) Root Cause Analysis
5 1 (0.57%) Network Monitoring
5 1 (0.57%) Line Management
5 1 (0.57%) Time Management
5 1 (0.57%) Continuous Improvement
5 1 (0.57%) Logistics
5 1 (0.57%) ITSM
5 1 (0.57%) Web Design
5 1 (0.57%) Asset Management
Programming Languages
1 10 (5.75%) SQL
2 3 (1.72%) C
Qualifications
1 26 (14.94%) Degree
2 8 (4.60%) HND
3 7 (4.02%) MCP
4 6 (3.45%) ITIL Certification
5 5 (2.87%) ITIL Foundation Certificate
6 4 (2.30%) HNC
6 4 (2.30%) MCSE
6 4 (2.30%) Microsoft Certification
7 3 (1.72%) MCITP
8 1 (0.57%) A+ Certification
8 1 (0.57%) MOS
Quality Assurance & Compliance
1 19 (10.92%) SLA
2 1 (0.57%) QA
System Software
1 81 (46.55%) Active Directory
2 11 (6.32%) VMware Infrastructure
3 8 (4.60%) Hyper-V
4 7 (4.02%) XenApp
5 5 (2.87%) vSphere
5 5 (2.87%) VMware ESXi
Systems Management
1 3 (1.72%) Tivoli
2 1 (0.57%) SCCM
2 1 (0.57%) McAfee ePO
Vendors
1 47 (27.01%) Microsoft
1 47 (27.01%) Citrix
2 23 (13.22%) VMware
3 20 (11.49%) HP
4 15 (8.62%) Cisco
5 10 (5.75%) Mitel
6 8 (4.60%) Meridio
6 8 (4.60%) Hummingbird
6 8 (4.60%) OpenText
7 5 (2.87%) Altiris
7 5 (2.87%) Adobe
7 5 (2.87%) Oracle
8 3 (1.72%) SAP
8 3 (1.72%) LANDesk
9 2 (1.15%) Dell KACE
9 2 (1.15%) Bloomberg
10 1 (0.57%) McAfee
10 1 (0.57%) Wyse
10 1 (0.57%) Dell
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