The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 839 803 792
Rank change year-on-year
-36 -11
Permanent jobs requiring a Help Desk Support Analyst 60 107 89
As % of all permanent IT jobs located in the UK 0.054% 0.092% 0.084%
As % of the Job Titles category 0.057% 0.097% 0.089%
Number of salaries quoted 52 99 81
Average salary £22,750 £23,750 £20,000
Average salary % change year-on-year
-4.21% +18.75%
90% offered a salary of more than £19,000 £17,150 £17,000
10% offered a salary of more than £27,500 £29,250 £27,500
UK excluding London average salary £21,750 £22,000 £19,250
% change year-on-year
-1.13% +14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104523 110040 100310
As % of all permanent IT jobs located in the UK 94.18% 94.52% 94.29%
Number of salaries quoted 87158 89009 83141
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 1 September 2015 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 58 £23,000 -4.16% 5
London -16 18 £24,500 -2.00% 3
South East -14 14 £20,500 +2.50% 1
Birmingham +12 7 £23,000 -
North West +7 7 £20,750 +6.41%
West Midlands -2 7 £23,000 +21.05%
East of England -2 6 £23,000 +39.39%
Buckinghamshire -18 6 £18,750 +4.16%
South West -27 6 £23,250 -3.12%
Manchester +7 5 £19,250 -14.44%
Bristol -9 5 £24,000 +9.09%
Milton Keynes -13 5 £17,500 -2.77%
City of London +33 4 £27,250 -9.16%
Luton - 3 £23,000 -
Bromley - 3 £24,500 -
Bedfordshire - 3 £23,000 -
Berkshire +18 2 £24,250 +24.35%
Hampshire +13 2 £22,000 +10.00%
Brighton +11 2 £22,500 -6.25% 1
East Sussex +6 2 £22,500 -6.25% 1
Cardiff - 2 £21,250 - 1
South Wales - 2 £21,250 - 1
Wales - 2 £21,250 - 1
Cambridge - 2 £22,500 -
Lancashire - 2 £22,000 -
Blackpool - 2 £22,000 -
Cambridgeshire - 2 £22,500 -
Stevenage +6 1 £27,500 +66.66%
Surrey +3 1 - -
Bath +1 1 £22,500 -6.25%

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 September 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 95 (80.51%) Windows
2 63 (53.39%) Microsoft
3 59 (50.00%) Active Directory
4 48 (40.68%) Windows 7
5 47 (39.83%) MS Office
6 38 (32.20%) Windows XP
7 35 (29.66%) MS Excel
8 31 (26.27%) Citrix
9 28 (23.73%) Law
10 26 (22.03%) SLA
10 26 (22.03%) Windows Server 2008
11 25 (21.19%) WorkSite
12 23 (19.49%) ITIL
13 21 (17.80%) Windows Server 2003
13 21 (17.80%) Windows 8
14 17 (14.41%) Degree
15 16 (13.56%) Blackberry
15 16 (13.56%) MS Exchange
16 13 (11.02%) Microsoft Certification
16 13 (11.02%) WAN
16 13 (11.02%) LAN
16 13 (11.02%) Windows Vista
16 13 (11.02%) Telecoms
16 13 (11.02%) Finance
17 11 (9.32%) Document Management
17 11 (9.32%) SQL Server
17 11 (9.32%) SQL
18 10 (8.47%) Windows Server 2012
18 10 (8.47%) Analytical Skills
18 10 (8.47%) SharePoint

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 September 2015, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (21.19%) WorkSite
2 16 (13.56%) MS Exchange
3 10 (8.47%) SharePoint
4 7 (5.93%) Lync
5 3 (2.54%) CMS
6 2 (1.69%) IBM Notes
6 2 (1.69%) Exchange Server 2010
Applications
1 47 (39.83%) MS Office
2 35 (29.66%) MS Excel
3 4 (3.39%) MS PowerPoint
4 3 (2.54%) Spreadsheet
Business Applications
1 1 (0.85%) Dynamics CRM
Cloud Services
1 2 (1.69%) Office 365
Communications & Networking
1 13 (11.02%) LAN
1 13 (11.02%) WAN
2 9 (7.63%) TCP/IP
3 8 (6.78%) Wi-Fi
4 7 (5.93%) VPN
4 7 (5.93%) VoIP
5 6 (5.08%) Wireless
6 3 (2.54%) DNS
7 2 (1.69%) Intranet
7 2 (1.69%) Broadband
7 2 (1.69%) DHCP
7 2 (1.69%) HTTP
8 1 (0.85%) SNMP
8 1 (0.85%) PBX
8 1 (0.85%) Firewall
8 1 (0.85%) VLAN
8 1 (0.85%) Unified Communications
8 1 (0.85%) Structured Cabling
Database & Business Intelligence
1 11 (9.32%) SQL Server
2 1 (0.85%) MS Access
2 1 (0.85%) SQL Server 2012
2 1 (0.85%) MySQL
General
1 28 (23.73%) Law
2 13 (11.02%) Telecoms
2 13 (11.02%) Finance
3 9 (7.63%) Banking
4 6 (5.08%) Legal
5 3 (2.54%) Billing
5 3 (2.54%) Electronics
6 1 (0.85%) Back Office
6 1 (0.85%) Marketing
6 1 (0.85%) German Language
6 1 (0.85%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.69%) JSP
2 1 (0.85%) HTML
Miscellaneous
1 16 (13.56%) Blackberry
2 10 (8.47%) Analytical Skills
3 8 (6.78%) Computer Science
4 4 (3.39%) iPhone
5 3 (2.54%) iPad
5 3 (2.54%) Mathematics
5 3 (2.54%) Fat Client
5 3 (2.54%) Thin Client
6 2 (1.69%) Client/Server
6 2 (1.69%) Management Information System
6 2 (1.69%) Reference Data
6 2 (1.69%) Data Structures
7 1 (0.85%) New Media
7 1 (0.85%) Mobile Computing
7 1 (0.85%) User Experience
7 1 (0.85%) Statistics
7 1 (0.85%) Video Conferencing
7 1 (0.85%) Wiki
Operating Systems
1 95 (80.51%) Windows
2 48 (40.68%) Windows 7
3 38 (32.20%) Windows XP
4 26 (22.03%) Windows Server 2008
5 21 (17.80%) Windows Server 2003
5 21 (17.80%) Windows 8
6 13 (11.02%) Windows Vista
7 10 (8.47%) Windows Server 2012
8 7 (5.93%) AIX
9 4 (3.39%) Windows 2000
10 2 (1.69%) Linux
10 2 (1.69%) Mac OS X
Processes & Methodologies
1 23 (19.49%) ITIL
2 11 (9.32%) Document Management
3 7 (5.93%) CRM
4 5 (4.24%) Problem Management
4 5 (4.24%) Time Management
5 4 (3.39%) Data Security
6 3 (2.54%) Root Cause Analysis
6 3 (2.54%) Incident Management
7 2 (1.69%) Software Deployment
7 2 (1.69%) DNA
7 2 (1.69%) Project Management
7 2 (1.69%) Release Management
7 2 (1.69%) Data Entry
7 2 (1.69%) Portfolio Management
8 1 (0.85%) Continuous Improvement
8 1 (0.85%) Online Marketing
8 1 (0.85%) Network Management
8 1 (0.85%) User Acceptance Testing
8 1 (0.85%) Data Protection
8 1 (0.85%) Service Management
Programming Languages
1 11 (9.32%) SQL
2 4 (3.39%) VBA
3 3 (2.54%) C
4 1 (0.85%) Java
4 1 (0.85%) JavaScript
4 1 (0.85%) T-SQL
Qualifications
1 17 (14.41%) Degree
2 13 (11.02%) Microsoft Certification
3 8 (6.78%) MCP
4 7 (5.93%) ITIL Certification
5 5 (4.24%) HNC
5 5 (4.24%) HND
5 5 (4.24%) MCSE
5 5 (4.24%) MCITP
6 4 (3.39%) MCSA
7 2 (1.69%) MOS
7 2 (1.69%) SC Cleared
7 2 (1.69%) Security Cleared
8 1 (0.85%) MCTS
8 1 (0.85%) A+ Certification
Quality Assurance & Compliance
1 26 (22.03%) SLA
2 2 (1.69%) JSP 440
System Software
1 59 (50.00%) Active Directory
2 8 (6.78%) Hyper-V
3 7 (5.93%) XenApp
4 6 (5.08%) VMware Infrastructure
5 4 (3.39%) Terminal Services
6 2 (1.69%) vSphere
Systems Management
1 9 (7.63%) SCCM
2 7 (5.93%) SCOM
3 1 (0.85%) MAILsweeper
Vendors
1 63 (53.39%) Microsoft
2 31 (26.27%) Citrix
3 9 (7.63%) HP
3 9 (7.63%) Hummingbird
3 9 (7.63%) VMware
4 7 (5.93%) Meridio
4 7 (5.93%) OpenText
5 4 (3.39%) Bloomberg
5 4 (3.39%) Adobe
6 3 (2.54%) Oracle
6 3 (2.54%) Dell KACE
7 2 (1.69%) Reuters
7 2 (1.69%) LANDesk
7 2 (1.69%) Trend Micro
7 2 (1.69%) Acronis
7 2 (1.69%) Interwoven
7 2 (1.69%) Lotus
8 1 (0.85%) Apple
8 1 (0.85%) Symantec
8 1 (0.85%) Google
London
Information Technology Services
Salary: £23k - 26k per year
Posted: Yesterday
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 5 days ago
Cardiff
CPS Group
Salary: £18k - 24k per year + pension, benefits
Posted: 7 days ago
London
Recruitment Genius
Salary: £22000 - £24000 per annum
Posted: 11 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 13 days ago
Oakham
Shortlist Recruitment
Salary: £18000 - £22000 per annum + Generous Benefits
Posted: 21 days ago