The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 735 777 721
Rank change year-on-year
+42 -56
Permanent jobs requiring a Help Desk Support Analyst 161 164 250
As % of all permanent IT jobs located in the UK 0.17% 0.15% 0.22%
As % of the Job Titles category 0.17% 0.16% 0.23%
Number of salaries quoted 147 157 229
Median salary £23,000 £22,500 £23,750
Median salary % change year-on-year
+2.22% -5.26%
90% offered a salary of more than £19,000 £18,000 £18,025
10% offered a salary of more than £35,000 £31,500 £32,000
UK excluding London median salary £20,750 £20,750 £22,000
% change year-on-year
- -5.68%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 27 September 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 156 £23,000 +2.22% 8
London +61 70 £24,000 -7.69%
South East +34 45 £21,500 +2.38% 2
East of England +20 14 £22,250 -3.26% 3
Yorkshire +22 13 £20,500 +13.88%
West Yorkshire +20 11 £20,500 +13.88%
West Sussex +16 11 £22,500 +7.14%
Milton Keynes +29 10 £19,000 -11.62%
Buckinghamshire +19 10 £19,000 -9.52%
Leeds +28 9 £20,500 +13.88%
Hampshire +6 8 £20,750 +3.75% 1
Surrey +16 7 £19,000 -8.43%
North West +5 7 £19,000 -2.56% 2
Oxfordshire +1 7 £35,000 +59.09%
Gatwick - 7 £22,500 -
City of London +40 6 £30,000 +13.20%
Hertfordshire +14 5 £20,000 -4.76% 1
Manchester -8 5 £22,000 +15.78% 2
Farnborough - 5 £21,500 -
Cambridgeshire +12 4 £22,000 -8.33%
Suffolk -4 4 £23,250 -7.00%
South West -10 4 £19,250 -4.93% 1
Bury St Edmunds - 4 £23,250 -
Farnham - 3 £19,000 -
Faringdon - 3 £35,000 -
Coulsdon - 3 £23,000 -
Croydon - 3 £22,000 -
Peterborough - 3 £22,000 -
Crawley +8 2 £28,000 +40.00%
Stevenage +4 2 £20,000 -27.27%

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 248 (68.13%) Windows
2 211 (57.97%) Active Directory
3 143 (39.29%) Microsoft
4 135 (37.09%) Windows 7
5 129 (35.44%) MS Office
6 122 (33.52%) MS Excel
7 98 (26.92%) ITIL
8 70 (19.23%) Windows Server
9 62 (17.03%) Windows XP
10 51 (14.01%) SLA
11 50 (13.74%) iManage
12 47 (12.91%) MS Exchange
13 42 (11.54%) Citrix
14 40 (10.99%) Finance
14 40 (10.99%) Office 365
15 38 (10.44%) SQL
15 38 (10.44%) Windows Server 2008
16 37 (10.16%) Windows 8
17 36 (9.89%) TCP/IP
18 33 (9.07%) Degree
18 33 (9.07%) DNS
19 28 (7.69%) DHCP
20 27 (7.42%) Blackberry
21 25 (6.87%) SharePoint
22 24 (6.59%) LAN
22 24 (6.59%) ITIL Certification
22 24 (6.59%) Legal
22 24 (6.59%) Windows 10
23 23 (6.32%) Windows Server 2012
24 22 (6.04%) VoIP

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (12.91%) MS Exchange
2 25 (6.87%) SharePoint
3 19 (5.22%) Skype for Business
4 8 (2.20%) Exchange Server 2010
5 5 (1.37%) Blackberry Enterprise Server
6 4 (1.10%) Exchange Server 2007
6 4 (1.10%) IBM Notes
7 3 (0.82%) Exchange Server 2000
7 3 (0.82%) Exchange Server 2013
8 2 (0.55%) Exchange Server 2003
8 2 (0.55%) IIS
Applications
1 129 (35.44%) MS Office
2 122 (33.52%) MS Excel
3 16 (4.40%) MS PowerPoint
4 2 (0.55%) Photoshop
5 1 (0.27%) MS Visio
Business Applications
1 7 (1.92%) Eikon
2 1 (0.27%) SAP Oil and Gas
Cloud Services
1 40 (10.99%) Office 365
2 8 (2.20%) Amazon AWS
2 8 (2.20%) Cloud Computing
3 4 (1.10%) Microsoft Azure
4 2 (0.55%) Mimecast
Communications & Networking
1 36 (9.89%) TCP/IP
2 33 (9.07%) DNS
3 28 (7.69%) DHCP
4 24 (6.59%) LAN
5 22 (6.04%) VoIP
6 21 (5.77%) WAN
7 19 (5.22%) Firewall
8 6 (1.65%) VPN
8 6 (1.65%) Wireless
9 5 (1.37%) Remote Desktop
9 5 (1.37%) WebEx
10 4 (1.10%) Skype
10 4 (1.10%) Wi-Fi
11 3 (0.82%) Intranet
12 2 (0.55%) Cisco IPT
12 2 (0.55%) Internet
12 2 (0.55%) SAN
12 2 (0.55%) VLAN
13 1 (0.27%) 4G
13 1 (0.27%) IP Telephony
Database & Business Intelligence
1 7 (1.92%) SQL Server
2 5 (1.37%) SQL Server 2000
2 5 (1.37%) SQL Server 2005
2 5 (1.37%) SQL Server 2008
2 5 (1.37%) SQL Server 2012
Development Applications
1 2 (0.55%) JIRA
General
1 40 (10.99%) Finance
2 24 (6.59%) Legal
3 16 (4.40%) Law
4 9 (2.47%) Banking
5 7 (1.92%) Retail
5 7 (1.92%) Telecoms
6 4 (1.10%) Automotive
6 4 (1.10%) Marketing
7 3 (0.82%) Financial Institution
7 3 (0.82%) German Language
8 2 (0.55%) Billing
8 2 (0.55%) French Language
9 1 (0.27%) Advertising
9 1 (0.27%) Electronics
9 1 (0.27%) Manufacturing
Libraries, Frameworks & Software Standards
1 8 (2.20%) Web Services
2 2 (0.55%) .NET
3 1 (0.27%) HTML
Miscellaneous
1 27 (7.42%) Blackberry
2 14 (3.85%) iPad
3 11 (3.02%) Analytical Skills
3 11 (3.02%) Computer Science
4 8 (2.20%) iPhone
5 6 (1.65%) Smartphone
6 5 (1.37%) Fat Client
6 5 (1.37%) Replication
6 5 (1.37%) Thin Client
7 4 (1.10%) Data Centre
8 3 (0.82%) Driving Licence
8 3 (0.82%) EPoS
8 3 (0.82%) Handset
8 3 (0.82%) Management Information System
9 2 (0.55%) Enterprise Software
9 2 (0.55%) Fintech
9 2 (0.55%) User Experience
9 2 (0.55%) Video Conferencing
10 1 (0.27%) BYOD
10 1 (0.27%) Mobile Computing
Operating Systems
1 248 (68.13%) Windows
2 135 (37.09%) Windows 7
3 70 (19.23%) Windows Server
4 62 (17.03%) Windows XP
5 38 (10.44%) Windows Server 2008
6 37 (10.16%) Windows 8
7 24 (6.59%) Windows 10
8 23 (6.32%) Windows Server 2012
9 19 (5.22%) Mac OS X
10 18 (4.95%) Windows Server 2003
11 12 (3.30%) Android
11 12 (3.30%) Apple iOS
12 8 (2.20%) Linux
13 6 (1.65%) Windows Phone
13 6 (1.65%) Windows Vista
14 3 (0.82%) Unix
14 3 (0.82%) Windows 2000 Server
15 1 (0.27%) BlackBerry OS
Processes & Methodologies
1 98 (26.92%) ITIL
2 18 (4.95%) Service Management
3 14 (3.85%) Incident Management
3 14 (3.85%) Problem Management
4 13 (3.57%) Wealth Management
5 12 (3.30%) ITSM
6 10 (2.75%) Time Management
7 7 (1.92%) CRM
8 6 (1.65%) ERP
8 6 (1.65%) Service Delivery
9 5 (1.37%) Data Security
10 4 (1.10%) Change Management
10 4 (1.10%) Continuous Improvement
10 4 (1.10%) Process Improvement
10 4 (1.10%) Project Management
10 4 (1.10%) Root Cause Analysis
11 3 (0.82%) Business Transformation
11 3 (0.82%) Coaching
11 3 (0.82%) Mobile Device Management
11 3 (0.82%) Two-Factor Authentication
Programming Languages
1 38 (10.44%) SQL
2 4 (1.10%) C
2 4 (1.10%) PL/SQL
3 3 (0.82%) Java
3 3 (0.82%) VB
4 2 (0.55%) C#
4 2 (0.55%) JavaScript
5 1 (0.27%) PowerShell
Qualifications
1 33 (9.07%) Degree
2 24 (6.59%) ITIL Certification
3 20 (5.49%) Microsoft Certification
4 15 (4.12%) MCSE
5 13 (3.57%) MCP
6 11 (3.02%) MOS
7 10 (2.75%) MCSA
8 7 (1.92%) HND
8 7 (1.92%) MCITP
9 5 (1.37%) Security Cleared
10 4 (1.10%) CCNA
10 4 (1.10%) Cisco Certification
11 3 (0.82%) MCDST
11 3 (0.82%) MCTS
12 2 (0.55%) ITIL Foundation Certificate
13 1 (0.27%) A+ Certification
13 1 (0.27%) Network+ Certification
13 1 (0.27%) SC Cleared
13 1 (0.27%) Server+ Certification
Quality Assurance & Compliance
1 51 (14.01%) SLA
2 13 (3.57%) QA
3 1 (0.27%) Data Quality
3 1 (0.27%) ISO/IEC 20000
System Software
1 211 (57.97%) Active Directory
2 14 (3.85%) XenApp
3 11 (3.02%) VMware Infrastructure
4 9 (2.47%) Terminal Services
5 7 (1.92%) Hyper-V
6 5 (1.37%) XenDesktop
7 3 (0.82%) VMware ESXi
7 3 (0.82%) vSphere
8 2 (0.55%) Citrix Presentation Server
9 1 (0.27%) Terminal Server
9 1 (0.27%) Virtual Servers
Systems Management
1 8 (2.20%) SCCM
2 7 (1.92%) Backup Exec
2 7 (1.92%) Norton AntiVirus
3 5 (1.37%) DameWare
3 5 (1.37%) Perfmon
4 3 (0.82%) CA Spectrum
4 3 (0.82%) Microsoft Intune
4 3 (0.82%) Nagios
4 3 (0.82%) NetBackup
4 3 (0.82%) SCOM
4 3 (0.82%) WSUS
5 1 (0.27%) Casper Suite
Vendors
1 143 (39.29%) Microsoft
2 50 (13.74%) iManage
3 42 (11.54%) Citrix
4 20 (5.49%) VMware
5 14 (3.85%) Apple
6 12 (3.30%) Cisco
7 9 (2.47%) Symantec
8 7 (1.92%) Bloomberg
8 7 (1.92%) FactSet
9 6 (1.65%) Remedy
9 6 (1.65%) Splunk
10 4 (1.10%) Avaya
10 4 (1.10%) BT
10 4 (1.10%) CheckPoint
10 4 (1.10%) Intel Security
10 4 (1.10%) ServiceNow
11 3 (0.82%) CA
11 3 (0.82%) Dell
11 3 (0.82%) IBM
11 3 (0.82%) Mitel
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: Yesterday
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 5 days ago
Salford
Cathcart Associates
Salary: £20000 - £24000 per annum
Posted: 11 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 13 days ago
Manchester
Cathcart Associates
Salary: £18000 - £20000 per annum
Posted: 18 days ago
Brighton
Bluetown Online LTD
Posted: 19 days ago