The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 786 799 766
Rank change year-on-year
+13 -33
Permanent jobs requiring a Help Desk Support Analyst 110 82 121
As % of all permanent IT jobs located in the UK 0.097% 0.075% 0.11%
As % of the Job Titles category 0.10% 0.080% 0.11%
Number of salaries quoted 95 75 110
Average salary £24,000 £20,500 £22,000
Average salary % change year-on-year
+17.07% -6.81%
90% offered a salary of more than £18,500 £17,250 £17,000
10% offered a salary of more than £27,500 £30,600 £32,500
UK excluding London average salary £21,500 £20,086 £19,000
% change year-on-year
+7.03% +5.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107752 102864 107643
As % of all permanent IT jobs located in the UK 94.55% 94.57% 95.26%
Number of salaries quoted 88108 85518 91703
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 24 October 2014 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 107 £24,000 +17.07% 12
London +25 41 £25,000 - 3
South East -1 25 £22,250 +8.53% 4
South West -11 14 £24,000 +18.97% 2
Hampshire -4 10 £27,500 +37.50%
Bath - 9 £24,000 -
Somerset - 9 £24,000 -
Buckinghamshire - 8 £19,500 - 1
Farnborough -5 7 £27,500 +37.50%
Milton Keynes - 7 £19,500 -
East Midlands +3 6 £19,500 -10.34%
East of England -14 6 £20,250 -1.21% 2
North West -17 6 £23,000 +17.94%
Northamptonshire -21 6 £19,500 -7.14%
Northampton -22 6 £19,500 -16.57%
Yorkshire -46 6 £23,000 +33.33% 1
Hertfordshire - 6 £20,250 - 2
Croydon - 6 £24,000 -
Cheshire -13 5 £24,500 +25.64%
City of London +10 4 £28,250 -2.58% 2
West Yorkshire -29 4 £25,000 +38.88% 1
Gloucestershire -7 3 £21,000 +4.10%
Surrey -8 3 £23,400 +14.14% 2
West Midlands -23 3 £19,250 +10.00%
Watford - 3 £24,000 -
Southampton - 3 £18,250 -
Stevenage - 3 £16,500 - 1
Cheltenham - 3 £21,000 -
Leeds - 3 £25,000 -
Reading 0 2 £20,250 -

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 173 (74.57%) Windows
2 132 (56.90%) Active Directory
3 130 (56.03%) MS Office
4 111 (47.84%) Microsoft
5 105 (45.26%) Windows 7
6 94 (40.52%) MS Excel
7 84 (36.21%) Windows XP
8 73 (31.47%) ITIL
9 60 (25.86%) MS Exchange
10 54 (23.28%) Windows Server 2008
11 53 (22.84%) Windows Server 2003
12 52 (22.41%) Citrix
13 48 (20.69%) Law
14 43 (18.53%) TCP/IP
15 38 (16.38%) Degree
16 37 (15.95%) Finance
17 36 (15.52%) SLA
18 35 (15.09%) VMware
19 27 (11.64%) Windows Vista
19 27 (11.64%) Exchange Server 2010
20 25 (10.78%) Legal
21 23 (9.91%) DHCP
21 23 (9.91%) ITIL Foundation Certificate
22 22 (9.48%) WorkSite
22 22 (9.48%) Exchange Server 2007
23 21 (9.05%) SQL Server
24 20 (8.62%) Blackberry
24 20 (8.62%) Mathematics
25 18 (7.76%) A+ Certification
25 18 (7.76%) Disaster Recovery

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (25.86%) MS Exchange
2 27 (11.64%) Exchange Server 2010
3 22 (9.48%) WorkSite
3 22 (9.48%) Exchange Server 2007
4 10 (4.31%) Blackberry Enterprise Server
4 10 (4.31%) SharePoint
5 5 (2.16%) IBM Notes
6 2 (0.86%) IIS
6 2 (0.86%) Exchange Server 2013
7 1 (0.43%) Lync
Applications
1 130 (56.03%) MS Office
2 94 (40.52%) MS Excel
3 15 (6.47%) MS PowerPoint
4 2 (0.86%) Adobe Creative Suite
4 2 (0.86%) QuarkXPress
Cloud Services
1 3 (1.29%) Office 365
2 1 (0.43%) Cloud Computing
Communications & Networking
1 43 (18.53%) TCP/IP
2 23 (9.91%) DHCP
3 13 (5.60%) VoIP
4 12 (5.17%) VPN
4 12 (5.17%) Wireless
5 11 (4.74%) DNS
6 10 (4.31%) LAN
7 7 (3.02%) WAN
8 6 (2.59%) Firewall
9 2 (0.86%) VLAN
9 2 (0.86%) PABX
9 2 (0.86%) Structured Cabling
10 1 (0.43%) Cisco IOS
10 1 (0.43%) IP Telephony
10 1 (0.43%) Ethernet
10 1 (0.43%) HTTP
10 1 (0.43%) Wi-Fi
10 1 (0.43%) ADSL
10 1 (0.43%) Broadband
Database & Business Intelligence
1 21 (9.05%) SQL Server
2 2 (0.86%) SQL Server 2012
3 1 (0.43%) MS Access
General
1 48 (20.69%) Law
2 37 (15.95%) Finance
3 25 (10.78%) Legal
4 9 (3.88%) Retail
5 5 (2.16%) Publishing
6 3 (1.29%) Advertising
6 3 (1.29%) Banking
7 2 (0.86%) Telecoms
8 1 (0.43%) Games
8 1 (0.43%) Investment Banking
8 1 (0.43%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (0.86%) HTML
Miscellaneous
1 20 (8.62%) Blackberry
1 20 (8.62%) Mathematics
2 11 (4.74%) Computer Science
3 10 (4.31%) Analytical Skills
4 9 (3.88%) EPoS
5 2 (0.86%) Data Structures
5 2 (0.86%) iSeries
5 2 (0.86%) AS400
5 2 (0.86%) Video Conferencing
6 1 (0.43%) iPhone
6 1 (0.43%) Handset
6 1 (0.43%) Replication
6 1 (0.43%) iPad
6 1 (0.43%) Thin Client
6 1 (0.43%) GIS
6 1 (0.43%) Wiki
6 1 (0.43%) Fat Client
Operating Systems
1 173 (74.57%) Windows
2 105 (45.26%) Windows 7
3 84 (36.21%) Windows XP
4 54 (23.28%) Windows Server 2008
5 53 (22.84%) Windows Server 2003
6 27 (11.64%) Windows Vista
7 14 (6.03%) Windows 8
8 13 (5.60%) Windows 2000 Server
9 6 (2.59%) Windows Server 2012
10 3 (1.29%) Mac OS
11 2 (0.86%) UNIX
12 1 (0.43%) Windows Mobile
12 1 (0.43%) Mac OS X
12 1 (0.43%) Linux
Processes & Methodologies
1 73 (31.47%) ITIL
2 18 (7.76%) Disaster Recovery
3 14 (6.03%) Document Management
3 14 (6.03%) Service Management
4 12 (5.17%) CRM
5 9 (3.88%) Software Distribution
6 8 (3.45%) Incident Management
7 6 (2.59%) Workflow
7 6 (2.59%) Business Continuity
8 5 (2.16%) Asset Management
9 4 (1.72%) Service Delivery
10 3 (1.29%) Network Monitoring
10 3 (1.29%) Data Protection
11 2 (0.86%) Data Entry
11 2 (0.86%) ITIL V3
11 2 (0.86%) Change Control
11 2 (0.86%) Risk Management
11 2 (0.86%) E-Commerce
11 2 (0.86%) ERP
11 2 (0.86%) Fault Management
Programming Languages
1 10 (4.31%) SQL
2 8 (3.45%) C
Qualifications
1 38 (16.38%) Degree
2 23 (9.91%) ITIL Foundation Certificate
3 18 (7.76%) A+ Certification
4 12 (5.17%) Microsoft Certification
5 10 (4.31%) MCP
6 7 (3.02%) MCSE
6 7 (3.02%) Security Cleared
7 6 (2.59%) SC Cleared
7 6 (2.59%) MCITP
7 6 (2.59%) HND
8 5 (2.16%) Network+ Certification
9 2 (0.86%) ITIL Certification
9 2 (0.86%) CCNA
9 2 (0.86%) Cisco Certification
9 2 (0.86%) HNC
10 1 (0.43%) MCSA
Quality Assurance & Compliance
1 36 (15.52%) SLA
System Software
1 132 (56.90%) Active Directory
2 8 (3.45%) VMware Infrastructure
3 4 (1.72%) XenApp
4 3 (1.29%) Hyper-V
5 2 (0.86%) vSphere
5 2 (0.86%) VMware ESXi
6 1 (0.43%) Terminal Services
Systems Management
1 4 (1.72%) Backup Exec
2 1 (0.43%) SCCM
2 1 (0.43%) SCDPM
2 1 (0.43%) Systems Management Server (SMS)
Vendors
1 111 (47.84%) Microsoft
2 52 (22.41%) Citrix
3 35 (15.09%) VMware
4 11 (4.74%) Apple
5 10 (4.31%) SAP
5 10 (4.31%) LANDesk
6 8 (3.45%) Cisco
7 7 (3.02%) ServiceNow
8 5 (2.16%) Altiris
8 5 (2.16%) Dell
8 5 (2.16%) Lotus
9 4 (1.72%) Avaya
9 4 (1.72%) Remedy
10 3 (1.29%) Oracle
10 3 (1.29%) Interwoven
11 2 (0.86%) Adobe
11 2 (0.86%) HP
11 2 (0.86%) Veritas
11 2 (0.86%) Quark
12 1 (0.43%) Symantec
Surrey
Capita
Salary: Benefits
Posted: 20 hours ago
Huddersfield, West Yorkshire
Quindell Resourcing
Salary: From £18,000 to £20,500 per annum upto £20500 plus bens
Posted: 2 days ago
Surrey
Capita - ITIN
Salary: £20000 - £26000 per annum + Benefits
Posted: 2 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 2 days ago
Bristol, Avon
Information Technology Services
Salary: £20k - 23k per year + Benefits
Posted: 2 days ago
City of London
Hays IT - Uk Posting account
Salary: £24000.00 - £29000.00 per annum
Posted: 13 days ago
Stevenage
Dupen Recruitment Services
Salary: £15000 - £18000 per annum + good benefits
Posted: 17 days ago
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: 23 days ago