The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 743 750 771
Rank change year-on-year
+7 +21
Permanent jobs requiring a Help Desk Support Analyst 189 198 233
As % of all permanent IT jobs located in the UK 0.19% 0.19% 0.20%
As % of the Job Titles category 0.20% 0.19% 0.20%
Number of salaries quoted 175 183 217
Median salary £24,000 £22,000 £23,000
Median salary % change year-on-year
+9.09% -4.34%
90% offered a salary of more than £20,750 £18,500 £18,000
10% offered a salary of more than £28,500 £30,000 £32,500
UK excluding London median salary £22,500 £21,000 £22,000
% change year-on-year
+7.14% -4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94892 102869 114926
As % of all permanent IT jobs located in the UK 96.27% 96.47% 96.51%
Number of salaries quoted 79750 84327 94069
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 24 May 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 183 £24,000 +9.09% 17
London +52 93 £24,000 -5.88% 4
South East +11 56 £24,000 +10.34% 7
Surrey +6 16 £22,500 +3.44%
Croydon +10 15 £22,000 -13.72% 1
Oxfordshire +6 11 £25,000 +4.16% 1
Kent -20 10 £22,500 +18.42%
City of London +35 8 £25,000 -2.43% 2
East of England +24 8 £21,750 +3.57% 1
East Midlands +12 6 £21,500 -6.52% 1
Hampshire +6 6 £27,500 +10.00% 2
Yorkshire -1 6 £22,000 +7.31%
Buckinghamshire +28 5 £21,500 +13.15% 2
Hertfordshire +12 5 £20,000 -4.76% 1
West Yorkshire +3 5 £22,000 +4.76%
South West -2 5 £28,000 +40.00% 1
Southampton - 5 £27,500 - 1
Berkshire +11 4 £22,000 +18.91% 2
West Midlands -11 4 - - 2
Leicestershire - 4 £21,500 -
Loughborough - 4 £21,500 -
High Wycombe - 4 £21,500 -
Hemel Hempstead +17 3 £20,000 -4.76%
Newbury - 3 £22,000 - 1
Newcastle upon Tyne - 3 £27,500 - 1
Lewes - 3 £27,500 -
Tamworth - 3 - - 1
Wakefield - 3 - -
Chippenham - 3 £28,000 -
Staffordshire - 3 - - 1

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 May 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 214 (65.85%) Windows
2 168 (51.69%) Active Directory
3 138 (42.46%) Windows 7
4 128 (39.38%) Microsoft
5 112 (34.46%) MS Office
6 103 (31.69%) MS Excel
7 69 (21.23%) Windows XP
8 64 (19.69%) Windows Server
8 64 (19.69%) ITIL
9 54 (16.62%) iManage
10 46 (14.15%) SLA
11 43 (13.23%) MS Exchange
12 40 (12.31%) Finance
13 37 (11.38%) Citrix
14 36 (11.08%) Office 365
15 35 (10.77%) Windows Server 2008
16 32 (9.85%) Law
17 30 (9.23%) Degree
18 29 (8.92%) Microsoft Certification
18 29 (8.92%) Windows 8
19 28 (8.62%) TCP/IP
20 27 (8.31%) SQL
21 24 (7.38%) Blackberry
21 24 (7.38%) ITIL Certification
22 23 (7.08%) MS PowerPoint
23 21 (6.46%) Windows Server 2012
23 21 (6.46%) Windows Server 2003
24 20 (6.15%) CCNA
24 20 (6.15%) Cisco Certification
24 20 (6.15%) Legal

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (13.23%) MS Exchange
2 15 (4.62%) Exchange Server 2010
3 14 (4.31%) Skype for Business
4 10 (3.08%) SharePoint
5 8 (2.46%) Exchange Server 2000
5 8 (2.46%) Exchange Server 2007
5 8 (2.46%) Exchange Server 2013
6 7 (2.15%) Blackberry Enterprise Server
7 3 (0.92%) IBM Notes
8 1 (0.31%) IIS
Applications
1 112 (34.46%) MS Office
2 103 (31.69%) MS Excel
3 23 (7.08%) MS PowerPoint
4 3 (0.92%) Adobe Creative Suite
5 1 (0.31%) Photoshop
Business Applications
1 3 (0.92%) SAP Oil and Gas
2 2 (0.62%) Dynamics CRM
Cloud Services
1 36 (11.08%) Office 365
2 3 (0.92%) Dropbox
3 1 (0.31%) Microsoft Azure
3 1 (0.31%) Mimecast
Communications & Networking
1 28 (8.62%) TCP/IP
2 19 (5.85%) DNS
3 16 (4.92%) DHCP
3 16 (4.92%) LAN
4 15 (4.62%) Extranet
5 13 (4.00%) WAN
6 10 (3.08%) VoIP
7 9 (2.77%) Internet
8 5 (1.54%) Intranet
8 5 (1.54%) VPN
9 3 (0.92%) Skype
9 3 (0.92%) Unified Communications
9 3 (0.92%) Wi-Fi
9 3 (0.92%) Wireless
10 2 (0.62%) ADSL
10 2 (0.62%) Remote Desktop
10 2 (0.62%) SMTP
11 1 (0.31%) Firewall
11 1 (0.31%) HTTPS
11 1 (0.31%) SNMP
Database & Business Intelligence
1 6 (1.85%) SQL Server
2 2 (0.62%) SQL Server 2005
2 2 (0.62%) SQL Server 2008
3 1 (0.31%) Data Mining
3 1 (0.31%) Oracle Database
3 1 (0.31%) Oracle Reports
3 1 (0.31%) SQL Server 2000
3 1 (0.31%) SQL Server 2012
Development Applications
1 4 (1.23%) JIRA
General
1 40 (12.31%) Finance
2 32 (9.85%) Law
3 20 (6.15%) Legal
4 8 (2.46%) Retail
5 6 (1.85%) Telecoms
6 4 (1.23%) Banking
7 3 (0.92%) Electronics
7 3 (0.92%) Manufacturing
7 3 (0.92%) Marketing
8 2 (0.62%) Advertising
9 1 (0.31%) Billing
9 1 (0.31%) Financial Institution
9 1 (0.31%) German Language
9 1 (0.31%) Investment Banking
9 1 (0.31%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.31%) CSS
1 1 (0.31%) HTML
Miscellaneous
1 24 (7.38%) Blackberry
2 14 (4.31%) Computer Science
3 11 (3.38%) Analytical Skills
3 11 (3.38%) Smartphone
4 5 (1.54%) EPoS
4 5 (1.54%) Video Conferencing
5 4 (1.23%) iPad
5 4 (1.23%) iPhone
6 3 (0.92%) Fat Client
6 3 (0.92%) Thin Client
7 2 (0.62%) Driving Licence
7 2 (0.62%) Handset
7 2 (0.62%) Management Information System
7 2 (0.62%) Mobile App
7 2 (0.62%) Statistics
8 1 (0.31%) Data Centre
8 1 (0.31%) FMCG
8 1 (0.31%) Hedge funds
8 1 (0.31%) Private Cloud
8 1 (0.31%) Visualisation
Operating Systems
1 214 (65.85%) Windows
2 138 (42.46%) Windows 7
3 69 (21.23%) Windows XP
4 64 (19.69%) Windows Server
5 35 (10.77%) Windows Server 2008
6 29 (8.92%) Windows 8
7 21 (6.46%) Windows Server 2003
7 21 (6.46%) Windows Server 2012
8 17 (5.23%) Apple iOS
9 15 (4.62%) Android
10 8 (2.46%) Linux
10 8 (2.46%) Windows 10
10 8 (2.46%) Windows 2000 Server
11 4 (1.23%) Mac OS X
12 3 (0.92%) Mac OS
12 3 (0.92%) Unix
12 3 (0.92%) Windows Vista
13 1 (0.31%) BlackBerry OS
13 1 (0.31%) Windows Phone
Processes & Methodologies
1 64 (19.69%) ITIL
2 19 (5.85%) Problem Management
3 18 (5.54%) Coaching
3 18 (5.54%) Service Management
4 16 (4.92%) Wealth Management
5 13 (4.00%) Incident Management
6 11 (3.38%) ITSM
7 10 (3.08%) Validation
8 8 (2.46%) Time Management
9 7 (2.15%) Root Cause Analysis
10 6 (1.85%) ERP
10 6 (1.85%) Project Planning
11 5 (1.54%) Asset Management
11 5 (1.54%) Project Management
12 4 (1.23%) Continuous Improvement
12 4 (1.23%) CRM
12 4 (1.23%) Logistics
12 4 (1.23%) Service Delivery
13 3 (0.92%) Business Intelligence
13 3 (0.92%) Change Management
Programming Languages
1 27 (8.31%) SQL
2 4 (1.23%) PL/SQL
3 2 (0.62%) Java
3 2 (0.62%) VB
4 1 (0.31%) T-SQL
Qualifications
1 30 (9.23%) Degree
2 29 (8.92%) Microsoft Certification
3 24 (7.38%) ITIL Certification
4 20 (6.15%) CCNA
4 20 (6.15%) Cisco Certification
5 18 (5.54%) MCSE
6 16 (4.92%) MCP
7 9 (2.77%) MCITP
7 9 (2.77%) MCSA
8 6 (1.85%) MCDST
8 6 (1.85%) MOS
9 5 (1.54%) HND
10 4 (1.23%) ITIL Foundation Certificate
11 2 (0.62%) A+ Certification
11 2 (0.62%) Security Cleared
12 1 (0.31%) HNC
12 1 (0.31%) MCTS
12 1 (0.31%) SC Cleared
Quality Assurance & Compliance
1 46 (14.15%) SLA
2 16 (4.92%) QA
3 1 (0.31%) Data Quality
3 1 (0.31%) ISO/IEC 20000
System Software
1 168 (51.69%) Active Directory
2 12 (3.69%) XenApp
3 10 (3.08%) Hyper-V
4 7 (2.15%) XenDesktop
5 6 (1.85%) Citrix Presentation Server
6 2 (0.62%) Terminal Server
6 2 (0.62%) VMware Infrastructure
Systems Management
1 13 (4.00%) SCCM
2 5 (1.54%) Nagios
3 3 (0.92%) Backup Exec
3 3 (0.92%) Norton AntiVirus
4 1 (0.31%) Casper Suite
4 1 (0.31%) DameWare
4 1 (0.31%) Microsoft Data Protection Manager
4 1 (0.31%) Perfmon
4 1 (0.31%) SCOM
Vendors
1 128 (39.38%) Microsoft
2 54 (16.62%) iManage
3 37 (11.38%) Citrix
4 9 (2.77%) VMware
5 7 (2.15%) Apple
6 6 (1.85%) Cisco
7 5 (1.54%) Sophos
7 5 (1.54%) Veeam
7 5 (1.54%) WatchGuard
8 4 (1.23%) Adobe
8 4 (1.23%) Progress
8 4 (1.23%) Symantec
9 3 (0.92%) Avaya
9 3 (0.92%) IBM
9 3 (0.92%) Remedy
9 3 (0.92%) SAP
10 2 (0.62%) Google
11 1 (0.31%) Intel Security
11 1 (0.31%) Mitel
11 1 (0.31%) OpenText
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