The statistics below represent IT jobs advertised across the UK that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 740 814 719
Rank change year-on-year
+74 -95
Permanent jobs requiring a Help Desk Support Analyst 187 170 265
As % of all permanent IT jobs located in the UK 0.19% 0.15% 0.23%
As % of the Job Titles category 0.20% 0.16% 0.24%
Number of salaries quoted 164 152 256
Median salary £23,000 £22,500 £23,500
Median salary % change year-on-year
+2.22% -4.25%
90% offered a salary of more than £19,000 £17,800 £19,000
10% offered a salary of more than £30,000 £28,400 £32,000
UK excluding London median salary £21,500 £21,500 £22,500
% change year-on-year
- -4.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94503 106017 112388
As % of all permanent IT jobs located in the UK 96.44% 96.30% 96.47%
Number of salaries quoted 79488 87462 91612
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst within the UK.

Help Desk Support Analyst Salary Trend in the UK

Help Desk Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst over the 3 months to 27 July 2016 within the UK.

Help Desk Support Analyst Salary Histogram in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 173 £23,000 +2.22% 16
London +82 88 £23,000 -13.20% 7
South East -1 48 £22,000 -2.22% 5
Croydon - 14 £22,250 -
East of England +31 13 £20,000 -9.09% 2
Oxfordshire -12 13 £35,000 +45.83% 1
Surrey +32 11 £19,000 -24.00%
Hampshire -5 8 £20,000 -11.11% 1
Yorkshire +27 7 £20,500 +6.49%
Hertfordshire +27 7 £18,000 -11.65%
Buckinghamshire +27 7 £21,500 +13.15% 1
East Midlands +2 6 £21,500 +19.44% 1
City of London +52 5 £25,000 -9.09% 2
North West +9 5 £23,000 +6.97%
Leicestershire +3 5 £21,500 +19.44% 1
Loughborough -13 5 £21,500 +19.44% 1
Abingdon - 5 £35,000 -
High Wycombe - 5 £21,500 -
East Yorkshire - 5 - -
Hull - 5 - -
West Sussex -14 4 £22,500 +2.27% 1
Faringdon - 4 £35,000 -
South West +7 3 £19,000 -13.63%
Berkshire +7 3 £24,000 +21.51%
Manchester +6 3 £23,000 +3.37%
Wales +6 3 £19,000 -6.17%
Essex +4 3 £24,000 +35.21% 1
Southampton +4 3 £27,500 +48.64% 1
Oxford -8 3 £20,000 -40.37%
Basingstoke -20 3 - -

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 July 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 243 (68.07%) Windows
2 196 (54.90%) Active Directory
3 143 (40.06%) Microsoft
4 137 (38.38%) Windows 7
5 125 (35.01%) MS Office
6 116 (32.49%) MS Excel
7 84 (23.53%) ITIL
8 70 (19.61%) Windows XP
9 65 (18.21%) Windows Server
10 56 (15.69%) iManage
11 49 (13.73%) MS Exchange
12 43 (12.04%) SLA
12 43 (12.04%) Finance
13 40 (11.20%) Office 365
14 38 (10.64%) SQL
15 37 (10.36%) Citrix
16 34 (9.52%) Windows Server 2008
16 34 (9.52%) TCP/IP
17 31 (8.68%) Degree
18 30 (8.40%) DNS
18 30 (8.40%) Windows 8
19 28 (7.84%) Microsoft Certification
19 28 (7.84%) ITIL Certification
20 25 (7.00%) DHCP
20 25 (7.00%) Windows Server 2012
21 23 (6.44%) Blackberry
21 23 (6.44%) MS PowerPoint
22 22 (6.16%) SharePoint
23 21 (5.88%) VoIP
24 20 (5.60%) Windows 10

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (13.73%) MS Exchange
2 22 (6.16%) SharePoint
3 16 (4.48%) Skype for Business
4 13 (3.64%) Exchange Server 2010
5 8 (2.24%) Exchange Server 2013
6 7 (1.96%) Exchange Server 2000
6 7 (1.96%) Exchange Server 2007
7 5 (1.40%) Blackberry Enterprise Server
8 4 (1.12%) IBM Notes
9 2 (0.56%) IIS
Applications
1 125 (35.01%) MS Office
2 116 (32.49%) MS Excel
3 23 (6.44%) MS PowerPoint
4 3 (0.84%) Adobe Creative Suite
5 2 (0.56%) Photoshop
6 1 (0.28%) MS Visio
Business Applications
1 3 (0.84%) SAP Oil and Gas
2 2 (0.56%) Eikon
3 1 (0.28%) Dynamics CRM
Cloud Services
1 40 (11.20%) Office 365
2 7 (1.96%) Amazon AWS
2 7 (1.96%) Cloud Computing
3 4 (1.12%) Microsoft Azure
4 2 (0.56%) Mimecast
Communications & Networking
1 34 (9.52%) TCP/IP
2 30 (8.40%) DNS
3 25 (7.00%) DHCP
4 21 (5.88%) VoIP
5 19 (5.32%) LAN
6 16 (4.48%) Firewall
7 15 (4.20%) WAN
8 9 (2.52%) Extranet
9 8 (2.24%) VPN
10 7 (1.96%) Internet
11 5 (1.40%) Remote Desktop
11 5 (1.40%) WebEx
12 4 (1.12%) Intranet
12 4 (1.12%) Wi-Fi
13 3 (0.84%) Skype
13 3 (0.84%) Unified Communications
14 2 (0.56%) Cisco IPT
14 2 (0.56%) SAN
14 2 (0.56%) SMTP
14 2 (0.56%) VLAN
Database & Business Intelligence
1 8 (2.24%) SQL Server
2 5 (1.40%) SQL Server 2000
2 5 (1.40%) SQL Server 2005
2 5 (1.40%) SQL Server 2008
2 5 (1.40%) SQL Server 2012
3 1 (0.28%) Data Mining
3 1 (0.28%) Oracle Database
3 1 (0.28%) Oracle Reports
Development Applications
1 4 (1.12%) JIRA
General
1 43 (12.04%) Finance
2 19 (5.32%) Legal
3 14 (3.92%) Law
4 11 (3.08%) Retail
5 7 (1.96%) Telecoms
6 4 (1.12%) Automotive
7 3 (0.84%) Electronics
7 3 (0.84%) Financial Institution
7 3 (0.84%) Manufacturing
7 3 (0.84%) Marketing
8 2 (0.56%) Banking
8 2 (0.56%) Billing
8 2 (0.56%) French Language
8 2 (0.56%) German Language
Libraries, Frameworks & Software Standards
1 7 (1.96%) Web Services
2 2 (0.56%) .NET
3 1 (0.28%) HTML
Miscellaneous
1 23 (6.44%) Blackberry
2 15 (4.20%) Analytical Skills
3 11 (3.08%) Smartphone
4 9 (2.52%) Computer Science
4 9 (2.52%) iPad
5 7 (1.96%) iPhone
6 5 (1.40%) EPoS
6 5 (1.40%) Replication
6 5 (1.40%) Video Conferencing
7 4 (1.12%) Data Centre
7 4 (1.12%) Fat Client
7 4 (1.12%) Thin Client
8 3 (0.84%) Driving Licence
9 2 (0.56%) Fintech
9 2 (0.56%) Handset
9 2 (0.56%) Management Information System
9 2 (0.56%) User Experience
10 1 (0.28%) BYOD
10 1 (0.28%) Hedge funds
Operating Systems
1 243 (68.07%) Windows
2 137 (38.38%) Windows 7
3 70 (19.61%) Windows XP
4 65 (18.21%) Windows Server
5 34 (9.52%) Windows Server 2008
6 30 (8.40%) Windows 8
7 25 (7.00%) Windows Server 2012
8 20 (5.60%) Windows 10
9 17 (4.76%) Windows Server 2003
10 12 (3.36%) Android
11 11 (3.08%) Apple iOS
12 9 (2.52%) Linux
12 9 (2.52%) Mac OS X
13 7 (1.96%) Windows 2000 Server
14 4 (1.12%) Unix
14 4 (1.12%) Windows Phone
14 4 (1.12%) Windows Vista
15 1 (0.28%) BlackBerry OS
Processes & Methodologies
1 84 (23.53%) ITIL
2 20 (5.60%) Service Management
3 17 (4.76%) Wealth Management
4 13 (3.64%) Incident Management
4 13 (3.64%) Problem Management
5 11 (3.08%) Coaching
6 10 (2.80%) Time Management
7 8 (2.24%) ITSM
8 7 (1.96%) ERP
9 6 (1.68%) CRM
9 6 (1.68%) Project Management
9 6 (1.68%) Project Planning
10 5 (1.40%) Asset Management
10 5 (1.40%) ITIL V3
11 4 (1.12%) Change Management
11 4 (1.12%) Continuous Improvement
11 4 (1.12%) Workflow
12 3 (0.84%) Disaster Recovery
12 3 (0.84%) Programme Management
12 3 (0.84%) Validation
Programming Languages
1 38 (10.64%) SQL
2 3 (0.84%) Java
2 3 (0.84%) VB
3 2 (0.56%) C#
3 2 (0.56%) JavaScript
4 1 (0.28%) PowerShell
Qualifications
1 31 (8.68%) Degree
2 28 (7.84%) ITIL Certification
2 28 (7.84%) Microsoft Certification
3 19 (5.32%) MCP
4 17 (4.76%) MCSE
5 15 (4.20%) CCNA
5 15 (4.20%) Cisco Certification
6 13 (3.64%) MCSA
7 8 (2.24%) MCITP
8 5 (1.40%) MCDST
8 5 (1.40%) Security Cleared
9 3 (0.84%) ITIL Foundation Certificate
9 3 (0.84%) MOS
10 2 (0.56%) HND
11 1 (0.28%) SC Cleared
Quality Assurance & Compliance
1 43 (12.04%) SLA
2 17 (4.76%) QA
3 1 (0.28%) Data Quality
3 1 (0.28%) ISO/IEC 20000
System Software
1 196 (54.90%) Active Directory
2 14 (3.92%) XenApp
3 12 (3.36%) Hyper-V
4 8 (2.24%) XenDesktop
5 6 (1.68%) Citrix Presentation Server
5 6 (1.68%) VMware Infrastructure
6 2 (0.56%) VMware ESXi
6 2 (0.56%) vSphere
7 1 (0.28%) Terminal Server
7 1 (0.28%) Terminal Services
7 1 (0.28%) Virtual Servers
Systems Management
1 13 (3.64%) SCCM
2 5 (1.40%) DameWare
2 5 (1.40%) Nagios
2 5 (1.40%) Perfmon
3 4 (1.12%) Backup Exec
3 4 (1.12%) Microsoft Intune
3 4 (1.12%) Norton AntiVirus
4 1 (0.28%) Casper Suite
Vendors
1 143 (40.06%) Microsoft
2 56 (15.69%) iManage
3 37 (10.36%) Citrix
4 15 (4.20%) VMware
5 10 (2.80%) Apple
5 10 (2.80%) Cisco
6 5 (1.40%) Remedy
6 5 (1.40%) Sophos
6 5 (1.40%) Symantec
6 5 (1.40%) Veeam
6 5 (1.40%) WatchGuard
7 4 (1.12%) Adobe
7 4 (1.12%) Splunk
8 3 (0.84%) Avaya
8 3 (0.84%) IBM
8 3 (0.84%) SAP
9 2 (0.56%) Bloomberg
9 2 (0.56%) Dell
9 2 (0.56%) NEC
9 2 (0.56%) Sage
City, London
Ashdown IT
Salary: £26000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 18 hours ago
Gatwick
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: Yesterday
London
networx
Salary: From £24,001 to £29,000 per annum plus benefits
Posted: 17 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 2 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
Loughborough, Leicestershire
Blues Point
Salary: benefits
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £22000 per annum
Posted: 5 days ago
Fife
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £19000.00 per annum
Posted: 9 days ago
London
Ashdown IT
Salary: £21000 per annum
Posted: 6 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: 4 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 23 days ago
Birmingham
Bluetown Online LTD
Posted: 21 days ago
Brighton
Bluetown Online LTD
Posted: 19 days ago