The table below looks at the statistics for ITSM skills in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 86 65 -
Rank change year-on-year
-21 -
Permanent jobs citing ITSM 3 17 0
As % of all permanent IT jobs located in Gloucestershire 0.31% 2.15% -
As % of the Processes & Methodologies category 0.41% 2.80% -
Number of salaries quoted 2 14 0
Average salary £33,500 £48,500 -
Average salary % change year-on-year
-30.92% -
UK excluding London average salary £37,500 £44,000 £39,469
% change year-on-year
-14.77% +11.47%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Gloucestershire region.

Processes & Methodologies Category
Gloucestershire
Permanent IT job ads with a match in the
Processes & Methodologies category
732 608 800
As % of all permanent IT jobs located in Gloucestershire 76.65% 76.86% 73.87%
Number of salaries quoted 626 521 702
Average salary £40,000 £37,500 £38,000
Average salary % change year-on-year
+6.66% -1.31%
90% offered a salary of more than £27,500 £27,500 £29,500
10% offered a salary of more than £57,500 £50,000 £59,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Gloucestershire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Gloucestershire

ITSM
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Gloucestershire region.

ITSM Salary Trend in Gloucestershire

ITSM
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing ITSM across the Gloucestershire region over the 3 months to 20 October 2014.

ITSM Salary Histogram in Gloucestershire

ITSM
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Gloucestershire region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester -10 1 £27,000 -44.32%
Tewkesbury - 1 £40,000 -
Filton - 1 - -
ITSM
South West

ITSM
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 20 October 2014, IT jobs across the Gloucestershire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 8 (100.00%) Service Management
2 7 (87.50%) ITIL
3 6 (75.00%) Service Delivery
4 5 (62.50%) Project Management
5 3 (37.50%) SLA
5 3 (37.50%) Change Management
5 3 (37.50%) Process Management
5 3 (37.50%) Continuous Improvement
6 2 (25.00%) Finance
7 1 (12.50%) Information Security
7 1 (12.50%) Management Information System
7 1 (12.50%) Supplier Management
7 1 (12.50%) Mathematics
7 1 (12.50%) Problem Management
7 1 (12.50%) Network Security
7 1 (12.50%) Spreadsheet
7 1 (12.50%) Requirements Engineering
7 1 (12.50%) ITIL V3
7 1 (12.50%) Cisco
7 1 (12.50%) Microsoft
7 1 (12.50%) CCDA
7 1 (12.50%) Active Directory
7 1 (12.50%) Cisco Certification
7 1 (12.50%) Microsoft Certification
7 1 (12.50%) BMC PATROL
7 1 (12.50%) Configuration Management
7 1 (12.50%) MCP
7 1 (12.50%) Windows
7 1 (12.50%) MS Excel
7 1 (12.50%) SharePoint

ITSM
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 20 October 2014, IT jobs across the Gloucestershire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) SharePoint
Applications
1 1 (12.50%) MS Excel
1 1 (12.50%) Spreadsheet
Communications & Networking
1 1 (12.50%) LAN
1 1 (12.50%) WAN
1 1 (12.50%) IP Telephony
1 1 (12.50%) Network Security
General
1 2 (25.00%) Finance
Job Titles
1 3 (37.50%) Service Manager
1 3 (37.50%) IT Services Manager
2 2 (25.00%) Services Delivery Manager
2 2 (25.00%) Delivery Manager
2 2 (25.00%) IT Services Delivery Manager
3 1 (12.50%) Services Delivery Consultant
3 1 (12.50%) IT Support Engineer
3 1 (12.50%) IT Consultant
3 1 (12.50%) Consultant
3 1 (12.50%) Support Engineer
3 1 (12.50%) 3rd Line Support
3 1 (12.50%) Requirements Engineer
3 1 (12.50%) IT Support
Miscellaneous
1 1 (12.50%) Management Information System
1 1 (12.50%) Mathematics
1 1 (12.50%) Analytical Skills
Operating Systems
1 1 (12.50%) Windows
Processes & Methodologies
1 8 (100.00%) Service Management
2 7 (87.50%) ITIL
3 6 (75.00%) Service Delivery
4 5 (62.50%) Project Management
5 3 (37.50%) Continuous Improvement
5 3 (37.50%) Process Management
5 3 (37.50%) Change Management
6 1 (12.50%) Information Security
6 1 (12.50%) Network Design
6 1 (12.50%) Supplier Management
6 1 (12.50%) Problem Management
6 1 (12.50%) Requirements Engineering
6 1 (12.50%) ITIL V3
6 1 (12.50%) Configuration Management
6 1 (12.50%) Software Distribution
Programming Languages
1 1 (12.50%) C
Qualifications
1 1 (12.50%) MCP
1 1 (12.50%) CCDA
1 1 (12.50%) Cisco Certification
1 1 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 3 (37.50%) SLA
System Software
1 1 (12.50%) Active Directory
Systems Management
1 1 (12.50%) BMC PATROL
Vendors
1 1 (12.50%) Cisco
1 1 (12.50%) Microsoft