The table below looks at the statistics for ITSM skills in IT jobs advertised for the Gloucestershire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 83 87 83
Rank change year-on-year
+4 -4
Permanent jobs citing ITSM 13 11 5
As % of all permanent IT jobs located in Gloucestershire 1.32% 1.15% 0.56%
As % of the Processes & Methodologies category 1.53% 1.36% 0.70%
Number of salaries quoted 13 11 3
Median salary £24,000 £27,000 £48,500
Median salary % change year-on-year
-11.11% -44.32%
UK excluding London median salary £42,632 £42,500 £43,500
% change year-on-year
+0.31% -2.29%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Gloucestershire region.

Processes & Methodologies Category
Gloucestershire
Permanent IT job ads with a match in the
Processes & Methodologies category
852 810 712
As % of all permanent IT jobs located in Gloucestershire 86.76% 84.64% 80.09%
Number of salaries quoted 662 687 568
Median salary £45,000 £45,000 £40,000
Median salary % change year-on-year
- +12.50%
90% offered a salary of more than £32,500 £30,000 £29,000
10% offered a salary of more than £60,000 £53,500 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Gloucestershire

The demand trend of job ads across the Gloucestershire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Gloucestershire

ITSM
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Gloucestershire region.

ITSM Salary Trend in Gloucestershire

ITSM
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing ITSM across the Gloucestershire region over the 3 months to 26 July 2016.

ITSM Salary Histogram in Gloucestershire

ITSM
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Gloucestershire region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester -1 8 £30,500 +19.60%
ITSM
South West

ITSM
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 26 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region with a requirement for ITSM.

1 21 (100.00%) Service Management
2 18 (85.71%) ITIL
3 15 (71.43%) Analytical Skills
4 12 (57.14%) Windows
5 11 (52.38%) ITIL V3
6 10 (47.62%) Microsoft
7 9 (42.86%) SLA
8 8 (38.10%) Cisco
9 7 (33.33%) CCNA
9 7 (33.33%) Active Directory
9 7 (33.33%) Cisco Certification
9 7 (33.33%) VMware
9 7 (33.33%) Firewall
9 7 (33.33%) Problem Management
9 7 (33.33%) Security Cleared
9 7 (33.33%) VMware Infrastructure
9 7 (33.33%) Windows Server 2012
10 6 (28.57%) Telecoms
10 6 (28.57%) Service Delivery
11 5 (23.81%) MPLS
11 5 (23.81%) DNS
11 5 (23.81%) MS Exchange
11 5 (23.81%) VoIP
11 5 (23.81%) TCP/IP
11 5 (23.81%) Linux
11 5 (23.81%) Windows Server
12 4 (19.05%) Virtual Desktop
12 4 (19.05%) Infrastructure Management
12 4 (19.05%) Ticket Management
12 4 (19.05%) DV Cleared

ITSM
Top Related IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (23.81%) MS Exchange
2 2 (9.52%) SharePoint
Applications
1 3 (14.29%) MS Excel
2 1 (4.76%) MS Office
Business Applications
1 3 (14.29%) Remedy ITSM
Communications & Networking
1 7 (33.33%) Firewall
2 5 (23.81%) DNS
2 5 (23.81%) MPLS
2 5 (23.81%) TCP/IP
2 5 (23.81%) VoIP
3 3 (14.29%) Cisco IOS
4 2 (9.52%) Intrusion Detection
4 2 (9.52%) NetScaler
4 2 (9.52%) Network Security
4 2 (9.52%) SMTP
4 2 (9.52%) VPN
General
1 6 (28.57%) Telecoms
Job Titles
1 7 (33.33%) Support Engineer
2 6 (28.57%) Network Engineer
3 4 (19.05%) Analyst
3 4 (19.05%) Service Analyst
3 4 (19.05%) Service Desk Analyst
4 3 (14.29%) Network Support
4 3 (14.29%) Network Support Engineer
4 3 (14.29%) Server Engineer
4 3 (14.29%) Server Support
4 3 (14.29%) Windows Engineer
4 3 (14.29%) Windows Server Engineer
4 3 (14.29%) Windows Server Support
4 3 (14.29%) Windows Support Engineer
5 2 (9.52%) Cisco Network Engineer
5 2 (9.52%) Citrix Engineer
5 2 (9.52%) Citrix Support
5 2 (9.52%) Citrix Support Engineer
5 2 (9.52%) Delivery Manager
5 2 (9.52%) Wintel Engineer
5 2 (9.52%) Wintel Support Engineer
Miscellaneous
1 15 (71.43%) Analytical Skills
2 3 (14.29%) Data Centre
3 2 (9.52%) Distributed Denial-of-Service
Operating Systems
1 12 (57.14%) Windows
2 7 (33.33%) Windows Server 2012
3 5 (23.81%) Linux
3 5 (23.81%) Windows Server
4 3 (14.29%) CentOS
4 3 (14.29%) Windows Server 2008
4 3 (14.29%) Windows Vista
5 2 (9.52%) Windows 10
Processes & Methodologies
1 21 (100.00%) Service Management
2 18 (85.71%) ITIL
3 11 (52.38%) ITIL V3
4 7 (33.33%) Problem Management
5 6 (28.57%) Service Delivery
6 4 (19.05%) Business Intelligence
6 4 (19.05%) Change Management
6 4 (19.05%) Incident Management
6 4 (19.05%) Infrastructure Management
6 4 (19.05%) Ticket Management
7 3 (14.29%) Configuration Management
7 3 (14.29%) Load Balancing
7 3 (14.29%) Network Design
7 3 (14.29%) Root Cause Analysis
8 2 (9.52%) Information Security
8 2 (9.52%) Project Management
Programming Languages
1 2 (9.52%) PowerShell
Qualifications
1 7 (33.33%) CCNA
1 7 (33.33%) Cisco Certification
1 7 (33.33%) Security Cleared
2 4 (19.05%) Degree
2 4 (19.05%) DV Cleared
2 4 (19.05%) MCP
2 4 (19.05%) MCSE
2 4 (19.05%) Microsoft Certification
3 3 (14.29%) JNCIS
4 2 (9.52%) SC Cleared
Quality Assurance & Compliance
1 9 (42.86%) SLA
System Software
1 7 (33.33%) Active Directory
1 7 (33.33%) VMware Infrastructure
2 4 (19.05%) Hyper-V
2 4 (19.05%) Virtual Desktop
3 2 (9.52%) XenApp
3 2 (9.52%) XenDesktop
Systems Management
1 4 (19.05%) SCCM
Vendors
1 10 (47.62%) Microsoft
2 8 (38.10%) Cisco
3 7 (33.33%) VMware
4 3 (14.29%) BMC
4 3 (14.29%) Draytek
4 3 (14.29%) Fortinet
4 3 (14.29%) Juniper
4 3 (14.29%) Oracle
4 3 (14.29%) Red Hat
4 3 (14.29%) Remedy
5 2 (9.52%) Citrix
5 2 (9.52%) Intel Security
6 1 (4.76%) HP
6 1 (4.76%) IBM