The table below looks at the statistics for the IT Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
IT Support
Rank 117 110 142
Rank change year-on-year
-7 +32
Permanent jobs requiring an IT Support 43 47 17
As % of all permanent IT jobs located in Scotland 1.35% 1.41% 0.54%
As % of the Job Titles category 1.41% 1.48% 0.55%
Number of salaries quoted 34 37 13
Average salary £29,750 £27,500 £22,500
Average salary % change year-on-year
+8.18% +22.22%
90% offered a salary of more than £22,000 £17,200 £17,400
10% offered a salary of more than £35,000 £37,000 £33,600
UK excluding London average salary £24,000 £24,000 £25,000
% change year-on-year
- -4.00%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3049 3180 3069
As % of all permanent IT jobs located in Scotland 95.73% 95.55% 97.27%
Number of salaries quoted 2006 2030 2189
Average salary £40,000 £41,500 £38,500
Average salary % change year-on-year
-3.61% +7.79%
90% offered a salary of more than £27,500 £29,000 £26,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Scotland

IT Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Scotland region.

IT Support Salary Trend in Scotland

IT Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing IT Support across the Scotland region over the 3 months to 26 November 2014.

IT Support Salary Histogram in Scotland

IT Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Scotland region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh 0 29 £30,000 +25.00% 2
Fife +2 3 £24,750 - 1
East Ayrshire - 3 £32,500 -
Aberdeen +6 2 £26,250 -13.93%
West Lothian +2 1 £19,000 -30.90%
Highlands - 1 £20,000 -
Perth and Kinross - 1 £16,750 -
Falkirk - 1 - -
Stirling - 1 £29,500 -
IT Support
UK

IT Support
Top 30 Related IT Skills in Scotland

For the 6 months to 26 November 2014, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 74 (74.00%) Windows
2 61 (61.00%) Microsoft
3 42 (42.00%) Active Directory
4 38 (38.00%) Windows 7
5 35 (35.00%) MS Exchange
6 31 (31.00%) MS Excel
7 30 (30.00%) Windows Server 2003
8 29 (29.00%) SQL
9 28 (28.00%) Microsoft Certification
9 28 (28.00%) Windows Server 2012
10 27 (27.00%) VMware Infrastructure
10 27 (27.00%) VMware
11 25 (25.00%) DNS
12 24 (24.00%) ITIL
13 23 (23.00%) Windows Server 2008
14 22 (22.00%) MS Office
15 20 (20.00%) SQL Server
16 18 (18.00%) MCSE
16 18 (18.00%) LAN
16 18 (18.00%) Finance
16 18 (18.00%) Exchange Server 2010
17 17 (17.00%) SLA
17 17 (17.00%) TCP/IP
18 15 (15.00%) C#
18 15 (15.00%) MCITP
19 14 (14.00%) ISO/IEC 27001
19 14 (14.00%) Exchange Server 2007
19 14 (14.00%) Change Management
19 14 (14.00%) Disaster Recovery
19 14 (14.00%) MCP

IT Support
Top Related IT Skills in Scotland by Category

For the 6 months to 26 November 2014, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (35.00%) MS Exchange
2 18 (18.00%) Exchange Server 2010
3 14 (14.00%) Exchange Server 2007
4 12 (12.00%) SharePoint
5 10 (10.00%) CMS
6 5 (5.00%) Blackberry Enterprise Server
7 3 (3.00%) Lync
8 2 (2.00%) Exchange Server 2003
8 2 (2.00%) WorkSite
8 2 (2.00%) IBM Notes
8 2 (2.00%) SharePoint 2013
9 1 (1.00%) IIS
Applications
1 31 (31.00%) MS Excel
2 22 (22.00%) MS Office
Cloud Services
1 3 (3.00%) Microsoft Azure
2 2 (2.00%) Office 365
3 1 (1.00%) Taleo
Communications & Networking
1 25 (25.00%) DNS
2 18 (18.00%) LAN
3 17 (17.00%) TCP/IP
4 14 (14.00%) WAN
4 14 (14.00%) DHCP
5 12 (12.00%) Wi-Fi
6 9 (9.00%) SMTP
6 9 (9.00%) SAN
7 8 (8.00%) FTP
7 8 (8.00%) HTTP
7 8 (8.00%) HTTPS
8 6 (6.00%) Wireless
8 6 (6.00%) VoIP
8 6 (6.00%) Firewall
9 5 (5.00%) VPN
10 1 (1.00%) NAS
10 1 (1.00%) Unified Communications
10 1 (1.00%) LDAP
10 1 (1.00%) PBX
Database & Business Intelligence
1 20 (20.00%) SQL Server
2 4 (4.00%) SQL Server 2005
2 4 (4.00%) SQL Server 2008
3 2 (2.00%) Crystal Reports
General
1 18 (18.00%) Finance
2 9 (9.00%) Back Office
3 5 (5.00%) Legal
4 2 (2.00%) Manufacturing
4 2 (2.00%) Automotive
5 1 (1.00%) Telecoms
5 1 (1.00%) Military
5 1 (1.00%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (10.00%) HTML
2 3 (3.00%) WAP
3 1 (1.00%) COM
Miscellaneous
1 10 (10.00%) Blackberry
2 8 (8.00%) Management Information System
3 7 (7.00%) iPad
4 5 (5.00%) iPhone
5 3 (3.00%) Analytical Skills
5 3 (3.00%) Thin Client
5 3 (3.00%) Fat Client
5 3 (3.00%) Video Conferencing
6 2 (2.00%) Tandem
6 2 (2.00%) Computer Science
7 1 (1.00%) Credit Derivative
7 1 (1.00%) PDA
7 1 (1.00%) Derivative
7 1 (1.00%) Reference Data
7 1 (1.00%) Client/Server
Operating Systems
1 74 (74.00%) Windows
2 38 (38.00%) Windows 7
3 30 (30.00%) Windows Server 2003
4 28 (28.00%) Windows Server 2012
5 23 (23.00%) Windows Server 2008
6 11 (11.00%) Windows XP
7 6 (6.00%) Linux
8 4 (4.00%) UNIX
9 3 (3.00%) Solaris
10 1 (1.00%) Mac OS X
10 1 (1.00%) Red Hat Enterprise Linux
10 1 (1.00%) Windows 8
Processes & Methodologies
1 24 (24.00%) ITIL
2 14 (14.00%) Change Management
2 14 (14.00%) Disaster Recovery
3 12 (12.00%) Performance Monitoring
4 8 (8.00%) Mentoring
5 7 (7.00%) Information Security
5 7 (7.00%) Fault Management
5 7 (7.00%) Capacity Management
6 4 (4.00%) Service Delivery
6 4 (4.00%) Problem Management
6 4 (4.00%) Asset Management
6 4 (4.00%) Change Control
7 3 (3.00%) Capacity Planning
8 2 (2.00%) Document Management
8 2 (2.00%) E-Commerce
8 2 (2.00%) Project Management
9 1 (1.00%) Service Management
9 1 (1.00%) Data Modelling
9 1 (1.00%) Continuous Improvement
9 1 (1.00%) Performance Tuning
Programming Languages
1 29 (29.00%) SQL
2 15 (15.00%) C#
3 13 (13.00%) PowerShell
4 5 (5.00%) T-SQL
5 1 (1.00%) Shell Script
5 1 (1.00%) C++
5 1 (1.00%) Java
Qualifications
1 28 (28.00%) Microsoft Certification
2 18 (18.00%) MCSE
3 15 (15.00%) MCITP
4 14 (14.00%) MCP
5 13 (13.00%) MCSA
6 11 (11.00%) MCTS
7 8 (8.00%) Degree
8 3 (3.00%) HND
8 3 (3.00%) A+ Certification
8 3 (3.00%) ITIL Certification
9 2 (2.00%) MCDST
9 2 (2.00%) CCNA
9 2 (2.00%) Cisco Certification
10 1 (1.00%) CCENT
10 1 (1.00%) VMware Certified Professional (VCP)
10 1 (1.00%) CCIE
Quality Assurance & Compliance
1 17 (17.00%) SLA
2 14 (14.00%) ISO/IEC 27001
3 4 (4.00%) ISO 9001
System Software
1 42 (42.00%) Active Directory
2 27 (27.00%) VMware Infrastructure
3 5 (5.00%) Hyper-V
4 2 (2.00%) XenApp
5 1 (1.00%) vSphere
5 1 (1.00%) VMware ESX
Systems Management
1 7 (7.00%) SCCM
2 3 (3.00%) Norton AntiVirus
2 3 (3.00%) Backup Exec
3 2 (2.00%) SCOM
3 2 (2.00%) SCVMM
4 1 (1.00%) SCOrch
Vendors
1 61 (61.00%) Microsoft
2 27 (27.00%) VMware
3 14 (14.00%) Cisco
4 8 (8.00%) Citrix
5 5 (5.00%) Apple
6 4 (4.00%) HP
7 3 (3.00%) EMC
7 3 (3.00%) Sage
7 3 (3.00%) Juniper
7 3 (3.00%) CommVault
7 3 (3.00%) Veeam
7 3 (3.00%) Symantec
7 3 (3.00%) Meru Networks
8 2 (2.00%) Lotus
8 2 (2.00%) Red Hat
8 2 (2.00%) Salesforce.com
9 1 (1.00%) SonicWALL
9 1 (1.00%) Dell
9 1 (1.00%) Sun
9 1 (1.00%) Oracle
Edinburgh, Midlothian
Change Recruitment Group
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Salary: £25000 - £35000 per annum + bonus + benefits
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