The table below looks at the statistics for the IT Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Support
Rank 123 158 143
Rank change year-on-year
+35 -15
Permanent jobs requiring an IT Support 40 22 23
As % of all permanent IT jobs located in Scotland 1.26% 0.55% 0.73%
As % of the Job Titles category 1.34% 0.57% 0.77%
Number of salaries quoted 31 21 22
Average salary £22,500 £27,500 £22,500
Average salary % change year-on-year
-18.18% +22.22%
90% offered a salary of more than £16,500 £19,000 £18,700
10% offered a salary of more than £29,000 £35,000 £29,750
UK excluding London average salary £24,000 £24,000 £24,000
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2983 3837 2983
As % of all permanent IT jobs located in Scotland 93.95% 95.07% 94.25%
Number of salaries quoted 1843 2505 1747
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £28,000 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Scotland

IT Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Scotland region.

IT Support Salary Trend in Scotland

IT Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing IT Support across the Scotland region over the 3 months to 17 April 2015.

IT Support Salary Histogram in Scotland

IT Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Scotland region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +19 18 £24,000 +2.12% 1
Glasgow +20 15 £18,500 -38.33% 5
Falkirk - 2 £19,500 -
Scottish Borders +2 1 £21,500 -21.81%
West Lothian 0 1 £25,000 +4.16%
Stirling - 1 £19,000 -
Fife - 1 - - 1
IT Support
UK

IT Support
Top 30 Related IT Skills in Scotland

For the 6 months to 17 April 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 60 (75.00%) Microsoft
2 55 (68.75%) Windows
3 40 (50.00%) Active Directory
4 30 (37.50%) MS Exchange
4 30 (37.50%) Windows 7
5 29 (36.25%) MS Office
6 24 (30.00%) VMware
7 22 (27.50%) Finance
8 21 (26.25%) VMware Infrastructure
9 18 (22.50%) MS Excel
10 17 (21.25%) SLA
11 14 (17.50%) Windows XP
12 13 (16.25%) Windows Server 2008
13 12 (15.00%) SQL
13 12 (15.00%) Microsoft Certification
13 12 (15.00%) Windows Server 2003
14 11 (13.75%) LAN
14 11 (13.75%) WAN
14 11 (13.75%) Degree
15 10 (12.50%) Citrix
15 10 (12.50%) Disaster Recovery
15 10 (12.50%) Wi-Fi
15 10 (12.50%) Back Office
15 10 (12.50%) Exchange Server 2010
16 8 (10.00%) DNS
17 7 (8.75%) Cisco
17 7 (8.75%) Blackberry
17 7 (8.75%) MCSE
17 7 (8.75%) MCP
18 6 (7.50%) ITIL

IT Support
Top Related IT Skills in Scotland by Category

For the 6 months to 17 April 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (37.50%) MS Exchange
2 10 (12.50%) Exchange Server 2010
3 5 (6.25%) SharePoint
3 5 (6.25%) Blackberry Enterprise Server
3 5 (6.25%) WorkSite
3 5 (6.25%) Exchange Server 2007
4 3 (3.75%) Exchange Server 2003
4 3 (3.75%) Exchange Server 2013
5 2 (2.50%) IIS
6 1 (1.25%) GroupWise
6 1 (1.25%) Lync
6 1 (1.25%) CMS
6 1 (1.25%) SharePoint 2013
Applications
1 29 (36.25%) MS Office
2 18 (22.50%) MS Excel
3 2 (2.50%) MS PowerPoint
4 1 (1.25%) Photoshop
4 1 (1.25%) Adobe Illustrator
4 1 (1.25%) InDesign
Business Applications
1 1 (1.25%) thinkFolio
1 1 (1.25%) Markit EDM
Cloud Services
1 2 (2.50%) Google Apps
1 2 (2.50%) Office 365
Communications & Networking
1 11 (13.75%) LAN
1 11 (13.75%) WAN
2 10 (12.50%) Wi-Fi
3 8 (10.00%) DNS
4 6 (7.50%) VPN
4 6 (7.50%) DHCP
5 5 (6.25%) Firewall
6 4 (5.00%) Wireless
7 3 (3.75%) TCP/IP
8 2 (2.50%) SMTP
9 1 (1.25%) VoIP
9 1 (1.25%) LDAP
9 1 (1.25%) FTP
9 1 (1.25%) HTTP
9 1 (1.25%) Unified Communications
9 1 (1.25%) HTTPS
Database & Business Intelligence
1 4 (5.00%) SQL Server
General
1 22 (27.50%) Finance
2 10 (12.50%) Back Office
3 5 (6.25%) Automotive
4 4 (5.00%) Telecoms
4 4 (5.00%) Legal
5 3 (3.75%) Marketing
6 2 (2.50%) Manufacturing
6 2 (2.50%) Banking
6 2 (2.50%) Law
Libraries, Frameworks & Software Standards
1 1 (1.25%) HTML
Miscellaneous
1 7 (8.75%) Blackberry
2 3 (3.75%) Analytical Skills
3 2 (2.50%) Tandem
3 2 (2.50%) iPhone
3 2 (2.50%) Social Media
4 1 (1.25%) iPad
4 1 (1.25%) Video Conferencing
Operating Systems
1 55 (68.75%) Windows
2 30 (37.50%) Windows 7
3 14 (17.50%) Windows XP
4 13 (16.25%) Windows Server 2008
5 12 (15.00%) Windows Server 2003
6 6 (7.50%) Windows 8
7 5 (6.25%) Windows Server 2012
8 4 (5.00%) Mac OS X
8 4 (5.00%) Linux
9 2 (2.50%) UNIX
9 2 (2.50%) Solaris
9 2 (2.50%) Windows Mobile
10 1 (1.25%) Windows Vista
10 1 (1.25%) Android
10 1 (1.25%) Red Hat Enterprise Linux
10 1 (1.25%) Apple iOS
Processes & Methodologies
1 10 (12.50%) Disaster Recovery
2 6 (7.50%) ITIL
2 6 (7.50%) Coaching
3 4 (5.00%) Mentoring
4 3 (3.75%) Change Management
4 3 (3.75%) ERP
4 3 (3.75%) Project Planning
4 3 (3.75%) Digital Marketing
5 2 (2.50%) Document Management
5 2 (2.50%) CRM
5 2 (2.50%) Service Management
6 1 (1.25%) Asset Management
6 1 (1.25%) Project Management
6 1 (1.25%) PRINCE2
6 1 (1.25%) Supplier Management
6 1 (1.25%) Release Management
6 1 (1.25%) Continuous Improvement
6 1 (1.25%) Mobile Device Management
6 1 (1.25%) Performance Monitoring
Programming Languages
1 12 (15.00%) SQL
2 2 (2.50%) C#
2 2 (2.50%) PowerShell
3 1 (1.25%) Java
3 1 (1.25%) Perl
3 1 (1.25%) Shell Script
Qualifications
1 12 (15.00%) Microsoft Certification
2 11 (13.75%) Degree
3 7 (8.75%) MCP
3 7 (8.75%) MCSE
4 6 (7.50%) MCSA
4 6 (7.50%) HND
5 4 (5.00%) MCDST
6 3 (3.75%) A+ Certification
7 1 (1.25%) MCITP
7 1 (1.25%) HNC
Quality Assurance & Compliance
1 17 (21.25%) SLA
2 2 (2.50%) ISO/IEC 27001
System Software
1 40 (50.00%) Active Directory
2 21 (26.25%) VMware Infrastructure
3 5 (6.25%) Hyper-V
4 2 (2.50%) XenApp
4 2 (2.50%) XenDesktop
5 1 (1.25%) vSphere
Systems Management
1 1 (1.25%) SCCM
1 1 (1.25%) SCOM
Vendors
1 60 (75.00%) Microsoft
2 24 (30.00%) VMware
3 10 (12.50%) Citrix
4 7 (8.75%) Cisco
5 3 (3.75%) Apple
5 3 (3.75%) Google
6 2 (2.50%) NetApp
6 2 (2.50%) Juniper
6 2 (2.50%) Sun
6 2 (2.50%) HP
7 1 (1.25%) Altiris
7 1 (1.25%) Fidessa
7 1 (1.25%) CommVault
7 1 (1.25%) Oracle
7 1 (1.25%) Adobe
7 1 (1.25%) Novell
7 1 (1.25%) Red Hat
7 1 (1.25%) Bloomberg
7 1 (1.25%) SonicWALL
7 1 (1.25%) Draytek
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