The table below looks at the statistics for the IT Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
IT Support
Rank 113 140 135
Rank change year-on-year
+27 -5
Permanent jobs requiring an IT Support 46 29 19
As % of all permanent IT jobs located in Scotland 1.49% 0.84% 0.65%
As % of the Job Titles category 1.58% 0.87% 0.69%
Number of salaries quoted 36 24 17
Average salary £24,750 £24,000 £22,500
Average salary % change year-on-year
+3.12% +6.66%
90% offered a salary of more than £20,000 £18,000 £21,200
10% offered a salary of more than £30,000 £46,176 £25,000
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2914 3320 2772
As % of all permanent IT jobs located in Scotland 94.15% 95.65% 94.80%
Number of salaries quoted 1844 2185 1787
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Scotland

IT Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Scotland region.

IT Support Salary Trend in Scotland

IT Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing IT Support across the Scotland region over the 3 months to 3 March 2015.

IT Support Salary Histogram in Scotland

IT Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Scotland region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +19 29 £26,575 +36.28% 4
Glasgow +18 10 £26,500 -11.66% 1
Scottish Borders - 3 £20,500 - 1
Falkirk - 2 £19,500 -
Fife +3 1 - -
Stirling - 1 £19,000 -
IT Support
UK

IT Support
Top 30 Related IT Skills in Scotland

For the 6 months to 3 March 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 70 (78.65%) Microsoft
2 63 (70.79%) Windows
3 46 (51.69%) Active Directory
4 37 (41.57%) Windows 7
5 31 (34.83%) MS Exchange
6 29 (32.58%) MS Office
6 29 (32.58%) VMware
7 28 (31.46%) VMware Infrastructure
8 26 (29.21%) Finance
9 22 (24.72%) SLA
10 19 (21.35%) Windows Server 2003
11 18 (20.22%) LAN
11 18 (20.22%) MS Excel
12 17 (19.10%) WAN
12 17 (19.10%) SQL
13 16 (17.98%) Wi-Fi
14 15 (16.85%) Disaster Recovery
15 14 (15.73%) Back Office
15 14 (15.73%) Degree
16 13 (14.61%) Windows Server 2008
16 13 (14.61%) Exchange Server 2010
16 13 (14.61%) ITIL
16 13 (14.61%) Cisco
16 13 (14.61%) Microsoft Certification
17 12 (13.48%) DNS
17 12 (13.48%) Windows XP
17 12 (13.48%) SQL Server
18 11 (12.36%) Windows Server 2012
19 10 (11.24%) MCP
19 10 (11.24%) Change Management

IT Support
Top Related IT Skills in Scotland by Category

For the 6 months to 3 March 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (34.83%) MS Exchange
2 13 (14.61%) Exchange Server 2010
3 8 (8.99%) SharePoint
4 5 (5.62%) Blackberry Enterprise Server
4 5 (5.62%) CMS
4 5 (5.62%) WorkSite
4 5 (5.62%) Exchange Server 2007
5 3 (3.37%) Lync
5 3 (3.37%) Exchange Server 2003
5 3 (3.37%) Exchange Server 2013
6 1 (1.12%) IIS
6 1 (1.12%) GroupWise
Applications
1 29 (32.58%) MS Office
2 18 (20.22%) MS Excel
3 1 (1.12%) MS PowerPoint
Cloud Services
1 2 (2.25%) Google Apps
2 1 (1.12%) Office 365
Communications & Networking
1 18 (20.22%) LAN
2 17 (19.10%) WAN
3 16 (17.98%) Wi-Fi
4 12 (13.48%) DNS
5 8 (8.99%) TCP/IP
6 7 (7.87%) DHCP
7 6 (6.74%) VPN
8 5 (5.62%) SMTP
9 4 (4.49%) FTP
9 4 (4.49%) HTTP
9 4 (4.49%) HTTPS
9 4 (4.49%) Firewall
9 4 (4.49%) Wireless
10 2 (2.25%) Unified Communications
10 2 (2.25%) VoIP
11 1 (1.12%) LDAP
Database & Business Intelligence
1 12 (13.48%) SQL Server
2 1 (1.12%) SQL Server 2005
2 1 (1.12%) SQL Server 2008
General
1 26 (29.21%) Finance
2 14 (15.73%) Back Office
3 5 (5.62%) Automotive
3 5 (5.62%) Legal
4 3 (3.37%) Marketing
5 2 (2.25%) Manufacturing
5 2 (2.25%) Banking
5 2 (2.25%) Law
5 2 (2.25%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (6.74%) HTML
2 1 (1.12%) WAP
Miscellaneous
1 9 (10.11%) Blackberry
2 3 (3.37%) Management Information System
2 3 (3.37%) Video Conferencing
2 3 (3.37%) iPhone
2 3 (3.37%) Analytical Skills
3 2 (2.25%) Social Media
3 2 (2.25%) iPad
3 2 (2.25%) Tandem
4 1 (1.12%) Computer Science
4 1 (1.12%) Fat Client
4 1 (1.12%) Thin Client
Operating Systems
1 63 (70.79%) Windows
2 37 (41.57%) Windows 7
3 19 (21.35%) Windows Server 2003
4 13 (14.61%) Windows Server 2008
5 12 (13.48%) Windows XP
6 11 (12.36%) Windows Server 2012
7 5 (5.62%) Linux
8 4 (4.49%) Windows 8
9 2 (2.25%) UNIX
9 2 (2.25%) Solaris
9 2 (2.25%) Mac OS X
10 1 (1.12%) Windows Mobile
10 1 (1.12%) Windows Vista
10 1 (1.12%) Red Hat Enterprise Linux
Processes & Methodologies
1 15 (16.85%) Disaster Recovery
2 13 (14.61%) ITIL
3 10 (11.24%) Change Management
4 7 (7.87%) Performance Monitoring
5 6 (6.74%) Coaching
6 4 (4.49%) Mentoring
7 3 (3.37%) Capacity Management
7 3 (3.37%) ERP
7 3 (3.37%) Information Security
7 3 (3.37%) Project Planning
7 3 (3.37%) Digital Marketing
7 3 (3.37%) Fault Management
8 2 (2.25%) Project Management
8 2 (2.25%) Service Management
8 2 (2.25%) CRM
8 2 (2.25%) Document Management
9 1 (1.12%) Mobile Device Management
9 1 (1.12%) PRINCE2
9 1 (1.12%) Service Delivery
9 1 (1.12%) Continuous Improvement
Programming Languages
1 17 (19.10%) SQL
2 9 (10.11%) PowerShell
3 8 (8.99%) C#
Qualifications
1 14 (15.73%) Degree
2 13 (14.61%) Microsoft Certification
3 10 (11.24%) MCP
4 8 (8.99%) HND
5 6 (6.74%) MCSE
6 5 (5.62%) MCSA
7 4 (4.49%) A+ Certification
8 2 (2.25%) CCNA
8 2 (2.25%) Cisco Certification
8 2 (2.25%) MCDST
9 1 (1.12%) MCITP
9 1 (1.12%) CCENT
9 1 (1.12%) ITIL Certification
9 1 (1.12%) VMware Certified Professional (VCP)
9 1 (1.12%) CCIE
Quality Assurance & Compliance
1 22 (24.72%) SLA
2 9 (10.11%) ISO/IEC 27001
3 1 (1.12%) ISO 9001
System Software
1 46 (51.69%) Active Directory
2 28 (31.46%) VMware Infrastructure
3 2 (2.25%) Hyper-V
3 2 (2.25%) XenApp
3 2 (2.25%) XenDesktop
3 2 (2.25%) vSphere
4 1 (1.12%) VMware ESX
Systems Management
1 2 (2.25%) SCCM
2 1 (1.12%) SCOM
Vendors
1 70 (78.65%) Microsoft
2 29 (32.58%) VMware
3 13 (14.61%) Cisco
4 8 (8.99%) Citrix
5 3 (3.37%) HP
6 2 (2.25%) Red Hat
6 2 (2.25%) Apple
6 2 (2.25%) Google
6 2 (2.25%) Juniper
6 2 (2.25%) CommVault
7 1 (1.12%) Novell
7 1 (1.12%) Oracle
7 1 (1.12%) Sun
7 1 (1.12%) SonicWALL
7 1 (1.12%) Draytek
7 1 (1.12%) Altiris
7 1 (1.12%) Dell
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