The table below looks at the statistics for the IT Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
IT Support
Rank 137 118 155
Rank change year-on-year
-19 +37
Permanent jobs requiring an IT Support 25 41 25
As % of all permanent IT jobs located in Scotland 0.87% 1.29% 0.63%
As % of the Job Titles category 0.91% 1.35% 0.65%
Number of salaries quoted 19 31 23
Average salary £27,500 £22,500 £29,000
Average salary % change year-on-year
+22.22% -22.41%
90% offered a salary of more than £19,500 £15,750 £19,500
10% offered a salary of more than £36,500 £29,000 £34,700
UK excluding London average salary £25,500 £25,000 £24,500
% change year-on-year
+2.00% +2.04%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2733 3037 3820
As % of all permanent IT jobs located in Scotland 95.03% 95.53% 95.91%
Number of salaries quoted 1692 1911 2491
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £61,500 £55,000 £59,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

IT Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Scotland

IT Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Scotland region.

IT Support Salary Trend in Scotland

IT Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing IT Support across the Scotland region over the 3 months to 1 May 2016.

IT Support Salary Histogram in Scotland

IT Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Scotland region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -3 10 £29,000 +23.40% 3
Glasgow -10 8 £28,500 +76.74% 3
North Lanarkshire - 3 - -
Aberdeen - 1 £27,500 -
Fife - 1 £17,000 -
Argyll and Bute - 1 £27,328 -
Dumfries and Galloway - 1 £20,500 -
IT Support
UK

IT Support
Top 30 Related IT Skills in Scotland

For the 6 months to 1 May 2016, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 19 (43.18%) Windows
1 19 (43.18%) Microsoft
2 18 (40.91%) Active Directory
3 11 (25.00%) Windows Server
3 11 (25.00%) Windows 7
3 11 (25.00%) MS Excel
4 10 (22.73%) MS Office
5 8 (18.18%) SQL Server
5 8 (18.18%) MS Exchange
6 7 (15.91%) Windows XP
6 7 (15.91%) ITIL
6 7 (15.91%) Windows Server 2008
6 7 (15.91%) Windows Server 2012
7 6 (13.64%) LAN
7 6 (13.64%) WAN
8 5 (11.36%) Degree
8 5 (11.36%) Windows 8
9 4 (9.09%) VMware Infrastructure
9 4 (9.09%) Manufacturing
9 4 (9.09%) VMware
9 4 (9.09%) Finance
9 4 (9.09%) Mac OS X
9 4 (9.09%) DNS
9 4 (9.09%) SLA
9 4 (9.09%) CRM
9 4 (9.09%) SharePoint
9 4 (9.09%) SQL
9 4 (9.09%) .NET
10 3 (6.82%) Apple
10 3 (6.82%) Windows Server 2003

IT Support
Top Related IT Skills in Scotland by Category

For the 6 months to 1 May 2016, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.18%) MS Exchange
2 4 (9.09%) SharePoint
3 3 (6.82%) Exchange Server 2010
4 1 (2.27%) Exchange Server 2003
4 1 (2.27%) Exchange Server 2013
4 1 (2.27%) IIS
Applications
1 11 (25.00%) MS Excel
2 10 (22.73%) MS Office
3 3 (6.82%) MS PowerPoint
4 2 (4.55%) MS Visio
5 1 (2.27%) InfoPath
Business Applications
1 1 (2.27%) Dynamics CRM
1 1 (2.27%) Endur
1 1 (2.27%) Sage CRM
Cloud Services
1 2 (4.55%) Office 365
Communications & Networking
1 6 (13.64%) LAN
1 6 (13.64%) WAN
2 4 (9.09%) DNS
3 2 (4.55%) Firewall
3 2 (4.55%) Remote Desktop
4 1 (2.27%) Internet
4 1 (2.27%) VPN
Database & Business Intelligence
1 8 (18.18%) SQL Server
2 1 (2.27%) Crystal Reports
2 1 (2.27%) SQL Server 2005
General
1 4 (9.09%) Finance
1 4 (9.09%) Manufacturing
2 1 (2.27%) French Language
2 1 (2.27%) German Language
2 1 (2.27%) Legal
2 1 (2.27%) Marketing
2 1 (2.27%) Polish Language
Libraries, Frameworks & Software Standards
1 4 (9.09%) .NET
2 2 (4.55%) ASP.NET
3 1 (2.27%) CSS
3 1 (2.27%) HTML
3 1 (2.27%) REST
3 1 (2.27%) SOAP
3 1 (2.27%) WCF
3 1 (2.27%) Web Services
3 1 (2.27%) XML
Miscellaneous
1 2 (4.55%) Analytical Skills
2 1 (2.27%) Computer Science
2 1 (2.27%) Driving Licence
2 1 (2.27%) Reference Data
2 1 (2.27%) Video Conferencing
Operating Systems
1 19 (43.18%) Windows
2 11 (25.00%) Windows 7
2 11 (25.00%) Windows Server
3 7 (15.91%) Windows Server 2008
3 7 (15.91%) Windows Server 2012
3 7 (15.91%) Windows XP
4 5 (11.36%) Windows 8
5 4 (9.09%) Mac OS X
6 3 (6.82%) Windows Server 2003
7 1 (2.27%) Linux
7 1 (2.27%) Windows 10
Processes & Methodologies
1 7 (15.91%) ITIL
2 4 (9.09%) CRM
3 3 (6.82%) Agile Project Management
3 3 (6.82%) Agile Software Development
3 3 (6.82%) ITSM
3 3 (6.82%) Line Management
3 3 (6.82%) Process Improvement
3 3 (6.82%) Project Management
3 3 (6.82%) Service Management
4 2 (4.55%) Asset Management
4 2 (4.55%) Change Management
4 2 (4.55%) Service Delivery
4 2 (4.55%) Software Testing
5 1 (2.27%) Data Management
5 1 (2.27%) Disaster Recovery
5 1 (2.27%) Facilities Management
5 1 (2.27%) Investment Management
5 1 (2.27%) ITIL V3
5 1 (2.27%) Problem Management
5 1 (2.27%) User Acceptance Testing
Programming Languages
1 4 (9.09%) SQL
2 2 (4.55%) C#
2 2 (4.55%) PowerShell
2 2 (4.55%) VB.NET
3 1 (2.27%) Bash Shell
3 1 (2.27%) Java
3 1 (2.27%) JavaScript
3 1 (2.27%) Perl
3 1 (2.27%) Python
3 1 (2.27%) T-SQL
Qualifications
1 5 (11.36%) Degree
2 1 (2.27%) ITIL Foundation Certificate
2 1 (2.27%) MCITP
2 1 (2.27%) MCP
2 1 (2.27%) MCSA
2 1 (2.27%) MCSE
2 1 (2.27%) Microsoft Certification
2 1 (2.27%) SC Cleared
2 1 (2.27%) Security Cleared
Quality Assurance & Compliance
1 4 (9.09%) SLA
System Software
1 18 (40.91%) Active Directory
2 4 (9.09%) VMware Infrastructure
3 1 (2.27%) Firmware
3 1 (2.27%) Hyper-V
3 1 (2.27%) Terminal Server
3 1 (2.27%) Terminal Services
Systems Management
1 2 (4.55%) SCCM
2 1 (2.27%) Munin
2 1 (2.27%) Nagios
Vendors
1 19 (43.18%) Microsoft
2 4 (9.09%) VMware
3 3 (6.82%) Apple
4 2 (4.55%) Cisco
5 1 (2.27%) iManage
5 1 (2.27%) Oracle
5 1 (2.27%) Sage
5 1 (2.27%) ServiceNow
5 1 (2.27%) TIBCO
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