The table below looks at the statistics for the IT Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 116 135 136
Rank change year-on-year
+19 +1
Permanent jobs requiring an IT Support 47 40 25
As % of all permanent IT jobs located in Scotland 1.50% 1.09% 0.77%
As % of the Job Titles category 1.61% 1.14% 0.80%
Number of salaries quoted 23 22 11
Average salary £22,500 £30,000 £22,500
Average salary % change year-on-year
-25.00% +33.33%
90% offered a salary of more than £16,400 £21,600 £18,000
10% offered a salary of more than £29,600 £47,500 £40,000
UK excluding London average salary £24,000 £24,000 £23,980
% change year-on-year
- +0.08%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2919 3501 3126
As % of all permanent IT jobs located in Scotland 93.44% 95.14% 95.92%
Number of salaries quoted 1893 2319 2040
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,000 £27,500 £28,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Scotland

IT Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Scotland region.

IT Support Salary Trend in Scotland

IT Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing IT Support across the Scotland region over the 3 months to 7 July 2015.

IT Support Salary Histogram in Scotland

IT Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Scotland region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +13 14 £21,750 - 1
Edinburgh +1 13 £24,000 -18.64% 3
Aberdeenshire - 13 £20,000 - 1
North Lanarkshire +1 4 - -
Aberdeen +21 1 £28,000 +1.81%
West Dunbartonshire - 1 £22,500 -
East Ayrshire - 1 £23,500 -
IT Support
UK

IT Support
Top 30 Related IT Skills in Scotland

For the 6 months to 7 July 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 64 (73.56%) Windows
2 45 (51.72%) Microsoft
3 30 (34.48%) Active Directory
4 27 (31.03%) MS Office
5 25 (28.74%) MS Excel
6 24 (27.59%) SLA
7 23 (26.44%) MS Exchange
7 23 (26.44%) Windows 8
8 22 (25.29%) DNS
9 21 (24.14%) Windows 7
10 16 (18.39%) Finance
11 15 (17.24%) VMware
12 14 (16.09%) Service Delivery
12 14 (16.09%) VoIP
13 13 (14.94%) Windows XP
14 12 (13.79%) Windows Server 2008
15 11 (12.64%) Citrix
15 11 (12.64%) Windows Server 2003
15 11 (12.64%) Degree
16 10 (11.49%) VPN
16 10 (11.49%) SQL
17 9 (10.34%) DHCP
18 8 (9.20%) Microsoft Certification
18 8 (9.20%) SQL Server
18 8 (9.20%) VMware Infrastructure
19 7 (8.05%) ITIL
19 7 (8.05%) Windows Server 2012
19 7 (8.05%) Exchange Server 2010
20 6 (6.90%) Office 365
20 6 (6.90%) Hyper-V

IT Support
Top Related IT Skills in Scotland by Category

For the 6 months to 7 July 2015, IT jobs across the Scotland region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (26.44%) MS Exchange
2 7 (8.05%) Exchange Server 2010
3 4 (4.60%) SharePoint
3 4 (4.60%) Exchange Server 2007
4 3 (3.45%) Exchange Server 2013
5 2 (2.30%) Exchange Server 2003
5 2 (2.30%) WorkSite
5 2 (2.30%) IIS
6 1 (1.15%) GroupWise
6 1 (1.15%) Blackberry Enterprise Server
6 1 (1.15%) Lync
6 1 (1.15%) SharePoint 2013
Applications
1 27 (31.03%) MS Office
2 25 (28.74%) MS Excel
3 3 (3.45%) MS PowerPoint
4 1 (1.15%) Photoshop
4 1 (1.15%) MS Project
4 1 (1.15%) MS Visio
4 1 (1.15%) Adobe Illustrator
4 1 (1.15%) InDesign
Business Applications
1 1 (1.15%) thinkFolio
1 1 (1.15%) Markit EDM
Cloud Services
1 6 (6.90%) Office 365
2 4 (4.60%) Microsoft Azure
3 2 (2.30%) Google Apps
Communications & Networking
1 22 (25.29%) DNS
2 14 (16.09%) VoIP
3 10 (11.49%) VPN
4 9 (10.34%) DHCP
5 5 (5.75%) Firewall
6 4 (4.60%) Wireless
7 3 (3.45%) WAN
7 3 (3.45%) LAN
8 2 (2.30%) ADSL
8 2 (2.30%) Broadband
8 2 (2.30%) Wi-Fi
8 2 (2.30%) 3G
9 1 (1.15%) Unified Communications
9 1 (1.15%) PSTN
9 1 (1.15%) TCP/IP
Database & Business Intelligence
1 8 (9.20%) SQL Server
2 1 (1.15%) Crystal Reports
General
1 16 (18.39%) Finance
2 4 (4.60%) Telecoms
3 3 (3.45%) Automotive
3 3 (3.45%) Marketing
4 2 (2.30%) Banking
4 2 (2.30%) Back Office
Miscellaneous
1 3 (3.45%) Analytical Skills
2 2 (2.30%) Social Media
2 2 (2.30%) Blackberry
3 1 (1.15%) AS400
3 1 (1.15%) Replication
3 1 (1.15%) iPhone
3 1 (1.15%) Visualisation
3 1 (1.15%) iPad
3 1 (1.15%) Data Centre
Operating Systems
1 64 (73.56%) Windows
2 23 (26.44%) Windows 8
3 21 (24.14%) Windows 7
4 13 (14.94%) Windows XP
5 12 (13.79%) Windows Server 2008
6 11 (12.64%) Windows Server 2003
7 7 (8.05%) Windows Server 2012
8 5 (5.75%) Mac OS X
9 4 (4.60%) Linux
10 2 (2.30%) UNIX
10 2 (2.30%) Windows Mobile
11 1 (1.15%) Android
11 1 (1.15%) Solaris
11 1 (1.15%) Windows 2000 Server
11 1 (1.15%) Apple iOS
Processes & Methodologies
1 14 (16.09%) Service Delivery
2 7 (8.05%) ITIL
3 5 (5.75%) ERP
3 5 (5.75%) Coaching
4 3 (3.45%) CRM
4 3 (3.45%) Mentoring
4 3 (3.45%) Digital Marketing
5 2 (2.30%) Software Distribution
5 2 (2.30%) Content Management
5 2 (2.30%) Disaster Recovery
5 2 (2.30%) Server Patching
6 1 (1.15%) Data Security
6 1 (1.15%) Asset Management
6 1 (1.15%) Change Management
6 1 (1.15%) Service Management
6 1 (1.15%) PRINCE2
6 1 (1.15%) Supplier Management
6 1 (1.15%) Incident Management
6 1 (1.15%) Release Management
6 1 (1.15%) Mobile Device Management
Programming Languages
1 10 (11.49%) SQL
2 3 (3.45%) Perl
2 3 (3.45%) PowerShell
3 1 (1.15%) Java
3 1 (1.15%) T-SQL
3 1 (1.15%) Shell Script
Qualifications
1 11 (12.64%) Degree
2 8 (9.20%) Microsoft Certification
3 6 (6.90%) HND
3 6 (6.90%) MCSE
4 4 (4.60%) MCSA
4 4 (4.60%) MCP
4 4 (4.60%) A+ Certification
5 3 (3.45%) Network+ Certification
6 2 (2.30%) MCDST
6 2 (2.30%) HNC
7 1 (1.15%) MCITP
7 1 (1.15%) ITIL Certification
Quality Assurance & Compliance
1 24 (27.59%) SLA
System Software
1 30 (34.48%) Active Directory
2 8 (9.20%) VMware Infrastructure
3 6 (6.90%) Hyper-V
4 5 (5.75%) XenApp
5 2 (2.30%) XenDesktop
6 1 (1.15%) vSphere
Systems Management
1 6 (6.90%) SCCM
2 3 (3.45%) SCOM
3 2 (2.30%) WSUS
4 1 (1.15%) Business Desktop Deployment
4 1 (1.15%) McAfee ePO
Vendors
1 45 (51.72%) Microsoft
2 15 (17.24%) VMware
3 11 (12.64%) Citrix
4 4 (4.60%) NetApp
4 4 (4.60%) Cisco
5 3 (3.45%) Google
6 2 (2.30%) Oracle
6 2 (2.30%) HP
6 2 (2.30%) Juniper
6 2 (2.30%) Apple
7 1 (1.15%) Bloomberg
7 1 (1.15%) McAfee
7 1 (1.15%) Altiris
7 1 (1.15%) CommVault
7 1 (1.15%) Novell
7 1 (1.15%) IBM
7 1 (1.15%) Adobe
7 1 (1.15%) Sun
7 1 (1.15%) Fidessa
7 1 (1.15%) SonicWALL
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