3rd Line Support Jobs in the South West

Third Line Support
England > South West

The median Third Line Support salary in the South West is £42,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 254 258 276
Rank change year-on-year +4 +18 -28
Permanent jobs requiring a 3rd Line Support 37 10 24
As % of all permanent jobs advertised in the South West 0.40% 0.14% 0.30%
As % of the Job Titles category 0.42% 0.16% 0.31%
Number of salaries quoted 36 8 24
10th Percentile - £30,200 £31,625
25th Percentile £36,250 £33,875 £33,787
Median annual salary (50th Percentile) £42,500 £37,500 £38,500
Median % change year-on-year +13.33% -2.60% +10.00%
75th Percentile £51,750 £42,000 £42,500
90th Percentile £52,500 £42,075 £44,275
England median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,796 6,256 7,645
% of permanent jobs with a recognized job title 96.13% 89.28% 96.45%
Number of salaries quoted 6,444 3,885 5,118
10th Percentile £28,000 £29,000 £29,500
25th Percentile £36,250 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £80,000 £77,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

3rd Line Support
Job Vacancy Trend in the South West

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 3rd Line Support in the South West

3rd Line Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 3rd Line Support in the South West.

Salary trend for 3rd Line Support in the South West

3rd Line Support
Salary Histogram in the South West

Salary distribution for jobs citing 3rd Line Support in the South West over the 6 months to 26 April 2024.

Salary histogram for 3rd Line Support in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +1 13 £50,500 +20.24% 2
Dorset -8 8 £41,250 +20.44%
Gloucestershire -21 5 £37,500 -1.96% 1
Somerset +6 4 £45,000 +45.16%
Devon -6 4 £37,500 -
Bristol - 3 £35,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 26 April 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 3rd Line Support in the job title.

1 28 (75.68%) Microsoft 365
2 21 (56.76%) Azure
2 21 (56.76%) Firewall
3 18 (48.65%) WAN
4 16 (43.24%) Microsoft Exchange
5 15 (40.54%) Windows
6 14 (37.84%) DNS
6 14 (37.84%) Microsoft Intune
7 12 (32.43%) Windows Server
7 12 (32.43%) SharePoint
8 11 (29.73%) ITIL
8 11 (29.73%) Active Directory
9 10 (27.03%) Microsoft
9 10 (27.03%) PowerShell
10 9 (24.32%) Infrastructure Engineering
11 8 (21.62%) Antivirus Management
11 8 (21.62%) Inclusion and Diversity
11 8 (21.62%) Power Platform
11 8 (21.62%) Windows Server 2016
11 8 (21.62%) SD-WAN
11 8 (21.62%) IaaS
11 8 (21.62%) SaaS
11 8 (21.62%) PaaS
11 8 (21.62%) Wireless
11 8 (21.62%) Migration
11 8 (21.62%) LAN
12 5 (13.51%) Technical Leadership
13 4 (10.81%) VPN
13 4 (10.81%) DHCP
13 4 (10.81%) Cybersecurity

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (43.24%) Microsoft Exchange
2 12 (32.43%) SharePoint
3 2 (5.41%) IIS
Cloud Services
1 28 (75.68%) Microsoft 365
2 21 (56.76%) Azure
3 8 (21.62%) IaaS
3 8 (21.62%) PaaS
3 8 (21.62%) Power Platform
3 8 (21.62%) SaaS
4 3 (8.11%) Entra ID
5 2 (5.41%) Mimecast
Communications & Networking
1 21 (56.76%) Firewall
2 18 (48.65%) WAN
3 14 (37.84%) DNS
4 8 (21.62%) LAN
4 8 (21.62%) SD-WAN
4 8 (21.62%) Wireless
5 4 (10.81%) DHCP
5 4 (10.81%) VPN
6 2 (5.41%) ADSL
6 2 (5.41%) TCP/IP
6 2 (5.41%) VLAN
6 2 (5.41%) VoIP
7 1 (2.70%) Remote Desktop
Database & Business Intelligence
1 3 (8.11%) Amazon RDS
2 2 (5.41%) SQLPlus
3 1 (2.70%) SQL Server
General
1 8 (21.62%) Inclusion and Diversity
2 1 (2.70%) Analytical Skills
2 1 (2.70%) Pharmaceutical
2 1 (2.70%) Social Skills
Operating Systems
1 15 (40.54%) Windows
2 12 (32.43%) Windows Server
3 8 (21.62%) Windows Server 2016
4 2 (5.41%) Linux
4 2 (5.41%) Windows 7
5 1 (2.70%) Windows 10
Processes & Methodologies
1 11 (29.73%) ITIL
2 9 (24.32%) Infrastructure Engineering
3 8 (21.62%) Antivirus Management
3 8 (21.62%) Migration
4 5 (13.51%) Technical Leadership
5 4 (10.81%) Cybersecurity
6 2 (5.41%) Break/Fix
6 2 (5.41%) Customer Experience
6 2 (5.41%) Customer Requirements
6 2 (5.41%) Incident Response
6 2 (5.41%) Security Hardening
7 1 (2.70%) Customer Service
7 1 (2.70%) Customer-Centricity
7 1 (2.70%) Problem-Solving
7 1 (2.70%) Service Delivery
7 1 (2.70%) Service Management
Programming Languages
1 10 (27.03%) PowerShell
2 3 (8.11%) SQL
3 2 (5.41%) C#
Qualifications
1 3 (8.11%) Degree
2 2 (5.41%) A+ Certification
2 2 (5.41%) Network+ Certification
3 1 (2.70%) ITIL Foundation Certificate
3 1 (2.70%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.70%) SLA
System Software
1 11 (29.73%) Active Directory
2 2 (5.41%) VMware Infrastructure
3 1 (2.70%) Hyper-V
Systems Management
1 14 (37.84%) Microsoft Intune
Vendors
1 10 (27.03%) Microsoft
2 2 (5.41%) VMware