1st Line Support Engineer Jobs in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer salary in the UK excluding London is £25,500 per year according to job vacancies posted during the 6 months to 17 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 667 644 766
Rank change year-on-year -23 +122 -126
Permanent jobs requiring a 1st Line Support Engineer 96 104 78
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.18% 0.11%
As % of the Job Titles category 0.14% 0.20% 0.11%
Number of salaries quoted 95 99 76
10th Percentile £21,000 £21,250 £19,500
25th Percentile £22,245 £23,250 £19,938
Median annual salary (50th Percentile) £25,500 £25,000 £22,500
Median % change year-on-year +2.00% +11.11% +2.27%
75th Percentile £28,750 £28,250 £26,500
90th Percentile £36,500 £28,750 £28,000
UK median annual salary £26,500 £25,000 £24,000
% change year-on-year +6.00% +4.17% +6.67%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,828 52,627 68,668
% of permanent jobs with a recognized job title 94.85% 89.17% 95.75%
Number of salaries quoted 47,933 30,028 42,497
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Salary trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Engineer in the UK excluding London over the 6 months to 17 May 2024.

Salary histogram for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East 0 27 £24,000 -2.04% 13
North of England +54 21 £22,826 -12.21% 7
Northern Ireland - 16 £35,000 - 1
North West +7 15 £22,826 -12.21% 6
Scotland -49 12 £27,500 +20.88% 2
South West -19 7 £25,000 -7.41% 2
Midlands -35 5 £27,500 +10.00% 6
North East - 5 £22,000 -
Wales - 5 £22,000 - 2
West Midlands +9 3 £27,500 +14.58% 1
East of England -2 3 £25,500 +2.00% 1
Yorkshire +65 1 £21,500 -17.31% 1
East Midlands -34 1 £22,500 -10.00% 5
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 17 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 56 (58.33%) Windows
2 54 (56.25%) Microsoft 365
3 45 (46.88%) Microsoft
4 41 (42.71%) Active Directory
5 39 (40.63%) Customer Service
6 31 (32.29%) Social Skills
7 24 (25.00%) Windows Server
8 19 (19.79%) Finance
8 19 (19.79%) Manufacturing
9 18 (18.75%) SharePoint
10 16 (16.67%) Azure
10 16 (16.67%) Incident Management
10 16 (16.67%) Mentoring
10 16 (16.67%) Coaching
10 16 (16.67%) Business Intelligence
10 16 (16.67%) Telecoms
10 16 (16.67%) Customer Experience
11 15 (15.63%) Public Sector
12 14 (14.58%) Programme Management
12 14 (14.58%) Electronics
12 14 (14.58%) Microsoft Office
12 14 (14.58%) SAP
12 14 (14.58%) Marketing
12 14 (14.58%) Digital Marketing
13 13 (13.54%) Entra ID
14 12 (12.50%) VoIP
15 11 (11.46%) VPN
15 11 (11.46%) Windows 10
15 11 (11.46%) Organisational Skills
16 9 (9.38%) Problem-Solving

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (18.75%) SharePoint
2 7 (7.29%) Microsoft Exchange
Applications
1 14 (14.58%) Microsoft Office
2 9 (9.38%) Microsoft Excel
Business Applications
1 1 (1.04%) Remedy ITSM
Cloud Services
1 54 (56.25%) Microsoft 365
2 16 (16.67%) Azure
3 13 (13.54%) Entra ID
4 2 (2.08%) OneDrive
4 2 (2.08%) WhatsApp
5 1 (1.04%) AWS
5 1 (1.04%) Cloud Computing
5 1 (1.04%) Dynamics 365
5 1 (1.04%) Nutanix
Communications & Networking
1 12 (12.50%) VoIP
2 11 (11.46%) VPN
3 8 (8.33%) Firewall
4 5 (5.21%) WAN
4 5 (5.21%) Wi-Fi
5 4 (4.17%) VLAN
5 4 (4.17%) Wireless
6 3 (3.13%) Broadband
6 3 (3.13%) DHCP
6 3 (3.13%) DNS
6 3 (3.13%) TCP/IP
7 2 (2.08%) Internet
7 2 (2.08%) IPsec
7 2 (2.08%) LAN
7 2 (2.08%) Network Security
8 1 (1.04%) Intranet
8 1 (1.04%) Remote Desktop
8 1 (1.04%) Skype
Development Applications
1 2 (2.08%) JIRA
General
1 31 (32.29%) Social Skills
2 19 (19.79%) Finance
2 19 (19.79%) Manufacturing
3 16 (16.67%) Telecoms
4 15 (15.63%) Public Sector
5 14 (14.58%) Electronics
5 14 (14.58%) Marketing
6 11 (11.46%) Organisational Skills
7 5 (5.21%) Retail
8 4 (4.17%) Analytical Skills
9 3 (3.13%) Games
10 1 (1.04%) Automotive
Miscellaneous
1 9 (9.38%) Driving Licence
2 2 (2.08%) Linux Command Line
3 1 (1.04%) Data Protection Act
Operating Systems
1 56 (58.33%) Windows
2 24 (25.00%) Windows Server
3 11 (11.46%) Windows 10
4 6 (6.25%) Linux
5 4 (4.17%) Debian
6 2 (2.08%) Windows 7
7 1 (1.04%) Windows 8
7 1 (1.04%) Windows Server 2012
7 1 (1.04%) Windows Server 2016
7 1 (1.04%) Windows Server 2019
Processes & Methodologies
1 39 (40.63%) Customer Service
2 16 (16.67%) Business Intelligence
2 16 (16.67%) Coaching
2 16 (16.67%) Customer Experience
2 16 (16.67%) Incident Management
2 16 (16.67%) Mentoring
3 14 (14.58%) Digital Marketing
3 14 (14.58%) Programme Management
4 9 (9.38%) Problem-Solving
5 8 (8.33%) Infrastructure Engineering
5 8 (8.33%) ITIL
6 6 (6.25%) Continuous Improvement
7 5 (5.21%) Customer-Centric Approach
7 5 (5.21%) Customer-Centricity
7 5 (5.21%) Proactive Monitoring
7 5 (5.21%) Web Design
8 4 (4.17%) Cybersecurity
8 4 (4.17%) Service Delivery
8 4 (4.17%) Service Management
8 4 (4.17%) Software Testing
Programming Languages
1 5 (5.21%) SQL
2 1 (1.04%) PowerShell
Qualifications
1 5 (5.21%) DBS Check
1 5 (5.21%) Degree
2 4 (4.17%) Microsoft Certification
3 3 (3.13%) CCNA
3 3 (3.13%) Cisco Certification
3 3 (3.13%) Network+ Certification
4 2 (2.08%) A+ Certification
5 1 (1.04%) BPSS Clearance
5 1 (1.04%) CCNP
5 1 (1.04%) Security Cleared
Quality Assurance & Compliance
1 4 (4.17%) GDPR
1 4 (4.17%) SLA
System Software
1 41 (42.71%) Active Directory
2 4 (4.17%) Hyper-V
3 2 (2.08%) VMware Infrastructure
4 1 (1.04%) Firmware
4 1 (1.04%) VirtualBox
4 1 (1.04%) XenApp
4 1 (1.04%) XenDesktop
Systems Management
1 3 (3.13%) Microsoft Intune
2 1 (1.04%) SCCM
Vendors
1 45 (46.88%) Microsoft
2 14 (14.58%) SAP
3 6 (6.25%) Apple
4 4 (4.17%) Cisco
5 3 (3.13%) VMware
6 2 (2.08%) Fortinet
6 2 (2.08%) Progress
7 1 (1.04%) Aruba
7 1 (1.04%) Avaya
7 1 (1.04%) Citrix
7 1 (1.04%) HP
7 1 (1.04%) Remedy
7 1 (1.04%) ServiceNow
7 1 (1.04%) Ubiquiti
7 1 (1.04%) Veeam