The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 784 800 815
Rank change year-on-year
+16 +15
Permanent jobs requiring a 1st Line Support Engineer 111 99 79
As % of all permanent IT jobs located in the UK 0.099% 0.090% 0.068%
As % of the Job Titles category 0.10% 0.095% 0.072%
Number of salaries quoted 105 85 57
Average salary £20,500 £21,000 £22,500
Average salary % change year-on-year
-2.38% -6.66%
90% offered a salary of more than £17,250 £18,400 £17,300
10% offered a salary of more than £24,500 £24,600 £26,000
UK excluding London average salary £19,000 £20,750 £21,000
% change year-on-year
-8.43% -1.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106313 103834 110138
As % of all permanent IT jobs located in the UK 94.66% 94.68% 95.33%
Number of salaries quoted 88520 84369 94875
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 18 December 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 110 £20,500 -2.38% 5
South East +13 59 £19,000 -10.58%
London +33 36 £22,500 - 4
Surrey -18 13 £20,500 -1.20%
West Sussex +10 12 £19,500 -11.36%
Bromley +27 11 £22,500 -
Brighton - 11 £18,500 -
East Sussex - 11 £18,500 -
Hampshire -9 7 £17,000 -2.85%
City of London - 7 £22,500 - 2
Woking +24 6 £20,500 -
High Wycombe +3 6 £18,750 -18.47%
Buckinghamshire +2 6 £18,750 -15.73%
Kent +1 6 £21,500 +19.44%
Crawley - 6 £23,500 -
South West -9 4 £18,000 -7.69%
East of England -21 4 £19,250 -15.38%
Gatwick - 4 £21,375 -
Maidstone - 4 £21,500 -
East Midlands +12 3 £16,500 -17.50%
Oxfordshire +8 3 £22,000 +10.00%
Yorkshire -21 3 £17,000 -
Staines - 3 £27,000 -
Thame - 3 £22,000 -
Dorking - 3 £19,000 -
Basingstoke - 3 £17,000 -
Burgess Hill - 2 £19,500 -
Chesterfield - 2 £16,500 -
Chippenham - 2 £18,000 -
Tunbridge Wells - 2 £14,000 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 177 (79.37%) Windows
2 132 (59.19%) Microsoft
3 114 (51.12%) Active Directory
4 91 (40.81%) MS Excel
5 86 (38.57%) MS Office
6 67 (30.04%) MS Exchange
6 67 (30.04%) TCP/IP
6 67 (30.04%) Windows 7
7 62 (27.80%) VMware
8 54 (24.22%) ITIL
9 48 (21.52%) Windows XP
10 47 (21.08%) Firewall
11 41 (18.39%) VMware Infrastructure
12 40 (17.94%) MCP
13 38 (17.04%) Windows Server 2008
14 36 (16.14%) Citrix
15 35 (15.70%) Internet
16 33 (14.80%) Windows 8
16 33 (14.80%) Windows Server 2012
17 31 (13.90%) Exchange Server 2003
18 30 (13.45%) Linux
19 26 (11.66%) Windows Server 2003
19 26 (11.66%) Blackberry
20 25 (11.21%) Microsoft Certification
21 24 (10.76%) Cisco Certification
21 24 (10.76%) DNS
21 24 (10.76%) Exchange Server 2013
22 23 (10.31%) Cisco
22 23 (10.31%) CCNA
23 22 (9.87%) Mac OS

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (30.04%) MS Exchange
2 31 (13.90%) Exchange Server 2003
3 24 (10.76%) Exchange Server 2013
4 17 (7.62%) Exchange Server 2010
5 11 (4.93%) Exchange Server 2007
6 6 (2.69%) IBM Notes
7 3 (1.35%) SharePoint
8 2 (0.90%) IIS
9 1 (0.45%) Tomcat
9 1 (0.45%) Jetty
9 1 (0.45%) Blackberry Enterprise Server
Applications
1 91 (40.81%) MS Excel
2 86 (38.57%) MS Office
3 9 (4.04%) MS PowerPoint
Business Applications
1 2 (0.90%) Dynamics AX
Cloud Services
1 4 (1.79%) Office 365
2 2 (0.90%) SaaS
3 1 (0.45%) Cloud Computing
Communications & Networking
1 67 (30.04%) TCP/IP
2 47 (21.08%) Firewall
3 35 (15.70%) Internet
4 24 (10.76%) DNS
5 20 (8.97%) WAN
6 18 (8.07%) LAN
7 16 (7.17%) VPN
8 13 (5.83%) DHCP
9 10 (4.48%) VoIP
10 7 (3.14%) Cisco PIX
10 7 (3.14%) Cisco ASA
11 5 (2.24%) Wireless
12 4 (1.79%) SAN
12 4 (1.79%) ADSL
12 4 (1.79%) Wi-Fi
13 3 (1.35%) Broadband
13 3 (1.35%) ISDN
13 3 (1.35%) VLAN
14 1 (0.45%) Cisco IOS
14 1 (0.45%) FTP
Database & Business Intelligence
1 20 (8.97%) SQL Server
2 1 (0.45%) SQL Server 2008
General
1 7 (3.14%) Finance
2 5 (2.24%) Legal
2 5 (2.24%) Telecoms
3 4 (1.79%) Multimedia
4 3 (1.35%) Retail
5 1 (0.45%) Manufacturing
5 1 (0.45%) Banking
Libraries, Frameworks & Software Standards
1 2 (0.90%) HTML
2 1 (0.45%) .NET
2 1 (0.45%) J2EE
2 1 (0.45%) ASP.NET
2 1 (0.45%) Mason
Miscellaneous
1 26 (11.66%) Blackberry
2 15 (6.73%) Analytical Skills
3 6 (2.69%) Management Information System
4 5 (2.24%) Fat Client
4 5 (2.24%) Thin Client
5 4 (1.79%) Computer Science
5 4 (1.79%) Video Conferencing
6 3 (1.35%) EPoS
7 2 (0.90%) Enterprise Software
7 2 (0.90%) PDA
8 1 (0.45%) Mathematics
8 1 (0.45%) iPhone
8 1 (0.45%) EqualLogic
8 1 (0.45%) Enterprise Storage
8 1 (0.45%) User Experience
Operating Systems
1 177 (79.37%) Windows
2 67 (30.04%) Windows 7
3 48 (21.52%) Windows XP
4 38 (17.04%) Windows Server 2008
5 33 (14.80%) Windows 8
5 33 (14.80%) Windows Server 2012
6 30 (13.45%) Linux
7 26 (11.66%) Windows Server 2003
8 22 (9.87%) Mac OS
9 9 (4.04%) SUSE
9 9 (4.04%) Debian
9 9 (4.04%) Ubuntu
9 9 (4.04%) CentOS
9 9 (4.04%) Red Hat Enterprise Linux
10 4 (1.79%) Windows Vista
11 3 (1.35%) Android
11 3 (1.35%) UNIX
Processes & Methodologies
1 54 (24.22%) ITIL
2 19 (8.52%) E-Commerce
3 14 (6.28%) CRM
4 12 (5.38%) Service Delivery
5 11 (4.93%) Kalman Filter
6 10 (4.48%) Change Management
7 8 (3.59%) Service Management
8 7 (3.14%) Incident Management
8 7 (3.14%) Network Management
9 6 (2.69%) Project Planning
10 4 (1.79%) Agile Software Development
10 4 (1.79%) Asset Management
11 3 (1.35%) Process Management
12 2 (0.90%) Web Design
12 2 (0.90%) Software Testing
12 2 (0.90%) Continuous Improvement
12 2 (0.90%) Product Management
13 1 (0.45%) Waterfall
13 1 (0.45%) Change Control
13 1 (0.45%) Functional Testing
Programming Languages
1 10 (4.48%) SQL
2 5 (2.24%) C
3 1 (0.45%) Java
3 1 (0.45%) JavaScript
3 1 (0.45%) Perl
3 1 (0.45%) PHP
3 1 (0.45%) Python
3 1 (0.45%) Ruby
3 1 (0.45%) Bash Shell
Qualifications
1 40 (17.94%) MCP
2 25 (11.21%) Microsoft Certification
3 24 (10.76%) Cisco Certification
4 23 (10.31%) CCNA
5 16 (7.17%) A+ Certification
6 14 (6.28%) Security Cleared
7 11 (4.93%) MCSA
8 10 (4.48%) MCSE
9 9 (4.04%) Degree
10 8 (3.59%) MCTS
11 7 (3.14%) MCITP
11 7 (3.14%) CCSA
11 7 (3.14%) JNCIA
12 5 (2.24%) CCNP
13 4 (1.79%) SAP Certification
14 3 (1.35%) Network+ Certification
15 2 (0.90%) Citrix Certification
15 2 (0.90%) CCENT
15 2 (0.90%) SC Cleared
15 2 (0.90%) CCIA
Quality Assurance & Compliance
1 20 (8.97%) SLA
2 7 (3.14%) ISO/IEC 27001
3 4 (1.79%) ISO 9001
4 2 (0.90%) QA
System Software
1 114 (51.12%) Active Directory
2 41 (18.39%) VMware Infrastructure
3 11 (4.93%) XenApp
4 9 (4.04%) Hyper-V
5 6 (2.69%) XenDesktop
5 6 (2.69%) Citrix Presentation Server
6 5 (2.24%) Terminal Services
Systems Management
1 16 (7.17%) SCCM
2 5 (2.24%) Backup Exec
3 4 (1.79%) Norton AntiVirus
4 1 (0.45%) SCOM
4 1 (0.45%) SolarWinds Orion
Vendors
1 132 (59.19%) Microsoft
2 62 (27.80%) VMware
3 36 (16.14%) Citrix
4 23 (10.31%) Cisco
5 10 (4.48%) HP
6 9 (4.04%) Red Hat
7 7 (3.14%) Apple
7 7 (3.14%) CheckPoint
7 7 (3.14%) McAfee
7 7 (3.14%) Juniper
7 7 (3.14%) Websense
7 7 (3.14%) Clearswift
7 7 (3.14%) Blue Coat
7 7 (3.14%) SonicWALL
7 7 (3.14%) Aruba
7 7 (3.14%) F5
7 7 (3.14%) Lumension
7 7 (3.14%) Trend Micro
8 5 (2.24%) Remedy
9 4 (1.79%) Kaseya
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 16 hours ago
Liverpool
Bluefire Consulting
Salary: £13.50 - £14 per hour
Posted: 19 hours ago
City of London
Interquest - IQ Telecom
Salary: £20000 - £25000 per annum + Shift Allowance
Posted: 2 days ago
City of London
Quantica Technology - London
Salary: £18000 - £24000 per annum
Posted: 12 days ago
Chiswick, London
International SOS
Salary: £21,000
Posted: 28 days ago