The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 778 816 828
Rank change year-on-year
+38 +12
Permanent jobs requiring a 1st Line Support Engineer 112 85 63
As % of all permanent IT jobs located in the UK 0.099% 0.078% 0.055%
As % of the Job Titles category 0.11% 0.083% 0.058%
Number of salaries quoted 102 79 46
Average salary £21,500 £20,500 £21,000
Average salary % change year-on-year
+4.87% -2.38%
90% offered a salary of more than £17,500 £18,400 £17,000
10% offered a salary of more than £24,000 £25,000 £25,400
UK excluding London average salary £19,500 £20,500 £20,000
% change year-on-year
-4.87% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106438 102688 109004
As % of all permanent IT jobs located in the UK 94.53% 94.55% 95.27%
Number of salaries quoted 86956 85302 92787
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 22 October 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 112 £21,500 +4.87% 21
South East +7 74 £19,500 -4.87% 8
Surrey -4 24 £19,000 -7.31% 1
London +19 22 £22,500 -6.25% 4
Berkshire +3 20 £22,000 +7.31%
West Sussex - 9 £19,500 - 2
Reading +8 8 £22,000 +4.76%
Bromley +6 8 £22,500 -
Hampshire 0 8 £17,500 -6.66% 1
Bracknell -6 7 £19,000 -7.31%
Yorkshire -19 7 £17,000 - 2
East of England -13 6 £23,025 +9.64% 1
York - 5 £17,000 -
North Yorkshire - 5 £17,000 -
Dorking - 5 £22,500 -
Gatwick - 4 £21,375 -
Guildford - 4 £19,000 -
East Sussex - 4 £18,500 - 1
City of London - 4 £22,750 - 2
Woking +11 3 £17,500 -14.63%
Oxfordshire +4 3 £22,000 +10.00% 1
Buckinghamshire -3 3 £22,500 +12.50%
Southampton - 3 £17,500 -
Staines - 3 £23,250 -
Crawley - 3 - - 1
Brighton - 3 £18,500 - 1
Windsor - 3 £27,500 -
Hertfordshire - 3 £22,500 -
Kent - 3 £21,500 - 1
Cambridge +3 2 £23,775 +13.21%

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 October 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 167 (78.04%) Windows
2 133 (62.15%) Microsoft
3 105 (49.07%) Active Directory
4 100 (46.73%) MS Excel
5 82 (38.32%) MS Office
6 69 (32.24%) Windows 7
7 65 (30.37%) TCP/IP
8 60 (28.04%) MS Exchange
9 58 (27.10%) VMware
10 57 (26.64%) ITIL
11 44 (20.56%) VMware Infrastructure
12 36 (16.82%) Linux
12 36 (16.82%) Firewall
13 34 (15.89%) Windows XP
14 32 (14.95%) Windows Server 2008
15 28 (13.08%) Internet
16 27 (12.62%) Windows Server 2012
17 25 (11.68%) Microsoft Certification
18 24 (11.21%) Citrix
19 23 (10.75%) MCP
19 23 (10.75%) Exchange Server 2003
20 21 (9.81%) Windows 8
20 21 (9.81%) SQL Server
21 20 (9.35%) Exchange Server 2010
22 19 (8.88%) DNS
22 19 (8.88%) SLA
23 18 (8.41%) VPN
23 18 (8.41%) Windows Server 2003
23 18 (8.41%) Security Cleared
24 17 (7.94%) Cisco

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 October 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (28.04%) MS Exchange
2 23 (10.75%) Exchange Server 2003
3 20 (9.35%) Exchange Server 2010
4 16 (7.48%) Exchange Server 2013
5 11 (5.14%) IBM Notes
6 8 (3.74%) Exchange Server 2007
7 4 (1.87%) SharePoint
8 3 (1.40%) Lync
9 2 (0.93%) IIS
10 1 (0.47%) Jetty
10 1 (0.47%) Blackberry Enterprise Server
10 1 (0.47%) Tomcat
Applications
1 100 (46.73%) MS Excel
2 82 (38.32%) MS Office
3 4 (1.87%) MS PowerPoint
Business Applications
1 4 (1.87%) Dynamics NAV
1 4 (1.87%) Dynamics AX
2 1 (0.47%) Maximo
Cloud Services
1 1 (0.47%) Office 365
1 1 (0.47%) Cloud Computing
Communications & Networking
1 65 (30.37%) TCP/IP
2 36 (16.82%) Firewall
3 28 (13.08%) Internet
4 19 (8.88%) DNS
5 18 (8.41%) VPN
6 13 (6.07%) LAN
6 13 (6.07%) WAN
7 9 (4.21%) DHCP
8 8 (3.74%) Cisco PIX
8 8 (3.74%) Cisco ASA
9 5 (2.34%) VoIP
10 4 (1.87%) SAN
11 3 (1.40%) VLAN
11 3 (1.40%) ISDN
12 2 (0.93%) Wireless
13 1 (0.47%) Cisco IOS
13 1 (0.47%) Wi-Fi
13 1 (0.47%) HTTPS
13 1 (0.47%) FTP
13 1 (0.47%) HTTP
Database & Business Intelligence
1 21 (9.81%) SQL Server
2 1 (0.47%) SQL Server 2008
Development Applications
1 1 (0.47%) Hudson
General
1 7 (3.27%) Telecoms
2 5 (2.34%) Finance
3 4 (1.87%) Multimedia
4 3 (1.40%) Legal
4 3 (1.40%) Manufacturing
5 2 (0.93%) Billing
6 1 (0.47%) Banking
6 1 (0.47%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.93%) CSS
2 1 (0.47%) Mason
2 1 (0.47%) ASP.NET
2 1 (0.47%) .NET
2 1 (0.47%) J2EE
Miscellaneous
1 14 (6.54%) Blackberry
2 10 (4.67%) Management Information System
2 10 (4.67%) Analytical Skills
3 5 (2.34%) Fat Client
3 5 (2.34%) Thin Client
4 4 (1.87%) Video Conferencing
4 4 (1.87%) Computer Science
5 2 (0.93%) EPoS
5 2 (0.93%) PDA
6 1 (0.47%) EqualLogic
6 1 (0.47%) Enterprise Storage
6 1 (0.47%) Mathematics
6 1 (0.47%) iPhone
6 1 (0.47%) Clustering
Operating Systems
1 167 (78.04%) Windows
2 69 (32.24%) Windows 7
3 36 (16.82%) Linux
4 34 (15.89%) Windows XP
5 32 (14.95%) Windows Server 2008
6 27 (12.62%) Windows Server 2012
7 21 (9.81%) Windows 8
8 18 (8.41%) Windows Server 2003
9 12 (5.61%) SUSE
9 12 (5.61%) Debian
9 12 (5.61%) CentOS
9 12 (5.61%) Red Hat Enterprise Linux
9 12 (5.61%) Ubuntu
10 9 (4.21%) Mac OS
11 3 (1.40%) Windows Vista
11 3 (1.40%) Android
12 2 (0.93%) UNIX
13 1 (0.47%) Windows 2000
Processes & Methodologies
1 57 (26.64%) ITIL
2 16 (7.48%) CRM
3 11 (5.14%) Kalman Filter
3 11 (5.14%) Service Delivery
3 11 (5.14%) E-Commerce
4 8 (3.74%) Service Management
4 8 (3.74%) Change Management
5 4 (1.87%) Incident Management
5 4 (1.87%) Network Management
6 3 (1.40%) Asset Management
6 3 (1.40%) Agile Software Development
7 2 (0.93%) Project Planning
7 2 (0.93%) Mentoring
7 2 (0.93%) Change Control
8 1 (0.47%) Functional Testing
8 1 (0.47%) Waterfall
8 1 (0.47%) Software Asset Management
8 1 (0.47%) Android Development
8 1 (0.47%) Server Monitoring
8 1 (0.47%) IT Asset Management
Programming Languages
1 10 (4.67%) SQL
2 7 (3.27%) C
3 1 (0.47%) Ruby
3 1 (0.47%) Bash Shell
3 1 (0.47%) Python
3 1 (0.47%) Java
3 1 (0.47%) Perl
Qualifications
1 25 (11.68%) Microsoft Certification
2 23 (10.75%) MCP
3 18 (8.41%) Security Cleared
4 15 (7.01%) MCSA
4 15 (7.01%) CCNA
4 15 (7.01%) Cisco Certification
5 11 (5.14%) MCSE
6 10 (4.67%) A+ Certification
6 10 (4.67%) MCTS
7 9 (4.21%) Degree
8 8 (3.74%) CCSA
8 8 (3.74%) JNCIA
9 6 (2.80%) MCITP
10 5 (2.34%) SC Cleared
11 3 (1.40%) Network+ Certification
11 3 (1.40%) SAP Certification
12 2 (0.93%) CCNP
12 2 (0.93%) MCDST
13 1 (0.47%) CCIA
13 1 (0.47%) ITIL Certification
Quality Assurance & Compliance
1 19 (8.88%) SLA
2 6 (2.80%) ISO/IEC 27001
3 3 (1.40%) ISO 9001
4 2 (0.93%) QA
5 1 (0.47%) GxP
System Software
1 105 (49.07%) Active Directory
2 44 (20.56%) VMware Infrastructure
3 8 (3.74%) Hyper-V
4 7 (3.27%) XenApp
5 6 (2.80%) Terminal Services
6 2 (0.93%) Citrix Presentation Server
6 2 (0.93%) XenDesktop
7 1 (0.47%) XenServer
7 1 (0.47%) VMware ESX
Systems Management
1 10 (4.67%) SCCM
2 6 (2.80%) Backup Exec
3 4 (1.87%) Norton AntiVirus
4 1 (0.47%) WSUS
4 1 (0.47%) NetBackup
Vendors
1 133 (62.15%) Microsoft
2 58 (27.10%) VMware
3 24 (11.21%) Citrix
4 17 (7.94%) Cisco
5 12 (5.61%) Red Hat
6 8 (3.74%) IBM
6 8 (3.74%) Juniper
6 8 (3.74%) CheckPoint
6 8 (3.74%) Websense
6 8 (3.74%) Clearswift
6 8 (3.74%) McAfee
6 8 (3.74%) Blue Coat
6 8 (3.74%) SonicWALL
6 8 (3.74%) Trend Micro
6 8 (3.74%) Aruba
6 8 (3.74%) F5
6 8 (3.74%) Lumension
7 6 (2.80%) Remedy
8 5 (2.34%) Apple
8 5 (2.34%) HP
Basingstoke, Hampshire
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Salary: From £16,000 to £18,000 per annum + Training + Good Benefits
Posted: 12 hours ago
Macclesfield, Cheshire
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Salary: £17000 - £20000 per annum + +Bens
Posted: Yesterday
City, London
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Salary: £20000 - £27000 per annum
Posted: Yesterday
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Salary: From £18,000 to £21,000 per annum
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Thame, Oxfordshire
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Salary: £22000 Per Annum
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London
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Salary: From £21,000 to £28,000 per annum
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Brighton, East Sussex
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Salary: £17000 - £20000 Per Annum
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Ipswich, Suffolk
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Salary: £17000.00 - £20000.00 per annum
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Maidstone, Kent
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Salary: £18000 - £25000 per annum + benefits
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Crawley, West Sussex
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Posted: 6 days ago
City of London
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Macclesfield
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South East England
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Surrey
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Bath
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