The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 787 857 832
Rank change year-on-year
+70 -25
Permanent jobs requiring a 1st Line Support Engineer 89 128 143
As % of all permanent IT jobs located in the UK 0.099% 0.12% 0.13%
As % of the Job Titles category 0.10% 0.12% 0.13%
Number of salaries quoted 85 118 135
Median salary £23,000 £22,500 £21,000
Median salary % change year-on-year
+2.22% +7.14%
90% offered a salary of more than £19,400 £18,450 £17,750
10% offered a salary of more than £32,500 £27,500 £25,000
UK excluding London median salary £22,500 £21,500 £19,500
% change year-on-year
+4.65% +10.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86868 103583 109353
As % of all permanent IT jobs located in the UK 96.44% 96.55% 96.64%
Number of salaries quoted 72113 86403 90477
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £41,000 £40,000
% change year-on-year
+2.43% +2.50%

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 7 December 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 86 £23,000 +2.22% 9
South East +44 44 £22,750 +3.40% 1
London +54 31 £30,000 +25.00% 1
Surrey +16 16 £24,250 +5.43% 1
Berkshire +63 13 £25,500 +8.51%
Bracknell +21 8 £26,000 +14.28%
Camberley +14 8 £25,500 +2.00%
Hampshire +8 6 £20,000 +5.26%
City of London +36 4 £36,000 +30.90%
Kent +7 4 £22,500 -
West Midlands -12 4 £18,500 -6.32% 2
Buckinghamshire +13 3 £23,000 -14.81%
Birmingham -9 3 £21,250 +11.84% 1
Guildford +28 2 £22,250 +3.48% 1
West Sussex +6 2 £21,000 +5.00%
East of England +5 2 £20,500 -8.88% 1
North East - 2 £19,500 -
Tyne and Wear - 2 £19,500 -
Horsham - 2 £21,000 -
Reigate - 2 £17,000 -
Newcastle upon Tyne - 2 £19,500 -
Romford - 2 £21,500 -
Maidenhead - 2 - -
Basingstoke - 2 £20,000 -
Ascot - 2 £23,000 -
Hertfordshire +12 1 £20,000 -11.11%
South West +11 1 £23,000 +24.32%
East Midlands +6 1 £18,000 -16.27%
Southampton +4 1 £18,500 -9.75%
Woking 0 1 £23,000 -4.16%

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 156 (77.23%) Windows
2 110 (54.46%) Microsoft
3 93 (46.04%) Active Directory
4 72 (35.64%) MS Excel
5 56 (27.72%) VMware
6 54 (26.73%) Windows Server
7 47 (23.27%) MS Exchange
8 45 (22.28%) Linux
9 44 (21.78%) Windows 8
9 44 (21.78%) Windows 7
10 43 (21.29%) ITIL
10 43 (21.29%) Firewall
11 40 (19.80%) MS Office
12 34 (16.83%) Cisco
13 30 (14.85%) Citrix
14 29 (14.36%) TCP/IP
15 27 (13.37%) VMware Infrastructure
16 25 (12.38%) Windows XP
17 24 (11.88%) SLA
17 24 (11.88%) Apple
18 23 (11.39%) LAN
18 23 (11.39%) VoIP
19 21 (10.40%) Windows 10
19 21 (10.40%) WAN
19 21 (10.40%) Internet
19 21 (10.40%) Telecoms
20 20 (9.90%) Blackberry
20 20 (9.90%) Cisco Certification
20 20 (9.90%) Degree
21 19 (9.41%) CCNA

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (23.27%) MS Exchange
2 16 (7.92%) Exchange Server 2013
3 15 (7.43%) Exchange Server 2003
4 7 (3.47%) Exchange Server 2010
5 5 (2.48%) Skype for Business
6 4 (1.98%) IIS
6 4 (1.98%) SharePoint
7 2 (0.99%) Exchange Server 2007
8 1 (0.50%) Blackberry Enterprise Server
8 1 (0.50%) IBM Domino
8 1 (0.50%) IBM Notes
Applications
1 72 (35.64%) MS Excel
2 40 (19.80%) MS Office
3 2 (0.99%) InfoPath
3 2 (0.99%) MS PowerPoint
4 1 (0.50%) MS Visio
4 1 (0.50%) Spreadsheet
Business Applications
1 5 (2.48%) SAP Oil and Gas
2 2 (0.99%) Dynamics CRM
3 1 (0.50%) SAP SM
Cloud Services
1 11 (5.45%) Office 365
2 1 (0.50%) Amazon AWS
Communications & Networking
1 43 (21.29%) Firewall
2 29 (14.36%) TCP/IP
3 23 (11.39%) LAN
3 23 (11.39%) VoIP
4 21 (10.40%) Internet
4 21 (10.40%) WAN
5 12 (5.94%) VPN
6 9 (4.46%) DNS
6 9 (4.46%) NAS
7 8 (3.96%) DHCP
8 7 (3.47%) SAN
8 7 (3.47%) Wireless
9 4 (1.98%) ADSL
9 4 (1.98%) Remote Desktop
9 4 (1.98%) Unified Communications
10 2 (0.99%) Network Security
10 2 (0.99%) PBX
10 2 (0.99%) Skype
10 2 (0.99%) Wi-Fi
11 1 (0.50%) IP Telephony
Database & Business Intelligence
1 10 (4.95%) MySQL
2 4 (1.98%) SQL Server
3 2 (0.99%) Relational Database
3 2 (0.99%) SQL Server 2008
3 2 (0.99%) SQL Server 2012
4 1 (0.50%) Data Mining
4 1 (0.50%) Oracle Reports
4 1 (0.50%) PostgreSQL
4 1 (0.50%) RDBMS
Development Applications
1 1 (0.50%) ProC
General
1 21 (10.40%) Telecoms
2 15 (7.43%) Finance
3 10 (4.95%) Marketing
4 9 (4.46%) Legal
5 6 (2.97%) Games
5 6 (2.97%) Manufacturing
6 5 (2.48%) Electronics
7 3 (1.49%) French Language
8 2 (0.99%) German Language
9 1 (0.50%) Advertising
9 1 (0.50%) Back Office
9 1 (0.50%) Law
Libraries, Frameworks & Software Standards
1 4 (1.98%) HTML
2 3 (1.49%) .NET
3 1 (0.50%) COM
Miscellaneous
1 20 (9.90%) Blackberry
2 15 (7.43%) Video Conferencing
3 9 (4.46%) Analytical Skills
3 9 (4.46%) Smartphone
4 8 (3.96%) iPhone
5 7 (3.47%) Computer Science
5 7 (3.47%) iPad
6 4 (1.98%) Mathematics
6 4 (1.98%) Replication
7 3 (1.49%) Client/Server
7 3 (1.49%) Data Centre
7 3 (1.49%) Driving Licence
7 3 (1.49%) NHS
8 2 (0.99%) Management Information System
8 2 (0.99%) PACS
9 1 (0.50%) CCTV
9 1 (0.50%) User Experience
Operating Systems
1 156 (77.23%) Windows
2 54 (26.73%) Windows Server
3 45 (22.28%) Linux
4 44 (21.78%) Windows 7
4 44 (21.78%) Windows 8
5 25 (12.38%) Windows XP
6 21 (10.40%) Windows 10
7 18 (8.91%) Mac OS
8 11 (5.45%) Mac OS X
8 11 (5.45%) Windows Server 2008
8 11 (5.45%) Windows Server 2012
9 7 (3.47%) Windows Server 2003
10 6 (2.97%) Unix
10 6 (2.97%) VMS
11 4 (1.98%) AIX
12 3 (1.49%) Android
12 3 (1.49%) Apple iOS
13 1 (0.50%) Windows Vista
Processes & Methodologies
1 43 (21.29%) ITIL
2 15 (7.43%) E-Commerce
3 10 (4.95%) Asset Management
4 9 (4.46%) Incident Management
5 7 (3.47%) Root Cause Analysis
5 7 (3.47%) Time Management
6 6 (2.97%) Business Intelligence
6 6 (2.97%) Service Management
7 5 (2.48%) CRM
7 5 (2.48%) Digital Marketing
7 5 (2.48%) Logistics
7 5 (2.48%) Programme Management
7 5 (2.48%) Project Management
7 5 (2.48%) Server Building
7 5 (2.48%) Ticket Management
8 4 (1.98%) Migration
9 3 (1.49%) SDLC
10 2 (0.99%) Patch Management
10 2 (0.99%) Service Delivery
10 2 (0.99%) Workflow
Programming Languages
1 14 (6.93%) SQL
2 4 (1.98%) C
2 4 (1.98%) JavaScript
3 2 (0.99%) VB
4 1 (0.50%) Java
4 1 (0.50%) VB.NET
4 1 (0.50%) VBA
Qualifications
1 20 (9.90%) Cisco Certification
1 20 (9.90%) Degree
2 19 (9.41%) CCNA
3 9 (4.46%) ITIL Foundation Certificate
3 9 (4.46%) Microsoft Certification
4 6 (2.97%) A+ Certification
4 6 (2.97%) CCENT
4 6 (2.97%) CCNP
4 6 (2.97%) MCP
5 5 (2.48%) Network+ Certification
6 3 (1.49%) MCSE
6 3 (1.49%) MCTS
7 2 (0.99%) Security Cleared
8 1 (0.50%) Avaya Certification
8 1 (0.50%) DBS Check
8 1 (0.50%) HND
8 1 (0.50%) MCDST
8 1 (0.50%) MCSA
8 1 (0.50%) SAP Certification
8 1 (0.50%) SC Cleared
Quality Assurance & Compliance
1 24 (11.88%) SLA
2 1 (0.50%) Data Quality
2 1 (0.50%) ISO 9001
2 1 (0.50%) ISO/IEC 27001
2 1 (0.50%) ISO22301
System Software
1 93 (46.04%) Active Directory
2 27 (13.37%) VMware Infrastructure
3 4 (1.98%) Terminal Server
4 3 (1.49%) Hyper-V
5 2 (0.99%) XenDesktop
6 1 (0.50%) BitLocker
6 1 (0.50%) vSphere
6 1 (0.50%) XenApp
Systems Management
1 5 (2.48%) Nagios
2 4 (1.98%) HP Data Protector
2 4 (1.98%) Tivoli
2 4 (1.98%) Tivoli Storage Manager
3 3 (1.49%) Cisco CUCM
3 3 (1.49%) SCCM
4 2 (0.99%) Backup Exec
4 2 (0.99%) Microsoft Data Protection Manager
4 2 (0.99%) Norton AntiVirus
4 2 (0.99%) SCOM
5 1 (0.50%) AirWatch
Vendors
1 110 (54.46%) Microsoft
2 56 (27.72%) VMware
3 34 (16.83%) Cisco
4 30 (14.85%) Citrix
5 24 (11.88%) Apple
6 13 (6.44%) HP
7 7 (3.47%) SAP
8 5 (2.48%) EMC
8 5 (2.48%) NetApp
9 4 (1.98%) ServiceNow
10 3 (1.49%) Avaya
11 2 (0.99%) Facebook
11 2 (0.99%) Mitel
11 2 (0.99%) Symantec
11 2 (0.99%) Veeam
11 2 (0.99%) Zeacom
12 1 (0.50%) Bomgar
12 1 (0.50%) Google
12 1 (0.50%) LexisNexis
12 1 (0.50%) Spiceworks
Guildford
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 7 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £23,100 per annum Up to £23,100 +benefits
Posted: 5 days ago
Leeds, West Yorkshire
Nigel Frank International Ltd
Posted: 6 days ago
London
Recruitment Genius Ltd
Salary: £18000 - £24000 per annum
Posted: 14 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 5 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £16000.00 per annum
Posted: 15 days ago
Loughton, Essex
Galliard Homes
Salary: From £18,000 to £20,000 per annum
Posted: 22 days ago