The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 759 813 830
Rank change year-on-year
+54 +17
Permanent jobs requiring a 1st Line Support Engineer 142 131 65
As % of all permanent IT jobs located in the UK 0.13% 0.11% 0.059%
As % of the Job Titles category 0.13% 0.11% 0.062%
Number of salaries quoted 110 100 59
Average salary £20,000 £21,000 £19,000
Average salary % change year-on-year
-4.76% +10.52%
90% offered a salary of more than £17,500 £16,950 £16,500
10% offered a salary of more than £26,400 £24,550 £23,800
UK excluding London average salary £18,500 £20,500 £19,000
% change year-on-year
-9.75% +7.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
105334 114534 105198
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.73%
Number of salaries quoted 86166 92849 87525
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 21 April 2015 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 129 £20,000 -4.76% 12
South East -5 55 £20,000 -3.61% 2
London +53 44 £22,500 - 5
Berkshire +6 15 £23,341 +13.85% 1
Surrey +3 12 £25,000 +19.04%
East Sussex - 12 £18,500 -
Brighton - 12 £18,500 -
Reading -5 11 £22,250 +1.13% 1
Wales +8 9 £18,000 -20.00% 1
South Wales -6 9 £18,000 -20.00% 1
South West -6 8 £17,500 -12.50%
West Yorkshire +8 6 £18,000 -21.73% 3
Yorkshire +5 6 £18,000 -21.73% 3
Southampton -5 6 £17,500 -2.09%
Hampshire -12 6 £17,500 -
Kent +21 5 £20,000 -2.43%
North West +9 5 £17,500 -7.89%
Manchester +7 5 £17,500 -12.50%
Newport - 5 £18,000 -
Cobham - 5 - -
Wimbledon - 5 - -
East of England +28 4 £22,000 +12.82%
West Midlands -12 4 £22,000 +23.94% 1
Dorset - 4 £17,625 -
Gloucestershire - 4 £17,500 -
Bournemouth - 4 £17,625 -
Cirencester - 4 £17,500 -
Croydon - 4 £18,500 -
Wakefield - 4 £18,000 -
East Midlands +10 3 £16,500 +3.12% 1

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 21 April 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 216 (86.06%) Windows
2 140 (55.78%) Microsoft
3 108 (43.03%) Active Directory
3 108 (43.03%) MS Office
4 82 (32.67%) MS Exchange
5 77 (30.68%) MS Excel
6 66 (26.29%) Windows 7
7 58 (23.11%) MCP
8 54 (21.51%) Windows XP
8 54 (21.51%) Windows Server 2008
9 52 (20.72%) TCP/IP
10 51 (20.32%) Firewall
11 49 (19.52%) Citrix
11 49 (19.52%) Windows 8
12 45 (17.93%) ITIL
13 43 (17.13%) Blackberry
14 36 (14.34%) Exchange Server 2010
15 35 (13.94%) VMware
16 34 (13.55%) Exchange Server 2007
17 31 (12.35%) SLA
17 31 (12.35%) Microsoft Certification
18 28 (11.16%) DNS
19 25 (9.96%) Internet
19 25 (9.96%) Service Management
19 25 (9.96%) Mac OS
19 25 (9.96%) Windows Server 2012
20 23 (9.16%) Apple
21 22 (8.76%) Cisco
22 21 (8.37%) LAN
22 21 (8.37%) WAN

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 21 April 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 82 (32.67%) MS Exchange
2 36 (14.34%) Exchange Server 2010
3 34 (13.55%) Exchange Server 2007
4 19 (7.57%) Exchange Server 2013
5 16 (6.37%) Exchange Server 2003
6 9 (3.59%) Blackberry Enterprise Server
7 4 (1.59%) SharePoint
8 3 (1.20%) IIS
9 2 (0.80%) IBM Notes
Applications
1 108 (43.03%) MS Office
2 77 (30.68%) MS Excel
3 12 (4.78%) MS PowerPoint
Business Applications
1 2 (0.80%) Teamcenter
Cloud Services
1 14 (5.58%) Office 365
2 2 (0.80%) SaaS
3 1 (0.40%) Amazon AWS
Communications & Networking
1 52 (20.72%) TCP/IP
2 51 (20.32%) Firewall
3 28 (11.16%) DNS
4 25 (9.96%) Internet
5 21 (8.37%) WAN
5 21 (8.37%) LAN
6 18 (7.17%) DHCP
7 16 (6.37%) VPN
7 16 (6.37%) VoIP
8 4 (1.59%) SAN
9 3 (1.20%) ADSL
9 3 (1.20%) Wi-Fi
9 3 (1.20%) Wireless
9 3 (1.20%) Cisco PIX
9 3 (1.20%) Cisco ASA
10 2 (0.80%) Structured Cabling
10 2 (0.80%) DSL
10 2 (0.80%) IPv4
10 2 (0.80%) Broadband
11 1 (0.40%) Ethernet
Database & Business Intelligence
1 12 (4.78%) SQL Server
2 2 (0.80%) SQL Server 2000
Development Applications
1 4 (1.59%) QuickTest Pro
General
1 19 (7.57%) Finance
2 8 (3.19%) Banking
3 5 (1.99%) Telecoms
3 5 (1.99%) Legal
3 5 (1.99%) Marketing
4 3 (1.20%) Manufacturing
4 3 (1.20%) Publishing
4 3 (1.20%) Back Office
5 2 (0.80%) Retail
Libraries, Frameworks & Software Standards
1 5 (1.99%) HTML
2 4 (1.59%) Application Packaging
3 1 (0.40%) .NET
3 1 (0.40%) ASP.NET
Miscellaneous
1 43 (17.13%) Blackberry
2 19 (7.57%) Analytical Skills
3 10 (3.98%) Video Conferencing
4 9 (3.59%) iPhone
4 9 (3.59%) iPad
5 6 (2.39%) Visualisation
6 5 (1.99%) Management Information System
7 4 (1.59%) User Experience
8 3 (1.20%) Computer Science
9 2 (0.80%) PDA
9 2 (0.80%) Enterprise Software
10 1 (0.40%) EPoS
10 1 (0.40%) New Media
Operating Systems
1 216 (86.06%) Windows
2 66 (26.29%) Windows 7
3 54 (21.51%) Windows Server 2008
3 54 (21.51%) Windows XP
4 49 (19.52%) Windows 8
5 25 (9.96%) Windows Server 2012
5 25 (9.96%) Mac OS
6 20 (7.97%) Windows Server 2003
7 19 (7.57%) Linux
8 14 (5.58%) Mac OS X
9 12 (4.78%) Windows Vista
10 11 (4.38%) Apple iOS
11 7 (2.79%) Android
12 6 (2.39%) CentOS
12 6 (2.39%) Red Hat Enterprise Linux
12 6 (2.39%) SUSE
12 6 (2.39%) Debian
12 6 (2.39%) Ubuntu
13 4 (1.59%) Windows 2000
14 2 (0.80%) Windows Mobile
Processes & Methodologies
1 45 (17.93%) ITIL
2 25 (9.96%) Service Management
3 16 (6.37%) E-Commerce
4 12 (4.78%) Technical Architecture
5 11 (4.38%) Project Planning
6 10 (3.98%) CRM
7 9 (3.59%) Incident Management
8 7 (2.79%) Change Management
9 5 (1.99%) Network Management
9 5 (1.99%) Time Management
9 5 (1.99%) Mobile Device Management
10 4 (1.59%) Test Scripting
11 3 (1.20%) Process Management
11 3 (1.20%) Software Testing
11 3 (1.20%) Web Design
12 2 (0.80%) Information Security
12 2 (0.80%) Service Delivery
12 2 (0.80%) ITSM
12 2 (0.80%) Continuous Improvement
12 2 (0.80%) Change Control
Programming Languages
1 20 (7.97%) SQL
2 11 (4.38%) C
3 5 (1.99%) JavaScript
4 4 (1.59%) PHP
4 4 (1.59%) VB
5 2 (0.80%) PowerShell
6 1 (0.40%) PL/SQL
Qualifications
1 58 (23.11%) MCP
2 31 (12.35%) Microsoft Certification
3 19 (7.57%) Cisco Certification
4 18 (7.17%) Degree
4 18 (7.17%) CCNA
4 18 (7.17%) A+ Certification
5 17 (6.77%) MCSA
6 10 (3.98%) MCSE
7 7 (2.79%) Security Cleared
8 6 (2.39%) MCTS
9 4 (1.59%) MCITP
9 4 (1.59%) ACTC
9 4 (1.59%) CCNP
9 4 (1.59%) DV Cleared
10 3 (1.20%) JNCIA
10 3 (1.20%) CCSA
11 2 (0.80%) Network+ Certification
11 2 (0.80%) CCENT
12 1 (0.40%) CCIA
12 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (12.35%) SLA
2 5 (1.99%) QA
3 1 (0.40%) ISO 9001
3 1 (0.40%) ISO/IEC 27001
System Software
1 108 (43.03%) Active Directory
2 15 (5.98%) VMware Infrastructure
3 11 (4.38%) XenApp
3 11 (4.38%) XenDesktop
3 11 (4.38%) Citrix Presentation Server
4 6 (2.39%) Terminal Services
5 5 (1.99%) Hyper-V
6 2 (0.80%) StorNext
Systems Management
1 21 (8.37%) SCCM
2 12 (4.78%) Backup Exec
3 3 (1.20%) Norton AntiVirus
4 1 (0.40%) SCOM
4 1 (0.40%) SolarWinds Orion
Vendors
1 140 (55.78%) Microsoft
2 49 (19.52%) Citrix
3 35 (13.94%) VMware
4 23 (9.16%) Apple
5 22 (8.76%) Cisco
6 16 (6.37%) HP
7 11 (4.38%) McAfee
8 8 (3.19%) Symantec
9 7 (2.79%) Remedy
10 6 (2.39%) Red Hat
11 3 (1.20%) Juniper
11 3 (1.20%) CheckPoint
11 3 (1.20%) Websense
11 3 (1.20%) Clearswift
11 3 (1.20%) Blue Coat
11 3 (1.20%) SonicWALL
11 3 (1.20%) Trend Micro
11 3 (1.20%) Aruba
11 3 (1.20%) F5
11 3 (1.20%) Lumension
Leeds, West Yorkshire
Evolution Recruitment Solutions
Salary: 18,000-24,000
Posted: 12 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22741 - £23941 per annum
Posted: 6 days ago
Nottingham, Nottinghamshire
4it Recruitment Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 6 days ago
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 12 days ago
London
Hays IT - Uk Posting account
Salary: £26500.00 - £28500.00 per annum
Posted: 13 days ago
Leeds
Nigel Frank International Limited - Newcastle
Salary: £23000 - £25000 per annum + benefits + bonus
Posted: 13 days ago
Chessington
Recruitment Revolution Limited
Salary: £12,000 - £15,000
Posted: 20 days ago
West London
iKonnect
Salary: £18000 - £23000 per annum
Posted: 25 days ago