The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 784 806 862
Rank change year-on-year
+22 +56
Permanent jobs requiring a 1st Line Support Engineer 149 153 120
As % of all permanent IT jobs located in the UK 0.15% 0.14% 0.10%
As % of the Job Titles category 0.16% 0.14% 0.11%
Number of salaries quoted 131 130 113
Median salary £21,500 £22,500 £21,000
Median salary % change year-on-year
-4.44% +7.14%
90% offered a salary of more than £18,000 £17,600 £17,500
10% offered a salary of more than £27,500 £27,500 £26,000
UK excluding London median salary £21,000 £22,000 £20,500
% change year-on-year
-4.54% +7.31%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94552 106382 112198
As % of all permanent IT jobs located in the UK 96.41% 96.31% 96.48%
Number of salaries quoted 79554 87702 91489
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 23 July 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 128 £22,000 - 15
South East +10 42 £22,250 -1.11% 5
London +30 31 £22,500 - 4
East of England +26 18 £22,500 - 1
Hertfordshire +27 14 £22,500 -2.17%
South West +17 12 £18,500 -9.75%
Hampshire -3 12 £19,000 -24.00% 2
West Midlands 0 11 £22,440 -18.40%
Wales -1 10 £26,500 -3.63% 1
Cardiff +19 9 £26,500 +19.10%
South Wales +11 9 £26,500 -3.63% 1
Berkshire -2 9 £23,000 - 1
Yorkshire +26 7 £18,000 +12.50% 2
Watford +26 7 £22,500 -
East Midlands +10 7 £20,000 -3.61%
Fareham -6 7 £19,000 +13.43% 1
Birmingham - 7 £22,440 -
Surrey +26 6 £23,000 -8.00% 1
Kent +23 5 £22,500 +63.63%
Oxfordshire -19 5 £24,000 +9.09% 1
Nottinghamshire - 5 £20,000 -
Nottingham - 5 £20,000 -
Guildford - 5 £18,000 - 1
Wiltshire +7 4 £18,000 -12.19%
Cornwall - 4 £20,500 -
North Yorkshire - 4 £18,000 -
Harrogate - 4 £18,000 -
Basingstoke - 4 £19,500 -
Reading +18 3 £22,500 -10.60%
Gloucestershire +4 3 £18,000 -16.27%

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 23 July 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 217 (64.01%) Windows
2 168 (49.56%) Microsoft
3 155 (45.72%) Active Directory
4 115 (33.92%) MS Excel
5 97 (28.61%) VMware
6 92 (27.14%) Windows 7
7 67 (19.76%) MS Office
8 65 (19.17%) MS Exchange
9 60 (17.70%) Windows 8
9 60 (17.70%) Cisco
10 58 (17.11%) ITIL
10 58 (17.11%) Firewall
11 57 (16.81%) Windows Server 2012
12 53 (15.63%) TCP/IP
13 51 (15.04%) Windows Server
14 50 (14.75%) VMware Infrastructure
15 47 (13.86%) Windows Server 2008
16 46 (13.57%) DNS
17 45 (13.27%) SLA
17 45 (13.27%) Citrix
18 44 (12.98%) LAN
19 39 (11.50%) WAN
20 33 (9.73%) Cisco Certification
20 33 (9.73%) CCNA
20 33 (9.73%) Linux
20 33 (9.73%) Office 365
21 31 (9.14%) DHCP
22 30 (8.85%) Exchange Server 2010
23 28 (8.26%) Windows 10
24 27 (7.96%) HP

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (19.17%) MS Exchange
2 30 (8.85%) Exchange Server 2010
3 23 (6.78%) Exchange Server 2007
4 18 (5.31%) Exchange Server 2013
5 11 (3.24%) Skype for Business
6 10 (2.95%) SharePoint
7 9 (2.65%) IIS
8 5 (1.47%) Exchange Server 2003
9 3 (0.88%) IBM Notes
10 2 (0.59%) Apache
10 2 (0.59%) CMS
11 1 (0.29%) SharePoint 2013
Applications
1 115 (33.92%) MS Excel
2 67 (19.76%) MS Office
3 3 (0.88%) MS Visio
4 1 (0.29%) MS PowerPoint
4 1 (0.29%) MS Project
Business Applications
1 3 (0.88%) SAP Oil and Gas
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) Dynamics NAV
Cloud Services
1 33 (9.73%) Office 365
2 14 (4.13%) Microsoft Azure
3 2 (0.59%) Amazon AWS
3 2 (0.59%) SaaS
4 1 (0.29%) Cloud Computing
4 1 (0.29%) IaaS
Communications & Networking
1 58 (17.11%) Firewall
2 53 (15.63%) TCP/IP
3 46 (13.57%) DNS
4 44 (12.98%) LAN
5 39 (11.50%) WAN
6 31 (9.14%) DHCP
7 26 (7.67%) VoIP
8 25 (7.37%) Internet
8 25 (7.37%) VPN
9 16 (4.72%) PBX
10 12 (3.54%) ADSL
11 11 (3.24%) SAN
12 10 (2.95%) WebEx
12 10 (2.95%) Wireless
13 9 (2.65%) Skype
13 9 (2.65%) Unified Communications
14 6 (1.77%) Wi-Fi
15 3 (0.88%) NAS
15 3 (0.88%) Structured Cabling
16 2 (0.59%) Remote Desktop
Database & Business Intelligence
1 16 (4.72%) SQL Server
2 8 (2.36%) SQL Server 2008
2 8 (2.36%) SQL Server 2012
3 3 (0.88%) SQL Server 2000
3 3 (0.88%) SQL Server 2005
4 2 (0.59%) MS Access
4 2 (0.59%) MySQL
5 1 (0.29%) Oracle Reports
General
1 20 (5.90%) Telecoms
2 13 (3.83%) Finance
3 7 (2.06%) Marketing
4 6 (1.77%) Manufacturing
5 4 (1.18%) Electronics
6 3 (0.88%) Back Office
6 3 (0.88%) French Language
6 3 (0.88%) Games
6 3 (0.88%) Law
7 2 (0.59%) German Language
7 2 (0.59%) Legal
8 1 (0.29%) Advertising
8 1 (0.29%) Hebrew Language
8 1 (0.29%) Retail
8 1 (0.29%) Welsh Language
Libraries, Frameworks & Software Standards
1 6 (1.77%) FIX Protocol
1 6 (1.77%) HTML
2 2 (0.59%) CSS
2 2 (0.59%) JSON
2 2 (0.59%) Web Services
2 2 (0.59%) XML
2 2 (0.59%) XMPP
Miscellaneous
1 18 (5.31%) Blackberry
2 17 (5.01%) Analytical Skills
3 16 (4.72%) Driving Licence
4 14 (4.13%) Data Protection Act
4 14 (4.13%) iPhone
5 8 (2.36%) Computer Science
6 7 (2.06%) Smartphone
7 6 (1.77%) Fintech
8 4 (1.18%) Replication
8 4 (1.18%) Video Conferencing
9 2 (0.59%) Handset
10 1 (0.29%) Apple TV
10 1 (0.29%) CMDB
10 1 (0.29%) Data Centre
10 1 (0.29%) Digital Media
10 1 (0.29%) EPoS
10 1 (0.29%) User Experience
Operating Systems
1 217 (64.01%) Windows
2 92 (27.14%) Windows 7
3 60 (17.70%) Windows 8
4 57 (16.81%) Windows Server 2012
5 51 (15.04%) Windows Server
6 47 (13.86%) Windows Server 2008
7 33 (9.73%) Linux
8 28 (8.26%) Windows 10
9 23 (6.78%) Windows Server 2003
10 18 (5.31%) Android
10 18 (5.31%) Windows XP
11 17 (5.01%) Mac OS X
12 13 (3.83%) Mac OS
13 11 (3.24%) AIX
14 6 (1.77%) Apple iOS
15 3 (0.88%) Unix
16 2 (0.59%) VMS
17 1 (0.29%) Windows 2000
17 1 (0.29%) Windows Vista
Processes & Methodologies
1 58 (17.11%) ITIL
2 20 (5.90%) Incident Management
3 16 (4.72%) Data Protection
4 14 (4.13%) Capacity Planning
4 14 (4.13%) Mobile Device Management
5 12 (3.54%) E-Commerce
5 12 (3.54%) Logistics
6 10 (2.95%) Service Management
7 9 (2.65%) Ticket Management
8 7 (2.06%) Time Management
9 6 (1.77%) Electronic Trading
10 5 (1.47%) Service Delivery
11 4 (1.18%) Business Intelligence
11 4 (1.18%) Disaster Recovery
11 4 (1.18%) Line Management
11 4 (1.18%) Network Architecture
11 4 (1.18%) Network Management
11 4 (1.18%) Resource Management
11 4 (1.18%) Software Testing
12 3 (0.88%) Network Monitoring
Programming Languages
1 20 (5.90%) SQL
2 12 (3.54%) C
3 8 (2.36%) VB
4 7 (2.06%) C#
5 3 (0.88%) Java
5 3 (0.88%) JavaScript
6 2 (0.59%) PHP
Qualifications
1 33 (9.73%) CCNA
1 33 (9.73%) Cisco Certification
2 22 (6.49%) Degree
3 21 (6.19%) ITIL Foundation Certificate
4 19 (5.60%) A+ Certification
4 19 (5.60%) MCP
5 18 (5.31%) Security Cleared
6 17 (5.01%) Microsoft Certification
6 17 (5.01%) SC Cleared
7 15 (4.42%) Network+ Certification
8 10 (2.95%) MCSE
9 9 (2.65%) MCSA
10 8 (2.36%) CCENT
11 7 (2.06%) MCITP
12 4 (1.18%) DBS Check
12 4 (1.18%) ITIL Certification
13 3 (0.88%) DV Cleared
14 2 (0.59%) MCTS
15 1 (0.29%) GNVQ
15 1 (0.29%) MCDST
Quality Assurance & Compliance
1 45 (13.27%) SLA
2 3 (0.88%) Data Quality
System Software
1 155 (45.72%) Active Directory
2 50 (14.75%) VMware Infrastructure
3 9 (2.65%) Hyper-V
4 8 (2.36%) Terminal Server
5 4 (1.18%) VMware ESX
5 4 (1.18%) XenApp
5 4 (1.18%) XenDesktop
6 2 (0.59%) Terminal Services
6 2 (0.59%) Virtual Servers
7 1 (0.29%) vSphere
Systems Management
1 11 (3.24%) HP Data Protector
1 11 (3.24%) Tivoli
1 11 (3.24%) Tivoli Storage Manager
2 4 (1.18%) Cisco CUCM
2 4 (1.18%) SCCM
3 3 (0.88%) Backup Exec
3 3 (0.88%) DameWare
3 3 (0.88%) Perfmon
3 3 (0.88%) SCSM
3 3 (0.88%) SCVMM
4 2 (0.59%) Nagios
4 2 (0.59%) Norton AntiVirus
5 1 (0.29%) ServiceCenter
5 1 (0.29%) WSUS
Vendors
1 168 (49.56%) Microsoft
2 97 (28.61%) VMware
3 60 (17.70%) Cisco
4 45 (13.27%) Citrix
5 27 (7.96%) HP
6 26 (7.67%) Apple
7 14 (4.13%) WatchGuard
8 9 (2.65%) Juniper
9 8 (2.36%) EMC
9 8 (2.36%) NetApp
10 7 (2.06%) Avaya
10 7 (2.06%) Mitel
11 4 (1.18%) BT
11 4 (1.18%) Dell
11 4 (1.18%) Draytek
11 4 (1.18%) NEC
11 4 (1.18%) Panasonic
11 4 (1.18%) SAP
11 4 (1.18%) Symantec
11 4 (1.18%) Veeam
Northwich, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £13000.00 - £15000.00 per annum
Posted: 21 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: Yesterday
London
Opilio Recruitment
Salary: From £25,000 to £35,000 per annum
Posted: Yesterday
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 19 hours ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 2 days ago
Oxford, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum
Posted: 4 days ago
Bridgend, Mid Glamorgan
Jonothan Bosworth
Salary: £16000 - £20000 Per Annum
Posted: 4 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £21000 per annum
Posted: 4 days ago
Brighouse, West Yorkshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 3 days ago
London
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum
Posted: 4 days ago
London
Nigel Frank International Ltd
Salary: £26000 - £28000 per annum + Bonus
Posted: 18 days ago
Alderley Edge
Applause IT Ltd
Salary: £20000 - £25000 per annum + Benefits & Progression
Posted: 17 days ago