The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 780 811 849
Rank change year-on-year
+31 +38
Permanent jobs requiring a 1st Line Support Engineer 110 152 130
As % of all permanent IT jobs located in the UK 0.12% 0.14% 0.11%
As % of the Job Titles category 0.12% 0.15% 0.12%
Number of salaries quoted 100 142 120
Median salary £22,500 £22,000 £21,000
Median salary % change year-on-year
+2.27% +4.76%
90% offered a salary of more than £17,950 £18,000 £17,500
10% offered a salary of more than £30,100 £27,000 £24,000
UK excluding London median salary £22,500 £21,500 £21,000
% change year-on-year
+4.65% +2.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90486 104724 110047
As % of all permanent IT jobs located in the UK 96.27% 96.27% 96.45%
Number of salaries quoted 75738 87307 89008
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 1 October 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 101 £22,500 +2.27% 10
South East +46 50 £22,750 +3.40% 4
London +56 33 £22,500 - 4
Surrey +19 12 £26,250 +14.13% 2
Buckinghamshire +25 10 £23,000 -4.16%
Kent +11 10 £22,500 +7.14%
Hampshire +10 9 £20,000 -21.56% 1
Berkshire +31 8 £23,500 +3.29% 1
West Midlands -24 7 £20,000 -19.19%
Maidenhead +1 6 - -
Fareham - 6 £19,000 -
East of England +19 5 £22,000 -1.12%
South Wales +10 5 £17,500 +2.94%
Wales +9 5 £17,500 +2.94%
Guildford +19 4 £37,500 +87.50%
Cardiff +15 4 £21,250 +25.00%
Camberley -3 4 £26,250 +9.37% 2
South West -7 4 £22,000 +10.00% 2
Hertfordshire +18 3 £22,500 +7.14%
Bromley +1 3 £22,500 -
Birmingham -20 3 £30,000 +66.66%
North West -2 2 £15,250 -27.38%
Leatherhead -3 2 £22,500 -25.00%
Gloucestershire -13 2 £23,000 - 2
Surbiton - 2 £20,750 -
Basingstoke - 2 £20,000 - 1
Royston - 2 £22,500 -
Burton-upon-Trent - 2 £20,000 -
Walsall - 2 £17,000 -
Staffordshire - 2 £20,000 -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 1 October 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 180 (66.18%) Windows
2 120 (44.12%) Microsoft
3 113 (41.54%) Active Directory
4 87 (31.99%) MS Excel
5 60 (22.06%) VMware
6 59 (21.69%) MS Exchange
7 57 (20.96%) Windows Server
8 52 (19.12%) MS Office
9 51 (18.75%) Cisco
9 51 (18.75%) Windows 7
10 50 (18.38%) Windows 8
11 49 (18.01%) ITIL
12 48 (17.65%) Citrix
13 47 (17.28%) TCP/IP
14 46 (16.91%) Firewall
15 45 (16.54%) Linux
16 42 (15.44%) LAN
17 38 (13.97%) WAN
18 37 (13.60%) SLA
19 31 (11.40%) DNS
20 30 (11.03%) Blackberry
21 28 (10.29%) DHCP
22 27 (9.93%) Cisco Certification
22 27 (9.93%) Internet
23 26 (9.56%) CCNA
23 26 (9.56%) HP
23 26 (9.56%) Windows Server 2008
24 25 (9.19%) Windows XP
25 23 (8.46%) Apple
25 23 (8.46%) Windows Server 2012

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (21.69%) MS Exchange
2 20 (7.35%) Exchange Server 2013
3 14 (5.15%) Exchange Server 2003
4 11 (4.04%) Exchange Server 2010
5 7 (2.57%) IIS
6 6 (2.21%) Exchange Server 2007
6 6 (2.21%) SharePoint
7 4 (1.47%) Skype for Business
8 3 (1.10%) IBM Notes
9 2 (0.74%) Apache
9 2 (0.74%) CMS
10 1 (0.37%) Blackberry Enterprise Server
10 1 (0.37%) IBM Domino
Applications
1 87 (31.99%) MS Excel
2 52 (19.12%) MS Office
3 3 (1.10%) MS PowerPoint
4 1 (0.37%) MS Visio
4 1 (0.37%) Spreadsheet
Business Applications
1 5 (1.84%) SAP Oil and Gas
2 2 (0.74%) Dynamics CRM
3 1 (0.37%) SAP SM
Cloud Services
1 14 (5.15%) Office 365
2 6 (2.21%) Microsoft Azure
3 3 (1.10%) Amazon AWS
4 1 (0.37%) SaaS
Communications & Networking
1 47 (17.28%) TCP/IP
2 46 (16.91%) Firewall
3 42 (15.44%) LAN
4 38 (13.97%) WAN
5 31 (11.40%) DNS
6 28 (10.29%) DHCP
7 27 (9.93%) Internet
8 21 (7.72%) VoIP
9 17 (6.25%) VPN
10 12 (4.41%) ADSL
11 10 (3.68%) Wireless
12 8 (2.94%) PBX
13 6 (2.21%) SAN
14 3 (1.10%) NAS
14 3 (1.10%) Remote Desktop
14 3 (1.10%) Structured Cabling
14 3 (1.10%) Unified Communications
14 3 (1.10%) WebEx
15 2 (0.74%) Network Security
16 1 (0.37%) Skype
Database & Business Intelligence
1 11 (4.04%) MySQL
1 11 (4.04%) SQL Server
2 6 (2.21%) SQL Server 2008
2 6 (2.21%) SQL Server 2012
3 3 (1.10%) SQL Server 2000
3 3 (1.10%) SQL Server 2005
4 2 (0.74%) Relational Database
5 1 (0.37%) Data Mining
5 1 (0.37%) Oracle Reports
5 1 (0.37%) PostgreSQL
5 1 (0.37%) RDBMS
Development Applications
1 1 (0.37%) ProC
General
1 20 (7.35%) Telecoms
2 12 (4.41%) Finance
3 7 (2.57%) Manufacturing
4 6 (2.21%) Marketing
5 5 (1.84%) Electronics
5 5 (1.84%) Games
6 4 (1.47%) Legal
7 2 (0.74%) French Language
7 2 (0.74%) German Language
8 1 (0.37%) Advertising
8 1 (0.37%) Back Office
8 1 (0.37%) Retail
8 1 (0.37%) Welsh Language
Libraries, Frameworks & Software Standards
1 8 (2.94%) HTML
2 3 (1.10%) .NET
3 2 (0.74%) CSS
3 2 (0.74%) Web Services
4 1 (0.37%) COM
Miscellaneous
1 30 (11.03%) Blackberry
2 19 (6.99%) Analytical Skills
3 18 (6.62%) iPhone
4 11 (4.04%) Driving Licence
5 10 (3.68%) Computer Science
6 7 (2.57%) Video Conferencing
7 6 (2.21%) Data Protection Act
7 6 (2.21%) Replication
8 4 (1.47%) iPad
8 4 (1.47%) Smartphone
9 3 (1.10%) Data Centre
10 2 (0.74%) Management Information System
10 2 (0.74%) Mathematics
11 1 (0.37%) CCTV
11 1 (0.37%) Client/Server
11 1 (0.37%) EPoS
11 1 (0.37%) Handset
11 1 (0.37%) NHS
11 1 (0.37%) User Experience
Operating Systems
1 180 (66.18%) Windows
2 57 (20.96%) Windows Server
3 51 (18.75%) Windows 7
4 50 (18.38%) Windows 8
5 45 (16.54%) Linux
6 26 (9.56%) Windows Server 2008
7 25 (9.19%) Windows XP
8 23 (8.46%) Windows Server 2012
9 18 (6.62%) Windows 10
10 17 (6.25%) Android
10 17 (6.25%) Mac OS
11 13 (4.78%) Mac OS X
12 10 (3.68%) Windows Server 2003
13 9 (3.31%) AIX
14 6 (2.21%) VMS
15 5 (1.84%) Unix
16 4 (1.47%) Apple iOS
17 1 (0.37%) Windows 2000
17 1 (0.37%) Windows Vista
Processes & Methodologies
1 49 (18.01%) ITIL
2 15 (5.51%) E-Commerce
3 14 (5.15%) Incident Management
3 14 (5.15%) Mobile Device Management
4 11 (4.04%) Ticket Management
5 9 (3.31%) Data Protection
5 9 (3.31%) Service Management
6 8 (2.94%) Logistics
6 8 (2.94%) Time Management
7 6 (2.21%) Asset Management
7 6 (2.21%) Business Intelligence
7 6 (2.21%) Capacity Planning
8 5 (1.84%) Digital Marketing
8 5 (1.84%) Programme Management
8 5 (1.84%) Server Building
9 4 (1.47%) Disaster Recovery
9 4 (1.47%) High Availability
9 4 (1.47%) Line Management
9 4 (1.47%) Migration
9 4 (1.47%) Service Delivery
Programming Languages
1 17 (6.25%) SQL
2 10 (3.68%) C
3 7 (2.57%) VB
4 5 (1.84%) C#
4 5 (1.84%) JavaScript
5 3 (1.10%) Java
6 2 (0.74%) PHP
7 1 (0.37%) VB.NET
7 1 (0.37%) VBA
Qualifications
1 27 (9.93%) Cisco Certification
2 26 (9.56%) CCNA
3 22 (8.09%) Degree
4 20 (7.35%) ITIL Foundation Certificate
5 18 (6.62%) Microsoft Certification
6 17 (6.25%) MCP
7 16 (5.88%) A+ Certification
8 12 (4.41%) CCENT
8 12 (4.41%) Network+ Certification
9 8 (2.94%) MCSA
9 8 (2.94%) MCSE
10 6 (2.21%) CCNP
10 6 (2.21%) Security Cleared
11 5 (1.84%) MCTS
11 5 (1.84%) SC Cleared
12 3 (1.10%) DBS Check
12 3 (1.10%) DV Cleared
12 3 (1.10%) ITIL Certification
12 3 (1.10%) MCITP
13 1 (0.37%) Avaya Certification
Quality Assurance & Compliance
1 37 (13.60%) SLA
2 4 (1.47%) Data Quality
3 1 (0.37%) ISO 9001
3 1 (0.37%) ISO/IEC 27001
3 1 (0.37%) ISO22301
System Software
1 113 (41.54%) Active Directory
2 17 (6.25%) VMware Infrastructure
3 11 (4.04%) Terminal Server
4 4 (1.47%) Hyper-V
4 4 (1.47%) XenApp
5 3 (1.10%) XenDesktop
6 2 (0.74%) Virtual Servers
6 2 (0.74%) vSphere
7 1 (0.37%) BitLocker
Systems Management
1 9 (3.31%) HP Data Protector
1 9 (3.31%) Tivoli
1 9 (3.31%) Tivoli Storage Manager
2 5 (1.84%) Nagios
3 3 (1.10%) Cisco CUCM
3 3 (1.10%) DameWare
3 3 (1.10%) Perfmon
4 2 (0.74%) Backup Exec
4 2 (0.74%) Microsoft Data Protection Manager
4 2 (0.74%) Norton AntiVirus
4 2 (0.74%) SCOM
5 1 (0.37%) AirWatch
5 1 (0.37%) SCCM
5 1 (0.37%) ServiceCenter
Vendors
1 120 (44.12%) Microsoft
2 60 (22.06%) VMware
3 51 (18.75%) Cisco
4 48 (17.65%) Citrix
5 26 (9.56%) HP
6 23 (8.46%) Apple
7 12 (4.41%) EMC
7 12 (4.41%) NetApp
8 7 (2.57%) SAP
9 6 (2.21%) Mitel
9 6 (2.21%) WatchGuard
10 4 (1.47%) ServiceNow
11 3 (1.10%) Aastra
11 3 (1.10%) IBM
11 3 (1.10%) Symantec
11 3 (1.10%) Veeam
12 2 (0.74%) BT
12 2 (0.74%) Dell
12 2 (0.74%) Draytek
12 2 (0.74%) NEC
East London
Millshill Recruitment Ltd
Salary: From £30,000 to £30,000 per annum
Posted: 3 days ago
Croydon, Surrey
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: 3 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25-30,000 + Fantastic Bens
Posted: 16 days ago
London
Venturi
Salary: £30000 - £32000 per annum + Benefits
Posted: 9 days ago
Basingstoke
Spectrum IT
Salary: £18000 - £20000 per annum
Posted: 22 days ago
London
Venturi
Salary: £30000 per annum + Benefits
Posted: 12 days ago
Camberley, Surrey, United Kingdom
XIST4 Recruitment
Salary: £25,000 + Fantastic Benefits
Posted: 22 days ago