The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 781 787 842
Rank change year-on-year
+6 +55
Permanent jobs requiring a 1st Line Support Engineer 113 93 61
As % of all permanent IT jobs located in the UK 0.099% 0.086% 0.052%
As % of the Job Titles category 0.10% 0.091% 0.054%
Number of salaries quoted 102 85 54
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £17,500 £17,250
10% offered a salary of more than £26,000 £24,600 £25,000
UK excluding London average salary £21,000 £19,000 £20,000
% change year-on-year
+10.52% -5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108241 101899 112522
As % of all permanent IT jobs located in the UK 94.43% 94.25% 95.14%
Number of salaries quoted 87515 84514 96083
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,500 £70,000 £69,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 27 August 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 109 £21,000 +5.00% 9
South East +3 73 £21,000 +5.00% 6
Surrey +14 26 £21,000 - 2
London -16 20 £22,500 -6.25%
Berkshire +10 18 £21,000 +10.52% 2
Hampshire -6 12 £18,000 +2.85% 1
Reading -4 8 £22,000 +15.78%
Oxfordshire 0 6 £26,500 +32.50%
Bracknell - 6 £17,500 -
Woking +3 5 £17,500 -12.50%
Buckinghamshire 0 5 £22,500 +20.00%
North West -8 5 £19,500 +21.87% 1
Kent - 5 £21,500 -
Maidstone - 5 £21,500 -
Milton Keynes -5 4 £22,500 +18.42%
South West -5 4 £18,250 -23.95% 2
Cheshire -11 4 £19,500 +21.87%
Yorkshire -36 4 £16,000 -11.11%
Southampton - 4 £17,500 -
Warrington - 4 £19,500 -
Dorking - 4 £23,000 - 1
Camberley +2 3 £17,000 -17.07%
East of England -11 3 £22,500 +7.14%
Guildford - 3 £19,000 -
Bristol 0 2 £18,500 -7.50%
Hertfordshire -11 2 £22,500 +7.14%
Bromley - 2 £22,500 -
Fareham - 2 £17,375 - 1
South Yorkshire - 2 - -
City of London +13 1 £23,000 -11.53%

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 27 August 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 171 (75.00%) Windows
2 118 (51.75%) Active Directory
3 117 (51.32%) Microsoft
4 96 (42.11%) MS Office
5 84 (36.84%) MS Excel
6 74 (32.46%) Windows 7
7 68 (29.82%) TCP/IP
8 64 (28.07%) MS Exchange
9 55 (24.12%) VMware
10 54 (23.68%) ITIL
11 45 (19.74%) Windows XP
11 45 (19.74%) Windows Server 2008
12 41 (17.98%) VMware Infrastructure
13 38 (16.67%) Firewall
14 34 (14.91%) Linux
15 33 (14.47%) Windows Server 2012
16 31 (13.60%) Windows 8
17 26 (11.40%) Windows Server 2003
18 25 (10.96%) Internet
19 24 (10.53%) DNS
19 24 (10.53%) Citrix
19 24 (10.53%) Microsoft Certification
20 22 (9.65%) SQL Server
20 22 (9.65%) Exchange Server 2010
21 21 (9.21%) VPN
22 20 (8.77%) Exchange Server 2003
23 19 (8.33%) Cisco
23 19 (8.33%) SQL
24 18 (7.89%) SLA
25 17 (7.46%) Security Cleared

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 27 August 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (28.07%) MS Exchange
2 22 (9.65%) Exchange Server 2010
3 20 (8.77%) Exchange Server 2003
4 14 (6.14%) Exchange Server 2013
5 10 (4.39%) IBM Notes
6 9 (3.95%) Exchange Server 2007
7 4 (1.75%) SharePoint
8 3 (1.32%) Lync
9 1 (0.44%) IIS
9 1 (0.44%) Tomcat
9 1 (0.44%) Jetty
Applications
1 96 (42.11%) MS Office
2 84 (36.84%) MS Excel
3 3 (1.32%) MS PowerPoint
Business Applications
1 4 (1.75%) SalesLogix
1 4 (1.75%) Dynamics NAV
1 4 (1.75%) Dynamics CRM
1 4 (1.75%) Dynamics AX
2 1 (0.44%) Maximo
2 1 (0.44%) SAP Oil and Gas
Cloud Services
1 2 (0.88%) Office 365
2 1 (0.44%) Cloud Computing
Communications & Networking
1 68 (29.82%) TCP/IP
2 38 (16.67%) Firewall
3 25 (10.96%) Internet
4 24 (10.53%) DNS
5 21 (9.21%) VPN
6 15 (6.58%) LAN
7 12 (5.26%) WAN
8 10 (4.39%) DHCP
9 6 (2.63%) Cisco PIX
9 6 (2.63%) Cisco ASA
10 5 (2.19%) SAN
11 3 (1.32%) VoIP
12 1 (0.44%) ADSL
12 1 (0.44%) Broadband
12 1 (0.44%) ISDN
12 1 (0.44%) Wireless
Database & Business Intelligence
1 22 (9.65%) SQL Server
2 1 (0.44%) SQL Server 2008
Development Applications
1 1 (0.44%) Hudson
General
1 9 (3.95%) Finance
2 7 (3.07%) Telecoms
3 4 (1.75%) Manufacturing
4 3 (1.32%) Billing
5 2 (0.88%) Banking
5 2 (0.88%) Multimedia
6 1 (0.44%) Marketing
6 1 (0.44%) Legal
6 1 (0.44%) Financial Institution
6 1 (0.44%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.88%) CSS
2 1 (0.44%) .NET
2 1 (0.44%) J2EE
2 1 (0.44%) ASP.NET
Miscellaneous
1 13 (5.70%) Blackberry
2 9 (3.95%) Management Information System
3 4 (1.75%) Computer Science
3 4 (1.75%) Fat Client
3 4 (1.75%) Thin Client
4 1 (0.44%) Video Conferencing
4 1 (0.44%) iPhone
4 1 (0.44%) EqualLogic
4 1 (0.44%) Enterprise Storage
4 1 (0.44%) Clustering
4 1 (0.44%) Mathematics
4 1 (0.44%) DTV
Operating Systems
1 171 (75.00%) Windows
2 74 (32.46%) Windows 7
3 45 (19.74%) Windows XP
3 45 (19.74%) Windows Server 2008
4 34 (14.91%) Linux
5 33 (14.47%) Windows Server 2012
6 31 (13.60%) Windows 8
7 26 (11.40%) Windows Server 2003
8 11 (4.82%) SUSE
8 11 (4.82%) Debian
8 11 (4.82%) Ubuntu
8 11 (4.82%) CentOS
8 11 (4.82%) Red Hat Enterprise Linux
9 9 (3.95%) Mac OS
10 5 (2.19%) Windows Vista
10 5 (2.19%) Windows 2000
11 4 (1.75%) Android
12 3 (1.32%) Mac OS X
13 1 (0.44%) Windows 2000 Server
13 1 (0.44%) Windows NT
Processes & Methodologies
1 54 (23.68%) ITIL
2 15 (6.58%) CRM
3 14 (6.14%) Kalman Filter
4 9 (3.95%) E-Commerce
4 9 (3.95%) Service Management
5 7 (3.07%) Service Delivery
6 6 (2.63%) Change Management
6 6 (2.63%) Incident Management
7 5 (2.19%) Continuous Improvement
8 3 (1.32%) Change Control
9 2 (0.88%) Network Management
9 2 (0.88%) Project Planning
10 1 (0.44%) Technical Architecture
10 1 (0.44%) Load Balancing
10 1 (0.44%) Problem Management
10 1 (0.44%) Digital Marketing
10 1 (0.44%) Time Management
10 1 (0.44%) Waterfall
10 1 (0.44%) ERP
10 1 (0.44%) Business Intelligence
Programming Languages
1 19 (8.33%) SQL
2 12 (5.26%) C
3 5 (2.19%) VBA
4 3 (1.32%) C#
5 1 (0.44%) Java
5 1 (0.44%) Perl
5 1 (0.44%) Python
5 1 (0.44%) Ruby
5 1 (0.44%) Bash Shell
Qualifications
1 24 (10.53%) Microsoft Certification
2 17 (7.46%) Security Cleared
3 16 (7.02%) MCP
4 14 (6.14%) MCSA
5 12 (5.26%) CCNA
5 12 (5.26%) Cisco Certification
6 11 (4.82%) MCSE
7 10 (4.39%) MCTS
7 10 (4.39%) Degree
8 9 (3.95%) A+ Certification
9 6 (2.63%) CCSA
9 6 (2.63%) JNCIA
10 5 (2.19%) SC Cleared
11 4 (1.75%) MCITP
11 4 (1.75%) Network+ Certification
12 3 (1.32%) MCDST
13 2 (0.88%) ITIL Certification
14 1 (0.44%) SAP Certification
14 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (7.89%) SLA
2 4 (1.75%) ISO 9001
3 2 (0.88%) ISO/IEC 27001
3 2 (0.88%) QA
4 1 (0.44%) GxP
System Software
1 118 (51.75%) Active Directory
2 41 (17.98%) VMware Infrastructure
3 7 (3.07%) Terminal Services
4 6 (2.63%) Terminal Server
4 6 (2.63%) XenApp
5 2 (0.88%) Hyper-V
5 2 (0.88%) XenDesktop
5 2 (0.88%) vSphere
5 2 (0.88%) Citrix Presentation Server
6 1 (0.44%) XenServer
6 1 (0.44%) VMware ESX
Systems Management
1 9 (3.95%) SCCM
2 5 (2.19%) Backup Exec
3 4 (1.75%) Norton AntiVirus
4 1 (0.44%) NetBackup
4 1 (0.44%) WSUS
Vendors
1 117 (51.32%) Microsoft
2 55 (24.12%) VMware
3 24 (10.53%) Citrix
4 19 (8.33%) Cisco
5 12 (5.26%) HP
6 11 (4.82%) Red Hat
7 8 (3.51%) IBM
7 8 (3.51%) Remedy
8 7 (3.07%) SonicWALL
8 7 (3.07%) Dell
9 6 (2.63%) Juniper
9 6 (2.63%) Blue Coat
9 6 (2.63%) Trend Micro
9 6 (2.63%) Aruba
9 6 (2.63%) F5
9 6 (2.63%) Lumension
9 6 (2.63%) McAfee
9 6 (2.63%) CheckPoint
9 6 (2.63%) Websense
9 6 (2.63%) Clearswift
Surrey
Capita - ITIN
Salary: £19000 - £22000 per annum + Benefits
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 4 days ago
Manchester, Lancashire
Senitor Associates
Salary: £19000 per annum + On call allowance
Posted: 5 days ago
Slough, Berkshire
Asset Resourcing Ltd
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 5 days ago
Windsor, Berkshire
Asset Resourcing
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 5 days ago
South East England
DP Connect
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Chippenham
360 Resourcing
Salary: £18k - 20k per year
Posted: 6 days ago
Bath
Computer Futures
Salary: £28000 - £30000 per annum + competitive
Posted: 17 days ago
Fareham
Deerfoot IT
Salary: £15000 - £17500 per annum + on call, plus benefits
Posted: 20 days ago