The first table below looks at the demand for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 786 818 851
Rank change year-on-year
+32 +33
Permanent jobs requiring a 1st Line Support Engineer 131 65 72
As % of all permanent IT jobs located in the UK 0.11% 0.059% 0.057%
As % of the Job Titles category 0.11% 0.062% 0.060%
Number of salaries quoted 100 59 68
Average salary £21,000 £19,000 £19,500
Average salary % change year-on-year
+10.52% -2.56%
90% offered a salary of more than £16,950 £16,500 £17,000
10% offered a salary of more than £24,550 £23,800 £26,000
UK excluding London average salary £20,500 £19,000 £19,000
% change year-on-year
+7.89% -
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 18 April 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +25 126 £21,000 +10.52% 16
South East +20 61 £20,750 +9.21% 4
London -27 33 £22,500 -4.25% 7
Surrey +16 24 £21,000 +5.00% 1
Hampshire +10 13 £17,500 - 1
Berkshire -2 10 £20,500 - 1
Buckinghamshire +5 8 £21,000 +20.00% 1
Bromley - 8 £22,500 -
East of England - 8 £19,500 - 1
High Wycombe -1 7 £21,000 +16.66%
Bracknell +21 6 £20,500 -
Southampton - 6 £17,875 -
Weybridge - 6 £21,000 - 1
Woking -3 5 £20,000 -3.61%
Fareham -16 5 £17,500 -
West Yorkshire -27 5 £23,000 +27.77% 2
Yorkshire -34 5 £23,000 +27.77% 2
Bradford - 5 £23,000 - 1
Godalming 0 4 £20,500 +7.89%
Reading 0 4 £22,000 -9.27%
North West 0 4 £19,000 -3.79% 1
Scotland - 4 £14,500 -
Epsom - 4 £21,500 -
City of London -16 3 £27,500 +29.41%
Kent -16 3 £20,500 -5.74%
Norfolk - 3 £19,500 -
North Lanarkshire - 3 £14,500 -
Bellshill - 3 £14,500 -
Manchester - 3 £20,000 - 1
Norwich - 3 £19,500 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 145 (69.38%) Windows
2 117 (55.98%) Active Directory
3 87 (41.63%) MS Office
4 78 (37.32%) Microsoft
5 65 (31.10%) Windows 7
6 57 (27.27%) MS Excel
7 56 (26.79%) Windows XP
8 53 (25.36%) TCP/IP
9 43 (20.57%) MS Exchange
9 43 (20.57%) VMware
10 40 (19.14%) Citrix
11 36 (17.22%) Windows Server 2008
12 33 (15.79%) ITIL
13 30 (14.35%) VMware Infrastructure
13 30 (14.35%) Windows 8
14 29 (13.88%) Windows Server 2003
15 28 (13.40%) Firewall
16 26 (12.44%) Blackberry
17 25 (11.96%) Linux
18 21 (10.05%) Internet
19 20 (9.57%) Cisco
19 20 (9.57%) Windows Server 2012
20 19 (9.09%) C
20 19 (9.09%) SQL
20 19 (9.09%) LAN
21 18 (8.61%) SLA
22 17 (8.13%) HP
23 16 (7.66%) VPN
24 15 (7.18%) Security Cleared
24 15 (7.18%) Incident Management

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (20.57%) MS Exchange
2 11 (5.26%) Exchange Server 2003
3 10 (4.78%) Exchange Server 2010
3 10 (4.78%) Exchange Server 2013
4 4 (1.91%) Exchange Server 2007
5 3 (1.44%) IIS
6 2 (0.96%) IBM Notes
7 1 (0.48%) SharePoint
Applications
1 87 (41.63%) MS Office
2 57 (27.27%) MS Excel
3 1 (0.48%) MS PowerPoint
Business Applications
1 4 (1.91%) SalesLogix
1 4 (1.91%) Dynamics CRM
2 1 (0.48%) SAP Oil and Gas
Cloud Services
1 1 (0.48%) Google Apps
1 1 (0.48%) Office 365
Communications & Networking
1 53 (25.36%) TCP/IP
2 28 (13.40%) Firewall
3 21 (10.05%) Internet
4 19 (9.09%) LAN
5 16 (7.66%) VPN
6 14 (6.70%) DNS
7 7 (3.35%) WAN
8 4 (1.91%) DHCP
9 3 (1.44%) HTTP
9 3 (1.44%) Cisco ASA
10 2 (0.96%) Cisco PIX
10 2 (0.96%) ADSL
10 2 (0.96%) Intrusion Detection
11 1 (0.48%) IP Telephony
11 1 (0.48%) Wireless
11 1 (0.48%) Broadband
11 1 (0.48%) POP3
11 1 (0.48%) SMTP
11 1 (0.48%) SAN
11 1 (0.48%) IMAP
Database & Business Intelligence
1 6 (2.87%) SQL Server
2 1 (0.48%) SQL Server 2000
2 1 (0.48%) SQL Server 2005
General
1 5 (2.39%) Finance
2 3 (1.44%) Telecoms
3 2 (0.96%) Billing
3 2 (0.96%) Banking
4 1 (0.48%) Retail
4 1 (0.48%) Financial Institution
4 1 (0.48%) Electronics
4 1 (0.48%) Manufacturing
4 1 (0.48%) Publishing
4 1 (0.48%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.44%) COM
Miscellaneous
1 26 (12.44%) Blackberry
2 1 (0.48%) E-Learning
2 1 (0.48%) DTV
2 1 (0.48%) Management Information System
2 1 (0.48%) EPoS
2 1 (0.48%) Social Media
2 1 (0.48%) Computer Science
2 1 (0.48%) Video Conferencing
2 1 (0.48%) iPhone
Operating Systems
1 145 (69.38%) Windows
2 65 (31.10%) Windows 7
3 56 (26.79%) Windows XP
4 36 (17.22%) Windows Server 2008
5 30 (14.35%) Windows 8
6 29 (13.88%) Windows Server 2003
7 25 (11.96%) Linux
8 20 (9.57%) Windows Server 2012
9 11 (5.26%) Mac OS
10 9 (4.31%) Windows Vista
11 7 (3.35%) SUSE
11 7 (3.35%) Debian
11 7 (3.35%) Ubuntu
11 7 (3.35%) CentOS
11 7 (3.35%) Red Hat Enterprise Linux
12 5 (2.39%) Windows 2000
13 3 (1.44%) UNIX
13 3 (1.44%) Mac OS X
14 2 (0.96%) Windows 2000 Server
15 1 (0.48%) AIX
Processes & Methodologies
1 33 (15.79%) ITIL
2 15 (7.18%) Incident Management
3 11 (5.26%) E-Commerce
4 8 (3.83%) CRM
5 7 (3.35%) Time Management
6 5 (2.39%) Continuous Improvement
7 3 (1.44%) Configuration Management
8 2 (0.96%) Problem Management
8 2 (0.96%) Service Management
9 1 (0.48%) Programme Management
9 1 (0.48%) Supplier Management
9 1 (0.48%) Knowledge Management
9 1 (0.48%) Business Intelligence
9 1 (0.48%) Network Management
9 1 (0.48%) Change Control
9 1 (0.48%) Root Cause Analysis
9 1 (0.48%) Digital Marketing
Programming Languages
1 19 (9.09%) C
1 19 (9.09%) SQL
2 5 (2.39%) VBA
3 4 (1.91%) C#
Qualifications
1 15 (7.18%) Security Cleared
2 10 (4.78%) Microsoft Certification
3 8 (3.83%) CCNA
3 8 (3.83%) Cisco Certification
4 6 (2.87%) Degree
5 4 (1.91%) MCP
6 3 (1.44%) MCSE
6 3 (1.44%) A+ Certification
6 3 (1.44%) ITIL Certification
7 2 (0.96%) Network+ Certification
7 2 (0.96%) CCSA
8 1 (0.48%) MCDST
8 1 (0.48%) MCTS
8 1 (0.48%) VMware Certified Professional (VCP)
8 1 (0.48%) MCSA
8 1 (0.48%) MCITP
Quality Assurance & Compliance
1 18 (8.61%) SLA
2 9 (4.31%) ISO 9001
3 2 (0.96%) ISO/IEC 27001
System Software
1 117 (55.98%) Active Directory
2 30 (14.35%) VMware Infrastructure
3 13 (6.22%) Terminal Server
4 6 (2.87%) Hyper-V
5 5 (2.39%) VMware ESX
6 3 (1.44%) Terminal Services
7 2 (0.96%) vSphere
Systems Management
1 6 (2.87%) SCCM
2 2 (0.96%) DameWare
3 1 (0.48%) Tivoli
3 1 (0.48%) Tivoli Storage Manager
3 1 (0.48%) HP Data Protector
Vendors
1 78 (37.32%) Microsoft
2 43 (20.57%) VMware
3 40 (19.14%) Citrix
4 20 (9.57%) Cisco
5 17 (8.13%) HP
6 13 (6.22%) Dell
7 12 (5.74%) Remedy
8 7 (3.35%) Red Hat
9 5 (2.39%) Sage
10 4 (1.91%) Juniper
11 3 (1.44%) CheckPoint
12 2 (0.96%) F5
12 2 (0.96%) Websense
12 2 (0.96%) Blue Coat
12 2 (0.96%) Google
13 1 (0.48%) SAP
13 1 (0.48%) Salesforce.com
13 1 (0.48%) Apple
13 1 (0.48%) Lotus
13 1 (0.48%) Avaya
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 17-23k
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 4 days ago
London
Launch IT Recruitment
Salary: From £25,000 to £30,000 per annum + Pension, Healthcare etc etc
Posted: 5 days ago
London
Coal IT Services
Salary: From £18,000 to £25,000 per annum + Package
Posted: 6 days ago
Coulsdon, Surrey
IA Computing
Salary: From £17,000 to £20,000 per annum + business mileage allowance
Posted: 9 days ago
Wigan
Greywood Associates Limited
Salary: £21000 per annum + Benefits
Posted: 11 days ago
Woodbridge
Hays IT - Uk Posting account
Salary: £15000.00 - £16000.00 per annum
Posted: 13 days ago
Bradford
Hays IT - Uk Posting account
Salary: £22000.00 - £27000.00 per annum
Posted: 16 days ago
Weybridge
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 20 days ago
London
Austin Fraser Limited
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: 25 days ago
London
Krooter
Salary: £18k - 22k per year
Posted: 25 days ago