The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 770 796 813
Rank change year-on-year
+26 +17
Permanent jobs requiring a 1st Line Support Engineer 117 98 60
As % of all permanent IT jobs located in the UK 0.11% 0.092% 0.056%
As % of the Job Titles category 0.12% 0.097% 0.059%
Number of salaries quoted 98 75 53
Average salary £21,000 £20,500 £20,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £18,000 £17,500 £17,100
10% offered a salary of more than £25,000 £25,000 £24,500
UK excluding London average salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101493 101105 101549
As % of all permanent IT jobs located in the UK 94.81% 94.45% 94.92%
Number of salaries quoted 83542 81233 85841
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 2 March 2015 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 113 £21,000 +2.43% 12
South East -25 45 £21,250 +3.65% 1
London +39 44 £22,500 - 4
Berkshire +4 13 £22,000 +7.31%
Reading +3 10 £21,500 -2.27%
Surrey -11 10 £22,000 +4.76%
East Sussex - 10 £18,500 - 1
Brighton - 10 £18,500 - 1
Bromley +16 9 £22,500 -
Woking +6 7 £22,000 +10.00%
East of England -1 7 £20,000 +2.56% 1
South West -6 7 £15,250 -36.45% 1
Kent +15 6 £20,000 -2.43%
West Midlands - 5 £19,000 -
East Midlands +27 4 £16,500 +3.12% 1
Wales -17 4 £21,250 -5.55% 2
South Wales -18 4 £21,250 -5.55% 2
Yorkshire - 4 £18,000 - 3
West Sussex - 4 - -
Wimbledon - 4 £24,000 -
Thurrock - 4 £20,000 -
Essex - 4 £20,000 -
Grays - 4 £20,000 -
Crawley - 4 - -
Buckinghamshire +2 3 £32,000 +52.38%
Devon - 3 £14,500 -
Plymouth - 3 £14,500 -
Telford - 3 £19,000 -
Maidenhead - 3 £32,000 -
Marlow - 3 £32,000 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 2 March 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 196 (84.12%) Windows
2 127 (54.51%) Microsoft
3 108 (46.35%) Active Directory
4 92 (39.48%) MS Office
5 75 (32.19%) MS Exchange
6 69 (29.61%) MS Excel
7 65 (27.90%) Windows 7
8 58 (24.89%) MCP
9 57 (24.46%) TCP/IP
10 50 (21.46%) Windows XP
10 50 (21.46%) Citrix
11 48 (20.60%) VMware
12 47 (20.17%) Windows 8
13 46 (19.74%) Blackberry
14 45 (19.31%) Firewall
15 41 (17.60%) ITIL
16 38 (16.31%) Windows Server 2008
17 35 (15.02%) Internet
18 31 (13.30%) Mac OS
19 28 (12.02%) SLA
20 27 (11.59%) Microsoft Certification
21 26 (11.16%) Exchange Server 2003
21 26 (11.16%) Windows Server 2012
22 25 (10.73%) Exchange Server 2013
22 25 (10.73%) VMware Infrastructure
22 25 (10.73%) DNS
23 24 (10.30%) E-Commerce
23 24 (10.30%) WAN
24 23 (9.87%) Linux
25 21 (9.01%) LAN

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 2 March 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (32.19%) MS Exchange
2 26 (11.16%) Exchange Server 2003
3 25 (10.73%) Exchange Server 2013
4 20 (8.58%) Exchange Server 2010
5 18 (7.73%) Exchange Server 2007
6 6 (2.58%) Blackberry Enterprise Server
7 4 (1.72%) SharePoint
8 3 (1.29%) IBM Notes
9 1 (0.43%) IIS
Applications
1 92 (39.48%) MS Office
2 69 (29.61%) MS Excel
3 14 (6.01%) MS PowerPoint
Business Applications
1 2 (0.86%) Teamcenter
Cloud Services
1 14 (6.01%) Office 365
2 2 (0.86%) SaaS
Communications & Networking
1 57 (24.46%) TCP/IP
2 45 (19.31%) Firewall
3 35 (15.02%) Internet
4 25 (10.73%) DNS
5 24 (10.30%) WAN
6 21 (9.01%) LAN
7 18 (7.73%) VoIP
8 16 (6.87%) DHCP
9 11 (4.72%) VPN
10 5 (2.15%) Wireless
11 4 (1.72%) Cisco PIX
11 4 (1.72%) Cisco ASA
11 4 (1.72%) Wi-Fi
11 4 (1.72%) ADSL
12 3 (1.29%) Broadband
12 3 (1.29%) VLAN
13 2 (0.86%) Structured Cabling
13 2 (0.86%) ISDN
13 2 (0.86%) DSL
14 1 (0.43%) HTTPS
Database & Business Intelligence
1 9 (3.86%) SQL Server
2 2 (0.86%) SQL Server 2000
General
1 14 (6.01%) Finance
2 7 (3.00%) Telecoms
3 6 (2.58%) Legal
4 4 (1.72%) Marketing
4 4 (1.72%) Banking
5 3 (1.29%) Retail
5 3 (1.29%) Manufacturing
6 2 (0.86%) Publishing
6 2 (0.86%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (2.15%) HTML
2 1 (0.43%) Mason
Miscellaneous
1 46 (19.74%) Blackberry
2 18 (7.73%) Analytical Skills
3 8 (3.43%) Video Conferencing
4 6 (2.58%) Management Information System
5 5 (2.15%) iPhone
5 5 (2.15%) iPad
6 4 (1.72%) User Experience
6 4 (1.72%) Visualisation
7 3 (1.29%) Computer Science
7 3 (1.29%) EPoS
8 2 (0.86%) PDA
8 2 (0.86%) Enterprise Software
9 1 (0.43%) Thin Client
9 1 (0.43%) Fat Client
Operating Systems
1 196 (84.12%) Windows
2 65 (27.90%) Windows 7
3 50 (21.46%) Windows XP
4 47 (20.17%) Windows 8
5 38 (16.31%) Windows Server 2008
6 31 (13.30%) Mac OS
7 26 (11.16%) Windows Server 2012
8 23 (9.87%) Linux
9 21 (9.01%) Windows Server 2003
10 9 (3.86%) SUSE
10 9 (3.86%) Debian
10 9 (3.86%) Ubuntu
10 9 (3.86%) CentOS
10 9 (3.86%) Red Hat Enterprise Linux
11 6 (2.58%) Mac OS X
12 5 (2.15%) Apple iOS
13 4 (1.72%) Windows Vista
14 3 (1.29%) Android
15 2 (0.86%) UNIX
Processes & Methodologies
1 41 (17.60%) ITIL
2 24 (10.30%) E-Commerce
3 19 (8.15%) Service Management
4 14 (6.01%) CRM
5 11 (4.72%) Project Planning
6 10 (4.29%) Incident Management
7 8 (3.43%) Change Management
8 7 (3.00%) Network Management
9 5 (2.15%) Service Delivery
10 4 (1.72%) Time Management
11 3 (1.29%) Technical Architecture
11 3 (1.29%) Agile Software Development
11 3 (1.29%) Asset Management
11 3 (1.29%) Software Testing
11 3 (1.29%) Web Design
11 3 (1.29%) Process Management
11 3 (1.29%) Mobile Device Management
12 2 (0.86%) Continuous Improvement
12 2 (0.86%) Change Control
12 2 (0.86%) Information Security
Programming Languages
1 18 (7.73%) SQL
2 10 (4.29%) C
3 5 (2.15%) JavaScript
4 4 (1.72%) PHP
5 1 (0.43%) PL/SQL
Qualifications
1 58 (24.89%) MCP
2 27 (11.59%) Microsoft Certification
3 21 (9.01%) Cisco Certification
4 20 (8.58%) CCNA
4 20 (8.58%) A+ Certification
5 14 (6.01%) MCSA
6 13 (5.58%) Degree
7 10 (4.29%) MCSE
8 6 (2.58%) MCTS
8 6 (2.58%) MCITP
8 6 (2.58%) Security Cleared
9 5 (2.15%) CCNP
10 4 (1.72%) CCSA
10 4 (1.72%) ACTC
10 4 (1.72%) JNCIA
11 3 (1.29%) Network+ Certification
11 3 (1.29%) SAP Certification
11 3 (1.29%) VCP4
12 2 (0.86%) CCIA
12 2 (0.86%) Citrix Certification
Quality Assurance & Compliance
1 28 (12.02%) SLA
2 5 (2.15%) ISO/IEC 27001
3 3 (1.29%) ISO 9001
System Software
1 108 (46.35%) Active Directory
2 25 (10.73%) VMware Infrastructure
3 12 (5.15%) XenApp
4 11 (4.72%) XenDesktop
4 11 (4.72%) Citrix Presentation Server
5 9 (3.86%) Hyper-V
6 7 (3.00%) Terminal Services
7 1 (0.43%) StorNext
Systems Management
1 21 (9.01%) SCCM
2 4 (1.72%) Backup Exec
3 3 (1.29%) Norton AntiVirus
4 1 (0.43%) SCOM
4 1 (0.43%) SolarWinds Orion
Vendors
1 127 (54.51%) Microsoft
2 50 (21.46%) Citrix
3 48 (20.60%) VMware
4 21 (9.01%) Cisco
5 17 (7.30%) Apple
6 14 (6.01%) HP
7 9 (3.86%) Red Hat
8 8 (3.43%) Remedy
8 8 (3.43%) McAfee
9 4 (1.72%) Websense
9 4 (1.72%) Clearswift
9 4 (1.72%) CheckPoint
9 4 (1.72%) Juniper
9 4 (1.72%) Blue Coat
9 4 (1.72%) SonicWALL
9 4 (1.72%) Trend Micro
9 4 (1.72%) Aruba
9 4 (1.72%) F5
9 4 (1.72%) Lumension
9 4 (1.72%) Symantec
Wakefield, West Yorkshire
Head Resourcing
Salary: £18000 per annum + pension
Posted: 8 hours ago
Newport
CPS Group
Salary: £17000 - £19000 per annum + Excellent Benefits Package
Posted: 9 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 3 days ago
Sheffield, South Yorkshire
RecruitX
Salary: £14k - 18k per year + DOE
Posted: 3 days ago
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Northampton, Northamptonshire
EXCELerate
Salary: £30/35k, Health Care and Pension
Posted: 4 days ago
Sheffield, South Yorkshire
Lea Consultancy Ltd
Salary: From £15,000 to £18,000 per annum Dependent upon qualifications and ex
Posted: 5 days ago
Caerphilly, Mid Glamorgan
Attenda
Salary: Benefits
Posted: 7 days ago
South East London
QA Limited
Salary: £150.00 per week
Posted: 7 days ago
Burnley, Lancashire
The Original Factory Shop
Salary: £15k per year + Bonus
Posted: 13 days ago
Bristol
Computer Futures
Salary: £18000 - £22000 per annum + competitive
Posted: 17 days ago
Watford
Quantica Technology - London
Salary: £20000 - £30000 per annum + comprehensive benefits package
Posted: 17 days ago
London
Venturi
Salary: £20000.00 - £25000 per annum + benefits, bonus & training
Posted: 26 days ago