The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 784 799 871
Rank change year-on-year
+15 +72
Permanent jobs requiring a 1st Line Support Engineer 128 157 122
As % of all permanent IT jobs located in the UK 0.13% 0.14% 0.10%
As % of the Job Titles category 0.14% 0.15% 0.11%
Number of salaries quoted 116 140 112
Median salary £22,000 £22,500 £21,000
Median salary % change year-on-year
-2.22% +7.14%
90% offered a salary of more than £17,750 £18,000 £17,500
10% offered a salary of more than £26,750 £27,000 £26,000
UK excluding London median salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94251 105278 113033
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.43%
Number of salaries quoted 79339 87279 91179
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 26 August 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 112 £22,500 - 11
South East +6 43 £22,500 - 4
London +40 30 £22,500 - 3
West Midlands -3 10 £20,000 -27.27% 1
Berkshire -7 10 £23,750 +3.26% 1
East of England +24 9 £22,000 +10.00%
Hampshire -2 9 £19,000 -24.00% 1
Kent +23 8 £22,500 +7.14%
Wales +4 8 £20,000 +11.11%
South West 0 8 £18,000 -12.19% 1
Buckinghamshire +31 7 £23,000 +12.19%
South Wales +3 7 £21,750 +20.83%
Fareham -1 7 £19,000 +13.43%
Surrey +25 6 £37,500 +72.41% 1
Cardiff +15 6 £26,000 +52.94%
East Midlands +8 6 £20,000 -4.76%
Hertfordshire +21 5 £22,500 +15.38%
Guildford +21 5 £37,500 +87.50% 1
Nottinghamshire +16 5 £20,000 +53.84%
Nottingham - 5 £20,000 -
Birmingham - 5 £30,000 -
Yorkshire +30 4 £18,000 +41.17%
Maidenhead -6 4 - -
North Yorkshire - 4 £18,000 -
Harrogate - 4 £18,000 -
Wiltshire +3 3 £18,000 -12.19%
Bromley -4 3 £22,500 -
Gloucestershire -5 3 £23,000 -
Oxfordshire -13 3 £24,000 +29.72% 1
Royston - 3 £22,500 -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 26 August 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 201 (63.21%) Windows
2 149 (46.86%) Microsoft
3 143 (44.97%) Active Directory
4 109 (34.28%) MS Excel
5 84 (26.42%) VMware
6 73 (22.96%) MS Exchange
7 69 (21.70%) Windows 7
8 66 (20.75%) Cisco
9 64 (20.13%) Windows 8
10 61 (19.18%) ITIL
10 61 (19.18%) Firewall
11 55 (17.30%) MS Office
12 53 (16.67%) Windows Server
13 51 (16.04%) Citrix
13 51 (16.04%) TCP/IP
14 49 (15.41%) SLA
15 47 (14.78%) Windows Server 2012
16 42 (13.21%) DNS
16 42 (13.21%) LAN
17 41 (12.89%) Windows Server 2008
18 39 (12.26%) Linux
19 37 (11.64%) WAN
20 33 (10.38%) HP
21 32 (10.06%) Cisco Certification
21 32 (10.06%) Internet
22 31 (9.75%) DHCP
22 31 (9.75%) CCNA
23 30 (9.43%) VMware Infrastructure
24 28 (8.81%) Office 365
25 27 (8.49%) Exchange Server 2010

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (22.96%) MS Exchange
2 27 (8.49%) Exchange Server 2010
3 23 (7.23%) Exchange Server 2013
4 20 (6.29%) Exchange Server 2007
5 11 (3.46%) Exchange Server 2003
6 9 (2.83%) IIS
7 7 (2.20%) SharePoint
7 7 (2.20%) Skype for Business
8 3 (0.94%) IBM Notes
9 2 (0.63%) Apache
9 2 (0.63%) CMS
10 1 (0.31%) IBM Domino
Applications
1 109 (34.28%) MS Excel
2 55 (17.30%) MS Office
3 1 (0.31%) MS PowerPoint
3 1 (0.31%) MS Project
3 1 (0.31%) MS Visio
3 1 (0.31%) Spreadsheet
Business Applications
1 5 (1.57%) SAP Oil and Gas
Cloud Services
1 28 (8.81%) Office 365
2 11 (3.46%) Microsoft Azure
3 3 (0.94%) Amazon AWS
4 2 (0.63%) SaaS
5 1 (0.31%) Cloud Computing
Communications & Networking
1 61 (19.18%) Firewall
2 51 (16.04%) TCP/IP
3 42 (13.21%) DNS
3 42 (13.21%) LAN
4 37 (11.64%) WAN
5 32 (10.06%) Internet
6 31 (9.75%) DHCP
7 27 (8.49%) VoIP
8 21 (6.60%) VPN
9 14 (4.40%) ADSL
10 13 (4.09%) PBX
11 11 (3.46%) Wireless
12 7 (2.20%) SAN
13 6 (1.89%) Wi-Fi
14 5 (1.57%) Skype
14 5 (1.57%) WebEx
15 4 (1.26%) Unified Communications
16 3 (0.94%) NAS
16 3 (0.94%) Remote Desktop
16 3 (0.94%) Structured Cabling
Database & Business Intelligence
1 17 (5.35%) SQL Server
2 8 (2.52%) SQL Server 2008
2 8 (2.52%) SQL Server 2012
3 7 (2.20%) MySQL
4 3 (0.94%) SQL Server 2000
4 3 (0.94%) SQL Server 2005
5 2 (0.63%) MS Access
6 1 (0.31%) Data Mining
6 1 (0.31%) Oracle Reports
6 1 (0.31%) Relational Database
Development Applications
1 1 (0.31%) ProC
General
1 21 (6.60%) Telecoms
2 10 (3.14%) Finance
3 8 (2.52%) Manufacturing
3 8 (2.52%) Marketing
4 5 (1.57%) Electronics
5 3 (0.94%) Back Office
5 3 (0.94%) French Language
5 3 (0.94%) Games
6 2 (0.63%) German Language
6 2 (0.63%) Law
7 1 (0.31%) Advertising
7 1 (0.31%) Retail
7 1 (0.31%) Welsh Language
Libraries, Frameworks & Software Standards
1 8 (2.52%) HTML
2 2 (0.63%) CSS
2 2 (0.63%) Web Services
3 1 (0.31%) .NET
3 1 (0.31%) COM
3 1 (0.31%) FIX Protocol
3 1 (0.31%) XMPP
Miscellaneous
1 26 (8.18%) Blackberry
2 18 (5.66%) Analytical Skills
3 15 (4.72%) Driving Licence
3 15 (4.72%) iPhone
4 11 (3.46%) Data Protection Act
5 9 (2.83%) Computer Science
6 8 (2.52%) Smartphone
7 6 (1.89%) Replication
8 5 (1.57%) Video Conferencing
9 2 (0.63%) Data Centre
9 2 (0.63%) Handset
9 2 (0.63%) Mathematics
10 1 (0.31%) Apple TV
10 1 (0.31%) Client/Server
10 1 (0.31%) EPoS
10 1 (0.31%) Fintech
10 1 (0.31%) Management Information System
Operating Systems
1 201 (63.21%) Windows
2 69 (21.70%) Windows 7
3 64 (20.13%) Windows 8
4 53 (16.67%) Windows Server
5 47 (14.78%) Windows Server 2012
6 41 (12.89%) Windows Server 2008
7 39 (12.26%) Linux
8 26 (8.18%) Windows 10
9 24 (7.55%) Windows XP
10 20 (6.29%) Windows Server 2003
11 18 (5.66%) Android
12 17 (5.35%) Mac OS
13 14 (4.40%) Mac OS X
14 12 (3.77%) AIX
15 5 (1.57%) Apple iOS
15 5 (1.57%) Unix
15 5 (1.57%) VMS
16 1 (0.31%) Windows 2000
16 1 (0.31%) Windows Vista
Processes & Methodologies
1 61 (19.18%) ITIL
2 19 (5.97%) Incident Management
3 16 (5.03%) E-Commerce
4 15 (4.72%) Mobile Device Management
5 14 (4.40%) Data Protection
6 12 (3.77%) Logistics
6 12 (3.77%) Ticket Management
7 11 (3.46%) Capacity Planning
8 10 (3.14%) Service Management
9 6 (1.89%) Business Intelligence
9 6 (1.89%) Time Management
10 5 (1.57%) Digital Marketing
10 5 (1.57%) Programme Management
10 5 (1.57%) Server Building
10 5 (1.57%) Service Delivery
11 4 (1.26%) Disaster Recovery
11 4 (1.26%) Line Management
11 4 (1.26%) Network Architecture
11 4 (1.26%) Network Management
11 4 (1.26%) Software Testing
Programming Languages
1 22 (6.92%) SQL
2 10 (3.14%) C
3 9 (2.83%) VB
4 7 (2.20%) C#
5 5 (1.57%) JavaScript
6 3 (0.94%) Java
7 2 (0.63%) PHP
8 1 (0.31%) VB.NET
8 1 (0.31%) VBA
Qualifications
1 32 (10.06%) Cisco Certification
2 31 (9.75%) CCNA
3 25 (7.86%) ITIL Foundation Certificate
4 23 (7.23%) Degree
5 18 (5.66%) MCP
6 17 (5.35%) A+ Certification
6 17 (5.35%) Microsoft Certification
7 15 (4.72%) Security Cleared
8 14 (4.40%) SC Cleared
9 13 (4.09%) Network+ Certification
10 12 (3.77%) CCENT
11 8 (2.52%) MCSA
12 7 (2.20%) MCSE
13 4 (1.26%) CCNP
13 4 (1.26%) DBS Check
13 4 (1.26%) ITIL Certification
13 4 (1.26%) MCITP
14 3 (0.94%) DV Cleared
14 3 (0.94%) MCTS
15 1 (0.31%) GNVQ
Quality Assurance & Compliance
1 49 (15.41%) SLA
2 4 (1.26%) Data Quality
3 1 (0.31%) ISO 9001
3 1 (0.31%) ISO/IEC 27001
3 1 (0.31%) ISO22301
System Software
1 143 (44.97%) Active Directory
2 30 (9.43%) VMware Infrastructure
3 11 (3.46%) Terminal Server
4 6 (1.89%) Hyper-V
5 4 (1.26%) XenApp
5 4 (1.26%) XenDesktop
6 2 (0.63%) Virtual Servers
6 2 (0.63%) vSphere
Systems Management
1 12 (3.77%) HP Data Protector
1 12 (3.77%) Tivoli
1 12 (3.77%) Tivoli Storage Manager
2 5 (1.57%) Nagios
3 4 (1.26%) SCCM
4 3 (0.94%) Cisco CUCM
4 3 (0.94%) DameWare
4 3 (0.94%) Perfmon
4 3 (0.94%) SCSM
4 3 (0.94%) SCVMM
5 2 (0.63%) Backup Exec
5 2 (0.63%) Norton AntiVirus
6 1 (0.31%) ServiceCenter
6 1 (0.31%) WSUS
Vendors
1 149 (46.86%) Microsoft
2 84 (26.42%) VMware
3 66 (20.75%) Cisco
4 51 (16.04%) Citrix
5 33 (10.38%) HP
6 27 (8.49%) Apple
7 12 (3.77%) EMC
7 12 (3.77%) NetApp
8 11 (3.46%) WatchGuard
9 7 (2.20%) Mitel
10 6 (1.89%) Juniper
10 6 (1.89%) SAP
11 4 (1.26%) BT
11 4 (1.26%) Dell
11 4 (1.26%) Draytek
11 4 (1.26%) NEC
11 4 (1.26%) Panasonic
11 4 (1.26%) ServiceNow
11 4 (1.26%) Veeam
12 3 (0.94%) Aastra
Walsall, West Midlands (County)
ESA Group
Salary: From £17,000 to £18,000 per annum
Posted: 21 hours ago
North London
Recruitment Genius Ltd
Salary: £24000 - £27000 per annum
Posted: 2 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 3 days ago
Oxford, Oxfordshire
Corriculo
Salary: £18,000 - £25,000 per year
Posted: 10 days ago
Croydon
Recruitment Revolution Limited
Salary: c£20,000 - £25,000 + Excellent Company Benefits
Posted: 15 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 6 days ago
Bournemouth
Ampersand Consulting
Salary: £20000 - £22000 per annum
Posted: 22 days ago
Guildford
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 21 days ago