The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 767 815 831
Rank change year-on-year
+48 +16
Permanent jobs requiring a 1st Line Support Engineer 189 164 163
As % of all permanent IT jobs located in the UK 0.18% 0.15% 0.14%
As % of the Job Titles category 0.19% 0.15% 0.14%
Number of salaries quoted 169 133 134
Average salary £22,000 £21,000 £21,000
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £28,000 £29,500 £26,000
UK excluding London average salary £22,000 £20,000 £20,500
% change year-on-year
+10.00% -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99472 107123 115267
As % of all permanent IT jobs located in the UK 96.25% 96.48% 96.40%
Number of salaries quoted 83547 87392 93423
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 29 April 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 163 £22,000 +2.32% 11
South East +34 70 £22,500 +4.65% 5
London -3 40 £22,000 -2.22% 1
South West +19 28 £20,500 +17.14% 1
Hampshire +32 21 £20,500 +17.14% 2
Surrey +2 20 £22,750 +1.11% 1
Berkshire +5 15 £25,000 +7.10%
Farnborough - 13 £24,500 -
Redruth - 11 £17,000 - 1
Cornwall - 11 £17,000 - 1
South Wales +10 10 £26,000 +44.44%
Wales +9 10 £26,000 +44.44%
Cardiff - 10 £26,000 -
East of England +11 9 £22,000 - 1
Scotland +1 8 - -
Bellshill - 8 - -
North Lanarkshire - 8 - -
Wiltshire - 7 £22,500 -
Camberley - 7 £21,500 -
Chippenham - 7 £22,500 -
Bracknell +2 6 £27,000 -
West Midlands -17 6 £21,470 +4.73%
East Midlands -1 5 £20,250 -10.00% 1
West Sussex -9 5 £22,000 +15.78%
Essex - 5 £24,000 -
Guildford - 5 £23,000 - 1
Reading +17 4 £22,500 -1.83%
North West +14 4 £18,000 +2.85% 1
Fareham +4 4 £19,000 +5.55% 1
Oxfordshire -4 4 £24,250 +10.22% 1

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 220 (68.11%) Windows
2 162 (50.15%) Microsoft
3 161 (49.85%) Active Directory
4 103 (31.89%) MS Excel
5 88 (27.24%) Windows 7
6 86 (26.63%) VMware
7 66 (20.43%) MS Office
8 62 (19.20%) MS Exchange
9 58 (17.96%) ITIL
10 57 (17.65%) Windows Server
11 54 (16.72%) Windows 8
12 50 (15.48%) Firewall
13 49 (15.17%) VMware Infrastructure
14 47 (14.55%) Windows Server 2012
15 45 (13.93%) Office 365
16 42 (13.00%) SLA
16 42 (13.00%) Cisco
16 42 (13.00%) TCP/IP
17 40 (12.38%) DNS
18 33 (10.22%) Windows Server 2008
19 32 (9.91%) LAN
20 31 (9.60%) Microsoft Certification
21 30 (9.29%) Citrix
21 30 (9.29%) SQL
22 27 (8.36%) WAN
23 26 (8.05%) Linux
24 25 (7.74%) Apple
24 25 (7.74%) Security Cleared
25 23 (7.12%) Incident Management
26 22 (6.81%) Windows XP

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (19.20%) MS Exchange
2 22 (6.81%) Exchange Server 2010
3 20 (6.19%) Exchange Server 2007
3 20 (6.19%) SharePoint
4 19 (5.88%) Skype for Business
5 11 (3.41%) Exchange Server 2013
6 6 (1.86%) Exchange Server 2003
7 4 (1.24%) IIS
8 2 (0.62%) SharePoint 2013
9 1 (0.31%) Confluence
9 1 (0.31%) IBM Notes
Applications
1 103 (31.89%) MS Excel
2 66 (20.43%) MS Office
3 3 (0.93%) MS Visio
4 1 (0.31%) MS Project
4 1 (0.31%) Spreadsheet
Business Applications
1 9 (2.79%) Dynamics CRM
2 1 (0.31%) Dynamics NAV
2 1 (0.31%) SAP Oil and Gas
Cloud Services
1 45 (13.93%) Office 365
2 11 (3.41%) Microsoft Azure
3 3 (0.93%) Dropbox
4 2 (0.62%) SaaS
5 1 (0.31%) Cloud Computing
5 1 (0.31%) IaaS
Communications & Networking
1 50 (15.48%) Firewall
2 42 (13.00%) TCP/IP
3 40 (12.38%) DNS
4 32 (9.91%) LAN
5 27 (8.36%) WAN
6 21 (6.50%) Internet
6 21 (6.50%) VoIP
7 20 (6.19%) VPN
8 16 (4.95%) DHCP
9 11 (3.41%) PBX
10 10 (3.10%) Unified Communications
11 9 (2.79%) Skype
12 8 (2.48%) WebEx
13 7 (2.17%) SAN
14 6 (1.86%) Wireless
15 5 (1.55%) ADSL
15 5 (1.55%) Wi-Fi
16 2 (0.62%) FTP
16 2 (0.62%) SMTP
17 1 (0.31%) HTTP
Database & Business Intelligence
1 14 (4.33%) SQL Server
2 7 (2.17%) SQL Server 2008
2 7 (2.17%) SQL Server 2012
3 2 (0.62%) MS Access
4 1 (0.31%) MySQL
4 1 (0.31%) SQL Server 2000
4 1 (0.31%) SQL Server 2005
Development Applications
1 1 (0.31%) JIRA
General
1 19 (5.88%) Finance
2 15 (4.64%) Telecoms
3 4 (1.24%) Back Office
3 4 (1.24%) Banking
3 4 (1.24%) Games
3 4 (1.24%) Law
3 4 (1.24%) Legal
3 4 (1.24%) Marketing
4 3 (0.93%) Manufacturing
5 2 (0.62%) Electronics
5 2 (0.62%) French Language
5 2 (0.62%) Italian Language
6 1 (0.31%) Hebrew Language
6 1 (0.31%) Welsh Language
Libraries, Frameworks & Software Standards
1 10 (3.10%) FIX Protocol
2 6 (1.86%) .NET
3 2 (0.62%) JSON
3 2 (0.62%) XML
3 2 (0.62%) XMPP
4 1 (0.31%) COM
Miscellaneous
1 15 (4.64%) Blackberry
1 15 (4.64%) Driving Licence
2 12 (3.72%) Computer Science
3 11 (3.41%) Analytical Skills
3 11 (3.41%) Data Protection Act
4 10 (3.10%) Fintech
5 8 (2.48%) iPhone
6 5 (1.55%) Data Centre
7 4 (1.24%) Video Conferencing
8 2 (0.62%) Smartphone
9 1 (0.31%) Apple TV
9 1 (0.31%) CMDB
9 1 (0.31%) Digital Media
9 1 (0.31%) EPoS
9 1 (0.31%) Handset
9 1 (0.31%) NHS
9 1 (0.31%) PACS
9 1 (0.31%) Replication
9 1 (0.31%) User Experience
Operating Systems
1 220 (68.11%) Windows
2 88 (27.24%) Windows 7
3 57 (17.65%) Windows Server
4 54 (16.72%) Windows 8
5 47 (14.55%) Windows Server 2012
6 33 (10.22%) Windows Server 2008
7 26 (8.05%) Linux
8 22 (6.81%) Windows XP
9 20 (6.19%) Windows 10
10 19 (5.88%) Mac OS X
11 18 (5.57%) Windows Server 2003
12 13 (4.02%) Android
13 10 (3.10%) Mac OS
14 6 (1.86%) AIX
15 5 (1.55%) Apple iOS
16 2 (0.62%) CentOS
16 2 (0.62%) Debian
16 2 (0.62%) Red Hat Enterprise Linux
16 2 (0.62%) Ubuntu
17 1 (0.31%) Windows 2000
Processes & Methodologies
1 58 (17.96%) ITIL
2 23 (7.12%) Incident Management
3 15 (4.64%) Service Management
4 13 (4.02%) Data Protection
5 12 (3.72%) CRM
5 12 (3.72%) E-Commerce
6 11 (3.41%) Capacity Planning
7 10 (3.10%) Electronic Trading
8 8 (2.48%) High Availability
8 8 (2.48%) Logistics
8 8 (2.48%) Mobile Device Management
9 6 (1.86%) Time Management
10 5 (1.55%) Root Cause Analysis
10 5 (1.55%) Software Delivery
11 4 (1.24%) Resource Management
11 4 (1.24%) Ticket Management
12 3 (0.93%) ERP
12 3 (0.93%) Investment Management
12 3 (0.93%) Software Deployment
12 3 (0.93%) Software Testing
Programming Languages
1 30 (9.29%) SQL
2 12 (3.72%) C
3 5 (1.55%) VB
4 4 (1.24%) C#
5 1 (0.31%) Java
5 1 (0.31%) PowerShell
5 1 (0.31%) VBA
Qualifications
1 31 (9.60%) Microsoft Certification
2 25 (7.74%) Security Cleared
3 21 (6.50%) CCNA
3 21 (6.50%) Cisco Certification
3 21 (6.50%) SC Cleared
4 19 (5.88%) Degree
5 17 (5.26%) MCSE
6 15 (4.64%) MCP
7 13 (4.02%) A+ Certification
8 12 (3.72%) ITIL Foundation Certificate
9 11 (3.41%) MCTS
9 11 (3.41%) Network+ Certification
10 8 (2.48%) ACTC
10 8 (2.48%) HNC
10 8 (2.48%) MCITP
11 6 (1.86%) MCSA
12 5 (1.55%) MCDST
13 3 (0.93%) DV Cleared
14 2 (0.62%) CCENT
14 2 (0.62%) ITIL Certification
Quality Assurance & Compliance
1 42 (13.00%) SLA
2 1 (0.31%) Data Quality
2 1 (0.31%) DICOM
System Software
1 161 (49.85%) Active Directory
2 49 (15.17%) VMware Infrastructure
3 19 (5.88%) Hyper-V
4 4 (1.24%) Terminal Services
4 4 (1.24%) VMware ESX
5 2 (0.62%) Terminal Server
5 2 (0.62%) XenDesktop
6 1 (0.31%) XenApp
Systems Management
1 8 (2.48%) Microsoft Data Protection Manager
1 8 (2.48%) SCOM
2 6 (1.86%) HP Data Protector
2 6 (1.86%) Tivoli
2 6 (1.86%) Tivoli Storage Manager
3 5 (1.55%) SCCM
4 3 (0.93%) SCSM
4 3 (0.93%) SCVMM
5 1 (0.31%) Backup Exec
5 1 (0.31%) Cisco CUCM
5 1 (0.31%) DameWare
5 1 (0.31%) Perfmon
5 1 (0.31%) WSUS
Vendors
1 162 (50.15%) Microsoft
2 86 (26.63%) VMware
3 42 (13.00%) Cisco
4 30 (9.29%) Citrix
5 25 (7.74%) Apple
6 14 (4.33%) HP
7 11 (3.41%) WatchGuard
8 9 (2.79%) Juniper
9 7 (2.17%) Avaya
10 6 (1.86%) Mitel
11 3 (0.93%) Aastra
11 3 (0.93%) BT
11 3 (0.93%) Canon
11 3 (0.93%) CommVault
11 3 (0.93%) Dell
11 3 (0.93%) Draytek
11 3 (0.93%) NEC
11 3 (0.93%) NetApp
11 3 (0.93%) Panasonic
11 3 (0.93%) SolarWinds
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 per annum
Posted: 11 hours ago
Watford, Hertfordshire
Talent International
Salary: £18000 - £22000 per annum
Posted: 11 hours ago
Kent
Comtecs
Salary: £14000 - £15000 Per Annum +Benefits
Posted: 13 hours ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 17 hours ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £21000 per annum
Posted: Yesterday
Daventry, Northamptonshire
Stafford-Sharp Associates
Salary: £20000 - £24000 per annum
Posted: Yesterday
Guildford, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £20000 per annum + training & benefits
Posted: Yesterday
Southampton
Spectrum IT
Salary: £18000 - £19000 per annum
Posted: 16 days ago
London
Langley James Limited
Salary: £20000 per annum + Bonus and Pension
Posted: 24 days ago
Oldham
Applause IT Ltd
Salary: £18000 - £24000 per annum + bens
Posted: 26 days ago