The first table below looks at the demand for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 773 774 834
Rank change year-on-year
+1 +60
Permanent jobs requiring a 1st Line Support Engineer 108 96 61
As % of all permanent IT jobs located in the UK 0.093% 0.089% 0.052%
As % of the Job Titles category 0.098% 0.094% 0.055%
Number of salaries quoted 97 83 58
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £17,500 £16,950
10% offered a salary of more than £26,000 £24,000 £27,500
UK excluding London average salary £21,000 £19,750 £20,000
% change year-on-year
+6.32% -1.25%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109888 102187 111746
As % of all permanent IT jobs located in the UK 94.37% 94.26% 95.14%
Number of salaries quoted 89595 84579 95723
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 1 August 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 103 £21,000 +5.00% 9
South East +9 58 £21,500 +8.86% 2
London -31 22 £21,000 -6.66% 2
Surrey -3 16 £21,500 +2.38% 1
Berkshire +1 12 £21,000 +10.52%
Oxfordshire +18 10 £26,000 +30.00%
Hampshire -6 8 £20,500 +21.48%
North West +2 7 £19,500 +16.41%
Cheshire +2 6 £19,500 +23.80%
Reading -8 6 £21,500 +13.15%
South West -16 6 £18,500 -22.91% 2
Warrington - 6 £19,500 -
Maidstone - 6 £21,250 -
Kent - 6 £21,250 -
Buckinghamshire -10 5 £22,500 +25.00%
Yorkshire -29 5 £18,000 - 2
East Midlands -14 4 £20,000 -
Derbyshire - 4 £20,000 -
Camberley - 4 £17,250 -
Bracknell - 4 £18,500 -
Bristol -2 3 £18,000 -10.00%
Woking -2 3 £21,000 +5.00%
Milton Keynes -5 3 £22,500 +18.42%
Derby - 3 £20,000 -
Southampton - 3 £17,500 -
Wiltshire - 3 £20,000 -
South Wales -8 2 £19,500 -29.09%
Wales -9 2 £19,500 -29.09%
High Wycombe -9 2 £17,250 -4.16%
West Yorkshire -44 2 £18,000 -10.00% 1

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 171 (73.71%) Windows
2 123 (53.02%) Active Directory
3 115 (49.57%) Microsoft
4 96 (41.38%) MS Office
5 83 (35.78%) MS Excel
6 72 (31.03%) Windows 7
7 67 (28.88%) TCP/IP
8 57 (24.57%) MS Exchange
9 55 (23.71%) VMware
10 46 (19.83%) Windows XP
11 44 (18.97%) ITIL
12 43 (18.53%) Windows Server 2008
13 41 (17.67%) VMware Infrastructure
14 34 (14.66%) Linux
15 31 (13.36%) Citrix
15 31 (13.36%) Windows 8
15 31 (13.36%) Windows Server 2012
16 30 (12.93%) Firewall
17 26 (11.21%) Internet
18 24 (10.34%) Windows Server 2003
18 24 (10.34%) Cisco
18 24 (10.34%) Microsoft Certification
19 22 (9.48%) DNS
20 19 (8.19%) Exchange Server 2010
20 19 (8.19%) VPN
20 19 (8.19%) SQL
21 18 (7.76%) Blackberry
22 17 (7.33%) HP
23 16 (6.90%) SLA
24 15 (6.47%) Cisco Certification

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (24.57%) MS Exchange
2 19 (8.19%) Exchange Server 2010
3 11 (4.74%) IBM Notes
4 10 (4.31%) Exchange Server 2003
5 8 (3.45%) Exchange Server 2007
6 7 (3.02%) Exchange Server 2013
7 4 (1.72%) SharePoint
8 3 (1.29%) Lync
9 1 (0.43%) Tomcat
9 1 (0.43%) IIS
9 1 (0.43%) Jetty
Applications
1 96 (41.38%) MS Office
2 83 (35.78%) MS Excel
3 3 (1.29%) MS PowerPoint
Business Applications
1 4 (1.72%) SalesLogix
1 4 (1.72%) Dynamics NAV
1 4 (1.72%) Dynamics CRM
1 4 (1.72%) Dynamics AX
2 1 (0.43%) Maximo
2 1 (0.43%) SAP Oil and Gas
Cloud Services
1 2 (0.86%) Office 365
2 1 (0.43%) Cloud Computing
Communications & Networking
1 67 (28.88%) TCP/IP
2 30 (12.93%) Firewall
3 26 (11.21%) Internet
4 22 (9.48%) DNS
5 19 (8.19%) VPN
6 11 (4.74%) LAN
7 10 (4.31%) DHCP
8 8 (3.45%) WAN
9 7 (3.02%) Cisco ASA
10 6 (2.59%) Cisco PIX
11 3 (1.29%) VoIP
12 2 (0.86%) ADSL
12 2 (0.86%) SAN
13 1 (0.43%) Wireless
13 1 (0.43%) Broadband
13 1 (0.43%) POP3
13 1 (0.43%) SMTP
13 1 (0.43%) IMAP
Database & Business Intelligence
1 15 (6.47%) SQL Server
2 1 (0.43%) SQL Server 2008
Development Applications
1 1 (0.43%) Hudson
General
1 8 (3.45%) Finance
2 7 (3.02%) Telecoms
3 4 (1.72%) Billing
3 4 (1.72%) Manufacturing
4 2 (0.86%) Banking
5 1 (0.43%) Legal
5 1 (0.43%) Financial Institution
5 1 (0.43%) Electronics
5 1 (0.43%) Multimedia
5 1 (0.43%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.86%) CSS
2 1 (0.43%) .NET
2 1 (0.43%) J2EE
2 1 (0.43%) ASP.NET
2 1 (0.43%) COM
Miscellaneous
1 18 (7.76%) Blackberry
2 8 (3.45%) Management Information System
3 4 (1.72%) Computer Science
4 1 (0.43%) Clustering
4 1 (0.43%) DTV
4 1 (0.43%) Thin Client
4 1 (0.43%) iPhone
4 1 (0.43%) Fat Client
4 1 (0.43%) Enterprise Storage
4 1 (0.43%) EqualLogic
4 1 (0.43%) Social Media
Operating Systems
1 171 (73.71%) Windows
2 72 (31.03%) Windows 7
3 46 (19.83%) Windows XP
4 43 (18.53%) Windows Server 2008
5 34 (14.66%) Linux
6 31 (13.36%) Windows 8
6 31 (13.36%) Windows Server 2012
7 24 (10.34%) Windows Server 2003
8 8 (3.45%) Mac OS
9 7 (3.02%) SUSE
9 7 (3.02%) Debian
9 7 (3.02%) CentOS
9 7 (3.02%) Red Hat Enterprise Linux
9 7 (3.02%) Ubuntu
10 6 (2.59%) Windows Vista
11 5 (2.16%) Windows 2000
12 4 (1.72%) Android
13 3 (1.29%) Mac OS X
14 1 (0.43%) Windows NT
14 1 (0.43%) AIX
Processes & Methodologies
1 44 (18.97%) ITIL
2 15 (6.47%) CRM
3 9 (3.88%) Service Management
4 7 (3.02%) E-Commerce
4 7 (3.02%) Incident Management
5 6 (2.59%) Change Management
6 5 (2.16%) Continuous Improvement
7 3 (1.29%) Change Control
8 2 (0.86%) Network Management
8 2 (0.86%) Time Management
8 2 (0.86%) Project Planning
9 1 (0.43%) Programme Management
9 1 (0.43%) Validation
9 1 (0.43%) Migration
9 1 (0.43%) Disaster Recovery
9 1 (0.43%) Project Management
9 1 (0.43%) ERP
9 1 (0.43%) Business Intelligence
9 1 (0.43%) Asset Management
9 1 (0.43%) Knowledge Management
Programming Languages
1 19 (8.19%) SQL
2 14 (6.03%) C
3 5 (2.16%) VBA
4 3 (1.29%) C#
5 1 (0.43%) Python
5 1 (0.43%) Java
5 1 (0.43%) Perl
5 1 (0.43%) Ruby
5 1 (0.43%) Bash Shell
Qualifications
1 24 (10.34%) Microsoft Certification
2 15 (6.47%) Cisco Certification
2 15 (6.47%) CCNA
2 15 (6.47%) MCP
2 15 (6.47%) Security Cleared
3 13 (5.60%) MCSA
4 10 (4.31%) MCSE
5 9 (3.88%) MCTS
6 8 (3.45%) A+ Certification
7 7 (3.02%) Degree
8 6 (2.59%) JNCIA
8 6 (2.59%) CCSA
9 4 (1.72%) MCITP
9 4 (1.72%) ITIL Certification
9 4 (1.72%) Network+ Certification
10 3 (1.29%) MCDST
10 3 (1.29%) SC Cleared
11 1 (0.43%) VMware Certified Professional (VCP)
11 1 (0.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (6.90%) SLA
2 5 (2.16%) ISO 9001
3 1 (0.43%) GxP
3 1 (0.43%) QA
System Software
1 123 (53.02%) Active Directory
2 41 (17.67%) VMware Infrastructure
3 11 (4.74%) Terminal Server
4 4 (1.72%) Terminal Services
5 3 (1.29%) XenApp
6 2 (0.86%) XenDesktop
6 2 (0.86%) vSphere
6 2 (0.86%) Citrix Presentation Server
6 2 (0.86%) Hyper-V
7 1 (0.43%) VMware ESX
7 1 (0.43%) XenServer
Systems Management
1 3 (1.29%) SCCM
2 2 (0.86%) Backup Exec
3 1 (0.43%) NetBackup
3 1 (0.43%) Norton AntiVirus
3 1 (0.43%) Tivoli
3 1 (0.43%) Tivoli Storage Manager
3 1 (0.43%) WSUS
3 1 (0.43%) HP Data Protector
Vendors
1 115 (49.57%) Microsoft
2 55 (23.71%) VMware
3 31 (13.36%) Citrix
4 24 (10.34%) Cisco
5 17 (7.33%) HP
6 12 (5.17%) Dell
7 9 (3.88%) IBM
8 8 (3.45%) Juniper
9 7 (3.02%) CheckPoint
9 7 (3.02%) Red Hat
9 7 (3.02%) Remedy
9 7 (3.02%) SonicWALL
10 6 (2.59%) Blue Coat
10 6 (2.59%) F5
10 6 (2.59%) Lumension
10 6 (2.59%) Trend Micro
10 6 (2.59%) Aruba
10 6 (2.59%) McAfee
10 6 (2.59%) Websense
10 6 (2.59%) Clearswift
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