The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 819 808 832
Rank change year-on-year
-11 +24
Permanent jobs requiring a 1st Line Support Engineer 132 133 117
As % of all permanent IT jobs located in the UK 0.13% 0.13% 0.11%
As % of the Job Titles category 0.14% 0.13% 0.12%
Number of salaries quoted 116 122 99
Average salary £22,500 £21,500 £21,000
Average salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £18,000 £18,000 £18,800
10% offered a salary of more than £30,000 £25,000 £24,500
UK excluding London average salary £21,000 £20,500 £20,500
% change year-on-year
+2.43% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 5 February 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 124 £22,500 +4.65% 18
South East -21 49 £21,500 - 6
London +7 47 £28,000 +24.44% 7
Surrey +1 17 £22,500 +4.65% 1
East of England +11 14 £24,000 +20.00% 1
Hampshire +15 12 £21,000 -4.54% 1
Essex +3 10 £24,000 +20.00% 1
Wales +12 8 £18,000 -28.00%
South Wales +9 8 £18,000 -28.00%
Hillingdon +8 8 £28,000 -
Thames Ditton - 8 £22,500 -
Oxfordshire - 8 £23,000 - 1
South West -9 7 £18,500 +5.71% 3
North West +8 6 £18,000 -8.86% 1
Bridgend - 6 £18,000 -
Southampton - 6 £21,000 -
Berkshire -2 5 £25,000 +13.63%
Woking -6 5 £23,000 +4.54%
Bromley -1 4 £22,500 -
Taunton - 4 £16,750 -
Basildon - 4 £24,000 - 1
Brentwood - 4 £22,500 -
Liverpool - 4 £18,000 -
Merseyside - 4 £18,000 -
Somerset - 4 £16,750 -
City of London +58 3 £30,000 +23.71% 1
Cheshire +14 3 £22,500 +4.65%
Wiltshire +7 3 £18,500 +2.77% 1
Reading +4 3 £23,500 +6.81%
West Sussex -6 3 £18,500 -2.63%

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 178 (67.68%) Windows
2 136 (51.71%) Microsoft
3 133 (50.57%) Active Directory
4 82 (31.18%) MS Office
5 81 (30.80%) MS Excel
6 73 (27.76%) Windows Server
7 70 (26.62%) MS Exchange
8 55 (20.91%) VMware
9 52 (19.77%) Windows 7
10 51 (19.39%) Windows 8
11 46 (17.49%) Firewall
11 46 (17.49%) Microsoft Certification
12 43 (16.35%) ITIL
13 42 (15.97%) Windows XP
14 41 (15.59%) TCP/IP
15 36 (13.69%) Citrix
16 32 (12.17%) VMware Infrastructure
17 26 (9.89%) Office 365
18 25 (9.51%) Exchange Server 2003
19 24 (9.13%) SLA
19 24 (9.13%) SQL
20 23 (8.75%) MCSE
20 23 (8.75%) Cisco
21 21 (7.98%) Blackberry
22 19 (7.22%) Degree
22 19 (7.22%) Hyper-V
22 19 (7.22%) Internet
22 19 (7.22%) MCP
23 18 (6.84%) Mac OS
23 18 (6.84%) MCITP

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (26.62%) MS Exchange
2 25 (9.51%) Exchange Server 2003
3 17 (6.46%) Exchange Server 2013
4 15 (5.70%) SharePoint
5 9 (3.42%) Exchange Server 2010
5 9 (3.42%) Lync
6 7 (2.66%) Exchange Server 2007
7 3 (1.14%) IIS
8 1 (0.38%) Confluence
8 1 (0.38%) SharePoint 2013
Applications
1 82 (31.18%) MS Office
2 81 (30.80%) MS Excel
3 1 (0.38%) MS Visio
3 1 (0.38%) Spreadsheet
Business Applications
1 9 (3.42%) Dynamics CRM
Cloud Services
1 26 (9.89%) Office 365
2 3 (1.14%) Dropbox
3 1 (0.38%) Google Apps
Communications & Networking
1 46 (17.49%) Firewall
2 41 (15.59%) TCP/IP
3 19 (7.22%) Internet
4 16 (6.08%) DNS
4 16 (6.08%) LAN
5 12 (4.56%) WAN
6 8 (3.04%) DHCP
6 8 (3.04%) VoIP
7 6 (2.28%) SAN
8 5 (1.90%) VPN
9 4 (1.52%) Unified Communications
9 4 (1.52%) Wireless
10 3 (1.14%) ADSL
10 3 (1.14%) Remote Desktop
11 2 (0.76%) FTP
11 2 (0.76%) IP Telephony
11 2 (0.76%) NAS
12 1 (0.38%) SMTP
12 1 (0.38%) SNMP
12 1 (0.38%) WLAN
Database & Business Intelligence
1 8 (3.04%) SQL Server
2 5 (1.90%) SQL Server 2008
2 5 (1.90%) SQL Server 2012
3 3 (1.14%) MySQL
Development Applications
1 2 (0.76%) Yeoman
2 1 (0.38%) JIRA
General
1 15 (5.70%) Finance
2 8 (3.04%) Retail
3 4 (1.52%) Banking
3 4 (1.52%) Legal
4 2 (0.76%) Back Office
4 2 (0.76%) Electronics
4 2 (0.76%) French Language
4 2 (0.76%) Italian Language
4 2 (0.76%) Law
4 2 (0.76%) Telecoms
5 1 (0.38%) Advertising
5 1 (0.38%) Games
5 1 (0.38%) German Language
5 1 (0.38%) Hebrew Language
5 1 (0.38%) Manufacturing
5 1 (0.38%) Marketing
5 1 (0.38%) Welsh Language
Libraries, Frameworks & Software Standards
1 7 (2.66%) FIX Protocol
2 6 (2.28%) .NET
3 2 (0.76%) COM
4 1 (0.38%) CSS
4 1 (0.38%) LAMP
4 1 (0.38%) XML
4 1 (0.38%) XSLT
Miscellaneous
1 21 (7.98%) Blackberry
2 14 (5.32%) Driving Licence
3 9 (3.42%) Computer Science
4 7 (2.66%) Data Centre
4 7 (2.66%) Fintech
5 5 (1.90%) iPhone
6 4 (1.52%) Analytical Skills
6 4 (1.52%) iPad
7 3 (1.14%) Video Conferencing
8 2 (0.76%) Handset
9 1 (0.38%) Mathematics
9 1 (0.38%) NHS
9 1 (0.38%) PACS
Operating Systems
1 178 (67.68%) Windows
2 73 (27.76%) Windows Server
3 52 (19.77%) Windows 7
4 51 (19.39%) Windows 8
5 42 (15.97%) Windows XP
6 18 (6.84%) Mac OS
7 13 (4.94%) Linux
7 13 (4.94%) Windows Server 2012
8 10 (3.80%) Windows Server 2003
9 8 (3.04%) Android
10 7 (2.66%) Mac OS X
11 6 (2.28%) Windows Server 2008
12 5 (1.90%) Windows 10
13 2 (0.76%) Apple iOS
13 2 (0.76%) CentOS
13 2 (0.76%) Debian
13 2 (0.76%) Red Hat Enterprise Linux
13 2 (0.76%) Ubuntu
13 2 (0.76%) Unix
14 1 (0.38%) Kali Linux
Processes & Methodologies
1 43 (16.35%) ITIL
2 15 (5.70%) E-Commerce
2 15 (5.70%) Service Management
3 14 (5.32%) Incident Management
4 10 (3.80%) CRM
5 8 (3.04%) High Availability
6 7 (2.66%) Electronic Trading
7 6 (2.28%) Disaster Recovery
8 5 (1.90%) Change Management
8 5 (1.90%) Logistics
8 5 (1.90%) Time Management
9 4 (1.52%) Cybersecurity
9 4 (1.52%) Investment Management
9 4 (1.52%) Migration
9 4 (1.52%) Root Cause Analysis
9 4 (1.52%) Software Delivery
10 2 (0.76%) Change Control
10 2 (0.76%) ITSM
10 2 (0.76%) PRINCE
10 2 (0.76%) Service Delivery
Programming Languages
1 24 (9.13%) SQL
2 13 (4.94%) C
3 8 (3.04%) PowerShell
4 6 (2.28%) VB
5 1 (0.38%) JavaScript
5 1 (0.38%) VBA
Qualifications
1 46 (17.49%) Microsoft Certification
2 23 (8.75%) MCSE
3 19 (7.22%) Degree
3 19 (7.22%) MCP
4 18 (6.84%) MCITP
5 16 (6.08%) Security Cleared
6 14 (5.32%) MCSA
7 13 (4.94%) CCNA
7 13 (4.94%) Cisco Certification
8 11 (4.18%) MCTS
9 10 (3.80%) SC Cleared
10 9 (3.42%) MCDST
11 8 (3.04%) ACTC
11 8 (3.04%) HNC
12 6 (2.28%) A+ Certification
13 5 (1.90%) Network+ Certification
14 3 (1.14%) DBS Check
15 2 (0.76%) CCA
15 2 (0.76%) CCNP
15 2 (0.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 24 (9.13%) SLA
2 1 (0.38%) DICOM
System Software
1 133 (50.57%) Active Directory
2 32 (12.17%) VMware Infrastructure
3 19 (7.22%) Hyper-V
4 8 (3.04%) Terminal Server
5 4 (1.52%) VMware ESX
6 2 (0.76%) Terminal Services
6 2 (0.76%) XenApp
7 1 (0.38%) Microsoft App-V
7 1 (0.38%) XenDesktop
Systems Management
1 8 (3.04%) Microsoft Data Protection Manager
1 8 (3.04%) SCOM
2 2 (0.76%) Cisco CUCM
3 1 (0.38%) Backup Exec
3 1 (0.38%) SCCM
Vendors
1 136 (51.71%) Microsoft
2 55 (20.91%) VMware
3 36 (13.69%) Citrix
4 23 (8.75%) Cisco
5 13 (4.94%) Apple
6 4 (1.52%) HP
6 4 (1.52%) Remedy
6 4 (1.52%) ServiceNow
7 3 (1.14%) Google
8 2 (0.76%) Avaya
8 2 (0.76%) Mitel
8 2 (0.76%) Nokia
8 2 (0.76%) Red Hat
9 1 (0.38%) Bloomberg
9 1 (0.38%) Juniper
9 1 (0.38%) NetApp
9 1 (0.38%) Nortel
9 1 (0.38%) Sage
9 1 (0.38%) Salesforce.com
9 1 (0.38%) Symantec
Basildon, Essex
ARC IT Recruitment Ltd
Salary: £23000 - £25000 Per Annum + benefits
Posted: Yesterday
Central London / West End
keytree
Salary: £20000 - £25000 per annum
Posted: 2 days ago
East London
Connect Support Services Ltd
Posted: 2 days ago
City, London
AWD Recruitment
Salary: £18,000 - £22,000 per annum
Posted: 2 days ago
London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 3 days ago
Bellshill, Lanarkshire
RM plc
Salary: £18000 - £22000 per annum + £800 bonus
Posted: 3 days ago
Gloucestershire
People Source Consulting
Salary: £17000 - £20000 per annum
Posted: 3 days ago
West London
Verticality Ltd
Salary: £28000 per annum, Benefits Bonus, Oncall (not immediate), Overtime
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + Benefits
Posted: 3 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 3 days ago
Sevenoaks, Kent
Senitor Associates
Salary: £25000 per annum
Posted: 4 days ago
Camberley, Surrey
Austin Fraser
Salary: £18000.00 - £21000.00 per annum + Excellent benefits
Posted: 4 days ago
Central London / West End
Understanding Recruitment
Salary: £35000 - £40000 per annum
Posted: 6 days ago
Manchester, Lancashire
Itlab
Posted: 8 days ago
Oxford
Nigel Frank International Ltd
Salary: £18000 - £21000 per annum + Negotiable
Posted: 23 days ago
Folkestone, Kent
AWD online
Salary: £17,000 - £22,000 + Benefits
Posted: 25 days ago
Central London
Guru Careers
Salary: 20000-24000 Per Annum DOE + Benefits
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Chatham
Bluetown Online LTD
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