The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
First Line Support Engineer
UK
Rank 753 800 802
Rank change year-on-year
+47 +2
Permanent jobs requiring a 1st Line Support Engineer 91 129 149
As % of all permanent IT jobs located in the UK 0.11% 0.13% 0.14%
As % of the Job Titles category 0.11% 0.13% 0.15%
Number of salaries quoted 89 115 143
Median salary £22,500 £22,500 £21,500
Median salary % change year-on-year
- +4.65%
90% offered a salary of more than £17,500 £18,000 £18,000
10% offered a salary of more than £26,600 £28,000 £25,000
UK excluding London median salary £22,500 £21,000 £20,000
% change year-on-year
+7.14% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80036 96313 101493
As % of all permanent IT jobs located in the UK 96.45% 96.47% 96.70%
Number of salaries quoted 66452 80820 84362
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 21 January 2017 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 85 £22,500 - 16
South East +51 44 £22,500 +4.65% 6
London +39 19 £22,500 -19.64% 1
Surrey +40 16 £22,500 - 1
Berkshire +53 11 £25,500 +5.15% 1
North West -7 7 £24,000 +33.33% 3
Manchester - 7 £24,000 - 2
Bracknell +19 6 £26,000 +4.00%
City of London +36 5 £36,000 +30.90%
Reigate +31 5 £17,000 -
Buckinghamshire +26 5 £22,000 +10.00% 1
Guildford +32 4 £22,500 +4.65% 1
West Midlands +15 4 £18,500 -7.50% 1
East of England +13 4 £17,500 -24.73% 1
Hampshire +9 4 £22,000 +7.31% 2
East Sussex - 4 £23,000 -
Brighton - 4 £23,000 -
Camberley +18 3 £25,000 -
High Wycombe +10 3 £21,500 -7.52% 1
Birmingham 0 3 £21,250 +6.25%
Reading +35 2 £25,000 +6.38% 1
Essex +19 2 £22,500 -3.22%
South West +19 2 £18,500 - 1
Kent +10 2 £22,750 -5.20% 1
East Midlands +6 2 £19,000 -
West Sussex +4 2 £21,000 +5.00%
Southampton +2 2 £22,500 +7.14%
Ascot - 2 £23,000 -
Newcastle upon Tyne - 2 £19,500 -
Horsham - 2 £21,000 -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 21 January 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 148 (77.89%) Windows
2 99 (52.11%) Microsoft
3 88 (46.32%) Active Directory
4 57 (30.00%) MS Excel
5 52 (27.37%) Windows Server
6 45 (23.68%) VMware
7 44 (23.16%) Linux
8 42 (22.11%) Windows 7
9 41 (21.58%) MS Exchange
10 38 (20.00%) Windows 8
11 35 (18.42%) Firewall
12 33 (17.37%) MS Office
13 32 (16.84%) ITIL
14 31 (16.32%) Windows 10
15 27 (14.21%) VMware Infrastructure
16 25 (13.16%) Citrix
17 23 (12.11%) SLA
17 23 (12.11%) TCP/IP
18 21 (11.05%) Windows XP
18 21 (11.05%) VoIP
19 20 (10.53%) WAN
19 20 (10.53%) LAN
20 19 (10.00%) Cisco
20 19 (10.00%) Apple
20 19 (10.00%) Telecoms
21 18 (9.47%) Cisco Certification
22 17 (8.95%) CCNA
22 17 (8.95%) Finance
23 16 (8.42%) Blackberry
24 15 (7.89%) Analytical Skills

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (21.58%) MS Exchange
2 11 (5.79%) Exchange Server 2003
3 8 (4.21%) Exchange Server 2013
4 6 (3.16%) Skype for Business
5 4 (2.11%) IIS
5 4 (2.11%) SharePoint
6 2 (1.05%) Exchange Server 2010
6 2 (1.05%) SharePoint 2013
7 1 (0.53%) Blackberry Enterprise Server
7 1 (0.53%) IBM Domino
Applications
1 57 (30.00%) MS Excel
2 33 (17.37%) MS Office
3 4 (2.11%) MS PowerPoint
4 2 (1.05%) InfoPath
5 1 (0.53%) MS Visio
5 1 (0.53%) Spreadsheet
Business Applications
1 3 (1.58%) SAP Oil and Gas
2 2 (1.05%) Dynamics CRM
3 1 (0.53%) SAP SM
Cloud Services
1 14 (7.37%) Office 365
2 1 (0.53%) Amazon AWS
Communications & Networking
1 35 (18.42%) Firewall
2 23 (12.11%) TCP/IP
3 21 (11.05%) VoIP
4 20 (10.53%) LAN
4 20 (10.53%) WAN
5 15 (7.89%) Internet
6 11 (5.79%) Remote Desktop
6 11 (5.79%) VPN
7 8 (4.21%) DNS
8 6 (3.16%) DHCP
8 6 (3.16%) NAS
9 3 (1.58%) ADSL
9 3 (1.58%) Wireless
10 2 (1.05%) IPv4
10 2 (1.05%) IPv6
10 2 (1.05%) LDAP
10 2 (1.05%) OSPF
10 2 (1.05%) RIP
10 2 (1.05%) SAN
10 2 (1.05%) SSL
Database & Business Intelligence
1 15 (7.89%) MySQL
2 3 (1.58%) SQL Server
3 2 (1.05%) Relational Database
4 1 (0.53%) Data Mining
4 1 (0.53%) PostgreSQL
4 1 (0.53%) RDBMS
Development Applications
1 1 (0.53%) ProC
General
1 19 (10.00%) Telecoms
2 17 (8.95%) Finance
3 10 (5.26%) Legal
3 10 (5.26%) Manufacturing
4 7 (3.68%) Marketing
5 6 (3.16%) Games
6 4 (2.11%) Retail
7 3 (1.58%) Electronics
8 2 (1.05%) Back Office
8 2 (1.05%) Billing
8 2 (1.05%) French Language
9 1 (0.53%) Advertising
9 1 (0.53%) German Language
9 1 (0.53%) Law
Libraries, Frameworks & Software Standards
1 3 (1.58%) .NET
1 3 (1.58%) HTML
2 2 (1.05%) COM
3 1 (0.53%) LAMP
Miscellaneous
1 16 (8.42%) Blackberry
2 15 (7.89%) Analytical Skills
2 15 (7.89%) Video Conferencing
3 9 (4.74%) iPhone
4 8 (4.21%) Smartphone
5 7 (3.68%) Data Centre
5 7 (3.68%) iPad
6 6 (3.16%) Mathematics
7 4 (2.11%) Computer Science
7 4 (2.11%) Driving Licence
8 3 (1.58%) Client/Server
8 3 (1.58%) NHS
8 3 (1.58%) Replication
9 2 (1.05%) CCTV
9 2 (1.05%) Management Information System
9 2 (1.05%) N-Tier
9 2 (1.05%) PACS
9 2 (1.05%) PDA
10 1 (0.53%) Enterprise Software
10 1 (0.53%) User Experience
Operating Systems
1 148 (77.89%) Windows
2 52 (27.37%) Windows Server
3 44 (23.16%) Linux
4 42 (22.11%) Windows 7
5 38 (20.00%) Windows 8
6 31 (16.32%) Windows 10
7 21 (11.05%) Windows XP
8 15 (7.89%) Mac OS X
8 15 (7.89%) Windows Server 2008
9 11 (5.79%) Mac OS
9 11 (5.79%) Windows Server 2012
10 5 (2.63%) Unix
11 4 (2.11%) Android
11 4 (2.11%) VMS
12 3 (1.58%) Windows Server 2003
13 2 (1.05%) Apple iOS
14 1 (0.53%) AIX
14 1 (0.53%) CentOS
14 1 (0.53%) Windows Vista
Processes & Methodologies
1 32 (16.84%) ITIL
2 11 (5.79%) E-Commerce
3 10 (5.26%) Asset Management
4 9 (4.74%) Root Cause Analysis
4 9 (4.74%) Time Management
5 7 (3.68%) Incident Management
5 7 (3.68%) Mobile Device Management
6 6 (3.16%) Ticket Management
7 5 (2.63%) CRM
7 5 (2.63%) Project Management
8 4 (2.11%) Business Intelligence
8 4 (2.11%) Migration
8 4 (2.11%) Service Management
9 3 (1.58%) Digital Marketing
9 3 (1.58%) Programme Management
9 3 (1.58%) Server Building
10 2 (1.05%) Data Migration
10 2 (1.05%) High Availability
10 2 (1.05%) SDLC
10 2 (1.05%) Software Engineering
Programming Languages
1 15 (7.89%) SQL
2 4 (2.11%) C
3 3 (1.58%) JavaScript
4 2 (1.05%) VBA
5 1 (0.53%) VB
5 1 (0.53%) VB.NET
Qualifications
1 18 (9.47%) Cisco Certification
2 17 (8.95%) CCNA
3 14 (7.37%) Degree
4 9 (4.74%) CCNP
4 9 (4.74%) Microsoft Certification
5 5 (2.63%) CCENT
5 5 (2.63%) ITIL Foundation Certificate
5 5 (2.63%) MCP
6 4 (2.11%) A+ Certification
6 4 (2.11%) CCIE
6 4 (2.11%) Network+ Certification
7 3 (1.58%) MCDST
7 3 (1.58%) MCTS
8 2 (1.05%) MCSE
8 2 (1.05%) Security Cleared
9 1 (0.53%) Avaya Certification
9 1 (0.53%) SAP Certification
9 1 (0.53%) SC Cleared
Quality Assurance & Compliance
1 23 (12.11%) SLA
2 1 (0.53%) Data Quality
2 1 (0.53%) ISO 9001
2 1 (0.53%) ISO/IEC 27001
2 1 (0.53%) ISO22301
System Software
1 88 (46.32%) Active Directory
2 27 (14.21%) VMware Infrastructure
3 3 (1.58%) Hyper-V
3 3 (1.58%) Terminal Server
4 1 (0.53%) BitLocker
4 1 (0.53%) vSphere
4 1 (0.53%) XenApp
Systems Management
1 3 (1.58%) Nagios
1 3 (1.58%) SCCM
2 2 (1.05%) Microsoft Data Protection Manager
2 2 (1.05%) SCOM
3 1 (0.53%) AirWatch
3 1 (0.53%) Cisco CUCM
3 1 (0.53%) HP Data Protector
3 1 (0.53%) Tivoli
3 1 (0.53%) Tivoli Storage Manager
Vendors
1 99 (52.11%) Microsoft
2 45 (23.68%) VMware
3 25 (13.16%) Citrix
4 19 (10.00%) Apple
4 19 (10.00%) Cisco
5 6 (3.16%) HP
6 5 (2.63%) SAP
7 4 (2.11%) EMC
7 4 (2.11%) NetApp
8 3 (1.58%) Avaya
9 2 (1.05%) Facebook
9 2 (1.05%) Mitel
9 2 (1.05%) Sage
10 1 (0.53%) Bomgar
10 1 (0.53%) Google
10 1 (0.53%) LexisNexis
10 1 (0.53%) Lotus
10 1 (0.53%) Remedy
10 1 (0.53%) Salesforce.com
10 1 (0.53%) Spiceworks
Leeds, West Yorkshire
Premier IT
Posted: 3 days ago
Taunton, Somerset
Southern Lights Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: Up to £22,000 per annum
Posted: Yesterday
East Riding
Head Resourcing
Salary: £22000 per annum
Posted: 2 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Company Benefits Package
Posted: 17 hours ago
Castleford, West Yorkshire
Senitor Associates
Salary: £18000 - £22000 per annum + Pension Scheme
Posted: 3 days ago
Fareham, Hampshire
Deerfoot IT Resources Ltd
Salary: £17000 - £20000 per annum
Posted: 3 days ago
North London
Searchability
Salary: £25000 - £27000 per annum
Posted: 4 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 5 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum + On call allowance
Posted: 5 days ago
Guildford, Surrey
Webrecruit
Salary: From £20,000 to £22,000 per annum Plus Benefits
Posted: 3 days ago
Eastleigh, Hampshire
IT Talent Solutions
Salary: From £20,000 to £24,000 per annum
Posted: 4 days ago
Telford
Bluetown Online LTD
Posted: 15 days ago
Manchester
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + On Call Rota + Benefits
Posted: 15 days ago
Liverpool, Merseyside
Mouchel Infrastructure Services
Salary: From £17,000 to £19,000 per annum
Posted: 15 days ago