The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 773 788 838
Rank change year-on-year
+15 +50
Permanent jobs requiring a 1st Line Support Engineer 114 85 63
As % of all permanent IT jobs located in the UK 0.100% 0.080% 0.053%
As % of the Job Titles category 0.11% 0.085% 0.056%
Number of salaries quoted 105 78 54
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £17,350 £17,500
10% offered a salary of more than £24,000 £24,300 £25,500
UK excluding London average salary £20,750 £19,500 £20,000
% change year-on-year
+6.41% -2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107735 100235 112120
As % of all permanent IT jobs located in the UK 94.42% 94.28% 95.13%
Number of salaries quoted 87213 83254 95688
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £69,000 £70,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 16 September 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 112 £21,000 +5.00% 5
South East +15 77 £21,000 +5.00% 2
Surrey +13 27 £19,000 -7.31% 1
Berkshire +17 26 £21,000 +10.52%
London -17 19 £22,500 -6.25% 1
Hampshire -1 11 £17,500 -
Reading +6 10 £22,000 +15.78%
Bracknell +2 10 £18,250 -10.97%
Yorkshire -37 6 £17,000 -5.55%
East of England -23 5 £23,250 +10.71%
Oxfordshire +5 4 £27,000 +35.00%
Woking +1 4 £17,500 -12.50%
Camberley -2 4 £17,250 -15.85%
Buckinghamshire -3 4 £22,500 +16.88%
Milton Keynes -9 4 £22,500 +18.42%
Dorking - 4 £23,000 -
Southampton - 4 £17,500 -
Guildford - 4 £19,000 -
Bromley - 4 £22,500 -
Kent - 4 £21,500 -
Hertfordshire -14 3 £22,500 +7.14%
North Yorkshire -18 3 £17,000 -5.55%
North West -20 3 £19,500 +21.87%
Windsor - 3 £27,500 -
York - 3 £17,000 -
Maidstone - 3 £21,500 -
Cheshire -15 2 £19,500 +21.87%
South West -20 2 £18,750 -6.25% 2
South Yorkshire - 2 - -
Fareham - 2 £17,375 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 16 September 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 178 (77.39%) Windows
2 124 (53.91%) Microsoft
3 121 (52.61%) Active Directory
4 96 (41.74%) MS Excel
5 92 (40.00%) MS Office
6 78 (33.91%) Windows 7
7 74 (32.17%) TCP/IP
8 71 (30.87%) MS Exchange
9 58 (25.22%) VMware
10 57 (24.78%) ITIL
11 44 (19.13%) VMware Infrastructure
11 44 (19.13%) Windows Server 2008
12 40 (17.39%) Windows XP
13 37 (16.09%) Linux
13 37 (16.09%) Firewall
14 31 (13.48%) Windows Server 2012
15 29 (12.61%) Windows 8
16 26 (11.30%) Windows Server 2003
16 26 (11.30%) Microsoft Certification
17 25 (10.87%) DNS
18 24 (10.43%) Citrix
18 24 (10.43%) Exchange Server 2010
19 23 (10.00%) Exchange Server 2003
19 23 (10.00%) Internet
19 23 (10.00%) SQL Server
20 21 (9.13%) VPN
21 18 (7.83%) SLA
21 18 (7.83%) MCP
21 18 (7.83%) Security Cleared
22 17 (7.39%) SQL

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 16 September 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (30.87%) MS Exchange
2 24 (10.43%) Exchange Server 2010
3 23 (10.00%) Exchange Server 2003
4 16 (6.96%) Exchange Server 2013
5 9 (3.91%) Exchange Server 2007
5 9 (3.91%) IBM Notes
6 4 (1.74%) SharePoint
7 3 (1.30%) Lync
8 2 (0.87%) IIS
9 1 (0.43%) Jetty
9 1 (0.43%) Tomcat
Applications
1 96 (41.74%) MS Excel
2 92 (40.00%) MS Office
3 3 (1.30%) MS PowerPoint
Business Applications
1 4 (1.74%) Dynamics NAV
1 4 (1.74%) Dynamics AX
2 2 (0.87%) Dynamics CRM
2 2 (0.87%) SalesLogix
3 1 (0.43%) SAP Oil and Gas
3 1 (0.43%) Maximo
Cloud Services
1 2 (0.87%) Office 365
2 1 (0.43%) Cloud Computing
Communications & Networking
1 74 (32.17%) TCP/IP
2 37 (16.09%) Firewall
3 25 (10.87%) DNS
4 23 (10.00%) Internet
5 21 (9.13%) VPN
6 17 (7.39%) LAN
7 15 (6.52%) WAN
8 10 (4.35%) DHCP
9 6 (2.61%) Cisco ASA
9 6 (2.61%) Cisco PIX
10 5 (2.17%) SAN
11 4 (1.74%) VoIP
12 3 (1.30%) ISDN
13 2 (0.87%) Wireless
13 2 (0.87%) ADSL
13 2 (0.87%) Broadband
14 1 (0.43%) VLAN
14 1 (0.43%) FTP
14 1 (0.43%) HTTP
14 1 (0.43%) HTTPS
Database & Business Intelligence
1 23 (10.00%) SQL Server
2 1 (0.43%) SQL Server 2008
Development Applications
1 1 (0.43%) Hudson
General
1 9 (3.91%) Telecoms
1 9 (3.91%) Finance
2 4 (1.74%) Manufacturing
2 4 (1.74%) Multimedia
3 3 (1.30%) Billing
4 2 (0.87%) Banking
5 1 (0.43%) Retail
5 1 (0.43%) Marketing
5 1 (0.43%) Electronics
5 1 (0.43%) Legal
5 1 (0.43%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.87%) CSS
2 1 (0.43%) ASP.NET
2 1 (0.43%) .NET
2 1 (0.43%) J2EE
Miscellaneous
1 13 (5.65%) Blackberry
2 10 (4.35%) Analytical Skills
3 9 (3.91%) Management Information System
4 5 (2.17%) Fat Client
4 5 (2.17%) Thin Client
5 4 (1.74%) Computer Science
5 4 (1.74%) Video Conferencing
6 1 (0.43%) EqualLogic
6 1 (0.43%) Enterprise Storage
6 1 (0.43%) iPhone
6 1 (0.43%) Mathematics
6 1 (0.43%) Clustering
6 1 (0.43%) DTV
Operating Systems
1 178 (77.39%) Windows
2 78 (33.91%) Windows 7
3 44 (19.13%) Windows Server 2008
4 40 (17.39%) Windows XP
5 37 (16.09%) Linux
6 31 (13.48%) Windows Server 2012
7 29 (12.61%) Windows 8
8 26 (11.30%) Windows Server 2003
9 14 (6.09%) SUSE
9 14 (6.09%) Debian
9 14 (6.09%) CentOS
9 14 (6.09%) Red Hat Enterprise Linux
9 14 (6.09%) Ubuntu
10 9 (3.91%) Mac OS
11 5 (2.17%) Windows Vista
12 4 (1.74%) Windows 2000
12 4 (1.74%) Android
13 3 (1.30%) Mac OS X
14 2 (0.87%) UNIX
15 1 (0.43%) Windows 2000 Server
Processes & Methodologies
1 57 (24.78%) ITIL
2 15 (6.52%) CRM
3 12 (5.22%) Kalman Filter
4 11 (4.78%) Service Delivery
5 9 (3.91%) E-Commerce
5 9 (3.91%) Service Management
6 6 (2.61%) Change Management
6 6 (2.61%) Incident Management
7 5 (2.17%) Continuous Improvement
8 3 (1.30%) Change Control
8 3 (1.30%) Asset Management
9 2 (0.87%) Project Planning
9 2 (0.87%) Mentoring
9 2 (0.87%) Network Management
10 1 (0.43%) Waterfall
10 1 (0.43%) Functional Testing
10 1 (0.43%) Android Development
10 1 (0.43%) Server Monitoring
10 1 (0.43%) Software Asset Management
10 1 (0.43%) IT Asset Management
Programming Languages
1 17 (7.39%) SQL
2 9 (3.91%) C
3 5 (2.17%) VBA
4 2 (0.87%) C#
5 1 (0.43%) Bash Shell
5 1 (0.43%) Ruby
5 1 (0.43%) Java
5 1 (0.43%) Perl
5 1 (0.43%) Python
Qualifications
1 26 (11.30%) Microsoft Certification
2 18 (7.83%) MCP
2 18 (7.83%) Security Cleared
3 14 (6.09%) MCSA
4 12 (5.22%) Cisco Certification
4 12 (5.22%) CCNA
5 11 (4.78%) MCTS
5 11 (4.78%) MCSE
6 10 (4.35%) A+ Certification
6 10 (4.35%) Degree
7 6 (2.61%) CCSA
7 6 (2.61%) JNCIA
8 5 (2.17%) SC Cleared
8 5 (2.17%) MCITP
8 5 (2.17%) Network+ Certification
9 3 (1.30%) MCDST
10 2 (0.87%) ITIL Certification
11 1 (0.43%) VMware Certified Professional (VCP)
11 1 (0.43%) SAP Certification
Quality Assurance & Compliance
1 18 (7.83%) SLA
2 4 (1.74%) ISO/IEC 27001
3 2 (0.87%) ISO 9001
3 2 (0.87%) QA
4 1 (0.43%) GxP
System Software
1 121 (52.61%) Active Directory
2 44 (19.13%) VMware Infrastructure
3 8 (3.48%) Terminal Services
4 7 (3.04%) XenApp
5 4 (1.74%) Hyper-V
6 3 (1.30%) Terminal Server
7 2 (0.87%) Citrix Presentation Server
7 2 (0.87%) XenDesktop
7 2 (0.87%) vSphere
8 1 (0.43%) XenServer
8 1 (0.43%) VMware ESX
Systems Management
1 11 (4.78%) SCCM
2 6 (2.61%) Backup Exec
3 4 (1.74%) Norton AntiVirus
4 1 (0.43%) WSUS
4 1 (0.43%) NetBackup
Vendors
1 124 (53.91%) Microsoft
2 58 (25.22%) VMware
3 24 (10.43%) Citrix
4 16 (6.96%) Cisco
5 14 (6.09%) Red Hat
6 9 (3.91%) HP
7 8 (3.48%) Remedy
7 8 (3.48%) IBM
8 7 (3.04%) SonicWALL
9 6 (2.61%) Websense
9 6 (2.61%) Clearswift
9 6 (2.61%) McAfee
9 6 (2.61%) CheckPoint
9 6 (2.61%) Juniper
9 6 (2.61%) Blue Coat
9 6 (2.61%) Lumension
9 6 (2.61%) Trend Micro
9 6 (2.61%) F5
9 6 (2.61%) Aruba
10 5 (2.17%) Sage
Bath
Computer Futures
Salary: £28000 - £30000 per annum + competitive
Posted: 5 hours ago
City, London
SEC Recruitment Limited
Salary: £20000 - £25000 per annum + Dependent upon experience
Posted: 6 days ago
South East England
DP Connect
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Surrey
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Salary: £19000 - £22000 per annum + Benefits
Posted: 24 days ago
Chippenham
360 Resourcing
Salary: £18k - 20k per year
Posted: 27 days ago