The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 771 812 818
Rank change year-on-year
+41 +6
Permanent jobs requiring a 1st Line Support Engineer 107 81 67
As % of all permanent IT jobs located in the UK 0.10% 0.079% 0.061%
As % of the Job Titles category 0.11% 0.084% 0.064%
Number of salaries quoted 100 66 53
Average salary £20,500 £21,000 £21,500
Average salary % change year-on-year
-2.38% -2.32%
90% offered a salary of more than £17,250 £18,000 £18,100
10% offered a salary of more than £25,000 £24,750 £25,800
UK excluding London average salary £20,000 £21,000 £20,500
% change year-on-year
-4.76% +2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 30 January 2015 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 105 £20,500 -2.38% 15
South East -11 48 £20,500 -2.38% 8
London +7 36 £22,500 +5.88% 3
Surrey -6 13 £21,250 +1.19% 3
Woking +21 11 £22,000 +8.64% 1
Bromley +30 10 £22,500 -
Brighton - 10 £18,500 - 1
East Sussex - 10 £18,500 - 1
Berkshire -13 8 £22,000 -1.12%
South West -14 7 £17,500 -27.08% 2
Buckinghamshire +4 6 £18,750 -10.71%
Reading -1 6 £22,000 -
East Midlands +21 5 £16,500 -17.50% 1
Kent -3 5 £21,500 +4.87% 1
East of England -7 5 £20,000 -12.08%
High Wycombe +3 4 £18,750 -10.71%
Hampshire -19 4 £18,500 +5.71% 1
West Midlands - 4 £19,750 -
Thurrock - 4 £20,000 -
Essex - 4 £20,000 -
Grays - 4 £20,000 -
West Sussex -2 3 - - 1
Derbyshire - 3 £16,500 -
Devon - 3 £14,500 -
Wimbledon - 3 £24,000 -
Crawley - 3 - - 1
Chesterfield - 3 £16,500 -
Plymouth - 3 £14,500 -
Bristol -7 2 £19,000 +1.33% 2
Chippenham - 2 £18,000 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 181 (81.90%) Windows
2 124 (56.11%) Microsoft
3 113 (51.13%) Active Directory
4 87 (39.37%) MS Office
5 77 (34.84%) MS Excel
6 76 (34.39%) MS Exchange
7 64 (28.96%) TCP/IP
7 64 (28.96%) Windows 7
8 55 (24.89%) VMware
9 51 (23.08%) ITIL
9 51 (23.08%) MCP
10 47 (21.27%) Windows XP
10 47 (21.27%) Citrix
10 47 (21.27%) Firewall
11 41 (18.55%) Blackberry
11 41 (18.55%) Windows 8
12 36 (16.29%) Windows Server 2008
13 35 (15.84%) Exchange Server 2003
14 34 (15.38%) Internet
15 32 (14.48%) VMware Infrastructure
16 31 (14.03%) Mac OS
16 31 (14.03%) Windows Server 2012
17 30 (13.57%) Exchange Server 2013
18 27 (12.22%) DNS
18 27 (12.22%) Linux
18 27 (12.22%) Windows Server 2003
19 26 (11.76%) WAN
20 24 (10.86%) LAN
20 24 (10.86%) Microsoft Certification
20 24 (10.86%) SCCM

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 76 (34.39%) MS Exchange
2 35 (15.84%) Exchange Server 2003
3 30 (13.57%) Exchange Server 2013
4 17 (7.69%) Exchange Server 2010
5 12 (5.43%) Exchange Server 2007
6 3 (1.36%) IBM Notes
7 2 (0.90%) Blackberry Enterprise Server
8 1 (0.45%) IIS
Applications
1 87 (39.37%) MS Office
2 77 (34.84%) MS Excel
3 14 (6.33%) MS PowerPoint
Business Applications
1 1 (0.45%) Teamcenter
Cloud Services
1 13 (5.88%) Office 365
2 2 (0.90%) SaaS
Communications & Networking
1 64 (28.96%) TCP/IP
2 47 (21.27%) Firewall
3 34 (15.38%) Internet
4 27 (12.22%) DNS
5 26 (11.76%) WAN
6 24 (10.86%) LAN
7 18 (8.14%) VoIP
8 16 (7.24%) DHCP
9 12 (5.43%) VPN
10 5 (2.26%) Wireless
11 4 (1.81%) Cisco ASA
11 4 (1.81%) Cisco PIX
11 4 (1.81%) ADSL
11 4 (1.81%) Wi-Fi
12 3 (1.36%) SAN
12 3 (1.36%) Broadband
12 3 (1.36%) ISDN
12 3 (1.36%) VLAN
13 2 (0.90%) DSL
14 1 (0.45%) HTTPS
Database & Business Intelligence
1 15 (6.79%) SQL Server
2 1 (0.45%) SQL Server 2000
General
1 7 (3.17%) Finance
2 6 (2.71%) Telecoms
2 6 (2.71%) Legal
3 3 (1.36%) Retail
3 3 (1.36%) Multimedia
4 1 (0.45%) Manufacturing
4 1 (0.45%) Marketing
Libraries, Frameworks & Software Standards
1 5 (2.26%) HTML
2 1 (0.45%) Mason
Miscellaneous
1 41 (18.55%) Blackberry
2 23 (10.41%) Analytical Skills
3 6 (2.71%) Management Information System
4 5 (2.26%) Video Conferencing
5 4 (1.81%) Visualisation
5 4 (1.81%) Fat Client
5 4 (1.81%) Thin Client
6 3 (1.36%) EPoS
6 3 (1.36%) User Experience
7 2 (0.90%) PDA
7 2 (0.90%) Computer Science
7 2 (0.90%) Enterprise Software
8 1 (0.45%) Mathematics
8 1 (0.45%) iPad
8 1 (0.45%) EqualLogic
8 1 (0.45%) iPhone
Operating Systems
1 181 (81.90%) Windows
2 64 (28.96%) Windows 7
3 47 (21.27%) Windows XP
4 41 (18.55%) Windows 8
5 36 (16.29%) Windows Server 2008
6 31 (14.03%) Mac OS
6 31 (14.03%) Windows Server 2012
7 27 (12.22%) Linux
7 27 (12.22%) Windows Server 2003
8 13 (5.88%) SUSE
8 13 (5.88%) Debian
8 13 (5.88%) Ubuntu
8 13 (5.88%) CentOS
8 13 (5.88%) Red Hat Enterprise Linux
9 2 (0.90%) Apple iOS
9 2 (0.90%) Windows Vista
9 2 (0.90%) UNIX
9 2 (0.90%) Mac OS X
Processes & Methodologies
1 51 (23.08%) ITIL
2 23 (10.41%) E-Commerce
3 15 (6.79%) CRM
4 14 (6.33%) Service Management
5 12 (5.43%) Service Delivery
6 11 (4.98%) Project Planning
7 10 (4.52%) Kalman Filter
8 9 (4.07%) Incident Management
9 7 (3.17%) Network Management
9 7 (3.17%) Change Management
10 4 (1.81%) Agile Software Development
11 3 (1.36%) Asset Management
11 3 (1.36%) Web Design
11 3 (1.36%) Process Management
11 3 (1.36%) Software Testing
12 2 (0.90%) Product Management
12 2 (0.90%) Time Management
12 2 (0.90%) Continuous Improvement
12 2 (0.90%) Change Control
12 2 (0.90%) Information Security
Programming Languages
1 10 (4.52%) SQL
2 7 (3.17%) C
3 5 (2.26%) JavaScript
4 4 (1.81%) PHP
5 1 (0.45%) PL/SQL
Qualifications
1 51 (23.08%) MCP
2 24 (10.86%) Microsoft Certification
3 19 (8.60%) A+ Certification
3 19 (8.60%) Cisco Certification
4 18 (8.14%) CCNA
5 14 (6.33%) Degree
6 10 (4.52%) MCSE
6 10 (4.52%) MCSA
7 9 (4.07%) Security Cleared
8 7 (3.17%) MCITP
9 5 (2.26%) CCNP
9 5 (2.26%) MCTS
10 4 (1.81%) JNCIA
10 4 (1.81%) SAP Certification
10 4 (1.81%) CCSA
11 3 (1.36%) Network+ Certification
12 2 (0.90%) SC Cleared
12 2 (0.90%) CCENT
12 2 (0.90%) CCIA
12 2 (0.90%) Citrix Certification
Quality Assurance & Compliance
1 22 (9.95%) SLA
2 7 (3.17%) ISO/IEC 27001
3 4 (1.81%) ISO 9001
4 1 (0.45%) QA
System Software
1 113 (51.13%) Active Directory
2 32 (14.48%) VMware Infrastructure
3 15 (6.79%) XenApp
4 11 (4.98%) Citrix Presentation Server
4 11 (4.98%) XenDesktop
5 9 (4.07%) Hyper-V
6 5 (2.26%) Terminal Services
Systems Management
1 24 (10.86%) SCCM
2 4 (1.81%) Backup Exec
3 3 (1.36%) Norton AntiVirus
4 1 (0.45%) SCOM
4 1 (0.45%) SolarWinds Orion
Vendors
1 124 (56.11%) Microsoft
2 55 (24.89%) VMware
3 47 (21.27%) Citrix
4 21 (9.50%) Cisco
5 15 (6.79%) HP
6 13 (5.88%) Red Hat
6 13 (5.88%) Apple
7 7 (3.17%) Remedy
8 4 (1.81%) SonicWALL
8 4 (1.81%) Trend Micro
8 4 (1.81%) Aruba
8 4 (1.81%) Lumension
8 4 (1.81%) F5
8 4 (1.81%) SAP
8 4 (1.81%) CheckPoint
8 4 (1.81%) McAfee
8 4 (1.81%) Juniper
8 4 (1.81%) Websense
8 4 (1.81%) Clearswift
8 4 (1.81%) Blue Coat
Crawley, West Sussex
Connect Support Services Ltd
Posted: 19 hours ago
Surrey
networx
Salary: £Competitive + bonus
Posted: Yesterday
Northampton, Northamptonshire
EXCELerate
Salary: £30/35k, Health Care and Pension
Posted: 2 days ago
Cardiff, South Glamorgan
Hamilton Barnes
Salary: From £30,000 to £32,000 per annum Overtime + Benefits
Posted: 2 days ago
South East
DCL Search & Selection
Salary: £23k per year + Health + Pension
Posted: 2 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 3 days ago
Bristol
Computer Futures
Salary: £18000 - £22000 per annum + competitive
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 6 days ago
Bristol
Computer Futures
Salary: £20000 - £23000 per annum + competitive
Posted: 6 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Uxbridge, Middlesex
networx
Salary: £Competitive + bonus
Posted: 6 days ago
Manchester
Ascent People
Salary: £16000 - £23000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Venturi
Salary: £25000.00 - £30000.00 per annum + benefits, bonus & training
Posted: 11 days ago
Fareham
Deerfoot IT
Salary: £17500 - £21000 per annum + bens
Posted: 13 days ago
Kent
Explore Group
Salary: £20000 - £25000 per annum
Posted: 15 days ago