The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 780 794 821
Rank change year-on-year
+14 +27
Permanent jobs requiring a 1st Line Support Engineer 117 85 64
As % of all permanent IT jobs located in the UK 0.10% 0.079% 0.057%
As % of the Job Titles category 0.11% 0.083% 0.060%
Number of salaries quoted 110 78 46
Average salary £21,500 £20,500 £21,750
Average salary % change year-on-year
+4.87% -5.74%
90% offered a salary of more than £17,500 £18,000 £17,000
10% offered a salary of more than £24,000 £25,000 £25,500
UK excluding London average salary £19,500 £20,500 £21,000
% change year-on-year
-4.87% -2.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107626 101806 107121
As % of all permanent IT jobs located in the UK 94.59% 94.59% 95.25%
Number of salaries quoted 88189 84506 91372
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 30 October 2014 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 117 £21,500 +4.87% 27
South East +16 77 £19,500 -4.87% 10
London +16 26 £22,500 -10.00% 7
Surrey -13 25 £19,000 -7.31% 2
Berkshire +12 19 £22,000 +7.31% 1
West Sussex - 11 £19,500 - 1
Bromley +7 9 £22,500 -
Reading +2 8 £22,000 +2.32% 1
Hampshire -5 8 £17,500 - 2
Bracknell -5 7 £19,000 -7.31%
City of London - 7 £22,500 - 2
East of England -6 6 £23,025 +9.64% 1
Dorking - 6 £20,750 -
Crawley - 5 £23,500 -
East Sussex - 5 £18,500 - 1
Woking +15 4 £17,500 -14.63% 1
Yorkshire -23 4 £17,000 - 4
York - 4 £17,000 -
North Yorkshire - 4 £17,000 -
Gatwick - 4 £21,375 -
Guildford - 4 £19,000 -
Brighton - 4 £18,500 - 1
Staines - 4 £25,125 -
Oxfordshire +14 3 £22,000 +10.00%
Kent +2 3 £21,500 +19.44% 2
Buckinghamshire -4 3 £18,750 -9.63%
Thame - 3 £22,000 -
Hertfordshire - 3 £22,500 -
Windsor - 3 £27,500 -
Basingstoke +11 2 £17,000 -24.44%

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 October 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 175 (77.43%) Windows
2 143 (63.27%) Microsoft
3 113 (50.00%) Active Directory
4 104 (46.02%) MS Excel
5 90 (39.82%) MS Office
6 69 (30.53%) Windows 7
7 65 (28.76%) TCP/IP
8 62 (27.43%) MS Exchange
9 60 (26.55%) VMware
10 59 (26.11%) ITIL
11 44 (19.47%) VMware Infrastructure
12 40 (17.70%) Firewall
13 37 (16.37%) Windows XP
14 35 (15.49%) Linux
14 35 (15.49%) Windows Server 2008
15 31 (13.72%) Windows Server 2012
16 30 (13.27%) Internet
17 28 (12.39%) Citrix
18 27 (11.95%) MCP
19 26 (11.50%) Microsoft Certification
20 25 (11.06%) Exchange Server 2003
21 24 (10.62%) Windows 8
22 22 (9.73%) SQL Server
23 21 (9.29%) Windows Server 2003
24 20 (8.85%) DNS
24 20 (8.85%) Exchange Server 2010
25 18 (7.96%) VPN
25 18 (7.96%) SLA
25 18 (7.96%) Cisco
25 18 (7.96%) Security Cleared

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 October 2014, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (27.43%) MS Exchange
2 25 (11.06%) Exchange Server 2003
3 20 (8.85%) Exchange Server 2010
4 17 (7.52%) Exchange Server 2013
5 12 (5.31%) IBM Notes
6 8 (3.54%) Exchange Server 2007
7 4 (1.77%) SharePoint
8 3 (1.33%) Lync
9 2 (0.88%) IIS
10 1 (0.44%) Tomcat
10 1 (0.44%) Jetty
10 1 (0.44%) Blackberry Enterprise Server
Applications
1 104 (46.02%) MS Excel
2 90 (39.82%) MS Office
3 6 (2.65%) MS PowerPoint
Business Applications
1 4 (1.77%) Dynamics NAV
1 4 (1.77%) Dynamics AX
2 1 (0.44%) Maximo
Cloud Services
1 2 (0.88%) Office 365
2 1 (0.44%) Cloud Computing
Communications & Networking
1 65 (28.76%) TCP/IP
2 40 (17.70%) Firewall
3 30 (13.27%) Internet
4 20 (8.85%) DNS
5 18 (7.96%) VPN
6 15 (6.64%) WAN
7 14 (6.19%) LAN
8 10 (4.42%) DHCP
9 8 (3.54%) Cisco PIX
9 8 (3.54%) Cisco ASA
10 6 (2.65%) VoIP
11 4 (1.77%) SAN
12 3 (1.33%) ISDN
12 3 (1.33%) VLAN
13 2 (0.88%) Wi-Fi
13 2 (0.88%) Wireless
14 1 (0.44%) HTTPS
14 1 (0.44%) ADSL
14 1 (0.44%) Broadband
14 1 (0.44%) FTP
Database & Business Intelligence
1 22 (9.73%) SQL Server
2 1 (0.44%) SQL Server 2008
Development Applications
1 1 (0.44%) Hudson
General
1 7 (3.10%) Telecoms
2 6 (2.65%) Finance
3 4 (1.77%) Legal
3 4 (1.77%) Multimedia
4 2 (0.88%) Billing
4 2 (0.88%) Manufacturing
5 1 (0.44%) Banking
5 1 (0.44%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.88%) CSS
2 1 (0.44%) Mason
2 1 (0.44%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) J2EE
2 1 (0.44%) ASP.NET
Miscellaneous
1 17 (7.52%) Blackberry
2 11 (4.87%) Management Information System
2 11 (4.87%) Analytical Skills
3 5 (2.21%) Thin Client
3 5 (2.21%) Fat Client
4 4 (1.77%) Video Conferencing
4 4 (1.77%) Computer Science
5 3 (1.33%) EPoS
6 2 (0.88%) PDA
7 1 (0.44%) Mathematics
7 1 (0.44%) Clustering
7 1 (0.44%) iPhone
7 1 (0.44%) EqualLogic
7 1 (0.44%) Enterprise Storage
Operating Systems
1 175 (77.43%) Windows
2 69 (30.53%) Windows 7
3 37 (16.37%) Windows XP
4 35 (15.49%) Windows Server 2008
4 35 (15.49%) Linux
5 31 (13.72%) Windows Server 2012
6 24 (10.62%) Windows 8
7 21 (9.29%) Windows Server 2003
8 11 (4.87%) SUSE
8 11 (4.87%) Debian
8 11 (4.87%) Ubuntu
8 11 (4.87%) CentOS
8 11 (4.87%) Red Hat Enterprise Linux
8 11 (4.87%) Mac OS
9 4 (1.77%) Windows Vista
10 3 (1.33%) Android
11 2 (0.88%) UNIX
12 1 (0.44%) Windows 2000
Processes & Methodologies
1 59 (26.11%) ITIL
2 16 (7.08%) CRM
3 13 (5.75%) E-Commerce
4 11 (4.87%) Service Delivery
4 11 (4.87%) Kalman Filter
5 9 (3.98%) Service Management
6 8 (3.54%) Change Management
7 5 (2.21%) Incident Management
7 5 (2.21%) Network Management
8 4 (1.77%) Agile Software Development
9 3 (1.33%) Asset Management
9 3 (1.33%) Project Planning
10 2 (0.88%) Change Control
10 2 (0.88%) Mentoring
11 1 (0.44%) Software Asset Management
11 1 (0.44%) IT Asset Management
11 1 (0.44%) Functional Testing
11 1 (0.44%) Android Development
11 1 (0.44%) Server Monitoring
11 1 (0.44%) Load Balancing
Programming Languages
1 10 (4.42%) SQL
2 8 (3.54%) C
3 1 (0.44%) Java
3 1 (0.44%) Perl
3 1 (0.44%) Python
3 1 (0.44%) Ruby
3 1 (0.44%) Bash Shell
Qualifications
1 27 (11.95%) MCP
2 26 (11.50%) Microsoft Certification
3 18 (7.96%) Security Cleared
4 17 (7.52%) CCNA
4 17 (7.52%) Cisco Certification
5 15 (6.64%) MCSA
6 12 (5.31%) A+ Certification
7 11 (4.87%) MCSE
8 10 (4.42%) MCTS
9 9 (3.98%) Degree
10 8 (3.54%) CCSA
10 8 (3.54%) JNCIA
11 6 (2.65%) MCITP
12 5 (2.21%) SC Cleared
13 4 (1.77%) SAP Certification
14 3 (1.33%) CCNP
14 3 (1.33%) Network+ Certification
15 2 (0.88%) MCDST
15 2 (0.88%) Citrix Certification
15 2 (0.88%) CCIA
Quality Assurance & Compliance
1 18 (7.96%) SLA
2 7 (3.10%) ISO/IEC 27001
3 4 (1.77%) ISO 9001
4 2 (0.88%) QA
5 1 (0.44%) GxP
System Software
1 113 (50.00%) Active Directory
2 44 (19.47%) VMware Infrastructure
3 9 (3.98%) Hyper-V
4 8 (3.54%) XenApp
5 6 (2.65%) Terminal Services
6 3 (1.33%) Citrix Presentation Server
6 3 (1.33%) XenDesktop
7 1 (0.44%) VMware ESX
7 1 (0.44%) XenServer
Systems Management
1 11 (4.87%) SCCM
2 5 (2.21%) Backup Exec
3 4 (1.77%) Norton AntiVirus
4 1 (0.44%) NetBackup
4 1 (0.44%) WSUS
Vendors
1 143 (63.27%) Microsoft
2 60 (26.55%) VMware
3 28 (12.39%) Citrix
4 18 (7.96%) Cisco
5 11 (4.87%) Red Hat
6 8 (3.54%) CheckPoint
6 8 (3.54%) IBM
6 8 (3.54%) Juniper
6 8 (3.54%) Blue Coat
6 8 (3.54%) SonicWALL
6 8 (3.54%) McAfee
6 8 (3.54%) Websense
6 8 (3.54%) Clearswift
6 8 (3.54%) Aruba
6 8 (3.54%) F5
6 8 (3.54%) Lumension
6 8 (3.54%) Trend Micro
7 7 (3.10%) Remedy
7 7 (3.10%) HP
8 5 (2.21%) Apple
Coventry, West Midlands (County)
Experis Ltd
Salary: £18000.00 - £23000.00 per annum
Posted: 19 hours ago
Kent
Comtecs
Salary: £14000 Per Annum + Benefits
Posted: 20 hours ago
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 21 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £16000 per annum
Posted: Yesterday
Macclesfield
Applause IT Innovation
Salary: £17000 - £20000 per annum + +Bens
Posted: Yesterday
Reading, Berkshire
JPS Selection
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago
Farnborough
The People Network
Salary: £25000 per annum + Benefits
Posted: 2 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 5 days ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum
Posted: 5 days ago
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum + Benefits
Posted: 5 days ago
London
Millshill Recruitment Ltd
Salary: From £21,000 to £21,000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
Lea Consultancy Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
London
Connect Support Services
Salary: Negotiable
Posted: 7 days ago
City of London
Quantica Technology - London
Salary: £20000 - £27000 per annum
Posted: 9 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 12 days ago
Ipswich
Hays IT - Uk Posting account
Salary: £17000.00 - £20000.00 per annum
Posted: 12 days ago
City of London
Quantica Technology - London
Salary: £25000 - £30000 per annum
Posted: 14 days ago
Macclesfield
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 16 days ago
South East England
DP Connect
Salary: £20000 - £25000 per annum
Posted: 19 days ago