The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 780 836 796
Rank change year-on-year
+56 -40
Permanent jobs requiring a 1st Line Support Engineer 122 102 88
As % of all permanent IT jobs located in the UK 0.11% 0.086% 0.081%
As % of the Job Titles category 0.12% 0.091% 0.086%
Number of salaries quoted 103 94 74
Average salary £21,750 £21,000 £20,000
Average salary % change year-on-year
+3.57% +5.00%
90% offered a salary of more than £17,500 £18,000 £17,500
10% offered a salary of more than £25,700 £26,000 £24,100
UK excluding London average salary £20,500 £21,000 £20,000
% change year-on-year
-2.38% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 115 £21,500 +2.38% 13
South East +16 45 £22,000 - 6
London +31 35 £22,500 +12.50% 3
Berkshire +1 17 £23,341 +6.09% 2
Hampshire +3 15 £17,500 -19.54% 1
South West +2 13 £17,500 -2.77%
Reading -4 9 £23,341 +6.09%
Bromley +26 8 £22,500 -
Southampton - 8 £17,500 - 1
East of England +10 7 £23,000 +9.52% 1
North West -4 7 £18,500 -5.12%
Lancashire - 7 £18,500 -
Bracknell +17 6 £20,500 -
Oxfordshire +9 6 £22,000 -15.38%
South Wales +8 6 £27,500 +41.02% 1
Wales 0 6 £27,500 +41.02% 1
Farnborough -22 6 £25,000 +21.95%
Blackpool - 6 £18,500 -
Croydon - 6 £18,500 -
Gloucestershire - 6 £17,500 -
Wiltshire -10 5 £20,500 +2.50%
Hertfordshire - 5 £23,000 -
Surrey +4 4 £23,750 -4.04%
Yorkshire 0 3 £20,500 -10.86% 1
Chippenham 0 3 £20,500 +13.88%
Shropshire -7 3 £17,000 -10.52%
West Midlands -8 3 £17,000 -10.52% 1
Rhondda Cynon Taff - 3 £27,500 -
Cirencester - 3 £17,500 -
Cheltenham - 3 £21,500 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 215 (83.01%) Windows
2 141 (54.44%) Microsoft
3 115 (44.40%) Active Directory
4 106 (40.93%) MS Office
5 94 (36.29%) MS Excel
6 80 (30.89%) MS Exchange
7 60 (23.17%) Citrix
8 58 (22.39%) TCP/IP
9 56 (21.62%) Windows 7
10 54 (20.85%) Windows 8
11 53 (20.46%) Windows XP
12 50 (19.31%) Firewall
13 49 (18.92%) VMware
13 49 (18.92%) ITIL
14 45 (17.37%) Windows Server 2008
15 39 (15.06%) Exchange Server 2010
16 35 (13.51%) SLA
17 33 (12.74%) Exchange Server 2007
18 32 (12.36%) Blackberry
19 30 (11.58%) MCP
20 26 (10.04%) Windows Server 2012
21 25 (9.65%) VMware Infrastructure
21 25 (9.65%) Linux
21 25 (9.65%) Internet
22 24 (9.27%) Microsoft Certification
23 23 (8.88%) VPN
24 22 (8.49%) Apple
24 22 (8.49%) Windows Server 2003
24 22 (8.49%) Service Management
25 21 (8.11%) Cisco

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (30.89%) MS Exchange
2 39 (15.06%) Exchange Server 2010
3 33 (12.74%) Exchange Server 2007
4 19 (7.34%) Exchange Server 2013
5 18 (6.95%) Exchange Server 2003
6 9 (3.47%) Blackberry Enterprise Server
7 4 (1.54%) SharePoint
8 3 (1.16%) IIS
Applications
1 106 (40.93%) MS Office
2 94 (36.29%) MS Excel
3 3 (1.16%) MS PowerPoint
Business Applications
1 2 (0.77%) Teamcenter
2 1 (0.39%) Dynamics CRM
Cloud Services
1 11 (4.25%) Office 365
2 2 (0.77%) Cloud Computing
2 2 (0.77%) Amazon AWS
Communications & Networking
1 58 (22.39%) TCP/IP
2 50 (19.31%) Firewall
3 25 (9.65%) Internet
4 23 (8.88%) VPN
5 18 (6.95%) DNS
6 15 (5.79%) LAN
6 15 (5.79%) WAN
7 12 (4.63%) DHCP
8 9 (3.47%) VoIP
9 6 (2.32%) Wireless
10 4 (1.54%) SAN
11 2 (0.77%) Ethernet
11 2 (0.77%) iSCSI
11 2 (0.77%) Structured Cabling
11 2 (0.77%) IPv4
12 1 (0.39%) ADSL
12 1 (0.39%) PBX
12 1 (0.39%) SMS
Database & Business Intelligence
1 10 (3.86%) SQL Server
2 4 (1.54%) SQL Server 2000
3 2 (0.77%) SQL Server 2005
3 2 (0.77%) SQL Server 2008
Development Applications
1 5 (1.93%) HP UFT
General
1 19 (7.34%) Finance
2 10 (3.86%) Banking
3 8 (3.09%) Back Office
4 7 (2.70%) Telecoms
5 5 (1.93%) Marketing
6 3 (1.16%) Manufacturing
6 3 (1.16%) Publishing
7 2 (0.77%) Games
7 2 (0.77%) Legal
8 1 (0.39%) French Language
8 1 (0.39%) Welsh Language
8 1 (0.39%) Front Office
Libraries, Frameworks & Software Standards
1 5 (1.93%) Application Packaging
2 4 (1.54%) HTML
3 2 (0.77%) .NET
3 2 (0.77%) ASP.NET
Miscellaneous
1 32 (12.36%) Blackberry
2 16 (6.18%) Video Conferencing
3 15 (5.79%) Analytical Skills
4 9 (3.47%) iPad
4 9 (3.47%) iPhone
5 7 (2.70%) Management Information System
6 6 (2.32%) Visualisation
6 6 (2.32%) Data Centre
7 3 (1.16%) Computer Science
7 3 (1.16%) User Experience
7 3 (1.16%) PDA
8 2 (0.77%) Mathematics
8 2 (0.77%) Handset
9 1 (0.39%) e-Health
9 1 (0.39%) New Media
Operating Systems
1 215 (83.01%) Windows
2 56 (21.62%) Windows 7
3 54 (20.85%) Windows 8
4 53 (20.46%) Windows XP
5 45 (17.37%) Windows Server 2008
6 26 (10.04%) Windows Server 2012
7 25 (9.65%) Linux
8 22 (8.49%) Windows Server 2003
9 19 (7.34%) Windows Vista
10 18 (6.95%) Mac OS
11 15 (5.79%) Mac OS X
12 12 (4.63%) Apple iOS
13 9 (3.47%) Red Hat Enterprise Linux
14 8 (3.09%) Android
15 5 (1.93%) Windows 2000
16 4 (1.54%) SUSE
16 4 (1.54%) Debian
16 4 (1.54%) Ubuntu
16 4 (1.54%) CentOS
17 2 (0.77%) Windows Mobile
Processes & Methodologies
1 49 (18.92%) ITIL
2 22 (8.49%) Service Management
3 15 (5.79%) E-Commerce
3 15 (5.79%) Technical Architecture
4 9 (3.47%) Incident Management
5 6 (2.32%) CRM
6 5 (1.93%) Test Scripting
6 5 (1.93%) Time Management
6 5 (1.93%) Logistics
6 5 (1.93%) Resource Management
6 5 (1.93%) Mobile Device Management
7 4 (1.54%) Information Security
8 3 (1.16%) Project Planning
8 3 (1.16%) Line Management
9 2 (0.77%) Mentoring
9 2 (0.77%) Change Control
9 2 (0.77%) Project Management
9 2 (0.77%) Service Delivery
9 2 (0.77%) Change Management
9 2 (0.77%) ITSM
Programming Languages
1 20 (7.72%) C
1 20 (7.72%) SQL
2 5 (1.93%) VB
3 2 (0.77%) PowerShell
3 2 (0.77%) JavaScript
4 1 (0.39%) PHP
4 1 (0.39%) PL/SQL
4 1 (0.39%) C#
4 1 (0.39%) T-SQL
Qualifications
1 30 (11.58%) MCP
2 24 (9.27%) Microsoft Certification
3 16 (6.18%) Degree
4 12 (4.63%) MCSA
5 11 (4.25%) CCNA
5 11 (4.25%) Cisco Certification
5 11 (4.25%) Security Cleared
6 8 (3.09%) A+ Certification
7 7 (2.70%) MCSE
8 6 (2.32%) SC Cleared
9 5 (1.93%) DV Cleared
9 5 (1.93%) ITIL Foundation Certificate
10 4 (1.54%) ACTC
11 3 (1.16%) MCTS
12 1 (0.39%) MCITP
12 1 (0.39%) ITIL Certification
12 1 (0.39%) MOS
12 1 (0.39%) HND
Quality Assurance & Compliance
1 35 (13.51%) SLA
2 6 (2.32%) QA
System Software
1 115 (44.40%) Active Directory
2 25 (9.65%) VMware Infrastructure
3 13 (5.02%) Hyper-V
4 9 (3.47%) Terminal Services
5 3 (1.16%) XenApp
5 3 (1.16%) XenDesktop
5 3 (1.16%) Citrix Presentation Server
6 2 (0.77%) vSphere
6 2 (0.77%) VMware ESXi
6 2 (0.77%) StorNext
6 2 (0.77%) VMware Workstation
6 2 (0.77%) Terminal Server
Systems Management
1 15 (5.79%) Backup Exec
2 11 (4.25%) SCCM
3 3 (1.16%) Norton AntiVirus
Vendors
1 141 (54.44%) Microsoft
2 60 (23.17%) Citrix
3 49 (18.92%) VMware
4 22 (8.49%) Apple
5 21 (8.11%) Cisco
6 10 (3.86%) HP
7 9 (3.47%) Symantec
8 8 (3.09%) McAfee
9 7 (2.70%) Red Hat
10 5 (1.93%) Remedy
11 2 (0.77%) EMC
11 2 (0.77%) Veeam
11 2 (0.77%) Isilon
12 1 (0.39%) Bomgar
12 1 (0.39%) SolarWinds
12 1 (0.39%) Avaya
12 1 (0.39%) NetApp
12 1 (0.39%) Progress
12 1 (0.39%) Sun
12 1 (0.39%) Salesforce.com
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £9 - £10 per annum
Posted: 9 hours ago
London
Real Staffing
Salary: £29000 - £39000 per annum + competitive
Posted: 18 hours ago
Buckingham, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £12 per day
Posted: Yesterday
Northampton, Northamptonshire
EXCELerate
Salary: circa £35k plus Health Care and Pension
Posted: 3 days ago
Horsham, West Sussex
Next Move IT
Salary: £17000 - £21000 per annum + Benefits
Posted: 4 days ago
Saffron Walden, Essex
Force36
Salary: From £15,000 to £18,000 per annum DOE+Benefits
Posted: 10 days ago
London
Explore Group
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Newport
CPS Group
Salary: £17k - 19k per year + Excellent Benefits Package
Posted: 14 days ago
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 25 days ago