The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 783 797 788
Rank change year-on-year
+14 -9
Permanent jobs requiring a 1st Line Support Engineer 121 112 89
As % of all permanent IT jobs located in the UK 0.11% 0.098% 0.084%
As % of the Job Titles category 0.12% 0.10% 0.090%
Number of salaries quoted 107 102 81
Average salary £22,000 £21,000 £20,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £18,050 £17,500 £17,500
10% offered a salary of more than £26,000 £24,000 £24,000
UK excluding London average salary £21,500 £21,000 £19,000
% change year-on-year
+2.38% +10.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102778 107783 99441
As % of all permanent IT jobs located in the UK 94.20% 94.50% 94.26%
Number of salaries quoted 85796 87187 82527
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 4 September 2015 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 117 £22,250 +5.95% 22
South East -17 47 £22,500 +7.14% 5
London +15 37 £22,500 - 4
Hampshire +24 18 £25,500 +41.66% 1
Farnborough -3 14 £25,500 +45.71% 1
Berkshire +7 11 £23,000 +9.52% 1
South West -8 9 £20,500 +10.81% 1
North West -4 7 £18,500 -5.12% 5
Wiltshire - 7 £20,500 -
Chippenham - 7 £20,500 -
Bromley +27 6 £22,500 -
East of England +2 6 £21,000 -6.66% 3
Yorkshire +12 5 £12,750 -22.72% 1
Oxfordshire +1 5 £22,000 -18.51% 1
Surrey -16 5 £21,250 +10.38% 1
West Sussex - 5 £21,500 -
Bracknell +17 4 £20,500 +17.14%
Kent -7 4 £21,000 -2.32% 1
East Midlands - 4 £20,500 -
South Wales - 4 £17,500 -
Shoreham-by-Sea - 4 £21,500 -
Wales - 4 £17,500 -
Southampton +9 3 £17,500 -
Camberley +2 3 £25,000 +44.92%
Reading +1 3 £27,500 +25.00% 1
Cheshire -6 3 £21,000 +7.69% 4
Lancashire - 3 £18,000 -
Cambridge - 3 £22,000 -
Blackpool - 3 £18,000 -
East Yorkshire - 3 £9,500 -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 194 (79.18%) Windows
2 140 (57.14%) Microsoft
3 116 (47.35%) Active Directory
4 97 (39.59%) MS Excel
5 95 (38.78%) MS Office
6 78 (31.84%) MS Exchange
7 58 (23.67%) Windows XP
8 57 (23.27%) TCP/IP
9 56 (22.86%) VMware
10 55 (22.45%) Firewall
11 52 (21.22%) Citrix
12 47 (19.18%) Windows 7
13 46 (18.78%) Windows 8
14 45 (18.37%) ITIL
15 41 (16.73%) SLA
16 38 (15.51%) Windows Server 2008
16 38 (15.51%) Exchange Server 2010
17 36 (14.69%) Windows Server 2012
18 34 (13.88%) VMware Infrastructure
19 33 (13.47%) Exchange Server 2007
20 32 (13.06%) Windows Server 2003
21 24 (9.80%) Hyper-V
22 23 (9.39%) Security Cleared
23 21 (8.57%) Blackberry
23 21 (8.57%) Cisco
24 20 (8.16%) Microsoft Certification
25 19 (7.76%) Internet
25 19 (7.76%) C
25 19 (7.76%) Linux
25 19 (7.76%) Exchange Server 2003

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (31.84%) MS Exchange
2 38 (15.51%) Exchange Server 2010
3 33 (13.47%) Exchange Server 2007
4 19 (7.76%) Exchange Server 2003
5 16 (6.53%) Exchange Server 2013
6 5 (2.04%) IIS
7 3 (1.22%) Blackberry Enterprise Server
Applications
1 97 (39.59%) MS Excel
2 95 (38.78%) MS Office
Business Applications
1 1 (0.41%) Dynamics CRM
Cloud Services
1 4 (1.63%) Office 365
2 2 (0.82%) Cloud Computing
2 2 (0.82%) Amazon AWS
3 1 (0.41%) Google Apps
Communications & Networking
1 57 (23.27%) TCP/IP
2 55 (22.45%) Firewall
3 19 (7.76%) Internet
4 18 (7.35%) DNS
5 17 (6.94%) VPN
6 12 (4.90%) DHCP
7 10 (4.08%) WAN
7 10 (4.08%) LAN
8 8 (3.27%) Wireless
9 6 (2.45%) SAN
10 4 (1.63%) VoIP
11 3 (1.22%) ADSL
11 3 (1.22%) iSCSI
11 3 (1.22%) NAS
12 2 (0.82%) Ethernet
12 2 (0.82%) IP Telephony
12 2 (0.82%) IPv4
13 1 (0.41%) FTP
13 1 (0.41%) Broadband
13 1 (0.41%) PBX
Database & Business Intelligence
1 11 (4.49%) SQL Server
2 3 (1.22%) SQL Server 2008
3 2 (0.82%) SQL Server 2000
3 2 (0.82%) SQL Server 2005
4 1 (0.41%) SQL Server 2012
4 1 (0.41%) MySQL
Development Applications
1 5 (2.04%) HP UFT
General
1 8 (3.27%) Back Office
1 8 (3.27%) Finance
2 7 (2.86%) Telecoms
2 7 (2.86%) Banking
3 4 (1.63%) Retail
4 2 (0.82%) French Language
4 2 (0.82%) German Language
4 2 (0.82%) Games
5 1 (0.41%) Front Office
5 1 (0.41%) Hebrew Language
5 1 (0.41%) Italian Language
5 1 (0.41%) Spanish Language
5 1 (0.41%) Welsh Language
5 1 (0.41%) Multimedia
5 1 (0.41%) Marketing
5 1 (0.41%) Law
5 1 (0.41%) Publishing
Libraries, Frameworks & Software Standards
1 5 (2.04%) HTML
1 5 (2.04%) Application Packaging
2 2 (0.82%) .NET
2 2 (0.82%) ASP.NET
3 1 (0.41%) CSS
3 1 (0.41%) LAMP
Miscellaneous
1 21 (8.57%) Blackberry
2 11 (4.49%) Video Conferencing
2 11 (4.49%) Analytical Skills
3 9 (3.67%) iPhone
4 7 (2.86%) iPad
5 5 (2.04%) Data Centre
6 4 (1.63%) PDA
6 4 (1.63%) Management Information System
7 2 (0.82%) Handset
7 2 (0.82%) Mathematics
8 1 (0.41%) Computer Science
8 1 (0.41%) Visualisation
8 1 (0.41%) e-Health
8 1 (0.41%) New Media
Operating Systems
1 194 (79.18%) Windows
2 58 (23.67%) Windows XP
3 47 (19.18%) Windows 7
4 46 (18.78%) Windows 8
5 38 (15.51%) Windows Server 2008
6 36 (14.69%) Windows Server 2012
7 32 (13.06%) Windows Server 2003
8 19 (7.76%) Linux
9 17 (6.94%) Windows Vista
10 16 (6.53%) Mac OS
11 11 (4.49%) Mac OS X
12 10 (4.08%) Android
13 8 (3.27%) Apple iOS
14 6 (2.45%) Red Hat Enterprise Linux
15 5 (2.04%) Windows 2000
16 2 (0.82%) Windows Mobile
17 1 (0.41%) UNIX
Processes & Methodologies
1 45 (18.37%) ITIL
2 12 (4.90%) Service Management
2 12 (4.90%) Technical Architecture
3 11 (4.49%) E-Commerce
4 6 (2.45%) Logistics
4 6 (2.45%) Incident Management
5 5 (2.04%) Resource Management
5 5 (2.04%) Test Scripting
5 5 (2.04%) Data Protection
6 3 (1.22%) Line Management
6 3 (1.22%) Time Management
6 3 (1.22%) CRM
6 3 (1.22%) Information Security
6 3 (1.22%) Change Management
7 2 (0.82%) Disaster Recovery
7 2 (0.82%) Service Delivery
7 2 (0.82%) Project Management
7 2 (0.82%) Mentoring
7 2 (0.82%) Mobile Device Management
7 2 (0.82%) Cyber Security
Programming Languages
1 19 (7.76%) C
2 12 (4.90%) SQL
3 7 (2.86%) VB
4 3 (1.22%) PowerShell
5 1 (0.41%) T-SQL
5 1 (0.41%) C#
5 1 (0.41%) JavaScript
Qualifications
1 23 (9.39%) Security Cleared
2 20 (8.16%) Microsoft Certification
3 17 (6.94%) SC Cleared
4 13 (5.31%) MCP
5 12 (4.90%) CCNA
5 12 (4.90%) Cisco Certification
6 10 (4.08%) Degree
7 5 (2.04%) DV Cleared
7 5 (2.04%) ITIL Foundation Certificate
8 4 (1.63%) MCITP
8 4 (1.63%) MCSA
8 4 (1.63%) A+ Certification
9 3 (1.22%) MCSE
10 2 (0.82%) MOS
10 2 (0.82%) MCDST
11 1 (0.41%) HND
11 1 (0.41%) ITIL Certification
11 1 (0.41%) Network+ Certification
Quality Assurance & Compliance
1 41 (16.73%) SLA
2 6 (2.45%) QA
System Software
1 116 (47.35%) Active Directory
2 34 (13.88%) VMware Infrastructure
3 24 (9.80%) Hyper-V
4 3 (1.22%) Terminal Server
4 3 (1.22%) Terminal Services
5 2 (0.82%) VMware Workstation
5 2 (0.82%) vSphere
5 2 (0.82%) VMware ESXi
6 1 (0.41%) StorNext
Systems Management
1 14 (5.71%) Backup Exec
2 3 (1.22%) SCCM
3 1 (0.41%) Systems Management Server (SMS)
Vendors
1 140 (57.14%) Microsoft
2 56 (22.86%) VMware
3 52 (21.22%) Citrix
4 21 (8.57%) Cisco
5 13 (5.31%) Apple
6 7 (2.86%) HP
7 6 (2.45%) Symantec
8 5 (2.04%) Remedy
9 4 (1.63%) Red Hat
10 3 (1.22%) McAfee
11 2 (0.82%) Google
11 2 (0.82%) EMC
11 2 (0.82%) Avaya
11 2 (0.82%) Veeam
12 1 (0.41%) SolarWinds
12 1 (0.41%) Isilon
12 1 (0.41%) ServiceNow
12 1 (0.41%) NetApp
12 1 (0.41%) Progress
12 1 (0.41%) Sun
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 18 hours ago
Coventry, West Midlands (County)
Network ITR
Salary: £20000 - £24000 per annum
Posted: 22 hours ago
West Midlands
Network IT Recruitment
Posted: 22 hours ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: Yesterday
City, London
Premier IT
Posted: 2 days ago
London
Applause IT Innovation
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £15000 - £17000 per annum
Posted: 2 days ago
Central London / West End
TTR UK Ltd
Salary: £20000.00 - £24000.00 per annum
Posted: 3 days ago
Leeds
Bluefire Consulting
Salary: £16000 - £18000 per annum + Excellent Benefits
Posted: 3 days ago
Shepperton
Recruitment Genius
Salary: £19000 - £23000 per annum
Posted: 8 days ago
Stratford-upon-Avon
Pearson Whiffin
Salary: £18000 - £21000 per annum
Posted: 8 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 10 days ago
Macclesfield, Cheshire
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 11 days ago
Maidstone
Pearson Whiffin
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Macclesfield
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 14 days ago
London
Ampersand Consulting
Salary: £20000 - £26000 per annum + Benefits
Posted: 23 days ago