The statistics below represent IT jobs advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 754 827 863
Rank change year-on-year
+73 +36
Permanent jobs requiring a 1st Line Support Engineer 162 143 134
As % of all permanent IT jobs located in the UK 0.17% 0.13% 0.11%
As % of the Job Titles category 0.17% 0.13% 0.12%
Number of salaries quoted 143 122 127
Median salary £21,500 £22,000 £21,000
Median salary % change year-on-year
-2.27% +4.76%
90% offered a salary of more than £18,000 £17,500 £18,000
10% offered a salary of more than £26,500 £27,500 £26,000
UK excluding London median salary £21,000 £22,000 £21,000
% change year-on-year
-4.54% +4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94041 106882 116083
As % of all permanent IT jobs located in the UK 96.40% 96.46% 96.49%
Number of salaries quoted 79248 88079 95023
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Salary Trend in the UK

1st Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer over the 3 months to 1 July 2016 within the UK.

1st Line Support Engineer Salary Histogram in the UK

1st Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 138 £22,000 - 10
South East +25 50 £22,000 -2.22% 4
London +45 30 £22,250 -1.11% 3
East of England +45 18 £22,500 +2.27% 1
South West +15 17 £20,500 +17.14%
Hampshire +4 17 £19,000 +7.04%
Hertfordshire +34 14 £22,500 -2.17%
Berkshire +5 11 £22,750 -2.53% 2
Wales +11 10 £26,250 -4.54% 1
Cardiff +11 9 £26,500 -3.63%
South Wales +9 9 £26,500 -3.63% 1
East Midlands +14 8 £20,000 -6.97%
West Midlands -1 8 £21,720 +27.76%
Fareham -4 8 £19,000 +9.35%
Surrey +30 7 £18,000 -24.21% 1
Watford +28 7 £22,500 -
Yorkshire +15 7 £18,000 -12.19%
West Sussex +7 6 £22,000 -
Redruth - 6 £20,500 -
Cornwall - 6 £20,500 -
Reading +4 5 £22,500 -3.60% 1
Oxfordshire -19 5 £22,500 +2.27%
Nottingham - 5 £20,000 -
Guildford - 5 £18,000 - 1
Birmingham - 5 £22,440 -
Nottinghamshire - 5 £20,000 -
Wiltshire +16 4 £18,000 -12.19%
Gloucestershire -4 4 £18,500 +5.71%
Basingstoke - 4 £19,500 -
Harrogate - 4 £18,000 -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 1 July 2016, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Engineer in the job title.

1 224 (64.74%) Windows
2 169 (48.84%) Microsoft
3 157 (45.38%) Active Directory
4 120 (34.68%) MS Excel
5 94 (27.17%) VMware
6 92 (26.59%) Windows 7
7 74 (21.39%) MS Office
8 61 (17.63%) MS Exchange
9 58 (16.76%) Windows 8
10 55 (15.90%) ITIL
11 54 (15.61%) Windows Server 2012
12 53 (15.32%) VMware Infrastructure
13 52 (15.03%) Cisco
13 52 (15.03%) Windows Server
14 51 (14.74%) Firewall
15 46 (13.29%) DNS
15 46 (13.29%) TCP/IP
15 46 (13.29%) SLA
16 44 (12.72%) Windows Server 2008
17 43 (12.43%) LAN
18 39 (11.27%) Office 365
18 39 (11.27%) WAN
19 38 (10.98%) Citrix
20 30 (8.67%) Cisco Certification
20 30 (8.67%) CCNA
20 30 (8.67%) Linux
21 29 (8.38%) DHCP
22 28 (8.09%) Windows 10
22 28 (8.09%) Exchange Server 2010
23 26 (7.51%) Apple

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (17.63%) MS Exchange
2 28 (8.09%) Exchange Server 2010
3 24 (6.94%) Exchange Server 2007
4 13 (3.76%) Skype for Business
5 12 (3.47%) Exchange Server 2013
5 12 (3.47%) SharePoint
6 9 (2.60%) IIS
7 3 (0.87%) IBM Notes
8 2 (0.58%) Apache
8 2 (0.58%) CMS
8 2 (0.58%) SharePoint 2013
9 1 (0.29%) Confluence
9 1 (0.29%) Exchange Server 2003
Applications
1 120 (34.68%) MS Excel
2 74 (21.39%) MS Office
3 3 (0.87%) MS Visio
4 1 (0.29%) MS PowerPoint
4 1 (0.29%) MS Project
Business Applications
1 3 (0.87%) Dynamics CRM
2 2 (0.58%) SAP Oil and Gas
3 1 (0.29%) Dynamics NAV
Cloud Services
1 39 (11.27%) Office 365
2 14 (4.05%) Microsoft Azure
3 2 (0.58%) Amazon AWS
3 2 (0.58%) Dropbox
3 2 (0.58%) SaaS
4 1 (0.29%) Cloud Computing
4 1 (0.29%) IaaS
Communications & Networking
1 51 (14.74%) Firewall
2 46 (13.29%) DNS
2 46 (13.29%) TCP/IP
3 43 (12.43%) LAN
4 39 (11.27%) WAN
5 29 (8.38%) DHCP
6 24 (6.94%) VoIP
6 24 (6.94%) VPN
7 20 (5.78%) Internet
8 14 (4.05%) PBX
9 11 (3.18%) ADSL
10 10 (2.89%) WebEx
10 10 (2.89%) Wireless
11 9 (2.60%) Skype
12 8 (2.31%) SAN
13 7 (2.02%) Unified Communications
14 5 (1.45%) Wi-Fi
15 3 (0.87%) Structured Cabling
16 2 (0.58%) Remote Desktop
16 2 (0.58%) SMTP
Database & Business Intelligence
1 19 (5.49%) SQL Server
2 10 (2.89%) SQL Server 2008
2 10 (2.89%) SQL Server 2012
3 3 (0.87%) SQL Server 2000
3 3 (0.87%) SQL Server 2005
4 2 (0.58%) MS Access
4 2 (0.58%) MySQL
Development Applications
1 1 (0.29%) JIRA
General
1 19 (5.49%) Telecoms
2 13 (3.76%) Finance
3 5 (1.45%) Manufacturing
3 5 (1.45%) Marketing
4 4 (1.16%) Law
5 3 (0.87%) Back Office
5 3 (0.87%) Electronics
5 3 (0.87%) Games
5 3 (0.87%) Legal
6 2 (0.58%) French Language
7 1 (0.29%) German Language
7 1 (0.29%) Hebrew Language
7 1 (0.29%) Retail
7 1 (0.29%) Welsh Language
Libraries, Frameworks & Software Standards
1 9 (2.60%) FIX Protocol
2 6 (1.73%) HTML
3 2 (0.58%) .NET
3 2 (0.58%) CSS
3 2 (0.58%) JSON
3 2 (0.58%) Web Services
3 2 (0.58%) XML
3 2 (0.58%) XMPP
Miscellaneous
1 18 (5.20%) Driving Licence
2 16 (4.62%) Analytical Skills
3 14 (4.05%) Data Protection Act
3 14 (4.05%) iPhone
4 13 (3.76%) Blackberry
5 10 (2.89%) Computer Science
6 9 (2.60%) Fintech
7 6 (1.73%) Smartphone
8 4 (1.16%) Replication
8 4 (1.16%) Video Conferencing
9 2 (0.58%) Data Centre
9 2 (0.58%) Handset
10 1 (0.29%) Apple TV
10 1 (0.29%) CMDB
10 1 (0.29%) Digital Media
10 1 (0.29%) EPoS
10 1 (0.29%) User Experience
Operating Systems
1 224 (64.74%) Windows
2 92 (26.59%) Windows 7
3 58 (16.76%) Windows 8
4 54 (15.61%) Windows Server 2012
5 52 (15.03%) Windows Server
6 44 (12.72%) Windows Server 2008
7 30 (8.67%) Linux
8 28 (8.09%) Windows 10
9 21 (6.07%) Windows Server 2003
10 20 (5.78%) Android
11 19 (5.49%) Mac OS X
12 16 (4.62%) Windows XP
13 10 (2.89%) AIX
14 8 (2.31%) Mac OS
15 6 (1.73%) Apple iOS
16 1 (0.29%) Unix
16 1 (0.29%) VMS
16 1 (0.29%) Windows 2000
16 1 (0.29%) Windows Vista
Processes & Methodologies
1 55 (15.90%) ITIL
2 20 (5.78%) Incident Management
3 17 (4.91%) Data Protection
4 14 (4.05%) Capacity Planning
4 14 (4.05%) Mobile Device Management
5 11 (3.18%) Service Management
6 10 (2.89%) Logistics
7 9 (2.60%) Electronic Trading
8 8 (2.31%) E-Commerce
8 8 (2.31%) Ticket Management
9 7 (2.02%) Time Management
10 6 (1.73%) CRM
11 5 (1.45%) Service Delivery
11 5 (1.45%) Software Delivery
12 4 (1.16%) High Availability
12 4 (1.16%) Line Management
12 4 (1.16%) Network Architecture
12 4 (1.16%) Network Management
12 4 (1.16%) Software Testing
13 3 (0.87%) Web Development
Programming Languages
1 25 (7.23%) SQL
2 15 (4.34%) C
3 8 (2.31%) VB
4 7 (2.02%) C#
5 3 (0.87%) Java
5 3 (0.87%) JavaScript
6 2 (0.58%) PHP
Qualifications
1 30 (8.67%) CCNA
1 30 (8.67%) Cisco Certification
2 21 (6.07%) Degree
2 21 (6.07%) Microsoft Certification
2 21 (6.07%) Security Cleared
3 19 (5.49%) A+ Certification
3 19 (5.49%) ITIL Foundation Certificate
3 19 (5.49%) MCP
4 18 (5.20%) SC Cleared
5 15 (4.34%) Network+ Certification
6 13 (3.76%) MCSE
7 9 (2.60%) MCSA
8 8 (2.31%) MCITP
9 7 (2.02%) CCENT
10 4 (1.16%) DBS Check
10 4 (1.16%) ITIL Certification
10 4 (1.16%) MCTS
11 3 (0.87%) DV Cleared
12 2 (0.58%) ACTC
12 2 (0.58%) MCDST
Quality Assurance & Compliance
1 46 (13.29%) SLA
2 3 (0.87%) Data Quality
System Software
1 157 (45.38%) Active Directory
2 53 (15.32%) VMware Infrastructure
3 14 (4.05%) Hyper-V
4 7 (2.02%) Terminal Server
5 4 (1.16%) VMware ESX
5 4 (1.16%) XenApp
5 4 (1.16%) XenDesktop
6 2 (0.58%) Terminal Services
6 2 (0.58%) Virtual Servers
7 1 (0.29%) vSphere
Systems Management
1 10 (2.89%) HP Data Protector
1 10 (2.89%) Tivoli
1 10 (2.89%) Tivoli Storage Manager
2 4 (1.16%) SCCM
3 3 (0.87%) DameWare
3 3 (0.87%) Perfmon
3 3 (0.87%) SCSM
3 3 (0.87%) SCVMM
4 2 (0.58%) Cisco CUCM
4 2 (0.58%) Microsoft Data Protection Manager
4 2 (0.58%) SCOM
5 1 (0.29%) Backup Exec
5 1 (0.29%) Nagios
5 1 (0.29%) ServiceCenter
5 1 (0.29%) WSUS
Vendors
1 169 (48.84%) Microsoft
2 94 (27.17%) VMware
3 52 (15.03%) Cisco
4 38 (10.98%) Citrix
5 26 (7.51%) Apple
6 24 (6.94%) HP
7 14 (4.05%) WatchGuard
8 9 (2.60%) Juniper
9 7 (2.02%) Avaya
9 7 (2.02%) EMC
9 7 (2.02%) Mitel
9 7 (2.02%) NetApp
10 4 (1.16%) BT
10 4 (1.16%) Dell
10 4 (1.16%) Draytek
10 4 (1.16%) NEC
10 4 (1.16%) Panasonic
10 4 (1.16%) Samsung
10 4 (1.16%) Veeam
11 3 (0.87%) CommVault
Cambridge, Cambridgeshire
Senitor Associates
Salary: £24000 per annum
Posted: 8 hours ago
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 12 hours ago
East London
Connect Support Services Ltd
Posted: 2 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 6 hours ago
Bromley, Kent
Code IT Recruitment
Salary: From £20,000 to £25,000 per annum Excellent Benefits
Posted: Yesterday
Bridgend, Mid Glamorgan
Jonothan Bosworth
Salary: £16000 - £20000 Per Annum
Posted: 2 days ago
Kent
DCL Search & Selection
Salary: £20000 - £25000 per annum + Health + Pension + Shift Allowance
Posted: 3 days ago
Manchester, Lancashire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 3 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 2 days ago
Reading
Recruitment Revolution Limited
Salary: £20,000 - £25,000 depending on experience + Excellent Benefits
Posted: 15 days ago
City of London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 23 days ago