The statistics below represent IT jobs advertised across the West Midlands region that had Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Support Technician
Rank 189 205 214
Rank change year-on-year
+16 +9
Permanent jobs requiring a Support Technician 37 15 22
As % of all permanent IT jobs located in the West Midlands 0.68% 0.29% 0.39%
As % of the Job Titles category 0.70% 0.30% 0.40%
Number of salaries quoted 37 13 16
Median salary £20,000 £18,500 £24,750
Median salary % change year-on-year
+8.10% -25.25%
90% offered a salary of more than £19,000 £14,000 £20,250
10% offered a salary of more than £30,500 £24,050 £29,500
UK excluding London median salary £24,000 £24,000 £23,000
% change year-on-year
- +4.34%
Support Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5285 4953 5514
As % of all permanent IT jobs located in the West Midlands 96.87% 97.16% 97.44%
Number of salaries quoted 4199 4166 4866
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,500
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Support Technician
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Technician in the job title.

Support Technician Jobs Demand Trend in the West Midlands

Support Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician across the West Midlands region.

Support Technician Salary Trend in the West Midlands

Support Technician
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Technician across the West Midlands region over the 3 months to 9 December 2016.

Support Technician Salary Histogram in the West Midlands

Support Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the West Midlands region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +17 11 £19,500 -2.50% 2
Shropshire - 9 £22,500 - 3
Staffordshire -6 5 £21,500 +16.21%
Worcestershire - 4 £25,000 - 1
Birmingham -8 3 £19,000 +5.55%
Herefordshire - 3 £35,000 -
Solihull - 1 £19,000 -
Sutton Coldfield - 1 £22,500 -
Support Technician
England

Support Technician Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 9 December 2016, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Technician in the job title.

1 50 (64.10%) Windows
2 43 (55.13%) Active Directory
3 41 (52.56%) Microsoft
4 28 (35.90%) MS Excel
5 27 (34.62%) Windows Server
6 24 (30.77%) MS Exchange
7 23 (29.49%) Windows Server 2008
8 22 (28.21%) ITIL
8 22 (28.21%) Windows 7
9 17 (21.79%) Windows 10
9 17 (21.79%) Citrix
10 16 (20.51%) VMware
10 16 (20.51%) Windows Server 2012
11 15 (19.23%) Exchange Server 2010
12 14 (17.95%) Exchange Server 2013
13 12 (15.38%) Windows 8
13 12 (15.38%) Publishing
14 11 (14.10%) Manufacturing
14 11 (14.10%) DNS
14 11 (14.10%) Analytical Skills
15 10 (12.82%) Apple iOS
15 10 (12.82%) DHCP
16 9 (11.54%) Asset Management
16 9 (11.54%) SCCM
16 9 (11.54%) Statistics
16 9 (11.54%) Degree
16 9 (11.54%) Service Delivery
16 9 (11.54%) Intel Security
16 9 (11.54%) MobileIron
16 9 (11.54%) BitLocker

Support Technician Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (30.77%) MS Exchange
2 15 (19.23%) Exchange Server 2010
3 14 (17.95%) Exchange Server 2013
4 3 (3.85%) SharePoint
5 2 (2.56%) Exchange Server 2007
6 1 (1.28%) IIS
Applications
1 28 (35.90%) MS Excel
2 3 (3.85%) MS Office
3 1 (1.28%) MS PowerPoint
Business Applications
1 2 (2.56%) SAP Business One
2 1 (1.28%) Dynamics AX
2 1 (1.28%) Infor LN
2 1 (1.28%) MFGPRO
Cloud Services
1 2 (2.56%) Amazon AWS
1 2 (2.56%) Microsoft Azure
2 1 (1.28%) G Suite
2 1 (1.28%) Office 365
Communications & Networking
1 11 (14.10%) DNS
2 10 (12.82%) DHCP
3 6 (7.69%) Firewall
3 6 (7.69%) TCP/IP
4 5 (6.41%) LAN
4 5 (6.41%) WAN
5 4 (5.13%) SAN
6 3 (3.85%) Cisco IOS
6 3 (3.85%) VoIP
6 3 (3.85%) VPN
7 2 (2.56%) 3G
7 2 (2.56%) VLAN
7 2 (2.56%) Wireless
8 1 (1.28%) Broadband
8 1 (1.28%) Cisco ASA
8 1 (1.28%) Ethernet
8 1 (1.28%) Internet
8 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 8 (10.26%) SQL Server
2 1 (1.28%) Relational Database
Development Applications
1 1 (1.28%) SQL Server Management Studio (SSMS)
General
1 12 (15.38%) Publishing
2 11 (14.10%) Manufacturing
3 5 (6.41%) Telecoms
4 4 (5.13%) Retail
5 3 (3.85%) Finance
5 3 (3.85%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (2.56%) Web Services
Miscellaneous
1 11 (14.10%) Analytical Skills
2 9 (11.54%) Statistics
3 4 (5.13%) Driving Licence
4 3 (3.85%) Blackberry
4 3 (3.85%) Client/Server
5 2 (2.56%) Handset
5 2 (2.56%) Replication
6 1 (1.28%) Computer Science
6 1 (1.28%) Mobile Computing
6 1 (1.28%) PMI
Operating Systems
1 50 (64.10%) Windows
2 27 (34.62%) Windows Server
3 23 (29.49%) Windows Server 2008
4 22 (28.21%) Windows 7
5 17 (21.79%) Windows 10
6 16 (20.51%) Windows Server 2012
7 12 (15.38%) Windows 8
8 10 (12.82%) Apple iOS
9 5 (6.41%) Android
10 4 (5.13%) Unix
11 3 (3.85%) Linux
12 1 (1.28%) Windows Mobile
12 1 (1.28%) Windows Server 2003
Processes & Methodologies
1 22 (28.21%) ITIL
2 9 (11.54%) Asset Management
2 9 (11.54%) Service Delivery
3 5 (6.41%) ERP
4 4 (5.13%) CRM
5 3 (3.85%) Mentoring
6 2 (2.56%) Line Management
6 2 (2.56%) Operational Acceptance Testing
7 1 (1.28%) Agile Software Development
7 1 (1.28%) Change Management
7 1 (1.28%) Contract Management
7 1 (1.28%) Disaster Recovery
7 1 (1.28%) Logistics
7 1 (1.28%) People Management
7 1 (1.28%) PRINCE
7 1 (1.28%) PRINCE2
7 1 (1.28%) Project Management
7 1 (1.28%) Service Management
7 1 (1.28%) Ticket Management
7 1 (1.28%) Trend Analysis
Programming Languages
1 3 (3.85%) SQL
2 1 (1.28%) T-SQL
Qualifications
1 9 (11.54%) Degree
2 8 (10.26%) ITIL Certification
3 6 (7.69%) Microsoft Certification
4 5 (6.41%) MCSE
5 2 (2.56%) MCP
5 2 (2.56%) MCSA
6 1 (1.28%) DV Cleared
6 1 (1.28%) PMI Certification
6 1 (1.28%) Security Cleared
System Software
1 43 (55.13%) Active Directory
2 9 (11.54%) BitLocker
3 4 (5.13%) Hyper-V
3 4 (5.13%) XenApp
4 3 (3.85%) VMware Infrastructure
5 2 (2.56%) Terminal Services
5 2 (2.56%) VMware ESXi
6 1 (1.28%) Virtual Machines
6 1 (1.28%) vSphere
Systems Management
1 9 (11.54%) SCCM
2 2 (2.56%) Backup Exec
2 2 (2.56%) Norton AntiVirus
3 1 (1.28%) WSUS
Vendors
1 41 (52.56%) Microsoft
2 17 (21.79%) Citrix
3 16 (20.51%) VMware
4 9 (11.54%) Intel Security
4 9 (11.54%) MobileIron
5 5 (6.41%) SAP
6 4 (5.13%) Cisco
7 2 (2.56%) Kaspersky
7 2 (2.56%) Sophos
7 2 (2.56%) Symantec
7 2 (2.56%) Veeam
8 1 (1.28%) Apple
8 1 (1.28%) Google
8 1 (1.28%) Infor
8 1 (1.28%) JD Edwards
8 1 (1.28%) QAD
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