The table below looks at the statistics for the Support Technician role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Technician in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Support Technician
Rank 196 192 190
Rank change year-on-year
-4 -2
Permanent jobs requiring a Support Technician 15 18 11
As % of all permanent IT jobs located in the West Midlands 0.28% 0.33% 0.23%
As % of the Job Titles category 0.29% 0.34% 0.24%
Number of salaries quoted 11 18 7
Average salary £25,750 £28,000 £22,500
Average salary % change year-on-year
-8.03% +24.44%
90% offered a salary of more than £19,500 £17,000 £19,200
10% offered a salary of more than £30,000 £53,250 £28,200
UK excluding London average salary £23,000 £23,500 £23,000
% change year-on-year
-2.12% +2.17%
Support Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5126 5229 4617
As % of all permanent IT jobs located in the West Midlands 95.40% 94.73% 94.88%
Number of salaries quoted 4249 4442 3951
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Support Technician
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Technician in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the West Midlands

Support Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician across the West Midlands region.

Support Technician Salary Trend in the West Midlands

Support Technician
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Technician across the West Midlands region over the 3 months to 27 August 2014.

Support Technician Salary Histogram in the West Midlands

Support Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Technician within the West Midlands region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 7 £27,875 -14.23% 1
Staffordshire -3 6 £21,250 +9.79% 1
Warwickshire +12 1 - -
Coventry +1 1 £27,500 -52.17%
Support Technician
England

Support Technician
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Technician in their job title.

1 21 (75.00%) Windows
2 16 (57.14%) Active Directory
3 14 (50.00%) MS Exchange
4 13 (46.43%) Microsoft
5 8 (28.57%) Windows Server 2008
6 7 (25.00%) Windows Server 2003
6 7 (25.00%) MS Office
6 7 (25.00%) Windows 7
7 6 (21.43%) SQL Server
8 4 (14.29%) MS Excel
8 4 (14.29%) Broadband
8 4 (14.29%) LAN
8 4 (14.29%) VPN
8 4 (14.29%) Terminal Services
8 4 (14.29%) Time Management
8 4 (14.29%) NVQ Level 3
8 4 (14.29%) Windows Vista
8 4 (14.29%) Office 365
9 3 (10.71%) WSUS
9 3 (10.71%) Exchange Server 2003
9 3 (10.71%) LANDesk
9 3 (10.71%) NEC
9 3 (10.71%) Cisco
9 3 (10.71%) Avaya
9 3 (10.71%) Ethernet
9 3 (10.71%) TCP/IP
9 3 (10.71%) WAN
10 2 (7.14%) DHCP
10 2 (7.14%) DNS
10 2 (7.14%) CRM

Support Technician
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (50.00%) MS Exchange
2 3 (10.71%) Exchange Server 2003
3 2 (7.14%) Exchange Server 2010
4 1 (3.57%) IIS
4 1 (3.57%) Exchange Server 2007
Applications
1 7 (25.00%) MS Office
2 4 (14.29%) MS Excel
Business Applications
1 1 (3.57%) Dynamics CRM
Cloud Services
1 4 (14.29%) Office 365
Communications & Networking
1 4 (14.29%) Broadband
1 4 (14.29%) LAN
1 4 (14.29%) VPN
2 3 (10.71%) Ethernet
2 3 (10.71%) TCP/IP
2 3 (10.71%) WAN
3 2 (7.14%) DHCP
3 2 (7.14%) DNS
3 2 (7.14%) Firewall
4 1 (3.57%) Wireless
4 1 (3.57%) SAN
Database & Business Intelligence
1 6 (21.43%) SQL Server
2 1 (3.57%) MySQL
General
1 1 (3.57%) Telecoms
1 1 (3.57%) Finance
Miscellaneous
1 1 (3.57%) EPoS
1 1 (3.57%) Management Information System
1 1 (3.57%) PDA
1 1 (3.57%) Mobile App
Operating Systems
1 21 (75.00%) Windows
2 8 (28.57%) Windows Server 2008
3 7 (25.00%) Windows 7
3 7 (25.00%) Windows Server 2003
4 4 (14.29%) Windows Vista
5 2 (7.14%) Android
5 2 (7.14%) Linux
5 2 (7.14%) Windows 8
5 2 (7.14%) Windows Server 2012
6 1 (3.57%) Embedded Linux
6 1 (3.57%) Apple iOS
Processes & Methodologies
1 4 (14.29%) Time Management
2 2 (7.14%) CRM
3 1 (3.57%) Project Management
3 1 (3.57%) Service Management
3 1 (3.57%) Network Management
3 1 (3.57%) Change Control
3 1 (3.57%) Root Cause Analysis
3 1 (3.57%) Technical Analysis
Programming Languages
1 2 (7.14%) SQL
Qualifications
1 4 (14.29%) NVQ Level 3
2 2 (7.14%) Security Cleared
3 1 (3.57%) Degree
3 1 (3.57%) SC Cleared
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 16 (57.14%) Active Directory
2 4 (14.29%) Terminal Services
3 2 (7.14%) VMware Infrastructure
3 2 (7.14%) Hyper-V
4 1 (3.57%) XenApp
4 1 (3.57%) Microsoft Virtual Server
Systems Management
1 3 (10.71%) WSUS
Vendors
1 13 (46.43%) Microsoft
2 3 (10.71%) Avaya
2 3 (10.71%) NEC
2 3 (10.71%) Cisco
2 3 (10.71%) LANDesk
3 2 (7.14%) VMware
3 2 (7.14%) Apple
4 1 (3.57%) Sage
4 1 (3.57%) Citrix
4 1 (3.57%) Mitel
Stafford, Staffordshire
Capita Resourcing - IT Resourcing
Salary: £28000 - £32000 per annum + BENEFITS
Posted: 5 days ago
Birmingham
Capita - ITIN
Salary: £20000 - £23000 per annum
Posted: 23 days ago