Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Berkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South East > Berkshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 165 91 62
Rank change year-on-year -74 -29 -1
Permanent jobs citing Service Management 94 260 442
As % of all permanent IT jobs advertised in Berkshire 1.48% 3.00% 3.99%
As % of the Processes & Methodologies category 1.71% 3.41% 4.58%
Number of salaries quoted 49 163 315
Berkshire median annual salary £65,000 £52,500 £52,500
Median salary % change year-on-year +23.81% - +16.67%
10th Percentile £41,930 £27,500 £29,150
90th Percentile £80,750 £77,500 £67,500
South East median annual salary £45,000 £46,500 £42,500
% change year-on-year -3.23% +9.41% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Permanent vacancies with a requirement for process or methodology skills 5487 7632 9644
As % of all permanent IT jobs advertised in Berkshire 86.37% 88.11% 86.99%
Number of salaries quoted 4274 5822 7534
Berkshire median annual salary £50,000 £50,000 £50,000
10th Percentile £28,500 £30,000 £28,750
90th Percentile £75,000 £75,000 £71,250
South East median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Berkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Management in Berkshire

Service Management
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Berkshire.

Salary trend for Service Management in Berkshire

Service Management
Salary Histogram in Berkshire

The salary distribution of IT jobs citing Service Management in Berkshire over the 6 months to 24 November 2017.

Salary histogram for Service Management in Berkshire

Service Management
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Berkshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -36 24 £62,500 +31.58% 1
Bracknell -5 16 - -
Newbury -12 12 £74,000 +2.07% 2
Maidenhead -10 9 £65,000 +8.33%
Slough -16 5 £72,500 +48.72%
Wokingham - 3 £52,500 -
Service Management
South East

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region with a requirement for Service Management.

1 51 (54.26%) ITIL
2 30 (31.91%) ITSM
3 24 (25.53%) Agile Software Development
4 21 (22.34%) Degree
5 19 (20.21%) Continuous Improvement
5 19 (20.21%) Telecoms
5 19 (20.21%) Finance
6 17 (18.09%) Change Management
7 16 (17.02%) Service Delivery
8 15 (15.96%) Analytical Skills
9 14 (14.89%) Project Management
9 14 (14.89%) Microsoft
10 13 (13.83%) Security Cleared
11 12 (12.77%) Incident Management
11 12 (12.77%) PRINCE2
11 12 (12.77%) HTML
11 12 (12.77%) Java
11 12 (12.77%) Data Centre
12 11 (11.70%) ServiceNow
12 11 (11.70%) Computer Science Degree
12 11 (11.70%) JavaScript
12 11 (11.70%) J2EE
12 11 (11.70%) MySQL
12 11 (11.70%) CSS
12 11 (11.70%) Tomcat
12 11 (11.70%) Hibernate
12 11 (11.70%) Computer Science
12 11 (11.70%) Spring
13 10 (10.64%) Problem Management
13 10 (10.64%) Risk Analysis

Service Management
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.70%) Tomcat
2 4 (4.26%) Skype for Business
3 1 (1.06%) IIS
3 1 (1.06%) OpenStack
Applications
1 5 (5.32%) Microsoft Office
2 3 (3.19%) Microsoft Excel
2 3 (3.19%) Microsoft PowerPoint
2 3 (3.19%) Microsoft Project
Business Applications
1 1 (1.06%) Dynamics CRM
1 1 (1.06%) Remedy ITSM
Cloud Services
1 10 (10.64%) PaaS
2 8 (8.51%) SaaS
3 2 (2.13%) IaaS
4 1 (1.06%) Amazon AWS
4 1 (1.06%) Azure Active Directory
4 1 (1.06%) Microsoft Azure
4 1 (1.06%) Office 365
4 1 (1.06%) OpenShift
Communications & Networking
1 7 (7.45%) Unified Communications
2 6 (6.38%) Radio Access Network
3 5 (5.32%) Wireless
4 4 (4.26%) LAN
4 4 (4.26%) Skype
4 4 (4.26%) WAN
5 3 (3.19%) 4G
5 3 (3.19%) SNMP
5 3 (3.19%) VoIP
6 2 (2.13%) Broadband
6 2 (2.13%) Firewall
6 2 (2.13%) TCP/IP
7 1 (1.06%) 2G
7 1 (1.06%) BGP
7 1 (1.06%) DNS
7 1 (1.06%) Ethernet
7 1 (1.06%) INAP
7 1 (1.06%) IPsec
7 1 (1.06%) PBX
7 1 (1.06%) SS7
Database & Business Intelligence
1 11 (11.70%) MySQL
2 1 (1.06%) Big Data
2 1 (1.06%) Data Mining
2 1 (1.06%) SQL Server
Development Applications
1 1 (1.06%) Jenkins
1 1 (1.06%) JIRA
1 1 (1.06%) Redmine
General
1 19 (20.21%) Finance
1 19 (20.21%) Telecoms
2 5 (5.32%) Legal
3 4 (4.26%) Marketing
3 4 (4.26%) Retail
4 3 (3.19%) Billing
4 3 (3.19%) Manufacturing
5 2 (2.13%) Advertising
5 2 (2.13%) Law
6 1 (1.06%) Local Government
Job Titles
1 15 (15.96%) Analyst
2 13 (13.83%) Senior Manager
3 11 (11.70%) Developer
3 11 (11.70%) Java Developer
4 8 (8.51%) Change Analyst
5 7 (7.45%) Architect
5 7 (7.45%) Service Manager
6 6 (6.38%) Incident Manager
6 6 (6.38%) Major Incident Manager
6 6 (6.38%) Transition Manager
7 5 (5.32%) Engineering Manager
7 5 (5.32%) IT Manager
8 4 (4.26%) Delivery Manager
8 4 (4.26%) IT Services Manager
8 4 (4.26%) Quality Manager
8 4 (4.26%) Senior Quality Manager
8 4 (4.26%) Senior Transition Manager
9 3 (3.19%) Presales Consultant
9 3 (3.19%) Senior Sales Executive
9 3 (3.19%) Unified Communications Consultant
Libraries, Frameworks & Software Standards
1 12 (12.77%) HTML
2 11 (11.70%) CSS
2 11 (11.70%) Hibernate
2 11 (11.70%) J2EE
2 11 (11.70%) Spring
3 4 (4.26%) Web Services
4 2 (2.13%) REST
5 1 (1.06%) JSON
5 1 (1.06%) Software Packaging
5 1 (1.06%) XML
Miscellaneous
1 15 (15.96%) Analytical Skills
2 12 (12.77%) Data Centre
3 11 (11.70%) Computer Science
4 10 (10.64%) Management Information System
5 6 (6.38%) Enterprise Software
6 5 (5.32%) Virtual Team
7 2 (2.13%) CMDB
7 2 (2.13%) EPoS
8 1 (1.06%) Clustering
8 1 (1.06%) e-Health
8 1 (1.06%) Handset
8 1 (1.06%) Hybrid Cloud
8 1 (1.06%) Public Cloud
Operating Systems
1 7 (7.45%) Windows
2 2 (2.13%) Linux
2 2 (2.13%) Windows Server
3 1 (1.06%) Solaris
3 1 (1.06%) Unix
3 1 (1.06%) VMS
3 1 (1.06%) Windows 7
Processes & Methodologies
1 51 (54.26%) ITIL
2 30 (31.91%) ITSM
3 24 (25.53%) Agile Software Development
4 19 (20.21%) Continuous Improvement
5 17 (18.09%) Change Management
6 16 (17.02%) Service Delivery
7 14 (14.89%) Project Management
8 12 (12.77%) Incident Management
8 12 (12.77%) PRINCE2
9 10 (10.64%) DevOps
9 10 (10.64%) Presales
9 10 (10.64%) Problem Management
9 10 (10.64%) Risk Analysis
9 10 (10.64%) Risk Assessment
10 9 (9.57%) Business Development
10 9 (9.57%) ITIL V3
10 9 (9.57%) Test Automation
10 9 (9.57%) Trend Analysis
11 8 (8.51%) Continuous Integration
11 8 (8.51%) Time Management
Programming Languages
1 12 (12.77%) Java
2 11 (11.70%) JavaScript
3 3 (3.19%) PowerShell
3 3 (3.19%) SQL
4 1 (1.06%) Bash Shell
4 1 (1.06%) C
4 1 (1.06%) Korn
4 1 (1.06%) Perl
4 1 (1.06%) Shell Script
Qualifications
1 21 (22.34%) Degree
2 13 (13.83%) Security Cleared
3 11 (11.70%) Computer Science Degree
4 10 (10.64%) SC Cleared
5 8 (8.51%) Master's Degree
6 6 (6.38%) ISEB
7 5 (5.32%) Cisco Certification
8 4 (4.26%) CCNA
8 4 (4.26%) ISEB Practitioner
8 4 (4.26%) ITIL Certification
8 4 (4.26%) ITIL Foundation Certificate
9 3 (3.19%) DV Cleared
9 3 (3.19%) Six Sigma Black Belt
10 2 (2.13%) Microsoft Certification
10 2 (2.13%) PRINCE2 Practitioner
11 1 (1.06%) CCNP
11 1 (1.06%) CISSP
11 1 (1.06%) PMI Certification
11 1 (1.06%) PMP
11 1 (1.06%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (7.45%) SLA
2 4 (4.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 2 (2.13%) ISO 9001
3 2 (2.13%) PMO
3 2 (2.13%) QA
System Software
1 6 (6.38%) Active Directory
2 2 (2.13%) VMware ESXi
3 1 (1.06%) Docker
3 1 (1.06%) Hyper-V
3 1 (1.06%) NFS
3 1 (1.06%) Samba
3 1 (1.06%) Terminal Services
3 1 (1.06%) VMware Infrastructure
3 1 (1.06%) VMware NSX
3 1 (1.06%) vSphere
Systems Management
1 3 (3.19%) Cisco UCCX
2 2 (2.13%) Ansible
2 2 (2.13%) Puppet
2 2 (2.13%) SCCM
3 1 (1.06%) AirWatch
3 1 (1.06%) Nagios
3 1 (1.06%) Opscode Chef
3 1 (1.06%) SCOM
3 1 (1.06%) Tivoli
3 1 (1.06%) vCenter Server
Vendors
1 14 (14.89%) Microsoft
2 11 (11.70%) ServiceNow
3 6 (6.38%) Concur
3 6 (6.38%) SAP
4 5 (5.32%) Cisco
5 4 (4.26%) HP
6 3 (3.19%) BroadSoft
6 3 (3.19%) Meraki
6 3 (3.19%) Zeacom
7 2 (2.13%) Remedy
7 2 (2.13%) SolarWinds
7 2 (2.13%) VMware
8 1 (1.06%) BMC
8 1 (1.06%) EMC
8 1 (1.06%) NetApp
8 1 (1.06%) Oracle
8 1 (1.06%) Riverbed
8 1 (1.06%) Salesforce.com
8 1 (1.06%) Splunk
8 1 (1.06%) Sun