Period
to 25 June 2018

The median contractor rate for a Support Engineer was £181 per day in advertised job vacancies in the East of England during the 6 months to 25 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > East of England
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 80 80 69
Rank change year-on-year 0 -11 +7
Contract jobs requiring a Support Engineer 114 121 137
As % of all contract IT jobs advertised in the East of England 2.55% 2.71% 2.77%
As % of the Job Titles category 2.70% 2.85% 2.87%
Number of daily rates quoted 48 70 63
East of England median daily rate £181 £195 £190
Median daily rate % change year-on-year -7.05% +2.63% +8.57%
10th Percentile £105 £110 £101
90th Percentile £350 £381 £357
England median daily rate £208 £200 £265
% change year-on-year +3.75% -24.53% +17.78%
Number of hourly rates quoted 43 26 25
East of England median hourly rate £16.00 £14.50 £17.50
Median hourly rate % change year-on-year +10.34% -17.14% -1.41%
10th Percentile £13.00 £13.00 £13.00
90th Percentile £20.35 £17.50 £89.90
England median hourly rate £17.00 £15.73 £15.89
% change year-on-year +8.11% -1.05% -3.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,226 4,239 4,771
% of contract IT jobs with a recognized job title 94.67% 94.77% 96.33%
Number of daily rates quoted 2,388 2,519 2,754
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +5.26%
10th Percentile £193 £200 £210
90th Percentile £575 £575 £550
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 305 331 361
East of England median hourly rate £16.50 £18.00 £21.50
Median hourly rate % change year-on-year -8.33% -16.28% +7.50%
10th Percentile £11.30 £10.50 £11.62
90th Percentile £45.25 £47.50 £49.90
England median hourly rate £18.70 £18.69 £19.61
% change year-on-year +0.04% -4.68% +12.06%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the East of England.

Contractor daily rate trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 25 June 2018.

Contractor daily rate histogram for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the East of England.

Contractor hourly rate trend for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 25 June 2018.

Contractor hourly rate histogram for Support Engineer in the East of England

Support Engineer
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +12 58 £175 -9.09% 8
Cambridgeshire -6 25 £178 -11.25% 8
Norfolk +11 10 £212 +41.50% 2
Essex -1 9 £190 -5.00% 4
Bedfordshire +9 8 £188 -16.67% 3
Suffolk -16 4 £122 -45.78% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 25 June 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Engineer in the job title.

1 68 (59.65%) Windows
2 43 (37.72%) Microsoft
3 38 (33.33%) Active Directory
4 25 (21.93%) Windows Server
5 24 (21.05%) VMware
6 23 (20.18%) Windows 10
7 22 (19.30%) SQL
7 22 (19.30%) Security Cleared
8 21 (18.42%) Windows 7
8 21 (18.42%) Office 365
9 19 (16.67%) Microsoft Office
9 19 (16.67%) ITIL
9 19 (16.67%) SCCM
10 18 (15.79%) VMware Infrastructure
11 17 (14.91%) SC Cleared
12 16 (14.04%) Firewall
13 15 (13.16%) HP
13 15 (13.16%) MS Exchange
13 15 (13.16%) SLA
14 14 (12.28%) Cisco
14 14 (12.28%) Apple
15 12 (10.53%) Windows Server 2012
15 12 (10.53%) Citrix
16 11 (9.65%) DNS
16 11 (9.65%) LAN
16 11 (9.65%) Windows 8
17 10 (8.77%) Windows Server 2008
17 10 (8.77%) VPN
17 10 (8.77%) Migration
17 10 (8.77%) Microsoft Certification

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (13.16%) MS Exchange
2 5 (4.39%) Exchange Server 2007
2 5 (4.39%) Skype for Business
3 4 (3.51%) Exchange Server 2010
4 3 (2.63%) Exchange Server 2013
4 3 (2.63%) IBM Notes
5 2 (1.75%) IIS
6 1 (0.88%) Apache
6 1 (0.88%) Confluence
6 1 (0.88%) SharePoint
6 1 (0.88%) ThingWorx
6 1 (0.88%) WebLogic
Applications
1 19 (16.67%) Microsoft Office
2 7 (6.14%) Microsoft Excel
3 2 (1.75%) AutoCAD
3 2 (1.75%) Windchill
4 1 (0.88%) MS Visio
4 1 (0.88%) Spreadsheet
Business Applications
1 1 (0.88%) Payment Gateway
Cloud Services
1 21 (18.42%) Office 365
2 4 (3.51%) Microsoft Azure
3 2 (1.75%) Amazon AWS
3 2 (1.75%) Azure Active Directory
4 1 (0.88%) Akamai
4 1 (0.88%) IaaS
4 1 (0.88%) OneDrive
Communications & Networking
1 16 (14.04%) Firewall
2 11 (9.65%) DNS
2 11 (9.65%) LAN
3 10 (8.77%) VPN
4 8 (7.02%) DHCP
4 8 (7.02%) HTTP
4 8 (7.02%) VoIP
5 7 (6.14%) SMTP
5 7 (6.14%) WAN
6 6 (5.26%) Skype
7 5 (4.39%) Internet
7 5 (4.39%) TCP/IP
7 5 (4.39%) Wireless
8 4 (3.51%) VLAN
9 3 (2.63%) NetScaler
9 3 (2.63%) Wi-Fi
10 2 (1.75%) Kerberos
11 1 (0.88%) FTP
11 1 (0.88%) HTTPS
11 1 (0.88%) SNMP
Database & Business Intelligence
1 5 (4.39%) Crystal Reports
1 5 (4.39%) MS Access
2 3 (2.63%) MySQL
3 1 (0.88%) Big Data
3 1 (0.88%) Power BI
3 1 (0.88%) SQL Server
3 1 (0.88%) SQL Server Integration Services
Development Applications
1 1 (0.88%) Jenkins
1 1 (0.88%) JIRA
1 1 (0.88%) Maven
1 1 (0.88%) MSI
1 1 (0.88%) Sonatype Nexus
General
1 8 (7.02%) Finance
2 6 (5.26%) Manufacturing
3 5 (4.39%) Telecoms
4 3 (2.63%) Advertising
4 3 (2.63%) Retail
5 2 (1.75%) Banking
6 1 (0.88%) Electronics
6 1 (0.88%) Law
6 1 (0.88%) Marketing
6 1 (0.88%) Publishing
Libraries, Frameworks & Software Standards
1 5 (4.39%) XML
2 2 (1.75%) ADSI
2 2 (1.75%) JSON
2 2 (1.75%) LDAP
2 2 (1.75%) Middleware
3 1 (0.88%) .NET
3 1 (0.88%) Web Services
Miscellaneous
1 6 (5.26%) Analytical Skills
2 5 (4.39%) LIMS
3 4 (3.51%) Data Centre
3 4 (3.51%) Video Conferencing
4 3 (2.63%) Clustering
4 3 (2.63%) Management Information System
4 3 (2.63%) Self-Motivation
5 2 (1.75%) Chip and PIN
5 2 (1.75%) iPad
5 2 (1.75%) iPhone
5 2 (1.75%) PKI
6 1 (0.88%) Client/Server
6 1 (0.88%) Fat Client
6 1 (0.88%) Linux Command Line
6 1 (0.88%) Mobile App
6 1 (0.88%) Thin Client
Operating Systems
1 68 (59.65%) Windows
2 25 (21.93%) Windows Server
3 23 (20.18%) Windows 10
4 21 (18.42%) Windows 7
5 12 (10.53%) Windows Server 2012
6 11 (9.65%) Windows 8
7 10 (8.77%) Windows Server 2008
8 9 (7.89%) Windows XP
9 4 (3.51%) Apple iOS
9 4 (3.51%) Linux
10 3 (2.63%) Unix
10 3 (2.63%) Windows NT
10 3 (2.63%) Windows Server 2003
11 2 (1.75%) Android
11 2 (1.75%) Mac OS
11 2 (1.75%) Windows Vista
12 1 (0.88%) HPUX
12 1 (0.88%) Mac OS X
12 1 (0.88%) Red Hat Enterprise Linux
12 1 (0.88%) Windows Mobile
Processes & Methodologies
1 19 (16.67%) ITIL
2 10 (8.77%) Migration
3 9 (7.89%) Information Security
3 9 (7.89%) Time Management
4 7 (6.14%) Business Intelligence
5 5 (4.39%) ERP
5 5 (4.39%) Incident Management
5 5 (4.39%) Problem-Solving
5 5 (4.39%) Quality Management
5 5 (4.39%) Ticket Management
6 4 (3.51%) Business Continuity
6 4 (3.51%) E-Commerce
6 4 (3.51%) Problem Management
6 4 (3.51%) Server Virtualisation
7 3 (2.63%) Break/Fix
7 3 (2.63%) Change Management
7 3 (2.63%) CRM
7 3 (2.63%) Disk Encryption
7 3 (2.63%) Stakeholder Management
7 3 (2.63%) Task Automation
Programming Languages
1 22 (19.30%) SQL
2 6 (5.26%) Java
2 6 (5.26%) PowerShell
3 5 (4.39%) PHP
3 5 (4.39%) VBA
4 4 (3.51%) C
5 2 (1.75%) Bash Shell
5 2 (1.75%) Perl
6 1 (0.88%) C#
6 1 (0.88%) Groovy
6 1 (0.88%) JavaScript
6 1 (0.88%) Korn
6 1 (0.88%) Python
6 1 (0.88%) Ruby
6 1 (0.88%) Shell Script
Qualifications
1 22 (19.30%) Security Cleared
2 17 (14.91%) SC Cleared
3 10 (8.77%) Microsoft Certification
4 5 (4.39%) ITIL Certification
4 5 (4.39%) MCP
5 3 (2.63%) Cisco Certification
5 3 (2.63%) Degree
5 3 (2.63%) MCSE
6 1 (0.88%) CCNA
6 1 (0.88%) CCNP
6 1 (0.88%) MCSA
Quality Assurance & Compliance
1 15 (13.16%) SLA
2 2 (1.75%) GxP
3 1 (0.88%) GMP
System Software
1 38 (33.33%) Active Directory
2 18 (15.79%) VMware Infrastructure
3 7 (6.14%) XenApp
4 6 (5.26%) Hyper-V
5 5 (4.39%) Virtual Desktop
6 3 (2.63%) BitLocker
6 3 (2.63%) Citrix Presentation Server
6 3 (2.63%) VirtualBox
6 3 (2.63%) XenDesktop
6 3 (2.63%) XenServer
7 2 (1.75%) Virtual Machines
7 2 (1.75%) vSphere
Systems Management
1 19 (16.67%) SCCM
2 3 (2.63%) Backup Exec
2 3 (2.63%) Norton AntiVirus
3 2 (1.75%) Microsoft Intune
3 2 (1.75%) SCOM
4 1 (0.88%) AirWatch
4 1 (0.88%) Ansible
4 1 (0.88%) McAfee ePO
4 1 (0.88%) Systems Management Server (SMS)
4 1 (0.88%) Terraform
4 1 (0.88%) vCenter Server
4 1 (0.88%) WSUS
Vendors
1 43 (37.72%) Microsoft
2 24 (21.05%) VMware
3 15 (13.16%) HP
4 14 (12.28%) Apple
4 14 (12.28%) Cisco
5 12 (10.53%) Citrix
6 9 (7.89%) Veeam
7 8 (7.02%) Dell
8 6 (5.26%) McAfee
9 5 (4.39%) JD Edwards
9 5 (4.39%) Symantec
10 3 (2.63%) Acronis
10 3 (2.63%) IBM
10 3 (2.63%) Kaspersky
10 3 (2.63%) Mitel
10 3 (2.63%) Oracle
10 3 (2.63%) ServiceNow
10 3 (2.63%) Sophos
11 2 (1.75%) Lumension
11 2 (1.75%) NetApp