Period
to 17 October 2019

The median contractor rate for a Support Engineer was £160 per day in advertised job vacancies in the East of England during the 6 months to 17 October 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > East of England
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 70 89 91
Rank change year-on-year +19 +2 -14
Contract jobs requiring a Support Engineer 119 137 129
As % of all contract IT jobs advertised in the East of England 2.96% 2.69% 2.55%
As % of the Job Titles category 3.18% 2.85% 2.71%
Number of daily rates quoted 77 69 45
East of England median daily rate £160 £190 £167
Median daily rate % change year-on-year -15.79% +14.11% -12.37%
10th Percentile £114 £108 £105
90th Percentile £388 £359 £375
England median daily rate £200 £190 £200
% change year-on-year +5.26% -5.00% -20.16%
Number of hourly rates quoted 14 44 45
East of England median hourly rate £16.20 £17.50 £16.81
Median hourly rate % change year-on-year -7.43% +4.14% +10.20%
10th Percentile £14.41 £12.68 £13.00
90th Percentile £17.50 £19.94 £18.00
England median hourly rate £17.00 £17.50 £16.30
% change year-on-year -2.86% +7.36% +5.16%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 3,737 4,799 4,755
% of contract IT jobs with a recognized job title 93.05% 94.15% 94.10%
Number of daily rates quoted 2,289 2,828 2,740
East of England median daily rate £425 £425 £415
Median daily rate % change year-on-year - +2.38% +7.13%
10th Percentile £200 £191 £213
90th Percentile £595 £578 £575
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 250 312 368
East of England median hourly rate £16.10 £17.40 £18.00
Median hourly rate % change year-on-year -7.47% -3.33% -11.42%
10th Percentile £10.73 £12.03 £11.13
90th Percentile £49.78 £48.70 £47.50
England median hourly rate £20.00 £18.35 £18.70
% change year-on-year +8.99% -1.87% +1.08%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the East of England.

Contractor daily rate trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 17 October 2019.

Contractor daily rate histogram for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the East of England.

Contractor hourly rate trend for Support Engineer in the East of England

Support Engineer
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +2 40 £150 +15.38% 25
Hertfordshire -15 36 £140 -24.32% 40
Essex +39 23 £400 +87.13% 18
Norfolk +5 10 £213 - 7
Bedfordshire +6 6 £125 -60.00% 10
Suffolk +6 4 £105 -13.22% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 October 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Engineer in the job title.

1 80 (67.23%) Windows
2 46 (38.66%) Active Directory
3 44 (36.97%) Windows 10
4 39 (32.77%) Microsoft
5 37 (31.09%) Office 365
6 28 (23.53%) SCCM
6 28 (23.53%) Microsoft Office
7 27 (22.69%) Windows 7
7 27 (22.69%) Windows Server
8 24 (20.17%) VMware
9 18 (15.13%) VMware Infrastructure
10 16 (13.45%) SLA
11 15 (12.61%) DNS
12 13 (10.92%) Hyper-V
12 13 (10.92%) DHCP
12 13 (10.92%) Public Sector
13 12 (10.08%) Finance
14 11 (9.24%) Security Cleared
14 11 (9.24%) Windows Server 2012
14 11 (9.24%) ServiceNow
14 11 (9.24%) Problem-Solving
15 10 (8.40%) SC Cleared
15 10 (8.40%) Windows Server 2008
15 10 (8.40%) Migration
15 10 (8.40%) MS Exchange
15 10 (8.40%) ITIL
16 9 (7.56%) Linux
16 9 (7.56%) SQL
16 9 (7.56%) Citrix
16 9 (7.56%) PowerShell

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.40%) MS Exchange
2 4 (3.36%) IBM Notes
3 3 (2.52%) WebSphere
3 3 (2.52%) WildFly
4 2 (1.68%) IBM Domino
5 1 (0.84%) Apache
5 1 (0.84%) Exchange Server 2013
5 1 (0.84%) IIS
5 1 (0.84%) JBoss
5 1 (0.84%) Skype for Business
5 1 (0.84%) Tomcat
Applications
1 28 (23.53%) Microsoft Office
2 1 (0.84%) Microsoft Project
2 1 (0.84%) MS Visio
Business Applications
1 1 (0.84%) Remedy ITSM
Cloud Services
1 37 (31.09%) Office 365
2 7 (5.88%) Azure
3 2 (1.68%) IaaS
3 2 (1.68%) OneDrive
4 1 (0.84%) AWS
4 1 (0.84%) Azure Active Directory
4 1 (0.84%) Mimecast
4 1 (0.84%) PaaS
4 1 (0.84%) SaaS
Communications & Networking
1 15 (12.61%) DNS
2 13 (10.92%) DHCP
3 6 (5.04%) LAN
3 6 (5.04%) TCP/IP
4 4 (3.36%) WAN
5 3 (2.52%) Firewall
5 3 (2.52%) Remote Desktop
6 2 (1.68%) Internet
6 2 (1.68%) VPN
6 2 (1.68%) Wireless
7 1 (0.84%) HTTP
7 1 (0.84%) HTTPS
7 1 (0.84%) Intranet
7 1 (0.84%) Skype
7 1 (0.84%) VoIP
7 1 (0.84%) WLAN
Database & Business Intelligence
1 2 (1.68%) MySQL
2 1 (0.84%) Big Data
2 1 (0.84%) Cosmos DB
2 1 (0.84%) Data Warehouse
2 1 (0.84%) MariaDB
2 1 (0.84%) MySQL Workbench
2 1 (0.84%) Oracle ODI
2 1 (0.84%) PostgreSQL
Development Applications
1 3 (2.52%) MSI
1 3 (2.52%) Oracle Forms
General
1 13 (10.92%) Public Sector
2 12 (10.08%) Finance
3 8 (6.72%) Manufacturing
3 8 (6.72%) Telecoms
4 6 (5.04%) Electronics
4 6 (5.04%) Marketing
5 4 (3.36%) Back Office
6 3 (2.52%) Law
7 2 (1.68%) Retail
8 1 (0.84%) Legal
8 1 (0.84%) Local Government
Libraries, Frameworks & Software Standards
1 3 (2.52%) Middleware
1 3 (2.52%) Spring Boot
2 2 (1.68%) LDAP
2 2 (1.68%) Spring
3 1 (0.84%) OAuth
3 1 (0.84%) OpenID
3 1 (0.84%) SAML
Miscellaneous
1 9 (7.56%) Analytical Skills
1 9 (7.56%) iPhone
2 8 (6.72%) Driving Licence
3 6 (5.04%) PKI
4 5 (4.20%) Smartphone
5 3 (2.52%) BYOD
5 3 (2.52%) PDA
5 3 (2.52%) Self-Motivation
5 3 (2.52%) Wiki
6 2 (1.68%) EPoS
7 1 (0.84%) Clustering
7 1 (0.84%) Data Centre
7 1 (0.84%) Enterprise Software
7 1 (0.84%) Enterprise Storage
7 1 (0.84%) Fat Client
7 1 (0.84%) Handset
7 1 (0.84%) Management Information System
7 1 (0.84%) NHS
7 1 (0.84%) Thin Client
7 1 (0.84%) Video\Live Streaming
Operating Systems
1 80 (67.23%) Windows
2 44 (36.97%) Windows 10
3 27 (22.69%) Windows 7
3 27 (22.69%) Windows Server
4 11 (9.24%) Windows Server 2012
5 10 (8.40%) Windows Server 2008
6 9 (7.56%) Linux
7 8 (6.72%) Android
8 7 (5.88%) Apple iOS
8 7 (5.88%) Mac OS
8 7 (5.88%) Windows 8
9 4 (3.36%) Unix
10 1 (0.84%) CentOS
10 1 (0.84%) SUSE Linux Enterprise Server
10 1 (0.84%) Ubuntu
10 1 (0.84%) Windows Server 2003
Processes & Methodologies
1 11 (9.24%) Problem-Solving
2 10 (8.40%) ITIL
2 10 (8.40%) Migration
3 9 (7.56%) Infrastructure Engineering
4 6 (5.04%) Business Intelligence
4 6 (5.04%) Digital Marketing
4 6 (5.04%) ITSM
4 6 (5.04%) Programme Management
4 6 (5.04%) Root Cause Analysis
5 5 (4.20%) Incident Management
6 4 (3.36%) Network Management
7 3 (2.52%) Application Packaging
7 3 (2.52%) Asset Management
7 3 (2.52%) Hardware Maintenance
7 3 (2.52%) Performance Tuning
7 3 (2.52%) Preventative Maintenance
7 3 (2.52%) Server Virtualisation
7 3 (2.52%) Service Delivery
7 3 (2.52%) Software Deployment
8 2 (1.68%) Break/Fix
Programming Languages
1 9 (7.56%) PowerShell
1 9 (7.56%) SQL
2 6 (5.04%) Python
2 6 (5.04%) VB
3 3 (2.52%) Bash Shell
3 3 (2.52%) Java
3 3 (2.52%) Perl
3 3 (2.52%) PL/SQL
4 1 (0.84%) Shell Script
4 1 (0.84%) VBA
4 1 (0.84%) VBScript
Qualifications
1 11 (9.24%) Security Cleared
2 10 (8.40%) SC Cleared
3 3 (2.52%) Microsoft Certification
4 2 (1.68%) MCSE
5 1 (0.84%) CCNA
5 1 (0.84%) Cisco Certification
5 1 (0.84%) DBS Check
5 1 (0.84%) Degree
5 1 (0.84%) ITIL Certification
5 1 (0.84%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (13.45%) SLA
System Software
1 46 (38.66%) Active Directory
2 18 (15.13%) VMware Infrastructure
3 13 (10.92%) Hyper-V
4 6 (5.04%) Microsoft App-V
5 4 (3.36%) XenApp
6 3 (2.52%) vSphere
6 3 (2.52%) XenDesktop
7 2 (1.68%) Citrix Hypervisor
7 2 (1.68%) Virtual Servers
8 1 (0.84%) Docker
8 1 (0.84%) Virtual Desktop
8 1 (0.84%) Virtual Machines
8 1 (0.84%) VMware ESXi
8 1 (0.84%) VMware Server
Systems Management
1 28 (23.53%) SCCM
2 4 (3.36%) NetBackup
3 2 (1.68%) SCOM
3 2 (1.68%) Systems Management Server (SMS)
4 1 (0.84%) Ansible
4 1 (0.84%) Check_MK
4 1 (0.84%) HP Data Protector
4 1 (0.84%) Opscode Chef
4 1 (0.84%) Puppet
4 1 (0.84%) Single Sign-On
4 1 (0.84%) vCenter Server
Vendors
1 39 (32.77%) Microsoft
2 24 (20.17%) VMware
3 11 (9.24%) ServiceNow
4 9 (7.56%) Citrix
5 6 (5.04%) IBM
5 6 (5.04%) Lotus
5 6 (5.04%) SAP
6 5 (4.20%) Apple
6 5 (4.20%) Cisco
6 5 (4.20%) NetApp
7 4 (3.36%) Oracle
7 4 (3.36%) Veritas
8 3 (2.52%) HP
9 2 (1.68%) Dell
9 2 (1.68%) Red Hat
9 2 (1.68%) Remedy
9 2 (1.68%) Samsung
9 2 (1.68%) Sun
9 2 (1.68%) Toshiba
10 1 (0.84%) Yealink