Period
to 5 June 2020

The median contractor rate for a Support Engineer was £170 per day in advertised job vacancies in the East of England during the 6 months to 5 June 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > East of England
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 54 82 88
Rank change year-on-year +28 +6 -6
Contract jobs requiring a Support Engineer 73 108 110
As % of all contract jobs advertised in the East of England 3.22% 2.64% 2.50%
As % of the Job Titles category 3.46% 2.83% 2.63%
Number of daily rates quoted 39 67 44
Median daily rate £170 £152 £176
Median daily rate % change year-on-year +11.84% -13.76% -8.44%
10th Percentile £113 £113 £105
90th Percentile £338 £350 £350
England median daily rate £190 £200 £210
% change year-on-year -5.00% -4.76% +5.00%
Number of hourly rates quoted 18 21 41
Median hourly rate £19.50 £19.50 £16.00
Median hourly rate % change year-on-year - +21.88% +10.34%
10th Percentile £16.10 £14.80 £13.00
90th Percentile £67.26 £29.25 £20.57
England median hourly rate £17.50 £17.00 £17.33
% change year-on-year +2.94% -1.88% +8.28%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 2,107 3,822 4,182
% of contract IT jobs with a recognized job title 93.07% 93.29% 94.87%
Number of daily rates quoted 1,223 2,243 2,366
Median daily rate £425 £440 £425
Median daily rate % change year-on-year -3.41% +3.53% +6.25%
10th Percentile £173 £213 £200
90th Percentile £583 £588 £575
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +4.65%
Number of hourly rates quoted 148 269 292
Median hourly rate £18.36 £16.00 £16.00
Median hourly rate % change year-on-year +14.72% - -19.60%
10th Percentile £12.25 £10.30 £11.17
90th Percentile £55.00 £50.00 £46.23
Median hourly rate £21.50 £19.50 £18.52
% change year-on-year +10.26% +5.29% -1.67%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Support Engineer in the East of England.

Daily rate trend for Support Engineer in the East of England

Support Engineer
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Support Engineer in the East of England over the 6 months to 5 June 2020.

Daily rate histogram for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Support Engineer in the East of England.

Hourly rate trend for Support Engineer in the East of England

Support Engineer
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Support Engineer in the East of England over the 6 months to 5 June 2020.

Hourly rate histogram for Support Engineer in the East of England

Support Engineer
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +22 19 £175 +34.62% 7
Essex +29 16 £169 -32.60% 1
Cambridgeshire +7 15 £130 +8.33% 5
Bedfordshire +21 10 £238 +69.64% 2
Norfolk +14 6 £185 -12.84% 1
Suffolk +4 4 £125 -54.55% 3
East Anglia 0 3 - -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 5 June 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Engineer in the job title.

1 47 (64.38%) Windows
2 33 (45.21%) Windows 10
3 29 (39.73%) Active Directory
4 24 (32.88%) Office 365
5 20 (27.40%) Microsoft
6 17 (23.29%) SCCM
7 15 (20.55%) Microsoft Office
8 13 (17.81%) Windows 7
9 12 (16.44%) ITIL
10 11 (15.07%) NHS
11 10 (13.70%) VPN
12 8 (10.96%) Citrix
12 8 (10.96%) Windows Server
12 8 (10.96%) Problem-Solving
13 7 (9.59%) LAN
13 7 (9.59%) Apple
14 6 (8.22%) VMware
14 6 (8.22%) Security Cleared
14 6 (8.22%) VoIP
14 6 (8.22%) WAN
15 5 (6.85%) Service Delivery
15 5 (6.85%) Cisco
15 5 (6.85%) Infrastructure Engineering
15 5 (6.85%) Network Management
16 4 (5.48%) Coaching
16 4 (5.48%) Driving Licence
16 4 (5.48%) Wi-Fi
16 4 (5.48%) Google
16 4 (5.48%) TCP/IP
16 4 (5.48%) Windows XP

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.11%) SharePoint
2 1 (1.37%) Documentum
2 1 (1.37%) Skype for Business
Applications
1 15 (20.55%) Microsoft Office
2 3 (4.11%) Microsoft Excel
3 1 (1.37%) Microsoft PowerPoint
Business Applications
1 2 (2.74%) Elite 3E
2 1 (1.37%) Carpe Diem
2 1 (1.37%) Dynamics AX
2 1 (1.37%) Dynamics CRM
2 1 (1.37%) NetSuite
Cloud Services
1 24 (32.88%) Office 365
2 2 (2.74%) Azure
3 1 (1.37%) Azure Active Directory
3 1 (1.37%) Dynamics 365
3 1 (1.37%) OneDrive
3 1 (1.37%) PaaS
3 1 (1.37%) SaaS
Communications & Networking
1 10 (13.70%) VPN
2 7 (9.59%) LAN
3 6 (8.22%) VoIP
3 6 (8.22%) WAN
4 4 (5.48%) TCP/IP
4 4 (5.48%) Wi-Fi
5 3 (4.11%) DNS
6 2 (2.74%) DHCP
6 2 (2.74%) Firewall
7 1 (1.37%) Broadband
7 1 (1.37%) Cisco ASA
7 1 (1.37%) Cisco Nexus
7 1 (1.37%) ISDN
7 1 (1.37%) NAS
7 1 (1.37%) Network Security
7 1 (1.37%) SAN
7 1 (1.37%) Skype
7 1 (1.37%) Wireless
7 1 (1.37%) WLAN
Database & Business Intelligence
1 1 (1.37%) SQL Server
Development Applications
1 1 (1.37%) Hudson
1 1 (1.37%) Sonatype Nexus
General
1 2 (2.74%) Legal
2 1 (1.37%) Finance
2 1 (1.37%) Law
2 1 (1.37%) Public Sector
2 1 (1.37%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.37%) .NET
Miscellaneous
1 11 (15.07%) NHS
2 4 (5.48%) Driving Licence
3 1 (1.37%) Analytical Skills
3 1 (1.37%) BYOD
3 1 (1.37%) Fat Client
3 1 (1.37%) Management Information System
3 1 (1.37%) Replication
3 1 (1.37%) Thin Client
Operating Systems
1 47 (64.38%) Windows
2 33 (45.21%) Windows 10
3 13 (17.81%) Windows 7
4 8 (10.96%) Windows Server
5 4 (5.48%) Windows XP
6 3 (4.11%) Apple iOS
6 3 (4.11%) Linux
7 2 (2.74%) Mac OS
7 2 (2.74%) Mac OS X
7 2 (2.74%) Windows 8
7 2 (2.74%) Windows Server 2003
7 2 (2.74%) Windows Server 2008
7 2 (2.74%) Windows Server 2012
8 1 (1.37%) Android
8 1 (1.37%) VMS
8 1 (1.37%) Windows Server 2016
8 1 (1.37%) Windows Server 2019
8 1 (1.37%) Windows Vista
Processes & Methodologies
1 12 (16.44%) ITIL
2 8 (10.96%) Problem-Solving
3 5 (6.85%) Infrastructure Engineering
3 5 (6.85%) Network Management
3 5 (6.85%) Service Delivery
4 4 (5.48%) Coaching
5 3 (4.11%) Configuration Management
5 3 (4.11%) Incident Management
5 3 (4.11%) Service Management
6 2 (2.74%) Hardware Maintenance
6 2 (2.74%) Migration
7 1 (1.37%) Asset Management
7 1 (1.37%) Change Management
7 1 (1.37%) Data Management
7 1 (1.37%) Disaster Recovery
7 1 (1.37%) Information Security
7 1 (1.37%) ITSM
7 1 (1.37%) Network Design
7 1 (1.37%) PRINCE2
7 1 (1.37%) Validation
Programming Languages
1 2 (2.74%) C
1 2 (2.74%) SQL
2 1 (1.37%) C#
2 1 (1.37%) PowerShell
Qualifications
1 6 (8.22%) Security Cleared
2 3 (4.11%) Cisco Certification
2 3 (4.11%) ITIL Foundation Certificate
3 2 (2.74%) CCNA
3 2 (2.74%) CCNP
3 2 (2.74%) Degree
4 1 (1.37%) APMG
4 1 (1.37%) Computer Science Degree
4 1 (1.37%) DBS Check
4 1 (1.37%) DV Cleared
4 1 (1.37%) ITIL Certification
4 1 (1.37%) Microsoft Certification
4 1 (1.37%) SC Cleared
Quality Assurance & Compliance
1 3 (4.11%) SLA
System Software
1 29 (39.73%) Active Directory
2 3 (4.11%) VMware Infrastructure
3 2 (2.74%) Hyper-V
3 2 (2.74%) Virtual Machines
3 2 (2.74%) XenApp
4 1 (1.37%) BitLocker
4 1 (1.37%) Firmware
4 1 (1.37%) Terminal Services
4 1 (1.37%) vCloud
4 1 (1.37%) Virtual Desktop
4 1 (1.37%) VMware ESXi
Systems Management
1 17 (23.29%) SCCM
2 2 (2.74%) AirWatch
2 2 (2.74%) Microsoft Intune
3 1 (1.37%) SCOM
3 1 (1.37%) vCenter Server
3 1 (1.37%) vMotion
3 1 (1.37%) WSUS
Vendors
1 20 (27.40%) Microsoft
2 8 (10.96%) Citrix
3 7 (9.59%) Apple
4 6 (8.22%) VMware
5 5 (6.85%) Cisco
6 4 (5.48%) Google
7 3 (4.11%) ServiceNow
8 2 (2.74%) Fujitsu
8 2 (2.74%) Meraki
8 2 (2.74%) NetApp
8 2 (2.74%) Symantec
8 2 (2.74%) Veeam
9 1 (1.37%) HP
9 1 (1.37%) iManage
9 1 (1.37%) JD Edwards
9 1 (1.37%) Juniper
9 1 (1.37%) Palo Alto
9 1 (1.37%) Remedy