Period
to 10 December 2018

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in the East of England during the 6 months to 10 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > East of England
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 86 72 78
Rank change year-on-year -14 +6 +16
Contract jobs requiring a Support Engineer 137 158 127
As % of all contract IT jobs advertised in the East of England 2.75% 3.12% 2.65%
As % of the Job Titles category 2.93% 3.31% 2.77%
Number of daily rates quoted 76 70 60
East of England median daily rate £190 £160 £180
Median daily rate % change year-on-year +18.75% -11.11% +16.13%
10th Percentile £110 £106 £113
90th Percentile £388 £351 £309
England median daily rate £198 £200 £225
% change year-on-year -1.25% -11.11% +2.27%
Number of hourly rates quoted 31 40 30
East of England median hourly rate £17.50 £17.15 £14.50
Median hourly rate % change year-on-year +2.03% +18.29% -8.05%
10th Percentile £12.55 £13.00 £10.63
90th Percentile £20.13 £18.85 £17.50
England median hourly rate £17.50 £16.75 £15.00
% change year-on-year +4.48% +11.67% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,673 4,775 4,584
% of contract IT jobs with a recognized job title 93.85% 94.35% 95.74%
Number of daily rates quoted 2,768 2,758 2,634
East of England median daily rate £425 £413 £388
Median daily rate % change year-on-year +3.03% +6.45% -0.64%
10th Percentile £200 £206 £200
90th Percentile £588 £575 £538
England median daily rate £458 £450 £425
% change year-on-year +1.67% +5.88% +3.03%
Number of hourly rates quoted 292 366 373
East of England median hourly rate £17.32 £18.75 £20.00
Median hourly rate % change year-on-year -7.63% -6.25% -4.76%
10th Percentile £11.17 £11.13 £11.00
90th Percentile £48.25 £47.50 £46.00
England median hourly rate £18.28 £18.70 £18.35
% change year-on-year -2.23% +1.89% +1.96%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the East of England.

Contractor daily rate trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 10 December 2018.

Contractor daily rate histogram for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the East of England.

Contractor hourly rate trend for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 10 December 2018.

Contractor hourly rate histogram for Support Engineer in the East of England

Support Engineer
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -7 52 £190 -1.12% 13
Cambridgeshire -3 35 £129 -35.63% 14
Essex -16 19 £214 +69.31% 5
Bedfordshire -2 11 £325 +183.92% 8
Norfolk +15 10 £213 +37.10%
Suffolk +1 9 £120 - 1
East Anglia - 1 £152 - 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 10 December 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Engineer in the job title.

1 94 (68.61%) Windows
2 60 (43.80%) Active Directory
3 57 (41.61%) Microsoft
4 50 (36.50%) Office 365
5 35 (25.55%) Windows 7
6 33 (24.09%) Windows 10
7 32 (23.36%) Windows Server
8 29 (21.17%) Microsoft Office
9 28 (20.44%) VMware
10 19 (13.87%) SCCM
11 18 (13.14%) Apple
12 17 (12.41%) Windows 8
13 16 (11.68%) ITIL
13 16 (11.68%) Linux
14 15 (10.95%) Infrastructure Engineering
14 15 (10.95%) DNS
15 14 (10.22%) Windows Server 2012
15 14 (10.22%) VMware ESXi
16 13 (9.49%) Apple iOS
16 13 (9.49%) Skype for Business
16 13 (9.49%) Analytical Skills
16 13 (9.49%) Skype
17 12 (8.76%) Problem-Solving
17 12 (8.76%) Software Deployment
17 12 (8.76%) Cisco
18 11 (8.03%) SLA
18 11 (8.03%) Incident Management
18 11 (8.03%) Android
18 11 (8.03%) Security Cleared
19 10 (7.30%) Mac OS

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (9.49%) Skype for Business
2 9 (6.57%) MS Exchange
3 5 (3.65%) Tomcat
4 4 (2.92%) GlassFish
4 4 (2.92%) SharePoint
5 2 (1.46%) Apache
5 2 (1.46%) Exchange Server 2007
6 1 (0.73%) BizTalk Server
6 1 (0.73%) Exchange Server 2010
6 1 (0.73%) Exchange Server 2013
6 1 (0.73%) IIS
6 1 (0.73%) JBoss
6 1 (0.73%) WildFly
Applications
1 29 (21.17%) Microsoft Office
2 4 (2.92%) Microsoft Project
3 2 (1.46%) Microsoft Excel
4 1 (0.73%) Microsoft PowerPoint
Business Applications
1 1 (0.73%) Dynamics CRM
1 1 (0.73%) Dynamics NAV
1 1 (0.73%) SystmOne
Cloud Services
1 50 (36.50%) Office 365
2 9 (6.57%) Microsoft Azure
3 8 (5.84%) Amazon AWS
3 8 (5.84%) OneDrive
4 5 (3.65%) Mimecast
5 4 (2.92%) G Suite
6 2 (1.46%) Cloud Computing
7 1 (0.73%) Akamai
7 1 (0.73%) Azure Active Directory
7 1 (0.73%) Dynamics 365
7 1 (0.73%) IaaS
Communications & Networking
1 15 (10.95%) DNS
2 13 (9.49%) Skype
3 9 (6.57%) DHCP
4 8 (5.84%) TCP/IP
5 6 (4.38%) Internet
5 6 (4.38%) NAS
5 6 (4.38%) SAN
6 5 (3.65%) Wireless
7 4 (2.92%) Cisco IPT
7 4 (2.92%) Firewall
7 4 (2.92%) IP Telephony
7 4 (2.92%) LAN
8 3 (2.19%) VoIP
8 3 (2.19%) WAN
9 2 (1.46%) Remote Desktop
10 1 (0.73%) BIG-IP
10 1 (0.73%) SSL
10 1 (0.73%) Structured Cabling
10 1 (0.73%) VPN
10 1 (0.73%) Wi-Fi
Database & Business Intelligence
1 7 (5.11%) SQL Server
2 4 (2.92%) SQL Server 2008
3 2 (1.46%) Electronic Patient Records
4 1 (0.73%) Big Data
4 1 (0.73%) MySQL
4 1 (0.73%) SQL Server 2014
4 1 (0.73%) SQL Server 2016
Development Applications
1 1 (0.73%) Git (software)
1 1 (0.73%) Hudson
1 1 (0.73%) Jenkins
1 1 (0.73%) Team Foundation Server
1 1 (0.73%) Visual Studio
General
1 8 (5.84%) Telecoms
2 7 (5.11%) Finance
2 7 (5.11%) Marketing
2 7 (5.11%) Publishing
3 4 (2.92%) Pharmaceutical
4 1 (0.73%) Back Office
4 1 (0.73%) Electronics
4 1 (0.73%) French Language
4 1 (0.73%) Legal
4 1 (0.73%) Mandarin Language
4 1 (0.73%) Manufacturing
4 1 (0.73%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.46%) HTML
1 2 (1.46%) Web Services
2 1 (0.73%) .NET
2 1 (0.73%) Elastic Stack
2 1 (0.73%) HTML5
2 1 (0.73%) Silverlight
2 1 (0.73%) Spring Boot
2 1 (0.73%) WPF
Miscellaneous
1 13 (9.49%) Analytical Skills
2 7 (5.11%) Management Information System
3 4 (2.92%) Fat Client
3 4 (2.92%) Thin Client
3 4 (2.92%) User Experience
4 3 (2.19%) NHS
4 3 (2.19%) Smartphone
5 2 (1.46%) Data Centre
5 2 (1.46%) e-Health
5 2 (1.46%) LIMS
5 2 (1.46%) PACS
5 2 (1.46%) PDA
5 2 (1.46%) Video Conferencing
6 1 (0.73%) Clustering
6 1 (0.73%) Driving Licence
6 1 (0.73%) Enterprise Software
6 1 (0.73%) iPad
6 1 (0.73%) PKI
6 1 (0.73%) Self-Motivation
6 1 (0.73%) Smartcard
Operating Systems
1 94 (68.61%) Windows
2 35 (25.55%) Windows 7
3 33 (24.09%) Windows 10
4 32 (23.36%) Windows Server
5 17 (12.41%) Windows 8
6 16 (11.68%) Linux
7 14 (10.22%) Windows Server 2012
8 13 (9.49%) Apple iOS
9 11 (8.03%) Android
10 10 (7.30%) Mac OS
11 7 (5.11%) Windows Server 2008
11 7 (5.11%) Windows XP
12 6 (4.38%) Unix
13 3 (2.19%) Mac OS X
14 2 (1.46%) Red Hat Enterprise Linux
14 2 (1.46%) Windows Server 2003
15 1 (0.73%) HPUX
15 1 (0.73%) Solaris
15 1 (0.73%) Windows 2000
15 1 (0.73%) Windows Mobile
Processes & Methodologies
1 16 (11.68%) ITIL
2 15 (10.95%) Infrastructure Engineering
3 12 (8.76%) Problem-Solving
3 12 (8.76%) Software Deployment
4 11 (8.03%) Incident Management
5 9 (6.57%) Agile Software Development
5 9 (6.57%) Migration
6 7 (5.11%) User Acceptance Testing
7 6 (4.38%) Asset Management
7 6 (4.38%) Continuous Improvement
7 6 (4.38%) Service Management
8 5 (3.65%) DevOps
8 5 (3.65%) ITSM
8 5 (3.65%) Project Management
9 4 (2.92%) Break/Fix
9 4 (2.92%) Matrix Organization
9 4 (2.92%) PRINCE2
9 4 (2.92%) Risk Assessment
9 4 (2.92%) Scrum
9 4 (2.92%) Task-Oriented
Programming Languages
1 4 (2.92%) Python
2 2 (1.46%) Java
2 2 (1.46%) PowerShell
2 2 (1.46%) SQL
3 1 (0.73%) Bash Shell
3 1 (0.73%) C#
3 1 (0.73%) JavaScript
3 1 (0.73%) Korn
3 1 (0.73%) Perl
3 1 (0.73%) Shell Script
Qualifications
1 11 (8.03%) Security Cleared
2 7 (5.11%) SC Cleared
3 5 (3.65%) DBS Check
3 5 (3.65%) Network+ Certification
4 4 (2.92%) A+ Certification
5 3 (2.19%) MCSA
5 3 (2.19%) Microsoft Certification
6 2 (1.46%) Degree
6 2 (1.46%) MCP
7 1 (0.73%) Computer Science Degree
7 1 (0.73%) ITIL Certification
7 1 (0.73%) MCSE
7 1 (0.73%) MOS
Quality Assurance & Compliance
1 11 (8.03%) SLA
2 2 (1.46%) GMP
2 2 (1.46%) HL7
3 1 (0.73%) ISO/IEC 27001
System Software
1 60 (43.80%) Active Directory
2 14 (10.22%) VMware ESXi
3 9 (6.57%) Hyper-V
4 6 (4.38%) vSphere
5 5 (3.65%) VMware Infrastructure
6 3 (2.19%) Virtual Servers
7 1 (0.73%) Firmware
7 1 (0.73%) Virtual Machines
7 1 (0.73%) XenApp
Systems Management
1 19 (13.87%) SCCM
2 8 (5.84%) Systems Management Server (SMS)
3 5 (3.65%) WSUS
4 4 (2.92%) NetBackup
4 4 (2.92%) Puppet
5 1 (0.73%) AirWatch
5 1 (0.73%) Ansible
5 1 (0.73%) Backup Exec
5 1 (0.73%) Symantec Enterprise Vault
5 1 (0.73%) Terraform
Vendors
1 57 (41.61%) Microsoft
2 28 (20.44%) VMware
3 18 (13.14%) Apple
4 12 (8.76%) Cisco
5 9 (6.57%) ServiceNow
6 8 (5.84%) Samsung
6 8 (5.84%) SOTI
7 7 (5.11%) Google
8 6 (4.38%) Canon
8 6 (4.38%) Draytek
8 6 (4.38%) SonicWALL
9 5 (3.65%) Citrix
9 5 (3.65%) NetApp
9 5 (3.65%) Symantec
10 4 (2.92%) Veeam
11 3 (2.19%) HP
12 2 (1.46%) Dell
13 1 (0.73%) IBM
13 1 (0.73%) Oracle
13 1 (0.73%) SAP