Period
to 24 September 2018

The median contractor rate for a Support Engineer was £180 per day in advertised job vacancies in the East of England during the 6 months to 24 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > East of England
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 85 84 74
Rank change year-on-year -1 -10 +10
Contract jobs requiring a Support Engineer 132 123 134
As % of all contract IT jobs advertised in the East of England 2.65% 2.54% 2.68%
As % of the Job Titles category 2.82% 2.70% 2.79%
Number of daily rates quoted 64 46 64
East of England median daily rate £180 £158 £189
Median daily rate % change year-on-year +14.29% -16.56% -0.66%
10th Percentile £105 £105 £102
90th Percentile £356 £375 £350
England median daily rate £195 £209 £263
% change year-on-year -6.59% -20.48% +19.32%
Number of hourly rates quoted 42 45 27
East of England median hourly rate £17.50 £16.81 £15.25
Median hourly rate % change year-on-year +4.14% +10.20% -11.23%
10th Percentile £13.00 £13.00 £11.70
90th Percentile £19.38 £18.00 £18.15
England median hourly rate £17.50 £15.70 £15.50
% change year-on-year +11.50% +1.26% -3.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,688 4,559 4,799
% of contract IT jobs with a recognized job title 93.99% 94.10% 96.02%
Number of daily rates quoted 2,737 2,668 2,737
East of England median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £190 £213 £200
90th Percentile £575 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 316 359 382
East of England median hourly rate £17.32 £18.00 £20.32
Median hourly rate % change year-on-year -3.78% -11.42% -2.94%
10th Percentile £11.50 £11.00 £11.18
90th Percentile £47.50 £47.00 £45.68
England median hourly rate £18.00 £18.70 £19.00
% change year-on-year -3.74% -1.58% +8.39%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the East of England.

Contractor daily rate trend for Support Engineer in the East of England

Support Engineer
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 24 September 2018.

Contractor daily rate histogram for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the East of England.

Contractor hourly rate trend for Support Engineer in the East of England

Support Engineer
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 24 September 2018.

Contractor hourly rate histogram for Support Engineer in the East of England

Support Engineer
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 56 £175 +34.62% 16
Cambridgeshire -14 28 £178 -29.00% 12
Essex -2 17 £190 +49.02% 5
Bedfordshire +12 13 £300 - 2
Suffolk -8 10 £121 -65.43%
Norfolk +25 8 £212 +78.36% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 September 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Engineer in the job title.

1 87 (65.91%) Windows
2 56 (42.42%) Active Directory
3 52 (39.39%) Microsoft
4 44 (33.33%) Office 365
5 35 (26.52%) Windows 7
6 32 (24.24%) Windows 10
7 26 (19.70%) VMware
8 25 (18.94%) Microsoft Office
8 25 (18.94%) Security Cleared
9 22 (16.67%) Apple
9 22 (16.67%) Windows Server
10 20 (15.15%) SCCM
11 18 (13.64%) SC Cleared
12 15 (11.36%) ITIL
12 15 (11.36%) Apple iOS
13 14 (10.61%) Windows 8
13 14 (10.61%) MS Exchange
13 14 (10.61%) DNS
13 14 (10.61%) Infrastructure Engineering
14 13 (9.85%) Linux
14 13 (9.85%) Software Deployment
15 11 (8.33%) VMware Infrastructure
15 11 (8.33%) Mac OS
15 11 (8.33%) Hyper-V
15 11 (8.33%) SLA
15 11 (8.33%) Cisco
16 10 (7.58%) Skype
16 10 (7.58%) Problem-Solving
16 10 (7.58%) Windows XP
16 10 (7.58%) Microsoft Azure

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.61%) MS Exchange
2 9 (6.82%) Skype for Business
3 5 (3.79%) Exchange Server 2007
4 3 (2.27%) Exchange Server 2010
4 3 (2.27%) Exchange Server 2013
4 3 (2.27%) GlassFish
4 3 (2.27%) Tomcat
5 2 (1.52%) IIS
5 2 (1.52%) SharePoint
6 1 (0.76%) Apache
6 1 (0.76%) Confluence
6 1 (0.76%) IBM Notes
6 1 (0.76%) ThingWorx
6 1 (0.76%) WebLogic
6 1 (0.76%) WildFly
Applications
1 25 (18.94%) Microsoft Office
2 5 (3.79%) Microsoft Excel
3 2 (1.52%) Windchill
4 1 (0.76%) Microsoft PowerPoint
4 1 (0.76%) MS Visio
Business Applications
1 1 (0.76%) SystmOne
Cloud Services
1 44 (33.33%) Office 365
2 10 (7.58%) Microsoft Azure
3 9 (6.82%) Amazon AWS
4 8 (6.06%) OneDrive
5 4 (3.03%) Mimecast
6 2 (1.52%) Azure Active Directory
6 2 (1.52%) Cloud Computing
6 2 (1.52%) G Suite
7 1 (0.76%) Akamai
7 1 (0.76%) IaaS
Communications & Networking
1 14 (10.61%) DNS
2 10 (7.58%) Skype
3 9 (6.82%) TCP/IP
4 7 (5.30%) DHCP
4 7 (5.30%) SAN
4 7 (5.30%) VPN
5 6 (4.55%) Firewall
5 6 (4.55%) LAN
5 6 (4.55%) NAS
6 4 (3.03%) VoIP
6 4 (3.03%) WAN
7 3 (2.27%) Internet
7 3 (2.27%) NetScaler
7 3 (2.27%) VLAN
7 3 (2.27%) Wi-Fi
7 3 (2.27%) Wireless
8 2 (1.52%) HTTP
8 2 (1.52%) Kerberos
8 2 (1.52%) Remote Desktop
9 1 (0.76%) PuTTY
Database & Business Intelligence
1 4 (3.03%) MySQL
2 1 (0.76%) Big Data
2 1 (0.76%) Power BI
2 1 (0.76%) SQL Server
Development Applications
1 1 (0.76%) Hudson
1 1 (0.76%) JIRA
1 1 (0.76%) Sonatype Nexus
General
1 6 (4.55%) Publishing
2 4 (3.03%) Finance
3 3 (2.27%) Marketing
3 3 (2.27%) Pharmaceutical
3 3 (2.27%) Retail
4 2 (1.52%) Banking
4 2 (1.52%) Telecoms
5 1 (0.76%) Advertising
5 1 (0.76%) French Language
5 1 (0.76%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (1.52%) ADSI
1 2 (1.52%) LDAP
1 2 (1.52%) Web Services
2 1 (0.76%) Elastic Stack
2 1 (0.76%) Middleware
2 1 (0.76%) Spring Boot
Miscellaneous
1 8 (6.06%) Analytical Skills
2 5 (3.79%) Video Conferencing
3 3 (2.27%) Clustering
3 3 (2.27%) Fat Client
3 3 (2.27%) Management Information System
3 3 (2.27%) PKI
3 3 (2.27%) Thin Client
4 2 (1.52%) Chip and PIN
4 2 (1.52%) Self-Motivation
5 1 (0.76%) Computer Science
5 1 (0.76%) Data Centre
5 1 (0.76%) iPad
5 1 (0.76%) Linux Command Line
5 1 (0.76%) Mobile App
5 1 (0.76%) NHS
5 1 (0.76%) Smartcard
5 1 (0.76%) Smartphone
5 1 (0.76%) User Experience
Operating Systems
1 87 (65.91%) Windows
2 35 (26.52%) Windows 7
3 32 (24.24%) Windows 10
4 22 (16.67%) Windows Server
5 15 (11.36%) Apple iOS
6 14 (10.61%) Windows 8
7 13 (9.85%) Linux
8 11 (8.33%) Mac OS
9 10 (7.58%) Windows XP
10 9 (6.82%) Android
10 9 (6.82%) Windows Server 2012
11 7 (5.30%) Windows Server 2008
12 5 (3.79%) Unix
13 3 (2.27%) Mac OS X
13 3 (2.27%) Windows NT
14 2 (1.52%) Red Hat Enterprise Linux
14 2 (1.52%) Windows Server 2003
15 1 (0.76%) Windows 2000
15 1 (0.76%) Windows Mobile
15 1 (0.76%) Windows Vista
Processes & Methodologies
1 15 (11.36%) ITIL
2 14 (10.61%) Infrastructure Engineering
3 13 (9.85%) Software Deployment
4 10 (7.58%) Problem-Solving
5 9 (6.82%) Migration
6 7 (5.30%) Incident Management
6 7 (5.30%) Time Management
7 6 (4.55%) Asset Management
7 6 (4.55%) Break/Fix
7 6 (4.55%) User Acceptance Testing
8 5 (3.79%) Continuous Improvement
9 4 (3.03%) ITSM
9 4 (3.03%) Problem Management
10 3 (2.27%) Agile Software Development
10 3 (2.27%) Disk Encryption
10 3 (2.27%) Information Security
10 3 (2.27%) Infrastructure Management
10 3 (2.27%) Matrix Organization
10 3 (2.27%) Stakeholder Management
10 3 (2.27%) Task Automation
Programming Languages
1 8 (6.06%) SQL
2 5 (3.79%) PowerShell
3 3 (2.27%) Python
4 2 (1.52%) Java
5 1 (0.76%) Bash Shell
5 1 (0.76%) Korn
5 1 (0.76%) Perl
5 1 (0.76%) PHP
5 1 (0.76%) Shell Script
Qualifications
1 25 (18.94%) Security Cleared
2 18 (13.64%) SC Cleared
3 6 (4.55%) Microsoft Certification
4 3 (2.27%) A+ Certification
5 2 (1.52%) ITIL Certification
5 2 (1.52%) MCSE
6 1 (0.76%) CCNA
6 1 (0.76%) CCNP
6 1 (0.76%) Cisco Certification
6 1 (0.76%) Computer Science Degree
6 1 (0.76%) DBS Check
6 1 (0.76%) Degree
6 1 (0.76%) MCP
6 1 (0.76%) MCSA
Quality Assurance & Compliance
1 11 (8.33%) SLA
2 2 (1.52%) GMP
2 2 (1.52%) GxP
System Software
1 56 (42.42%) Active Directory
2 11 (8.33%) Hyper-V
2 11 (8.33%) VMware Infrastructure
3 9 (6.82%) VMware ESXi
4 6 (4.55%) vSphere
5 5 (3.79%) XenApp
6 3 (2.27%) BitLocker
6 3 (2.27%) Citrix Presentation Server
6 3 (2.27%) VirtualBox
6 3 (2.27%) XenDesktop
6 3 (2.27%) XenServer
7 1 (0.76%) Virtual Desktop
7 1 (0.76%) Virtual Machines
Systems Management
1 20 (15.15%) SCCM
2 9 (6.82%) Systems Management Server (SMS)
3 4 (3.03%) Backup Exec
4 3 (2.27%) Norton AntiVirus
4 3 (2.27%) Puppet
5 2 (1.52%) Microsoft Intune
6 1 (0.76%) AirWatch
6 1 (0.76%) Ansible
6 1 (0.76%) SCOM
6 1 (0.76%) Symantec Enterprise Vault
6 1 (0.76%) Terraform
6 1 (0.76%) vCenter Server
Vendors
1 52 (39.39%) Microsoft
2 26 (19.70%) VMware
3 22 (16.67%) Apple
4 11 (8.33%) Cisco
5 8 (6.06%) HP
5 8 (6.06%) ServiceNow
6 7 (5.30%) Citrix
6 7 (5.30%) Samsung
6 7 (5.30%) SOTI
7 6 (4.55%) Draytek
7 6 (4.55%) Google
7 6 (4.55%) SonicWALL
8 5 (3.79%) Canon
8 5 (3.79%) McAfee
8 5 (3.79%) NetApp
8 5 (3.79%) Symantec
8 5 (3.79%) Veeam
9 4 (3.03%) Oracle
10 3 (2.27%) Acronis
10 3 (2.27%) Sophos