Period
to 30 October 2020

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in England during the 6 months to 30 October 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
30 Oct 2020
Same period 2019 Same period 2018
Rank 175 120 155
Rank change year-on-year -55 +35 +5
Contract jobs requiring a Support Engineer 442 1,622 1,706
As % of all contract jobs advertised in England 1.58% 2.09% 1.80%
As % of the Job Titles category 1.70% 2.23% 1.90%
Number of daily rates quoted 255 1,022 964
Median daily rate £190 £200 £195
Median daily rate % change year-on-year -5.00% +2.56% -2.50%
10th Percentile £120 £120 £113
90th Percentile £423 £425 £419
UK median daily rate £190 £200 £195
% change year-on-year -5.00% +2.56% -2.50%
Number of hourly rates quoted 74 196 320
Median hourly rate £19.50 £17.00 £17.50
Median hourly rate % change year-on-year +14.71% -2.86% +6.29%
10th Percentile £11.17 £12.50 £11.48
90th Percentile £59.88 £35.00 £24.75
UK median hourly rate £18.75 £16.20 £17.00
% change year-on-year +15.74% -4.71% +4.29%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 25,959 72,839 89,619
% of contract IT jobs with a recognized job title 92.60% 94.06% 94.71%
Number of daily rates quoted 16,678 48,445 59,830
Median daily rate £475 £473 £450
Median daily rate % change year-on-year +0.35% +5.18% -
10th Percentile £263 £263 £275
90th Percentile £675 £650 £638
UK median daily rate £465 £463 £450
% change year-on-year +0.54% +2.78% +2.27%
Number of hourly rates quoted 1,028 2,553 2,804
Median hourly rate £27.25 £19.71 £18.50
Median hourly rate % change year-on-year +38.25% +6.54% -
10th Percentile £11.17 £11.17 £11.17
90th Percentile £54.00 £52.50 £48.75
Median hourly rate £27.50 £20.00 £18.00
% change year-on-year +37.50% +11.11% -3.72%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Engineer in England.

Daily rate trend for Support Engineer in England

Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Engineer in England over the 6 months to 30 October 2020.

Daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Engineer in England.

Hourly rate trend for Support Engineer in England

Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Engineer in England over the 6 months to 30 October 2020.

Hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 30 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -63 138 £260 +26.83% 37
South East +9 89 £190 -15.56% 47
North of England +19 67 £175 - 36
Midlands +6 56 £203 +3.85% 41
South West -7 51 £163 +1.56% 17
North West +37 42 £185 +5.71% 20
West Midlands +12 39 £300 +48.15% 27
East of England +16 36 £200 +15.61% 21
Yorkshire +8 19 £128 -29.17% 15
East Midlands +17 17 £180 +9.09% 14
North East +26 6 £350 +101.44% 1
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 30 October 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 244 (55.20%) Windows
2 139 (31.45%) Active Directory
3 138 (31.22%) Microsoft
4 130 (29.41%) Windows 10
5 106 (23.98%) Office 365
6 79 (17.87%) ITIL
7 67 (15.16%) Microsoft Office
8 66 (14.93%) Windows 7
9 64 (14.48%) SCCM
10 54 (12.22%) Linux
11 52 (11.76%) Windows Server
12 47 (10.63%) Finance
13 46 (10.41%) SQL
14 45 (10.18%) Security Cleared
15 43 (9.73%) Unix
16 40 (9.05%) PowerShell
16 40 (9.05%) VMware
17 38 (8.60%) Problem-Solving
18 36 (8.14%) Java
19 34 (7.69%) Python
20 32 (7.24%) SLA
20 32 (7.24%) Cisco
21 31 (7.01%) DNS
22 29 (6.56%) MySQL
22 29 (6.56%) Public Sector
23 28 (6.33%) VMware Infrastructure
23 28 (6.33%) Bash Shell
24 27 (6.11%) LAN
25 26 (5.88%) Citrix
25 26 (5.88%) Migration

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (4.52%) Tomcat
2 19 (4.30%) MS Exchange
3 17 (3.85%) SharePoint
4 12 (2.71%) Skype for Business
5 10 (2.26%) Apache
6 9 (2.04%) IIS
7 6 (1.36%) Confluence
7 6 (1.36%) Exchange Server 2010
8 4 (0.90%) nginx
9 2 (0.45%) Apache Solr
9 2 (0.45%) Exchange Server 2013
9 2 (0.45%) SharePoint 2013
9 2 (0.45%) SharePoint Server
10 1 (0.23%) Blackberry Enterprise Server
10 1 (0.23%) Exchange Server 2003
10 1 (0.23%) Exchange Server 2007
10 1 (0.23%) Exchange Server 5.5
10 1 (0.23%) Oracle SOA Suite
10 1 (0.23%) SAS
10 1 (0.23%) SharePoint 2010
Applications
1 67 (15.16%) Microsoft Office
2 8 (1.81%) Microsoft Project
3 6 (1.36%) Microsoft Excel
4 2 (0.45%) InfoPath
5 1 (0.23%) Adobe Creative Suite
5 1 (0.23%) AutoCAD
5 1 (0.23%) Microsoft PowerPoint
5 1 (0.23%) SketchUp
Business Applications
1 4 (0.90%) Magento
2 3 (0.68%) assyst
3 1 (0.23%) OpenText Process Suite
3 1 (0.23%) Oracle iSupplier
3 1 (0.23%) StreamServe
3 1 (0.23%) Temenos T24
Cloud Services
1 106 (23.98%) Office 365
2 23 (5.20%) AWS
2 23 (5.20%) Azure
3 19 (4.30%) Amazon CloudWatch
4 15 (3.39%) Datadog
5 7 (1.58%) Cloud Computing
5 7 (1.58%) SaaS
6 6 (1.36%) G Suite
7 5 (1.13%) Azure Active Directory
7 5 (1.13%) OneDrive
7 5 (1.13%) Power Platform
8 4 (0.90%) Amazon EC2
8 4 (0.90%) Amazon ECS
8 4 (0.90%) AWS CloudFormation
8 4 (0.90%) AWS CloudTrail
9 3 (0.68%) PowerApps
10 2 (0.45%) Dropbox
10 2 (0.45%) Mimecast
11 1 (0.23%) Power Automate
11 1 (0.23%) Yammer
Communications & Networking
1 31 (7.01%) DNS
2 27 (6.11%) LAN
3 25 (5.66%) DHCP
4 24 (5.43%) TCP/IP
5 22 (4.98%) WAN
6 21 (4.75%) Firewall
7 20 (4.52%) VoIP
8 15 (3.39%) Skype
9 14 (3.17%) Internet
10 11 (2.49%) VPN
11 10 (2.26%) Wi-Fi
12 9 (2.04%) SSL
13 8 (1.81%) Ethernet
14 7 (1.58%) Wireless
15 6 (1.36%) BGP
15 6 (1.36%) MPLS
15 6 (1.36%) SAN
16 5 (1.13%) DMZ
16 5 (1.13%) Network Security
17 4 (0.90%) Cisco ASA
Database & Business Intelligence
1 29 (6.56%) MySQL
2 21 (4.75%) SQL Server
3 20 (4.52%) Big Data
4 13 (2.94%) Relational Database
5 9 (2.04%) Apache Cassandra
6 4 (0.90%) MS Access
6 4 (0.90%) Redis
7 3 (0.68%) MariaDB
7 3 (0.68%) Pentaho
7 3 (0.68%) PostgreSQL
7 3 (0.68%) SQL Server 2016
8 2 (0.45%) Hadoop
8 2 (0.45%) Power BI
8 2 (0.45%) SQL Server 2012
9 1 (0.23%) Data Warehouse
9 1 (0.23%) HBase
9 1 (0.23%) InfluxDB
9 1 (0.23%) SQL Server 2005
9 1 (0.23%) SQL Server Integration Services
9 1 (0.23%) Tableau
Development Applications
1 10 (2.26%) JIRA
2 8 (1.81%) GitLab
3 5 (1.13%) ClearCase
4 3 (0.68%) Bitbucket
4 3 (0.68%) Git (software)
4 3 (0.68%) Hudson
4 3 (0.68%) Jenkins
5 2 (0.45%) Dreamweaver
5 2 (0.45%) MSI
6 1 (0.23%) Atlassian Bamboo
6 1 (0.23%) Firebug
6 1 (0.23%) Team Foundation Server
6 1 (0.23%) Toad
General
1 47 (10.63%) Finance
2 29 (6.56%) Public Sector
3 14 (3.17%) Manufacturing
3 14 (3.17%) Telecoms
4 9 (2.04%) Electronics
4 9 (2.04%) Front Office
4 9 (2.04%) Legal
5 8 (1.81%) Banking
5 8 (1.81%) Marketing
6 6 (1.36%) Local Government
7 4 (0.90%) French Language
8 2 (0.45%) Investment Banking
8 2 (0.45%) Pharmaceutical
8 2 (0.45%) Police
8 2 (0.45%) Retail
9 1 (0.23%) Back Office
9 1 (0.23%) Games
9 1 (0.23%) Law
9 1 (0.23%) Military
9 1 (0.23%) Portuguese Language
Libraries, Frameworks & Software Standards
1 22 (4.98%) LAMP
2 15 (3.39%) Sensu
3 9 (2.04%) Memcached
4 5 (1.13%) .NET
4 5 (1.13%) Software Packaging
4 5 (1.13%) Web Services
4 5 (1.13%) XMPP
5 4 (0.90%) ASP.NET
5 4 (0.90%) HTML
5 4 (0.90%) Kafka
5 4 (0.90%) LEMP Stack
5 4 (0.90%) Node.js
6 3 (0.68%) JMX
6 3 (0.68%) LDAP
6 3 (0.68%) XML
7 2 (0.45%) Elastic Stack
7 2 (0.45%) RabbitMQ
8 1 (0.23%) AngularJS
8 1 (0.23%) GraphQL
8 1 (0.23%) React
Miscellaneous
1 20 (4.52%) NHS
2 19 (4.30%) Linux Command Line
3 17 (3.85%) Analytical Skills
4 13 (2.94%) Management Information System
5 11 (2.49%) Driving Licence
6 10 (2.26%) Video Conferencing
7 8 (1.81%) Self-Motivation
8 7 (1.58%) Blackberry
8 7 (1.58%) PKI
9 6 (1.36%) Enterprise Software
10 5 (1.13%) Data Centre
10 5 (1.13%) Smartphone
11 4 (0.90%) CMDB
11 4 (0.90%) Fat Client
11 4 (0.90%) Thin Client
12 3 (0.68%) Client/Server
12 3 (0.68%) iPhone
12 3 (0.68%) IVR
12 3 (0.68%) Replication
12 3 (0.68%) User Experience
Operating Systems
1 244 (55.20%) Windows
2 130 (29.41%) Windows 10
3 66 (14.93%) Windows 7
4 54 (12.22%) Linux
5 52 (11.76%) Windows Server
6 43 (9.73%) Unix
7 20 (4.52%) Windows Server 2016
8 19 (4.30%) Apple iOS
8 19 (4.30%) Windows Server 2012
9 18 (4.07%) Android
10 10 (2.26%) Windows XP
11 9 (2.04%) Windows 8
11 9 (2.04%) Windows Server 2008
12 7 (1.58%) Mac OS
12 7 (1.58%) Solaris
13 6 (1.36%) Red Hat Enterprise Linux
13 6 (1.36%) Windows Server 2019
14 5 (1.13%) Windows Server 2003
15 3 (0.68%) CentOS
16 2 (0.45%) Mac OS X
Processes & Methodologies
1 79 (17.87%) ITIL
2 38 (8.60%) Problem-Solving
3 26 (5.88%) Migration
4 22 (4.98%) Performance Monitoring
5 21 (4.75%) Infrastructure Engineering
6 20 (4.52%) Incident Management
7 19 (4.30%) Project Management
8 17 (3.85%) Information Security
8 17 (3.85%) Root Cause Analysis
8 17 (3.85%) Service Delivery
8 17 (3.85%) Service Management
9 16 (3.62%) Asset Management
9 16 (3.62%) Problem Management
10 15 (3.39%) Break/Fix
10 15 (3.39%) E-Commerce
10 15 (3.39%) Network Management
10 15 (3.39%) Patch Management
11 14 (3.17%) ITSM
12 10 (2.26%) Business Intelligence
12 10 (2.26%) Configuration Management
Programming Languages
1 46 (10.41%) SQL
2 40 (9.05%) PowerShell
3 36 (8.14%) Java
4 34 (7.69%) Python
5 28 (6.33%) Bash Shell
6 20 (4.52%) Ruby
7 16 (3.62%) C
7 16 (3.62%) C++
8 11 (2.49%) Perl
9 7 (1.58%) C#
10 6 (1.36%) Shell Script
11 5 (1.13%) C-shell
11 5 (1.13%) JavaScript
12 4 (0.90%) PHP
13 3 (0.68%) T-SQL
14 2 (0.45%) Ada
15 1 (0.23%) Go
15 1 (0.23%) Google Apps Script
15 1 (0.23%) VB
15 1 (0.23%) VBScript
Qualifications
1 45 (10.18%) Security Cleared
2 25 (5.66%) SC Cleared
3 22 (4.98%) Degree
4 12 (2.71%) Cisco Certification
5 11 (2.49%) CCNA
5 11 (2.49%) Microsoft Certification
6 9 (2.04%) Computer Science Degree
6 9 (2.04%) DBS Check
6 9 (2.04%) DV Cleared
7 8 (1.81%) ECDL
7 8 (1.81%) Master's Degree
8 7 (1.58%) ITIL Certification
9 5 (1.13%) CCNP
9 5 (1.13%) JNCIA
9 5 (1.13%) MCSE
10 4 (0.90%) HNC
10 4 (0.90%) HND
10 4 (0.90%) ITIL Foundation Certificate
11 3 (0.68%) MCSA
12 2 (0.45%) MCP
Quality Assurance & Compliance
1 32 (7.24%) SLA
2 14 (3.17%) QA
3 8 (1.81%) PCI DSS
4 4 (0.90%) ISO/IEC 27001
5 3 (0.68%) Cyber Essentials
5 3 (0.68%) Disclosure Scotland
5 3 (0.68%) GDPR
5 3 (0.68%) HIPAA
6 1 (0.23%) COBIT
6 1 (0.23%) ISO 14001
6 1 (0.23%) ISO 9001
6 1 (0.23%) NCSC
6 1 (0.23%) Sarbanes-Oxley
System Software
1 139 (31.45%) Active Directory
2 28 (6.33%) VMware Infrastructure
3 7 (1.58%) vSphere
4 6 (1.36%) Docker
5 5 (1.13%) BitLocker
5 5 (1.13%) Firmware
5 5 (1.13%) Virtual Desktop
6 4 (0.90%) Hyper-V
7 3 (0.68%) Virtual Machines
7 3 (0.68%) VMware ESXi
8 2 (0.45%) Microsoft App-V
8 2 (0.45%) VMware NSX
8 2 (0.45%) XenApp
8 2 (0.45%) XenDesktop
9 1 (0.23%) NFS
9 1 (0.23%) Terminal Services
9 1 (0.23%) vCloud
9 1 (0.23%) Veritas Cluster Server
9 1 (0.23%) VirtualBox
9 1 (0.23%) VMware Workstation
Systems Management
1 64 (14.48%) SCCM
2 19 (4.30%) Nagios
3 18 (4.07%) Microsoft Intune
4 16 (3.62%) SCOM
5 10 (2.26%) Jamf Pro
6 9 (2.04%) Puppet
7 6 (1.36%) Kibana
7 6 (1.36%) Single Sign-On
7 6 (1.36%) WSUS
8 5 (1.13%) Ansible
9 4 (0.90%) AirWatch
9 4 (0.90%) Opscode Chef
10 3 (0.68%) Cisco CUCM
10 3 (0.68%) Control-M
10 3 (0.68%) Kubernetes
10 3 (0.68%) Netcool
10 3 (0.68%) Prometheus
10 3 (0.68%) Tivoli
10 3 (0.68%) vRealize
11 2 (0.45%) McAfee ePO
Vendors
1 138 (31.22%) Microsoft
2 40 (9.05%) VMware
3 32 (7.24%) Cisco
4 26 (5.88%) Citrix
4 26 (5.88%) Splunk
5 25 (5.66%) Apple
6 23 (5.20%) Oracle
7 18 (4.07%) ServiceNow
8 14 (3.17%) HP
9 10 (2.26%) Dell
10 9 (2.04%) Google
10 9 (2.04%) Remedy
11 8 (1.81%) Avaya
11 8 (1.81%) SAP
12 7 (1.58%) Juniper
12 7 (1.58%) Twitter
13 6 (1.36%) Adobe
13 6 (1.36%) IBM
14 4 (0.90%) EMC
14 4 (0.90%) Symantec