Period
to 17 January 2021

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in England during the 6 months to 17 January 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 166 100 160
Rank change year-on-year -66 +60 -10
Contract jobs requiring a Support Engineer 521 1,588 1,589
As % of all contract jobs advertised in England 1.56% 2.39% 1.74%
As % of the Job Titles category 1.69% 2.55% 1.84%
Number of daily rates quoted 361 999 966
Median daily rate £190 £200 £200
Median daily rate % change year-on-year -5.00% - +6.67%
10th Percentile £120 £120 £113
90th Percentile £400 £400 £425
UK median daily rate £190 £200 £200
% change year-on-year -5.00% - +7.53%
Number of hourly rates quoted 73 228 262
Median hourly rate £17.00 £17.10 £17.50
Median hourly rate % change year-on-year -0.58% -2.29% +2.94%
10th Percentile £11.17 £12.88 £11.50
90th Percentile £33.75 £23.51 £24.98
UK median hourly rate £16.25 £17.10 £17.00
% change year-on-year -4.97% +0.59% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 30,886 62,219 86,282
% of contract IT jobs with a recognized job title 92.39% 93.82% 94.72%
Number of daily rates quoted 21,181 42,132 58,679
Median daily rate £475 £463 £463
Median daily rate % change year-on-year +2.70% - +2.78%
10th Percentile £255 £250 £275
90th Percentile £656 £650 £648
UK median daily rate £470 £450 £450
% change year-on-year +4.44% - -
Number of hourly rates quoted 1,141 2,255 2,471
Median hourly rate £22.50 £18.00 £18.00
Median hourly rate % change year-on-year +25.00% - -
10th Percentile £11.17 £11.17 £11.00
90th Percentile £57.50 £50.00 £48.75
Median hourly rate £23.00 £18.00 £17.73
% change year-on-year +27.78% +1.55% -1.53%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Engineer in England.

Daily rate trend for Support Engineer in England

Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Engineer in England over the 6 months to 17 January 2021.

Daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Engineer in England.

Hourly rate trend for Support Engineer in England

Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Engineer in England over the 6 months to 17 January 2021.

Hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -99 148 £250 +19.05% 40
South East -15 103 £190 -5.24% 47
North of England +9 87 £150 -18.92% 51
Midlands +4 79 £180 -14.79% 30
South West -2 59 £175 +16.67% 23
North West +32 56 £150 -6.25% 24
West Midlands +7 50 £258 +11.35% 16
East of England -5 39 £188 +1.35% 15
East Midlands +13 29 £175 +16.67% 14
Yorkshire -6 23 £125 -53.70% 25
North East +17 8 £350 +89.19% 2
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 January 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 280 (53.74%) Windows
2 155 (29.75%) Microsoft
3 153 (29.37%) Windows 10
4 149 (28.60%) Active Directory
5 132 (25.34%) Office 365
6 77 (14.78%) ITIL
6 77 (14.78%) Windows 7
7 71 (13.63%) Security Cleared
8 65 (12.48%) Microsoft Office
9 62 (11.90%) SCCM
10 54 (10.36%) Windows Server
11 52 (9.98%) Cisco
11 52 (9.98%) VMware
12 50 (9.60%) Linux
13 47 (9.02%) Finance
14 42 (8.06%) SC Cleared
15 41 (7.87%) PowerShell
15 41 (7.87%) SLA
16 40 (7.68%) Problem-Solving
17 39 (7.49%) VMware Infrastructure
17 39 (7.49%) TCP/IP
17 39 (7.49%) LAN
18 38 (7.29%) SQL
19 36 (6.91%) Firewall
20 35 (6.72%) WAN
20 35 (6.72%) Azure
21 34 (6.53%) DNS
22 33 (6.33%) Unix
23 31 (5.95%) Migration
23 31 (5.95%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (4.61%) SharePoint
2 18 (3.45%) MS Exchange
3 14 (2.69%) IIS
4 11 (2.11%) Skype for Business
5 9 (1.73%) Confluence
6 7 (1.34%) Tomcat
7 6 (1.15%) Apache
8 4 (0.77%) Elasticsearch
8 4 (0.77%) nginx
9 3 (0.58%) Exchange Server 2007
9 3 (0.58%) Exchange Server 2010
9 3 (0.58%) Exchange Server 2013
9 3 (0.58%) Oracle SOA Suite
10 2 (0.38%) CICS
10 2 (0.38%) Documentum
10 2 (0.38%) Exchange Server 2003
11 1 (0.19%) Blackberry Enterprise Server
11 1 (0.19%) CMS
11 1 (0.19%) SAS
11 1 (0.19%) WebLogic
Applications
1 65 (12.48%) Microsoft Office
2 8 (1.54%) Microsoft Excel
2 8 (1.54%) Microsoft Project
3 3 (0.58%) InfoPath
4 2 (0.38%) Microsoft PowerPoint
5 1 (0.19%) MS Visio
Business Applications
1 4 (0.77%) assyst
1 4 (0.77%) Magento
2 1 (0.19%) OpenText Process Suite
2 1 (0.19%) Oracle iSupplier
2 1 (0.19%) Salerio
2 1 (0.19%) StreamServe
2 1 (0.19%) Temenos T24
Cloud Services
1 132 (25.34%) Office 365
2 35 (6.72%) Azure
3 24 (4.61%) AWS
4 8 (1.54%) Azure Active Directory
4 8 (1.54%) Cloud Computing
5 7 (1.34%) Amazon CloudWatch
5 7 (1.34%) Datadog
5 7 (1.34%) G Suite
6 5 (0.96%) OneDrive
7 4 (0.77%) Power Platform
8 3 (0.58%) AWS Lambda
8 3 (0.58%) SaaS
8 3 (0.58%) Serverless
9 2 (0.38%) Mimecast
9 2 (0.38%) Power Automate
9 2 (0.38%) PowerApps
10 1 (0.19%) AWS CloudFormation
10 1 (0.19%) Dropbox
10 1 (0.19%) Logic Apps
10 1 (0.19%) Yammer
Communications & Networking
1 39 (7.49%) LAN
1 39 (7.49%) TCP/IP
2 36 (6.91%) Firewall
3 35 (6.72%) WAN
4 34 (6.53%) DNS
5 30 (5.76%) DHCP
6 20 (3.84%) VoIP
7 18 (3.45%) Internet
7 18 (3.45%) VPN
8 15 (2.88%) Wi-Fi
9 13 (2.50%) Skype
10 9 (1.73%) Ethernet
10 9 (1.73%) Wireless
11 8 (1.54%) Network Security
11 8 (1.54%) VLAN
12 7 (1.34%) Cisco ASA
12 7 (1.34%) Remote Desktop
12 7 (1.34%) SAN
13 5 (0.96%) Cisco Nexus
13 5 (0.96%) DMZ
Database & Business Intelligence
1 21 (4.03%) MySQL
2 20 (3.84%) SQL Server
3 11 (2.11%) Big Data
4 8 (1.54%) Relational Database
5 6 (1.15%) Apache Cassandra
6 4 (0.77%) MS Access
6 4 (0.77%) Pentaho
6 4 (0.77%) Redis
7 3 (0.58%) Hadoop
7 3 (0.58%) PostgreSQL
8 2 (0.38%) HBase
8 2 (0.38%) MariaDB
9 1 (0.19%) Azure SQL Database
9 1 (0.19%) BusinessObjects
9 1 (0.19%) InfluxDB
9 1 (0.19%) NoSQL
9 1 (0.19%) SQL Server 2005
9 1 (0.19%) SQL Server 2012
Development Applications
1 16 (3.07%) JIRA
2 8 (1.54%) GitLab
3 7 (1.34%) Git (software)
4 5 (0.96%) Bitbucket
5 3 (0.58%) Jenkins
6 2 (0.38%) Hudson
6 2 (0.38%) MSI
6 2 (0.38%) VSS/SourceSafe
7 1 (0.19%) Atlassian Bamboo
7 1 (0.19%) CA Gen
7 1 (0.19%) Dreamweaver
7 1 (0.19%) Octopus Deploy
7 1 (0.19%) Team Foundation Server
7 1 (0.19%) Toad
General
1 47 (9.02%) Finance
2 27 (5.18%) Public Sector
3 22 (4.22%) Telecoms
4 14 (2.69%) Manufacturing
5 12 (2.30%) Legal
6 10 (1.92%) Banking
6 10 (1.92%) Local Government
7 7 (1.34%) Marketing
8 6 (1.15%) Electronics
9 3 (0.58%) French Language
9 3 (0.58%) Front Office
9 3 (0.58%) Investment Banking
10 2 (0.38%) German Language
10 2 (0.38%) Military
10 2 (0.38%) Multimedia
10 2 (0.38%) Pharmaceutical
10 2 (0.38%) Police
10 2 (0.38%) Retail
11 1 (0.19%) Financial Institution
11 1 (0.19%) Publishing
Libraries, Frameworks & Software Standards
1 11 (2.11%) LAMP
2 8 (1.54%) .NET
3 7 (1.34%) Sensu
4 6 (1.15%) Kafka
4 6 (1.15%) Node.js
4 6 (1.15%) Software Packaging
5 5 (0.96%) Web Services
6 4 (0.77%) 802.1X
6 4 (0.77%) Elastic Stack
6 4 (0.77%) LEMP Stack
6 4 (0.77%) Memcached
7 3 (0.58%) ASP.NET
7 3 (0.58%) JMX
7 3 (0.58%) XML
8 2 (0.38%) LDAP
8 2 (0.38%) RESTful
8 2 (0.38%) WebRTC
8 2 (0.38%) XMPP
9 1 (0.19%) Regular Expression
9 1 (0.19%) REST
Miscellaneous
1 20 (3.84%) NHS
2 18 (3.45%) Analytical Skills
2 18 (3.45%) Management Information System
3 16 (3.07%) Linux Command Line
4 15 (2.88%) Data Centre
5 13 (2.50%) Self-Motivation
6 12 (2.30%) Driving Licence
6 12 (2.30%) Video Conferencing
7 8 (1.54%) CMDB
8 6 (1.15%) Enterprise Software
8 6 (1.15%) Replication
8 6 (1.15%) Smartphone
9 5 (0.96%) Fat Client
9 5 (0.96%) iPad
9 5 (0.96%) iPhone
9 5 (0.96%) PKI
9 5 (0.96%) Thin Client
10 4 (0.77%) Blackberry
10 4 (0.77%) IVR
10 4 (0.77%) Mainframe
Operating Systems
1 280 (53.74%) Windows
2 153 (29.37%) Windows 10
3 77 (14.78%) Windows 7
4 54 (10.36%) Windows Server
5 50 (9.60%) Linux
6 33 (6.33%) Unix
7 23 (4.41%) Windows Server 2012
8 20 (3.84%) Apple iOS
9 18 (3.45%) Windows Server 2016
10 15 (2.88%) Android
11 13 (2.50%) Mac OS
12 12 (2.30%) Windows XP
13 11 (2.11%) Windows 8
14 10 (1.92%) Windows Server 2019
15 9 (1.73%) Windows Server 2008
16 7 (1.34%) Red Hat Enterprise Linux
16 7 (1.34%) Solaris
16 7 (1.34%) Windows Server 2003
17 4 (0.77%) CentOS
18 3 (0.58%) Windows Vista
Processes & Methodologies
1 77 (14.78%) ITIL
2 40 (7.68%) Problem-Solving
3 31 (5.95%) Incident Management
3 31 (5.95%) Migration
4 25 (4.80%) Infrastructure Engineering
4 25 (4.80%) Problem Management
5 22 (4.22%) Information Security
5 22 (4.22%) Service Delivery
6 19 (3.65%) Project Management
7 18 (3.45%) Patch Management
8 17 (3.26%) Service Management
9 16 (3.07%) Agile Software Development
9 16 (3.07%) Asset Management
9 16 (3.07%) Break/Fix
10 15 (2.88%) DevOps
10 15 (2.88%) Performance Monitoring
10 15 (2.88%) Proactive Monitoring
11 13 (2.50%) Project Delivery
12 12 (2.30%) Network Management
12 12 (2.30%) Root Cause Analysis
Programming Languages
1 41 (7.87%) PowerShell
2 38 (7.29%) SQL
3 29 (5.57%) Java
4 27 (5.18%) Python
5 20 (3.84%) C
6 16 (3.07%) Bash Shell
7 12 (2.30%) Ruby
8 9 (1.73%) C++
9 8 (1.54%) Perl
10 7 (1.34%) C#
11 4 (0.77%) JavaScript
11 4 (0.77%) PHP
12 3 (0.58%) AWK
12 3 (0.58%) sed
12 3 (0.58%) Shell Script
13 2 (0.38%) Ada
13 2 (0.38%) T-SQL
14 1 (0.19%) PL/SQL
14 1 (0.19%) VB
14 1 (0.19%) VBScript
Qualifications
1 71 (13.63%) Security Cleared
2 42 (8.06%) SC Cleared
3 26 (4.99%) Degree
4 19 (3.65%) Cisco Certification
5 16 (3.07%) DBS Check
5 16 (3.07%) Microsoft Certification
6 11 (2.11%) CCNA
6 11 (2.11%) ITIL Certification
6 11 (2.11%) MCSE
7 10 (1.92%) CCNP
8 9 (1.73%) DV Cleared
9 8 (1.54%) ECDL
9 8 (1.54%) ITIL Foundation Certificate
9 8 (1.54%) MCSA
10 4 (0.77%) BPSS Clearance
10 4 (0.77%) Computer Science Degree
10 4 (0.77%) HNC
10 4 (0.77%) HND
10 4 (0.77%) Master's Degree
11 3 (0.58%) MCP
Quality Assurance & Compliance
1 41 (7.87%) SLA
2 10 (1.92%) QA
3 7 (1.34%) Disclosure Scotland
4 4 (0.77%) PCI DSS
5 2 (0.38%) Sarbanes-Oxley
6 1 (0.19%) COBIT
6 1 (0.19%) Government Security Classifications
6 1 (0.19%) HMG Security Policy Framework
6 1 (0.19%) NCSC
System Software
1 149 (28.60%) Active Directory
2 39 (7.49%) VMware Infrastructure
3 10 (1.92%) Hyper-V
4 9 (1.73%) vSphere
5 7 (1.34%) Virtual Desktop
6 6 (1.15%) Docker
7 5 (0.96%) Firmware
8 4 (0.77%) BitLocker
8 4 (0.77%) VMware NSX
9 3 (0.58%) Virtual Machines
10 2 (0.38%) Microcode
10 2 (0.38%) Microsoft App-V
10 2 (0.38%) NFS
10 2 (0.38%) Terminal Services
10 2 (0.38%) Time Sharing Option
10 2 (0.38%) vCloud
10 2 (0.38%) VMware ESXi
11 1 (0.19%) VirtualBox
11 1 (0.19%) XenApp
11 1 (0.19%) XenDesktop
Systems Management
1 62 (11.90%) SCCM
2 17 (3.26%) Microsoft Intune
3 13 (2.50%) SCOM
4 10 (1.92%) AirWatch
5 9 (1.73%) Jamf Pro
5 9 (1.73%) Nagios
6 8 (1.54%) Ansible
7 6 (1.15%) Kibana
7 6 (1.15%) Puppet
7 6 (1.15%) Single Sign-On
8 4 (0.77%) FortiGate
8 4 (0.77%) WSUS
9 3 (0.58%) Control-M
9 3 (0.58%) Grafana
9 3 (0.58%) McAfee ePO
9 3 (0.58%) NetBackup
9 3 (0.58%) Netcool
9 3 (0.58%) Prometheus
10 2 (0.38%) Tivoli
10 2 (0.38%) vCenter Server
Vendors
1 155 (29.75%) Microsoft
2 52 (9.98%) Cisco
2 52 (9.98%) VMware
3 31 (5.95%) Citrix
4 24 (4.61%) HP
5 22 (4.22%) Apple
6 18 (3.45%) Oracle
7 17 (3.26%) ServiceNow
8 15 (2.88%) Splunk
9 14 (2.69%) Remedy
10 13 (2.50%) Palo Alto
11 10 (1.92%) Avaya
11 10 (1.92%) CheckPoint
11 10 (1.92%) Dell
12 9 (1.73%) Juniper
13 8 (1.54%) Symantec
14 7 (1.34%) F5
14 7 (1.34%) Google
14 7 (1.34%) SAP
14 7 (1.34%) Veeam