Period
to 12 December 2018

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies in England during the 6 months to 12 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 160 162 152
Rank change year-on-year +2 -10 -22
Contract jobs requiring a Support Engineer 1,696 1,672 1,730
As % of all contract IT jobs advertised in England 1.76% 1.76% 1.80%
As % of the Job Titles category 1.86% 1.85% 1.90%
Number of daily rates quoted 968 1,006 976
England median daily rate £200 £195 £225
Median daily rate % change year-on-year +2.56% -13.33% +2.27%
10th Percentile £113 £113 £115
90th Percentile £413 £425 £400
UK median daily rate £200 £190 £225
% change year-on-year +5.26% -15.56% +2.27%
Number of hourly rates quoted 299 256 262
England median hourly rate £17.50 £16.81 £15.08
Median hourly rate % change year-on-year +4.14% +11.48% -1.15%
10th Percentile £11.45 £12.00 £10.63
90th Percentile £25.00 £26.25 £27.50
UK median hourly rate £17.00 £16.81 £15.00
% change year-on-year +1.16% +12.03% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 91,273 90,247 91,046
% of contract IT jobs with a recognized job title 94.75% 94.90% 94.76%
Number of daily rates quoted 61,205 60,367 59,925
England median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,752 2,615 3,022
England median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% -
10th Percentile £11.00 £10.76 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.12 £18.70 £18.00
% change year-on-year -3.13% +3.89% -

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 12 December 2018.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 12 December 2018.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 629 £200 - 140
South East -11 390 £175 -16.67% 115
North of England -10 201 £200 +8.11% 71
Midlands +6 181 £200 - 42
South West -14 157 £189 +11.03% 54
East of England -13 136 £190 +18.75% 42
West Midlands +8 120 £225 -10.00% 20
North West -1 102 £213 +18.06% 41
Yorkshire -15 73 £200 +11.11% 26
East Midlands +6 61 £180 - 22
North East -12 26 £218 -6.45% 4
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 12 December 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,108 (65.33%) Windows
2 664 (39.15%) Active Directory
3 532 (31.37%) Microsoft
4 467 (27.54%) Windows 10
5 435 (25.65%) Office 365
6 428 (25.24%) Windows 7
7 330 (19.46%) ITIL
8 301 (17.75%) Windows Server
9 300 (17.69%) Microsoft Office
10 258 (15.21%) SCCM
11 249 (14.68%) VMware
12 215 (12.68%) Security Cleared
13 188 (11.08%) Apple
14 183 (10.79%) Cisco
15 180 (10.61%) Finance
16 167 (9.85%) SC Cleared
17 161 (9.49%) Citrix
18 158 (9.32%) DNS
19 152 (8.96%) LAN
20 146 (8.61%) Problem-Solving
21 145 (8.55%) SLA
22 142 (8.37%) Firewall
23 138 (8.14%) PowerShell
24 137 (8.08%) WAN
25 133 (7.84%) Linux
26 132 (7.78%) MS Exchange
27 131 (7.72%) Windows Server 2012
28 129 (7.61%) Microsoft Certification
29 126 (7.43%) VMware Infrastructure
30 124 (7.31%) Migration

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (7.78%) MS Exchange
2 65 (3.83%) Skype for Business
3 64 (3.77%) SharePoint
4 41 (2.42%) Exchange Server 2010
5 32 (1.89%) Apache
6 30 (1.77%) Tomcat
7 24 (1.42%) IIS
8 19 (1.12%) Blackberry Enterprise Server
9 16 (0.94%) Exchange Server 2013
9 16 (0.94%) IBM Notes
10 13 (0.77%) Documentum
11 11 (0.65%) Exchange Server 2007
12 9 (0.53%) nginx
13 8 (0.47%) JBoss
14 7 (0.41%) Confluence
15 6 (0.35%) WebLogic
15 6 (0.35%) WebSphere
16 5 (0.29%) Exchange Server 2003
17 4 (0.24%) CMS
17 4 (0.24%) SharePoint Server
Applications
1 300 (17.69%) Microsoft Office
2 55 (3.24%) Microsoft Excel
3 30 (1.77%) Microsoft PowerPoint
4 14 (0.83%) MS Visio
5 13 (0.77%) Microsoft Project
6 2 (0.12%) AutoCAD
6 2 (0.12%) Revit
6 2 (0.12%) Spreadsheet
7 1 (0.059%) CATIA
7 1 (0.059%) Siemens NX
Business Applications
1 16 (0.94%) Eikon
2 7 (0.41%) Teamcenter
3 6 (0.35%) Dynamics CRM
4 5 (0.29%) Remedy ITSM
5 4 (0.24%) ION MarketView
5 4 (0.24%) SAP GTS
6 1 (0.059%) Dynamics GP
6 1 (0.059%) Dynamics NAV
6 1 (0.059%) RMDS
6 1 (0.059%) Salesforce.com CRM
6 1 (0.059%) SystmOne
6 1 (0.059%) Temenos T24
Cloud Services
1 435 (25.65%) Office 365
2 103 (6.07%) Microsoft Azure
3 34 (2.00%) Amazon AWS
4 32 (1.89%) OneDrive
5 23 (1.36%) IaaS
6 18 (1.06%) G Suite
7 16 (0.94%) Azure Active Directory
8 13 (0.77%) Mimecast
9 11 (0.65%) PaaS
10 6 (0.35%) Akamai
10 6 (0.35%) SaaS
11 4 (0.24%) Apigee
11 4 (0.24%) Azure Data Factory
11 4 (0.24%) Cloud Computing
11 4 (0.24%) GoToWebinar
12 3 (0.18%) Dynamics 365
13 2 (0.12%) Amazon S3
13 2 (0.12%) AWS CloudFormation
13 2 (0.12%) Data Lake Analytics
14 1 (0.059%) GitHub
Communications & Networking
1 158 (9.32%) DNS
2 152 (8.96%) LAN
3 142 (8.37%) Firewall
4 137 (8.08%) WAN
5 108 (6.37%) DHCP
6 107 (6.31%) TCP/IP
7 86 (5.07%) Skype
8 62 (3.66%) VPN
9 52 (3.07%) VoIP
9 52 (3.07%) Wireless
10 50 (2.95%) Internet
11 35 (2.06%) Wi-Fi
12 29 (1.71%) SAN
13 27 (1.59%) Remote Desktop
14 24 (1.42%) Network Security
15 23 (1.36%) Cisco IOS
15 23 (1.36%) VLAN
16 21 (1.24%) WLAN
17 19 (1.12%) Cisco Nexus
17 19 (1.12%) SSL
Database & Business Intelligence
1 72 (4.25%) SQL Server
2 17 (1.00%) Data Warehouse
2 17 (1.00%) Relational Database
3 13 (0.77%) PostgreSQL
4 12 (0.71%) MySQL
5 11 (0.65%) SQL Server 2008
6 8 (0.47%) Hadoop
7 6 (0.35%) Azure SQL Data Warehouse
7 6 (0.35%) Big Data
7 6 (0.35%) Data Lake
8 5 (0.29%) Oracle Database
8 5 (0.29%) Power BI
8 5 (0.29%) SQL Server 2012
9 4 (0.24%) Electronic Patient Records
9 4 (0.24%) MongoDB
10 3 (0.18%) Azure SQL Database
10 3 (0.18%) Data Mining
10 3 (0.18%) MS Access
10 3 (0.18%) RDBMS
10 3 (0.18%) SQL Server 2014
Development Applications
1 40 (2.36%) JIRA
2 13 (0.77%) Git (software)
3 10 (0.59%) GitLab
4 7 (0.41%) Team Foundation Server
5 6 (0.35%) Artifactory
5 6 (0.35%) Jenkins
5 6 (0.35%) WinDbg
6 4 (0.24%) Visual Studio
6 4 (0.24%) Visual Studio Team System
7 3 (0.18%) Hudson
7 3 (0.18%) JMeter
8 2 (0.12%) Octopus Deploy
9 1 (0.059%) Atlassian Bamboo
9 1 (0.059%) Bitbucket
9 1 (0.059%) Cucumber
9 1 (0.059%) RStudio
9 1 (0.059%) Selenium
9 1 (0.059%) SoapUI
9 1 (0.059%) StarTeam
9 1 (0.059%) TeamCity
General
1 180 (10.61%) Finance
2 66 (3.89%) Telecoms
3 47 (2.77%) Banking
4 44 (2.59%) Retail
5 36 (2.12%) Marketing
6 29 (1.71%) Manufacturing
7 28 (1.65%) Law
8 23 (1.36%) Electronics
9 21 (1.24%) Back Office
10 16 (0.94%) Financial Institution
10 16 (0.94%) Publishing
11 14 (0.83%) Front Office
11 14 (0.83%) Pharmaceutical
11 14 (0.83%) Spanish Language
12 12 (0.71%) French Language
12 12 (0.71%) Military
13 11 (0.65%) Advertising
14 10 (0.59%) Games
15 9 (0.53%) Italian Language
15 9 (0.53%) Mandarin Language
Libraries, Frameworks & Software Standards
1 27 (1.59%) Middleware
2 23 (1.36%) XML
3 19 (1.12%) LDAP
4 13 (0.77%) Web Services
5 10 (0.59%) .NET
5 10 (0.59%) SailPoint
6 9 (0.53%) Software Packaging
7 8 (0.47%) SAML
7 8 (0.47%) SPNEGO
7 8 (0.47%) WCF
7 8 (0.47%) Windows Identity Foundation
8 6 (0.35%) CSS
8 6 (0.35%) JSON
8 6 (0.35%) VXML
9 5 (0.29%) J2EE
9 5 (0.29%) XMPP
10 4 (0.24%) HTML
11 3 (0.18%) EDI
11 3 (0.18%) LAMP
11 3 (0.18%) RabbitMQ
Miscellaneous
1 79 (4.66%) Analytical Skills
2 72 (4.25%) Data Centre
3 70 (4.13%) Smartphone
4 57 (3.36%) Self-Motivation
5 53 (3.13%) Blackberry
6 51 (3.01%) Video Conferencing
7 40 (2.36%) iPhone
8 36 (2.12%) NHS
9 34 (2.00%) Management Information System
10 26 (1.53%) iPad
11 23 (1.36%) PKI
12 16 (0.94%) Driving Licence
13 15 (0.88%) Fixed Income
14 13 (0.77%) Clustering
15 12 (0.71%) Mobile App
16 11 (0.65%) Fat Client
16 11 (0.65%) Thin Client
17 9 (0.53%) Hybrid Cloud
17 9 (0.53%) Private Cloud
18 8 (0.47%) User Experience
Operating Systems
1 1,108 (65.33%) Windows
2 467 (27.54%) Windows 10
3 428 (25.24%) Windows 7
4 301 (17.75%) Windows Server
5 133 (7.84%) Linux
6 131 (7.72%) Windows Server 2012
7 110 (6.49%) Windows Server 2008
8 97 (5.72%) Apple iOS
8 97 (5.72%) Windows 8
9 89 (5.25%) Android
10 81 (4.78%) Unix
11 72 (4.25%) Mac OS
12 68 (4.01%) Mac OS X
13 58 (3.42%) Windows XP
14 31 (1.83%) Windows Server 2003
15 15 (0.88%) Red Hat Enterprise Linux
16 14 (0.83%) Solaris
17 9 (0.53%) Mac OS X Server
18 7 (0.41%) Windows Vista
19 4 (0.24%) Ubuntu
Processes & Methodologies
1 330 (19.46%) ITIL
2 146 (8.61%) Problem-Solving
3 124 (7.31%) Migration
4 103 (6.07%) Infrastructure Engineering
5 79 (4.66%) Service Management
6 72 (4.25%) Break/Fix
7 65 (3.83%) ITSM
8 60 (3.54%) Service Delivery
9 47 (2.77%) Incident Management
9 47 (2.77%) Time Management
10 46 (2.71%) Change Management
11 45 (2.65%) Business Intelligence
12 43 (2.54%) Asset Management
13 40 (2.36%) Root Cause Analysis
14 39 (2.30%) Agile Software Development
15 36 (2.12%) Analytics
15 36 (2.12%) Project Management
16 35 (2.06%) Problem Management
17 33 (1.95%) DevOps
17 33 (1.95%) ITIL V3
Programming Languages
1 138 (8.14%) PowerShell
2 117 (6.90%) SQL
3 44 (2.59%) Python
4 41 (2.42%) Java
5 14 (0.83%) C
6 11 (0.65%) Shell Script
6 11 (0.65%) VBScript
7 10 (0.59%) JavaScript
8 9 (0.53%) Perl
9 8 (0.47%) Bash Shell
9 8 (0.47%) C#
9 8 (0.47%) R
10 6 (0.35%) T-SQL
10 6 (0.35%) VB
10 6 (0.35%) VBA
11 3 (0.18%) C++
11 3 (0.18%) Korn
11 3 (0.18%) PHP
12 2 (0.12%) Scala
12 2 (0.12%) U-SQL
Qualifications
1 215 (12.68%) Security Cleared
2 167 (9.85%) SC Cleared
3 129 (7.61%) Microsoft Certification
4 61 (3.60%) Cisco Certification
4 61 (3.60%) MCSE
5 54 (3.18%) Degree
6 50 (2.95%) MCP
7 46 (2.71%) MCSA
8 43 (2.54%) DBS Check
9 38 (2.24%) DV Cleared
10 35 (2.06%) CCNA
11 32 (1.89%) CCNP
12 27 (1.59%) A+ Certification
13 26 (1.53%) ITIL Certification
14 24 (1.42%) ITIL Foundation Certificate
15 19 (1.12%) MOS
16 18 (1.06%) MCDST
16 18 (1.06%) MCITP
17 11 (0.65%) NVQ Level 3
18 9 (0.53%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 145 (8.55%) SLA
2 14 (0.83%) PMO
3 8 (0.47%) QA
4 7 (0.41%) GxP
5 5 (0.29%) ISO/IEC 27001
6 4 (0.24%) GDPR
6 4 (0.24%) HL7
7 3 (0.18%) Sarbanes-Oxley
8 2 (0.12%) Government Security Classifications
8 2 (0.12%) MiFID
9 1 (0.059%) Def Stans
9 1 (0.059%) GMP
9 1 (0.059%) JSP 440
9 1 (0.059%) PCI DSS
System Software
1 664 (39.15%) Active Directory
2 126 (7.43%) VMware Infrastructure
3 66 (3.89%) Hyper-V
4 38 (2.24%) VMware ESXi
5 34 (2.00%) XenDesktop
6 30 (1.77%) Virtual Desktop
7 29 (1.71%) BitLocker
8 25 (1.47%) Microsoft App-V
9 24 (1.42%) vSphere
10 21 (1.24%) XenApp
11 20 (1.18%) Virtual Machines
12 11 (0.65%) Virtual Servers
13 10 (0.59%) XenServer
14 6 (0.35%) Terminal Services
15 4 (0.24%) Docker
15 4 (0.24%) VMware Server
16 3 (0.18%) Firmware
16 3 (0.18%) Microsoft Virtual Server
16 3 (0.18%) Terminal Server
16 3 (0.18%) VMware Workstation
Systems Management
1 258 (15.21%) SCCM
2 37 (2.18%) Systems Management Server (SMS)
3 21 (1.24%) SCOM
4 20 (1.18%) Puppet
5 19 (1.12%) WSUS
5 19 (1.12%) ZABBIX
6 18 (1.06%) AirWatch
7 16 (0.94%) Microsoft Intune
8 13 (0.77%) McAfee ePO
9 12 (0.71%) Ansible
9 12 (0.71%) Cisco CUCM
9 12 (0.71%) Single Sign-On
10 11 (0.65%) NetBackup
11 10 (0.59%) CA Single Sign-On
12 8 (0.47%) Cisco UCCE
13 6 (0.35%) Backup Exec
13 6 (0.35%) BMC PATROL
13 6 (0.35%) Jamf Pro
13 6 (0.35%) Perfmon
14 4 (0.24%) SCSM
Vendors
1 532 (31.37%) Microsoft
2 249 (14.68%) VMware
3 188 (11.08%) Apple
4 183 (10.79%) Cisco
5 161 (9.49%) Citrix
6 117 (6.90%) HP
7 66 (3.89%) ServiceNow
8 51 (3.01%) Oracle
9 47 (2.77%) McAfee
10 34 (2.00%) Bloomberg
11 32 (1.89%) Google
11 32 (1.89%) SAP
12 30 (1.77%) Avaya
13 28 (1.65%) Polycom
14 27 (1.59%) Sun
15 26 (1.53%) F5
15 26 (1.53%) Remedy
16 25 (1.47%) Adobe
16 25 (1.47%) Ivanti
16 25 (1.47%) Veeam