Period
to 23 February 2018

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in England during the 6 months to 23 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 152 153 127
Rank change year-on-year +1 -26 -13
Contract jobs requiring a Support Engineer 1,609 1,550 1,887
As % of all contract IT jobs advertised in England 1.73% 1.74% 1.90%
As % of the Job Titles category 1.82% 1.84% 2.00%
Number of daily rates quoted 952 839 959
England median daily rate £190 £200 £225
Median daily rate % change year-on-year -5.00% -11.11% -1.10%
10th Percentile £114 £113 £120
90th Percentile £406 £400 £396
UK median daily rate £190 £200 £225
% change year-on-year -5.00% -11.11% -
Number of hourly rates quoted 238 256 380
England median hourly rate £17.30 £15.25 £15.98
Median hourly rate % change year-on-year +13.44% -4.57% +3.10%
10th Percentile £13.00 £10.71 £11.08
90th Percentile £28.30 £25.00 £32.05
UK median hourly rate £17.30 £15.36 £15.77
% change year-on-year +12.67% -2.63% +3.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,262 84,277 94,530
% of contract IT jobs with a recognized job title 94.72% 94.75% 95.14%
Number of daily rates quoted 59,200 55,364 61,413
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £257 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,607 2,965 3,469
England median hourly rate £18.70 £18.50 £18.50
Median hourly rate % change year-on-year +1.08% - +11.16%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.57 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 23 February 2018.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 23 February 2018.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 631 £200 -11.11% 197
South East -9 374 £186 -8.15% 170
North of England -10 193 £200 -11.11% 138
Midlands +36 160 £200 - 105
South West -8 127 £163 +16.07% 74
East of England -12 120 £170 -10.29% 88
West Midlands +50 102 £194 -3.13% 63
North West +13 78 £200 +19.40% 71
Yorkshire +4 69 £180 - 55
East Midlands -2 55 £200 - 42
North East -12 47 £273 -0.91% 12
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 February 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,015 (63.08%) Windows
2 598 (37.17%) Active Directory
3 466 (28.96%) Microsoft
4 362 (22.50%) Windows 7
5 351 (21.81%) Windows 10
6 295 (18.33%) Windows Server
7 282 (17.53%) Office 365
8 280 (17.40%) Microsoft Office
9 269 (16.72%) ITIL
10 247 (15.35%) Security Cleared
11 222 (13.80%) VMware
12 217 (13.49%) Cisco
13 199 (12.37%) SC Cleared
14 174 (10.81%) SCCM
15 166 (10.32%) Finance
16 164 (10.19%) Apple
17 148 (9.20%) Migration
18 147 (9.14%) DNS
18 147 (9.14%) Citrix
18 147 (9.14%) Windows Server 2008
19 141 (8.76%) Windows Server 2012
20 136 (8.45%) HP
21 134 (8.33%) MS Exchange
22 130 (8.08%) SLA
23 126 (7.83%) VMware Infrastructure
24 125 (7.77%) VPN
25 122 (7.58%) Linux
26 120 (7.46%) SQL
27 114 (7.09%) LAN
27 114 (7.09%) Firewall

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (8.33%) MS Exchange
2 71 (4.41%) SharePoint
3 42 (2.61%) Skype for Business
4 39 (2.42%) Exchange Server 2010
5 34 (2.11%) IIS
6 29 (1.80%) Blackberry Enterprise Server
7 22 (1.37%) Exchange Server 2013
7 22 (1.37%) IBM Notes
8 19 (1.18%) WebLogic
9 17 (1.06%) Apache
10 14 (0.87%) Tomcat
11 13 (0.81%) SAS
12 11 (0.68%) Exchange Server 2007
12 11 (0.68%) JBoss
13 8 (0.50%) Exchange Server 2003
14 7 (0.44%) OpenStack
15 6 (0.37%) Oracle Service Bus
15 6 (0.37%) SharePoint 2013
16 5 (0.31%) Confluence
16 5 (0.31%) SharePoint Server
Applications
1 280 (17.40%) Microsoft Office
2 28 (1.74%) Microsoft Excel
3 14 (0.87%) Microsoft PowerPoint
4 8 (0.50%) MS Visio
5 5 (0.31%) Adobe Creative Suite
6 3 (0.19%) AutoCAD
6 3 (0.19%) Revit
7 2 (0.12%) Microsoft Project
7 2 (0.12%) Windchill
8 1 (0.062%) HipChat
8 1 (0.062%) Spreadsheet
8 1 (0.062%) SPSS
Business Applications
1 10 (0.62%) Eikon
2 8 (0.50%) Payment Gateway
3 6 (0.37%) Dynamics NAV
4 5 (0.31%) BusinessWare
4 5 (0.31%) Dynamics CRM
5 4 (0.25%) Adobe Campaign
6 3 (0.19%) Remedy ITSM
6 3 (0.19%) SAP Hybris
6 3 (0.19%) Temenos T24
7 2 (0.12%) ION MarketView
7 2 (0.12%) RMDS
7 2 (0.12%) Sentinel
8 1 (0.062%) Distributed Ledger
8 1 (0.062%) NetSuite
8 1 (0.062%) Oracle 11i
8 1 (0.062%) Primavera
8 1 (0.062%) R3 Corda
8 1 (0.062%) Summit
8 1 (0.062%) Teamcenter
8 1 (0.062%) Workfront
Cloud Services
1 282 (17.53%) Office 365
2 95 (5.90%) Microsoft Azure
3 36 (2.24%) Amazon AWS
4 21 (1.31%) IaaS
5 16 (0.99%) Azure Active Directory
6 12 (0.75%) G Suite
7 10 (0.62%) PaaS
8 9 (0.56%) OneDrive
9 4 (0.25%) Azure Data Factory
9 4 (0.25%) OpenShift
10 3 (0.19%) Cloud Computing
10 3 (0.19%) GitHub
10 3 (0.19%) SaaS
11 2 (0.12%) Datadog
11 2 (0.12%) Mimecast
11 2 (0.12%) Slack
12 1 (0.062%) Adobe Creative Cloud
12 1 (0.062%) AWS CloudFormation
12 1 (0.062%) Dynamics 365
12 1 (0.062%) Virtual Private Cloud
Communications & Networking
1 147 (9.14%) DNS
2 125 (7.77%) VPN
3 114 (7.09%) Firewall
3 114 (7.09%) LAN
4 113 (7.02%) WAN
5 105 (6.53%) DHCP
6 96 (5.97%) TCP/IP
7 64 (3.98%) Wireless
8 54 (3.36%) Internet
9 48 (2.98%) Skype
10 35 (2.18%) SAN
11 30 (1.86%) VoIP
12 28 (1.74%) Remote Desktop
13 26 (1.62%) Network Security
13 26 (1.62%) Wi-Fi
14 22 (1.37%) MPLS
15 19 (1.18%) VLAN
16 17 (1.06%) Broadband
16 17 (1.06%) Cisco IOS
17 16 (0.99%) NetScaler
Database & Business Intelligence
1 48 (2.98%) SQL Server
2 13 (0.81%) Relational Database
3 12 (0.75%) SQL Server 2012
4 10 (0.62%) Azure SQL Database
4 10 (0.62%) Data Warehouse
5 9 (0.56%) MongoDB
6 8 (0.50%) GIS
6 8 (0.50%) MySQL
6 8 (0.50%) SQL Server Integration Services
7 6 (0.37%) Hadoop
7 6 (0.37%) RDBMS
7 6 (0.37%) SQL Server 2008
8 5 (0.31%) Apache Cassandra
8 5 (0.31%) Azure SQL Data Warehouse
8 5 (0.31%) Big Data
8 5 (0.31%) Data Lake
8 5 (0.31%) Oracle Database
9 4 (0.25%) Cosmos DB
9 4 (0.25%) HDInsight
9 4 (0.25%) PostgreSQL
Development Applications
1 11 (0.68%) Jenkins
2 10 (0.62%) JIRA
3 4 (0.25%) Team Foundation Server
4 3 (0.19%) Git (software)
4 3 (0.19%) MSI
4 3 (0.19%) Visual Studio
5 2 (0.12%) JMeter
5 2 (0.12%) Selenium
5 2 (0.12%) SonarQube
5 2 (0.12%) Sonatype Nexus
6 1 (0.062%) AdminStudio
6 1 (0.062%) Artifactory
6 1 (0.062%) Cucumber
6 1 (0.062%) HP UFT
6 1 (0.062%) Hudson
6 1 (0.062%) Maven
6 1 (0.062%) Rational DOORS
6 1 (0.062%) Rational Rhapsody
6 1 (0.062%) Serena SBM
6 1 (0.062%) Visual Studio Team System
General
1 166 (10.32%) Finance
2 71 (4.41%) Banking
3 65 (4.04%) Telecoms
4 27 (1.68%) Manufacturing
4 27 (1.68%) Retail
5 22 (1.37%) Marketing
6 19 (1.18%) Law
7 16 (0.99%) Legal
8 15 (0.93%) Back Office
8 15 (0.93%) French Language
9 13 (0.81%) Financial Institution
10 12 (0.75%) Advertising
11 10 (0.62%) Investment Banking
12 9 (0.56%) Electronics
13 8 (0.50%) Spanish Language
14 6 (0.37%) Front Office
14 6 (0.37%) German Language
14 6 (0.37%) Italian Language
15 5 (0.31%) Automotive
15 5 (0.31%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 17 (1.06%) .NET
2 15 (0.93%) Web Services
3 14 (0.87%) Middleware
4 13 (0.81%) LDAP
5 8 (0.50%) OpenMP
5 8 (0.50%) REST
6 7 (0.44%) XML
7 6 (0.37%) 802.1X
7 6 (0.37%) CSS
7 6 (0.37%) EntireX
7 6 (0.37%) HTML
7 6 (0.37%) JSON
8 5 (0.31%) Node.js
8 5 (0.31%) SOAP
9 4 (0.25%) Elastic Stack
9 4 (0.25%) JTS
9 4 (0.25%) X-Windows
10 3 (0.19%) J2EE
10 3 (0.19%) Rendezvous
10 3 (0.19%) SAML
Miscellaneous
1 76 (4.72%) Blackberry
2 66 (4.10%) Analytical Skills
3 43 (2.67%) Data Centre
4 41 (2.55%) Video Conferencing
5 39 (2.42%) iPhone
6 37 (2.30%) Smartphone
7 34 (2.11%) iPad
8 31 (1.93%) Driving Licence
9 29 (1.80%) Management Information System
10 22 (1.37%) NHS
11 21 (1.31%) Computer Science
12 16 (0.99%) Clustering
13 13 (0.81%) Fat Client
13 13 (0.81%) Thin Client
14 10 (0.62%) Hybrid Cloud
14 10 (0.62%) Replication
15 9 (0.56%) Video on Demand
16 8 (0.50%) Grid Computing
16 8 (0.50%) PKI
16 8 (0.50%) Public Cloud
Operating Systems
1 1,015 (63.08%) Windows
2 362 (22.50%) Windows 7
3 351 (21.81%) Windows 10
4 295 (18.33%) Windows Server
5 147 (9.14%) Windows Server 2008
6 141 (8.76%) Windows Server 2012
7 122 (7.58%) Linux
8 101 (6.28%) Windows XP
9 82 (5.10%) Windows 8
10 80 (4.97%) Android
11 70 (4.35%) Unix
12 60 (3.73%) Apple iOS
13 44 (2.73%) Windows Server 2003
14 42 (2.61%) Mac OS
15 33 (2.05%) Mac OS X
16 28 (1.74%) Windows Vista
17 20 (1.24%) Red Hat Enterprise Linux
18 16 (0.99%) Solaris
19 9 (0.56%) SUSE
20 8 (0.50%) AIX
Processes & Methodologies
1 269 (16.72%) ITIL
2 148 (9.20%) Migration
3 91 (5.66%) Time Management
4 73 (4.54%) Service Delivery
5 72 (4.47%) Incident Management
6 58 (3.60%) Service Management
7 43 (2.67%) Project Management
8 42 (2.61%) Break/Fix
8 42 (2.61%) Problem Management
9 41 (2.55%) ITIL V3
10 35 (2.18%) ITSM
11 34 (2.11%) Network Management
12 32 (1.99%) DevOps
12 32 (1.99%) Mobile Device Management
13 31 (1.93%) Root Cause Analysis
14 27 (1.68%) Asset Management
14 27 (1.68%) Change Management
15 22 (1.37%) CRM
16 21 (1.31%) Change Control
17 19 (1.18%) E-Commerce
Programming Languages
1 120 (7.46%) SQL
2 81 (5.03%) PowerShell
3 54 (3.36%) Java
4 25 (1.55%) Bash Shell
5 18 (1.12%) Python
5 18 (1.12%) Shell Script
6 17 (1.06%) C
7 16 (0.99%) C#
8 11 (0.68%) PL/SQL
9 10 (0.62%) Perl
10 9 (0.56%) PHP
11 8 (0.50%) JavaScript
12 5 (0.31%) R
12 5 (0.31%) Scala
12 5 (0.31%) VBScript
13 3 (0.19%) COBOL
13 3 (0.19%) Ruby
13 3 (0.19%) VB
13 3 (0.19%) VBA
14 2 (0.12%) T-SQL
Qualifications
1 247 (15.35%) Security Cleared
2 199 (12.37%) SC Cleared
3 94 (5.84%) Microsoft Certification
4 76 (4.72%) Cisco Certification
5 49 (3.05%) Degree
6 47 (2.92%) DV Cleared
7 46 (2.86%) CCNA
8 45 (2.80%) MCSE
9 37 (2.30%) MCP
10 36 (2.24%) DBS Check
11 34 (2.11%) CCNP
12 32 (1.99%) MCSA
13 23 (1.43%) ITIL Certification
14 16 (0.99%) VMware Certified Professional (VCP)
15 14 (0.87%) MCDST
16 13 (0.81%) Computer Science Degree
17 11 (0.68%) MCITP
18 6 (0.37%) A+ Certification
18 6 (0.37%) CCIE
19 5 (0.31%) Citrix Certification
Quality Assurance & Compliance
1 130 (8.08%) SLA
2 12 (0.75%) ISO/IEC 27001
3 5 (0.31%) PCI DSS
4 4 (0.25%) PMO
5 3 (0.19%) ISO 9001
6 2 (0.12%) Disclosure Scotland
6 2 (0.12%) TARGET2
7 1 (0.062%) Cyber Essentials
7 1 (0.062%) Dodd-Frank
7 1 (0.062%) Government Security Classifications
7 1 (0.062%) HMG Security Policy Framework
7 1 (0.062%) ISO 8583
7 1 (0.062%) MiFID
7 1 (0.062%) QA
System Software
1 598 (37.17%) Active Directory
2 126 (7.83%) VMware Infrastructure
3 66 (4.10%) Hyper-V
4 48 (2.98%) XenApp
5 46 (2.86%) vSphere
6 25 (1.55%) XenDesktop
7 24 (1.49%) Virtual Machines
8 22 (1.37%) VMware ESXi
9 17 (1.06%) Microsoft App-V
10 12 (0.75%) BitLocker
10 12 (0.75%) XenServer
11 10 (0.62%) Terminal Services
12 9 (0.56%) Docker
13 8 (0.50%) GPFS
14 6 (0.37%) Virtual Servers
15 5 (0.31%) Microsoft Virtual Server
16 3 (0.19%) IAG
16 3 (0.19%) NFS
17 2 (0.12%) UAG
17 2 (0.12%) VMware Workstation
Systems Management
1 174 (10.81%) SCCM
2 20 (1.24%) NetBackup
3 19 (1.18%) AirWatch
4 14 (0.87%) Puppet
4 14 (0.87%) SCOM
4 14 (0.87%) WSUS
5 11 (0.68%) Ansible
5 11 (0.68%) Backup Exec
6 10 (0.62%) Systems Management Server (SMS)
7 9 (0.56%) Jamf Pro
7 9 (0.56%) Microsoft Data Protection Manager
7 9 (0.56%) Microsoft Intune
8 8 (0.50%) CA Single Sign-On
8 8 (0.50%) FortiGate
8 8 (0.50%) McAfee ePO
9 7 (0.44%) Single Sign-On
10 6 (0.37%) Microsoft Clustering
11 5 (0.31%) Netcool
11 5 (0.31%) OpenView Configuration Management
11 5 (0.31%) Terraform
Vendors
1 466 (28.96%) Microsoft
2 222 (13.80%) VMware
3 217 (13.49%) Cisco
4 164 (10.19%) Apple
5 147 (9.14%) Citrix
6 136 (8.45%) HP
7 59 (3.67%) Oracle
8 37 (2.30%) Dell
9 35 (2.18%) McAfee
10 34 (2.11%) SAP
11 32 (1.99%) Ivanti
11 32 (1.99%) Remedy
12 30 (1.86%) Bloomberg
12 30 (1.86%) Red Hat
13 27 (1.68%) NetApp
14 26 (1.62%) ServiceNow
15 25 (1.55%) CheckPoint
15 25 (1.55%) F5
15 25 (1.55%) Juniper
15 25 (1.55%) Symantec