Period
to 22 September 2018

The median contractor rate for a Support Engineer was £195 per day in advertised job vacancies in England during the 6 months to 22 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 149 158 142
Rank change year-on-year +9 -16 -9
Contract jobs requiring a Support Engineer 1,725 1,506 1,877
As % of all contract IT jobs advertised in England 1.85% 1.66% 1.89%
As % of the Job Titles category 1.96% 1.75% 1.98%
Number of daily rates quoted 929 873 1,007
England median daily rate £195 £210 £263
Median daily rate % change year-on-year -7.14% -20.00% +19.32%
10th Percentile £113 £113 £125
90th Percentile £425 £425 £421
UK median daily rate £195 £200 £260
% change year-on-year -2.50% -23.08% +20.93%
Number of hourly rates quoted 349 267 253
England median hourly rate £17.50 £15.64 £15.50
Median hourly rate % change year-on-year +11.89% +0.90% -3.13%
10th Percentile £11.17 £11.25 £10.80
90th Percentile £24.25 £24.70 £27.50
UK median hourly rate £17.50 £15.53 £15.50
% change year-on-year +12.72% +0.16% -2.27%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,232 86,107 94,568
% of contract IT jobs with a recognized job title 94.74% 94.89% 94.98%
Number of daily rates quoted 58,610 56,833 62,434
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,848 2,560 2,899
England median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +6.92%
10th Percentile £11.09 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.01
UK median hourly rate £17.73 £18.70 £19.00
% change year-on-year -5.19% -1.58% +6.03%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 22 September 2018.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 22 September 2018.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 675 £200 -9.09% 128
South East -3 397 £185 -20.77% 95
North of England -6 199 £220 -7.37% 71
Midlands +17 171 £170 -22.73% 52
South West -20 142 £188 +7.14% 54
East of England +4 135 £176 +11.90% 43
West Midlands +17 116 £180 -28.00% 33
North West +1 93 £183 -27.00% 48
Yorkshire -8 75 £220 +20.55% 19
East Midlands 0 55 £170 -15.00% 19
North East -27 31 £258 -6.36% 4
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 September 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,095 (63.48%) Windows
2 669 (38.78%) Active Directory
3 547 (31.71%) Microsoft
4 447 (25.91%) Windows 10
5 416 (24.12%) Office 365
6 368 (21.33%) Windows 7
7 327 (18.96%) Windows Server
8 283 (16.41%) Microsoft Office
9 277 (16.06%) ITIL
10 249 (14.43%) VMware
11 232 (13.45%) SCCM
12 227 (13.16%) Security Cleared
13 211 (12.23%) Finance
14 205 (11.88%) Cisco
15 203 (11.77%) Apple
16 179 (10.38%) DNS
17 177 (10.26%) Citrix
18 173 (10.03%) SC Cleared
19 165 (9.57%) Linux
20 156 (9.04%) MS Exchange
21 149 (8.64%) Firewall
22 142 (8.23%) Migration
23 141 (8.17%) SLA
24 140 (8.12%) LAN
25 137 (7.94%) HP
25 137 (7.94%) Windows Server 2012
26 136 (7.88%) VMware Infrastructure
27 130 (7.54%) DHCP
28 129 (7.48%) WAN
29 126 (7.30%) SQL

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (9.04%) MS Exchange
2 75 (4.35%) Skype for Business
3 67 (3.88%) SharePoint
4 45 (2.61%) Exchange Server 2010
4 45 (2.61%) IIS
5 30 (1.74%) Apache
6 28 (1.62%) Exchange Server 2013
7 24 (1.39%) Tomcat
8 21 (1.22%) Blackberry Enterprise Server
9 16 (0.93%) IBM Notes
10 15 (0.87%) Exchange Server 2007
11 11 (0.64%) Confluence
12 8 (0.46%) nginx
13 7 (0.41%) CMS
13 7 (0.41%) JBoss
13 7 (0.41%) SharePoint Server
13 7 (0.41%) WebLogic
14 6 (0.35%) WebSphere
15 5 (0.29%) SharePoint 2013
15 5 (0.29%) WildFly
Applications
1 283 (16.41%) Microsoft Office
2 48 (2.78%) Microsoft Excel
3 20 (1.16%) Microsoft PowerPoint
4 14 (0.81%) MS Visio
5 7 (0.41%) Microsoft Project
6 6 (0.35%) Windchill
7 4 (0.23%) PTC Creo
8 3 (0.17%) Mozilla Thunderbird
9 2 (0.12%) CATIA
9 2 (0.12%) Siemens NX
10 1 (0.058%) AutoCAD
10 1 (0.058%) Spreadsheet
Business Applications
1 13 (0.75%) Dynamics CRM
1 13 (0.75%) Eikon
2 6 (0.35%) Teamcenter
3 3 (0.17%) Remedy ITSM
4 2 (0.12%) Concordance
4 2 (0.12%) Documaker
4 2 (0.12%) ION MarketView
4 2 (0.12%) Relativity
4 2 (0.12%) SAP GTS
5 1 (0.058%) Maximo
5 1 (0.058%) RMDS
5 1 (0.058%) Salesforce.com CRM
5 1 (0.058%) SAP MM
5 1 (0.058%) SAP PM
5 1 (0.058%) SAP WM
5 1 (0.058%) Sonata
5 1 (0.058%) SystmOne
5 1 (0.058%) Temenos T24
Cloud Services
1 416 (24.12%) Office 365
2 99 (5.74%) Microsoft Azure
3 44 (2.55%) Amazon AWS
4 39 (2.26%) OneDrive
5 21 (1.22%) G Suite
6 12 (0.70%) Akamai
6 12 (0.70%) IaaS
7 11 (0.64%) Mimecast
8 10 (0.58%) Azure Active Directory
9 9 (0.52%) Serverless
10 8 (0.46%) AWS Lambda
10 8 (0.46%) Dynamics 365
11 6 (0.35%) Cloud Computing
12 4 (0.23%) Azure Data Factory
12 4 (0.23%) PaaS
12 4 (0.23%) SaaS
12 4 (0.23%) Yammer
13 2 (0.12%) Data Lake Analytics
14 1 (0.058%) GoToWebinar
14 1 (0.058%) Slack
Communications & Networking
1 179 (10.38%) DNS
2 149 (8.64%) Firewall
3 140 (8.12%) LAN
4 130 (7.54%) DHCP
5 129 (7.48%) WAN
6 119 (6.90%) TCP/IP
7 88 (5.10%) VPN
8 84 (4.87%) Skype
9 56 (3.25%) SAN
10 50 (2.90%) VoIP
11 48 (2.78%) Internet
11 48 (2.78%) Wireless
12 37 (2.14%) Remote Desktop
12 37 (2.14%) VLAN
13 36 (2.09%) Wi-Fi
14 27 (1.57%) Cisco IOS
15 25 (1.45%) Network Security
16 22 (1.28%) SSL
17 20 (1.16%) BGP
17 20 (1.16%) WLAN
Database & Business Intelligence
1 65 (3.77%) SQL Server
2 13 (0.75%) SQL Server 2008
3 12 (0.70%) Relational Database
4 10 (0.58%) MySQL
4 10 (0.58%) PostgreSQL
5 9 (0.52%) Amazon RDS
6 6 (0.35%) Big Data
6 6 (0.35%) Data Warehouse
6 6 (0.35%) DB2
6 6 (0.35%) Oracle Database
6 6 (0.35%) Power BI
7 5 (0.29%) Data Lake
7 5 (0.29%) SQL Server 2012
7 5 (0.29%) SQL Server 2016
8 4 (0.23%) GIS
8 4 (0.23%) Hadoop
8 4 (0.23%) MongoDB
8 4 (0.23%) SQL Server 2005
9 3 (0.17%) RDBMS
9 3 (0.17%) SQL Server Reporting Services
Development Applications
1 39 (2.26%) JIRA
2 17 (0.99%) Team Foundation Server
3 13 (0.75%) Git (software)
4 6 (0.35%) Artifactory
4 6 (0.35%) WinDbg
5 5 (0.29%) Jenkins
5 5 (0.29%) Selenium
5 5 (0.29%) Subversion
6 4 (0.23%) SpecFlow
6 4 (0.23%) Visual Studio
6 4 (0.23%) Visual Studio Team System
7 2 (0.12%) JMeter
7 2 (0.12%) Octopus Deploy
8 1 (0.058%) Atlassian Bamboo
8 1 (0.058%) Bugzilla
8 1 (0.058%) HP UFT
8 1 (0.058%) Introscope
8 1 (0.058%) Sonatype Nexus
8 1 (0.058%) TeamCity
8 1 (0.058%) VSS/SourceSafe
General
1 211 (12.23%) Finance
2 62 (3.59%) Telecoms
3 55 (3.19%) Banking
4 40 (2.32%) Retail
5 35 (2.03%) Law
6 25 (1.45%) Manufacturing
7 24 (1.39%) Marketing
8 18 (1.04%) Advertising
8 18 (1.04%) Back Office
9 17 (0.99%) Mandarin Language
10 16 (0.93%) Electronics
11 15 (0.87%) Financial Institution
12 13 (0.75%) Publishing
13 12 (0.70%) Pharmaceutical
13 12 (0.70%) Spanish Language
14 10 (0.58%) French Language
14 10 (0.58%) Legal
15 9 (0.52%) Games
16 7 (0.41%) Front Office
16 7 (0.41%) Military
Libraries, Frameworks & Software Standards
1 30 (1.74%) Web Services
2 21 (1.22%) LDAP
3 19 (1.10%) XML
4 16 (0.93%) .NET
5 13 (0.75%) Middleware
6 9 (0.52%) SailPoint
6 9 (0.52%) XMPP
7 8 (0.46%) CSS
7 8 (0.46%) SAML
7 8 (0.46%) Software Packaging
7 8 (0.46%) SPNEGO
7 8 (0.46%) WCF
8 7 (0.41%) Windows Identity Foundation
9 6 (0.35%) HTML
9 6 (0.35%) jQuery
9 6 (0.35%) SOAP
9 6 (0.35%) Twitter Bootstrap
10 5 (0.29%) .NET Framework
10 5 (0.29%) ASP.NET
10 5 (0.29%) J2EE
Miscellaneous
1 85 (4.93%) Analytical Skills
2 69 (4.00%) Data Centre
3 62 (3.59%) Smartphone
4 51 (2.96%) Video Conferencing
5 48 (2.78%) Blackberry
6 47 (2.72%) Self-Motivation
7 43 (2.49%) iPhone
8 33 (1.91%) Computer Science
9 29 (1.68%) iPad
9 29 (1.68%) NHS
10 26 (1.51%) PKI
11 23 (1.33%) Clustering
12 22 (1.28%) Replication
13 21 (1.22%) Management Information System
14 17 (0.99%) Fat Client
14 17 (0.99%) Thin Client
15 15 (0.87%) Driving Licence
16 9 (0.52%) Chip and PIN
16 9 (0.52%) Fixed Income
17 8 (0.46%) IVR
Operating Systems
1 1,095 (63.48%) Windows
2 447 (25.91%) Windows 10
3 368 (21.33%) Windows 7
4 327 (18.96%) Windows Server
5 165 (9.57%) Linux
6 137 (7.94%) Windows Server 2012
7 125 (7.25%) Windows Server 2008
8 108 (6.26%) Apple iOS
9 96 (5.57%) Windows 8
10 93 (5.39%) Android
11 73 (4.23%) Mac OS
12 68 (3.94%) Windows XP
13 65 (3.77%) Unix
14 60 (3.48%) Mac OS X
15 34 (1.97%) Windows Server 2003
16 24 (1.39%) Red Hat Enterprise Linux
17 13 (0.75%) Solaris
18 10 (0.58%) CentOS
19 7 (0.41%) Ubuntu
19 7 (0.41%) Windows Vista
Processes & Methodologies
1 277 (16.06%) ITIL
2 142 (8.23%) Migration
3 117 (6.78%) Problem-Solving
4 107 (6.20%) Infrastructure Engineering
5 72 (4.17%) Break/Fix
6 70 (4.06%) Service Management
7 55 (3.19%) Time Management
8 52 (3.01%) Asset Management
9 51 (2.96%) Service Delivery
10 49 (2.84%) Incident Management
11 45 (2.61%) ITSM
11 45 (2.61%) Problem Management
12 42 (2.43%) Change Management
13 38 (2.20%) Root Cause Analysis
14 37 (2.14%) DevOps
15 36 (2.09%) Proactive Monitoring
16 33 (1.91%) Mobile Device Management
17 31 (1.80%) Project Management
18 30 (1.74%) Disaster Recovery
19 29 (1.68%) Business Intelligence
Programming Languages
1 126 (7.30%) SQL
2 111 (6.43%) PowerShell
3 45 (2.61%) Python
4 33 (1.91%) Java
5 20 (1.16%) C
6 18 (1.04%) Bash Shell
7 14 (0.81%) JavaScript
8 13 (0.75%) C#
8 13 (0.75%) VBScript
9 11 (0.64%) Perl
9 11 (0.64%) VB
10 9 (0.52%) Shell Script
11 8 (0.46%) C++
12 4 (0.23%) R
13 3 (0.17%) Korn
13 3 (0.17%) T-SQL
14 2 (0.12%) PHP
14 2 (0.12%) PL/SQL
14 2 (0.12%) VB.NET
14 2 (0.12%) VBA
Qualifications
1 227 (13.16%) Security Cleared
2 173 (10.03%) SC Cleared
3 108 (6.26%) Microsoft Certification
4 63 (3.65%) Cisco Certification
5 62 (3.59%) Degree
6 53 (3.07%) MCSE
7 47 (2.72%) CCNA
8 41 (2.38%) MCP
9 35 (2.03%) DV Cleared
10 33 (1.91%) CCNP
11 30 (1.74%) DBS Check
12 26 (1.51%) A+ Certification
12 26 (1.51%) MCSA
13 24 (1.39%) MCITP
14 19 (1.10%) ITIL Certification
15 16 (0.93%) MCDST
16 11 (0.64%) MOS
16 11 (0.64%) NVQ Level 3
17 10 (0.58%) Computer Science Degree
17 10 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 141 (8.17%) SLA
2 10 (0.58%) GDPR
3 6 (0.35%) GxP
3 6 (0.35%) ISO/IEC 27001
4 5 (0.29%) Disclosure Scotland
4 5 (0.29%) PMO
5 2 (0.12%) GMP
5 2 (0.12%) Government Security Classifications
5 2 (0.12%) MiFID
5 2 (0.12%) PCI DSS
5 2 (0.12%) QA
5 2 (0.12%) Sarbanes-Oxley
6 1 (0.058%) COBIT
6 1 (0.058%) ISO 9001
6 1 (0.058%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.058%) JSP 440
System Software
1 669 (38.78%) Active Directory
2 136 (7.88%) VMware Infrastructure
3 73 (4.23%) Hyper-V
4 48 (2.78%) VMware ESXi
5 44 (2.55%) XenApp
6 30 (1.74%) BitLocker
6 30 (1.74%) Microsoft App-V
6 30 (1.74%) Virtual Desktop
7 29 (1.68%) XenDesktop
7 29 (1.68%) XenServer
8 27 (1.57%) vSphere
9 20 (1.16%) Virtual Machines
10 14 (0.81%) Virtual Servers
11 8 (0.46%) Terminal Services
12 7 (0.41%) Citrix Presentation Server
13 5 (0.29%) Docker
13 5 (0.29%) Microsoft Virtual Server
13 5 (0.29%) VirtualBox
13 5 (0.29%) VMware Server
14 4 (0.23%) NFS
Systems Management
1 232 (13.45%) SCCM
2 34 (1.97%) Systems Management Server (SMS)
3 30 (1.74%) SCOM
4 29 (1.68%) Microsoft Intune
5 25 (1.45%) WSUS
6 24 (1.39%) Ansible
7 19 (1.10%) Puppet
8 16 (0.93%) McAfee ePO
9 13 (0.75%) Backup Exec
9 13 (0.75%) Cisco CUCM
9 13 (0.75%) Single Sign-On
9 13 (0.75%) vCenter Server
10 11 (0.64%) Opscode Chef
11 10 (0.58%) CA Single Sign-On
12 9 (0.52%) NetBackup
12 9 (0.52%) Norton AntiVirus
13 7 (0.41%) SCVMM
14 6 (0.35%) AirWatch
14 6 (0.35%) Microsoft Clustering
14 6 (0.35%) Perfmon
Vendors
1 547 (31.71%) Microsoft
2 249 (14.43%) VMware
3 205 (11.88%) Cisco
4 203 (11.77%) Apple
5 177 (10.26%) Citrix
6 137 (7.94%) HP
7 47 (2.72%) McAfee
8 45 (2.61%) Oracle
9 42 (2.43%) Remedy
9 42 (2.43%) ServiceNow
10 39 (2.26%) Google
11 30 (1.74%) Juniper
12 29 (1.68%) IBM
13 28 (1.62%) F5
14 27 (1.57%) Bloomberg
14 27 (1.57%) SAP
15 26 (1.51%) Dell
15 26 (1.51%) Splunk
16 25 (1.45%) NetApp
16 25 (1.45%) Symantec