Period
to 8 May 2021

The median contractor rate for a Support Engineer was £210 per day in advertised job vacancies in England during the 6 months to 8 May 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
8 May 2021
Same period 2020 Same period 2019
Rank 211 101 178
Rank change year-on-year -110 +77 -15
Contract jobs requiring a Support Engineer 554 1,084 1,375
As % of all contract jobs advertised in England 1.24% 2.33% 1.63%
As % of the Job Titles category 1.34% 2.48% 1.72%
Number of daily rates quoted 338 660 828
10th Percentile £121 £120 £114
25th Percentile £158 £137 £140
Median daily rate (50th Percentile) £210 £190 £200
Median % change year-on-year +10.53% -5.00% -
75th Percentile £347 £288 £320
90th Percentile £450 £391 £438
UK median daily rate £210 £190 £200
% change year-on-year +10.53% -5.00% -
Number of hourly rates quoted 84 184 201
10th Percentile £11.54 £12.50 £12.00
25th Percentile £13.25 £14.00 £13.00
Median hourly rate £16.50 £17.38 £16.00
Median % change year-on-year -5.04% +8.59% -3.03%
75th Percentile £21.05 £20.00 £19.00
90th Percentile £25.00 £23.75 £25.25
UK median hourly rate £16.00 £17.50 £15.77
% change year-on-year -8.57% +11.01% -2.98%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 41,471 43,718 79,808
% of contract IT jobs with a recognized job title 92.73% 93.88% 94.64%
Number of daily rates quoted 28,655 29,384 54,194
10th Percentile £281 £245 £276
25th Percentile £381 £363 £375
Median daily rate (50th Percentile) £484 £475 £475
Median % change year-on-year +1.89% - +5.56%
75th Percentile £588 £575 £575
90th Percentile £675 £655 £650
UK median daily rate £475 £463 £473
% change year-on-year +2.70% -2.12% +5.00%
Number of hourly rates quoted 1,446 1,585 2,321
10th Percentile £11.40 £11.63 £11.00
25th Percentile £14.50 £14.10 £13.25
Median hourly rate £21.56 £18.90 £18.50
Median % change year-on-year +14.07% +2.16% +5.71%
75th Percentile £44.44 £36.50 £40.75
90th Percentile £56.50 £51.75 £50.00
UK median hourly rate £22.50 £19.00 £18.00
% change year-on-year +18.42% +5.56% +2.86%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Engineer in England.

Daily rate trend for Support Engineer in England

Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Engineer in England over the 6 months to 8 May 2021.

Daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Engineer in England.

Hourly rate trend for Support Engineer in England

Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Engineer in England over the 6 months to 8 May 2021.

Hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 8 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -131 155 £300 +36.36% 49
South East -28 130 £230 +22.67% 55
Midlands -5 84 £165 +3.13% 38
North of England -15 81 £150 -10.45% 28
South West -16 58 £200 +7.38% 19
West Midlands -5 56 £160 -20.00% 17
North West -8 47 £150 -6.25% 9
East of England -25 35 £169 -2.17% 24
East Midlands +2 28 £180 +20.00% 21
Yorkshire -8 28 £148 -45.12% 15
North East +15 6 £160 -3.03% 4
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 8 May 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 304 (54.87%) Windows
2 191 (34.48%) Active Directory
3 184 (33.21%) Microsoft 365
4 166 (29.96%) Microsoft
5 143 (25.81%) Windows 10
6 105 (18.95%) Social Skills
7 91 (16.43%) Windows Server
8 85 (15.34%) Security Cleared
9 82 (14.80%) Azure
10 77 (13.90%) ITIL
11 70 (12.64%) VMware
12 68 (12.27%) Microsoft Office
13 64 (11.55%) SCCM
14 58 (10.47%) Windows 7
15 54 (9.75%) Cisco
16 53 (9.57%) Citrix
17 51 (9.21%) VPN
18 50 (9.03%) Linux
19 48 (8.66%) SLA
20 47 (8.48%) VMware Infrastructure
21 46 (8.30%) Firewall
22 44 (7.94%) PowerShell
22 44 (7.94%) Problem-Solving
23 42 (7.58%) DNS
24 39 (7.04%) WAN
25 36 (6.50%) SQL
26 35 (6.32%) TCP/IP
26 35 (6.32%) Finance
26 35 (6.32%) SC Cleared
27 33 (5.96%) Apple

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.51%) SharePoint
2 20 (3.61%) MS Exchange
3 9 (1.62%) Skype for Business
4 8 (1.44%) Confluence
5 7 (1.26%) IIS
6 6 (1.08%) Exchange Server 2013
7 3 (0.54%) Elasticsearch
7 3 (0.54%) Exchange Server 2010
8 2 (0.36%) Apache
8 2 (0.36%) Apache Spark
8 2 (0.36%) CICS
8 2 (0.36%) Documentum
8 2 (0.36%) Exchange Server 2007
8 2 (0.36%) IBM Notes
8 2 (0.36%) SharePoint 2013
8 2 (0.36%) Tomcat
8 2 (0.36%) WebLogic
9 1 (0.18%) Mailman
9 1 (0.18%) Site Server
9 1 (0.18%) WebSphere Application Server
Applications
1 68 (12.27%) Microsoft Office
2 10 (1.81%) Microsoft Excel
3 4 (0.72%) Adobe Creative Suite
3 4 (0.72%) SOLIDWORKS
4 2 (0.36%) Microsoft PowerPoint
4 2 (0.36%) MS Visio
5 1 (0.18%) AutoCAD
5 1 (0.18%) Autodesk Flame
5 1 (0.18%) CATIA
5 1 (0.18%) CINEMA 4D
5 1 (0.18%) InfoPath
5 1 (0.18%) Maya
5 1 (0.18%) NUKE
5 1 (0.18%) PTC Creo
5 1 (0.18%) Siemens NX
5 1 (0.18%) Spreadsheet
Business Applications
1 7 (1.26%) Refinitiv Enterprise Platform
2 6 (1.08%) Eikon
3 2 (0.36%) Dynamics NAV
3 2 (0.36%) Salerio
3 2 (0.36%) Teamcenter
4 1 (0.18%) assyst
4 1 (0.18%) OPENHousing
4 1 (0.18%) Remedy ITSM
Cloud Services
1 184 (33.21%) Microsoft 365
2 82 (14.80%) Azure
3 24 (4.33%) AWS
4 21 (3.79%) Azure Active Directory
5 15 (2.71%) OneDrive
6 5 (0.90%) Google Workspace
7 4 (0.72%) Cloud Computing
8 3 (0.54%) GCP
9 2 (0.36%) AWS Lambda
9 2 (0.36%) Mimecast
9 2 (0.36%) Power Platform
9 2 (0.36%) Serverless
9 2 (0.36%) Slack
9 2 (0.36%) Trello
10 1 (0.18%) AWS Direct Connect
10 1 (0.18%) Dynamics 365
10 1 (0.18%) Google Analytics
10 1 (0.18%) Power Automate
10 1 (0.18%) PowerApps
10 1 (0.18%) SaaS
Communications & Networking
1 51 (9.21%) VPN
2 46 (8.30%) Firewall
3 42 (7.58%) DNS
4 39 (7.04%) WAN
5 35 (6.32%) TCP/IP
6 33 (5.96%) LAN
7 26 (4.69%) DHCP
8 17 (3.07%) Wireless
9 16 (2.89%) Wi-Fi
10 13 (2.35%) Internet
11 11 (1.99%) SAN
11 11 (1.99%) VLAN
12 9 (1.62%) VoIP
13 8 (1.44%) IPsec
13 8 (1.44%) Junos
13 8 (1.44%) Skype
14 7 (1.26%) Network Security
15 6 (1.08%) 802.11
15 6 (1.08%) NAS
15 6 (1.08%) Remote Desktop
Database & Business Intelligence
1 21 (3.79%) SQL Server
2 5 (0.90%) MySQL
2 5 (0.90%) SQL Server 2012
3 3 (0.54%) PostgreSQL
3 3 (0.54%) Relational Database
4 2 (0.36%) DTS
4 2 (0.36%) Hadoop
4 2 (0.36%) SQL Server 2005
4 2 (0.36%) SQL Server 2008
5 1 (0.18%) Apache Cassandra
5 1 (0.18%) Apache Hive
5 1 (0.18%) Azure SQL Database
5 1 (0.18%) Big Data
5 1 (0.18%) Data Lake
5 1 (0.18%) HBase
5 1 (0.18%) InfluxDB
5 1 (0.18%) NoSQL
5 1 (0.18%) Oracle Database
5 1 (0.18%) Pentaho
5 1 (0.18%) Power BI
Development Applications
1 11 (1.99%) JIRA
2 7 (1.26%) Bitbucket
2 7 (1.26%) Git (software)
2 7 (1.26%) Team Foundation Server
3 4 (0.72%) Jenkins
3 4 (0.72%) Octopus Deploy
3 4 (0.72%) TeamCity
4 2 (0.36%) Artifactory
4 2 (0.36%) Visual Studio
4 2 (0.36%) VSS/SourceSafe
5 1 (0.18%) Atlassian Bamboo
5 1 (0.18%) CA Gen
5 1 (0.18%) ClearCase
5 1 (0.18%) ClearQuest
5 1 (0.18%) Hudson
5 1 (0.18%) MSI
5 1 (0.18%) Oracle Forms
5 1 (0.18%) Redmine
5 1 (0.18%) SoapUI
5 1 (0.18%) Subversion
General
1 105 (18.95%) Social Skills
2 35 (6.32%) Finance
3 21 (3.79%) Public Sector
4 15 (2.71%) Analytical Skills
4 15 (2.71%) Telecoms
5 14 (2.53%) Organisational Skills
6 13 (2.35%) Banking
7 12 (2.17%) Manufacturing
8 11 (1.99%) Local Government
9 5 (0.90%) Electronics
9 5 (0.90%) Legal
9 5 (0.90%) Marketing
10 4 (0.72%) Investment Banking
11 3 (0.54%) Presentation Skills
12 2 (0.36%) Back Office
12 2 (0.36%) German Language
13 1 (0.18%) Automotive
13 1 (0.18%) Financial Institution
13 1 (0.18%) Front Office
13 1 (0.18%) Law
Libraries, Frameworks & Software Standards
1 11 (1.99%) .NET
2 9 (1.62%) FIX Protocol
3 8 (1.44%) 802.1X
4 6 (1.08%) Software Packaging
5 4 (0.72%) CSS
5 4 (0.72%) Kafka
5 4 (0.72%) Web Services
6 3 (0.54%) Java EE
6 3 (0.54%) Node.js
7 2 (0.36%) ASP.NET
7 2 (0.36%) Elastic Stack
7 2 (0.36%) JMS
7 2 (0.36%) JPA
7 2 (0.36%) JSON
7 2 (0.36%) Middleware
7 2 (0.36%) Regular Expression
7 2 (0.36%) REST
7 2 (0.36%) RESTful
7 2 (0.36%) SOAP
7 2 (0.36%) XML
Miscellaneous
1 21 (3.79%) Self-Motivation
2 20 (3.61%) Data Centre
3 19 (3.43%) NHS
4 13 (2.35%) Driving Licence
4 13 (2.35%) Management Information System
5 12 (2.17%) PKI
6 8 (1.44%) iPad
6 8 (1.44%) Video Conferencing
7 7 (1.26%) Client/Server
7 7 (1.26%) Foreign Exchange (FX)
7 7 (1.26%) Hybrid Cloud
8 6 (1.08%) iPhone
9 5 (0.90%) Clustering
9 5 (0.90%) Equities
9 5 (0.90%) Mainframe
10 4 (0.72%) Linux Command Line
10 4 (0.72%) Smartphone
11 3 (0.54%) IBM Mainframe
11 3 (0.54%) Replication
12 2 (0.36%) Handset
Operating Systems
1 304 (54.87%) Windows
2 143 (25.81%) Windows 10
3 91 (16.43%) Windows Server
4 58 (10.47%) Windows 7
5 50 (9.03%) Linux
6 21 (3.79%) Windows Server 2012
7 20 (3.61%) Windows Server 2019
8 19 (3.43%) Mac OS
9 17 (3.07%) Apple iOS
9 17 (3.07%) Windows Server 2016
10 15 (2.71%) Android
11 13 (2.35%) Unix
12 8 (1.44%) Red Hat Enterprise Linux
12 8 (1.44%) Windows 8
12 8 (1.44%) Windows Server 2008
13 5 (0.90%) Windows Server 2003
14 4 (0.72%) AIX
14 4 (0.72%) CentOS
15 3 (0.54%) Mac OS X
15 3 (0.54%) Windows XP
Processes & Methodologies
1 77 (13.90%) ITIL
2 44 (7.94%) Problem-Solving
3 31 (5.60%) Incident Management
3 31 (5.60%) Migration
4 28 (5.05%) Infrastructure Engineering
5 23 (4.15%) Change Management
5 23 (4.15%) Problem Management
6 22 (3.97%) Agile Software Development
6 22 (3.97%) Proactive Monitoring
7 19 (3.43%) DevOps
8 18 (3.25%) Service Delivery
9 16 (2.89%) ITSM
10 14 (2.53%) Service Management
11 13 (2.35%) High Availability
12 12 (2.17%) Time Management
13 11 (1.99%) Analytics
13 11 (1.99%) Break/Fix
13 11 (1.99%) Mobile Device Management
13 11 (1.99%) Project Delivery
13 11 (1.99%) Project Management
Programming Languages
1 44 (7.94%) PowerShell
2 36 (6.50%) SQL
3 26 (4.69%) Java
4 15 (2.71%) Python
5 13 (2.35%) C
6 5 (0.90%) Bash Shell
6 5 (0.90%) C#
7 4 (0.72%) Java 8
7 4 (0.72%) Perl
7 4 (0.72%) Ruby
7 4 (0.72%) Shell Script
8 3 (0.54%) AWK
8 3 (0.54%) sed
9 2 (0.36%) Groovy
9 2 (0.36%) JavaScript
9 2 (0.36%) PL/SQL
9 2 (0.36%) T-SQL
9 2 (0.36%) VB
10 1 (0.18%) PHP
10 1 (0.18%) VBScript
Qualifications
1 85 (15.34%) Security Cleared
2 35 (6.32%) SC Cleared
3 24 (4.33%) Degree
4 23 (4.15%) DBS Check
5 22 (3.97%) Microsoft Certification
6 21 (3.79%) DV Cleared
7 20 (3.61%) Cisco Certification
7 20 (3.61%) ITIL Certification
8 12 (2.17%) CCNP
8 12 (2.17%) MCSE
9 10 (1.81%) MCSA
10 8 (1.44%) CCNA
10 8 (1.44%) ITIL Foundation Certificate
10 8 (1.44%) JNCIA
11 5 (0.90%) BPSS Clearance
12 4 (0.72%) A+ Certification
12 4 (0.72%) AWS Certification
12 4 (0.72%) Citrix Certification
12 4 (0.72%) VMware Certified Professional (VCP)
13 3 (0.54%) CISSP
Quality Assurance & Compliance
1 48 (8.66%) SLA
2 11 (1.99%) Disclosure Scotland
3 4 (0.72%) PCI DSS
4 3 (0.54%) ISO/IEC 27001
4 3 (0.54%) Sarbanes-Oxley
5 2 (0.36%) QA
6 1 (0.18%) GDPR
6 1 (0.18%) Government Security Classifications
6 1 (0.18%) HL7
6 1 (0.18%) HMG Security Policy Framework
6 1 (0.18%) ISO 9001
6 1 (0.18%) ISO/IEC 20000
System Software
1 191 (34.48%) Active Directory
2 47 (8.48%) VMware Infrastructure
3 18 (3.25%) Hyper-V
4 13 (2.35%) Docker
5 6 (1.08%) vSphere
5 6 (1.08%) XenApp
6 5 (0.90%) Virtual Desktop
6 5 (0.90%) Virtual Servers
6 5 (0.90%) VMware NSX
7 4 (0.72%) Microsoft Virtual Server
7 4 (0.72%) Virtual Machines
8 3 (0.54%) XenDesktop
9 2 (0.36%) Microcode
9 2 (0.36%) Terminal Services
9 2 (0.36%) Time Sharing Option
10 1 (0.18%) Firmware
10 1 (0.18%) Microsoft App-V
10 1 (0.18%) NFS
10 1 (0.18%) Terminal Server
10 1 (0.18%) VMware ESXi
Systems Management
1 64 (11.55%) SCCM
2 23 (4.15%) Microsoft Intune
3 19 (3.43%) AirWatch
4 16 (2.89%) Ansible
5 8 (1.44%) Single Sign-On
6 6 (1.08%) Puppet
7 5 (0.90%) Jamf Pro
8 4 (0.72%) Kubernetes
9 3 (0.54%) Cisco CUCM
9 3 (0.54%) FortiGate
9 3 (0.54%) Grafana
9 3 (0.54%) Nagios
9 3 (0.54%) WSUS
10 2 (0.36%) Backup Exec
10 2 (0.36%) ITRS Geneos
10 2 (0.36%) McAfee ePO
10 2 (0.36%) NetBackup
10 2 (0.36%) Netcool
10 2 (0.36%) OpenView Configuration Management
10 2 (0.36%) vCenter Server
Vendors
1 166 (29.96%) Microsoft
2 70 (12.64%) VMware
3 54 (9.75%) Cisco
4 53 (9.57%) Citrix
5 33 (5.96%) Apple
6 19 (3.43%) HP
7 17 (3.07%) ServiceNow
8 15 (2.71%) Juniper
9 12 (2.17%) Dell
9 12 (2.17%) Ivanti
10 10 (1.81%) Oracle
10 10 (1.81%) Remedy
11 9 (1.62%) Google
11 9 (1.62%) IBM
11 9 (1.62%) Palo Alto
12 8 (1.44%) Bloomberg
12 8 (1.44%) CheckPoint
12 8 (1.44%) Red Hat
12 8 (1.44%) SAP
12 8 (1.44%) Veeam