Period
to 25 August 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies in England during the 6 months to 25 August 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
25 Aug 2019
Same period 2018 Same period 2017
Rank 140 149 163
Rank change year-on-year +9 +14 -26
Contract jobs requiring a Support Engineer 1,558 1,717 1,457
As % of all contract IT jobs advertised in England 1.91% 1.83% 1.63%
As % of the Job Titles category 2.02% 1.93% 1.72%
Number of daily rates quoted 923 901 836
England median daily rate £200 £200 £210
Median daily rate % change year-on-year - -4.76% -23.64%
10th Percentile £115 £113 £113
90th Percentile £440 £438 £425
UK median daily rate £200 £200 £200
Number of hourly rates quoted 226 358 268
England median hourly rate £16.85 £17.50 £15.67
Median hourly rate % change year-on-year -3.71% +11.68% +2.28%
10th Percentile £12.00 £11.18 £11.25
90th Percentile £35.00 £23.75 £21.98
UK median hourly rate £16.00 £16.50 £15.60
% change year-on-year -3.03% +5.80% +2.26%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 76,999 89,015 84,727
% of contract IT jobs with a recognized job title 94.27% 94.76% 94.98%
Number of daily rates quoted 51,121 58,873 55,475
England median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £265 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £438
% change year-on-year +2.78% +2.86% +2.94%
Number of hourly rates quoted 2,520 2,870 2,554
England median hourly rate £20.00 £18.50 £18.50
Median hourly rate % change year-on-year +8.11% - -2.63%
10th Percentile £11.17 £11.17 £10.75
90th Percentile £53.00 £48.75 £48.75
UK median hourly rate £20.00 £18.00 £18.70
% change year-on-year +11.11% -3.74% -1.58%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 25 August 2019.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 25 August 2019.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 25 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 566 £200 - 196
South East +2 344 £225 +12.50% 249
South West +14 214 £175 -9.09% 124
North of England +19 182 £200 -13.04% 154
Midlands +6 138 £185 -2.63% 132
East of England +7 117 £145 -17.14% 93
North West +20 93 £223 +1.71% 91
West Midlands -2 85 £184 -13.29% 81
Yorkshire +29 72 £178 -21.11% 54
East Midlands +15 50 £174 +5.45% 51
North East +4 17 £175 -32.69% 9
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 August 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,072 (68.81%) Windows
2 620 (39.79%) Active Directory
3 575 (36.91%) Windows 10
4 543 (34.85%) Microsoft
5 436 (27.98%) Office 365
6 419 (26.89%) Windows 7
7 331 (21.25%) Microsoft Office
8 277 (17.78%) Windows Server
9 268 (17.20%) ITIL
10 245 (15.73%) SCCM
11 212 (13.61%) Finance
12 187 (12.00%) VMware
13 163 (10.46%) Cisco
14 158 (10.14%) SLA
15 149 (9.56%) Problem-Solving
16 142 (9.11%) Windows Server 2012
17 140 (8.99%) Security Cleared
18 135 (8.66%) Azure
19 128 (8.22%) MS Exchange
19 128 (8.22%) Firewall
20 126 (8.09%) Citrix
21 121 (7.77%) DNS
22 120 (7.70%) Windows Server 2008
23 118 (7.57%) SQL
24 115 (7.38%) Apple
25 113 (7.25%) WAN
26 112 (7.19%) SQL Server
27 111 (7.12%) VPN
28 110 (7.06%) LAN
29 99 (6.35%) Public Sector

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (8.22%) MS Exchange
2 76 (4.88%) SharePoint
3 66 (4.24%) Skype for Business
4 39 (2.50%) Exchange Server 2010
5 29 (1.86%) IIS
6 22 (1.41%) Exchange Server 2013
7 21 (1.35%) Confluence
8 16 (1.03%) IBM Notes
9 11 (0.71%) Exchange Server 2007
9 11 (0.71%) Tomcat
10 10 (0.64%) Exchange Server 2003
11 9 (0.58%) Blackberry Enterprise Server
12 8 (0.51%) WildFly
13 7 (0.45%) WebSphere
14 6 (0.39%) SharePoint 2013
15 5 (0.32%) Apache
15 5 (0.32%) BizTalk Server
15 5 (0.32%) SAS
15 5 (0.32%) SharePoint 2010
16 4 (0.26%) JBoss
Applications
1 331 (21.25%) Microsoft Office
2 36 (2.31%) Microsoft Excel
3 19 (1.22%) Microsoft PowerPoint
4 11 (0.71%) MS Visio
5 8 (0.51%) AutoCAD
6 6 (0.39%) CATIA
6 6 (0.39%) Pro/ENGINEER
6 6 (0.39%) PTC Creo
6 6 (0.39%) Stata
7 5 (0.32%) SPSS
8 3 (0.19%) Acrobat
8 3 (0.19%) Spreadsheet
9 2 (0.13%) Microsoft Project
9 2 (0.13%) Revit
10 1 (0.064%) Adobe After Effects
10 1 (0.064%) Adobe Creative Suite
10 1 (0.064%) Autodesk Inventor
10 1 (0.064%) InDesign
10 1 (0.064%) Photoshop
10 1 (0.064%) SOLIDWORKS
Business Applications
1 37 (2.37%) Elite 3E
2 7 (0.45%) Remedy ITSM
3 6 (0.39%) Misys Opics
4 4 (0.26%) Eikon
5 3 (0.19%) Visualfiles
6 2 (0.13%) assyst
6 2 (0.13%) Dynamics CRM
6 2 (0.13%) SystmOne
7 1 (0.064%) Dynamics NAV
7 1 (0.064%) Magento
7 1 (0.064%) NetSuite
7 1 (0.064%) Salesforce.com CRM
7 1 (0.064%) Sonata
Cloud Services
1 436 (27.98%) Office 365
2 135 (8.66%) Azure
3 35 (2.25%) AWS
3 35 (2.25%) Azure Active Directory
4 26 (1.67%) G Suite
5 20 (1.28%) PaaS
6 17 (1.09%) IaaS
7 16 (1.03%) OneDrive
8 13 (0.83%) SaaS
9 8 (0.51%) Slack
10 7 (0.45%) Google Sheets
11 6 (0.39%) GCP
11 6 (0.39%) Google Docs
11 6 (0.39%) Google Drive
12 5 (0.32%) Power Platform
12 5 (0.32%) Trello
13 4 (0.26%) Dropbox
13 4 (0.26%) Mimecast
14 3 (0.19%) Cloud Computing
14 3 (0.19%) Dynamics 365
Communications & Networking
1 128 (8.22%) Firewall
2 121 (7.77%) DNS
3 113 (7.25%) WAN
4 111 (7.12%) VPN
5 110 (7.06%) LAN
6 97 (6.23%) DHCP
7 95 (6.10%) TCP/IP
8 87 (5.58%) Skype
9 85 (5.46%) Wireless
10 78 (5.01%) VoIP
11 42 (2.70%) Internet
12 40 (2.57%) Wi-Fi
13 37 (2.37%) SAN
14 31 (1.99%) Remote Desktop
15 30 (1.93%) VLAN
16 18 (1.16%) MPLS
17 17 (1.09%) Ethernet
18 16 (1.03%) IP Telephony
19 15 (0.96%) WLAN
20 14 (0.90%) Intranet
Database & Business Intelligence
1 112 (7.19%) SQL Server
2 36 (2.31%) SQL Server Reporting Services
3 18 (1.16%) SQL Server 2012
4 16 (1.03%) SQL Server 2008
5 13 (0.83%) MySQL
6 12 (0.77%) Oracle Database
7 10 (0.64%) SQL Server Integration Services
8 9 (0.58%) Big Data
9 8 (0.51%) PostgreSQL
9 8 (0.51%) SQL Server 2005
10 7 (0.45%) Relational Database
11 6 (0.39%) Data Warehouse
11 6 (0.39%) Microsoft Analysis Services
11 6 (0.39%) Oracle Database 10g
11 6 (0.39%) SQL Server 2016
11 6 (0.39%) SQL Server Analysis Services
12 5 (0.32%) Power BI
12 5 (0.32%) SQL Server 2014
13 4 (0.26%) Amazon RDS
13 4 (0.26%) SQL Server 2017
Development Applications
1 33 (2.12%) JIRA
2 17 (1.09%) Git (software)
3 8 (0.51%) Team Foundation Server
3 8 (0.51%) Visual Studio
4 4 (0.26%) Atlassian Bamboo
4 4 (0.26%) Hudson
5 3 (0.19%) MSI
5 3 (0.19%) Visual Studio Team System
6 2 (0.13%) Bitbucket
6 2 (0.13%) Jenkins
6 2 (0.13%) Octopus Deploy
6 2 (0.13%) ProC
7 1 (0.064%) Bitbucket Server
7 1 (0.064%) IBM UrbanCode
7 1 (0.064%) TeamCity
7 1 (0.064%) TestRail
7 1 (0.064%) Zephyr
General
1 212 (13.61%) Finance
2 99 (6.35%) Public Sector
3 85 (5.46%) Telecoms
4 53 (3.40%) Legal
5 48 (3.08%) Banking
6 46 (2.95%) Manufacturing
7 37 (2.37%) Electronics
8 34 (2.18%) Marketing
9 26 (1.67%) Retail
10 22 (1.41%) Law
11 17 (1.09%) Investment Banking
12 14 (0.90%) Back Office
13 10 (0.64%) French Language
14 9 (0.58%) Local Government
15 8 (0.51%) German Language
16 5 (0.32%) Advertising
16 5 (0.32%) Front Office
17 3 (0.19%) Pharmaceutical
17 3 (0.19%) Publishing
18 2 (0.13%) Financial Institution
Libraries, Frameworks & Software Standards
1 16 (1.03%) .NET
2 14 (0.90%) HTML
2 14 (0.90%) Web Services
3 12 (0.77%) Java RMI
4 10 (0.64%) React
4 10 (0.64%) Redux
5 9 (0.58%) LDAP
5 9 (0.58%) Software Packaging
6 6 (0.39%) .NET Framework
6 6 (0.39%) Middleware
7 5 (0.32%) Spring
7 5 (0.32%) Spring Boot
8 4 (0.26%) 802.1X
8 4 (0.26%) CSS
9 3 (0.19%) Elastic Stack
9 3 (0.19%) LAMP
10 2 (0.13%) Entity Framework
10 2 (0.13%) HTML5
10 2 (0.13%) JSON
10 2 (0.13%) Node.js
Miscellaneous
1 82 (5.26%) Analytical Skills
2 58 (3.72%) Self-Motivation
3 54 (3.47%) iPhone
4 41 (2.63%) Data Centre
5 40 (2.57%) Smartphone
6 39 (2.50%) Video Conferencing
7 36 (2.31%) Blackberry
8 30 (1.93%) Driving Licence
9 27 (1.73%) NHS
10 23 (1.48%) Management Information System
10 23 (1.48%) PKI
11 18 (1.16%) iPad
12 17 (1.09%) User Experience
13 12 (0.77%) BYOD
13 12 (0.77%) Clustering
14 11 (0.71%) Enterprise Software
14 11 (0.71%) Handset
15 10 (0.64%) Credit Risk
16 9 (0.58%) Client/Server
16 9 (0.58%) Data Protection Act
Operating Systems
1 1,072 (68.81%) Windows
2 575 (36.91%) Windows 10
3 419 (26.89%) Windows 7
4 277 (17.78%) Windows Server
5 142 (9.11%) Windows Server 2012
6 120 (7.70%) Windows Server 2008
7 97 (6.23%) Linux
8 86 (5.52%) Windows 8
9 78 (5.01%) Android
10 76 (4.88%) Apple iOS
11 59 (3.79%) Mac OS
12 44 (2.82%) Mac OS X
13 40 (2.57%) Unix
14 39 (2.50%) Windows XP
15 17 (1.09%) Windows Server 2003
16 10 (0.64%) Red Hat Enterprise Linux
17 9 (0.58%) Ubuntu
18 5 (0.32%) CentOS
18 5 (0.32%) Solaris
19 4 (0.26%) Windows 2000
Processes & Methodologies
1 268 (17.20%) ITIL
2 149 (9.56%) Problem-Solving
3 95 (6.10%) Migration
4 94 (6.03%) Incident Management
5 80 (5.13%) Infrastructure Engineering
6 56 (3.59%) Service Management
7 51 (3.27%) Break/Fix
7 51 (3.27%) ITSM
8 43 (2.76%) Service Delivery
9 42 (2.70%) Business Intelligence
10 41 (2.63%) Root Cause Analysis
11 40 (2.57%) Change Management
12 39 (2.50%) Document Management
13 38 (2.44%) Time Management
14 37 (2.37%) Asset Management
15 36 (2.31%) Problem Management
16 35 (2.25%) Data Modelling
16 35 (2.25%) Mobile Device Management
17 32 (2.05%) Network Management
18 31 (1.99%) Digital Marketing
Programming Languages
1 118 (7.57%) SQL
2 95 (6.10%) PowerShell
3 31 (1.99%) Python
4 30 (1.93%) Java
5 25 (1.60%) Bash Shell
6 23 (1.48%) JavaScript
7 21 (1.35%) C
8 15 (0.96%) T-SQL
9 14 (0.90%) C#
10 10 (0.64%) C++
10 10 (0.64%) ES6
11 9 (0.58%) PHP
11 9 (0.58%) VBA
11 9 (0.58%) VBScript
12 8 (0.51%) Perl
12 8 (0.51%) Shell Script
13 7 (0.45%) VB
14 6 (0.39%) MATLAB
15 4 (0.26%) R
15 4 (0.26%) Ruby
Qualifications
1 140 (8.99%) Security Cleared
2 82 (5.26%) Microsoft Certification
3 81 (5.20%) SC Cleared
4 60 (3.85%) Cisco Certification
5 49 (3.15%) Degree
6 41 (2.63%) CCNA
7 38 (2.44%) MCSE
8 31 (1.99%) DBS Check
8 31 (1.99%) DV Cleared
8 31 (1.99%) MCP
9 26 (1.67%) MCSA
10 22 (1.41%) CCNP
11 15 (0.96%) ITIL Foundation Certificate
12 14 (0.90%) ITIL Certification
13 11 (0.71%) JNCIA
14 8 (0.51%) A+ Certification
14 8 (0.51%) MCITP
15 7 (0.45%) Computer Science Degree
15 7 (0.45%) VMware Certified Professional (VCP)
16 5 (0.32%) MOS
Quality Assurance & Compliance
1 158 (10.14%) SLA
2 8 (0.51%) QA
3 5 (0.32%) PMO
4 4 (0.26%) ISO/IEC 27001
5 3 (0.19%) GDPR
6 2 (0.13%) ISO/IEC 20000
7 1 (0.064%) Cyber Essentials
7 1 (0.064%) GxP
7 1 (0.064%) HIPAA
7 1 (0.064%) PCI DSS
System Software
1 620 (39.79%) Active Directory
2 86 (5.52%) VMware Infrastructure
3 76 (4.88%) Hyper-V
4 39 (2.50%) XenApp
5 25 (1.60%) Virtual Machines
6 24 (1.54%) VMware ESXi
7 21 (1.35%) XenDesktop
8 17 (1.09%) Microsoft App-V
9 15 (0.96%) BitLocker
9 15 (0.96%) vSphere
10 10 (0.64%) Virtual Desktop
11 8 (0.51%) Terminal Services
12 7 (0.45%) Virtual Servers
13 6 (0.39%) VMware Workstation
14 4 (0.26%) Docker
14 4 (0.26%) ISA Server
15 3 (0.19%) Citrix Hypervisor
15 3 (0.19%) Terminal Server
15 3 (0.19%) VMware Server
15 3 (0.19%) Xen
Systems Management
1 245 (15.73%) SCCM
2 35 (2.25%) Microsoft Intune
3 28 (1.80%) Jamf Pro
4 24 (1.54%) SCOM
5 19 (1.22%) AirWatch
5 19 (1.22%) WSUS
6 10 (0.64%) Ansible
6 10 (0.64%) FortiGate
6 10 (0.64%) Microsoft Data Protection Manager
6 10 (0.64%) Systems Management Server (SMS)
7 8 (0.51%) Cisco Prime
7 8 (0.51%) Single Sign-On
8 7 (0.45%) Backup Exec
8 7 (0.45%) Failover Clustering
8 7 (0.45%) NetBackup
8 7 (0.45%) vCenter Server
9 6 (0.39%) Microsoft Clustering
9 6 (0.39%) Norton AntiVirus
10 5 (0.32%) HP SIM
10 5 (0.32%) Netcool
Vendors
1 543 (34.85%) Microsoft
2 187 (12.00%) VMware
3 163 (10.46%) Cisco
4 126 (8.09%) Citrix
5 115 (7.38%) Apple
6 73 (4.69%) HP
7 44 (2.82%) ServiceNow
8 37 (2.37%) iManage
9 35 (2.25%) Oracle
9 35 (2.25%) SAP
10 34 (2.18%) Dell
11 32 (2.05%) LexisNexis
12 31 (1.99%) Remedy
13 20 (1.28%) Google
13 20 (1.28%) Meraki
14 19 (1.22%) Juniper
15 18 (1.16%) Adobe
15 18 (1.16%) Bloomberg
15 18 (1.16%) Lotus
15 18 (1.16%) McAfee