Period
to 22 November 2017

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 155 148 125
Rank change year-on-year -7 -23 -21
Contract jobs requiring a Support Engineer 1660 1783 1896
As % of all contract IT jobs advertised in England 1.75% 1.82% 1.84%
As % of the Job Titles category 1.85% 1.92% 1.94%
Number of daily rates quoted 979 999 922
England median daily rate £200 £240 £219
Median daily rate % change year-on-year -16.67% +9.59% -3.74%
10th Percentile £113 £117 £115
90th Percentile £425 £400 £388
UK median daily rate £190 £230 £215
% change year-on-year -17.39% +6.98% -4.44%
Number of hourly rates quoted 278 254 425
England median hourly rate £16.47 £15.08 £15.77
Median hourly rate % change year-on-year +9.22% -4.41% +5.13%
10th Percentile £12.24 £11.00 £10.50
90th Percentile £26.33 £27.68 £26.86
UK median hourly rate £16.50 £15.00 £15.75
% change year-on-year +10.00% -4.76% +5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89936 92818 97863
% of contract IT jobs with a recognized job title 94.78% 94.77% 95.00%
Number of daily rates quoted 59957 61108 63299
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2672 2997 3790
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.88% - +9.09%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 22 November 2017.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 590 £200 -20.00% 98
South East -9 409 £213 -22.73% 67
North of England +2 196 £185 -28.16% 48
East of England +6 157 £168 -10.27% 31
Midlands +48 155 £200 -16.67% 39
South West -16 154 £165 +2.33% 29
West Midlands +42 87 £250 +4.17% 28
North West +24 81 £180 -8.63% 33
Yorkshire +17 80 £180 -30.10% 12
East Midlands +12 67 £180 -30.10% 11
North East -18 36 £266 -2.29% 3
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Engineer in the job title.

1 1069 (64.40%) Windows
2 641 (38.61%) Active Directory
3 520 (31.33%) Microsoft
4 422 (25.42%) Windows 7
5 342 (20.60%) Windows 10
6 316 (19.04%) Windows Server
7 304 (18.31%) ITIL
8 302 (18.19%) Microsoft Office
9 295 (17.77%) Office 365
10 268 (16.14%) Cisco
11 252 (15.18%) VMware
12 227 (13.67%) Security Cleared
13 187 (11.27%) SCCM
14 177 (10.66%) SC Cleared
15 170 (10.24%) Citrix
16 161 (9.70%) LAN
17 155 (9.34%) Windows Server 2008
18 150 (9.04%) Finance
19 147 (8.86%) Linux
19 147 (8.86%) Windows Server 2012
20 144 (8.67%) DNS
21 140 (8.43%) WAN
22 137 (8.25%) MS Exchange
22 137 (8.25%) Migration
23 135 (8.13%) Firewall
24 134 (8.07%) SQL
25 130 (7.83%) Apple
26 129 (7.77%) TCP/IP
26 129 (7.77%) VPN
27 126 (7.59%) HP

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (8.25%) MS Exchange
2 72 (4.34%) SharePoint
3 48 (2.89%) Exchange Server 2010
4 46 (2.77%) Skype for Business
5 35 (2.11%) Blackberry Enterprise Server
6 28 (1.69%) IIS
7 25 (1.51%) WebLogic
8 22 (1.33%) Exchange Server 2013
9 21 (1.27%) Apache
9 21 (1.27%) Tomcat
10 19 (1.14%) JBoss
11 17 (1.02%) IBM Notes
12 11 (0.66%) PowerExchange
13 10 (0.60%) Exchange Server 2003
13 10 (0.60%) Exchange Server 2007
13 10 (0.60%) OpenStack
14 8 (0.48%) SharePoint 2013
15 7 (0.42%) SAS
16 6 (0.36%) Confluence
17 5 (0.30%) SharePoint 2010
Applications
1 302 (18.19%) Microsoft Office
2 24 (1.45%) Microsoft Excel
3 12 (0.72%) Microsoft PowerPoint
4 9 (0.54%) MS Visio
5 7 (0.42%) Adobe Creative Suite
6 3 (0.18%) AutoCAD
7 2 (0.12%) Revit
7 2 (0.12%) Spreadsheet
7 2 (0.12%) Windchill
8 1 (0.060%) HipChat
8 1 (0.060%) InfoPath
8 1 (0.060%) Microsoft Project
8 1 (0.060%) SPSS
Business Applications
1 15 (0.90%) Eikon
2 8 (0.48%) Dynamics CRM
3 7 (0.42%) Remedy ITSM
4 4 (0.24%) Adobe Campaign
4 4 (0.24%) Dynamics NAV
4 4 (0.24%) SAP Hybris
5 3 (0.18%) Temenos T24
6 2 (0.12%) assyst
6 2 (0.12%) Oracle EBS R12
7 1 (0.060%) BusinessWorks
7 1 (0.060%) Dynamics AX
7 1 (0.060%) IBM Operational Decision Manager
7 1 (0.060%) ION MarketView
7 1 (0.060%) LabWindows
7 1 (0.060%) Loan IQ
7 1 (0.060%) NetSuite
7 1 (0.060%) Payment Gateway
7 1 (0.060%) Summit
7 1 (0.060%) Teamcenter
Cloud Services
1 295 (17.77%) Office 365
2 83 (5.00%) Microsoft Azure
3 37 (2.23%) Amazon AWS
4 21 (1.27%) IaaS
5 16 (0.96%) Azure Active Directory
6 9 (0.54%) G Suite
7 8 (0.48%) GitHub
7 8 (0.48%) PaaS
8 7 (0.42%) Mimecast
8 7 (0.42%) OneDrive
9 4 (0.24%) Cloud Computing
10 3 (0.18%) OpenShift
11 2 (0.12%) SaaS
11 2 (0.12%) Yammer
12 1 (0.060%) Akamai
12 1 (0.060%) Amazon EC2
12 1 (0.060%) Amazon S3
12 1 (0.060%) AWS CloudFormation
12 1 (0.060%) AWS OpsWorks
12 1 (0.060%) Virtual Private Cloud
Communications & Networking
1 161 (9.70%) LAN
2 144 (8.67%) DNS
3 140 (8.43%) WAN
4 135 (8.13%) Firewall
5 129 (7.77%) TCP/IP
5 129 (7.77%) VPN
6 98 (5.90%) DHCP
7 77 (4.64%) Wireless
8 51 (3.07%) SAN
9 43 (2.59%) Internet
9 43 (2.59%) Skype
10 41 (2.47%) VoIP
11 34 (2.05%) Wi-Fi
12 30 (1.81%) Remote Desktop
13 28 (1.69%) Cisco IOS
14 27 (1.63%) Cisco ASA
14 27 (1.63%) VLAN
15 23 (1.39%) Network Security
16 22 (1.33%) MPLS
17 21 (1.27%) LDAP
Database & Business Intelligence
1 72 (4.34%) SQL Server
2 17 (1.02%) Data Warehouse
3 12 (0.72%) PostgreSQL
4 11 (0.66%) PowerCenter
4 11 (0.66%) Relational Database
5 10 (0.60%) SQL Server Integration Services
6 9 (0.54%) Azure SQL Database
6 9 (0.54%) MySQL
6 9 (0.54%) SQL Server 2012
7 8 (0.48%) Oracle Database
7 8 (0.48%) SQL Server 2008
8 5 (0.30%) DB2
8 5 (0.30%) Geospatial Data
8 5 (0.30%) Hadoop
9 4 (0.24%) GIS
10 3 (0.18%) Apache Hive
10 3 (0.18%) Data Mining
10 3 (0.18%) Kalido
10 3 (0.18%) MongoDB
10 3 (0.18%) SQL Server 2005
Development Applications
1 12 (0.72%) Jenkins
2 11 (0.66%) JIRA
3 7 (0.42%) Git (software)
4 3 (0.18%) JMeter
4 3 (0.18%) MSI
4 3 (0.18%) Team Foundation Server
4 3 (0.18%) Vagrant
5 2 (0.12%) Cucumber
5 2 (0.12%) Selenium
5 2 (0.12%) Subversion
6 1 (0.060%) AdminStudio
6 1 (0.060%) GitLab
6 1 (0.060%) HP UFT
6 1 (0.060%) Mercurial
6 1 (0.060%) Oracle Forms
6 1 (0.060%) Rational DOORS
6 1 (0.060%) Rational Rhapsody
6 1 (0.060%) Sonatype Nexus
6 1 (0.060%) Toad
6 1 (0.060%) Visual Studio
General
1 150 (9.04%) Finance
2 73 (4.40%) Telecoms
3 69 (4.16%) Banking
4 26 (1.57%) Marketing
5 23 (1.39%) Manufacturing
6 17 (1.02%) Retail
7 15 (0.90%) Financial Institution
8 14 (0.84%) Back Office
8 14 (0.84%) Legal
9 12 (0.72%) Investment Banking
10 11 (0.66%) Electronics
10 11 (0.66%) Law
10 11 (0.66%) Publishing
11 10 (0.60%) Advertising
12 8 (0.48%) French Language
13 7 (0.42%) Military
13 7 (0.42%) Spanish Language
14 6 (0.36%) Automotive
14 6 (0.36%) Front Office
14 6 (0.36%) German Language
Libraries, Frameworks & Software Standards
1 16 (0.96%) Middleware
1 16 (0.96%) REST
2 14 (0.84%) HTML
3 13 (0.78%) Web Services
4 12 (0.72%) XML
5 11 (0.66%) Rendezvous
6 10 (0.60%) .NET
6 10 (0.60%) 802.1X
7 8 (0.48%) SOAP
8 7 (0.42%) LAPP Stack
8 7 (0.42%) X-Windows
9 6 (0.36%) Elastic Stack
9 6 (0.36%) JSON
9 6 (0.36%) Kafka
10 5 (0.30%) Regular Expression
10 5 (0.30%) XMPP
11 4 (0.24%) EntireX
11 4 (0.24%) LAMP
11 4 (0.24%) Node.js
12 3 (0.18%) JTS
Miscellaneous
1 93 (5.60%) Blackberry
2 84 (5.06%) Analytical Skills
3 51 (3.07%) Data Centre
3 51 (3.07%) Video Conferencing
4 43 (2.59%) iPhone
5 40 (2.41%) Driving Licence
6 28 (1.69%) Smartphone
7 27 (1.63%) Clustering
7 27 (1.63%) iPad
8 18 (1.08%) Management Information System
9 16 (0.96%) Computer Science
9 16 (0.96%) NHS
10 11 (0.66%) Fat Client
10 11 (0.66%) Thin Client
11 10 (0.60%) Hybrid Cloud
12 9 (0.54%) BYOD
12 9 (0.54%) Client/Server
12 9 (0.54%) PKI
12 9 (0.54%) Replication
13 7 (0.42%) Virtual Team
Operating Systems
1 1069 (64.40%) Windows
2 422 (25.42%) Windows 7
3 342 (20.60%) Windows 10
4 316 (19.04%) Windows Server
5 155 (9.34%) Windows Server 2008
6 147 (8.86%) Linux
6 147 (8.86%) Windows Server 2012
7 106 (6.39%) Windows 8
8 101 (6.08%) Android
9 90 (5.42%) Unix
10 84 (5.06%) Windows XP
11 62 (3.73%) Apple iOS
12 61 (3.67%) Windows Server 2003
13 41 (2.47%) Mac OS
14 40 (2.41%) Mac OS X
15 29 (1.75%) Red Hat Enterprise Linux
16 21 (1.27%) Solaris
17 20 (1.20%) Windows Vista
18 9 (0.54%) Windows Phone
19 6 (0.36%) Ubuntu
Processes & Methodologies
1 304 (18.31%) ITIL
2 137 (8.25%) Migration
3 78 (4.70%) Time Management
4 72 (4.34%) Service Delivery
5 61 (3.67%) Incident Management
6 53 (3.19%) Root Cause Analysis
7 52 (3.13%) Service Management
8 43 (2.59%) Break/Fix
9 42 (2.53%) Mobile Device Management
9 42 (2.53%) Network Management
10 41 (2.47%) Change Management
11 38 (2.29%) ITSM
12 37 (2.23%) Continuous Improvement
13 36 (2.17%) Problem Management
14 33 (1.99%) Project Management
15 32 (1.93%) DevOps
15 32 (1.93%) ITIL V3
16 29 (1.75%) Asset Management
17 24 (1.45%) Information Security
18 23 (1.39%) Runbook
Programming Languages
1 134 (8.07%) SQL
2 61 (3.67%) PowerShell
3 44 (2.65%) Java
4 26 (1.57%) Python
5 22 (1.33%) Perl
5 22 (1.33%) PL/SQL
6 21 (1.27%) Shell Script
7 17 (1.02%) Bash Shell
8 14 (0.84%) C
9 11 (0.66%) C++
10 10 (0.60%) C#
11 6 (0.36%) Korn
11 6 (0.36%) PHP
12 4 (0.24%) RPG
12 4 (0.24%) RPG IV
12 4 (0.24%) VBScript
13 3 (0.18%) T-SQL
13 3 (0.18%) VB
14 2 (0.12%) VBA
15 1 (0.060%) VB.NET
Qualifications
1 227 (13.67%) Security Cleared
2 177 (10.66%) SC Cleared
3 117 (7.05%) Microsoft Certification
4 97 (5.84%) Cisco Certification
5 63 (3.80%) CCNA
6 55 (3.31%) MCSE
7 49 (2.95%) Degree
7 49 (2.95%) DV Cleared
8 38 (2.29%) CCNP
8 38 (2.29%) MCP
9 36 (2.17%) DBS Check
10 32 (1.93%) MCSA
11 19 (1.14%) ITIL Certification
12 18 (1.08%) A+ Certification
13 14 (0.84%) MCDST
14 13 (0.78%) VMware Certified Professional (VCP)
15 10 (0.60%) CCIE
15 10 (0.60%) MCITP
16 8 (0.48%) DCSE
17 6 (0.36%) MCTS
Quality Assurance & Compliance
1 109 (6.57%) SLA
2 11 (0.66%) ISO/IEC 27001
3 7 (0.42%) ISO 9001
3 7 (0.42%) QA
4 5 (0.30%) PCI DSS
5 2 (0.12%) ISO 8583
6 1 (0.060%) AS 2805
6 1 (0.060%) Cyber Essentials
6 1 (0.060%) Disclosure Scotland
6 1 (0.060%) Government Security Classifications
6 1 (0.060%) HIPAA
6 1 (0.060%) HL7
6 1 (0.060%) HMG Security Policy Framework
6 1 (0.060%) MiFID
6 1 (0.060%) PMO
System Software
1 641 (38.61%) Active Directory
2 121 (7.29%) VMware Infrastructure
3 58 (3.49%) Hyper-V
4 45 (2.71%) vSphere
5 30 (1.81%) XenApp
6 28 (1.69%) Virtual Machines
7 26 (1.57%) Microsoft App-V
7 26 (1.57%) VMware ESXi
8 18 (1.08%) XenDesktop
9 17 (1.02%) Virtual Desktop
10 13 (0.78%) XenServer
11 11 (0.66%) NFS
12 10 (0.60%) Terminal Services
13 8 (0.48%) BitLocker
13 8 (0.48%) Virtual Servers
14 7 (0.42%) Docker
15 5 (0.30%) VMware Workstation
16 4 (0.24%) Microsoft Virtual Server
16 4 (0.24%) VMware Server
17 3 (0.18%) Apache Flume
Systems Management
1 187 (11.27%) SCCM
2 22 (1.33%) NetBackup
3 19 (1.14%) AirWatch
4 15 (0.90%) WSUS
5 14 (0.84%) SCOM
6 13 (0.78%) Jamf Pro
7 12 (0.72%) Puppet
8 11 (0.66%) OpenView Configuration Management
9 9 (0.54%) Ansible
9 9 (0.54%) Microsoft Data Protection Manager
9 9 (0.54%) Netcool
10 8 (0.48%) Cisco Prime
10 8 (0.48%) SCSM
10 8 (0.48%) Systems Management Server (SMS)
11 7 (0.42%) Backup Exec
11 7 (0.42%) vCenter Server
12 6 (0.36%) McAfee ePO
12 6 (0.36%) Opscode Chef
13 5 (0.30%) CA Single Sign-On
13 5 (0.30%) Nagios
Vendors
1 520 (31.33%) Microsoft
2 268 (16.14%) Cisco
3 252 (15.18%) VMware
4 170 (10.24%) Citrix
5 130 (7.83%) Apple
6 126 (7.59%) HP
7 69 (4.16%) Oracle
8 58 (3.49%) Dell
9 38 (2.29%) Juniper
10 33 (1.99%) F5
11 31 (1.87%) Bloomberg
12 30 (1.81%) ServiceNow
13 28 (1.69%) McAfee
14 25 (1.51%) IBM
15 24 (1.45%) Red Hat
15 24 (1.45%) SAP
16 22 (1.33%) NetApp
16 22 (1.33%) Symantec
17 20 (1.20%) CheckPoint
17 20 (1.20%) Remedy