Period
to 28 May 2020

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies in England during the 6 months to 28 May 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 111 170 157
Rank change year-on-year +59 -13 +17
Contract jobs requiring a Support Engineer 884 1,363 1,675
As % of all contract jobs advertised in England 2.11% 1.64% 1.82%
As % of the Job Titles category 2.25% 1.74% 1.92%
Number of daily rates quoted 511 816 932
Median daily rate £190 £200 £210
Median daily rate % change year-on-year -5.00% -4.76% +5.00%
10th Percentile £120 £118 £115
90th Percentile £438 £442 £438
UK median daily rate £190 £200 £210
% change year-on-year -5.00% -4.76% +5.00%
Number of hourly rates quoted 170 202 304
Median hourly rate £17.50 £17.00 £17.33
Median hourly rate % change year-on-year +2.94% -1.88% +9.65%
10th Percentile £12.50 £12.00 £11.43
90th Percentile £35.00 £27.23 £23.00
UK median hourly rate £17.50 £16.00 £16.50
% change year-on-year +9.38% -3.03% +4.07%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 39,301 78,456 87,369
% of contract IT jobs with a recognized job title 93.79% 94.57% 94.81%
Number of daily rates quoted 25,104 52,143 57,789
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +4.65%
10th Percentile £255 £280 £273
90th Percentile £663 £650 £638
UK median daily rate £466 £473 £450
% change year-on-year -1.37% +5.00% +5.88%
Number of hourly rates quoted 1,570 2,430 2,742
Median hourly rate £21.50 £19.50 £18.51
Median hourly rate % change year-on-year +10.26% +5.38% -2.61%
10th Percentile £12.02 £11.17 £11.00
90th Percentile £51.75 £51.00 £48.00
Median hourly rate £21.50 £19.00 £18.00
% change year-on-year +13.16% +5.56% -5.26%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Engineer in England.

Daily rate trend for Support Engineer in England

Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Engineer in England over the 6 months to 28 May 2020.

Daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Engineer in England.

Hourly rate trend for Support Engineer in England

Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Engineer in England over the 6 months to 28 May 2020.

Hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 28 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 254 £200 - 36
South East +67 219 £200 -20.00% 40
North of England +68 127 £170 -11.69% 23
South West +15 118 £188 -5.06% 25
Midlands +49 89 £150 -25.00% 25
East of England +26 76 £170 +21.43% 11
North West +47 60 £155 -34.04% 7
West Midlands +49 57 £174 -42.08% 11
Yorkshire +48 51 £263 +56.72% 11
East Midlands +33 32 £150 -9.09% 14
North East +15 16 £210 +7.01% 5
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 May 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 586 (66.29%) Windows
2 340 (38.46%) Active Directory
3 309 (34.95%) Windows 10
4 281 (31.79%) Microsoft
5 272 (30.77%) Office 365
6 206 (23.30%) Windows 7
7 160 (18.10%) Microsoft Office
8 159 (17.99%) Windows Server
9 131 (14.82%) SCCM
10 123 (13.91%) ITIL
11 105 (11.88%) VMware
12 92 (10.41%) Problem-Solving
13 88 (9.95%) Security Cleared
14 77 (8.71%) Public Sector
15 71 (8.03%) Cisco
16 70 (7.92%) Azure
17 65 (7.35%) Migration
18 64 (7.24%) LAN
18 64 (7.24%) VMware Infrastructure
19 63 (7.13%) Citrix
20 61 (6.90%) WAN
20 61 (6.90%) SQL
21 60 (6.79%) Apple
22 59 (6.67%) Finance
23 58 (6.56%) MS Exchange
23 58 (6.56%) Linux
24 57 (6.45%) Windows Server 2012
25 53 (6.00%) VPN
26 52 (5.88%) Windows Server 2008
26 52 (5.88%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (6.56%) MS Exchange
2 42 (4.75%) SharePoint
3 31 (3.51%) Skype for Business
4 28 (3.17%) Exchange Server 2010
5 13 (1.47%) Apache
5 13 (1.47%) Exchange Server 2013
5 13 (1.47%) IIS
5 13 (1.47%) Tomcat
6 7 (0.79%) Exchange Server 2007
7 6 (0.68%) Blackberry Enterprise Server
8 5 (0.57%) Exchange Server 2003
9 4 (0.45%) Documentum
10 3 (0.34%) Confluence
11 2 (0.23%) Apache Solr
11 2 (0.23%) BizTalk Server
11 2 (0.23%) MS Project Server
11 2 (0.23%) SharePoint 2010
11 2 (0.23%) SharePoint Server
12 1 (0.11%) CMS
12 1 (0.11%) Oracle Application Server
Applications
1 160 (18.10%) Microsoft Office
2 43 (4.86%) Microsoft Excel
3 25 (2.83%) Microsoft PowerPoint
4 10 (1.13%) MS Visio
5 6 (0.68%) Microsoft Project
6 4 (0.45%) Acrobat
6 4 (0.45%) Spreadsheet
7 2 (0.23%) Adobe Creative Suite
7 2 (0.23%) Photoshop
8 1 (0.11%) AutoCAD
8 1 (0.11%) SOLIDWORKS
Business Applications
1 4 (0.45%) Dynamics CRM
1 4 (0.45%) Remedy ITSM
2 2 (0.23%) Elite 3E
2 2 (0.23%) FLEXCUBE
3 1 (0.11%) Carpe Diem
3 1 (0.11%) Dynamics AX
3 1 (0.11%) Line 500
3 1 (0.11%) NetSuite
3 1 (0.11%) Oracle Procure-to-Pay
3 1 (0.11%) SAP HR
Cloud Services
1 272 (30.77%) Office 365
2 70 (7.92%) Azure
3 18 (2.04%) AWS
4 12 (1.36%) Azure Active Directory
4 12 (1.36%) OneDrive
5 10 (1.13%) Power Platform
5 10 (1.13%) SaaS
6 8 (0.90%) G Suite
7 5 (0.57%) Amazon CloudWatch
7 5 (0.57%) Datadog
7 5 (0.57%) IaaS
7 5 (0.57%) PowerApps
8 3 (0.34%) Mimecast
8 3 (0.34%) Power Automate
8 3 (0.34%) Slack
9 2 (0.23%) Azure Data Factory
9 2 (0.23%) Cloud Computing
9 2 (0.23%) GCP
9 2 (0.23%) Trello
10 1 (0.11%) PaaS
Communications & Networking
1 64 (7.24%) LAN
2 61 (6.90%) WAN
3 53 (6.00%) VPN
4 50 (5.66%) VoIP
5 47 (5.32%) DNS
6 46 (5.20%) Skype
7 44 (4.98%) Firewall
8 41 (4.64%) DHCP
9 33 (3.73%) TCP/IP
10 21 (2.38%) Internet
10 21 (2.38%) Wi-Fi
11 18 (2.04%) SAN
11 18 (2.04%) Wireless
12 13 (1.47%) Remote Desktop
13 11 (1.24%) IP Telephony
14 10 (1.13%) VLAN
15 9 (1.02%) MPLS
16 8 (0.90%) Cisco IOS
16 8 (0.90%) IPsec
16 8 (0.90%) WebEx
Database & Business Intelligence
1 34 (3.85%) SQL Server
2 13 (1.47%) MySQL
3 10 (1.13%) Power BI
4 8 (0.90%) Big Data
5 5 (0.57%) Oracle Database
6 4 (0.45%) Apache Cassandra
6 4 (0.45%) SQL Server 2016
7 3 (0.34%) Relational Database
7 3 (0.34%) SQL Server 2005
8 2 (0.23%) Data Lake
8 2 (0.23%) DB2
8 2 (0.23%) NonStop SQL
8 2 (0.23%) PostgreSQL
8 2 (0.23%) RDBMS
8 2 (0.23%) SQL Server Reporting Services
9 1 (0.11%) Amazon RDS
9 1 (0.11%) Geospatial Data
9 1 (0.11%) MariaDB
9 1 (0.11%) MongoDB
9 1 (0.11%) SQL Server 2012
Development Applications
1 16 (1.81%) JIRA
2 11 (1.24%) Git (software)
3 6 (0.68%) Team Foundation Server
4 5 (0.57%) Subversion
5 4 (0.45%) Bitbucket
5 4 (0.45%) Jenkins
5 4 (0.45%) Sonatype Nexus
6 3 (0.34%) ClearCase
6 3 (0.34%) Cucumber
6 3 (0.34%) Hudson
7 2 (0.23%) MSI
8 1 (0.11%) Ant
8 1 (0.11%) Firebug
8 1 (0.11%) GitLab
8 1 (0.11%) Maven
8 1 (0.11%) Visual Studio
8 1 (0.11%) Visual Studio Team System
8 1 (0.11%) VSS/SourceSafe
General
1 77 (8.71%) Public Sector
2 59 (6.67%) Finance
3 28 (3.17%) Telecoms
4 17 (1.92%) Marketing
5 16 (1.81%) Manufacturing
6 15 (1.70%) Electronics
7 10 (1.13%) Law
8 9 (1.02%) Banking
9 8 (0.90%) Legal
9 8 (0.90%) Retail
10 6 (0.68%) Military
11 5 (0.57%) Financial Institution
11 5 (0.57%) Front Office
12 4 (0.45%) Local Government
13 3 (0.34%) Back Office
13 3 (0.34%) Games
13 3 (0.34%) Investment Banking
14 2 (0.23%) Advertising
14 2 (0.23%) Aerospace
14 2 (0.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (1.02%) .NET
2 8 (0.90%) LAMP
2 8 (0.90%) Web Services
3 6 (0.68%) XML
4 5 (0.57%) LDAP
5 4 (0.45%) .NET Framework
5 4 (0.45%) HTML
5 4 (0.45%) Memcached
6 3 (0.34%) Sensu
7 2 (0.23%) AngularJS
7 2 (0.23%) FIX Protocol
7 2 (0.23%) Node.js
7 2 (0.23%) RabbitMQ
7 2 (0.23%) React
7 2 (0.23%) REST
7 2 (0.23%) SAML
7 2 (0.23%) SOAP
7 2 (0.23%) Software Packaging
8 1 (0.11%) COM
8 1 (0.11%) ODBC
Miscellaneous
1 41 (4.64%) NHS
2 40 (4.52%) Analytical Skills
3 33 (3.73%) Driving Licence
4 20 (2.26%) Blackberry
4 20 (2.26%) Data Centre
4 20 (2.26%) Management Information System
4 20 (2.26%) Self-Motivation
5 19 (2.15%) Video Conferencing
6 17 (1.92%) iPhone
7 14 (1.58%) iPad
8 12 (1.36%) PKI
9 10 (1.13%) Smartphone
10 8 (0.90%) Fat Client
10 8 (0.90%) Linux Command Line
10 8 (0.90%) Thin Client
11 6 (0.68%) BYOD
11 6 (0.68%) Clustering
11 6 (0.68%) User Experience
12 5 (0.57%) Replication
13 4 (0.45%) Blog
Operating Systems
1 586 (66.29%) Windows
2 309 (34.95%) Windows 10
3 206 (23.30%) Windows 7
4 159 (17.99%) Windows Server
5 58 (6.56%) Linux
6 57 (6.45%) Windows Server 2012
7 52 (5.88%) Windows Server 2008
8 43 (4.86%) Windows Server 2016
9 36 (4.07%) Apple iOS
10 30 (3.39%) Windows XP
11 28 (3.17%) Mac OS
12 26 (2.94%) Android
13 23 (2.60%) Unix
13 23 (2.60%) Windows 8
14 21 (2.38%) Mac OS X
15 14 (1.58%) Windows Server 2003
16 12 (1.36%) Windows Server 2019
17 7 (0.79%) Windows Vista
18 6 (0.68%) Red Hat Enterprise Linux
18 6 (0.68%) Windows 2000
Processes & Methodologies
1 123 (13.91%) ITIL
2 92 (10.41%) Problem-Solving
3 65 (7.35%) Migration
4 52 (5.88%) Infrastructure Engineering
5 37 (4.19%) Incident Management
6 36 (4.07%) Break/Fix
7 31 (3.51%) Service Delivery
7 31 (3.51%) Service Management
8 29 (3.28%) ITSM
9 28 (3.17%) Business Intelligence
10 22 (2.49%) Asset Management
11 19 (2.15%) Configuration Management
11 19 (2.15%) Network Management
12 16 (1.81%) Coaching
12 16 (1.81%) Problem Management
13 14 (1.58%) Change Management
13 14 (1.58%) Digital Marketing
13 14 (1.58%) Programme Management
13 14 (1.58%) Root Cause Analysis
13 14 (1.58%) Stakeholder Management
Programming Languages
1 61 (6.90%) SQL
2 48 (5.43%) PowerShell
3 24 (2.71%) Java
3 24 (2.71%) Python
4 19 (2.15%) Bash Shell
5 11 (1.24%) C++
5 11 (1.24%) Shell Script
6 10 (1.13%) C#
6 10 (1.13%) Ruby
7 8 (0.90%) JavaScript
8 6 (0.68%) Perl
9 3 (0.34%) C
9 3 (0.34%) C-shell
10 2 (0.23%) VBA
10 2 (0.23%) VBScript
11 1 (0.11%) PHP
11 1 (0.11%) PL/SQL
11 1 (0.11%) T-SQL
11 1 (0.11%) VB
11 1 (0.11%) VB.NET
Qualifications
1 88 (9.95%) Security Cleared
2 40 (4.52%) SC Cleared
3 39 (4.41%) Microsoft Certification
4 31 (3.51%) Degree
5 25 (2.83%) Cisco Certification
6 24 (2.71%) CCNA
7 23 (2.60%) MCSE
8 15 (1.70%) DV Cleared
9 14 (1.58%) A+ Certification
9 14 (1.58%) DBS Check
10 9 (1.02%) MCP
10 9 (1.02%) MCSA
11 8 (0.90%) ITIL Certification
12 7 (0.79%) CCNP
12 7 (0.79%) Computer Science Degree
12 7 (0.79%) MCITP
13 6 (0.68%) ACSP
14 5 (0.57%) ITIL Foundation Certificate
14 5 (0.57%) JNCIA
14 5 (0.57%) MCTS
Quality Assurance & Compliance
1 42 (4.75%) SLA
2 7 (0.79%) QA
3 6 (0.68%) ISO/IEC 27001
4 5 (0.57%) Cyber Essentials
4 5 (0.57%) GDPR
5 4 (0.45%) PCI DSS
6 3 (0.34%) HIPAA
7 2 (0.23%) GxP
8 1 (0.11%) Government Security Classifications
8 1 (0.11%) NCSC
8 1 (0.11%) Sarbanes-Oxley
8 1 (0.11%) SSAE 16
System Software
1 340 (38.46%) Active Directory
2 64 (7.24%) VMware Infrastructure
3 38 (4.30%) Hyper-V
4 18 (2.04%) Virtual Machines
5 13 (1.47%) VMware ESXi
6 11 (1.24%) vSphere
6 11 (1.24%) XenApp
7 8 (0.90%) Virtual Desktop
7 8 (0.90%) Virtual Servers
8 7 (0.79%) XenDesktop
9 6 (0.68%) Microsoft App-V
9 6 (0.68%) Terminal Services
10 5 (0.57%) VMware Server
11 4 (0.45%) BitLocker
11 4 (0.45%) VMware Workstation
12 3 (0.34%) Citrix Hypervisor
13 2 (0.23%) Firmware
13 2 (0.23%) vCloud
13 2 (0.23%) VirtualBox
14 1 (0.11%) Docker
Systems Management
1 131 (14.82%) SCCM
2 25 (2.83%) Microsoft Intune
3 14 (1.58%) AirWatch
3 14 (1.58%) WSUS
4 13 (1.47%) Jamf Pro
5 10 (1.13%) Ansible
6 9 (1.02%) Nagios
6 9 (1.02%) SCOM
7 8 (0.90%) Puppet
7 8 (0.90%) Single Sign-On
8 7 (0.79%) Opscode Chef
9 5 (0.57%) Backup Exec
9 5 (0.57%) Systems Management Server (SMS)
10 4 (0.45%) ServiceCenter
10 4 (0.45%) vCenter Server
11 3 (0.34%) Microsoft Data Protection Manager
11 3 (0.34%) OpenView Configuration Management
11 3 (0.34%) ZABBIX
12 2 (0.23%) NetBackup
12 2 (0.23%) vMotion
Vendors
1 281 (31.79%) Microsoft
2 105 (11.88%) VMware
3 71 (8.03%) Cisco
4 63 (7.13%) Citrix
5 60 (6.79%) Apple
6 35 (3.96%) HP
7 28 (3.17%) Oracle
8 24 (2.71%) ServiceNow
9 23 (2.60%) Google
10 17 (1.92%) Splunk
11 16 (1.81%) Adobe
11 16 (1.81%) SAP
12 15 (1.70%) Juniper
12 15 (1.70%) Remedy
13 12 (1.36%) Bloomberg
13 12 (1.36%) Ivanti
14 11 (1.24%) Avaya
14 11 (1.24%) Dell
14 11 (1.24%) Fujitsu
15 9 (1.02%) Meraki