Period
to 21 June 2018

The median contractor rate for a Support Engineer was £209 per day in advertised job vacancies in England during the 6 months to 21 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 152 163 127
Rank change year-on-year +11 -36 +1
Contract jobs requiring a Support Engineer 1,667 1,313 1,919
As % of all contract IT jobs advertised in England 1.83% 1.56% 1.95%
As % of the Job Titles category 1.93% 1.65% 2.05%
Number of daily rates quoted 892 691 1,004
England median daily rate £209 £200 £265
Median daily rate % change year-on-year +4.38% -24.53% +17.78%
10th Percentile £115 £113 £125
90th Percentile £438 £413 £419
UK median daily rate £210 £200 £260
% change year-on-year +5.00% -23.08% +18.18%
Number of hourly rates quoted 318 249 280
England median hourly rate £17.00 £15.78 £16.00
Median hourly rate % change year-on-year +7.77% -1.41% -3.03%
10th Percentile £11.67 £11.25 £11.25
90th Percentile £23.08 £24.60 £35.00
UK median hourly rate £16.25 £15.80 £16.00
% change year-on-year +2.85% -1.25% -0.34%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,588 79,793 93,560
% of contract IT jobs with a recognized job title 94.80% 94.95% 95.22%
Number of daily rates quoted 57,188 51,943 61,560
England median daily rate £450 £435 £425
Median daily rate % change year-on-year +3.45% +2.35% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,788 2,609 2,843
England median hourly rate £18.52 £18.70 £20.00
Median hourly rate % change year-on-year -0.94% -6.53% +14.29%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.91
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 21 June 2018.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 21 June 2018.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +70 639 £190 -14.61% 125
South East +7 406 £210 +9.09% 99
North of England -19 198 £260 -0.95% 68
Midlands +28 165 £250 +21.21% 46
South West +12 141 £170 -2.86% 31
East of England -4 112 £175 -10.26% 31
West Midlands +39 107 £275 +37.50% 21
North West +1 77 £210 -14.29% 38
Yorkshire +6 73 £225 +18.42% 23
East Midlands -6 57 £250 +13.64% 25
North East -19 48 £272 -1.00% 7
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 June 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,052 (63.11%) Windows
2 657 (39.41%) Active Directory
3 481 (28.85%) Microsoft
4 404 (24.24%) Windows 10
5 338 (20.28%) Windows Server
6 329 (19.74%) Office 365
7 297 (17.82%) Windows 7
8 274 (16.44%) Microsoft Office
9 263 (15.78%) Security Cleared
10 247 (14.82%) VMware
11 239 (14.34%) ITIL
12 215 (12.90%) SCCM
13 207 (12.42%) SC Cleared
13 207 (12.42%) Cisco
14 199 (11.94%) DNS
15 195 (11.70%) Finance
16 178 (10.68%) Apple
17 174 (10.44%) Citrix
18 169 (10.14%) Migration
19 164 (9.84%) Windows Server 2008
20 153 (9.18%) Windows Server 2012
21 152 (9.12%) HP
22 151 (9.06%) MS Exchange
23 150 (9.00%) DHCP
24 147 (8.82%) Linux
25 146 (8.76%) VMware Infrastructure
26 132 (7.92%) SQL
27 130 (7.80%) Firewall
28 128 (7.68%) SLA
29 124 (7.44%) LAN

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (9.06%) MS Exchange
2 78 (4.68%) SharePoint
3 64 (3.84%) Skype for Business
4 60 (3.60%) IIS
5 42 (2.52%) Exchange Server 2010
6 34 (2.04%) Exchange Server 2013
7 27 (1.62%) Blackberry Enterprise Server
8 22 (1.32%) Apache
9 19 (1.14%) IBM Notes
10 17 (1.02%) Exchange Server 2007
11 16 (0.96%) Tomcat
12 10 (0.60%) Exchange Server 2003
12 10 (0.60%) WebLogic
13 8 (0.48%) CMS
14 6 (0.36%) Confluence
15 5 (0.30%) SharePoint 2013
15 5 (0.30%) SharePoint Server
16 4 (0.24%) JBoss
16 4 (0.24%) Oracle Service Bus
16 4 (0.24%) WebSphere
Applications
1 274 (16.44%) Microsoft Office
2 38 (2.28%) Microsoft Excel
3 10 (0.60%) MS Visio
4 9 (0.54%) Microsoft PowerPoint
5 6 (0.36%) Windchill
6 5 (0.30%) Microsoft Project
7 4 (0.24%) AutoCAD
7 4 (0.24%) CATIA
7 4 (0.24%) PTC Creo
7 4 (0.24%) Siemens NX
8 3 (0.18%) Mozilla Thunderbird
9 2 (0.12%) Adobe Creative Suite
9 2 (0.12%) Spreadsheet
10 1 (0.060%) CINEMA 4D
10 1 (0.060%) Revit
Business Applications
1 17 (1.02%) Dynamics CRM
2 8 (0.48%) Eikon
2 8 (0.48%) Teamcenter
3 5 (0.30%) BusinessWare
4 3 (0.18%) ION MarketView
5 2 (0.12%) Concordance
5 2 (0.12%) Documaker
5 2 (0.12%) Relativity
5 2 (0.12%) Remedy ITSM
6 1 (0.060%) Distributed Ledger
6 1 (0.060%) Elite 3E
6 1 (0.060%) Maximo
6 1 (0.060%) Oracle 11i
6 1 (0.060%) Payment Gateway
6 1 (0.060%) R3 Corda
6 1 (0.060%) SAP MM
6 1 (0.060%) SAP PM
6 1 (0.060%) SAP WM
6 1 (0.060%) Sonata
6 1 (0.060%) Workfront
Cloud Services
1 329 (19.74%) Office 365
2 90 (5.40%) Microsoft Azure
3 37 (2.22%) Amazon AWS
4 25 (1.50%) G Suite
5 20 (1.20%) OneDrive
6 15 (0.90%) IaaS
7 10 (0.60%) Akamai
7 10 (0.60%) Azure Active Directory
8 9 (0.54%) Serverless
9 8 (0.48%) AWS Lambda
10 7 (0.42%) Dynamics 365
10 7 (0.42%) PaaS
11 5 (0.30%) SaaS
12 4 (0.24%) Azure Data Factory
12 4 (0.24%) Mimecast
12 4 (0.24%) Yammer
13 3 (0.18%) Slack
14 2 (0.12%) Cloud Computing
14 2 (0.12%) Datadog
14 2 (0.12%) OpenShift
Communications & Networking
1 199 (11.94%) DNS
2 150 (9.00%) DHCP
3 130 (7.80%) Firewall
4 124 (7.44%) LAN
5 115 (6.90%) TCP/IP
6 106 (6.36%) VPN
7 100 (6.00%) WAN
8 70 (4.20%) Skype
9 63 (3.78%) SAN
10 48 (2.88%) Wireless
11 45 (2.70%) Internet
12 44 (2.64%) Remote Desktop
13 34 (2.04%) VLAN
14 32 (1.92%) VoIP
15 28 (1.68%) Wi-Fi
16 26 (1.56%) NetScaler
17 24 (1.44%) MPLS
17 24 (1.44%) Network Security
18 21 (1.26%) BGP
19 20 (1.20%) SMTP
Database & Business Intelligence
1 71 (4.26%) SQL Server
2 16 (0.96%) SQL Server 2008
3 14 (0.84%) MySQL
4 13 (0.78%) MongoDB
5 12 (0.72%) SQL Server 2012
6 11 (0.66%) Amazon RDS
6 11 (0.66%) Relational Database
7 8 (0.48%) DB2
8 7 (0.42%) Big Data
8 7 (0.42%) Data Warehouse
9 6 (0.36%) GIS
9 6 (0.36%) Hadoop
9 6 (0.36%) RDBMS
10 5 (0.30%) Crystal Reports
10 5 (0.30%) Data Lake
10 5 (0.30%) MS Access
11 4 (0.24%) Cosmos DB
11 4 (0.24%) SQL Server 2005
11 4 (0.24%) SQL Server 2016
11 4 (0.24%) SQL Server Reporting Services
Development Applications
1 25 (1.50%) JIRA
2 17 (1.02%) Team Foundation Server
3 8 (0.48%) Jenkins
4 7 (0.42%) Git (software)
5 5 (0.30%) Selenium
5 5 (0.30%) Subversion
5 5 (0.30%) Visual Studio
6 4 (0.24%) SpecFlow
7 2 (0.12%) Artifactory
7 2 (0.12%) Hudson
7 2 (0.12%) Sonatype Nexus
7 2 (0.12%) Visual Studio Team System
8 1 (0.060%) MSI
8 1 (0.060%) Octopus Deploy
8 1 (0.060%) Oracle Forms
8 1 (0.060%) Rational DOORS
8 1 (0.060%) SonarQube
8 1 (0.060%) SQL Server Management Studio (SSMS)
8 1 (0.060%) VSS/SourceSafe
8 1 (0.060%) WinDbg
General
1 195 (11.70%) Finance
2 68 (4.08%) Banking
3 65 (3.90%) Telecoms
4 34 (2.04%) Law
5 33 (1.98%) Retail
6 28 (1.68%) Manufacturing
7 21 (1.26%) Legal
8 17 (1.02%) Back Office
9 14 (0.84%) Advertising
9 14 (0.84%) Marketing
10 12 (0.72%) Mandarin Language
11 11 (0.66%) Front Office
11 11 (0.66%) Investment Banking
12 10 (0.60%) Electronics
13 8 (0.48%) French Language
14 7 (0.42%) Financial Institution
15 6 (0.36%) Automotive
16 5 (0.30%) Corporate Banking
16 5 (0.30%) Pharmaceutical
17 4 (0.24%) Publishing
Libraries, Frameworks & Software Standards
1 28 (1.68%) Web Services
2 22 (1.32%) .NET
3 19 (1.14%) LDAP
3 19 (1.14%) XML
4 18 (1.08%) Middleware
5 12 (0.72%) HTML
6 11 (0.66%) CSS
7 9 (0.54%) jQuery
7 9 (0.54%) JSON
8 8 (0.48%) OpenMP
9 7 (0.42%) .NET Framework
9 7 (0.42%) ASP.NET
9 7 (0.42%) Entity Framework
9 7 (0.42%) LINQ
9 7 (0.42%) XMPP
10 6 (0.36%) SOAP
10 6 (0.36%) Twitter Bootstrap
11 5 (0.30%) ASP.NET Web Forms
11 5 (0.30%) Software Packaging
11 5 (0.30%) X-Windows
Miscellaneous
1 71 (4.26%) Analytical Skills
2 52 (3.12%) Data Centre
3 50 (3.00%) Blackberry
4 46 (2.76%) Smartphone
5 40 (2.40%) Self-Motivation
5 40 (2.40%) Video Conferencing
6 37 (2.22%) Management Information System
7 34 (2.04%) iPhone
8 31 (1.86%) Computer Science
8 31 (1.86%) iPad
9 23 (1.38%) Clustering
9 23 (1.38%) PKI
10 22 (1.32%) Driving Licence
10 22 (1.32%) Replication
11 16 (0.96%) NHS
12 15 (0.90%) Fat Client
12 15 (0.90%) Thin Client
13 9 (0.54%) Chip and PIN
14 8 (0.48%) Grid Computing
15 7 (0.42%) Mobile App
Operating Systems
1 1,052 (63.11%) Windows
2 404 (24.24%) Windows 10
3 338 (20.28%) Windows Server
4 297 (17.82%) Windows 7
5 164 (9.84%) Windows Server 2008
6 153 (9.18%) Windows Server 2012
7 147 (8.82%) Linux
8 89 (5.34%) Windows 8
9 85 (5.10%) Windows XP
10 78 (4.68%) Android
11 69 (4.14%) Apple iOS
12 55 (3.30%) Unix
13 52 (3.12%) Mac OS
14 50 (3.00%) Mac OS X
15 40 (2.40%) Windows Server 2003
16 25 (1.50%) Red Hat Enterprise Linux
17 15 (0.90%) Solaris
18 11 (0.66%) CentOS
18 11 (0.66%) Windows Vista
19 10 (0.60%) AIX
Processes & Methodologies
1 239 (14.34%) ITIL
2 169 (10.14%) Migration
3 123 (7.38%) Problem-Solving
4 81 (4.86%) Time Management
5 60 (3.60%) Service Delivery
5 60 (3.60%) Service Management
6 53 (3.18%) Break/Fix
7 52 (3.12%) Incident Management
8 43 (2.58%) DevOps
9 42 (2.52%) Project Management
10 41 (2.46%) Asset Management
10 41 (2.46%) Change Management
11 39 (2.34%) Mobile Device Management
11 39 (2.34%) Problem Management
12 33 (1.98%) ITSM
12 33 (1.98%) Proactive Monitoring
13 30 (1.80%) Configuration Management
14 29 (1.74%) Information Security
15 27 (1.62%) CRM
16 26 (1.56%) Business Continuity
Programming Languages
1 132 (7.92%) SQL
2 103 (6.18%) PowerShell
3 46 (2.76%) Java
4 38 (2.28%) Python
5 31 (1.86%) Bash Shell
6 24 (1.44%) C#
7 21 (1.26%) JavaScript
8 20 (1.20%) C
9 14 (0.84%) Perl
10 13 (0.78%) Shell Script
11 10 (0.60%) VB
11 10 (0.60%) VBScript
12 9 (0.54%) C++
13 7 (0.42%) PHP
13 7 (0.42%) VBA
14 5 (0.30%) R
14 5 (0.30%) Scala
14 5 (0.30%) T-SQL
15 4 (0.24%) Ruby
16 2 (0.12%) PL/SQL
Qualifications
1 263 (15.78%) Security Cleared
2 207 (12.42%) SC Cleared
3 76 (4.56%) Microsoft Certification
4 66 (3.96%) Degree
5 56 (3.36%) Cisco Certification
6 48 (2.88%) DV Cleared
7 41 (2.46%) CCNA
8 39 (2.34%) MCSE
9 30 (1.80%) CCNP
9 30 (1.80%) DBS Check
10 27 (1.62%) MCP
11 25 (1.50%) ITIL Certification
11 25 (1.50%) MCSA
12 18 (1.08%) Computer Science Degree
13 12 (0.72%) MCITP
14 10 (0.60%) A+ Certification
14 10 (0.60%) VMware Certified Professional (VCP)
15 9 (0.54%) BPSS Clearance
16 6 (0.36%) JNCIA
16 6 (0.36%) MOS
Quality Assurance & Compliance
1 128 (7.68%) SLA
2 8 (0.48%) Disclosure Scotland
2 8 (0.48%) GDPR
2 8 (0.48%) ISO/IEC 27001
3 4 (0.24%) PMO
3 4 (0.24%) Sarbanes-Oxley
4 3 (0.18%) PCI DSS
5 2 (0.12%) GxP
6 1 (0.060%) COBIT
6 1 (0.060%) Dodd-Frank
6 1 (0.060%) GMP
6 1 (0.060%) ISO 9001
6 1 (0.060%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.060%) QA
6 1 (0.060%) TARGET2
System Software
1 657 (39.41%) Active Directory
2 146 (8.76%) VMware Infrastructure
3 65 (3.90%) Hyper-V
4 64 (3.84%) XenApp
5 37 (2.22%) vSphere
6 35 (2.10%) VMware ESXi
7 30 (1.80%) XenDesktop
8 29 (1.74%) BitLocker
8 29 (1.74%) Virtual Machines
9 24 (1.44%) XenServer
10 23 (1.38%) Microsoft App-V
11 22 (1.32%) Virtual Desktop
12 12 (0.72%) Virtual Servers
13 11 (0.66%) Docker
14 8 (0.48%) GPFS
15 7 (0.42%) Citrix Presentation Server
16 6 (0.36%) Terminal Services
17 5 (0.30%) VirtualBox
17 5 (0.30%) VMware Server
18 4 (0.24%) Samba
Systems Management
1 215 (12.90%) SCCM
2 33 (1.98%) SCOM
3 31 (1.86%) WSUS
4 30 (1.80%) Ansible
5 26 (1.56%) Microsoft Intune
5 26 (1.56%) Puppet
6 17 (1.02%) Systems Management Server (SMS)
6 17 (1.02%) vCenter Server
7 13 (0.78%) Backup Exec
7 13 (0.78%) McAfee ePO
8 12 (0.72%) Opscode Chef
9 11 (0.66%) NetBackup
9 11 (0.66%) Single Sign-On
10 10 (0.60%) Norton AntiVirus
11 9 (0.54%) CA Single Sign-On
12 8 (0.48%) AirWatch
12 8 (0.48%) FortiGate
13 7 (0.42%) Cisco CUCM
13 7 (0.42%) Microsoft Clustering
13 7 (0.42%) SCVMM
Vendors
1 481 (28.85%) Microsoft
2 247 (14.82%) VMware
3 207 (12.42%) Cisco
4 178 (10.68%) Apple
5 174 (10.44%) Citrix
6 152 (9.12%) HP
7 52 (3.12%) Oracle
8 43 (2.58%) Remedy
9 37 (2.22%) Dell
10 36 (2.16%) Ivanti
10 36 (2.16%) Red Hat
11 35 (2.10%) McAfee
12 34 (2.04%) SAP
13 31 (1.86%) ServiceNow
13 31 (1.86%) Veeam
14 29 (1.74%) IBM
14 29 (1.74%) Splunk
15 28 (1.68%) NetApp
16 26 (1.56%) Google
17 25 (1.50%) Symantec