Period
to 28 November 2021

The median contractor rate for a Support Engineer was £185 per day in advertised job vacancies in England during the 6 months to 28 November 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 138 176 106
Rank change year-on-year +38 -70 +59
Contract jobs requiring a Support Engineer 1,367 479 1,701
As % of all contract jobs advertised in England 1.95% 1.58% 2.28%
As % of the Job Titles category 2.08% 1.71% 2.42%
Number of daily rates quoted 941 297 1,072
10th Percentile £120 £120 £120
25th Percentile £135 £150 £140
Median daily rate (50th Percentile) £185 £180 £200
Median % change year-on-year +2.78% -10.00% +2.56%
75th Percentile £288 £325 £291
90th Percentile £438 £416 £400
UK median daily rate £190 £180 £200
% change year-on-year +5.56% -10.00% +1.91%
Number of hourly rates quoted 134 57 214
10th Percentile £11.90 " £12.44
25th Percentile £14.03 £11.17 £14.00
Median hourly rate £17.50 £17.50 £16.50
Median % change year-on-year - +6.06% -5.71%
75th Percentile £21.00 £21.05 £18.75
90th Percentile £25.00 £28.15 £23.36
UK median hourly rate £17.50 £17.00 £16.20
% change year-on-year +2.94% +4.94% -4.71%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 65,574 28,091 70,154
% of contract IT jobs with a recognized job title 93.58% 92.61% 94.02%
Number of daily rates quoted 46,491 19,388 47,469
10th Percentile £300 £258 £256
25th Percentile £413 £363 £363
Median daily rate (50th Percentile) £513 £475 £467
Median % change year-on-year +7.89% +1.71% +3.78%
75th Percentile £625 £575 £575
90th Percentile £700 £663 £650
UK median daily rate £500 £475 £460
% change year-on-year +5.26% +3.26% +2.22%
Number of hourly rates quoted 1,937 1,010 2,426
10th Percentile £12.00 £11.17 £11.17
25th Percentile £14.00 £14.06 £13.77
Median hourly rate £20.00 £22.50 £18.50
Median % change year-on-year -11.11% +21.62% +5.71%
75th Percentile £45.63 £45.00 £42.50
90th Percentile £62.25 £55.06 £52.50
UK median hourly rate £20.00 £22.50 £18.70
% change year-on-year -11.11% +20.32% +6.86%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Engineer in England.

Daily rate trend for Support Engineer in England

Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Engineer in England over the 6 months to 28 November 2021.

Daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Engineer in England.

Hourly rate trend for Support Engineer in England

Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Engineer in England over the 6 months to 28 November 2021.

Hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 443 £220 -2.22% 177
North of England +34 250 £200 +14.29% 188
South East -2 233 £178 -1.39% 192
Midlands +9 199 £160 -8.57% 151
North West +10 141 £180 +2.86% 101
West Midlands +2 133 £165 -15.38% 89
South West +8 131 £150 -7.69% 95
East of England -1 89 £155 -21.32% 96
Yorkshire +13 82 £240 +77.78% 61
East Midlands +12 66 £155 -11.43% 61
North East +12 28 £173 -50.71% 26
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 November 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 838 (61.30%) Windows
2 499 (36.50%) Active Directory
3 485 (35.48%) Microsoft 365
4 468 (34.24%) Microsoft
5 391 (28.60%) Windows 10
6 369 (26.99%) Social Skills
7 255 (18.65%) Microsoft Office
8 211 (15.44%) SCCM
9 199 (14.56%) Windows Server
10 196 (14.34%) Windows 7
11 180 (13.17%) ITIL
12 149 (10.90%) VMware
13 146 (10.68%) Problem-Solving
14 141 (10.31%) Security Cleared
15 140 (10.24%) Azure
16 128 (9.36%) Cisco
17 118 (8.63%) LAN
17 118 (8.63%) Citrix
18 117 (8.56%) Apple
19 110 (8.05%) DNS
20 109 (7.97%) Linux
21 102 (7.46%) Finance
22 99 (7.24%) DHCP
23 98 (7.17%) VMware Infrastructure
24 97 (7.10%) SLA
25 96 (7.02%) SC Cleared
26 88 (6.44%) TCP/IP
27 87 (6.36%) Public Sector
28 85 (6.22%) Android
29 84 (6.14%) ServiceNow

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (4.83%) SharePoint
2 62 (4.54%) MS Exchange
3 19 (1.39%) Tomcat
4 14 (1.02%) Confluence
4 14 (1.02%) nginx
4 14 (1.02%) Skype for Business
5 12 (0.88%) IBM Notes
6 9 (0.66%) Apache Spark
6 9 (0.66%) IIS
7 8 (0.59%) Apache
8 6 (0.44%) Exchange Server 2010
9 5 (0.37%) Exchange Server 2013
9 5 (0.37%) SharePoint 2010
9 5 (0.37%) WebSphere
10 4 (0.29%) Blackberry Enterprise Server
10 4 (0.29%) Exchange Server 2007
10 4 (0.29%) JBoss
11 3 (0.22%) ArcGIS
11 3 (0.22%) SharePoint 2013
11 3 (0.22%) WebLogic
Applications
1 255 (18.65%) Microsoft Office
2 37 (2.71%) Microsoft Excel
3 10 (0.73%) Adobe Creative Suite
4 7 (0.51%) Microsoft PowerPoint
5 4 (0.29%) Spreadsheet
6 3 (0.22%) Photoshop
7 2 (0.15%) NUKE
8 1 (0.073%) AutoCAD
8 1 (0.073%) Microsoft Project
8 1 (0.073%) MS Visio
8 1 (0.073%) Revit
Business Applications
1 6 (0.44%) Remedy ITSM
2 1 (0.073%) BusinessWorks
2 1 (0.073%) Dynamics NAV
2 1 (0.073%) Eikon
2 1 (0.073%) ION MarketView
2 1 (0.073%) NetSuite
2 1 (0.073%) Oracle BPM
2 1 (0.073%) Oracle Cash Management
2 1 (0.073%) Retail-J
2 1 (0.073%) Teamcenter
Cloud Services
1 485 (35.48%) Microsoft 365
2 140 (10.24%) Azure
3 57 (4.17%) AWS
4 42 (3.07%) Azure Active Directory
5 40 (2.93%) OneDrive
6 21 (1.54%) Google Workspace
7 13 (0.95%) SaaS
8 11 (0.80%) PaaS
9 8 (0.59%) PowerApps
10 7 (0.51%) IaaS
10 7 (0.51%) Mimecast
11 6 (0.44%) Amazon CloudWatch
12 5 (0.37%) Amazon EC2
12 5 (0.37%) Power Platform
13 4 (0.29%) Adobe Creative Cloud
13 4 (0.29%) Amazon ECS
13 4 (0.29%) AWS CloudFormation
14 3 (0.22%) Amazon S3
14 3 (0.22%) AWS Fargate
14 3 (0.22%) Azure ExpressRoute
Communications & Networking
1 118 (8.63%) LAN
2 110 (8.05%) DNS
3 99 (7.24%) DHCP
4 88 (6.44%) TCP/IP
5 83 (6.07%) VPN
6 79 (5.78%) WAN
7 71 (5.19%) Firewall
8 50 (3.66%) Wireless
9 40 (2.93%) VoIP
10 35 (2.56%) Wi-Fi
11 30 (2.19%) SAN
12 26 (1.90%) Network Security
13 25 (1.83%) VLAN
14 22 (1.61%) Internet
14 22 (1.61%) WebEx
15 20 (1.46%) Remote Desktop
16 16 (1.17%) Skype
17 11 (0.80%) Cisco IOS
17 11 (0.80%) Ethernet
18 8 (0.59%) IP Telephony
Database & Business Intelligence
1 42 (3.07%) SQL Server
2 33 (2.41%) PostgreSQL
3 32 (2.34%) Relational Database
4 24 (1.76%) RDBMS
5 14 (1.02%) MySQL
6 11 (0.80%) Hadoop
7 10 (0.73%) Apache Hive
7 10 (0.73%) HBase
8 9 (0.66%) Big Data
9 6 (0.44%) SQL Server 2008
10 5 (0.37%) Power BI
10 5 (0.37%) SQL Server 2012
11 3 (0.22%) GIS
11 3 (0.22%) SQL Server 2016
12 2 (0.15%) Amazon Redshift
12 2 (0.15%) SQL Server 2005
12 2 (0.15%) SQL Server 2014
12 2 (0.15%) SQL Server Analysis Services
12 2 (0.15%) SQL Server Integration Services
12 2 (0.15%) SQL Server Reporting Services
Development Applications
1 29 (2.12%) Jenkins
2 26 (1.90%) JIRA
3 13 (0.95%) Sonatype Nexus
4 10 (0.73%) Artifactory
5 4 (0.29%) Bitbucket
6 3 (0.22%) Atlassian Bamboo
6 3 (0.22%) SonarQube
7 2 (0.15%) Eclipse
7 2 (0.15%) GCC
7 2 (0.15%) Subversion
8 1 (0.073%) Android Studio
8 1 (0.073%) Browser DevTools
8 1 (0.073%) Chocolatey
8 1 (0.073%) Git (software)
8 1 (0.073%) GitLab
8 1 (0.073%) Maven
8 1 (0.073%) MSI
8 1 (0.073%) Postman
8 1 (0.073%) Xcode
General
1 369 (26.99%) Social Skills
2 102 (7.46%) Finance
3 87 (6.36%) Public Sector
4 59 (4.32%) Telecoms
5 56 (4.10%) Analytical Skills
6 35 (2.56%) Manufacturing
7 33 (2.41%) Banking
8 27 (1.98%) Organisational Skills
9 22 (1.61%) Electronics
9 22 (1.61%) Marketing
10 19 (1.39%) Retail
11 17 (1.24%) Legal
12 16 (1.17%) Documentation Skills
13 15 (1.10%) Law
14 9 (0.66%) Automotive
15 8 (0.59%) French Language
15 8 (0.59%) Local Government
16 7 (0.51%) Investment Banking
16 7 (0.51%) Presentation Skills
17 6 (0.44%) Back Office
Libraries, Frameworks & Software Standards
1 18 (1.32%) .NET
1 18 (1.32%) CSS
2 17 (1.24%) HTML
3 16 (1.17%) Spring
3 16 (1.17%) Spring Boot
4 15 (1.10%) Node.js
4 15 (1.10%) React
5 8 (0.59%) 802.1X
5 8 (0.59%) XMPP
6 7 (0.51%) FIX Protocol
7 6 (0.44%) Grails
7 6 (0.44%) REST
7 6 (0.44%) Swagger
8 5 (0.37%) Java EE
8 5 (0.37%) JMS
8 5 (0.37%) JPA
8 5 (0.37%) LDAP
9 4 (0.29%) SOAP
9 4 (0.29%) Web Services
9 4 (0.29%) XML
Miscellaneous
1 68 (4.97%) iPhone
2 49 (3.58%) NHS
3 45 (3.29%) iPad
4 42 (3.07%) Video Conferencing
5 39 (2.85%) Blackberry
6 32 (2.34%) Self-Motivation
7 31 (2.27%) Driving Licence
8 28 (2.05%) Smartphone
9 21 (1.54%) Data Centre
10 15 (1.10%) Management Information System
11 13 (0.95%) Data Protection Act
12 12 (0.88%) User Experience
12 12 (0.88%) Virtual Team
13 11 (0.80%) Mobile App
14 9 (0.66%) BYOD
14 9 (0.66%) Derivative
14 9 (0.66%) EPoS
15 8 (0.59%) Hedge funds
15 8 (0.59%) PKI
16 7 (0.51%) Replication
Operating Systems
1 838 (61.30%) Windows
2 391 (28.60%) Windows 10
3 199 (14.56%) Windows Server
4 196 (14.34%) Windows 7
5 109 (7.97%) Linux
6 85 (6.22%) Android
7 63 (4.61%) Apple iOS
8 56 (4.10%) Mac OS
9 44 (3.22%) Windows Server 2012
10 42 (3.07%) Windows Server 2016
11 37 (2.71%) Windows Server 2019
12 31 (2.27%) Unix
13 29 (2.12%) Windows Phone
14 28 (2.05%) Mac OS X
14 28 (2.05%) Windows 8
15 26 (1.90%) Windows Server 2008
16 13 (0.95%) Windows XP
17 12 (0.88%) Red Hat Enterprise Linux
18 8 (0.59%) Debian
18 8 (0.59%) Windows Server 2003
Processes & Methodologies
1 180 (13.17%) ITIL
2 146 (10.68%) Problem-Solving
3 67 (4.90%) Migration
4 66 (4.83%) ITSM
5 65 (4.75%) Service Management
6 63 (4.61%) Break/Fix
7 56 (4.10%) Asset Management
8 47 (3.44%) Incident Management
9 46 (3.37%) Service Delivery
10 41 (3.00%) Infrastructure Engineering
11 35 (2.56%) Antivirus Management
12 33 (2.41%) Change Management
13 32 (2.34%) Problem Management
14 29 (2.12%) Business Intelligence
15 28 (2.05%) Mobile Device Management
16 26 (1.90%) Inventory Management
17 25 (1.83%) DevOps
17 25 (1.83%) Microservices
18 22 (1.61%) Digital Marketing
18 22 (1.61%) Programme Management
Programming Languages
1 70 (5.12%) PowerShell
2 55 (4.02%) SQL
3 46 (3.37%) Java
4 36 (2.63%) Python
5 22 (1.61%) Groovy
6 21 (1.54%) JavaScript
7 14 (1.02%) Bash Shell
8 12 (0.88%) Perl
9 9 (0.66%) C#
10 8 (0.59%) Shell Script
11 7 (0.51%) C
12 5 (0.37%) R
13 4 (0.29%) Java 8
14 3 (0.22%) Ruby
14 3 (0.22%) VB
14 3 (0.22%) VB.NET
15 2 (0.15%) PL/SQL
15 2 (0.15%) VBScript
16 1 (0.073%) Korn
16 1 (0.073%) VBA
Qualifications
1 141 (10.31%) Security Cleared
2 96 (7.02%) SC Cleared
3 44 (3.22%) Microsoft Certification
4 35 (2.56%) Cisco Certification
5 34 (2.49%) DBS Check
6 32 (2.34%) Degree
7 23 (1.68%) CCNA
8 20 (1.46%) DV Cleared
8 20 (1.46%) MCSE
9 14 (1.02%) A+ Certification
9 14 (1.02%) Computer Science Degree
9 14 (1.02%) ITIL Certification
9 14 (1.02%) MCP
10 12 (0.88%) ITIL Foundation Certificate
11 11 (0.80%) Citrix Certification
12 10 (0.73%) MCSA
13 8 (0.59%) CCNP
14 7 (0.51%) BPSS Clearance
14 7 (0.51%) MCITP
14 7 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 97 (7.10%) SLA
2 7 (0.51%) PCI DSS
3 6 (0.44%) ISO/IEC 27001
3 6 (0.44%) Sarbanes-Oxley
4 5 (0.37%) GDPR
5 4 (0.29%) Cyber Essentials
5 4 (0.29%) Disclosure Scotland
6 3 (0.22%) Cyber Essentials PLUS
7 1 (0.073%) COBIT
7 1 (0.073%) Data Quality
7 1 (0.073%) DICOM
7 1 (0.073%) HL7
7 1 (0.073%) ISO 9001
7 1 (0.073%) QA
System Software
1 499 (36.50%) Active Directory
2 98 (7.17%) VMware Infrastructure
3 40 (2.93%) Hyper-V
4 35 (2.56%) Docker
5 23 (1.68%) vSphere
6 22 (1.61%) Virtual Desktop
7 15 (1.10%) Virtual Servers
8 14 (1.02%) XenDesktop
9 12 (0.88%) BitLocker
9 12 (0.88%) Virtual Machines
9 12 (0.88%) XenApp
10 10 (0.73%) VMware Workstation
11 9 (0.66%) HDFS
12 8 (0.59%) Apache ZooKeeper
12 8 (0.59%) Firmware
12 8 (0.59%) Microsoft Virtual Server
12 8 (0.59%) VMware ESXi
13 5 (0.37%) Microsoft App-V
13 5 (0.37%) NFS
14 4 (0.29%) Citrix Hypervisor
Systems Management
1 211 (15.44%) SCCM
2 64 (4.68%) Microsoft Intune
3 33 (2.41%) Kubernetes
4 30 (2.19%) Terraform
5 28 (2.05%) Jamf Pro
6 19 (1.39%) Norton AntiVirus
7 18 (1.32%) WSUS
8 14 (1.02%) Grafana
9 13 (0.95%) AirWatch
10 12 (0.88%) Prometheus
11 10 (0.73%) Ansible
11 10 (0.73%) Rancher
12 8 (0.59%) Single Sign-On
13 7 (0.51%) ITRS Geneos
13 7 (0.51%) WMI
14 6 (0.44%) NetBackup
15 5 (0.37%) SCOM
15 5 (0.37%) vCenter Server
16 4 (0.29%) cPanel
16 4 (0.29%) Docker Swarm
Vendors
1 468 (34.24%) Microsoft
2 149 (10.90%) VMware
3 128 (9.36%) Cisco
4 118 (8.63%) Citrix
5 117 (8.56%) Apple
6 84 (6.14%) ServiceNow
7 83 (6.07%) HP
8 73 (5.34%) Dell
9 38 (2.78%) Oracle
10 30 (2.19%) McAfee
11 28 (2.05%) Google
11 28 (2.05%) Juniper
12 27 (1.98%) SAP
13 25 (1.83%) Symantec
14 23 (1.68%) Adobe
15 22 (1.61%) IBM
16 19 (1.39%) Meraki
16 19 (1.39%) Red Hat
17 16 (1.17%) Remedy
18 14 (1.02%) Splunk