Period
to 13 December 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies in England during the 6 months to 13 December 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > England
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 102 163 162
Rank change year-on-year +61 -1 -9
Contract jobs requiring a Support Engineer 1,718 1,697 1,664
As % of all contract IT jobs advertised in England 2.36% 1.76% 1.75%
As % of the Job Titles category 2.51% 1.86% 1.84%
Number of daily rates quoted 1,049 971 1,006
England median daily rate £200 £198 £195
Median daily rate % change year-on-year +1.27% +1.28% -13.33%
10th Percentile £120 £113 £113
90th Percentile £400 £413 £425
UK median daily rate £200 £200 £190
% change year-on-year - +5.26% -15.56%
Number of hourly rates quoted 227 294 254
England median hourly rate £17.00 £17.50 £16.78
Median hourly rate % change year-on-year -2.86% +4.31% +11.29%
10th Percentile £12.50 £11.33 £12.00
90th Percentile £35.00 £25.00 £26.25
UK median hourly rate £17.00 £17.00 £16.81
% change year-on-year - +1.16% +12.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 68,330 91,145 90,274
% of contract IT jobs with a recognized job title 93.93% 94.80% 94.93%
Number of daily rates quoted 45,162 61,105 60,368
England median daily rate £463 £460 £450
Median daily rate % change year-on-year +0.54% +2.22% +5.88%
10th Percentile £255 £275 £263
90th Percentile £650 £638 £638
UK median daily rate £450 £450 £450
Number of hourly rates quoted 2,559 2,739 2,614
England median hourly rate £19.00 £18.50 £18.70
Median hourly rate % change year-on-year +2.70% -1.07% +3.89%
10th Percentile £11.17 £11.00 £10.79
90th Percentile £52.50 £48.75 £47.83
UK median hourly rate £19.33 £18.50 £18.70
% change year-on-year +4.46% -1.07% +3.89%

Support Engineer
Job Vacancy Trend in England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in England.

Contractor daily rate trend for Support Engineer in England

Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Engineer in England over the 6 months to 13 December 2019.

Contractor daily rate histogram for Support Engineer in England

Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in England.

Contractor hourly rate trend for Support Engineer in England

Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Engineer in England over the 6 months to 13 December 2019.

Contractor hourly rate histogram for Support Engineer in England

Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the England region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 578 £210 +5.00% 211
South East +41 379 £210 +20.00% 260
South West +31 223 £160 -15.23% 119
North of England +43 222 £188 -6.25% 178
Midlands +38 173 £190 -5.00% 129
East of England +28 139 £178 -6.58% 98
West Midlands +29 110 £219 -2.78% 64
North West +17 108 £180 -7.69% 92
Yorkshire +50 88 £220 +10.00% 62
East Midlands +32 60 £160 -11.11% 65
North East +29 27 £173 -20.69% 24
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 December 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Engineer in the job title.

1 1,200 (69.85%) Windows
2 702 (40.86%) Active Directory
3 632 (36.79%) Windows 10
4 554 (32.25%) Office 365
5 547 (31.84%) Microsoft
6 467 (27.18%) Windows 7
7 344 (20.02%) Microsoft Office
8 314 (18.28%) Windows Server
9 274 (15.95%) ITIL
10 256 (14.90%) SCCM
11 224 (13.04%) Finance
12 216 (12.57%) VMware
13 189 (11.00%) Security Cleared
14 177 (10.30%) Problem-Solving
15 169 (9.84%) Cisco
16 163 (9.49%) Azure
17 149 (8.67%) Windows Server 2012
18 146 (8.50%) SLA
19 144 (8.38%) MS Exchange
20 143 (8.32%) DNS
21 141 (8.21%) Firewall
22 138 (8.03%) SQL
23 134 (7.80%) Windows Server 2008
24 123 (7.16%) Citrix
25 122 (7.10%) WAN
26 121 (7.04%) LAN
27 118 (6.87%) Migration
28 117 (6.81%) Linux
29 116 (6.75%) Apple
30 115 (6.69%) Public Sector

Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (8.38%) MS Exchange
2 85 (4.95%) SharePoint
3 71 (4.13%) Skype for Business
4 40 (2.33%) Exchange Server 2013
5 36 (2.10%) Exchange Server 2010
6 25 (1.46%) IIS
7 21 (1.22%) Exchange Server 2007
8 13 (0.76%) IBM Notes
9 10 (0.58%) Blackberry Enterprise Server
10 9 (0.52%) Confluence
10 9 (0.52%) Exchange Server 2000
11 7 (0.41%) Exchange Server 2003
12 6 (0.35%) Apache
12 6 (0.35%) WebLogic
13 5 (0.29%) SharePoint 2010
13 5 (0.29%) Tomcat
14 4 (0.23%) WebSphere
15 3 (0.17%) JBoss
15 3 (0.17%) SharePoint 2013
15 3 (0.17%) WildFly
Applications
1 344 (20.02%) Microsoft Office
2 32 (1.86%) Microsoft Excel
3 14 (0.81%) Microsoft PowerPoint
3 14 (0.81%) MS Visio
4 9 (0.52%) Acrobat
4 9 (0.52%) Microsoft Project
5 7 (0.41%) Spreadsheet
6 2 (0.12%) Adobe Creative Suite
6 2 (0.12%) CATIA
6 2 (0.12%) Photoshop
6 2 (0.12%) Pro/ENGINEER
6 2 (0.12%) PTC Creo
7 1 (0.058%) Adobe After Effects
7 1 (0.058%) Adobe Captivate
7 1 (0.058%) AutoCAD
7 1 (0.058%) Houdini
7 1 (0.058%) InDesign
7 1 (0.058%) Maya
7 1 (0.058%) Mozilla Thunderbird
Business Applications
1 12 (0.70%) Elite 3E
2 11 (0.64%) Remedy ITSM
3 6 (0.35%) Dynamics CRM
3 6 (0.35%) Misys Opics
4 3 (0.17%) assyst
5 2 (0.12%) Eikon
5 2 (0.12%) Oracle Procure-to-Pay
5 2 (0.12%) SystmOne
5 2 (0.12%) Towers Watson Igloo
6 1 (0.058%) Dynamics AX
6 1 (0.058%) Dynamics NAV
6 1 (0.058%) Exchequer
6 1 (0.058%) FLEXCUBE
6 1 (0.058%) NetSuite
6 1 (0.058%) Oracle EBS
6 1 (0.058%) SAP MM
6 1 (0.058%) Sonata
6 1 (0.058%) Teamcenter
6 1 (0.058%) Unica
6 1 (0.058%) Visualfiles
Cloud Services
1 554 (32.25%) Office 365
2 163 (9.49%) Azure
3 43 (2.50%) AWS
4 35 (2.04%) Azure Active Directory
5 21 (1.22%) G Suite
6 18 (1.05%) OneDrive
7 17 (0.99%) PaaS
8 14 (0.81%) IaaS
9 10 (0.58%) GCP
9 10 (0.58%) SaaS
10 9 (0.52%) Mimecast
11 5 (0.29%) Power Platform
12 3 (0.17%) Azure ExpressRoute
12 3 (0.17%) Dynamics 365
12 3 (0.17%) Slack
13 2 (0.12%) Azure Data Factory
13 2 (0.12%) Azure Stack
13 2 (0.12%) Microsoft Flow
13 2 (0.12%) PowerApps
13 2 (0.12%) Trello
Communications & Networking
1 143 (8.32%) DNS
2 141 (8.21%) Firewall
3 122 (7.10%) WAN
4 121 (7.04%) LAN
5 111 (6.46%) DHCP
6 110 (6.40%) VPN
7 101 (5.88%) TCP/IP
8 90 (5.24%) Skype
9 74 (4.31%) Wireless
10 64 (3.73%) VoIP
11 46 (2.68%) Wi-Fi
12 43 (2.50%) Internet
13 41 (2.39%) VLAN
14 40 (2.33%) SAN
15 39 (2.27%) Remote Desktop
16 25 (1.46%) MPLS
17 20 (1.16%) WLAN
18 17 (0.99%) BGP
19 16 (0.93%) Cisco ASA
20 15 (0.87%) WebEx
Database & Business Intelligence
1 81 (4.71%) SQL Server
2 22 (1.28%) SQL Server Reporting Services
3 18 (1.05%) Oracle Database
3 18 (1.05%) SQL Server 2012
4 12 (0.70%) MySQL
4 12 (0.70%) SQL Server 2016
5 11 (0.64%) SQL Server 2005
5 11 (0.64%) SQL Server 2014
6 10 (0.58%) SQL Server 2008
6 10 (0.58%) SQL Server Integration Services
7 9 (0.52%) Data Warehouse
8 7 (0.41%) Big Data
9 6 (0.35%) Microsoft Analysis Services
9 6 (0.35%) Oracle Database 10g
9 6 (0.35%) SQL Server Analysis Services
10 5 (0.29%) MongoDB
10 5 (0.29%) Power BI
11 4 (0.23%) Relational Database
11 4 (0.23%) SQL Server 2017
12 3 (0.17%) NoSQL
Development Applications
1 23 (1.34%) JIRA
2 9 (0.52%) Hudson
3 6 (0.35%) Git (software)
3 6 (0.35%) Team Foundation Server
4 5 (0.29%) AdminStudio
4 5 (0.29%) InstallShield
5 4 (0.23%) Oracle Forms
5 4 (0.23%) Sonatype Nexus
6 2 (0.12%) Atlassian Bamboo
6 2 (0.12%) Jenkins
6 2 (0.12%) Visual Studio
7 1 (0.058%) Bitbucket Server
7 1 (0.058%) IBM UrbanCode
7 1 (0.058%) MSI
7 1 (0.058%) TestRail
7 1 (0.058%) Visual Studio Team System
7 1 (0.058%) VSS/SourceSafe
7 1 (0.058%) Zephyr
General
1 224 (13.04%) Finance
2 115 (6.69%) Public Sector
3 93 (5.41%) Telecoms
4 58 (3.38%) Manufacturing
5 48 (2.79%) Marketing
6 47 (2.74%) Electronics
7 41 (2.39%) Retail
8 39 (2.27%) Banking
9 23 (1.34%) Legal
10 19 (1.11%) Back Office
11 16 (0.93%) Law
12 14 (0.81%) Front Office
12 14 (0.81%) Investment Banking
13 12 (0.70%) German Language
14 11 (0.64%) French Language
15 8 (0.47%) Advertising
15 8 (0.47%) Local Government
16 6 (0.35%) Italian Language
16 6 (0.35%) Military
17 4 (0.23%) Games
Libraries, Frameworks & Software Standards
1 23 (1.34%) .NET
2 16 (0.93%) Web Services
3 11 (0.64%) HTML
4 10 (0.58%) Middleware
5 9 (0.52%) CSS
5 9 (0.52%) XML
6 8 (0.47%) .NET Framework
6 8 (0.47%) LDAP
7 6 (0.35%) ASP.NET
7 6 (0.35%) ASP.NET MVC
8 4 (0.23%) Java RMI
8 4 (0.23%) Spring
9 3 (0.17%) FIX Protocol
9 3 (0.17%) Kafka
9 3 (0.17%) LAMP
9 3 (0.17%) ODBC
9 3 (0.17%) Spring Boot
9 3 (0.17%) XMPP
10 2 (0.12%) Elastic Stack
10 2 (0.12%) Node.js
Miscellaneous
1 107 (6.23%) Analytical Skills
2 67 (3.90%) Driving Licence
3 49 (2.85%) Blackberry
4 48 (2.79%) Data Centre
4 48 (2.79%) Smartphone
5 46 (2.68%) iPhone
6 43 (2.50%) Self-Motivation
7 35 (2.04%) NHS
8 32 (1.86%) Management Information System
8 32 (1.86%) Video Conferencing
9 25 (1.46%) PKI
10 19 (1.11%) Clustering
11 17 (0.99%) iPad
12 14 (0.81%) Enterprise Software
13 12 (0.70%) User Experience
14 11 (0.64%) BYOD
14 11 (0.64%) EPoS
15 9 (0.52%) Replication
16 7 (0.41%) Hedge funds
16 7 (0.41%) PDA
Operating Systems
1 1,200 (69.85%) Windows
2 632 (36.79%) Windows 10
3 467 (27.18%) Windows 7
4 314 (18.28%) Windows Server
5 149 (8.67%) Windows Server 2012
6 134 (7.80%) Windows Server 2008
7 117 (6.81%) Linux
8 74 (4.31%) Apple iOS
9 73 (4.25%) Android
9 73 (4.25%) Windows 8
10 52 (3.03%) Unix
11 51 (2.97%) Mac OS
12 46 (2.68%) Mac OS X
13 38 (2.21%) Windows XP
14 25 (1.46%) Windows Server 2003
15 10 (0.58%) Red Hat Enterprise Linux
15 10 (0.58%) Windows 2000 Server
16 9 (0.52%) Windows Vista
17 6 (0.35%) Solaris
17 6 (0.35%) Ubuntu
Processes & Methodologies
1 274 (15.95%) ITIL
2 177 (10.30%) Problem-Solving
3 118 (6.87%) Migration
4 93 (5.41%) Infrastructure Engineering
5 89 (5.18%) Incident Management
6 78 (4.54%) Service Management
7 67 (3.90%) Break/Fix
8 63 (3.67%) ITSM
9 60 (3.49%) Business Intelligence
10 53 (3.08%) Service Delivery
11 46 (2.68%) Asset Management
11 46 (2.68%) Digital Marketing
11 46 (2.68%) Programme Management
12 41 (2.39%) Change Management
13 38 (2.21%) Problem Management
13 38 (2.21%) Time Management
14 37 (2.15%) Agile Software Development
15 35 (2.04%) Configuration Management
16 33 (1.92%) Root Cause Analysis
17 32 (1.86%) Mobile Device Management
Programming Languages
1 138 (8.03%) SQL
2 99 (5.76%) PowerShell
3 32 (1.86%) Python
4 30 (1.75%) Java
5 23 (1.34%) JavaScript
6 21 (1.22%) VB
7 20 (1.16%) Perl
8 19 (1.11%) Bash Shell
8 19 (1.11%) C#
9 12 (0.70%) C
10 11 (0.64%) C++
10 11 (0.64%) PHP
11 10 (0.58%) Shell Script
12 8 (0.47%) T-SQL
12 8 (0.47%) VB6
12 8 (0.47%) VBA
13 7 (0.41%) R
14 6 (0.35%) Ruby
15 5 (0.29%) PL/SQL
15 5 (0.29%) VBScript
Qualifications
1 189 (11.00%) Security Cleared
2 107 (6.23%) SC Cleared
3 84 (4.89%) Microsoft Certification
4 67 (3.90%) Cisco Certification
5 65 (3.78%) Degree
6 53 (3.08%) MCSE
7 48 (2.79%) CCNA
8 40 (2.33%) DV Cleared
8 40 (2.33%) MCP
9 29 (1.69%) DBS Check
10 28 (1.63%) CCNP
11 20 (1.16%) ITIL Certification
11 20 (1.16%) MCSA
12 14 (0.81%) Computer Science Degree
13 13 (0.76%) A+ Certification
14 11 (0.64%) MCITP
15 10 (0.58%) ITIL Foundation Certificate
15 10 (0.58%) MCDST
16 7 (0.41%) BPSS Clearance
16 7 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 146 (8.50%) SLA
2 7 (0.41%) QA
3 5 (0.29%) ISO/IEC 27001
4 3 (0.17%) GDPR
4 3 (0.17%) PMO
5 1 (0.058%) Cyber Essentials
5 1 (0.058%) Disclosure Scotland
5 1 (0.058%) GxP
5 1 (0.058%) ISO/IEC 20000
5 1 (0.058%) PCI DSS
5 1 (0.058%) Sarbanes-Oxley
System Software
1 702 (40.86%) Active Directory
2 111 (6.46%) VMware Infrastructure
3 94 (5.47%) Hyper-V
4 38 (2.21%) XenApp
5 24 (1.40%) Virtual Machines
6 23 (1.34%) VMware ESXi
7 22 (1.28%) vSphere
8 18 (1.05%) XenDesktop
9 17 (0.99%) Virtual Servers
10 14 (0.81%) BitLocker
11 13 (0.76%) Microsoft App-V
12 10 (0.58%) Virtual Desktop
13 8 (0.47%) Firmware
14 7 (0.41%) Citrix Hypervisor
14 7 (0.41%) VMware Server
15 6 (0.35%) Microsoft Virtual Server
15 6 (0.35%) Terminal Services
16 5 (0.29%) Docker
16 5 (0.29%) VMware NSX
17 4 (0.23%) Xen
Systems Management
1 256 (14.90%) SCCM
2 30 (1.75%) Microsoft Intune
3 26 (1.51%) WSUS
4 22 (1.28%) SCOM
5 20 (1.16%) Jamf Pro
6 16 (0.93%) Backup Exec
7 12 (0.70%) AirWatch
8 11 (0.64%) Ansible
8 11 (0.64%) NetBackup
8 11 (0.64%) Norton AntiVirus
9 9 (0.52%) FortiGate
9 9 (0.52%) Microsoft Clustering
10 8 (0.47%) Puppet
10 8 (0.47%) Single Sign-On
10 8 (0.47%) Systems Management Server (SMS)
11 7 (0.41%) vCenter Server
12 6 (0.35%) Cisco Prime
12 6 (0.35%) McAfee ePO
13 5 (0.29%) Cisco CUCM
13 5 (0.29%) HP SIM
Vendors
1 547 (31.84%) Microsoft
2 216 (12.57%) VMware
3 169 (9.84%) Cisco
4 123 (7.16%) Citrix
5 116 (6.75%) Apple
6 84 (4.89%) HP
7 67 (3.90%) ServiceNow
8 63 (3.67%) Oracle
9 51 (2.97%) SAP
10 34 (1.98%) Remedy
11 32 (1.86%) Adobe
12 31 (1.80%) Dell
12 31 (1.80%) Google
12 31 (1.80%) McAfee
13 30 (1.75%) Bloomberg
14 26 (1.51%) CheckPoint
15 24 (1.40%) NetApp
16 22 (1.28%) Juniper
17 20 (1.16%) Fujitsu
18 19 (1.11%) F5