1st/2nd Line Support Analyst Contract Job Trends in London

1st/2nd Line Support Analyst
England > London

The median 1st/2nd Line Support Analyst daily rate in London is £190, according to job vacancies posted in the 6 months leading up to 5 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
5 Aug 2026
Same period 2025 Same period 2024
Rank 425 377 380
Rank change year-on-year -48 +3 +83
Contract jobs requiring a 1st/2nd Line Support Analyst 7 3 2
As % of all contract jobs in London 0.035% 0.022% 0.012%
As % of the Job Titles category 0.037% 0.024% 0.013%
Number of daily rates quoted 3 0 2
10th Percentile - - £147
25th Percentile £185 - £158
Median daily rate (50th Percentile) £190 - £183
Median % change year-on-year - - -13.61%
75th Percentile £223 - £213
90th Percentile £239 - £228
England median daily rate £200 - £190
% change year-on-year - - -10.06%
Number of hourly rates quoted 2 3 0
10th Percentile £23.16 - -
25th Percentile £23.80 - -
Median hourly rate £25.23 £24.00 -
Median % change year-on-year +5.14% - -
75th Percentile £26.30 - -
90th Percentile £26.72 - -
England median hourly rate £25.23 £24.00 £24.50
% change year-on-year +5.14% -2.04% -5.77%

All Contract IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 18,742 12,668 15,338
% of contract IT jobs with a recognized job title 93.10% 93.00% 94.21%
Number of daily rates quoted 12,243 8,582 10,875
10th Percentile £363 £326 £348
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £545 £550
Median % change year-on-year +0.92% -0.91% -4.35%
75th Percentile £656 £675 £688
90th Percentile £774 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 348 202 200
10th Percentile £17.60 £17.98 £17.48
25th Percentile £21.93 £22.93 £22.00
Median hourly rate £39.00 £29.54 £33.07
Median % change year-on-year +32.05% -10.69% -11.81%
75th Percentile £59.18 £50.50 £55.00
90th Percentile £78.75 £63.75 £72.19
England median hourly rate £45.00 £25.32 £45.00
% change year-on-year +77.73% -43.73% +5.88%

1st/2nd Line Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '1st/2nd Line Support Analyst' in the job title relative to all contract IT jobs advertised in London.

1st/2nd Line Support Analyst job vacancy trend in London

1st/2nd Line Support Analyst
Daily Rate Trend in London

Contractor daily rate distribution trend for 1st/2nd Line Support Analyst job vacancies in London.

Contractor daily rate distribution trend for 1st/2nd Line Support Analyst job vacancies in London

1st/2nd Line Support Analyst
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 1st/2nd Line Support Analyst job vacancies in London.

Contractor hourly rate distribution trend for 1st/2nd Line Support Analyst job vacancies in London

1st/2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Analyst within the London region over the 6 months to 5 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East London - 1 - -
1st/2nd Line Support Analyst
England

1st/2nd Line Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 5 August 2026, 1st/2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support Analyst in the job title.

1 4 (57.14%) Active Directory
1 4 (57.14%) ITIL
1 4 (57.14%) Microsoft
1 4 (57.14%) Microsoft 365
1 4 (57.14%) Service Management
1 4 (57.14%) Windows
2 2 (28.57%) A+ Certification
2 2 (28.57%) Amazon CloudWatch
2 2 (28.57%) Amazon Redshift
2 2 (28.57%) Amazon S3
2 2 (28.57%) AWS
2 2 (28.57%) AWS Lambda
2 2 (28.57%) Change Management
2 2 (28.57%) Entra ID
2 2 (28.57%) IT Audit
2 2 (28.57%) Platform Engineering
2 2 (28.57%) Problem-Solving
2 2 (28.57%) SC Cleared
2 2 (28.57%) Security Cleared
2 2 (28.57%) Serverless
2 2 (28.57%) Service Delivery
2 2 (28.57%) SQL
2 2 (28.57%) User Experience
2 2 (28.57%) Validation
2 2 (28.57%) Windows 10
3 1 (14.29%) Azure
3 1 (14.29%) Change Control
3 1 (14.29%) Cisco
3 1 (14.29%) Continuous Improvement
3 1 (14.29%) Customer Service

1st/2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (14.29%) SharePoint
Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 4 (57.14%) Microsoft 365
2 2 (28.57%) Amazon CloudWatch
2 2 (28.57%) Amazon S3
2 2 (28.57%) AWS
2 2 (28.57%) AWS Lambda
2 2 (28.57%) Entra ID
2 2 (28.57%) Serverless
3 1 (14.29%) Azure
3 1 (14.29%) OneDrive
Communications & Networking
1 1 (14.29%) Wi-Fi
Database & Business Intelligence
1 2 (28.57%) Amazon Redshift
General
1 2 (28.57%) Banking
1 2 (28.57%) Finance
1 2 (28.57%) Social Skills
2 1 (14.29%) Manufacturing
Miscellaneous
1 3 (42.86%) Onboarding
2 1 (14.29%) Video Conferencing
Operating Systems
1 4 (57.14%) Windows
2 2 (28.57%) Windows 10
Processes & Methodologies
1 4 (57.14%) ITIL
1 4 (57.14%) Service Management
2 2 (28.57%) Change Management
2 2 (28.57%) IT Audit
2 2 (28.57%) Platform Engineering
2 2 (28.57%) Problem-Solving
2 2 (28.57%) Service Delivery
2 2 (28.57%) User Experience
2 2 (28.57%) Validation
3 1 (14.29%) Change Control
3 1 (14.29%) Continuous Improvement
3 1 (14.29%) Customer Service
Programming Languages
1 2 (28.57%) SQL
Qualifications
1 2 (28.57%) A+ Certification
1 2 (28.57%) SC Cleared
1 2 (28.57%) Security Cleared
System Software
1 4 (57.14%) Active Directory
Systems Management
1 1 (14.29%) Microsoft Intune
Vendors
1 4 (57.14%) Microsoft
2 1 (14.29%) Cisco
2 1 (14.29%) Meraki