Period
to 7 December 2019

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 7 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
England > London
6 months to
7 Dec 2019
Same period 2018 Same period 2017
Rank 60 63 61
Rank change year-on-year +3 -2 -17
Contract jobs citing ITIL 1,366 1,918 1,930
As % of all contract IT jobs advertised in London 3.99% 4.10% 4.06%
As % of the Processes & Methodologies category 4.56% 4.64% 4.59%
Number of daily rates quoted 885 1,313 1,307
London median daily rate £425 £450 £425
Median daily rate % change year-on-year -5.56% +5.88% -2.86%
10th Percentile £150 £150 £160
90th Percentile £616 £638 £600
England median daily rate £402 £400 £385
% change year-on-year +0.38% +3.90% -0.65%
Number of hourly rates quoted 67 77 94
London median hourly rate £20.83 £19.25 £17.38
Median hourly rate % change year-on-year +8.21% +10.79% +7.59%
10th Percentile £12.44 £13.00 £11.81
90th Percentile £35.00 £30.83 £35.00
England median hourly rate £18.75 £17.34 £15.00
% change year-on-year +8.15% +15.57% -6.40%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 29,953 41,308 42,026
As % of all contract IT jobs advertised in London 87.59% 88.28% 88.44%
Number of daily rates quoted 21,441 29,816 30,571
London median daily rate £513 £500 £500
Median daily rate % change year-on-year +2.50% - +5.26%
10th Percentile £325 £325 £313
90th Percentile £688 £675 £675
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +5.88%
Number of hourly rates quoted 402 471 397
London median hourly rate £24.50 £24.00 £22.50
Median hourly rate % change year-on-year +2.08% +6.67% +3.73%
10th Percentile £12.44 £13.00 £13.31
90th Percentile £53.75 £55.46 £49.25
England median hourly rate £23.75 £22.00 £23.63
% change year-on-year +7.95% -6.88% +5.00%

ITIL
Job Vacancy Trend in London

Job postings citing ITIL as a percentage of all IT jobs advertised in London.

Job vacancy trend for ITIL in London

ITIL
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL in London.

Contractor daily rate trend for ITIL in London

ITIL
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ITIL in London over the 6 months to 7 December 2019.

Contractor daily rate histogram for ITIL in London

ITIL
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL in London.

Contractor hourly rate trend for ITIL in London

ITIL
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ITIL in London over the 6 months to 7 December 2019.

Contractor hourly rate histogram for ITIL in London

ITIL
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the London region over the 6 months to 7 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +2 310 £425 - 88
West London -5 65 £280 -6.98% 31
South London -6 55 £405 -16.49% 16
East London +31 52 £175 -61.11% 21
North London +13 14 £440 +17.33% 6
ITIL
England

For the 6 months to 7 December 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ITIL.

1 463 (33.89%) Windows
2 371 (27.16%) Service Management
3 361 (26.43%) Microsoft
4 338 (24.74%) Active Directory
5 335 (24.52%) Finance
6 253 (18.52%) Office 365
7 216 (15.81%) ITSM
8 213 (15.59%) Agile Software Development
9 196 (14.35%) Microsoft Office
10 191 (13.98%) Windows 10
11 188 (13.76%) Service Delivery
12 178 (13.03%) ITIL Certification
13 174 (12.74%) Security Cleared
14 173 (12.66%) ServiceNow
15 171 (12.52%) Windows 7
16 168 (12.30%) Change Management
17 147 (10.76%) Cisco
18 141 (10.32%) Linux
19 140 (10.25%) Windows Server
20 139 (10.18%) ITIL V3
21 129 (9.44%) Azure
22 126 (9.22%) Project Management
23 122 (8.93%) Analytical Skills
24 120 (8.78%) Service Design
24 120 (8.78%) Firewall
25 117 (8.57%) SLA
26 116 (8.49%) DNS
27 115 (8.42%) VMware
28 112 (8.20%) Problem Management
28 112 (8.20%) Problem-Solving

ITIL
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (6.08%) MS Exchange
2 53 (3.88%) SharePoint
3 49 (3.59%) Skype for Business
4 41 (3.00%) Exchange Server 2010
5 30 (2.20%) Confluence
6 26 (1.90%) IIS
7 16 (1.17%) Blackberry Enterprise Server
8 10 (0.73%) WebSphere
9 9 (0.66%) Tomcat
10 8 (0.59%) CMS
10 8 (0.59%) SharePoint 2013
11 6 (0.44%) Apache
12 5 (0.37%) WebLogic
13 4 (0.29%) Exchange Server 2007
13 4 (0.29%) K2 blackpearl
13 4 (0.29%) LiveLink
13 4 (0.29%) OpenStack
14 3 (0.22%) Exchange Server 2003
14 3 (0.22%) JBoss
14 3 (0.22%) WebSphere Application Server
Applications
1 196 (14.35%) Microsoft Office
2 42 (3.07%) Microsoft Excel
3 21 (1.54%) Microsoft Project
4 14 (1.02%) MS Visio
5 11 (0.81%) Microsoft PowerPoint
6 6 (0.44%) Spreadsheet
7 3 (0.22%) Chatbot
8 1 (0.073%) 3ds Max
8 1 (0.073%) AutoCAD
8 1 (0.073%) OmniGraffle
8 1 (0.073%) Revit
8 1 (0.073%) Sketch
8 1 (0.073%) S-PLUS
Business Applications
1 18 (1.32%) Remedy ITSM
2 13 (0.95%) Dynamics CRM
3 6 (0.44%) Elite 3E
3 6 (0.44%) Misys Opics
4 4 (0.29%) Oracle EBS R12
4 4 (0.29%) Visualfiles
5 3 (0.22%) Dynamics NAV
5 3 (0.22%) Oracle Assets
5 3 (0.22%) Oracle EBS
5 3 (0.22%) Oracle General Ledger
5 3 (0.22%) Oracle iProcurement
5 3 (0.22%) Oracle Payables
5 3 (0.22%) Oracle Receivables
5 3 (0.22%) Oracle Retail
5 3 (0.22%) Towers Watson Igloo
5 3 (0.22%) Unit4 Business World
6 2 (0.15%) Eikon
6 2 (0.15%) Northgate Housing
6 2 (0.15%) SAP Oil and Gas
6 2 (0.15%) SimCorp Dimension
Cloud Services
1 253 (18.52%) Office 365
2 129 (9.44%) Azure
3 110 (8.05%) AWS
4 31 (2.27%) Datadog
5 27 (1.98%) AWS CloudFormation
6 24 (1.76%) Amazon CloudWatch
7 20 (1.46%) SaaS
8 19 (1.39%) Azure Active Directory
9 16 (1.17%) Dynamics 365
9 16 (1.17%) IaaS
9 16 (1.17%) PaaS
10 14 (1.02%) Power Platform
11 12 (0.88%) Virtual Private Cloud
12 11 (0.81%) Mimecast
12 11 (0.81%) OneDrive
13 7 (0.51%) Cloud Computing
13 7 (0.51%) G Suite
14 6 (0.44%) Amazon S3
14 6 (0.44%) Trello
15 5 (0.37%) Azure ExpressRoute
Communications & Networking
1 120 (8.78%) Firewall
2 116 (8.49%) DNS
3 103 (7.54%) DHCP
4 97 (7.10%) TCP/IP
5 95 (6.95%) LAN
6 91 (6.66%) VPN
7 86 (6.30%) WAN
8 60 (4.39%) Skype
9 49 (3.59%) Wireless
10 48 (3.51%) Cisco IOS
11 44 (3.22%) BGP
12 39 (2.86%) VoIP
13 35 (2.56%) Internet
14 34 (2.49%) Network Security
15 33 (2.42%) OSPF
15 33 (2.42%) SAN
16 31 (2.27%) MPLS
17 27 (1.98%) Multicast
18 26 (1.90%) Cisco Nexus
18 26 (1.90%) NX-OS
Database & Business Intelligence
1 58 (4.25%) SQL Server
2 26 (1.90%) Oracle Database
2 26 (1.90%) Relational Database
3 24 (1.76%) Big Data
4 20 (1.46%) MySQL
5 19 (1.39%) SQL Server Reporting Services
6 14 (1.02%) Power BI
7 13 (0.95%) Oracle Database 12c
8 9 (0.66%) Data Warehouse
8 9 (0.66%) SQL Server Analysis Services
8 9 (0.66%) SQL Server Integration Services
9 7 (0.51%) Microsoft Analysis Services
9 7 (0.51%) PostgreSQL
9 7 (0.51%) SQL Server 2005
10 6 (0.44%) BusinessObjects
10 6 (0.44%) Oracle Database 10g
11 5 (0.37%) RDBMS
12 4 (0.29%) Crystal Reports
12 4 (0.29%) Oracle Database 11g
12 4 (0.29%) Oracle OWB
Development Applications
1 90 (6.59%) JIRA
2 62 (4.54%) Git (software)
3 51 (3.73%) Jenkins
4 46 (3.37%) Sonatype Nexus
5 12 (0.88%) Subversion
6 10 (0.73%) VSS/SourceSafe
7 8 (0.59%) Selenium
8 7 (0.51%) MSI
9 5 (0.37%) InstallShield
9 5 (0.37%) Visual Studio Team System
9 5 (0.37%) WinDbg
10 4 (0.29%) Ant
10 4 (0.29%) Burp Suite
10 4 (0.29%) SonarQube
11 3 (0.22%) IBM UrbanCode
12 2 (0.15%) AdminStudio
12 2 (0.15%) Bitbucket
12 2 (0.15%) eggPlant
12 2 (0.15%) Gradle
12 2 (0.15%) Toad
General
1 335 (24.52%) Finance
2 89 (6.52%) Public Sector
3 78 (5.71%) Banking
4 60 (4.39%) Law
5 51 (3.73%) Telecoms
6 43 (3.15%) Legal
7 29 (2.12%) Retail
8 24 (1.76%) Investment Banking
9 18 (1.32%) Financial Institution
10 17 (1.24%) Front Office
11 15 (1.10%) Pharmaceutical
12 14 (1.02%) Manufacturing
12 14 (1.02%) Marketing
13 12 (0.88%) Local Government
14 11 (0.81%) Advertising
15 10 (0.73%) Back Office
16 8 (0.59%) Police
16 8 (0.59%) Publishing
17 7 (0.51%) Electronics
18 4 (0.29%) Billing
Job Titles
1 307 (22.47%) Analyst
2 142 (10.40%) Service Analyst
3 133 (9.74%) Service Manager
4 122 (8.93%) Support Engineer
5 118 (8.64%) Service Desk Analyst
6 78 (5.71%) Architect
7 76 (5.56%) Desktop Support
8 75 (5.49%) Support Analyst
9 59 (4.32%) Network Engineer
10 56 (4.10%) IT Analyst
11 52 (3.81%) Desktop Engineer
12 51 (3.73%) Transition Manager
13 50 (3.66%) 2nd Line Support
14 48 (3.51%) Service Transition Manager
15 47 (3.44%) Consultant
16 43 (3.15%) Desktop Support Engineer
17 41 (3.00%) Delivery Manager
18 39 (2.86%) IT Support
18 39 (2.86%) Service Delivery Manager
19 37 (2.71%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 41 (3.00%) Web Services
2 30 (2.20%) XML
3 23 (1.68%) REST
4 22 (1.61%) JSON
5 17 (1.24%) HTML
6 15 (1.10%) .NET
7 14 (1.02%) CSS
8 13 (0.95%) Node.js
9 12 (0.88%) SOAP
10 11 (0.81%) 802.1X
10 11 (0.81%) LDAP
10 11 (0.81%) Middleware
11 10 (0.73%) Ajax
12 9 (0.66%) SAML
13 5 (0.37%) FIX Protocol
13 5 (0.37%) Java EE
13 5 (0.37%) STL
14 4 (0.29%) AngularJS
14 4 (0.29%) XHTML
15 3 (0.22%) Twitter Bootstrap
Miscellaneous
1 122 (8.93%) Analytical Skills
2 83 (6.08%) Data Centre
3 62 (4.54%) Management Information System
4 59 (4.32%) Self-Motivation
5 46 (3.37%) Blackberry
6 36 (2.64%) Video Conferencing
7 26 (1.90%) iPhone
7 26 (1.90%) User Experience
8 23 (1.68%) CMDB
9 22 (1.61%) Smartphone
10 21 (1.54%) Virtual Team
11 19 (1.39%) NHS
12 13 (0.95%) PMI
13 9 (0.66%) Enterprise Software
13 9 (0.66%) Equities
13 9 (0.66%) FMCG
13 9 (0.66%) Public Cloud
14 8 (0.59%) Foreign Exchange (FX)
14 8 (0.59%) Frameworx
14 8 (0.59%) Handset
Operating Systems
1 463 (33.89%) Windows
2 191 (13.98%) Windows 10
3 171 (12.52%) Windows 7
4 141 (10.32%) Linux
5 140 (10.25%) Windows Server
6 70 (5.12%) Red Hat Enterprise Linux
7 54 (3.95%) Unix
8 50 (3.66%) Windows Server 2012
9 49 (3.59%) Windows Server 2008
10 45 (3.29%) Mac OS X
11 44 (3.22%) Android
12 27 (1.98%) Mac OS
13 25 (1.83%) Apple iOS
14 23 (1.68%) CentOS
15 19 (1.39%) Ubuntu
16 11 (0.81%) Debian
16 11 (0.81%) openSUSE
16 11 (0.81%) Solaris
17 7 (0.51%) Windows 8
18 5 (0.37%) Windows XP
Processes & Methodologies
1 371 (27.16%) Service Management
2 216 (15.81%) ITSM
3 213 (15.59%) Agile Software Development
4 188 (13.76%) Service Delivery
5 168 (12.30%) Change Management
6 139 (10.18%) ITIL V3
7 126 (9.22%) Project Management
8 120 (8.78%) Service Design
9 112 (8.20%) Problem Management
9 112 (8.20%) Problem-Solving
10 110 (8.05%) DevOps
11 109 (7.98%) Incident Management
12 108 (7.91%) Migration
13 94 (6.88%) Stakeholder Management
14 86 (6.30%) PRINCE2
15 77 (5.64%) Information Security
16 68 (4.98%) Continuous Improvement
17 63 (4.61%) Configuration Management
18 61 (4.47%) Scrum
19 60 (4.39%) Root Cause Analysis
Programming Languages
1 102 (7.47%) PowerShell
2 98 (7.17%) SQL
3 88 (6.44%) Python
4 67 (4.90%) Bash Shell
4 67 (4.90%) Perl
5 52 (3.81%) Ruby
6 47 (3.44%) JavaScript
7 43 (3.15%) Java
8 35 (2.56%) Shell Script
9 19 (1.39%) C
10 16 (1.17%) C#
10 16 (1.17%) VBScript
11 13 (0.95%) Korn
12 12 (0.88%) VB
13 8 (0.59%) C++
13 8 (0.59%) PL/SQL
14 7 (0.51%) PHP
15 6 (0.44%) VBA
16 5 (0.37%) Objective-C
17 4 (0.29%) T-SQL
Qualifications
1 178 (13.03%) ITIL Certification
2 174 (12.74%) Security Cleared
3 108 (7.91%) SC Cleared
4 90 (6.59%) Degree
5 70 (5.12%) Cisco Certification
6 58 (4.25%) Microsoft Certification
7 46 (3.37%) ITIL Foundation Certificate
8 42 (3.07%) CCNP
9 36 (2.64%) CISSP
10 34 (2.49%) MCP
11 31 (2.27%) DV Cleared
12 29 (2.12%) PMI Certification
13 27 (1.98%) MCSE
14 26 (1.90%) CCNA
15 18 (1.32%) CISM
16 14 (1.02%) PMP
17 13 (0.95%) RHCE
18 12 (0.88%) CISA
19 11 (0.81%) Computer Science Degree
19 11 (0.81%) MCSA
Quality Assurance & Compliance
1 117 (8.57%) SLA
2 58 (4.25%) ISO/IEC 27001
3 46 (3.37%) NIST
4 45 (3.29%) COBIT
5 16 (1.17%) QA
6 15 (1.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 14 (1.02%) PMO
8 13 (0.95%) Sarbanes-Oxley
9 12 (0.88%) ISO/IEC 20000
9 12 (0.88%) PCI DSS
10 10 (0.73%) Data Quality
11 9 (0.66%) GDPR
11 9 (0.66%) Government Security Classifications
12 6 (0.44%) NCSC
13 5 (0.37%) Basel II
13 5 (0.37%) Dodd-Frank
13 5 (0.37%) EMIR
13 5 (0.37%) MiFID
14 3 (0.22%) HIPAA
14 3 (0.22%) HMG Security Policy Framework
System Software
1 338 (24.74%) Active Directory
2 77 (5.64%) VMware Infrastructure
3 26 (1.90%) XenApp
4 23 (1.68%) Hyper-V
5 19 (1.39%) vSphere
5 19 (1.39%) XenDesktop
6 16 (1.17%) VMware ESXi
7 14 (1.02%) Virtual Machines
8 13 (0.95%) Virtual Desktop
9 12 (0.88%) Oracle RAC
10 10 (0.73%) Virtual Servers
11 9 (0.66%) Docker
12 7 (0.51%) DFS Replication
12 7 (0.51%) Microsoft App-V
12 7 (0.51%) ProxySG
13 5 (0.37%) VMware Workstation
13 5 (0.37%) Xen
14 4 (0.29%) pfSense
14 4 (0.29%) VMware Server
15 3 (0.22%) VMware NSX
Systems Management
1 99 (7.25%) SCCM
2 56 (4.10%) Opscode Chef
3 26 (1.90%) Terraform
4 25 (1.83%) AirWatch
5 23 (1.68%) Jamf Pro
6 22 (1.61%) Puppet
7 20 (1.46%) Ansible
7 20 (1.46%) Nessus
8 16 (1.17%) Microsoft Intune
8 16 (1.17%) Nagios
9 15 (1.10%) Single Sign-On
10 13 (0.95%) Suricata
11 12 (0.88%) Data Guard
12 11 (0.81%) WSUS
13 9 (0.66%) Cacti
13 9 (0.66%) Norton AntiVirus
13 9 (0.66%) Oracle RMAN
13 9 (0.66%) SELinux
14 8 (0.59%) Cisco Prime
14 8 (0.59%) ZABBIX
Vendors
1 361 (26.43%) Microsoft
2 173 (12.66%) ServiceNow
3 147 (10.76%) Cisco
4 115 (8.42%) VMware
5 109 (7.98%) Citrix
6 67 (4.90%) Oracle
7 63 (4.61%) Apple
8 62 (4.54%) Red Hat
9 42 (3.07%) HP
10 36 (2.64%) Juniper
11 35 (2.56%) Remedy
11 35 (2.56%) Splunk
12 31 (2.27%) Ivanti
13 29 (2.12%) Qualys
13 29 (2.12%) SAP
14 28 (2.05%) Reuters
15 27 (1.98%) Bloomberg
16 24 (1.76%) Symantec
17 23 (1.68%) CheckPoint
18 20 (1.46%) Dell