Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 20 November 2025, with comparisons to the same periods in the previous two years.

6 months to
20 Nov 2025
Same period 2024 Same period 2023
Rank 164 177 172
Rank change year-on-year +13 -5 +53
Contract jobs citing Service Delivery 248 215 286
As % of all contract jobs in London 1.75% 1.37% 1.45%
As % of the Processes & Methodologies category 1.90% 1.53% 1.61%
Number of daily rates quoted 156 135 212
10th Percentile £263 £286 £243
25th Percentile £372 £445 £425
Median daily rate (50th Percentile) £500 £550 £532
Median % change year-on-year -9.09% +3.38% +1.82%
75th Percentile £615 £600 £600
90th Percentile £738 £702 £725
England median daily rate £450 £525 £514
% change year-on-year -14.29% +2.24% +0.35%
Number of hourly rates quoted 8 5 8
10th Percentile £17.71 £16.19 £22.42
25th Percentile £17.98 £20.75 £25.38
Median hourly rate £25.01 £30.00 £41.19
Median % change year-on-year -16.63% -27.17% +26.75%
75th Percentile £32.75 £32.29 £76.25
90th Percentile £38.00 £35.00 £79.63
England median hourly rate £20.36 £16.23 £17.95
% change year-on-year +25.45% -9.56% +13.65%

All Process and Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,053 14,033 17,744
As % of all contract IT jobs advertised in London 92.33% 89.24% 89.72%
Number of daily rates quoted 8,585 9,054 12,730
10th Percentile £335 £350 £353
25th Percentile £425 £450 £460
Median daily rate (50th Percentile) £537 £550 £568
Median % change year-on-year -2.36% -3.21% -3.69%
75th Percentile £653 £675 £688
90th Percentile £775 £800 £800
England median daily rate £505 £525 £545
% change year-on-year -3.81% -3.67% -0.91%
Number of hourly rates quoted 261 166 246
10th Percentile £17.98 £17.38 £18.68
25th Percentile £24.50 £23.98 £21.56
Median hourly rate £28.13 £37.50 £36.33
Median % change year-on-year -25.00% +3.21% -6.54%
75th Percentile £47.00 £55.56 £61.75
90th Percentile £67.50 £80.38 £76.25
England median hourly rate £25.15 £37.00 £45.00
% change year-on-year -32.03% -17.78% +26.90%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 20 November 2025.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 20 November 2025.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 20 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +10 43 £535 +1.90% 96
South London -11 15 £578 -3.67% 10
West London - 5 £500 - 16
North London +1 3 £625 +34.41% 3
East London - 1 - - 8
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (5.24%) SharePoint
2 9 (3.63%) Confluence
3 7 (2.82%) Microsoft Exchange
4 2 (0.81%) WebLogic
4 2 (0.81%) WebSphere
4 2 (0.81%) WildFly
5 1 (0.40%) Apache
5 1 (0.40%) Camunda
5 1 (0.40%) CMS
Applications
1 16 (6.45%) Microsoft Excel
1 16 (6.45%) Microsoft Office
2 3 (1.21%) Microsoft PowerPoint
3 2 (0.81%) Microsoft Project
3 2 (0.81%) MS Visio
4 1 (0.40%) Adobe After Effects
4 1 (0.40%) Adobe XD
4 1 (0.40%) Chatbot
4 1 (0.40%) InVision
4 1 (0.40%) Revit
4 1 (0.40%) Sketch
4 1 (0.40%) Spreadsheet
4 1 (0.40%) Trello
Business Applications
1 11 (4.44%) Remedy ITSM
2 10 (4.03%) SAP S/4HANA
3 5 (2.02%) SAP SD
4 3 (1.21%) SAP ERP
5 1 (0.40%) Academy Housing
5 1 (0.40%) Dynamics CRM
5 1 (0.40%) IntelliMatch
5 1 (0.40%) iTrent
5 1 (0.40%) Maximo
5 1 (0.40%) NEC Housing
5 1 (0.40%) NetSuite
5 1 (0.40%) ResourceLink
5 1 (0.40%) Salesforce CRM
5 1 (0.40%) Sprinklr
Cloud Services
1 42 (16.94%) Azure
2 24 (9.68%) Microsoft 365
3 20 (8.06%) AWS
4 16 (6.45%) Power Platform
5 9 (3.63%) Azure DevOps
5 9 (3.63%) Entra ID
5 9 (3.63%) OneDrive
6 7 (2.82%) Power Automate
7 6 (2.42%) Azure Monitor
7 6 (2.42%) SaaS
7 6 (2.42%) Serverless
8 4 (1.61%) Amazon CloudWatch
8 4 (1.61%) GitHub
9 3 (1.21%) AWS Lambda
9 3 (1.21%) Azure AI
9 3 (1.21%) Azure Functions
9 3 (1.21%) Azure Logic Apps
9 3 (1.21%) Dynamics 365
9 3 (1.21%) GitHub Actions
9 3 (1.21%) Miro
Communications & Networking
1 13 (5.24%) DNS
2 12 (4.84%) Firewall
3 11 (4.44%) DHCP
3 11 (4.44%) WAN
4 9 (3.63%) VPN
5 7 (2.82%) LAN
6 5 (2.02%) TCP/IP
6 5 (2.02%) Wi-Fi
7 3 (1.21%) Network Security
8 2 (0.81%) HTTP
8 2 (0.81%) Internet
8 2 (0.81%) NetScaler
8 2 (0.81%) VLAN
8 2 (0.81%) VSAN
9 1 (0.40%) InfiniBand
9 1 (0.40%) NGFW
9 1 (0.40%) Remote Desktop
9 1 (0.40%) SD-WAN
9 1 (0.40%) Skype
9 1 (0.40%) WebEx
Database & Business Intelligence
1 13 (5.24%) Power BI
2 5 (2.02%) SAP HANA
3 4 (1.61%) Data Warehouse
4 3 (1.21%) Relational Database
4 3 (1.21%) SQL Server
5 2 (0.81%) Amazon Athena
5 2 (0.81%) Data Mining
5 2 (0.81%) RDBMS
5 2 (0.81%) Tableau
6 1 (0.40%) BigQuery
6 1 (0.40%) Data Vault
6 1 (0.40%) Electronic Patient Records
6 1 (0.40%) Looker
6 1 (0.40%) MongoDB
6 1 (0.40%) MySQL
6 1 (0.40%) PostgreSQL
6 1 (0.40%) Power Query
6 1 (0.40%) PowerPivot
6 1 (0.40%) Redis
6 1 (0.40%) SQL Server Integration Services
Development Applications
1 27 (10.89%) JIRA
2 5 (2.02%) Jenkins
2 5 (2.02%) LSMW
3 4 (1.61%) Git
4 2 (0.81%) GitLab
5 1 (0.40%) Axure RP
5 1 (0.40%) CircleCI
5 1 (0.40%) Eclipse
5 1 (0.40%) MLflow
General
1 100 (40.32%) Social Skills
2 46 (18.55%) Finance
3 43 (17.34%) Public Sector
4 42 (16.94%) Analytical Skills
5 14 (5.65%) Legal
6 13 (5.24%) Banking
7 11 (4.44%) Inclusion and Diversity
7 11 (4.44%) Influencing Skills
8 8 (3.23%) Local Government
8 8 (3.23%) Marketing
9 7 (2.82%) Presentation Skills
9 7 (2.82%) Retail
10 5 (2.02%) Back Office
10 5 (2.02%) Manufacturing
10 5 (2.02%) Organisational Skills
11 4 (1.61%) Documentation Skills
11 4 (1.61%) Telecoms
12 3 (1.21%) Billing
12 3 (1.21%) Electronics
12 3 (1.21%) Investment Banking
Job Titles
1 50 (20.16%) Analyst
2 25 (10.08%) Lead
3 24 (9.68%) Architect
3 24 (9.68%) Senior
4 22 (8.87%) Service Manager
5 20 (8.06%) Business Analyst
6 18 (7.26%) Delivery Manager
7 16 (6.45%) Consultant
8 14 (5.65%) Service Analyst
8 14 (5.65%) Service Delivery Manager
9 11 (4.44%) Developer
9 11 (4.44%) Operations Analyst
10 10 (4.03%) Support Analyst
11 8 (3.23%) Solutions Architect
12 7 (2.82%) Data Scientist
12 7 (2.82%) IT Manager
12 7 (2.82%) Operational Support Analyst
12 7 (2.82%) Operations Support Analyst
12 7 (2.82%) SharePoint Analyst
12 7 (2.82%) SharePoint Support
Libraries, Frameworks & Software Standards
1 7 (2.82%) Middleware
1 7 (2.82%) REST
1 7 (2.82%) SOAP
2 6 (2.42%) CSS
2 6 (2.42%) HTML
2 6 (2.42%) Kafka
2 6 (2.42%) RESTful
3 5 (2.02%) BAPI
3 5 (2.02%) EDI
3 5 (2.02%) IDoc
3 5 (2.02%) SAP ALE
3 5 (2.02%) SAP Fiori
4 4 (1.61%) LangChain
4 4 (1.61%) LangGraph
4 4 (1.61%) NumPy
4 4 (1.61%) Pandas
4 4 (1.61%) SailPoint
4 4 (1.61%) scikit-learn
5 3 (1.21%) AngularJS
5 3 (1.21%) XML
Miscellaneous
1 13 (5.24%) Onboarding
2 8 (3.23%) Product Ownership
3 6 (2.42%) CMDB
4 5 (2.02%) Data Centre
4 5 (2.02%) Management Information System
4 5 (2.02%) NHS
4 5 (2.02%) Self-Motivation
5 4 (1.61%) AI Agents
5 4 (1.61%) Data Protection Act
5 4 (1.61%) Driving Licence
5 4 (1.61%) Enterprise Software
5 4 (1.61%) Public Cloud
5 4 (1.61%) Virtual Team
6 3 (1.21%) Cyber Defence
6 3 (1.21%) Cyber Threat
6 3 (1.21%) Legacy Systems
6 3 (1.21%) Reinsurance
7 2 (0.81%) Analytical Mindset
7 2 (0.81%) Cloud Native
7 2 (0.81%) Pricing Data
Operating Systems
1 20 (8.06%) Windows
2 9 (3.63%) Windows Server
3 6 (2.42%) Windows 10
4 3 (1.21%) Linux
4 3 (1.21%) Mac OS
5 2 (0.81%) Apple iOS
5 2 (0.81%) VMS
6 1 (0.40%) Android
6 1 (0.40%) Windows Server 2016
Processes & Methodologies
1 70 (28.23%) ITIL
2 67 (27.02%) Agile
3 57 (22.98%) Problem-Solving
4 54 (21.77%) Continuous Improvement
5 50 (20.16%) Stakeholder Engagement
6 47 (18.95%) ITSM
7 44 (17.74%) Stakeholder Management
8 39 (15.73%) Service Management
9 31 (12.50%) Roadmaps
10 26 (10.48%) Analytics
10 26 (10.48%) Change Management
11 25 (10.08%) DevOps
11 25 (10.08%) Process Improvement
12 22 (8.87%) Data Protection
12 22 (8.87%) Decision-Making
12 22 (8.87%) Migration
13 21 (8.47%) User Experience
14 19 (7.66%) Business Intelligence
14 19 (7.66%) Problem Management
15 18 (7.26%) Service Design
Programming Languages
1 22 (8.87%) SQL
2 16 (6.45%) PowerShell
3 12 (4.84%) Python
4 8 (3.23%) JavaScript
5 5 (2.02%) ABAP
6 4 (1.61%) Java
7 2 (0.81%) Bash
8 1 (0.40%) Bicep
8 1 (0.40%) Go
8 1 (0.40%) Korn
8 1 (0.40%) PL/SQL
Qualifications
1 43 (17.34%) Security Cleared
2 38 (15.32%) SC Cleared
3 14 (5.65%) ITIL Certification
4 13 (5.24%) Degree
5 6 (2.42%) BPSS Clearance
6 4 (1.61%) CCNP
6 4 (1.61%) Cisco Certification
6 4 (1.61%) ITIL Foundation Certificate
6 4 (1.61%) PMP
7 3 (1.21%) Azure Certification
7 3 (1.21%) CISSP
7 3 (1.21%) DV Cleared
7 3 (1.21%) Microsoft Certification
7 3 (1.21%) PMI Certification
8 2 (0.81%) ACCA
8 2 (0.81%) CCDP
8 2 (0.81%) Computer Science Degree
8 2 (0.81%) CTC Cleared
8 2 (0.81%) MCP
9 1 (0.40%) CIMA
Quality Assurance & Compliance
1 14 (5.65%) QA
2 12 (4.84%) SLA
3 10 (4.03%) Accessibility
4 9 (3.63%) GDPR
4 9 (3.63%) ISO/IEC 27001
5 7 (2.82%) Cyber Essentials
6 3 (1.21%) PMO
7 2 (0.81%) Basel II
7 2 (0.81%) Data Quality
7 2 (0.81%) NCSC
7 2 (0.81%) WCAG
8 1 (0.40%) COBIT
8 1 (0.40%) GAAP
8 1 (0.40%) HIPAA
8 1 (0.40%) HL7
8 1 (0.40%) ISO 9001
8 1 (0.40%) ISO/IEC 20000
8 1 (0.40%) MiFID
8 1 (0.40%) PCI DSS
8 1 (0.40%) Sarbanes-Oxley
System Software
1 31 (12.50%) Active Directory
2 5 (2.02%) Docker
3 3 (1.21%) VMware Infrastructure
3 3 (1.21%) vSphere
4 2 (0.81%) Virtual Machines
4 2 (0.81%) VMware NSX
5 1 (0.40%) Hyper-V
5 1 (0.40%) Virtual Desktop
5 1 (0.40%) XenApp
Systems Management
1 9 (3.63%) Microsoft Intune
1 9 (3.63%) SCCM
2 8 (3.23%) SCOM
2 8 (3.23%) Terraform
3 7 (2.82%) HP SiteScope
3 7 (2.82%) Kubernetes
4 6 (2.42%) Ansible
5 2 (0.81%) SCOrch
6 1 (0.40%) Computer Emergency Response Teams
6 1 (0.40%) FortiGate
6 1 (0.40%) Grafana
6 1 (0.40%) Jamf Pro
6 1 (0.40%) Kibana
6 1 (0.40%) Prometheus
6 1 (0.40%) Single Sign-On
Vendors
1 53 (21.37%) Microsoft
2 22 (8.87%) ServiceNow
3 21 (8.47%) SAP
4 12 (4.84%) Remedy
5 7 (2.82%) Splunk
6 6 (2.42%) Citrix
6 6 (2.42%) Oracle
7 4 (1.61%) BMC
7 4 (1.61%) Salesforce
7 4 (1.61%) VMware
7 4 (1.61%) Zscaler
8 3 (1.21%) Alteryx
8 3 (1.21%) Cisco
8 3 (1.21%) Foundry
8 3 (1.21%) Zoho
9 2 (0.81%) Apple
9 2 (0.81%) F5
9 2 (0.81%) Fortinet
9 2 (0.81%) Google
9 2 (0.81%) NetApp