Service Delivery Contracts in London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery England / London
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	158	137	147
Rank change year-on-year	-21	+10
Contract jobs citing Service Delivery	333	403	376
As % of all contract IT jobs advertised in London	1.60%	1.85%	1.63%
As % of the Processes & Methodologies category	1.85%	2.17%	1.99%
Number of daily rates quoted	215	284	262
Median daily rate	£450	£475	£375
Median daily rate % change year-on-year	-5.26%	+26.66%
90% offered a daily rate of more than	£300	£300	£250
10% offered a daily rate of more than	£600	£622	£575
UK excluding London median daily rate	£416	£365	£387
% change year-on-year	+13.97%	-5.68%
Number of hourly rates quoted	8	9	1
Median hourly rate	£21.50	£12.50	£24.00
Median hourly rate % change year-on-year	+72.00%	-47.91%
UK excluding London median hourly rate	£16.75	£23.25	£16.00
% change year-on-year	-27.95%	+45.31%

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills London
Contract job vacancies with a requirement for process and methodology skills	18040	18590	18928
As % of all contract IT job vacancies advertised in London	86.66%	85.36%	82.17%
Number of daily rates quoted	12911	13593	13436
Median daily rate	£500	£475	£450
Median daily rate % change year-on-year	+5.26%	+5.55%
90% offered a daily rate of more than	£350	£325	£310
10% offered a daily rate of more than	£625	£638	£625
UK excluding London median daily rate	£415	£400	£385
% change year-on-year	+3.75%	+3.89%
Number of hourly rates quoted	189	157	253
Median hourly rate	£25.00	£21.00	£22.00
Median hourly rate % change year-on-year	+19.04%	-4.54%
90% offered a hourly rate of more than	£14.75	£12.50	£11.00
10% offered a hourly rate of more than	£51.00	£46.00	£55.50
UK excluding London median hourly rate	£34.00	£28.50	£30.00
% change year-on-year	+19.29%	-5.00%

Service Delivery
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in London.

Contractor daily rate trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Delivery in London over the 3 months to 27 June 2017.

Contractor daily rate histogram for Service Delivery in London

Service Delivery
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in London.

Contractor hourly rate trend for Service Delivery in London

Service Delivery
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Delivery in London over the 3 months to 27 June 2017.

Contractor hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
City of London	+11	55	£427	-10.10%	24
Croydon	-8	4	£750	+67.59%	1
Westminster	+4	3	£500	-14.89%
Brentford	+3	3	£385	-26.66%
Bromley	-2	2	£425	-19.04%
Kingston Upon Thames	-7	2	£425	-
West End of London	+10	1	-	-	2
Docklands, London	+1	1	£550	-8.33%
Uxbridge	-3	1	£450	-
Barking	-	1	-	-
Canary Wharf	-	1	-	-
Service Delivery England

Service Delivery
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 June 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Delivery.

1	250 (38.82%)	ITIL
2	173 (26.86%)	Agile Software Development
3	167 (25.93%)	Finance
4	157 (24.38%)	Service Management
5	118 (18.32%)	Security Cleared
6	115 (17.86%)	Project Management
7	88 (13.66%)	Microsoft
8	80 (12.42%)	Service Design
9	79 (12.27%)	Windows
10	76 (11.80%)	SC Cleared
11	70 (10.87%)	Analytical Skills
12	69 (10.71%)	Stakeholder Management
12	69 (10.71%)	ITSM
13	66 (10.25%)	Degree
14	58 (9.01%)	Change Management

15	56 (8.70%)	ITIL V3
16	51 (7.92%)	Continuous Improvement
16	51 (7.92%)	SLA
17	49 (7.61%)	Banking
18	44 (6.83%)	Microsoft Excel
19	39 (6.06%)	Python
19	39 (6.06%)	Java
20	38 (5.90%)	PRINCE2
21	37 (5.75%)	Problem Management
22	35 (5.43%)	QA
22	35 (5.43%)	Management Information System
23	34 (5.28%)	Legal
23	34 (5.28%)	Microsoft Office
23	34 (5.28%)	SQL
24	33 (5.12%)	SAP

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	17 (2.64%)	SharePoint
2	8 (1.24%)	OpenStack
3	7 (1.09%)	Skype for Business
4	6 (0.93%)	Apache
4	6 (0.93%)	CMS
4	6 (0.93%)	Confluence
4	6 (0.93%)	MS Exchange
5	4 (0.62%)	Blackberry Enterprise Server
5	4 (0.62%)	nginx
5	4 (0.62%)	SAP Portal
5	4 (0.62%)	SharePoint 2013
5	4 (0.62%)	WebSphere
6	3 (0.47%)	Adobe Experience Manager
6	3 (0.47%)	Cloud Foundry
6	3 (0.47%)	Drupal
6	3 (0.47%)	IIS
6	3 (0.47%)	Liferay
7	2 (0.31%)	Oracle HTTP Server
7	2 (0.31%)	Tomcat
7	2 (0.31%)	WebLogic

Applications
1	44 (6.83%)	Microsoft Excel
2	34 (5.28%)	Microsoft Office
3	10 (1.55%)	Microsoft PowerPoint
4	8 (1.24%)	MS Visio
5	3 (0.47%)	InVision
6	2 (0.31%)	Spreadsheet
7	1 (0.16%)	Microsoft Project
7	1 (0.16%)	S-PLUS

Business Applications
1	7 (1.09%)	Remedy ITSM
2	3 (0.47%)	SAP Oil and Gas
2	3 (0.47%)	Workday HCM
3	2 (0.31%)	Dynamics CRM
3	2 (0.31%)	Eloqua
3	2 (0.31%)	RMDS
4	1 (0.16%)	Dynamics AX
4	1 (0.16%)	Dynamics NAV
4	1 (0.16%)	iTrent
4	1 (0.16%)	OpenText VIM for SAP
4	1 (0.16%)	SAP HR
4	1 (0.16%)	SAP S/4HANA

Cloud Services
1	25 (3.88%)	Amazon AWS
2	19 (2.95%)	Microsoft Azure
3	16 (2.48%)	Office 365
4	11 (1.71%)	PaaS
4	11 (1.71%)	SuccessFactors
5	6 (0.93%)	IaaS
6	4 (0.62%)	Cloud Computing
6	4 (0.62%)	GitHub
7	3 (0.47%)	Azure Active Directory
8	2 (0.31%)	IBM Blueworks
8	2 (0.31%)	SaaS
9	1 (0.16%)	Akamai
9	1 (0.16%)	BrowserStack
9	1 (0.16%)	IBM Cloud
9	1 (0.16%)	OneDrive
9	1 (0.16%)	SoftLayer
9	1 (0.16%)	Yammer

Communications & Networking
1	13 (2.02%)	Internet
1	13 (2.02%)	WAN
2	11 (1.71%)	Firewall
2	11 (1.71%)	VPN
3	10 (1.55%)	DNS
3	10 (1.55%)	TCP/IP
4	8 (1.24%)	HTTP
4	8 (1.24%)	LAN
5	7 (1.09%)	SAN
6	6 (0.93%)	NAS
7	5 (0.78%)	Cisco IOS
7	5 (0.78%)	FTP
7	5 (0.78%)	MPLS
7	5 (0.78%)	Wireless
8	4 (0.62%)	DHCP
8	4 (0.62%)	IPsec
8	4 (0.62%)	Wi-Fi
9	3 (0.47%)	Ethernet
9	3 (0.47%)	Intranet
9	3 (0.47%)	SMS

Database & Business Intelligence
1	23 (3.57%)	SQL Server
2	8 (1.24%)	Relational Database
3	6 (0.93%)	PostgreSQL
4	5 (0.78%)	Data Warehouse
4	5 (0.78%)	MongoDB
5	4 (0.62%)	MySQL
5	4 (0.62%)	SQL Server 2012
6	3 (0.47%)	EDRMS
6	3 (0.47%)	Oracle Database
6	3 (0.47%)	Oracle Reports
6	3 (0.47%)	SQL Server Reporting Services
7	2 (0.31%)	Big Data
7	2 (0.31%)	Crystal Reports
7	2 (0.31%)	Electronic Patient Records
7	2 (0.31%)	Hadoop
7	2 (0.31%)	InterSystems Cache
7	2 (0.31%)	NoSQL
7	2 (0.31%)	Oracle Database 10g
7	2 (0.31%)	SQL Server 2008
7	2 (0.31%)	SQL Server 2014

Development Applications
1	18 (2.80%)	JIRA
2	16 (2.48%)	Jenkins
3	15 (2.33%)	Selenium
4	13 (2.02%)	Cucumber
4	13 (2.02%)	Git (software)
5	9 (1.40%)	gulp
6	6 (0.93%)	TeamCity
7	5 (0.78%)	Team Foundation Server
7	5 (0.78%)	WebDriver
8	4 (0.62%)	Babel
8	4 (0.62%)	Maven
8	4 (0.62%)	Travis CI
8	4 (0.62%)	webpack
9	3 (0.47%)	CircleCI
9	3 (0.47%)	Gradle
9	3 (0.47%)	IBM UrbanCode
9	3 (0.47%)	JUnit
9	3 (0.47%)	SpecFlow
10	2 (0.31%)	Bitbucket
10	2 (0.31%)	Jasmine

General
1	167 (25.93%)	Finance
2	49 (7.61%)	Banking
3	34 (5.28%)	Legal
4	20 (3.11%)	Telecoms
5	16 (2.48%)	Law
5	16 (2.48%)	Retail
6	15 (2.33%)	Financial Institution
7	13 (2.02%)	Investment Banking
8	12 (1.86%)	Back Office
8	12 (1.86%)	Marketing
9	11 (1.71%)	Billing
10	9 (1.40%)	Front Office
11	5 (0.78%)	French Language
12	4 (0.62%)	Electronics
12	4 (0.62%)	Manufacturing
13	3 (0.47%)	Local Government
13	3 (0.47%)	Military
13	3 (0.47%)	Pharmaceutical
13	3 (0.47%)	Publishing
13	3 (0.47%)	Spanish Language

Job Titles
1	134 (20.81%)	Service Manager
2	96 (14.91%)	Analyst
3	93 (14.44%)	Delivery Manager
4	77 (11.96%)	Services Delivery Manager
5	43 (6.68%)	Architect
6	38 (5.90%)	Project Manager
7	35 (5.43%)	Developer
8	32 (4.97%)	Service Analyst
9	29 (4.50%)	Consultant
10	27 (4.19%)	Business Analyst
11	25 (3.88%)	Transition Manager
12	22 (3.42%)	Senior Manager
12	22 (3.42%)	Service Transition Manager
13	21 (3.26%)	ITIL Manager
14	20 (3.11%)	ITIL Service Manager
15	19 (2.95%)	Applications Support
16	18 (2.80%)	Support Analyst
17	17 (2.64%)	Senior Service Manager
18	16 (2.48%)	IT Manager
19	15 (2.33%)	Services Delivery Analyst

Libraries, Frameworks & Software Standards
1	27 (4.19%)	HTML
2	24 (3.73%)	CSS
2	24 (3.73%)	Web Services
3	14 (2.17%)	AngularJS
3	14 (2.17%)	HTML5
3	14 (2.17%)	Spring
4	13 (2.02%)	Middleware
5	11 (1.71%)	Rendezvous
5	11 (1.71%)	RESTful
6	10 (1.55%)	Node.js
7	9 (1.40%)	.NET
7	9 (1.40%)	XML
8	7 (1.09%)	JSON
8	7 (1.09%)	SOAP
8	7 (1.09%)	XSLT
9	6 (0.93%)	CSS3
10	5 (0.78%)	Chai
10	5 (0.78%)	Hibernate
10	5 (0.78%)	PostGIS
10	5 (0.78%)	RSS

Miscellaneous
1	70 (10.87%)	Analytical Skills
2	35 (5.43%)	Management Information System
3	26 (4.04%)	User Experience
4	16 (2.48%)	Data Centre
5	12 (1.86%)	Data Protection Act
6	11 (1.71%)	Social Media
7	9 (1.40%)	Computer Science
8	8 (1.24%)	Enterprise Software
8	8 (1.24%)	Hedge funds
8	8 (1.24%)	NHS
9	7 (1.09%)	iSeries
10	6 (0.93%)	Blackberry
10	6 (0.93%)	Mobile App
10	6 (0.93%)	Virtual Team
11	5 (0.78%)	Clustering
11	5 (0.78%)	CMDB
11	5 (0.78%)	Mainframe
11	5 (0.78%)	Private Cloud
11	5 (0.78%)	Tandem
11	5 (0.78%)	Web 2.0

Operating Systems
1	79 (12.27%)	Windows
2	31 (4.81%)	Linux
3	27 (4.19%)	Unix
3	27 (4.19%)	Windows Server
4	18 (2.80%)	Windows 7
5	12 (1.86%)	Android
5	12 (1.86%)	Windows Server 2008
6	8 (1.24%)	CentOS
6	8 (1.24%)	Red Hat Enterprise Linux
6	8 (1.24%)	Windows Server 2012
7	7 (1.09%)	Solaris
7	7 (1.09%)	Windows XP
8	6 (0.93%)	Apple iOS
8	6 (0.93%)	Ubuntu
8	6 (0.93%)	Windows 10
8	6 (0.93%)	Windows 2000
9	4 (0.62%)	zOS
10	3 (0.47%)	Oracle Linux
10	3 (0.47%)	VMS
11	2 (0.31%)	CoreOS

Processes & Methodologies
1	250 (38.82%)	ITIL
2	173 (26.86%)	Agile Software Development
3	157 (24.38%)	Service Management
4	115 (17.86%)	Project Management
5	80 (12.42%)	Service Design
6	69 (10.71%)	ITSM
6	69 (10.71%)	Stakeholder Management
7	58 (9.01%)	Change Management
8	56 (8.70%)	ITIL V3
9	51 (7.92%)	Continuous Improvement
10	38 (5.90%)	PRINCE2
11	37 (5.75%)	Problem Management
12	32 (4.97%)	DevOps
12	32 (4.97%)	Mentoring
13	31 (4.81%)	Incident Management
13	31 (4.81%)	Scrum
13	31 (4.81%)	Stakeholder Engagement
14	28 (4.35%)	Analytics
15	27 (4.19%)	Business Analysis
15	27 (4.19%)	Release Management

Programming Languages
1	39 (6.06%)	Java
1	39 (6.06%)	Python
2	34 (5.28%)	SQL
3	27 (4.19%)	JavaScript
4	18 (2.80%)	C
5	14 (2.17%)	Ruby
6	12 (1.86%)	Bash Shell
7	10 (1.55%)	C#
8	9 (1.40%)	Shell Script
9	8 (1.24%)	Perl
9	8 (1.24%)	PHP
9	8 (1.24%)	PowerShell
10	5 (0.78%)	T-SQL
11	4 (0.62%)	C++
11	4 (0.62%)	ECMAScript
11	4 (0.62%)	Go
11	4 (0.62%)	JCL
11	4 (0.62%)	PL/SQL
12	3 (0.47%)	Groovy
12	3 (0.47%)	VBA

Qualifications
1	118 (18.32%)	Security Cleared
2	76 (11.80%)	SC Cleared
3	66 (10.25%)	Degree
4	31 (4.81%)	ITIL Certification
5	21 (3.26%)	DV Cleared
6	17 (2.64%)	BPSS Clearance
7	16 (2.48%)	MAPM
8	12 (1.86%)	PMI Certification
9	8 (1.24%)	ISEB
9	8 (1.24%)	Microsoft Certification
10	7 (1.09%)	Computer Science Degree
11	6 (0.93%)	CAPM
11	6 (0.93%)	PMP
11	6 (0.93%)	PRINCE2 Certification
12	5 (0.78%)	CTC Cleared
12	5 (0.78%)	ISTQB
12	5 (0.78%)	PRINCE2 Practitioner
13	4 (0.62%)	CISSP
13	4 (0.62%)	ISTQB Foundation Certification
13	4 (0.62%)	MCDST

Quality Assurance & Compliance
1	51 (7.92%)	SLA
2	35 (5.43%)	QA
3	13 (2.02%)	ISO/IEC 20000
4	10 (1.55%)	Disclosure Scotland
5	9 (1.40%)	COBIT
6	8 (1.24%)	PMO
7	7 (1.09%)	Data Quality
8	3 (0.47%)	GDPR
8	3 (0.47%)	PCI DSS
9	2 (0.31%)	ISO 9000
9	2 (0.31%)	ISO 9001
9	2 (0.31%)	ISO/IEC 27001
9	2 (0.31%)	MiFID
9	2 (0.31%)	Solvency II
10	1 (0.16%)	Dodd-Frank
10	1 (0.16%)	EFQM
10	1 (0.16%)	EMIR
10	1 (0.16%)	ISO 20022
10	1 (0.16%)	Sarbanes-Oxley

System Software
1	32 (4.97%)	Active Directory
2	12 (1.86%)	VMware Infrastructure
3	10 (1.55%)	Docker
3	10 (1.55%)	Hyper-V
4	5 (0.78%)	GFS2
4	5 (0.78%)	GlusterFS
4	5 (0.78%)	OCFS2
5	4 (0.62%)	Time Sharing Option
6	3 (0.47%)	ProxySG
6	3 (0.47%)	Virtual Desktop
6	3 (0.47%)	Virtual Machines
7	2 (0.31%)	Microsoft App-V
7	2 (0.31%)	Microsoft Virtual Server
7	2 (0.31%)	Tivoli Workload Scheduler
7	2 (0.31%)	vCloud
7	2 (0.31%)	Virtual Servers
7	2 (0.31%)	VMware Workstation
7	2 (0.31%)	XenDesktop
8	1 (0.16%)	Sendmail
8	1 (0.16%)	XenApp

Systems Management
1	24 (3.73%)	Puppet
2	13 (2.02%)	SCCM
3	11 (1.71%)	Ansible
4	9 (1.40%)	TIBCO Hawk
5	7 (1.09%)	Kubernetes
6	5 (0.78%)	CFEngine
6	5 (0.78%)	Failover Clustering
6	5 (0.78%)	Opscode Chef
6	5 (0.78%)	SELinux
6	5 (0.78%)	Terraform
7	4 (0.62%)	SCOM
8	3 (0.47%)	BMC PATROL
8	3 (0.47%)	Consul
8	3 (0.47%)	NetBackup
9	2 (0.31%)	ITRS Geneos
9	2 (0.31%)	OpenAM
9	2 (0.31%)	OpenView
9	2 (0.31%)	rkt
9	2 (0.31%)	SafeCom
9	2 (0.31%)	Tivoli

Vendors
1	88 (13.66%)	Microsoft
2	33 (5.12%)	SAP
3	29 (4.50%)	ServiceNow
4	20 (3.11%)	Oracle
5	14 (2.17%)	Citrix
6	13 (2.02%)	VMware
7	12 (1.86%)	HP
8	11 (1.71%)	IBM
8	11 (1.71%)	Red Hat
8	11 (1.71%)	TIBCO
9	10 (1.55%)	Cisco
10	8 (1.24%)	Remedy
11	7 (1.09%)	Workday
12	6 (0.93%)	IBM Sterling
12	6 (0.93%)	LANDesk
12	6 (0.93%)	Xerox
13	5 (0.78%)	Axway
13	5 (0.78%)	Bloomberg
13	5 (0.78%)	Reuters
13	5 (0.78%)	Splunk