Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 21 September 2026, with comparisons to the same periods in the previous two years.

6 months to
21 Sep 2026
Same period 2025 Same period 2024
Rank 154 150 230
Rank change year-on-year -4 +80 -44
Contract jobs citing Service Delivery 381 251 163
As % of all contract jobs in London 1.89% 1.88% 1.00%
As % of the Processes & Methodologies category 2.13% 2.03% 1.12%
Number of daily rates quoted 244 151 96
10th Percentile £200 £263 £221
25th Percentile £407 £400 £350
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -2.44%
75th Percentile £650 £624 £600
90th Percentile £769 £738 £688
England median daily rate £520 £450 £490
% change year-on-year +15.56% -8.16% -4.39%
Number of hourly rates quoted 20 13 5
10th Percentile £15.89 £17.98 £15.14
25th Percentile £16.70 £20.24 £18.13
Median hourly rate £19.00 £23.45 £30.00
Median % change year-on-year -18.98% -21.83% -28.57%
75th Percentile £22.21 £32.00 £32.29
90th Percentile £63.00 £41.20 £35.00
England median hourly rate £17.87 £17.87 £16.23
% change year-on-year - +10.10% -10.93%

All Process & Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,877 12,367 14,519
As % of all contract IT jobs advertised in London 88.76% 92.52% 89.19%
Number of daily rates quoted 11,722 8,164 9,655
10th Percentile £359 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 309 250 178
10th Percentile £16.50 £17.00 £17.25
25th Percentile £19.50 £24.83 £23.80
Median hourly rate £35.00 £31.49 £35.00
Median % change year-on-year +11.15% -10.03% -6.67%
75th Percentile £57.50 £48.44 £55.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.50 £25.15 £43.00
% change year-on-year +68.99% -41.51% -2.27%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 21 September 2026.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 21 September 2026.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 21 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -19 53 £499 -10.74% 112
South London -11 11 £635 +9.86% 9
East London +9 7 £590 +18.00% 20
West London -26 4 £475 -5.00% 25
North London +1 3 £450 -30.77% 3
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (6.30%) SharePoint
2 17 (4.46%) Microsoft Exchange
3 11 (2.89%) Confluence
4 2 (0.52%) Oracle Workflow
5 1 (0.26%) Apache
5 1 (0.26%) Exchange Server 2013
5 1 (0.26%) JBoss
5 1 (0.26%) nginx
5 1 (0.26%) SharePoint Server
Applications
1 13 (3.41%) Microsoft Excel
2 11 (2.89%) Microsoft Office
3 2 (0.52%) Chatbot
4 1 (0.26%) Microsoft Project
4 1 (0.26%) MS Visio
Business Applications
1 5 (1.31%) Dynamics CRM
1 5 (1.31%) Remedy ITSM
2 4 (1.05%) Oracle ERP
2 4 (1.05%) SAP S/4HANA
3 3 (0.79%) Loan IQ
4 2 (0.52%) SAP HCM
4 2 (0.52%) SAP PS
4 2 (0.52%) Sparx Enterprise Architect
5 1 (0.26%) NEC Housing
5 1 (0.26%) SAP Payroll
5 1 (0.26%) SAP PM
Cloud Services
1 64 (16.80%) Azure
2 61 (16.01%) Microsoft 365
3 38 (9.97%) Entra ID
4 27 (7.09%) AWS
5 25 (6.56%) Power Platform
6 21 (5.51%) SaaS
7 16 (4.20%) Azure DevOps
8 11 (2.89%) OneDrive
9 10 (2.62%) IaaS
9 10 (2.62%) PaaS
10 8 (2.10%) Azure Functions
10 8 (2.10%) Serverless
11 6 (1.57%) Dynamics 365
11 6 (1.57%) OCI
12 5 (1.31%) GitHub
12 5 (1.31%) Google Workspace
12 5 (1.31%) Microsoft Copilot
12 5 (1.31%) Power Automate
12 5 (1.31%) PowerApps
13 4 (1.05%) Azure Monitor
Communications & Networking
1 20 (5.25%) VPN
2 18 (4.72%) Firewall
3 17 (4.46%) DNS
4 13 (3.41%) DHCP
5 10 (2.62%) Wi-Fi
6 9 (2.36%) Network Security
6 9 (2.36%) TCP/IP
7 6 (1.57%) MPLS
7 6 (1.57%) SSL
7 6 (1.57%) Wireless
8 5 (1.31%) DMZ
8 5 (1.31%) SAN
8 5 (1.31%) WAN
9 4 (1.05%) VLAN
10 3 (0.79%) BGP
10 3 (0.79%) Cisco IPT
10 3 (0.79%) DWDM
10 3 (0.79%) HTTP
10 3 (0.79%) LAN
10 3 (0.79%) SNMP
Database & Business Intelligence
1 15 (3.94%) Power BI
2 9 (2.36%) SQL Server
3 4 (1.05%) Data Warehouse
3 4 (1.05%) Oracle Reports
4 2 (0.52%) Azure SQL Database
4 2 (0.52%) GIS
4 2 (0.52%) MySQL
4 2 (0.52%) Oracle BI Publisher
4 2 (0.52%) PostgreSQL
5 1 (0.26%) Big Data
5 1 (0.26%) MongoDB
5 1 (0.26%) Relational Database
5 1 (0.26%) SQL Server Integration Services
5 1 (0.26%) Sybase ASE
Development Applications
1 20 (5.25%) JIRA
2 5 (1.31%) Git
3 4 (1.05%) Chocolatey
3 4 (1.05%) GitLab
4 3 (0.79%) Eclipse
4 3 (0.79%) ScriptRunner
5 2 (0.52%) Jenkins
6 1 (0.26%) Atlassian Bamboo
6 1 (0.26%) Bitbucket
General
1 139 (36.48%) Social Skills
2 80 (21.00%) Public Sector
3 71 (18.64%) Analytical Skills
4 65 (17.06%) Finance
5 26 (6.82%) Banking
6 21 (5.51%) Local Government
6 21 (5.51%) Organisational Skills
7 12 (3.15%) Legal
7 12 (3.15%) Telecoms
8 9 (2.36%) Influencing Skills
9 8 (2.10%) Inclusion and Diversity
10 7 (1.84%) Front Office
10 7 (1.84%) Retail
11 6 (1.57%) Law
12 5 (1.31%) Documentation Skills
12 5 (1.31%) Investment Banking
12 5 (1.31%) Military
12 5 (1.31%) Police
13 3 (0.79%) Corporate Banking
13 3 (0.79%) Fire and Rescue
Job Titles
1 40 (10.50%) Analyst
2 34 (8.92%) Senior
3 33 (8.66%) Lead
4 29 (7.61%) Service Manager
5 28 (7.35%) Delivery Manager
6 21 (5.51%) Architect
6 21 (5.51%) IT Manager
7 19 (4.99%) Support Engineer
8 18 (4.72%) Consultant
8 18 (4.72%) IT Support
9 17 (4.46%) Service Delivery Manager
10 14 (3.67%) Project Manager
11 12 (3.15%) Developer
11 12 (3.15%) Operations Manager
12 11 (2.89%) Administrator
13 10 (2.62%) Infrastructure Engineer
13 10 (2.62%) IT Engineer
13 10 (2.62%) IT Support Engineer
14 9 (2.36%) Business Analyst
14 9 (2.36%) IT Services Manager
Libraries, Frameworks & Software Standards
1 20 (5.25%) REST
2 14 (3.67%) Terraform
3 6 (1.57%) SOAP
4 5 (1.31%) Oracle Fusion
4 5 (1.31%) Web Services
4 5 (1.31%) XML
5 4 (1.05%) CSS
5 4 (1.05%) HTML
6 3 (0.79%) AngularJS
6 3 (0.79%) Microsoft Graph
6 3 (0.79%) Middleware
7 2 (0.52%) .NET
7 2 (0.52%) 802.1X
7 2 (0.52%) JSON
7 2 (0.52%) XSLT
8 1 (0.26%) ActiveMQ
8 1 (0.26%) EDI
8 1 (0.26%) Jakarta EE
8 1 (0.26%) LAMP
8 1 (0.26%) SAP MI
Miscellaneous
1 50 (13.12%) Onboarding
2 16 (4.20%) Product Ownership
3 13 (3.41%) Management Information System
4 12 (3.15%) CMDB
5 10 (2.62%) Enterprise Software
6 9 (2.36%) Cloud Native
7 8 (2.10%) Video Conferencing
8 7 (1.84%) Virtual Team
9 6 (1.57%) Cyber Threat
9 6 (1.57%) NHS
10 5 (1.31%) Data Centre
10 5 (1.31%) Hybrid Cloud
10 5 (1.31%) Security Operations Centre
11 4 (1.05%) Analytical Mindset
11 4 (1.05%) Data Protection Act
11 4 (1.05%) Freedom of Information
11 4 (1.05%) Public Cloud
12 3 (0.79%) Client/Server
12 3 (0.79%) Data Structures
12 3 (0.79%) Hedge funds
Operating Systems
1 65 (17.06%) Windows
2 16 (4.20%) Mac OS
3 10 (2.62%) Windows 10
4 9 (2.36%) Linux
5 8 (2.10%) Windows Server
6 6 (1.57%) Android
6 6 (1.57%) Apple iOS
7 3 (0.79%) VMS
8 2 (0.52%) Red Hat Enterprise Linux
8 2 (0.52%) Unix
8 2 (0.52%) Windows Server 2019
9 1 (0.26%) AIX
9 1 (0.26%) OpenVMS
9 1 (0.26%) Solaris
9 1 (0.26%) SUSE
9 1 (0.26%) Windows 7
9 1 (0.26%) Windows Server 2008
9 1 (0.26%) Windows Server 2012
9 1 (0.26%) Windows Server 2016
Processes & Methodologies
1 131 (34.38%) Continuous Improvement
2 123 (32.28%) ITIL
3 117 (30.71%) Stakeholder Management
4 104 (27.30%) Service Management
5 95 (24.93%) Problem-Solving
6 91 (23.88%) ITSM
7 84 (22.05%) Agile
8 60 (15.75%) Stakeholder Engagement
9 55 (14.44%) AI
9 55 (14.44%) Change Management
10 51 (13.39%) Decision-Making
11 39 (10.24%) DevOps
12 38 (9.97%) Roadmaps
13 37 (9.71%) Analytics
14 35 (9.19%) Customer Service
15 33 (8.66%) Migration
15 33 (8.66%) Project Delivery
16 32 (8.40%) Incident Management
16 32 (8.40%) User Experience
17 28 (7.35%) Cybersecurity
Programming Languages
1 17 (4.46%) PowerShell
1 17 (4.46%) SQL
2 14 (3.67%) Python
3 12 (3.15%) JavaScript
4 6 (1.57%) C#
4 6 (1.57%) Groovy
5 4 (1.05%) Java
6 2 (0.52%) Bash
6 2 (0.52%) Bicep
6 2 (0.52%) Shell Script
7 1 (0.26%) ActionScript
7 1 (0.26%) ActionScript 2.0
7 1 (0.26%) Kotlin
7 1 (0.26%) Perl
Qualifications
1 58 (15.22%) Security Cleared
2 45 (11.81%) SC Cleared
3 19 (4.99%) Degree
4 17 (4.46%) ITIL Certification
5 15 (3.94%) PMP
6 10 (2.62%) PMI Certification
7 9 (2.36%) CISSP
7 9 (2.36%) Computer Science Degree
7 9 (2.36%) DV Cleared
8 8 (2.10%) ITIL Foundation Certificate
9 7 (1.84%) Azure Certification
9 7 (1.84%) Microsoft Certification
10 5 (1.31%) A+ Certification
10 5 (1.31%) CISM
11 4 (1.05%) AWS Certification
11 4 (1.05%) CISA
11 4 (1.05%) OSCP
11 4 (1.05%) SANS
12 3 (0.79%) BPSS Clearance
12 3 (0.79%) Network+ Certification
Quality Assurance & Compliance
1 28 (7.35%) SLA
2 18 (4.72%) GDPR
3 17 (4.46%) GRC
4 15 (3.94%) QA
5 12 (3.15%) Accessibility
6 11 (2.89%) Cyber Essentials
6 11 (2.89%) Data Quality
7 10 (2.62%) ISO/IEC 27001
8 8 (2.10%) PMO
9 6 (1.57%) Cyber Essentials PLUS
10 5 (1.31%) NCSC
10 5 (1.31%) NIST
11 3 (0.79%) Actionable Recommendations
11 3 (0.79%) PCI DSS
11 3 (0.79%) WCAG
12 1 (0.26%) Basel III
12 1 (0.26%) BS7666
12 1 (0.26%) GMP
12 1 (0.26%) ISO 22301
12 1 (0.26%) Sarbanes-Oxley
System Software
1 43 (11.29%) Active Directory
2 15 (3.94%) VMware Infrastructure
3 8 (2.10%) VMware ESXi
4 6 (1.57%) Virtual Desktop
5 5 (1.31%) Docker
6 4 (1.05%) Virtual Machines
6 4 (1.05%) vSphere
7 1 (0.26%) Firmware
7 1 (0.26%) Hyper-V
Systems Management
1 26 (6.82%) Microsoft Intune
2 14 (3.67%) SCCM
3 9 (2.36%) Kubernetes
4 4 (1.05%) Single Sign-On
4 4 (1.05%) vCenter Server
4 4 (1.05%) WSUS
5 3 (0.79%) FortiGate
5 3 (0.79%) Jamf Pro
6 2 (0.52%) Ansible
6 2 (0.52%) Nessus
6 2 (0.52%) NetBackup
7 1 (0.26%) Grafana
7 1 (0.26%) Istio
7 1 (0.26%) Kibana
7 1 (0.26%) Opsview
7 1 (0.26%) PowerCLI
7 1 (0.26%) Prometheus
7 1 (0.26%) SCOM
7 1 (0.26%) SCOrch
Vendors
1 102 (26.77%) Microsoft
2 77 (20.21%) ServiceNow
3 20 (5.25%) VMware
4 18 (4.72%) Oracle
5 11 (2.89%) SAP
6 10 (2.62%) Apple
6 10 (2.62%) Citrix
7 9 (2.36%) Cisco
8 7 (1.84%) Nokia
8 7 (1.84%) Workday
9 6 (1.57%) Remedy
9 6 (1.57%) Tenable
10 5 (1.31%) Atlassian
10 5 (1.31%) BMC
10 5 (1.31%) Dynatrace
10 5 (1.31%) NEC
11 4 (1.05%) AppDynamics
11 4 (1.05%) Ericsson
11 4 (1.05%) F5
11 4 (1.05%) Okta