Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 26 September 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Sep 2026
Same period 2025 Same period 2024
Rank 154 155 231
Rank change year-on-year +1 +76 -48
Contract jobs citing Service Delivery 386 246 170
As % of all contract jobs in London 1.90% 1.82% 1.04%
As % of the Processes & Methodologies category 2.14% 1.97% 1.17%
Number of daily rates quoted 243 148 101
10th Percentile £199 £263 £225
25th Percentile £400 £400 £381
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% +2.94%
75th Percentile £650 £623 £608
90th Percentile £761 £753 £703
England median daily rate £525 £450 £489
% change year-on-year +16.67% -7.98% -4.68%
Number of hourly rates quoted 22 13 5
10th Percentile £15.97 £17.98 £15.14
25th Percentile £16.77 £20.24 £18.13
Median hourly rate £19.00 £23.45 £30.00
Median % change year-on-year -18.98% -21.83% +13.21%
75th Percentile £22.62 £32.00 £32.29
90th Percentile £59.80 £41.20 £35.00
England median hourly rate £17.87 £17.87 £16.23
% change year-on-year - +10.10% -10.93%

All Process & Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,051 12,472 14,541
As % of all contract IT jobs advertised in London 88.78% 92.51% 89.20%
Number of daily rates quoted 11,836 8,235 9,567
10th Percentile £358 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £671 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 318 247 185
10th Percentile £16.21 £17.62 £17.35
25th Percentile £19.27 £25.02 £24.15
Median hourly rate £33.30 £30.50 £35.50
Median % change year-on-year +9.18% -14.08% -5.33%
75th Percentile £57.50 £47.25 £56.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £41.56 £25.15 £43.00
% change year-on-year +65.23% -41.51% -1.94%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 26 September 2026.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 26 September 2026.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 26 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -25 55 £499 -12.11% 119
South London -11 10 £643 +11.16% 15
East London +9 8 £590 - 18
West London -26 4 £475 -5.00% 29
North London +1 3 £450 -30.77% 2
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (6.22%) SharePoint
2 18 (4.66%) Microsoft Exchange
3 9 (2.33%) Confluence
4 2 (0.52%) Oracle Workflow
5 1 (0.26%) Apache
5 1 (0.26%) Exchange Server 2013
5 1 (0.26%) JBoss
5 1 (0.26%) nginx
5 1 (0.26%) SharePoint Server
Applications
1 13 (3.37%) Microsoft Excel
2 12 (3.11%) Microsoft Office
3 2 (0.52%) Chatbot
4 1 (0.26%) Microsoft Project
4 1 (0.26%) MS Visio
Business Applications
1 5 (1.30%) Dynamics CRM
1 5 (1.30%) Remedy ITSM
2 4 (1.04%) Oracle ERP
2 4 (1.04%) SAP S/4HANA
3 3 (0.78%) Loan IQ
4 2 (0.52%) SAP HCM
4 2 (0.52%) SAP PS
5 1 (0.26%) NEC Housing
5 1 (0.26%) SAP Payroll
5 1 (0.26%) SAP PM
5 1 (0.26%) Sparx Enterprise Architect
Cloud Services
1 64 (16.58%) Azure
2 62 (16.06%) Microsoft 365
3 39 (10.10%) Entra ID
4 26 (6.74%) AWS
5 25 (6.48%) Power Platform
6 21 (5.44%) SaaS
7 16 (4.15%) Azure DevOps
8 11 (2.85%) OneDrive
9 10 (2.59%) IaaS
9 10 (2.59%) PaaS
10 8 (2.07%) Azure Functions
10 8 (2.07%) Serverless
11 6 (1.55%) Dynamics 365
12 5 (1.30%) GitHub
12 5 (1.30%) Google Workspace
12 5 (1.30%) Microsoft Copilot
12 5 (1.30%) OCI
12 5 (1.30%) Power Automate
12 5 (1.30%) PowerApps
13 4 (1.04%) Azure Monitor
Communications & Networking
1 21 (5.44%) VPN
2 18 (4.66%) Firewall
3 17 (4.40%) DNS
4 13 (3.37%) DHCP
5 10 (2.59%) Wi-Fi
6 9 (2.33%) Network Security
6 9 (2.33%) TCP/IP
7 7 (1.81%) MPLS
7 7 (1.81%) Wireless
8 6 (1.55%) SSL
9 5 (1.30%) DMZ
9 5 (1.30%) SAN
9 5 (1.30%) WAN
10 4 (1.04%) VLAN
11 3 (0.78%) BGP
11 3 (0.78%) Cisco IPT
11 3 (0.78%) DWDM
11 3 (0.78%) HTTP
11 3 (0.78%) LAN
11 3 (0.78%) SNMP
Database & Business Intelligence
1 15 (3.89%) Power BI
2 9 (2.33%) SQL Server
3 4 (1.04%) Data Warehouse
4 3 (0.78%) Oracle Reports
5 2 (0.52%) Azure SQL Database
5 2 (0.52%) GIS
5 2 (0.52%) MySQL
5 2 (0.52%) Oracle BI Publisher
5 2 (0.52%) PostgreSQL
6 1 (0.26%) Big Data
6 1 (0.26%) MongoDB
6 1 (0.26%) Relational Database
6 1 (0.26%) SQL Server Integration Services
6 1 (0.26%) Sybase ASE
Development Applications
1 18 (4.66%) JIRA
2 5 (1.30%) Git
3 4 (1.04%) Chocolatey
3 4 (1.04%) GitLab
4 3 (0.78%) Eclipse
5 2 (0.52%) Jenkins
6 1 (0.26%) Atlassian Bamboo
6 1 (0.26%) Bitbucket
6 1 (0.26%) ScriptRunner
General
1 145 (37.56%) Social Skills
2 80 (20.73%) Public Sector
3 74 (19.17%) Analytical Skills
4 66 (17.10%) Finance
5 28 (7.25%) Banking
6 23 (5.96%) Organisational Skills
7 21 (5.44%) Local Government
8 14 (3.63%) Legal
8 14 (3.63%) Telecoms
9 10 (2.59%) Influencing Skills
10 8 (2.07%) Front Office
10 8 (2.07%) Inclusion and Diversity
11 7 (1.81%) Investment Banking
12 6 (1.55%) Law
12 6 (1.55%) Military
12 6 (1.55%) Retail
13 5 (1.30%) Documentation Skills
13 5 (1.30%) Police
14 4 (1.04%) Financial Institution
15 3 (0.78%) Corporate Banking
Job Titles
1 40 (10.36%) Analyst
2 34 (8.81%) Senior
3 32 (8.29%) Lead
4 31 (8.03%) Service Manager
5 29 (7.51%) Delivery Manager
6 23 (5.96%) IT Manager
7 20 (5.18%) Architect
8 19 (4.92%) Consultant
8 19 (4.92%) IT Support
8 19 (4.92%) Service Delivery Manager
8 19 (4.92%) Support Engineer
9 14 (3.63%) Project Manager
10 12 (3.11%) Developer
10 12 (3.11%) Operations Manager
11 10 (2.59%) Infrastructure Engineer
11 10 (2.59%) IT Engineer
11 10 (2.59%) IT Services Manager
11 10 (2.59%) IT Support Engineer
12 9 (2.33%) Administrator
12 9 (2.33%) Change Manager
Libraries, Frameworks & Software Standards
1 17 (4.40%) REST
2 14 (3.63%) Terraform
3 5 (1.30%) SOAP
3 5 (1.30%) Web Services
3 5 (1.30%) XML
4 4 (1.04%) CSS
4 4 (1.04%) HTML
4 4 (1.04%) Oracle Fusion
5 3 (0.78%) AngularJS
5 3 (0.78%) Microsoft Graph
5 3 (0.78%) Middleware
6 2 (0.52%) .NET
6 2 (0.52%) 802.1X
6 2 (0.52%) JSON
6 2 (0.52%) XSLT
7 1 (0.26%) .NET Framework
7 1 (0.26%) Jakarta EE
7 1 (0.26%) Kafka
7 1 (0.26%) OAuth
7 1 (0.26%) RESTful
Miscellaneous
1 54 (13.99%) Onboarding
2 17 (4.40%) Product Ownership
3 15 (3.89%) Management Information System
4 11 (2.85%) CMDB
4 11 (2.85%) Enterprise Software
5 9 (2.33%) Cloud Native
6 8 (2.07%) Video Conferencing
7 7 (1.81%) Virtual Team
8 6 (1.55%) Cyber Threat
8 6 (1.55%) NHS
9 5 (1.30%) Data Centre
9 5 (1.30%) Hybrid Cloud
9 5 (1.30%) Security Operations Centre
10 4 (1.04%) Analytical Mindset
10 4 (1.04%) Data Protection Act
10 4 (1.04%) Freedom of Information
10 4 (1.04%) Hedge funds
10 4 (1.04%) Public Cloud
11 3 (0.78%) Client/Server
11 3 (0.78%) Self-Motivation
Operating Systems
1 67 (17.36%) Windows
2 16 (4.15%) Mac OS
3 10 (2.59%) Windows 10
4 9 (2.33%) Linux
5 8 (2.07%) Windows Server
6 6 (1.55%) Android
6 6 (1.55%) Apple iOS
7 3 (0.78%) VMS
8 2 (0.52%) Red Hat Enterprise Linux
8 2 (0.52%) Unix
8 2 (0.52%) Windows Server 2019
9 1 (0.26%) AIX
9 1 (0.26%) OpenVMS
9 1 (0.26%) Solaris
9 1 (0.26%) SUSE
9 1 (0.26%) Windows 7
9 1 (0.26%) Windows Server 2008
9 1 (0.26%) Windows Server 2012
9 1 (0.26%) Windows Server 2016
Processes & Methodologies
1 134 (34.72%) Continuous Improvement
2 124 (32.12%) ITIL
3 118 (30.57%) Stakeholder Management
4 108 (27.98%) Service Management
5 99 (25.65%) Problem-Solving
6 91 (23.58%) ITSM
7 81 (20.98%) Agile
8 60 (15.54%) Stakeholder Engagement
9 56 (14.51%) AI
10 55 (14.25%) Change Management
11 51 (13.21%) Decision-Making
12 39 (10.10%) Roadmaps
13 38 (9.84%) Customer Service
14 37 (9.59%) DevOps
15 36 (9.33%) Analytics
16 33 (8.55%) Project Delivery
16 33 (8.55%) User Experience
17 32 (8.29%) Incident Management
17 32 (8.29%) Migration
18 30 (7.77%) Risk Management
Programming Languages
1 18 (4.66%) PowerShell
2 17 (4.40%) SQL
3 12 (3.11%) Python
4 9 (2.33%) JavaScript
5 6 (1.55%) C#
6 4 (1.04%) Groovy
6 4 (1.04%) Java
7 2 (0.52%) Bash
7 2 (0.52%) Bicep
7 2 (0.52%) Shell Script
8 1 (0.26%) ActionScript
8 1 (0.26%) ActionScript 2.0
8 1 (0.26%) Kotlin
8 1 (0.26%) Perl
Qualifications
1 62 (16.06%) Security Cleared
2 47 (12.18%) SC Cleared
3 19 (4.92%) Degree
4 18 (4.66%) ITIL Certification
5 15 (3.89%) PMP
6 11 (2.85%) PMI Certification
7 10 (2.59%) DV Cleared
8 9 (2.33%) Computer Science Degree
9 8 (2.07%) CISSP
9 8 (2.07%) ITIL Foundation Certificate
10 7 (1.81%) Azure Certification
10 7 (1.81%) Microsoft Certification
11 5 (1.30%) A+ Certification
11 5 (1.30%) CISM
12 4 (1.04%) AWS Certification
12 4 (1.04%) BPSS Clearance
13 3 (0.78%) CISA
13 3 (0.78%) Network+ Certification
13 3 (0.78%) OSCP
13 3 (0.78%) SANS
Quality Assurance & Compliance
1 29 (7.51%) SLA
2 18 (4.66%) GDPR
3 17 (4.40%) GRC
4 15 (3.89%) QA
5 12 (3.11%) Accessibility
6 11 (2.85%) Cyber Essentials
6 11 (2.85%) Data Quality
7 10 (2.59%) ISO/IEC 27001
8 9 (2.33%) PMO
9 6 (1.55%) Cyber Essentials PLUS
10 5 (1.30%) NCSC
10 5 (1.30%) NIST
11 3 (0.78%) Actionable Recommendations
11 3 (0.78%) PCI DSS
11 3 (0.78%) WCAG
12 2 (0.52%) Sarbanes-Oxley
13 1 (0.26%) Basel III
13 1 (0.26%) BS7666
13 1 (0.26%) GMP
13 1 (0.26%) ISO 22301
System Software
1 44 (11.40%) Active Directory
2 15 (3.89%) VMware Infrastructure
3 8 (2.07%) VMware ESXi
4 6 (1.55%) Virtual Desktop
5 5 (1.30%) Docker
5 5 (1.30%) vSphere
6 4 (1.04%) Virtual Machines
7 2 (0.52%) Firmware
8 1 (0.26%) Hyper-V
Systems Management
1 27 (6.99%) Microsoft Intune
2 15 (3.89%) SCCM
3 9 (2.33%) Kubernetes
4 4 (1.04%) Single Sign-On
4 4 (1.04%) vCenter Server
4 4 (1.04%) WSUS
5 3 (0.78%) FortiGate
5 3 (0.78%) Jamf Pro
6 2 (0.52%) Ansible
6 2 (0.52%) Nessus
6 2 (0.52%) NetBackup
7 1 (0.26%) Grafana
7 1 (0.26%) Istio
7 1 (0.26%) Kibana
7 1 (0.26%) Opsview
7 1 (0.26%) PowerCLI
7 1 (0.26%) Prometheus
7 1 (0.26%) SCOM
7 1 (0.26%) SCOrch
Vendors
1 106 (27.46%) Microsoft
2 77 (19.95%) ServiceNow
3 20 (5.18%) VMware
4 17 (4.40%) Oracle
5 11 (2.85%) Citrix
6 10 (2.59%) Apple
6 10 (2.59%) SAP
7 9 (2.33%) Cisco
8 8 (2.07%) Nokia
9 7 (1.81%) Workday
10 6 (1.55%) Remedy
10 6 (1.55%) Tenable
11 5 (1.30%) Bloomberg
11 5 (1.30%) BMC
11 5 (1.30%) Dynatrace
11 5 (1.30%) Ericsson
11 5 (1.30%) NEC
12 4 (1.04%) AppDynamics
12 4 (1.04%) Okta
12 4 (1.04%) Reuters