Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 16 November 2025, with comparisons to the same periods in the previous two years.

6 months to
16 Nov 2025
Same period 2024 Same period 2023
Rank 163 184 174
Rank change year-on-year +21 -10 +48
Contract jobs citing Service Delivery 243 212 289
As % of all contract jobs in London 1.74% 1.35% 1.42%
As % of the Processes & Methodologies category 1.89% 1.51% 1.58%
Number of daily rates quoted 151 132 216
10th Percentile £263 £283 £240
25th Percentile £369 £440 £422
Median daily rate (50th Percentile) £500 £550 £532
Median % change year-on-year -9.09% +3.38% +1.33%
75th Percentile £618 £600 £600
90th Percentile £745 £699 £725
England median daily rate £450 £525 £513
% change year-on-year -14.29% +2.39% +0.34%
Number of hourly rates quoted 9 5 8
10th Percentile £17.80 £16.19 £22.42
25th Percentile £17.98 £20.75 £25.38
Median hourly rate £26.57 £30.00 £41.19
Median % change year-on-year -11.43% -27.17% +35.06%
75th Percentile £35.00 £32.29 £76.25
90th Percentile £43.20 £35.00 £79.63
England median hourly rate £19.82 £16.23 £17.95
% change year-on-year +22.12% -9.56% +5.76%

All Process and Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,878 14,024 18,235
As % of all contract IT jobs advertised in London 92.35% 89.20% 89.67%
Number of daily rates quoted 8,465 9,048 13,116
10th Percentile £333 £350 £355
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £538 £550 £573
Median % change year-on-year -2.27% -4.06% -2.84%
75th Percentile £656 £675 £688
90th Percentile £775 £800 £800
England median daily rate £506 £525 £545
% change year-on-year -3.62% -3.67% -0.91%
Number of hourly rates quoted 261 166 254
10th Percentile £17.98 £17.38 £18.52
25th Percentile £24.77 £23.98 £21.50
Median hourly rate £29.50 £37.79 £37.17
Median % change year-on-year -21.93% +1.65% -0.88%
75th Percentile £47.00 £55.94 £61.31
90th Percentile £67.50 £80.38 £76.25
England median hourly rate £25.15 £37.50 £44.50
% change year-on-year -32.93% -15.73% +27.14%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 16 November 2025.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 16 November 2025.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 16 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +7 41 £538 +2.38% 102
South London -10 15 £578 -3.67% 12
West London - 4 £588 - 19
North London +3 3 £625 +34.41% 3
East London - 1 - - 8
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (5.35%) SharePoint
2 9 (3.70%) Confluence
3 5 (2.06%) Microsoft Exchange
4 2 (0.82%) WebLogic
4 2 (0.82%) WebSphere
4 2 (0.82%) WildFly
5 1 (0.41%) Apache
5 1 (0.41%) Camunda
5 1 (0.41%) CMS
Applications
1 17 (7.00%) Microsoft Excel
2 15 (6.17%) Microsoft Office
3 3 (1.23%) Microsoft PowerPoint
4 2 (0.82%) Microsoft Project
4 2 (0.82%) MS Visio
5 1 (0.41%) Adobe After Effects
5 1 (0.41%) Adobe XD
5 1 (0.41%) Chatbot
5 1 (0.41%) InVision
5 1 (0.41%) Revit
5 1 (0.41%) Sketch
5 1 (0.41%) Spreadsheet
5 1 (0.41%) Trello
Business Applications
1 11 (4.53%) Remedy ITSM
2 10 (4.12%) SAP S/4HANA
3 5 (2.06%) SAP SD
4 3 (1.23%) SAP ERP
5 1 (0.41%) Academy Housing
5 1 (0.41%) Dynamics CRM
5 1 (0.41%) IntelliMatch
5 1 (0.41%) iTrent
5 1 (0.41%) Maximo
5 1 (0.41%) NEC Housing
5 1 (0.41%) NetSuite
5 1 (0.41%) ResourceLink
5 1 (0.41%) Salesforce CRM
5 1 (0.41%) Sprinklr
Cloud Services
1 40 (16.46%) Azure
2 22 (9.05%) Microsoft 365
3 20 (8.23%) AWS
4 17 (7.00%) Power Platform
5 9 (3.70%) Azure DevOps
5 9 (3.70%) OneDrive
6 7 (2.88%) Entra ID
6 7 (2.88%) Power Automate
6 7 (2.88%) SaaS
7 6 (2.47%) Azure Monitor
7 6 (2.47%) Serverless
8 4 (1.65%) Amazon CloudWatch
8 4 (1.65%) GitHub
9 3 (1.23%) Amazon S3
9 3 (1.23%) AWS Lambda
9 3 (1.23%) Azure Functions
9 3 (1.23%) Dynamics 365
9 3 (1.23%) GitHub Actions
9 3 (1.23%) IaaS
9 3 (1.23%) Lucidchart
Communications & Networking
1 11 (4.53%) DNS
1 11 (4.53%) WAN
2 10 (4.12%) Firewall
3 9 (3.70%) DHCP
4 7 (2.88%) LAN
4 7 (2.88%) VPN
5 5 (2.06%) TCP/IP
5 5 (2.06%) Wi-Fi
6 3 (1.23%) Network Security
7 2 (0.82%) HTTP
7 2 (0.82%) Internet
7 2 (0.82%) NetScaler
7 2 (0.82%) VLAN
7 2 (0.82%) VSAN
8 1 (0.41%) BIG-IP
8 1 (0.41%) NGFW
8 1 (0.41%) Remote Desktop
8 1 (0.41%) SD-WAN
8 1 (0.41%) Skype
8 1 (0.41%) WebEx
Database & Business Intelligence
1 14 (5.76%) Power BI
2 5 (2.06%) SAP HANA
3 4 (1.65%) Data Warehouse
4 3 (1.23%) Data Mining
4 3 (1.23%) Relational Database
5 2 (0.82%) Amazon Athena
5 2 (0.82%) RDBMS
5 2 (0.82%) SQL Server
5 2 (0.82%) Tableau
6 1 (0.41%) BigQuery
6 1 (0.41%) Data Vault
6 1 (0.41%) Electronic Patient Records
6 1 (0.41%) Looker
6 1 (0.41%) MongoDB
6 1 (0.41%) MySQL
6 1 (0.41%) PostgreSQL
6 1 (0.41%) Power Query
6 1 (0.41%) PowerPivot
6 1 (0.41%) Redis
6 1 (0.41%) SQL Server Integration Services
Development Applications
1 26 (10.70%) JIRA
2 5 (2.06%) Jenkins
2 5 (2.06%) LSMW
3 4 (1.65%) Git
4 2 (0.82%) GitLab
5 1 (0.41%) Axure RP
5 1 (0.41%) CircleCI
5 1 (0.41%) Eclipse
5 1 (0.41%) MLflow
General
1 97 (39.92%) Social Skills
2 48 (19.75%) Finance
3 42 (17.28%) Public Sector
4 41 (16.87%) Analytical Skills
5 14 (5.76%) Banking
5 14 (5.76%) Legal
6 12 (4.94%) Influencing Skills
7 11 (4.53%) Inclusion and Diversity
8 8 (3.29%) Marketing
9 7 (2.88%) Local Government
9 7 (2.88%) Retail
10 6 (2.47%) Presentation Skills
11 5 (2.06%) Back Office
11 5 (2.06%) Manufacturing
12 4 (1.65%) Investment Banking
12 4 (1.65%) Organisational Skills
12 4 (1.65%) Telecoms
13 3 (1.23%) Billing
13 3 (1.23%) Documentation Skills
13 3 (1.23%) Electronics
Job Titles
1 49 (20.16%) Analyst
2 25 (10.29%) Lead
3 23 (9.47%) Architect
4 22 (9.05%) Senior
4 22 (9.05%) Service Manager
5 19 (7.82%) Business Analyst
5 19 (7.82%) Delivery Manager
6 17 (7.00%) Consultant
7 15 (6.17%) Service Delivery Manager
8 14 (5.76%) Service Analyst
9 11 (4.53%) Developer
9 11 (4.53%) Operations Analyst
10 10 (4.12%) Support Analyst
11 8 (3.29%) Solutions Architect
12 7 (2.88%) Data Scientist
12 7 (2.88%) IT Manager
12 7 (2.88%) Operational Support Analyst
12 7 (2.88%) Operations Support Analyst
12 7 (2.88%) SharePoint Analyst
12 7 (2.88%) SharePoint Support
Libraries, Frameworks & Software Standards
1 7 (2.88%) Middleware
1 7 (2.88%) REST
1 7 (2.88%) SOAP
2 6 (2.47%) CSS
2 6 (2.47%) HTML
2 6 (2.47%) Kafka
2 6 (2.47%) RESTful
3 5 (2.06%) BAPI
3 5 (2.06%) EDI
3 5 (2.06%) IDoc
3 5 (2.06%) SAP ALE
3 5 (2.06%) SAP Fiori
4 4 (1.65%) LangChain
4 4 (1.65%) LangGraph
4 4 (1.65%) NumPy
4 4 (1.65%) Pandas
4 4 (1.65%) SailPoint
4 4 (1.65%) scikit-learn
5 3 (1.23%) AngularJS
5 3 (1.23%) XML
Miscellaneous
1 13 (5.35%) Onboarding
2 8 (3.29%) Product Ownership
3 6 (2.47%) CMDB
4 5 (2.06%) Management Information System
4 5 (2.06%) NHS
4 5 (2.06%) Self-Motivation
5 4 (1.65%) AI Agents
5 4 (1.65%) Data Centre
5 4 (1.65%) Data Protection Act
5 4 (1.65%) Driving Licence
5 4 (1.65%) Public Cloud
5 4 (1.65%) Virtual Team
6 3 (1.23%) Cyber Defence
6 3 (1.23%) Cyber Threat
6 3 (1.23%) Legacy Systems
6 3 (1.23%) Market Risk
6 3 (1.23%) Reinsurance
7 2 (0.82%) Analytical Mindset
7 2 (0.82%) Cloud Native
7 2 (0.82%) Pricing Data
Operating Systems
1 20 (8.23%) Windows
2 9 (3.70%) Windows Server
3 6 (2.47%) Windows 10
4 3 (1.23%) Linux
4 3 (1.23%) Mac OS
5 2 (0.82%) Apple iOS
5 2 (0.82%) VMS
6 1 (0.41%) Android
6 1 (0.41%) Windows Server 2016
Processes & Methodologies
1 68 (27.98%) ITIL
2 66 (27.16%) Agile
3 56 (23.05%) Continuous Improvement
3 56 (23.05%) Problem-Solving
4 47 (19.34%) Stakeholder Engagement
5 44 (18.11%) ITSM
6 41 (16.87%) Stakeholder Management
7 40 (16.46%) Service Management
8 31 (12.76%) Roadmaps
9 27 (11.11%) Analytics
10 25 (10.29%) DevOps
11 24 (9.88%) Change Management
12 22 (9.05%) Data Protection
12 22 (9.05%) Process Improvement
13 21 (8.64%) Decision-Making
13 21 (8.64%) Migration
13 21 (8.64%) User Experience
14 20 (8.23%) Business Intelligence
15 19 (7.82%) Problem Management
16 18 (7.41%) Service Design
Programming Languages
1 22 (9.05%) SQL
2 14 (5.76%) PowerShell
3 12 (4.94%) Python
4 8 (3.29%) JavaScript
5 5 (2.06%) ABAP
6 4 (1.65%) Java
7 2 (0.82%) Bash
8 1 (0.41%) Bicep
8 1 (0.41%) Go
8 1 (0.41%) Korn
8 1 (0.41%) PL/SQL
Qualifications
1 41 (16.87%) Security Cleared
2 36 (14.81%) SC Cleared
3 15 (6.17%) ITIL Certification
4 12 (4.94%) Degree
5 5 (2.06%) BPSS Clearance
6 4 (1.65%) CCNP
6 4 (1.65%) Cisco Certification
6 4 (1.65%) PMP
7 3 (1.23%) Azure Certification
7 3 (1.23%) CISSP
7 3 (1.23%) DV Cleared
7 3 (1.23%) Microsoft Certification
7 3 (1.23%) PMI Certification
8 2 (0.82%) ACCA
8 2 (0.82%) CCDP
8 2 (0.82%) Computer Science Degree
8 2 (0.82%) CTC Cleared
8 2 (0.82%) ITIL Foundation Certificate
8 2 (0.82%) MCP
9 1 (0.41%) CIMA
Quality Assurance & Compliance
1 14 (5.76%) QA
2 13 (5.35%) SLA
3 10 (4.12%) Accessibility
4 7 (2.88%) GDPR
4 7 (2.88%) ISO/IEC 27001
5 5 (2.06%) Cyber Essentials
6 3 (1.23%) Basel II
6 3 (1.23%) PMO
7 2 (0.82%) Data Quality
7 2 (0.82%) WCAG
8 1 (0.41%) COBIT
8 1 (0.41%) GAAP
8 1 (0.41%) HIPAA
8 1 (0.41%) HL7
8 1 (0.41%) IFRS
8 1 (0.41%) ISO 9001
8 1 (0.41%) ISO/IEC 20000
8 1 (0.41%) MiFID
8 1 (0.41%) PCI DSS
8 1 (0.41%) Sarbanes-Oxley
System Software
1 29 (11.93%) Active Directory
2 5 (2.06%) Docker
3 3 (1.23%) VMware Infrastructure
3 3 (1.23%) vSphere
4 2 (0.82%) VMware NSX
5 1 (0.41%) Hyper-V
5 1 (0.41%) Virtual Desktop
5 1 (0.41%) XenApp
Systems Management
1 9 (3.70%) SCCM
2 8 (3.29%) SCOM
2 8 (3.29%) Terraform
3 7 (2.88%) HP SiteScope
3 7 (2.88%) Kubernetes
3 7 (2.88%) Microsoft Intune
4 6 (2.47%) Ansible
5 2 (0.82%) SCOrch
6 1 (0.41%) Computer Emergency Response Teams
6 1 (0.41%) FortiGate
6 1 (0.41%) Grafana
6 1 (0.41%) Jamf Pro
6 1 (0.41%) Kibana
6 1 (0.41%) Prometheus
6 1 (0.41%) Single Sign-On
Vendors
1 51 (20.99%) Microsoft
2 23 (9.47%) ServiceNow
3 20 (8.23%) SAP
4 12 (4.94%) Remedy
5 7 (2.88%) Splunk
6 6 (2.47%) Citrix
6 6 (2.47%) Oracle
7 4 (1.65%) BMC
7 4 (1.65%) Salesforce
7 4 (1.65%) VMware
7 4 (1.65%) Zscaler
8 3 (1.23%) Alteryx
8 3 (1.23%) Cisco
8 3 (1.23%) Foundry
8 3 (1.23%) Zoho
9 2 (0.82%) Apple
9 2 (0.82%) F5
9 2 (0.82%) Fortinet
9 2 (0.82%) Google
9 2 (0.82%) NetApp