Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 25 December 2025, with comparisons to the same periods in the previous two years.

6 months to
25 Dec 2025
Same period 2024 Same period 2023
Rank 154 167 167
Rank change year-on-year +13 0 +52
Contract jobs citing Service Delivery 244 231 270
As % of all contract jobs in London 1.69% 1.54% 1.46%
As % of the Processes & Methodologies category 1.85% 1.71% 1.64%
Number of daily rates quoted 153 146 200
10th Percentile £274 £334 £230
25th Percentile £391 £465 £400
Median daily rate (50th Percentile) £500 £550 £528
Median % change year-on-year -9.09% +4.27% +5.50%
75th Percentile £600 £617 £650
90th Percentile £730 £738 £754
England median daily rate £450 £513 £500
% change year-on-year -12.20% +2.50% -
Number of hourly rates quoted 5 3 8
10th Percentile £17.44 £14.67 £22.42
25th Percentile - £16.95 £25.38
Median hourly rate £17.98 £21.50 £41.19
Median % change year-on-year -16.37% -47.81% +44.54%
75th Percentile £26.57 £29.53 £76.25
90th Percentile £37.63 £33.89 £79.63
England median hourly rate £20.01 £16.23 £18.00
% change year-on-year +23.26% -9.83% -7.86%

All Process and Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,200 13,500 16,465
As % of all contract IT jobs advertised in London 91.35% 90.19% 89.19%
Number of daily rates quoted 8,690 8,658 11,798
10th Percentile £350 £350 £350
25th Percentile £425 £450 £456
Median daily rate (50th Percentile) £525 £550 £563
Median % change year-on-year -4.55% -2.22% -4.66%
75th Percentile £650 £675 £681
90th Percentile £758 £800 £788
England median daily rate £501 £525 £540
% change year-on-year -4.67% -2.78% -1.82%
Number of hourly rates quoted 233 166 236
10th Percentile £18.03 £18.05 £18.42
25th Percentile £24.61 £23.80 £21.38
Median hourly rate £30.00 £36.65 £33.35
Median % change year-on-year -18.14% +9.91% -13.95%
75th Percentile £51.25 £55.19 £60.00
90th Percentile £67.30 £80.75 £74.38
England median hourly rate £25.15 £35.00 £45.00
% change year-on-year -28.14% -22.22% +22.56%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 25 December 2025.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 25 December 2025.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 25 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -11 36 £513 -10.87% 48
South London -5 16 £581 -3.17% 10
West London -5 11 £588 +51.61% 12
North London +5 3 £625 +34.41% 1
East London - 1 £200 - 7
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (4.92%) SharePoint
2 10 (4.10%) Confluence
3 8 (3.28%) Microsoft Exchange
4 2 (0.82%) WebLogic
4 2 (0.82%) WebSphere
4 2 (0.82%) WildFly
5 1 (0.41%) Camunda
5 1 (0.41%) CMS
5 1 (0.41%) nginx
Applications
1 17 (6.97%) Microsoft Excel
1 17 (6.97%) Microsoft Office
2 5 (2.05%) Microsoft PowerPoint
3 3 (1.23%) Microsoft Project
3 3 (1.23%) MS Visio
4 2 (0.82%) Adobe After Effects
4 2 (0.82%) Adobe XD
4 2 (0.82%) InVision
4 2 (0.82%) Sketch
4 2 (0.82%) Trello
5 1 (0.41%) Chatbot
5 1 (0.41%) Spreadsheet
Business Applications
1 12 (4.92%) Remedy ITSM
2 5 (2.05%) SAP S/4HANA
3 3 (1.23%) NetSuite
3 3 (1.23%) SAP ERP
4 2 (0.82%) iTrent
5 1 (0.41%) Dynamics CRM
5 1 (0.41%) IntelliMatch
5 1 (0.41%) Maximo
5 1 (0.41%) NEC Housing
5 1 (0.41%) ResourceLink
5 1 (0.41%) Salesforce CRM
5 1 (0.41%) Sparx Enterprise Architect
5 1 (0.41%) Sprinklr
Cloud Services
1 47 (19.26%) Azure
2 27 (11.07%) Microsoft 365
3 19 (7.79%) AWS
4 13 (5.33%) Power Platform
5 11 (4.51%) Azure DevOps
5 11 (4.51%) Entra ID
6 9 (3.69%) OneDrive
6 9 (3.69%) Power Automate
7 6 (2.46%) Azure Monitor
7 6 (2.46%) SaaS
7 6 (2.46%) Serverless
8 5 (2.05%) Dynamics 365
9 4 (1.64%) Amazon CloudWatch
10 3 (1.23%) Amazon S3
10 3 (1.23%) Azure Functions
10 3 (1.23%) Azure Logic Apps
10 3 (1.23%) Figma
10 3 (1.23%) GitHub
10 3 (1.23%) IaaS
10 3 (1.23%) Lucidchart
Communications & Networking
1 12 (4.92%) DNS
2 11 (4.51%) DHCP
3 10 (4.10%) Firewall
4 9 (3.69%) VPN
5 5 (2.05%) WAN
6 3 (1.23%) LAN
6 3 (1.23%) TCP/IP
6 3 (1.23%) Wi-Fi
7 2 (0.82%) HTTP
7 2 (0.82%) Internet
7 2 (0.82%) NetScaler
7 2 (0.82%) Network Security
8 1 (0.41%) BGP
8 1 (0.41%) EIGRP
8 1 (0.41%) HSRP
8 1 (0.41%) InfiniBand
8 1 (0.41%) IPsec
8 1 (0.41%) OSPF
8 1 (0.41%) SSL
8 1 (0.41%) Wireless
Database & Business Intelligence
1 10 (4.10%) Power BI
2 4 (1.64%) Data Warehouse
2 4 (1.64%) SQL Server
3 3 (1.23%) Relational Database
4 2 (0.82%) Amazon Athena
4 2 (0.82%) RDBMS
5 1 (0.41%) BigQuery
5 1 (0.41%) Data Vault
5 1 (0.41%) DynamoDB
5 1 (0.41%) Elasticsearch
5 1 (0.41%) Electronic Patient Records
5 1 (0.41%) Looker
5 1 (0.41%) MongoDB
5 1 (0.41%) Oracle Database
5 1 (0.41%) PostgreSQL
5 1 (0.41%) Power Query
5 1 (0.41%) PowerPivot
5 1 (0.41%) Redis
5 1 (0.41%) SQL Server Integration Services
5 1 (0.41%) Tableau
Development Applications
1 30 (12.30%) JIRA
2 5 (2.05%) Jenkins
3 3 (1.23%) Git
4 2 (0.82%) Axure RP
4 2 (0.82%) GitLab
5 1 (0.41%) CircleCI
5 1 (0.41%) Cypress.io
5 1 (0.41%) Eclipse
5 1 (0.41%) MLflow
5 1 (0.41%) Postman
5 1 (0.41%) Selenium
5 1 (0.41%) TestRail
General
1 101 (41.39%) Social Skills
2 47 (19.26%) Finance
3 45 (18.44%) Public Sector
4 42 (17.21%) Analytical Skills
5 14 (5.74%) Inclusion and Diversity
5 14 (5.74%) Legal
6 12 (4.92%) Influencing Skills
7 11 (4.51%) Banking
8 9 (3.69%) Marketing
8 9 (3.69%) Retail
9 6 (2.46%) Local Government
9 6 (2.46%) Presentation Skills
10 5 (2.05%) Manufacturing
10 5 (2.05%) Organisational Skills
11 4 (1.64%) Back Office
12 3 (1.23%) Billing
12 3 (1.23%) Documentation Skills
12 3 (1.23%) Electronics
12 3 (1.23%) Financial Institution
12 3 (1.23%) Telecoms
Job Titles
1 59 (24.18%) Analyst
2 25 (10.25%) Business Analyst
3 24 (9.84%) Lead
3 24 (9.84%) Senior
4 19 (7.79%) Architect
5 18 (7.38%) Service Analyst
5 18 (7.38%) Service Manager
6 15 (6.15%) Delivery Manager
7 14 (5.74%) Support Analyst
8 13 (5.33%) Operations Analyst
9 10 (4.10%) Developer
9 10 (4.10%) Service Delivery Manager
10 9 (3.69%) Consultant
11 8 (3.28%) Designer
11 8 (3.28%) IT Support
11 8 (3.28%) Service Designer
12 7 (2.87%) Operational Support Analyst
12 7 (2.87%) Operations Support Analyst
12 7 (2.87%) SharePoint Analyst
12 7 (2.87%) SharePoint Support
Libraries, Frameworks & Software Standards
1 9 (3.69%) HTML
2 8 (3.28%) REST
3 7 (2.87%) CSS
3 7 (2.87%) RESTful
3 7 (2.87%) SOAP
4 6 (2.46%) Kafka
4 6 (2.46%) Middleware
5 4 (1.64%) LangChain
5 4 (1.64%) LangGraph
5 4 (1.64%) NumPy
5 4 (1.64%) Pandas
5 4 (1.64%) SailPoint
5 4 (1.64%) scikit-learn
6 3 (1.23%) AngularJS
6 3 (1.23%) Semantic Kernel
6 3 (1.23%) XML
7 2 (0.82%) ActiveMQ
7 2 (0.82%) Bootstrap
7 2 (0.82%) Oracle Fusion
7 2 (0.82%) Spring
Miscellaneous
1 15 (6.15%) Onboarding
2 11 (4.51%) Product Ownership
3 8 (3.28%) Management Information System
4 7 (2.87%) CMDB
4 7 (2.87%) Self-Motivation
5 5 (2.05%) Enterprise Software
5 5 (2.05%) NHS
5 5 (2.05%) Virtual Team
6 4 (1.64%) AI Agents
6 4 (1.64%) Data Centre
6 4 (1.64%) Data Protection Act
6 4 (1.64%) Smartphone
7 3 (1.23%) Analytical Mindset
7 3 (1.23%) Cyber Defence
7 3 (1.23%) Cyber Threat
7 3 (1.23%) Driving Licence
7 3 (1.23%) Public Cloud
7 3 (1.23%) Reinsurance
8 2 (0.82%) Greenfield Project
8 2 (0.82%) Security Operations Centre
Operating Systems
1 19 (7.79%) Windows
2 9 (3.69%) Windows 10
3 6 (2.46%) Windows Server
4 4 (1.64%) Android
4 4 (1.64%) Apple iOS
5 2 (0.82%) Linux
5 2 (0.82%) Mac OS
5 2 (0.82%) VMS
Processes & Methodologies
1 69 (28.28%) Agile
2 66 (27.05%) ITIL
3 57 (23.36%) Problem-Solving
4 52 (21.31%) Stakeholder Engagement
5 50 (20.49%) Continuous Improvement
6 49 (20.08%) ITSM
7 44 (18.03%) Stakeholder Management
8 40 (16.39%) Service Management
9 30 (12.30%) DevOps
10 29 (11.89%) Change Management
11 28 (11.48%) Roadmaps
12 25 (10.25%) Service Design
12 25 (10.25%) User Experience
13 23 (9.43%) Process Improvement
14 22 (9.02%) Decision-Making
15 20 (8.20%) Analytics
15 20 (8.20%) Data Protection
16 19 (7.79%) Cybersecurity
16 19 (7.79%) Problem Management
17 16 (6.56%) Project Management
Programming Languages
1 19 (7.79%) SQL
2 17 (6.97%) PowerShell
3 12 (4.92%) Python
4 9 (3.69%) JavaScript
5 5 (2.05%) Java
6 2 (0.82%) Bicep
7 1 (0.41%) Apex Code
7 1 (0.41%) Bash
7 1 (0.41%) Kusto Query Language
7 1 (0.41%) PL/SQL
Qualifications
1 44 (18.03%) Security Cleared
2 39 (15.98%) SC Cleared
3 18 (7.38%) ITIL Certification
4 12 (4.92%) Degree
5 7 (2.87%) BPSS Clearance
6 5 (2.05%) PMP
7 4 (1.64%) Azure Certification
8 3 (1.23%) CISSP
8 3 (1.23%) DV Cleared
8 3 (1.23%) ITIL Foundation Certificate
8 3 (1.23%) Microsoft Certification
8 3 (1.23%) PMI Certification
9 2 (0.82%) AWS Certification
9 2 (0.82%) CBAP
9 2 (0.82%) CSPO
9 2 (0.82%) CTC Cleared
9 2 (0.82%) ISTQB
9 2 (0.82%) MCP
9 2 (0.82%) Six Sigma Green Belt
10 1 (0.41%) Computer Science Degree
Quality Assurance & Compliance
1 11 (4.51%) Accessibility
2 10 (4.10%) ISO/IEC 27001
2 10 (4.10%) QA
3 9 (3.69%) GDPR
4 8 (3.28%) Cyber Essentials
5 7 (2.87%) SLA
6 4 (1.64%) Data Quality
6 4 (1.64%) PMO
7 3 (1.23%) WCAG
8 2 (0.82%) NCSC
8 2 (0.82%) NIST
8 2 (0.82%) Sarbanes-Oxley
9 1 (0.41%) Actionable Recommendations
9 1 (0.41%) COBIT
9 1 (0.41%) HIPAA
9 1 (0.41%) HL7
9 1 (0.41%) ISO 9001
9 1 (0.41%) ISO/IEC 20000
9 1 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.41%) PCI DSS
System Software
1 31 (12.70%) Active Directory
2 5 (2.05%) Docker
3 2 (0.82%) Virtual Machines
3 2 (0.82%) vSphere
4 1 (0.41%) VMware Infrastructure
4 1 (0.41%) VMware NSX
4 1 (0.41%) XenApp
Systems Management
1 13 (5.33%) Microsoft Intune
2 9 (3.69%) SCCM
2 9 (3.69%) Terraform
3 8 (3.28%) SCOM
4 7 (2.87%) HP SiteScope
4 7 (2.87%) Kubernetes
5 5 (2.05%) Ansible
6 2 (0.82%) SCOrch
7 1 (0.41%) Computer Emergency Response Teams
7 1 (0.41%) Grafana
7 1 (0.41%) HP ALM
7 1 (0.41%) Jamf Pro
7 1 (0.41%) Kibana
7 1 (0.41%) Prometheus
7 1 (0.41%) Single Sign-On
Vendors
1 57 (23.36%) Microsoft
2 27 (11.07%) ServiceNow
3 16 (6.56%) SAP
4 14 (5.74%) Remedy
5 8 (3.28%) Salesforce
6 7 (2.87%) Splunk
7 6 (2.46%) Oracle
8 5 (2.05%) Apple
8 5 (2.05%) BMC
9 4 (1.64%) Citrix
10 3 (1.23%) Adobe
10 3 (1.23%) Alteryx
10 3 (1.23%) Foundry
10 3 (1.23%) Google
10 3 (1.23%) Zscaler
11 2 (0.82%) Globalscape
11 2 (0.82%) MuleSoft
11 2 (0.82%) VMware
11 2 (0.82%) Zuora
12 1 (0.41%) Northgate