Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 16 December 2025, with comparisons to the same periods in the previous two years.

6 months to
16 Dec 2025
Same period 2024 Same period 2023
Rank 169 170 171
Rank change year-on-year +1 +1 +53
Contract jobs citing Service Delivery 237 229 277
As % of all contract jobs in London 1.65% 1.51% 1.46%
As % of the Processes & Methodologies category 1.80% 1.68% 1.64%
Number of daily rates quoted 150 147 206
10th Percentile £267 £329 £223
25th Percentile £378 £465 £401
Median daily rate (50th Percentile) £500 £550 £525
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £600 £616 £638
90th Percentile £700 £738 £768
England median daily rate £450 £525 £500
% change year-on-year -14.29% +5.00% -
Number of hourly rates quoted 5 3 8
10th Percentile £17.44 £14.67 £22.42
25th Percentile - £16.95 £25.38
Median hourly rate £17.98 £21.50 £41.19
Median % change year-on-year -16.37% -47.81% +26.75%
75th Percentile £26.57 £29.53 £76.25
90th Percentile £37.63 £33.89 £79.63
England median hourly rate £20.00 £16.23 £18.00
% change year-on-year +23.23% -9.83% -13.25%

All Process and Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,135 13,632 16,935
As % of all contract IT jobs advertised in London 91.46% 90.03% 89.41%
Number of daily rates quoted 8,670 8,766 12,134
10th Percentile £343 £350 £350
25th Percentile £425 £450 £456
Median daily rate (50th Percentile) £530 £550 £565
Median % change year-on-year -3.64% -2.65% -4.24%
75th Percentile £650 £675 £688
90th Percentile £763 £800 £792
England median daily rate £505 £525 £544
% change year-on-year -3.81% -3.49% -1.09%
Number of hourly rates quoted 237 164 235
10th Percentile £17.98 £17.65 £18.53
25th Percentile £24.50 £23.80 £21.38
Median hourly rate £30.00 £36.65 £35.00
Median % change year-on-year -18.14% +4.71% -10.83%
75th Percentile £48.00 £54.06 £60.00
90th Percentile £66.90 £80.75 £74.50
England median hourly rate £25.15 £35.00 £44.50
% change year-on-year -28.14% -21.35% +19.30%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 16 December 2025.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 16 December 2025.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 16 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 38 £513 -10.87% 18
South London -8 14 £581 -3.17% 3
West London -10 7 £588 +51.61% 13
North London +4 3 £625 +34.41% 2
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (5.06%) SharePoint
2 10 (4.22%) Confluence
3 8 (3.38%) Microsoft Exchange
4 2 (0.84%) WebLogic
4 2 (0.84%) WebSphere
4 2 (0.84%) WildFly
5 1 (0.42%) Camunda
5 1 (0.42%) CMS
Applications
1 15 (6.33%) Microsoft Excel
1 15 (6.33%) Microsoft Office
2 4 (1.69%) Microsoft PowerPoint
3 3 (1.27%) Microsoft Project
3 3 (1.27%) MS Visio
4 2 (0.84%) Adobe After Effects
4 2 (0.84%) Adobe XD
4 2 (0.84%) InVision
4 2 (0.84%) Sketch
4 2 (0.84%) Trello
5 1 (0.42%) Chatbot
5 1 (0.42%) Spreadsheet
Business Applications
1 12 (5.06%) Remedy ITSM
2 5 (2.11%) SAP S/4HANA
3 3 (1.27%) NetSuite
3 3 (1.27%) SAP ERP
4 2 (0.84%) iTrent
5 1 (0.42%) Dynamics CRM
5 1 (0.42%) IntelliMatch
5 1 (0.42%) Maximo
5 1 (0.42%) NEC Housing
5 1 (0.42%) ResourceLink
5 1 (0.42%) Salesforce CRM
5 1 (0.42%) Sprinklr
Cloud Services
1 48 (20.25%) Azure
2 25 (10.55%) Microsoft 365
3 19 (8.02%) AWS
4 14 (5.91%) Power Platform
5 11 (4.64%) Azure DevOps
6 10 (4.22%) Entra ID
7 9 (3.80%) OneDrive
7 9 (3.80%) Power Automate
8 7 (2.95%) Azure Monitor
9 6 (2.53%) SaaS
9 6 (2.53%) Serverless
10 5 (2.11%) Dynamics 365
11 4 (1.69%) Amazon CloudWatch
12 3 (1.27%) Amazon S3
12 3 (1.27%) AWS Lambda
12 3 (1.27%) Azure Functions
12 3 (1.27%) Figma
12 3 (1.27%) GitHub
12 3 (1.27%) IaaS
12 3 (1.27%) Lucidchart
Communications & Networking
1 13 (5.49%) DNS
2 12 (5.06%) DHCP
3 11 (4.64%) Firewall
4 10 (4.22%) VPN
5 6 (2.53%) WAN
6 4 (1.69%) TCP/IP
7 3 (1.27%) LAN
7 3 (1.27%) Wi-Fi
8 2 (0.84%) HTTP
8 2 (0.84%) Internet
8 2 (0.84%) NetScaler
8 2 (0.84%) Network Security
8 2 (0.84%) VLAN
8 2 (0.84%) VSAN
9 1 (0.42%) HSRP
9 1 (0.42%) NGFW
9 1 (0.42%) Remote Desktop
9 1 (0.42%) SD-WAN
9 1 (0.42%) Skype
9 1 (0.42%) WebEx
Database & Business Intelligence
1 10 (4.22%) Power BI
2 4 (1.69%) Data Warehouse
2 4 (1.69%) SQL Server
3 3 (1.27%) Relational Database
4 2 (0.84%) Amazon Athena
4 2 (0.84%) RDBMS
5 1 (0.42%) Amazon RDS
5 1 (0.42%) BigQuery
5 1 (0.42%) Data Vault
5 1 (0.42%) DynamoDB
5 1 (0.42%) Elasticsearch
5 1 (0.42%) Electronic Patient Records
5 1 (0.42%) Looker
5 1 (0.42%) Oracle Database
5 1 (0.42%) PostgreSQL
5 1 (0.42%) Power Query
5 1 (0.42%) PowerPivot
5 1 (0.42%) Redis
5 1 (0.42%) SQL Server Integration Services
5 1 (0.42%) Tableau
Development Applications
1 30 (12.66%) JIRA
2 5 (2.11%) Jenkins
3 3 (1.27%) Git
4 2 (0.84%) Axure RP
4 2 (0.84%) GitLab
5 1 (0.42%) CircleCI
5 1 (0.42%) Cypress.io
5 1 (0.42%) Eclipse
5 1 (0.42%) MLflow
5 1 (0.42%) Postman
5 1 (0.42%) Selenium
5 1 (0.42%) TestRail
General
1 98 (41.35%) Social Skills
2 47 (19.83%) Finance
3 46 (19.41%) Public Sector
4 41 (17.30%) Analytical Skills
5 15 (6.33%) Inclusion and Diversity
6 14 (5.91%) Legal
7 12 (5.06%) Influencing Skills
8 9 (3.80%) Banking
8 9 (3.80%) Marketing
9 8 (3.38%) Retail
10 7 (2.95%) Presentation Skills
11 5 (2.11%) Local Government
11 5 (2.11%) Manufacturing
12 4 (1.69%) Back Office
12 4 (1.69%) Organisational Skills
13 3 (1.27%) Billing
13 3 (1.27%) Documentation Skills
13 3 (1.27%) Electronics
13 3 (1.27%) Financial Institution
13 3 (1.27%) Telecoms
Job Titles
1 56 (23.63%) Analyst
2 23 (9.70%) Lead
2 23 (9.70%) Senior
3 22 (9.28%) Business Analyst
4 20 (8.44%) Architect
4 20 (8.44%) Service Manager
5 18 (7.59%) Service Analyst
6 17 (7.17%) Delivery Manager
7 13 (5.49%) Operations Analyst
7 13 (5.49%) Support Analyst
8 12 (5.06%) Service Delivery Manager
9 10 (4.22%) Developer
10 9 (3.80%) Consultant
11 8 (3.38%) Designer
11 8 (3.38%) Service Designer
12 7 (2.95%) Data Scientist
12 7 (2.95%) IT Support
12 7 (2.95%) Operations Support Analyst
12 7 (2.95%) SharePoint Analyst
12 7 (2.95%) SharePoint Support
Libraries, Frameworks & Software Standards
1 9 (3.80%) HTML
2 7 (2.95%) CSS
2 7 (2.95%) REST
2 7 (2.95%) RESTful
2 7 (2.95%) SOAP
3 6 (2.53%) Kafka
3 6 (2.53%) Middleware
4 4 (1.69%) LangChain
4 4 (1.69%) LangGraph
4 4 (1.69%) NumPy
4 4 (1.69%) Pandas
4 4 (1.69%) SailPoint
4 4 (1.69%) scikit-learn
5 3 (1.27%) AngularJS
5 3 (1.27%) Semantic Kernel
5 3 (1.27%) XML
6 2 (0.84%) ActiveMQ
6 2 (0.84%) Bootstrap
6 2 (0.84%) JSON
6 2 (0.84%) Spring
Miscellaneous
1 16 (6.75%) Onboarding
2 10 (4.22%) Product Ownership
3 8 (3.38%) Management Information System
4 7 (2.95%) CMDB
5 6 (2.53%) Self-Motivation
6 5 (2.11%) Enterprise Software
6 5 (2.11%) NHS
7 4 (1.69%) AI Agents
7 4 (1.69%) Data Centre
7 4 (1.69%) Data Protection Act
7 4 (1.69%) Public Cloud
7 4 (1.69%) Virtual Team
8 3 (1.27%) Analytical Mindset
8 3 (1.27%) Cyber Defence
8 3 (1.27%) Cyber Threat
8 3 (1.27%) Driving Licence
8 3 (1.27%) Reinsurance
8 3 (1.27%) Replication
8 3 (1.27%) Smartphone
9 2 (0.84%) Augmented Reality
Operating Systems
1 20 (8.44%) Windows
2 8 (3.38%) Windows 10
3 7 (2.95%) Windows Server
4 3 (1.27%) Android
4 3 (1.27%) Apple iOS
5 2 (0.84%) Linux
5 2 (0.84%) Mac OS
5 2 (0.84%) VMS
Processes & Methodologies
1 68 (28.69%) Agile
2 63 (26.58%) ITIL
3 57 (24.05%) Problem-Solving
4 51 (21.52%) Continuous Improvement
4 51 (21.52%) Stakeholder Engagement
5 49 (20.68%) ITSM
6 41 (17.30%) Service Management
6 41 (17.30%) Stakeholder Management
7 30 (12.66%) DevOps
8 28 (11.81%) Roadmaps
9 27 (11.39%) Change Management
10 25 (10.55%) User Experience
11 23 (9.70%) Decision-Making
12 22 (9.28%) Process Improvement
13 21 (8.86%) Service Design
14 20 (8.44%) Data Protection
15 19 (8.02%) Analytics
15 19 (8.02%) Problem Management
16 18 (7.59%) Migration
17 17 (7.17%) Cybersecurity
Programming Languages
1 19 (8.02%) SQL
2 17 (7.17%) PowerShell
3 12 (5.06%) Python
4 9 (3.80%) JavaScript
5 4 (1.69%) Java
6 2 (0.84%) Bicep
7 1 (0.42%) Apex Code
7 1 (0.42%) Bash
7 1 (0.42%) Korn
7 1 (0.42%) Kusto Query Language
7 1 (0.42%) PL/SQL
Qualifications
1 43 (18.14%) Security Cleared
2 38 (16.03%) SC Cleared
3 15 (6.33%) ITIL Certification
4 12 (5.06%) Degree
5 7 (2.95%) BPSS Clearance
6 4 (1.69%) Azure Certification
6 4 (1.69%) PMP
7 3 (1.27%) CISSP
7 3 (1.27%) DV Cleared
7 3 (1.27%) ITIL Foundation Certificate
7 3 (1.27%) Microsoft Certification
8 2 (0.84%) CBAP
8 2 (0.84%) CCDP
8 2 (0.84%) CCNP
8 2 (0.84%) Cisco Certification
8 2 (0.84%) CSPO
8 2 (0.84%) CTC Cleared
8 2 (0.84%) ISTQB
8 2 (0.84%) MCP
8 2 (0.84%) PMI Certification
Quality Assurance & Compliance
1 11 (4.64%) Accessibility
2 10 (4.22%) ISO/IEC 27001
2 10 (4.22%) QA
3 9 (3.80%) GDPR
4 8 (3.38%) Cyber Essentials
5 7 (2.95%) SLA
6 4 (1.69%) Data Quality
6 4 (1.69%) PMO
7 3 (1.27%) WCAG
8 2 (0.84%) NCSC
8 2 (0.84%) Sarbanes-Oxley
9 1 (0.42%) Actionable Recommendations
9 1 (0.42%) COBIT
9 1 (0.42%) HIPAA
9 1 (0.42%) HL7
9 1 (0.42%) ISO 9001
9 1 (0.42%) ISO/IEC 20000
9 1 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.42%) NIST
9 1 (0.42%) PCI DSS
System Software
1 31 (13.08%) Active Directory
2 5 (2.11%) Docker
3 3 (1.27%) vSphere
4 2 (0.84%) Virtual Machines
4 2 (0.84%) VMware Infrastructure
4 2 (0.84%) VMware NSX
5 1 (0.42%) XenApp
Systems Management
1 12 (5.06%) Microsoft Intune
2 9 (3.80%) SCCM
2 9 (3.80%) Terraform
3 8 (3.38%) SCOM
4 7 (2.95%) HP SiteScope
4 7 (2.95%) Kubernetes
5 5 (2.11%) Ansible
6 2 (0.84%) SCOrch
7 1 (0.42%) Computer Emergency Response Teams
7 1 (0.42%) Grafana
7 1 (0.42%) HP ALM
7 1 (0.42%) Jamf Pro
7 1 (0.42%) Kibana
7 1 (0.42%) Prometheus
7 1 (0.42%) Single Sign-On
Vendors
1 56 (23.63%) Microsoft
2 25 (10.55%) ServiceNow
3 16 (6.75%) SAP
4 13 (5.49%) Remedy
5 8 (3.38%) Salesforce
6 7 (2.95%) Splunk
7 6 (2.53%) Oracle
8 5 (2.11%) BMC
9 4 (1.69%) Citrix
10 3 (1.27%) Adobe
10 3 (1.27%) Alteryx
10 3 (1.27%) Apple
10 3 (1.27%) Foundry
10 3 (1.27%) VMware
10 3 (1.27%) Zscaler
11 2 (0.84%) Globalscape
11 2 (0.84%) Google
11 2 (0.84%) MuleSoft
11 2 (0.84%) NetApp
11 2 (0.84%) Zuora