Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 1 February 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Feb 2026
Same period 2025 Same period 2024
Rank 166 146 158
Rank change year-on-year -20 +12 +64
Contract jobs citing Service Delivery 238 249 286
As % of all contract jobs in London 1.62% 1.80% 1.54%
As % of the Processes & Methodologies category 1.78% 1.99% 1.73%
Number of daily rates quoted 157 159 220
10th Percentile £306 £330 £214
25th Percentile £400 £450 £384
Median daily rate (50th Percentile) £500 £550 £525
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £600 £600 £650
90th Percentile £738 £716 £750
England median daily rate £463 £500 £500
% change year-on-year -7.50% - -
Number of hourly rates quoted 2 7 10
10th Percentile £21.56 £20.13 £18.03
25th Percentile £22.39 £21.00 £23.50
Median hourly rate £23.79 £28.60 £31.42
Median % change year-on-year -16.84% -8.96% +10.23%
75th Percentile £25.18 £30.55 £69.46
90th Percentile £26.01 £34.22 £77.38
England median hourly rate £19.26 £16.23 £16.86
% change year-on-year +18.64% -3.74% -26.70%

All Process & Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,393 12,486 16,517
As % of all contract IT jobs advertised in London 90.95% 90.46% 88.73%
Number of daily rates quoted 8,878 7,905 11,829
10th Percentile £350 £350 £342
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -8.33%
75th Percentile £650 £675 £675
90th Percentile £750 £800 £788
England median daily rate £500 £525 £528
% change year-on-year -4.76% -0.47% -4.09%
Number of hourly rates quoted 207 153 339
10th Percentile £18.25 £21.05 £16.23
25th Percentile £25.08 £25.23 £19.53
Median hourly rate £34.27 £35.50 £30.50
Median % change year-on-year -3.46% +16.39% -18.67%
75th Percentile £56.00 £53.75 £52.50
90th Percentile £71.00 £79.75 £72.50
England median hourly rate £25.15 £34.75 £36.00
% change year-on-year -27.63% -3.47% +2.86%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 1 February 2026.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 1 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -20 33 £543 -5.65% 22
West London -11 15 £588 +51.61% 8
South London -8 14 £538 -10.42% 4
East London +1 2 £200 - 6
North London +3 1 £600 +29.03% 2
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (4.62%) Microsoft Exchange
1 11 (4.62%) SharePoint
2 8 (3.36%) Confluence
3 1 (0.42%) Camunda
3 1 (0.42%) CMS
3 1 (0.42%) nginx
Applications
1 18 (7.56%) Microsoft Office
2 15 (6.30%) Microsoft Excel
3 7 (2.94%) Microsoft PowerPoint
4 4 (1.68%) MS Visio
5 2 (0.84%) Adobe After Effects
5 2 (0.84%) Adobe XD
5 2 (0.84%) Chatbot
5 2 (0.84%) InVision
5 2 (0.84%) Sketch
5 2 (0.84%) Trello
6 1 (0.42%) Microsoft Project
6 1 (0.42%) Spreadsheet
Business Applications
1 13 (5.46%) Remedy ITSM
2 5 (2.10%) SAP S/4HANA
3 2 (0.84%) NetSuite
4 1 (0.42%) Dynamics CRM
4 1 (0.42%) IntelliMatch
4 1 (0.42%) iTrent
4 1 (0.42%) Maximo
4 1 (0.42%) NEC Housing
4 1 (0.42%) Salesforce CRM
4 1 (0.42%) SAP ERP
4 1 (0.42%) Sparx Enterprise Architect
4 1 (0.42%) Sprinklr
Cloud Services
1 45 (18.91%) Azure
2 29 (12.18%) Microsoft 365
3 17 (7.14%) AWS
4 13 (5.46%) Azure DevOps
5 12 (5.04%) Entra ID
6 11 (4.62%) Power Platform
7 9 (3.78%) OneDrive
8 7 (2.94%) SaaS
9 6 (2.52%) Google Workspace
9 6 (2.52%) Power Automate
10 5 (2.10%) Serverless
11 4 (1.68%) Amazon CloudWatch
11 4 (1.68%) Azure Monitor
11 4 (1.68%) Dynamics 365
11 4 (1.68%) IaaS
12 3 (1.26%) Amazon S3
12 3 (1.26%) AWS Lambda
12 3 (1.26%) Figma
12 3 (1.26%) GCP
12 3 (1.26%) Lucidchart
Communications & Networking
1 11 (4.62%) DHCP
1 11 (4.62%) DNS
2 10 (4.20%) Firewall
2 10 (4.20%) VPN
3 6 (2.52%) WAN
4 5 (2.10%) TCP/IP
5 4 (1.68%) LAN
6 3 (1.26%) Wi-Fi
7 2 (0.84%) DMZ
7 2 (0.84%) HTTP
7 2 (0.84%) SD-WAN
7 2 (0.84%) Wireless
8 1 (0.42%) BGP
8 1 (0.42%) EIGRP
8 1 (0.42%) Internet
8 1 (0.42%) NGFW
8 1 (0.42%) OSPF
8 1 (0.42%) SAN
8 1 (0.42%) SSL
8 1 (0.42%) VoIP
Database & Business Intelligence
1 8 (3.36%) Power BI
2 4 (1.68%) SQL Server
3 3 (1.26%) Tableau
4 2 (0.84%) Amazon Athena
4 2 (0.84%) Relational Database
5 1 (0.42%) Amazon RDS
5 1 (0.42%) Data Warehouse
5 1 (0.42%) DynamoDB
5 1 (0.42%) Elasticsearch
5 1 (0.42%) Electronic Patient Records
5 1 (0.42%) MongoDB
5 1 (0.42%) Oracle Database
5 1 (0.42%) PostgreSQL
5 1 (0.42%) Power Query
5 1 (0.42%) PowerPivot
5 1 (0.42%) Redis
5 1 (0.42%) SQL Server Integration Services
Development Applications
1 31 (13.03%) JIRA
2 4 (1.68%) Jenkins
3 2 (0.84%) Axure RP
3 2 (0.84%) Git
3 2 (0.84%) GitLab
3 2 (0.84%) TestRail
4 1 (0.42%) Cucumber
4 1 (0.42%) Cypress.io
4 1 (0.42%) MLflow
4 1 (0.42%) Postman
4 1 (0.42%) Selenium
General
1 94 (39.50%) Social Skills
2 58 (24.37%) Finance
3 45 (18.91%) Analytical Skills
4 29 (12.18%) Public Sector
5 17 (7.14%) Banking
6 13 (5.46%) Legal
7 12 (5.04%) Influencing Skills
8 11 (4.62%) Inclusion and Diversity
9 9 (3.78%) Presentation Skills
10 8 (3.36%) Marketing
11 7 (2.94%) Retail
12 6 (2.52%) Organisational Skills
13 5 (2.10%) Documentation Skills
13 5 (2.10%) Local Government
14 4 (1.68%) Law
14 4 (1.68%) Telecoms
15 3 (1.26%) Electronics
15 3 (1.26%) Financial Institution
15 3 (1.26%) Investment Banking
15 3 (1.26%) Manufacturing
Job Titles
1 58 (24.37%) Analyst
2 25 (10.50%) Lead
2 25 (10.50%) Senior
3 22 (9.24%) Business Analyst
4 16 (6.72%) Service Manager
5 15 (6.30%) Service Analyst
6 14 (5.88%) Operations Analyst
7 13 (5.46%) Delivery Manager
7 13 (5.46%) Support Analyst
8 12 (5.04%) Architect
9 10 (4.20%) Developer
9 10 (4.20%) IT Manager
9 10 (4.20%) Project Manager
10 9 (3.78%) Consultant
10 9 (3.78%) Service Delivery Manager
11 8 (3.36%) IT Support
12 7 (2.94%) Operational Support Analyst
12 7 (2.94%) Operations Support Analyst
12 7 (2.94%) SharePoint Analyst
12 7 (2.94%) SharePoint Support
Libraries, Frameworks & Software Standards
1 11 (4.62%) REST
2 10 (4.20%) HTML
3 8 (3.36%) CSS
4 6 (2.52%) SOAP
5 5 (2.10%) Middleware
6 4 (1.68%) Kafka
6 4 (1.68%) LangChain
6 4 (1.68%) LangGraph
6 4 (1.68%) Oracle Fusion
6 4 (1.68%) RESTful
6 4 (1.68%) SailPoint
6 4 (1.68%) XML
7 3 (1.26%) AngularJS
7 3 (1.26%) LlamaIndex
7 3 (1.26%) NumPy
7 3 (1.26%) Pandas
7 3 (1.26%) scikit-learn
7 3 (1.26%) Semantic Kernel
7 3 (1.26%) Spring
7 3 (1.26%) Spring Boot
Miscellaneous
1 18 (7.56%) Onboarding
2 13 (5.46%) Product Ownership
3 10 (4.20%) Self-Motivation
4 7 (2.94%) CMDB
5 5 (2.10%) Data Centre
5 5 (2.10%) Management Information System
5 5 (2.10%) Smartphone
6 4 (1.68%) AI Agents
6 4 (1.68%) Data Protection Act
6 4 (1.68%) Enterprise Software
6 4 (1.68%) Hybrid Cloud
6 4 (1.68%) NHS
6 4 (1.68%) Virtual Team
7 3 (1.26%) Analytical Mindset
7 3 (1.26%) Cyber Defence
7 3 (1.26%) Cyber Threat
7 3 (1.26%) Security Operations Centre
8 2 (0.84%) Cloud Native
8 2 (0.84%) Greenfield Project
8 2 (0.84%) Legacy Systems
Operating Systems
1 22 (9.24%) Windows
2 10 (4.20%) Windows 10
3 6 (2.52%) Linux
4 5 (2.10%) Android
4 5 (2.10%) Apple iOS
4 5 (2.10%) Windows Server
5 2 (0.84%) Mac OS
5 2 (0.84%) VMS
6 1 (0.42%) Red Hat Enterprise Linux
6 1 (0.42%) Windows Server 2012
6 1 (0.42%) Windows Server 2016
6 1 (0.42%) Windows Server 2019
Processes & Methodologies
1 72 (30.25%) Agile
2 66 (27.73%) ITIL
3 57 (23.95%) Continuous Improvement
4 52 (21.85%) Problem-Solving
4 52 (21.85%) Stakeholder Management
5 51 (21.43%) ITSM
6 41 (17.23%) Service Management
7 38 (15.97%) Stakeholder Engagement
8 31 (13.03%) DevOps
9 30 (12.61%) Roadmaps
10 26 (10.92%) Change Management
11 24 (10.08%) Service Design
12 21 (8.82%) Decision-Making
12 21 (8.82%) Process Improvement
12 21 (8.82%) Project Management
12 21 (8.82%) Risk Management
13 20 (8.40%) User Experience
14 19 (7.98%) User Acceptance Testing
15 18 (7.56%) Data Protection
15 18 (7.56%) Problem Management
Programming Languages
1 20 (8.40%) SQL
2 19 (7.98%) PowerShell
3 12 (5.04%) JavaScript
4 10 (4.20%) Python
5 6 (2.52%) Java
6 1 (0.42%) Apex Code
6 1 (0.42%) Bash
6 1 (0.42%) Bicep
6 1 (0.42%) C#
6 1 (0.42%) Kusto Query Language
6 1 (0.42%) PL/SQL
Qualifications
1 41 (17.23%) Security Cleared
2 40 (16.81%) SC Cleared
3 19 (7.98%) ITIL Certification
4 15 (6.30%) Degree
5 6 (2.52%) Azure Certification
5 6 (2.52%) ITIL Foundation Certificate
5 6 (2.52%) PMP
6 5 (2.10%) Microsoft Certification
7 4 (1.68%) BPSS Clearance
8 3 (1.26%) PMI Certification
9 2 (0.84%) A+ Certification
9 2 (0.84%) AWS Certification
9 2 (0.84%) CBAP
9 2 (0.84%) CISA
9 2 (0.84%) CISSP
9 2 (0.84%) CSPO
9 2 (0.84%) DV Cleared
9 2 (0.84%) ISO 27001 Lead Implementer
9 2 (0.84%) Master's Degree
9 2 (0.84%) Network+ Certification
Quality Assurance & Compliance
1 13 (5.46%) SLA
2 11 (4.62%) ISO/IEC 27001
3 10 (4.20%) Accessibility
3 10 (4.20%) GDPR
4 8 (3.36%) QA
5 6 (2.52%) Cyber Essentials
6 5 (2.10%) Sarbanes-Oxley
7 4 (1.68%) Data Quality
7 4 (1.68%) PMO
8 3 (1.26%) Actionable Recommendations
8 3 (1.26%) WCAG
9 2 (0.84%) COBIT
9 2 (0.84%) NCSC
9 2 (0.84%) NIST
9 2 (0.84%) PCI DSS
10 1 (0.42%) HL7
10 1 (0.42%) ISO 9001
10 1 (0.42%) ISO/IEC 20000
System Software
1 32 (13.45%) Active Directory
2 3 (1.26%) Docker
3 2 (0.84%) Virtual Machines
3 2 (0.84%) vSphere
4 1 (0.42%) Microsoft Virtual Server
4 1 (0.42%) Virtual Servers
Systems Management
1 16 (6.72%) Microsoft Intune
2 9 (3.78%) SCCM
3 8 (3.36%) SCOM
4 7 (2.94%) HP SiteScope
5 5 (2.10%) Ansible
5 5 (2.10%) Terraform
6 4 (1.68%) Kubernetes
7 2 (0.84%) HP ALM
7 2 (0.84%) SCOrch
8 1 (0.42%) Grafana
8 1 (0.42%) Jamf Pro
8 1 (0.42%) Prometheus
8 1 (0.42%) Single Sign-On
8 1 (0.42%) WSUS
Vendors
1 55 (23.11%) Microsoft
2 36 (15.13%) ServiceNow
3 16 (6.72%) Remedy
4 14 (5.88%) SAP
5 10 (4.20%) Salesforce
6 9 (3.78%) Oracle
7 7 (2.94%) Apple
7 7 (2.94%) Splunk
8 5 (2.10%) BMC
8 5 (2.10%) Google
9 4 (1.68%) Citrix
10 3 (1.26%) Adobe
10 3 (1.26%) Alteryx
10 3 (1.26%) Foundry
11 2 (0.84%) Cisco
11 2 (0.84%) HP
11 2 (0.84%) IBM
11 2 (0.84%) MuleSoft
11 2 (0.84%) Reuters
11 2 (0.84%) Zuora