Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 20 March 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 165 149 152
Rank change year-on-year -16 +3 +55
Contract jobs citing Service Delivery 271 234 270
As % of all contract jobs in London 1.64% 1.83% 1.49%
As % of the Processes & Methodologies category 1.83% 2.01% 1.69%
Number of daily rates quoted 176 166 206
10th Percentile £309 £344 £200
25th Percentile £406 £440 £364
Median daily rate (50th Percentile) £506 £550 £525
Median % change year-on-year -7.95% +4.76% +10.53%
75th Percentile £621 £600 £650
90th Percentile £738 £694 £745
England median daily rate £488 £500 £500
% change year-on-year -2.50% - -4.76%
Number of hourly rates quoted 8 10 10
10th Percentile £18.60 £19.92 £16.07
25th Percentile £21.75 £20.88 £16.40
Median hourly rate £25.28 £28.60 £20.18
Median % change year-on-year -11.63% +41.72% -33.84%
75th Percentile £41.06 £29.07 £33.44
90th Percentile £73.78 £31.15 £52.92
England median hourly rate £18.87 £20.83 £14.80
% change year-on-year -9.39% +40.71% -42.32%

All Process & Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,808 11,647 16,014
As % of all contract IT jobs advertised in London 89.77% 91.28% 88.25%
Number of daily rates quoted 9,938 7,820 11,448
10th Percentile £351 £350 £338
25th Percentile £425 £446 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £680 £675
90th Percentile £750 £800 £788
England median daily rate £503 £525 £525
% change year-on-year -4.19% - -4.55%
Number of hourly rates quoted 232 164 341
10th Percentile £18.09 £20.14 £16.00
25th Percentile £21.87 £24.66 £19.92
Median hourly rate £35.50 £36.20 £30.50
Median % change year-on-year -1.92% +18.67% -16.44%
75th Percentile £56.97 £53.75 £50.00
90th Percentile £72.25 £76.75 £70.00
England median hourly rate £32.50 £33.26 £32.50
% change year-on-year -2.27% +2.32% -12.87%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 20 March 2026.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 20 March 2026.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 20 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -39 27 £563 -2.17% 38
West London -5 17 £588 +56.67% 21
South London -24 9 £538 -10.42% 5
East London 0 4 £475 - 8
North London +1 1 £600 +29.03% 2
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.17%) Confluence
2 13 (4.80%) Microsoft Exchange
3 5 (1.85%) SharePoint
4 4 (1.48%) Adobe Experience Manager
5 2 (0.74%) Apache Spark
6 1 (0.37%) CMS
6 1 (0.37%) nginx
Applications
1 11 (4.06%) Microsoft Excel
2 10 (3.69%) Microsoft Office
3 5 (1.85%) Microsoft PowerPoint
4 4 (1.48%) MS Visio
5 3 (1.11%) Spreadsheet
6 2 (0.74%) Adobe After Effects
6 2 (0.74%) Adobe XD
6 2 (0.74%) InVision
6 2 (0.74%) Sketch
6 2 (0.74%) Trello
7 1 (0.37%) Chatbot
7 1 (0.37%) Microsoft Project
Business Applications
1 5 (1.85%) Remedy ITSM
2 3 (1.11%) Dynamics CRM
2 3 (1.11%) SAP S/4HANA
3 2 (0.74%) NEC Housing
3 2 (0.74%) NetSuite
4 1 (0.37%) Alphatax
4 1 (0.37%) Dynamics GP
4 1 (0.37%) IntelliMatch
4 1 (0.37%) iTrent
4 1 (0.37%) Maximo
4 1 (0.37%) Salesforce CRM
4 1 (0.37%) SAP ERP
4 1 (0.37%) Sparx Enterprise Architect
4 1 (0.37%) Sprinklr
Cloud Services
1 46 (16.97%) Azure
2 34 (12.55%) Microsoft 365
3 22 (8.12%) AWS
4 14 (5.17%) Azure DevOps
5 12 (4.43%) Entra ID
5 12 (4.43%) Power Platform
6 7 (2.58%) GCP
7 6 (2.21%) Dynamics 365
7 6 (2.21%) Google Workspace
7 6 (2.21%) SaaS
8 5 (1.85%) PaaS
9 4 (1.48%) Virtual Private Cloud
10 3 (1.11%) Amazon CloudWatch
10 3 (1.11%) Figma
10 3 (1.11%) IaaS
10 3 (1.11%) Lucidchart
10 3 (1.11%) OCI
10 3 (1.11%) Power Automate
10 3 (1.11%) Slack
11 2 (0.74%) Amazon ELB
Communications & Networking
1 12 (4.43%) Firewall
2 11 (4.06%) DHCP
2 11 (4.06%) DNS
2 11 (4.06%) VPN
3 8 (2.95%) WAN
4 5 (1.85%) TCP/IP
5 4 (1.48%) LAN
5 4 (1.48%) Wireless
6 3 (1.11%) SD-WAN
7 2 (0.74%) DMZ
7 2 (0.74%) HTTP
7 2 (0.74%) NaaS
7 2 (0.74%) Network Security
7 2 (0.74%) SAN
8 1 (0.37%) BGP
8 1 (0.37%) EIGRP
8 1 (0.37%) HSRP
8 1 (0.37%) Internet
8 1 (0.37%) NAS
8 1 (0.37%) OSPF
Database & Business Intelligence
1 7 (2.58%) Power BI
2 6 (2.21%) MySQL
2 6 (2.21%) SQL Server
3 2 (0.74%) Amazon RDS
3 2 (0.74%) Apache Cassandra
3 2 (0.74%) Big Data
3 2 (0.74%) Data Warehouse
3 2 (0.74%) Elasticsearch
3 2 (0.74%) Flink
3 2 (0.74%) Geospatial Data
3 2 (0.74%) InfluxDB
3 2 (0.74%) MongoDB
3 2 (0.74%) NoSQL
3 2 (0.74%) PostgreSQL
3 2 (0.74%) Relational Database
3 2 (0.74%) SQL Server Integration Services
3 2 (0.74%) Tableau
3 2 (0.74%) TimescaleDB
4 1 (0.37%) Electronic Patient Records
4 1 (0.37%) Enterprise Data Warehouse
Development Applications
1 36 (13.28%) JIRA
2 4 (1.48%) Git
2 4 (1.48%) Maven
3 3 (1.11%) TestRail
4 2 (0.74%) Axure RP
4 2 (0.74%) Cypress.io
4 2 (0.74%) Jenkins
4 2 (0.74%) Robot Framework
4 2 (0.74%) Selenium
5 1 (0.37%) Cucumber
5 1 (0.37%) MLflow
5 1 (0.37%) Postman
5 1 (0.37%) SQL Server Management Studio (SSMS)
General
1 111 (40.96%) Social Skills
2 65 (23.99%) Finance
3 50 (18.45%) Analytical Skills
4 39 (14.39%) Public Sector
5 18 (6.64%) Banking
6 17 (6.27%) Legal
7 12 (4.43%) Local Government
8 11 (4.06%) Organisational Skills
8 11 (4.06%) Presentation Skills
9 10 (3.69%) Inclusion and Diversity
9 10 (3.69%) Influencing Skills
10 9 (3.32%) Documentation Skills
10 9 (3.32%) Retail
11 5 (1.85%) Billing
11 5 (1.85%) Law
11 5 (1.85%) Marketing
11 5 (1.85%) Telecoms
12 4 (1.48%) Investment Banking
13 3 (1.11%) Back Office
13 3 (1.11%) Front Office
Job Titles
1 49 (18.08%) Analyst
2 34 (12.55%) Senior
3 28 (10.33%) Lead
4 27 (9.96%) Delivery Manager
5 26 (9.59%) Service Manager
6 19 (7.01%) Business Analyst
7 17 (6.27%) Architect
7 17 (6.27%) Service Delivery Manager
8 16 (5.90%) Consultant
9 15 (5.54%) Service Analyst
10 14 (5.17%) IT Manager
10 14 (5.17%) Project Manager
11 9 (3.32%) Administrator
11 9 (3.32%) IT Support
12 7 (2.58%) Designer
12 7 (2.58%) Senior Consultant
12 7 (2.58%) Senior Manager
12 7 (2.58%) Service Designer
12 7 (2.58%) Support Analyst
12 7 (2.58%) Support Engineer
Libraries, Frameworks & Software Standards
1 14 (5.17%) REST
2 12 (4.43%) CSS
3 10 (3.69%) HTML
4 6 (2.21%) AngularJS
4 6 (2.21%) Bootstrap
4 6 (2.21%) Oracle Fusion
4 6 (2.21%) Spring
5 5 (1.85%) Middleware
6 4 (1.48%) J2EE
6 4 (1.48%) jQuery
6 4 (1.48%) Sass
6 4 (1.48%) SOAP
6 4 (1.48%) Spring MVC
6 4 (1.48%) Web Services
6 4 (1.48%) XML
7 3 (1.11%) .NET
7 3 (1.11%) RESTful
8 2 (0.74%) JMS
8 2 (0.74%) Kafka
8 2 (0.74%) RabbitMQ
Miscellaneous
1 19 (7.01%) Onboarding
2 17 (6.27%) Product Ownership
3 12 (4.43%) Self-Motivation
4 10 (3.69%) CMDB
5 8 (2.95%) Data Centre
6 6 (2.21%) Cloud Native
6 6 (2.21%) Data Protection Act
6 6 (2.21%) Management Information System
7 5 (1.85%) AI Agents
7 5 (1.85%) Smartphone
7 5 (1.85%) Virtual Team
8 4 (1.48%) Enterprise Software
8 4 (1.48%) Hybrid Cloud
8 4 (1.48%) Legacy Systems
8 4 (1.48%) Life Science
9 3 (1.11%) Analytical Mindset
9 3 (1.11%) Distributed Systems
9 3 (1.11%) NHS
9 3 (1.11%) Security Operations Centre
10 2 (0.74%) Virtual Reality
Operating Systems
1 33 (12.18%) Windows
2 11 (4.06%) Linux
3 10 (3.69%) Windows 10
4 8 (2.95%) Windows Server
5 6 (2.21%) Android
6 5 (1.85%) Unix
7 4 (1.48%) Apple iOS
8 3 (1.11%) Mac OS
9 2 (0.74%) Red Hat Enterprise Linux
10 1 (0.37%) Oracle Linux
10 1 (0.37%) Rocky
10 1 (0.37%) Solaris
10 1 (0.37%) VMS
10 1 (0.37%) Windows Server 2012
10 1 (0.37%) Windows Server 2016
10 1 (0.37%) Windows Server 2019
Processes & Methodologies
1 78 (28.78%) Agile
2 70 (25.83%) Continuous Improvement
2 70 (25.83%) ITIL
3 67 (24.72%) Stakeholder Management
4 56 (20.66%) Problem-Solving
5 49 (18.08%) ITSM
6 46 (16.97%) Service Management
7 41 (15.13%) Stakeholder Engagement
8 33 (12.18%) Change Management
9 29 (10.70%) Project Management
10 28 (10.33%) DevOps
10 28 (10.33%) Roadmaps
11 27 (9.96%) Process Improvement
12 26 (9.59%) AI
12 26 (9.59%) Service Design
13 25 (9.23%) Decision-Making
14 23 (8.49%) Project Delivery
15 20 (7.38%) Migration
15 20 (7.38%) Risk Management
16 19 (7.01%) Incident Management
Programming Languages
1 20 (7.38%) SQL
2 15 (5.54%) JavaScript
3 14 (5.17%) PowerShell
4 13 (4.80%) Python
5 11 (4.06%) Java
6 2 (0.74%) Bash
6 2 (0.74%) C++
7 1 (0.37%) Apex Code
7 1 (0.37%) Bicep
7 1 (0.37%) C#
7 1 (0.37%) Kotlin
7 1 (0.37%) Kusto Query Language
7 1 (0.37%) Shell Script
7 1 (0.37%) T-SQL
7 1 (0.37%) VB.NET
7 1 (0.37%) VBA
Qualifications
1 49 (18.08%) Security Cleared
2 43 (15.87%) SC Cleared
3 22 (8.12%) Degree
4 12 (4.43%) ITIL Certification
5 9 (3.32%) PMP
6 8 (2.95%) Microsoft Certification
7 7 (2.58%) Azure Certification
7 7 (2.58%) DV Cleared
7 7 (2.58%) ITIL Foundation Certificate
7 7 (2.58%) Master's Degree
8 6 (2.21%) PMI Certification
9 4 (1.48%) BPSS Clearance
10 3 (1.11%) CISA
10 3 (1.11%) CISSP
11 2 (0.74%) A+ Certification
11 2 (0.74%) CBAP
11 2 (0.74%) MBA
11 2 (0.74%) MCITP
11 2 (0.74%) MCTS
11 2 (0.74%) Network+ Certification
Quality Assurance & Compliance
1 23 (8.49%) SLA
2 12 (4.43%) GDPR
3 10 (3.69%) ISO/IEC 27001
4 9 (3.32%) Data Quality
5 8 (2.95%) QA
6 6 (2.21%) Accessibility
7 5 (1.85%) Cyber Essentials
7 5 (1.85%) PMO
7 5 (1.85%) Sarbanes-Oxley
8 4 (1.48%) GRC
9 3 (1.11%) Actionable Recommendations
9 3 (1.11%) NCSC
9 3 (1.11%) WCAG
10 2 (0.74%) COBIT
10 2 (0.74%) NIST
10 2 (0.74%) PCI DSS
11 1 (0.37%) HL7
System Software
1 28 (10.33%) Active Directory
2 2 (0.74%) Virtual Machines
3 1 (0.37%) Docker
3 1 (0.37%) Microsoft Virtual Server
3 1 (0.37%) Virtual Servers
3 1 (0.37%) VMware Infrastructure
3 1 (0.37%) VMware NSX
3 1 (0.37%) vSphere
3 1 (0.37%) XenDesktop
Systems Management
1 17 (6.27%) Microsoft Intune
2 10 (3.69%) SCCM
3 6 (2.21%) Ansible
4 3 (1.11%) HP ALM
4 3 (1.11%) Terraform
5 2 (0.74%) Amdocs OSS
5 2 (0.74%) Grafana
5 2 (0.74%) Prometheus
5 2 (0.74%) SCOrch
6 1 (0.37%) FortiGate
6 1 (0.37%) Jamf Pro
6 1 (0.37%) Kubernetes
6 1 (0.37%) SCOM
6 1 (0.37%) WMI
6 1 (0.37%) WSUS
Vendors
1 56 (20.66%) ServiceNow
2 46 (16.97%) Microsoft
3 15 (5.54%) Salesforce
4 12 (4.43%) Oracle
5 8 (2.95%) Remedy
5 8 (2.95%) SAP
6 6 (2.21%) Apple
6 6 (2.21%) BMC
7 5 (1.85%) Citrix
8 4 (1.48%) Google
8 4 (1.48%) Workday
9 3 (1.11%) Adobe
9 3 (1.11%) Bloomberg
9 3 (1.11%) Dynatrace
9 3 (1.11%) HP
9 3 (1.11%) Reuters
9 3 (1.11%) Zscaler
10 2 (0.74%) Cisco
10 2 (0.74%) IBM
10 2 (0.74%) Red Hat