Service Delivery Contracts in London

Service Delivery
England > London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 176 194 197
Rank change year-on-year +18 +3 +4
Contract jobs citing Service Delivery 247 364 585
As % of all contract jobs advertised in London 1.39% 1.34% 1.50%
As % of the Processes & Methodologies category 1.58% 1.48% 1.63%
Number of daily rates quoted 186 279 421
10th Percentile £200 £253 £290
25th Percentile £350 £372 £424
Median daily rate (50th Percentile) £505 £500 £550
Median % change year-on-year +1.00% -9.09% +10.00%
75th Percentile £638 £599 £650
90th Percentile £747 £725 £750
England median daily rate £500 £525 £500
% change year-on-year -4.76% +5.00% +11.11%
Number of hourly rates quoted 9 2 17
10th Percentile £15.90 £22.66 £16.30
25th Percentile £16.25 £28.26 £20.00
Median hourly rate £16.86 £38.22 £26.00
Median % change year-on-year -55.88% +46.98% +36.84%
75th Percentile £23.75 £48.80 £28.75
90th Percentile £27.07 £54.77 £32.50
England median hourly rate £14.80 £24.62 £14.50
% change year-on-year -39.89% +69.79% -22.77%

All Process and Methodology Skills
London

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 15,674 24,676 35,915
As % of all contract IT jobs advertised in London 88.50% 91.13% 92.26%
Number of daily rates quoted 11,226 17,739 26,174
10th Percentile £338 £375 £390
25th Percentile £450 £475 £475
Median daily rate (50th Percentile) £550 £590 £575
Median % change year-on-year -6.78% +2.61% +9.52%
75th Percentile £675 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 325 281 423
10th Percentile £16.00 £18.63 £17.25
25th Percentile £20.00 £22.63 £23.91
Median hourly rate £28.50 £39.00 £36.00
Median % change year-on-year -26.92% +8.33% +10.77%
75th Percentile £46.86 £63.75 £50.68
90th Percentile £66.30 £78.50 £67.50
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Delivery in London.

Daily rate trend for Service Delivery in London

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 27 April 2024.

Daily rate histogram for Service Delivery in London

Service Delivery
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Delivery in London.

Hourly rate trend for Service Delivery in London

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 27 April 2024.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +30 36 £450 +12.50% 28
West London +17 12 £350 -36.42% 10
East London 0 7 £530 -4.72% 13
South London +8 6 £408 +25.38% 6
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.64%) Microsoft Exchange
2 7 (2.83%) SharePoint
3 6 (2.43%) CMS
4 5 (2.02%) Confluence
5 4 (1.62%) Skype for Business
6 3 (1.21%) Adobe Experience Manager
7 1 (0.40%) Apache
7 1 (0.40%) IIS
7 1 (0.40%) Mendix
7 1 (0.40%) Tomcat
Applications
1 24 (9.72%) Microsoft Office
2 15 (6.07%) Microsoft Excel
3 3 (1.21%) Microsoft PowerPoint
3 3 (1.21%) MS Visio
Business Applications
1 5 (2.02%) SAP S/4HANA
2 3 (1.21%) Infor SunSystems
2 3 (1.21%) SAP ERP
2 3 (1.21%) Shopify
3 2 (0.81%) SystmOne
4 1 (0.40%) Aladdin
4 1 (0.40%) OPENHousing
4 1 (0.40%) Remedy ITSM
4 1 (0.40%) SAP MDM
Cloud Services
1 38 (15.38%) Microsoft 365
2 30 (12.15%) Azure
3 16 (6.48%) AWS
4 9 (3.64%) SaaS
5 5 (2.02%) Azure Storage
5 5 (2.02%) Power Platform
6 3 (1.21%) Azure DevOps
6 3 (1.21%) BigCommerce
6 3 (1.21%) OneDrive
7 2 (0.81%) Amazon GuardDuty
7 2 (0.81%) Azure Data Factory
7 2 (0.81%) Azure Sentinel
7 2 (0.81%) Cloud Computing
7 2 (0.81%) Datadog
7 2 (0.81%) Dynamics 365
7 2 (0.81%) Entra ID
7 2 (0.81%) Figma
7 2 (0.81%) IaaS
7 2 (0.81%) PaaS
8 1 (0.40%) PowerApps
Communications & Networking
1 25 (10.12%) Firewall
2 12 (4.86%) VPN
3 5 (2.02%) DNS
4 4 (1.62%) SD-WAN
4 4 (1.62%) Skype
4 4 (1.62%) WAN
5 3 (1.21%) DHCP
5 3 (1.21%) Ethernet
5 3 (1.21%) MPLS
5 3 (1.21%) WLAN
6 2 (0.81%) BGP
6 2 (0.81%) Broadband
6 2 (0.81%) EIGRP
6 2 (0.81%) Internet
6 2 (0.81%) Intranet
6 2 (0.81%) OSPF
6 2 (0.81%) PPP
6 2 (0.81%) SDH
6 2 (0.81%) TACACS
6 2 (0.81%) VoIP
Database & Business Intelligence
1 5 (2.02%) MySQL
2 4 (1.62%) Apache Cassandra
2 4 (1.62%) GIS
2 4 (1.62%) NoSQL
2 4 (1.62%) Redis
2 4 (1.62%) Tableau
3 3 (1.21%) Power BI
3 3 (1.21%) Relational Database
3 3 (1.21%) SQL Server
4 2 (0.81%) Amazon RDS
4 2 (0.81%) Oracle Database
4 2 (0.81%) Oracle Database 10g
4 2 (0.81%) RDBMS
4 2 (0.81%) SAP HANA
4 2 (0.81%) SQL Server Reporting Services
5 1 (0.40%) Data Warehouse
5 1 (0.40%) DB2
5 1 (0.40%) MariaDB
5 1 (0.40%) Spatial Data
5 1 (0.40%) SQL Server Integration Services
Development Applications
1 5 (2.02%) JIRA
2 4 (1.62%) Gatling
2 4 (1.62%) Git
2 4 (1.62%) Mockito
2 4 (1.62%) ScalaTest
3 3 (1.21%) Bitbucket
3 3 (1.21%) Maven
4 1 (0.40%) Cypress.io
4 1 (0.40%) Jenkins
4 1 (0.40%) Oracle APEX
4 1 (0.40%) Oracle Forms
General
1 85 (34.41%) Social Skills
2 58 (23.48%) Finance
3 35 (14.17%) Public Sector
4 27 (10.93%) Analytical Skills
5 12 (4.86%) Local Government
6 10 (4.05%) Influencing Skills
7 9 (3.64%) Banking
8 8 (3.24%) French Language
8 8 (3.24%) Telecoms
9 7 (2.83%) Legal
9 7 (2.83%) Organisational Skills
10 6 (2.43%) Marketing
10 6 (2.43%) Presentation Skills
11 4 (1.62%) Arabic Language
11 4 (1.62%) German Language
11 4 (1.62%) Retail
11 4 (1.62%) Spanish Language
12 3 (1.21%) Back Office
12 3 (1.21%) Financial Institution
12 3 (1.21%) Military
Job Titles
1 43 (17.41%) Delivery Manager
2 39 (15.79%) Service Manager
3 37 (14.98%) Service Delivery Manager
4 31 (12.55%) Senior
5 21 (8.50%) Support Engineer
6 19 (7.69%) Network Engineer
7 18 (7.29%) Developer
7 18 (7.29%) Project Manager
8 14 (5.67%) Analyst
9 13 (5.26%) Senior Network Engineer
10 10 (4.05%) Desktop Support
10 10 (4.05%) Lead
10 10 (4.05%) Network Operations Engineer
10 10 (4.05%) Operations Engineer
10 10 (4.05%) Senior Network Operations Engineer
10 10 (4.05%) Senior Operations Engineer
10 10 (4.05%) ServiceNow Developer
11 9 (3.64%) Desktop Engineer
11 9 (3.64%) ITIL Manager
12 8 (3.24%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 7 (2.83%) CSS
1 7 (2.83%) Spring
1 7 (2.83%) Spring MVC
1 7 (2.83%) Web Services
2 5 (2.02%) REST
2 5 (2.02%) RESTful
3 4 (1.62%) Akka
3 4 (1.62%) Hibernate
3 4 (1.62%) JPA
3 4 (1.62%) Play Framework
3 4 (1.62%) spray
3 4 (1.62%) XMPP
4 3 (1.21%) .NET
4 3 (1.21%) AngularJS
4 3 (1.21%) HTML
4 3 (1.21%) J2EE
4 3 (1.21%) jQuery
4 3 (1.21%) Sass
4 3 (1.21%) Twitter Bootstrap
4 3 (1.21%) VML
Miscellaneous
1 21 (8.50%) Management Information System
2 12 (4.86%) Onboarding
3 10 (4.05%) CMDB
4 7 (2.83%) Product Ownership
5 6 (2.43%) Data Centre
6 5 (2.02%) Data Protection Act
6 5 (2.02%) Hybrid Cloud
6 5 (2.02%) Self-Motivation
7 4 (1.62%) Blackberry
7 4 (1.62%) BYOD
7 4 (1.62%) Video Conferencing
8 3 (1.21%) FMCG
9 2 (0.81%) Analytical Mindset
9 2 (0.81%) Greenfield Project
9 2 (0.81%) iPad
9 2 (0.81%) NHS
9 2 (0.81%) Taxonomies
10 1 (0.40%) Cloud Native
10 1 (0.40%) Freedom of Information
10 1 (0.40%) Operational Technology
Operating Systems
1 44 (17.81%) Windows
2 16 (6.48%) Windows 10
3 15 (6.07%) Linux
4 9 (3.64%) Unix
4 9 (3.64%) Windows 7
5 4 (1.62%) Android
5 4 (1.62%) Apple iOS
5 4 (1.62%) Windows Server
6 3 (1.21%) VMS
7 2 (0.81%) OpenVMS
7 2 (0.81%) Windows XP
8 1 (0.40%) Mac OS
8 1 (0.40%) Solaris
Processes & Methodologies
1 70 (28.34%) ITIL
2 44 (17.81%) Agile
3 40 (16.19%) Service Management
4 37 (14.98%) Customer Service
5 34 (13.77%) Problem-Solving
6 30 (12.15%) ITSM
6 30 (12.15%) Roadmaps
7 24 (9.72%) Change Management
8 22 (8.91%) Project Management
9 20 (8.10%) Analytics
10 18 (7.29%) Continuous Improvement
10 18 (7.29%) Risk Management
11 16 (6.48%) Decision-Making
12 14 (5.67%) Business Case
12 14 (5.67%) Customer Experience
12 14 (5.67%) Incident Management
13 13 (5.26%) Knowledge Management
13 13 (5.26%) Scrum
14 12 (4.86%) Asset Management
14 12 (4.86%) Migration
Programming Languages
1 13 (5.26%) SQL
2 8 (3.24%) Java
3 6 (2.43%) JavaScript
4 4 (1.62%) Scala
5 3 (1.21%) Python
6 2 (0.81%) Apex Code
6 2 (0.81%) Bash
6 2 (0.81%) COBOL
6 2 (0.81%) DCL
7 1 (0.40%) C
7 1 (0.40%) C++
7 1 (0.40%) R
7 1 (0.40%) Shell Script
7 1 (0.40%) T-SQL
7 1 (0.40%) TypeScript
Qualifications
1 52 (21.05%) Security Cleared
2 27 (10.93%) SC Cleared
3 21 (8.50%) Degree
4 20 (8.10%) DV Cleared
5 6 (2.43%) ITIL Certification
6 5 (2.02%) Azure Certification
7 4 (1.62%) BPSS Clearance
7 4 (1.62%) DBS Check
7 4 (1.62%) PMP
8 3 (1.21%) CCA
8 3 (1.21%) Citrix Certification
8 3 (1.21%) Computer Science Degree
8 3 (1.21%) ITIL Foundation Certificate
8 3 (1.21%) Master's Degree
9 2 (0.81%) A+ Certification
9 2 (0.81%) AWS Certified Cloud Practitioner
9 2 (0.81%) CCNP
9 2 (0.81%) Cisco Certification
9 2 (0.81%) Microsoft Certification
9 2 (0.81%) PMI Certification
Quality Assurance & Compliance
1 24 (9.72%) SLA
2 11 (4.45%) Data Quality
3 8 (3.24%) ISO/IEC 27001
4 5 (2.02%) QA
5 4 (1.62%) GDPR
6 2 (0.81%) GxP
6 2 (0.81%) WCAG
7 1 (0.40%) Cyber Essentials
7 1 (0.40%) GRC
7 1 (0.40%) ISO/IEC 20000
7 1 (0.40%) NIST
7 1 (0.40%) PMO
7 1 (0.40%) Sarbanes-Oxley
System Software
1 30 (12.15%) Active Directory
2 5 (2.02%) Docker
3 4 (1.62%) Hyper-V
3 4 (1.62%) VMware Infrastructure
4 1 (0.40%) Microsoft App-V
4 1 (0.40%) Virtual Desktop
Systems Management
1 8 (3.24%) Microsoft Intune
2 5 (2.02%) Kubernetes
2 5 (2.02%) SCCM
3 4 (1.62%) Grafana
3 4 (1.62%) Prometheus
4 2 (0.81%) Ansible
4 2 (0.81%) FortiGate
4 2 (0.81%) Rundeck
5 1 (0.40%) NetBackup
5 1 (0.40%) Single Sign-On
5 1 (0.40%) Terraform
Vendors
1 58 (23.48%) Microsoft
2 42 (17.00%) ServiceNow
3 15 (6.07%) Citrix
4 13 (5.26%) SAP
5 8 (3.24%) Salesforce
5 8 (3.24%) Workday
6 7 (2.83%) Dell
6 7 (2.83%) Google
6 7 (2.83%) Oracle
7 6 (2.43%) Cisco
8 5 (2.02%) VMware
9 4 (1.62%) Apple
9 4 (1.62%) Avaya
9 4 (1.62%) Becrypt
9 4 (1.62%) Ivanti
9 4 (1.62%) Juniper
9 4 (1.62%) Sun
10 3 (1.21%) Reuters
10 3 (1.21%) Sage
10 3 (1.21%) Sitecore