Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 167 145 129
Rank change year-on-year -22 -16 -15
Contract jobs citing Service Delivery 772 836 878
As % of all contract IT jobs advertised in London 1.64% 1.85% 1.88%
As % of the Processes & Methodologies category 1.88% 2.15% 2.25%
Number of daily rates quoted 518 582 548
London median daily rate £475 £475 £425
Median daily rate % change year-on-year - +11.76% +4.29%
10th Percentile £270 £289 £240
90th Percentile £638 £625 £625
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 25 22 10
London median hourly rate £20.00 £19.47 £25.75
Median hourly rate % change year-on-year +2.74% -24.40% +22.62%
10th Percentile £14.99 £11.25 £16.48
90th Percentile £33.00 £33.63 £47.96
England median hourly rate £16.45 £17.53 £18.79
% change year-on-year -6.15% -6.71% +21.15%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40964 38955 39069
As % of all contract IT jobs advertised in London 86.95% 86.20% 83.83%
Number of daily rates quoted 29788 27920 27910
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £306 £288
90th Percentile £675 £643 £638
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 382 408 469
London median hourly rate £22.50 £21.77 £20.00
Median hourly rate % change year-on-year +3.38% +8.83% +11.11%
10th Percentile £13.32 £12.25 £11.25
90th Percentile £53.45 £50.04 £50.00
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in London.

Contractor daily rate trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Delivery in London over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Delivery in London

Service Delivery
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in London.

Contractor hourly rate trend for Service Delivery in London

Service Delivery
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Delivery in London over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -12 129 £425 -10.53% 25
West London +11 55 £363 -16.18% 7
South London -2 50 £505 +6.88% 2
East London -10 12 £400 -30.43% 5
North London - 10 £400 - 1
Service Delivery
England

For the 6 months to 23 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Delivery.

1 261 (33.81%) ITIL
2 205 (26.55%) Finance
3 165 (21.37%) Service Management
4 157 (20.34%) Agile Software Development
5 144 (18.65%) Microsoft
6 124 (16.06%) Windows
7 123 (15.93%) Project Management
8 94 (12.18%) Stakeholder Management
9 89 (11.53%) Analytical Skills
10 88 (11.40%) Service Design
11 75 (9.72%) Security Cleared
12 71 (9.20%) Change Management
13 70 (9.07%) Degree
14 60 (7.77%) Continuous Improvement
15 59 (7.64%) ITSM
16 57 (7.38%) Microsoft Azure
17 56 (7.25%) SC Cleared
17 56 (7.25%) SQL
17 56 (7.25%) Banking
18 55 (7.12%) Windows Server
19 54 (6.99%) Management Information System
20 53 (6.87%) Active Directory
21 52 (6.74%) Microsoft Office
22 51 (6.61%) SLA
23 47 (6.09%) Mentoring
24 46 (5.96%) PRINCE2
24 46 (5.96%) Amazon AWS
25 45 (5.83%) Web Services
25 45 (5.83%) DevOps
26 44 (5.70%) SQL Server

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (3.76%) Confluence
2 24 (3.11%) OpenStack
3 23 (2.98%) SharePoint
4 17 (2.20%) CMS
5 11 (1.42%) Skype for Business
6 10 (1.30%) IIS
6 10 (1.30%) MS Exchange
7 7 (0.91%) Apache
8 6 (0.78%) Blackberry Enterprise Server
9 5 (0.65%) WebSphere
10 3 (0.39%) Exchange Server 2013
10 3 (0.39%) SAS
10 3 (0.39%) Sitecore CMS
11 2 (0.26%) Adobe Experience Manager
11 2 (0.26%) BizTalk Server
11 2 (0.26%) Exchange Server 2010
11 2 (0.26%) JBoss
11 2 (0.26%) SAP Portal
11 2 (0.26%) Tomcat
11 2 (0.26%) WebLogic
Applications
1 52 (6.74%) Microsoft Office
2 30 (3.89%) Microsoft Excel
3 18 (2.33%) MS Visio
4 15 (1.94%) Microsoft Project
5 14 (1.81%) Microsoft PowerPoint
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) S-PLUS
6 1 (0.13%) Spreadsheet
Business Applications
1 7 (0.91%) Remedy ITSM
2 5 (0.65%) Oracle Retail
3 4 (0.52%) Dynamics NAV
3 4 (0.52%) Oracle Financials
3 4 (0.52%) PeopleSoft Financials
4 3 (0.39%) Eikon
4 3 (0.39%) SAP GRC
4 3 (0.39%) SAP HR
4 3 (0.39%) SAP Hybris
5 2 (0.26%) Dynamics AX
5 2 (0.26%) iTrent
5 2 (0.26%) Northgate Housing
5 2 (0.26%) ResourceLink
5 2 (0.26%) SAP ERP
5 2 (0.26%) SAP FI
5 2 (0.26%) SAP Oil and Gas
5 2 (0.26%) SnowdropKCS
6 1 (0.13%) Oracle EBS
6 1 (0.13%) SAP FI/CO
6 1 (0.13%) SAP MM
Cloud Services
1 57 (7.38%) Microsoft Azure
2 46 (5.96%) Amazon AWS
3 36 (4.66%) Office 365
4 7 (0.91%) SaaS
5 5 (0.65%) Azure Active Directory
5 5 (0.65%) GitHub
6 4 (0.52%) Cloud Computing
6 4 (0.52%) Dynamics 365
6 4 (0.52%) IaaS
6 4 (0.52%) PaaS
7 3 (0.39%) IBM Blueworks
7 3 (0.39%) SuccessFactors
8 2 (0.26%) Akamai
8 2 (0.26%) AWS CloudFormation
8 2 (0.26%) npm
9 1 (0.13%) Mimecast
9 1 (0.13%) Taleo
Communications & Networking
1 38 (4.92%) WAN
2 33 (4.27%) LAN
3 32 (4.15%) Firewall
4 23 (2.98%) DNS
5 19 (2.46%) Network Security
6 18 (2.33%) Internet
6 18 (2.33%) SAN
7 14 (1.81%) BGP
7 14 (1.81%) DHCP
7 14 (1.81%) EIGRP
7 14 (1.81%) MPLS
8 13 (1.68%) VPN
9 12 (1.55%) Wireless
10 11 (1.42%) OSPF
11 10 (1.30%) LDAP
11 10 (1.30%) WLAN
12 8 (1.04%) IPv6
12 8 (1.04%) SNMP
12 8 (1.04%) TACACS
12 8 (1.04%) VRRP
Database & Business Intelligence
1 44 (5.70%) SQL Server
2 11 (1.42%) Relational Database
3 10 (1.30%) MySQL
4 7 (0.91%) Power BI
5 5 (0.65%) NoSQL
5 5 (0.65%) Oracle Database
5 5 (0.65%) PostgreSQL
6 4 (0.52%) GIS
6 4 (0.52%) QlikView
6 4 (0.52%) RDBMS
7 3 (0.39%) Big Data
7 3 (0.39%) BusinessObjects
7 3 (0.39%) Data Warehouse
7 3 (0.39%) MongoDB
7 3 (0.39%) Oracle Database 10g
7 3 (0.39%) Oracle Database 11g
8 2 (0.26%) MS Access
8 2 (0.26%) Oracle Database 12c
8 2 (0.26%) SQL Server 2012
8 2 (0.26%) SQL Server Integration Services
Development Applications
1 43 (5.57%) JIRA
2 41 (5.31%) Git (software)
3 28 (3.63%) Team Foundation Server
4 21 (2.72%) Octopus Deploy
5 20 (2.59%) NuGet
6 19 (2.46%) TeamCity
7 12 (1.55%) Jenkins
8 11 (1.42%) Vagrant
9 8 (1.04%) Bitbucket
10 5 (0.65%) Cucumber
10 5 (0.65%) Selenium
11 4 (0.52%) Atlassian Bamboo
11 4 (0.52%) Jasmine
11 4 (0.52%) JUnit
11 4 (0.52%) SpecFlow
11 4 (0.52%) WebDriver
12 3 (0.39%) Grunt
12 3 (0.39%) Karma Test Runner
12 3 (0.39%) PhantomJS
12 3 (0.39%) Visual Studio
General
1 205 (26.55%) Finance
2 56 (7.25%) Banking
3 44 (5.70%) Telecoms
4 31 (4.02%) Retail
5 29 (3.76%) Legal
6 21 (2.72%) Financial Institution
7 19 (2.46%) Law
8 17 (2.20%) Marketing
9 15 (1.94%) Back Office
9 15 (1.94%) Investment Banking
10 10 (1.30%) Billing
10 10 (1.30%) French Language
11 8 (1.04%) Front Office
11 8 (1.04%) Local Government
12 6 (0.78%) Electronics
13 5 (0.65%) Advertising
13 5 (0.65%) Manufacturing
14 4 (0.52%) Spanish Language
15 3 (0.39%) Automotive
15 3 (0.39%) Publishing
Job Titles
1 155 (20.08%) Service Manager
2 110 (14.25%) Analyst
3 87 (11.27%) Delivery Manager
4 81 (10.49%) Services Delivery Manager
5 59 (7.64%) Architect
6 36 (4.66%) Project Manager
7 34 (4.40%) Business Analyst
8 33 (4.27%) Consultant
8 33 (4.27%) IT Manager
9 31 (4.02%) Developer
9 31 (4.02%) Support Engineer
10 29 (3.76%) ITIL Manager
10 29 (3.76%) Transition Manager
11 26 (3.37%) Applications Support
11 26 (3.37%) ITIL Service Manager
11 26 (3.37%) Senior Manager
12 25 (3.24%) IT Services Manager
12 25 (3.24%) Service Transition Manager
13 23 (2.98%) Desktop Support
14 22 (2.85%) Service Analyst
Libraries, Frameworks & Software Standards
1 45 (5.83%) Web Services
2 34 (4.40%) .NET
3 23 (2.98%) HTML
4 19 (2.46%) REST
5 17 (2.20%) Middleware
5 17 (2.20%) SOAP
6 16 (2.07%) Rendezvous
7 14 (1.81%) CSS
8 11 (1.42%) HTML5
8 11 (1.42%) XML
9 9 (1.17%) Spring
10 7 (0.91%) AngularJS
10 7 (0.91%) Node.js
10 7 (0.91%) Twitter Bootstrap
11 6 (0.78%) CSS3
11 6 (0.78%) J2EE
11 6 (0.78%) RESTful
11 6 (0.78%) Velocity
12 5 (0.65%) OpenID
12 5 (0.65%) SAML
Miscellaneous
1 89 (11.53%) Analytical Skills
2 54 (6.99%) Management Information System
3 38 (4.92%) User Experience
4 26 (3.37%) NHS
5 19 (2.46%) Virtual Team
6 17 (2.20%) Computer Science
7 16 (2.07%) Blackberry
7 16 (2.07%) Data Centre
8 13 (1.68%) Mobile App
9 10 (1.30%) CMDB
10 8 (1.04%) Data Protection Act
11 7 (0.91%) PKI
12 6 (0.78%) FMCG
12 6 (0.78%) Foreign Exchange (FX)
12 6 (0.78%) Hedge funds
13 5 (0.65%) Enterprise Software
13 5 (0.65%) Mainframe
13 5 (0.65%) Private Cloud
14 4 (0.52%) BYOD
14 4 (0.52%) IBM Mainframe
Operating Systems
1 124 (16.06%) Windows
2 55 (7.12%) Windows Server
3 40 (5.18%) Linux
4 22 (2.85%) Unix
4 22 (2.85%) Windows 10
5 20 (2.59%) Windows 7
6 17 (2.20%) Windows Server 2008
7 9 (1.17%) Apple iOS
8 7 (0.91%) Windows Server 2012
8 7 (0.91%) Windows XP
9 6 (0.78%) Windows 2000
10 5 (0.65%) Android
10 5 (0.65%) CentOS
10 5 (0.65%) Mac OS
10 5 (0.65%) Ubuntu
11 4 (0.52%) NetWare
11 4 (0.52%) Solaris
12 3 (0.39%) Mac OS X
12 3 (0.39%) SUSE
13 2 (0.26%) HPUX
Processes & Methodologies
1 261 (33.81%) ITIL
2 165 (21.37%) Service Management
3 157 (20.34%) Agile Software Development
4 123 (15.93%) Project Management
5 94 (12.18%) Stakeholder Management
6 88 (11.40%) Service Design
7 71 (9.20%) Change Management
8 60 (7.77%) Continuous Improvement
9 59 (7.64%) ITSM
10 47 (6.09%) Mentoring
11 46 (5.96%) PRINCE2
12 45 (5.83%) DevOps
13 43 (5.57%) ITIL V3
14 41 (5.31%) Incident Management
15 37 (4.79%) Open Source
16 36 (4.66%) Performance Management
16 36 (4.66%) Problem Management
17 35 (4.53%) Workflow
18 34 (4.40%) Migration
18 34 (4.40%) Scrum
Programming Languages
1 56 (7.25%) SQL
2 40 (5.18%) PowerShell
3 31 (4.02%) Java
4 25 (3.24%) JavaScript
5 17 (2.20%) Python
6 14 (1.81%) C#
7 7 (0.91%) C
7 7 (0.91%) Ruby
8 6 (0.78%) Shell Script
9 5 (0.65%) PHP
9 5 (0.65%) T-SQL
9 5 (0.65%) VBScript
10 4 (0.52%) Scala
10 4 (0.52%) VBA
11 3 (0.39%) PL/SQL
12 2 (0.26%) PHP 5
12 2 (0.26%) R
12 2 (0.26%) VB
13 1 (0.13%) Bash Shell
13 1 (0.13%) Korn
Qualifications
1 75 (9.72%) Security Cleared
2 70 (9.07%) Degree
3 56 (7.25%) SC Cleared
4 42 (5.44%) ITIL Certification
5 20 (2.59%) Cisco Certification
6 17 (2.20%) DV Cleared
7 11 (1.42%) PMI Certification
8 10 (1.30%) ISEB
8 10 (1.30%) Microsoft Certification
9 8 (1.04%) CCIE
10 7 (0.91%) BPSS Clearance
10 7 (0.91%) CCNA
11 6 (0.78%) CAPM
11 6 (0.78%) Computer Science Degree
11 6 (0.78%) CTC Cleared
11 6 (0.78%) ISTQB
11 6 (0.78%) PMP
12 5 (0.65%) DBS Check
12 5 (0.65%) ISTQB Foundation Certification
12 5 (0.65%) MCSA
Quality Assurance & Compliance
1 51 (6.61%) SLA
2 29 (3.76%) QA
3 18 (2.33%) PMO
4 9 (1.17%) COBIT
5 8 (1.04%) ISO/IEC 20000
6 7 (0.91%) Data Quality
7 6 (0.78%) Disclosure Scotland
8 5 (0.65%) GDPR
8 5 (0.65%) Sarbanes-Oxley
9 4 (0.52%) WCAG
10 2 (0.26%) MiFID
10 2 (0.26%) WAI
11 1 (0.13%) EFQM
11 1 (0.13%) EMIR
11 1 (0.13%) ISO 8583
11 1 (0.13%) ISO/IEC 27001
11 1 (0.13%) SEPA
System Software
1 53 (6.87%) Active Directory
2 20 (2.59%) Hyper-V
2 20 (2.59%) VMware Infrastructure
3 16 (2.07%) Docker
4 7 (0.91%) XenApp
5 5 (0.65%) Microsoft App-V
6 4 (0.52%) iptables
6 4 (0.52%) VMware ESXi
6 4 (0.52%) XenDesktop
7 3 (0.39%) ProxySG
7 3 (0.39%) Virtual Desktop
7 3 (0.39%) VMware Workstation
8 2 (0.26%) DFS Replication
8 2 (0.26%) NFS
8 2 (0.26%) Samba
8 2 (0.26%) vCloud
8 2 (0.26%) Veritas Volume Manager
8 2 (0.26%) Xen
9 1 (0.13%) Oracle RAC
9 1 (0.13%) XenServer
Systems Management
1 18 (2.33%) SCCM
2 10 (1.30%) Terraform
3 9 (1.17%) TIBCO Hawk
4 8 (1.04%) SCOM
5 5 (0.65%) NetBackup
6 4 (0.52%) Cisco CUCM
6 4 (0.52%) Puppet
7 3 (0.39%) AirWatch
7 3 (0.39%) Kubernetes
7 3 (0.39%) XenMobile
8 2 (0.26%) FortiGate
8 2 (0.26%) HP Quality Center
8 2 (0.26%) Nagios
8 2 (0.26%) Oracle Enterprise Manager
8 2 (0.26%) Oracle RMAN
8 2 (0.26%) SafeCom
8 2 (0.26%) SCOrch
8 2 (0.26%) SELinux
8 2 (0.26%) Tivoli Storage Manager
8 2 (0.26%) vCenter Server
Vendors
1 144 (18.65%) Microsoft
2 40 (5.18%) SAP
3 39 (5.05%) Oracle
4 38 (4.92%) Cisco
5 28 (3.63%) HP
6 27 (3.50%) Salesforce.com
7 24 (3.11%) Citrix
8 23 (2.98%) Atlassian
9 22 (2.85%) ServiceNow
9 22 (2.85%) VMware
10 17 (2.20%) IBM
10 17 (2.20%) TIBCO
11 14 (1.81%) SolarWinds
12 11 (1.42%) CheckPoint
12 11 (1.42%) Riverbed
13 9 (1.17%) Remedy
13 9 (1.17%) Tableau
14 8 (1.04%) Splunk
15 7 (0.91%) F5
15 7 (0.91%) Red Hat