Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 27 September 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 152 153 224
Rank change year-on-year +1 +71 -43
Contract jobs citing Service Delivery 382 247 170
As % of all contract jobs in London 1.89% 1.84% 1.04%
As % of the Processes & Methodologies category 2.13% 1.98% 1.17%
Number of daily rates quoted 243 150 101
10th Percentile £199 £263 £283
25th Percentile £400 £400 £390
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% +2.94%
75th Percentile £650 £620 £613
90th Percentile £761 £743 £703
England median daily rate £525 £450 £489
% change year-on-year +16.67% -7.98% -4.68%
Number of hourly rates quoted 22 13 5
10th Percentile £15.97 £17.98 £15.14
25th Percentile £16.77 £20.24 £18.13
Median hourly rate £19.00 £23.45 £30.00
Median % change year-on-year -18.98% -21.83% -39.39%
75th Percentile £22.62 £32.00 £32.29
90th Percentile £59.80 £41.20 £35.00
England median hourly rate £17.87 £17.87 £16.23
% change year-on-year - +10.10% -10.93%

All Process & Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,955 12,445 14,537
As % of all contract IT jobs advertised in London 88.75% 92.54% 89.19%
Number of daily rates quoted 11,784 8,216 9,548
10th Percentile £358 £330 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £669 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 316 243 183
10th Percentile £16.18 £17.26 £17.30
25th Percentile £19.03 £25.01 £24.17
Median hourly rate £32.81 £30.50 £35.50
Median % change year-on-year +7.58% -14.08% -5.33%
75th Percentile £57.50 £47.25 £56.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £41.03 £25.15 £43.00
% change year-on-year +63.14% -41.51% -2.27%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 27 September 2026.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 27 September 2026.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -19 54 £499 -12.11% 115
South London -10 9 £643 +11.16% 14
East London +10 8 £590 - 17
North London +1 3 £450 -30.77% 2
West London -27 3 £475 -5.00% 28
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (6.28%) SharePoint
2 18 (4.71%) Microsoft Exchange
3 8 (2.09%) Confluence
4 2 (0.52%) Oracle Workflow
5 1 (0.26%) Apache
5 1 (0.26%) Exchange Server 2013
5 1 (0.26%) JBoss
5 1 (0.26%) nginx
5 1 (0.26%) SharePoint Server
Applications
1 12 (3.14%) Microsoft Excel
1 12 (3.14%) Microsoft Office
2 2 (0.52%) Chatbot
3 1 (0.26%) Microsoft Project
3 1 (0.26%) MS Visio
Business Applications
1 5 (1.31%) Dynamics CRM
1 5 (1.31%) Remedy ITSM
2 4 (1.05%) Oracle ERP
2 4 (1.05%) SAP S/4HANA
3 3 (0.79%) Loan IQ
4 2 (0.52%) SAP HCM
4 2 (0.52%) SAP PS
5 1 (0.26%) NEC Housing
5 1 (0.26%) SAP Payroll
5 1 (0.26%) SAP PM
5 1 (0.26%) Sparx Enterprise Architect
Cloud Services
1 64 (16.75%) Azure
2 62 (16.23%) Microsoft 365
3 39 (10.21%) Entra ID
4 26 (6.81%) AWS
5 24 (6.28%) Power Platform
6 21 (5.50%) SaaS
7 16 (4.19%) Azure DevOps
8 11 (2.88%) OneDrive
9 10 (2.62%) IaaS
9 10 (2.62%) PaaS
10 8 (2.09%) Azure Functions
10 8 (2.09%) Serverless
11 6 (1.57%) Dynamics 365
12 5 (1.31%) GitHub
12 5 (1.31%) Google Workspace
12 5 (1.31%) Microsoft Copilot
12 5 (1.31%) OCI
12 5 (1.31%) Power Automate
12 5 (1.31%) PowerApps
13 4 (1.05%) Azure Logic Apps
Communications & Networking
1 21 (5.50%) VPN
2 18 (4.71%) Firewall
3 17 (4.45%) DNS
4 13 (3.40%) DHCP
5 10 (2.62%) Wi-Fi
6 9 (2.36%) Network Security
6 9 (2.36%) TCP/IP
7 7 (1.83%) MPLS
7 7 (1.83%) Wireless
8 6 (1.57%) SSL
9 5 (1.31%) DMZ
9 5 (1.31%) SAN
9 5 (1.31%) WAN
10 4 (1.05%) VLAN
11 3 (0.79%) BGP
11 3 (0.79%) Cisco IPT
11 3 (0.79%) DWDM
11 3 (0.79%) HTTP
11 3 (0.79%) LAN
11 3 (0.79%) SNMP
Database & Business Intelligence
1 14 (3.66%) Power BI
2 9 (2.36%) SQL Server
3 4 (1.05%) Data Warehouse
4 3 (0.79%) Oracle Reports
5 2 (0.52%) Azure SQL Database
5 2 (0.52%) GIS
5 2 (0.52%) MySQL
5 2 (0.52%) Oracle BI Publisher
5 2 (0.52%) PostgreSQL
6 1 (0.26%) Big Data
6 1 (0.26%) MongoDB
6 1 (0.26%) Relational Database
6 1 (0.26%) SQL Server Integration Services
6 1 (0.26%) Sybase ASE
Development Applications
1 17 (4.45%) JIRA
2 5 (1.31%) Git
3 4 (1.05%) Chocolatey
3 4 (1.05%) GitLab
4 3 (0.79%) Eclipse
5 2 (0.52%) Jenkins
6 1 (0.26%) Atlassian Bamboo
6 1 (0.26%) Bitbucket
General
1 145 (37.96%) Social Skills
2 80 (20.94%) Public Sector
3 73 (19.11%) Analytical Skills
4 66 (17.28%) Finance
5 28 (7.33%) Banking
6 22 (5.76%) Organisational Skills
7 21 (5.50%) Local Government
8 14 (3.66%) Legal
8 14 (3.66%) Telecoms
9 10 (2.62%) Influencing Skills
10 8 (2.09%) Front Office
10 8 (2.09%) Inclusion and Diversity
11 7 (1.83%) Investment Banking
12 6 (1.57%) Law
12 6 (1.57%) Military
12 6 (1.57%) Retail
13 5 (1.31%) Documentation Skills
13 5 (1.31%) Police
14 4 (1.05%) Financial Institution
15 3 (0.79%) Corporate Banking
Job Titles
1 39 (10.21%) Analyst
2 34 (8.90%) Senior
3 31 (8.12%) Lead
3 31 (8.12%) Service Manager
4 29 (7.59%) Delivery Manager
5 23 (6.02%) IT Manager
6 19 (4.97%) Architect
6 19 (4.97%) Consultant
6 19 (4.97%) IT Support
6 19 (4.97%) Service Delivery Manager
6 19 (4.97%) Support Engineer
7 14 (3.66%) Project Manager
8 12 (3.14%) Developer
8 12 (3.14%) Operations Manager
9 10 (2.62%) Infrastructure Engineer
9 10 (2.62%) IT Engineer
9 10 (2.62%) IT Services Manager
9 10 (2.62%) IT Support Engineer
10 9 (2.36%) Change Manager
10 9 (2.36%) Desktop Support
Libraries, Frameworks & Software Standards
1 16 (4.19%) REST
2 14 (3.66%) Terraform
3 5 (1.31%) SOAP
3 5 (1.31%) Web Services
3 5 (1.31%) XML
4 4 (1.05%) CSS
4 4 (1.05%) HTML
4 4 (1.05%) Oracle Fusion
5 3 (0.79%) AngularJS
5 3 (0.79%) Microsoft Graph
5 3 (0.79%) Middleware
6 2 (0.52%) .NET
6 2 (0.52%) 802.1X
6 2 (0.52%) JSON
6 2 (0.52%) XSLT
7 1 (0.26%) .NET Framework
7 1 (0.26%) Jakarta EE
7 1 (0.26%) Kafka
7 1 (0.26%) OAuth
7 1 (0.26%) RESTful
Miscellaneous
1 54 (14.14%) Onboarding
2 17 (4.45%) Product Ownership
3 15 (3.93%) Management Information System
4 11 (2.88%) Enterprise Software
5 10 (2.62%) CMDB
6 9 (2.36%) Cloud Native
7 8 (2.09%) Video Conferencing
8 7 (1.83%) Virtual Team
9 6 (1.57%) Cyber Threat
9 6 (1.57%) NHS
10 5 (1.31%) Data Centre
10 5 (1.31%) Hybrid Cloud
10 5 (1.31%) Security Operations Centre
11 4 (1.05%) Analytical Mindset
11 4 (1.05%) Data Protection Act
11 4 (1.05%) Freedom of Information
11 4 (1.05%) Hedge funds
11 4 (1.05%) Public Cloud
12 3 (0.79%) Client/Server
12 3 (0.79%) Self-Motivation
Operating Systems
1 67 (17.54%) Windows
2 16 (4.19%) Mac OS
3 10 (2.62%) Windows 10
4 9 (2.36%) Linux
5 8 (2.09%) Windows Server
6 6 (1.57%) Android
6 6 (1.57%) Apple iOS
7 3 (0.79%) VMS
8 2 (0.52%) Red Hat Enterprise Linux
8 2 (0.52%) Unix
8 2 (0.52%) Windows Server 2019
9 1 (0.26%) AIX
9 1 (0.26%) OpenVMS
9 1 (0.26%) Solaris
9 1 (0.26%) SUSE
9 1 (0.26%) Windows 7
9 1 (0.26%) Windows Server 2008
9 1 (0.26%) Windows Server 2012
9 1 (0.26%) Windows Server 2016
Processes & Methodologies
1 133 (34.82%) Continuous Improvement
2 121 (31.68%) ITIL
3 117 (30.63%) Stakeholder Management
4 107 (28.01%) Service Management
5 97 (25.39%) Problem-Solving
6 89 (23.30%) ITSM
7 80 (20.94%) Agile
8 60 (15.71%) Stakeholder Engagement
9 56 (14.66%) AI
10 54 (14.14%) Change Management
11 50 (13.09%) Decision-Making
12 39 (10.21%) Roadmaps
13 38 (9.95%) Customer Service
14 36 (9.42%) DevOps
15 35 (9.16%) Analytics
16 33 (8.64%) Project Delivery
16 33 (8.64%) User Experience
17 32 (8.38%) Migration
18 31 (8.12%) Incident Management
19 30 (7.85%) Risk Management
Programming Languages
1 18 (4.71%) PowerShell
2 17 (4.45%) SQL
3 11 (2.88%) Python
4 8 (2.09%) JavaScript
5 6 (1.57%) C#
6 4 (1.05%) Java
7 3 (0.79%) Groovy
8 2 (0.52%) Bash
8 2 (0.52%) Bicep
8 2 (0.52%) Shell Script
9 1 (0.26%) ActionScript
9 1 (0.26%) ActionScript 2.0
9 1 (0.26%) Kotlin
9 1 (0.26%) Perl
Qualifications
1 62 (16.23%) Security Cleared
2 47 (12.30%) SC Cleared
3 18 (4.71%) Degree
3 18 (4.71%) ITIL Certification
4 15 (3.93%) PMP
5 11 (2.88%) PMI Certification
6 10 (2.62%) DV Cleared
7 9 (2.36%) Computer Science Degree
8 8 (2.09%) CISSP
8 8 (2.09%) ITIL Foundation Certificate
9 7 (1.83%) Azure Certification
9 7 (1.83%) Microsoft Certification
10 5 (1.31%) A+ Certification
10 5 (1.31%) CISM
11 4 (1.05%) AWS Certification
11 4 (1.05%) BPSS Clearance
12 3 (0.79%) CISA
12 3 (0.79%) Network+ Certification
12 3 (0.79%) OSCP
12 3 (0.79%) SANS
Quality Assurance & Compliance
1 28 (7.33%) SLA
2 17 (4.45%) GDPR
2 17 (4.45%) GRC
3 15 (3.93%) QA
4 12 (3.14%) Accessibility
5 11 (2.88%) Cyber Essentials
5 11 (2.88%) Data Quality
6 10 (2.62%) ISO/IEC 27001
7 9 (2.36%) PMO
8 6 (1.57%) Cyber Essentials PLUS
9 5 (1.31%) NCSC
9 5 (1.31%) NIST
10 3 (0.79%) Actionable Recommendations
10 3 (0.79%) PCI DSS
10 3 (0.79%) WCAG
11 2 (0.52%) Sarbanes-Oxley
12 1 (0.26%) Basel III
12 1 (0.26%) BS7666
12 1 (0.26%) GMP
12 1 (0.26%) ISO 22301
System Software
1 44 (11.52%) Active Directory
2 15 (3.93%) VMware Infrastructure
3 8 (2.09%) VMware ESXi
4 6 (1.57%) Virtual Desktop
5 5 (1.31%) Docker
5 5 (1.31%) vSphere
6 4 (1.05%) Virtual Machines
7 2 (0.52%) Firmware
8 1 (0.26%) Hyper-V
Systems Management
1 27 (7.07%) Microsoft Intune
2 15 (3.93%) SCCM
3 9 (2.36%) Kubernetes
4 4 (1.05%) Single Sign-On
4 4 (1.05%) vCenter Server
4 4 (1.05%) WSUS
5 3 (0.79%) FortiGate
5 3 (0.79%) Jamf Pro
6 2 (0.52%) Ansible
6 2 (0.52%) Nessus
6 2 (0.52%) NetBackup
7 1 (0.26%) Grafana
7 1 (0.26%) Istio
7 1 (0.26%) Kibana
7 1 (0.26%) Opsview
7 1 (0.26%) PowerCLI
7 1 (0.26%) Prometheus
7 1 (0.26%) SCOM
7 1 (0.26%) SCOrch
Vendors
1 106 (27.75%) Microsoft
2 75 (19.63%) ServiceNow
3 20 (5.24%) VMware
4 17 (4.45%) Oracle
5 11 (2.88%) Citrix
6 10 (2.62%) Apple
6 10 (2.62%) SAP
7 9 (2.36%) Cisco
8 8 (2.09%) Nokia
9 7 (1.83%) Workday
10 6 (1.57%) Remedy
10 6 (1.57%) Tenable
11 5 (1.31%) Bloomberg
11 5 (1.31%) BMC
11 5 (1.31%) Dynatrace
11 5 (1.31%) Ericsson
11 5 (1.31%) NEC
12 4 (1.05%) AppDynamics
12 4 (1.05%) Okta
12 4 (1.05%) Reuters