Period
to

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 2 July 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
England > London
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 190 209 227
Rank change year-on-year +19 +18 -26
Contract jobs citing Service Delivery 583 364 178
As % of all contract jobs advertised in London 1.47% 1.31% 1.01%
As % of the Processes & Methodologies category 1.61% 1.44% 1.12%
Number of daily rates quoted 411 220 126
10th Percentile £258 £245 £211
25th Percentile £425 £372 £351
Median daily rate (50th Percentile) £540 £500 £450
Median % change year-on-year +8.00% +11.11% -5.26%
75th Percentile £668 £588 £534
90th Percentile £750 £650 £638
England median daily rate £525 £475 £450
% change year-on-year +10.53% +5.56% -
Number of hourly rates quoted 15 11 5
10th Percentile £17.30 £8.91 £20.30
25th Percentile £20.00 £15.10 £23.00
Median hourly rate £26.00 £16.00 £24.90
Median % change year-on-year +62.50% -35.74% +22.51%
75th Percentile £28.38 £20.67 £40.30
90th Percentile £62.50 £22.00 £40.40
England median hourly rate £14.08 £18.25 £19.50
% change year-on-year -22.85% -6.41% +18.18%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 36,260 25,305 15,844
As % of all contract IT jobs advertised in London 91.54% 91.41% 90.02%
Number of daily rates quoted 26,539 18,125 11,409
10th Percentile £400 £360 £330
25th Percentile £475 £438 £425
Median daily rate (50th Percentile) £575 £525 £525
Median % change year-on-year +9.52% - +0.96%
75th Percentile £690 £638 £619
90th Percentile £788 £713 £713
England median daily rate £550 £500 £480
% change year-on-year +10.00% +4.17% +1.05%
Number of hourly rates quoted 372 253 183
10th Percentile £17.14 £15.73 £14.08
25th Percentile £23.91 £20.75 £19.99
Median hourly rate £36.41 £32.85 £33.50
Median % change year-on-year +10.84% -1.94% +49.60%
75th Percentile £53.75 £51.00 £47.83
90th Percentile £69.31 £65.60 £61.25
England median hourly rate £28.46 £24.00 £22.82
% change year-on-year +18.56% +5.17% -0.17%

Service Delivery
Job Vacancy Trend in London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Delivery in London

Service Delivery
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Delivery in London.

Daily rate trend for Service Delivery in London

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 2 July 2022.

Daily rate histogram for Service Delivery in London

Service Delivery
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Delivery in London.

Hourly rate trend for Service Delivery in London

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 2 July 2022.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 2 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 94 £525 - 32
West London +1 23 £450 -21.74% 21
South London -11 5 £193 -62.89% 3
East London -12 3 £550 +17.65% 8
North London -1 2 £343 -2.14% 1
Service Delivery
England

For the 6 months to 2 July 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Delivery.

1 190 (32.59%) Agile
2 178 (30.53%) Social Skills
3 172 (29.50%) Finance
4 133 (22.81%) ITIL
5 119 (20.41%) Service Management
6 117 (20.07%) Microsoft
7 97 (16.64%) Stakeholder Management
8 88 (15.09%) Azure
9 82 (14.07%) Project Delivery
10 73 (12.52%) ITSM
11 68 (11.66%) DevOps
12 66 (11.32%) Microsoft 365
13 65 (11.15%) Windows
14 59 (10.12%) Project Management
14 59 (10.12%) Analytical Skills
15 56 (9.61%) Public Sector
16 53 (9.09%) Incident Management
17 52 (8.92%) Change Management
18 50 (8.58%) Problem-Solving
19 49 (8.40%) Decision-Making
19 49 (8.40%) Continuous Improvement
19 49 (8.40%) Security Cleared
20 48 (8.23%) Migration
21 46 (7.89%) Microsoft Office
21 46 (7.89%) ServiceNow
22 43 (7.38%) SLA
22 43 (7.38%) Active Directory
23 42 (7.20%) Service Design
24 40 (6.86%) Banking
25 39 (6.69%) SQL

Service Delivery
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (4.80%) SharePoint
2 16 (2.74%) Confluence
3 11 (1.89%) MS Exchange
3 11 (1.89%) OpenStack
4 7 (1.20%) Exchange Server 2010
5 6 (1.03%) Skype for Business
6 4 (0.69%) Cloud Foundry
6 4 (0.69%) SAS
6 4 (0.69%) SharePoint Server
7 3 (0.51%) Apache
7 3 (0.51%) CMS
7 3 (0.51%) WebLogic
8 2 (0.34%) Apache Spark
8 2 (0.34%) CICS
8 2 (0.34%) JBoss
8 2 (0.34%) Oracle HTTP Server
8 2 (0.34%) Oracle SOA Suite
8 2 (0.34%) SugarCRM
9 1 (0.17%) SharePoint 2010
9 1 (0.17%) SharePoint 2013
Applications
1 46 (7.89%) Microsoft Office
2 7 (1.20%) Microsoft Excel
3 3 (0.51%) Microsoft PowerPoint
3 3 (0.51%) MS Visio
4 2 (0.34%) SPSS
5 1 (0.17%) Microsoft Project
5 1 (0.17%) Open Workbench
5 1 (0.17%) Spreadsheet
Business Applications
1 9 (1.54%) Dynamics CRM
2 7 (1.20%) Oracle ERP
3 5 (0.86%) SAP S/4HANA
4 4 (0.69%) Dynamics NAV
5 3 (0.51%) Oracle Payables
6 2 (0.34%) BusinessWorks
6 2 (0.34%) Dynamics AX
6 2 (0.34%) Hyperion Planning
6 2 (0.34%) Oracle EBS
6 2 (0.34%) Oracle EBS R12
6 2 (0.34%) Oracle FAH
6 2 (0.34%) Oracle General Ledger
6 2 (0.34%) Oracle Procure-to-Pay
6 2 (0.34%) Workday HCM
7 1 (0.17%) Aligne
7 1 (0.17%) Oracle Applications
7 1 (0.17%) Remedy ITSM
7 1 (0.17%) SAP ERP
7 1 (0.17%) SAP FI-CA
7 1 (0.17%) SAP SCM
Cloud Services
1 88 (15.09%) Azure
2 66 (11.32%) Microsoft 365
3 38 (6.52%) AWS
4 28 (4.80%) SaaS
5 23 (3.95%) GCP
6 19 (3.26%) Power Platform
7 14 (2.40%) OneDrive
8 12 (2.06%) Azure Active Directory
8 12 (2.06%) Dynamics 365
8 12 (2.06%) PaaS
9 9 (1.54%) Azure DevOps
9 9 (1.54%) IaaS
10 7 (1.20%) Azure ExpressRoute
10 7 (1.20%) Serverless
11 6 (1.03%) Cloud Computing
12 5 (0.86%) Google Workspace
13 4 (0.69%) AWS Direct Connect
13 4 (0.69%) Azure AKS
13 4 (0.69%) Collibra
14 3 (0.51%) Azure Monitor
Communications & Networking
1 19 (3.26%) WAN
2 17 (2.92%) Firewall
3 15 (2.57%) LAN
4 14 (2.40%) DNS
4 14 (2.40%) VPN
5 11 (1.89%) Internet
6 10 (1.72%) MPLS
7 9 (1.54%) Broadband
8 8 (1.37%) Wi-Fi
8 8 (1.37%) Wireless
9 6 (1.03%) BGP
9 6 (1.03%) Cisco Firepower
9 6 (1.03%) Reverse Proxy
9 6 (1.03%) WLAN
10 5 (0.86%) DHCP
10 5 (0.86%) F5 BIG-IP LTM
10 5 (0.86%) Network Security
10 5 (0.86%) SAN
10 5 (0.86%) SD-WAN
10 5 (0.86%) TCP/IP
Database & Business Intelligence
1 17 (2.92%) Power BI
2 14 (2.40%) SQL Server
3 10 (1.72%) BigQuery
3 10 (1.72%) Qlik Sense
4 9 (1.54%) Tableau
5 8 (1.37%) Data Warehouse
5 8 (1.37%) QlikView
5 8 (1.37%) Relational Database
6 5 (0.86%) Oracle Database
6 5 (0.86%) RDBMS
6 5 (0.86%) SQL Server Integration Services
7 4 (0.69%) Azure SQL Database
7 4 (0.69%) Big Data
7 4 (0.69%) Data Mining
7 4 (0.69%) MongoDB
7 4 (0.69%) NoSQL
7 4 (0.69%) Oracle Database 12c
8 3 (0.51%) DB2
8 3 (0.51%) Oracle Reports
8 3 (0.51%) PostgreSQL
Development Applications
1 34 (5.83%) JIRA
2 6 (1.03%) Git (software)
3 5 (0.86%) Balsamiq
3 5 (0.86%) Jenkins
4 4 (0.69%) GitLab
4 4 (0.69%) Postman
5 3 (0.51%) Maven
6 2 (0.34%) Oracle Forms
6 2 (0.34%) Team Foundation Server
6 2 (0.34%) Visual Studio
7 1 (0.17%) Ant
7 1 (0.17%) GCC
7 1 (0.17%) IBM UrbanCode
7 1 (0.17%) JDeveloper
7 1 (0.17%) Selenium
7 1 (0.17%) Subversion
7 1 (0.17%) TeamCity
7 1 (0.17%) Visual Studio Team System
General
1 178 (30.53%) Social Skills
2 172 (29.50%) Finance
3 59 (10.12%) Analytical Skills
4 56 (9.61%) Public Sector
5 40 (6.86%) Banking
6 39 (6.69%) Influencing Skills
7 26 (4.46%) Financial Institution
8 24 (4.12%) Legal
8 24 (4.12%) Presentation Skills
9 19 (3.26%) French Language
10 15 (2.57%) Telecoms
11 14 (2.40%) Marketing
12 13 (2.23%) Retail
13 9 (1.54%) Investment Banking
13 9 (1.54%) Manufacturing
14 8 (1.37%) Digital Economy
14 8 (1.37%) Front Office
14 8 (1.37%) Games
15 7 (1.20%) Local Government
16 5 (0.86%) Law
Job Titles
1 106 (18.18%) Service Manager
2 97 (16.64%) Analyst
3 92 (15.78%) Delivery Manager
4 85 (14.58%) Service Delivery Manager
5 56 (9.61%) Architect
6 49 (8.40%) Business Analyst
7 38 (6.52%) Project Manager
8 31 (5.32%) Developer
9 29 (4.97%) IT Manager
10 26 (4.46%) IT Support
11 24 (4.12%) Support Engineer
12 22 (3.77%) IT Engineer
13 21 (3.60%) Fund Accounting Business Analyst
13 21 (3.60%) Investment Banking Business Analyst
13 21 (3.60%) Programme Manager
14 20 (3.43%) Senior Manager
14 20 (3.43%) Service Analyst
15 19 (3.26%) IT Services Manager
16 18 (3.09%) IT Support Engineer
16 18 (3.09%) Service Architect
Libraries, Frameworks & Software Standards
1 16 (2.74%) Web Services
2 12 (2.06%) HTML
2 12 (2.06%) REST
3 10 (1.72%) ARM Templates
4 9 (1.54%) XML
5 8 (1.37%) CSS
5 8 (1.37%) Oracle Fusion
6 7 (1.20%) RESTful
7 5 (0.86%) JSON
7 5 (0.86%) LDAP
7 5 (0.86%) Node.js
7 5 (0.86%) Play Framework
7 5 (0.86%) Spring
8 4 (0.69%) .NET
8 4 (0.69%) AngularJS
8 4 (0.69%) Middleware
8 4 (0.69%) OAuth
8 4 (0.69%) Spring Boot
8 4 (0.69%) Swagger
9 3 (0.51%) J2EE
Miscellaneous
1 38 (6.52%) Management Information System
2 27 (4.63%) Data Centre
3 23 (3.95%) Public Cloud
4 22 (3.77%) Foreign Exchange (FX)
5 21 (3.60%) Equities
6 16 (2.74%) User Experience
7 14 (2.40%) Self-Motivation
8 13 (2.23%) CMDB
8 13 (2.23%) Enterprise Software
9 12 (2.06%) Legacy Systems
10 9 (1.54%) NHS
11 8 (1.37%) Blackberry
12 7 (1.20%) Clustering
12 7 (1.20%) Enterprise Cloud
12 7 (1.20%) Freedom of Information
13 6 (1.03%) Greenfield Project
13 6 (1.03%) IoT
13 6 (1.03%) iPad
13 6 (1.03%) iPhone
14 5 (0.86%) Data Protection Act
Operating Systems
1 65 (11.15%) Windows
2 29 (4.97%) Windows 7
3 18 (3.09%) Windows Server
4 17 (2.92%) Windows 10
5 16 (2.74%) Linux
6 13 (2.23%) Android
7 8 (1.37%) Apple iOS
8 7 (1.20%) Mac OS
9 4 (0.69%) Red Hat Enterprise Linux
10 3 (0.51%) Unix
10 3 (0.51%) Windows Server 2016
10 3 (0.51%) Windows Server 2019
11 2 (0.34%) SUSE
11 2 (0.34%) Windows 8
11 2 (0.34%) Windows Server 2008
11 2 (0.34%) Windows Server 2012
11 2 (0.34%) zOS
12 1 (0.17%) Debian
12 1 (0.17%) SUSE Linux Enterprise Server
12 1 (0.17%) Windows 2000 Server
Processes & Methodologies
1 190 (32.59%) Agile
2 133 (22.81%) ITIL
3 119 (20.41%) Service Management
4 97 (16.64%) Stakeholder Management
5 82 (14.07%) Project Delivery
6 73 (12.52%) ITSM
7 68 (11.66%) DevOps
8 59 (10.12%) Project Management
9 53 (9.09%) Incident Management
10 52 (8.92%) Change Management
11 50 (8.58%) Problem-Solving
12 49 (8.40%) Continuous Improvement
12 49 (8.40%) Decision-Making
13 48 (8.23%) Migration
14 42 (7.20%) Service Design
15 36 (6.17%) Business Analysis
16 35 (6.00%) Analytics
17 34 (5.83%) Risk Management
18 33 (5.66%) Scrum
18 33 (5.66%) Test Scripting
Programming Languages
1 39 (6.69%) SQL
2 33 (5.66%) Python
3 26 (4.46%) JavaScript
4 25 (4.29%) Java
5 20 (3.43%) PowerShell
6 18 (3.09%) C
7 7 (1.20%) C++
7 7 (1.20%) PL/SQL
8 5 (0.86%) C#
8 5 (0.86%) T-SQL
9 4 (0.69%) Go
9 4 (0.69%) Kotlin
9 4 (0.69%) Scala
9 4 (0.69%) Shell Script
10 3 (0.51%) Bash
10 3 (0.51%) PHP
10 3 (0.51%) VBA
11 2 (0.34%) Perl
11 2 (0.34%) VB
11 2 (0.34%) WebLogic Scripting Tool
Qualifications
1 49 (8.40%) Security Cleared
2 36 (6.17%) SC Cleared
3 28 (4.80%) Degree
4 17 (2.92%) ITIL Certification
5 11 (1.89%) BPSS Clearance
6 9 (1.54%) Cisco Certification
7 8 (1.37%) Microsoft Certification
8 6 (1.03%) CCNP
8 6 (1.03%) DV Cleared
9 5 (0.86%) IIBA
10 4 (0.69%) CCNA
10 4 (0.69%) ITIL Foundation Certificate
11 3 (0.51%) CISSP
11 3 (0.51%) Master's Degree
11 3 (0.51%) MCP
11 3 (0.51%) PMP
11 3 (0.51%) TOGAF Certification
12 2 (0.34%) Computer Science Degree
12 2 (0.34%) DBS Check
12 2 (0.34%) VCP5
Quality Assurance & Compliance
1 43 (7.38%) SLA
2 20 (3.43%) QA
3 11 (1.89%) Accessibility
3 11 (1.89%) Data Quality
3 11 (1.89%) ISO/IEC 27001
4 10 (1.72%) PMO
5 8 (1.37%) GDPR
6 7 (1.20%) Sarbanes-Oxley
7 4 (0.69%) COBIT
7 4 (0.69%) ISO/IEC 20000
8 3 (0.51%) EMIR
8 3 (0.51%) HMG Security Policy Framework
8 3 (0.51%) PCI DSS
9 2 (0.34%) Cyber Essentials
9 2 (0.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.34%) NCSC
9 2 (0.34%) NIST
9 2 (0.34%) WCAG
10 1 (0.17%) Cyber Essentials PLUS
10 1 (0.17%) Good Clinical Practice
System Software
1 43 (7.38%) Active Directory
2 17 (2.92%) Docker
3 13 (2.23%) VMware Infrastructure
4 5 (0.86%) Microsoft App-V
5 4 (0.69%) VMware ESXi
6 3 (0.51%) VMware NSX
6 3 (0.51%) vSphere
6 3 (0.51%) XenApp
7 2 (0.34%) EMC RecoverPoint
7 2 (0.34%) Oracle RAC
7 2 (0.34%) Virtual Desktop
7 2 (0.34%) XenDesktop
8 1 (0.17%) Virtual Machines
8 1 (0.17%) Virtual Servers
Systems Management
1 18 (3.09%) Terraform
2 14 (2.40%) SCCM
3 13 (2.23%) Kubernetes
4 10 (1.72%) Microsoft Intune
5 7 (1.20%) Ansible
6 5 (0.86%) Single Sign-On
7 4 (0.69%) Tivoli Storage Manager
8 3 (0.51%) Grafana
8 3 (0.51%) Istio
8 3 (0.51%) McAfee ePO
8 3 (0.51%) Nagios
8 3 (0.51%) NetBackup
8 3 (0.51%) Puppet
9 2 (0.34%) CASB
9 2 (0.34%) Data Guard
9 2 (0.34%) FortiGate
9 2 (0.34%) Opscode Chef
9 2 (0.34%) Prometheus
9 2 (0.34%) Symantec Enterprise Vault
9 2 (0.34%) vCenter Server
Vendors
1 117 (20.07%) Microsoft
2 46 (7.89%) ServiceNow
3 30 (5.15%) Oracle
4 27 (4.63%) Cisco
5 25 (4.29%) Citrix
6 23 (3.95%) VMware
7 20 (3.43%) Google
8 19 (3.26%) SAP
9 14 (2.40%) Juniper
10 13 (2.23%) HP
11 8 (1.37%) Apple
11 8 (1.37%) Bloomberg
11 8 (1.37%) Reuters
12 7 (1.20%) Altiris
12 7 (1.20%) Aruba
12 7 (1.20%) Cadence
12 7 (1.20%) CheckPoint
12 7 (1.20%) Ivanti
12 7 (1.20%) Remedy
12 7 (1.20%) Salesforce.com