Service Delivery Contract Job Trends in London

Service Delivery
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 5 December 2025, with comparisons to the same periods in the previous two years.

6 months to
5 Dec 2025
Same period 2024 Same period 2023
Rank 164 176 169
Rank change year-on-year +12 -7 +56
Contract jobs citing Service Delivery 243 232 284
As % of all contract jobs in London 1.69% 1.47% 1.47%
As % of the Processes & Methodologies category 1.84% 1.63% 1.64%
Number of daily rates quoted 158 154 206
10th Percentile £263 £293 £247
25th Percentile £359 £450 £425
Median daily rate (50th Percentile) £494 £550 £533
Median % change year-on-year -10.23% +3.29% +6.50%
75th Percentile £600 £606 £637
90th Percentile £708 £729 £748
England median daily rate £450 £525 £513
% change year-on-year -14.29% +2.44% +2.50%
Number of hourly rates quoted 5 3 8
10th Percentile £17.44 £14.67 £22.42
25th Percentile - £16.95 £25.38
Median hourly rate £17.98 £21.50 £41.19
Median % change year-on-year -16.37% -47.81% +26.75%
75th Percentile £26.57 £29.53 £76.25
90th Percentile £37.63 £33.89 £79.63
England median hourly rate £20.01 £16.23 £17.95
% change year-on-year +23.29% -9.56% -11.38%

All Process and Methodology Skills
London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,188 14,190 17,310
As % of all contract IT jobs advertised in London 91.79% 89.85% 89.60%
Number of daily rates quoted 8,704 9,175 12,401
10th Percentile £338 £350 £356
25th Percentile £425 £450 £459
Median daily rate (50th Percentile) £526 £550 £568
Median % change year-on-year -4.45% -3.08% -3.81%
75th Percentile £650 £675 £688
90th Percentile £763 £800 £800
England median daily rate £500 £525 £545
% change year-on-year -4.76% -3.67% -0.91%
Number of hourly rates quoted 247 166 233
10th Percentile £18.25 £17.25 £18.81
25th Percentile £24.56 £23.80 £21.75
Median hourly rate £29.50 £37.25 £35.63
Median % change year-on-year -20.81% +4.55% -9.80%
75th Percentile £47.63 £53.75 £60.00
90th Percentile £66.50 £80.75 £76.25
England median hourly rate £25.15 £35.00 £44.50
% change year-on-year -28.14% -21.35% +18.67%

Service Delivery
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in London.

Service Delivery job vacancy trend in London

Service Delivery
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Delivery.

Contractor daily rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Delivery in London over the 6 months to 5 December 2025.

Daily rate histogram for Service Delivery in London

Service Delivery
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Delivery.

Contractor hourly rate distribution trend for jobs in London citing Service Delivery

Service Delivery
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Delivery in London over the 6 months to 5 December 2025.

Hourly rate histogram for Service Delivery in London

Service Delivery
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the London region over the 6 months to 5 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 40 £500 -13.04% 25
South London -9 15 £559 -6.79% 14
West London -10 6 £500 +33.33% 9
North London +4 3 £625 +34.41% 3
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (4.94%) SharePoint
2 11 (4.53%) Confluence
3 7 (2.88%) Microsoft Exchange
4 2 (0.82%) WebLogic
4 2 (0.82%) WebSphere
4 2 (0.82%) WildFly
5 1 (0.41%) Camunda
5 1 (0.41%) CMS
Applications
1 16 (6.58%) Microsoft Excel
2 15 (6.17%) Microsoft Office
3 4 (1.65%) Microsoft PowerPoint
4 3 (1.23%) Microsoft Project
4 3 (1.23%) MS Visio
5 2 (0.82%) Adobe After Effects
5 2 (0.82%) Adobe XD
5 2 (0.82%) InVision
5 2 (0.82%) Sketch
5 2 (0.82%) Trello
6 1 (0.41%) Chatbot
6 1 (0.41%) Spreadsheet
Business Applications
1 11 (4.53%) Remedy ITSM
2 7 (2.88%) SAP S/4HANA
3 3 (1.23%) NetSuite
3 3 (1.23%) SAP ERP
4 2 (0.82%) iTrent
4 2 (0.82%) NEC Housing
4 2 (0.82%) SAP SD
5 1 (0.41%) Academy Housing
5 1 (0.41%) Dynamics CRM
5 1 (0.41%) IntelliMatch
5 1 (0.41%) Maximo
5 1 (0.41%) ResourceLink
5 1 (0.41%) Salesforce CRM
5 1 (0.41%) Sprinklr
Cloud Services
1 45 (18.52%) Azure
2 24 (9.88%) Microsoft 365
3 19 (7.82%) AWS
4 17 (7.00%) Power Platform
5 10 (4.12%) Azure DevOps
5 10 (4.12%) Entra ID
6 9 (3.70%) OneDrive
7 8 (3.29%) Power Automate
8 7 (2.88%) Azure Monitor
8 7 (2.88%) SaaS
9 6 (2.47%) Serverless
10 4 (1.65%) Amazon CloudWatch
10 4 (1.65%) Dynamics 365
10 4 (1.65%) Lucidchart
11 3 (1.23%) Amazon S3
11 3 (1.23%) AWS Lambda
11 3 (1.23%) Azure Functions
11 3 (1.23%) Figma
11 3 (1.23%) GitHub
11 3 (1.23%) IaaS
Communications & Networking
1 12 (4.94%) DNS
2 11 (4.53%) DHCP
2 11 (4.53%) Firewall
3 10 (4.12%) VPN
4 7 (2.88%) WAN
5 5 (2.06%) TCP/IP
6 4 (1.65%) LAN
7 3 (1.23%) Wi-Fi
8 2 (0.82%) HTTP
8 2 (0.82%) Internet
8 2 (0.82%) NetScaler
8 2 (0.82%) Network Security
8 2 (0.82%) VLAN
8 2 (0.82%) VSAN
9 1 (0.41%) HSRP
9 1 (0.41%) InfiniBand
9 1 (0.41%) OSPF
9 1 (0.41%) Remote Desktop
9 1 (0.41%) Skype
9 1 (0.41%) WebEx
Database & Business Intelligence
1 13 (5.35%) Power BI
2 4 (1.65%) Data Warehouse
2 4 (1.65%) SQL Server
3 3 (1.23%) Relational Database
4 2 (0.82%) Amazon Athena
4 2 (0.82%) RDBMS
4 2 (0.82%) SAP HANA
4 2 (0.82%) Tableau
5 1 (0.41%) Amazon RDS
5 1 (0.41%) Data Mining
5 1 (0.41%) Data Vault
5 1 (0.41%) DynamoDB
5 1 (0.41%) Elasticsearch
5 1 (0.41%) MongoDB
5 1 (0.41%) Oracle Database
5 1 (0.41%) PostgreSQL
5 1 (0.41%) Power Query
5 1 (0.41%) PowerPivot
5 1 (0.41%) Redis
5 1 (0.41%) SQL Server Integration Services
Development Applications
1 31 (12.76%) JIRA
2 5 (2.06%) Jenkins
3 3 (1.23%) Git
4 2 (0.82%) Axure RP
4 2 (0.82%) GitLab
4 2 (0.82%) LSMW
5 1 (0.41%) CircleCI
5 1 (0.41%) Cypress.io
5 1 (0.41%) Eclipse
5 1 (0.41%) MLflow
5 1 (0.41%) Selenium
5 1 (0.41%) TestRail
General
1 101 (41.56%) Social Skills
2 47 (19.34%) Finance
3 46 (18.93%) Public Sector
4 43 (17.70%) Analytical Skills
5 15 (6.17%) Inclusion and Diversity
6 14 (5.76%) Legal
7 12 (4.94%) Banking
7 12 (4.94%) Influencing Skills
8 9 (3.70%) Marketing
9 8 (3.29%) Retail
10 7 (2.88%) Presentation Skills
11 6 (2.47%) Local Government
12 5 (2.06%) Manufacturing
13 4 (1.65%) Back Office
13 4 (1.65%) Documentation Skills
13 4 (1.65%) Organisational Skills
14 3 (1.23%) Billing
14 3 (1.23%) Electronics
14 3 (1.23%) Japanese Language
14 3 (1.23%) Telecoms
Job Titles
1 55 (22.63%) Analyst
2 24 (9.88%) Senior
3 23 (9.47%) Business Analyst
3 23 (9.47%) Lead
4 22 (9.05%) Architect
4 22 (9.05%) Service Manager
5 18 (7.41%) Delivery Manager
5 18 (7.41%) Service Analyst
6 14 (5.76%) Service Delivery Manager
7 13 (5.35%) Operations Analyst
8 11 (4.53%) Consultant
8 11 (4.53%) Support Analyst
9 10 (4.12%) Developer
10 8 (3.29%) Solutions Architect
11 7 (2.88%) Data Scientist
11 7 (2.88%) Designer
11 7 (2.88%) Operational Support Analyst
11 7 (2.88%) Operations Support Analyst
11 7 (2.88%) Senior Analyst
11 7 (2.88%) SharePoint Support
Libraries, Frameworks & Software Standards
1 8 (3.29%) HTML
2 7 (2.88%) CSS
2 7 (2.88%) Middleware
2 7 (2.88%) REST
2 7 (2.88%) SOAP
3 6 (2.47%) Kafka
3 6 (2.47%) RESTful
4 4 (1.65%) LangChain
4 4 (1.65%) LangGraph
4 4 (1.65%) NumPy
4 4 (1.65%) Pandas
4 4 (1.65%) SailPoint
4 4 (1.65%) scikit-learn
5 3 (1.23%) AngularJS
5 3 (1.23%) Semantic Kernel
6 2 (0.82%) Bootstrap
6 2 (0.82%) Framer.js
6 2 (0.82%) IDoc
6 2 (0.82%) SAP Fiori
6 2 (0.82%) Spring Boot
Miscellaneous
1 14 (5.76%) Onboarding
2 10 (4.12%) Product Ownership
3 7 (2.88%) CMDB
3 7 (2.88%) Management Information System
4 6 (2.47%) NHS
4 6 (2.47%) Self-Motivation
5 4 (1.65%) AI Agents
5 4 (1.65%) Data Centre
5 4 (1.65%) Data Protection Act
5 4 (1.65%) Enterprise Software
5 4 (1.65%) Public Cloud
5 4 (1.65%) Virtual Team
6 3 (1.23%) Cyber Defence
6 3 (1.23%) Cyber Threat
6 3 (1.23%) Driving Licence
6 3 (1.23%) Legacy Systems
6 3 (1.23%) Reinsurance
6 3 (1.23%) Replication
7 2 (0.82%) Cloud Native
7 2 (0.82%) Virtual Reality
Operating Systems
1 19 (7.82%) Windows
2 7 (2.88%) Windows 10
2 7 (2.88%) Windows Server
3 3 (1.23%) Mac OS
4 2 (0.82%) Android
4 2 (0.82%) Apple iOS
4 2 (0.82%) Linux
4 2 (0.82%) VMS
Processes & Methodologies
1 68 (27.98%) Agile
2 65 (26.75%) ITIL
3 58 (23.87%) Problem-Solving
4 53 (21.81%) Continuous Improvement
5 49 (20.16%) Stakeholder Engagement
6 48 (19.75%) ITSM
7 41 (16.87%) Stakeholder Management
8 39 (16.05%) Service Management
9 29 (11.93%) DevOps
9 29 (11.93%) Roadmaps
10 26 (10.70%) Change Management
11 25 (10.29%) Analytics
11 25 (10.29%) User Experience
12 23 (9.47%) Decision-Making
13 22 (9.05%) Data Protection
14 21 (8.64%) Process Improvement
15 20 (8.23%) Migration
16 19 (7.82%) Service Design
17 18 (7.41%) Business Intelligence
17 18 (7.41%) Problem Management
Programming Languages
1 22 (9.05%) SQL
2 17 (7.00%) PowerShell
3 12 (4.94%) Python
4 9 (3.70%) JavaScript
5 4 (1.65%) Java
6 2 (0.82%) ABAP
6 2 (0.82%) Bicep
7 1 (0.41%) Bash
7 1 (0.41%) Korn
7 1 (0.41%) Kusto Query Language
7 1 (0.41%) PL/SQL
Qualifications
1 43 (17.70%) Security Cleared
2 38 (15.64%) SC Cleared
3 14 (5.76%) ITIL Certification
4 13 (5.35%) Degree
5 6 (2.47%) BPSS Clearance
6 4 (1.65%) Azure Certification
6 4 (1.65%) Microsoft Certification
6 4 (1.65%) PMP
7 3 (1.23%) CISSP
7 3 (1.23%) DV Cleared
7 3 (1.23%) ITIL Foundation Certificate
8 2 (0.82%) ACCA
8 2 (0.82%) CBAP
8 2 (0.82%) CCDP
8 2 (0.82%) CCNP
8 2 (0.82%) Cisco Certification
8 2 (0.82%) Computer Science Degree
8 2 (0.82%) CSPO
8 2 (0.82%) CTC Cleared
8 2 (0.82%) PMI Certification
Quality Assurance & Compliance
1 12 (4.94%) QA
2 11 (4.53%) Accessibility
3 10 (4.12%) ISO/IEC 27001
3 10 (4.12%) SLA
4 9 (3.70%) GDPR
5 8 (3.29%) Cyber Essentials
6 4 (1.65%) Data Quality
6 4 (1.65%) PMO
7 3 (1.23%) WCAG
8 2 (0.82%) NCSC
9 1 (0.41%) Actionable Recommendations
9 1 (0.41%) COBIT
9 1 (0.41%) HIPAA
9 1 (0.41%) HL7
9 1 (0.41%) IFRS
9 1 (0.41%) ISO/IEC 20000
9 1 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.41%) MiFID
9 1 (0.41%) NIST
9 1 (0.41%) PCI DSS
System Software
1 31 (12.76%) Active Directory
2 5 (2.06%) Docker
3 3 (1.23%) vSphere
4 2 (0.82%) Virtual Machines
4 2 (0.82%) VMware Infrastructure
4 2 (0.82%) VMware NSX
5 1 (0.41%) Virtual Desktop
5 1 (0.41%) XenApp
Systems Management
1 11 (4.53%) Microsoft Intune
2 10 (4.12%) SCCM
3 9 (3.70%) Terraform
4 8 (3.29%) SCOM
5 7 (2.88%) HP SiteScope
5 7 (2.88%) Kubernetes
6 5 (2.06%) Ansible
7 2 (0.82%) SCOrch
8 1 (0.41%) Computer Emergency Response Teams
8 1 (0.41%) Grafana
8 1 (0.41%) HP ALM
8 1 (0.41%) Jamf Pro
8 1 (0.41%) Kibana
8 1 (0.41%) Prometheus
8 1 (0.41%) Single Sign-On
Vendors
1 54 (22.22%) Microsoft
2 25 (10.29%) ServiceNow
3 18 (7.41%) SAP
4 12 (4.94%) Remedy
5 7 (2.88%) Splunk
6 6 (2.47%) Oracle
6 6 (2.47%) Salesforce
7 5 (2.06%) Citrix
8 4 (1.65%) BMC
9 3 (1.23%) Alteryx
9 3 (1.23%) Apple
9 3 (1.23%) Foundry
9 3 (1.23%) VMware
9 3 (1.23%) Zscaler
10 2 (0.82%) Globalscape
10 2 (0.82%) Google
10 2 (0.82%) MuleSoft
10 2 (0.82%) NEC
10 2 (0.82%) NetApp
10 2 (0.82%) Zuora