Period
to 17 October 2018

The median contractor rate for a 1st/2nd Line Support was £155 per day in advertised job vacancies in London during the 6 months to 17 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 480 525 489
Rank change year-on-year +45 -36 -42
Contract jobs requiring a 1st/2nd Line Support 151 103 126
As % of all contract IT jobs advertised in London 0.33% 0.23% 0.28%
As % of the Job Titles category 0.35% 0.24% 0.30%
Number of daily rates quoted 97 65 72
London median daily rate £155 £150 £145
Median daily rate % change year-on-year +3.33% +3.45% -6.45%
10th Percentile £114 £111 £100
90th Percentile £235 £213 £500
England median daily rate £150 £144 £150
% change year-on-year +4.35% -4.17% +5.26%
Number of hourly rates quoted 13 19 22
London median hourly rate £18.00 £17.00 £17.75
Median hourly rate % change year-on-year +5.88% -4.23% +4.41%
10th Percentile £13.00 £11.10 £15.00
90th Percentile £146.00 £23.00 £22.46
England median hourly rate £14.00 £14.50 £15.00
% change year-on-year -3.45% -3.33% +2.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,743 42,706 42,620
% of contract IT jobs with a recognized job title 94.71% 94.94% 95.15%
Number of daily rates quoted 31,599 30,786 30,444
London median daily rate £500 £488 £450
Median daily rate % change year-on-year +2.56% +8.33% -
10th Percentile £313 £300 £285
90th Percentile £675 £656 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 598 519 543
London median hourly rate £19.00 £20.50 £19.03
Median hourly rate % change year-on-year -7.32% +7.72% +0.16%
10th Percentile £12.75 £12.50 £11.25
90th Percentile £53.75 £47.83 £52.20
England median hourly rate £18.30 £18.70 £18.50
% change year-on-year -2.14% +1.08% +4.11%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in London.

Contractor daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 17 October 2018.

Contractor daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in London.

Contractor hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 17 October 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -16 41 £155 +19.23% 7
West London -13 13 £139 +0.91% 4
East London -19 3 £140 +7.69% 1
South London -25 1 - - 1
North London - 1 £160 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 October 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 114 (75.50%) Windows
2 104 (68.87%) Active Directory
3 82 (54.30%) Office 365
4 62 (41.06%) Microsoft
5 50 (33.11%) Windows 7
6 44 (29.14%) Windows 10
7 38 (25.17%) Finance
8 36 (23.84%) Microsoft Office
9 33 (21.85%) Apple
10 26 (17.22%) MS Exchange
11 22 (14.57%) ITIL
12 21 (13.91%) DNS
12 21 (13.91%) VoIP
12 21 (13.91%) DHCP
12 21 (13.91%) Windows Server
13 19 (12.58%) Law
13 19 (12.58%) Firewall
14 18 (11.92%) Cisco
15 17 (11.26%) Asset Management
16 16 (10.60%) SCCM
17 15 (9.93%) Sony
18 14 (9.27%) Apple iOS
18 14 (9.27%) Windows Server 2012
19 13 (8.61%) Skype
19 13 (8.61%) Skype for Business
20 12 (7.95%) VMware
20 12 (7.95%) Citrix
20 12 (7.95%) Windows Server 2008
21 11 (7.28%) TCP/IP
21 11 (7.28%) Problem-Solving

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (17.22%) MS Exchange
2 13 (8.61%) Skype for Business
3 9 (5.96%) SharePoint
4 8 (5.30%) Exchange Server 2010
5 4 (2.65%) Exchange Server 2013
6 2 (1.32%) Blackberry Enterprise Server
7 1 (0.66%) Exchange Server 2007
7 1 (0.66%) SharePoint 2013
7 1 (0.66%) SugarCRM
7 1 (0.66%) WordPress
Applications
1 36 (23.84%) Microsoft Office
2 6 (3.97%) Microsoft Excel
3 5 (3.31%) Adobe Creative Suite
4 4 (2.65%) Microsoft PowerPoint
5 2 (1.32%) Microsoft Project
Cloud Services
1 82 (54.30%) Office 365
2 7 (4.64%) G Suite
3 2 (1.32%) Microsoft Azure
4 1 (0.66%) Amazon AWS
4 1 (0.66%) Google Cloud Platform
4 1 (0.66%) OneDrive
4 1 (0.66%) SaaS
4 1 (0.66%) Salesforce Service Cloud
Communications & Networking
1 21 (13.91%) DHCP
1 21 (13.91%) DNS
1 21 (13.91%) VoIP
2 19 (12.58%) Firewall
3 13 (8.61%) Skype
4 11 (7.28%) TCP/IP
5 10 (6.62%) LAN
5 10 (6.62%) PBX
6 7 (4.64%) Cisco IOS
6 7 (4.64%) WAN
7 6 (3.97%) VPN
8 5 (3.31%) Telepresence
9 4 (2.65%) Remote Desktop
9 4 (2.65%) Wireless
10 3 (1.99%) WebEx
11 2 (1.32%) Internet
11 2 (1.32%) Intranet
11 2 (1.32%) IP Telephony
12 1 (0.66%) MPLS
12 1 (0.66%) SAN
Database & Business Intelligence
1 1 (0.66%) SQL Server
Development Applications
1 3 (1.99%) JIRA
General
1 38 (25.17%) Finance
2 19 (12.58%) Law
3 9 (5.96%) French Language
3 9 (5.96%) Italian Language
3 9 (5.96%) Spanish Language
4 5 (3.31%) Legal
5 4 (2.65%) Pharmaceutical
6 3 (1.99%) Publishing
6 3 (1.99%) Telecoms
7 2 (1.32%) German Language
7 2 (1.32%) Marketing
8 1 (0.66%) Advertising
8 1 (0.66%) Games
Libraries, Frameworks & Software Standards
1 1 (0.66%) XMPP
Miscellaneous
1 8 (5.30%) Video Conferencing
2 7 (4.64%) Analytical Skills
3 6 (3.97%) User Experience
4 5 (3.31%) Blackberry
4 5 (3.31%) iPhone
5 4 (2.65%) iPad
5 4 (2.65%) Management Information System
5 4 (2.65%) Self-Motivation
6 3 (1.99%) Chromecast
7 2 (1.32%) Computer Science
7 2 (1.32%) Fat Client
7 2 (1.32%) Handset
7 2 (1.32%) Thin Client
8 1 (0.66%) Client/Server
8 1 (0.66%) CMDB
8 1 (0.66%) Fintech
8 1 (0.66%) PDA
8 1 (0.66%) Replication
8 1 (0.66%) Smartphone
Operating Systems
1 114 (75.50%) Windows
2 50 (33.11%) Windows 7
3 44 (29.14%) Windows 10
4 21 (13.91%) Windows Server
5 14 (9.27%) Apple iOS
5 14 (9.27%) Windows Server 2012
6 12 (7.95%) Windows Server 2008
7 10 (6.62%) Android
8 9 (5.96%) Mac OS X
9 5 (3.31%) Mac OS
10 3 (1.99%) Windows 8
10 3 (1.99%) Windows XP
11 2 (1.32%) Linux
Processes & Methodologies
1 22 (14.57%) ITIL
2 17 (11.26%) Asset Management
3 11 (7.28%) Problem-Solving
4 6 (3.97%) Migration
5 4 (2.65%) Line Management
5 4 (2.65%) Service Delivery
5 4 (2.65%) Service Management
5 4 (2.65%) Time Management
6 3 (1.99%) Agile Software Development
6 3 (1.99%) Continuous Improvement
6 3 (1.99%) Incident Management
6 3 (1.99%) ITSM
6 3 (1.99%) Server Virtualisation
6 3 (1.99%) Storage Management
6 3 (1.99%) Use Case
7 2 (1.32%) Business Intelligence
7 2 (1.32%) Information Security
7 2 (1.32%) Kalman Filter
7 2 (1.32%) Project Management
7 2 (1.32%) Statistics
Programming Languages
1 1 (0.66%) PowerShell
1 1 (0.66%) SQL
Qualifications
1 9 (5.96%) Degree
2 6 (3.97%) DBS Check
3 5 (3.31%) ITIL Foundation Certificate
4 4 (2.65%) Security Cleared
5 2 (1.32%) A+ Certification
5 2 (1.32%) DV Cleared
5 2 (1.32%) Microsoft Certification
6 1 (0.66%) Computer Science Degree
6 1 (0.66%) CTC Cleared
6 1 (0.66%) ITIL Certification
6 1 (0.66%) Master's Degree
6 1 (0.66%) MCP
6 1 (0.66%) SC Cleared
Quality Assurance & Compliance
1 9 (5.96%) SLA
2 3 (1.99%) Sarbanes-Oxley
System Software
1 104 (68.87%) Active Directory
2 9 (5.96%) VMware Infrastructure
3 7 (4.64%) XenDesktop
4 4 (2.65%) Hyper-V
4 4 (2.65%) VMware Workstation
5 2 (1.32%) Terminal Services
5 2 (1.32%) VMware ESXi
5 2 (1.32%) XenApp
6 1 (0.66%) BitLocker
6 1 (0.66%) IAG
6 1 (0.66%) Virtual Machines
6 1 (0.66%) VMware Server
6 1 (0.66%) XenServer
Systems Management
1 16 (10.60%) SCCM
2 3 (1.99%) Microsoft Intune
2 3 (1.99%) Systems Management Server (SMS)
3 2 (1.32%) WSUS
4 1 (0.66%) AirWatch
4 1 (0.66%) Backup Exec
4 1 (0.66%) SCOM
4 1 (0.66%) SCSM
Vendors
1 62 (41.06%) Microsoft
2 33 (21.85%) Apple
3 18 (11.92%) Cisco
4 15 (9.93%) Sony
5 12 (7.95%) Citrix
5 12 (7.95%) VMware
6 8 (5.30%) Google
6 8 (5.30%) Polycom
7 7 (4.64%) HP
8 5 (3.31%) Adobe
8 5 (3.31%) Okta
9 4 (2.65%) Avaya
9 4 (2.65%) Ivanti
9 4 (2.65%) SolarWinds
10 3 (1.99%) Altiris
10 3 (1.99%) Aruba
10 3 (1.99%) ServiceNow
11 2 (1.32%) Dell
11 2 (1.32%) Meraki
11 2 (1.32%) MobileIron