Period
to 17 January 2018

The median contractor rate for a 1st/2nd Line Support was £140 per day in advertised job vacancies in London during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 500 475 442
Rank change year-on-year -25 -33 -9
Contract jobs requiring a 1st/2nd Line Support 127 132 159
As % of all contract IT jobs advertised in London 0.27% 0.31% 0.37%
As % of the Job Titles category 0.29% 0.33% 0.38%
Number of daily rates quoted 68 85 81
London median daily rate £140 £165 £160
Median daily rate % change year-on-year -15.30% +3.13% +6.67%
10th Percentile £108 £103 £110
90th Percentile £205 £500 £275
England median daily rate £135 £155 £140
% change year-on-year -12.90% +10.71% -6.67%
Number of hourly rates quoted 34 15 40
London median hourly rate £16.75 £16.50 £13.00
Median hourly rate % change year-on-year +1.52% +26.92% -14.75%
10th Percentile £11.25 £12.55 £8.50
90th Percentile £21.75 £21.98 £24.78
England median hourly rate £15.00 £14.50 £14.00
% change year-on-year +3.45% +3.57% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44,046 39,950 41,331
% of contract IT jobs with a recognized job title 94.76% 94.97% 95.14%
Number of daily rates quoted 32,026 28,477 29,128
London median daily rate £500 £465 £450
Median daily rate % change year-on-year +7.53% +3.33% +5.88%
10th Percentile £300 £300 £275
90th Percentile £669 £641 £638
England median daily rate £450 £425 £416
% change year-on-year +5.88% +2.29% +3.88%
Number of hourly rates quoted 571 563 633
London median hourly rate £19.50 £20.50 £19.00
Median hourly rate % change year-on-year -4.88% +7.89% +8.57%
10th Percentile £12.00 £11.76 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.50 £18.38 £18.25
% change year-on-year +0.68% +0.68% +10.61%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in London.

Contractor daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 17 January 2018.

Contractor daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in London.

Contractor hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 17 January 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -5 34 £130 -25.71% 13
East London - 11 £130 - 2
West London -4 10 £138 -8.33% 9
South London -31 7 £120 +2.34% 2
North London -5 3 £120 +14.29%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 January 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st/2nd Line Support in the job title.

1 103 (81.10%) Windows
2 72 (56.69%) Active Directory
3 54 (42.52%) Microsoft
4 48 (37.80%) Windows 10
5 45 (35.43%) Office 365
6 44 (34.65%) Windows 7
7 39 (30.71%) Microsoft Office
8 29 (22.83%) ITIL
9 27 (21.26%) Apple
9 27 (21.26%) Finance
10 25 (19.69%) MS Exchange
11 23 (18.11%) Windows 8
11 23 (18.11%) Citrix
12 21 (16.54%) Cisco
12 21 (16.54%) iPhone
13 18 (14.17%) Blackberry
14 16 (12.60%) Android
15 15 (11.81%) Banking
16 14 (11.02%) VPN
17 12 (9.45%) VMware
17 12 (9.45%) Bloomberg
17 12 (9.45%) Windows Server
18 11 (8.66%) SCCM
18 11 (8.66%) Avaya
19 10 (7.87%) Skype for Business
20 9 (7.09%) iPad
20 9 (7.09%) Mac OS
20 9 (7.09%) VMware Infrastructure
20 9 (7.09%) Ivanti
21 8 (6.30%) Skype

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (19.69%) MS Exchange
2 10 (7.87%) Skype for Business
3 6 (4.72%) Exchange Server 2010
3 6 (4.72%) IBM Notes
3 6 (4.72%) SharePoint
4 4 (3.15%) Exchange Server 2013
5 2 (1.57%) Exchange Server 2007
5 2 (1.57%) SharePoint 2013
Applications
1 39 (30.71%) Microsoft Office
2 5 (3.94%) Microsoft Excel
3 3 (2.36%) Microsoft PowerPoint
4 1 (0.79%) AutoCAD
4 1 (0.79%) MS Visio
4 1 (0.79%) Revit
Business Applications
1 7 (5.51%) Eikon
2 1 (0.79%) Dynamics CRM
2 1 (0.79%) Dynamics NAV
2 1 (0.79%) Unit4 Business World
Cloud Services
1 45 (35.43%) Office 365
2 3 (2.36%) OneDrive
3 1 (0.79%) Adobe Creative Cloud
3 1 (0.79%) Amazon AWS
Communications & Networking
1 14 (11.02%) VPN
2 8 (6.30%) Cisco IOS
2 8 (6.30%) Skype
3 6 (4.72%) DHCP
3 6 (4.72%) DNS
3 6 (4.72%) TCP/IP
4 5 (3.94%) Wireless
5 4 (3.15%) Broadband
6 3 (2.36%) Intranet
6 3 (2.36%) VoIP
6 3 (2.36%) WAN
7 2 (1.57%) 4G
7 2 (1.57%) Internet
7 2 (1.57%) LAN
7 2 (1.57%) Remote Desktop
7 2 (1.57%) Wi-Fi
8 1 (0.79%) Firewall
8 1 (0.79%) IP Telephony
8 1 (0.79%) NAS
8 1 (0.79%) SMS
Database & Business Intelligence
1 1 (0.79%) SQL Server
General
1 27 (21.26%) Finance
2 15 (11.81%) Banking
3 8 (6.30%) Law
4 6 (4.72%) Retail Banking
5 5 (3.94%) Legal
5 5 (3.94%) Retail
6 2 (1.57%) Telecoms
7 1 (0.79%) Advertising
7 1 (0.79%) Financial Institution
7 1 (0.79%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.79%) Software Packaging
1 1 (0.79%) Web Services
Miscellaneous
1 21 (16.54%) iPhone
2 18 (14.17%) Blackberry
3 9 (7.09%) iPad
4 8 (6.30%) BYOD
5 5 (3.94%) Video Conferencing
6 3 (2.36%) Analytical Skills
7 2 (1.57%) Fat Client
7 2 (1.57%) Handset
7 2 (1.57%) Smartphone
7 2 (1.57%) Thin Client
8 1 (0.79%) Clustering
8 1 (0.79%) Computer Science
8 1 (0.79%) EPoS
8 1 (0.79%) Fintech
8 1 (0.79%) FMCG
8 1 (0.79%) Management Information System
Operating Systems
1 103 (81.10%) Windows
2 48 (37.80%) Windows 10
3 44 (34.65%) Windows 7
4 23 (18.11%) Windows 8
5 16 (12.60%) Android
6 12 (9.45%) Windows Server
7 9 (7.09%) Mac OS
8 6 (4.72%) Apple iOS
8 6 (4.72%) Mac OS X
8 6 (4.72%) Windows XP
9 5 (3.94%) Windows Server 2008
10 3 (2.36%) Windows Server 2012
11 1 (0.79%) Solaris
11 1 (0.79%) Unix
11 1 (0.79%) Windows Phone
11 1 (0.79%) Windows Server 2003
Processes & Methodologies
1 29 (22.83%) ITIL
2 8 (6.30%) Incident Management
3 6 (4.72%) Asset Management
3 6 (4.72%) Mobile Device Management
4 5 (3.94%) Service Management
5 4 (3.15%) Fund Management
5 4 (3.15%) Project Management
5 4 (3.15%) Service Delivery
6 2 (1.57%) Break/Fix
6 2 (1.57%) Change Management
6 2 (1.57%) PDM
6 2 (1.57%) Problem Management
6 2 (1.57%) Root Cause Analysis
7 1 (0.79%) Business Continuity
7 1 (0.79%) Disaster Recovery
7 1 (0.79%) Information Security
7 1 (0.79%) ITSM
7 1 (0.79%) Risk Management
7 1 (0.79%) Stakeholder Management
7 1 (0.79%) Workflow Management
Programming Languages
1 4 (3.15%) SQL
Qualifications
1 7 (5.51%) Degree
2 5 (3.94%) ITIL Certification
2 5 (3.94%) Security Cleared
3 4 (3.15%) MCP
3 4 (3.15%) SC Cleared
4 3 (2.36%) CCENT
4 3 (2.36%) DBS Check
4 3 (2.36%) MCITP
4 3 (2.36%) Microsoft Certification
5 2 (1.57%) MCSE
6 1 (0.79%) CCNA
6 1 (0.79%) Cisco Certification
6 1 (0.79%) Computer Science Degree
6 1 (0.79%) DV Cleared
6 1 (0.79%) MCDST
6 1 (0.79%) MCSA
Quality Assurance & Compliance
1 3 (2.36%) SLA
2 1 (0.79%) Disclosure Scotland
System Software
1 72 (56.69%) Active Directory
2 9 (7.09%) VMware Infrastructure
3 3 (2.36%) Virtual Machines
3 3 (2.36%) XenApp
4 2 (1.57%) vSphere
5 1 (0.79%) Virtual Desktop
5 1 (0.79%) VMware ESXi
5 1 (0.79%) XenServer
Systems Management
1 11 (8.66%) SCCM
2 2 (1.57%) Jamf Pro
3 1 (0.79%) NetBackup
3 1 (0.79%) Netcool
3 1 (0.79%) OpenView Configuration Management
3 1 (0.79%) Systems Management Server (SMS)
Vendors
1 54 (42.52%) Microsoft
2 27 (21.26%) Apple
3 23 (18.11%) Citrix
4 21 (16.54%) Cisco
5 12 (9.45%) Bloomberg
5 12 (9.45%) VMware
6 11 (8.66%) Avaya
7 9 (7.09%) Ivanti
8 7 (5.51%) Reuters
9 6 (4.72%) Lotus
10 5 (3.94%) Altiris
10 5 (3.94%) Dell
11 4 (3.15%) Symantec
12 2 (1.57%) HP
12 2 (1.57%) McAfee
12 2 (1.57%) Remedy
12 2 (1.57%) Sage
12 2 (1.57%) Samsung
13 1 (0.79%) Meraki
13 1 (0.79%) MobileIron