Period
to 14 August 2020

The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies in London during the 6 months to 14 August 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
14 Aug 2020
Same period 2019 Same period 2018
Rank 360 443 497
Rank change year-on-year +83 +54 +3
Contract jobs requiring a 1st/2nd Line Support 12 133 138
As % of all contract jobs advertised in London 0.081% 0.33% 0.30%
As % of the Job Titles category 0.088% 0.35% 0.32%
Number of daily rates quoted 8 91 84
Median daily rate £150 £163 £153
Median daily rate % change year-on-year -7.69% +6.56% -6.15%
10th Percentile £120 £125 £113
90th Percentile £205 £225 £220
England median daily rate £165 £155 £150
% change year-on-year +6.45% +3.33% +1.69%
Number of hourly rates quoted 2 12 12
Median hourly rate £16.75 £19.63 £18.75
Median hourly rate % change year-on-year -14.65% +4.67% -1.32%
10th Percentile £14.78 £14.03 £12.08
90th Percentile £19.33 £25.75 £128.13
England median hourly rate £14.50 £14.50 £15.50
% change year-on-year - -6.45% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 13,712 37,501 43,183
% of contract IT jobs with a recognized job title 92.51% 94.10% 94.72%
Number of daily rates quoted 9,264 26,831 31,227
Median daily rate £513 £500 £500
Median daily rate % change year-on-year +2.50% - +5.15%
10th Percentile £313 £313 £313
90th Percentile £713 £675 £675
England median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 235 496 626
Median hourly rate £35.00 £21.00 £20.00
Median hourly rate % change year-on-year +66.67% +5.00% -5.77%
10th Percentile £17.97 £12.38 £13.13
90th Percentile £54.60 £58.94 £51.25
Median hourly rate £27.50 £20.00 £18.52
% change year-on-year +37.50% +7.99% +0.11%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in London.

Daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in London.

Hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 14 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +111 3 £188 +15.38%
East London +44 2 - -
South London +42 1 - - 1
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 14 August 2020, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 12 (100.00%) Windows
2 9 (75.00%) Active Directory
2 9 (75.00%) Windows 10
3 8 (66.67%) Windows 7
4 7 (58.33%) Microsoft
5 5 (41.67%) Microsoft Office
6 3 (25.00%) Office 365
6 3 (25.00%) DNS
6 3 (25.00%) SLA
6 3 (25.00%) MS Exchange
6 3 (25.00%) Citrix
7 2 (16.67%) DHCP
7 2 (16.67%) TCP/IP
7 2 (16.67%) ITIL
7 2 (16.67%) VMware
7 2 (16.67%) Exchange Server 2010
7 2 (16.67%) ITIL V3
7 2 (16.67%) Analytical Skills
7 2 (16.67%) Windows Server
7 2 (16.67%) Problem-Solving
7 2 (16.67%) Public Sector
8 1 (8.33%) Deployment Automation
8 1 (8.33%) Critical Thinking
8 1 (8.33%) Server Management
8 1 (8.33%) Samsung
8 1 (8.33%) Innovative Thinking
8 1 (8.33%) Synology
8 1 (8.33%) Mimecast
8 1 (8.33%) Software Deployment
8 1 (8.33%) Exchange Server 2013

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) MS Exchange
2 2 (16.67%) Exchange Server 2010
3 1 (8.33%) Exchange Server 2007
3 1 (8.33%) Exchange Server 2013
Applications
1 5 (41.67%) Microsoft Office
2 1 (8.33%) SketchUp
Cloud Services
1 3 (25.00%) Office 365
2 1 (8.33%) Mimecast
Communications & Networking
1 3 (25.00%) DNS
2 2 (16.67%) DHCP
2 2 (16.67%) TCP/IP
3 1 (8.33%) Remote Desktop
3 1 (8.33%) VPN
Development Applications
1 1 (8.33%) Hudson
General
1 2 (16.67%) Public Sector
2 1 (8.33%) Banking
2 1 (8.33%) Law
2 1 (8.33%) Telecoms
Miscellaneous
1 2 (16.67%) Analytical Skills
2 1 (8.33%) Fat Client
2 1 (8.33%) NHS
2 1 (8.33%) RSA SecurID
2 1 (8.33%) Thin Client
Operating Systems
1 12 (100.00%) Windows
2 9 (75.00%) Windows 10
3 8 (66.67%) Windows 7
4 2 (16.67%) Windows Server
5 1 (8.33%) Android
5 1 (8.33%) Apple iOS
5 1 (8.33%) Mac OS
Processes & Methodologies
1 2 (16.67%) ITIL
1 2 (16.67%) ITIL V3
1 2 (16.67%) Problem-Solving
2 1 (8.33%) Asset Management
2 1 (8.33%) CAD
2 1 (8.33%) Critical Thinking
2 1 (8.33%) Deployment Automation
2 1 (8.33%) Information Security
2 1 (8.33%) Innovative Thinking
2 1 (8.33%) Server Management
2 1 (8.33%) Service Delivery
2 1 (8.33%) Service Management
2 1 (8.33%) Software Deployment
Qualifications
1 1 (8.33%) A+ Certification
Quality Assurance & Compliance
1 3 (25.00%) SLA
System Software
1 9 (75.00%) Active Directory
2 1 (8.33%) VMware Infrastructure
Systems Management
1 1 (8.33%) SCCM
Vendors
1 7 (58.33%) Microsoft
2 3 (25.00%) Citrix
3 2 (16.67%) VMware
4 1 (8.33%) Adobe
4 1 (8.33%) Canon
4 1 (8.33%) Cisco
4 1 (8.33%) Samsung
4 1 (8.33%) Synology