Period
to 20 November 2017

The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies in London during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 510 498 452
Rank change year-on-year -12 -46 -9
Contract jobs requiring a 1st/2nd Line Support 122 118 169
As % of all contract IT jobs advertised in London 0.26% 0.26% 0.36%
As % of the Job Titles category 0.28% 0.28% 0.38%
Number of daily rates quoted 70 68 86
London median daily rate £150 £150 £158
Median daily rate % change year-on-year - -4.76% +5.00%
10th Percentile £112 £100 £100
90th Percentile £217 £500 £239
England median daily rate £140 £150 £136
% change year-on-year -6.67% +10.09% -9.17%
Number of hourly rates quoted 29 20 44
London median hourly rate £16.50 £17.75 £14.75
Median hourly rate % change year-on-year -7.04% +20.34% -4.84%
10th Percentile £11.10 £14.80 £8.50
90th Percentile £23.00 £21.16 £24.45
England median hourly rate £14.50 £15.00 £14.50
% change year-on-year -3.33% +3.45% +4.50%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44252 42345 44555
% of contract IT jobs with a recognized job title 94.83% 94.99% 95.01%
Number of daily rates quoted 32037 30120 31401
London median daily rate £493 £460 £450
Median daily rate % change year-on-year +7.07% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 548 553 693
London median hourly rate £20.22 £19.62 £19.00
Median hourly rate % change year-on-year +3.07% +3.24% +8.57%
10th Percentile £12.35 £11.50 £11.25
90th Percentile £47.83 £50.00 £48.57
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in London.

Contractor daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 20 November 2017.

Contractor daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in London.

Contractor hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 20 November 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -1 32 £130 -25.71% 5
West London +2 12 £138 -5.17% 4
East London - 8 £130 - 2
South London -35 3 £140 +26.24% 3
North London -9 2 - -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 November 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st/2nd Line Support in the job title.

1 99 (81.15%) Windows
2 72 (59.02%) Active Directory
3 53 (43.44%) Microsoft
3 53 (43.44%) Windows 10
4 46 (37.70%) Windows 7
5 42 (34.43%) Office 365
6 35 (28.69%) Microsoft Office
7 29 (23.77%) Apple
8 28 (22.95%) ITIL
9 23 (18.85%) Finance
10 22 (18.03%) Windows 8
11 20 (16.39%) Citrix
12 18 (14.75%) Cisco
12 18 (14.75%) iPhone
13 16 (13.11%) Android
14 15 (12.30%) MS Exchange
15 13 (10.66%) SCCM
15 13 (10.66%) Banking
15 13 (10.66%) VPN
16 12 (9.84%) Skype for Business
17 11 (9.02%) Blackberry
17 11 (9.02%) Windows Server
18 10 (8.20%) ITIL Certification
19 9 (7.38%) Wireless
20 8 (6.56%) Law
20 8 (6.56%) Mac OS X
20 8 (6.56%) TCP/IP
20 8 (6.56%) SLA
20 8 (6.56%) Mac OS
20 8 (6.56%) Cisco IOS

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (12.30%) MS Exchange
2 12 (9.84%) Skype for Business
3 6 (4.92%) IBM Notes
4 4 (3.28%) SharePoint
5 3 (2.46%) Exchange Server 2007
6 2 (1.64%) Exchange Server 2010
6 2 (1.64%) Exchange Server 2013
7 1 (0.82%) Blackberry Enterprise Server
7 1 (0.82%) SharePoint 2013
Applications
1 35 (28.69%) Microsoft Office
2 5 (4.10%) Microsoft Excel
3 3 (2.46%) Microsoft PowerPoint
4 2 (1.64%) AutoCAD
4 2 (1.64%) MS Visio
5 1 (0.82%) Revit
Business Applications
1 5 (4.10%) Eikon
2 1 (0.82%) Unit4 Business World
Cloud Services
1 42 (34.43%) Office 365
2 2 (1.64%) Amazon AWS
3 1 (0.82%) Adobe Creative Cloud
3 1 (0.82%) G Suite
3 1 (0.82%) IaaS
3 1 (0.82%) Microsoft Azure
3 1 (0.82%) OneDrive
3 1 (0.82%) PaaS
Communications & Networking
1 13 (10.66%) VPN
2 9 (7.38%) Wireless
3 8 (6.56%) Cisco IOS
3 8 (6.56%) TCP/IP
4 6 (4.92%) LAN
4 6 (4.92%) Skype
5 5 (4.10%) DHCP
5 5 (4.10%) DNS
5 5 (4.10%) WAN
6 4 (3.28%) Broadband
6 4 (3.28%) VoIP
7 3 (2.46%) Internet
7 3 (2.46%) Remote Desktop
7 3 (2.46%) Wi-Fi
8 2 (1.64%) Intranet
9 1 (0.82%) 4G
9 1 (0.82%) Ethernet
9 1 (0.82%) Firewall
9 1 (0.82%) IP Telephony
9 1 (0.82%) NAS
Database & Business Intelligence
1 1 (0.82%) Oracle Database
1 1 (0.82%) Oracle Database 11g
1 1 (0.82%) Oracle Database 12c
1 1 (0.82%) Oracle Exadata
1 1 (0.82%) Oracle9i Database
1 1 (0.82%) SQL Server
General
1 23 (18.85%) Finance
2 13 (10.66%) Banking
3 8 (6.56%) Law
4 5 (4.10%) Legal
4 5 (4.10%) Retail Banking
5 4 (3.28%) Retail
6 1 (0.82%) Advertising
6 1 (0.82%) Dutch Language
6 1 (0.82%) Front Office
Libraries, Frameworks & Software Standards
1 3 (2.46%) Software Packaging
2 1 (0.82%) Web Services
Miscellaneous
1 18 (14.75%) iPhone
2 11 (9.02%) Blackberry
3 6 (4.92%) BYOD
4 5 (4.10%) Video Conferencing
5 4 (3.28%) iPad
6 2 (1.64%) Analytical Skills
6 2 (1.64%) Computer Science
6 2 (1.64%) Data Centre
6 2 (1.64%) Smartphone
7 1 (0.82%) CESG
7 1 (0.82%) Clustering
7 1 (0.82%) EPoS
7 1 (0.82%) Fat Client
7 1 (0.82%) FMCG
7 1 (0.82%) Handset
7 1 (0.82%) Management Information System
7 1 (0.82%) Oracle Exalogic
7 1 (0.82%) Thin Client
Operating Systems
1 99 (81.15%) Windows
2 53 (43.44%) Windows 10
3 46 (37.70%) Windows 7
4 22 (18.03%) Windows 8
5 16 (13.11%) Android
6 11 (9.02%) Windows Server
7 8 (6.56%) Mac OS
7 8 (6.56%) Mac OS X
8 6 (4.92%) Apple iOS
8 6 (4.92%) Windows XP
9 4 (3.28%) Windows Server 2008
10 2 (1.64%) Unix
10 2 (1.64%) Windows Phone
10 2 (1.64%) Windows Server 2012
11 1 (0.82%) Linux
11 1 (0.82%) Solaris
11 1 (0.82%) Windows Server 2003
Processes & Methodologies
1 28 (22.95%) ITIL
2 8 (6.56%) Incident Management
3 7 (5.74%) Mobile Device Management
4 6 (4.92%) Root Cause Analysis
4 6 (4.92%) Service Management
5 4 (3.28%) Break/Fix
5 4 (3.28%) Problem Management
5 4 (3.28%) Project Management
5 4 (3.28%) Service Delivery
6 3 (2.46%) Information Security
6 3 (2.46%) Server Building
6 3 (2.46%) Workflow
7 2 (1.64%) Asset Management
7 2 (1.64%) Patch Management
7 2 (1.64%) Server Patching
7 2 (1.64%) Stakeholder Management
7 2 (1.64%) Workflow Management
8 1 (0.82%) Application Packaging
8 1 (0.82%) User Acceptance Testing
8 1 (0.82%) Wealth Management
Programming Languages
1 3 (2.46%) SQL
2 1 (0.82%) Shell Script
Qualifications
1 10 (8.20%) ITIL Certification
2 8 (6.56%) Degree
3 7 (5.74%) Security Cleared
4 4 (3.28%) Microsoft Certification
5 3 (2.46%) CCENT
5 3 (2.46%) DBS Check
5 3 (2.46%) DV Cleared
5 3 (2.46%) MCP
5 3 (2.46%) MCSA
5 3 (2.46%) SC Cleared
6 2 (1.64%) Cisco Certification
6 2 (1.64%) Computer Science Degree
6 2 (1.64%) MCDST
7 1 (0.82%) CCNA
7 1 (0.82%) MCITP
7 1 (0.82%) MCSE
7 1 (0.82%) MOS
Quality Assurance & Compliance
1 8 (6.56%) SLA
2 1 (0.82%) Disclosure Scotland
System Software
1 72 (59.02%) Active Directory
2 4 (3.28%) VMware Infrastructure
3 3 (2.46%) Virtual Desktop
3 3 (2.46%) vSphere
4 1 (0.82%) Oracle RAC
4 1 (0.82%) Virtual Machines
Systems Management
1 13 (10.66%) SCCM
2 2 (1.64%) Jamf Pro
3 1 (0.82%) AppManager
3 1 (0.82%) Backup Exec
3 1 (0.82%) Control-M
3 1 (0.82%) Data Guard
3 1 (0.82%) Enterprise Manager Cloud Control
3 1 (0.82%) NetBackup
3 1 (0.82%) Netcool
3 1 (0.82%) OpenView Configuration Management
3 1 (0.82%) Oracle Enterprise Manager
3 1 (0.82%) Oracle RMAN
3 1 (0.82%) Systems Management Server (SMS)
Vendors
1 53 (43.44%) Microsoft
2 29 (23.77%) Apple
3 20 (16.39%) Citrix
4 18 (14.75%) Cisco
5 7 (5.74%) Avaya
5 7 (5.74%) Dell
5 7 (5.74%) VMware
6 6 (4.92%) Bloomberg
6 6 (4.92%) LANDesk
6 6 (4.92%) Lotus
7 5 (4.10%) Reuters
8 4 (3.28%) Symantec
9 2 (1.64%) Adobe
9 2 (1.64%) AppSense
9 2 (1.64%) HP
9 2 (1.64%) McAfee
9 2 (1.64%) Oracle
10 1 (0.82%) Autodesk
10 1 (0.82%) BMC
10 1 (0.82%) EMC