Period
to 23 January 2020

The median contractor rate for a 1st/2nd Line Support was £155 per day in advertised job vacancies in London during the 6 months to 23 January 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 417 493 515
Rank change year-on-year +76 +22 -36
Contract jobs requiring a 1st/2nd Line Support 84 126 126
As % of all contract IT jobs advertised in London 0.28% 0.28% 0.27%
As % of the Job Titles category 0.30% 0.30% 0.28%
Number of daily rates quoted 60 85 64
London median daily rate £155 £163 £139
Median daily rate % change year-on-year -4.62% +17.33% -14.77%
10th Percentile £116 £118 £109
90th Percentile £214 £238 £214
England median daily rate £153 £150 £130
% change year-on-year +1.67% +15.38% -15.45%
Number of hourly rates quoted 12 17 36
London median hourly rate £16.23 £17.50 £16.75
Median hourly rate % change year-on-year -7.26% +4.48% +1.52%
10th Percentile £15.25 £13.00 £11.25
90th Percentile £33.53 £150.00 £21.75
England median hourly rate £15.50 £14.25 £15.00
% change year-on-year +8.77% -5.00% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 28,167 42,147 44,243
% of contract IT jobs with a recognized job title 93.46% 94.71% 94.87%
Number of daily rates quoted 20,093 30,250 32,188
London median daily rate £500 £500 £500
10th Percentile £300 £313 £300
90th Percentile £688 £675 £670
England median daily rate £463 £465 £450
% change year-on-year -0.54% +3.33% +5.88%
Number of hourly rates quoted 424 572 589
London median hourly rate £23.00 £20.57 £20.00
Median hourly rate % change year-on-year +11.80% +2.86% -2.44%
10th Percentile £12.75 £12.50 £12.00
90th Percentile £53.75 £49.88 £47.83
England median hourly rate £19.00 £18.70 £18.38
% change year-on-year +1.60% +1.77% -0.07%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in London.

Contractor daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 23 January 2020.

Contractor daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in London.

Contractor hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 23 January 2020.

Contractor hourly rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +40 20 £135 -12.90% 1
Central London +37 20 £159 +2.42% 6
South London +41 4 £163 +35.42% 1
East London +41 2 £150 -
North London +15 1 £105 -32.26%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 January 2020, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 65 (77.38%) Windows
2 62 (73.81%) Active Directory
3 46 (54.76%) Windows 10
4 39 (46.43%) Office 365
5 26 (30.95%) Microsoft
6 23 (27.38%) Windows 7
7 16 (19.05%) SCCM
7 16 (19.05%) Finance
7 16 (19.05%) Microsoft Office
8 13 (15.48%) Skype
8 13 (15.48%) TCP/IP
8 13 (15.48%) DNS
9 12 (14.29%) DHCP
9 12 (14.29%) Windows Server
10 11 (13.10%) Skype for Business
11 10 (11.90%) WAN
11 10 (11.90%) LAN
12 8 (9.52%) Windows Server 2012
12 8 (9.52%) ITIL
12 8 (9.52%) Citrix
13 7 (8.33%) SLA
13 7 (8.33%) Remote Desktop
14 6 (7.14%) Problem-Solving
14 6 (7.14%) Mac OS
14 6 (7.14%) MS Exchange
14 6 (7.14%) Apple
14 6 (7.14%) Law
14 6 (7.14%) Telecoms
14 6 (7.14%) Service Delivery
15 5 (5.95%) Google

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.10%) Skype for Business
2 6 (7.14%) MS Exchange
3 5 (5.95%) Exchange Server 2010
4 3 (3.57%) SharePoint
5 2 (2.38%) Blackberry Enterprise Server
6 1 (1.19%) Exchange Server 2013
6 1 (1.19%) IIS
Applications
1 16 (19.05%) Microsoft Office
2 1 (1.19%) Photoshop
Cloud Services
1 39 (46.43%) Office 365
2 4 (4.76%) G Suite
3 3 (3.57%) Azure
4 2 (2.38%) Adobe Creative Cloud
4 2 (2.38%) Azure Active Directory
4 2 (2.38%) Mimecast
5 1 (1.19%) OneDrive
5 1 (1.19%) SaaS
Communications & Networking
1 13 (15.48%) DNS
1 13 (15.48%) Skype
1 13 (15.48%) TCP/IP
2 12 (14.29%) DHCP
3 10 (11.90%) LAN
3 10 (11.90%) WAN
4 7 (8.33%) Remote Desktop
5 2 (2.38%) Structured Cabling
5 2 (2.38%) VPN
6 1 (1.19%) Firewall
6 1 (1.19%) IP Telephony
6 1 (1.19%) Unified Communications
6 1 (1.19%) VoIP
6 1 (1.19%) WebEx
General
1 16 (19.05%) Finance
2 6 (7.14%) Law
2 6 (7.14%) Telecoms
3 3 (3.57%) Electronics
3 3 (3.57%) Manufacturing
3 3 (3.57%) Marketing
3 3 (3.57%) Public Sector
4 2 (2.38%) Advertising
4 2 (2.38%) Banking
4 2 (2.38%) Retail
5 1 (1.19%) Legal
Miscellaneous
1 2 (2.38%) Blackberry
1 2 (2.38%) FMCG
1 2 (2.38%) iPad
1 2 (2.38%) iPhone
2 1 (1.19%) Analytical Skills
2 1 (1.19%) Hedge funds
2 1 (1.19%) Self-Motivation
2 1 (1.19%) Video Conferencing
Operating Systems
1 65 (77.38%) Windows
2 46 (54.76%) Windows 10
3 23 (27.38%) Windows 7
4 12 (14.29%) Windows Server
5 8 (9.52%) Windows Server 2012
6 6 (7.14%) Mac OS
7 4 (4.76%) Mac OS X
8 2 (2.38%) Android
8 2 (2.38%) Apple iOS
8 2 (2.38%) Windows 8
8 2 (2.38%) Windows Server 2008
9 1 (1.19%) Linux
Processes & Methodologies
1 8 (9.52%) ITIL
2 6 (7.14%) Problem-Solving
2 6 (7.14%) Service Delivery
3 5 (5.95%) Patch Management
4 4 (4.76%) Proactive Monitoring
5 3 (3.57%) Business Intelligence
5 3 (3.57%) Data Encryption
5 3 (3.57%) Digital Marketing
5 3 (3.57%) Investment Management
5 3 (3.57%) Programme Management
6 2 (2.38%) Break/Fix
6 2 (2.38%) Continuous Improvement
6 2 (2.38%) Fund Management
6 2 (2.38%) Root Cause Analysis
6 2 (2.38%) Time Management
6 2 (2.38%) Vulnerability Management
7 1 (1.19%) Analytics
7 1 (1.19%) Cybersecurity
7 1 (1.19%) Mobile Device Management
7 1 (1.19%) Network Monitoring
Programming Languages
1 2 (2.38%) C
1 2 (2.38%) PowerShell
2 1 (1.19%) SQL
Qualifications
1 3 (3.57%) CCNA
1 3 (3.57%) Cisco Certification
1 3 (3.57%) Degree
1 3 (3.57%) MCP
2 1 (1.19%) A+ Certification
2 1 (1.19%) ACSP
2 1 (1.19%) CompTIA Security+
2 1 (1.19%) Computer Science Degree
2 1 (1.19%) DBS Check
2 1 (1.19%) MCITP
2 1 (1.19%) MCTS
2 1 (1.19%) Microsoft Certification
2 1 (1.19%) Network+ Certification
2 1 (1.19%) SC Cleared
2 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 7 (8.33%) SLA
System Software
1 62 (73.81%) Active Directory
2 4 (4.76%) Hyper-V
3 1 (1.19%) Microsoft Virtual Server
3 1 (1.19%) Terminal Services
3 1 (1.19%) Virtual Machines
3 1 (1.19%) Virtual Servers
3 1 (1.19%) XenApp
Systems Management
1 16 (19.05%) SCCM
2 3 (3.57%) Jamf Pro
3 1 (1.19%) AirWatch
3 1 (1.19%) McAfee ePO
3 1 (1.19%) Microsoft Intune
3 1 (1.19%) SCOM
3 1 (1.19%) SCSM
3 1 (1.19%) ServiceCenter
3 1 (1.19%) Single Sign-On
Vendors
1 26 (30.95%) Microsoft
2 8 (9.52%) Citrix
3 6 (7.14%) Apple
4 5 (5.95%) Google
5 3 (3.57%) Cisco
5 3 (3.57%) Ivanti
5 3 (3.57%) SAP
6 2 (2.38%) Adobe
6 2 (2.38%) iManage
6 2 (2.38%) Meraki
6 2 (2.38%) Qualys
6 2 (2.38%) Shavlik
7 1 (1.19%) Dell
7 1 (1.19%) Fidessa
7 1 (1.19%) HP
7 1 (1.19%) McAfee
7 1 (1.19%) MobileIron
7 1 (1.19%) Sony
7 1 (1.19%) Sophos
7 1 (1.19%) VMware