Period
to 16 July 2018

The median contractor rate for a 1st/2nd Line Support was £161 per day in advertised job vacancies in London during the 6 months to 16 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
England > London
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 480 496 505
Rank change year-on-year +16 +9 -54
Contract jobs requiring a 1st/2nd Line Support 154 96 114
As % of all contract IT jobs advertised in London 0.33% 0.23% 0.25%
As % of the Job Titles category 0.35% 0.24% 0.26%
Number of daily rates quoted 90 66 62
London median daily rate £161 £165 £150
Median daily rate % change year-on-year -2.27% +10.00% -
10th Percentile £112 £105 £101
90th Percentile £238 £219 £225
England median daily rate £150 £145 £148
% change year-on-year +3.45% -1.69% +7.27%
Number of hourly rates quoted 15 8 19
London median hourly rate £17.50 £19.00 £18.70
Median hourly rate % change year-on-year -7.89% +1.60% +3.89%
10th Percentile £13.05 £14.35 £12.55
90th Percentile £72.50 £23.00 £54.00
England median hourly rate £15.37 £14.30 £14.50
% change year-on-year +7.52% -1.41% -3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,896 39,747 43,277
% of contract IT jobs with a recognized job title 94.74% 95.11% 95.17%
Number of daily rates quoted 31,768 28,280 31,143
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £304 £285
90th Percentile £675 £650 £638
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 650 514 509
London median hourly rate £21.50 £21.25 £19.00
Median hourly rate % change year-on-year +1.18% +11.84% -4.26%
10th Percentile £13.00 £12.50 £10.60
90th Percentile £50.57 £50.00 £46.75
England median hourly rate £18.70 £18.50 £19.00
% change year-on-year +1.08% -2.63% +8.57%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in London.

Contractor daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 16 July 2018.

Contractor daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in London.

Contractor hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st/2nd Line Support in London over the 6 months to 16 July 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -13 45 £165 +43.48% 4
West London -18 15 £134 -18.94% 7
South London -41 4 £138 -38.89% 1
East London -21 1 £130 +52.94% 2
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 16 July 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 104 (67.53%) Windows
2 95 (61.69%) Active Directory
3 75 (48.70%) Office 365
4 59 (38.31%) Microsoft
5 46 (29.87%) Windows 7
6 44 (28.57%) Microsoft Office
7 40 (25.97%) Windows 10
8 37 (24.03%) Finance
9 28 (18.18%) MS Exchange
10 27 (17.53%) Windows Server
11 25 (16.23%) Citrix
12 23 (14.94%) Apple
13 22 (14.29%) ITIL
14 19 (12.34%) SCCM
15 18 (11.69%) Apple iOS
15 18 (11.69%) Skype
15 18 (11.69%) DNS
16 17 (11.04%) Skype for Business
17 16 (10.39%) Windows Server 2012
18 15 (9.74%) Windows Server 2008
18 15 (9.74%) Android
18 15 (9.74%) Law
18 15 (9.74%) DHCP
19 14 (9.09%) Cisco
19 14 (9.09%) Firewall
20 13 (8.44%) TCP/IP
20 13 (8.44%) VoIP
21 12 (7.79%) iPhone
21 12 (7.79%) Exchange Server 2010
21 12 (7.79%) LAN

1st/2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (18.18%) MS Exchange
2 17 (11.04%) Skype for Business
3 12 (7.79%) Exchange Server 2010
4 8 (5.19%) SharePoint
5 3 (1.95%) Blackberry Enterprise Server
5 3 (1.95%) Exchange Server 2013
6 1 (0.65%) SharePoint 2013
Applications
1 44 (28.57%) Microsoft Office
2 8 (5.19%) Microsoft Excel
3 7 (4.55%) Microsoft PowerPoint
4 5 (3.25%) Adobe Creative Suite
5 2 (1.30%) Microsoft Project
Business Applications
1 2 (1.30%) Eikon
Cloud Services
1 75 (48.70%) Office 365
2 6 (3.90%) Microsoft Azure
3 5 (3.25%) G Suite
4 2 (1.30%) OneDrive
5 1 (0.65%) Adobe Creative Cloud
5 1 (0.65%) Amazon AWS
5 1 (0.65%) Google Cloud Platform
5 1 (0.65%) SaaS
Communications & Networking
1 18 (11.69%) DNS
1 18 (11.69%) Skype
2 15 (9.74%) DHCP
3 14 (9.09%) Firewall
4 13 (8.44%) TCP/IP
4 13 (8.44%) VoIP
5 12 (7.79%) LAN
6 8 (5.19%) WAN
7 5 (3.25%) Internet
7 5 (3.25%) SMS
7 5 (3.25%) VPN
8 4 (2.60%) Remote Desktop
9 3 (1.95%) PBX
10 2 (1.30%) Cisco IOS
10 2 (1.30%) Intranet
10 2 (1.30%) IP Telephony
10 2 (1.30%) IPsec
10 2 (1.30%) SSL
10 2 (1.30%) WebEx
10 2 (1.30%) Wireless
Database & Business Intelligence
1 3 (1.95%) SQL Server
2 1 (0.65%) SQL Server 2008
Development Applications
1 4 (2.60%) JIRA
General
1 37 (24.03%) Finance
2 15 (9.74%) Law
3 9 (5.84%) Legal
4 3 (1.95%) Publishing
4 3 (1.95%) Telecoms
5 2 (1.30%) Banking
5 2 (1.30%) French Language
5 2 (1.30%) Italian Language
5 2 (1.30%) Retail
5 2 (1.30%) Spanish Language
6 1 (0.65%) Advertising
6 1 (0.65%) Financial Institution
6 1 (0.65%) Marketing
Miscellaneous
1 12 (7.79%) iPhone
2 11 (7.14%) Analytical Skills
3 9 (5.84%) Blackberry
4 8 (5.19%) Self-Motivation
5 6 (3.90%) Computer Science
5 6 (3.90%) iPad
5 6 (3.90%) Smartphone
6 4 (2.60%) Management Information System
7 3 (1.95%) Video Conferencing
8 2 (1.30%) BYOD
8 2 (1.30%) Chromecast
8 2 (1.30%) Data Centre
8 2 (1.30%) Fixed Income
8 2 (1.30%) Handset
8 2 (1.30%) Replication
9 1 (0.65%) Fat Client
9 1 (0.65%) Fintech
9 1 (0.65%) NHS
9 1 (0.65%) Thin Client
Operating Systems
1 104 (67.53%) Windows
2 46 (29.87%) Windows 7
3 40 (25.97%) Windows 10
4 27 (17.53%) Windows Server
5 18 (11.69%) Apple iOS
6 16 (10.39%) Windows Server 2012
7 15 (9.74%) Android
7 15 (9.74%) Windows Server 2008
8 12 (7.79%) Mac OS X
9 8 (5.19%) Windows XP
10 6 (3.90%) Mac OS
11 4 (2.60%) Windows 8
12 1 (0.65%) Linux
12 1 (0.65%) Unix
12 1 (0.65%) Windows Server 2003
Processes & Methodologies
1 22 (14.29%) ITIL
2 12 (7.79%) Asset Management
3 11 (7.14%) Problem-Solving
4 6 (3.90%) Incident Management
4 6 (3.90%) Service Management
5 5 (3.25%) Migration
5 5 (3.25%) Service Delivery
5 5 (3.25%) Time Management
6 4 (2.60%) Knowledge Management
7 3 (1.95%) Agile Software Development
7 3 (1.95%) Continuous Improvement
7 3 (1.95%) ITSM
7 3 (1.95%) Kalman Filter
7 3 (1.95%) Line Management
7 3 (1.95%) Presales
7 3 (1.95%) Proactive Monitoring
7 3 (1.95%) Server Virtualisation
7 3 (1.95%) Statistics
7 3 (1.95%) Use Case
8 2 (1.30%) Scorecard
Programming Languages
1 2 (1.30%) PowerShell
1 2 (1.30%) SQL
Qualifications
1 7 (4.55%) Degree
2 6 (3.90%) DBS Check
2 6 (3.90%) Security Cleared
3 4 (2.60%) SC Cleared
4 3 (1.95%) A+ Certification
4 3 (1.95%) ITIL Certification
4 3 (1.95%) Microsoft Certification
5 2 (1.30%) Computer Science Degree
5 2 (1.30%) GISP
6 1 (0.65%) CTC Cleared
6 1 (0.65%) Master's Degree
6 1 (0.65%) MCP
6 1 (0.65%) MCSA
6 1 (0.65%) MCSE
Quality Assurance & Compliance
1 12 (7.79%) SLA
2 5 (3.25%) Sarbanes-Oxley
System Software
1 95 (61.69%) Active Directory
2 10 (6.49%) VMware Infrastructure
3 7 (4.55%) XenApp
3 7 (4.55%) XenDesktop
4 5 (3.25%) VMware Workstation
5 4 (2.60%) Hyper-V
6 2 (1.30%) BitLocker
6 2 (1.30%) IAG
6 2 (1.30%) Terminal Services
6 2 (1.30%) Virtual Machines
6 2 (1.30%) XenServer
7 1 (0.65%) VMware ESXi
Systems Management
1 19 (12.34%) SCCM
2 3 (1.95%) Microsoft Intune
2 3 (1.95%) Systems Management Server (SMS)
3 2 (1.30%) Single Sign-On
3 2 (1.30%) WSUS
4 1 (0.65%) AirWatch
4 1 (0.65%) AppManager
4 1 (0.65%) Control-M
Vendors
1 59 (38.31%) Microsoft
2 25 (16.23%) Citrix
3 23 (14.94%) Apple
4 14 (9.09%) Cisco
5 12 (7.79%) VMware
6 11 (7.14%) Sony
7 10 (6.49%) HP
8 9 (5.84%) Ivanti
9 7 (4.55%) Google
10 6 (3.90%) Adobe
10 6 (3.90%) Avaya
11 5 (3.25%) ServiceNow
12 3 (1.95%) Meraki
12 3 (1.95%) Okta
12 3 (1.95%) Remedy
12 3 (1.95%) SolarWinds
13 2 (1.30%) Bloomberg
13 2 (1.30%) CheckPoint
13 2 (1.30%) McAfee
13 2 (1.30%) Reuters