2nd Line Support Contract Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support daily rate in the Midlands is £180, according to job vacancies posted in the 6 months leading up to 15 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
15 Oct 2025
Same period 2024 Same period 2023
Rank 127 110 100
Rank change year-on-year -17 -10 +52
Contract jobs requiring a 2nd Line Support 27 27 47
As % of all contract jobs in the Midlands 0.97% 1.01% 1.63%
As % of the Job Titles category 1.09% 1.09% 1.72%
Number of daily rates quoted 22 16 21
10th Percentile £128 £125 £160
25th Percentile £154 £131 £180
Median daily rate (50th Percentile) £180 £190 £215
Median % change year-on-year -5.26% -11.63% +19.44%
75th Percentile £283 £217 £238
90th Percentile £300 £271 £300
England median daily rate £200 £217 £200
% change year-on-year -7.83% +8.50% -
Number of hourly rates quoted 5 2 4
10th Percentile £17.01 - £14.63
25th Percentile £18.00 - £15.19
Median hourly rate £20.83 £24.18 £18.25
Median % change year-on-year -13.85% +32.49% -8.75%
75th Percentile £21.25 - £21.50
90th Percentile - - -
England median hourly rate £21.25 £23.99 £20.00
% change year-on-year -11.42% +19.95% -16.35%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,483 2,479 2,727
% of contract IT jobs with a recognized job title 89.64% 93.02% 94.65%
Number of daily rates quoted 1,634 1,537 1,899
10th Percentile £225 £225 £213
25th Percentile £360 £358 £363
Median daily rate (50th Percentile) £463 £492 £475
Median % change year-on-year -5.90% +3.47% -
75th Percentile £575 £588 £594
90th Percentile £663 £688 £688
England median daily rate £510 £525 £540
% change year-on-year -2.86% -2.78% -1.82%
Number of hourly rates quoted 176 100 115
10th Percentile £13.62 £12.58 £13.25
25th Percentile £17.83 £15.08 £16.58
Median hourly rate £24.67 £23.05 £20.00
Median % change year-on-year +7.03% +15.25% +13.90%
75th Percentile £31.00 £34.20 £38.38
90th Percentile £50.00 £51.96 £67.50
England median hourly rate £25.15 £43.00 £46.18
% change year-on-year -41.51% -6.89% +66.53%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Daily Rate Trend in the Midlands

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 15 October 2025.

Daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Hourly Rate Trend in the Midlands

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 15 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -17 17 £213 +11.84% 5
East Midlands -4 10 £158 -41.67% 14
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 15 October 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support in the job title.

1 15 (55.56%) Microsoft
2 13 (48.15%) ITIL
3 12 (44.44%) Microsoft 365
4 10 (37.04%) Customer Service
4 10 (37.04%) Windows
4 10 (37.04%) VPN
5 9 (33.33%) Security Cleared
6 8 (29.63%) SC Cleared
6 8 (29.63%) Problem-Solving
6 8 (29.63%) Active Directory
6 8 (29.63%) Microsoft Certification
7 7 (25.93%) Public Sector
7 7 (25.93%) Social Skills
7 7 (25.93%) Mobile Device Management
8 6 (22.22%) Analytical Skills
8 6 (22.22%) Mac OS
8 6 (22.22%) Microsoft Office
8 6 (22.22%) Service Management
8 6 (22.22%) Finance
8 6 (22.22%) Problem Management
8 6 (22.22%) SCCM
9 5 (18.52%) Mitel
9 5 (18.52%) MCDST
9 5 (18.52%) PKI
9 5 (18.52%) Service Delivery
9 5 (18.52%) Change Management
9 5 (18.52%) IPsec
9 5 (18.52%) MCP
9 5 (18.52%) CRM
9 5 (18.52%) DNS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.70%) Microsoft Exchange
Applications
1 6 (22.22%) Microsoft Office
2 4 (14.81%) Microsoft Excel
Cloud Services
1 12 (44.44%) Microsoft 365
2 3 (11.11%) Azure
3 2 (7.41%) Entra ID
Communications & Networking
1 10 (37.04%) VPN
2 5 (18.52%) BGP
2 5 (18.52%) DHCP
2 5 (18.52%) DNS
2 5 (18.52%) IPsec
2 5 (18.52%) MPLS
2 5 (18.52%) TCP/IP
2 5 (18.52%) WAN
3 4 (14.81%) Wireless
4 2 (7.41%) WebEx
5 1 (3.70%) Broadband
5 1 (3.70%) Cisco Firepower
General
1 7 (25.93%) Public Sector
1 7 (25.93%) Social Skills
2 6 (22.22%) Analytical Skills
2 6 (22.22%) Finance
3 4 (14.81%) Electronics
3 4 (14.81%) Manufacturing
3 4 (14.81%) Marketing
3 4 (14.81%) Telecoms
4 1 (3.70%) Advertising
4 1 (3.70%) Local Government
Miscellaneous
1 5 (18.52%) PKI
1 5 (18.52%) Self-Motivation
1 5 (18.52%) Team-Oriented Environment
2 4 (14.81%) Data Centre
3 2 (7.41%) Client/Server
3 2 (7.41%) NHS
3 2 (7.41%) Video Conferencing
4 1 (3.70%) Driving Licence
4 1 (3.70%) Management Information System
Operating Systems
1 10 (37.04%) Windows
2 6 (22.22%) Mac OS
3 5 (18.52%) Windows 10
4 4 (14.81%) Android
Processes & Methodologies
1 13 (48.15%) ITIL
2 10 (37.04%) Customer Service
3 8 (29.63%) Problem-Solving
4 7 (25.93%) Mobile Device Management
5 6 (22.22%) Problem Management
5 6 (22.22%) Service Management
6 5 (18.52%) Change Management
6 5 (18.52%) CRM
6 5 (18.52%) Disk Encryption
6 5 (18.52%) Service Delivery
7 4 (14.81%) Business Intelligence
7 4 (14.81%) Digital Marketing
7 4 (14.81%) Load Balancing
7 4 (14.81%) Programme Management
8 3 (11.11%) ITSM
9 1 (3.70%) Active Listening
9 1 (3.70%) Collaborative Working
9 1 (3.70%) Data Analysis
9 1 (3.70%) Root Cause Analysis
9 1 (3.70%) Workflow
Qualifications
1 9 (33.33%) Security Cleared
2 8 (29.63%) Microsoft Certification
2 8 (29.63%) SC Cleared
3 5 (18.52%) MCDST
3 5 (18.52%) MCP
4 3 (11.11%) Degree
5 1 (3.70%) Azure Certification
5 1 (3.70%) MCSE
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 8 (29.63%) Active Directory
Systems Management
1 6 (22.22%) SCCM
Vendors
1 15 (55.56%) Microsoft
2 5 (18.52%) Apple
2 5 (18.52%) Cisco
2 5 (18.52%) iManage
2 5 (18.52%) Juniper
2 5 (18.52%) Mitel
2 5 (18.52%) ServiceNow
3 4 (14.81%) Dell
3 4 (14.81%) HP
3 4 (14.81%) SAP
4 2 (7.41%) Citrix
4 2 (7.41%) Logitech
4 2 (7.41%) Sage
5 1 (3.70%) CyberArk
5 1 (3.70%) Genesys
5 1 (3.70%) Okta