2nd Line Support Contract Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support daily rate in the Midlands is £180, according to job vacancies posted in the 6 months leading up to 16 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
16 Dec 2025
Same period 2024 Same period 2023
Rank 132 103 76
Rank change year-on-year -29 -27 +77
Contract jobs requiring a 2nd Line Support 30 22 52
As % of all contract jobs in the Midlands 0.95% 0.96% 2.00%
As % of the Job Titles category 1.07% 1.03% 2.13%
Number of daily rates quoted 24 15 25
10th Percentile £128 £125 £139
25th Percentile £154 £133 £163
Median daily rate (50th Percentile) £180 £190 £213
Median % change year-on-year -5.26% -10.59% +12.58%
75th Percentile £244 £205 £238
90th Percentile £293 £210 £290
England median daily rate £190 £217 £200
% change year-on-year -12.44% +8.50% -11.11%
Number of hourly rates quoted 5 2 4
10th Percentile £17.01 £24.66 £14.63
25th Percentile £18.00 £25.39 £15.19
Median hourly rate £20.83 £26.59 £18.25
Median % change year-on-year -21.66% +45.70% -8.75%
75th Percentile £21.25 £27.80 £21.50
90th Percentile - £28.52 -
England median hourly rate £18.44 £23.99 £19.31
% change year-on-year -23.16% +24.24% -13.21%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,806 2,142 2,438
% of contract IT jobs with a recognized job title 89.31% 93.01% 93.77%
Number of daily rates quoted 1,771 1,356 1,688
10th Percentile £213 £213 £213
25th Percentile £364 £360 £363
Median daily rate (50th Percentile) £475 £500 £474
Median % change year-on-year -5.00% +5.54% -0.26%
75th Percentile £575 £588 £588
90th Percentile £650 £700 £677
England median daily rate £510 £525 £533
% change year-on-year -2.86% -1.50% -3.09%
Number of hourly rates quoted 172 84 109
10th Percentile £13.71 £13.95 £14.23
25th Percentile £16.35 £17.00 £17.00
Median hourly rate £22.50 £23.82 £20.00
Median % change year-on-year -5.54% +19.10% +13.51%
75th Percentile £26.68 £31.42 £33.25
90th Percentile £38.48 £51.75 £67.50
England median hourly rate £26.30 £36.00 £45.00
% change year-on-year -26.94% -20.00% +38.46%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Daily Rate Trend in the Midlands

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 16 December 2025.

Daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Hourly Rate Trend in the Midlands

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 16 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -29 19 £200 +5.26% 3
East Midlands -8 11 £158 - 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 16 December 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support in the job title.

1 16 (53.33%) Microsoft 365
2 14 (46.67%) Microsoft
3 13 (43.33%) Customer Service
4 12 (40.00%) ITIL
5 11 (36.67%) Windows
6 10 (33.33%) Security Cleared
7 9 (30.00%) Microsoft Office
7 9 (30.00%) SC Cleared
7 9 (30.00%) Service Management
7 9 (30.00%) VPN
8 8 (26.67%) Mac OS
8 8 (26.67%) Microsoft Certification
9 7 (23.33%) Active Directory
9 7 (23.33%) Problem-Solving
10 6 (20.00%) Android
10 6 (20.00%) Apple
10 6 (20.00%) Business Intelligence
10 6 (20.00%) Cisco
10 6 (20.00%) Dell
10 6 (20.00%) DHCP
10 6 (20.00%) Digital Marketing
10 6 (20.00%) DNS
10 6 (20.00%) HP
10 6 (20.00%) Problem Management
10 6 (20.00%) Programme Management
10 6 (20.00%) SAP
10 6 (20.00%) Wireless
11 5 (16.67%) Change Management
11 5 (16.67%) CRM
11 5 (16.67%) Disk Encryption

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.33%) Microsoft Exchange
Applications
1 9 (30.00%) Microsoft Office
2 4 (13.33%) Microsoft Excel
Cloud Services
1 16 (53.33%) Microsoft 365
2 4 (13.33%) Azure
3 2 (6.67%) Entra ID
Communications & Networking
1 9 (30.00%) VPN
2 6 (20.00%) DHCP
2 6 (20.00%) DNS
2 6 (20.00%) Wireless
3 5 (16.67%) TCP/IP
4 4 (13.33%) BGP
4 4 (13.33%) IPsec
4 4 (13.33%) MPLS
4 4 (13.33%) WAN
5 1 (3.33%) Broadband
5 1 (3.33%) Wi-Fi
General
1 12 (40.00%) Public Sector
2 8 (26.67%) Social Skills
3 6 (20.00%) Analytical Skills
3 6 (20.00%) Electronics
3 6 (20.00%) Finance
3 6 (20.00%) Manufacturing
3 6 (20.00%) Marketing
3 6 (20.00%) Telecoms
4 1 (3.33%) Advertising
4 1 (3.33%) Local Government
Miscellaneous
1 6 (20.00%) Data Centre
1 6 (20.00%) Team-Oriented Environment
2 5 (16.67%) Self-Motivation
3 4 (13.33%) Driving Licence
3 4 (13.33%) PKI
4 2 (6.67%) Video Conferencing
5 1 (3.33%) CCTV
5 1 (3.33%) Client/Server
5 1 (3.33%) Management Information System
5 1 (3.33%) NHS
5 1 (3.33%) Onboarding
Operating Systems
1 11 (36.67%) Windows
2 8 (26.67%) Mac OS
3 6 (20.00%) Android
4 5 (16.67%) Windows 10
5 1 (3.33%) Linux
5 1 (3.33%) Windows Server
Processes & Methodologies
1 13 (43.33%) Customer Service
2 12 (40.00%) ITIL
3 9 (30.00%) Service Management
4 7 (23.33%) Problem-Solving
5 6 (20.00%) Business Intelligence
5 6 (20.00%) Digital Marketing
5 6 (20.00%) Problem Management
5 6 (20.00%) Programme Management
6 5 (16.67%) Change Management
6 5 (16.67%) CRM
6 5 (16.67%) Disk Encryption
6 5 (16.67%) Mobile Device Management
6 5 (16.67%) Service Delivery
7 4 (13.33%) Load Balancing
8 3 (10.00%) Customer Experience
8 3 (10.00%) ITSM
8 3 (10.00%) Multi-Factor Authentication
9 1 (3.33%) Data Analysis
9 1 (3.33%) Hardware Maintenance
9 1 (3.33%) Workflow
Qualifications
1 10 (33.33%) Security Cleared
2 9 (30.00%) SC Cleared
3 8 (26.67%) Microsoft Certification
4 5 (16.67%) MCDST
4 5 (16.67%) MCP
5 2 (6.67%) Degree
6 1 (3.33%) Azure Certification
6 1 (3.33%) DBS Check
6 1 (3.33%) MCSE
Quality Assurance & Compliance
1 1 (3.33%) SLA
System Software
1 7 (23.33%) Active Directory
Systems Management
1 5 (16.67%) SCCM
Vendors
1 14 (46.67%) Microsoft
2 6 (20.00%) Apple
2 6 (20.00%) Cisco
2 6 (20.00%) Dell
2 6 (20.00%) HP
2 6 (20.00%) SAP
3 5 (16.67%) iManage
3 5 (16.67%) Mitel
4 4 (13.33%) Juniper
5 3 (10.00%) ServiceNow
6 2 (6.67%) Logitech
7 1 (3.33%) CyberArk
7 1 (3.33%) Genesys
7 1 (3.33%) VMware