2nd Line Support Contracts in the Midlands

Second Line Support
England > Midlands

The median Second Line Support daily rate in the Midlands is £205, according to job vacancies posted in the 6 months leading up to 11 January 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jan 2025
Same period 2024 Same period 2023
Rank 103 86 149
Rank change year-on-year -17 +63 -20
Contract jobs requiring a 2nd Line Support 20 44 41
As % of all contract jobs advertised in the Midlands 0.92% 1.74% 0.98%
As % of the Job Titles category 0.99% 1.85% 1.03%
Number of daily rates quoted 14 20 26
10th Percentile £136 £125 £137
25th Percentile £170 £181 £158
Median daily rate (50th Percentile) £205 £200 £178
Median % change year-on-year +2.50% +12.68% -4.05%
75th Percentile £240 £238 £225
90th Percentile £388 £296 £250
England median daily rate £225 £200 £225
% change year-on-year +12.50% -11.11% +18.42%
Number of hourly rates quoted 2 2 7
10th Percentile £24.66 £14.61 £15.85
25th Percentile £25.39 £15.16 £17.94
Median hourly rate £26.59 £16.69 £20.00
Median % change year-on-year +59.34% -16.56% +26.10%
75th Percentile £27.80 £18.84 £20.94
90th Percentile £28.52 £19.76 £29.20
England median hourly rate £24.18 £19.31 £22.25
% change year-on-year +25.20% -13.20% +27.14%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,020 2,380 3,962
% of contract IT jobs with a recognized job title 92.62% 93.89% 95.10%
Number of daily rates quoted 1,261 1,611 2,746
10th Percentile £206 £206 £210
25th Percentile £356 £350 £363
Median daily rate (50th Percentile) £485 £463 £475
Median % change year-on-year +4.86% -2.63% +5.56%
75th Percentile £588 £575 £575
90th Percentile £700 £675 £648
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 82 131 139
10th Percentile £14.01 £14.25 £11.69
25th Percentile £17.00 £17.50 £14.70
Median hourly rate £23.71 £22.10 £17.56
Median % change year-on-year +7.29% +25.85% +14.17%
75th Percentile £30.51 £33.88 £20.00
90th Percentile £49.38 £67.50 £42.02
England median hourly rate £35.00 £43.33 £35.00
% change year-on-year -19.22% +23.80% +70.69%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the Midlands.

Daily rate trend for 2nd Line Support in the Midlands

2nd Line Support
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 11 January 2025.

Daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the Midlands.

Hourly rate trend for 2nd Line Support in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 11 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -14 15 £210 +5.00% 8
East Midlands +6 5 £200 -3.61% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 11 January 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support in the job title.

1 9 (45.00%) Microsoft 365
1 9 (45.00%) Windows
2 7 (35.00%) Active Directory
3 6 (30.00%) Microsoft
3 6 (30.00%) Microsoft Exchange
3 6 (30.00%) VPN
3 6 (30.00%) Windows 10
3 6 (30.00%) Problem-Solving
4 5 (25.00%) Social Skills
4 5 (25.00%) SharePoint
4 5 (25.00%) Analytical Skills
5 4 (20.00%) OneDrive
5 4 (20.00%) Security Cleared
5 4 (20.00%) Microsoft Office
5 4 (20.00%) TCP/IP
5 4 (20.00%) Customer Service
6 3 (15.00%) Public Sector
6 3 (15.00%) Windows Server
6 3 (15.00%) Service Delivery
6 3 (15.00%) Firewall
6 3 (15.00%) Legal
6 3 (15.00%) Azure
6 3 (15.00%) Mobile Device Management
6 3 (15.00%) Patch Management
7 2 (10.00%) Driving Licence
7 2 (10.00%) Process Improvement
7 2 (10.00%) SC Cleared
7 2 (10.00%) DV Cleared
7 2 (10.00%) IPsec
7 2 (10.00%) Asset Management

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (30.00%) Microsoft Exchange
2 5 (25.00%) SharePoint
Applications
1 4 (20.00%) Microsoft Office
Cloud Services
1 9 (45.00%) Microsoft 365
2 4 (20.00%) OneDrive
3 3 (15.00%) Azure
4 1 (5.00%) Yammer
Communications & Networking
1 6 (30.00%) VPN
2 4 (20.00%) TCP/IP
3 3 (15.00%) Firewall
4 2 (10.00%) BGP
4 2 (10.00%) IPsec
4 2 (10.00%) MPLS
4 2 (10.00%) WAN
5 1 (5.00%) DNS
5 1 (5.00%) Remote Desktop
5 1 (5.00%) WLAN
General
1 5 (25.00%) Analytical Skills
1 5 (25.00%) Social Skills
2 3 (15.00%) Legal
2 3 (15.00%) Public Sector
3 1 (5.00%) Law
3 1 (5.00%) Organisational Skills
Miscellaneous
1 2 (10.00%) Driving Licence
1 2 (10.00%) PKI
2 1 (5.00%) Management Information System
2 1 (5.00%) Onboarding
2 1 (5.00%) Video Conferencing
Operating Systems
1 9 (45.00%) Windows
2 6 (30.00%) Windows 10
3 3 (15.00%) Windows Server
4 2 (10.00%) Mac OS X
Processes & Methodologies
1 6 (30.00%) Problem-Solving
2 4 (20.00%) Customer Service
3 3 (15.00%) Mobile Device Management
3 3 (15.00%) Patch Management
3 3 (15.00%) Service Delivery
4 2 (10.00%) Asset Management
4 2 (10.00%) Load Balancing
4 2 (10.00%) Process Improvement
4 2 (10.00%) Service Management
5 1 (5.00%) Break/Fix
5 1 (5.00%) Contract Management
5 1 (5.00%) Cybersecurity
5 1 (5.00%) Data Analysis
5 1 (5.00%) Hardware Maintenance
5 1 (5.00%) Incident Management
5 1 (5.00%) ITIL
5 1 (5.00%) ITSM
5 1 (5.00%) Remote Monitoring and Management
5 1 (5.00%) Root Cause Analysis
5 1 (5.00%) Stakeholder Engagement
Programming Languages
1 1 (5.00%) PowerShell
Qualifications
1 4 (20.00%) Security Cleared
2 2 (10.00%) A+ Certification
2 2 (10.00%) Degree
2 2 (10.00%) DV Cleared
2 2 (10.00%) MCP
2 2 (10.00%) SC Cleared
3 1 (5.00%) DBS Check
3 1 (5.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.00%) SLA
2 1 (5.00%) Cyber Essentials
System Software
1 7 (35.00%) Active Directory
Systems Management
1 1 (5.00%) Microsoft Intune
Vendors
1 6 (30.00%) Microsoft
2 2 (10.00%) Juniper
3 1 (5.00%) Citrix
3 1 (5.00%) Logitech
3 1 (5.00%) ServiceNow