2nd Line Support Contract Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support daily rate in the Midlands is £263, according to job vacancies posted in the 6 months leading up to 15 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Sep 2025
Same period 2024 Same period 2023
Rank 122 99 101
Rank change year-on-year -23 +2 +54
Contract jobs requiring a 2nd Line Support 24 34 48
As % of all contract jobs advertised in the Midlands 0.92% 1.26% 1.61%
As % of the Job Titles category 1.03% 1.35% 1.70%
Number of daily rates quoted 19 23 23
10th Percentile £126 £125 £134
25th Percentile £164 £138 £163
Median daily rate (50th Percentile) £263 £200 £195
Median % change year-on-year +31.25% +2.56% +2.63%
75th Percentile £300 £259 £238
90th Percentile £313 £272 £290
England median daily rate £213 £200 £200
% change year-on-year +6.25% - -
Number of hourly rates quoted 5 2 4
10th Percentile £17.01 £15.26 £16.85
25th Percentile £18.00 £16.75 £18.88
Median hourly rate £20.83 £19.23 £20.50
Median % change year-on-year +8.35% -6.22% +3.22%
75th Percentile £21.25 £21.70 £21.50
90th Percentile £23.35 £23.19 -
England median hourly rate £24.00 £23.99 £20.00
% change year-on-year +0.04% +19.95% -16.35%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,325 2,514 2,819
% of contract IT jobs with a recognized job title 89.25% 93.11% 94.60%
Number of daily rates quoted 1,530 1,609 1,949
10th Percentile £218 £250 £223
25th Percentile £358 £374 £363
Median daily rate (50th Percentile) £450 £500 £475
Median % change year-on-year -10.00% +5.26% -
75th Percentile £563 £600 £588
90th Percentile £638 £688 £700
England median daily rate £505 £525 £550
% change year-on-year -3.81% -4.55% -
Number of hourly rates quoted 171 115 110
10th Percentile £12.62 £12.63 £13.16
25th Percentile £16.17 £14.26 £16.50
Median hourly rate £24.50 £21.00 £20.51
Median % change year-on-year +16.67% +2.41% +13.92%
75th Percentile £32.44 £38.63 £30.78
90th Percentile £50.00 £52.26 £67.50
England median hourly rate £25.15 £47.50 £45.00
% change year-on-year -47.05% +5.56% +73.08%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Daily Rate Trend in the Midlands

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 15 September 2025.

Daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Hourly Rate Trend in the Midlands

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 15 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -14 18 £263 +38.16% 6
East Midlands -10 6 £248 -1.00% 13
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 15 September 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support in the job title.

1 12 (50.00%) Microsoft
2 11 (45.83%) VPN
3 10 (41.67%) ITIL
4 9 (37.50%) Security Cleared
4 9 (37.50%) Customer Service
5 8 (33.33%) PKI
5 8 (33.33%) WAN
5 8 (33.33%) IPsec
5 8 (33.33%) Juniper
5 8 (33.33%) MPLS
5 8 (33.33%) BGP
6 7 (29.17%) Windows
6 7 (29.17%) SC Cleared
6 7 (29.17%) Problem-Solving
7 6 (25.00%) Microsoft 365
7 6 (25.00%) Active Directory
8 5 (20.83%) Microsoft Certification
8 5 (20.83%) Service Management
8 5 (20.83%) Mobile Device Management
8 5 (20.83%) Load Balancing
8 5 (20.83%) Social Skills
8 5 (20.83%) Analytical Skills
9 4 (16.67%) Public Sector
9 4 (16.67%) Windows 10
9 4 (16.67%) Problem Management
9 4 (16.67%) SCCM
9 4 (16.67%) ServiceNow
10 3 (12.50%) MCDST
10 3 (12.50%) Degree
10 3 (12.50%) Mitel

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.17%) Microsoft Exchange
1 1 (4.17%) SharePoint
Applications
1 3 (12.50%) Microsoft Excel
2 2 (8.33%) Microsoft Office
Cloud Services
1 6 (25.00%) Microsoft 365
2 3 (12.50%) Azure
3 2 (8.33%) Entra ID
4 1 (4.17%) OneDrive
Communications & Networking
1 11 (45.83%) VPN
2 8 (33.33%) BGP
2 8 (33.33%) IPsec
2 8 (33.33%) MPLS
2 8 (33.33%) WAN
3 3 (12.50%) DHCP
3 3 (12.50%) DNS
3 3 (12.50%) TCP/IP
4 2 (8.33%) Cisco Firepower
4 2 (8.33%) WebEx
5 1 (4.17%) Broadband
General
1 5 (20.83%) Analytical Skills
1 5 (20.83%) Social Skills
2 4 (16.67%) Public Sector
3 2 (8.33%) Finance
4 1 (4.17%) Advertising
4 1 (4.17%) Local Government
Miscellaneous
1 8 (33.33%) PKI
2 3 (12.50%) Self-Motivation
2 3 (12.50%) Team-Oriented Environment
3 2 (8.33%) Client/Server
3 2 (8.33%) NHS
4 1 (4.17%) Driving Licence
4 1 (4.17%) Management Information System
4 1 (4.17%) Video Conferencing
Operating Systems
1 7 (29.17%) Windows
2 4 (16.67%) Windows 10
3 1 (4.17%) Mac OS
Processes & Methodologies
1 10 (41.67%) ITIL
2 9 (37.50%) Customer Service
3 7 (29.17%) Problem-Solving
4 5 (20.83%) Load Balancing
4 5 (20.83%) Mobile Device Management
4 5 (20.83%) Service Management
5 4 (16.67%) Problem Management
6 3 (12.50%) Change Management
6 3 (12.50%) CRM
6 3 (12.50%) Disk Encryption
6 3 (12.50%) ITSM
6 3 (12.50%) Service Delivery
7 1 (4.17%) Active Listening
7 1 (4.17%) Asset Management
7 1 (4.17%) Cybersecurity
7 1 (4.17%) Data Analysis
7 1 (4.17%) Patch Management
7 1 (4.17%) Root Cause Analysis
7 1 (4.17%) Workflow
Qualifications
1 9 (37.50%) Security Cleared
2 7 (29.17%) SC Cleared
3 5 (20.83%) Microsoft Certification
4 3 (12.50%) Degree
4 3 (12.50%) MCDST
4 3 (12.50%) MCP
5 1 (4.17%) Azure Certification
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 6 (25.00%) Active Directory
Systems Management
1 4 (16.67%) SCCM
2 1 (4.17%) Microsoft Intune
Vendors
1 12 (50.00%) Microsoft
2 8 (33.33%) Juniper
3 4 (16.67%) ServiceNow
4 3 (12.50%) iManage
4 3 (12.50%) Mitel
5 2 (8.33%) Cisco
5 2 (8.33%) Citrix
5 2 (8.33%) Sage
6 1 (4.17%) Apple
6 1 (4.17%) CyberArk
6 1 (4.17%) Genesys
6 1 (4.17%) Logitech
6 1 (4.17%) Okta