2nd Line Support Jobs in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 161 224 253
Rank change year-on-year +63 +29 -6
Permanent jobs requiring a 2nd Line Support 106 99 72
As % of all permanent jobs advertised in the Midlands 1.49% 0.82% 0.79%
As % of the Job Titles category 1.61% 0.87% 0.88%
Number of salaries quoted 106 83 64
10th Percentile £26,250 £24,100 £23,000
25th Percentile £26,500 £26,750 £24,000
Median annual salary (50th Percentile) £30,500 £29,500 £28,500
Median % change year-on-year +3.39% +3.51% +9.62%
75th Percentile £34,313 £33,750 £33,000
90th Percentile £38,875 £37,250 £33,750
England median annual salary £31,500 £31,250 £32,000
% change year-on-year +0.80% -2.34% +6.67%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,564 11,424 8,155
% of permanent jobs with a recognized job title 92.39% 94.44% 89.69%
Number of salaries quoted 2,807 8,443 4,585
10th Percentile £27,000 £26,250 £28,500
25th Percentile £32,500 £33,750 £37,500
Median annual salary (50th Percentile) £48,000 £47,500 £52,500
Median % change year-on-year +1.05% -9.52% +5.00%
75th Percentile £62,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £56,000 £53,000 £60,800
% change year-on-year +5.66% -12.83% +1.33%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the Midlands.

Salary trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 20 May 2025.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +49 65 £31,500 +6.78% 6
West Midlands +41 41 £30,500 +3.39% 13
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 20 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 62 (58.49%) Windows
2 61 (57.55%) Active Directory
3 60 (56.60%) Microsoft
4 58 (54.72%) Social Skills
5 49 (46.23%) Microsoft 365
6 47 (44.34%) Problem-Solving
7 45 (42.45%) Customer Service
8 38 (35.85%) Azure
9 28 (26.42%) Driving Licence
10 24 (22.64%) SLA
11 22 (20.75%) Cisco
12 21 (19.81%) Mac OS
13 19 (17.92%) Cybersecurity
14 18 (16.98%) Microsoft Exchange
15 17 (16.04%) WAN
16 16 (15.09%) Windows 10
17 15 (14.15%) Mentoring
18 14 (13.21%) LAN
18 14 (13.21%) Entra ID
19 13 (12.26%) Law
19 13 (12.26%) Inclusion and Diversity
20 12 (11.32%) Windows Server
20 12 (11.32%) SharePoint
20 12 (11.32%) Microsoft Intune
21 10 (9.43%) OneDrive
22 8 (7.55%) Analytical Skills
22 8 (7.55%) CCNA
22 8 (7.55%) Cisco Certification
22 8 (7.55%) Organisational Skills
23 7 (6.60%) Logistics

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (16.98%) Microsoft Exchange
2 12 (11.32%) SharePoint
3 1 (0.94%) Exchange Server 2010
3 1 (0.94%) Exchange Server 2013
Applications
1 5 (4.72%) Microsoft Office
Business Applications
1 1 (0.94%) Remedy ITSM
Cloud Services
1 49 (46.23%) Microsoft 365
2 38 (35.85%) Azure
3 14 (13.21%) Entra ID
4 10 (9.43%) OneDrive
5 5 (4.72%) Mimecast
Communications & Networking
1 17 (16.04%) WAN
2 14 (13.21%) LAN
3 6 (5.66%) Firewall
3 6 (5.66%) VoIP
3 6 (5.66%) Wi-Fi
4 3 (2.83%) DNS
4 3 (2.83%) SD-WAN
4 3 (2.83%) VLAN
5 1 (0.94%) Ethernet
5 1 (0.94%) Internet
5 1 (0.94%) Intranet
5 1 (0.94%) PBX
5 1 (0.94%) Remote Desktop
5 1 (0.94%) Skype
Database & Business Intelligence
1 4 (3.77%) SQL Server
General
1 58 (54.72%) Social Skills
2 13 (12.26%) Inclusion and Diversity
2 13 (12.26%) Law
3 8 (7.55%) Analytical Skills
3 8 (7.55%) Organisational Skills
4 5 (4.72%) Marketing
5 4 (3.77%) Public Sector
6 3 (2.83%) Finance
6 3 (2.83%) Legal
7 1 (0.94%) Advertising
Miscellaneous
1 28 (26.42%) Driving Licence
2 5 (4.72%) Onboarding
3 3 (2.83%) Data Protection Act
3 3 (2.83%) EPoS
4 1 (0.94%) Client/Server
4 1 (0.94%) Data Centre
4 1 (0.94%) Smartphone
4 1 (0.94%) Video Conferencing
Operating Systems
1 62 (58.49%) Windows
2 21 (19.81%) Mac OS
3 16 (15.09%) Windows 10
4 12 (11.32%) Windows Server
5 5 (4.72%) Apple iOS
6 3 (2.83%) Linux
6 3 (2.83%) Windows 7
7 2 (1.89%) Windows Server 2016
7 2 (1.89%) Windows Server 2019
Processes & Methodologies
1 47 (44.34%) Problem-Solving
2 45 (42.45%) Customer Service
3 19 (17.92%) Cybersecurity
4 15 (14.15%) Mentoring
5 7 (6.60%) ITIL
5 7 (6.60%) Logistics
6 6 (5.66%) Incident Management
6 6 (5.66%) Mobile Device Management
7 5 (4.72%) Batch Management
7 5 (4.72%) ITSM
7 5 (4.72%) Kalman Filter
7 5 (4.72%) Patch Management
7 5 (4.72%) Problem Management
8 4 (3.77%) Customer Experience
8 4 (3.77%) Data Protection
8 4 (3.77%) Service Delivery
9 3 (2.83%) Case Management
9 3 (2.83%) Project Delivery
9 3 (2.83%) Security Monitoring
10 2 (1.89%) Proactive Monitoring
Programming Languages
1 7 (6.60%) PowerShell
2 5 (4.72%) SQL
Qualifications
1 8 (7.55%) CCNA
1 8 (7.55%) Cisco Certification
2 6 (5.66%) SC Cleared
2 6 (5.66%) Security Cleared
3 4 (3.77%) ITIL Certification
4 1 (0.94%) DBS Check
4 1 (0.94%) Degree
Quality Assurance & Compliance
1 24 (22.64%) SLA
2 2 (1.89%) ISO 9000
System Software
1 61 (57.55%) Active Directory
2 3 (2.83%) Hyper-V
2 3 (2.83%) VMware Infrastructure
2 3 (2.83%) vSphere
3 2 (1.89%) XenApp
4 1 (0.94%) BitLocker
4 1 (0.94%) Firmware
4 1 (0.94%) Virtual Desktop
Systems Management
1 12 (11.32%) Microsoft Intune
2 5 (4.72%) Jamf Pro
3 1 (0.94%) Norton AntiVirus
3 1 (0.94%) SCCM
Vendors
1 60 (56.60%) Microsoft
2 22 (20.75%) Cisco
3 6 (5.66%) Sophos
3 6 (5.66%) VMware
4 5 (4.72%) Barracuda Networks
4 5 (4.72%) Sage
5 4 (3.77%) ServiceNow
6 3 (2.83%) Meraki
7 2 (1.89%) CheckPoint
7 2 (1.89%) Citrix
7 2 (1.89%) Fujitsu
7 2 (1.89%) SonicWALL
8 1 (0.94%) Apple
8 1 (0.94%) HP
8 1 (0.94%) McAfee
8 1 (0.94%) MobileIron
8 1 (0.94%) Remedy
8 1 (0.94%) Symantec