Period
to 20 November 2017

The median contractor rate for a 2nd Line Support was £135 per day in advertised job vacancies in the Midlands during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 160 185 128
Rank change year-on-year +25 -57 -32
Contract jobs requiring a 2nd Line Support 81 76 112
As % of all contract IT jobs advertised in the Midlands 0.99% 0.79% 1.32%
As % of the Job Titles category 1.05% 0.82% 1.39%
Number of daily rates quoted 37 24 35
Midlands median daily rate £135 £138 £140
Median daily rate % change year-on-year -1.82% -1.79% -15.15%
10th Percentile £100 £110 £93
90th Percentile £238 £189 £223
England median daily rate £145 £160 £162
% change year-on-year -9.38% -0.93% -2.12%
Number of hourly rates quoted 23 28 59
Midlands median hourly rate £13.23 £15.00 £13.00
Median hourly rate % change year-on-year -11.83% +15.38% -3.70%
10th Percentile £11.00 £10.84 £10.68
90th Percentile £16.40 £20.66 £18.00
England median hourly rate £15.00 £15.25 £15.00
% change year-on-year -1.64% +1.67% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Midlands
Contract vacancies in the Midlands with a recognized job title 7729 9217 8067
% of contract IT jobs with a recognized job title 94.80% 95.37% 95.37%
Number of daily rates quoted 4826 5600 4666
Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £217 £234 £213
90th Percentile £550 £553 £530
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 367 365 456
Midlands median hourly rate £15.50 £15.00 £15.06
Median hourly rate % change year-on-year +3.33% -0.40% -2.84%
10th Percentile £10.21 £10.00 £10.20
90th Percentile £45.00 £39.50 £37.50
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the Midlands.

Contractor daily rate trend for 2nd Line Support in the Midlands

2nd Line Support
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing 2nd Line Support in the Midlands over the 6 months to 20 November 2017.

Contractor daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the Midlands.

Contractor hourly rate trend for 2nd Line Support in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +29 57 £140 +3.70% 7
East Midlands +1 24 £130 -14.75% 7
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 20 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region featuring 2nd Line Support in the job title.

1 56 (69.14%) Windows
2 34 (41.98%) Microsoft
3 30 (37.04%) Active Directory
4 27 (33.33%) Windows 7
5 25 (30.86%) ITIL
6 24 (29.63%) Microsoft Office
7 22 (27.16%) Windows 10
7 22 (27.16%) Office 365
8 19 (23.46%) Citrix
9 12 (14.81%) Windows 8
9 12 (14.81%) Windows Server
10 11 (13.58%) SCCM
11 10 (12.35%) Blackberry
11 10 (12.35%) Microsoft Certification
11 10 (12.35%) MS Exchange
11 10 (12.35%) Remote Desktop
12 9 (11.11%) Blackberry Enterprise Server
12 9 (11.11%) Security Cleared
12 9 (11.11%) Incident Management
13 8 (9.88%) SC Cleared
13 8 (9.88%) Windows Server 2008
13 8 (9.88%) VMware
13 8 (9.88%) HP
14 7 (8.64%) Dell
14 7 (8.64%) SLA
14 7 (8.64%) Microsoft App-V
14 7 (8.64%) Service Management
14 7 (8.64%) Knowledge Management
14 7 (8.64%) Windows Server 2012
15 6 (7.41%) Fat Client

2nd Line Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.35%) MS Exchange
2 9 (11.11%) Blackberry Enterprise Server
3 5 (6.17%) IBM Notes
4 4 (4.94%) SharePoint
5 3 (3.70%) Exchange Server 2003
6 2 (2.47%) Exchange Server 2010
6 2 (2.47%) SharePoint 2013
7 1 (1.23%) Live Communications Server
Applications
1 24 (29.63%) Microsoft Office
2 1 (1.23%) Microsoft Excel
Business Applications
1 1 (1.23%) Dynamics AX
Cloud Services
1 22 (27.16%) Office 365
2 1 (1.23%) G Suite
Communications & Networking
1 10 (12.35%) Remote Desktop
2 5 (6.17%) DHCP
2 5 (6.17%) TCP/IP
3 4 (4.94%) DNS
3 4 (4.94%) LAN
4 3 (3.70%) VPN
4 3 (3.70%) WAN
5 2 (2.47%) CTI
5 2 (2.47%) Internet
5 2 (2.47%) Unified Communications
6 1 (1.23%) 3G
6 1 (1.23%) 4G
6 1 (1.23%) ADSL
6 1 (1.23%) Intranet
6 1 (1.23%) SAN
6 1 (1.23%) VLAN
6 1 (1.23%) Wi-Fi
6 1 (1.23%) Wireless
Database & Business Intelligence
1 2 (2.47%) MS Access
1 2 (2.47%) Relational Database
2 1 (1.23%) SQL Server
General
1 3 (3.70%) Finance
2 1 (1.23%) Games
2 1 (1.23%) Legal
2 1 (1.23%) Local Government
2 1 (1.23%) Military
Miscellaneous
1 10 (12.35%) Blackberry
2 6 (7.41%) Fat Client
2 6 (7.41%) Thin Client
3 4 (4.94%) Driving Licence
4 3 (3.70%) Management Information System
5 2 (2.47%) Data Centre
5 2 (2.47%) Smartphone
6 1 (1.23%) Clustering
6 1 (1.23%) CMDB
6 1 (1.23%) NHS
Operating Systems
1 56 (69.14%) Windows
2 27 (33.33%) Windows 7
3 22 (27.16%) Windows 10
4 12 (14.81%) Windows 8
4 12 (14.81%) Windows Server
5 8 (9.88%) Windows Server 2008
6 7 (8.64%) Windows Server 2012
7 6 (7.41%) Windows XP
8 4 (4.94%) Android
8 4 (4.94%) Apple iOS
9 2 (2.47%) Mac OS X
10 1 (1.23%) Solaris
10 1 (1.23%) Unix
10 1 (1.23%) Windows Server 2003
Processes & Methodologies
1 25 (30.86%) ITIL
2 9 (11.11%) Incident Management
3 7 (8.64%) Knowledge Management
3 7 (8.64%) Service Management
4 4 (4.94%) Asset Management
4 4 (4.94%) ITIL V3
4 4 (4.94%) Migration
5 3 (3.70%) Disaster Recovery
5 3 (3.70%) Line Management
5 3 (3.70%) Mentoring
5 3 (3.70%) Problem Management
6 2 (2.47%) CRM
6 2 (2.47%) Data Loss Prevention
6 2 (2.47%) Data Protection
6 2 (2.47%) Data Security
6 2 (2.47%) Desktop Virtualisation
6 2 (2.47%) Service Delivery
6 2 (2.47%) Software Licensing
6 2 (2.47%) Ticket Management
7 1 (1.23%) Break/Fix
Programming Languages
1 3 (3.70%) SQL
2 2 (2.47%) PowerShell
2 2 (2.47%) VBScript
3 1 (1.23%) C
3 1 (1.23%) Java
3 1 (1.23%) VB
Qualifications
1 10 (12.35%) Microsoft Certification
2 9 (11.11%) Security Cleared
3 8 (9.88%) SC Cleared
4 6 (7.41%) MCSA
5 3 (3.70%) Cisco Certification
5 3 (3.70%) MCP
6 2 (2.47%) A+ Certification
6 2 (2.47%) CCNA
6 2 (2.47%) DBS Check
6 2 (2.47%) MCSE
7 1 (1.23%) CCENT
7 1 (1.23%) DV Cleared
7 1 (1.23%) ECDL
7 1 (1.23%) ITIL Certification
7 1 (1.23%) MCITP
Quality Assurance & Compliance
1 7 (8.64%) SLA
System Software
1 30 (37.04%) Active Directory
2 7 (8.64%) Microsoft App-V
3 2 (2.47%) XenDesktop
4 1 (1.23%) Hyper-V
4 1 (1.23%) VMware Infrastructure
4 1 (1.23%) XenApp
Systems Management
1 11 (13.58%) SCCM
2 1 (1.23%) Microsoft Clustering
2 1 (1.23%) NetBackup
2 1 (1.23%) Netcool
2 1 (1.23%) OpenView Configuration Management
2 1 (1.23%) Symantec Enterprise Vault
2 1 (1.23%) Unicenter
Vendors
1 34 (41.98%) Microsoft
2 19 (23.46%) Citrix
3 8 (9.88%) HP
3 8 (9.88%) VMware
4 7 (8.64%) Dell
5 5 (6.17%) Lotus
6 3 (3.70%) Apple
7 2 (2.47%) Avaya
7 2 (2.47%) Bomgar
7 2 (2.47%) IBM
8 1 (1.23%) Cisco
8 1 (1.23%) EMC
8 1 (1.23%) Google
8 1 (1.23%) Meridio
8 1 (1.23%) Oracle
8 1 (1.23%) PeopleSoft
8 1 (1.23%) Symantec
8 1 (1.23%) Veritas