Period
to 20 November 2017

The median contractor rate for a 2nd Line Support was £140 per day in advertised job vacancies in the West Midlands during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 131 160 120
Rank change year-on-year +29 -40 -37
Contract jobs requiring a 2nd Line Support 57 51 56
As % of all contract IT jobs advertised in the West Midlands 1.19% 0.83% 1.13%
As % of the Job Titles category 1.25% 0.88% 1.19%
Number of daily rates quoted 21 19 18
West Midlands median daily rate £140 £135 £140
Median daily rate % change year-on-year +3.70% -3.57% -15.15%
10th Percentile £100 £109 £102
90th Percentile £190 £180 £197
England median daily rate £145 £160 £162
% change year-on-year -9.38% -0.93% -2.12%
Number of hourly rates quoted 17 18 28
West Midlands median hourly rate £13.00 £14.88 £14.67
Median hourly rate % change year-on-year -12.61% +1.40% +12.85%
10th Percentile £11.00 £11.31 £10.08
90th Percentile £16.20 £20.40 £18.15
England median hourly rate £15.00 £15.25 £15.00
% change year-on-year -1.64% +1.67% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4542 5822 4705
% of contract IT jobs with a recognized job title 94.59% 95.05% 94.80%
Number of daily rates quoted 2864 3494 2693
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £234 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 200 236 274
West Midlands median hourly rate £17.38 £15.00 £17.00
Median hourly rate % change year-on-year +15.83% -11.76% +5.07%
10th Percentile £10.50 £10.00 £10.54
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the West Midlands.

Contractor daily rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 20 November 2017.

Contractor daily rate histogram for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the West Midlands.

Contractor hourly rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +15 17 £170 +13.33% 2
Solihull +17 10 - - 1
Coventry +21 7 £113 -
Shropshire +18 4 £114 - 2
Worcestershire +10 4 - - 1
Wolverhampton - 3 £113 -
Herefordshire +2 2 £150 -
Warwickshire -10 2 £110 -16.98%
Wednesbury - 2 - -
Staffordshire +8 1 - - 2
Halesowen - 1 £114 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 44 (77.19%) Windows
2 27 (47.37%) Microsoft
3 23 (40.35%) Windows 7
4 21 (36.84%) Active Directory
4 21 (36.84%) Microsoft Office
5 19 (33.33%) ITIL
5 19 (33.33%) Office 365
6 15 (26.32%) Windows 10
6 15 (26.32%) Citrix
7 9 (15.79%) Windows Server
8 8 (14.04%) Windows 8
8 8 (14.04%) Security Cleared
8 8 (14.04%) VMware
8 8 (14.04%) Blackberry
8 8 (14.04%) MS Exchange
9 7 (12.28%) Blackberry Enterprise Server
9 7 (12.28%) Microsoft Certification
9 7 (12.28%) Microsoft App-V
9 7 (12.28%) Knowledge Management
9 7 (12.28%) SC Cleared
9 7 (12.28%) SCCM
9 7 (12.28%) Remote Desktop
10 6 (10.53%) Incident Management
10 6 (10.53%) Dell
11 5 (8.77%) TCP/IP
11 5 (8.77%) SLA
11 5 (8.77%) MCSA
11 5 (8.77%) Service Management
11 5 (8.77%) Windows Server 2008
12 4 (7.02%) Fat Client

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) MS Exchange
2 7 (12.28%) Blackberry Enterprise Server
3 3 (5.26%) IBM Notes
4 2 (3.51%) SharePoint
5 1 (1.75%) Exchange Server 2003
5 1 (1.75%) Live Communications Server
Applications
1 21 (36.84%) Microsoft Office
2 1 (1.75%) Microsoft Excel
Business Applications
1 1 (1.75%) Dynamics AX
Cloud Services
1 19 (33.33%) Office 365
Communications & Networking
1 7 (12.28%) Remote Desktop
2 5 (8.77%) TCP/IP
3 4 (7.02%) DHCP
4 3 (5.26%) DNS
4 3 (5.26%) LAN
5 2 (3.51%) WAN
6 1 (1.75%) 3G
6 1 (1.75%) 4G
6 1 (1.75%) ADSL
6 1 (1.75%) Internet
6 1 (1.75%) Intranet
6 1 (1.75%) SAN
6 1 (1.75%) VLAN
6 1 (1.75%) VPN
6 1 (1.75%) Wi-Fi
6 1 (1.75%) Wireless
Database & Business Intelligence
1 2 (3.51%) MS Access
2 1 (1.75%) SQL Server
General
1 1 (1.75%) Finance
1 1 (1.75%) Legal
1 1 (1.75%) Local Government
1 1 (1.75%) Military
Miscellaneous
1 8 (14.04%) Blackberry
2 4 (7.02%) Driving Licence
2 4 (7.02%) Fat Client
2 4 (7.02%) Thin Client
3 2 (3.51%) Data Centre
4 1 (1.75%) Clustering
4 1 (1.75%) CMDB
4 1 (1.75%) NHS
4 1 (1.75%) Smartphone
Operating Systems
1 44 (77.19%) Windows
2 23 (40.35%) Windows 7
3 15 (26.32%) Windows 10
4 9 (15.79%) Windows Server
5 8 (14.04%) Windows 8
6 5 (8.77%) Windows Server 2008
7 4 (7.02%) Windows Server 2012
8 3 (5.26%) Windows XP
9 2 (3.51%) Mac OS X
10 1 (1.75%) Android
10 1 (1.75%) Apple iOS
10 1 (1.75%) Solaris
10 1 (1.75%) Unix
10 1 (1.75%) Windows Server 2003
Processes & Methodologies
1 19 (33.33%) ITIL
2 7 (12.28%) Knowledge Management
3 6 (10.53%) Incident Management
4 5 (8.77%) Service Management
5 4 (7.02%) ITIL V3
6 3 (5.26%) Line Management
6 3 (5.26%) Mentoring
7 2 (3.51%) Asset Management
7 2 (3.51%) Data Security
7 2 (3.51%) Service Delivery
7 2 (3.51%) Software Licensing
7 2 (3.51%) Ticket Management
8 1 (1.75%) Business Continuity
8 1 (1.75%) Demand Management
8 1 (1.75%) Disaster Recovery
8 1 (1.75%) ERP
8 1 (1.75%) Mathematics
8 1 (1.75%) Migration
8 1 (1.75%) Problem Management
8 1 (1.75%) Root Cause Analysis
Programming Languages
1 3 (5.26%) SQL
2 1 (1.75%) C
2 1 (1.75%) Java
Qualifications
1 8 (14.04%) Security Cleared
2 7 (12.28%) Microsoft Certification
2 7 (12.28%) SC Cleared
3 5 (8.77%) MCSA
4 3 (5.26%) Cisco Certification
4 3 (5.26%) MCP
5 2 (3.51%) A+ Certification
5 2 (3.51%) CCNA
5 2 (3.51%) DBS Check
6 1 (1.75%) CCENT
6 1 (1.75%) DV Cleared
6 1 (1.75%) ECDL
6 1 (1.75%) ITIL Certification
6 1 (1.75%) MCSE
Quality Assurance & Compliance
1 5 (8.77%) SLA
System Software
1 21 (36.84%) Active Directory
2 7 (12.28%) Microsoft App-V
3 1 (1.75%) Hyper-V
3 1 (1.75%) VMware Infrastructure
3 1 (1.75%) XenApp
Systems Management
1 7 (12.28%) SCCM
2 1 (1.75%) Microsoft Clustering
2 1 (1.75%) NetBackup
2 1 (1.75%) Netcool
2 1 (1.75%) OpenView Configuration Management
2 1 (1.75%) Symantec Enterprise Vault
2 1 (1.75%) Unicenter
Vendors
1 27 (47.37%) Microsoft
2 15 (26.32%) Citrix
3 8 (14.04%) VMware
4 6 (10.53%) Dell
5 4 (7.02%) HP
6 3 (5.26%) Lotus
7 2 (3.51%) Avaya
7 2 (3.51%) IBM
8 1 (1.75%) Apple
8 1 (1.75%) Cisco
8 1 (1.75%) EMC
8 1 (1.75%) Meridio
8 1 (1.75%) Oracle
8 1 (1.75%) Symantec
8 1 (1.75%) Veritas