2nd Line Support Contracts in the West Midlands

Second Line Support
England > West Midlands

The median Second Line Support daily rate in the West Midlands is £200 according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 63 125 113
Rank change year-on-year +62 -12 -6
Contract jobs requiring a 2nd Line Support 46 16 60
As % of all contract jobs advertised in the West Midlands 2.38% 0.66% 1.66%
As % of the Job Titles category 2.61% 0.70% 1.72%
Number of daily rates quoted 25 8 32
10th Percentile £164 £125 £120
25th Percentile £188 £154 £139
Median daily rate (50th Percentile) £200 £183 £180
Median % change year-on-year +9.59% +1.39% -14.29%
75th Percentile £300 £258 £232
90th Percentile £338 £285 £286
England median daily rate £200 £225 £190
% change year-on-year -11.11% +18.42% +10.14%
Number of hourly rates quoted 7 1 20
10th Percentile £17.15 - £14.93
25th Percentile £17.25 £27.54 £15.57
Median hourly rate £17.50 £34.57 £18.00
Median % change year-on-year -49.37% +92.03% +20.00%
75th Percentile £19.06 £41.59 £19.86
90th Percentile £20.37 - £23.75
England median hourly rate £17.72 £20.21 £19.86
% change year-on-year -12.32% +1.76% +7.35%

All Contract IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,762 2,284 3,481
% of contract IT jobs with a recognized job title 91.30% 94.69% 96.56%
Number of daily rates quoted 1,188 1,571 2,548
10th Percentile £259 £250 £213
25th Percentile £363 £388 £363
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +17.28%
75th Percentile £600 £600 £575
90th Percentile £700 £688 £675
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 134 69 85
10th Percentile £12.01 £12.50 £12.30
25th Percentile £15.00 £15.10 £14.00
Median hourly rate £22.25 £19.00 £17.00
Median % change year-on-year +17.11% +11.76% +6.25%
75th Percentile £42.31 £27.13 £20.00
90th Percentile £55.88 £54.50 £23.15
England median hourly rate £35.50 £45.00 £22.50
% change year-on-year -21.11% +100.00% +0.36%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the West Midlands.

Daily rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing 2nd Line Support in the West Midlands over the 6 months to 24 April 2024.

Daily rate histogram for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the West Midlands.

Hourly rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +27 21 £200 +23.08% 10
Solihull -4 15 £325 +12.07% 1
Warwickshire +7 5 £225 - 3
Worcestershire - 2 £193 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 24 April 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 24 (52.17%) WAN
2 18 (39.13%) Juniper
2 18 (39.13%) MPLS
2 18 (39.13%) BGP
2 18 (39.13%) IPsec
2 18 (39.13%) PKI
3 16 (34.78%) Security Cleared
3 16 (34.78%) Windows
4 15 (32.61%) Social Skills
5 13 (28.26%) Microsoft
6 12 (26.09%) Incident Management
7 11 (23.91%) Active Directory
7 11 (23.91%) Microsoft 365
8 9 (19.57%) Windows 10
8 9 (19.57%) Customer Service
9 8 (17.39%) Public Sector
9 8 (17.39%) VPN
9 8 (17.39%) DNS
10 7 (15.22%) SC Cleared
10 7 (15.22%) Self-Motivation
11 6 (13.04%) SD-WAN
11 6 (13.04%) Microsoft Office
12 5 (10.87%) TCP/IP
12 5 (10.87%) SCCM
12 5 (10.87%) VMware Infrastructure
12 5 (10.87%) Firewall
12 5 (10.87%) VMware
12 5 (10.87%) Windows Server 2019
12 5 (10.87%) Windows Server
12 5 (10.87%) Windows Server 2012

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.35%) Microsoft Exchange
2 1 (2.17%) SharePoint
Applications
1 6 (13.04%) Microsoft Office
Cloud Services
1 11 (23.91%) Microsoft 365
2 3 (6.52%) Azure
3 1 (2.17%) OneDrive
Communications & Networking
1 24 (52.17%) WAN
2 18 (39.13%) BGP
2 18 (39.13%) IPsec
2 18 (39.13%) MPLS
3 8 (17.39%) DNS
3 8 (17.39%) VPN
4 6 (13.04%) SD-WAN
5 5 (10.87%) Firewall
5 5 (10.87%) TCP/IP
6 3 (6.52%) DHCP
6 3 (6.52%) LAN
6 3 (6.52%) VLAN
6 3 (6.52%) VoIP
6 3 (6.52%) Wi-Fi
7 2 (4.35%) Junos
7 2 (4.35%) Remote Desktop
8 1 (2.17%) Ethernet
General
1 15 (32.61%) Social Skills
2 8 (17.39%) Public Sector
3 3 (6.52%) Documentation Skills
4 1 (2.17%) Analytical Skills
4 1 (2.17%) Finance
Miscellaneous
1 18 (39.13%) PKI
2 7 (15.22%) Self-Motivation
3 4 (8.70%) Driving Licence
4 3 (6.52%) Clustering
5 2 (4.35%) iPad
6 1 (2.17%) EPoS
6 1 (2.17%) PDA
Operating Systems
1 16 (34.78%) Windows
2 9 (19.57%) Windows 10
3 5 (10.87%) Windows Server
3 5 (10.87%) Windows Server 2012
3 5 (10.87%) Windows Server 2019
4 4 (8.70%) Linux
5 3 (6.52%) Mac OS
6 2 (4.35%) Windows Server 2008
6 2 (4.35%) Windows Server 2016
7 1 (2.17%) Android
Processes & Methodologies
1 12 (26.09%) Incident Management
2 9 (19.57%) Customer Service
3 5 (10.87%) Mobile Device Management
4 4 (8.70%) Cybersecurity
4 4 (8.70%) Network Monitoring
4 4 (8.70%) Proactive Monitoring
4 4 (8.70%) Problem-Solving
4 4 (8.70%) Security Monitoring
5 3 (6.52%) Decision-Making
5 3 (6.52%) Quality Management
6 2 (4.35%) Asset Management
6 2 (4.35%) Load Balancing
7 1 (2.17%) ERP
7 1 (2.17%) ITIL
7 1 (2.17%) Service Delivery
7 1 (2.17%) Software Testing
7 1 (2.17%) Test Scripting
7 1 (2.17%) WFM
Programming Languages
1 3 (6.52%) PowerShell
Qualifications
1 16 (34.78%) Security Cleared
2 7 (15.22%) SC Cleared
3 4 (8.70%) Degree
4 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 4 (8.70%) ISO 9000
2 1 (2.17%) SLA
System Software
1 11 (23.91%) Active Directory
2 5 (10.87%) VMware Infrastructure
3 3 (6.52%) Hyper-V
4 2 (4.35%) Terminal Services
Systems Management
1 5 (10.87%) SCCM
2 4 (8.70%) Microsoft Intune
3 3 (6.52%) Autotask
3 3 (6.52%) Failover Clustering
3 3 (6.52%) Jamf Pro
Vendors
1 18 (39.13%) Juniper
2 13 (28.26%) Microsoft
3 5 (10.87%) VMware
4 4 (8.70%) Cisco
5 3 (6.52%) Apple
5 3 (6.52%) Datto
5 3 (6.52%) Fujitsu
6 2 (4.35%) Citrix
7 1 (2.17%) ServiceNow