Period
to 14 December 2018

The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies in the West Midlands during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > West Midlands
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 144 137 161
Rank change year-on-year -7 +24 -36
Contract jobs requiring a 2nd Line Support 63 46 46
As % of all contract IT jobs advertised in the West Midlands 1.21% 0.94% 0.78%
As % of the Job Titles category 1.27% 0.99% 0.82%
Number of daily rates quoted 27 18 16
West Midlands median daily rate £150 £135 £133
Median daily rate % change year-on-year +11.11% +1.89% -8.62%
10th Percentile £104 £100 £110
90th Percentile £218 £219 £165
England median daily rate £163 £145 £165
% change year-on-year +12.07% -12.12% -
Number of hourly rates quoted 25 15 14
West Midlands median hourly rate £16.00 £12.42 £14.38
Median hourly rate % change year-on-year +28.82% -13.60% +8.49%
10th Percentile £11.40 £11.00 £11.06
90th Percentile £21.50 £15.60 £18.53
England median hourly rate £16.00 £14.50 £15.25
% change year-on-year +10.34% -4.92% +1.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,966 4,640 5,622
% of contract IT jobs with a recognized job title 95.44% 95.04% 95.01%
Number of daily rates quoted 3,088 2,946 3,394
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £238 £211 £225
90th Percentile £575 £543 £541
England median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 192 196 231
West Midlands median hourly rate £15.85 £17.50 £15.00
Median hourly rate % change year-on-year -9.43% +16.67% -9.64%
10th Percentile £10.88 £10.40 £10.00
90th Percentile £42.13 £46.38 £38.75
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the West Midlands.

Contractor daily rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 14 December 2018.

Contractor daily rate histogram for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the West Midlands.

Contractor hourly rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 20 £185 +17.46%
Coventry -6 7 £144 +26.93% 1
Warwickshire +16 6 - - 2
Solihull +1 5 £350 - 1
West Bromwich - 4 £150 -
Staffordshire -11 3 £105 -
Walsall - 3 £129 -
Worcestershire -6 2 - -
Shropshire -62 2 - -
Wolverhampton -3 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 14 December 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 26 (41.27%) Windows
1 26 (41.27%) Active Directory
2 22 (34.92%) ITIL
3 18 (28.57%) Office 365
3 18 (28.57%) Microsoft
4 15 (23.81%) Microsoft Office
5 12 (19.05%) Windows 7
6 11 (17.46%) Citrix
7 10 (15.87%) SCCM
7 10 (15.87%) Windows Server
8 7 (11.11%) Windows 10
8 7 (11.11%) Data Protection
8 7 (11.11%) Skype for Business
8 7 (11.11%) VMware
8 7 (11.11%) SQL
9 6 (9.52%) ITIL V3
9 6 (9.52%) Skype
10 5 (7.94%) OneDrive
10 5 (7.94%) SC Cleared
10 5 (7.94%) Security Cleared
10 5 (7.94%) SharePoint
10 5 (7.94%) MS Exchange
11 4 (6.35%) Windows XP
11 4 (6.35%) SLA
11 4 (6.35%) Cisco
11 4 (6.35%) Manufacturing
11 4 (6.35%) DBS Check
11 4 (6.35%) Break/Fix
12 3 (4.76%) Driving Licence
12 3 (4.76%) Meraki

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.11%) Skype for Business
2 5 (7.94%) MS Exchange
2 5 (7.94%) SharePoint
3 3 (4.76%) IBM Notes
4 1 (1.59%) WordPress
Applications
1 15 (23.81%) Microsoft Office
2 1 (1.59%) Microsoft Excel
2 1 (1.59%) Microsoft PowerPoint
Cloud Services
1 18 (28.57%) Office 365
2 5 (7.94%) OneDrive
3 1 (1.59%) Microsoft Azure
Communications & Networking
1 6 (9.52%) Skype
2 3 (4.76%) VPN
3 2 (3.17%) Firewall
3 2 (3.17%) LAN
3 2 (3.17%) TCP/IP
3 2 (3.17%) VoIP
3 2 (3.17%) WAN
4 1 (1.59%) DHCP
4 1 (1.59%) DNS
4 1 (1.59%) Internet
4 1 (1.59%) Junos
4 1 (1.59%) PBX
4 1 (1.59%) SSL
4 1 (1.59%) VLAN
4 1 (1.59%) Wi-Fi
Database & Business Intelligence
1 1 (1.59%) Crystal Reports
1 1 (1.59%) SQL Server
Development Applications
1 1 (1.59%) Team Foundation Server
General
1 4 (6.35%) Manufacturing
2 2 (3.17%) Retail
3 1 (1.59%) Advertising
3 1 (1.59%) Finance
3 1 (1.59%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.59%) Software Packaging
Miscellaneous
1 3 (4.76%) Driving Licence
1 3 (4.76%) Smartphone
2 2 (3.17%) Data Centre
2 2 (3.17%) iPad
2 2 (3.17%) Self-Motivation
2 2 (3.17%) Video Conferencing
3 1 (1.59%) Analytical Skills
3 1 (1.59%) CMDB
3 1 (1.59%) Enterprise Software
3 1 (1.59%) EPoS
3 1 (1.59%) Fat Client
3 1 (1.59%) iPhone
3 1 (1.59%) Smart Meter
3 1 (1.59%) Thin Client
Operating Systems
1 26 (41.27%) Windows
2 12 (19.05%) Windows 7
3 10 (15.87%) Windows Server
4 7 (11.11%) Windows 10
5 4 (6.35%) Windows XP
6 3 (4.76%) Windows Server 2008
7 2 (3.17%) Android
7 2 (3.17%) Windows Server 2012
8 1 (1.59%) Apple iOS
8 1 (1.59%) Linux
8 1 (1.59%) Unix
8 1 (1.59%) Windows Server 2003
Processes & Methodologies
1 22 (34.92%) ITIL
2 7 (11.11%) Data Protection
3 6 (9.52%) ITIL V3
4 4 (6.35%) Break/Fix
5 3 (4.76%) Service Delivery
6 2 (3.17%) Incident Management
6 2 (3.17%) Infrastructure Engineering
6 2 (3.17%) Mentoring
7 1 (1.59%) Coaching
7 1 (1.59%) Collaborative Working
7 1 (1.59%) Continuous Improvement
7 1 (1.59%) Data Security
7 1 (1.59%) Disaster Recovery
7 1 (1.59%) High Availability
7 1 (1.59%) ITSM
7 1 (1.59%) Kalman Filter
7 1 (1.59%) Problem-Solving
7 1 (1.59%) Server Building
7 1 (1.59%) Service Management
7 1 (1.59%) Statistics
Programming Languages
1 7 (11.11%) SQL
2 1 (1.59%) PowerShell
Qualifications
1 5 (7.94%) SC Cleared
1 5 (7.94%) Security Cleared
2 4 (6.35%) DBS Check
3 2 (3.17%) A+ Certification
4 1 (1.59%) DV Cleared
4 1 (1.59%) ITIL Certification
4 1 (1.59%) JNCIA
4 1 (1.59%) JNCIP
4 1 (1.59%) JNCIS
4 1 (1.59%) MCDST
4 1 (1.59%) MCP
4 1 (1.59%) MCSE
4 1 (1.59%) Microsoft Certification
4 1 (1.59%) NVQ Level 3
Quality Assurance & Compliance
1 4 (6.35%) SLA
System Software
1 26 (41.27%) Active Directory
2 2 (3.17%) Hyper-V
2 2 (3.17%) VMware Infrastructure
3 1 (1.59%) Firmware
3 1 (1.59%) VMware Workstation
Systems Management
1 10 (15.87%) SCCM
2 1 (1.59%) SmoothWall
2 1 (1.59%) WSUS
Vendors
1 18 (28.57%) Microsoft
2 11 (17.46%) Citrix
3 7 (11.11%) VMware
4 4 (6.35%) Cisco
5 3 (4.76%) Apple
5 3 (4.76%) Google
5 3 (4.76%) Lotus
5 3 (4.76%) Meraki
6 1 (1.59%) Avaya
6 1 (1.59%) Dell
6 1 (1.59%) HP
6 1 (1.59%) Juniper
6 1 (1.59%) SonicWALL