The median contractor rate for a 2nd Line Support was £120 per day in advertised job vacancies in the West Midlands during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England / West Midlands
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 88 116 87
Rank change year-on-year +28 -29  
Contract jobs requiring a 2nd Line Support 28 24 33
As % of all contract IT jobs advertised in the West Midlands 1.40% 0.80% 1.39%
As % of the Job Titles category 1.48% 0.85% 1.46%
Number of daily rates quoted 9 9 8
Median daily rate £120 £175 £144
Median daily rate % change year-on-year -31.42% +21.52%  
90% offered a daily rate of more than £111 £103 £115
10% offered a daily rate of more than £176 £180 £181
UK excluding London median daily rate £148 £150 £163
% change year-on-year -1.66% -7.69%  
Number of hourly rates quoted 9 8 19
Median hourly rate £14.50 £16.25 £15.50
Median hourly rate % change year-on-year -10.76% +4.83%  
90% offered a hourly rate of more than £12.10 £12.55 £12.90
10% offered a hourly rate of more than £16.40 £27.80 £18.00
UK excluding London median hourly rate £15.50 £15.00 £15.00
% change year-on-year +3.33% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
West Midlands
Contract job vacancies with a job title containing a recognized job role 1898 2824 2261
As % of all contract IT job vacancies advertised in the West Midlands 94.57% 94.67% 95.28%
Number of daily rates quoted 1133 1680 1377
Median daily rate £388 £398 £350
Median daily rate % change year-on-year -2.51% +13.57%  
90% offered a daily rate of more than £238 £229 £220
10% offered a daily rate of more than £548 £500 £500
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 87 91 138
Median hourly rate £16.00 £16.50 £16.60
Median hourly rate % change year-on-year -3.03% -0.60%  
90% offered a hourly rate of more than £12.50 £10.96 £11.00
10% offered a hourly rate of more than £51.00 £39.00 £30.75
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

2nd Line Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the West Midlands.

Contractor daily rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the West Midlands.

Contractor hourly rate trend for 2nd Line Support in the West Midlands

2nd Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +18 8 - -
Birmingham +17 7 £173 -1.42%
Warwickshire +8 4 £115 +6.97%
Coventry +14 2 £105 -18.28%
Worcestershire +13 1 - - 1
Staffordshire -1 1 - - 2
Wolverhampton - 1 £113 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 June 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support in the job title.

1 36 (76.60%) Windows
2 28 (59.57%) Windows 7
3 19 (40.43%) Microsoft
4 16 (34.04%) Active Directory
4 16 (34.04%) Office 365
5 15 (31.91%) Citrix
6 14 (29.79%) Microsoft Office
6 14 (29.79%) ITIL
6 14 (29.79%) Windows 10
7 11 (23.40%) Windows Server
8 9 (19.15%) Windows Server 2008
8 9 (19.15%) SCCM
8 9 (19.15%) SC Cleared
8 9 (19.15%) Security Cleared
8 9 (19.15%) MS Exchange
8 9 (19.15%) Blackberry
9 8 (17.02%) Blackberry Enterprise Server
9 8 (17.02%) Microsoft App-V
9 8 (17.02%) Remote Desktop
9 8 (17.02%) Windows 8
9 8 (17.02%) Windows Server 2012
10 7 (14.89%) Break/Fix
11 6 (12.77%) Exchange Server 2010
12 5 (10.64%) Android
12 5 (10.64%) Knowledge Management
12 5 (10.64%) Google
12 5 (10.64%) Smartphone
12 5 (10.64%) Migration
13 4 (8.51%) Incident Management
13 4 (8.51%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.15%) MS Exchange
2 8 (17.02%) Blackberry Enterprise Server
3 6 (12.77%) Exchange Server 2010
4 2 (4.26%) Exchange Server 2007
5 1 (2.13%) Exchange Server 2003
5 1 (2.13%) Exchange Server 2013
5 1 (2.13%) IBM Notes
5 1 (2.13%) SharePoint
Applications
1 14 (29.79%) Microsoft Office
Cloud Services
1 16 (34.04%) Office 365
Communications & Networking
1 8 (17.02%) Remote Desktop
2 2 (4.26%) Firewall
2 2 (4.26%) TCP/IP
2 2 (4.26%) VLAN
3 1 (2.13%) 3G
3 1 (2.13%) Cisco IOS
3 1 (2.13%) DHCP
3 1 (2.13%) DNS
3 1 (2.13%) Internet
3 1 (2.13%) IP Telephony
3 1 (2.13%) LAN
3 1 (2.13%) SAN
3 1 (2.13%) WAN
General
1 1 (2.13%) Local Government
Miscellaneous
1 9 (19.15%) Blackberry
2 5 (10.64%) Smartphone
3 3 (6.38%) Fat Client
3 3 (6.38%) Thin Client
4 2 (4.26%) Data Centre
5 1 (2.13%) Driving Licence
Operating Systems
1 36 (76.60%) Windows
2 28 (59.57%) Windows 7
3 14 (29.79%) Windows 10
4 11 (23.40%) Windows Server
5 9 (19.15%) Windows Server 2008
6 8 (17.02%) Windows 8
6 8 (17.02%) Windows Server 2012
7 5 (10.64%) Android
8 2 (4.26%) Windows Server 2003
9 1 (2.13%) Apple iOS
9 1 (2.13%) Mac OS X
9 1 (2.13%) Windows XP
Processes & Methodologies
1 14 (29.79%) ITIL
2 7 (14.89%) Break/Fix
3 5 (10.64%) Knowledge Management
3 5 (10.64%) Migration
4 4 (8.51%) Incident Management
5 3 (6.38%) ITIL V3
6 2 (4.26%) Business Continuity
6 2 (4.26%) Mentoring
7 1 (2.13%) Coaching
7 1 (2.13%) Data Security
7 1 (2.13%) Disaster Recovery
7 1 (2.13%) Mathematics
7 1 (2.13%) Network Management
7 1 (2.13%) Service Management
Programming Languages
1 1 (2.13%) C
Qualifications
1 9 (19.15%) SC Cleared
1 9 (19.15%) Security Cleared
2 2 (4.26%) CCNA
2 2 (4.26%) Cisco Certification
2 2 (4.26%) ITIL Certification
2 2 (4.26%) Microsoft Certification
3 1 (2.13%) A+ Certification
3 1 (2.13%) DBS Check
3 1 (2.13%) ECDL
3 1 (2.13%) MOS
System Software
1 16 (34.04%) Active Directory
2 8 (17.02%) Microsoft App-V
3 2 (4.26%) VMware Infrastructure
4 1 (2.13%) XenApp
4 1 (2.13%) XenDesktop
Systems Management
1 9 (19.15%) SCCM
Vendors
1 19 (40.43%) Microsoft
2 15 (31.91%) Citrix
3 5 (10.64%) Google
4 4 (8.51%) Apple
4 4 (8.51%) Cisco
5 3 (6.38%) Dell
5 3 (6.38%) VMware
6 2 (4.26%) HP
6 2 (4.26%) LANDesk
7 1 (2.13%) Avaya
7 1 (2.13%) Lotus
7 1 (2.13%) McAfee
7 1 (2.13%) Symantec
7 1 (2.13%) Toshiba