The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England / North West
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 131 147 144
Rank change year-on-year +16 -3  
Contract jobs citing Customer Engagement 5 12 8
As % of all contract IT jobs advertised in the North West 0.17% 0.32% 0.22%
As % of the Processes & Methodologies category 0.21% 0.39% 0.28%
Number of daily rates quoted 4 11 4
Median daily rate £431 £400 £316
Median daily rate % change year-on-year +7.81% +26.48%  
90% offered a daily rate of more than £380 £313 £281
10% offered a daily rate of more than £493 £463 £344
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 2
Median hourly rate - - £59.50
UK excluding London median hourly rate £47.50 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2383 3100 2861
As % of all contract IT job vacancies advertised in the North West 80.70% 82.23% 78.62%
Number of daily rates quoted 5041 7746 6099
Median daily rate £413 £418 £388
Median daily rate % change year-on-year -1.19% +7.74%  
90% offered a daily rate of more than £294 £278 £263
10% offered a daily rate of more than £575 £600 £566
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 264 238 292
Median hourly rate £40.00 £28.50 £34.00
Median hourly rate % change year-on-year +40.35% -16.17%  
90% offered a hourly rate of more than £12.59 £12.50 £13.50
10% offered a hourly rate of more than £57.50 £55.73 £57.03
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the North West.

Contractor daily rate trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Customer Engagement in the North West over the 3 months to 28 June 2017.

Contractor daily rate histogram for Customer Engagement in the North West

Customer Engagement
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the North West.

Contractor hourly rate trend for Customer Engagement in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +7 2 £419 +1.51% 2
Merseyside -3 2 £500 -16.66%
Cheshire +10 1 £413 +22.22% 3
Customer Engagement
England

For the 6 months to 28 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Engagement.

1 5 (45.45%) Customer Insight
1 5 (45.45%) Analytical Skills
1 5 (45.45%) Service Design
2 4 (36.36%) Six Sigma
2 4 (36.36%) Project Management
2 4 (36.36%) Finance
3 3 (27.27%) Agile Software Development
3 3 (27.27%) Psychology
3 3 (27.27%) Human Factors
3 3 (27.27%) Lean Six Sigma
3 3 (27.27%) User Acceptance Testing
3 3 (27.27%) Actionable Recommendations
3 3 (27.27%) Analytics
3 3 (27.27%) User Experience
4 2 (18.18%) Business Process Analysis
4 2 (18.18%) Target Operating Model
4 2 (18.18%) Business Analytics
4 2 (18.18%) Business Transformation
4 2 (18.18%) PRINCE2
4 2 (18.18%) Business Intelligence
4 2 (18.18%) Continuous Improvement
4 2 (18.18%) Process Improvement
4 2 (18.18%) Performance Improvement
4 2 (18.18%) Service Delivery
4 2 (18.18%) Change Management
4 2 (18.18%) Stakeholder Management
5 1 (9.09%) Programme Management
5 1 (9.09%) Incident Management
5 1 (9.09%) Management Information System
5 1 (9.09%) Risk Management

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 4 (36.36%) Finance
2 1 (9.09%) Telecoms
Job Titles
1 3 (27.27%) Designer
1 3 (27.27%) Project Manager
1 3 (27.27%) UX Designer
2 2 (18.18%) Business Manager
2 2 (18.18%) Lean Practitioner
3 1 (9.09%) Analyst
3 1 (9.09%) Business Analyst
3 1 (9.09%) Business Change Manager
3 1 (9.09%) Business Improvement Manager
3 1 (9.09%) Change Analyst
3 1 (9.09%) Change Manager
3 1 (9.09%) Customer Analyst
3 1 (9.09%) Digital Transformation
3 1 (9.09%) Digital Transformation Manager
3 1 (9.09%) Transformation Manager
Miscellaneous
1 5 (45.45%) Analytical Skills
2 3 (27.27%) User Experience
3 1 (9.09%) Management Information System
Processes & Methodologies
1 5 (45.45%) Customer Insight
1 5 (45.45%) Service Design
2 4 (36.36%) Project Management
2 4 (36.36%) Six Sigma
3 3 (27.27%) Agile Software Development
3 3 (27.27%) Analytics
3 3 (27.27%) Human Factors
3 3 (27.27%) Lean Six Sigma
3 3 (27.27%) Psychology
3 3 (27.27%) User Acceptance Testing
4 2 (18.18%) Business Analytics
4 2 (18.18%) Business Process Analysis
4 2 (18.18%) Business Transformation
4 2 (18.18%) Change Management
4 2 (18.18%) Continuous Improvement
4 2 (18.18%) Performance Improvement
4 2 (18.18%) PRINCE2
4 2 (18.18%) Process Improvement
4 2 (18.18%) Service Delivery
4 2 (18.18%) Target Operating Model
Quality Assurance & Compliance
1 3 (27.27%) Actionable Recommendations
2 1 (9.09%) PMO