The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
England / North West
Rank 121 155 147
Rank change year-on-year +34 -8  
Contract jobs citing Customer Engagement 7 2 3
As % of all contract IT jobs advertised in the North West 0.27% 0.052% 0.084%
As % of the Processes & Methodologies category 0.33% 0.063% 0.11%
Number of daily rates quoted 6 0 3
Median daily rate £480 - £395
90% offered a daily rate of more than £359 - £247
10% offered a daily rate of more than £500 - £479
UK excluding London median daily rate £425 £388 £408
% change year-on-year +9.67% -4.90%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North West
Contract job vacancies with a requirement for process and methodology skills 2113 3163 2829
As % of all contract IT job vacancies advertised in the North West 82.35% 82.43% 78.87%
Number of daily rates quoted 1340 1915 1539
Median daily rate £400 £400 £400
90% offered a daily rate of more than £281 £290 £275
10% offered a daily rate of more than £550 £538 £550
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 109 122 127
Median hourly rate £40.00 £37.50 £40.00
Median hourly rate % change year-on-year +6.66% -6.25%  
90% offered a hourly rate of more than £16.00 £16.00 £13.00
10% offered a hourly rate of more than £50.50 £50.00 £60.00
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Customer Engagement
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the North West.

Contractor daily rate trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Customer Engagement in the North West over the 3 months to 26 March 2017.

Contractor daily rate histogram for Customer Engagement in the North West

Customer Engagement
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement in the North West.

Contractor hourly rate trend for Customer Engagement in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside - 5 £500 -
Manchester +17 2 £355 - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 26 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Engagement.

1 5 (29.41%) Risk Management
1 5 (29.41%) Finance
1 5 (29.41%) Project Governance
1 5 (29.41%) Customer Insight
1 5 (29.41%) Service Design
1 5 (29.41%) PMO
2 4 (23.53%) Stakeholder Management
3 3 (17.65%) Migration
3 3 (17.65%) Agile Software Development
3 3 (17.65%) Banking
3 3 (17.65%) Psychology
3 3 (17.65%) Human Factors
3 3 (17.65%) Business Intelligence
3 3 (17.65%) Analytics
3 3 (17.65%) Actionable Recommendations
3 3 (17.65%) User Experience
3 3 (17.65%) Data Centre
3 3 (17.65%) Target Operating Model
3 3 (17.65%) User Acceptance Testing
3 3 (17.65%) Programme Management
4 2 (11.76%) Business Analytics
4 2 (11.76%) Business Transformation
4 2 (11.76%) Analytical Skills
4 2 (11.76%) Middleware
4 2 (11.76%) Six Sigma
4 2 (11.76%) Project Management
4 2 (11.76%) PRINCE2
4 2 (11.76%) Service Delivery
4 2 (11.76%) Change Management
4 2 (11.76%) Lean Six Sigma

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) CMS
2 1 (5.88%) Sitecore CMS
Communications & Networking
1 1 (5.88%) FTP
Database & Business Intelligence
1 1 (5.88%) Data Warehouse
General
1 5 (29.41%) Finance
2 3 (17.65%) Banking
3 1 (5.88%) Marketing
Job Titles
1 6 (35.29%) Project Manager
2 5 (29.41%) Designer
2 5 (29.41%) Governance Manager
2 5 (29.41%) Project Governance Manager
3 3 (17.65%) UX Designer
4 2 (11.76%) Business Change Manager
4 2 (11.76%) Business Manager
5 1 (5.88%) .NET Developer
5 1 (5.88%) Analyst
5 1 (5.88%) Architect
5 1 (5.88%) Business Analyst
5 1 (5.88%) Business Change Project Manager
5 1 (5.88%) Business Intelligence Analyst
5 1 (5.88%) C# Developer
5 1 (5.88%) C# Software Developer
5 1 (5.88%) Change Manager
5 1 (5.88%) Developer
5 1 (5.88%) Digital Marketing Manager
5 1 (5.88%) Marketing Manager
5 1 (5.88%) Software Developer
Libraries, Frameworks & Software Standards
1 2 (11.76%) Middleware
2 1 (5.88%) .NET
2 1 (5.88%) Web Services
Miscellaneous
1 3 (17.65%) Data Centre
1 3 (17.65%) User Experience
2 2 (11.76%) Analytical Skills
3 1 (5.88%) Management Information System
Processes & Methodologies
1 5 (29.41%) Customer Insight
1 5 (29.41%) Project Governance
1 5 (29.41%) Risk Management
1 5 (29.41%) Service Design
2 4 (23.53%) Stakeholder Management
3 3 (17.65%) Agile Software Development
3 3 (17.65%) Analytics
3 3 (17.65%) Business Intelligence
3 3 (17.65%) Human Factors
3 3 (17.65%) Migration
3 3 (17.65%) Programme Management
3 3 (17.65%) Psychology
3 3 (17.65%) Target Operating Model
3 3 (17.65%) User Acceptance Testing
4 2 (11.76%) Business Analytics
4 2 (11.76%) Business Transformation
4 2 (11.76%) Change Management
4 2 (11.76%) Lean Six Sigma
4 2 (11.76%) Service Delivery
4 2 (11.76%) Six Sigma
Programming Languages
1 1 (5.88%) C#
Quality Assurance & Compliance
1 5 (29.41%) PMO
2 3 (17.65%) Actionable Recommendations
Vendors
1 1 (5.88%) Sitecore