Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 188 207 217
Rank change year-on-year +19 +10 -29
Contract jobs citing Customer Engagement 18 21 29
As % of all contract IT jobs advertised in the North West 0.32% 0.31% 0.34%
As % of the Processes & Methodologies category 0.39% 0.37% 0.42%
Number of daily rates quoted 16 14 11
North West median daily rate £400 £413 £340
Median daily rate % change year-on-year -3.03% +21.32% -39.56%
10th Percentile £369 £313 £300
90th Percentile £500 £488 £563
England median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -2.74%
Number of hourly rates quoted 0 0 7
North West median hourly rate - - £59.50
England median hourly rate £22.92 £10.24 £59.50
% change year-on-year +123.80% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4624 5727 6938
As % of all contract IT jobs advertised in the North West 81.08% 83.79% 81.23%
Number of daily rates quoted 2961 3686 4208
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £255
90th Percentile £588 £556 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 205 166 282
North West median hourly rate £25.12 £22.00 £30.52
Median hourly rate % change year-on-year +14.18% -27.92% +74.40%
10th Percentile £11.52 £11.79 £12.37
90th Percentile £53.00 £53.00 £52.47
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the North West.

Contractor daily rate trend for Customer Engagement in the North West

Customer Engagement
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Customer Engagement in the North West over the 6 months to 23 November 2017.

Contractor daily rate histogram for Customer Engagement in the North West

Customer Engagement
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the North West.

Contractor hourly rate trend for Customer Engagement in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 12 £388 -1.90% 8
Cheshire +6 4 £400 -15.79% 1
Merseyside - 2 £500 -
Customer Engagement
England

For the 6 months to 23 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Engagement.

1 8 (44.44%) Project Management
2 6 (33.33%) Finance
3 5 (27.78%) PRINCE2
4 4 (22.22%) CRM
4 4 (22.22%) Stakeholder Management
4 4 (22.22%) Banking
4 4 (22.22%) Analytical Skills
4 4 (22.22%) PMO
4 4 (22.22%) Acceptance Criteria
5 3 (16.67%) Risk Management
5 3 (16.67%) Agile Software Development
6 2 (11.11%) Six Sigma
6 2 (11.11%) LINQ
6 2 (11.11%) Microsoft
6 2 (11.11%) C#
6 2 (11.11%) SQL
6 2 (11.11%) .NET
6 2 (11.11%) ASP.NET
6 2 (11.11%) Business Process Analysis
6 2 (11.11%) SDLC
6 2 (11.11%) Process Improvement
6 2 (11.11%) Performance Improvement
6 2 (11.11%) User Stories
6 2 (11.11%) Waterfall
6 2 (11.11%) MongoDB
6 2 (11.11%) Sitecore
6 2 (11.11%) Microsoft Azure
6 2 (11.11%) Continuous Improvement
7 1 (5.56%) Stakeholder Engagement
7 1 (5.56%) ITIL V3

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) CMS
1 1 (5.56%) Sitecore CMS
Cloud Services
1 2 (11.11%) Microsoft Azure
Database & Business Intelligence
1 2 (11.11%) MongoDB
General
1 6 (33.33%) Finance
2 4 (22.22%) Banking
3 1 (5.56%) Marketing
3 1 (5.56%) Telecoms
Job Titles
1 6 (33.33%) Project Manager
2 5 (27.78%) Analyst
2 5 (27.78%) Business Analyst
3 2 (11.11%) Architect
3 2 (11.11%) Business Process Analyst
3 2 (11.11%) Customer Analyst
3 2 (11.11%) Lean Practitioner
3 2 (11.11%) PMO Manager
3 2 (11.11%) PMO Project Manager
3 2 (11.11%) Process Analyst
4 1 (5.56%) Business Change Analyst
4 1 (5.56%) Business Change Business Analyst
4 1 (5.56%) Data Business Analyst
4 1 (5.56%) Governance Manager
4 1 (5.56%) PMO Planner
4 1 (5.56%) Project Delivery Manager
4 1 (5.56%) Project Governance Manager
4 1 (5.56%) Public Sector Delivery Manager
4 1 (5.56%) Service Architect
4 1 (5.56%) Sitecore Consultant
Libraries, Frameworks & Software Standards
1 2 (11.11%) .NET
1 2 (11.11%) ASP.NET
1 2 (11.11%) LINQ
2 1 (5.56%) Middleware
Miscellaneous
1 4 (22.22%) Analytical Skills
2 1 (5.56%) Analytical Mindset
Processes & Methodologies
1 8 (44.44%) Project Management
2 5 (27.78%) PRINCE2
3 4 (22.22%) Acceptance Criteria
3 4 (22.22%) CRM
3 4 (22.22%) Stakeholder Management
4 3 (16.67%) Agile Software Development
4 3 (16.67%) Risk Management
5 2 (11.11%) Business Process Analysis
5 2 (11.11%) Continuous Improvement
5 2 (11.11%) Performance Improvement
5 2 (11.11%) Process Improvement
5 2 (11.11%) SDLC
5 2 (11.11%) Six Sigma
5 2 (11.11%) User Stories
5 2 (11.11%) Waterfall
6 1 (5.56%) Data-Driven Marketing
6 1 (5.56%) ITIL V3
6 1 (5.56%) Lean Six Sigma
6 1 (5.56%) Presales
6 1 (5.56%) Stakeholder Engagement
Programming Languages
1 2 (11.11%) C#
1 2 (11.11%) SQL
Qualifications
1 1 (5.56%) ITIL Certification
Quality Assurance & Compliance
1 4 (22.22%) PMO
Vendors
1 2 (11.11%) Microsoft
1 2 (11.11%) Sitecore