The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England / North West
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 236 207 205
Rank change year-on-year -29 -2  
Permanent jobs citing Customer Engagement 36 30 51
As % of all permanent IT jobs advertised in the North West 0.53% 0.53% 0.81%
As % of the Processes & Methodologies category 0.58% 0.61% 0.90%
Number of salaries quoted 14 20 2
Median salary £47,500 £40,628 £66,250
Median salary % change year-on-year +16.91% -38.67%  
90% offered a salary of more than £32,550 £36,100 £61,250
10% offered a salary of more than £90,000 £65,750 £71,250
UK excluding London median salary £52,500 £50,000 £50,000
% change year-on-year +5.00% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process and methodology skills.

Process & Methodology Skills
North West
Permanent job vacancies with a requirement for process and methodology skills 6156 4952 5674
As % of all permanent IT job vacancies advertised in the North West 89.91% 88.30% 89.78%
Number of salaries quoted 4968 4188 4608
Median salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.52% +6.25%  
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

The salary distribution of IT jobs citing Customer Engagement in the North West over the 3 months to 28 June 2017.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -21 21 £26,500 -31.61% 3
Manchester -38 15 £52,500 +10.52% 2
Customer Engagement
England

For the 6 months to 28 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 21 (36.21%) Information Security
2 20 (34.48%) Retail
2 20 (34.48%) Degree
3 18 (31.03%) Analytical Skills
4 17 (29.31%) Process Improvement
5 16 (27.59%) DevOps
6 15 (25.86%) iPad
7 14 (24.14%) Linux
7 14 (24.14%) Computer Science
8 13 (22.41%) Java
8 13 (22.41%) Finance
9 12 (20.69%) Legal
9 12 (20.69%) Identity Management
9 12 (20.69%) Data Security
9 12 (20.69%) Management Information System
9 12 (20.69%) Security+ Certification
9 12 (20.69%) Agile Software Development
9 12 (20.69%) MySQL
9 12 (20.69%) CISSP
9 12 (20.69%) Microsoft Certification
9 12 (20.69%) CNA
9 12 (20.69%) CNE
9 12 (20.69%) Novell Certification
9 12 (20.69%) MCSE
9 12 (20.69%) CISA
9 12 (20.69%) CompTIA Security+
9 12 (20.69%) Virtual Team
10 9 (15.52%) Amazon SQS
10 9 (15.52%) Amazon AWS
10 9 (15.52%) Amazon EC2

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (13.79%) Apache
2 1 (1.72%) CMS
2 1 (1.72%) Marvel
2 1 (1.72%) Tomcat
Applications
1 2 (3.45%) Microsoft Excel
2 1 (1.72%) Adobe Illustrator
2 1 (1.72%) Microsoft Office
2 1 (1.72%) Microsoft PowerPoint
2 1 (1.72%) MS Visio
2 1 (1.72%) Photoshop
Cloud Services
1 9 (15.52%) Amazon AWS
1 9 (15.52%) Amazon EC2
1 9 (15.52%) Amazon SQS
2 8 (13.79%) Amazon Kinesis
2 8 (13.79%) Microsoft Azure
3 7 (12.07%) AWS CloudFormation
4 4 (6.90%) Trello
5 2 (3.45%) Amazon EMR
5 2 (3.45%) Amazon S3
5 2 (3.45%) AWS Lambda
6 1 (1.72%) CloudFront
6 1 (1.72%) GitHub
6 1 (1.72%) Virtual Private Cloud
Communications & Networking
1 7 (12.07%) SAN
2 2 (3.45%) Structured Cabling
Database & Business Intelligence
1 12 (20.69%) MySQL
2 6 (10.34%) Big Data
3 4 (6.90%) SQL Server Integration Services
3 4 (6.90%) SQL Server Reporting Services
4 3 (5.17%) MongoDB
5 2 (3.45%) Amazon DynamoDB
6 1 (1.72%) Amazon RDS
Development Applications
1 6 (10.34%) GoCD
2 4 (6.90%) JIRA
3 2 (3.45%) Git (software)
4 1 (1.72%) Jenkins
General
1 20 (34.48%) Retail
2 13 (22.41%) Finance
3 12 (20.69%) Legal
4 5 (8.62%) Marketing
5 4 (6.90%) Italian Language
5 4 (6.90%) Spanish Language
6 2 (3.45%) Telecoms
7 1 (1.72%) Banking
7 1 (1.72%) Corporate Banking
7 1 (1.72%) Games
7 1 (1.72%) Publishing
Job Titles
1 15 (25.86%) Analyst
1 15 (25.86%) Developer
2 12 (20.69%) Compliance Analyst
2 12 (20.69%) Security Analyst
3 8 (13.79%) AWS Developer
3 8 (13.79%) Java Developer
4 6 (10.34%) Project Manager
4 6 (10.34%) Software Developer
5 5 (8.62%) Cloud Developer
6 3 (5.17%) Administrator
6 3 (5.17%) Business Analyst
6 3 (5.17%) Head of Client Services
6 3 (5.17%) Infrastructure Manager
6 3 (5.17%) Linux Administrator
6 3 (5.17%) Linux Systems Administrator
6 3 (5.17%) Systems Administrator
7 2 (3.45%) C# Web Developer
7 2 (3.45%) Java Software Developer
7 2 (3.45%) Senior Linux Administrator
7 2 (3.45%) Senior Linux Systems Administrator
Libraries, Frameworks & Software Standards
1 7 (12.07%) .NET
1 7 (12.07%) LAMP
2 6 (10.34%) RabbitMQ
3 4 (6.90%) HTML
3 4 (6.90%) HTML5
3 4 (6.90%) Web Services
4 2 (3.45%) ASP.NET
4 2 (3.45%) ASP.NET Web API
4 2 (3.45%) CSS
5 1 (1.72%) CSS3
5 1 (1.72%) jQuery
5 1 (1.72%) LESS
5 1 (1.72%) Node.js
5 1 (1.72%) SAP Fiori
5 1 (1.72%) SAPUI5
5 1 (1.72%) Sass
5 1 (1.72%) Spring
5 1 (1.72%) XML
Miscellaneous
1 18 (31.03%) Analytical Skills
2 15 (25.86%) iPad
3 14 (24.14%) Computer Science
4 12 (20.69%) Management Information System
4 12 (20.69%) Virtual Team
5 7 (12.07%) Data Centre
6 6 (10.34%) Greenfield Project
7 3 (5.17%) User Experience
8 2 (3.45%) CCTV
9 1 (1.72%) Driving Licence
9 1 (1.72%) Motion Graphics
9 1 (1.72%) PlayStation
Operating Systems
1 14 (24.14%) Linux
2 8 (13.79%) CentOS
2 8 (13.79%) Red Hat Enterprise Linux
3 4 (6.90%) Android
3 4 (6.90%) Apple iOS
Processes & Methodologies
1 21 (36.21%) Information Security
2 17 (29.31%) Process Improvement
3 16 (27.59%) DevOps
4 12 (20.69%) Agile Software Development
4 12 (20.69%) Data Security
4 12 (20.69%) Identity Management
5 8 (13.79%) Product Management
5 8 (13.79%) Stakeholder Management
6 7 (12.07%) Analytics
6 7 (12.07%) Load Balancing
7 6 (10.34%) High Availability
7 6 (10.34%) Microservices
7 6 (10.34%) SOA
8 4 (6.90%) Android Development
8 4 (6.90%) iOS Development
8 4 (6.90%) Service Delivery
8 4 (6.90%) Waterfall
9 3 (5.17%) Project Management
9 3 (5.17%) Scrum
9 3 (5.17%) Software Engineering
Programming Languages
1 13 (22.41%) Java
2 8 (13.79%) Bash Shell
2 8 (13.79%) Python
3 7 (12.07%) Perl
4 6 (10.34%) C#
4 6 (10.34%) Ruby
5 5 (8.62%) JavaScript
5 5 (8.62%) PHP
5 5 (8.62%) SQL
6 4 (6.90%) VB
6 4 (6.90%) VB.NET
Qualifications
1 20 (34.48%) Degree
2 12 (20.69%) CISA
2 12 (20.69%) CISSP
2 12 (20.69%) CNA
2 12 (20.69%) CNE
2 12 (20.69%) CompTIA Security+
2 12 (20.69%) MCSE
2 12 (20.69%) Microsoft Certification
2 12 (20.69%) Novell Certification
2 12 (20.69%) Security+ Certification
3 6 (10.34%) AWS Certification
4 2 (3.45%) Computer Science Degree
5 1 (1.72%) ISEB
5 1 (1.72%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 1 (1.72%) Data Quality
1 1 (1.72%) HIPAA
1 1 (1.72%) QA
1 1 (1.72%) Sarbanes-Oxley
1 1 (1.72%) SSAE 16
System Software
1 7 (12.07%) Docker
Systems Management
1 6 (10.34%) Packer
1 6 (10.34%) Terraform
2 2 (3.45%) Systems Management Server (SMS)
3 1 (1.72%) Ansible
3 1 (1.72%) HP Quality Center
3 1 (1.72%) Opscode Chef
3 1 (1.72%) Puppet
3 1 (1.72%) Salt
Vendors
1 8 (13.79%) Google
2 7 (12.07%) Red Hat
2 7 (12.07%) VMware
3 3 (5.17%) Microsoft
4 2 (3.45%) Facebook
4 2 (3.45%) Twitter
5 1 (1.72%) Alteryx
5 1 (1.72%) HP
5 1 (1.72%) Salesforce.com
5 1 (1.72%) SAP
5 1 (1.72%) Tableau
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