Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > North West
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 305 322 331
Rank change year-on-year +17 +9 -45
Permanent jobs citing Customer Engagement 49 49 38
As % of all permanent IT jobs advertised in the North West 0.43% 0.37% 0.31%
As % of the Processes & Methodologies category 0.48% 0.41% 0.33%
Number of salaries quoted 25 30 35
North West median annual salary £45,000 £43,000 £55,000
Median salary % change year-on-year +4.65% -21.82% +22.22%
10th Percentile £32,500 £27,500 £27,050
90th Percentile £81,250 £87,500 £57,500
England median annual salary £62,500 £55,000 £55,000
% change year-on-year +13.64% - +7.42%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,303 12,088 11,344
As % of all permanent IT jobs advertised in the North West 91.04% 91.59% 91.68%
Number of salaries quoted 8,279 9,611 9,447
North West median annual salary £45,000 £43,000 £40,000
Median salary % change year-on-year +4.65% +7.50% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

The salary distribution of IT jobs citing Customer Engagement in the North West over the 6 months to 13 December 2018.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +23 32 £45,000 +4.65% 6
Cheshire +14 9 £77,500 +200.97% 2
Lancashire +12 5 £35,000 -39.13% 3
Merseyside - 3 £51,500 -
Customer Engagement
England

For the 6 months to 13 December 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Customer Engagement.

1 26 (53.06%) Analytical Skills
2 24 (48.98%) Customer Requirements
3 23 (46.94%) Migration
4 22 (44.90%) CRM
5 21 (42.86%) Presales
5 21 (42.86%) Coaching
6 19 (38.78%) Problem-Solving
7 18 (36.73%) Dynamics 365
7 18 (36.73%) Dynamics CRM
8 17 (34.69%) Data Migration
9 16 (32.65%) Stakeholder Management
9 16 (32.65%) Workflow
10 14 (28.57%) Project Management
10 14 (28.57%) Microsoft Azure
10 14 (28.57%) Web Development
11 13 (26.53%) JavaScript
12 12 (24.49%) C#
12 12 (24.49%) .NET
12 12 (24.49%) ASP.NET
12 12 (24.49%) Validation
13 10 (20.41%) Agile Software Development
13 10 (20.41%) Mentoring
14 8 (16.33%) Finance
14 8 (16.33%) Business Analysis
14 8 (16.33%) User Acceptance Testing
15 6 (12.24%) Degree
16 5 (10.20%) Continuous Integration
16 5 (10.20%) Use Case
16 5 (10.20%) E-Commerce
16 5 (10.20%) Microsoft

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.12%) MS Exchange
2 1 (2.04%) CMS
Applications
1 1 (2.04%) Microsoft Project
Business Applications
1 18 (36.73%) Dynamics CRM
2 4 (8.16%) Infor SunSystems
2 4 (8.16%) Magento
Cloud Services
1 18 (36.73%) Dynamics 365
2 14 (28.57%) Microsoft Azure
3 3 (6.12%) Office 365
4 2 (4.08%) GitHub
5 1 (2.04%) Amazon AWS
5 1 (2.04%) Google Cloud Platform
Communications & Networking
1 3 (6.12%) Network Security
1 3 (6.12%) Unified Communications
2 1 (2.04%) LAN
2 1 (2.04%) WAN
Database & Business Intelligence
1 2 (4.08%) MySQL
1 2 (4.08%) PostgreSQL
2 1 (2.04%) SQL Server
Development Applications
1 4 (8.16%) Rational DOORS
2 2 (4.08%) Hudson
2 2 (4.08%) Jenkins
2 2 (4.08%) Subversion
General
1 8 (16.33%) Finance
2 5 (10.20%) Retail
3 4 (8.16%) Electronics
3 4 (8.16%) Games
3 4 (8.16%) Retail Banking
4 3 (6.12%) Marketing
5 1 (2.04%) Brand Awareness
5 1 (2.04%) Pharmaceutical
5 1 (2.04%) Publishing
Job Titles
1 18 (36.73%) Consultant
1 18 (36.73%) CRM Consultant
2 8 (16.33%) Dynamics CRM Consultant
2 8 (16.33%) Project Manager
3 5 (10.20%) Analyst
3 5 (10.20%) CRM Technical Consultant
3 5 (10.20%) E-Commerce Manager
3 5 (10.20%) Technical Consultant
4 4 (8.16%) E-Commerce Project Manager
4 4 (8.16%) Product Owner
4 4 (8.16%) Senior Analyst
4 4 (8.16%) Senior Systems Analyst
4 4 (8.16%) Systems Analyst
5 3 (6.12%) Architect
5 3 (6.12%) Business Solution Architect
5 3 (6.12%) IT Architect
5 3 (6.12%) Solutions Architect
6 2 (4.08%) DevOps Engineer
6 2 (4.08%) PHP Developer
6 2 (4.08%) PHP Web Developer
Libraries, Frameworks & Software Standards
1 12 (24.49%) .NET
1 12 (24.49%) ASP.NET
2 3 (6.12%) AngularJS
3 2 (4.08%) Angular 2
3 2 (4.08%) CSS
3 2 (4.08%) HTML
3 2 (4.08%) Laravel
4 1 (2.04%) libvirt
4 1 (2.04%) Node.js
4 1 (2.04%) React
Miscellaneous
1 26 (53.06%) Analytical Skills
2 5 (10.20%) User Experience
3 4 (8.16%) Management Information System
3 4 (8.16%) Self-Motivation
4 3 (6.12%) Mobile App
4 3 (6.12%) Public Cloud
5 1 (2.04%) Digital Media
5 1 (2.04%) Driving Licence
Operating Systems
1 4 (8.16%) Linux
2 3 (6.12%) Windows
3 2 (4.08%) Unix
4 1 (2.04%) CentOS
4 1 (2.04%) Ubuntu
Processes & Methodologies
1 24 (48.98%) Customer Requirements
2 23 (46.94%) Migration
3 22 (44.90%) CRM
4 21 (42.86%) Coaching
4 21 (42.86%) Presales
5 19 (38.78%) Problem-Solving
6 17 (34.69%) Data Migration
7 16 (32.65%) Stakeholder Management
7 16 (32.65%) Workflow
8 14 (28.57%) Project Management
8 14 (28.57%) Web Development
9 12 (24.49%) Validation
10 10 (20.41%) Agile Software Development
10 10 (20.41%) Mentoring
11 8 (16.33%) Business Analysis
11 8 (16.33%) User Acceptance Testing
12 5 (10.20%) Continuous Integration
12 5 (10.20%) Service Management
12 5 (10.20%) TDD
12 5 (10.20%) Use Case
Programming Languages
1 13 (26.53%) JavaScript
2 12 (24.49%) C#
3 4 (8.16%) PHP
3 4 (8.16%) SQL
4 3 (6.12%) Python
5 1 (2.04%) Java
5 1 (2.04%) R
5 1 (2.04%) Ruby
Qualifications
1 6 (12.24%) Degree
2 4 (8.16%) DV Cleared
2 4 (8.16%) Security Cleared
Quality Assurance & Compliance
1 1 (2.04%) PMBOK
1 1 (2.04%) SLA
System Software
1 4 (8.16%) Active Directory
2 1 (2.04%) Docker
2 1 (2.04%) LXC
2 1 (2.04%) Virtual Machines
2 1 (2.04%) VirtualBox
Systems Management
1 2 (4.08%) Ansible
1 2 (4.08%) Opscode Chef
1 2 (4.08%) Puppet
Vendors
1 5 (10.20%) Microsoft
2 4 (8.16%) Atlassian
2 4 (8.16%) Demandware
2 4 (8.16%) hybris
2 4 (8.16%) Infor
2 4 (8.16%) Oracle
2 4 (8.16%) Sun
3 1 (2.04%) Google
3 1 (2.04%) Informatica
3 1 (2.04%) Red Hat