Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > North West
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 279 314 298
Rank change year-on-year +35 -16 -63
Permanent jobs citing Customer Engagement 87 51 55
As % of all permanent IT jobs advertised in the North West 0.71% 0.39% 0.47%
As % of the Processes & Methodologies category 0.78% 0.42% 0.52%
Number of salaries quoted 48 24 40
North West median annual salary £45,000 £48,750 £51,250
Median salary % change year-on-year -7.69% -4.88% +46.43%
10th Percentile £32,500 £35,000 £25,225
90th Percentile £77,500 £86,000 £62,625
England median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,143 12,002 10,482
As % of all permanent IT jobs advertised in the North West 91.36% 91.35% 90.33%
Number of salaries quoted 8,965 9,679 8,768
North West median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

The salary distribution of IT jobs citing Customer Engagement in the North West over the 6 months to 17 August 2018.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +19 43 £60,000 +126.42%
Manchester +25 38 £45,000 -14.29% 2
Lancashire - 5 £35,000 - 2
Merseyside - 1 - -
Customer Engagement
England

For the 6 months to 17 August 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Customer Engagement.

1 39 (44.83%) Retail
2 36 (41.38%) Retail Banking
3 34 (39.08%) Agile Software Development
4 27 (31.03%) C#
4 27 (31.03%) .NET
4 27 (31.03%) ASP.NET Web API
4 27 (31.03%) Mentoring
5 25 (28.74%) SQL
6 23 (26.44%) Analytical Skills
7 20 (22.99%) Test Automation
8 18 (20.69%) Degree
8 18 (20.69%) Information Security
9 17 (19.54%) JIRA
9 17 (19.54%) Continuous Integration
10 16 (18.39%) Jenkins
10 16 (18.39%) Scrum
10 16 (18.39%) Management Information System
10 16 (18.39%) Linux
11 15 (17.24%) MVC
11 15 (17.24%) AngularJS
12 14 (16.09%) React
12 14 (16.09%) Team Foundation Server
12 14 (16.09%) RESTful
12 14 (16.09%) Git (software)
12 14 (16.09%) Software Engineering
12 14 (16.09%) JavaScript
12 14 (16.09%) Web Services
13 13 (14.94%) T-SQL
13 13 (14.94%) Middleware
13 13 (14.94%) SaaS

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.94%) Elasticsearch
2 9 (10.34%) Sitefinity
3 2 (2.30%) Skype for Business
4 1 (1.15%) MS Exchange
Applications
1 1 (1.15%) Microsoft Project
Business Applications
1 4 (4.60%) Infor SunSystems
1 4 (4.60%) Magento
2 1 (1.15%) Dynamics CRM
Cloud Services
1 13 (14.94%) SaaS
2 10 (11.49%) GitHub
3 8 (9.20%) Microsoft Azure
4 3 (3.45%) Office 365
5 1 (1.15%) Amazon AWS
5 1 (1.15%) Dynamics 365
5 1 (1.15%) Google Cloud Platform
Communications & Networking
1 11 (12.64%) SAN
2 9 (10.34%) LAN
2 9 (10.34%) Network Security
3 8 (9.20%) DHCP
3 8 (9.20%) DNS
3 8 (9.20%) Firewall
3 8 (9.20%) MPLS
3 8 (9.20%) TCP/IP
3 8 (9.20%) VPN
4 7 (8.05%) NAS
5 5 (5.75%) WAN
6 4 (4.60%) BGP
6 4 (4.60%) Cisco Nexus
6 4 (4.60%) EIGRP
6 4 (4.60%) Ethernet
6 4 (4.60%) Intrusion Detection
6 4 (4.60%) IP Telephony
6 4 (4.60%) SSL
6 4 (4.60%) Wireless
6 4 (4.60%) WLAN
Database & Business Intelligence
1 13 (14.94%) MongoDB
2 9 (10.34%) MySQL
3 2 (2.30%) PostgreSQL
4 1 (1.15%) NoSQL
4 1 (1.15%) Redis
4 1 (1.15%) SQL Server
Development Applications
1 17 (19.54%) JIRA
2 16 (18.39%) Jenkins
3 14 (16.09%) Git (software)
3 14 (16.09%) Team Foundation Server
4 13 (14.94%) Moq
4 13 (14.94%) MSBuild
4 13 (14.94%) NUnit
4 13 (14.94%) Octopus Deploy
5 10 (11.49%) Subversion
6 3 (3.45%) Rational DOORS
General
1 39 (44.83%) Retail
2 36 (41.38%) Retail Banking
3 11 (12.64%) Finance
4 9 (10.34%) Telecoms
5 3 (3.45%) Electronics
5 3 (3.45%) Games
6 1 (1.15%) Advertising
6 1 (1.15%) Pharmaceutical
Job Titles
1 15 (17.24%) Developer
2 14 (16.09%) Software Engineer
3 13 (14.94%) .NET Software Engineer
4 12 (13.79%) C# Developer
5 11 (12.64%) Full Stack Developer
6 10 (11.49%) Architect
6 10 (11.49%) Solutions Architect
7 9 (10.34%) Senior .NET Software Engineer
7 9 (10.34%) Senior Software Engineer
8 8 (9.20%) Server Engineer
9 6 (6.90%) Project Manager
10 5 (5.75%) Analyst
10 5 (5.75%) DevOps Engineer
11 4 (4.60%) Business Solution Architect
11 4 (4.60%) Lead Architect
11 4 (4.60%) Lead Solutions Architect
11 4 (4.60%) Principal Engineer
11 4 (4.60%) Senior Systems Analyst
11 4 (4.60%) Systems Analyst
11 4 (4.60%) Windows Engineer
Libraries, Frameworks & Software Standards
1 27 (31.03%) .NET
1 27 (31.03%) ASP.NET Web API
2 15 (17.24%) AngularJS
3 14 (16.09%) React
3 14 (16.09%) RESTful
3 14 (16.09%) Web Services
4 13 (14.94%) Middleware
4 13 (14.94%) Redux
5 10 (11.49%) .NET Framework
6 4 (4.60%) Castle Windsor
7 2 (2.30%) Node.js
8 1 (1.15%) ASP.NET
8 1 (1.15%) ASP.NET MVC
8 1 (1.15%) libvirt
8 1 (1.15%) RabbitMQ
Miscellaneous
1 23 (26.44%) Analytical Skills
2 16 (18.39%) Management Information System
3 7 (8.05%) Self-Motivation
4 4 (4.60%) Hybrid Cloud
4 4 (4.60%) User Experience
4 4 (4.60%) Video Conferencing
4 4 (4.60%) Video\Live Streaming
5 2 (2.30%) Driving Licence
5 2 (2.30%) Mobile App
6 1 (1.15%) Internet of Things
6 1 (1.15%) Public Cloud
Operating Systems
1 16 (18.39%) Linux
2 12 (13.79%) CentOS
3 10 (11.49%) Unix
4 9 (10.34%) Windows
5 7 (8.05%) Debian
6 4 (4.60%) SUSE
6 4 (4.60%) Windows Server
6 4 (4.60%) Windows Server 2008
6 4 (4.60%) Windows Server 2012
7 2 (2.30%) Windows 10
7 2 (2.30%) Windows 7
8 1 (1.15%) Android
8 1 (1.15%) Apple iOS
8 1 (1.15%) Ubuntu
Processes & Methodologies
1 34 (39.08%) Agile Software Development
2 27 (31.03%) Mentoring
3 20 (22.99%) Test Automation
4 18 (20.69%) Information Security
5 17 (19.54%) Continuous Integration
6 16 (18.39%) Scrum
7 15 (17.24%) MVC
8 14 (16.09%) Software Engineering
9 13 (14.94%) Secure Coding
9 13 (14.94%) SOLID
10 12 (13.79%) Business Analysis
11 11 (12.64%) Line Management
12 10 (11.49%) Continuous Improvement
12 10 (11.49%) DevOps
12 10 (11.49%) Project Management
13 9 (10.34%) Stakeholder Management
14 8 (9.20%) Problem-Solving
14 8 (9.20%) Service Management
14 8 (9.20%) Test Planning
15 7 (8.05%) User Acceptance Testing
Programming Languages
1 27 (31.03%) C#
2 25 (28.74%) SQL
3 14 (16.09%) JavaScript
4 13 (14.94%) T-SQL
5 11 (12.64%) PHP
5 11 (12.64%) Python
6 10 (11.49%) Java
6 10 (11.49%) VB.NET
7 8 (9.20%) Ruby
8 7 (8.05%) Perl
8 7 (8.05%) Shell Script
9 4 (4.60%) VB
10 1 (1.15%) R
Qualifications
1 18 (20.69%) Degree
2 3 (3.45%) DV Cleared
2 3 (3.45%) Security Cleared
3 1 (1.15%) CCDE
3 1 (1.15%) CCDP
3 1 (1.15%) Cisco Certification
Quality Assurance & Compliance
1 7 (8.05%) ISO/IEC 27001
2 4 (4.60%) QA
3 1 (1.15%) GCP
System Software
1 8 (9.20%) Active Directory
2 4 (4.60%) Hyper-V
2 4 (4.60%) Terminal Services
3 1 (1.15%) Docker
3 1 (1.15%) LXC
3 1 (1.15%) Virtual Machines
3 1 (1.15%) VirtualBox
Systems Management
1 10 (11.49%) Ansible
1 10 (11.49%) Opscode Chef
1 10 (11.49%) Puppet
2 2 (2.30%) SCCM
Vendors
1 13 (14.94%) Xamarin
2 12 (13.79%) Red Hat
3 9 (10.34%) Cisco
3 9 (10.34%) Microsoft
4 4 (4.60%) Blue Coat
4 4 (4.60%) Demandware
4 4 (4.60%) F5
4 4 (4.60%) hybris
4 4 (4.60%) Infoblox
4 4 (4.60%) Infor
4 4 (4.60%) Oracle
4 4 (4.60%) Sun
5 3 (3.45%) Atlassian
6 2 (2.30%) Citrix
7 1 (1.15%) Google