Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > North West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 276 310 320
Rank change year-on-year +34 +10 -42
Permanent jobs citing Customer Engagement 82 55 38
As % of all permanent IT jobs advertised in the North West 0.70% 0.43% 0.31%
As % of the Processes & Methodologies category 0.77% 0.47% 0.34%
Number of salaries quoted 42 23 33
North West median annual salary £46,250 £41,000 £55,000
Median salary % change year-on-year +12.80% -25.45% +36.65%
10th Percentile £32,500 £23,500 £35,250
90th Percentile £81,250 £92,500 £66,750
England median annual salary £60,000 £57,500 £53,875
% change year-on-year +4.35% +6.73% +7.75%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,693 11,643 11,073
As % of all permanent IT jobs advertised in the North West 90.93% 91.05% 90.95%
Number of salaries quoted 8,559 9,258 9,253
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

The salary distribution of IT jobs citing Customer Engagement in the North West over the 6 months to 17 October 2018.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +25 42 £45,000 -2.70% 4
Cheshire +16 33 £77,500 +248.31% 1
Lancashire +17 4 £35,000 -22.22%
Merseyside - 3 £51,500 -
Customer Engagement
England

For the 6 months to 17 October 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Customer Engagement.

1 29 (35.37%) Analytical Skills
2 26 (31.71%) Retail
3 25 (30.49%) Retail Banking
4 23 (28.05%) Agile Software Development
5 22 (26.83%) Mentoring
6 20 (24.39%) Problem-Solving
7 19 (23.17%) C#
7 19 (23.17%) .NET
8 17 (20.73%) Customer Requirements
9 15 (18.29%) JavaScript
9 15 (18.29%) CRM
9 15 (18.29%) Migration
10 14 (17.07%) Linux
10 14 (17.07%) SQL
10 14 (17.07%) Coaching
10 14 (17.07%) ASP.NET Web API
10 14 (17.07%) Presales
11 13 (15.85%) Business Analysis
11 13 (15.85%) Microsoft Azure
11 13 (15.85%) Project Management
11 13 (15.85%) Stakeholder Management
12 12 (14.63%) Test Automation
12 12 (14.63%) Line Management
12 12 (14.63%) AngularJS
13 11 (13.41%) Network Security
13 11 (13.41%) Dynamics CRM
13 11 (13.41%) Dynamics 365
14 10 (12.20%) Workflow
14 10 (12.20%) Finance
14 10 (12.20%) Red Hat

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.98%) Elasticsearch
2 4 (4.88%) Sitefinity
3 3 (3.66%) MS Exchange
4 1 (1.22%) CMS
Applications
1 1 (1.22%) Microsoft Project
Business Applications
1 11 (13.41%) Dynamics CRM
2 4 (4.88%) Infor SunSystems
2 4 (4.88%) Magento
Cloud Services
1 13 (15.85%) Microsoft Azure
2 11 (13.41%) Dynamics 365
3 9 (10.98%) SaaS
4 8 (9.76%) GitHub
5 3 (3.66%) Office 365
6 1 (1.22%) Amazon AWS
6 1 (1.22%) Google Cloud Platform
Communications & Networking
1 11 (13.41%) Network Security
2 9 (10.98%) LAN
2 9 (10.98%) SAN
3 8 (9.76%) DHCP
3 8 (9.76%) DNS
3 8 (9.76%) Firewall
3 8 (9.76%) MPLS
3 8 (9.76%) TCP/IP
3 8 (9.76%) VPN
4 5 (6.10%) NAS
4 5 (6.10%) WAN
5 4 (4.88%) BGP
5 4 (4.88%) Cisco Nexus
5 4 (4.88%) EIGRP
5 4 (4.88%) Ethernet
5 4 (4.88%) F5 BIG-IP GTM
5 4 (4.88%) F5 BIG-IP LTM
5 4 (4.88%) SSL
5 4 (4.88%) Wireless
5 4 (4.88%) WLAN
Database & Business Intelligence
1 9 (10.98%) MongoDB
2 7 (8.54%) MySQL
3 2 (2.44%) PostgreSQL
4 1 (1.22%) SQL Server
Development Applications
1 9 (10.98%) Moq
1 9 (10.98%) NUnit
2 8 (9.76%) JIRA
2 8 (9.76%) Subversion
3 7 (8.54%) Jenkins
4 5 (6.10%) Git (software)
4 5 (6.10%) Team Foundation Server
5 4 (4.88%) MSBuild
5 4 (4.88%) Octopus Deploy
5 4 (4.88%) Rational DOORS
6 2 (2.44%) Hudson
General
1 26 (31.71%) Retail
2 25 (30.49%) Retail Banking
3 10 (12.20%) Finance
4 9 (10.98%) Telecoms
5 4 (4.88%) Electronics
5 4 (4.88%) Games
6 3 (3.66%) Marketing
7 1 (1.22%) Brand Awareness
7 1 (1.22%) Pharmaceutical
7 1 (1.22%) Publishing
Job Titles
1 12 (14.63%) Developer
2 11 (13.41%) Consultant
2 11 (13.41%) CRM Consultant
3 10 (12.20%) Architect
3 10 (12.20%) Solutions Architect
4 9 (10.98%) C# Developer
5 8 (9.76%) Server Engineer
6 6 (7.32%) Analyst
6 6 (7.32%) Business Solution Architect
6 6 (7.32%) Full Stack Developer
6 6 (7.32%) Project Manager
7 5 (6.10%) CRM Technical Consultant
7 5 (6.10%) DevOps Engineer
7 5 (6.10%) E-Commerce Manager
7 5 (6.10%) Software Engineer
7 5 (6.10%) Technical Consultant
8 4 (4.88%) .NET Software Engineer
8 4 (4.88%) Senior .NET Software Engineer
8 4 (4.88%) Senior Analyst
8 4 (4.88%) Test Engineer
Libraries, Frameworks & Software Standards
1 19 (23.17%) .NET
2 14 (17.07%) ASP.NET Web API
3 12 (14.63%) AngularJS
4 10 (12.20%) React
5 9 (10.98%) Redux
6 6 (7.32%) ASP.NET
7 5 (6.10%) .NET Framework
7 5 (6.10%) RESTful
7 5 (6.10%) Web Services
8 4 (4.88%) Middleware
9 2 (2.44%) Angular 2
9 2 (2.44%) CSS
9 2 (2.44%) HTML
9 2 (2.44%) Laravel
10 1 (1.22%) ASP.NET MVC
10 1 (1.22%) libvirt
10 1 (1.22%) Node.js
Miscellaneous
1 29 (35.37%) Analytical Skills
2 8 (9.76%) Management Information System
2 8 (9.76%) Self-Motivation
3 6 (7.32%) User Experience
4 4 (4.88%) Hybrid Cloud
4 4 (4.88%) Video Conferencing
4 4 (4.88%) Video\Live Streaming
5 3 (3.66%) Public Cloud
6 2 (2.44%) Mobile App
7 1 (1.22%) Digital Media
7 1 (1.22%) Driving Licence
Operating Systems
1 14 (17.07%) Linux
2 10 (12.20%) CentOS
3 9 (10.98%) Windows
4 8 (9.76%) Unix
5 5 (6.10%) Debian
6 4 (4.88%) SUSE
6 4 (4.88%) Windows Server
6 4 (4.88%) Windows Server 2008
6 4 (4.88%) Windows Server 2012
7 1 (1.22%) Ubuntu
Processes & Methodologies
1 23 (28.05%) Agile Software Development
2 22 (26.83%) Mentoring
3 20 (24.39%) Problem-Solving
4 17 (20.73%) Customer Requirements
5 15 (18.29%) CRM
5 15 (18.29%) Migration
6 14 (17.07%) Coaching
6 14 (17.07%) Presales
7 13 (15.85%) Business Analysis
7 13 (15.85%) Project Management
7 13 (15.85%) Stakeholder Management
8 12 (14.63%) Line Management
8 12 (14.63%) Test Automation
9 10 (12.20%) Data Migration
9 10 (12.20%) DevOps
9 10 (12.20%) Workflow
10 9 (10.98%) Continuous Integration
10 9 (10.98%) Service Management
11 8 (9.76%) Test Planning
11 8 (9.76%) User Acceptance Testing
Programming Languages
1 19 (23.17%) C#
2 15 (18.29%) JavaScript
3 14 (17.07%) SQL
4 10 (12.20%) PHP
5 9 (10.98%) Python
6 6 (7.32%) Ruby
7 5 (6.10%) Java
7 5 (6.10%) Perl
7 5 (6.10%) Shell Script
7 5 (6.10%) VB.NET
8 4 (4.88%) T-SQL
9 1 (1.22%) R
Qualifications
1 9 (10.98%) Degree
2 4 (4.88%) DV Cleared
2 4 (4.88%) Security Cleared
Quality Assurance & Compliance
1 5 (6.10%) ISO/IEC 27001
2 4 (4.88%) QA
3 1 (1.22%) SLA
System Software
1 8 (9.76%) Active Directory
2 4 (4.88%) Hyper-V
2 4 (4.88%) Terminal Services
3 1 (1.22%) Docker
3 1 (1.22%) LXC
3 1 (1.22%) Virtual Machines
3 1 (1.22%) VirtualBox
Systems Management
1 8 (9.76%) Ansible
1 8 (9.76%) Opscode Chef
1 8 (9.76%) Puppet
Vendors
1 10 (12.20%) Red Hat
2 9 (10.98%) Microsoft
3 8 (9.76%) Cisco
4 4 (4.88%) Atlassian
4 4 (4.88%) Blue Coat
4 4 (4.88%) Demandware
4 4 (4.88%) F5
4 4 (4.88%) hybris
4 4 (4.88%) Infoblox
4 4 (4.88%) Infor
4 4 (4.88%) Oracle
4 4 (4.88%) Sun
4 4 (4.88%) Xamarin
5 1 (1.22%) Google
5 1 (1.22%) Informatica