Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 327 316 275
Rank change year-on-year -11 -41 +18
Permanent jobs citing Customer Engagement 51 43 82
As % of all permanent IT jobs advertised in the North West 0.38% 0.34% 0.64%
As % of the Processes & Methodologies category 0.43% 0.38% 0.71%
Number of salaries quoted 30 39 29
North West median annual salary £45,000 £55,000 £40,500
Median salary % change year-on-year -18.18% +35.80% -19.00%
10th Percentile £27,500 £32,350 £28,450
90th Percentile £88,250 £57,500 £70,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11955 11235 11504
As % of all permanent IT jobs advertised in the North West 89.92% 89.78% 89.43%
Number of salaries quoted 9506 9368 9511
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

The salary distribution of IT jobs citing Customer Engagement in the North West over the 6 months to 22 November 2017.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -28 24 £46,250 -15.91% 4
Cheshire -11 23 £25,750 -53.18% 1
Lancashire - 2 £57,500 -
Customer Engagement
England

For the 6 months to 22 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 20 (39.22%) Retail
2 17 (33.33%) Retail Banking
3 14 (27.45%) Agile Software Development
3 14 (27.45%) Finance
4 13 (25.49%) Stakeholder Management
4 13 (25.49%) Information Security
5 12 (23.53%) Java
6 10 (19.61%) Customer-Centricity
7 9 (17.65%) SQL
7 9 (17.65%) .NET
8 8 (15.69%) Legal
8 8 (15.69%) Analytical Skills
9 7 (13.73%) Web Services
10 6 (11.76%) ITIL
10 6 (11.76%) MySQL
10 6 (11.76%) C#
10 6 (11.76%) Microsoft
10 6 (11.76%) Telecoms
10 6 (11.76%) SQL Server Integration Services
10 6 (11.76%) Line Management
11 5 (9.80%) Apple iOS
11 5 (9.80%) Android Development
11 5 (9.80%) iOS Development
11 5 (9.80%) Coaching
11 5 (9.80%) Degree
11 5 (9.80%) QA
11 5 (9.80%) Matrix Management
11 5 (9.80%) Android
11 5 (9.80%) SQL Server Reporting Services
11 5 (9.80%) ITIL Certification

Customer Engagement
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.96%) Apache
1 1 (1.96%) CMS
1 1 (1.96%) Tomcat
Applications
1 5 (9.80%) Microsoft Office
2 3 (5.88%) Microsoft Excel
2 3 (5.88%) Microsoft PowerPoint
Business Applications
1 3 (5.88%) Visualfiles
2 1 (1.96%) Dynamics CRM
Cloud Services
1 3 (5.88%) Amazon AWS
1 3 (5.88%) Office 365
2 2 (3.92%) GitHub
2 2 (3.92%) Microsoft Azure
2 2 (3.92%) Trello
3 1 (1.96%) Amazon EC2
3 1 (1.96%) Amazon SQS
3 1 (1.96%) AWS CloudFormation
3 1 (1.96%) CloudFront
3 1 (1.96%) Responsys
3 1 (1.96%) Silverpop
3 1 (1.96%) Virtual Private Cloud
Communications & Networking
1 5 (9.80%) VPN
2 4 (7.84%) SMS
3 3 (5.88%) Remote Desktop
4 1 (1.96%) Intelligent Network
4 1 (1.96%) Structured Cabling
4 1 (1.96%) WAN
Database & Business Intelligence
1 6 (11.76%) MySQL
1 6 (11.76%) SQL Server Integration Services
2 5 (9.80%) SQL Server Reporting Services
3 1 (1.96%) Amazon RDS
3 1 (1.96%) Big Data
3 1 (1.96%) Data Warehouse
3 1 (1.96%) MongoDB
3 1 (1.96%) SQL Server
Development Applications
1 4 (7.84%) Selenium
1 4 (7.84%) TestNG
1 4 (7.84%) WebDriver
2 2 (3.92%) Git (software)
2 2 (3.92%) JIRA
3 1 (1.96%) Jenkins
General
1 20 (39.22%) Retail
2 17 (33.33%) Retail Banking
3 14 (27.45%) Finance
4 8 (15.69%) Legal
5 6 (11.76%) Telecoms
6 4 (7.84%) Italian Language
6 4 (7.84%) Spanish Language
7 3 (5.88%) Financial Institution
7 3 (5.88%) Marketing
8 2 (3.92%) Law
9 1 (1.96%) Back Office
9 1 (1.96%) Games
Job Titles
1 12 (23.53%) Analyst
2 9 (17.65%) Developer
3 7 (13.73%) Project Manager
4 5 (9.80%) Service Analyst
4 5 (9.80%) Service Desk Analyst
5 4 (7.84%) Test Engineer
6 3 (5.88%) Applications Manager
6 3 (5.88%) Architect
6 3 (5.88%) Compliance Analyst
6 3 (5.88%) Head of Client Services
6 3 (5.88%) Product Owner
6 3 (5.88%) SAP Manager
6 3 (5.88%) Security Analyst
6 3 (5.88%) Security Compliance Analyst
7 2 (3.92%) Business Analyst
7 2 (3.92%) Consultant
7 2 (3.92%) Digital Product Owner
7 2 (3.92%) Graduate
7 2 (3.92%) Junior
7 2 (3.92%) Software Developer
Libraries, Frameworks & Software Standards
1 9 (17.65%) .NET
2 7 (13.73%) Web Services
3 2 (3.92%) HTML
4 1 (1.96%) CSS
4 1 (1.96%) jQuery
4 1 (1.96%) Spring
Miscellaneous
1 8 (15.69%) Analytical Skills
2 3 (5.88%) Computer Science
2 3 (5.88%) IVR
2 3 (5.88%) Management Information System
2 3 (5.88%) Virtual Team
3 1 (1.96%) CCTV
3 1 (1.96%) Fintech
3 1 (1.96%) Handset
3 1 (1.96%) Social Media
Operating Systems
1 5 (9.80%) Android
1 5 (9.80%) Apple iOS
2 1 (1.96%) CentOS
2 1 (1.96%) Linux
2 1 (1.96%) Red Hat Enterprise Linux
Processes & Methodologies
1 14 (27.45%) Agile Software Development
2 13 (25.49%) Information Security
2 13 (25.49%) Stakeholder Management
3 10 (19.61%) Customer-Centricity
4 6 (11.76%) ITIL
4 6 (11.76%) Line Management
5 5 (9.80%) Android Development
5 5 (9.80%) Coaching
5 5 (9.80%) iOS Development
5 5 (9.80%) Matrix Management
6 4 (7.84%) Manual Testing
6 4 (7.84%) Software Testing
6 4 (7.84%) Test Automation
6 4 (7.84%) Test Planning
7 3 (5.88%) Case Management
7 3 (5.88%) DevOps
7 3 (5.88%) Identity Management
7 3 (5.88%) Process Improvement
7 3 (5.88%) Service Delivery
7 3 (5.88%) Service Delivery Management
Programming Languages
1 12 (23.53%) Java
2 9 (17.65%) SQL
3 6 (11.76%) C#
4 5 (9.80%) PHP
4 5 (9.80%) VB
4 5 (9.80%) VB.NET
5 2 (3.92%) JavaScript
6 1 (1.96%) Bash Shell
6 1 (1.96%) C
6 1 (1.96%) Python
6 1 (1.96%) T-SQL
Qualifications
1 5 (9.80%) Degree
1 5 (9.80%) ITIL Certification
2 4 (7.84%) ISEB
3 3 (5.88%) CISA
3 3 (5.88%) CISSP
3 3 (5.88%) CNE
3 3 (5.88%) CompTIA Security+
3 3 (5.88%) MCSE
3 3 (5.88%) Microsoft Certification
3 3 (5.88%) Novell Certification
3 3 (5.88%) Security+ Certification
4 1 (1.96%) DV Cleared
4 1 (1.96%) Security Cleared
Quality Assurance & Compliance
1 5 (9.80%) QA
System Software
1 1 (1.96%) Docker
Systems Management
1 1 (1.96%) Ansible
1 1 (1.96%) Opscode Chef
1 1 (1.96%) Puppet
1 1 (1.96%) Salt
Vendors
1 6 (11.76%) Microsoft
2 5 (9.80%) Citrix
3 3 (5.88%) LexisNexis
3 3 (5.88%) SAP
4 1 (1.96%) Salesforce Marketing Cloud