2nd Line Support Contracts in Scotland

Second Line Support
UK > Scotland

The median Second Line Support daily rate in Scotland is £191, according to job vacancies posted in the 6 months leading up to 2 December 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Dec 2024
Same period 2023 Same period 2022
Rank 102 131 145
Rank change year-on-year +29 +14 +27
Contract jobs requiring a 2nd Line Support 16 12 37
As % of all contract jobs advertised in Scotland 0.95% 0.50% 1.15%
As % of the Job Titles category 1.04% 0.53% 1.20%
Number of daily rates quoted 10 7 22
10th Percentile £172 - £153
25th Percentile £179 £133 £163
Median daily rate (50th Percentile) £191 £140 £211
Median % change year-on-year +36.07% -33.73% +53.08%
75th Percentile £199 £200 £291
90th Percentile £208 £235 £338
UK median daily rate £210 £200 £225
% change year-on-year +5.00% -11.11% +20.97%
Number of hourly rates quoted 3 1 6
10th Percentile £20.21 - -
25th Percentile £21.07 - £15.68
Median hourly rate £23.00 £17.72 £17.04
Median % change year-on-year +29.80% +3.99% +0.24%
75th Percentile £23.50 - £17.72
90th Percentile - - £18.55
UK median hourly rate £23.00 £19.12 £22.00
% change year-on-year +20.29% -13.09% +31.34%

All Contract IT Job Vacancies
Scotland

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Scotland with a recognized job title 1,545 2,263 3,091
% of contract IT jobs with a recognized job title 91.69% 94.53% 96.35%
Number of daily rates quoted 918 1,416 2,238
10th Percentile £200 £250 £250
25th Percentile £363 £400 £400
Median daily rate (50th Percentile) £450 £490 £475
Median % change year-on-year -8.16% +3.16% +5.56%
75th Percentile £550 £588 £575
90th Percentile £650 £688 £657
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +7.84%
Number of hourly rates quoted 54 60 60
10th Percentile £13.37 £12.25 £12.52
25th Percentile £16.37 £16.50 £13.96
Median hourly rate £20.94 £19.75 £17.72
Median % change year-on-year +6.03% +11.46% -17.58%
75th Percentile £24.18 £59.27 £35.25
90th Percentile £28.19 £63.63 £60.21
UK median hourly rate £35.00 £44.00 £30.50
% change year-on-year -20.45% +44.26% +51.67%

2nd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing 2nd Line Support in Scotland.

Daily rate trend for 2nd Line Support in Scotland

2nd Line Support
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in Scotland.

Hourly rate trend for 2nd Line Support in Scotland

2nd Line Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Scotland region over the 6 months to 2 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +18 10 £192 +39.27% 2
Glasgow +6 4 £195 -2.50%
Fife - 1 £140 -
Dundee - 1 £190 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 2 December 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region featuring 2nd Line Support in the job title.

1 15 (93.75%) Windows
2 14 (87.50%) Microsoft
3 12 (75.00%) Microsoft 365
4 10 (62.50%) Windows 10
4 10 (62.50%) Public Sector
5 9 (56.25%) Social Skills
6 8 (50.00%) SCCM
6 8 (50.00%) Microsoft Office
7 7 (43.75%) Active Directory
8 6 (37.50%) assyst
9 5 (31.25%) Incident Management
9 5 (31.25%) Microsoft Exchange
9 5 (31.25%) OneDrive
9 5 (31.25%) Problem-Solving
10 4 (25.00%) Windows Server 2016
10 4 (25.00%) Windows Server 2012
10 4 (25.00%) Microsoft Intune
10 4 (25.00%) ITIL
10 4 (25.00%) SLA
10 4 (25.00%) SharePoint
11 3 (18.75%) Degree
11 3 (18.75%) Smartphone
11 3 (18.75%) Asset Management
11 3 (18.75%) Azure
11 3 (18.75%) Analytical Skills
11 3 (18.75%) Disclosure Scotland
11 3 (18.75%) IFS
11 3 (18.75%) Self-Motivation
12 2 (12.50%) Self-Awareness
12 2 (12.50%) ServiceNow

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (31.25%) Microsoft Exchange
2 4 (25.00%) SharePoint
Applications
1 8 (50.00%) Microsoft Office
Business Applications
1 6 (37.50%) assyst
Cloud Services
1 12 (75.00%) Microsoft 365
2 5 (31.25%) OneDrive
3 3 (18.75%) Azure
4 1 (6.25%) SaaS
Communications & Networking
1 1 (6.25%) Intranet
General
1 10 (62.50%) Public Sector
2 9 (56.25%) Social Skills
3 3 (18.75%) Analytical Skills
4 2 (12.50%) Electronics
4 2 (12.50%) Finance
4 2 (12.50%) Manufacturing
4 2 (12.50%) Marketing
4 2 (12.50%) Telecoms
5 1 (6.25%) Organisational Skills
Miscellaneous
1 3 (18.75%) Self-Motivation
1 3 (18.75%) Smartphone
2 2 (12.50%) iPad
2 2 (12.50%) iPhone
3 1 (6.25%) Data Protection Act
3 1 (6.25%) Video Conferencing
Operating Systems
1 15 (93.75%) Windows
2 10 (62.50%) Windows 10
3 4 (25.00%) Windows Server 2012
3 4 (25.00%) Windows Server 2016
4 2 (12.50%) Apple iOS
5 1 (6.25%) Android
Processes & Methodologies
1 5 (31.25%) Incident Management
1 5 (31.25%) Problem-Solving
2 4 (25.00%) ITIL
3 3 (18.75%) Asset Management
4 2 (12.50%) Business Intelligence
4 2 (12.50%) Data Protection
4 2 (12.50%) Digital Marketing
4 2 (12.50%) Programme Management
4 2 (12.50%) Self-Awareness
5 1 (6.25%) Break/Fix
5 1 (6.25%) Change Control
5 1 (6.25%) Change Management
5 1 (6.25%) Collaborative Working
5 1 (6.25%) Configuration Management
5 1 (6.25%) Information Security
5 1 (6.25%) Mobile Device Management
5 1 (6.25%) Multi-Factor Authentication
5 1 (6.25%) Service Management
5 1 (6.25%) Software Deployment
5 1 (6.25%) Ticket Management
Qualifications
1 3 (18.75%) Degree
2 2 (12.50%) DBS Check
3 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 4 (25.00%) SLA
2 3 (18.75%) Disclosure Scotland
System Software
1 7 (43.75%) Active Directory
2 1 (6.25%) VMware Infrastructure
Systems Management
1 8 (50.00%) SCCM
2 4 (25.00%) Microsoft Intune
Vendors
1 14 (87.50%) Microsoft
2 3 (18.75%) IFS
3 2 (12.50%) SAP
3 2 (12.50%) ServiceNow
4 1 (6.25%) HP
4 1 (6.25%) VMware